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Budget Rent A Car Corporate Office

Budget Rent A Car corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Budget Rent a Car System, Inc.

Avis Budget Group
6 Sylvan Way
Parsippany, NJ 07054
United States

Phone: 973-496-3500
Fax: 888-304-2315


Budget Rent A Car Corporate Office Comments

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I reserved my rental car approx. 30 days before my trip to Orlando, Fla. I needed a large vehicle to transport my sons wedding party from the airport. After waiting over an hour in the Budget line, they told me they did not have a large vehicle like an SUV that I had requested. They said the best they could do for us was a pick-up truck. So please tell me why they offer on-line reservations??

I too will not be renting from Budget anymore.

deborah 6/27/14 7:57PM


We flew from Orlando to Norfolk, VA, to visit family, renting a Budget VW Jetta from April 11-21. Car drove great. After returning it and flying back to our Florida home, we picked up our mail and found a letter from Budget dated April 17--telling us the car had been recalled and we should turn it in right away for another! Instead of calling us--they specifically asked for my cell phone number when I rented the car--they wrote to us at our home in Florida telling us to return the recalled car TO THE NORFOLK AIRPORT RENTAL TEAM WHILE WE WERE IN VIRGINIA! So we didn't get the safety notification until we returned to Florida. This is crazy! If the car was recalled--thus unsafe or unreliable--and they wanted us to truly be notified, WHY DIDN'T THEY JUST CALL ME? Instead, I get a letter IN FLORIDA after our trip! May want to redesign your policy on this if you really want to help protect customers.

Amazed 4/30/14 10:04AM


I have filed a complaint with the state attorney and better business bureau . I rented a car back in dec 2013 and was overcharged and lied I im amazed how little you care about legitimate complaints and costumer service but will continue to post google ( your company has 430 complaints) pintarest, facebook ect . and my state attorney complaint continues.

carmen sosa 4/25/14 7:56AM


I went to my local Budget Rental to rent a car for myself and my daughter. Needed the rental for two weeks. I contacted the agency to get information on what was needed to validate my daughter as an additional driver. On the phone, I was told that she needed a debit card with no specific amount, be over 25 and have a valid drivers license and/or major credit card (the credit card she does not have, but is over 25). I contacted the 1-800 number for Budget and asked the same questions, that I was the primary renter with a major credit card and that she was the additional driver. I was told by the 800 registration staff, that all she needs is a valid drivers license, be over 25 (she is) and have a debit card, with no definitive amount on the debit card. So basically told the same thing.
I went to get rental place, put down my drivers license and credit card, then the "female owner" asked for my daughter's license, major credit card or debit card. She then stated to us that my daughter's debit card needs to have the amount of the rental on her card plus a $250 security deposit. I questioned why and the woman told this is company policy. Why would it be company policy if I WAS PRIMARY RENTER??? Well, needless to say a bunch of not so kind words were said to us and we were not very kind also. At the end, the owner told us that refusing to rent to us would not hurt her business in any way and that she speaks for Budget and her relationship with Budget is still good despite this altercation. I find it hard to believe Budget would allow any "owner" to talk to a customer this way. Additionally, it was extremely bold of this woman that was so stuck up on herself to talk to us this way. Therefore I just had to comment on this site.

Anonymous 4/18/14 5:39AM


I will absolutely never ever again rent a car from Budget Rental Car Corporation!! My husband and I went to Ohio to visit family and we rented a car for 19 days. My itinerary said my total was 411.33. Upon recieving my credit card statement it showed that budget charged me 1,220 and some change. Completely outraged I called customer service and was on hold for about 5 minutes, after talking to a customer service representative she said that she could not help me with my issue and she put me on hold in order to get a surpervisor. After being on hold for another 5 minutes or so the same lady returned on the line and said no surpervisors were available to talk to me at that time. She took down my name and phone number and said a surpervisor would call me back within the hour. That was over 3 days ago! I also sent an email to the corporate office in which I recieved a response 2 days later stating that they would re-address the issue and have a surpervisor contact me. Still no word, Your company is worthless and I can not believe that you are getting away with running a business in this manner! Being in the military we travel a lot and have a lot of friends that constantly travel and the last place I will ever suggest for anyone to get a rental car is this worthless company. Not only did I recieve the worst experience ever but thus far I have recieved the absolute worst customer service I have ever dealt with in my life.

