Posted by skullhouse
Worst customer service!!!Apple might have good products but thanks for bad experience and unhelpful customer service I'll never shop at Apple again
Apple Corporate Office
Apple corporate office headquarters location, phone number, address and feedback
Please find details for the Apple corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Apple corporate office headquarters information we have, please feel free to submit an update.
Corporate Office Address:
Apple Inc.
1 Infinite Loop
Cupertino, CA 95014
United States
Phone: 408-996-1010
Fax: 408-974-2113
Apple Inc.
1 Infinite Loop
Cupertino, CA 95014
United States
Phone: 408-996-1010
Fax: 408-974-2113
Apple Corporate Office Comments
01
May
16
Apr
Posted by lauraej61
Apple has the crapiest customer service I've EVER dealt with. Not only do I have ongoing problems with itunes; but customer service has been rude, and is now just ignoring me, and not even trying to resolve my problems. There's no way to reach any kind of manager, or a person in charge. I hope this company goes out of business!!
21
May
Posted by Nohope4humanity
UPDATE TO MY COMPLAINT OF A FEW WEEKS AGO:
Sadly I am here to update my saga with terrible news. The day after writing to Apple's CEO in a last ditch effort to have myself heard, I received a phone call and email from a gentleman named Matt Kenny who represents Tim Cook in the executive offices of Apple. He wanted to talk about my email and I was beyond overjoyed. I had spent so much time fighting for the service I paid for and persistently going back again and again despite the treatment I received because I'm not a quitter and I paid for the service and it had to be seen through legal. By the time I reached the point of writing to Tim my issue had already been determined more than once to be a hardware issue on top of a software issue. Two separate support people were inclined to replace my iPad with the same model but a functioning one yet failed to do so for various reasons that were not in my control. By all rights I should have had my iPad replaced as was determined by more than one support person at Apple. When I spoke for the first time to Mr. Kenny in the executive offices I never dreamed that there would be any other outcome then my iPad being replaced no question, at the least. And he insisted he was launching into a intense investigation in regards to all of the experiences I related to him and sounded very concerned that they had happened and very sensitive to what I've been through. We related very well and I was very appreciative. We agreed to speak a week later once he had had a chance to look into it some more. At that point he had not addressed the fact that I was still in possession of a broken iPad. But I was patient as I have been for so long and hoped very dearly that justice would happen in one way or another. However when we connected a week later it was like I was speaking to a new person. I had been looking forward to speaking to Matt who I felt was really truly on my side but what he told me was that his investigation showed that no one had trouble shot my iPad issues thus far which was actually not true, and he wanted me to speak to another technician to re-troubleshoot what was clearly a hardware problem in addition to a software problem resulting in the need to replace the iPad which I paid to have done when I bought AppleCare at the time at same time as my iPad year ago. I was not happy having to re-troubleshoot what I had done so many times already, however Mr. Kenny did not care to hear a word I was saying, responding to every statement I made by repeating the same plan he insisted I agreed to as a way of trying to confuse me or throw me off from my train of thought as though he thought if he repeated the same things just one more time I would shut up and comply with his plan. In my mind I had already spoken to so many different support people and told my story to so many of them who did various troubleshooting techniques with me always failing to enter those comments into the computer in my file. I couldn't believe that I was being asked to retell my story to a new technician because I was not believed when I explained what had happened and how I can handle in the past including the fact that one support person had concluded finally that a replacement was their way to go only instead of putting me on hold to arrange the mailing labels he transferred me to a brand-new support person who did not know who I was and required me to repeat my entire Saga as the last guy failed to enter a single note the computer or to call me back so we could finish up what we had already spent 25 or so minutes working on to reach the very end where we were when I was disconnected..
