Boost Mobile Corporate Office

customer service has absolutely no idea what they are doing or talking about. there is no training involved at all when it comes to equipment or network service, network went down in my area and it took 4 phone calls and educating them on how calls work before i got someone to tell me there was a tower down, im sorry but its really sad when the customer is educating the rep, they would not let me talk to a manager when i asked to speak with one, the answer is always "he's busy" its like they are coached on how to avoid customer issues, software in phones is a joke, my phone will not save any pictures i take, pictures have to be sent via mms to email in order for me to keep the ones i take, if you pay your bill and its .10 short you have to add 10.10 to the account in order for it to accept the pmt and restore svc. this company is a joke, definately a scam, a complete load and if anyone is thinking about switching to save money, take a second to think about the hassle you will have to endure with the network, customer service, and equipment. there is absolutely nothing good about this company i am surprised they are still in business!!!! BOOST MOBILE I HATE YOU!!!!!!!!!!

regret that i am a customer 5/6/13 6:09PM

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Gives you a recording saying this number and voice mailbox are no longer monitored.

Anonymous 5/6/13 9:10AM

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Boost Mobile customer service is unprofessional and rude. After 5 days and 24 phone calls, I still cannot access my voice mail, internet or email. When I call, I get put on hold for a half hour or more, I get hung up on, or get a run-around and switched back and forth from customer service to tech support. I should have known that the woman who was giggly who recommended that I wipe my device to restore it (thus losing all contacts) was either incompetent or passive aggressive. These people don't deserve their jobs. There are people who will work harder and be more professional. The customer service is poor.

Angry Customer 3/1/13 5:42AM

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My name is John Elliott of Niceville, Florida and I am a very recent convert to Boost Mobile. After 25 years of ATT cell service, their charges had escalated to the point where I felt switching was prudent.I was incredibly blind to the realities that, at least Boost Mobile, is no more than a scam. Their service is horendious, their customer relations are akin to dealing with a pathologicaly lying con-man, inept management, Customer service representatives with a Pit Bull mentality. All in all a poor excuse for a COMPANY. No matter what the cost to myself, it is my intention tp destroy the business sharade that is Boost of Niceville.

chase 2/13/13 3:56PM

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I have been using this companies services going on a year now. I have tried to be patient about the inconsistencies this company seems to have. One the service is below, below average. My first unpleasant experience came the day i paid for my new cellphone. I was sold a phone in an area that had no service. Meaning, i could not receive calls or make them. Customer service number went threw like a charm. 30 days later. My phone works a little better. Now that i live here in ST. Croix, US Virgin Islands. The service is even worse. I'm not one for complaining much. But i spend my hard earned money on this company. The least this company could do is monitor their towers better. Dropped calls should have been a relic by now. But noooooo. We still have money hungry companies who charge too much for less service. Half the time you can't even get threw to speak to someone. I'm feeling this company is headed for a Verizon style lawsuit. I know business, and i know that this company is not representing the view points that customers see. If this company does not fix their service. They need to go out of business and let the grown ups do their job. I mean, come on. Billion dollar company can't even keep their service in tip top shape. But i bet you that new commercial is really spiffy. I think that we need some big company service police. Someone who will make sure the complaints are seen and heard by the big companies owners. Not the employee who figured a way to ignore customers without fault. That will change. Mess with someones money long enough. Some one will come along and help them get it back and then some. Plus, don't you think that it is peculiar that a major company would go to so much lenght to keep from hearing customers complaints?

Pissed of about my money 2/11/13 3:53PM

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The above number for corporate doesn't work. They don't answer it...dummy line. Had too many complaints and don't want to hear from their customers directly. That's why they have a run-around 888 phone system. Well, after 45 miniutes and several phone tries to the 888-266-7848 Boost number, I finally was able to reach a LIVE human rep. The reps keep telling me that they are going to change the automated system to be able to get a Live person soon, but nothing definate.

