Best Buy Corporate Office

Best Buy corporate office headquarters location, phone number, address and feedback

Please find details for the Best Buy corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Best Buy corporate office headquarters information we have, please feel free to submit an update.


Corporate Office Address:
Best Buy Co., Inc.
7601 Penn Avenue
South Richfield, MN 55423
United States
Phone: 612-291-1000
Fax: 612-292-4001

Best Buy Corporate Office Comments

Posted by Anonymous


I want to talk with someone about a scam originated with a call to the Gig Squad before I contact the authorities

Posted by Anonymous


My husband called best buy to order a television over the phone. The woman he spoke with did not know what she was talking about, was laughing with other representatives while on the phone, and there was so much background noise of people laughing, talking, and joking around that he was unable to hear her. She kept putting him on hold, and taking a while to come back. She told him that the television could not be shipped to the store, when the website clearly states that it could be shipped to the store, she also could not give an exact date of when the item would arrive. My husband eventually hung up and she called back. He then advised her that he no longer wanted to order the television because she obviously could not handle the call in a professional manner. He was concerned that his credit card information would not be secure. He again ended the call. He then called the call center back and asked for a supervisor and was promptly disconnected. He called again and asked to speak with a supervisor. The representative asked what it was in regard to and my husband told him it was a complaint about the call center. The representative then asked again what the call was in regard to and my husband again told him a complaint against the call center. This pattern continued until my husband told him he was going to call the better business bureau, to which the representative stated that he would connect him to his supervisor. It is unacceptable that there is a huge lack of professionalism and that it is so difficult to speak to a supervisor. We have given Best Buy a lot of business over the past few years, and can guarantee that my family will not ever make another purchase either at a best buy store or on the phone with them. I will also be filing a complaint with the Better Business Bureau.

Posted by Anonymous


very rude and unprofessional, they made my son feel horrible. I try to make sense with the manager and she was extremely rude. never going back to the store, I will rather shop amazon because they do have GREAT customer service and threat their customer as a PRIORITY like I should be. this store is horrible to deal with.

Posted by JeeNeeLee


So far I've been transferred to at least 10 people over the course of this issue! I've had it !! I had my food spoil because of a defective freezer for which I had a 4 yr Protection Plan . I was told to fill out a form to be reimbursed for the rotten food because I was fully covered by my plan. Now they are telling me that their limit is only $200. I went to 3 stores and a meat market over the time frame of 5 hrs to get pricing on my food. The form had 40 item lines on it. I used 31. My total came to $411.77. What was the purpose of doing all that leg work and finding pricing if they were not going to cover my loss. I was never told there was a limit and I want the full amount back like I was told. I will not let this go. That money is a drop in the bucket to your company but it was everything to my family. We did not have a good Christmas eating Casserole instead of our special meals considering we saved up to fill our freezer. Fix this!!!!!! Now!!!!!

Posted by Wendy


Worst customer service ever! I hate dealing with this company, always have,but have not had much of a choice until this year due to little competition in our town. Thank God we have other choices now and I never have to go through the hoops these people put you through with their return policies, mistakes and faulty equipment.
FYI.. Bought a Samsung tv and Harmony remote from them as a Christmas present for husband. When we could not get them to work together, we called the Best Buy where we bought. After 22 minutes, before getting a person to actually speak with, we were told we would have to call another store. Yep, you guessed it another long wait on the phone (19 minutes) before getting a live person to answer. Then this person said..oops sorry, you have to call the 1-800 number for the Geek Squad. Third phone call and yes, another wait. I am now almost an hour into hold calls, only to be told we could bring the remote back to the store for an exchange or we could pay 99.00 for them to come out and look at it. We aren't even sure if it's the remote or the 65" Samsung 4k Curve that is the problem. So here we are two weeks after Christmas with a super expensive remote and tv that we can't use together. I will pay for someone to come and find out what the problem is, but I can assure you I will never buy another product through Best Buy. I've said this before, but this time I've cut up the store card and threatened any family member that brings a electronic item from BB into our home.

Posted by 2nd Letter to Best Buy


I am reposting this on the "Best Buy Corporate Office page in the hope they read it and I will at least get a courtesy reply back. I sent the same letter to the address listed on their page. From all the negative comments posted on here and the BestBuy customer service page which is currently up to 779 negatives to 88 positives, I think the TV series "Under Cover Boss" by CBS TV needs to make an appearance to find out why there are so many unhappy customers with your company and sales people and so many unresolved issues? For me to be told that my un working Galaxy S4 phone would be replaced with a refurbished phone after I had paid for the insurance and I would have to pay $150 deductible is truly unsatisfactory. This was NOT told to be by your employee at the time of purchasing the phone or paying for the Best Buy insurance. This was also the 3rd time bringing it back due to it continuously malfunctioning. I think I am being very fair in asking for my insurance money back since the policy is not worth anything, or at the very least to be offered a free upgrade. If Best Buy stands by its customers I think this is a very fair request.

