Avis Corporate Office

Avis corporate office headquarters location, phone number, address and feedback

Please find details for the Avis corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Avis corporate office headquarters information we have, please feel free to submit an update.


Corporate Office Address:
Avis Rent a Car System, LLC
Avis Budget Group
6 Sylvan Way
Parsippany, NJ 07054
United States
Phone: 973-496-3500

Avis Corporate Office Comments

Posted by JayBonez


Rented from Avis for Uber Drivers in May, went to pick up vehicle and had 3 to choose from, inside was filthy and seats were stained, took pictures and went back inside to show the girl who rented it out to me, she was very rude and asked if I wanted the car or not, against my better judgement I did it anyway, spent 2 hours cleaning seats, a foul oder came from A/C vent, after the week passed returned vehicle, by the time I got home I received a message from the bank that my card had been charged $2415.96 and a dispute was already in progress, I called Avis IMMEDIATELY, was told I had to wait the 10 days that it was "standard practice", um, you said what? the bank cancelled my card, Avis still tried charging me 3 different times $2415.96 in June, by July I thought I had it resolved, meanwhile my bank account was closed due to the charges from Avis without any explanation other than "suspicious activity", and still haven't received any refund from Avis despite Avis stating they tried to refund the money 8 different times to an account that is no longer active, I gave them updated card information and then was told it was impossible for them to do that so I'm out $2415.96, customer service has not been helpful in any way and everytime I call they tell me something different it's been 6 months and nothing has been done

Posted by AVIS is THE WORST


Yesterday we picked up our rental car from AVIS at Boston - Logan International airport. It was a One-Way rental and we were returning it the same day (3 hours later) to PVD - TF Green Airport in RI. We live in RI and originally were to be picked up by family but they had to work. We researched options to get home and found this to be our most reasonably priced alternative. Boy were we wrong! We got home about 3:30 pm ET from Boston, dropped our bags quickly in the house and then set out to return the car to PVD TF Green Airport about 15 min from our house. My partner followed me with our car. I went and filled up the gas take down the street from the airport. Pulled into the rental garage, spoke with the AVIS employee who confirmed that he would email me our receipt. I asked if he need to see proof of the gas being purchased and he said no, he could tell we filled it up.
As we were driving home, I saw an email come in from AVIS. I never in my wildest dreams expected to see the receipt with a charge of $8,693.74!!! Not to mention we also had a second charge for $287.40. I immediately called the Logan number thinking that's where I needed to start. The person dismissed me rather quickly and told me to call the 800 - national number. I waited on hold for close to 20 minutes before a person by the name of Joseph came on the line. After providing him all of my information and sharing what happened, he proceeded to tell me that I would have to wait up to 24 hours for this to be fixed. It took AVIS all of 3 seconds to charge my card $9000+ and I had to wait an entire day (he said possibly two) for this to be resolved. He doesn't know what my financial situation is. What about customers that have no other means of income or financial stability? AVIS maxed out my American Express with this charge. I can't imagine what would have happened if I used my bank card?!?! Not to mention that tomorrow our rent is due and luckily we have the means to afford this mistake but that is not the point. This is a ridiculous error on AVIS' part and what's worse is I can't even get in contact with the local RI office to talk with the manager there. I feel the employee that did this needs to be held accountable. This is NOT okay. This is more than an attention to detail error! You should be ashamed of yourself for allowing something like this to occur. Not to mention AVIS hasn't even tried to make it right. I will NEVER rent from AVIS again. I would rather walk home from Boston than set foot in another vehicle from AVIS. I expect someone to contact me about this.

Posted by AngryScotswoman


I will NEVER rent another vehicle from Avis. My advise to you is to spread the word and file complaints with the State Attorney General's office. Avis charged me $450.00 on a bogus cleaning fee for animal hair found in a rental vehicle and no animals were transported in the rental vehicle. Customer service will not speak with me concerning my issue because I was not listed as primary driver on the vehicle. My son did speak with customer service on Saturday Octover 21 and was told "ther's nothing I can do".
Here's my story:
I paid for a rental on Sept. 16, 2023 for my family and I to drive from Jacksonville, NC to Jacksonville, FL as my family and I were leaving on a cruise on Sept. 18, 2023. The vehicle was picked up in Jacksonville NC on Saturday morning on the 16th and the employee for Avis did not accompany my son out to the parking lot to inspect the vehicle. I asked my son if the person was coming out to inspect the vehicle with us and he stated, "No, she told me which one it was and gave me the keys". The vehicle's exterior was very dirty but the interior was relatively clean. My son was listed as the primary driver on the vehicle, I paid for the rental. My son returned the vehicle on Monday morning, Sept. 18th and the attendant in the airport garage noted the mileage, fuel level, VIN number and the license plate number, no other inspection was completed while he was present.
On Saturday, October 21,2023, my son received a letter from Avis Rental to inform him the bank card on file - my bank card- was being charged $450.00 cleaning fee for "animal hair" found in the vehicle. My son called me and gave me the 800-576-4957 number to call. I called this number and spoke with an employee named Alonso, who asked me for the rental contract number, when I provided the contract number, he then asked if the phone number on the contract was - area code began with 832- (remaining numbers) and I stated no, I provided my phone number and he stated that he was unable to discuss this with me because I was not listed as the primary driver. I found later the number he had stated was the phone number on the contract is a Texas cell phone number.
Please note this: The vehicle was rented Sept. 16th to the 18th, the letter that was sent had a date of Oct. 9th, postmarked Oct. 11th from Virginia Beach, Va. but wasn't received in Jacksonville, NC until Oct. 21st, 10 days after the letter was supposed to have been mailed.
The letter was generated 3 weeks after the rental car was returned and the letter received 5 weeks after this?
I contacted the fraud department with my bank and closed that bank card, the $450.00 charge was showing pending at that time. I checked my bank account this morning and saw the $450.00 charged had been paid. I went to my bank and filed a dispute on this charge. I also contacted the local sheriff's department and filed a report.
I have also filed a report with the Federal Trade Commission and intend to file further complaints with the State Attorney General's office and speak to my attorney to file a civil lawsuit against the Avis Rent a Car Corporation. I read through some of the other comments posted and it appears to me, this company should be put out of business.

This is a bogus charge from a bogus company.

Posted by Anonymous


Situation at Newark on 7/10/23 at5 pm is insane! Line of at least 40 waiting for cars and 2 agents working. At this rate it will be over 1.5 hours wait!

Posted by Anonymous


Long story short my son is a police officer and was pulled over in Tennessee because the suv he rented from you's the plate on the vehicle didn't match the vehicle so he was taking out of the vehicle and they stripped him of his firearm the only reason he wasn't arrested is that he is a police officer and the vehicle he has shouldn't be on the road now he is getting the run around and nobody is doing their job to correct the situation. Something needs to be done.

Posted by Anonymous


I have once again been charged a $92 fine that occurred in a state I have never been in! This is the fourth time this has happened and your customer service dept as been absolutely no help at all. I work in customer service and this is unacceptable. You keep making the errors yet I am the one who has to spend hours taking people that say they will take care if this and they don't. I am a very long time customer and I will go to another company if this is not resolved. Times are hard and I can't have you continually charge me for fines I did not incur.

Posted by cathy


rented from avis at 183 cambridge st boston , car had florida plates .when i returned it the agent "Key" said it had sand in it and he would have charge me a cleaning fee of 450.00 . So i took the car to a carwash nearby and had it professionally vacummed . When i returned he said they did a lousy job and still charged me 450.00 on top of the weekly rental ... a total rip off ... i will never rent from avis again ... this agent was extremely rude ... he should not be working in customer service

Posted by Showfermom


Avis Detroit airport on 10/8 at 6 pm was the worst rental car experience we have ever had. Only 2 agents. There were only 6 people ahead of us and it took an hour to get assistance. When we finally got the paperwork done, they told us we would have to wait for a car. There were at least 100 cars on their lot. After much upset, they found us a car. We will never rent from Avis again.

Posted by Anonymous


My experience in the Avid Baltimore MD rental facility on September 9, 2022 was the worst. The line was extremely long, the staff all left at 8 pm leaving 2 person to deal with a line of 20 + people. My rental was suppose to be ready at 5:30pm and I was not able to get until after 9:30 pm. I will never rent from them again and will share my experience with many. Company needs more staff and needs to honor rental agreements

Posted by Anonymous


The worst experience I've ever had with a car rental company. Traveled to San Diego, California from Nashville TN to return grandson. Reserved a rental from Downtown Gaslamp Quater on August 24-Aug 26, paid $25.00 for a 1.6 mile taxi ride from Airport to rental. Got to the rental office and was told along with 2 people that was ahead of me, there was no vehicles available. The representative was so nonchalant, and keep saying it was not her fault that I was stuck downtown without transportation. Further, she continued to try to explain to me something about Uber rents their vehicle. This company is trash, and I will never rent from them again. My whole 2 day trip was ruined, just a lot of extra money spend because of their mistake.

Posted by Jaquoine


Horrible, just horrible tried to scam me out of 200$

Posted by Anonymous


The Avis Car Rental corporate office will most definitely hear about the erroneous and egregious level of customer service I received regarding my rental reservation. On April 2, 2022, I had reservations to pick up a SUV at noon from the AVIS Car Rental located at 3333 Western Branch Blvd. Chesapeake, Virginia. While at the counter I provided the necessary information to secure the vehicle on the reservation to an unprofessional heavy set white female who claimed her name was Linda. As she handed me the rental agreement to sign, she quickly snatches the rental agreement from me and states, "Mr. Ross let's try this again" because she felt that I snatched the rental agreement from her. I looked the Avis employee in her face and stated, "Let's finish this transaction." My voice was not elevated and not one profanity was spoken. Linda then proceeds to cancel my reservation. She asked my to leave the building. I sat down in one of the chairs in the lobby and called the Avis customer service number to speak with a manager. Linda then instructed another employee who held the position of an auto porter to call the police. While waiting for the police to arrive I was speaking with an Avis employee on speaker phone and informed him that this heavy set white female by the name of Linda cancelled my reservation. The Avis customer service agent reinstated my reservation. While reinstating my reservation, the Chesapeake Police arrive. The officer spoke with Linda first to obtain her version of events and then asked me what was my version of events. The officer shook his head (as to say Linda has no case) and said since no threats were made and nothing criminal transpired and my demeanor was calm and composed he would speak to her to proceed with the rental reservation. Linda asked to speak to the officer in a private room. The officer reappears and states, the Avis employee informed him that she was from corporate or headquarters and she is cancelling my second reservation that another Avis employee reinstated. The heavy set white female who claimed her name was Linda grew extremely anger because her unprofessional behavior didn't bring about her desired result. Also, Linda refused to give the officer or myself her last name. The Avis Headquarters based out of New Jersey will be notified of the egregious behavior as well the Avis Corporate Customer Service department.

