24 Hour Fitness Corporate Office

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Corporate Office Address:
24 Hour Fitness
12647 Alcosta Blvd
Suite 500
San Ramon, CA 94583
United States
Phone: 925-543-3100
Fax: 925-543-3200

24 Hour Fitness Corporate Office Comments

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Nov

Posted by Sylvia Rosales

11/15/23 7:06AM

I Belong to th Richmond/Galleria branch, in Houston TX. My complaint is regarding the water temperature in pool. I swim 4x's a week due to arthritis. Cold water causes my muscles to cramp and I have to greatly reduce my workout. I have brought this issue to attention to the Management for past two months and nothing has been done. I have been a member for several years and am considering cancelling my membership because of this issue. Any consideration you can give this matter would greatly be appreciated.

Mar

Posted by Gerardo Cáceres

3/22/23 6:41AM

With my membership agreement, I am supposed to pay $40/month, automatically withdrawn from my bank account. But since 8/22, they have been taking $80/month, double what I agreed to pay. To date, I have been overcharged $320.

Nov

Posted by Anonymous

11/15/22 3:56PM

Why is everybody hiding? I never knew about your bankruptcy. So like animals avoiding contact with humans, you guys have decided to do the same. I joined when Quest first opened the facility over 25 yrs ago. I've always paid $25 a month. My wife always paid $13. During Covid my wife cancelled her membership. I never did. But now she wants to reinstate her membership. If you don't want to renew her membership, then I need to join another club. Before I go, I would like to be reimbursed for the time period I couldn't use the club due to Covid. Thank you. Randy George

May

Posted by Ocean 24 hour fitness complaint

5/12/22 7:19AM

Pool at Ocean 24 hour fitness has been closed for several weeks. It was open for a week and now it's closed again. No status on when it will reopen.
Please work on getting the pool open as it impacts many customers.

Sep

Posted by Munna

9/11/15 2:25PM

I have been going to the gym for year now.I have never been to a 24 Hour Fitness unit Bally's gym was sold to 24 Hour Fitness. Now i am forced to go to 24 Hour Fitness on Alemany Boulevard in San Francisco. In all the years a have been going to the gym,by far this is the worst gym i've ever been to,when it comes down to cleaniness. I have made many complaints IT JUST GOES TO DEAF EARS.This morning i went to take a show there was FECES ALL OVER THE SHOWER .I can put up with NO SOAP,HAND WASH SINK BROKEN FOR MONTHS,PAPERTOWEL ALL OVER THE PLACE AND STINK. BUT THIS IS RIDICULOUS.THIS WAS THE LAST STRAW.

Jul

Posted by Disappointed Credible Member

7/30/15 3:01PM

My experience at the 24 Hour Fitness on Ocean Avenue in San Francisco has been one the the worst imaginable. My biggest gripe is that the eliptical equipment has not been functioning properly for at least 2 years, although management stated long ago that it was in the process of being repaired. My second gripe is that there is a lack of posted rules so that, for example, some members can be sitting at the equipment for long periods of times while playing with cell phones, etc. My third gripe is that there is no security in the locker room. This resuled in someone breaking my lock and stealing my wallet some time ago, so now I have to carry it on my waistband. Fourth, the women's locker room remains dirty because of some of the clientle. For example, clientle in the women's locker room wash their shoes, wash their hair - leaving many long strands of hair on the sink, throw toilet paper on the floor, etc. That should be monitored by the staff and some simple rules need to be adapted. Finally, although 24 Hour Fitness staff states they have nothing to do with the parking lot , where there is a deficit of parking slots. Unfortunately much abuse takes place ---ie rather than waiting their turn to park, some members
take a slot immediately rather than wait their turn. This results in volatile behavior.

I believe that the corporate office should take my comments seriously as I am a credible member. I've been a health professional for many years and a member of the American College of Sports Medicine. Even though Blue Shield covers my membership (24 Hour Fitness gets paid each time I check in ), I am attending this gym less often and am considering going to another gym even though I will have to pay out of pocket. At that time, 24 hour Fitness will lose payment from the insurance company.

Apr

Posted by pj

4/9/15 4:12PM

Wow, This Has Been The Worst Customer Service Experience Ever!!!!! I Hope Your C.e.o. Elizabeth Blair Reads This And Investigates Her Customer Service Employees, The Customer Lack Of Service Calls Started On Thursday April 2nd 2015 And Has Continued Today April 9th, 2015. I Truly Hope You Have Recordings Of The Conversations And Can See They Lied To Me, Hung Up, Transferred Me To Other People Who Were Extremely Rude!!!! I Was Told To Fax In Documentation That My Identity Was Comprimised And My Credit & Debit Cards Had Fraudulent Activity/charges On Them. Therefore They Had Been Cancelled To Protect Me By My Bank! I Did Not Visit The Gym At All Do To Major Surgery Around This Time As Well, A Customer Service Agent Told Me After Disconnecting Me On April 2nd That 24hr Fitness Billing Dept Would Wave Any And All Back Fees (4 Months) As A Courtesy If I Could Please Fax In Information From My Bankn Showing Fraud. After A Few Hours At The Bank I Was Given Documentation And Faxed It To The Number Given To Me On April 8th 2015. I Called Today April 9th To Confirm They Received My Bank Info. The First Lady I Spoke With In Membership Hung Up On Me Brittany, I Called Back And Spoke With Anne And She Passed Me On To Tatianna? All Super Rude And Argumentitive Basically Calling Me A Liar. I Asked Them If The Conversations Were Recorded To Check Because Your Customer Service Agfent Made A Verbal Agreement On The Phone With Me On April 2nd! I Would Never Have Gone Through All This Trouble And Agrivation If I Wasn't Told To Do So And The Fees Would Be Waved As A Courtesy For Everything I Have Been Through!!!!! Seriously The Reps Got Worse And I Called And Spoke With Aaron And He Had Brittany Call Back Agin The Rudest Most Disrespectful 24hr Customer Service Representative Ever!!!! She Was So Incredibly Rude All Of Your Reps I Dealt With Should Be Fired!!!! Brittany Proceeded To Tell Me With Poor English That My Membership Is Now Cancelled????
I Am Blown Away Of How Much Aggravation I Have Been Put Through And The Loss Of Time Dealing With All Of This After A Verbal Contarct/agreement By Your Representative!
I Will Abe Following Up With Letters And Media If This Is Not Resolved Properly And I Don't Have These Fees Waived As Well As An Apoplogy For This Rude Disrespectful Treatment!
Pj