Again I look forward to your reply. My original letter is below written and mailed 9/10/2014.



To Customer Service,



I have had my Samsung Galaxy 4S for less than a year, bought from Best Buy, Grand Forks ND. It started to go wrong 4 months ago. I brought it back to best buy; they and said it was fine. 2 months ago, it began to not work, so this time I took it to Verizon. There, they had to totally wipe it clean and start from scratch. Last week, it began to get a black fog which covered the bottom of the screen, it would turn on and off. I could get a call but not swipe it to answer the call. It finally would not turn on but for a second and went right off again.



So! I took it back to BestBuy and was told the phone was corrupt. I had paid for insurance when I got the phone. What I found out yesterday and was NOT told when purchasing the insurance was, I would have to pay $150 deductible and it would be replaced with a refurbished phone "REFURBISHED" or you kidding me? Why? Why couldn't I get a new phone, my old one was not dinged, dropped, scratched it was immaculate but for it not working.



I decided to send it back to Samsung which will now take 2 weeks to get back. "However" I don't want to stay with BestBuy and I want my money back for insurance which is obviously useless. My son was wearing braces when they snapped; the dentist gave him a new set and didn't tell us he would have to have someone else's refurbished braces. If I had wanted a refurbished or second hand phone I would have bought one from eBay or at yard sale.



When I bought the insurance I was told by YOUR associate if anything happened to my phone it would be replaced by a NEW phone. Three times I brought the phone back, and not even a year old with insurance you can only offer me a refurbished phone. I guess your employees didn't get the memo about honesty and how your insurance really worked! We have been loyal customers for the last 3 years and have spent a lot of money with you, we would like to carry on with BestBuy so my question to your company is "What will you do to make this situation right, and show me that Best Buy has customer service"?





What I would like is:



1. Either my money back for the insurance I bought under the pretext I would be getting a new phone in the interim mine broke, said forth by your employee

2. When I get my phone back from Samsung, BestBuy either gives me a new 4S or free upgrade.



I look forward to your reply,



A very unhappy cutomer

Posted by annoyedanddissatisfied


I am writing this letter to voice my customer dissatisfaction with your Geek Squad servicing damaged phones purchased through Best Buy. In December 2012, we purchased an IPhone4S through Best Buy and bought along with it the insurance policy that covers repairs on damages. We purchased the 2YR IPhone prepaid insurance plan for $229.98.
My daughter attends Grand Valley State and in her first semester there she ensued damage to her screen when it dropped off her desk and hit the floor. She took it to the Best Buy in Grandville, Mi and ordered what we thought would be a new phone. She waited 10 days before the phone came in and we picked it up from the store in Utica, MI because she was home for Christmas break. They were unable to activate the phone due to a touch screen defect. She then had to order another phone and wait another week for the replacement at school.
Then in February 2014, her phone got water damage and she needed to replace with a new phone again. When she received the refurbished phone it worked for one day and then starting acting up with screen defects again. She was unable to use the touch screen because part of it would not work. She was forced to use "Siri" voice to communicate via text. We once more went to Best Buy on February 28 to order a new phone and they said it would be 3-5 days (which ends up always being 7) . She had to use that defective phone the entire week while waiting for a replacement. We went to pick up the replacement phone yesterday, Friday March 7th. The Geek Squad member who was trying to help us could not activate the phone. After 2 ½ hours, they were unable to activate the phone and in turn informed us we would have to order YET ANOTHER phone! We were then being told
A) we could not get overnight or expedited delivery for the new phone
B) would not be able to receive a phone in store besides a donor phone.
C) was told she would once again have to wait for replacement.
So here she is ready to go back to school with no replacement phone she can call her own.
I then requested to speak to a Store Manager, hoping for some reprieve on the situation. But, satisfaction only succumbed to us was with a donor phone and another order but , this time with the "white glove" service which still does not guarantee to me that it will be a working phone without any software problems.
Whatever service factory you are getting these phones from is not checking their phones out before shipping them back to the customer and hence, does not stand behind their products that fail. They should be sending out new phones overnight to people when their replacements are not up to standards. Especially, 2 phones in 2 weeks!
This situation has ruined all my respect for Best Buy as a customer which we have been for years. We have not been satisfied thus far in your replacement service and will not buy a phone through Best Buy in the future and will be passing on the word to everyone we know.