HappyMom88 1/25/13 5:54AM

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Boost mobile has the worst customer care service the people they employ can not speak or understand english the corporte office will not respond to any message sent and their phone numbers do not work so we are just singing to the chour no one is listening or care its best we all just find other providers for cell phone services its too many out there to be used once people start taking there business else where than maybe they will go out of business so pass the word to friends and families via facebook twitter and anyway you can to say do not get boost mobile regardless of the plans they offer

B 1/22/13 6:11AM

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Drug test your management, get a corporate contact number. I walked in and the manager had just smoked marijuana. My son and i were overtaken by the smoke despite him having the backdoor open with a fan blowing outward. When i arrived it took me a minute to get my son out of the car. I was parked directly in front of the door. Nobody came out or went it. When i confronted the manager about the cloud of smoke he suggested it must have been from all the drug dealers he sells phones to. Nobody else was in the store. Next time since there is no contact number i will simply call the police. Not worth exposing my soon to drugs for a phone cover. What a sorry excuse for management. I am completely infuriated about it and unfortunately it is the only location in my area. Should have called police and closed your location. I won't hesitate next time.

Debbie 12/27/12 6:32AM

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Hi, i went to a Boost Moble store yesterday and not knowing much about what they had to offer i asked the customer rep. for some info. Well...after not being able to answer a few questions he then contacted the customer service dept.I wanted to find out if i would be able to make unlimited calls to Trinidad under any of their plan. A customer Rep. by the name of Mia told me YES i can with the $60. plan. after switching my phone from my company i was with and BUYING two of their phones so i could have two phones with the feature of calling to Trinidad I WAS UNABLE to make ANY CALLS to Trinidad. I was LIED to, I WAS MISINFORMED by the customer who obviously DO NOT know her job thus misinforming me. I then spoke to a Supervisor who said they coud do nothing for me except refund me a one time fee but i had to KEEP THE PHONE which is HORRIBLE for texting . At this point i had given up my plan with another company, given up my phone and now I AM LEFT WITH A HORRIBLE PLAN and and even more HORRIBLE PHONE...I was shocked with all of that took place. I was set up, i was lied too and now left with a phone company who refused to give me back my refund to my credit card or cash but rather said he can only refund it back to my BOOST account so now i am FORCED to stay with them for TWO months. I am telling you be very careful when you are dealing with BOOST. Their staff does not know anything about their service and you can very well be set up and misguided like i have bee.....I am so so upset about my phone and the plan i got from them.

crying 12/25/12 6:52AM

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Boost mobile has the worst customer care service the people they employ can not speak or understand english the corporte office will not respond to any message sent and their phone numbers do not work so we are just singing to the chour no one is listening or care its best we all just find other providers for cell phone services its too many out there to be used once people start taking there business else where than maybe they will go out of business so pass the word to friends and families via facebook twitter and anyway you can to say do not get boost mobile regardless of the plans they offer

dharding 12/24/12 9:18AM

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IF YOU GO INTO A BOOST MOBILE STORE AND THE EMPLOYEE THAT WORKS THERE TELLS YOU YOU ARE NOT THE ONLY ONE COMPLAINING AND TELLS YOU HOW BAD BOOST SERVICE IS..AND TELLS YOU HE JUST WORKS THERE BUT WOULDN'T GET A PHONE THERE HIMSELF, THEN WHAT DOES THAT TELL YOU? WELL IT TOLD ME I NEEDED TO HURRY UP AND CHANGE PHONE COMPANIES BECAUSE THIS IS SOMEONE THAT IS SUPPOSE TO STAND IN REPRESENTATION OF THE COMPANY AND I CAN'T GET UPSET WITH HIM BECAUSE HE WAS JUST BEING HONEST BUT ITS BAD WHEN THE EMPLOYEES KNOW HOW THE COMPNAY IS GETTING OVER ON PEOPLE. THEY REALLY NEED TO STOP RIPPING PEOPLE OFF!

bg2011 12/20/12 9:39PM

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I ordered a SAMSUNG GALAXY PREVAIL for 49.99 online 12/14/12 (Total: $59.99); I was told by Customer service Phone Rep/tech that the 50% off online sale would last until the end of 12/2012; logged back onto boost mobile this monday 12/17/12 the PRVAIL was listed at $99.99; I ordered this via Debit card & was told by a SUPERVISOR; that BOOST POLICY only allows ordered phones to be shipped to the Address on the customers Credit or debit card [I wanted the phone shipped to my jobs address, because i'm their often & my home mail box is unsecure & the phone maybe stolen] they said: IT COULDNT BE DONE [I explained that i just ordered a pair of $70 Boots from EASTBAY & they sent them to my work adress] but Boost still would not comply; FYI: So if you have a KID in college or a Kid in the Millitary, & you purchase them a PHONE from boost, they will only ship the phone to your Adress & you will have to pay extra at the POST OFFICE or UPS/FED EX etc.. & ship it out to your desired destination as a GIFT. BAD COMPANY POLICY & POOR CUSTOMER SERVICE AT BOOST MOBILE!!!!