A supervisor named David whom I finally connected with heard my issues and understood that a determination had already been made including the decision to replace my iPad and so he chose to make it easy for me and to try to just wrap up what had already been started. From my experience on support line there are not many troubleshooting steps available to determine whether an issue is with hardware or software other than the description of the problem and my description indicated a hardware problem to more than one person. Matt, as I said, however determined that David had failed to troubleshoot, and so because he was not going to hear me or respond to me except to repeat what he told me which was that I had to speak to another technician in order to have my iPad replaced with an exact model I agreed angrily- I just wanted it to be over with. When I asked how Apple was intending to make restitution for the six months of nightmarish treatments and complete lack of resolution for problems I've had for six months I was told that a minor upgrade which was all I really wanted or needed was not going to happen at all, but they would thank me for my feedback. My response was of shock because of course finally having my iPad replaced after so long was a definite goal of mine that did not address the trauma I had endured trying to acquire the service that I had paid for when I purchased my iPad. The Matt Kenny I spoke to the week before was kind and thankful and very open to hearing everything I had to say and I felt he understood me and believe me, but this Matt Kenny was cold and robotic and I felt like I was being treated like the person in the wrong who needed to be investigated as he used terms such as he was investigating my "perceived" experience and they had to confirm that the issues I was having were hardware problems. That all I had confirmed before. I became very frustrated by being treated as a child and having manipulative tactics used on me as a way to avoid addressing the things I was saying as though I had no valid point and especially as if my experience did not deserve any kind of restitution whatsoever. I felt like my satisfaction as a customer was not a priority at all and it may not have been as customers on an individual basis may very well not be the true bread-and-butter of Apple but I know I'm important as is my businesses too and I resented the indication that the time and sweat and tears and stress and hopelessness that I had endured just to get what I paid for when I purchased AppleCare was of no consideration to them whatsoever and I realized that I shouldn't spend another minute of time with him as long as he didn't care because why then should I? I was clearly wasting my time and energy failing to communicate to someone who refused to hear or acknowledge what I had to say. Finally I asked him to have his technician call me that day and to not call me again. I just wanted this to be done. And his technician called. Yes... He called and put me once and for all over the edge.
It became clear to me that my situation had been related to this technician in a nonobjective way because this technician refused to believe the issues I've experienced repeatedly were real, and instead of determining the best way to proceed right then and there based on my description of the problems I'd had repeatedly, he insisted that I take a day out of my life to go to the Apple Store and allow them to collect the logs so that they could prove that my story was true and only then would they consider doing anything to fix my iPad, and this is well over a month after I initially called about the hardware problem and six months after I attempted to resolve the software problem to no end. I knew that other customers were not forced to prove that their stories were true including myself originally, but this technician did not want to hear what I had to say. He also used the manipulating technique of repeating the same information to me over and over again every time I tried to have a conversation with him about the situation instead of responding to what I said basically dismissing me and patronizing me and ultimately Requiring me to take a whole day of which I have very few where I feel well, just do what he should've been able to do right then and there. It was punishment as clear as day. I had just hit a real wall and I don't know what to do. By the time I hung up the phone on him because there was nothing I could say I was in tears and hyperventilating and I didn't know how I was going to do to get my iPad fixed now that I was being punished for complaining and not showing pleasure that my whole story was being challenged. I still don't know what to do because Mr. Kenny is the representative of Tim Cook and though I did indeed write another email to Tim Cook though this time I'm sure it was a waste of time I feel helpless and stuck with an iPad that doesn't work and a $99 support policy that I can't hold them to keep up their end of. If I could sue them I would do it immediately because I know that I have a valid case here but I can't do it by myself. I can say confined fly that this whole thing has resulted in emotional distress, humiliation, time and energy I don't have because of illness, and they are no following up with thier contract as is written in my Apple Care policy, definaty taking advantage of the power they have to force me into doing things I should not have to just to get the service I first requested six months ago. And realistically afraid no matter where I go or who I call at Apple for help will no be helpful once one pulls up my case because I'm sure they will read things that were intended to blacklist me and I don't feel I will ever be able to get my iPad fixed and there's nothing I can do. So as far as Apple goes I wouldn't buy another iProduct the rest of my life. And they should be truly ashamed of themselves.
12
May
Posted by Nohope4humanity
I can barely stand to tell this story again, so I will make it short. My iPad mini acquired a software problem six months after I bought it. Two trips to the store proved a complete waste of time, so I called the support line. My call was dropped approximately five times after I had waited on hold five to ten minutes and entered my info in the keypad just to speak to a person who took my number in case of disconnection only to never once get a single call back. That alone made me crazy. It continued to go badly and I ended up with a supervisor who spent what felt like three hours but was probably more like two on the line with me trying to update my iTunes on my computer and we never even accomplished that by the time we were both exhausted and chose to comeback to it later. I knew my computer was trashed and they were saying it was the only way to fix my problem. On top of that I am sick and I just couldn't go through that again. I ended up dealing with a crap iPad that was really screwed up for the next five months when the touch screen broke and I had no choice but to call in.
