Bissell does not live up to their warranty-machine i bought is horrible and will not stay going for more that a few months. customer service now says if i don't take a picture of the vacuum serial number and model i will not get service. i don't have that type of phone and have no family left to do that. they said sorry no service. DO NOT BUY from this company-HORRIBLE!!!!
VERY DISSATISFIED WITH THE SERVICE RECEIVED FROM BISSELL...Love my vaccuum..A piece broke, and now the wand doesnt stay locked in so you cant vaccuum. Looked to see if the part was replaceable.. and it wasnt.. hubby can rig it, but then I cant use the wand... since I have 2 shedding dogs and a shedding rabbit, I vaccuum every day...I decided to order a new one..mind you my other was only 2 yrs old.. I ordered it on 04/3.. told delivery 04/7-04/09 its now 04/08 and it hasnt even been shipped yet!! Now when it FINALLY does get shipped I am looking at another 4-5 business days... NOT ACCEPTABLE... Expect this from "3rd party vendors" but not the company that makes the damn machines! I call and am told they are busy.. well that is a good thing..but its a YOU problem.. not a ME problem.. I did my part..I ordered and paid for the product.. its your job to get it shipped out and to the customer in a timely fashion.. 10-14 days is not timely.. not when you advertise 4-5! I would have ordered elsewhere if I wanted to wait this long for my machine.. I think the big wigs sitting in their cushy offices at corporate need to get off their asses and do something about this as I know I am not the only one with this issue.. and looking at the complaints you have been getting.. someone clearly isnt doing their job! I am giving it til Monday.. if I dont have my machine.. I will be cancelling the order, calling my credit card company..that you clearly have already charged ... and disputing the charge.. and buying elsewhere.. and NOT A BISSELL.. a good name going downhill fast due to piss poor management... And I will advise others to not waste their time or money on another Bissell product.. I have several (vac's and carpet cleaners) Bissell products..but wont waste my hard earned money on them anymore.. good product or not..if you cant get good service or reliable service..what good is the product when you have an issue!
Bought crosswave max 3 months ago already broken customer service very unhelpful but have now got return label but not prepaid so can't have it picked up but unable to. take your to drop off due to health issues.The machine isn't fit for purpose so surely I'm not responsible for return costs-it's a disgraceful company and no management available!
I'm a truck driver been trying to get loaded to take the product to Walmart. Been here for several hours they haven't even started getting all kind of excuses. I would not buy the product personally. Would not recommend it after this experience to anyone! Still waiting to be loaded they have not even started. I'm at the Richmond Virginia facility door number 329
I was just about ready to buy a bissell powerlifter vacuum, even though the one I have is falling apart. I did like it when it worked, BUT I will NOT buy anything bissell again, cDo you realize that your customer base is average middle-class Americans & that 74 MILLION votes for Trump? You made a Very Stupid decision having Jill Biden in your commercial. I personally do not want to see an advertisement with the wife of the illegal cheater President. I am pretty sure the rest of us don't want to, either. I am going to boycott you as part of cancel culture and will be posting to others who support Trump also. Maybe the maids of billionaire Hollywood will use your products, but I GUARANTEE you will regret this ad. Watch your sales drop to zero, I'm sorry I ever bought anything from your company, Go back to your wife doing are,
You have NO Idea how angry I am now.
Do not buy Bissell. Must be serviced in China and all calls overseas. Tried get 30 percent discount on products and when went to PayPal to pay came back could not see order only was accepted without order number or discount. I called bissell and they couldn't see order but I could. I keep trying call and reps hang upnon me
I bought a Bissell Crosswave at Costco and while it was working was very useful, the concept is great but parts are not, gears should be metal not plastic, specially for the price. It stopped working just a few months after warranty ended, what a coincidence looking at all the reviews this products are design to fail and trash the planet, wow! it looks like I was one of the few that the product lasted after warranty ended, can't belive it!!. I called customer support and they couldn't do anything for me even though they said they report the issue to their corporate they could only offer me a discount to buy another one...what??? Every two years I'm supposed to buy a new one to TRASH THE PLANET ?? I asked where could I get the internal parts to fix it and they offer them only through their service locations but they don't sell the parts to customers they install the parts and want to charge you as if you bought the product new. I wouldn't recommend Bissell, this are disposable products design to fail in a year, or two the most. It would be whole new story if product would last at least four or five years or internal parts were available.
