Boost Mobile Corporate Office

Boost Mobile corporate office headquarters location, phone number, address and feedback

Please find details for the Boost Mobile corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Boost Mobile corporate office headquarters information we have, please feel free to submit an update.


Corporate Office Address:
Boost Mobile
9060 Irvine Center Drive
Irvine, CA 92618
United States
Phone: 949-748-3200
Fax: 949-748-3272

Boost Mobile Corporate Office Comments

Posted by Anonymous


Had a terrible experience

Posted by Ant


As a new customer, not having my phone for 30 days.. I had more problems and bad customer service.. when I switched to boost they said I could bring my phone which is Samsung s20 5G. But they gave me a A15 5G.. the screen freezes, internet drop, and screen shakes.. I'm in Fla, and I told to take it back to TN.. And I was asked did I get the insurance. Why should I get insurance and the phone was only good for 3 days.. so boost mobile got to be the worst

Posted by Boost Mobile


I would like to know if boost Mobile is going to bring back the payment plan for buying new phones! I have bought all of my boost phones at boost! I really do need a new phone and I can't out right buy it. Affirm will not help me. Can u please help me with a payment plan. I have been a customer since 2011. I am disabled and get a monthly income. So please help me out! Thank you and have a blessed day!

Posted by none


I thought I was the only one that struggled with Boost. I was going from Trac to Boost and I had every problem imaginable! Reached out to Trac and they unlocked it, they had me go to AT & T to have it unlocked, which they did not have it locked because I did not have that phone on AT &T. Finally they said it was good. Low and behold, it didn't so he said I could leave with my own phone useable or buy a new phone. Since I have to use it for work, I had no choice. Thought I would buy the iPhone 11 for 49.95 but he said no because I wasn't a first time customer so $582 later, I left with a new phone and my old one BUT only contacts and pictures were transferred. Nothing else. I was a first time customer because I got the welcome for the first time sent to my old phone and went right there to finish up transaction. OH, and that's when he said he could finish it and thus the new phone!!! Went to the Apple store and she restored the iPhone 11 with factory settings (took an hour) and then she transferred EVERYTHING to the new phone in 20 Minutes, EVERYTHING!!!! I believe I was discriminated because I was older (over 60) and admitted I needed assistance and was taken for over 500 BUCKS!!! The lady at apple didn't see any issues with my old phone. I believe he went in and switched toogles to block things and makes commission on a new sale of a phone as he told me he was not commission on the service but I can bet they get commission on product sales. As the Apple rep showed me, I could have transferred my old phone to the new one just following prompts and this guy was saying it was an issue. I think my phone purchase should be refunded to the new customer price at the very least. OH, I had been working with them on this since Dec. 31st, 2023!!!!

Posted by Anonymous


I went to your store at the location 10119 New Hampshire ave Silver spring Md 20903
I was greeted by a young woman and I told her I went to the website and your company
website states my phone was supported for service to the Boost network. I went into
my bag and gave her the phone it was off she asked me if I had a charger, I told her
to turn it was fully charged, I had planed on purchasing a spare from the store if they
had them in stock. She turned on the phone and told me it was old a not 5G supported,
I told her I was not concerned with that and the website stated they supprted my model,
She said to me why did I get the service from the website, in a rude manner she was plucking
my phone screen and I asked her not to do that! She suggested that I purchase a 5G phone,
I told her please donn't spend my money and give me the service I asked for! She said If
I wasn't satisfied with her service go the internet and get it!

Posted by Anonymous


I decided to transfer my sons cell phone service from Metro to boost mobile it was the WORST decision I have EVER made and I am hoping someone can help me to make this right. I transferred to get the iphone 11 for $100. I went to woodbury NJ store, when the guy transferred it he did something wrong and it was not receiving ANY calls texts nor could he make any,instead of fixing the issue the guy told me "well im closing so theres nothing I can do" so my son was left with out a phone that night and the next day i tried getting the problem fixed they said it could take til the 13th of January well my son could NOT go that long with out a phone so i made the decision to close the account and start a new one, so i returned the phone and opened a new account because that was the ONLY CHOICE I HAD because again he could not be with out a phone so because of that i DID NOT get the transfer deal because your associate messed up and had to pay $250 something dollars INSTEAD of the $100, When i returned the phone i asked the associate "the 856-212-4034 account is closed correct?" the guy like all associates assured me it was and i had NOTHING to worry about. so i opened a new line with a iphone 11. so i pay his first months bill, second month comes and i pay it with two payments $40 on the 21st of january and $28 on the 27th of january and his phone is shut off due to non payment i called customer service AND went to the store saying i paid my bill showed that it was taken out of my account once I REALIZED IT WENT TOAWRDS THE OLD BILL i was told to call customer service, i did and they of course did NOT help at all they basically told me they could not transfer the payment and I had to dispute it with my account so I did just that. ON TOP of making ANOTHER $68 PAYMENT on top of the one i had already made because of once again lack of knowledge on ur associates pa rt, needless to say my bank denied my dispute. there is NO PHONENO CALLS MADE OR RECIEVED IT CLEARLY HAS NEVER BEEN USED AND IM SUPPOSE TO JUST PAY A BILL FOR SERVICES I HAVE NEVER RECIEVED ? ON TOP OF ALREADY LOOSING $150 BECAUSE OF THE TRANSFER MISTAKE YOUR ASSOCIATE HAS MADE. NOT ONE ASSOCIATE HAS TRIED TO HELP OR MAKE YOUR COMPANIES MISTAKES RIGHT. I REALLY HOPE YOU COME UP WITH A RESOLUTION AND CAN GET ME ALL OF MY HARD EARNED MONEY BACK. EVERYTIME your associates have made a mistake i was basically told oh well theres nothing we can do your pretty much screwed! that is absolutely unacceptable I have spent countless amount of hours and tears trying to get all these mistakes resolved and NOT once where they. all together that is $218 that your company has taken out of my pocket because of their mistakes. I have NEVER dealt with a company that just does NOT care about their customers at all. I am a single mother of 2 boys so that 218 really hurt my financial situation. I really hope I hear back with nothing but a resolution to me getting my money back.

Posted by Melanin Royalty


so I'm seeing I'm not the only one this has happened to. I purchased 2 iphones as an upgrade online on 12/10/24 because at the store they told me I didn't qualify for an upgrade and the phone would be over 600 a piece, so i went online where it was 199.99 bought 2 of them, They were sent to someone else's address someone in a totally diff state than the address in ny account. I called them they told me they would return to sender instead of sending phone to the correct address. After the 10th call they said once they received the phones it would take 3-4 weeks to get refunded. We'll the ware house recieved the phones on 12/18/24 I recieved one refund 2 days later. I call back and say where the other refund, each person says only one had been applied. So I called back asked for supervisor was hung up on. Called back and dude said I have to wait....still not understanding why when one was already processed. Then I asked did it show I have an upgrade he said no...But mind u I just purchased a phone on an upgrade that I never received so I still should have a phone at a discounted price he told me only for the holidays will I recieved an upgrade...Told him I am leaving this company I been with Boost for over 3 years now, The stores suck, customer service reps sucks, every since they merged or whatever the company sucks, So Long, I will go to Metro and get the iPhone for 99.99. Even better than the 215.99 u tried to charge me.

Posted by Anonymous


I have been approves for ACP. I had worked with the manager at the only Boost Mobile store in my rural town. We worked for 2 hours trying to get me enrolled or entered into Boost Mobile system. Apparently, only someone certified to add a client approved with the ACP. Well, he has not responded to my texts-which is how we communicate- as he travels to Topeka and last I heard, Nashville covering for another employee. The manager told me there is no regional manager and I am at a loss. He was very nice when trying to assist me, but now I am getting frustrated because I want to get it done by the deadline January 26th. Please is there anyone else who can help me? I am in Manhattan KS.

Posted by Donald


Hi Boost Mobile,

I hope this message finds you well. I'm reaching out to express my frustration and disappointment with the recent experience I had at one of your Boost locations.

When purchasing and activating a SIM card for my phone, I was informed by the Boost representative that I would receive 2 free months of mobile service. However, to my surprise, I received a bill the following month stating that I have a payment due.

I discussed this issue with a representative at Boost, and unfortunately, I was told that there was no such offer. I had a witness with me during the transaction who can verify that I was indeed told about the 2 free months of service.

Additionally, I paid $35 for activation. If I had been correctly informed, I could have purchased the SIM card at Walmart and activated the service myself without the need for a middle man. This, in my opinion, is a form of false advertising.

Furthermore, I called Boost to add the ACP to my account, but for some reason, it was canceled the day before the payment I was supposed to get free was canceled. This has added to my frustration and confusion.

I am reaching out to bring these issues to your attention and request a prompt resolution. If this matter is not addressed satisfactorily, I may have no other alternative but to cancel my service after the payment due date.

I appreciate your prompt attention to this matter and look forward to a quick resolution.

Posted by Contract violation


For the months of August and September of 2023,my data was not refurbished my bil was paid for both months now we in October 2023,same thing I have spoken to more than 5, different boost reps,to no avail I been in contact with boost mobile for 3, years boost has violated this contract by not rolling over my data for past 3,months I refuse to pay a bil where services are not being rendered. I have no choice but to file lawsuit and get another carrier I also plan on going on Facebook concerning truth of this matter it's not slander this is actually happening now.

Posted by Very mad old lady


This company sucks.... When I signed up with boost mobile I got the golden ticket which gave me ten dollars off my bill every month if I didn't change my plan. Well here it is 6 years and boost updated and I no longer get my ten dollars off my bill.. well I think boost messed up I have not changed my plan and I should still have ten dollars off the bill. I have to call every month and half to go threw the act of congress to get my credit... just give me back my credit..

Posted by Anonymous


I pay for extra data pack charged my debit card 5 times and never received data called customer service 4 times worthless!!!!!

Posted by peterpaul


I've been having cellphone service problems in the last 2 days I have not been able to call out or get any incoming calls. This is very frustrating and a real inconvenience. I have missed very important phone calls and appointments due to this. School is about to start and having this service interruption has added more stress in my day to day. I have been a loyal customer in the last five months and have always paid my bills way ahead of time. Customer Service is so slow and time consuming with no definite resolution of issues.

Posted by Anonymous


My name is Robert Kniest back on June 9 I made a payment of $25.93 boost mobile never gave me the product that I was requesting which was the upgrade to the unlimited gigabytes. I had to go to Verizon wireless so that I could use my phone again after nine attempts trying to fix it through boost and now I'm being denied a refund for my $25.93.

Posted by Rip off lousy customer service


Was told computers were down , pay at a store, go to the store am told the computers down, I have to pay $100 instead of $80 family plan, when computers come up, I'd get a $20 refund next month again computers down go to the store again $100 says my plan was changed to $100 and can't be changed back and no refund.

Posted by Not worth 25 cents let alone $25


The worst customer servive representatives of any companybI ever dealt with and they refuse to give you a supervisor, they keep you on the line for over an hour just to say in the end they don't know how to solve the simplest things.Disgusted am changing today.Have been waiting 2 months for a sim card

Posted by 746 359 0401


This company has the worst customer service representatives than any company ever. Do you pay them by how many minutes they keep us on the line? Everytime I call it takes an hour of them asking endless questions first to verify the account ( at least 10 ) and then after an hour 3 times they couldn't answer the question,or resolve the issue. Over 2 months I have been waiting for a sim card, they sent one although I registered 2 and gave them 2 port out numbers, they keep lying saying they sent it, and I can hear them laughing and whispering in the background when I ask for a supervisor

Posted by Holy Crap


I can't believe how F*up boost mobile has become.they traded service for representation.all I listen to is a bunch of foreign operators that try to make you sound stupid while you try to give them valued information and help negate any issue involving your account info.all the jobs that real Americans need are being used by people that hate Americans.puppet masters.i tried activating an account and haven't had any luck for almost a week.paid 7 times in activation fees and hardware for the account and they keep secretly overcomplicating it.just a mockery of trust.never thought I would be expecting refund after refund.its petty but something's people do just to get a highlight reel.make it worse is that they give you the run around in the phone to speak with a supervisor.you have to get clearance from the person your making complaints about now? WTF!?!?

Posted by Anonymous


Poor service..Poor Customer Service! What a ripoff! Can someone give me info to the corporate office? I started service on Friday, June 16, 2023 and I am not receiving calls, or can call out the majority of the time. I went to the store and got a SLAP in the face and was told to PURCHASE a new phone was my ONLY option..I am beyond frustrated to receive the HORRIBLE CUSTOMER SERVICE I RECEIVED?????

Posted by Taletha


Contacted customer service to fix problems with my service and have my phone number changed I asked if they could change to specific area code an was told yes I expected to have a specific area code thy changed it to something else an then told me that I had to wait 30 day for them to change it again I called back and they said that I would have to pay for the change and then they was supposed to credit my account for 2 months nd they refused to credit my account and change my number to area code that I asked for

Posted by Frustrated


Why does a multiline with 3 lines cost $100, but three individual lines cost only $75 (at $25 each)??

And why can't Boost painlessly port me to the cheaper plan? Customer Service says go to a store...Store manager says no one can port multiline to individual lines...and suggests I should go to another carrier and come back...

The pricing and service are suggesting that a loyal 6+ year customer should leave!!

Posted by Star


Worst customer service I've experienced in my whole life. We were approved for the ACP $30 discount 3 months ago. Every month I'm still charged the extra and told that they will apply it for the next bill and issue a refund. As of today I'm still being charged the extra 30 after a 2 hour conversation on Saturday. For 3 months I have spent numerous hours on the phone with boost and seven trips to the actual store. Still I cannot get any help.

Posted by SC23


I have no data. Can't access the site or their new app. I can't get a single person to help me access the my online account also can't reset my billing date any longer. This is honestly a joke. I've had boost mobile for years and years and it has never been this difficult to get help or get a payment made or access my online account. They need to fix these issues that people are having or they're gonna fail with this new update.

Posted by Not great service


Not very happy with the service I'm getting right now I haven't had internet since June 4th, call several times and all I get is they can't find a solution you how frustrating this is, is not because I owe payments my payments are up to date, I've been with your company for more than 10 years, never had and issues until now , I can't use my GPS when I'm on the road because of the internet, I don't understand why you can't find what the problem is. ?????, sure now the monthly payment is coming up and then what just want my service back. And this is your error not mine,
Thank for all your frustration you have cause me.

Posted by Anonymous


Yesterday right in the middle of my conversation my phone call was disconnected. I call the support number to see what was wrong and I was told that my service was interrupted because of suspicious activities. I asked them what was they talking about and they couldn't give me any information. All they could give me was an email to contact. It was an escalation email. I explain to them that I just paid my phone bill a couple of days ago and that I am a single mother with a child who has seizures and I need my phone. The response that I got from the escalation department was that it could take 48 hours to hear a reponse. This is so unfair because I didn't do anything and I need my phone.