Anonymous 12/17/12 3:13PM

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Hey Im am writing here as a last attempt to get some assistance from boost mobile. I have had a portion of your service since November the 8th. It is now December the 17th 2012 and the issues with my new phone have NOT been resolved and now you want more money from me for another month of service????. I feel like I have been ripped off by your company and will do what ever necessary to get my money back and to warn people about these issues. Here is the problem that I have tried to get help with for over a month. I have kept records of these phone calls and now I am very happy I did.

On November the 6th I ordered a Kyocera Hydro phone. I received that phone on Thursday November the 8th. When I received that phone I went online, my number *** *** 5520 was ported from ATT. I used that phone with that phone number for a total of 5 days. I also ordered another phone, a Samsung Galaxy Rush. On November 13th that phone came. I went online and switched my account from the Kyocera Hydro to the Samsung Galaxy Rush. I called in to have my mothers number, *** *** 6560 ported in to be used on the Kyocera Hydro which I had just switched from. I was told to let my phones come back on and her number would be working on the hydro. Later after turning my phones on I realized that the 6560 number was on the Galaxy Rush and not the Hydro. The Hydro did not work and my number was gone. I called in again had the 6560 number switched to the right phone but the other did not work. I was given a temporary number which didn't not work at that time for my 5520 number. My mothers number was switched to the correct phone but while on the phone with customer service there was a problem with her line and she was without service for days but is not currently fixed. I still do not have my *** *** 5520 number, I still have the temporary number *** *** 9801. I am only able to make calls and access the web. I can not text, I can not set up my voicemail and I do not have my number I have had for years.

I continued to get transferred repeatedly with people I had trouble understanding and each time I had to explain my situation over and over again. Ive spent hours on the phone with boost mobile with customer reps who have been rude to me, who have transferred me to wrong departments, given me numbers that did not work. One of the rude reps would not allow me to speak to her team leader or supervisor even after I asked her several times. I was on the phone with her for almost 2 hours, there were communication problems and she would ask me why I wanted to speak to her supervisor and I simply told her because you're not able to help me with the issue I need someone who can. She ignored my requests and transferred me again. I feel like I have been getting the run around. Every time I call I hear something new. I was told that the 6560 number was showing up on both phones and I needed a third handset to fix it. I was told they could no longer find the 5520 number in the system and asking me repeatedly if Im sure it was ported over. I AM sure. I used my ATT number for 5 days with boost mobile. I was also told I couldn't text because they were switching over to new towers and the problem would be resolved automatically on the 20th of November and I could call in and be refunded after it was fixed. It was never fixed and I was told by another rep that theres nothing going on in the area... .again a run around.

I was also told by the engineering department after waiting over 72 hours for them to phone that the 5520 should be working. The reps wanted me to accept their word that every thing was fixed but when I asked them to call both numbers they would see that the 5520 number says disconnected and the 9801 number would ring to my phone although it should have been the reverse. I do not want a different number I want the number I had. I chose your company because I could keep my number and pay 55 dollars for a months service. I have paid my 55 dollars, and I am not getting the promised service of unlimited text talk and web. I cant text, I cant set up voicemail I don't have my number. Noones helping me.

I went through the same steps and processes with over 10 customer service reps, restarting, rebooting, and restoring my phone to factory settings and nothing came out of it. A ticket was created and sent to the engineering department. They called me back a few days later only to end up telling me they have done all they can they are sending me to another department who can better assist me. They never called back. I end up calling the engineering department back and was transferred. I was told by several people they would fix it. The last guy said he understood the problem but none of your other workers did and he was trying to explain through chat and phone calls the issue. He said he understood my issue and would put my files in his bin for the next day and he would take care of it and call me back and make sure it was resolved. I waited and have not received a call.