Again I was dropped and not called back which pissed me off just for the fact that clearly three was no way for any employee to be held responsible which is why this could happen so often. If you ask for their last name they will usually refuse despite the fact that we have no choice but to provide our full name, home address, and phone number. Aside from that it is just plain rude! It's created a culture of no accountability. Finally after I thought I'd lose it, I got a person who was nice, apologetic, and helped me figure out the best way to handle the problem. He was about to arrange shipping, etc. when he meant to put me on hold but instead transferred me to a brand new person who had no idea why I was calling and found no notes from the guy about my case who just about wrapped up my issue and he didn't call back! I had to start over again and I was furious!?!! I finally ended up with a man called David who stands out from the cloud, and he offered to give me some free accessories to ,are up for everything. I didn't want any accessories. I wanted retina display on my iPad mini which was a minor upgrade I felt I more than deserved. He said he would request it and before we were able to connect again, he had to have all kinds of oral surgery and was out for weeks! He managed to leave me a message saying they wouldn't do that and by that time I had gone to great lengths to find out what had happened to David because he missed a scheduled call with me and because I am sick, it had a detrimental effect on my health. Well I sent some emaIls hoping his boss would check them, and left messages on his phone. I was not about to start again with someone new. Well I called David yesterday and found out that somehow I'd been deleted off his history and therefore he had no way to access my case or my contact info and had I not called him I would have never heard from him again!! He never received my emails and claimed I didn't leave my number on his voicemail. Well I did on most of the numerous messages I left just trying to find our if he even worked there anymore. During all this I have been treated with hostility by support staff who became defensive in response to my frustration, and endured treatment from them that was unacceptable because they indulged in taking out thier feelings about my frustration on my for instance one person left me on hold after we'd spoken for 20 minutes and she left me there for over 10 minutes without checking I was still there. I was so tired by then I just prayed the b*tch was still coming back because I couldn't start the call process again. At times I was brought to tears, and felt totally hopeless that I would ever get my iPad fixed because I was at the mercy of Apple Care who had no sense of professionalism and I couldn't count on any of them to do right by me as one would expect from customer service you've paid for and expect profession ism from let alone respect and job pride. Six months from when I started all of this, I still don't have a properly working iPad and thinking I would get some help from customer care, I found that my experience was of no concern to her, and after half listening to all of my valid and real complaints and concerns, she said, " what I can offer you is this, a replacement iPad of the same model you have now." She was offering me a service I'd paid for and owned! She was trying to spin it like it was a favor that should make up for all I'd been through. She didn't seem to realize that fixing the iPad was not even the pint anymore. Theorist was the fact that on six months I had failed to connect with anyone at Apple who was able to successfully complete my issue and fix my iPad. Offering to have it fixed yesterday was like spitting in my face! Yes I wasn't it fixed, but I want someone to address appropriately the outrageous and unethical experience I'd had trying to get what Id paid for! I wanted retina display and that would have made me feel better. It's the only thing I wanted from Apple, and the iPad was still a mini. I was told that it was impossible for anyone of the millions (?) of Apple employees across the world in multiple countries far and wide to approve an apple store registering me the retina iPad instead of the one without it which in my very educated opinion is bull, and simply breaks down to mean there is no one willing to show me that some effort has been made on my behalf to find a person who can do that small thing that would mean nothing to Apple but so much to me to make proper amends for this nightmare I've been living. I'm disgusted, dismayed, and still so offended and traumatized I am still hot to get someone to step up and make things right. It's the principle and I would be fired up if this happened to someone else other than me. It's absolutely wrong, wrong, wrong. I did email Tim Cook because I heard he used to answer the public. I hope but I don't expect. I've also asked to speak to the head of the department of the woman who I just described my call with last night. I pretty sure no one will do a thing to make amends with a customer who apparently is disposable in their minds, but not in reality. No customer is disposable.
09
Oct
Posted by Pierre
I would like to bring to your notice an unimpressive experience of apple customer service.
On the 19th of September 2013, I, my wife and daughter arrived in New York for a four-day holiday, to celebrate my daughter's 21st birthday on the 21st, and to purchase an apple iPhone when it launched on the 20th.
On the evening of the 19th we went to the Apple store in Grand Central Station and explained to one of the "geniuses" that we were hoping to buy an iPhone 5s to take back to the UK. We asked about contracts and if there would be any problem using it in the UK, and was assured it would be fine. We were advised to come back in the afternoon to avoid queuing up if we were short of time. I bought an Ipad and we went back to our hotel.
