American Airlines Corporate Office

American Airlines corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
American Airlines, Inc.
AMR Corporation
4333 Amon Carter Boulevard
Fort Worth, TX 76155
United States
Phone: 817-863-1234

American Airlines Corporate Office Comments

Posted by Steve M


Just a heads up for occasional travelers. The "ticketing fee" of $35.00 AA agents charge is really a "TELEPHONE ticketing fee". Cost me $315.00 on 9 tickets recently purchased for a family vacation. Agent described it as a ticketing fee, customer complaint dept. described it as a ticketing fee but Oh golly! on my email confirmation it says it is a telephone ticketing fee. Should have stayed on Kayak.com and saved a lot of money. By the way, absolutely no satisfaction from AA customer service. Surprise Surprise.

Posted by Krenee


My son is an active Air Force Airman. He just recently visited with my granddaughter the week of February 2 -9. Upon returning home when retrieving the baby's care seat he realized it was severely damaged with the base of the car seat broken. When bringing it to the airline's attention they were greeted with nasty attitudes and a statement that its too bad because they aren't responsible for car seats. SO my question is they feel they wont have to replace it so its ok to THROW YOUR STUFF AROUND?? There should be some type of compensation in their deliberate damaging of your property. Yes I say deliberate because they actually THROW your belongings when loading it. We have all witnessed the mishandling of ours and other's property. The car seat which is a Chic Nextfit was something they SAVED UP FOR with a price tag of at least $300.We are all aware that our military do not have a hefty salary so you can imagine how replacing this car seat will cause a HUGE HIT to their budget. It sad how American Airlines is neglecting this situation. A travel voucher will not keep my granddaughter safe in a car. Great way to show your Patriotism to a Military Airman American Airlines. Just keep stepping on the little man.

Disappointed Air Force MOM

Posted by Anonymous


I have been a loyal customer for over 20 years. American Airlines has always been my preferred airline. I travel with American for both business and personal purposes. This is why I must let you know of a very disturbing and dissatisfied experience I have encountered with your company.
I made online purchases of 6 airlines tickets from American Airlines on 10/17/14, in which I preselected our seat assignments. At this time, I confirm tickets, seats and charges of $692.52 per ticket, total charges of 6 tickets = $4,155.12.
I received my credit card statement in which had listed separately additional charges from American Airlines of $115.72 per ticket. I spoke to an American Airlines representative to verify what these additional charges were for. I was advised that I purchased upgraded seats. As per receipt, I was never made aware that these were upgrades or additional charge for these preselected seats. I never receive an email or any form of notice confirming these additional charges. I do not agree to payment of $115.72 per seat, total of $694.32 ($115.72 x 6 = $694.32).
I am writing to you because your representative was unable to help me nor was she cooperative. Her only response to me was that these charges were non refundable. Did not try to assist me or offer me an alternative. I am very disappointed with the service provided, the charges that were made on my credit card without my approval. This letter serves as an official notice of dispute, challenge of charges made to my credit card. Please email me with your response asap.

Posted by stacy L


My name is Stacy I had a sister get sick and needed to get there so I had my wife see about tickets the spokane Wa. it was a Monday night and I needed to be there so she order them online. we ended up paying over $2100.00 for the fight a cheap room and a small car. I dont make much money but it was my sister and needed to be there I did not make it in time she had died before i got there and on the way there we was coming into saltlake city from TX and my wife was sittng by this lady, this lady started threwing up all over my wife called for help no repones at all there was no bag in the back of seat and when the airline people did show up they didnt even no what to give her to clean it up they acted like it was no big deal, that it was ok for my wife to have threw up all over her from somebody esle it was very upsetting to have to pay that much for a ticket when I could not aford it and have my wife being threw up on and the airlines did not care Im very hurt over my sister death and to add to it with the American Airlines cost of a ticket and being threw up on knowing that there was a case in TX with a person having Ebolia I would think that would have threw a red flag up also knowing from first hand the Airlines has not train there people in a case like that will thats what I see

Posted by Anonymous


Terrible customer service! I was put on hold for like forever and a CSR never returned. That is the way to treat your customers AA! I requested a flight cancellation confirmation to submit to my insurance via email and never got a reply back from Vera Irwin. So I decided to call and after 2 hours of waiting for call back was PUT ON HOLD FOREVER...

