Posted by Sandy
I purchased two Audiovox 7" Headrest monitor DVDs (AUXmtghr1d)in Dec 2014 for a Christmas gift and had it professionally installed in my daughter's van by Best Buy. From the beginning the one headrest was a bit wobbly but continued to get increasingly so until last month when it literally was laying on its side. I went back to Best Buy thinking it was an installation problem and they showed me where both of the PLASTIC parts that hold the metal stems that extend into the headrest were broken off. The DVD players work fine, it is the headrest component that was defective and I do not really want to take it all apart and have to have it all reinstalled, so wondering if you can just replace the headrest portion?? Please advise. It is only one of the headrests. I have a photo of the parts I am referring to that broke off but was unable to figure out how to attach to this document. The quality of this plastic part is not what I would expect to be in a auto part that is a safety feature - what would have happened to it if it had to withstand a car accident. The kids are 2 years old so are not strong enough to cause this type damage. Please advise on what my options are.