Posted by AvisRuinsEverything


This is the worst Car Rental Company I have ever choose. They ruined my wedding by giving me a car that "Required Maintenance" and hour after driving away and then I called and told them about it and they gave me a ID#: and told me they would call me and get me a new vehicle and they never did and they left me stranded at a hotel so I missed my flight to my wedding day. Then they emailed me and told me they need the vehicle back I asked them for a number to contact them and they keep emailing back and avoiding that question like the plague. They are the worst company with no morals or values and avoid helping a customer out but were happy to text me saying "We will report the car stolen", go ahead AVIS I told your rep where it was parked and I have not touched it since! Maybe if you would pick up a call or call someone back you would know whats going on. Typical "Avoid" tactic...

Posted by taken advantage of


I'm Mike from Portland Oregon I rented a Jeep for just under a month and they told me it was 225 a week when I turned it in they charged me almost $6,000 then I had to get another one because I was in a tight spot had it for a week took it back they charged me $3,300. Now if anybody wants to call me a liar I have receipts I got proof I got bank statements everything. I called corporate office I called downtown Portland office I called all over talked to too many people and nobody wants to do anything they said they call me back and I'm still waiting and it's been 2 months. Nobody wants to do squat.. Avis car rentals are crooks

Posted by Lisa


Your Customer Service Is Despicable...im Still Waiting For A Call Back That Was Supposed To Be 30 Minutes Now Going On 2 Hours

Posted by Anonymous


Does this company care about their customers? Does greed take over customer service?.After reading all the negative and disturbing comments I now see why I have a complaint...

Posted by Anonymous


I was an employee with Avis a few years ago. I had a problem with a racists head of operations. I filled an official complaint with EEOC. I no longer work with the company and I went to rent and my current work discount was taken away and in the system I was notified that I don't work for the company I work for. How can a person who doesn't know my current position say I don't work for someone else. I am filling a complaint for harassment against the same lady who harassed me before I left the company because clearly it's her again.

Posted by Anonymous


I reserved a car in February at Glacier Park Airport for July, I had a confirmation email, but was not allowed to rent the car because I only had a debit card. There was nothing mentioned in the prior two emails about this policy. I was stranded and the manager Eric Martin was not empathetic or helpful. I don't want this to ruin anyone else's vacation. In the future please be sure to include important information policies in confirmation emails and show compassion for people by having a second way individuals can rent a car, especially if they are traveling by themselves and are in remote locations.

Posted by Daniel Rodriguez


I bought a vehicle via AVIS CAR SALES two years ago. Great service! Great way to get a used vehicle in great condition. I decided to buy one recently and the service is terrible now. What happened? My wife and I were expecting the same level of service and now, after 6 months, we have a vehicle with an expired temporary license plate in my garage and we are paying for it. I call and they try to call back but nobody on the line. The last time I talked to somebody they said some papers got lost and I need it to signed them again. But the address (zip code) is wrong and I called them to see if they can change it and no action. No action whatsoever. This is not AVIS CUSTOMER SERVICE and definitely it is affecting us. I need help please!!!! I need somebody from corporate to ensure this is done soon so we can use the vehicle!!!! HELP!!!

Posted by Nancy


I rented a car through Avis/Budget for 2 weeks in June in Punta Gorda Airport. I returned the car before the office was opened, locked the car, and put the key in the lock box. As as soon as I realized it, it was too late. My husband and I saw that I left my briefcase with a new Dell computer and multiple other items in my briefcase. I had to catch my flight and figured I'd call as soon as I got home. Since the first person to drive the car would be the people who will clean it before it goes out again. When I called, they "claim" no one saw it. Despite the fact my husband and I both looked in the back seat at it. I called the sheriff's department to report it. SOMEONE STOLE my briefcase with a new computer. As a school teacher, money does not grow on trees. It is an absolute disgrace that they will get away with this. I am totally discouraged by this lack of ethics and integrity.

Posted by Anonymous


I reserved a vehicle several weeks in advance and was notified 1 hour before pick up time that no vehicle is available. Called customer service and am being told that although vehicles are available at other locations, none can be offered to me for my trip because it is one way. I was also advised that I can go to a competitor and Avis will only honor the same base rate nothing more. Being that this would be same day reservation I am going to have to pay SIGNIFICANTLY MORE because AVIS DROPPED THE BALLL. I am now stranded with a child and NEED TO GET HOME. SITTING ON THE PHONE WAITING TO TALK TO A MANAGER WHO IS CURRENTLY NOT AVAILABLE. I have been an Avis customer for years now and CANNOT BELIEVE this level of negligence was allowed to occur. I did not even get 24hours notice so that I would have an opportunity to find a safe way home for my child and myself. IS THIS WHAT AVIS STANDS FOR AND HOW THEY CONDUCT BUSINESS? IM TOTALLY DONE!

Posted by Irate in NC


I am IRATE, I call Avis today to ask a question about my rental for Memorial Day weekend, to find out it's cancelled!!! I DID NOT cancel my reservation and even got an email via Costco on May 24th for my final documents for pick up. Yet, customer service is saying I cancelled it April 24th, I have proof I did not. It sound like an inside job with someone canceling my reservation and I want answers!!! This was my way to take my kids and I to the beach for a pre-paid trip, now what am I to do?????

Posted by Michelle


Reading all the Avis/Uber fraud charges have to wonder what kind of Republican trash runs this scam company. 22 phone calls, endless holds, transfers and we have gotten no where. I'm sure they have their scam call center in Mexico run by the cartels.

Posted by Natisha


I don't know why this company keeps taking unauthorized payments from my checking account that they have once again over drawn I have never had a declined payment nor a call to say that any monies would be taken out my car there was absolutely no issues with the rental I just returned so I'm freaking baffled of why 3 payments totaling over $630 just randomly came out my account . I have been nothing but a loyal customer for these few months and I can't get any of your representatives to correctly and professionally help me I just spoke with customer service and this rep stated that he doesn't see any reason why the monies were taken and don't see the amounts asked that I forward my bank statement showing this activity and some would contact me within 24 hours with a resolution ! ( which I sent the requested info) so u guys understand the type of situation this puts a single parent in that stretching every dollar they already have ! Now once again it has happened for no apparent reason my checking account is over drawn I'm unable to pay anybody or even put food on my table for my kids . There has to be some immediate action taken now and I will proceed on my end and if someone that is going to assist me properly on your end does the same . That would be greatly appreciated . Here are the pics I sent to the other rep I spoke with

Sent from my iPhone

Posted by Bri


Today 1/25/21 fiance and I booked a week with a local Avis 104 E.Long St Columbus, OH for local travel as his car is being repaired. Upon arrival,front desk guy named Fuad told my fiance that he needed 2 forms of ID although he was using a major credit card. Ok cool tho thats not normal he did have to show 2nd form in Chicago last month when renting. They accepted an additional credit card as 2nd form. Well Fuad at this particular location tells mu fiance that he wont accept his credit card, a Navy Federal Credit card as 2nd form! Well Fuad what would you like me to present? A passport was his answer!! We asked so if my fiance a Black American who was born in the US does not have a passport he cant rent a vehicle with Avis?? Yes was his answer! Unbelievable!! By that time I was livid because Ive been renting since old enough to drive and I knew we were being discriminated against! :( This guy was a foreigner working in the heart of downtown Columbus.i asked was that location corporate. He paused so I restated the question and he replied no which is a lie. Asked for his superiors number he gave me a fake 800 number. I got his name ans td him that I knew this was bs and that Id be reporting him to Priceline whivh Ive already did, to Avis whivh Im doing now, to 10TV which Im contacting next and a prominent anti discriminate FB group with over 75 THOUSAND Colu.bus Ohio members. Both my fiance and I own a combined 5 businesses and to actually be refused service made me cry. We are in the Hertz presidential club. So we left and were in and out of there without even showing a credit card. Was a bit more but to be treated like humans we didnt mind. Called 3 other Avis locations all said that as long as you have major cc no other forms required. Smh. I'll be talking this one over with my attorney.

Posted by Candace


Avis Auto sales are horrible please do not buy a car from this place I'm telling you you will regret it. I purchased my car back in October of 2020 it is now December 23rd 2020 and I have been giving a temporary tag from the dealership and one from the tag office. And I still don't have my tag I am forced to ride around illegal which is unacceptable. You pay your money for a vehicle you should have your tag and your documents within 30 days Avis really needs to do a better job with processing their paperwork... I would never send my worst enemy to do business with this corporation they need to be shut down. And then they want to blame it on covid-19

Posted by MG


We purchased a car from our local Avis Car Sales in CASH back on 6/21/20 and have not yet received our title or our license plates. My temporary plates expired on 10/2/20 and they refuse to give me a new temporary plates stating that it will ness up with my original plates that are due to come via mail. I've spoken to the general manager and he had taken my information and that he will get back with me and DOESN'T. I've called the corporate office number they have given me and it's the general rental phone never and all these people do us take my information and say the department will get back with me and no one does. I'm a cancer patient, I need my vehicle to get yo my Dr and chemo appointments and all I have been told that during the COVID 19 there is order that our governor has signed that no violations are given to anyone with an expired license plates. I DON'T CARE what executive order says I NEED TITLE and LICENSE PLATES. I paid for my vehicle CASH. This is crazy and I have reached out to my local news media to investigate.

Posted by ThomTomTom


Avis has undoubtedly the WORST customer service department of anyone I have ever experienced in my life. An employee left a box in the back of the rental return that had $1,000 worth of parts in it. The box was not recovered, meaning the rental place did not clean the car, NOR did they disinfect it for the next customer. The car went back out the next morning but they didnt' SEE the box in the back of the SUV. It was a large box with two alternators in it. That was two weeks ago and still haven't had any contact with anyone that speaks English that has any idea what to do.

Posted by Eleanor


My husband and I rented a car from avis. Wet got a flat tire. Called roadside assistant and phone said 15 minutes hold to speak with someone. Well we waited an hour still no one. We were stuck on the side of the rd.in the middle of nowhere. Got frustrated and call again on husband phone while I was still waiting to talk to someone on my phone. Still no one answered phone. Avis has the worst roadside assistance. Eventually a a mobile tire truck just happen to pull behind us( not avis) put air in tire to get us to a avis rental in Newnan ga. Where we was able to get another rental. I believe God sent that truck. Because otherwise we had no other way to get assistance. Our last time rentfrom avis.

Posted by Filthy car during this Pandemic,


After being a loyal customer for over 8 years with Avis, this is the last straw, We rented a car from The Santa Maria Ca Airport, we were in a rush, The car was filthy inside, food crumbs everywhere, food on the back seat floor, the smell of smoke penetrated our clothes, Head aches with the smell, Me and the wife used wipes and spray to clean, disinfect with no luck, The car was not washed it was filthy, today at 10 Am when I returned the car i let the Gentleman at the counter know and he said" I don't know how my car detail guy could of missed the inside, The car was never washed from the outside at all, they don't give a crap, this Avis Location is independently operated by Clancy McAuliff In Santa Maria CA, I asked the guy at counter for a Phone number or a claim i can make and he said no that was it, nothing i can do, Please beware, covid is no joke and these people are not helping US at ALL.