Posted by Herbert Pasqual


I had a death in family. Was told I could get recuced rat e to fly there by person doing reservations. Got to airport and no one could give that to me. Return trip wsa delayed 6 times in Dallas because flight attendant didn't show. Finally they got another flight attendant, Than after loading plane we were told first officer ran out of flight time. Wewere unloaded and flight 2541 was cancelled. I was forced to walk half mile on broken ankle because no one available to get me
to transportation for hotel to spend night. They issued voucher for a 1150 flight next day that was overbooked. There is more if you can call me at 605 791 3569. My name is Herbert Pasqual. You are one of only 3 airlines that fly out of Rapid City. I will do everything in my power to inform people how you conduct your buisness.

Posted by Terry Purcell


I am trying to track down where the check is that was to be sent to me a few weeks ago for the damaged luggage I had from my flight from Chicago O'Hare to Atlanta International Airport. Luggage was damaged on flight # AA4248, on 12/2/13.



Upon arrival my rolling garment bag had been damaged in transit. At the office there I was told to buy a new bag for my clothes, and then when I was leaving on 12/5/13, to bring the Original Receipt in to the office, and then I will receive the reimbursement check within 7-10 days. I did drop off the original receipt on 12/5/13. I was given a copy of my receipt, along with a copy of the Baggage Claim Form, with the Baggage File #






I have not received the check yet for reimbursement, and it is now 1/8/14, over 30 DAYS LATER!



I have called several times to the numbers written on the Claim Form,






There has NEVER been an answer on either of these numbers, and I have left voicemail messages every time. I have not heard back from anyone.



I know I am not Platinum or Emerald, but I do fly often, and I am AAdvantage Gold. I expect much better service than this from American Airlines!



I need an answer by the end of the day Thursday, 1/9/14, as to when I will be receiving my check for $158.99, which was the replacement cost of my luggage. ( I did not even replace with same luggage brand...the one I bought as replacement is even about $50-$60 less than my original luggage!)



I look forward to a response no later than 1/9/14 at 6:00 PM.

Posted by [email protected]


I will never travel American Airlines for the rest of my life. Up until this point (68 yrs old) I have always traveled Delta. Well I now know why.

I was suppose to have a wheel chair to help me to the gate, yeah, right. When I went to board first class, a man by the name of Patrict gate D26 flying from Miami to Atlanta took away my pocket book. He said only one carry on and you have your dog. My pocketbook was moon shaped and could easily have fit in the overhead compartment,as it did on my way down. There were people in line with 4 and 5 items and until I screamed, he stopped them and took away all of their things.

This gentleman is a poor representative for your airlines. In my purse were my pills that allow me to drink water. The bag had a separate bag of over $20,000 worth of jewelry. When we arrived in Atlanta, I ran to the bag, the jewelry was still there but about $250 worth of pills were gone, so was my I-Pod and my Kindle Fire and all the cords that go with both. My head phones were also gone.

The line was so long and I was sick so I didn't report it at the airport. But you can be assured that I will see you in court.



My seat was 4A on this American flight. To have been there and seen what went on tells so much more than I can write. He was showing me who is boss, as I left the plan and walked back up to the gate. He had my bag there and I said I needed my pills and he said "You'll get them when you get to Atlanta". The gentleman sitting next to me saw what I saw, at least 25 people coming through with 3 and 4 packages. He said, so why did he do this to you?



The entire flight was a disaster. Why show a TV show and tell you to buy earphones when they don't have any to sell.

American Airlines is going under and I am one of the people that will help do it.



Sondra Satz

Posted by Anonymous


I Am On Hold For 1 Hr And 10 Minutes Now I Have A Minor Traveling With Chaperone And Want To Change Hi Flight As The Experience Traveling Through Chicago Was Not Acceptable On His Flight Here And I Fear A Lenghtly Lay Over As The City He Is Flying Into Has A Storm For The Next Three Days

Posted by Anonymous


I am Dr Pamela Murari. I filed an incident report in Oct 2012, regarding a loss of my wedding ring and an emerald and diamond ring at my seat #13A at the Barcelona airport on A/A Flt 66 on Sept 24th 2012. A/A was not available at the Airport nor could I reboard the aircraft to reclaim my items, which were on the floor, because the Italian authorities refused to do so despite the fact that I had just left the plane and knew exactly where they were. I tried to contact the A/A for 2 days both at the airport and on the phones in Barcelona but was never successful.In Oct 2012 I filed a report, was told they had received my complaint. I fully acknowledge that it was my carelessness that resulted in my plight, but it was very very upsetting to realize that there was no sign of anyone from A/A to help me. It was such a feeling of hopelessness.