Mar

Posted by frank try to get what we paid fo

3/11/15 3:30PM

I have been complaining to customer service since July of last year (2014) about the Summerlin Super Sport, in Las Vegas:
Today is March 11, 2015 and still gettting NO WHERE, just a continued run around and round and round in circles never getting a response from corporate.

Many pieces of equipment are consistently broken and defective, that have NOT been fixed and remain defective and not fully functional. As a result of this ONGOING inconvenience, I have asked that the club give my wife and I both a 4 month membership extensions due to your company NOT honoring the contract you obligated yourself to . We are NOT getting the service and quality in our club that we go to most all the time in our home town area. I have spoken with customer service since October and before on the issues. I have spoken to Nate who was assistant manage back then, then the other manager, now Christopher and the defective anaerobic bicycles on the gyms main floor and treadmills.They do not get fixed and are still not operating correctly electronically. Tv on treadmills not working right, bicycles tv/audio boxes not working right on 6 bicycles now, some of the weight machines are not calibrated to the correct resistance, Sanitizers on the floor boxes empty most of the time , dirty conditions in the locker rooms as well. Since my wife and I have spent numerous hours with customer service getting NO WHERE in 6 sixs of pursuits and the issues remain defective, with new equipment constantly defective and multiple pieces, this is a direct breech of the contract and service agreement your club has promised us. I now know the equipment will not be fixed. So I am asking for an adjustment in our membership that has had far below quality and promised services provided.

I am asking for a 4 month extension on both my wife's and mine memberships effective ASAP .This is my last attempt to resolve this issue with internal affairs.

Thank you for any consideration you can give us in lieu of the facts of this matter.

Sincerely

Frank

Jan

Posted by Mag

1/7/15 8:41PM

Going to work out at the Santa Monica 24-hour fitness has become very aggravating now! Besides being overcrowded and filthy and smelly, there are some rude people working there as well as some of the other members!! Yesterday at Adriana's TBK class at 7:30 p.m., a woman who by the way was late to the class, just got in front of me without even acknowledging me or asking if she could be in front of me, she actually crowded me, she was rude, tried to intimidate me, and she actually was harassing me during the class. I was there to work out and being the better person, I ignored her. She seemed to be on drugs or some kind of altering mood pill. I confronted here and she got behind me still crowding me and harassing me but Adriana ( maybe Adriana knows here!) she moved to another side. That was good that she did that because I was about to leave the class and complain to the manager. I go there to relieve stress and not to get in more stressful situations like this. I will still complain to the location manager tomorrow Thursday!!!!

Dec

Posted by Anonymous

12/31/14 1:28PM

Hello My name is Mrs Stevenson,
I have been a member and my family has been members for a very long time. We all use the stockton 24 off Benjamin Holt. Dr. There has been problems for a long time wih the pool area.. I just had a a hip replacment and used this pool for P.T. also the 50 or more people that used this pool 3 to 4 times a week for exersize and rehabilation. We have been very unhappy the pool temp is running 80 or less with the over above air condisioner on lowering the temp of the pool even more. we have gone from 50 + to less than 5 due to the temp. We go home!! This has been a problem for 5 weeks and nothing is beeing done. This is costing me and all other money to come to the pool and not be able to use it. Many of us are on fixed incomes . COULD YOU PLEASE SEE THAT SOME THINGS IS DONE TO CORRECT THIS PROBLEM . WE ALL WOULD APPCIATE IT .. THANK YOU FOR FROM YOU 50 + USERS IN THE POOL

Dec

Posted by gcoston

12/10/14 12:05PM

I 've had a memembership since 19 years of age, in fact the name then was Family Fitness. I have not been the happiest with the influx of management change, poorly informed fitness trainers because it has negatively impacted me in more than one way: Loss of money, hurt acilie tendonitis and heel spurs; due to not knowing how to properly train me, fly by night fitness certificate. I paid my membership as I always do ,but since I have no receipt proving this they have canceled my membership. The crazy thing is my husband paid after I paid not knowing and the bank kicked it back because the address change to where my bank sends the funds changed. No notice, I addressed this with the member services, team leader on the floor(Tawna) and she confirmed that the address in fact did changed, but it was my fault she said, because I should have called to get an address. I have been sending my membership fees to for a while to the same address. I don't quite understand why I should have to all of sudden call and ask for an address and why now do I have to pay 159. extra? Please call me to resolve this. Although the gym staff is not perfect, the treadmill and the bike are, and when that's broke I find another.
Sincerely in need of assistance,
G.Coston