Anonymous 2/27/14 5:49PM


I Recently Rented A Car From Budget In The Republic Of Panama On 02/16/2014. We Have Been Renting From Budget 3 Times A Year Since 2009. We Purchase The Total Car Replacement Insurance From American Airlines Every Time And Have Never Had To Purchase The Rental Company Insurance. This Time The Desk Personal Held Us Up For Over 45 Minutes Refused To Rent Us The Car,we Had Reserved 3 Months Earlier,unless We Purchased The Insurance At A Rate Of $129.50 Which Was More Than The Car Rental. We Paid Purchased The Insurance Because There Were No Other Companies At The Panama City Airport That Had A Car Available And We Had My 83 Year Old Mother With Us. When We Returned The Car And Talked To The Personal At The Desk She Informed Us That We Could Have Declined The Insurance And Still Rented The Car, That Budget Was Pushing The Agents To Sell Their Insurance And The Clerk Used That To Force Us To Purchase It. I Am Outraged And The 8 People In Line Behind Me That Day Were Too. I Can Not Image That This Is The Way The Company Wants To Be Viewed In The Eyes Of The Public. I Intend To Tell This To Everyone I Know And Certainly Write About It On The Trip Adviser And Every Other Outlet Available. I Feel The Company Should Refund My Money For The Insurance Along With A Letter Of Apology For Screwing Over A Long Time Customer.

TERENCE SHORT 2/25/14 3:58PM


I would like to share an experience with you during my visit to Budget Car Rental at the Orlando International Airport.

On Tuesday, February 11, I picked up my rental car from Budget at around 4:00 pm, confirmation. I made the reservation through Costco Travel. The term of my rental was 5 weeks.



After waiting in line, we got to the agent and she indicated that we would be renting a brand new Malibu (I didn�t think that a Malibu was a full size car, which is what I reserved and paid for) with only 6 miles and that we should pick up the car at D-33 on the second level of the parking lot. My confirmation indicates that the Impala is a full size car, not a Malibu. When we went to that particular car slot, there was no Malibu. There was no car. There is no one to help, even the workers dressed in orange tops could not be of any assistance. So we had to go back to the agent and it was indicated that the only car available was a Sonata that had 20,000 miles. So we went from 6 miles to 20,000. The car was very dirty with bug marks t even come off. I think the agents at Budget should be educated to improve their customer service, rather than promoting upgrades and insurance issues.



So having said all that, please be advised that I will never rent a car from Budget again. I am coming down to Orlando in June for a wedding and have already notified everyone coming to cancel any reservations with Budget. I am also sharing my experience with Costco and the Chicago Tribune.



If you can be of any help going forward, please advise.



Leny Catalano

Leny Catalano 2/14/14 7:04PM


I will never rent from Budget again. I left a garage door opener in a car. After 14 phone calls to the Ft Meyers airport location, customer service office and corporate offices in NJ NO ONE answers the phone and or the voice mailbox is full. I have spoken to a supervisor in reservations (the only way to speak to a human) only to be given a disconnected number! This company does not offer customer support.

sja 2/11/14 7:26AM


This company this full of crap.
Rented car for honeymoon 12/2012 returned said car at appointed time.
Got phone call ONE month later "where's the car"? "In your parking lot"!!!!!
Credit card was charged for the whole month of Jan 2013 wrote letters to customer service and corporate office credit card was credited back for ONE months charges and sent 3 REWARD DAY coupons.
in scheduling a reservation to use coupons in Sept 2013 was informed couldn't use them until after Sept 2013 OK!
Made reservations on 12/27/13 to 12/29/13, picking up car was informed that the coupons couldn't be used blackout. Called customer service was told "WE WILL HONOR COUPONS" just call on the 29th to complete process.
turned in car called was it was good.
I called back on that following Tuesday and was told to email a copy of
all coupons front and back did as instructed and these butt faced people have charged my credit card.
DO NOT USE BUDGET RENTAL SERVICES
MY LAST EVER USING THEM.

sabrina scott-easter 1/7/14 2:09PM


Hello,

I pre-paid for a mini van in san jose and was told by the representative when I got there that there were no mini vans available. She said that I could either get a full size van with a gas credit and $25 discount on my next rental or an SUV at a discount of $10 per day. None of the options looked good to me but I ended up settling for the SUV. The representative told me to sign and explained it was for the $10 credit per day. I asked about the final amount but she said she couldn't pull it up (not sure if its because I booked it on Priceline). Anyhow, after my husband returned the car on the 31st of December I noticed I was CHARGED an extra $10 per day for the SUV that I didn't even want in the first place! I called and spoke with a lady who said she would email me when the charges were taken care of. So, apparently they took off the $10 per day "upgrade fee" but they never took off the $10 per day I was supposed to receive for them not having the mini van I paid for. I was really upset and called to talk with a customer service rep and a manager. They said that they could not do anything for me and told me to call San Jose directly. I tried calling MANY MANY times and there was no answer...my call keeps getting bumped back to the main line for Budget rentals. So, now I need someone to contact me to take off for the $10 per day.