Posted by Bridgette Williams


I have waited on hold for manager at boost mobile 2hours. Called back 3 times said they can not hear me. I suspended my account until I replaced my broken phone. And I was told when I get a new phone to call their activate it the reimburse me for buying the SIM card for $10 they're going to give it to me for 20 nothing the notes and I also need to activate phone I'm in college so I have to report to BBB

Posted by JamesM1984stl


Purchased new boost phone with service April 1st 2023 ...phone service doesn't work and is not activated after hours on phone and instore wasted my gas and money I want a refund

Posted by Frank


S i made the mistake of putting the incorrect address on my online order and contact boost mobile they provide lil to support. I even did the work for them by calling UPS to see what option I have. UPS told me to call Boost to have them change the address because their are restrictions on the package. All boost has to do is call UPS and change the address because they are the shippers. All I keep getting told is we can't change the address of a order. Even though I did the work already and telling them UPS needs them to call and change the address. Plus they are sending a phone to a address thats not even phically real. So I pay my money just to wait and not get what I order or getting assistance.

Posted by digdug1


tyhese idiots told me to turn off my data before using my hotspot. SAY WHAT????????????????? are they stupid. there would be no data filling my hotspot. yep, couldnt make this s#*t up. these are boost mobiles customer support people. do you want a service provider that cant wipe their asses? i sure hope not.

Posted by digdug1


i normally get the $50 plan. 12/35GB. been doing this for almost two years so i know how i use data and how it is deducted. that plan was used up in two days but i did not use but maybe 3 gb. i then got the $60 30/35gb plan. second payment in two days. i reset my data counter at that time on my phone. i ahve used 18 of hotspot and 13 high speed only it shows on the app that i have used 32gb of high speed and it doesnt show hotspot anywhere on the app. support says ive used 18 of hotspot and 32 high speed, this is 6 days after the second plan purchased this month. i have not used 32 high speed and 18 hotspot. they keep telling me to check the counter on the phone itself and send them a screenshot only when i do the dont even look at it. thst is the proof but they dont acknowledge i even sent it to them. i was "diconnected" four times in calls when they couldnt or wouldnt fix this problem. i should have 12 left hotspot and 21 left high speed but its all being combined onto high speed usage and my hotspot data that i paid for is not available for me to use. 17 support chats which they give me one of three BS excuses like escalation. thts how they just get rid of you. their support s garbage. then theres the 4g lte that is the sevice they are providing me only im paying for 5g sevice. i own a phone called the celero 5G for christ sake. they wont give me more data, wont reimburse me and wont muster up enough balls to tell me they screwed up and cant fix it instead i get "random" call disconnections when calling in and simply ghosted in chats. yes i admit i have been rude but who wouldnt bena little cocked after 17 worthless hour plus long support chat sessions and 5 disconnected useless calls to support. i have had to take time off from work on three ocdsions to get this runaround BS. this has added up to around $1,100 in loss profite from my business and makes me and my business name look bad since i canceled appointments with customers. its a simple fix im sure but someone has to actually know wtf their doing and then they need to actually push the buttons to get it done. what a concept. do your friggin jobs.

Posted by Kligon


Worst service. I get the run around from reps. Same old same "tower maintenance"
First I was lied to by the sakes guy. Turns out he was fired. Now I'm on a plan that's not worth the price. No service in my house. When is Boost going help their customers? I have one month left to unlock. I'm on the TMobile dish wireless channel??????
It's the worst it's been this week. No one can fix it because they don't know how. If Boost don't start fixing things they won't have any customers left

Posted by Jobny


I am stunned that your customer service representative would sell the business of my wife and I over a few days of high speed data. I was cut off to the point of not being able to use my phone at all basically, and even then they said too bad. I have been a loyal customer for years. It was a mistake because my wifi wasn't being recognized for a short time. I thought that there would be someone that would realize that my business going elsewhere was important. I was wrong

Posted by Youknowmyname


I'm going to smoke these customer service agents. They are not customer service, they are push you off push you off util you quit. I am not quiting. By smoke them I mean simply getting the 5 people I talked to fired

Posted by Debv412


My account has always been current. Recently replaced phone due to badly cracked screen. Had to move to a remote area to care for sick relative.No cell signal. Found a carrier that works for me. Can't unlock my phone?? Trying to explain I need a transfer pun when rep hung up on me and suddenly I get a text message that my number has changed!?! Have spent an hour trying
to recover my number.

Posted by Anonymous


I ordered a phone last Saturday which was 5/6/2022 and paid for overnight shipping and was told I would receive my phone on Monday and I didn't receive my phone. As of today I still Haven't received my phone but they have my money. Nobody can tell me where my phone is and I find it not just irresponsible on Boost Mobile as well unprofessional. I will just take my business to another carrier. Also there is no Corporate number for you to call

Posted by anonn


Boost mobile has failed to provide my payment history with no
resolution and when I reach out to them about how I pay for
unlimited data but do not get said data they do nothing to fix the
issue very poor cust support and refuse to provide a cooperate
number to call I use my phone for work and now I cant keep with
my business due to the lack of integrity I reset my account due
to the lack of data a week early and they refuse to compensate
the time lost even though it was already paid for attached screen
shots regarding the not providing the payment history

Posted by Billnwk88


I've had boost for years now I find out there dumping me as a customer because,,,, well I'm poor. I live on $338 a month.
9% of my income pays my boost bill. So they say, hey we'll give you a free phone, which I'm sure is equal to an Obama phone, but wait it's $35 to activate it, which probably covets the cost of the phone. But that would mean I'd be paying 18% of my income this month. I know I'm nobody to them, now they'll prove it by dumping me as a customer because I'm financially challenged.
If there offering the phone they are for free they say I might as well get a free government phone.
I'm sure thousands will follow suit.
W. T. Nowak Toledo Ohio

Posted by JB-NYC


I have the same complaint that almost everyone has here; brand new phone that doesn't work with their. I was on the phone for THREE HOURS with Boost and Apple. Then had to drive to an Apple store while out on worker's comp. to get the phone checked.

I was FINALLY able to talk to someone in corporate after filing a case with the FCC. A few months later, and now I cannot find the person.

If anyone wants to open a case, please add my name to the list!!!

Posted by Gunner's mom


Boost Mobile employees n escalation team are all liars. I was sold a new iPhone n it's really refurbished n doesn't work. Brian Martinez promised refund n John Scott executive vice president promised refund n then nothing.

Posted by ellbee


Absolutley horrible customer service. Everything is done thru a foreign location and they say NO to everything. I bought a new phone and it wouldn't work. Told me they would escaltae the matter. never received a call back. Called agoin and was told another sotry. and so on 2 more times. Then i finally said i just wanted to return the phone and they said "sorry it's past our 7 day return policy". So no phone, no service, no nothing. Store locations don't help. they just want money to try and fix. It's been over a month now and still i have no service on my phone. WTF!

Posted by miss lee


How I used to love Boost. But since the takeover, it's the worst. And worse yet? THEY DON'T CARE!!

Posted by I need what I paid for


I was a Virgin Mobile customer for more than 17 years I have three accounts with Boost Mobile. My cell phone is not working so I purchase a new phone several weeks. It was shipped from Boost mobile via FedEx. FedEx cannot find the package and lost it I contacted Boost Mobile customer service and told it's my responsibility to have FedEx fix this issue. Also told there is nothing boostmobile can do. It just doesn't seem fair, Boost Mobile should cancel the order and send out another phone. If boost will not correct this problem I have no choice but to take my 3 accounts and my business elsewhere!!!

Posted by Dwalt


Formerly I was a dedicated Virgin Mobile before Boost took over. Since then, my experience has been a nightmare, and I have more than a strong suspicion that Boost has raided my account to the tune of at least $350 by illicitly charging me (per call) for incoming calls which were never made. Customer service personnel are a joke, those I have spoken with can barely speak or understand English, and they can't help you with anything. Coverage is pitiful for one of the areas I frequent, where it was perfect under Virgin Mobile. Never, Never go with Boost.

Posted by Anonymous


I have been crying for the last hour. Boost Mobile has made my life a living hell for the last 2 days and they dont care. I have been on the phone with them since 9:30 AM this morning. I have a teenager down my neck about this faulty phone they sent me. I have been trying to pay to upgrade this phone. They just keep putting me on hold and rerouting me. Im trying to give them money and now they tell me to call them back in 3 days or find another company to buy my phone from. What do i tell my son. They have my money and still no phone ,upgrade or anything.

Posted by Richelle


I am not a boost mobile customer. My husband is. I bought him a phone for his bday and it came later than expected. As told by a boost mobile rep. O sent phone back
Unopened to Boost mobile via fed ex. June 17 I sent phone back. I have called at least 15 times and have received different information about the status of my refund. Yesterday I was told it has 2 months and there is no information in her system pertaining to my order number. That is the first time I have been told that the order didn't exist. I have a receipt before my payment. And I would like to be refunded. I begged to speak tona representative but since I am not an account holder with boost mobile. She refused. I want my money back!!!!!!! Boost mobile has their phone. Refund my money!!!!!!!! This is called stealing.

Posted by Boostmobile aint CRAP !


Boostmobile has really went to poo this company is getting worse by the minute from rude customer service reps in person and over the phone

I placed a purchase for a Samsung phone that cost me $452.99 on July 2 i called july 3rd to cancel the order.

That wasnt the phone I actually wanted but it was a phone close to it so I ordered it. I found the phone i wanted from a different company ! They had better phone and a nice deal going on so I left boostmobile

Mind you i place the order the 2nd if july tried to cancel july 3rd the rep stated it was being shipped out so she couldnt cancel the order to just refuse it when it come and I will get my refund for the purchase

They keep giving me the run around keep asking why did i leave as I speak to each rep I just ask for my refund I asked for their corporate information the SUPERVISOR stated to me exactly "We dont have corporate information " I tgen ask well who do you answer to ?? Who is your boss there is someone above you as well as above your boss.

They refuses to return my money stating they have to wait until the phone is received by the warehouse! I have proof that they have the phone been had the phone and was accepted into the warehouse on July 10 today is August 3rd and I am still getting the run around its time to get the LAWYERS INVOLVED SINCE THERE IS NO CORPORATE AND YOUR COMPANY DONT WANT TO ISSUE THE REFUND THAT IS RIGHTFULLY MINE

Posted by Cam


Boost specs on why you WON'T unlock my phone... What has to be going on for it to be UNlocked:

"The associated account is active and in good standing."
But you tell me:

"Unfortunately, none of the devices have been active for 12 months:
LG Stylo 2 from 4/11/20 - 9/16/20, 5 months.
LG Stylo 5 from 9/16/20 - 07/17/21, 10 months.
If there's anything else that we can do for you, let us know.
- GR.".... Boost Mobile Care on Twitter

The "associated account" was the SAME PHONE NUMBER for 15 months on an ACTIVE account!!! Why does THAT not count as being associated with Boost???? I NEVER changed NUMBERS, just the phone.
It makes absolutely NO SENSE. None WHATsoever.

Posted by Cam


No longer able to afford the $35 fee, I wanted Boost to unlock my phone. But! I did something stupid, dumb me, I got a new Boost phone and whoopsy, messed up the flow of 15 actual months back to back that became 5 months on the LG Stylo 2 to 9 months on the LG Stylo 5. Dang! How could I be so stupid! ? So, because of that, the previous comment by me on this same day, here, happened. Very disappointed in this Company.

Posted by Cam


Unfortunately, none of the devices have been active for 12 months:
LG Stylo 2 from 4/11/20 - 9/16/20, 5 months.
LG Stylo 5 from 9/16/20 - 07/17/21, 10 months.
If there's anything else that we can do for you, let us know."
- GR.
My reply:
"Are you seriously telling me, because I bought a NEW BOOST phone in September, I can't have my phone unlocked to get a different carrier? OVER 12 MONTHS of service with you (and years before THAT) and this is what you're saying???"
------------
Their reply:
"That is correct, it is not eligible."
- GR.
Very disappointed in this company.
You say you're a no contract service. Ha....

Posted by Og-dragon_ace


Hello I got a message saying I'm over my data but from home to work I'm away connected to wifi talk with a boost customer service for them to tell me if my data is on even with me connected to wifi it will still pull from my data how is that possible when I was told as long as I'm connected to wifi my data will not be used plus I have a unlimited talk, text and data plan so how do I only have 35gb of data to use but my plan is unlimited

Posted by Anonymous


Same experience as the previous customer purchased the phone in April of 2020 didn't use your service afternoon because your service sucks and you're telling me I have to pay for services to get the phone unlocked for a year the phone is obsolete it's no longer a current model I should be able to do whatever I want with a phone I paid for you people are caught on this rip off and you lie to your customers

Posted by AboveAndBeyondLIVIDFormerCustome


I bought a phone from the boostmobile store, when I decided to change service provider, because this company has the WORST CUSTOMER SERVICE EVER!!! I was told that I could NOT use my New Phone with my New Provider because I HAD to Keep service WITH boostmobile Before they would unlock My New Phone, I was being Told Directly that I had to ENDURE THE WORST CUSTOMER SERVICE EVER for ANOTHER YEAR before I could use it with another company, I Had NO Contract with boostmobile, I HAD a Month to Month for $60!! This Is HOW Your Business is Run??!! FORCING Customers to Put Up With HORRIBLE Customer Service to Use a phone BOUGHT AND PAID FOR?! There was NO CONTRACT!!! HOW IS THIS RIGHT??!! I STILL have a BRAND NEW PHONE I CAN'T USE!!! I have tried Everything to resolve this issue, EVERYTHING!!
I am PRAYING I can hear Back From This Company so they can Explain to Me in DETAIL HOW their company is able to commit this Atrocity!!!

Posted by Dewey


I want to know how boost Mobile gets by with some people junkie phones and then they don't want to do nothing about it and replace the phone that's called piss poor service

Posted by Unhappy Customer


I order a phone on April 2, 2020 using my debit card which the phone was $120.00 and I gave them my new address to send my phone which they didn't send it to, they sent it to my old address,so I didn't get my phone.I called the 611# and told the customer service representative that they sent it to my old address and they rep. told me I had to make a police report which I did on 04/10/2020 8:19:30 and sent to the email that was given to me by the rep. on 4/13/2020 at 11:39 am. On 4/29/2020 I called to find out why I have not gotten my phone or money back on my card and was told they didn't receive the police report so I sent it again. I have been sending this police report and sending this police report since 4/29/2020 til the last one I sent on 7/24/2020 and I called them on 8/1/2020 and was told that the didn't get it, so I gave them a call again on 8/12/2020 and was told once again that they didn't get it, when I was told by a Supervisor on 7/24/2020 that if I send it again he would have know problem getting it. He as me for my full name, my email address etc... and he gave me a case number and told me I would get and email from him and I never did and when he reinsured me that there would not be a problem of him receiving the police report and once he had reviewed it and made a decision on it, I wouldn't have a problem getting another phone or my money back and I told him okay, but this would be my last time sending the police report and my next step would be taking it to Court. I waited from 7/24/2020 to hear something by email which I didn't so I called on 8/1/2020 nothing then again on 8/12/2020 and was told they didn't get the police report and wanted me to send it again I told the rep. I was done sending it and that I had nothing else to talk about and hung up the phone.