Dec

Posted by bithtalk

12/3/14 5:01PM

Independence, MO facility - what a joke. TV's out 3 years now, equipment always broke and not fixed, dirty. Management - ha. Took remote from TV that was broke and wrapped in tape so no one can change TV. Remotes been broke for a bit but blamed members. Really!!!!! Last time i checked my dues p pays his salary. Laughing stock of a s-- hole of a gym. Don't join not worth it. Nothing works

Dec

Posted by Sjbforme

12/3/14 1:00PM

To whom it may concern,
I have been a guest at your Burbank facility for over three years now.I left my last gym due to poor management and damaged equipment that never got fixed.The reason For this message is that on at lest 10 occasions in the last year there have been no towels available,for the last two weeks at least three of the T.V.s are not working,a couple of machines are missing adjustment knobs,the ceiling fan in the weight room is not on and it is filthy.And I am paying almost double what I was paying for my other gym,and this is unexceptable.
Sincerely,Scott Baxter I hope that you can resolve this issue.

Aug

Posted by Anonymous

8/30/14 10:08AM

I have applied to work at 24 hr Fitness in my hometown several times..Each time, going through the questions till I get to the All-Important question: "Have you applied to 24hr fitness before" ..
Every time I have to make a decision wether to lie or not.. as I am CONVINCED that every time I click "yes" my application STOPS there.. goes into the trash, never even received.. why then is there never a response of "got your application" .. or "Thanks, but we have selected someone else" ?
Bogus.. like working there may also be..possibly a blessing..

Aug

Posted by Nel

8/11/14 9:35AM

I can not believe that my iphone got stolen inside my locker!!!
I use your locker with personal combination, because dont have my own lock,
after coming back from my work out, my phone got stolen and reported it to the desk.
The desk clerk just took my information , and it seems that they are not bothered by this.
My niece sister in law , same thing happened and her iphone got stolen too in her own locker.
I was told not to leave any of my things inside my car, because there are also some break ins that is going on in the parking lot.
I go to Hayward Super sport 5 days a week and I want to make sure that
I am safe and secure with the area.
Can somebody do something about it, as there is already lots of crime going on to this Hayward Supersport Gym, and this was only open a year ago.
Hoping for a quick resolution and response to this matter urgently!!!!!

Aug

Posted by sam

8/8/14 12:14PM

Interesting to find out that all the clubs are the same across the country... filthy and broken down. I spoke to customer service today to report that the AIR CONDITIONING in the cycle room is broken AGAIN. My club is located in SOUTH FLORIDA. Imagine a business operating without air conditioning in So. Flo. I think this organization has gotten too large. Perhaps we should all find different clubs to give our money to. I pay for 4 memberships. Think they'll miss me? (Doubtful.)

Jul

Posted by CAJ

7/31/14 1:52AM

WOW, I wish I would have read the many negative comments on many google links to include disgruntled customer comments and reviews on this site and others, prior to purchasing a 2 year contract. Had been an original 24 Hr Naut. member since 1981. Have gone back and forth between 24 Hr and Gold's Gym but 24 Hr having pool access made me switch back again after many years at Gold's (now SF Fitness). Went late this evening (Bryant St. SF) and brought in my purchase receipt/contract and tried to get set up with finger print entrance issue and the basics so I could hit the pool. Ended up dealing with a disrespectful youngster who was not able to input my info. correctly or find me in the system? It was already 30 minutes from when I walked in and she became flustered and obviously has no customer service tact or common sense. She would not give her name and other employee (male) behind the counter said he could not help as his shift had not yet started. I said I'll try later. Upon departure at 11:45 pm, I waited about 5 minutes and no one was available in the customer service area. Hopefully this negative experience will not be common place as clientele come to work out and relax, not to deal with little brat's who should be trained appropriately and have better customer service traits. Seems after my experience and what I've read from other clientele, 24 Hr needs to provide a lot of remedial customer service training to the employees.

Jul

Posted by crazygirls1995

7/30/14 1:34PM

I can't stand 24 hour fitness. I got a membership for my husband and my daughter and ever since day 1 the gym and the empolyees are rude . One of the workers tried to hit on my 14 year old daughter.
We cancel it and they still charge my credit card twice. I left several messages for the managers Lindsey and Erica to call me back . They never did . I just got off the phone with Erica who was rude to me talking to other people in the gym while i was talking to me instead of putting me on hold till she could speak to me and she refused to give me her district manager name and number. I would rather sell my soul to the devil then ever step into 24 hour fitness again

Jun

Posted by M Joseph

6/30/14 11:49AM

I am begging, would you please open a 24 hour fitness in Tracy, its needed real badly. Thank You.

Jun

Posted by Nadinevv

6/2/14 3:24PM

I returned to 24 hour fitness when I learned that there was a super 24 in Rohnert Park (which is much closer to me than Santa Rosa where the unscoured pool tiles are chronically gray and the indoor air often stuffy. ) My main activity is aqua aerobics for 6 months of the year. Unfortunately, I have found that despite the strong turn out each time, the classes resume there is a very laid back approach to scheduling/resuming it each year and it is a struggle to have it scheduled 5 days a week. I started calling in April and was told to call each week. In May I was told it would occur sometime that month. Last week I was told someone would call me that day but it never happened. This week is call #5 and I was told that the classes should occur sometime in June. There are a lot of people recovering from injuries etc. who obviously welcome and benefit from this form of exercise so why doesn't 24 hour?