Posted by AvisIsABunchOfCrooks


I Have Given Avis Three Weeks To Resolve My Matter, My Contract Was Not Closed Out As It Should Have Been, Spoke With A Local Employee, Taylor, Who Informed Me Of This And Assured Me That She Would Fix It But Did Not!!! Spoke With A Supervisor On The Customer Service Line, Alex, Who Also Informed Me Of The Company's Mistake And Also Assured Me That He Would Correct The Matter But Did Not!! They Initially Attempted To Charge My Card $955 Which Was Rejected By My Cc Company But Here's The Kicker....after Speaking With A Supervisor Who Admitted Wrong Doing And Assured Me That He Was Correcting The Matter While We Were On The Phone, Two Days Later My Card Has Been Charged For $1055. Yea The Proof Is In The Pudding And Im Going To My Attorney Right Now. I Will Have The Surveillance Cameras Checked At The Airport, I Will Have The Recorded Conversations Pulled As Well As My File That Has All The Wrong Doing Listed And I Know This Because The Employees Tell The Truth. I Will Never Use Avis And Will Do Everything In My Power To Make Sure The Public Knows And Does Not Use The Company Either. It Is A Shame That A Large Company Like This Is Out Here screwing The Little People. Mind You Im In Louisiana, We Have Enough Going On

Posted by Thomas


I rented a car in Lake Charles Louisiana on Aug 19 to be returned on August 27. Everyone knows a hurricane destroyed Lake Charles on August 27.(loss waiver agreement purchased) At the direction of AVIS employees, I left the car in Louisiana during the mandatory evacuation. I returned to find the car under a carport. AVIS demanded I remove the carport in order for it to be towed - which I did under protest - before the contract could be terminated. I have spoken with more than 40 AVIS employees over the past 23 days and the contract has still not been closed and no one seem interested in resolving this case. Do not have any confidence in this company and would not recommend AVIS to anyone.

Posted by Broken hearted and broke


I'm again posting everywhere I can about how Avis stole 10,000 from me! I see now this is a SCAM business. During COVID 19 when we should be pulling together helping one another this business is robbing people blind! I don't care if I have to drive 22 hours to get there and fly a giant sign the whole way I am not stopping until I get my money back or a car! I'm a single mom with kids and was trying to help my mom and emergency happened. Now who's going to help me? You stole all the money I had to feed and shelter my family! How horrible is this company?

Posted by Out in the cold


I was helping my mom move and we had an emergency along the way so I had to rent a car. I had the car for 3 days and that costed upwards of almost 600$ I returned the car and left the keys where I found them. The car was stolen and they contacted me some 2 weeks later asking about it. They found the car and of course I'm 6 states away and it was found in the state I rented it. At 9:31 at night 2 months later they wiped out my bank account and charged me 9500.00. Wtf?!?!

Posted by none


I rented a car for a friend to use while there car was being repaired. The rental car was stolen. I have followed all the written procedures, and talked to all the local people. All I have received is a form to fill out asking for information that is impossible to give because the car was stolen. They want the milage, the gas guage reading, the rental contract
, where the keys are and where it was dropped off.
All the while charging me for a daily rental and late fees.
I am asking for an advocate. I have received faceless beaurocracy. Please help. Call me please. Not another form to fill out, that does nothing to solve the issue of a stolen car.

Posted by Iamnofool


On July 4 l were in Monroe la.i had a reservation with Avis to my surprise no one were there so the next day some were there hours later.i got the car it's were dirty in n out smell bad like wet clothes or a dog. I accidentally locked key n trunk n were told to tow car to Kia for $165.00 plus $250.00 for a key so I called pop a lock they came out to unlock the trunk for $120.00 n I have to go round with corporate they are the only ones with one key beware customer they're making money off that one key now I want my hundred twenty back

Posted by Vicky


Ive called everyone....Avis has the worst customers service ever......IM TRING TO PAY MY BILL !!........ They wont take paymemt except debit....and I refuse 100% to give Avis my Debit card ever again......ill tell you why....originally I lost my Debit card so I had to go e Avis my new debit card and that caused a 2x a week withdraw from my bank acount.....when they claimed it was fixed...it was not....it messed up my bank account so bad I had to cancel my Debit card a 2nd time.......over 3months after the car was picked up I finally got a final bill.....the debit card on file is NOT the new debit card.......i will not give Avis that # for obvious reasons. I have called every office local, out of state, corporate and could not pay my bill of $259.02 with out a debit card ......i am willing to send a money order.....money gram.....western union......but I'm told I'm going to be sent to collections. I'm just trying to pay !!!!.

Posted by Anonymous


Yes I win a car from Avis and budget of Westland on Vanborn and Middlebelt I had an issue in the beginning where I rented a car and it was still dirty and filthy in the inside I did not complain or anything I just wanted my car cleaned out and got treated poorly even after that incident I still Continue to rent cars from them about three rentals in I got a nice truck that didn't even have 7000 miles on it I believe it was a 4Runner howeverI pick the car up and go to a friends house because we were about to hit the road we stop and get something to eat and he put down the cupholder it was old food spilled drinks and all types of different things I have to the videos and photos of it as well however in the pandemic that we're dealing with as far as the Coronavirus and Calvin 19 I was actually scared to use the vehicle and I had rented the vehicle for a week I always get the rentals for one week at a time however I had to park my car and I'm not driving until the next day so I can take it to get it clean when I did so I was upset at this point because it was the second time I ask him I car be clean without cussing or anything he told Me there was not a cleaner there and he did not clean out cars and I tell him this is the second time you guys have sold me a dirty vehicle and I pay $300 a week almost I should be able to have a clean vehicle especially with all the viruses and diseases and stuff going around I don't want to put my family or myself at risk however he told me he was not helping me and he told me to leave the premises all because I wanted my truck to be clean that I paid $300 for his name is Jason I'm not sure what his last name is but he is the manager of Avis and budget I'm Westland he was Very rude and disrespectful to me for no reason at all I just wanted to clean vehicle or a refund because I didn't want to get sick I've run at 12 vehicles from that location this year a long I just wanted to be treated fairly and I got treated like crap.

Posted by Anonymous


This is a terrible company. Horrible customer service.

Posted by kevin


this co sux period

Posted by Sarah


This company is horrible and should be shut down. I'm not sure how this company is still even up and running. They are crooked, they don't care about their customers and they charge your card numerous times and have an excuse for every charge. It's ridiculous. Not only that but when you try to call and complain or to get something resolved they never are able to help or they ignore your calls.

THIS IS A SCAM BUSINESS

Posted by Anonymous


The reason for this letter is because I was not satisfied when I rented through Avis. My very first time. I live in Saginaw, Michigan and rented from Avis in Flint Michigan on 12/2/17-12/3/2017. I went to Cleveland Ohio to watch a game. I had the car until Monday, but was returning it on 12/3/17. While driving on the way back, me and boyfriend got into an argument, where I was force to get over on highway, and he assaulted me. Took the rental keys to the car, and took my phone and fled the scene into a wooded area. Before he took my phone, I was able to contact 911 and picked up the signal. I literally was on highway begging for someone to help me, my hands were bleeding. This happen between 3pm and 4pm. Police came took my statement, they contacted Avis for me and the highway that I was on, was a Restricted Highway, where Avis could not come and get the car. So I had to pay $141 out of my pocket. The representative informed the police that I would be reimbursed for that towing. So I had to have the car towed to the next exit and then wait for avis to come and tow the car back to Cleveland, which I rode with the tow driver, which cost me nothing. As I approach the counter in Cleveland, they were aware of me coming, very friendly. I asked about the reimbursement and was told that I had to deal with the Flint Location and talk to the manager. They were very friendly. However, I did not get back to flint Michigan until 3 am. I called the manager at Avis in Flint, Michigan on 12/4/17. She tell me that the keys were returned and at least I don't have to pay $250, not a care in the world about me being assaulted, She goes and tell me that I didn't have coverage on the car. The car was not damaged and Avis paid for it to be towed to the airport. She said they don't do reimbursements. All she cared about was the key was there. My ex boyfriend must have dropped it off. Because the manager indicated that the keys were there and she have to send them to Ohio. All I am asking to be reimbursed for my $141. The Avis tow truck could not go on the restricted highway, so I had to pay 141 out of my pocket, thinking I was going to be reimbursed. This has been a terrible experience for me. Assaulted, had to go to the hospital. Please reimbursed me.

Posted by Debbie B


I recently had the misfortune of using Avis to rent a car in Las Vegas. I paid on line and called the toll free number to make sure that there were no hidden costs. I was told that there were none and the price shown, was the actual cost. When we went to pick up the car, not only were we greeted by an extremely rude customer service representative, but found out that we were being charged $288.34 more dollars than originally charge. When we questioned the representative, she said it was for insurance and that we only paid for basic service. What is basic, we rented a car with unlimited miles and we have our own insurance. We were 1820 miles from home, on our way to the Grand Canyon and was told that unless we paid the additional charge, we could not rent the car. We felt that Avis was using extortion to get what they wanted and we had no choice except to comply. Upon arrival at home, I have now contacted the state attorney general's office of the Las Vegas area, the BBB, and the DMV. I certainly do not want anyone else to go through this nightmare. Avis offered me half of the 288.34 back. I don't want half, I want it all and I want others to be aware of their unethical business practices.

Posted by Ana M


I rented a car on 8/11/17- I flew from Miami, FL to NY la Guardia on a Friday. I rented a car only and only to drive up to NH to pick up my 13 years old child from camp the following morning- I took the car and drove to my sister's home- The following morning, I left her house at 4:40am, and 1 hour and 5 minutes late, I had a flat tire, somewhere in CT. I first called Avis Road assistance at 5:45 am, and they could not tell me if I paid for this service- I then called Avis, and I was told I did not pay for this service. I then call Geico and after 20 minutes talking to Geico, they had to call Avis to get permission to touch the car. When Geico called Avis, Avis told them I did pay for the service so Avis had to come out and help me- This took almost 45 minutes. So I wasted from 5:45 am to 6:30 am, just to find out that Avis had to help me. Then, the night mare began- Several truck companies were called and FINALLY after I was crying in the middle of nowhere, a company showed up at 10:10 am. I was able to drive the car back to an AVIS office at 10:30 am. SINCE 5:45 am to 10:30 am, just waiting and waiting to replace a flat tire. I ONLY GOT this car so I could drive up to NH the morning of 8/12/17, and returning back to la Guardia by 4 pm the same day to get on a plane at 6 pm and return back to Miami. Since it took hours to get help, I never made it to NH; INSTEAD, my 13 years old child had to take a bus from NH to NY. Thank GOD she was ok -- After the tire was re-placed with a small one, I had to turn back to NY driving no more than 50 miles an hour, and only to return the car as soon as I got back to NY- I gave the car at 12:15 pm, and I was not able to use it for the ONLY purpose that I rented the car- I was responsible enough to fill up the car with gas and paid all the tolls- I don't think is fair that I was not FULLY re-inversed after experiencing a HORRIBLE SERVICE from THE COMPANY AVIS USES TO PROVIDE ROAD ASSISTANCE and for the employee at AVIS that told me I did not pay for the road assistance service to begin with and because of that, I wasted an additional 45 minutes waiting for someone to call me- 4 truck companies were scheduled to come and help me and THEY DID NOT SHOW UP or cancel after I was getting text saying "the road assistance truck should have already assisted me- I called Avis and the customer service rep said she could only give me 1/2 of the rental. She insisted that 1/2 of the rental was $30 - I kept telling her that I paid $89 for the rental and $30 was not 1/2- after having a very unpleasant talk to her, she gave me an ultimatum: I will give you $45 and that's it- How in the world, I get a refund for $45, when I paid $143, I also put $10 gas and I paid $14 on tolls, for a trip that I was not able to complete because of the HORRIBLE service provided by AVIS and by the company that provides ROAD assistance to AVIS customer- I want to FAX a letter to the CEO of you company, Mr. Larry D Shon, to let him know about my terrible experience. I work for a Wall Street company for more than 20 years, and my job is to assist clients and provide the best service possible. Avis, you should really improve your training and maybe look for another company to assist your clients- After this experience, I feel I should try to offer a service similar to UBER for road assistance purposes- I should be able to download an app and see how many reps are available in the area, and request help directly as we do with Uber or Lyft. By the way Feel free to email me and I will send a letter directly to your CEO and see what it takes to get my full refund of $143 + 1/2 of the tolls and 1/2 of the gas I put in the car.

