AAA Corporate Office

We are very disappointed to find out that our AAA Plus membership does not give us the security we thought we had. We were basically left stranded on the side of a busy four lane highway near Cincinnati OH with a flat tire on our RV. We were informed by AAA that they could not find anyone to come out and there was nothing they could do to help us. After paying for membership for all these years it would have been nice to at least gotten a SORRY or something for the trouble. AAA does not seem too reliable to us now. VERY DISAPPOINTED!!!

Mustang 5/18/13 7:13PM

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5/8/13
Last Night My Daughter,husband And Their 4 Kids Were On Route To Ma For A Family Funeral,from Pa,when Their Car Broke Down In Ct. They Called Aaa For Assistance.. They Responded By Towing Vehicle To Local Gararge And Offering Cab Phone Numbers.. Mind You This At 11pm... The Cab Was 25.oo And Did Not Accept Credit Cards. They Didn't Offer Any Assistance To Get The Kids Off The Highway Or To Safety.. They Dropped Them At Mcdonalds At A Mall Where They Were Closing In Hour With All Their Luggage... It Took Us 2 To Rescue Them .today
We Called Office In York Pa Spoke With Andrew, They Refused To Provide Rental Reimbursment Even Tho It Is Advertised On Their Website As A Covered Benefit For Plus Membership. Representative Offered No Other Assistance But Told Us To File A Complaint.. He Told Us That The Website Was Wrong But Could Not Show Us Where We Could Find The Policy Definition For Disabled Vehicles.we Have Been Long Time Aaa Members For Greater Than 15 Years And Find This Very Appalling. I Am Grateful That We Could Get To Our Family ,otherwise Aaa Would Have Abandoned Them...false Advertisement Is Against The Law And Aaa Should Be Held Accountable...

FRUSTRATED IN MA 5/9/13 4:22PM

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It was in late December when I called AAA because of a flat tire. I waited over 2 hours for a driver to come out. Once the driver came out, he quickly changed my tire. He took the flat tire and threw it in my truck. I heard a snap. I immediately confronted the driver on what I witnessed. I asked him if he broke the board in the back of my trunk. He proceeded to tell me the purpose of the piece. I explained, that was not my question. He then told me no. After the New Years, and after I saved enough money to purchase a new spare, my mechanic bought to my attention, what I had known that night. The contract driver broke the board in my car. Now, it is the beginning of May, five months after my initial complaint about the part destroyed by the driver. I recently received a letter marked May 2, 2011 stating that my claim has been closed. After repeated calls and complaint to the company bout my frustration regarding this unresolved issue. They closed my case? I am the one, not AAA who initiated any time for the driver to come out to fix this issue. I conceded that because of my shift work, there is an obvious conflict scheduling a time for this issue to be resolved. Repeatedly, I asked for a set day. The answer I received was of the company repair driver would place a call out to me after 10:00 am. Several, times this call never happened, and serval times I had to initiate a call asking about the driver's whereabouts. I took this matter over the claims adjusters, head and spoke only once to her boss. I made repeated calls to him and left messages, but I never ever received calls back. Now, here I am, five months later, with an unresolved issue and filled with disgust and frustration due to this company. I called the national number in order to place a complaint with the company, about my local AAA office on May 2,2013. May 2,2013, was the day the driver was supposed to come out to fix the broken board. Instead, I had to call the local office at 12:30 and inquire where he was. The driver, finally called me after 2:00 pm , while I went out to pick up lunch. I promptly, returned his call and , yes, I received no call back. This day i wasn't due to work until 3:00. Perhaps, I didn't mention that in March when I was doing a weeks long day shift, I was told the driver could fix the part while I was at work? Yes, I was told that the driver would come, the following day ( a Wednesday) to my job to take care of the matter. The driver never came, nor did he call to reschedule. Now, it's May and I have received a letter about my case being closed.

Please advise,

Ohplease 5/4/13 5:58PM

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I Used Aaa A Month Ago, My Car Broke Down Around 8:30pm, Called Aaa To Pick Me They Never Showed Up, Called 4 Times And Spoke To A Manager They Never Called To See If I Got Home Safely, All Said They Never Showed Up, I Called Back The Next Morning, And Made A Complaint Until This Day They Have Not Called Me Back, They Left Me In A Strip Club Parking Lot.... I Am Still Very Upset....