May

Posted by Anonymous

5/15/14 11:42AM

After moving out of California, I came to find out that I was still being charged for my membership for four months, even though it was supposed to be terminated. After calling customer service, they refused to refund me any of my money!
Rafael Mejia
4/15/15

Apr

Posted by LANDOZON

4/13/14 4:54PM

Property thef at club 676
On April 8/2014
Between 9:30 pm and 11:40pm

Club personal. Not cooperate people

Mar

Posted by Concerned Members of S.Sport LB

3/19/14 2:04PM

we checked with our City Prosecutor Office. Despite your policy of children SIX Years and younger allowed in same-sex locker rooms when accompanied by a parent, the City Code in our City is FIVE years old. Your policy may not supersede that Code. Your location at 3030 Bellflower Blvd, Long Beach CA is criminally allowing children 5 years and older in the locker rooms where they see adults (who may or may not have criminal restraints keeping them from children) undressed, often naked. We have seen fathers take their young daughters into the mens locker room to change, which is the most horrific; and regularly mothers WHO SHOULD KNOW BETTER take their young sons into the womens locker room. In either of these instances, girls in the mens locker room or boys in the womens locker room, these children are exposed to naked adults who never gave consent to allowing this to happen. This criminal activity occurs mostly in conjunction with the "swimming classes" on Wednesday and Friday afternoons, but occurs at other times too. There must have been other complaints, because the staff feebly and inadequately placed temporary changing tents next to the pool - HOWEVER, the staff DOES NOT ENFORCE the Policy of keeping children Six (FIVE per Law) years of age and older from entering the locker rooms, and the irresponsible and criminal parents CONTINUE to bring their children of the opposite sex into the locker rooms.
The City Prosecutor's Office recommended that we notify the police the next time we see this happen. We are informing you first before we have to take this step, so that you have a chance to correct it before we 1. go ahead and Notify the Police, 2. Report you to the Dept of Consumer Affairs, and 3. Expose you in Social Media and Local Television News Outlets.
We hope that we do not have to be subjected to this shocking situation any more. Thank you for your immediated attention to this matter.
*the enitre text of this message has been copied so that it may be forwarded to the City Prosecutor's Office, City of Long Beach, California*

Feb

Posted by wiggie805

2/13/14 3:29PM

My family, of 5, are members of the 24 Hour at Seabridge. This is a fairly new gym, but it is filthy and there are lots of pieces of equipment that are broken(stair steppers, and treadmills, and box steps that are in such poor condition someone will get hurt)and other pieces of equipment that are missing parts (handles for cable machines, carabiners and weight pins) which renders the equipment useless. The staff does not put equipment back, and there is trash lying around everywhere, in addition to the broken mirrors and dirt and grime that never seems to get cleaned off. I contacted the manager weeks ago, who told me that there were replacement parts ordered and she was aware of the problems. She is no longer at the gym, and we have NO manager on site. NOTHING has been done, and I am not the only frustrated, disgusted member. We are all paying our membership dues, but clearly 24 Hour is not maintaining their end of the agreement. 24 Hour is liable for injuries to a member if they don't maintain their equipment. The gym is a breeding ground for staph infection, as well as other infections, if they are not conducting basic cleaning. You will be losing a lot of members from this gym if you don't start investing in your members, like you expect your members to invest in your gym.

Feb

Posted by ronnie

2/7/14 3:14PM

I became a member in 2007. I am writing this complaint as I have been on hold with your corporate offices for 15 minutes. I find that absurd as our time is as important as yours. First of all the club I train at is in Sherman Oaks Calif at the Sherman Oaks Mall. Since I have been a member in the 7 yrs it is the filthiest gym I have ever trained in. I am 62 yrs old and have trained in over 20 gyms in 42 yrs. Secondly the gym has a different general manager almost every 2 months. I have complained to management for 6 yrs regarding the rap music that they play constantly and has filthy language. I don't appreciate listening to rappers cussing while I am trying to train. No one does anything about this and I have been complaining for 6 yrs. I have now been on hold for 21 minutes as I have been writing this complaint. Your company obviously could care less about what your company image in the publics view. I am sure at some point this will be your companies downfall......What a shame that your corporate ceos could care less about members complaints........Ronnie Ortiz....I now have been on hold for 24 minutes just to complain about the filthy rap music that I have to listen to everyday....

Feb

Posted by PPicasso

2/4/14 3:28PM

Elizabeth Blair

Everyone here has indicated the same thing, customer service.
Mine complaint goes further, fraud! Yes,I know Elizabeth, you may not know what club and district managers are doing to make extra money, but you have a choice. Please contact me to learn of all illegal business dealings.
Just returned from overseas with US Gov't/Military and your people are taking money that does not belong to them, contact me,

Jan

Posted by Sharron Ortiz

1/29/14 3:30PM

I have 2 memberships since 1996 .One is for my son the other my husband.My son moved to South Dakota in November of last year,want to take him off as he will not be using it.I have mailed a letter requesting this on 12/6/2013.But they are still taking the 19.00 every month out of my checking.I can not get any phone response.So PLEASE let me know what am I to do.

Jan

Posted by gym girl

1/4/14 9:37AM

24 hr fitness....anyone who works out at any of their clubs can relate to the following: FILTHY, FILTHY, FILTHY...everywhere. From the hot tub, to the steam room, gym floor, locker room. Everything needs to be clean. EQUIPMENT, EQUIPMENT, EQUIPMENT....broken. Not broken for a day, but broken for weeks on end. Cannot believe I go to a gym and have to wait for someone to finish on a treadmill to have my turn, because other treadmills are broken. My family and I have been members since 2006. When a new 24 hr fitness opens near our home, we start going to that one because we know everything will be working properly. Why do shower heads spray water out like they are a broken sprinkler heads? Why can't light bulbs be replaced in the bathrooms so we can see? Why can't we have soap in ALL the soap dispensers when we need to wash our hands? And lastly....why can't the equipment be maintained to a SAFETY standard in all the gyms? Really CORPORATE OFFICE.....who is lining their pockets instead of taking care of the gyms and overseeing your members dollars at work within all the gyms?