Posted by rosie


I just came back from the Best Buy on Northern Blvd. and 50th street in queens. My experience was disgraceful to customer service. I stood in a line to ask a question, the cashier snapped at me and told me he was busy. I continued to walk around to find someone to help me, but alas I left the store and will never enter it again. Big business should work on their customer service skills.

Posted by LA


I have been with the same cell phone carrier for about 20 years. I am loyal to companies that are honest and conduct business with integrity. In July I purchased 3 cell phones with Best Buy. The general manager at the Stonebriar Mall location in Frisco, Tx sold me an insurance plan for all phones. Only having ever broken 1 phone in 20 years, I was reluctant to purchase the insurance. However, as sales people are, she said that if I ever had any issues, everything was covered, going as far as stating that even if I just brought one piece of a shattered phone, it would be replaced. No questions ever asked. A week ago, my phone fell off of my counter and shattered. I went to a Best Buy store because the Stonebriar location is now closed. The sales person told me that they had a phone like mine, but they were closing in 2 weeks and were unable to give me that phone. I had to get a used phone instead. I asked to speak to a manager. She got up from a chair 3 feet away and said "It's not gonna happen!" I left the store embarrassed and really upset. I didn't understand why her attitude was so nasty when they had a phone to replace the damaged phone with at the time. I called customer service at 1-888-Best Buy. After explaining my horrible experience to a manager, I was promised a new phone delivered to my home with the stipulation that I was to return the damaged parts within 48 hours. That conversation was 10/17,13. Today, 10/21/13 I have tried to track where we are with regards to having my phone replaced. I spoke with 4 representatives and 2 managers. I was hung up on in mid story 3 separate times. After and hour and two minutes, they escalated the call. After finally getting another Customer service rep on the phone, that person hung up on me. WOW!!! I'm nearly speechless. This is a large company that makes lots of promises they do not keep. Best Buy has dishonest representatives. They leave you on the phone for an exhaustive amount of time. So in closing I still have no resolve. I have a broken phone, I am still paying for insurance, Best Buy has NO intentions on keeping their part of the contract. This is long from being resolved. By far the WORSE CUSTOMER SERVICE EVER.

Posted by BBcustomer


Some Best Buy stores I have visited are excellent and some are a joke. The one in Moreno Valley Ca. had some excellent sales reps, like Mr. Dukes, who knew what they were talking about, good problem solvers, and very polite. The Mission Viejo store in So Cal use to be a joke, but has much improved in the last year (except the Apple rep--he is rude and acts like no one knows as much as he---especially if you are a middle aged female--who was using computers, e-mail and doing programing when he was in diapers. This causes him to misrepresent the product--I am shocked at what I have heard him tell customers--I have had to set the customer straight when the rep walked away--unbelievable).

Then there is CUSTOMER SERVICE. Hit or miss---sometimes they are rude and tell you that you are rude because you get frustrated with their rudeness and apathy. For instance, I phoned customer service because I had ordered an expensive lap top, on line--with their store rep; I received an e-mail that my order would be delayed a day. No worries. Then I received an e-mail, on the day I was originally suppose to receive the item, that it is delayed again, with no date and 3 options to 1-buy a similar in store product, 2-wait, or 3-adios. When I called the customer service line, the automated system hung up on me three times. When I received a talking person, she told me she could not give me any dates because it is school time and there is no telling when products will be available. As I tried to talk to problem solve this, she just kept repeating that it is school time and they have no way of knowing when my product is coming in. I said, this does not bode well for customer service nor investors, she then proceeded to tell me how wonderful the stock is doing and she is invested in it (made me want to immediately drop it from my portfolio). I then said why didn't the sales person tell me that my product may be delayed indefinitely since I am purchasing it at school time, and how the hell could they take my money and not send me my product with an indefinite time frame? She told me I was using "bad" language and hung up on me. If it wasn't so absurd, I would have been angry! I immediately phoned corporate office, they transferred me to someone named "Juan," who obviously knew what he was doing and was able to problem solve, unlike the first rep who hung up on me. It turned out that my product was at the store for pick up and the store rep told me that this has been a common problem they have been seeing lately (customers getting e-mails of a delay, yet the product is in store awaiting pick-up). It was amazing that Juan figured this out in less than 10 minutes, yet, the first rep expected me to settle for an absolutely absurd answer. Does corporate know that they have customer service reps who are telling customers that if they order something during a "busy" period that it may be delayed indefinitely? Wow, I would like to run a business like that. Give me big dollars and I will send you the product---whenever!