I am in the middle of job searching, Ive just graduated a private University and have sent out resumes with my *** *** 5520 number that says it has been disconnected. Boost mobile is preventing me from job opportunities and I am very dissatisfied with your company. As stated earlier something needs to be done about this. I need to be refunded for the services I have paid for an am not getting, for this phone I paid for that is not benefiting me and allowing me to get the services that I paid for. I paid 55 dollars to boost mobile on the 8th of November and as of December the 117th I have not received those services paid for. I was told this morning while asking for a credit because I dont want to keep paying if Im not getting what I paid for that I had NEVER made a payment to boost mobile at all even though I have bank records showing I did. Apparently she think some customer service rep gave me 55 dollars for a free month of service. Yeah right. I will take other actions if necessary.

S Poteat 12/17/12 8:39AM

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phone number is not good

Anonymous 12/12/12 6:26PM

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I have been attempting to set up a new service with Boost Mobil. I purchased a phone via the internet on sale by 50$ off (1/3 off the original price) on black Friday Nov 23 2012. I was told I would have it in 3 days. I received their confirmation email on Monday the 25th. Today is December 4th and still no phone. I have written twice and called the Fake Costumer service number on their web page. It now belongs to a hotel and has for 2 (TWO) years. The man who answered said that he is fed up with Boost Mobil himself,as people call all the time. I called by credit card company and there was a record that they had put in a request for funds, however, for an unknown reason the request was not completed. She tole me that if fund had been denied (which they had NOT) they would have contacted me. Something unknown just went wrong and I guess it was too much trouble for them to complete the sale.
And that is before they have ANY of my money. Now that is u8nbelievably bad customer service when you can't even become a customer. Perhaps I just been lucky this time.

BellaVita 12/4/12 11:19PM

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So....crazy story today.....

I have been looking to upgrade my phone for a while. I like the prepaid plans cause they are cheaper. For example....with Virgin Mobile I can get unlimited EVERYTHING for $55 a month.

So...My wife has had boost for a while, and I have had Virgin. Only reason I didn't switch was the cost of the phone.

Step in Cyber Monday. Boost had a sale on the EVO V Design for $187 and I had a coupon for $50 off....so $137...great deal, so I decide to pull the trigger. Boost also has Shrinkage...for every 6 months you pay on time, your bill goes down $5 till your are down to $40 (Android). My wife is at $45 right now.

So I go on their site and order the phone. When I hit Confirm Order, I get an error screen. Go to check my bank account to see if it went through and IT DID....THREE TIMES....with tax, etc...it is holding $145.74 x 3.

I call Boost....they say my card was declined because IP address did not match the area of the cardholder address....but I am like....well you are HOLDING my money. They said automatic reversals go through immediately.

So I call PNC....they say that the reversal will match up with the holds during overnight processing and I will not see that charge tomorrow.

All good.....

So armed with this info....I decide to CALL boost to make sure their are no problems placing the order. Figure I will try one more time since the money will come back tomorrow and I have enough to cover it. SO I place the order....and the chick comes back and says I was declined....I am like WTF! I go to PNC online banking....and sure enough....$145.74 AGAIN!!!! If anyone is doing the math....we are up to almost $600 on hold in my account. Again, call boost, they issue a reversal....PNC says it will clear overnight....so ALL $600 will come back tomorrow.

So....all these ****ing issues...and I just so happen to be holding some cash. SO my wife says....go get a prepaid VISA....if they are not working well with PNC...you can bypass it getting a prepaid VISA and put it in HER name so I have nothing to do with the order.

Mind you...only jumping through hoops to save $120 on the phone which is a CYBER MONDAY deal so has to be done today.

So...I go to Walmart. I get the prepaid card for $160....I come home, we order it online, put it in my WIFES name.....voila....****ING ERROR on the website again, and go to the prepaid site...and...guess what? Charge $145.74....

Keeping up with the math?

Boost now has a hold on a total of almost $750 dollars of mine for a $137 ****ing phone.

I started this fiasco at 2:30PM it is now 9:30PM....it became a matter of **** YOU I want my phone. They won this battle.

I give up....short of giving me a free phone for this cluster ****, boost will never get my business. EVER.


They have a hold on $750 and I still have no phone.