Posted by Anonymous


Terrible experience. Horrible people. Rented a car at 15055 E Mississippi. Returned the car. Asked the attendant if she was going to inspect the car. She said no, she trusted us. We left - there was no damage. 25 days later a charge for $184 hit our bank account. I called thinking this must be a mistake. No mistake-No phone call, no email, no receipt, claim that there was a cracked windshield. I made numerous calls asking how they could do this. I was told they would refund half - take or leave it.
I will never use this company ever again.. We are honest people, that was robbery - Still no receipt for the repair or any documents what so ever. Just took our money. Furious.

Posted by Bill W


I rented a car from Avis a couple of weeks back did have problems and roadside assistance needs a review. However I had to deal with customer service and I talked with Alex Flames who was right on point. Treated me as if it was his problem and handled like he would want handled. I plan to share more detail with corporate but for this paragraph I would look to rent a gain from Avis. Problems happen and for me Alex handled them with true professionalism.

Posted by Anonymous


I will NEVER rent from AVIS rental car again. My CC was "accidentally charged $2,210. It was to be charged $69.00. How does that happen? This is the 3rd day I am waiting for the pending transaction to be released. They have not offered ANY incentive for the inconvenience and was QUICK to charge the additional 69.00 anyway! They are not concerned with resolving this issue quickly. If you are so quick to make a mistake like this, be quick to correct it. I will make sure everyone I know will never rent from them as well.

Posted by Pissed Customer


April 4, 2017





To whom it may concern:



My name is Rosemarie Monroe and I am a very dissatisfied customer. I previously booked a reservation through Priceline.com to pick up a car for Saturday April 1, 2017 at 2:00 pm. I arrived at 1:48 pm and this very rude young woman named Ima called me to the counter after walking out in front of patiently waiting customers with her cell phone plugged to her ear. She did immediately take the phone away from her ear and address the us, she took her time and then called me to the front.



When I got the counter she asked me if I had a reservation and I advised her that I did for 2:00 p.m. and she asked how I planned to pay, and I informed her that I was paying with a debit card. She advised me As of yesterday we no longer take that as a form of payment. I advised her that I reserved the car days in advance and I chose the debit card option on Priceline and there was no mention that I would have any issues. She repeated what she said which was as of yesterday we no longer take debit card payments.



I walked away from the counter upset that I was basically told that it didn't matter when you scheduled this reservation and paid for it, we no longer take your payment method and you are dismissed. I went back to my truck and sat and thought about it, I called Priceline and couldn't get anyone on the line to get my reservation transferred to a site that took the debit cards, so I called Avis customer service and spoke with a young man that informed me that he couldn't alter the reservation that I submitted via Priceline I would have to call them. I informed him that I attempted to reach someone and there is no answer. I advised him to just go ahead and make me a reservation where I can pay with the debit card and I will get Priceline to resolve the current issue after my trip. He said that they had cars available at the Prudential Drive Avis, and I drove there while he was scheduling the reservation and when I pulled up he informed me that I would be charged 277.00 for a 3 day rental. I advised him that I wanted the price that I was quoted through Priceline and I wasn't going to be inconvenienced twice in one day.



He informed me that he couldn;t approve the $77.00 3 day rental, I asked for the Supervisor. Now mind you I drove from the airport to downtown Jacksonville while he was on the phone making this reservation only to get there and he quotes me this astronomical price. I spoke with the Supervisor and she listened to me vent about my experience at the airport location with the very rude Ima and she informed me that they were supposed to honor the reservation if it was made prior to the 31rst of March.



I'm really upset by this time, now not only am I almost 2 hours late hitting the road, I have burned unnecessary gas, and I lost my contract for the job that I had lined up in Miami. I informed the Supervisor that I wasn't pleased and I wanted this investigated and I told her that I was on the way back to the airport to attempt to get my rental. She advised me to call the customer service line back once I got there if I had any additional issues. The same girl Ima saw me coming back in and said to me 'You need something?'



I informed her that she gave me some false information about my reservation for the day and she advised me that she didn't. she stated that I misunderstood what she said. I advised her that I didn't misunderstand one thing that she said. I informed her that she asked me 2 questions and dismissed me without even trying to offer an explanation, or ask me if I came in on the airline or anything. She told me that she wasn't going to argue with me and get in line. Now, this girl is half my age, first of all she is very rude and disrespectful and very unprofessional talking to me like I'm her child or something and in front of other customers to boot.



I'm not accustomed to spending my money with a company that hires such employees. She doesn't have good customer service skills at all, no smile, no empathy, and no humility. I stood in line and she came running over there after I asked the guy at Budget for a Supervisor and checked my car out and I want to let you know that I will never as long as she is employed there rent from Avis or budget again. I say budget because they were checking people out on both sides. She left a nasty taste in my mouth and I really would like something done with hert know if she needs some customer service 101 or some diversity awareness training or what but never again will I spend a dime with you guys if she is still around. I work for a Fortune 500 company and if we treated out customers like that we would be all over the news.



Well considering the fact that I was 3 hours late getting on the road I lost a client and a major contract so to that I say this was the worst experience that I have ever had with renting a vehicle from any rental car company and I plan to let it be known.

Posted by Anonymous


First and last time using AVIS. I rented a vehicle as a walk up. It was explained a $200.00 hold would be placed on my account in addition to the cost of the rental, which was fine. Come to find out after checking my account, not only was there a $200.00 hold, but a day after the vehicle was returned, an additional $200.00 hold was placed on my account for a total of $400.00, plus the price of the rental. When corporate was contact, I was told to contact my bank, its their fault for allowing the additional $200.00 to go through. They were still unable to give me a reason for the additional $200.00 hold. I will never rent from this company again after this experience.

Posted by Hungryaligator


On Jan 5, 2017 I rented car OH license plate at the Allentown, PA airport. I returned it on Jan 7, 2017 at 08:21 AM. It was snowing and I was late for my flight. I left my Garmin GPS on the windshield in the car. I was given a phone number at the Avis counter. It was the number of the Budget. They are at the SAME counter and appear to be able to work both Avis and Budget. Budget gave me the phone number 610 264 4146. Only trouble is, it is always busy. I send in a customer complaint Jan 13. I got a reply saying they contacted Allentown. To this date I have not heard back. Guess it is time to find me another GPS.

Posted by Anonymous


I rented a vehicle on Nov 11, 2016. Avis number,blk ford explorer 4wd. It vibrated so bad it shook the entire trip from Kalamazoo, mi to Bellaire, mi. I returned the vehicle to Traverse City, mi, a 2 hour round trip. I notified Osman Gittens about my situation, and he offered me a $25 coupon. That was nice, but with all I had to deal with I e-mailed Mr Gittens that I should receive HALF of my rental. The vehicle should never have been rented. As of today I've heard nothing from Mr. Gittens. Please review my situation. Thanks Craig Cosby

Posted by Steve Granados


Good Evening,

I have been renting a card monthly starting July 2016. Alex Morazon, Agency Operator at has given me his word a car would be ready for me every month. In the last six (6) this has happened. I am great fully a person word means something. Thank you Alex Morazon for being here for me & keeping your word with a clean car. Enterprise rental is down the street. Merry Christmas & a Happy New Year. Thank you for your professionalism.

Sincerely, Steve Granados

Posted by Don't know what this means


Avis does not care. If it did, it would post a complaint section on its main website. I have a number of complaints related to Customer Service case

-agents would not help solve a problem

-agents refused to transfer a problem inquiry to a manager when they could not solve it

-when I sought satisfaction through the Denver airport location, despite an hour of trying several different departments, NO ONE ANSWERED THE PHONE

Posted by Unsatisfied Avis Customer


I reserved a car through your company 11/17-11/21/16 im a preferred plus customer I been dealing with avis for while over 3yrs. and I think/taught you guys were awesome. So I went to pick up the car I reserved I paid in advance like I always do by using my debit bank card the money was taking out of my bank account. So when I got to the counter in gave my lisence he look at it in told me I was not approved do to they run a soft credit check. Ok so I asked what did he mean I been using avis for 3yrs in this has nevered happen to me so I asked to speak with the supervisor he said he was the supervisor ok so im still in disbeleaf. So the supervisor told me there was nothing he could do. So I asked him why did avis let me reserve a car in take the money out of my account in when I get there it's a different story why didn't you call me before being dropped off at the buffalo airport location by a friend in left to pick up a car in not get it in I live all the way in Niagara falls that's not right that was just wrong. It was my son 16th birthday I rented the car had plans for this weekend in this is how avis treated me when I had nothing but great things to say about your company. I was embarrassed then they had the nerve to ask if I had a major credit card WHY? you already have my money in telling me I will get it back on to my card around thanksgiving that's not acceptable when your (Avis) is in the wrong. If you let allowed me to reserve the car take my money you should have allow me to get the car I reserved not good business at all so disappointed.

Posted by Kolomyjec@ aol.com


On Sept 16 my family and I flew into Denver Co.to attend a family funeral. We had reserved a car with your company. Imagine our stress when AFTER we got on your shuttle to the car lot we were informed there was 2to4 hour wait because you had NO CARS. When we arrived at the lot there was a 2 block lineup of "customers". We waited 45 min. THE LINE DID NOT MOVE. We ended up calling Uber.
Mismanagement at its best. SHAME on all of you

Posted by Bob Lucian


Because I will not be going away for 2 days in October [10/9-10/10] I cancelled my reservation I was told there would be a $50.00 cancellation fee... I never heard of this practice.... & I was not informed when I made the reservation there would be a fee if I cancelled..... I would not have made this reservation so far in advance if I knew about this practice....In view of your deceptive policy I will NEVER rent another vehicle from Avis... I will also inform my friends & family not to use Avis Rental...

