Posted by Anonymous
I've been a subscriber to your paper since I first moved to Mass. in 1961. When I lived in a private residence, service was exemplary. However, since moving to a multiple dwelling in Lexington, the service is predictably poor!
Last week, for example, out of the four day subscription, I received only TWO PAPERS and that included the Sunday edition. Calling to report missing papers gets an electronic response, or if I wait for customer service, I get a `I'm sorry. We'll credit your account.' This does nothing to change the situation.
I do not understand why the delivery is consistently inconsistent. Why can't the distribuor get it 'right.' With many such customer service complaints, I believe your paper owes its customers more than "I'm sorry." Service should be managed by a more efficient method and compensation for the inconveniences should be standardized. Perhaps the distributor needs to remunerate the customer, in dollars and cents, or a month of free papers or some such solution.
I would appreciate hearing from a responsible manager. Thank you.
Mimi Aarens
PS I believe I may be the only subscriber in my building.