Dec

Posted by Anonymous

12/29/13 11:37AM

The 24hr Fitness Chain Should Be Ashamed Of Themselves Their Gyms Are Filthy, The Equipment Isnt Maintained And Their Staff Couldn't Care Less. The 24hr In Dallas At 75 & Royal Is Nasty !! Half The Showers There Dont Work, Half The Time The Toilets Dont Work, The Steam Room Needs A Good Cleaning! The Staff Need To Do Their Job Not Hang Around On Their Cell Phones, Computers & Trying To Look Busy !!! Get Off Your Asses And Do Your Job !!! Cclean These Gyms Up Snd Maintain The Equipment !!!! Thats What Yoir Members Pay You To Do !!

Dec

Posted by Anonymous

12/19/13 2:21PM

I Called And Got Some One To Answer My Question. He Put Me On " Hold' For 10 Minutes And Disappeared From Rader. That The 24 Hour Fitness Is Fast Becomimg A "third" World Business Is Fast Becoming Very True.

Dec

Posted by Mmamaster2010

12/19/13 7:27AM

24 Hour Fitness needs to understand Mixed Martial Arts is not a fad, it is true sports fitness that needs to be incorporated into its clubs.

I true aggressive growth strategy can be lucrative by adding the fastest growing sport, would be a key aspect for growth for any health club to boost revenue. Another way is to keep clients you already have.

For the past 10 years, I have been trying to introduce my safe and extremely effective MMA fitness program to a short sighted industry clinging to old fads and fading ancillary revenue.

I have introduced my MMA fitness program to a wide variety of clients producing outstanding results in their fitness goals. I believe its about time a progressive club to provide this level of fitness to its members.

Change is something inevitable and mixed martial arts is sweeping the planet as the fastest growing sport in the world. I believe it's high time for an innovative health club to take on the challenge of bringing my "supervised" MMA Fitness program back into the gym and health clubs of mainstream America.

Dec

Posted by Anonymous

12/9/13 8:09PM

The procedure to get into a body pump class at my club is not okay
I was in class got in line to sign up for next week and myself and 3 others were at cut off and couldn't get on list
I bought a 2 year membership to take classes and now it's becoming so stressful just to try and get into a class
Totally not customer service oriented and club managers as well as inadequate desk help are not trying to add classes to help situation.

Dec

Posted by Anonymous

12/2/13 6:01PM

The "Supersport" here in Summerlin, Las Vegas is in need of some TLC & a new manager. No tissues in Mens locker room. Soap dispensers constantly empty, never see the shower floors being mopped.
Additionally the manager is useless. He keeps the lap pool at 84 degrees, which is at least 4 degrees above what it should be. When I brought this to his attention he said he had bigger things to worry about!

It might be time to join Lifetime Fitness.

Dec

Posted by seippchick18

12/1/13 7:16PM

I Am Trying To Contact Corporate - An Someone Help ? I Am Tired Of How Much Of A Dump They Are Allowing The 24 Hour Fitness To Become In Chino Hills. And, How They Treat Me When I Complain.

The Daily Maintenance Guy Keeps The Jacuzzi And Pool In Check M-f But On The Weekend It Becomes A Problem. Jacuzzi Is So Low On Water, That The Top Jets Are Blowing Air Into Air,not Water. And This Happens Continually. You Ask Them To Add Water, If You Are Lucky One Person Knows How - No One Else Admits To Knowing. So, They Blow You Off By Either Saying I Will Add Water In A Few Minutes And Never Come Or They All Say They Dont Know How Or They Are Not Allowed. The Other Day, The Woman Who Has Filled It In The Past For Me Said, "i Saw It Was Low This Morning." When I Asked Her Why Didnt She Do Anything Then, She Had No Answer. The Next Time It Happened She Said She Would Be There In Two Minutes And Starft Filling It, But Never Came. When I Asked Her Why, She Said, "i Forgot." Come On.... You Look Into The Jacuzzi Water And It Looks Like A Cesspool.

The Rail Going Into The Jacuzzi Is Constantly Loose And Sometimes Out Of The Bottom Slot. You Complain And It Takes Days To Fix.

In The Women's Shower There Are Clumps Of Hair By The Drain, All The Time, The Handicapp Shower Seldom Has Soap In It. And Is Filthy - The Shower Curtain Has Mildew.

There Is Always Gum By The Pool Edges, And Old Gum That Needs To Be Scrapped Off The Floor. There Is Broken And/or Missing Ceiling Tiles Over The Pool, Allowing Dust To Fall In. The Walls Have Major Cracks Going From Floor To Ceiling.

The Sauna's Floor Is Slippery From People Using Oils In There. Sometimes It Has Such A Heavy Odor From Eucalyptus Type Oils That It Triggers Asthma. There Is No Policing At All Of The Two Rooms, Or Staff Would Notice That People Are Abusing Them.

There Is A Problem With Using The Handicapp Shower Stall - There Needs To Be A Note Saying Something To The Effect To Try And Save This Shower For Handicap - Women Set Up In That One And Shave Legs, Put On Face Masques, Cut Toe Nails - Literally Having "spa-days" In It. I Needed It The Other Day, And The Woman Refused To Come Out And Was In There 45 Minutes Telling Me , "if You Can Wait This Long To Use It, You Can Use A Regular Shower." Which I Can't As I Cannot Stand For A Shower. I Have Asked Many Times To At Least Put A Chair Outside Of That Shower So If A Handicap Person Has To Wait They An Sit Down. No Results.