Posted by Anonymous


I have been a boost customer for 7 or 8 years, but they will not get another penny out my pocket or anyone Ik. On 5/11 I made a payment on my xfinity WiFi I purchased through boost. The lady on the costumer service applied it to one of my phone lines. I called them back to explain that they put the money on the wrong device. I then made another payment on my WiFi and was promised my $60 that was wrongly taken would be refunded. The money was never refunded! I then made another payment of $60 On 5/20 to have the phone service reactivated. At this point they still did not refund me the first $60. I called customer service they said they didn't see where a refund was ever made. The lady told me the easiest way would be to go through my bank. She actually called my bank from her end, and when my bank answered she was gone. I filed the claim, my money was refunded 5/28. On 6/1 they suspended my phone for no reason at all. Now I'm being told it's nothing they can do and I have to pay another $60! I only had service from 5/20 to 6/1. Basically they screwed me out of three weeks of service... I recommend NO ONE deal with boost Mobile and I will fill a suit against them!!!! This is totally unacceptable!!!!

Posted by Nmcallister


Totally misled was told if I got 4 phones I would get a TV after my third payment I have now made five statement payments and still have not even gotten my TV for the LG swap so upset and misled

Posted by tony


So I have a Samsung phone given to me by my room mate. the phone is sim locked for other carriers. this is a fully paied off phone that is no longer connected. my room mate has all info except the 4 diget pin. the account is over 3 years old amd he don't remember it. I called boost and was told there is nothing he can do to get the phone umlocked for another service without that code. it is my daughters birthday next month and I was trying to get her a phone. seeing how the phone was fully paied off at time of purches and the service is so old the phone number is already reassnged I don't see why I cant get a puk code so my daughter can have a phone for her 13th birthday. we gave all the info on the account except the 4 digget pin and the account is so old and been disconnected for a while no. beimg told that there is no way to retrive the info we need that means the phone is usles.we are very upset about being told that there is nothing we can do including going to a boost store and showing id to prove owner ship that my roommate has asked my to look into adding him to my att account and he will cancel his account he still has. I understand security and stuff but the phone is paid offin full and no long has service so there is no reseon to deniy the sim unlock so I can give it as a gift to my daughter on her birthday. very rude customer serve was even hung up on 2 times and denied a superviser.i am reaching out to corpreat in hoes to resolve this small issue or even info on how to get the info needed to get the phone puk code. very disappointed in the customer serve we where provided and this was a very dissastisfed call. if u can please email me with a way to resolve this issue it would be greatly apricated.thank u for your time andf again I hope to resolve this matter.

Posted by Cindy


I went to Boost mobile yesterday with my Verizon iphone to change over my service and the ladies told me that it could not be done with an iphone. They said I had to purchase one of theirs. I went to another Boost location and the guy switched over my service. Today I went back to the store and asked them why they are giving people false information, and trying to force them to buy their phones, and I hope you did not do us that way because we are afro Americans. The lady got loud and told me I could report them to corporate, because they do not care and if they do not know how to take a sim card out of a phone to replace it with boost's sim card it's not their fault. the location is

Posted by Anonymous


I want you to know that you are the MOST INFURIATING company I have tried to deal with in years. It is absolutely asinine that a customer cannot reach a HUMAN for customer service. I have tried no less than 10 times to pay my bill online and each step I get a response that my edit has been made but when I input my new bank info to pay the bill, the button to accept the change will not materialize. This stinks!!!! What kind of company turns their greatest asset, the customer, over to an automated or outsourced agency that is inefficient and costs business?

Posted by tinorca


Lets all go together and take these people to court, nobody cares about their customers here. I bought a phone and it is defective and all they want to do is fix it and it will take 25 days for them to do that so I will be without a phone or/and service but they still want me to make my payment and wont refund it. They basically told me to buy another phone or lose my service. I just bought this one for 150.

Posted by TERESAH


my name is Teresa im a boost mobile customer and have been for about 10 years the reason im emailing you is i cant get any help with customer service..on febuary the 4th my fience updated my phone to the htc 626 at the lovejoy ga boost store i immeditly started having problems with this phone the person at the location i bought the phone from said they could not do anything about it so i called customer care about my issues they have done nothing my insurance should have been good on feb, the 10 th because the sales person forgot to add it and i had to make another trip to pay for the insurance that SHE for got to add .well ive been trying sence feb to get a new phone that i can use i have been made numerous promises and still have a piece of crap phone that is no use to me but i have made my payments on time and ive been a loayal customer for 10 years and have refured numerous of my family and friends t boost ,,but IM AM NO LONGER GOING TO REFER ANYONE TO BOOST..I MY SELF WILL PROBALLY BE HUNTING A NEW PHONE SERVICE UNLESS SOMEONE CAN MAKE UP FOR ALL THE JOBS AND IMPORTANT CALLS I HAVE NOT BEEN ABLE TO RECIVE DO TO MY PEICE OF CRAP PHONE ,,,,,,,I WOULD REALLY APPRECIATE IF SOME ONE FROM CORPORATE WOULD GET IN TOUCH WITH ME MY EMAIL IS [email protected] IM SURE I WONT HEAR ANYTHING FROM BOOST BECAUSE I FEEL YOU ALL NO LONGER CARE ABOUT YOUR LOYAL CUSTOMERS... THE ONLY ONES THAT YOU ALL DO ANY THING FOR IS THE ONS YALL GET TO PORT THERE NUMBER TO BOOST...AND ALSO I WAS PROMISED A NE PHONE BY THE SUPERVISOR I TALKED TO ON SATURDAY MARCH 12TH HER ID# I974467299 BUT THAT WAS A LIE ALSO..IF SOME THING ISNT MADE RIGHT I WILL BE SEEKING ADVISE ON WAY TO GET COMPSATED FOR ALL THE DRAMA AND EMOTIONAL PROBLEMS THIS HAS CAUSED ME.. signed not a very satisfied customer TERESA HENDRIX

Posted by lost a customer


i am sending this complaint email in behalf of my daughter. on (tue) 2/23/16 @approx. 6:34pm my daughter went to boost mobile premium wireless inc. located to purchase a new phone (boost mobile no fee - receipt-transactio for her birthday. she spoke to a saleswoman, Jani and was told that she would get a "deal" if she paid CASH and got the phone today and had it turned on with 1 month free internet service; all this for the price of $80.00. my daughter gave the saleswoman $80.00 in cash. she misread the receipt. she got home and when she read the receipt. the receipt read that she was given $67.00 by the saleswoman, Jani wrote she was given only $67.00. It was incorrect. my daughter gave $80.00. when she gave the saleswoman, Jani$80.00 cash she was told by her that she would be getting the following: the LG tribute 2 phone, 30 days free unlimited data, for boost service pay the following schedule : 3/23/16 pay $45.00; 4/23/16 pay $35.00. *this "deal" was valid only if she CANCELLED her T-MOBILE ACCOUNT IN THE STORE. SHE OVERPAID GIVING $80.00 CASH. the receipt states SHE paid $67.00. SHE should have only paid $60.00. SHE WAS CHEATED OUT OF $20.00. Firstly, she told the saleswoman, Jani; NO PHONE INSURANCE. MY DAUGHTER WAS CHARGED $7.00 PHONE INSURANCE. my daughter went on boost mobile online and she saw that it was possible to get partial money back for the unused portion of the phone insurance. she then contacted Boost Help Care Services regarding the $7.00 unRequested Phone Insurance on (thu) 2/25/16 @appx. 6:25pm they told her,"...you are stuck with it." this is inconsistent customer service. Secondly, Based online: there are Boost Moblile promotional deals that indicate cancel your current carrier in the store, sign up for a $60.00 unlimited data plan, and get the L-G Tribute 2 phone for FREE and you only walk out the store paying $60.00. and there are no activation fees for new accounts. In my conclusion, MY DAUGHTER WAS ROBBED OF $20.00. SHE WAS NOT SUPPOSED TO PAY FOR THE FREE PHONE. I am outraged! my daughter spent her birthday being TRICKED out of her hard earned money. this saleswoman, Jani gave her detrimental reliance in hopes of future theft. this is FRAUD. FRAUD AND THEFT IS BAD BUSINESS.

Posted by LISA


Boost co is operated by a bunch of crooks
They overcharge and do not refund
Customer service and Supervisors pass the buck
I have had it with them
No phone calls retuened, just disconnected

BOOST CONTACT ME , AND TELL ME HOW TO GET MY 114.95 BACK

Posted by Valerie


I've been a customer with Boost for 5+ years now and have NEVER had an issue regarding my bill or service. On July 21st,2015, my phone bill was due, however, when I attempted to pay it with my debit card (a card I've been paying the bill with for the past two years) I could not pay with it. When I finally spoke with a rep (after being hung up on twice) I was advised that I needed to contact my bank because it was some form of fraudulent activity going on with the card. I immediately contacted my bank (Navy Federal Credit Union) who assured me that nothing was wrong with my account. Called Boost mobile back and was then told that it was an issue with their system and to try to make a payment tomorrow and in the meantime, they'll reactivate my phone for one day so I can have service while they tend to the issue

The next morning.....

I again attempted to pay my phone bill using the same debit card (it's the only debit/credit card I have) and the same thing happened. When I finally spoke to a rep, I was advised that somehow (and they couldn't tell me why) my card was placed on a "negative file" and therefore, it could not be used to make a payment. When I asked why it was placed on this list, they advised me that they didn't have any further information regarding the issue and that the Boost system automatically places the card on the "negative file" when there is a payment dispute. I AGAIN contacted my bank and was advised that at no time was any disputes made....EVER! They even went so far as to agree to a three-way conference with myself, and a Boost Mobile Rep, to get the issue cleared up. When I contacted Boost, the rep advised me that three-way conferences were not permitted and that if I needed to pay my phone bill, I could pay it in an authorized Boost mobile store or with another credit or debit card. This would not be an issue, if I did not work 12 hour days (8am-8pm) EVERYDAY! Moreover, I do NOT have another card to give them to pay the bill. The rep then advised that the only way for the card to be placed on a "negative file" is for there to be failed mutliple attemtps made on the card or a dispute of charges. I then contacted the bank again who advised that they do NOT show ANY failed attempts made nor any disputed charges. I AGAIN contacted Boost mobile and relayed the information from the bank rep (since they refused the three-way conference) and was repeatedly apologized to and advised that although they can't give me any information regarding why my card was placed on this "negative file" nor can they remove it from the "negative file", it is NOTHING they can do to help me. So, I'm basically stuck with the inability to pay my phone bill. Needless to say, I NEED MY PHONE!!!! I have a 6 year old sick daughter who has a nurse with her when I'm at work and my cellphone is our only means of communication, so if something happpens with my daughter and my phone is off, SHE CAN'T CONTACT ME! I am beyond upset, disappointed, and utterly disgusted with Boost at this point. I find it extremely disheartening that I was a loyal customer for all these years and when giving the opportunity, Boost did NOT return that loyalty. Everyone in my household (husband and two kids) are with AT&T cell service. I was the only idiot that stuck with my same phone service. This is a decision I severely regret. I'll now be porting my number to a new carrier.

Thanks for nothing Boost. I really appreciate it!

Posted by Anonymous


I just tried to BUY a phone and a service plan and was on hold 2 separate occasions for an indefinite amount of time. RED FLAG! So, I researched Boost Mobile and couldn't believe the 1-and-a-half stars this company is getting. Comments ranged from "Terrible" to "Disappointing." I was in the market to PURCHASE! I can just imagine how their service is! TOO MANY RED FLAGS! My business is going elsewhere.

Posted by slgilbert


After being a loyal customer for 4-5 years I have been cheated out of great customer services. Previously, I had, had the same phone and insurance for 3.5 years before I ever had to get a "new" phone. I went thru insurance company, which just as of today (5/16/15) learned that is paid for a pre-owned phone that was too discontinued. Which I then removed my insurance because I refuse to pay for a discontinued device, which is only fair seemly I had been paying years prior. Now with this discontinued device I'm not nor was I able to put a screen protector nor a phone case on the phone that now has been cracked and month after been cracked now not able to get into my touchscreen phone. The customer service rep has rebooted my phone and step me thru and deleted ALL my data which I had valid information for court purposes and still unable to use the device. If the insurance would not have ever sent 1. used phone and 2. a discontinued device I honestly believe I would not be having these issues today. It saddens me that after all the years I have invested into this company that I'm getting the crappy end of the stick. And like I told one lady, PLEASE STOP TELLING CUSTOMERS YOU'LL UNDERSTAND OUR SITUATION, because you don't. You all probably sitting somewhere with iPhones or apples. I do not like that appreciated the service and disloyalty I have received in return. I would say please feel to call/contact me but again HOW can you? think about.... Oh, maybe because my phone was everything (phone, phone book, massager, email etc.)

Posted by nicosdogs


I've been a 15 yr loyal customer. I purchased a iPhone 5C last week and they sent me the incorrect SIM card for the phone not once but three times. I paid for next day shipping and they refuse to correct the situation. I have lost business because of this situation and I have tried to resolve the issue by suggesting several solutions not of which they liked. Instead the supervisor decided to send me over to the cancellation department, and they told me that i just need to continue to wait for the correct card to come in the mail (6-10 days).

I wonder how would Boost feel if they could not have customers walk in to buy their phones for that length of time and lost millions of business rather than just the thousands that this inconvenience has caused me. Too bad its so hard to spend a few extra dollars to get a loyal customer the correct item they paid for when the company screwed up and the customer offered several solutions to resolve the issue.

Posted by JagNYC


Why forget about the old customers. No Good

I am a 7 year boost customer with the same number and a Moto G phone which is 3G and an excellent entry phone.. Now boost come with a new plan of 2 GB 4G LTE data for $30.00 where you are limited to 3G Video stream. However if you are an old customer with a 3G phone you can not enroll. What is the problem you are already accommodating 3G for video stream. Why 3G phones can not be enroll. Who make this decision. Very disappointed. I also would like to see the Moto G 2nd Generation on boost inventory. This is the Best Entry Phone on today's Market. Please CEO, CIO, COO help me.