Robert Lucian

Posted by Janisa Turner


On this date of 09/02/2016, between the times of 11:00 a.m. & 1:30 p.m. I went into your International Birmingham Shuttleworth Airport and tried to rent a economy vehicle on my check visa debit card at America's First Federal Credit Union and your Avis Renter Car refused the rental and still charged $49.00 to my account. I never rented a vehicle today with you all. Would you please put my $49.00 back on my visa card as soon as possible. Your employee was a bald headed african american male that swiped my visa card. i didn't know that he had charged the $49.00. He told me that you all declined my rental because credit score and gave me back my car & driver's license but, still charged my card.

Prior to going to your Avis there at the Airport I went to Budget Rental Car which is outside of the Airport but near. I made reservation for it 2 weeks prior. When I got there today several caucasian women employees acted as if they could not find the confirmation number and was not going to rent me the vehicle. Then they wanted a bank statement that I get through email because I signed up for it. I had to get a taxi. Go back downtown Birmingham, Al to America's 1st and get a copy of my account and still Budget (Manager Christy-Caucasian female) would not rent me the vehicle. She told me that she would rent it with a utility bill. I asked was a cable bill sufficient? She told me yes. I found a portion of the Charter Cable Bill and she refused that. She came all from behind the desk getting smart with me. At that point I knew that either certain sick minded humans here at the Jefferson County Bessemer Courthouse had networked at Budget Rental as well as your Avis and other rental car places. This is the deal, I met and dated a african american male Airline Pilot for United in 2002. From that point certain police started following me. While dating him I found hair of a caucasian female (red hair) on his shower wall and in his cologne table. I never saw her there. I moved out of the City of Hoover, Al from my apartment latter 2002. He moved from his condo after I moved from my apartment. It says he's in Tampa, Florida. I believe he's been killed because, of Jealousy and possibly because, of that particular female and other's who are highly attracted to those sorts of males. I know what took place. Keep in mind Attorney's here in Alabama know what has taken place. as well as sheriffs. This is not all of it but, I must stop here. Janisa Rosann Turner cell phone

Posted by MadMax


So my girlfriend and I recently rented a van for vacation from AVIS in Albany, NY. Our plans were to drive from NY to Ohio to pick up my Aunt and then from Ohio to Florida. On our way to Florida after putting only about 700 miles on the van it started shaking at certain speeds, it would settle out around 64 MPH. At one point it started shaking so violently I could not drive it. We pulled over on the interstate and was calling Avis to try and find out where we could get another vehicle, after getting the run around from different locations a vehicle was located in Knoxville. While sitting on the side of the road I just happened to look at the right rear tire and to my absolute amazement I saw the steel belt showing at two different spots on the tire. I then noticed there were 4 different tires on the van. We get the van to Knoxville and we deal with a very friendly gentleman there that set us up in a 2016 Ford Explorer. The rest of the road trip went off without a hitch. Now I get back to Albany, NY and ask to talk to a supervisor. I asked her what was inspected before they allow vehicle to leave. She said everything. So I said everything including tires, and she said yes. It was at this point I show her pictures on my phone of the tire. I told her that AVIS put the lives of 4 people in danger by letting that vehicle pass their inspection in Albany, NY. She took $200 off the bill, and since it was at an Airport I decided not to make a scene. So what this supervisor is basically saying is that the danger Avis put us in is only worth $200. I am not finished with Avis., No, nothing happened, but it could have. And I know what happens when you are driving 65 MPH and a tire blows. Avis you are disgusting and I will NEVER rent from you again. My next step is to call your corporate office until I have the opportunity to speak with the CEO/President of your company. I have pictures but this site won't allow me to post. I am seriously thinking about calling the local news and doing a story, then call a national news outlet.

Posted by FAKE FREE TEST DRIVE


Avis/Budget has had my complaint since March 28th, 2016 and have chosen to either not read it or send me a "template" responses which do not address the fact that their car sales division promised a FREE TEST DRIVE. We rented the vehicle on a Sunday afternoon after being in contact with the sales representative of Innovative Funding Services, Bryan Arthur, who instructed us to "just pick up the car and keep it, paperwork can be taken care of later". My fiance did not in fact follow through with the purchase because the vehicle was extremely damaged and they were unwilling to come down on the asking price, (as if the 2015 Challenger were in perfect condition). The vehicle's driver door handle did not even open the vehicle, there were multiple scratches all over it and even the windshield had a crack. Mr. Arthur instructed us to return the vehicle and confirmed it could be returned to another location than where it was picked up (picked up 3/20/16 @ Grapevine, TX location code: QV2. DROPPED OFF DFW 3/22/16)
To this day Avis has not admitted to being at fault & the salesrep has been unresponsive. Today I was on hold for 20 minutes waiting for a supervisor to speak with me because the customer service rep was not equipped to handle this matter.
This matter has caused my credit card to appear over its limit for over a month and I refuse to pay for this when it is not my fault and this should be handled better by this company or its third party- Whoever is responsible. Avis the company who charged my credit card, so they have to reimburse me for $172.81.. I am in the process of purchasing a home and my credit is very sensitive right now. Something I expressed on March 28th with no resolution.

Posted by Confused customer


My name is Felicia Brewer. I was banned from renting cars through your corporation. I had let my uncle use the vehicle and he got it impounded. I took your Tulsa agency two weeks before they picked up the vehicle racking a total of 1400 dollars in charges. It was paid by my bank. I had a conflict in the manner in which everything took place. I was told I would be notified when the vehicle was going to be picked up and what I would be responsible for. I was never contacted, the bill was just sent to my bank. I don't understand why it took your corporation so long to get the vehicle in the first. You received you money so why was I banned?

Posted by Anonymous


I rented a car from them on 09/052015 in Pisa Italy had the car till Oct. 10, 2015 I paid them about $2,600.00. On Dec. 23,205 I received 2 charges on my credit card for $46.91 and one on 01/10/2016 for $46.70. I called Avis and was informed that these charges was for them to look up my name in there computer and give it to the authorities for tickets that I supposedly were issued to me. So they charged my credit card for them to waste 5 minutes and do this. I refuse to pay this and now I am calling the credit card company to dispute them also I am writing a letter to their president and corporate headquarters. Its a shame that need to do all this.

Posted by Anonymous


I flew on Hawaiian Airlines to Maui Hawaii on October 28, 2015. I spent three weeks on Maui. During my stay, I rented a car from Avis. It was not a pleasant experience dealing with the front desk personnel. She asked me if I needed insurance. I told her that I already have my own personal insurance. She told me that if anything happens that I would be responsible for the full value of the car. I said no thank you but she kept repeating the same comment. I am a senior citizen and I felt that she took advantage of me and pressured me into buying additional insurance. Does Avis use this "strong arm tactic" with all of their customers? Is this how they earn bonus money? My total bill was almost $1,300 because of the added insurance. I feel that Avis should reimburse me for the additional insurance in the amount of $350.00. In addition, this same clerk did not ask me if I am familiar with "key less" vehicles. I got into the car and I did not know what to do. I went back to the same front desk clerk and she did not have the time of day to help me. She waved down a young gentleman from the car lot to help me out. He was very pleasant,helpful and patient with me. He showed and explained all of the "bells and whistles" on the vehicle to me before I drove off. This kind young man saved Avis from losing a customer. I feel that Avis should give additional training to their front desk personnel in dealing with the public especially with senior citizens. I hope to hear from you soon. Sincerely, Elsie Younce.

Posted by Anonymous


vis or Budget there are to many companys that want to

Posted by Anonymous


I rented a car at the Baltimore Airport to get to McGuire AFB. I was trying to catch a flight to McChord AFB (WA State). The attendant told me I could turn the car in at a location6 miles from McGuire AFB and printed an address on my lease. The actual turn in location was 37 miles from McGuire AFB and I had to pay $107 for a taxi to get back in time for my flight. No one at Avis seems to care and the Agent at the Baltimore Airport said "sorry about that". I think Avis owes me a tank of gas, $107, and extra for the stress of trying to make a flight that would have been easy if I had been told the truth on the turn in location!!!

Posted by Anonymous


If you ever go to Avis rental car in Atlanta Airport do not let them give you a junk car. Had a bad car on my vacation in Atlanta. Called back everyone I talked to down played it. Avis has a thumb down for me

Posted by juno


upon arriving at west palm beach airport, I was told the only economy was a 2 door vw,when I asked for a 4 dr. car, I was told that was an upgrade, I have never heard of such a ridiculous thing, I have rented from other car agencies at W.P.B. and never heard that one, that's the last time I rent from avis, bad news.

Posted by CSR


Customer Service at AVIS at the Sarasota Airport is terrible. Staff is NOT helpful while they sit around talking to each other.They want to give you what they think you should have and not what you requested. They want to over charge and expect you to just walk away without any regards to your understanding of the contract information. No one is willing to answer any questions. I was very disappointed and will never recommend anyone to Avis in Sarasota Florida airport location. BEWARE!

Posted by Coffeeman


I rented a car at Medford Oregon Airport. I returned the vehicle which needed 8.24 gallons of gas. Per the contract, I was to pay $3.38 for the missing gas which should have been 8.24 gallons x $3.38 = 27.85. Avis charged for the amount the gas tank hold, 16.4 gallons. So I ended up paying for the existing gas in the tank that I already payed for. They charged $55.43 instead of the missing gas which = 27.85. After numerous emails to Avis customer service who's attitude is "What can we not do for you today" I have escalated to their corporate office which the previous emails claim will do no good. This sounds illegal to pay for gas that I already paid for. Avoid AVIS at all cost.

Posted by BigCorp


Avis at the Orlando International airport. This has to be the worst place to work. I was there to pick up a rental, and it was about 103. They had this guy who worked there working outside while everyone else just sat in an air condition room. They actually had me wait for the guy who was working outside to come back in to take care of me. In the meantime, they just sat there and just talk about the movie they just finish watching over the weekend. I told them I will report them to the local news, which I have. I mean, at least rotate the man power and take care of your employee. Avis a huge company and this iis how they take care of there employee...that sucks.

Posted by Anonymous


I have reserved a Mini Van for a trip with my grandchildren to Myrtle Beach July 30 thru Aug 9. I will need a roof rack on the vehicle since I have 5 grandchildren riding with me and my husband. I called the office in Wexford, PA to request the roof rack but Eric told me he cannot guarantee that the vehicle will have a roof rack. You can see that with 7 passengers in the car we won't have much room for the luggage. I would appreciate any help you can give me with this request.