In Addition, When Are They Going To Stop Draining The Jacuzzi, Late At Night, Outside Of The Gym?

What Is Going On...i Need A Contact For Corporate And It Is Impossible (at Least For Me) To Find.

Nov

Posted by Danette

11/20/13 8:37PM

There is definetly a trend here. The CEO of 24 needs to go undercover and visit these locations. I belong to the Super Sport in Walnut Creek. The parking is awful. This is everyday. I drove around for 30 min. Could not find a parking gave up and came home. My time is valuable Enough is Enough. When do you stop writing memberships It's toooo big!!!! You need to be listening to your customers or this company will be a haz been!!!!!! Does anyone really read these?
Do Something!!! Your net promoter scores must be awful. I will be joining In Shape Gyms

Nov

Posted by pleshetby

11/6/13 2:47PM

I cannot believe the incompetent unprofessional customer service experience with Michael
a. He answers the phone without identifying himself

b. His manner of questioning poor-- "Not A Good Listener!"

c. Attitude is rude and passive (Don't bother me)

d. and the kicker: Who says mum-uh in closing?

You would think when dealing with corporate, public relations would exceed area locations.

Oct

Posted by Anonymous

10/16/13 9:03AM

Bakersfield Calif. 24 hour on Rosedale High Way has a a piece of equipment down since July, ever going to fix it?

Sep

Posted by Good Client

9/5/13 3:37PM

I've been a member for around 6 1/2 yrs I traveled and work out in a number of facilities . I've seen some well kept facilities and some not so well kept facilities . The reason why I feel the need to contact 24hr fitness corp. office is the facilty in Compton is so poorly kept in comparison to other facilities it must be some kind of corp.conspiracy . You have broken epuipment , filthy pool and jacuzzi area , bacteria infested sauna that's gets a half done cleaning and a manager that could careless about his Compton facility . It seems to me he could use a little more training because his customer service skills are terrible . He has this I could careless attitude because he has to work in compton . Also we would like to have all of the same equipment, customer service and opportunity that the other facilities in the surrounding area such as Lakewood and Long Beach . I feel that the low self-esteem attitude of the manager reflects on the entire corporation . Please respond back as soon as possible or you might be losing a good client .Thank you for the opportunity to express myself .

Aug

Posted by Chris

8/21/13 1:57PM

Would like to know how long it takes to fix a row machine. This refers to the Anaheim Gateway club. It's been at least since March that I have kept track in checking to see if both the row machines in the club are working. It might be longer but, that's as long as I have been keeping track. I spoke to the store club manager (Sean ?), and all he could say to me was that a work order had been put in. That was about 3 months ago. I find myself driving to the Brea club when I live about 5 minutes away from the Anaheim Gateway club. I don't understand why those row machines are still not fixed. I was just in there about 3 days ago, walked to both row machines and of course, they're still haven't been fixed. This is really frustrating. Please help!

Jul

Posted by Anonymous

7/12/13 12:54PM

I would like warn all members of this club. Please be careful in buying a personal training program with this 24hr fitness especially the Pleasanton, CA branch, the manager there whose name is Thomas Claycomb is so arrogant and disrespectful. I was requesting that I be refunded of the money I paid(due to medical reasons) for the remaining 6 sessions for personal training for $80 each session and he told me the most I could get back would only be $316 when I was supposed to be refunded $480 more and he would not give me a receipt and said I would get it back in two weeks. What a scam it is! He wanted to refund me less than what I was supposed to get back and he treated me like dirt. They would quickly get your money and when you want a refund they wanted to cheat you out of your money. I would never buy this personal training and pay for it right away from this club. I had to tell him I would sue if he would not refund me what was due to me before he finally refund me the money. What an arrogant and racist person he is! He thought that I was dumb enough to just defrauded of my money.

Jun

Posted by Anonymous

6/19/13 7:55PM

Puente hills 24 has gone to crap with there lazy, rude, arrogant new staff it's sickening.

Jun

Posted by watergirl

6/17/13 10:03AM

The Apple Valley Center is dirty. I haven't been since it was new. Decided ti start summer with a new routine. Finished my workout and leaned over the water fountain...yuk. ...mold. Told the girl at the counter. She acted like she did not reallt care. Came back a week later and....it is still nasty.

Jun

Posted by Anonymous

6/12/13 12:20PM

I was very impressed with this employee Mary C. She works at the 24 hour fitness in Richmond ave Houston, tx. She's very friendly, helpful, professional, and she takes care of all members. It's always good to know your being taking care off!

May

Posted by fed up

5/31/13 1:16PM

Lakewood Ca is a new facility that is already falling apart, conditions on cleanliness and safety are horrible. There are drain flies that have been present for months and the shower hardware fell off the wall today barely missing the top of my foot...the walls in the showers are never cleaned and the pool area tiles are already turning black,, gross
Having said all this i still have to say that i enjoy the trainers there. They are dedicated, hardworking people.

May

Posted by Anonymous

5/25/13 1:18PM

Greetings,

I very much dislike having to inform you of facility problems but I hope it motivates someone to investigate and do something. I suspect that the inability of 24 Hour Fitness to adequately maintain their facilities is as much a corporate problem (a flawed management model) as it is a local management problem. I have been an active member of the Santa Clarita Club for several years and have noticed a substantial decline in exercise equipment and bathroom/shower facility reliability.