Posted by Anonymous


Wow best buy really disappointed me! Unprofessional customer service! I'm a customer if your wrong don't make it seem like it my fault .

Posted by T


We went into the estero Florida best buy location "coconut point" on 4/5/13 to purchase a 40" HDTV. The sales people were not only rude, but rolled their eyes when we asked a question. They were more interested in selling us a cable tv contract or floor model tv, or tv they was not in stock, than actually helping us out! Never will go back... We purchased our new 40" tv at target the same day! Never again ! Just go out of business's and save good people the aggravation !!!

Posted by Brichickles


The customer service at the best buy in manchester nh was awful the employee Krystin was rude had an attitude unhelpful and the manager was standing right next to her his name John Paul and let her be disrespectful and didn't say anything I would never go to this best buy again.

Posted by R. Stout


Good Day,
I purchased a large screen flat TV to be mounted on my fireplace wall. At the time I decided to use the Geek Squad for the install, I wait 3 weeks for them to come out. When they did they said, They could not mount it without a plywood backing on the wall. I told them I could install right away, and they said they could not wait.
I waited 3 weeks whats 20 mins. It has been 5 weeks now guess we're my TV is? Still on the floor not mounted. They suppose to come out today to do the install, we will see. Guess we're that TV will be if it is not installed today. On your store floor for all the customers to see. If performed my job like you performed I would be fired. Between the store and your Geek Squad departments the righthand don't know what the lefthand is doing. I bet no one in your Corporate department will even reply to this. I will tell you this I always shopped at Best Buy now I having second thoughts.

Posted by Anonymous


Best Buy,
On Friday; March 15, 2013 my daughter had received a Samsung Galaxy SII cell phone as her 13th birthday was the following day. We stopped by Best Buy in Plover, WI to pick out a cell phone case for her new phone at around 3:30 PM on the same day. We went to the area in the store that sells the cases.

Upon entering the area I walked by an employee who was sitting at a computer and when he looked up, I asked if I could get his assistance looking for a case. He just looked up without getting up and said, "What kind of phone do you have?" I let him know it was a Samsung Galaxy SII. The following is a direct quote and witnessed by my daughter and her friend: He replied while laughing..."Ha, ha, a Samsung SII? Seriously, that is over a year old, we don't carry cases for a phone that old!" I looked at my daughter (who was feeling a little crushed) and her friend and I responded, "That was not what I was expecting for customer service," and walked away feeling very amazed, humiliated, and shocked.

I then proceeded to use the restroom before leaving the store. After thinking about it as I left the restroom, I located who I thought was a manager and gave the exact information as stated above. He apologized for the situation and had me point out the employee.

At no time was I able to locate a nametag for either of the employees, only able to read something interesting on the last employees shirt in regard to "Customer Service"......something I did not receive from your employees at the Best Buy store location in Plover, WI.

Posted by Jean


I am disappointed in your customer service. I bought a new HP because the other one I had which was less then 4 years old would not turn on. I brought it over to Best Buy and they could not get the Power Supply out. After about 3 hours of waiting and trying to get it out to test, They said they would have to send it out and it could take a couple of weeks. I then decided to get a new HP printer and computer. I called your HP support and the first thing they want is money for talking to them. I needed a little help to get it up and running with Windows 8. I also asked it they could take my cartridges back for the old printer (5180) because that also had problems. They told me to just throw them away. Then, I asked if they could fix the HP Slimline and they said they could not. What is wrong with this picture. You can't fix your own products. Also, it seems every time you call you get transferred to India. What is wrong with the good old USA. We need jobs here not sending them to India. Also, this is a language barrier with these people.

My neighbor took the power supply out and then I called Micro Center and they said they could test it and sell me a Universal one. Needless to say, your support of your products is lacking.

Posted by Fa


Total lack of respect for customers. The mobile phone section in Lafayette indiana store makes people to wait for hours; then they do not know the process very well. The employee was nice enough to ask his manager for help. The manager not only did not help; he left the store, the employee said the manager left the store, and I don't know how to order a simple phone; he asked me to come back tomorrow. After 2 hours and 45 minutes, he said come back tomorrow. Is this the way you are doing business?