Desperate

Posted by Anonymous


Reserved a car for 4pm pick up on 3/24/15. Avis rep phoned me at 3pm to confirm reservation. I confirmed that I will pick up at 4pm. Arrived at the AVIS location at 3:55 pm. The AVIS employee was nowhere to be found. Her purse and wallet were sitting out in the open and her cell phone was on the counter. I waited for 10 minutes then started searching for her. The AVIS car rental is connected to SEARS which is also connected to the Mall in Mobile, AL. The employees at SEARS knew the AVIS employee and helped with my search. at 4:30 pm, I was ready to call the police because she was not in the office. The AVIS employee walked through the door at 4:35 with bags in her hand. She was shopping at the mall and left the AVIS car rental business open and unattended. She didn't apologize. She acted like this was a normal part of her day. I don't think she is the example AVIS wants for their business. AWFUL customer service!

Posted by Peach


Sitting reading all these posts while on phone with representative. Started thinking this will not turn out well. Had a confirmed rental agreement in hand when I went to pick up car for 3 days only to be told by the agent that they can't honor my agreement. I was shocked as I rent several times a year and have never experienced this before. She was going to charge me almost double and then tried to act as if she was helping me out by finding a better rate than what she originally quoted. The so called better rate was over $60 more and I had to take it back 2 hours earlier than planned. The good news is that the agent I was speaking with took care of everything for me as she could find no reason why the rental agent at 1225 S FEDERAL HWY MARKET PLACE PLAZA POMPANO BEACH, FL 33062 did not honor my rental confirmation. Thank you agent Adrianne for making me very happy and resolving this issue for me.

Posted by PHILLYGIRL


Service At Market Street And 20th And Arch In Philadelphia Pa Is Horrible.. Never Go There For A Car.. Ever.. They Suck. Dont Waste Your Money Or Time...

Posted by Tired of Being Ripped Off


I rented a vehicle from Avis Budget Italia from 8/4-8/26/2014 with and prepaid the charge on 6/4/2014. At first they did not want to recognize the fact that it was prepaid, but finally relented. We drove the vehicle without incident for 3 weeks, dropped it off at the Rome Airport with no hastle and flew back to New York.

Beginning in November I notice 8 charges from Avis Budget Italia for 42.70 euros each (about $53.00 each- that's $424) on my credit card. I only received 4 written Invoices from Avis advising that they have charged me a service charge for having to report contact information i.e. my name and address to several Italian Police municipalities for traffic violations that I had no idea I allegedly committed. I have already paid 2 fines directly to the municipalities for entering a "restricted street" in Monte Argentario for 86 and 110 Euros or $225, but continue to get charges from Avis Budget Italia. This is rediculous.

Firstly, I do not like the idea that Avis gave up my name and adress for these alleged violations, secondly 42.70 euros is quite a significant sum, and thirdly it seems to be a racquette. Avis and my credit card bank cannot stop thes charge. Why? This could go on forever. I am not using Avis ever again.

Posted by Was Loyal


After repeated correspondence of a poorly documented damage claim by the Avis licensee in Anchorage, I finally acquiesced and agreed to pay the claim. Pls always thoroughly ck for damage, including a close inspection of the front windshield for any indication of pits or pitting. Pls note my observations below related to a Damage Claim and be sure:
1. "Date In time" is accurately and truthfully entered on your "Vehicle Check In Report - not indicated on any of the copies Avis provided
2. "Time Inspected" is clearly shown in any copies provided to the claim recipient since the Avis "first" copy did not clearly show the "Time Inspected" as it was poorly copied;
3. An appropriate "Dispute Resolution" procedure is followed as
"an undocumented, unsigned disapproval of a dispute conveyed in a "form letter" that does not provide clear reasoning for the denial of a dispute - and in this case "no" statements justifying disapproval - is not a clear, specific and justifiable "dispute resolution procedure" for denial of a dispute."
4. A "clear" photo of the alleged damage is received since the one Avis provided most recently and in the first Avis correspondence was "blurred and distorted showing nothing distinguishable" as damage;
5. A photo shows a "direct relationship to the alleged windshield crack and the vehicle I rented such as a photo showing the front license plate and the crack in the same picture" with a person pointing to the alleged crack - This is not rocket science to assure your claim recipient has a clear picture of your alleged damage claim;
6. You receive accurate and truthful information as described above to avoid misunderstandings requiring repeated accusations at great inconvenience and cost to you that are unnecessary; and hopefully maintain your loyalty as an Avis customer.

There is no evidence by Avis to support my alleged windshield damage occurred during the time the vehicle was in my possession or during the time of my rental. The alleged loss could have very well ocurred prior to my rental - unidentifiable by an Avis employee upon inspection prior to my rental or by me from my inspection prior to taking possession. "A small pit or crack in a window would not likely be visible upon an inspection until it moved over time into an identifiable crack."

Service, friendliness and loyalty were honored and cherished unlike what was/is experienced today from this Avis licensee company. My loyalty to Avis has existed for over 50 years, including being an Avis First and long-time Preferred Customer. As a consequence of the improper procedures and actions as the Avis licensee or the inaction of Avis Corporate to preserve my loyalty, the loss of Avis revenue by renting from competing agencies in the future from my friends and me will far surpass the $328.25 paid for the alleged crack.

Posted by amkendra


i have just spent the last 30 minutes trying to find a place or person to speak to about my dissattisfaction with avis. but this is all i could find. you corporate offices send you to the main number. just awful customer service. i actually made a ressie on line and realized they hadnt asked me for my 'valuable' avis first number. when i called to add it, the attendant told me that if he added it the rate would go up due to availability. i have made the reservation 5 minutes before. i rented a car earlier in the week from avis where the quoted payment was $200 less than they charged me. at first, the agent told me it was the personal property policy. after i looked into it i realized the agent on the phone helping me with the reservation hadn't added the rediculous fees. if your agents knew their jobs customers could get correct into. if you had a way for customers to find someone who cares about customers, maybe you wouldn't be second best. i am now renting a hertz vehicle. this is rediculous.

Posted by Ann from MI


I am writing to give a glowing review of one of your rental agents in your Las Vegas airport location. Traveling for Christmas is always both hectic and sketchy, but when I was in line waiting to pick up my car, I was intrigued by how one agent processed five customers to the other agents' one. Fortunately for me, I had the good fortune of getting this agent! His name is Daniel Herlihy (67507), and I think he is exactly the type of employee who should both both be the prototype for future hireees, as well as one to be climbing your corporate ladder!
Thank you, again, Danny!

Posted by Anonymous


They charge fees if you use a toll road (even thought it's hard to even understand that you are driving on a toll road sometimes) but they never disclose them in person when you pick up the car. BAD BUSINESS.

Posted by kaywana


Avis in the Phila.Int. Airport has the worst customer service skill ever, very disrespectful from the employees to the manager. I recommend no one ever go there, in life.

Posted by paula


I rented an avis/budget car at the jax airport location on Oct 29,2014. I had a budget online reservation for 5 days with budget for $182.00. At the airport they changed my reservation to avis without my knowledge and when I noticed they assured me that it was the same company and they would honor the rate but that I needed to call customer service the next day. What a disaster. Every representative I spoke to assured me that the original rate would be honored until it wasn't honored! Trying to get the charges reversed was futile. I was charged $696.00! This put the credit card over the limit by several hundred dollars and my account was closed. Some of the money is supposedly being credited back but I have yet to see any evidence of this. The worst part is that the reps I spoke with today acted as if I was a bother and was just wasting their time. I asked to have a manager call me back and I was a supervisor threatened to remove the credited amount. Nice company huh? Should have stuck with enterprise. I work on a small cruise ship and between guests and crew we rent a lot of cars. It may not cost them much but it will make me feel a whole lot better! If anyone from the company reads this and you want to fix it my case number is 14175526. Don't worry, after this week I'm not expecting that simple courtesy from avis.

Posted by MSPLAY


First Let Me Start Off By Saying Never Rent From Avis. I Rented A Car On 7/27/14 For 1 Day. I Returned The Car The Same Day. When I Rented The Car I Noticed A Dent On The Back Bumper As Well As The Front Bumper. I Let The Attendant Know And He Wrote It On A Slip, Which He Gave Me A Copy. Upon Returning The Car The Attendant Asked How Did I Dent The Vehicle. I Told Him I Have A Pink Slip Showing That It Was Dented Prior To My Rental. He Said Ok And Wrote The Pink Slip Number On The Back Driver Passenger Window. Two Days Later I Got A Call From A Man Asking Me How Was I Going To Pay For It. I Told Him Didn't He See What The Attendant Wrote On The Window. He Said He Will Check On It. I Then Called The Rental Office Talked To The Manager And He Told Me He Will Take Care Of It. Two Months Later I Get A Call From The Claim Office And She Then Ask Me How Was I Going To Pay For The Damages. I Told Her I Wasn't And She Said Ok I Will Check Into This Matter. Yesterday I Got Another Call Asking Me When Am I Going To Pay For The Damages. Once Again I Told Her I Wasn't She Then Told Me They Will Continue To Call Me Until I Pay For It. Well Now I Will Be Seeking An Attorney Because This Is Nothing But Harassment. I Can't Beleive This Company. Please Do Not Rent From Avis.

Posted by Anonymous


I initially came to this site because I was looking for a corporate address so that I could send a written complaint to the ceo. I too have had issues with this company. Most recently, being charged miles whereas our company has a no miles fee agreement. Neither the counter nor preferred customer service would assist and the customer service rep - Derek - was smug, rude and completely useless. This was my last rental with Avis. I spend 3 to 5 thousand per year and they still don't care. I am hopeful to find a better rental car this week.

Posted by rob


I had been in a crash with one of your cars back in 2009. Im trying to make the starting payments on this through your collections people. But you are not eeturning emails to them to start the process. Im about to lose my job and everything i own because of this 1 email not being returned. Please im ready to settle and just want to move on. Im trying to give you money but your company wont return emails!

Posted by Jackie


I rented a car from avis from the Pittsburgh airport and I returned it in Altoona Pa. When I was driving the car I could feel something biting my legs and I started to scratch. I scratched the entire way home. When I got home I noticed a few bites on my legs. I could smell dig in this particular car. The next day I had flea bites all over my legs. I returned the car and showed the agent. He said I would need to call the corp office so I did and the 1 at person I spoke with agreed to give md a $25 voucher. She said she would email it to me. Never received it. She suggested I call the manager st the Pitts airport, so I did and that agent said he wasn't available but he would have him return my and and guess what he never called. My legs are a mess from all the flea bites. I would send a picture and show you if I new how. I am very disappointed in the way this was handled.

Posted by Sirsash


This complaint is about your Agent at the Holiday Inn location in College Park, Md. I brought a car back after renting it for 3 weeks. The car was not quite on full.....Danielle (the agent) told me that she could not close out my rental because the gas wasn't quite at "full". She said I had to go back to the gas station and put more gas in the car, because no one would rent the car without having a "full" tank. I took the car back and put more gas in... It cost $3.87 to put the gas needle exactly on full. I asked her again WHY and she said if an audit is done they will want to know why she had to put gas in the car if it was rented with a full tank. I am disappointed in her....she actually told me two BOLD -FACED lies and that is unacceptable. I was very inconvenienced with the extra running around for gas!