The next day we went to the main Apple store on 5th Avenue, queued up for two hours to find that the iPhones were sold out. We explained our situation again as we wanted to be sure we were not wasting our limited time. We were told to come back the next day as there would be new deliveries. We then went to the store in Grand Central to try our luck there. As we tried to go up the stairs we were stopped rather rudely by one of the Apple operatives who said the entrance was closed. He omitted to mention that the other staircase entrance was open. He was actually turning people away when the store was not closed! They were also out of phones, and were advised to try in the morning.
On the 21st my daughter was full of hope that she would be able to get an iPhone 5s on her birthday so we went to the 5th Avenue Apple store in the morning. Again after queuing for quite a while we went in and just as we were on the verge of making the purchase, we discovered that the phone we bought would not have access to 4G in the UK.
It was not so much the disappointment of not being able to purchase the phone and use it to its full potential, it was more that we spent almost three days of our 4-day holiday queuing and hanging around the Apple stores. It was our first trip to New York, and there were many places we did not see, and experiences we missed. We were very clear each time we spoke to the "Geniuses" about where we were from and that we only had four days, but nobody told us the facts until the very end. So much for the "Apple experience"!
27
Jun
Posted by John
I cannot get the office for mac to install. It says that I am using an invalid key. I have tried several times and I am using the correct PIN. I cannot talk due to cancer of the throat so I cannot call them. I just bought an iMac and find that there is no word processing installed. I am getting so frustrated because I spent twice as much for an AHLpple as I would have for a PC
08
Jun
Posted by Anonymous
I have nothing but bad things to say about Apple I have spent two of my Saturday May 28th and June 8 back to back with my I phone. customer service the worst they did backup totally restored phone still having problem.
to top it off the rep gave a girl a new phone right in front of me after I was told last Saturday if I still had problems bring it in and I would get a new phone
wrong again they restore my phone yet again told me that if I still had problem they have a note in the system.I was told her was a different problem mine software the other girl technical device problem. who cares what the issue is ....
the reps name Jeremy and Steven from Augusta Georgia store Wrightsboro.....
29
May
Posted by Boinmo
I am disgusted with Apple. I had heard that iPhone 5 had screen problems on several sites. We bought one In Nov for my daughter for a Christmas gift as she had had had no problems with her iPhone 4. When she opened it we noticed there was a small pinprick in upper left corner of the screen. We should have returned it but as we had bought it Nov 15
and she opened it in late Dec our 30 day warranty was up anyway. So of course the blemish spread and now the entire screen is cracked.At&t does not deal with problems but refers you to Apple. Apple rep told me it was over $200 to replace the screen but I found an independent company in Springfield that will fix it in one hour for $20 more. By the time I shipped and waited for phone to be returned I would be ahead to have it fixed promptly. It is also a safety issue to have a teenage child without a cell phone as she takes after school classes. She has $250 in her checking account witch she has saved by doing odd jobs. Ironically this is the cost to get phone screen replaced. We are very unhappy with the company and although we all have iPhones we will probably go with another company when contract ends to avoid Apple products through At$t. As we had an upgrade available we bought the phone for a lesser price however the Apple company really knows how to manipulate a cracked screen ( that is probably a two dollar part ) into a major expense. We no longer buy an insurance plan as we had one in the past and AT&T used every excuse in the book to get out of fixing our Blackberry. The phone rep actually asked us if we showered with the phone! As that took us a month to get resolved we just try to be very careful with our phones. My daughter has just learned a hard lesson about companies not backing their products. Shame on you Apple. If you lose one customer who would probably buy several phones from you in their lifetime isn't it better to work with them than lose their business? A third party is at least favorable to having her $250.00 than Apple having one more dime. Don't buy an iPhone 5!!!!
Business: Reply | Consumer: Add Comment
18
May
Posted by Sandbar
I was in your store yesterday and met the nicest young lady that helped me as soon as I walked in, she did not pass me on to someone else her name was Diana Steffen, she resolved all my issues and was very patient with me she helped me set up my itune account and explained how it works and set up my face time with my 7yr old ipod so we can face time when iam in the hospital and set it up so we have different accts, She spent almost 30 min. and did not show any frustration I was really surprised on how she maintained her self and her enthusiasum on showing me how the Iphone all works and showed me a couple of tricks on the phone. I have to say you have a well trained employee on your hands and a friendly smile on her face. Thank you for offering this service as I was hesitant on getting the Iphone as I had the Droid before.