Posted by Anonymous


To boost Mobil corporated office. We love you company but we this like the service your. Employees give to us today I talk to one of your representatives and she offered me. A boost mobile pland that it does not exist she offered Me 30$ pland boots Mobil doesn't have that also she wood put me on hold just to llook on my account. Why do I know because she was telling Mr the ki g of phone Ihave she. Change my monthly pland. Becouse she till me that that's a New promotion I found out is not true she must off change my monthly payments for so.e tbi g like pay as you go and an other tho g. If they record us every time we call. Then what we talk or what wee ask for shoulder be recorded to. I have that bad experience with some of your representatives because to them is funy messing with us customers it's a chame that they represent a big company but a lots of customers walk out u. Happy the representatives don't care about customers. Lots of times I lost money do to them messing with my acoustic t they would do changes. An whe I would go to the nearest s. They would tell me you got to call the 1800. And when I would call they would tell me you got to go to the corporate d office they have going back nford for nothing you are a big company employ should take the job more serious. No material the age they are. Customers should be respect any curomer poor or ritch homeless or not homeless criminal or not criminal. I no one should be discriminated or disrespect and most of all respect clients account s don't get I bolded with clients account s just course you got mad or for personal issues we have right s just like t companies. ..

Posted by Anonymous


I Am Responding To The Customer Service That I Have Received Through Boost Mobile. First Of All I Switched My Phone Service From Cincinnati Bell To Boost Mobile. I Was Quoted A Price Of $25.00 Plus $5.00 For Insurance, Monthly. A Total Of $38.00 Or So Per Month. My Phone (kyocera) Has Been Acting Up, Cutting Off While In Middle Of Converstions. I Went To The Phonzz Store, Cincinnati, Ohio On Linn St. On Friday April 3, 2015. I Was Told That I Did Infact Have Insurance, And Then Again Not. I Was Trying To Explain This And The Clerk Told Me To Go Back Where I Came From, When I Refused To Purchase Another Phone. I Am Highly Upset About This And Would Like Something To Be Done About This. Numerous People Have Complained On And On About This Store.

Posted by thinking about terminating my bo


After paying my bill just a day ago it states I'm already exceeded my limit of gigga bites for my internet service an speed my phone is ffreezing up an going really slow I think it's time to go to metro pcs I never had these problems like this my sisyet has metro pcs her payment is the same as mine an she is still haBing great internet service an speed so why is it after just one day my service is already maxed out an I hardly did anything with it I'm pissed can't call corporate so what aRE we suppose to do I guess every one should go to metro pcs instead at least there loyal an they have a cocorporate number to call....

Posted by Afflicted


Boost mobile is the worst service I have ever had. They are unethical and know nothing about customer service. They have no business standards or ethics they operate like a black market street vendor that is hustling and scamming people. Very unhappy with the company and there employees

Posted by Renita Richardson


my name is really need of Richardson and I've had cell service for 3 month the first phone I bought the top of the we could plug in the thing didn't work and so I went to take it back because I didn't have insurance but God talk me into buying another one and I did and did he told me 7 have 4G and he didn't get the second phone that I bought just like the first phone and like I said I have it 3 or 4 months and then I switched over cricket and kept the same phone number but I have made my payment for this month to you but when I called to see about getting it back it was on the fourth of the month I paid it on the third on the fourth of the month I tried to get my money back and I couldn't because I have switched I think that sucks no farm people is getting over on this in our neighborhood.

Posted by john


here is a another boost mobile location call JFK refuses to pay the employees over time makes them work 6 days a week what is wrong with this picture I thought this was a regular employees overtime over 40 hours I'm just a custmer but this is wrong I'm changing my service employees are getting ripped off

Posted by jeff


JJ West is a part of boost mobile he has several stores this guy pays employees no overtime Makes them work 6 days a week if they ask him for a day off he refuses it he is breaking federal laws if this is how Boost Mobile treats their employees this needs to get on the news I'm hoping this gets out there and now we have bad weather and he's refusing to let his employees go home say he will fire them

Posted by Anonymous


Phone number is no longer valid

Posted by sks brothers keeper


Yes I got the new phone from boost and had it for a few months and the service phone calls begun to disconnect. Now I have a phone can't receive or make phone calls, nor can text. I have spent over 15 hours total trying to get help. I.Was hung up on three times and I'm.still not able to make phone calls. No one seems to wanna help....so I'm just stuck out.
By the way I'm a minister so when people are calling for help food shelter. I can't help them

Posted by MANDY


I Bought An Apple I Phone Feb Of Last Year From Boost. I Paid Almost $600.00. They Locked It And I Have Very Crappy Service. I Was Told By Corporate That Feb 1,2015 They Would Give Me A Unlock Code. Now They Don't Have A Usable Phone #. They Are The Cheapest Yes. But Has The Worst Service In The World. They Teach All There Employees How To Lie About Everything. You Will Have No Service.
If You Are Smart Run Away Do Not Get Locked Into A Company That Will Never Give You Anything But Lies.the Apple Suppose To Have A 17 Hr Battery Life But Because It Is Searching For Service I Get About 4 Hours.i Hate Boost. I Am Turning Them Over To Better Business Bureaus. I Am Sick Of This Mess.

Posted by Steve


I 've bought a boostmobile phone and I had get it repaired. Then all off a sudden my 4g let stopped working I called several times and they kept having be to go through all kinds of unnecessary steps and the problem was not resolved. I'm pissed. They hang up on you when they can't resolved the problem. They also toldme in so many words they ccan't help me and I pay them for there service are you kidding me.they charge you a lot of money for these cheap ass phones and you a problem with they there's nothing they can do.I guess you get what you pay. I can tell this they be in business for long they will be out of business before long.

Posted by Anonymous


Boost Mobile's Customer Care should be renamed because they do not CARE!!!! I was informed as of 1/5/15 that there would be $3 fee to pay your bill inside the Boost Mobile store. I was unaware of this fee since the last time I was there in December 2014 and no one mentioned the fee for the upcoming year. Merchant at store referred me to Boost to have fee waived. Boost advised they did not implement the fee it was the store. After several attempts to get true answers I got nowhere. Even after speaking with Supervisor Joe who was extremely impatient and not willing to help.

Posted by Anonymous


I have been with boost mobile for almost 2 year in December I order a boost max phone online it got lost. I had to though the step finally I got the phone the day before Christmas because it had to be reorder and ship over night. Talking with the boost mobile people they promise to pay January and February bill and that I would start paying in March this will not happen because they said that they already paid for one month and that they will not pay for two months. I don't like that they said that they would do something and now they won't.I think that this is our service and that is bad business.There ought to be something done about this issue. Thank you Donna Simmons.

Posted by Jim


On the plus side, Boost Mobile has an adequate signal and doesn't drop calls as much as verison.

On the otherside, as soon as my LG phone dies or I can carry my phone number to another mobile service...one that has customer service. My first phone was a Kyocera. It promised to almost water proof and it may have been. Unfortunately, it was not user friendly, drop calls outside the Boost Mobile store and when it finally booted up the black screen of death I returned to the store in Wayland, MI. I was not surprised when the clerk who sold me the speaking English--pretended to speak only his native tongue. I now regret not report his suspicious behavior to the Border Patrol and Homeland Security.

I call a customer-like service using my wife's phone that takes pride in its customer service and waited 21 minutes before a spanglish speaking representative who could comprehend why he couldn't the number I was calling from in my Boost contract. Five minutes later I think I final convinced him that I need service on phone--not my wife's phone. I was instructed to send the Foxcon in Texas--yes, the Foxcon with the nets around the building to reduce the number of successful suicides. I will keep you apprised if the site allows me to.

Posted by [email protected]


this is to say that i have been with boost for 10 years +, i had signed up for for shrinkage over a year ago, i called to find out why this wasn't or had been applied to my account, they looked it up an agreed, so for this over sight they offered to give me a phone, mind you this is in no way a replacement, only a way of making up for there over sight, they asked me to pull up there web site and pick out a phone, after about 10 min we agreed on the Galexy rush, when the phone was sent it wasn;t what we agreed

Posted by james white


boost mobile customer support are very rude.even the management and supervisors.i was told that wen services is off for 60 days or more the phone gets shut off.my service has been off way longer,and in top of that booat mobile issued a free month of service,to my mother and a few othwr people i know...tmobile will give.me a free month of service if i switch over.seriously considering unless boost mobile provides me the same service and treatment as other customers.

Posted by jules morelli


I paid my sons bill and the customer service rep put in the wrong number in his system when i paid. My sons phone never got turned on i called customer service and they told me that it was my fault that i gave the wrong number and i woul have to get a credit back on my card in one to 3 days we are going on a week now. Oh but wait it gets better. The customer service rep said do you want me to transfer you to a rep who can take your payment to restore service. Really you want me to trust them again oh no! I am going to find a new service provider for all my family's phones. All 5 of them. I have been doing customer service for 25+ years and never would i treat anyone like i have been treated! Horrible customer service i have ever encountered

Posted by Anonymous


Dear Corporate I am very upset with Boost CS at this time after being a loyal customer it is sad that I will be moving on. I called last week about my Internet and after troubleshoot CD advised I just need Upgrade on phone and for being loyal I would get one free. Called at end of week to check status and no record of call I Asked for supervisor and spoke with one and was given a case number for an order of new phone. Well today I called and was told that the Supervisor had no authorization to open case and case # is closed sorry no free phone for you.

Posted by Anonymous


my name is Timothy Clemens my phone numberI am a very dissatisfied Boost Mobile customer I hear you are having nationwide outage not going to repay anybody for anything anybody can get what they have coming is just screwed thanks a lot. Better Business Bureau will be contacted

Posted by galaxy three boostmobile


My name is Pamela drake this year is the worst year I had since I've been with this company
Parties involved customer service report.and their supervisor.Mr.Percy Mr.arron Mr.Micheal Ms.Ken Ms.Lili some had nasty dispostion others just don't give a dam.I've been with this company since day one.my problem was my galaxy three was snathched by group if kids. It was either get my old pass kicked or give up the phone.anyway called boost 3 tine they were sending me galaxy per a the only replacement phones were blackberry and gaxy per a I stated I want my galaxy they assured me I'll be getting galaxy net came .month went by called agaib last person I spoke to was Ms.Lili she said it was a notation in my file saying they sent phone out in August. Never receive or sign for a phone told them they need to track down the packet to see if was sent out to me. Never got my galaxy upset because they speak so professional until they hear tube story Mr. Micheal and Ms Men stated well we not taking time to send out a phone that was already sent out.How do they no for sure by looking in cimoyrwr saying.it was sent our once.never got galaxy ice nothing. In upset because they straight called me a liar over a phone that's bit gonna make ie break them asobg as I been with boost in ready to go another city.o any over a phone they never sent out.Please look into this situation make them do their job an track that person who suppose to delivered it.
R

Posted by galaxy three boostmobile


My name is Pamela drake this year is the worst year I had since I've been with this company
Parties involved customer service report.and their supervisor.Mr.Percy Mr.arron Mr.Micheal Ms.Ken Ms.Lili some had nasty dispostion others just don't give a dam.I've been with this company since day one.my problem was my galaxy three was snathched by group if kids. It was either get my old pass kicked or give up the phone.anyway called boost 3 tine they were sending me galaxy per a the only replacement phones were blackberry and gaxy per a I stated I want my galaxy they assured me I'll be getting galaxy net came .month went by called agaib last person I spoke to was Ms.Lili she said it was a notation in my file saying they sent phone out in August. Never receive or sign for a phone told them they need to track down the packet to see if was sent out to me. Never got my galaxy upset because they speak so professional until they hear tube story Mr. Micheal and Ms Men stated well we not taking time to send out a phone that was already sent out.How do they no for sure by looking in cimoyrwr saying.it was sent our once.never got galaxy ice nothing. In upset because they straight called me a liar over a phone that's bit gonna make ie break them asobg as I been with boost in ready to go another city.o any over a phone they never sent out.Please look into this situation make them do their job an track that person who suppose to delivered it.
R

Posted by Anonymous


Dear boost mobile corporate office Please call me. I was given a promotion code by one of your employees to use on your website employee did not tell me the code could only purchase one phone which they should at least let the customer know when giving the code in the first place or at least write is on the website. I thought it was a purchase limit of 3 phones. I was trying to make that purchase on your website. Your company blocked my address so I could not make the purchase.I called my credit card company to see if anything was wrong with my credit card.They said I was in good standing. So my only mistake was using the website to make the purchase. please unblock my address so I can make the purchase without the promotion code. I've never had this problem before I've always been in good standing and I've also been a loyal boost customer.It seems more like discrimination against my name because I don't have a colloquial name.

Posted by Anonymous


I'm a new customer ands just wanted you to know your customer rep Ana at the 3115 S Garnett Rd Store in Tulsa, OK is an asset to your company. She was professional, informed and courteous. She made my Boost Mobile experience so wonderful I'm sharing it with all my friends! Oh, and for the record I've never met her before walking into your store. She's a keeper.

Posted by loveinit


Watch out people boost mobile don't tell you it's NOT really unlimited data usage..... I called today to see what was wrong why I couldn't download anything, they told me that they stopped me from downloading because I was using to much data but the data is supposed to be unlimited. .....Don't join boost mobile they are scam artists!

Posted by Francia Olivo


To Headquarter of Boostmobile



Attention Headquarter Director





For more than one years I had uses your services. Your services to my phones has been the worst services. I been paying 60 every month more than $720.00 a years for a system that not work in daily services. Spending more times sending message to the repair center and asking for service than your services serve me. In June of 2014 I spend another $100.00 In a new android phone Motorola to see if it was the old phone problem. This only last one month until July. In the month of August I call different time the repairs center and they cordially advised to contact Motorola company and I contact Motorola and Motorola advised to contact boots Mobile. The phone is complete froze even is hard to move any window or any keys. My next step will be to complaint to consumer Report.