Posted by Mike


Avis sucks, idiots! I used Enterprise for the last 30 years and I saw there was a avis location 1000 yards from Enterprise in Cypress, Calif (store number CQ6).. I thought I would give them a chance... well, you never get a second chance to make a first impression. I walked in with 2 other ladies, some guy at the counter sitting in a chair on his cell phone didn't even look up, just said "someone will be with you in a moment" .. the girl working there was busy outside with a customer.. I watched the idiot on his cell texting and even took a picture of him.. HEY AVIS, WANT THE PICTURE???? Lady finished and helped the 2 ladies, 10 min passes, the guy finally looks up and says "can I help you", I said "sure im not bothering you"? got a rate for a few days rental, I started laughing and said "are you serious'? " I will stick to Enterprise" .. your Cypress location needs some attention.. will I ever go back? Hell no!! Now, lets see how concerned avis really is on this one... you have my email... be glad to send you that picture, only thing I missed was the 2 ladies sitting in the chairs waiting like I was...

Posted by Upset


I was making a reservation and the total amount was 161.00 but then i remembered I get a corporate discount through my job. So I went thorugh the website and saw they were offering us a 35% discount. Of course I was extremely happy but biy did I get a shock of my life. The price after the discount was 271.99. So because they are offering a discount they raise the price extremely high and it ends up being more than what it would be without the discount. I didnt know Avis was one of those companies that try to get over on there customers. I was really disappointed in to see that. That sshould be illegal!!!!

Posted by willneverdealwiththemagain


i had made a reservation to rent a car with avis for 7-28 thru 7-3 howeve on 7-3 wasn't going to make it back in time so they tell me I have to pay for july 4 cause all locations were closed on the way back from Virginia on the 3 the transmition went out in the car good thing my sister was behind me pouring down rain I called roadside assistance was told I could go get another car however I was so mad n my sister was with me I didn't they told me leave the car and they would be there to get it so I did still got charged till the 5th and also they charged me 720.00 for the car for a one way fee???? and gas etc this is the worst company ever! and they don't check out there cars at all all they want is money and the employee at that location acted as if he was being forced to work there so rude... then called me a week later saying I still have a car out that is past due! no communication what so ever with this company terrible service!

Posted by Waiting To Exhale


This letter is a complaint against one of your representatives (who identified himself at the Lancaster, CA location at 5:25 p.m. on Thursday, August 7, 2014. During my visit to Avis, there were no other customers present, and there were several clean vehicles in the lot, including a vehicle in the compact category. After I provided Robert my reservation number he refused to honor my reservation, citing;Your reservation was at 3:30 p.m., almost 5:30. You are two hours late, and I rented your car to someone else.' He showed me a log sheet of anticipated reservations, which had a line drawn entirely throughreservation.

As a professional, I remained calmed and explained that my doctor's appointment delayed my arrival at Avis. He interrupted repeatedly, citing that he could not rent the vehicle and that I should have called to let him know that I would be late. His tone was surprisingly vengeful, and he appeared to be irritated with me on a personal level, although we had never met before. It was unbelievable.

FYI, I am an African American school administrator who wears a braided hairstyle, shorts and T-shirts in the summer time. This is how I appeared when I walked through Avis' door this afternoon. To a prejudiced eye, my image could appear to be that of someone ignorant of bureaucratic protocol, or I could appear to be an easy target for bullying. But, I am a mild-mannered, educated gentleman, who occasionally exercises his right to speak with higher management if he feels that he is being mistreated.

So, when (who was wearing no name badge) told me that he had no vehicle for me because I was late. I chose to remain in the lobby so that I could find out Avis& Corporate policy regarding customers who are tardy for their reservations. Again, I could see several clean vehicles in the lot.

Using my cell phone, I responded to ; automated phone call routing system until I could speak with a 'live' agent. Robert glared and scowled at me the entire time. Finally, as soon as I began speaking to an Avis representative via phone, Robert snapped and began yelling insults at me, such as 'You're A Liar� I never said I rented your car to someone else! Tell her that you were 2 hours late. I remained calm and continued to speak through the phone. Robert, on the other hand, feverishly looked all around the room (to ensure no one else was present, I suppose). Next, he ran toward me, opened the door, and demanded that I leave the premises. I told him that I planned to stay in the lobby and continue to exercise my right to speak with the Avis Corp representative. Then, he began to hurl more insults, ; repeatedly and louder each time. It was as though he was attempting to get me to behave in an equally uncivilized fashion. But I could never do that. Instead, I remained calm and continued to speak to your representative , hoping that she could hear his egregious lack of professionalism. I pray that you have the call recorded.

The bottom line is your representative, Robert, treated me as though I was less than human, simply because I was late to my reservation and because I chose to call Avis Corporate to find out your policy. If you check the vehicle inventory for 5:25p.m., you will see (as I did) that there were clean vehicles in the parking lot that could have been rented to customers, like myself, who had a reservation. Under the circumstances, I could never rent from Avis, nor could I allow anyone I know to do so, unless Avis demonstrates with its actions that Robert conduct is not in alignment with your standards of excellence.

Posted by NOT SATISFIED CUSTOMER


On August 3, 2014 I returned a rental to Avis at the Fort Lauderdale Airport Location. The Agent at the Return Check-in did not ask me if I wanted to keep the rental charges on my card -- she immediately printed out a receipt and I told her I did not want the charge on my card and I was going inside to pay. She should have inquired (as other companies ASK FIRST). The Checkin Agent then told me to go inside and have the charges reversed at the counter. I went inside and Agent Sandra C. was my first contact inside at the rental counter. Sandra C refused to help as she said she did not know how to change the receipt in the system. I went back outside and addressed the same return Check-in Agent and walked back inside with me to get a Manager to fix the problem. I HAVE PAID $300 IN CASH IN ADDITION TO MY CARD BEING CHARGED THE FULL RENTAL AMOUNT OF $583.35. I WAS GIVEN AN AVIS MISCELLANEOUS CASH RECEIPT #411628. MY RA NUMBER IS . I WAS TOLD IT WOULD TAKE 36 HOURS FOR THIS MATTER TO BE CORRECTED -- IT HAS BEEN OVER 36 HOURS AND THE CHARGES ON MY CARD HAVE NOT BEEN REVERSED TO REFLECT #283.35 AS HANDWRITTEN ON MY RECEIPT BY AGENT SANDRA C. THE CASH RECEIPT REFLECTS A RENTING CITY CODE AND RECEIVED BY CODE AS: 090520. YOUR CORPORATE OFFICE NEEDS TO HELP CUSTOMERS THAT UTILIZE AVIS FOR RENTALS -- UNLESS YOU ONLY WANT 1 TIME CUSTOMERS AND NOT REPEAT CUSTOMERS. THIS IS NO WAY TO RUN A BUSINESS. IF YOU DON'T HAVE SATISFIED CUSTOMERS YOU WILL SOON BE OUT OF BUSINESS.

Posted by GiveMeABreak


I rented a 2013 Ford Expedition for the weekend

The rep. informed me the vehicle would be a total of $411 for the three(3) days. But the contract only reflected the cost as being $211. $381 and change were put on hold because I paid with a debit card, which was okay. But $200 cash was also given to the rep. as payment. No receipt or documentation was offered reflecting the $200 cash payment. I called and spoke to the rep. who assisted me with the rental, and an unsatisfactory explanation was given. Corporate should look into this location and investigate how things are done there. Genuinely, and respectfully submitted.

#FEEL LIKE I'VE BEEN ROBBED.

Posted by Tracy


I rented a car for a two week period and when I got in and started driving from Albuquerque to Santa Fe, I turned on the air and the car is now reeking with smoke. I called the AVIS at the Santa Fe airport and they have nothing and I called the AVIS in town - and they hung up on me.
I am paying a lot of money for the two week period while I am here and there has to be something that can be done.

I am so disappointed in AVIS and I don't know if I will be using them in the future.

Now I am stuck driving around in a car smelling of smoke for two weeks...Something needs to be done.

Posted by Scammed By Avis


I was scammed at the Kansas City International Avis. They upgraded my $44.00 rental to $76.00, which I never requested. I was told that since I signed the contract there was nothing that can be done. This was my first and last time using AVIS!!

Posted by Anonymous


I have tried to contact Berlyn Blair @ Avis,

. He pays the bills for alarm monitoring for Avis in Durango, CO. There are outstanding bills from 9/1/13 forward. He never returns my calls. I am frustrated and cannot deal with him any longer. I hope you can help!!!

Posted by Vonita roberson


I'm have n a. Problem with Avis car rental in Oakland ca they over charged me I need help please

Posted by Vonita roberson


I'm have n a. Problem with Avis car rental in Oakland ca they over charged me I need help

Posted by Anonymous


AVIS



I wish to place an official complaint to AVIS regarding the way my rental was executed.



I rented a car via my travel agent as I usually do.



I was pleased when AVIS was chosen.



The rental period was September 17th-24th 2013 in Palermo, Italy at 250 Francisco Crispi, the AVIS downtown rental location. rental number



Previous to my arrival, I was assured by my travel agent that all charges were included, and that no further collision, damage, medical, theft or otherwise was necessary. As a supplement I am covered by Visa travel, and I phoned my personal car insurance to make sure they covered my rental.

On my arrival in Palermo, I was greeted by Dario who immediately informed me that I could not take possession of the car because I did not have in my possession the international driving permit.

Despite my arguments that I had previously rented my cars on numerous occasions throughout Europe including Italy and this particular requirement was never mentioned nor required. This was not informed in any way nor document prior to my rental.

Because of time differential between Italy and Canada, it was impossible for me to obtain this document at that time.



After two hours of pleading, he acquiesced in the rental, but only if I paid an extra 30 euros per day of rental.

This constitutes coercion in its finest execution.



I am convinced that this does not represent Avis policy nor philosophical ideal.



I shall pursue my objections and make sure the factual account is exposed through all forms of media should this sort of behavior not be reprimanded. I expect compensation of the amount that was extracted by forceful and intimidating conduct.



I shall also remit my international permit if this absolves me from the associated charges.



Yours truly,





Jean-Louis Bourque

Posted by Darren


Recently we relied on Avis for our car rental needs.
Unfortunatley Avis doesn't care about their business pracitises as our rental needs were totoally negelected.

While on vacation, my family of six rented 2 cars only to find when we went to pick up the vehicles Avis totally negated our rental needs and had no vehicles avialable for us

A case has been opened Res# 42446563US5
Case# 12464404

We were hung up on by the Avis rep and no regard was given to resolve the issue.

Beware, Avis's best business practises terrible, no customer consideration.

Posted by Pissed Off Avis Customer


I rented a car in Maui from Avis as it was part of a "deal" with the Westin = BIG MISTAKE.