HOT AND MAD 5/1/13 6:10PM

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Terrible, terrible, terrible motorcycle policy. Motorcycle assistance sold in Florida, Georgia and parts of Tennessee is accepted nowhere else in the country! You're on your own if you need help. AAA says that if you send them the invoices that result from the problem they will "consider" repaying you. The corporate explanation is that all AAA state chapters are independently owned and free to make their own decisions. So they apparently choose NOT to honor motorcycle coverage. I thought AAA was a nationwide outfit, but it is not! Goodbye AAA. Hello Allstate.

Pessimist 4/27/13 6:50AM

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Greenville, South Carolina
My car had rolled into a retention Pond and the scheduled recovery time was scheduled for 4.5 hours later. They told me I could have another company come out and I would have to pay the bill and submit for reimbursement. They would not even call another company for me. WHAT CUSTOMER SERVICE.

EAH 4/23/13 6:49AM

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Hey folks,

Does anyone have any of the corporate folks E-mail address? I am having a lot of problems getting through to the "Customer Service" folks.

I figure I am sort of an instigator and if I can't get anything out of the canned answers from customer service then I will take it to the top.

Have a great one folks.

Milt

miltonlane 4/9/13 2:55PM

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My accident was on October 26th, 2012. Today is March 6th 2013 and I still don't have me car. It is now getting a "Safety Check" at the dealership, because the shop they sent me to (even when I requested it go to the AAA approved Dealership shop) didn't know what he was doing and complained to me about the make and model of my car being a "B--ch" to repair! For 5 months, I've been making payments on this car and insurance premiums as well, while it was sitting in a shop "waiting for parts"(That a dealership would have had!) They are now telling me that I still have to pay the shop my $500.00 deductable!!!! Also, the office I was working with, seemed more friendly with the shop owner telling him about my complaints, when I specifically asked them to keep confidential.

Mare 3/6/13 10:28AM

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I live in Long Beach, CA. I recently had a faulty battery in the jeep that I purchased. I called AAA and they came and replaced it for me. Joe Morris was who replaced mine. He was very friendly, knowledgeable, and professional. I would recommend AAA to anyone. I have never had anything other than outstanding performance from them. People like Joe deserve a raise in my opinion.

Anonymous 2/23/13 8:13PM

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All I can say is don't waste your money on their membership. We have now been burnt 3 times by AAA.

grannylinda 2/11/13 3:36PM

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On Friday night (2/8/13) I had a horrible encounter with AAA. I had a sudden flat tire that occurred (luckily following my exit off a the 495 Beltway). I saw my tire light come on and questioned what could be happening. My Nissan Rogue had just been in the dealership the day before. It wasn't until I was about to pull into a Costco gas station that I felt my vehicle tilt to the right and heard that awful noice of the weight of the car falling to the rim. I immediately called AAA+ It was extremely cold and windy (the beginning winds of the northeaster storm) - low on gas, but kept my car running for heat. AAA informed me after a wait on the phone that my card was being rejected. I was shocked - I have been a member for more than 35+ years. What I learned was that AAA had gone into my account as I had approved for a payment in October 2012. It was during that time that my USAA Mastercard had been compromised and a new card was reissued to me within 24hours. I had no correspondence from AAA or calls informing me of the issue with payment. So I was completely shocked when I placed the emergency call for help. I have renewed my membership only because of the situation that night - I was very tired, cold and hungry - I had an extremely long week of late nights at the office. I plan NOT to renew my membership following this event. I think it was very poor handling of a long-time member. I found it interesting that I had numerous calls regarding re-enrolling earlier in the year, however, no acknowledgements of the inability to charge my bank account. If I had been notified properly this could have been handled immediately. Thank goodness for the AAA technician who was very kind and considerate about my well-being having to wait in the extreme conditions of that night. There were (2) Costco gas station attendants who were constantly checking on me as well. These 3 gentlemen reassured me that there are people that do CARE.

AAA Corporate - you need to enhance your Customer Service or you may find that you will lose even more long-time customers. I did not know that my USSA insurance will provide me the same coverage for a very small fraction of the cost that I am have been charged by AAA. I will be adding that to my policy following the last day of my membership with AAA!