Out plane from NY that day was 3 hours late, so maybe they closed up shop and went home.

A/A said they would reply to me but until today, nothing.

I am a platinum member and love flying with you. I will continue to fly with you,. No, I guess my precious jewelry is gone. But PLEASE, SOMEONE tell me you have called Barcelona to make sure SOMEONE is at the airport whenever an international flight arrives.

I left on a cruise on day 3 from Barcelona. Took me a few days to get over my situation, but I had a great cruise and flew home from London back to the US of course on A/A.

Please respond and close the loop on this one! Many thanks.

Posted by Paolo


Not too encouraged to write a comment on this site by reading your other posted comments, but I'll do it anyway. I am not seeking any compensation whatsoever but hoping you can use my feedback for improving your operations. I am a frequent flyer and fly AA a lot for pleasure and business.

Here my recent bad experienced at AA. Yesterday, I flew from Puebla, Mexico to Dallas, TX. Flight #3358. We were delayed initially 6 hours due to Volcano activity in Puebla (not AA's fault). Original departure was 7:00 a.m./ new departure 1:00 p.m..The airport is tiny and has limited everything. When the airport finally reopened flights, we were told of an extra hour delay (new departure 2:00 p.m. now 7 hour delay). No reason for it - airport was already open. We went into the gate/security area and once all the passengers were there, we were told there was another hour delay (now departure 3:00 p.m. - 8 hour delay). What I observed was shocking. Even though the crew had been in the airport since probably 5:00 a.m., the plane was not ready for departure when we got to the gate: it had not been washed off to clean the little dust of volcanic ash accumulated overnight; it had not been fueled; luggages had not been loaded; it had not been cleaned; and it had not been stocked with at least a snack for the stranded passengers who like me had been up since 3:30 a.m. that morning. The pilots and only stewardess were there and simply sat an waited. We finally saw the most inefficient ground crew get the airplane ready and boarded. Once on the plane, the pilot announced that the paperwork did not have an official stamp saying the airport was opened and he could fly the plane: another 30 minute delay waiting for someone to get the airport officials to say "we are open and you can fly". Why was all of the above not done in the 8:30 hours prior to this fly to take off?

Next, was the arrival on the Dallas side. We are now all pushing our connections. The flight was supposed to arrive at 5:15 pm giving us enough time for connections. When we landed in the farthest runway in Dallas at 6:00 p.m. and got to our gate (Gate 11), nobody was there. NOT A SOUL! We waited over 20 minutes before the ground crew received the airplane and we deplaned. When we did, most of us were frantic trying to make our connections and had just over an hour or less to make flights. A lady greeted us at the gate and gave people the "Express Pass" to just about all of the passengers, except me. She did not have me in the list of connecting flights needing a pass. I literally ran to the Immigration area, spoke to two AA employees who basically told me I had to make the horrendous long line (I estimated 300-450 passengers ahead of me). I told them my story, begged them to give me a pass, and even the passengers that were traveling with me from Puebla begged on my behalf. The Detroit passengers literally had connections 4 minutes earlier than mine. They all got thru Immigration in 5 minutes. So I had resigned myself to spend the night in Dallas, but thank goodness (and I normally don't celebrate when your flights are late), my Greensboro, NC flight was delayed 1 hour. By the way, I ran thru the entire airport after Immigration looking at monitors indicating the GSO flight was still on time. I got to the gate to learned the flight was delayed.

There are so many things wrong with this experience, I am no longer flying AA to Puebla, Mexico, a place I have to travel every month for business. Your airline has dissappointed me so many times, I am giving up on it. I hope US Airways management does a better job managing your operations. It will be a long time before they get me back as a customer.

Posted by James Zvosecz


First off let me say I have filled out several complaint forms and emailed many people at AA and have not received one response. below is a shortened version of the nightmare business school trip/vacation we had because of AA.