Anonymous 12/3/12 7:48PM

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WARNING TO BOOST MOBILE!!!! We the customers can put you out of business. How dare you ask me for more money for the next month's service when you haven't rectified me not having service for the previous month.

You should never underestimate the power of the people!

sickofvegas 12/3/12 1:54PM

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They forced me to buy a new phone because I had an iDen one...I bought one of the phones they recommeded from THEIR site...now I can't get anyone to help me with using the phone!!!!!!!!! I can't even get them to answer emails or to call me back with a live person

letigre 11/29/12 8:23AM

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All of your advertising is just a lot of hype. You have the worst service of any phone co. I can not reach a actual person on the phone, all I can get is menues. I am trying to stop the constant commercial messages on my phone.

Anonymous 11/24/12 9:13AM

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I dont know if the savings is worth it. It is impossible to reach a live representative. My phone service has been interrupted srter my payment and even before it was due. Now I live in far Rockaway NY. We were hit bi hutticane sandy on10/29 Monday. The power went out and stayedorr until 11/11. Allduring this time, I had NO phone service at all including texting. I could not call my job,my children,someone to come and help me. No one knew where I was or even if I made it. My bill was due today 11/12. My service is now interrupted. Dont I even get a break for at least one day. What the hell is this. New York has been declared a disaster area.

the1gman 11/13/12 3:07AM

It is time to put the word out - boycott boost mobile. Since we can't reach them to clear up problems, or have our concerns heard, then it's time for them not reach us either. The service is poor, customer service is even worst.

We are spending our hard earned money on this super poor service. Time to got to Cricket. Thanks for nothing Boost Mobile.

yousuckboost 11/9/12 6:43PM

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i have had the same problems they tried to fix my phone when they had a outage and broke it completly ! so then i sent in to zte what i was told to do ! first told by boost that i had insurance then told by zte that i didnt so i had to pay 100 bucks for the ragly phone ! so fed up !!!!!

Anonymous 11/5/12 8:48AM

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I HAVE HAD NOTHING BUT TROUBLE WITH MY PHONE CONTINUALLY HANGING UP ON PEOPLE IN THE MIDDLE OF MY PHONE CALLS SOMETIMES VERY IMPORTANT CALLS I BOUGHT THE INSURANCE AND WAS TOLD THERE WAS NO DEDUCTIBLE NOW THAT I NEED A NEW PHONE I AM TOLD I HAVE TO PAY A DEDUCTIBLE. MY SISTER EVEN WITTNESSED THE WHOLE TRANSACTION HER NUMBER IS I LOOK FORWARD TO YOUR ATTENTION IN THIS MATTER ASAP THANK YOU GRETCHEN TRUNDY 3 SINCERELY MS. GRETCHEN TRUNDY

gretchent 11/1/12 7:19PM

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OMG CAN WE SAY WHAT THE HELL

Ridiculous...I have the same complaint as the ones below me. All of the complaints. The most thing that has shrunk in my shrinkage plan is my service. For the first month I was good. All of the other proceeding months its been the same story and I have even bought a new phone thinking it would remedy the problem and it only got worst. If you haven not swithched to Boost Mobile Don't

Boost customer 11/1/12 2:18PM

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You can no longer reach boostmobile thru the number posted on this site for cooperate offices. They out source all of their customer services. I have been all over the world thru the c s. Half of the time the reps speak very little english. I have been to china, malaysia, caracas, venezuela, china, japan, caribbean and they finally plano, tx. My cell service towers has stopped working in august of 2912. When i call they keep giving me an estimated time of repair and when the date comes the repair has not been completed...

Deniseferry1 11/1/12 7:32AM

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I bought your phone believing your ads.You ripped me off by having me buy your unlimited plan which was $55.00. Your sorry ass service couldn't put any bars on my phone at all.Your whole network is a rip off. anyone buying one of your phones is getting ripped off. You're nothing but a bunch of thieves.You're not getting my e-mail address you bunch of pussies,you don't plan on contacting me anyway.