05
Mar
03
Dec
Posted by byodice
I am contacting Apple Corporate to inform them that I recently purchased my first and last Apple product due to my recent experience with thier customer service, or lack of service. I recently purchased an Iphone 4 and My fiance was provided an iPhone 4s for work. She is a reporter for a local news station and has vital contact information on her phone. She was experiencing problems with her phone and as instructed by an Apple Associate at the Apple Store in Walt Whitman Mall on Long Island she started the restore process and backed up her phone through iTunes. In the process the software was updated to the new version. The new software version required more memory that the version on her phone. Therefore the back up was unable to be downloaded to the phone because it was to large for the phones memory capacity. Ultimately, through speaking with a customer service technician and his supervising technitian I was told there is nothing they can do but, I should check the Apple/iPhone forums to find a solution. The only other solution found to access the backup was to find a product with a larger memory and download it to that product. So i am forced to buy a new product to rectify a problem that their update created. I am disgusted that Apple would leave there customers hanging when in this day and age everyone's life both professional and personal is handled through products like theirs. It is irresponsible!!
10
Nov
Posted by aelutzke
Once again I am writing in regard to Reference No: I do not want another form reply exactly like the last three form replies I received, but an actual call from an "uptodatesupport" personnel. Before you call, to tell me I am just another number, and that you even though Apple is to blame for me not getting the operating system I purchased, let me explain carefully to you my situation.
I am a 63 year old woman living in rural northeast Wisconsin. The nearest Apple store to me is over three hours by car to get to. The nearest Apple certified repair center to me is over one hour from me. In order to purchase an Apple computer, I must go on line or drive over an hour to Green Bay, Wisconsin. So for me to purchase an Apple computer, is a very conscious computer purchasing decision.
In September, 2010 I purchased a 27" iMac. I have had a lot of problems with it and had it to the Apple repair center several times (which is over an hour drive from my home), never to really have had the problem solved. I recently received an email from Apple, Inc. telling me the 1 TB Seagate hard drive needs to be replace and I needed to bring it into the Apple repair center. More trips down and back to get my iMac working properly. Yet even with these issues, I did opt to purchase an Apple laptop for travel.
I ordered the Macbook Air on line and choose to pick it up at an Apple store in Madison, Wisconsin since we were leaving on a trip and would be going through there. As I ordered the Macbook Air, Apple touted on line it was the latest and greatest Macbook Air yet. No where did they say, that it might not have the latest operating system, Mountain Lion which had been out for at least six weeks. Nowhere did they say, I could download free the Mountain Lion operating system which should have been on my newly purchased computer. Nor did I receive a discount because the computer I purchased had the "old Lion" operating system.
When I picked up my new computer at the Madison Apple store, no one mentioned that I might need to download the new Mountain Lion operating system. I was sent via email my receipt but once, no mention of the need to download within 30 days of purchase, the new Mountain Lion operating system which should have been on this computer.
When receiving software update notices on my new Macbook Air, and downloading updates, never was it mentioned that I needed to download a new Mountain Lion operating system. Even though, by purchasing a new Apple computer, I am eligible to come into an Apple store for free lessons on how my new computer works, it is completely unrealistic to expect me to drive three hours for a one hour free class and then drive three more hours to get back home.
I am not new to Apple products and computers. This is my fifth apple computer and one of the reasons I have stuck with Apple has been their customer service and satisfaction. Obviously, that is no longer part of an Apple product purchase. I feel I have been duped by Apple, Inc. It may as well be called "bait and switch", leading me to believe that I bought one product and not informing me that it was, indeed, another product. To say, somewhere out there in the Apple cyber space I was to find and request the Mountain Lion operating system for my newly purchase Macbook Air within a 30 day time period without notification from Apple is not a justifiable reason not give me the Mountain Lion operating system. It was part of the original purchase price of this computer, there was no discount for receiving the older Lion operating system nor was there any attempt on Apple's part to notify me that I had this small window of opportunity to obtain what I lead to believe I was receiving. It is unconscionable that you would expect me to pay for this again.
The technology market today is huge and extremely competitive. With not only, computers but tablets, smart phones, mp3 players and more, each manufacturer wants every customer out there to stay in the marketplace. This is my fourth appeal to "uptodatesupport", I have spent over an hour on the phone with Apple Help, all to no avail. Is this how Apple is now dealing with loyal customers. It is certainly not the way to keep customers.