Posted by unsatisfied/angry customer


I am a Virgin Mobil customer. I went to return a battery, I bought from the store at 120 east 35th street, Chicago, Il. on 7/28/14. I payed $21.85 with tax. I just wanted an exchange, I did not want a refund. I just needed my phone to work. My present battery no longer works. My old battery I have worked for 2 years. So, why did this battery stop working 1 1/2 weeks later. I went to the store last week, to return the battery the hispanic woman I spoke to, said she would replace my battery if I had the receipt. At that time, I didn't have the receipt. So the woman checked the battery, by way of her charger. She told me, it was charging with her charger. She suggested to me, to charge the battery over night. So, I went home; charged the battery over night. That next day, the battery only lasted about 3 hours. That is not satisfactory for a new battery, that is fully charged. I decided to try to charge the battery several times after that. It still did not fully charge. So, when I used the battery in my phone, the battery would die quicker and quicker. I decided enough was enough. I took the battery back, again, to try to exchange it. I went into the store, the same woman and a hispanic man was working. The man took my battery looked at it, and told me the battery had water damage. He told me that is why it wasn't working, anymore. The woman looked at the battery and agreed. The woman told me, I couldn't exchange it. It wasn't anything she could do about it. I asked for the number to the corporate office. She wasn't cooperative at ALL. I told her, the battery had not been dropped in water. Now, last week, was a different story. I could have returned it then, I just didn't have the receipt with me at that time. Now, this wasn't the problem last week. Now the problem is water damage. The battery didn't have water damage last week, when it originally stopped working; matter-a-fact, it wasn't even mentioned. Now, all of a sudden, the battery has water damage. What's the problem. This isn't fair. I don't appreciate the customer service I received. NOW, I want a refund. I do not want to do business with these people again. This doesn't make sense. It's ONLY a phone battery. I would like to know if someone could contact me, PLEASE.

Posted by anonymous


Boost Mobile And Everyone Who Represents It. Are Lieing Deciving Thieves. Your Company Rob People From Their Money. And Should Be Shut
Down. Your Representives And Supervisors Robbed Me Of My 50$. Your Company Should Be Put Down And Taken To Court For Taking Advantage Of The Poor. Your Customer Serivce Is Horrible And As Well As Cowards. Your Own Employess Made A Mistake By Entering The Wrong Account. So I Had To Pay An Extra 50$ To Activate It. I Have Called Your Corperate Office To Credit Back Or Transfer The 50$ From The Wrong Account To Mine. Just Because I Dont Have A Receipt. Im Lost Of My Hard Earned Money. Your Empolyee Tried To Assist Me By Contacting Your Main Office And Sending Emails To Show Proof Of The Mistake. But Your Representives And Supervisor Refuse To Co Operate And Refund Me My Money. Your Representives Confirmed The Email And Replayed Back Saying They Will Transfer The Money In 24 Hours. A Week Gone By And Now Your Representives Are Telling Me Different Saying Their Nothing They Could Do. This Businesses Is Fraud And The Ceo Should Be Shunned. I Am Telling Everyone I Meet Or Anyone That Asks About Boost That You Guys Are Horrible And Your Corperate Lies To People. And Give Off False Information.

Posted by Anonymous


Dear Sir
I have been a loyal customer of Boost Mobile for nearly 6 years with no complaints until now. You all suspended my phone without notice which I understand per your terms and conditions you all could do this with good reasons but to suspend my phone no reason per your terms and conditions that each sale representative all said different reasons from 1).Fraud, 2)being on chat line 3).on a conference call 4). abuse of unlimited minutes It has been 2 days with no phone which is important to me because I have a 10 year child that is out of the state and has no way of reaching me and all they can tell a loyal customer it is under investigation not even putting a rush on the situation telling me it can take months who does this to a loyal customer of 6 years I need help to rectify this situation as soon as possible. I need you all to be loyal to me as I have been to you.Turn my phone on! Even going to a Boost location having them look up the terms conditions/clause and they could find nothing pertaining to what your representatives told me. HELP!!!

Posted by maryic


Have Boost Mobile for about 4 years. Moved to another
state and changed my # to corresponding area code. I have
called over 4 times and they have still to change my caller
id name. A totally different person. Frustated to say the least. Am looking for into this.

Posted by Smith s


Boost mobile I've been with for 7years I took my number off boost went to straight talk because the phone service is weak not good I've dealt with it for 7years I finally got new phone with different service so I can talk on phone in side my house and in my yard with boost I had to drive up the road just to call 911 that's bad I swap my number and. They took my money that was left on my phone all I wanted to do was add new number to my account but I was told by boost that when I took my phone number from that account they cancelled it there took my money that's just like stealing that's low down as hell

Posted by Betygirl


Why cant your employees be at their store on time? Every month when i go pay my bill i have to wait 15-20 min before your employee arrives when the hours of operation clearly states that store opens at 10am not 10:15 or 10:30. Punctuality is very important in the business world. If i were a new customer wanting to get your service i would NOT wait to many other providers out there.

Posted by Anon


I called Boost about a reception issue. The customer care rep stated her name and proceeded to help. She said she was going to send a signal to my phone. At that very moment a call came through from a number I didn't recognize so, I asked her if she was calling me. She said no, that she was only sending a signal. I chose not to answer the phone, she continued and we ended the call. A couple of hours later I checked that mystery call in my downloaded caller id software. It was the same
first name as the customer care rep. I was also provided with the person's last name, location and her wireless provider which wasn't Boost Mobile ironically. What are the chances of me getting a strange call from someone with the same name as the care rep at the exact same time I was on the phone with her? Slim to none I say. I reported the issue to Boost and of course they swore vehemently that it wouldn't happen again and that they would talk to the agent.

This is not the first time I've had issues with customer care. Previously I've had someone get into my account on numerous occasions and reset my voicemail password. Boost would swear their agents wouldn't do such a thing. I was never able to prove it. This time I have solid proof that their agents do not take the security of our accounts or our privacy seriously. How else would I know their agents full name, personal cell number and city of residence? Way to go Boost. Thanks for looking out for the customers whose hard to come by money lines your pockets from month to month.

Posted by Kathleen


I went to another carrier because I wasn't getting any service in my general area. The girl at the Boot store updated my phone and put in a power saving battery app, but it didn't do any good. Now they won't refund my $51.00 that I had in my account to pay my next bill. They told me I should have paid for another month of service and kept my account open. I let them know I couldn't put up with another month of their non service. I think BOOST MOBILE is a big ripoff and I wouldn't recommend anyone to go to their service. So I guess they just made $51.00 off of me for nothing. I even called the corporate headquarters phone number and it said they no longer take calls at that number.

Posted by Paul


I paid my daughter's phone bill in cash, and they still cut off her phone for non-payment. i was informed that the boost mobile rep paid the wrong phone bill. it was off one number, and this has happened 8 days ago. i was instructed to fax in all receipts, and I did. they still won't credit her phone with payment. I will be done with boost mobile. They removed the payment from the wrong account, but still have not credited my account!!!

Posted by cheated


I went to a boost affiliated store to purchase a boost phone, so I could take advantage of the $35.00/month promotion, and get $50.00 off for having my phone ported from another Company (Metro PCS).

The phone I wanted was sold out there, so they called another store to have it delivered. Then they called boost, to let them know so I could talke advantage of the promotion. Boost, told them I had to wait till I had the phone, so they could get the info on that phone.

Went to store the next day. Phone there - store tried to activate phone for $35.00 promo - never went through - store called boost - boost said there was a problem, and they (boost) would have to put it in for the $35.00 promo, and the $50.00, credit, for porting from other Company, and would not have to pay the nrxth because of credit.

When I left store, my phone was on but I had to wait for the port to be completed.

ONE MONTH CAME AND THEY TURNE MY PHONE OFF FOR NON-PAYMENT. I CALLED AND boost SAID I DID NOT HAVE MY PHONED ACTIVATED BY AN AFFILIATED STORE, THAT BOOST, HAD ACTIVATED MY PHONE, SO I COULD NOT.

1st call - Rep ....will have it escalated for an answer less than 72 hrs.

2nd call - Supervcisor.....GO TO STORE AND HAVE THEM CALL TO VERIFY IT WAS ACTIVATED IN STORE by having salesperson call boost

DROVE 2 HRS TO STORE - STORE CALLED AND VERIFIED - WITH Supervisor Leo he said "THAT WAS NOT GOOD ENOUGH, THEY WOULD HAVE TO LISTEN TO TAPE, HOLD ON WHILE WE LOCATE TAPE. TOLD ME THEY FOUND TAPE AND FOR ME TO CALL BACK AROUND 7PM.

I CALLED THE NEXT DAY (aPRIL 27TH, AND WAS TOLD BY Supervisor (Ray), that there is a specisl number that the store should have called if he could not put the promo in, and asked me what number did he call. WHAT IS WRONG WITH THEM? OH....HE COULDN'T TELL ME IF THEY LISTENED TO THE TAPE.

EVERYTHING THEY ASKED ME TO DO I DID. AND THEY DIDN'T DO NOT ONE THING "TURN MY PHONE BACK ON".

IMPORTANT.....THEY ASKED ME DID I PORT FROLM AT&T. NOW I SEE WHERE SOMEONE ELSE HAS THIS PROBLEM, AND THEY ARE FROM AT&T.

I WILL TAKE THIS FURTER.....I AM STILL WITHOUT SERVICE.

MCS7164 AT JUNO.COM

Posted by Anonymous


my boost mobile phone should have been off 02 02 2014 still on some one else paying the bill i just found out i didnot know it was on until it ringed ihave another phone service.so some one need that phone on.

Posted by Anonymous


my boost mobile phone should have been off 02 02 2014 still on some one else paying the bill i just found out i didnot know it was on until it ringed ihave another phone service.so some one need that phone on.

Posted by Maribella


Good day I would like to know the possibilities of introducing your telephony to Mexico because the costs are very high here I tube her servico in U.S. and I love and service costs

Posted by Kena Johnson


They have a promotion on their website that offers $35 for new activation of 4G LTE phones plus $30 credit. I activated LG Optimus F7, and ported my 4 year old number from AT&T Wireless. I logged onto my account did not see a credit or option to pay only the $35. So I paid the full $55. I called and they said the only way to get the credit now was for them to create a new account and get new number. Not cool. So the rep canceled my other account with my old number WITHOUT MY PERMISSION and now I do not have my number any longer. What jerks they are. I need to contact corporate to file a complaint and get my number back,

Posted by larry


been tryiny 2 days to talk to someone to buy phone

Posted by Eaton57


They stole my account balance of $71 dollars when I switched to Verizon even after telling me I would get it back!

Posted by countrydove


I am in the process of finding an attorney to file a class action lawsuit on behalf of Boost customers such as us. I've had enough!!! I pay for UNLIMITED data yet every single month they drastically decrease my data speeds. They are rude and hangup when you call to complain. IF you seriously are interested in participating in this, please email me at Do not contact me if you dont intend to seriously pursue this. I have had enough of Boost and their crap and I hope others feel the same and are willing to do something about it other than just words. Respectfully, R.H.

Posted by jmax00


Boost mobile is diabolical, they disable shut down my firends number for making to company free conference call they said that is not the purpose of the phone. They are telling their customer what ccalls they should make. She had her number for over 10 years and they confiscated it.

We need a class action law suite. Starting a blg to find those that have similar experience.

Posted by Anonymous


Purchased a new three hundred dollar phone, They offered me the promotion, get a new number with the new phone and receive a month free service. Ok I took the free service for one month with my new phone. Well the support/cusmtomer service person, said the phone will go off on the next payment date. Well it did not and they debited my account for the old phone. So now I have two phones with two different numbers!! Call Boost over and over, nothing they can do. Its my fault they told me for not cancelling my old service!! The CS did not inform me to do that, I thought he did that in process of changing my service over. Boost does not give refunds they told me period! Jerks!

Posted by SamuelJ


I have spoken to several people at boost mobile, payment specialists, customer service representatives, and the credit card/debit card department. This issue has been on going for two months. I am a current customer of boost mobile but this issue and the lack of response and resolution is making me rethink that. I am missing money. That Boost mobile is telling me is misplaced. I have my bank statement that says otherwise. I don't understand why this issue has yet to be resolved.

Posted by Anonymous


My don't expect a response several times my phone drops calls even while taking to tech services they don't call back when they know you have problems I wish I could do a commercial about your services I wish I never messed with you and I do intend to put online my experiences cause if it was up to me close you down I have a illness thanks to your service my family went nuts cause I didn't answer the phone the thought the worse why bill paid but phone has no service we(family) well I think nobody could be worst then you. Going online to alert everyone I know hope others find out before they go thru same situation time to spread the word I'm only telling my case and your responses

Posted by Anonymous


Boost mobile is a lying company they trick you into giving your phone number to them saying that they will provide you with a free phone and a free month of service however they give you a free garbage phone and then don't give you the free months of service they tell you that you need a 14 digit pen that was never given to you in order to receive the free month of service and ask for $60 to turn your phone on I am taking them to court if they do not turn my phone on within 48 hours boost if I went through your customer service ID number cj 598558 everything was noted and recorded I am requesting that you review and research this allegation which is not an allegation it's more like a fact and I pretty do the right thing because I will be taking you to court it will cost you a lot more money I will be taking a small claims court will wear it will force you to hire lawyers to going to represent this case

Posted by D SPENCER


I Am A New Customers To Boost Mobile They Did False Advertising To Just Get Customers To Sign Up With Them And You Don't Get What They Told You They Advise Me That I Will Get A Free Month Never Received It And They Told Me That Since I Was Referral Also Just Provide Referral Code But When I Call Back With The Code They Wouldn't Accept It I Also Port Over A Number It Didn't Get Ported Till A Week Or Two Weeks Later It Just Bad Business All The Way And I'm Current A Customer # 9016904036 And Fina Leave And Go Back To My Previous Carrier If Nothing Gonna Be Done About This Situation Cause I'm Not Satisfied At All With The Way Boost Treat They Customers.

Posted by D SPENCER


I Am A New Customers To Boost Mobile They Did False Advertising To Just Get Customers To Sign Up With Them And You Don't Get What They Told You They Advise Me That I Will Get A Free Month Never Received It And They Told Me That Since I Was Referral Also Just Provide Referral Code But When I Call Back With The Code They Wouldn't Accept It I Also Port Over A Number It Didn't Get Ported Till A Week Or Two Weeks Later It Just Bad Business All The Way And I'm Current A Customer And Fina Leave Them And Go Back To My Previous Carrier If Nothing Gonna Be Done About This Situation Cause I'm Not Satisfied At All With The Way Boost Treat They Customers.

Posted by Anonymous


I bought a pre-owned phone from Boostmobile that I just found out was already active in someone else's name. It has been over the 30 day return policy. I want a new phone. What can I do? This was not my fought. If I had found out in time why it could not have been activated in my name, I would have been able to return it within the 30 day time frame. Please help!! So this phone is useless at this point. Might I add a supervisor hung up on me yesterday.After speaking with several reps and Sprint and several at Boost he hung up on me. No apology or anything for my phone being useless. Being that this was not my fault. I don't see why Boost Mobile will hold this against me. The phone worked properly had no issues until I was trying to activate it. I love the phone but hate what has happened to me. Please help.I never should have received a phone that was still active in someone else's name in the first place.