I flew AA on the first leg of a journey to Vietnam, China, and Indonesia. This was a trip for the Executive MBA program at KSU combined with a vacation for me and my girlfriend for the last week. The AA flight was from Cle to JFK. My luggage was checked by American and was to be checked all the way to Shanghai I was told however it was lost at JFK for 5 days. As a matter of fact there were about 15-20 people in Shanghai who lost their luggage and every single one had flown American Airlines from locations all over the US. My girlfriend and my travel insurance company called AA numerous times. They were told it was not AA's problem it was up to the destination Airline which was China Eastern so too bad. China Eastern never received the luggage so back to AA where a supervisor told my girlfriend if she wanted to find my luggage she needed to go to the yellow pages and look up the word interpreter. When she found that word she should start calling them until she finds one that speaks Chinese and hire them for a lot of money. I think that is a little more than racist and since I talked to the China eastern people in JFK, Shanghai, and Ho Chi Minh in English I thought it was very uncalled for. So after 5 days in Vietnam I flew back to Shanghai and found my bags in the airport there getting ready to be shipped to Vietnam. Thank goodness I was able to intercept them. Some AA employees were helpful but most were completely rude, mean, nasty, racist people. I had bought all new business clothes for the trip as we were visiting multinational corporations and wasted all that money. I had to buy clothes in Vietnam that were not very nice, did not fit, were poorly made, and made me look like a stooge. It was extremely embarrassing. After 5 days with no luggage and all the phone calls to AA to no avail for many days my girlfriend decided to not bring any checked bags with her for the vacation part of our trip. We had just bought all new diving gear that she had to leave at home another unnecessary purchase at this point and she also had to just plan on buying clothes which while not very expensive in Indonesia we did not want to spend our limited time there shopping for daily clothes but knew she would never see her checked bags. So overall by not even attempting to help for several days I would like to thank American Airlines for making me look the fool and doing everything in their power to make sure they tried to ruin the vacation part of our trip. When we returned to the states we were told by numerous AA employees that they would never fly AA. Every flight into Chicago, most into JFK and Miami, lose bags on every flight. Your own employees even said it was the worst airline for baggage. I went onto Tip advisor and ranked all the Airlines with 10 or more reviews. AA was number 124 out of 146 Airlines in the bottom 15% in customer satisfaction. What should be even more alarming is that US Airways was ranked 130th in the bottom 10%. I went to the AA customer service website both yesterday and today and filled out complaints. As to no surprise I have not received a message back or a call in response to my complaints. Customer service ranks last in your priorities. I have news for you on time ranking is meaningless if luggage does not arrive too. This experience will be the topic of many of my future and current papers throughout my EMBA schooling. I can assure you that my entire class is appalled at how both my girlfriend and I were treated but even more so with how American Airlines reacted and what was said by your employees both when we wanted help and when we talked to them about your company. The general census is that you just don't care about your customers and your employee morale is extremely low for those who are genuinely trying to make a difference as they run into the same problems as your customers. Again I say what a horrible way to run a service business and it is quite apparent that you will be bankrupt in just a short period with your current company culture.

Posted by LOLL


My family missed a once in a life time event thanks to American Airlines. We were to fly from MSP to Chicago and on to Memphis, leave at 8:00 am and arrive at our final destination at 2:55. Our plan was to drive to Batesville Mississippi as our son was to receive an honorable award along with his Masters degree in teaching. Approximately 1/2 hour after arriving in Chicago we were informed that our flight to Memphis was cancelled due to weather and we would be diverted to Dallas then to Memphis, leading to a delay of 5 hours. No other flights or carriers available, we were the only 3 on the plane going there, convenient. As it played out we did not get to Memphis until after 11:00pm, missing this ever so important event for our son. I can never forget or forgive AA. And they are an awful company for not having anyone to talk to about these matters. I will from here on avoid this carrier and will discourage any and everyone I know from using them. Shame on You AA SHAME! I invite a response from AA if you care at all!!!

Posted by Michelle J.


I am writing this complaint/comment in regards to what AA considers "Delayed Baggage", I consider it total negligence. My mother Toria Jackson, was due to fly out of Chicago O'Hare on Thursday April 18, 2013 and arrive in Atlanta but due to severe storms in our area her flight (3840) was cancelled. Her luggage was checked and obviously sent to Atlanta on an earlier flight. I called and was on hold for 1 hour 59 minutes giving details about the luggage and its content which besides her clothes, her medication was in there, I also told them that. I was told that the luggage was sent back to Atlanta on the 19th by mistake and when it came back to ORD it would be delivered to my mothers home. 3 days and 5 calls later still no luggage and AA can't seem to locate it. I attempted to try to get my mother's medication refilled and because it was recently filled the insurance won't cover it and the two prescriptions would cost her a total of $636.98. I want my mother's luggage and I think she should be compensated for this rediculous fiasco. I would like a response ASAP. my email address is listed below.