We purchased a Bissell Machine and a Rug Stick at the same time. It was a new product launched in South Africa and so we tried it. It was great - then we had to try and get a refill. After many attempts we finally contacted the agents in South Africa to be informed that they had discontinued the product! I can get it in the UK for 10 pounds but the agents are not prepared to help! What a crock!! When I try to contact Bissell Head Office I get automatically directed back to the South African website! Not Happy!!
Do not buy any Bissell product! They do not honor Warranties. I have a 9 month old Vacuum cleaner that is still under factory warranty. It has not been abused or misused and the filter has been cleaned and the canister emptied after every use, the brush & belt are turning just fine yet it has no suction whatsoever. i contacted Bissell's customer care line, once again no help. They asked me to take the bottom of the Vacuum off and remove the brush & belt myself while i was on the phone with them. I informed the man at customer care that i was not a vacuum technician and did not want to attempt this fearing i would only make the problem worse. At which time i was told there was nothing Bissell could do for me, even though it has not been a year since i bought this machine. Bissell has bad customer service and will not honor factory warranties. im stuck with a vacuum that is useless junk. i would not recommend them to my worse enemy!
I purchased a Bissell Healthy Home Steam Mop about 18 months ago and have used it a maximum of twice a month during that period in our very moderate sized home (a total of approx 36 times). A month ago the trigger broke as I was about to use it. As per the instruction manual, I contacted the New Zealand agent. I left a message with them (as it was over the Christmas period), but they never replied. I then contacted them again and I was advised that the product 'wasn't worth repairing' and that I should buy a new one instead. I find it quite disconcerting (and frankly very annoying) that I paid a lot of money for a so called 'top of the line' product-only for it to fail after such a short period of time and limited usage. It has always been my philosophy to buy the best possible products (despite their more premium costs) to ensure that I am assured of high quality and 'post purchase' care. However I believe that I have been badly let down by Bissell and their New Zealand represntative in this particular instance. Obviously I would appreciate feedback on this, so that I have some form of faith in Bissell when coming to buy other appliances.
regards
Nigel Kuzimski
DO NOT BUY any Bissell Proheat carpet cleaner!!! I bought a Proheat 2X at WalMart in january 2013. After 2- 3months, they quit spraying &/or picking up water. WalMart replaced it within theirr 3 month warranty p teriod. Within 3 months I took it theit warranty service repair, they couldn't fix it so. Bissell sent a REFURBISHED DIFFERENT Proheat model in a box without styrofoam or any packing protection & FOUR parts had broken off by the time I got it. 2 months later it was back at warranty service shop, same story - the refurbished.model tbey sent worked 2 week. They won't refund my money & want to send a new & diffetent model that sells for $60 less than I paid for my first machine & they won't pay ne back the difference. I'm tired of the hassle!
I rented a steam cleaner from Lowes, and the suction did not work, leaving the filthy water on my carpet. It ruined the carpet, and smelled absolutely horrific. I had to pull up the carpet, and relpace it. Lowes was kind enouth to give me the carpet at cost. It was still $768 out of pocket, and two days off of work. After numerous calls, emails, and such, to a rude staff member, she contacted me and said that Bissell's mechanics had inspected the machine, and that there was nothing wrong with it. I guess it's their word against mine. However..when the carpet guys came to measure and replace, they could not believe the mess.
This company is deplorable. I will never use another one of their products, and will continue to alert people of their bad products, rude employees, and lack of customer service.