Posted by 305-794-5290


I contacted Boost customer service December 4, 2013 regarding the caller ID on my phone,3057945290, the name on my phone is N. Meneses, I was given an ticket # spoke with over 9 customer service members and a supervisor who stated she the supervisor would call me back Sunday 15th of December, which she lied and never called me back, however, CS did call me back and promise the problem would be fixed in 72 hours which as of January 10, 2014, the caller id still have Meneses, I have emailed and phoned Boost the entire month of December 2013 to get someone to change my caller id.**No one CARES

Posted by Anonymous


I tried to pay my phone bill over the phone after boost customer service people sent me to stores that were closed down. Only to find out they wanted to charge me a fee I was not paying a fee, I asked them are you going to pay me for the gas I wasted? They of course told me no. I told them I would be transferring phone service that I was tired of the service I receive from them this has gotten worse and worse each year. When I changed over my phone number apparently my account on boosts side went POOF!!!! and also my money left on the account. I was told that everything was transferred over because I chose to change phone companies witch is BS they kept my $45.00. that is theft you did not provide me with services I paid for and my money went POOF!!! you stole from me I am letting the whole world your company stole from me and calling the better business bureau.!!!!!!!!!!!!!!!!

Posted by Anonymous


Boost Mobile has the worst customer service of any Corporation I have ever dealt with. No one knows what they are doing to fix a problem !! They forward you to someone else who isn't any help either. I spent 2hrs. on the phone with 4 different associates and never got a refund or my phone fixed. BOOST MOBILE IS A TERRIBLE COMMUNICATION NETWORK. CDMA/(JUNK) phones drop every other word and you can't have a conversation. BOOST and their service is a waste of $$$$ !!!

Posted by no name


its a sad shame I been with boost damn near 5 years and been on the $35 shrinkage plan for over 2years, I pay my bill before its due every month and they want to change my plan to $40. they have lost their mind ill go with at&t.

Posted by neveragain


This company is a joke when it comes to security, all someone has to do is have your pin sent to your stolen phone, and the company send it and have your phone turned off and reconnect to another number, and no one can tell you who has your phone. I had just came upon my 6 months with Boost Mobile, paid my bill on Wednesday, and someone stole my phone on Thursday and changed my number. And the company tells me that there's nothing that can do anything about it. But you tell me who in their right mind would pay up to the 6 months, where the bill would be less and then cancel the number. But it is unreal to me that all they need is my number to change it. UNREAL.

Posted by Anonymous


Hello to all happy holidays. Now with that out of the way i want to warn everyone to dont even waste there time in getting anything from BOOST MOBILE..... They are the WORST cell phone company in the world. They like to lie to the people who pay there wages (like myself who buys there product and airtime) I started with them on 11/13/2013 and the first time my service stopped working was on 11/25/2013. It was restarted on the 27th of november. Then i added a new card to my phone on 12/10/2013. When i applied the payment to my service the phone stopped working. Then the stories started from BOOST MOBILE. First it was my phone.. Went to BOOST MOBILE store and thats right it was not my phone it was the towers. Or that is what i was told.. Then went home tried to call customer care and of course my phone does not work. Have to use a different phone to call customer service( we all own two cell phones right..) They say everything is ok dont know why phone not working ( second lie ) I go again to another BOOST MOBILE store they say that it is the towers and it will be fixed by the 24th of December. In the meantime i have no phone and they wont reimberse me for no service i have lost. So now it is Christmas Day with no phone so i am not able to wish my family and friends a happy holiday (THANKS ALOT BOOST MOBILE) So i went again to the BOOST MOBILE STORE and was told the towers were fixed( another lie) I even called customer care and they prommised that it would be fixed on 12/31/2013 by 2:30 pm pst. you guessed it another lie..SO PLEASE DO NOT WASTE YOUR TIME OR YOUR MONEY ON THIS COMPANY. I WILL BE SEEKING FURTHER ACTIONS TO GET MY MONIES REFUNDED BACK TO ME.. MY NAME IS DANE E. WEED # 509 368 0248 So boost mobile you need to step up and make this right.....

Posted by Anonymous


Boost mobile sucks and the employees at the melbourne Florida are rude. I just got into a screaming match with the daughter if the owners. Then i have to email my information for somwone to call me back. Whatever. This is not how you run a business.

Posted by Boost Sucks


Just went to a former Revol store and I've been a loyal customer of Revol for 3 yrs. We preloaded my boyfriends Obama phone and the code number to activate was already used. Went to get refunded and the associate at the Morse Rd & Maize Rd in Columbus, OH was completely unhelpful and unprofessional. Didn't get refunded. The line behind us left because he would not give his or a managers name. Save yourself Dont use Boost.

Posted by scottr


this company is worse than walmart and that says a lot. when I do get to talk to some one I get transferred or disconnected. I purchased a phone activated it and payed for a months service. the phone worked for 2 hours, so sent it back got credit for the phone but now no one will help about the 70.00 I payed for a month service that lasted 2 hours. no one should chance it with this company save yourself, I would go to walmart first and I cant stand dealing with them I will fight this and tell every living soul to stay away from boost mobile

Posted by ANABOMB25


for the last 2-3 weeks i have no signal in orlando florida. thus i can't pay or when i go to website to get into my account it freezes up. I've been trying every day 5 to 6 times a day this is my only phone.
I EXPECT TO GET LOW QUALITY SERVICE FOR WHAT I PAY BUT THE DAMN SIGNAL HAS TO WORK
WHAT IN THE HELL IS GOING ON?

Posted by Anonymous


My phone was stolen by a relative, she was able to go to another office and get my pin number changed and now I can turn off the service. Your local office personnel was of no help when I reported it. Refused to turn off my service and by the next day the pin was changed and "THEY Can't Do Anything About It". Great service,Why wasn't proper identification asked for when changing a pin number. Or better yet why doesn't my knowledge of the original pin and address the bill has been sent to help. Even the second associate knew me, from paying my bill, but without the current pin unable to do anything. THANKS!!!

Posted by cmalice


I am a boost customer and very dissatisfied. I would like some information about the class action lawsuit

Posted by NWO


Well 2 things are going to happen a Class action law suit and on DEC 25 we will give boost a X mas present they will never forget for such less then POOR service and for 2 morons named Matt And Andre we will do a hostel take over and Run them out of the company and freeze there bank accounts because they do not give a crap about customers and now that the Philippines have been hot and devastated that is where your customer service came from ! If they do not fix there towers and service we will do what we say THE NWO NEW World OUTLAWS and we mean bizzness BROTHERS n Sisters of AMERICA !

Posted by RosaLee08


When I call customer care please stop hanging up on me!! Very poor customer service. Even the "manager" hung up on me...

Posted by eman2349


avoid Boost Mobile at all costs, constant dropped calls, no service or signal at my home any longer... worked fine for years and they refuse to fix it when the tower failed. no customer service, just idiots that give you the run around. I'm going back to Verizon...

Posted by Brian


My name is Darrell Parson.I went into one of your stores in Fortwalton Beach,Florida.I purchased a phone there called the Kyocera Milano.When I downloaded 3 apps and sent a few messages,it ran out of memory space.The associate there recommened this phone.Why,I dont know.Anyways,I was told there was no returns.I feel tricked by buying this phone.So,I came in numerous times for questions about this phone.Courtney was polite but,the short mexican girl told me "Maybe You Should Just Go Somewhere Else".I thought that was rude.So,I did.I had to go back to Boost mobile again and she "Rolled" her eyes and refused to me her name.

Posted by chauffeurj


Hi I need a printout of the call record from 6/7/2013. It has to be with a corporation letter head. This is going to proof that I was not talking on the phone by 12:43pm. The judge is asking me for that proof please see what can you do help me thanks a lot Jose M Rodriguez

Posted by X boost forever


Boost mobile is THE WORST!!!

I have been dealing with their "customer sevice reps" for

weeks now. Not one of them out of about 25 knew what they were talking about. I just got the same "out of the manual"

lines that did not even pertain to my problems.

I asked numerous times for their corporate headquarters and was told they dont have any! WHAT A JOKE


Myself and my entire family will NEVER use boost again.

Lying absolutely no customer service!!!

Posted by Anonymous


Boost charges sales tax when mobile prepay phones are only required to pay the 911 tax of 50 to 75 cents depending on the state.
By doing this Boost is collecting MILLIONS of dollars from its pre-paid customers for sales tax when they should not and MUST refund these amounts to customers.

Posted by tyrabroaden


my name is Tyra Broaden, i have been a customer of boost mobile for over four years within that time i have purchased 6 phones all which have went out within a year, as i read the comments i notice many of your customers state that the representatives dont know what they are doing or talking about, i purchased a kyocera phone in february 2013, two days later i was unable to use my phone, took it back same thing happened went back to the store, he tried about three kyocera phones and they were all having network problems, so he told me to give hiome an extra 40 dollars and he sold me the samsung galaxy rise, here it is 6 months later and my phone is going out again haven't been able to use it in three days, so after offering me a 30% discount on another phone which i refused they transferred me to your resolution department an i spoke with someone named "roy" after i refused to take the 30% off he was rude i asked him his name he told me "roy" i asked if he had an employee I.D number he told me no he didnt just roy i proceeded to ask him so there is noone else their named "roy" how would they find him without an employee number he then hung up in my face. i did end up speaking with someone and they said they would send me a phone in 48 hours - 5 days called back this morning and they told me i wouldnt receive my phone for 10 business days and if i could borrow another phone from a friend until mines come. i no longer want to be a customer they have no customer service experience at all, they have no interest at keeping they're customers its just sad....

Posted by Anonymous


I switched to Boost Mobile in Late January of this year (2013) and it was the biggest mistake ever. I have been trying for several days to reach someone who would take the time to assist me because I kept getting bounced from one number to the next to no avail )the same way the phone I have (Kyocera hydo) is doing when I make calls--horrible phone I might add. I finally spoke with a man today in San Diego, CA by the name of Dave and he assured me the process he was going to perform would not erase my contact info--Guess what? It did. I had spoken with a man named Joe at same location and he had given me a number for someone who could help me at and when I dialed that number it was no longer in service so that is why I called back and reached Dave and told him I had spoke with someone named joe in San Diego and what he told me. This is the worst mess I have ever experienced and I would not recommend Boost Mobile to anyone. To make the matter worse; the phone is still under warranty and I purchased an extended warranty and still this is the manner in which Boost is handling the matter. Not good. I would not suggest anyone get this service but if you do enter it at your own risk like I did. I am going back to AT&T quick fast and in a hurry.

Posted by Reasonable Expectations


A few months ago I switched from Cricket to Boost Mobile as it turns out that was a big mistakes. I did so because they theoretically go down in price. However I shortly thereafter encountered false advertising and it it impossible to speak to a real person for customer service. First lie they provide coverage everywhere. I told them I would be going to Montana and asked if there would be coverage there. I was told yes. As it turned out there was no coverage there. I bought the HTC One phone based on it having beat audio since I have hearing issues. They advertised this feature of beats audio. The audio quality on the phone was horrible. I went into the setting and found that beats audio button was grayed and off. Meaning this feature was disabled. I paid extra for a feature to be able to read and playback voice mail. They did not forewarn me that this feature would not work once I enabled voice mail with a personal message. I then wanted this feature turned off and the company's local San Diego vendor office refused to use there live customer service person access to help me. Instead they gave me a horrible option of resetting my p[hone by removing everything back to the original configurations. As an IT professional I knew that was an extreme answer intended to force me to leave the store dissatisfied. Additionally the phone is having performance problems and it needs to be fixed. I pay the extra $5/ month only to find out after the fact the horrible repair process means send your phone to them and eventually you get it back. They do not loan you a phone for the duration of repair and shipment. I am dependent on my telephone and they should have a warning sign about this process so that we are not forced to invest $400 - $500 to get your cell phone, accessories, and activate. I want to talk to a real person but cannot get that help. Only help provided for customers is calling Boost's automated robotic help line that only cares about getting your money and even that it does do well.

Posted by asshat vietnam vet


Old is the worst company for communications ever. had my service since May 20122012... still paying 55 dollars a month. the first 6 months my voicemail didn't work.. and I haven't been able to receive a text from my other boost phone sent May. they offered me $10 in monetary compensation one time only... their company in the United States of America yet none of them can speak English. it's really hard to communicate with communications company when the people do not speak clearly or annunciate your words properly. Im going to do a press release.

Posted by Chris


I think its terrible! I bought a new phone in Oct of 2012 and moved to a 3G area in Jan. 2013 and for 7 months am told the tower's are down and that's why my phone don't work at my home. And tonight the tower's supposedly fixed and my phone still don't work at my home. But they tell me my down time is only worth 14.95? That's CRAP! I cant receive calls and cant call out and cant send a text or receive Text~! But yet they cant give me but 14.95 compensation for my down time? That's a disgrace to the human race. I been a customer for year's and so has my whole family and I cant get one strieght person to tell me the truth in this company! Tomorrow I will be with another company and I will be reporting this company to the better business bereau and also the FCC and anyone else I find. But I quarentee Boost Mobile won't get another red cent of my money as of tomorrow! Unless someone in Corporate calls me and fixes the problem. Their customer services Reps are deplorable. Can't speak English and don't know crap about the product their working on! Let alone their good at hanging up on the customers!

Posted by kiana


I agree with many of the customers listed on these 3 pages of complaints, the facts are, does corporate executives such as Matt Carter, CEO/President,and Andre Smith, VP ( who does brand loyalty and customer service) look and read the dissatisfied customers, maybe they do not think it is important, but Quality Best Practices should always be revised. I found another address listed for Corporate Headquarters: Boost Mobile's Corporate Office is locate in Irvine, California. The address is below.

Boost Mobile Corporate Office Headquarters
Address:
51 Discovery, Suite 250
Irvine, CA 92618 USA
Corporate Phone Number: 1-949-336-4000 maybe this can help. Remember to send all letters to the CEO/President and Certify. Maybe if he gets so many letters he will understand the frustration of the high price phones, that work for only 6 months, and state they are under warranty, but will not replace. I know I am sending this letter, and cc: the BBB, and FTC, of all the problems, especially the call centers.. not communicating with each other..

Posted by shellise geter


My Name Is Shellise Geter Ok I Have A Big Problem Ok I Bought A Phone Six Months Ago And Had To Buy Another One Ok Well It Had Issues Ok I Kept Getting The Run Around Ok Now I Was Told I Would Get A New Phone And The Manger Got Put In Jail And I Also Hot Put In Jail Ok They Said I Said Icwas Going To Blast Them With My Bb Gun Its Not True And They Just Dont Like The Fact That The Manger Liked Me Please Get Back To Me Asap Because Of This I Have To Go To Court My Phone Number Is

Posted by Autumnb


Boostmobile is not advanced enough with technology. My phones been down for four days. So they say its due to network enhancement.Estimated time is 26th of July and today is the 20th.Damn Hurricane Sandy came through New York and they had phones up and running in no time then what Boostmobile is giving me. Sometimes its better to be on a contract then to be dealing with foolery. This company should be called bootmobile cause all their good for is kicking up bull to their customers. Metro PCS has better phones and service to be no contract.