Anonymous 10/31/12 9:25PM

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when i first got my boost mobil phone it worked just fine probably 4 the first 2 mounths after that i couldnt recieve pictures that were sent 2 me. now when i talk on the phone it is so choppy that i cant talk on it. i dont know what is going on but i am going 2 have 2 have better service than this.i pay 50.00 a month and i dont plan on wasting another 50.00 unless u can fix the problem.

marabell8 10/26/12 8:37AM

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What is going on with the coverage for my phone. I am not able to get any coverage in my area and I was getting coverage here before. I call the customer service line and can not get through. I am not happy with my service right now. What are you going to do about this problem, can't get calls through my phone every call goes to voice mail and I have important call that I need to recieved. This problem need to be fix.

marilynd54 10/24/12 7:38AM

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You guys are not the only ones scammed over by these piece of crap people! Rest assured ur not alone we shall boycott this company and have any one who uses it join tmobile or some other companies! I started by having my entire family and there family with phones go to tmobile they lost 200 or more customers now

dont mess witht he customer 10/22/12 5:04PM

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Boost Mobile ripped off my phone, gave me a crappy replacement and refuses to do the right thing. Boost- i am not gonna lay down and take it. you started this and i will continue to smear the boost name till i can no longer type.

Anonymous 10/16/12 5:42PM

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I have been calling and writing for days now, and not getting the response I am looking for! I want a yes or no about if Boost Mobile is getting the iphone. If yes we shall wait if no then were going somewhere else. I keep getting "well maybe, and if we do we will send you a message to your phone" sorry that's not good enough right now, the rumors have been out since the summer months and I'm not going to wait to much longer.

Fustrated 10/13/12 4:40AM

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I am beyond disappointed with boost. I heard good things and i switched from Verizon to boost. Since receiving my phone about six months ago i get horrible service even in places that other people with boost get great service i do not receive phone calls or text messages on a regular basis no matter how much service i do have. I have the zte warp. Not only do i have the problem with not receiving calls my phone freezes constantly, it shuts off whenever it wants, and it does random things whenever it wants. I have never been so disappointed with a phone or the service before i switched to boost. I had the insurance for it but when i called i had to pay a deductible, i feel that since it's not my fault the phone is malfunctioning i should get a free replacement phone if i don't get a free replacement i will be switching service to another company where i won't have these problems.

Anonymous 10/10/12 10:32AM

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New CUSTOMER!!! This is not what I expected... I joined your company in June got insurance in July. Since then, it has been the worst. I've been shifted around the company by many different customer service reps and I have called numerous of time waiting on a phone for almost 2 months. Finally the phone was delivered to an Fed Ex nearby location. The phone Boost mobile sent to me was the smallest phone in the warehouse with no capablities near what I had on my Android. For me to be new to this company, it has been a major disappointment. I switched over from MetroPCS, which was a company where I received good or should I say excellent customer service. I have spoken to more than 15 people from your company and I can count on one hand who were professional and respectful. I have NEVER experienced this with any other company. I am a very disappointed customer who has been thrown under the bus by your company. If you could take the time out to give this any attention, you will see exactly what I am referring to... The coverage and service I received were o.k. but I will be switching companies soon and just wanted to let you guys at Boost Mobile that I am very shocked to find out that a million dollar cell phone company go around treating their customers like gum stuck to the bottom of a heal... I will also let my family and others who I know with the company about my terrible experience. By the way I am still waiting on a Blackberry replacement phone if it's going to take almost two months for me to get that one you all can keep it... I just got off the phone with Boost once again and they lied numerous of times and I am sick of this I am switching my service and none of my family member or friends will ever..never.. go with your company. Thanks for nothing!!!
Upset and Disappointed
Sonia Renita Tyus
sonia_tyus82@yahoo.com

styus 9/19/12 2:27PM

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FORTH TIME SENDING EMAIL ABOUT RUINED BLACKBERRY.AS I LOOK AT ALL THE COMMENTS,NONE ARE GOOD .HAND A CALL FROM BOOST CUSTOMER SERVICE AND IT HUNG UP ON ME HALFWAY INTO MY STORY OF HOW THEY BROKE MY BLACKBERRY.SO STILL NO ONE CARES ABOUT THE REPLACEMENT OF MY BLACK BERRY.SO CHANNEL NINE NEWS IS GETTING AN EMAIL AND IF WE BRING IT TO THE NEWS THEN EVERYTHING WILL COME OUT OF THIS PASSING OF THE BUCK.BOOST MOBILE OWES ME A NEW CELL PHONE AND ITS GOING ON 3 MONTHS AND BOOST IS STILL IGNORING ME. I SUSPECT THAT ANDRE MILLER WAS A GREAT CEO OF THIS COMPANY AND WOULD TAKE CARE OF ITS CUSTOMERS .YET I STILL HAVE NOT RESOLVED THE ISSUE.SOMEBODY STAND UP AT BOOST AND DO THE RIGHT THING,YOUR INTEGRITY IS ON THE LINE