Posted by mtulipani


In early March, my husband and I flew to Barbados from Los Angeles and wanted to tell you of the wonderful experience we both had. We were a little apprehensive for this trip, as we are both having difficut time walking due to age and hip problems. My first flight was on our honeymoon over 60years ago on a DC6 and I became a travel bug after that wonderful trip from Boston to San Francisco and have been fortunate enough to have been blessed to have travelled the world.

From the time we arrived at LAX to arrival in Barbados we were delighted to how we were treated by the company that suopplies wheelchair service taking us through security and on to the gates. Then to be called by name to board early ...put smiles on our faces. Talk about feeling like Firsz Class!

Thank you and kudos to the great flight attendants that day and even on our return for this great service! Now I know not to have any fears of feeling disabled and knowing we can
FLY Again.

Sincerely,
Marie Tulipani

Posted by Mistreatment


AA 1035 on April 11, 2013 from Miami to Los Angeles:

1. Departure has delayed at least 25 minutes.
2. To enter Boeing 757 plane, AA used the middle entrance door, located at in front of first seat of economy class, behind the business section, rather than using the normal entrance door located behind cockpit and before the start of busness class.
AA1035 may have used middle door entrance to minimize the traffic through business class seats. It is good for the business class.

But the problem is first row seat starting economy class next to the middle entrance are sticking out about half foot toward the doorway of middle entrance door. This makes the middle door entrance way is much narrower. To make it easy for the entering passengers to enter and move faster, this AA 1035 male flight attendant told two of us to stand at the oppsite side of isle until incoming passengers are cleared for about 20 minutes, instead of being able to sit at the first row (9b & 9C) facing entering door. We had 3 hand carry luggages between two of us. Airplane designed had no overhead compartments over our seat(9B&C) above middle entrance door. We were told not to sit on our seats (9B & C) and wait stading at opposite corner until boarding is completed and door way is cleared. We tried to find available overhead compartment space to put our luggage but unsucessfully. Flight attendant did not offer help until later. We did not know what to do with our luggage for a while. Then flight attendant yelled at us " Don't you understand english?, move"
He was rude, sounded racial, unfirendly, unkind and seemed like "take or leave attitude"
I know AA is in the process of merging wit US Air. Employee morale and attitude could be down. Employee may be indifference to customer service. But what about racial expression " don't you understand english?" It looks like no control there.

Now I can see why AA has been on the path of downfall for years. I have used AA for years but can not take anymore.
It is a shame to AA.
I really feel that I deserve full refund of air ticket for the mistreatment and frighten experience.
I saw only one flight attendant was helping passengers. It is understandable AA does not need attendants without food service and other. I was in sleep while a drink was served. So nothing was served, except bad feeling of mistreatment and feeling of being discriminated by appearance, penalized for given first raw seats.

It was AA's old 757, weird practice of using middle door entrance or mistake in decision.

Steve Kim, Canoga Park, CA
I wonder if AA's management is aware of this kind is happening everyday.

Posted by IGLESIAS FAMILY-3-20-13


Return flight from Miami via American Airways (AA) #1404 to Washington, (DC) was delayed 2x then the pilot decided to switch planes causing further delay & causing us to miss our US Airways (US) connecting flight #1944 from DC to Providence (PVD). AA advised us that someone will assist us to a hotel & give voucher for next available flight but, upon arriving in DC airport, all ticket counters were closed; no rep of either airlines was available to help us. We spent the night in the airport, calling AA & US for booking on the next available flight to PVD. Meanwhile, we had no dinner, lost one night's sleep (I have hypertension, my husband's knee arthritis was aggravated by walking around trying to find counter assistance to no avail); no comfortable place to while away the time & nothing to drink until the next morning on board US Flt#3990-DC to PVD. We felt tricked by AA; even by phone, AA tossed us about saying it is up to US Airways to give us a revised connecting flight and US said it should be AA. No one seemed to own the responsibility of abandoning us. We waited until the 4:30 a.m. opening of the counters, only then my husband was able to get us a ticket for a connecting flight from DC to PVD. Prior to boarding the last flight, my husband called to see his doctor for his aggravated knee arthritis. At this writing, I still feel very queasy from the lack of sleep. Our children are grown & they too travel a lot with their own families. With our recent travel experience with AA, we definitely do not recommend American Airways to them and to anyone else! AA ruined our pleasant memories of a week-long cruise of Western Caribbean the week of March 10-17. My husband and I are seasoned global travelers and so are our grown children. We have never had any bad experience with any other airline EXCEPT FOR AMERICAN AIRWAYS!