Anonymous 2/10/13 7:34AM

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Highly disappointed with the service today over the phone from the Waterford,CT office. Not only was the agent rude with the response to the question I asked of simply obtaining directions to the W.Hartford office, but the tone set me off completely. I then spoke with the agents supervisor who made me feel as if it were my fault for the incident. I am just in awe at the service provided from their office staff. Yes I admit using profanity at the end of the conversation with the agent because I was truly pissed at the way she could brush off the fact of explaining to her I was not happy and if she could maybe use another method in assisting her customers. She continued to talk over me saying "uh huh," "yeah..." Unbelievable... And no apology from her part at all. Although her supervisor insisted she had (never) received a complaint about the agent, there was no reason that I deserved the treatment I received from both employees today. I cannot believe that her supervisor made it seem as if it were my fault. The only F-bomb used was at the end of the agent brushing me off as if she did not care... Really...?! Appalled!!

Angie 2/4/13 10:03AM

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I hereby nominate AAA as worst company in the United States. Not only was i left stranded tonight b/c my car broke down but after waiting two hours for the tow truck to arrive I was told they would not tow it without a release from Sears because it happened to be sitting in the parking lot of a local shopping mall near a Sears Automotive Center. I explained to everyone--dispatch supervisor, his manager, AAA call center employee, his supervisor, etc.--that Sears didn't do any work on the car so I had no paperwork to give them. By the time they arrived 2 hours after my call, Sears was closed so no way they could verify. Now I'm told I have to wait until Sears opens in the morning so they can verify with Sears that they didn't do any work to the car which means to add insult to injury I have to now miss time from work. I pay $110/year for AAA Roadside Assistance and the first time I call them in a year they refuse service. Needless to say I will be cancelling my membership as soon as I get my car towed not to mention filing a complaint with the Better Business Bureau, Attorney General's office, etc and if my car is stolen or vandalized AAA will be held responsible. TAKE YOUR BUSINESS ELSEWHERE--AAA IS THE WORST!

tdeak 1/28/13 7:12PM

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Once again I am disappointed in AAA service. I have a F250 crew cab with a dog box on it. It is a big truck. I have broken down and need a tow 3 times, and each time I have told the AAA operator that I need a LARGE flatbed. And each time, they send a small flatbed. It happened again this morning. The worst service I had was when I had my truck and a trailer with 6 dogs on it and I asked the operator to make sure that the flatbed had the ability to tow the trailer. She said she couldn't be sure of it????? There was no way I was going to let any of the 13 dogs out of my sight. How about if she had answered, "I will do the best I can"! People broken down on the highway need to feel like they are being helped.

When AAA called this morning to make sure I had been towed, I explained to the operator that AAA has a communication/procedure issue, she was apologetic and polite. I told her it wasn't her fault, but that somewhere in their procedures there is a breakdown in communication of the broken down drivers needs and that she should bring it up to her boss or bosses boss.

The other complaint I have is that when you call for roadside assitance, you should be able to quickly get a person. This morning I had to go thru 3 menus before I got a human.

I have lodged these complaints before, nothing will happen. Time to find a replacedment for AAA

Buck 1/25/13 10:10AM

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To the person belly aching about her son in law working Christmas Eve, I'd think she should be grateful he has a job at all. I work every Christmas Eve and most Christmas days. She needs to reflect back on life and what it really means to be alive and healthy and happy.

IceKter 12/19/12 5:00PM

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My son-in-law works for AAA and I couldn't believe it when he said that he HAS to work on Christmas Eve. Does "Bah Humbug" ring a bell to you AAA? What an absolutely sad thing to do to make your employees work on Christmas Eve, which is "mandatory". You sure put a lot of families in a situation where they had to cancel their visit to their family out-of-town since you require employees to work which limits their traveling time to almost nothing. I can only imagine how many of your employees, their friends and family feel about AAA now. Their travel time could have started on Saturday and they would then have, Saturday, Sunday, Monday and Tuesday. What a shameful thing and absolutely wrong policy you are enforcing this year.
I have AAA auto (2), home and an umbrella policy. Almost wants me want to cancel all of them.

Anonymous 12/17/12 11:53AM

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On July 28 I had a flat tire in Myrtle Beach. I called AAA and a tow truck came from DeFalco's garage and changed my tire on a 1998 Chrysler Town and Country van at about 9 pm. Sunday July 30 we loaded the van and started to head back to Cincinnati, OH. We began driving and when we reach North Carolina the car had a thumping noise and shacking slightly we stopped and looked at the car and tires. We did not notice anything so we continued driving. As we headed into the mountains the car began to get worse and I had to drop my speed to no more than 30 mph and the car was shaking so bad and the rear end would sway to the left when we went around bends and swerve into the other lane.

