Avis Corporate Office

Rented a car from Avis in Ponce P.R.....I gave them my debit/ credit card .... was charged $209.00.....was never told when I signed that I was going to get charge an addional fee of $120.00..plus insurance a total of $384.33 because I had a debit card.....I went back to speak to the manger the next day, only to be told the he was off come tomorrow, when I did, I was told he was now on vacation.....It's been almost 3wks going back an forth with them still NO REFUND on the deposit.....I must say the way you do business is shameful....I took another trip and this time I rented from Budget guess what No FEES for using your debit...Rate for the week was 136.00.. I have a copy of that bill more than happy to send it to you.....They had the best customer service ever any concerns they listen and responded.. Shame on you guys your way of business STINKS BIG TIME.....I work hard for my money my vacation on what I had too spent was taken by you guys....Tell me are you willing to get my money back or steal it from a guy who works his butt off.... Shame on you guys for the run around.....If anyone is reading this do not rent from Avis not to be trusted....

bobv2twin 4/9/13 3:21PM

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I am looking for Corporate rates. We presently use Enterprise, but are looking at other companies. Can someone help me? It's been a nightmare over the phone, no one and I mean no one can help me over the phone.

Anonymous 3/6/13 11:57AM

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I have rented with Avis numerous times. I am a wizard member and usually get good rates and the customer service in the 2 agencies I have delat with is professional and courteous. The reps go out of their way to empathize and input the oh so important human connection that is the benchmark of extraordinary customer service. Unfortunately, this week and my dealings with a chat rep, a salesrep at the branch I usually deal with (someone new maybe) and 2 customer service reps at the 800# have been the worst customer service experiences I have had from any company in a long time. There is 0 empathy and 0 human connection. They were 1 step away from being outright rude. It offered the same experience as talking to my computer except my computer is faster and offers more information than your representatives. I have a reservation but do not feel like I was given the best rate available nor am I even sure the dates, times or location for pick up and return are accurate until I get the email I assume. I am very disappointed and came over to you from being an Enterprise member for many years. I only left them because while there rates are better than yours there deposits are higher and there customer service was horrible and I got tired of dealing with breathing computers. Up till this week I thought I made the right switch but am right now looking at Enterprise to see if they can give me a better deal to return and am considering using them from now on.

FYI I am a Sprint Supervisor and speak with a lot of people who travel in a normal weeks I speak with hundreds I have been touting AVIS as the company to deal with I am after this week withdrawing my aces for AVIS and will recommend Hertz for Customer Service and Enterprise for their rates!!!!

ldg121 12/20/12 12:24PM

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WORST CUSTOMER SERVICE EVER!! Will do anything to get more money than they should.

jennifercbrooks 12/10/12 5:19PM

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Dear Avis,
I was informed by my brother,James E.Sheahan that Avis is charging his credit card an additional $3,300.00 USC on top of the original $800.00 charge for the Avis vehicle we rented in Dublin,Ireland.
We are aware that the time we rented your vehicle (August 26 to September 7th 2012) was the largest influx of tourist that Ireland ever experienced. So when we arrived in Dublin, the car we agreed upon was rented and replaced with another vehicle.We observed that the Avis car inventory was almost completely depleted, so your replacement vehicle was from the bottom of the barrel.
We drove the original vehicle to Limerick City.We subsequently smelled the odor of something burning, and decided to call Avis to replace the vehicle,which was still operable, with an automatic transmission.The second vehicle was also a manual transmission and delivered by a POLISH Speaking tow truck driver. When we attempted to ask him several question he simply stated in broken English,"No speak English".He then got back into his tow truck and quickly drove away.
The next day, I drove the second vehicle back toward Dublin and noticed that the clutch was very mushy. We exited the Highway at Porteloise and shortly after the clutch gave out.
I am an active member of Local #150 of the IBOE for over 25 years. I have Operated Heavy Equipment for more then 25 years. I and my brother also learned to drive on a manual transmission vehicle.The simple fact is that the two(2)vehicles we rent were mechanically damaged in the first place.I am shocked that a reputable Company like Avis would do this to loyal Avis customers.

monarchadinc@aol.com 10/15/12 5:39PM