Posted by Nancy


First off I would like to say I'm very disappointed there is NOT a direct number to speak with a representive from American Airlines!
I've never experienced such poor customer service then my pervious buissiness trip.
I arrived at the airport 40 prio to departing, when I went to check my baggage I was told I was 3 min late and they could not get my baggage on this flight without me but they took my baggage and said it would be going out on the next flight to Dallas.. I was told I would have to be on standby for the next flight out.. I had the first flight out of the morning being I had to be in Dallas for work at 10am... I went up to my gate and saw that they were still loading the plane with luggage I even took a pictureI was so pissed! The plane took off 5 min earlier then what was stated. OK so the next flight out was around 10:20 but the flight was full so I didn't get on... Again at 2:20 I didn't get on again!!!!' I asked am I going to get to Dallas and the woman was so rude she told me she would call out my name and to sit down!!! After I saw I was not going to get on I went up to her and asked what was the problem she said all seat are full and I would have to wait until the following day first flight out 7:40 On standby.. I asked her if I would be on the flight and she said only if there is a empty seat but that flight as well was full.. I was told I could pay an additional cost around 400.00 if I wanted to get to Dallas that day... Are you kidding???? I was so desperate I was having a panic attack being my job was on the line now... I went downstairs and talk to a woman at the desk and told her everything that had happened.. She said my only choice was to go out of LAX 90 miles away and take a 10:50pm flight out and it would cost me 150.00 I had no choice... I got to Dallas at around 8:30 ( I had to fly to Nashville had a 1.5 hour wait till my next flight to dallas) am and had to track my luggage down which went without me since the whole reason in the first place was I couldn't board without my luggage) you tell me ??? OK it doesn't end there.. My return flight was this morning, I got to the airport 2.5 hours early and went straight to the Keosk to print my boarding pass. A man yelled out my name since I was checking on one luggage bag, put a tag around it and put a sticker on the back of my recept.. My co-worker and I headlined toward the long long line and went through security I boarded my flight on time an d had a nice flight... Ready to get home after missing half day of work with NO sleep!
Ending to a horrible experience... They sent my luggage to New York!!!! The idiot that took my baggage put the wronge sticker on the back... Here I am now at home with none of my belonging... I was told in baggage claims I would be contacted in a hour and its been 7 hours! Nothing!!!

Posted by Anonymous


American Airlines basically stole $1000 from me. I was taking a honeymoon trip to Punta Cana, Dominican Republic.

First off I purposely paid for a more expensive ticket because it left later in the day. AA decided to cancel my flight and assign me to one of the cheaper ones. Then they wouldn't give me back the difference in ticket prices. So that was $100 down the drain.

Then on the trip back they cancel my flight again and did not book on another flight. When I called in they said that the earliest flight they could get me was 4 days later. Punta Cana hotels run about $230 a night. I argued with AA and managed to get it down to 3 days later, but that is still $690.

Next my wife and I shared a checked bag, but because the 1 bag for 2 people was more than the checked bag weight limit they wanted to charge another $50. We were well under the limit for two bags, but we didn't have enough stuff for two different bags.

Then AA broke half our souvenirs when they opened the checked bag to inspect it.

Then when I called to complain about all this all they would offer me is a voucher for my next flight. I don't fly enough for a voucher to be useful and after the treatment we got I don't want to fly AA again any way.

Posted by isobel pritchard


If I had to do over I would never choose AA as my carrier for "miles". Firstly it is almost impossible to get through on advantage telephone, having to deal with a ROBOT and then being put through to the wrong extension only to have to go through the whole thing again still no success, this is not a one time only, this happens repeatedly. I sent an e-mail to AA I was given an acknowligement number that was almost TWO WEEKS AGO still no response......Is this considered service let me tell you as a customer the service department "STINKS" Does anyone read this or am I going to receive number.

