I went to Baskin Robbins this morning to purchase an ice cream cake for Christmas Day. Ellenton Florida location. The man in front of me was purchasing some coffees with a gift card. The cashier asked if he wanted his card back, and he questioned is there any money on it. She replied, it says zero cashback. So I nicely said zero cashback does not mean that there's zero remaining on the card, that yes, he wants his card back, he told me thank you very much. he believes there was over $100 on that card. So it was my turn to purchase a cake that stated it was 23.99. on the cake box, it was handwritten. As were all in the freezer of that same cake. She rang it up it came to 34 something which included tax. So I replied no I was not going to pay that it stated 2399. So she called over the manager who then said the cakes were mismarked that they are 32,99+ tax. So I said, no, I would pay what was on the tag. She ripped the cake out of my hands, and told me that " I guess you won't be buying this cake." Absolutely unacceptable and rude. I then replied, go and change the prices on all of those cakes. She said she was unable to do that.
Baskin Robbins at 51 West 116th St. NYC closes at 9 pm. On Sat. 10/28/23 at 6:50 pm the personnel that makes milkshakes said he was closed at 6:50 pm because he was cleaning. Do the personnel at that store make their own hours of business? When I told him most businesses clean a half hour or hour before closing he threatened to telephone the police.
cc: BBB
On June 23, 2023 at approximately 7:15 PM/c my date and I went to the Baskin Robbins at 127 Franklin Rd. Brentwood, TN. I observed a female employee scooping Icecream from the bucket in the cooler with her left hand and putting the Icecream in a cone she was holding with her right hand. She wasn't wearing gloves and or a hairnet. I asked her if she was supposed to be wearing gloves. The male employee at the cash register spoke up and said, "we only wear gloves if we have to touch the cone or a banana." I informed the male employee that the female employee did touch the cone while she was holding it and when she handed the Icecream cone to the customer in front of me. She also touched the Icecream with her left hand has she was scooping it from the bucket. I observed the Icecream rolling up on the scooper and rolling against her hand between her thumb and her index finger. Both employees denied the accusation. We (my date and I) decided to leave. As we were leaving one of the employees made a comment and everyone in the store laughed.
I've been going to this particular B&R over 10 years. I will not be going back.
I am writing this comment hoping that you guys will be made aware of my unacceptable experience with a store on University Parkway in Sarasota Florida. I ordered a turkey cake online and arrived at my pick up time at the store. When I arrived there I was asked for my name and I clearly stated I am picking up a turkey cake for Brandon Thorpe. I was handed a turkey cake and when I arrived home I realized that I was given the wrong cake. This would not have been a problem had the ice cream been what I had ordered. I must also add that the store is a 40 minute drive from my home. In an attempt to not make a wasted trip in the event that my cake had been given to somebody else I attempted to call the store. Nobody answered the phone. I also want to clarify that there were no customers in the store when I picked up the cake so I found it very odd that nobody was answering the phone I drove all the way back to the store and ask the associate why they do not answer their phone. Their response was because when there is no manager on duty the phone for the shop is locked up and therefore nobody answers it. The associate did retrieve the cake that I had ordered at least I believe it is the correct cake . I make this statement because my name and phone number and ice cream flavor was on the slip that was taped to the box however the box had somebody else's address written on it. When I brought this to the attention of the clerk he stated that he would double check in the back to be sure there wasn't another cake that had my address on it. He returned and stated that there wasn't another kit with my address on it. He then suggested that perhaps the address that is on there was their address which really didn't make any sense because the address written on the box was actually for a completely different city. I am extremely frustrated because I drove an hour and 20 minutes to return the wrong cake and retrieve the correct key. When I arrive home I will make sure that it is indeed the cake that I ordered because it does not appear that anyone can confirm what the flavor of ice cream is. I am sure you can understand how frustrating this is. I understand it is a very busy time and I would not have a problem had I been able to contact the store with a telephone call. I feel this is extremely poor Customerservice.
I just went today to Baskin Robbins on Walzem Road in San Antonio,Tx and was disappointed with my milkshake! I ordered a medium chocolate milkshake and what I received tasted like vanilla! I asked if they could fix it for me and the lady said they only had world class chocolate and apologized to me but did not fix my milked shake.That stuff is nasty and only tastes like vanilla! Can you please get rid of world class chocolate and get the regular chocolate? The regular chocolate tastes much better!
I had a bad experience at: Baskin Robbins at 1777 Gallatin Rd N Mchenry Shopping Center, Madison, TN 37115 on 05/22/20. I order a small shake. After a I retrieve it, I left immediately because I had to run next door to grab a pizza I order prior to going to baskin robbins. The shake was real liquidity. I took it back and a young African American female, dark complexion, wearing glasses, weighting about 80lb, 5ft & 3inc trying to make a fool out of me! She tried to convince me the it only takes a few minutes for a shake to melt! I told her I 53 years old and know better & please don't treat me like I don't. She lashed out at me and they had to send her to the back immediately! It was obvious to me, from the other staff actions, they had to do this frequently! I need to speak to a area manager.
This is Bob Kimmel, Ken Kimmel's dad. I just wanted to call the attention of your key marketing executive (sorry I don't know his name) to a newly built area here in Georgetown, TX that is in the process of completing a very high potential area for Baskin located on Rivery Blvd where, I believe, 4 or mpre large residential apartment buildings have just been completed along with a new Sheraton Hotel with an
entrance way constructed for about 4 or 5 individual businesses.
(Georgetown is a suburb of Austin, TX.) If Ken was still with Baskin I know he would be very interested. I know he is missed.
I hope this info will get to you successfully. Please contact me if I can be of further help.
i went to a baskin robbins in clermont florida on 10/10/15 to see if i could order a cake for a birthday on 10-18. was told they would have to see if the employee who made the cakes was working.while waiting iI saw a ad that u could order on your phone and the cake would be ready the next day. when the employee came back. was told that she called her manager to see if the employee was working and i was told that the manager said they could give me the phone number of the employee so i coud call her and see if she would come in.First off no one should give out a personel phone number to a complete stranger and If this is your policy I believe someone should look into changing it.Personally I would think about hiring a new manager.I have been to many other stores and never had this service. Lost a customer and might want to improve on the CUSTOMER SERVICE at this store.
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I have been going to Baskin Robbins since they opened. The other day I took my 3 grandchildren to Baskin Robbins and paid over twelve dollars for 3 scoops of ice cream. Then when I ask if they could be put the ice cream in paper cups to go with the cones on the side she told me I would have to pay 25 cents extra for each cone. To be truthful I can not afford to go back again at that price. I feel very sad to think after all these years I can't go back.
I made a special trip to your store here in Plant City, Fl. the other nite for my favorite hot fudge sundae. I stood in line for 20 mins. then it was my turn. I ordered 1 scoop of coffee, 1 mocha & 1 chocolate, then she says we have no hot fudge. She might as well said we have no ice cream. How do you not have hot fudge, needless to say I was very disappointed. Just thought you should know this and maybe they wont have this problem in the future. Thank You I still love Baskin Robbins
Dear Sirs:
Baskin Robbins ice cream is the best, especially the Pralines and Cream. Yet, there are no Baskin Robbins less than 10 miles away. Downtown Austin is growing so fast with 5 new 30+ story buildings being built as we speak. All there is now is a yogurt shop (yuk). Please consider putting a company store in downtown Austin. You will be surprised at the growth of our town. PLease call if I can help bring you here. I do know some people is city hall.
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