Posted by nevershopthereagain


On 11/09/12 I was not allowed to retun a laptop at the best buy store #949 in Rochester Hills,Mi.even though my reciept was within the 30 day period. the transaction was approved as stated by manager Duane Hinojosa who did the return..but,

seconds later he changed his mind and refused the transaction stating that he had a system error he could not fix,and at that same moment a warning notice reciept came out of his register stating that the current return was indeed approved,however future returns would not be approved for a period of 90 days due to a series of prior exchanges at another store location.

the day before i had tried to do an exchange at this same rochester store and it would not go through, so they referred me to the 800 number for support. the support woman on the phone said try a full return instead of an exchange and it should work because there were no holds or warnings placed on my account as of yet. so i did what she said and it was approved. at one point he tried to take back my reciept off the counter but i pulled it back, which seemed shady to me. i took a cell phone video of what had happened for proff and left the store with my laptop and reciepts and called the support number again promptly. a woman named marylin looked up my transaction and said it had just been voided. so that means the manager took it upon himself to void an approved return and pretend it was just some glitch. obviously it takes a manager to void a transaction. and my reciept shows that it was in fact approved only moments earlier prior to being voided. long story short, he should be fired for lying to me and by deliberatly voiding an approved return.
i have video proof,and all reciepts, and a case numer from the woman marylin from support who discoverd the void. the case number is 106941442.

furthermore, a geek squad member named Gordan discouraged the original worker from stopping my return as he thought it was his business to get involved because he saw me in the store the day prior trying the exchange first.

apparently both Duane the manager and Gordan assumed too much,and had no idea i was instructed from support to try a full return the very next day. they both acted like i was up to something suspicious and fraudulent. the ironic thing is that i was actually planning on going back to spend 500.00 of the 1200.00+ dollars i was getting back. but as of now i won't shop there ever again because of how they treated me.

i am very angry that the back of my reciept claims best buy has a 30-Day "Hassle Free" return policy, when in fact my experience at this store has become quite the "Hassle." I wish their corperate office knew about this,i don't think they would approve of such parinoid profiling behaviour. I'll tell u what if i worked there, I would never treat people like they did to me.

i just wanted to do a simple return.. i had all my reciepts,identification,and my item was not damaged in any way.

Posted by Anonymous


Last night I went to the store on Camelback and 20 th st. In Phoenix, Az. to do some shopping and also to request a refund on a ten dollar over charge that occurred two years ago. Yes, I know that two years has passed but they still owe me my money no matter the time length . It was their mistake not mine and they had the use of the money. I had talked to a manager months ago about this and he was very kind and knew the time of occurance and told me that I would be given the over charged money, to come back in with the receipt anytime. Too bad more managers are not as kind as this one was! So on with last night, I brought all the new movies and items I had planned on buying to service dept. and asked for the refund of the overcharge and was treated terribly by the manager, he was offended by my waiting two years to ask for my money and refused to refund the money owed to me. The thing that was so upsetting was the way he behaved, raising his voice so everyone could hear a d even told me not to talk so he could continue his telling me the return policy even though I was not returning anything! I was so upset of his treatment that I decided not to buy anything and left the store, thinking I would not want to ever shop there again. I am 61 yeArs old, I need both knees replaced, it is difficult to walk, I have hep. c, RA., and other health issues, a ten dollar over charge was not high on my list of things needing to be taken care of. Why didn't this store manager realize that it would be highly unlikely that I would be making this story up to save a mere ten dollars, he is missing his common sense.

Posted by InTizzy


Customer service is a JOKE! We placed an "order" in the evening to be sure the product would be availabe when we arrived in the morning. Arriving at the store more than 30 minutes after opening, we were told that "orders" take more than 90 minutes to "work thru the system". WHAT!!!
So we stood around waiting for our order while other customres came into the store and actually purchased the items they were there for.

Worse, we received an email during this wait time stating that our "order" was ready. When we went to the pick up, the child could not find it and walked away to have a coffee break while she sought out someone to go into the store shelves and pick our items for us.
During those 90 minutes, they were selling the floor items. Best Buy had our money already and showed no concern to ensure that we received the product. In fact, it seemed more like they were reserving those floor items just in case customers walked into the store and purchased them.

It is a disgrace to tell a customer they have to stand around for more than 90 minutes when the money is already credited to your company.

Headquarters Map


Check out this cool map plotting the corporate office headquarters for major companies.

Annual Reports

View and download Best Buy annual reports! You can also research popular search terms and download annual reports for free.

Company News

Find recent Best Buy company news! Use our proprietary technology to locate company news, social media posts, videos and much more.

Contact Information

Best Buy customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Got an Idea?

Have an idea for Best Buy? Submit, rate and comment on Best Buy ideas by visiting IdeaIncite.com.

Scoreboard Ratings

See detailed Best Buy customer service rankings, employee comments and much more from our sister site.

Get Help Online

Get immediate support for your Best Buy support questions from HelpOwl.com.

Hours of Operation

Find Best Buy hours of operation for locations near you!. You can also find Best Buy location phone numbers, driving directions and maps.