Use the car = no issues
Return the car = no issues

Two weeks later I get a notice stating that my credit card has been charged for $250.00 for smoking in the vehicle. Thing is I don't smoke, my wife does not smoke!! They are running a scam operation here, call to customer service they refuse to remove charges. Call to site manager = no return call. They send me some "stock photos" of ashing in car = that couldnt have been the car I rented or was there from prior use (I will forever double check) ... absolute BS, will NEVER EVER rent from Avis again

Posted by Karl


Recently had the misfortune of renting three vehicles from Avis. Prepaid. Upon arriving in San Diego we were bused to your location from airport. Took over one hour and forty five minutes to get cars while wives and 7 kids waited at airport. Twice we were sent out to get a car that was not there and had to return to your office to get different car. I truly feel I should be compensated for all the trouble and lost time on our family vacation. The cars were also less then clean when received. When we returned them it went better, but still had issue of one of your employes grabbing one of the cars and driving off with it before the guy checking us in could get mileage and gas level causing another delay. Care to comment.

Posted by Chris


I have been an Avis First / preferred member for two years now as my company unfortunately switched to Avis from Hertz. My experiance with Avis heretofore has been very dissapointing. The vehicles are often not readily available even though reservations are made through the Preferred program (MPLS./St. Paul airport is the worst). When I do receive the car they are often dirty. The Avis and Avis First websites are a joke and hard to deal with - why require a customer to utilize both websites when they could be so easily combined for a better end customer experiance. The Avis Rewards program is really bad when compared to other rental companies reward programs. With Avis we have to manage these stupid reward coupons rather than just utilizing a miles/rentals point type system other car rental companies use - this burns valuable time and also nickles and dimes it's most profitable customers. FINALLY, THE EXECUTIVE MANAGEMENT TEAM DOES NOT SEEM TO BE ACCOUNTABLE TO THE CUSTOMERS. IT IS VERY DIFFICULT, IF NOT IMPOSSIBLE, TO SEND A CUSTOMER FEEDBACK NOTE LIKE THIS ON EITHER THE AVIS OR AVIS FIRST WEBSITES. IN TOTAL IT FEELS AS THOUGH THE EXECUTIVE MANAGEMENT DOES NOT WANT CUSTOMER FEEDBACK.

Posted by Orcaview


I left my handicap hang tag in a rental car I returned to the Columbus, Ohio airport location. I have made a total of 9 phone calls so far and still have not spoken to someone at the rental location. No one at all the other numbers have been able to help me. I went on line to fill out the lost item form and it will not let me enter the pickup or return location site- it will only take the state. When I try to submit, the form says I have to complete the rental and return locations. So I went to fill out a form on the website for customer service issues and it keeps asking for some global number and will not let me submit that form either. You need someone in your IT department to corredt these issues.

Posted by Anonymous


Yesterday (6/23/13)my cell phone was stolen from my rental car. When I realized this, I went back to the Avis location at the ATL airport and your employee Alex worked feverishly to locate it. He brought me back to my car, but it was not there. I was standing at the counter crying my eyes out because my life is on my cell phone. I travel to South FL weekly for work and return to ATL on the weekends. Poor Chad who was working the counter was probably stuned to see this 61 year old woman bawling like a baby. He pulled out a chair and gave me a glass of water to help calm down. Please comment these two fine gentlemen for their kind service. They truly are an asset for Avis Rentals.

Sincerly,

Posted by Anonymous


I have been a monthly customer of Avis for the last year. I have been renting cars out of the 43rd East Street location and have been able to establish good points of contact. Stephanie the counter rep and Rosie the manager.



The quality and maintance of the cars have been very poor lately.



This past Friday the 31st of May I had a problem with the above referenced reservation and the car died out. The message on the car said drive train malfunction and auto start/stop deactivated. I called roadside assistance around 5:45pm NY time. I got a text confirmation @ 5:52pm that the ETA from the towing company would be 8:02 pm. They where picking up a car @ LaQuadia Airport and brining it to me as a replacement. Calls went back and until around 12:18 they finally showed up with a car. I was told different excuses every time I called and they called back to make sure it was completed. I was told they where stuck on the bridge at an accident. Rosie at the 43rd St location stayed later than her scheduled time to make sure I got a car. I was in Queens NY and live in PA. I was on a residential block that had no Stores, Gas Stations, ATM's or bathrooms. Rosie confirmed the car was not picked up at LaGuardia airport until after 11:00 pm. And when the tow truck operator finally called me he had an attitude because he was at the wrong location.



My contract is with Avis. I am paying over $ 2,000.00 a month for a car under your corporate logo. The 24-hour roadside assistance is horrible. And I am very disappointed with the lack of support your workers get at the locations

to help customers. I thank Rosie for being a dedicated employee and a TRUE friend because she went beyond the call of duty.



I did not get home until 3:00 Saturday morning. The tow company was Kimberly towing. I don't know what arrangements you have with AAA or the towing company but there are a lot of towing companies thru out New York,

I don't think the greediness of the towing company should compromise my safety as a consumer. I was lucky I didn't have a health condition or a small child with me. It was one of the hottest days in New York, and what is a real insult within 15 minutes of the tow truck showing up another truck showed up to help him with getting the car on the flat bead.



My contract on this car doesn't expire until the 8th of June. I definitely am feeling very doubtful about a new rental. I feel violated as a customer of Avis that there was nothing done to try harder to get me a loaner. Because Avis trust the roadside assistance which is a Third Party Vendor.



I have been in the professional service industry for over 29 years. This is a bad reflection on you as the decision maker to trust your customers in someone else hands.

Posted by carol


We have been a corporate account with Avis for 15 years. Recently their location did not have the car we rented for our employee and they gave him another, however, never advised him it was an added $30 per day. The fee was increased to $277 more. Calling customer service to explain their error just resulted in more frustration as they made it our employees fault and not theirs. Looks like this long relationship is not going through a divorce. There are many other car rental companies so Avis/and Budget are not in our employee manual any longer.

Posted by Anonymous


I have used Avis since 1998. I used to get Preferred service, my wizard number is During the last two years I have NOT received preferred service ... I make my reservation ( I was a Cendamt employee and now am with Realogy RFG.)



It's the same thing over and over now .. Reservation is booked, I show up to preferred area to pick up my car, and no preferred treatment, I then have to wait, and make others wait while the the preferred staff tries unsuccessfully to find me, then scramble for a car.



I like Avis cars ... Avis is our (Realogy ) preferred company ... I take the surveys after my rental and tell this story over and over again.



I'll copy this for my CFO as explanation of why I want to use Enterprize or Dollar, no one does anything about my concerns, it is too bad.



I teach customer service for Century 21 LLC (28 years). Your customer service is very bad.



Just thought you would like to know why I am switching rental companies.



Sincerely,



Paul Sweeney

Posted by Suzette


Some how my sons cell phone number was linked to Avis and he currently receives about 50 calls a day. I now have a $1200.00 phone bill and my minor child is now being harassed by frustrated customers. I tried to contact Avis customer service on several occasions and left several messages with no reply. They should list this as non customer service it would be a more accurate description. I am in the process of contacting an attorney. If anyone has recently left messages for avis you may not be responsible for charges as they aren't taking your calls

Posted by bobv2twin


Rented a car from Avis in Ponce P.R.....I gave them my debit/ credit card .... was charged $209.00.....was never told when I signed that I was going to get charge an addional fee of $120.00..plus insurance a total of $384.33 because I had a debit card.....I went back to speak to the manger the next day, only to be told the he was off come tomorrow, when I did, I was told he was now on vacation.....It's been almost 3wks going back an forth with them still NO REFUND on the deposit.....I must say the way you do business is shameful....I took another trip and this time I rented from Budget guess what No FEES for using your debit...Rate for the week was 136.00.. I have a copy of that bill more than happy to send it to you.....They had the best customer service ever any concerns they listen and responded.. Shame on you guys your way of business STINKS BIG TIME.....I work hard for my money my vacation on what I had too spent was taken by you guys....Tell me are you willing to get my money back or steal it from a guy who works his butt off.... Shame on you guys for the run around.....If anyone is reading this do not rent from Avis not to be trusted....

Posted by Anonymous


I am looking for Corporate rates. We presently use Enterprise, but are looking at other companies. Can someone help me? It's been a nightmare over the phone, no one and I mean no one can help me over the phone.

Posted by ldg121


I have rented with Avis numerous times. I am a wizard member and usually get good rates and the customer service in the 2 agencies I have delat with is professional and courteous. The reps go out of their way to empathize and input the oh so important human connection that is the benchmark of extraordinary customer service. Unfortunately, this week and my dealings with a chat rep, a salesrep at the branch I usually deal with (someone new maybe) and 2 customer service reps at the 800# have been the worst customer service experiences I have had from any company in a long time. There is 0 empathy and 0 human connection. They were 1 step away from being outright rude. It offered the same experience as talking to my computer except my computer is faster and offers more information than your representatives. I have a reservation but do not feel like I was given the best rate available nor am I even sure the dates, times or location for pick up and return are accurate until I get the email I assume. I am very disappointed and came over to you from being an Enterprise member for many years. I only left them because while there rates are better than yours there deposits are higher and there customer service was horrible and I got tired of dealing with breathing computers. Up till this week I thought I made the right switch but am right now looking at Enterprise to see if they can give me a better deal to return and am considering using them from now on.

FYI I am a Sprint Supervisor and speak with a lot of people who travel in a normal weeks I speak with hundreds I have been touting AVIS as the company to deal with I am after this week withdrawing my aces for AVIS and will recommend Hertz for Customer Service and Enterprise for their rates!!!!

Posted by jennifercbrooks


WORST CUSTOMER SERVICE EVER!! Will do anything to get more money than they should.

Posted by [email protected]


Dear Avis,
I was informed by my brother,James E.Sheahan that Avis is charging his credit card an additional $3,300.00 USC on top of the original $800.00 charge for the Avis vehicle we rented in Dublin,Ireland.
We are aware that the time we rented your vehicle (August 26 to September 7th 2012) was the largest influx of tourist that Ireland ever experienced. So when we arrived in Dublin, the car we agreed upon was rented and replaced with another vehicle.We observed that the Avis car inventory was almost completely depleted, so your replacement vehicle was from the bottom of the barrel.
We drove the original vehicle to Limerick City.We subsequently smelled the odor of something burning, and decided to call Avis to replace the vehicle,which was still operable, with an automatic transmission.The second vehicle was also a manual transmission and delivered by a POLISH Speaking tow truck driver. When we attempted to ask him several question he simply stated in broken English,"No speak English".He then got back into his tow truck and quickly drove away.
The next day, I drove the second vehicle back toward Dublin and noticed that the clutch was very mushy. We exited the Highway at Porteloise and shortly after the clutch gave out.
I am an active member of Local #150 of the IBOE for over 25 years. I have Operated Heavy Equipment for more then 25 years. I and my brother also learned to drive on a manual transmission vehicle.The simple fact is that the two(2)vehicles we rent were mechanically damaged in the first place.I am shocked that a reputable Company like Avis would do this to loyal Avis customers.

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