samking140@yahoo.com 9/4/12 12:17PM

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I am dissatisfied with the service i received at one of your stores. I am a new customer who purchased an account through a free promotional phone. The sales lady purposely allowed me to get a phone that was not compatible to my memory card. I advised her that i liked to watch videos and asked her to see if my sd card would work in the new phone. Needless to say the memory card fitted, but i could not play my videos.I tried to return the phone two hours later to get the phone i needed to be able to watch videos/smart phone. I offered to pay any additional charges to disconnect and reconnect to the phone i needed. I was told because it was a promotional offer i would have to pay another additional $50 like before. This was the sales person mistake. Therefore, i should not get stuck with a phone that i was given the impression that it was a smart phone.

Highly Disappointed 9/1/12 1:18PM

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ive called 611 to talk to someone about how do i put a ringtone to each one of my contact'i have a samsumg galaxy prevail an i can not get to no one,so i can i get to talk to a live person please help me!!!!!!!!

sexyblack 8/12/12 9:52AM

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I recently have been having a texting problem with the Samsung Transform Ultra. On 7-25-12 in the evening I experienced the problem with my phone not notifying me when I receive a texts. A spoke with many c/s reps and technitions taking me through all the steps like: taking the battery out, updating my PRL, Profile and factory resetting my handset with the tech provisioning it also. (Problem not resolved) After numerous phone calls finally a ticket number was issued to me #192 005 30 120 727. also my fiance having the same exact problem #192 008 77 120 728. I was told that in 72 hours I was to receive a phone call regarding the fix to my problem. (NO CALL) again I call your c/s reps. and no information is told. I recently worked for a wireless company and knowing the customer service I have been given is UNEXCEPTABLE. I did find out that three towers are having problems in my area and that the problem will HOPEFULLY be resolved by 8-2-12. After all this aggreviation from your service I AM hesitate to stay with Boost Mobile. I'm thinking Cricket is sounding better and better and maybe I will give them a try if my problem is not fixed. When your company tells a consumer they will CALL you and then doesn't just tells me Boost Mobile only cares about the money not their customers!!!!!!!!!!!!!

SHORTIEKMG1988@AOL.COM 8/1/12 3:32PM

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I recently bought me a new motorola theory, and i love this phone. for a week and a half. I have had no help from boost,BCGZ and now I cant use the phone because there is a hash match error and requesting usb programming. why isnt boost helping us????? Ive gone through all of the channels three or four times and I am either hung up on or my malfunctioning phone drops the call. can some one please shoot me an email with a contact person or a good lawyer. 5303708348

tech1otr 7/8/12 10:20PM

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Please call. I have lost my number after years of ads. Truck lettering, Letterhead and Boost will not give up my phone number that I had before Boost.
I've called the TV station wsb and asked for trouble shooting advice. Do I need to call the Fcc or public service commission.
Do I need an Attorney. And how about all those no service dropped calls. Please call me 678-705-7610

Kim Dowda 7/6/12 11:44AM

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Dear Sir or Madam,
I am very disappointed for the service I've received in having my question not answered. I was supposed to have 24/7 service but up until this day, I canâ??t make or receive any calls because my service has been restricted and know one knows for how long I'll be with out a phone. Iâ??ve been trying to contact your customer support representatives to help me regarding this issue, but it seems that my complaint continue to be unresolved.
To resolve this issue, I ask that someone tell me how long will said cell be deactivate? Iâ??ve been a loyal customer and I look forward to hearing from you regarding a resolution to this problem. Please contact me at (404)949-5065.



Rudolph Rivers III
Refund & Recovery Specialist
Quality Assurance, Appeals and Audits Department
Kaiser Permanente Georgia Region
(404)949-5065 (office)
(404)949-5002 (fax)
rudolph.rivers@kp.org

Rudy 7/3/12 6:12AM