I will start with exercise equipment. One of my main concerns/disappointments is treadmill operation and reliability. Frequently there are treadmills that are non-operational. Either they don't work at all or somehow their various function options are impaired. I frequently see club members moving from treadmill to treadmill trying to get one that will do what they want it to do. I like the heart rate function but more often than not this function is non-operational or inaccurate. These are very popular machines and get tremendous use. It is your responsibility to keep them fully operational. If you can't fix them then replace them.

The sit-up/crunch machines often have one or two that do not have a smooth operation. They bump and clank as one uses the machine. This is very distracting.

One of the curl machines is in need of a new pad cover. It is cracking and is abrasive on one's elbows.

I have noticed exercise machines being non-operational for days and even weeks at a time. This is irresponsible and inexcusable. If a machine does not have a major structural component failure it should be repaired within 24 hours. Replacement parts such as cables, connecters, belts, pulleys, pad covers, grip stock and miscellaneous hardware should be kept on hand and at the facility for immediate repair of equipment. This equipment gets constant use and if you can't maintain it in serviceable condition then replace it.

With regards to bathroom/shower facility reliability you have been behind the curve on this one for months if not years. The cleaning and maintenance of these facilities is seriously lacking. I can't tell you what the women's facilities are like but I would be willing to bet they are not as bad as the men's facilities. As of yesterday one urinal and one toilet were non-operational and three of the seven showers were non-operational. You seem to be constantly struggling to keep the urinal/toilet facilities operational. Sometimes the stench is so bad that I can't use them. I'm not a plumber but I can tell that the repairs being made are not being made by a qualified Plumber. I suspect that you use a handyman. Believe it or not a Plumber is a highly skilled trade. If you want the repairs to last and work properly I suggest you utilize a qualified Plumber. I would also mention that several of the soap dispensers and towel hooks in the shower facility are either broken or missing.

As a retired Electrical Utility Supervisor I can appreciate the challenge see that you are behind the curve with regards to maintaining your Club's exercise equipment and facilities. Cutting back on maintenance expenses can initially look good on the bottom line but eventually it will end up costing more. Equipment that could have been repaired may need to be replaced. Equipment that does not operate properly frustrates or possible injures the user/customer. Some frustrated customers may mistreat or intentionally damage the equipment and Club facilities as a way of expressing their frustration.

In conclusion I would just add that I like using this Club and I like your current manager. I get the feeling that the issues with this Club are being compounded at the corporate level by decisions that prevent the current manager from doing what she needs to do. I have spoken with Tiffany on prior occasions and I get the sense that she knows what needs to be done. If you do not give her the authority to do her job the problem is not with her but with you.

Sincerely,

Warren Carl

PS The new wooden grating in the sauna is fantastic.

May

Posted by Mag

5/16/13 6:24PM

I Am A Member At The Santa Monica Location On 31st St. A Week Ago I Had A Bad Experience In One Of The Classes!!! That Class Was A Pilates Classes And The Instructor Is "raghavan." This Instructor Was Instulting, Demeaning And He Humiliated Me Infront Of The Class!! It Was Towards The End Of The Class, And He Raised His Voice And Said To Me, "look At Her" Three Times (look At The Way The Other Woman Was Doing A Very Hard Exercise, I Consider Myself Fit Compared To A Lot Of The Women/slobs In That Particular Class!!!i Was Puzzled By His Attitude And Even The Way He Was Looking At Me!! I Don't Know What The Hell Got Into This Guy. I Did Not Say Anything To Him But I Have Complained To Sarah Lewis And The Instructor's Manager Who Probaly Won't Do Anything!! Anyway, No One Should Be Subjected To This Kind Of Kind Of Behavior And Attitude By An Instructor At This Facility Or Any Facility. I Believe His Attitude Is Just Toward Certain People!!! Additionally, I Caught Him Leering At Me!!!! This Should Not Happen To Anyone Trying To Exercise At Any Of Your Clubs!!! I Wish This Club Would Hire A Couple Of Other People To Teach Pilates (women Preferable). I Am Sure That There Some Nice And Respectful People Out There!!

Apr

Posted by Just me

4/24/13 2:54PM

If Your Reps Were More Interested In Actually Helping Customers Get In Physical Shape Rather Than Make Those Numbers And Forget About The Customer After, You May Actually Have A Full Gym. Don't Lose Sight, There Are Other Options Which I Am Considering. Remember That Adam At Corona Location.

Apr

Posted by Scott

4/8/13 7:10PM

You run a lousy operation. I am in Irvine. Someone at corporate decided to not use the air conditioning at any of your gyms. Consequently, you practically pass out from the heat. The answer at the front desk is to open the doors! The machines are old. The gym smells like a jock strap. Someone needs to actually give a rip about customers. LA Fitness has two new facilities going in and i will leave 24, after I call the health department. This is why a hedge fund should not own anything. Some guy figured he could make the year end IRR go up by cutting back on utility CAM charges and capital improvements. You may want to look at the reviews that you have on line. Not pretty and for good reason

Feb

Posted by Hate 24 Hour

2/21/13 12:40PM

24Hour Fitness Corporate is there to screw you. Try contacting ANYONE there by phone. It's a machine runaround, and you will never speak to anyone. They are an information gathering, control mechanism instilled by the Government to FORCE you to do whatever they say, as blind as they can have you be. SIGN NOTHING iwth these people until you have read an agreement, if you can get one without being FORCED (yes, I'm using the word again, because they WILL control how you get screwed) to go into a club and obtain one. I am contacting BBB now, and whoever else I can about these idiots....