Advantage Number

Isobel Pritchard

sent 10.30am

Posted by TEH


On 12/13/12 my wife and I departed DFW to MCO at 8:55 pm from gate c-27. This was after our 6:25 departure time was altered due to some kind of mechanical failure on the aircraft. As we taxied out toward the departure runway my wife discovered she ha left her Apple I phone4gs 0n the table where we were waiting to depart. We asked one of the flight attendants if there was anything they could do about calling the gate and just seeing if someone could just check to see if it was there. No way! we got on our other computer and cancelled our service on that phone. When we got home our niece told us there was a text to her from my wifes phone that she found it and returned it to the attendant at gate c-27. We have left at 3 different times in the last 2 days or name and description of the phone and e-mail address and phone number to call and as of tonight have had no response. SHAME on you AA you must have thieves amoung you, I am very disappointed. TEH

Posted by bandsmakeherdance


last night i had a problem with and customer well im am housekeeper for pritchard sports and entertainment ok i worked upstairs on the 3rd floor now i asked the women to please stop throwing your insanity things or garbage on the floor we have brown paper bags to put your trash in so this rude woman cursed me out cause i had told her to pick up her trash that she dropped on the ground she called me all type of names so they fired me i could see if i had hit this woman but i didnt but im not gonna let anybody degrade me or disrespect me if i didnt and i dont feel like this is right to be fired for nothing what can i do bout this situation they told me i wasnt terminated i was banned now its the other way around and i dont feel like its fare this company has all type of favoritism as well i been ther for yrs but when new comers come they give them lead or qA positoins and its not fare at all and i want something done bout this situation

Posted by bandsmakeherdance


this is for the american airlines arena i am a staf for pritchard sports and entertainment i been an employee for over 2yrs going on 3yrs why do us employees have to sit in the heat outside all day long we have to get to work so early just to get a spot and i dont think its fair and plus it could be poring down raining outside all of there employees be getting soka and wet sitting outside even if its thundering we still sit outside i think we should be on the clock like everybody else insted of going in at 4:30pm or different timesi fee like we should be on the clock instead of us sitting outside in the heat all day long

Posted by Lreynolds2011


First none of the email or phone numbers work for AA when you try to contact and complain. Go figure! My son who is military arrived at the Peoria Illinois airport 30 minutes before his flight only to find out it had already left. it was not scheduled to fly out until 5:10 we were there at 4:40. while were standing in line for 2o minutes it took off. ok we can accept we didn't know to be there an hour ahead because 5:10 actually means 4:45 so whatever lesson learned. But what infuriated me was the guy at the check in desk said oops missed your flight sorry can't help you nothing I can do all flights are done for today. He literally walked away leaving us standing there 3 hours from home and not knowing what to do. Actually proceeded to go to the next station to that one and actually stood there making out with his girlfriend for several minutes! How disgusting and unprofessional is that to say the least!!!!! thank goodness took the time to listen and help us out and lo and behold he had my son scheduled on the next flight out with no problems within 5 minute. SHAME ON YOU AMERICAN AIRLINES AND YOUR UNPROFESSIONAL EMPLOYEES YOU KEEP WORKING FOR YOU. YOU NEED TO GET RID OF THE BAD ONES THEY ARE DETROYING YOUR BUSINESS!

Posted by Anonymous


Your are the worst Airline in the United States. Service very bad and you loose luggage all the time. You also, lost my wife's medication that was in a bag that did not even get scanned,medication was a very serious surgery
and it was needed. Will not even reimburse for the cost.

Posted by A DISSATISFIED CUSTOMER


American Airlines SUCK!!!
Your in business professionally to provided a service not hold thousands of people hostage!
My wife came home crazed and totally out of character after being boarded and re-boarded three time today due to some giggling behind the scenes stewardess (not flight attendant)calling in a phantom maintenace problem to disrupt the flight.
You guys do not deserve a raise, you deserve to be fired and blackballed from ever working in that arena again!!!
What gives you the right to disrupt all these people who pay premium dollars to commute and get their important business done. Who the hell are you???
This is just another example of where this country is going. To hell in a hand basket.
VOTE GARY JOHNSON FOR PRESIDENT....GET ALL THESE YAHOOS OUT OF OFFICE! FLY ANOTHER AIRLINE....BOYCOTT AMERICAN AIRLINES!!!

