I terminated both lines with alltel because of the switch over. I was not thrilled about AT&T service at all. I imagine Alltel would see better result at getting their money if the early termination fees were waived. There is no freaking way I'm paying $700 on top of my monthly bill of $171. WAIVE the fees and I'd be happy to pay what I've used. Fair is fair.
I received a bill from the Alltel service that I had received for The check was sent back in February and cleared February. So I have a copy of the front and back of check. Also, I would like it to be updated on my credit report once matter is resolved. Do I need to send copy of check to corporate, in order to resolve matter. Please give me correct address to send copy. Thanks
On March 31, 2014 I called in regards to changing 1 of the 3 phones on my account to another provider. I was told there would be a early termination fee due to the phone, not the number was under contract til July 2014. I called back and asked if I could switch one of the basic phone numbers with the smart phone numbers, and was told that could be done. After that was done the number that was now associated with the basic phone was ported to Verizon. Now I am being charged with an early termination fee which I refuse to pay due to the fact I am still using the smart phone and paying for that type of plan. AT&T takes over my phone service soon and can not help with this problem.I did what I was told I could do and now the story has changed. The only solution that is viable for me is to change providers.
Be aware of Alltel I had a $45 plan with them that cover unlimited calling,texts,pictures,and internet and my battery died so I order another one and call Alltel and told them I wanted to change phone for until my battery arrive and she said sure no problem. never did she say you will lose your internet and picture texts if you change phone,and tell refuse to give me my service back.my number is 478-455-6915 they break laws and nothing happen to them. Alltel do not honor and protect their customers rights.
April 18, 2013 I renewed my contract and spoke with someone (Erika). She quoted me a price for 3 smart phones at $135.00 plus tax and insurance, because I am on a budget, I told her that I couldn't sign a contract for more then I could get it for some where else. I received my bill and it is for $180.00 a month instead of the $135.00 that I was quoted. I tried to resolve the issue, but I keep getting the runnaround. I can't get out of my contract, even though I was lied to. I have been a loyal customer for 16 years. I can't believe I have been treated like this.
Alltel in Albany Georgia is terrible. I get no service in my area. I reported to tech support and was told I was in a hand off zone and would not get signal. I was not offered to be able to get out of the contract. I complained again and was told that I had been offered the chance to get out and didn't take it. Lie. It will cost me $800 to get out. Highway robbery. I was happy for 18 years. I had service then no service. How can they treat long term customers like this? They don't care as long as they get the money from you.
Alltel wireless internet does not work in my location. Verified by your company. Tried returning my device for months and they will not take it back even tho they realize it does not work at my location. I have been billed for this device two months now and I hear nothing from your company. I tried to take it back three times before my 15 days were up but they said the manager had to be there. I have gone back dozens of times since and the manager is never there. I am ready to contact the BBB and the media. Your company and I have a recording and listing of all the times I have tried to resolve this problem.
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