Feb

Posted by Helen Sheeren

2/15/13 7:17PM

I have purchased 100 hours of personal training during my 1 1/2 years with the club. I have 13 sessions left of a 30 pack that I purchased in 2012. Due to a serious surgery, I was advised by my doctor to avoid lifting more than 20 pounds and to avoid straining, lifting, etc. I asked the club at Parker & Arapahoe in Centennial, CO to refund the remaining 13 sessions. They will not respond to my phone calls. I spoke with the District Manager and he is now not returning my phone calls, even though he promised to call me at the latest 3 days ago. I hate this club - I feel that I have been ripped off. If this is how they treat people who spend lots of money in their club, I recommend going elsewhere as I plan to do. I will continue my quest for a refund with the Regional Manager, but I'm not expecting much based on my experience over the last month. Really pathetic.

Feb

Posted by Can do better

2/4/13 9:11PM

The Sandy Ut. location needs newer equipment. Been a member for 10 years. There are lots of gyms competing for my business. Several times I have been on a treadmill to have it fail, moved to another one and then had to move to another one. Sever machines have out of order signs on them. You need to fix this!!!

Jan

Posted by soycostar

1/25/13 10:19PM

Sent:
November 2012 contacted manager at Torrance Gym
January 07. 2013 calles manager Bryan
January 22, 2013 08:47 PM send e-mail
January 25, 2013 send another e-mail

Email: [email protected]

Dear administrator M y name is Ivette Santamaria Ortiz, I my husband and our five children have been members of 24hrs since 1993. I have always paid my membership on time. There were some payment after the due date 10/6/--, but made by 01/06 of the following year.

When I received my bill 10/2012, it was only showing a balance for three members, Roberto, Antonio Jr, and myself Ivette. I immediately called the main office spoke with Mathew, explain all in detail, he advise to call the Torrance, California Gym. That week Bryan was not their, the facility was been re3novate. I left all the paper work with the receptionist and she will tell Bryan to call me. After many days of waiting for Bryan call, I called him.He told me that he was very busy and will call me when he hears from the main office.

Thanksgiving came around and no calls, Christmas came around and nothing. I spoke with him last week finely, he told me that he can not do anything for me. I actually think he never did get around to call anyone.

I urge with him that the payment was for Antonio Ortiz Sr. not Junior, I am overwelbm with this problem, how can an associate post a payment to Antonio Jr, when I made the payment I inform the associate that it was for Ivette and Antonio Sr. What if the payment was posted to another member, what then, this is devastating.

My children have their own infomation, address and phone number on your system. I have my bank statement as my proof that the payment was taken out of my bank account not Antonio Ortiz Jr. I do not understand who or where was the mistake.

My other concern is, why were my children cancel before the grace period was over, could someone had call us or send us an email to notify that we were going to be cancel, my son Roberto goes to the gym practically every day.

How can you just cancel 4 members of my family after 18 years of memership with 24hrs, this is unfair.

Please help us!!!! my kids are so disappointed about this matter.

When I call the 1-800 number they tell me to contact office via e-mail, please help me, I contac via email and I was told to call, I am getting so much run around,I am stress.

Jan

Posted by euscadyt

1/22/13 9:34PM

Please explain why it has taken more than three months so far in replacing a broken glass door for the Racquetball court at the Mansfield location. No status update has been posted letting the members know when it will be replace/repair! I pay good money for my membership! I was tolded more than six weeks ago that it was waiting for quotes on installing cameras. It does not take more than six weeks to get quotes on getting cameras install! The other glass door took more than six months to replaced! This is unacceptable!

Jan

Posted by APXY

1/4/13 12:47PM

Newpark Mall location . As a customer almost all machines are broken and outdated to the point members are going to get hurt . I trip 3 times from the machines and I filled complaints, but no response. Replacing machines seems cheaper than a lawsuit . The machines are so old they do not accommodate obese clients and that's discrematory !This gym is completely unsafe ! Please do something to fix this !

Dec

Posted by Donna W

12/6/12 1:18PM

Want Fox News Channel removed out of all 24 Hr Gyms. It is a single political party view of Rupert Murdoch(Republican) lies/propaganda and doesn't belong in a public forum anymore than a singular religion/religious channel. Being a pumping iron, white, senior, grandmother, I have personally approached women, black members, minorities and apologized for 24 Hr Fitness allowing these lies/discrimination being broadcasted. We are there for positive reasons physically & therefore mentally.

Tons of books, DVD's to back me up. Please, get informed.

Dec

Posted by Anonymous

12/1/12 8:28PM

When I first joined I was very happy with your facility. However in the last 2 months I have seen huge decline in maintenance and upkeep. which serves hundreds o of people at at a time, it is beyond incompetent to have 1 working shower. As a plumber I checked the problem with the best functioning shower that was missing handle. 1 screw 10 minutes and a five minute walk to the Dixieline lumber supply 130 feet away door to door, would fix the best of the 5 showers. any competent plumber could fixed in an any competent plumber could fix quickly and easily not requiring more than 1 days work. Also 4 * in 5 and a half weeks your to koozie has been not functioning do to chemical imbalance. My only question is, is this managerial incompetence, or a reflection of your excellence as a business.

Oct

Posted by SM7/9/83

10/22/12 10:54AM

I would really like to thatnk Abby(T1744) for helping me beyond her duity as a coustomer service rep. I have been going through a very rough 3 years things are starting to get better in my life due to some very big lifestyle changes (for the better). She just gave me the best gift anyone has ever given me by reinstating my membership. Thank you Abby for helping me on my journey to having a better life.