Posted by Chaz


I applaud the 1,400 air stewards that resigned from American Airline. I would not want to work for an unreliable airline that treats their customers like an inconvenience. I would be suing the company for damaging my reputation as a human being and insecurity of my employment. I used to fly AA whenever I had to fly even when their fare is higher than other airlines. In the last two years I flew 6 times with this carrier and felt like I was in a cattle truck. The airplane was delayed 3 hours because of a landing gear malfunction and made a 4 hour trip a 22 hour trip, when inquiring of the circumstances of the delay, the answer was "we don't know" or ignoring the question because they don't have any idea what is going on. Then this year because of a voucher sent by the AA for this incident, I decided to take another chance. Well, what a huge mistake, I boarded the same plane three time and then the plane was cancelled making my 4 hours trip a 12 hour trip. I have complaint to the corporate office of AA and was sent another voucher which I will keep to tell my associate never to take AA ever again. Again, I applaud the frustrated AA employees for quitting their jobs for this airline is going down the drain.

Posted by Patriot


Goodbye American Airlines as you join the Socialist movement by DENYING that the incident Glenn Beck had on one of your flights by an idiotic, ideological political LIBERAL, NEVER HAPPENED!!!!!!!!!!! FIRE THEM!

You lie like the President in hopes of keeping your hands in his pocket for STIMULUS money to keep your crappy airline in the sky!!!!!!!

This is only because your management and employees (not all) apparently are trained to be on a political side and LIE about mistreatment of customers.

Posted by Anonymous


We will never fly on an american airlines again for the way your employees treated the Glenn Beck family,on there trip to New York City.They paid your asking fee but were treated so rudely

Posted by dave


american airlines has lost my busisness forever and anyone I can influence to not travel on your disgusting airline. How dare you treat that downs child the way you did. All of the people involved should be immediateley fired . you cold evil bastards should go straight to hell Hope you all go bankrupt you deserve it and worse

Posted by Anonymous


why is it that non of the num listed on on aa web page work

Posted by Anonymous


To whom it may concern: On 28 Jun 2012 I flew out of SAT to DAY (flt 1468), to visit my family for the 4th of Jul 2012. My Return flt was SUPPOSE to be on 8 July 2012 (Sun), flt 1003 at 6:50AM. I received at call at 1:00AM Sun advising me that my flt was cancelled, no other information was given other than to call the 1-800. I started calling 1:05AM, was on hold until 1:50AM. I called back at 1:56AM was on hold til 2:14AM. Called back at 5:55AM on hold til 6:05AM (was disconnected). Called back at 6:08AM put on hold again. Called back at 6:28AM on hold till 6:47 AM. In order to make sure I didn't miss whatever flt AM put me on, I had to wake my elderly parents to take me to the airport (a 45 min drive each way).

When arriving to the airport the AM attendant had the worse customer service I've ever seen. I've been in customer for 30 yrs with the US AF with high standing and good recommendations. She was so nasty with no concern as to what flt I was put on. She simply said was it was because of the Air Show. I've been going home (Day) every yr since I moved to SA (1996) and no flts were ever cancelled cause of the air show. I was told my flt was leaving on Monday 9 Jul at 5:40PM, which caused would have caused me to miss 2 days of work. By getting in to SA at 10:50PM on Mon night there was no way I could make it to work the next day. I asked for a complaint phone number, while talking to Silvia McNeil a reservationist (NOT at "COMPLAINT") number a flt became available earlier on Mon (my original flt from Sun). so I only missed 1 day of work which was Mon. She also advised me that the flght was not cancelled because of the air show, it was the weather related (conflicting information).

I moved from Day to SA to follow my AF husband in Apr 1996 and have been flying AA since then. This is the first time I've ever had THIS type of problem. Luggage has been lost but no flts cancelled and the unprofessionalism I received from AA at DAY International Airport. I feel that AA needs to change their procedures on how to contact passengers in a timely manner if a flt has been changed/cancelled and compensate them for their lost time from work/gas and inconveniences. I've always recommend AA to anyone. I have been very pleased with AA till this point. I am disappointed with AA after all of the yrs I've flown with AA! I would like a response to this email in 10 days of why the fight was really cancelled and how can AA can compensate me in my inconvenience that I received.

Thank you in advance for your reply to my concerns.

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