I am very computer savy and have excellent technology skills. I head an Apple Products support group in my community. I am among an age group, which compares, and carefully considers what and how I purchase. I am not someone to be ignored and said to, so sorry, you missed the 30 day window. No one should have to go through this amount of time and energy to get what they purchased from a so called "leader" in the industry.
Do not send me another form letter. I deserve to be listened to and expect that you will understand that there are exceptions to every situation. Especially one which you, did not inform the consumer of her rights.
05
Nov
Posted by JLawrence56
November 5, 2012
To whom it may concern:
I am writing to you because I have been unable to get a problem resolved with a new iPhone5 that I purchased in September 2012.
Since September 20th, I have been issued three new phones. The first phone had a hardware program the very first day, and it was taken back to the carrier (Sprint) who told me to return it to Apple for a replacement. Apple graciously replaced the phone for me, but it wouldn't activate so I could use it. I returned the next day, and after spending approximately 3 hours in the store, the technician figured out that they had not deactivated the first phone (iPhone #1) and once they did, it worked fine until the IOS 6.01 update last Friday when a SIM card failure occurred.
Saturday morning I took the phone to my local Apple store, and the representative replaced the SIM card. The new SIM card did not work. Another two SIM cards were tried and failed, and I was told to go back to the Sprint store for a Sprint SIM card (although the Apple store had these SIM cards too). My carrier did not have any SIM cards, so, Saturday afternoon, I went back to the Apple store and the technician attempted to figure out why the SIM cards were not working, although my phone was apparently recognized by my carrier. There was no resolution Saturday after spending approximately 4 hours running between Sprint and Apple.
The next day, I made another appointment with the Apple store to speak with a technician. I explained the situation once more...SIM card failures, no service, no ability to make telephone calls, send text messages...all the things that one generally uses the phone for.
He provided a few more SIM cards and sent me back to Sprint to activate - Sprint told me they could not help me because the phone is "proprietary" to Apple and although they sell the product, they can't work on them.
So back to Apple I went to spend another 4 hours. I was provided with phone #3 on this trip with a new SIM card (I think). The technician admitted that it appeared that the very first phone (iPhone #1) had been "fat fingered" with the incorrect numbers (assume he meant manually entered), and that they "would make everything right before we left the store". I walked out of the store with yet another new phone, a new SIM card, activated through Sprint, and the world was right until I got home 20 minutes later and discovered another SIM card failure.
Today, my husband took the phone back into the Apple store and was basically told they could not assist him with this problem. They provided the AppleCare number and forwarded an email walking us through resetting the phone to it's original settings. AppleCare was closed by the time we were able to call, and the reset netted the same results...nothing and continued failure of the SIM card.
To say I am frustrated, is an understatement. While the technicians at Apple have been nice, I still have a phone I cannot use - a phone I gladly paid a lot of money for, because I was a believer in the integrity of Apple products, their impeccable customer service and my experience with owning Mac computers, iPods, other iPhones and iPads. However, because of this experience, I am seriously reconsidering that loyalty.
I don't know what you can do, but I am hoping something can be done.....I am also wondering why I am sitting here with a phone I cannot use, and why no one is willing to resolve it. I'm disappointed, discouraged and unable to use the phone I excitedly waited to get.
Just so there are no surprises, I'm also going to contact the Oregon Department of Justice - Consumer Affairs, the FCC, the Better Business Bureau and our local television station who assists with resolving consumer complaints, to report my concerns. I really need this situation to be resolved and not be swept under the rug, or be told that there's nothing that can be done. I've spent countless hours trying to get this resolved in a civil and understanding manner - all to no accord.
Thank you for your time, and in the event you need to reach me...well, email is actually the only way to do that at this point, because my iPhone 5 does not work.
Sincerely yours,
Jennifer Lawrence
02
Nov
13
Sep
Posted by Tom Toren
My name is Tom Toren,I got the new I phone for Christmas & 2 weeks ago I had a problem with my volume & spoke with an Apple agent they verified I was under Warranty but wouldnt send me a new phone like they did for my brother.Maybe because he owns a business & gets priority.So I was told to make an appointment which I did.The Apple agent informed me there were slight traces of moisture inside the phone & wouldnt be covered.I had purchased a new phone because I need it for personal & business.I feel if there was slight traces of moisture it would be more a product defect than me exposing it to water.I want to purchase the new Ipad & new phones in the future.I feel a reimbursement would be fair.Please let me know your decision.