I took the first exist once the car began driving really bad. As I pulled into the abandoned truck stop my car swayed so bad I could barely steer and scraped the front tire along curb. I then called AAA in Tennessee and we had to be towed and then stay in a hotel. The car was towed to a garage in Newport TN and repaired so we could drive home on the 30th. the repair shop in Tennessee stated that the cause of the tire is because the lug nuts were not tightened.

I have tried to work with Sean Remp at DeFalco's garage in myrtle beach and he has been rude and now he is not returning my calls at all. I provided them with pictures, receipts and estimates. DeFalco's has since provided AAA with a falsified document that when I signed it did not state the information it does noe 2 months later.

This whole matter was a nightmare. The DeFalco repair shop lied and are frauds, AAA in SC are useless and I am out 1000.00 in repairs a terified Autistic son that when we get in the car says mom are we going to be safe and Noone in AAA willing to stand up to the tow company that changed my tire with a fullsize tire spare but didnot tighten lug nuts.

I would not use AAA ever again if my life depended on it and I am telling all my friends not to use them.

Unprofessional and do not stand behind their word.


I am thankful that we were not injured, it was very dangerous and scary situation.

Courteney 11-19-12

Courteney 11/19/12 11:20AM

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I purchased 6 members about one year ago . I Robert Stenzel took a trip from Ca. to Fl. in my 2004 cadillac D.T.S. While traveling through Texas on interstate 10 east mile marker 706 near Columbus Tx. I had a breakdown, so i called AAA gave them all my info. Type of car yr. make and model,the dispatcher gave me a service order # 6434 . About one hour later a regular pick-up tow truck showed up . The first thing i told the driver is that my car has never been on anything but a flatbed . he assured me it would be ok( in the hour waiting i had already found a repair shop about 13 to 15 miles west of were i broke down they agreed to look at it)the driver proceeded to hook up my car he was a young man told me he would get me there no problem, but did not know my car was a front wheel drive once i convinced him it was, he hooked up my front wheels and lifted it up.I had to ask him to be careful not to scrape my mufflers once again told me not to worry .When we arrived at the repair shop he needed my help to back my car into the spot where the repair shop asked him to put it , he told me he did not have much experiance backing up ? When my car was fixed (it was the tensioner pulley )they picked me up from the hotel,i paid the bill and was on my way , about half a mile from the shop my service suspension light came on and a warning do not drive over 90 miles an hour , i turned around went back to shop went inside told them about the light . they came out to look the light did not come on they said my computer was probably resetting it self . so i went on my way to Florida. The light went on and off 3 or 4 times . When i arrived at my sons house his birthday was the next day.! a couple of days later i took my car in to mienike auto care in Spring Hill Fl. for a regular oil change (before i left TO FLORIDA i had a diagnostics test done they replaced my radiator belts so i would have a safe trip!1500.00 $ )they did a diagnostics test free when they saw the service suspension light on. the results of the test was my rear struts were ruined . I told the manager about the breakdown and the tow, he told me that any car with air ride suspension should only be towed on a flatbed tow truck.So to make a long story short , about 34days 15 to 20 phone calls and 3 complaints later to AAA, I had to file a claim through my insurance took them 6 days to fix my car so i could get home safely. I just cannot understand why this matter was not handled by AAA they sent me the tow truck AAA approved.This is why i purchased 6 of my family members roadside assistance.
P.S. Andys Wreckers in Texas has a rude and unprofessional owner !!! you cannot refuse to give your insurance information when you have damaged a customers vehicle. This is not over .
P.S. I have left 5 messages to Jessica at corpoate not one reply ????

PAPA 11/1/12 12:19PM

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I CALLED AAA TO HAVE A JUMP FOR MY BATTERY DOWN HERE IN MIAMI, THE TECHNICIAN STATED THE BATTERY WAS VERY LOW. THIS WAS HIS THIRD TIME COMING OUT IN REFERENCE TO THIS MATTER. I HAD CHARGED THE BATTERY MOTHS BEFORE AS ADVISED. THE BATTERY IS DYEING HELLO. THE TECHNICIAN, IN WHICH HE TOLD ME HIS NAME WAS TANGO REFUSED TO REPLACE MY BATTERY. WHAT A WASTE. DO AAA USUALLY HIRE STRIPPERS!

TOOKIEE 10/28/12 7:32AM