Posted by Ladybug


How did you even talk to anyone. I bought a new phone and it will not allow me to set up my voice mail. You call boost and you get all these stupid prompts but not a one to talk to anyone. This is too much work for me. Glad I only have a few days left and I will be going with another carrier. At least when you call Metro someone answers the phone.

Posted by silveradojo


The idiots at boost mobile keep telling me I have service at my residence, I have not had tower service since July 5th 2013. I am dumping them on Friday July 12, 2013

Posted by jg


WOW, how do I begin my fustrations w/Boost Mobile,but I'll let the BBB and FTC begin my process of fighting my battle. EVERYONE w/complaints should start there,enough companints against their company's profile,they'll CHANGE the idiots working&offering a$4 credit of NOT having service for 5days,nldn weekrnd,right..I won't waste my time staying on hold and speakin with the feet any longer,I speaking STRAIGHT TO THE HEAD!!..trust me they'll LISTEN,or loose

Posted by regret that i am a customer


customer service has absolutely no idea what they are doing or talking about. there is no training involved at all when it comes to equipment or network service, network went down in my area and it took 4 phone calls and educating them on how calls work before i got someone to tell me there was a tower down, im sorry but its really sad when the customer is educating the rep, they would not let me talk to a manager when i asked to speak with one, the answer is always "he's busy" its like they are coached on how to avoid customer issues, software in phones is a joke, my phone will not save any pictures i take, pictures have to be sent via mms to email in order for me to keep the ones i take, if you pay your bill and its .10 short you have to add 10.10 to the account in order for it to accept the pmt and restore svc. this company is a joke, definately a scam, a complete load and if anyone is thinking about switching to save money, take a second to think about the hassle you will have to endure with the network, customer service, and equipment. there is absolutely nothing good about this company i am surprised they are still in business!!!! BOOST MOBILE I HATE YOU!!!!!!!!!!

Posted by Anonymous


Gives you a recording saying this number and voice mailbox are no longer monitored.

Posted by Angry Customer


Boost Mobile customer service is unprofessional and rude. After 5 days and 24 phone calls, I still cannot access my voice mail, internet or email. When I call, I get put on hold for a half hour or more, I get hung up on, or get a run-around and switched back and forth from customer service to tech support. I should have known that the woman who was giggly who recommended that I wipe my device to restore it (thus losing all contacts) was either incompetent or passive aggressive. These people don't deserve their jobs. There are people who will work harder and be more professional. The customer service is poor.

Posted by chase


My name is John Elliott of Niceville, Florida and I am a very recent convert to Boost Mobile. After 25 years of ATT cell service, their charges had escalated to the point where I felt switching was prudent.I was incredibly blind to the realities that, at least Boost Mobile, is no more than a scam. Their service is horendious, their customer relations are akin to dealing with a pathologicaly lying con-man, inept management, Customer service representatives with a Pit Bull mentality. All in all a poor excuse for a COMPANY. No matter what the cost to myself, it is my intention tp destroy the business sharade that is Boost of Niceville.

Posted by Pissed of about my money


I have been using this companies services going on a year now. I have tried to be patient about the inconsistencies this company seems to have. One the service is below, below average. My first unpleasant experience came the day i paid for my new cellphone. I was sold a phone in an area that had no service. Meaning, i could not receive calls or make them. Customer service number went threw like a charm. 30 days later. My phone works a little better. Now that i live here in ST. Croix, US Virgin Islands. The service is even worse. I'm not one for complaining much. But i spend my hard earned money on this company. The least this company could do is monitor their towers better. Dropped calls should have been a relic by now. But noooooo. We still have money hungry companies who charge too much for less service. Half the time you can't even get threw to speak to someone. I'm feeling this company is headed for a Verizon style lawsuit. I know business, and i know that this company is not representing the view points that customers see. If this company does not fix their service. They need to go out of business and let the grown ups do their job. I mean, come on. Billion dollar company can't even keep their service in tip top shape. But i bet you that new commercial is really spiffy. I think that we need some big company service police. Someone who will make sure the complaints are seen and heard by the big companies owners. Not the employee who figured a way to ignore customers without fault. That will change. Mess with someones money long enough. Some one will come along and help them get it back and then some. Plus, don't you think that it is peculiar that a major company would go to so much lenght to keep from hearing customers complaints?

Posted by HappyMom88


The above number for corporate doesn't work. They don't answer it...dummy line. Had too many complaints and don't want to hear from their customers directly. That's why they have a run-around 888 phone system. Well, after 45 miniutes and several phone tries to the 888-266-7848 Boost number, I finally was able to reach a LIVE human rep. The reps keep telling me that they are going to change the automated system to be able to get a Live person soon, but nothing definate.

Posted by B


Boost mobile has the worst customer care service the people they employ can not speak or understand english the corporte office will not respond to any message sent and their phone numbers do not work so we are just singing to the chour no one is listening or care its best we all just find other providers for cell phone services its too many out there to be used once people start taking there business else where than maybe they will go out of business so pass the word to friends and families via facebook twitter and anyway you can to say do not get boost mobile regardless of the plans they offer

Posted by Debbie


Drug test your management, get a corporate contact number. I walked in and the manager had just smoked marijuana. My son and i were overtaken by the smoke despite him having the backdoor open with a fan blowing outward. When i arrived it took me a minute to get my son out of the car. I was parked directly in front of the door. Nobody came out or went it. When i confronted the manager about the cloud of smoke he suggested it must have been from all the drug dealers he sells phones to. Nobody else was in the store. Next time since there is no contact number i will simply call the police. Not worth exposing my soon to drugs for a phone cover. What a sorry excuse for management. I am completely infuriated about it and unfortunately it is the only location in my area. Should have called police and closed your location. I won't hesitate next time.

Posted by crying


Hi, i went to a Boost Moble store yesterday and not knowing much about what they had to offer i asked the customer rep. for some info. Well...after not being able to answer a few questions he then contacted the customer service dept.I wanted to find out if i would be able to make unlimited calls to Trinidad under any of their plan. A customer Rep. by the name of Mia told me YES i can with the $60. plan. after switching my phone from my company i was with and BUYING two of their phones so i could have two phones with the feature of calling to Trinidad I WAS UNABLE to make ANY CALLS to Trinidad. I was LIED to, I WAS MISINFORMED by the customer who obviously DO NOT know her job thus misinforming me. I then spoke to a Supervisor who said they coud do nothing for me except refund me a one time fee but i had to KEEP THE PHONE which is HORRIBLE for texting . At this point i had given up my plan with another company, given up my phone and now I AM LEFT WITH A HORRIBLE PLAN and and even more HORRIBLE PHONE...I was shocked with all of that took place. I was set up, i was lied too and now left with a phone company who refused to give me back my refund to my credit card or cash but rather said he can only refund it back to my BOOST account so now i am FORCED to stay with them for TWO months. I am telling you be very careful when you are dealing with BOOST. Their staff does not know anything about their service and you can very well be set up and misguided like i have bee.....I am so so upset about my phone and the plan i got from them.

Posted by dharding


Boost mobile has the worst customer care service the people they employ can not speak or understand english the corporte office will not respond to any message sent and their phone numbers do not work so we are just singing to the chour no one is listening or care its best we all just find other providers for cell phone services its too many out there to be used once people start taking there business else where than maybe they will go out of business so pass the word to friends and families via facebook twitter and anyway you can to say do not get boost mobile regardless of the plans they offer

Posted by bg2011


IF YOU GO INTO A BOOST MOBILE STORE AND THE EMPLOYEE THAT WORKS THERE TELLS YOU YOU ARE NOT THE ONLY ONE COMPLAINING AND TELLS YOU HOW BAD BOOST SERVICE IS..AND TELLS YOU HE JUST WORKS THERE BUT WOULDN'T GET A PHONE THERE HIMSELF, THEN WHAT DOES THAT TELL YOU? WELL IT TOLD ME I NEEDED TO HURRY UP AND CHANGE PHONE COMPANIES BECAUSE THIS IS SOMEONE THAT IS SUPPOSE TO STAND IN REPRESENTATION OF THE COMPANY AND I CAN'T GET UPSET WITH HIM BECAUSE HE WAS JUST BEING HONEST BUT ITS BAD WHEN THE EMPLOYEES KNOW HOW THE COMPNAY IS GETTING OVER ON PEOPLE. THEY REALLY NEED TO STOP RIPPING PEOPLE OFF!

Posted by Anonymous


I ordered a SAMSUNG GALAXY PREVAIL for 49.99 online 12/14/12 (Total: $59.99); I was told by Customer service Phone Rep/tech that the 50% off online sale would last until the end of 12/2012; logged back onto boost mobile this monday 12/17/12 the PRVAIL was listed at $99.99; I ordered this via Debit card & was told by a SUPERVISOR; that BOOST POLICY only allows ordered phones to be shipped to the Address on the customers Credit or debit card [I wanted the phone shipped to my jobs address, because i'm their often & my home mail box is unsecure & the phone maybe stolen] they said: IT COULDNT BE DONE [I explained that i just ordered a pair of $70 Boots from EASTBAY & they sent them to my work adress] but Boost still would not comply; FYI: So if you have a KID in college or a Kid in the Millitary, & you purchase them a PHONE from boost, they will only ship the phone to your Adress & you will have to pay extra at the POST OFFICE or UPS/FED EX etc.. & ship it out to your desired destination as a GIFT. BAD COMPANY POLICY & POOR CUSTOMER SERVICE AT BOOST MOBILE!!!!

Posted by S Poteat


Hey Im am writing here as a last attempt to get some assistance from boost mobile. I have had a portion of your service since November the 8th. It is now December the 17th 2012 and the issues with my new phone have NOT been resolved and now you want more money from me for another month of service????. I feel like I have been ripped off by your company and will do what ever necessary to get my money back and to warn people about these issues. Here is the problem that I have tried to get help with for over a month. I have kept records of these phone calls and now I am very happy I did.

On November the 6th I ordered a Kyocera Hydro phone. I received that phone on Thursday November the 8th. When I received that phone I went online, my number *** *** 5520 was ported from ATT. I used that phone with that phone number for a total of 5 days. I also ordered another phone, a Samsung Galaxy Rush. On November 13th that phone came. I went online and switched my account from the Kyocera Hydro to the Samsung Galaxy Rush. I called in to have my mothers number, *** *** 6560 ported in to be used on the Kyocera Hydro which I had just switched from. I was told to let my phones come back on and her number would be working on the hydro. Later after turning my phones on I realized that the 6560 number was on the Galaxy Rush and not the Hydro. The Hydro did not work and my number was gone. I called in again had the 6560 number switched to the right phone but the other did not work. I was given a temporary number which didn't not work at that time for my 5520 number. My mothers number was switched to the correct phone but while on the phone with customer service there was a problem with her line and she was without service for days but is not currently fixed. I still do not have my *** *** 5520 number, I still have the temporary number *** *** 9801. I am only able to make calls and access the web. I can not text, I can not set up my voicemail and I do not have my number I have had for years.

I continued to get transferred repeatedly with people I had trouble understanding and each time I had to explain my situation over and over again. Ive spent hours on the phone with boost mobile with customer reps who have been rude to me, who have transferred me to wrong departments, given me numbers that did not work. One of the rude reps would not allow me to speak to her team leader or supervisor even after I asked her several times. I was on the phone with her for almost 2 hours, there were communication problems and she would ask me why I wanted to speak to her supervisor and I simply told her because you're not able to help me with the issue I need someone who can. She ignored my requests and transferred me again. I feel like I have been getting the run around. Every time I call I hear something new. I was told that the 6560 number was showing up on both phones and I needed a third handset to fix it. I was told they could no longer find the 5520 number in the system and asking me repeatedly if Im sure it was ported over. I AM sure. I used my ATT number for 5 days with boost mobile. I was also told I couldn't text because they were switching over to new towers and the problem would be resolved automatically on the 20th of November and I could call in and be refunded after it was fixed. It was never fixed and I was told by another rep that theres nothing going on in the area... .again a run around.

I was also told by the engineering department after waiting over 72 hours for them to phone that the 5520 should be working. The reps wanted me to accept their word that every thing was fixed but when I asked them to call both numbers they would see that the 5520 number says disconnected and the 9801 number would ring to my phone although it should have been the reverse. I do not want a different number I want the number I had. I chose your company because I could keep my number and pay 55 dollars for a months service. I have paid my 55 dollars, and I am not getting the promised service of unlimited text talk and web. I cant text, I cant set up voicemail I don't have my number. Noones helping me.

I went through the same steps and processes with over 10 customer service reps, restarting, rebooting, and restoring my phone to factory settings and nothing came out of it. A ticket was created and sent to the engineering department. They called me back a few days later only to end up telling me they have done all they can they are sending me to another department who can better assist me. They never called back. I end up calling the engineering department back and was transferred. I was told by several people they would fix it. The last guy said he understood the problem but none of your other workers did and he was trying to explain through chat and phone calls the issue. He said he understood my issue and would put my files in his bin for the next day and he would take care of it and call me back and make sure it was resolved. I waited and have not received a call.

I am in the middle of job searching, Ive just graduated a private University and have sent out resumes with my *** *** 5520 number that says it has been disconnected. Boost mobile is preventing me from job opportunities and I am very dissatisfied with your company. As stated earlier something needs to be done about this. I need to be refunded for the services I have paid for an am not getting, for this phone I paid for that is not benefiting me and allowing me to get the services that I paid for. I paid 55 dollars to boost mobile on the 8th of November and as of December the 117th I have not received those services paid for. I was told this morning while asking for a credit because I dont want to keep paying if Im not getting what I paid for that I had NEVER made a payment to boost mobile at all even though I have bank records showing I did. Apparently she think some customer service rep gave me 55 dollars for a free month of service. Yeah right. I will take other actions if necessary.

Posted by Anonymous


phone number is not good

Posted by BellaVita


I have been attempting to set up a new service with Boost Mobil. I purchased a phone via the internet on sale by 50$ off (1/3 off the original price) on black Friday Nov 23 2012. I was told I would have it in 3 days. I received their confirmation email on Monday the 25th. Today is December 4th and still no phone. I have written twice and called the Fake Costumer service number on their web page. It now belongs to a hotel and has for 2 (TWO) years. The man who answered said that he is fed up with Boost Mobil himself,as people call all the time. I called by credit card company and there was a record that they had put in a request for funds, however, for an unknown reason the request was not completed. She tole me that if fund had been denied (which they had NOT) they would have contacted me. Something unknown just went wrong and I guess it was too much trouble for them to complete the sale.
And that is before they have ANY of my money. Now that is u8nbelievably bad customer service when you can't even become a customer. Perhaps I just been lucky this time.