I purchased a Bissell "Lift Off Floors and More" cordless electric broom several months ago. It is really a terrific product. After three months I purchased one for my daughter. It would not accept a charge and the charge light would not illuminate. She returned it to the store and they sent her a new one. After one day of charging, according to the instructions, it would not take a charge. Several days after that our own stopped working. I think you may have an issue with the batteries or the charging units. It is a shame because it is really a terrific product, when it works.
I have had my Bissel for 7 months. I emailed customer service and finally got someone to send me replacement parts after 3 days of one email response a day. Two weeks later I get a belt I didn't need and am still waiting for the brush that broke to ship. I called a very rude customer service person named Lucy. All Lucy could tell me is I had to wait and they would ship it to me eventually. NO DATE NO APPROXIMATION OF WHEN IT WOULD GET HERE.... Just wait for them to have the time to help me. So almost three weeks with no vacuum and I am going to have to go and by another vacuum while I wait for the parts for my old one? Asked to talk to a supervisor and was on hold for thirty minutes for them to tell me a supervisor would call me back. Guess what? NO CALL BACK! Never again will I buy a Bissel!
I have a Bissell Vacuum cleaner still warranty- that is a word Bissell does not honor.
My vacuum cleaner is less than 6 months old- well taken care of and it has broke. I called on Jan 14 to Bissell Customer service where I was told the part could be replaced and ordered- after a week I called to check the status of my ordered part and i was told it was back ordered and would be in on 1/26- something I was never told originally, so today i call because my order still shows not yet shipped , and I am told the part did not come in and would be in on Feb 5- I have now been without my vacuum cleaner for 3 weeks- i am very disgusted with this company- if you can't get the part then replace the machine- isn't that what warranty means? I will never use another thing with the name Bissell on it and I will make sure anyone I come in contact with will know how little this company is concerned with it's customers or their products. And i will make it a goal to put tjhis message on every blog, review any way for to get this word to the piblic- DO NOT BUY BISSELL PRODUCTS!
Been on the phone for over an hour with Bissell> I have a carpet cleaner (still under warrenty) that will not spray soap. Took to Abbey Lane autorized by Bissell to fix tier machines. What a joke. They replaced all kinds of stuff and it still has the same problem. Called to tell them and was told by the tech I didn't know how to use my machine that it was working fine and I should bring it in for him to show me how to use it. I told him that I had to drive all that way again(I live on the westside they are at Montgomery and Eubank) He tells me he has to drive all the way from Bernalillo. I said you get paid to do that if it bothers him so much he should change jobs. He hung up on me I called and ask to speak to the owner he got on the other line and was a total jerk and laugh and told me he is the only one to work onit and to call bissell. Which I did and spend forever on the phone with no help told to take it back to the jerk even talked to someone named MIca at the corp office and he said I had to take it back to the jerk or mail it to them and they would check it and decide what to do that would take at least a month.I have to go pay for a box and ship it (have no extra money or take it back to an A$$hole. This is what kind of company Bissell is. Take your money and screw you! Please pass this on so people will know not to buy a bissell. Thank all have a great day!!!!
I have 3 different Bissell models. The one bought July 2012 is a 18M9-W. The power sw has been flakey since new. Took to an autherized Bissell repair shop on 11-27-12. They called me on 11-29-12 saying a power switch was ordered. TWO WEEKS TO GET IT? Totally unexceptable!!! The last two days 2 different people a Bissell have said they would forward my concern to Corporate. NO RESPONSE YET??
Check out this cool map plotting the corporate office headquarters for major companies.
Find recent Bissell company news! Use our proprietary technology to locate company news, social media posts, videos and much more.
Bissell customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Have an idea for Bissell? Submit, rate and comment on Bissell ideas by visiting IdeaIncite.com.
See detailed Bissell customer service rankings, employee comments and much more from our sister site.
Get immediate support for your Bissell support questions from HelpOwl.com.
Find free Bissell manuals and user guides available at ManualOwl.com. Try out our unique manual viewer allowing you to interact with manuals from directly within your browser!
Find comprehensive Bissell recall information updated hourly on RecallOwl.com.