Posted by Anonymous


So....crazy story today.....

I have been looking to upgrade my phone for a while. I like the prepaid plans cause they are cheaper. For example....with Virgin Mobile I can get unlimited EVERYTHING for $55 a month.

So...My wife has had boost for a while, and I have had Virgin. Only reason I didn't switch was the cost of the phone.

Step in Cyber Monday. Boost had a sale on the EVO V Design for $187 and I had a coupon for $50 off....so $137...great deal, so I decide to pull the trigger. Boost also has Shrinkage...for every 6 months you pay on time, your bill goes down $5 till your are down to $40 (Android). My wife is at $45 right now.

So I go on their site and order the phone. When I hit Confirm Order, I get an error screen. Go to check my bank account to see if it went through and IT DID....THREE TIMES....with tax, etc...it is holding $145.74 x 3.

I call Boost....they say my card was declined because IP address did not match the area of the cardholder address....but I am like....well you are HOLDING my money. They said automatic reversals go through immediately.

So I call PNC....they say that the reversal will match up with the holds during overnight processing and I will not see that charge tomorrow.

All good.....

So armed with this info....I decide to CALL boost to make sure their are no problems placing the order. Figure I will try one more time since the money will come back tomorrow and I have enough to cover it. SO I place the order....and the chick comes back and says I was declined....I am like WTF! I go to PNC online banking....and sure enough....$145.74 AGAIN!!!! If anyone is doing the math....we are up to almost $600 on hold in my account. Again, call boost, they issue a reversal....PNC says it will clear overnight....so ALL $600 will come back tomorrow.

So....all these ****ing issues...and I just so happen to be holding some cash. SO my wife says....go get a prepaid VISA....if they are not working well with PNC...you can bypass it getting a prepaid VISA and put it in HER name so I have nothing to do with the order.

Mind you...only jumping through hoops to save $120 on the phone which is a CYBER MONDAY deal so has to be done today.

So...I go to Walmart. I get the prepaid card for $160....I come home, we order it online, put it in my WIFES name.....voila....****ING ERROR on the website again, and go to the prepaid site...and...guess what? Charge $145.74....

Keeping up with the math?

Boost now has a hold on a total of almost $750 dollars of mine for a $137 ****ing phone.

I started this fiasco at 2:30PM it is now 9:30PM....it became a matter of **** YOU I want my phone. They won this battle.

I give up....short of giving me a free phone for this cluster ****, boost will never get my business. EVER.


They have a hold on $750 and I still have no phone.

Posted by sickofvegas


WARNING TO BOOST MOBILE!!!! We the customers can put you out of business. How dare you ask me for more money for the next month's service when you haven't rectified me not having service for the previous month.

You should never underestimate the power of the people!

Posted by letigre


They forced me to buy a new phone because I had an iDen one...I bought one of the phones they recommeded from THEIR site...now I can't get anyone to help me with using the phone!!!!!!!!! I can't even get them to answer emails or to call me back with a live person

Posted by Anonymous


All of your advertising is just a lot of hype. You have the worst service of any phone co. I can not reach a actual person on the phone, all I can get is menues. I am trying to stop the constant commercial messages on my phone.

Posted by the1gman


I dont know if the savings is worth it. It is impossible to reach a live representative. My phone service has been interrupted srter my payment and even before it was due. Now I live in far Rockaway NY. We were hit bi hutticane sandy on10/29 Monday. The power went out and stayedorr until 11/11. Allduring this time, I had NO phone service at all including texting. I could not call my job,my children,someone to come and help me. No one knew where I was or even if I made it. My bill was due today 11/12. My service is now interrupted. Dont I even get a break for at least one day. What the hell is this. New York has been declared a disaster area.

Posted by yousuckboost


It is time to put the word out - boycott boost mobile. Since we can't reach them to clear up problems, or have our concerns heard, then it's time for them not reach us either. The service is poor, customer service is even worst.

We are spending our hard earned money on this super poor service. Time to got to Cricket. Thanks for nothing Boost Mobile.

Posted by Anonymous


i have had the same problems they tried to fix my phone when they had a outage and broke it completly ! so then i sent in to zte what i was told to do ! first told by boost that i had insurance then told by zte that i didnt so i had to pay 100 bucks for the ragly phone ! so fed up !!!!!

Posted by gretchent


I HAVE HAD NOTHING BUT TROUBLE WITH MY PHONE CONTINUALLY HANGING UP ON PEOPLE IN THE MIDDLE OF MY PHONE CALLS SOMETIMES VERY IMPORTANT CALLS I BOUGHT THE INSURANCE AND WAS TOLD THERE WAS NO DEDUCTIBLE NOW THAT I NEED A NEW PHONE I AM TOLD I HAVE TO PAY A DEDUCTIBLE. MY SISTER EVEN WITTNESSED THE WHOLE TRANSACTION HER NUMBER IS I LOOK FORWARD TO YOUR ATTENTION IN THIS MATTER ASAP THANK YOU GRETCHEN TRUNDY 3 SINCERELY MS. GRETCHEN TRUNDY

Posted by Boost customer


OMG CAN WE SAY WHAT THE HELL

Ridiculous...I have the same complaint as the ones below me. All of the complaints. The most thing that has shrunk in my shrinkage plan is my service. For the first month I was good. All of the other proceeding months its been the same story and I have even bought a new phone thinking it would remedy the problem and it only got worst. If you haven not swithched to Boost Mobile Don't

Posted by Deniseferry1


You can no longer reach boostmobile thru the number posted on this site for cooperate offices. They out source all of their customer services. I have been all over the world thru the c s. Half of the time the reps speak very little english. I have been to china, malaysia, caracas, venezuela, china, japan, caribbean and they finally plano, tx. My cell service towers has stopped working in august of 2912. When i call they keep giving me an estimated time of repair and when the date comes the repair has not been completed...

Posted by Anonymous


I bought your phone believing your ads.You ripped me off by having me buy your unlimited plan which was $55.00. Your sorry ass service couldn't put any bars on my phone at all.Your whole network is a rip off. anyone buying one of your phones is getting ripped off. You're nothing but a bunch of thieves.You're not getting my e-mail address you bunch of pussies,you don't plan on contacting me anyway.

Posted by marabell8


when i first got my boost mobil phone it worked just fine probably 4 the first 2 mounths after that i couldnt recieve pictures that were sent 2 me. now when i talk on the phone it is so choppy that i cant talk on it. i dont know what is going on but i am going 2 have 2 have better service than this.i pay 50.00 a month and i dont plan on wasting another 50.00 unless u can fix the problem.

Posted by marilynd54


What is going on with the coverage for my phone. I am not able to get any coverage in my area and I was getting coverage here before. I call the customer service line and can not get through. I am not happy with my service right now. What are you going to do about this problem, can't get calls through my phone every call goes to voice mail and I have important call that I need to recieved. This problem need to be fix.

Posted by dont mess witht he customer


You guys are not the only ones scammed over by these piece of crap people! Rest assured ur not alone we shall boycott this company and have any one who uses it join tmobile or some other companies! I started by having my entire family and there family with phones go to tmobile they lost 200 or more customers now

Posted by Anonymous


Boost Mobile ripped off my phone, gave me a crappy replacement and refuses to do the right thing. Boost- i am not gonna lay down and take it. you started this and i will continue to smear the boost name till i can no longer type.

Posted by Fustrated


I have been calling and writing for days now, and not getting the response I am looking for! I want a yes or no about if Boost Mobile is getting the iphone. If yes we shall wait if no then were going somewhere else. I keep getting "well maybe, and if we do we will send you a message to your phone" sorry that's not good enough right now, the rumors have been out since the summer months and I'm not going to wait to much longer.

Posted by Anonymous


I am beyond disappointed with boost. I heard good things and i switched from Verizon to boost. Since receiving my phone about six months ago i get horrible service even in places that other people with boost get great service i do not receive phone calls or text messages on a regular basis no matter how much service i do have. I have the zte warp. Not only do i have the problem with not receiving calls my phone freezes constantly, it shuts off whenever it wants, and it does random things whenever it wants. I have never been so disappointed with a phone or the service before i switched to boost. I had the insurance for it but when i called i had to pay a deductible, i feel that since it's not my fault the phone is malfunctioning i should get a free replacement phone if i don't get a free replacement i will be switching service to another company where i won't have these problems.

Posted by styus


New CUSTOMER!!! This is not what I expected... I joined your company in June got insurance in July. Since then, it has been the worst. I've been shifted around the company by many different customer service reps and I have called numerous of time waiting on a phone for almost 2 months. Finally the phone was delivered to an Fed Ex nearby location. The phone Boost mobile sent to me was the smallest phone in the warehouse with no capablities near what I had on my Android. For me to be new to this company, it has been a major disappointment. I switched over from MetroPCS, which was a company where I received good or should I say excellent customer service. I have spoken to more than 15 people from your company and I can count on one hand who were professional and respectful. I have NEVER experienced this with any other company. I am a very disappointed customer who has been thrown under the bus by your company. If you could take the time out to give this any attention, you will see exactly what I am referring to... The coverage and service I received were o.k. but I will be switching companies soon and just wanted to let you guys at Boost Mobile that I am very shocked to find out that a million dollar cell phone company go around treating their customers like gum stuck to the bottom of a heal... I will also let my family and others who I know with the company about my terrible experience. By the way I am still waiting on a Blackberry replacement phone if it's going to take almost two months for me to get that one you all can keep it... I just got off the phone with Boost once again and they lied numerous of times and I am sick of this I am switching my service and none of my family member or friends will ever..never.. go with your company. Thanks for nothing!!!
Upset and Disappointed
Sonia Renita Tyus
[email protected]

Posted by [email protected]


FORTH TIME SENDING EMAIL ABOUT RUINED BLACKBERRY.AS I LOOK AT ALL THE COMMENTS,NONE ARE GOOD .HAND A CALL FROM BOOST CUSTOMER SERVICE AND IT HUNG UP ON ME HALFWAY INTO MY STORY OF HOW THEY BROKE MY BLACKBERRY.SO STILL NO ONE CARES ABOUT THE REPLACEMENT OF MY BLACK BERRY.SO CHANNEL NINE NEWS IS GETTING AN EMAIL AND IF WE BRING IT TO THE NEWS THEN EVERYTHING WILL COME OUT OF THIS PASSING OF THE BUCK.BOOST MOBILE OWES ME A NEW CELL PHONE AND ITS GOING ON 3 MONTHS AND BOOST IS STILL IGNORING ME. I SUSPECT THAT ANDRE MILLER WAS A GREAT CEO OF THIS COMPANY AND WOULD TAKE CARE OF ITS CUSTOMERS .YET I STILL HAVE NOT RESOLVED THE ISSUE.SOMEBODY STAND UP AT BOOST AND DO THE RIGHT THING,YOUR INTEGRITY IS ON THE LINE

Posted by Highly Disappointed


I am dissatisfied with the service i received at one of your stores. I am a new customer who purchased an account through a free promotional phone. The sales lady purposely allowed me to get a phone that was not compatible to my memory card. I advised her that i liked to watch videos and asked her to see if my sd card would work in the new phone. Needless to say the memory card fitted, but i could not play my videos.I tried to return the phone two hours later to get the phone i needed to be able to watch videos/smart phone. I offered to pay any additional charges to disconnect and reconnect to the phone i needed. I was told because it was a promotional offer i would have to pay another additional $50 like before. This was the sales person mistake. Therefore, i should not get stuck with a phone that i was given the impression that it was a smart phone.

Posted by sexyblack


ive called 611 to talk to someone about how do i put a ringtone to each one of my contact'i have a samsumg galaxy prevail an i can not get to no one,so i can i get to talk to a live person please help me!!!!!!!!

Posted by [email protected]


I recently have been having a texting problem with the Samsung Transform Ultra. On 7-25-12 in the evening I experienced the problem with my phone not notifying me when I receive a texts. A spoke with many c/s reps and technitions taking me through all the steps like: taking the battery out, updating my PRL, Profile and factory resetting my handset with the tech provisioning it also. (Problem not resolved) After numerous phone calls finally a ticket number was issued to me #192 005 30 120 727. also my fiance having the same exact problem #192 008 77 120 728. I was told that in 72 hours I was to receive a phone call regarding the fix to my problem. (NO CALL) again I call your c/s reps. and no information is told. I recently worked for a wireless company and knowing the customer service I have been given is UNEXCEPTABLE. I did find out that three towers are having problems in my area and that the problem will HOPEFULLY be resolved by 8-2-12. After all this aggreviation from your service I AM hesitate to stay with Boost Mobile. I'm thinking Cricket is sounding better and better and maybe I will give them a try if my problem is not fixed. When your company tells a consumer they will CALL you and then doesn't just tells me Boost Mobile only cares about the money not their customers!!!!!!!!!!!!!

Posted by tech1otr


I recently bought me a new motorola theory, and i love this phone. for a week and a half. I have had no help from boost,BCGZ and now I cant use the phone because there is a hash match error and requesting usb programming. why isnt boost helping us????? Ive gone through all of the channels three or four times and I am either hung up on or my malfunctioning phone drops the call. can some one please shoot me an email with a contact person or a good lawyer. 5303708348

Posted by Kim Dowda


Please call. I have lost my number after years of ads. Truck lettering, Letterhead and Boost will not give up my phone number that I had before Boost.
I've called the TV station wsb and asked for trouble shooting advice. Do I need to call the Fcc or public service commission.
Do I need an Attorney. And how about all those no service dropped calls. Please call me 678-705-7610

Posted by Rudy


Dear Sir or Madam,
I am very disappointed for the service I've received in having my question not answered. I was supposed to have 24/7 service but up until this day, I canâ??t make or receive any calls because my service has been restricted and know one knows for how long I'll be with out a phone. Iâ??ve been trying to contact your customer support representatives to help me regarding this issue, but it seems that my complaint continue to be unresolved.
To resolve this issue, I ask that someone tell me how long will said cell be deactivate? Iâ??ve been a loyal customer and I look forward to hearing from you regarding a resolution to this problem. Please contact me at (404)949-5065.



Rudolph Rivers III
Refund & Recovery Specialist
Quality Assurance, Appeals and Audits Department
Kaiser Permanente Georgia Region
(404)949-5065 (office)
(404)949-5002 (fax)
[email protected]

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