Thank you,

san jose... 1/4/14 11:39PM


I hope that no one ever rents a Budget Rental Car again from the location at 89 SE 2nd Street, Miami,Florida. I had prepaid a rental car to be picked up at 9:00am and returned at the West Palm Beach Airport at 2pm on December 29, 2013. We needed the car after we left our cruise ship to see some people and then get to our flight at the airport in West Palm Beach. To start off, the location does not have a pick up at the cruise terminal in Miami, so you have to pay for a taxi ride to their location, another $15.00. I called the location from the ship in the morning to confirm my reservation and told them about what time I would be arriving. No problem was what I was told. Quite another story when we arrived at their location. The line to rent a car was out of the front door and on the sidewalk. Ok, I am reasonable. I figured that many people are renting. The time marched on and then after about an hour of waiting, I speak to a man behind the counter, one of whom does the returns of cars coming in and the other guy who is renting out cars. He tells me that they have no cars available at all. He did not care that I or anyone else had prepaid the rental. He continues to state that I expect 25 cars in. How that was going to happen since this site closes at 1pm was quite unlikely. To make this long story shorter. I waited three hours, and when I told the man behind the counter that I need a letter for my travel insurance company form Budget so that I could submit proof that I was not able to get a car just in case we missed our flight in West Palm Beach, he suddenly said he had a mini van that he would graciously give me. ( I had reserved an SUV to accommodate the entire family with luggage). I suspect that the minivan was there all the time and did not want to give out the minivan.
As a result of this disaster with this rental agency, I had to cancel all plans in Miami and simply drive to West Palm Beach and barely made the flight. I had the car for a total of 1 hour and 47 minutes and paid $157.71.I have rented cars in many states in the US, Puerto Rico and in Europe and have never experienced anything like this. Budget does not have any regard for their customers. They are disorganized, rude, and unprofessional. Bottom line, the car should have been there for me to get at the time I needed it. That is what prepaying is all about. Rent from any other company.

Dr. Alan Goodman 12/31/13 7:22AM


Stuck in Hotel in San Juan 1 mile from Budget location. When I arrived yesterday to pick up car, was told they were out and would have a car later in the evening or today in the mroning. Was dropped at hotel and was told we would get a phone call. Call this morning at 9 and was told we were 2d on the list and a car would be coming in at 10:30. Have called and left messages at the number provedied at least 12 times and have gotten no answer. Calling the 1-800 number once, was told a fleet was due in in 2 hours, and the person Daryl in OK sent an e-mail asking the San Juan office to call us to come pick us up. He told me to call back in 30 minutes if the call did not come through. IT DID NOT, called again and spoke with LEE who said he would transfer me and he did - so San Jose, CA location. I am STRANDED PLEASE HELP. Made my reservaton on 8-3-13.

Anonymous 12/26/13 10:06AM


after reserving a car on 12 21 2013 I was put through a rigorous amounts of questions and even a credit check after I was publicly embarrassed buy your staff whom stated we dont know if your going to still are vehical of not and laughed I was turned away I guess its a bad day to be a 6 foot black man.

Its not right budget needs to find a better screening process.

Budget Used to be my hommies 12/21/13 5:31PM


Reserve a suv to pick up at a location when I arrived I was told they did not have it as I was told as you can see there's no suv on the lot,I reply why didn't I receive a phone call so it wasn't a waste of time comming hear then I was told sorry hears a 1800 number call it,I then talked w customer service an was told sorry and to go to another location that's was way out of my way ,I show up there to only same thing happen. There respons to me was they had vans an no one had called to confrem the pick up when indeed I was told it was,then to top it all off got charged twice ,wow and they act like I'm a inconvenience to them. It's ok after contacting the state attorneyS office we will see what's funny

D 12/16/13 12:34PM


My husband and I reserved a rental car from Budget at the airport in Portland Maine. When we picked up the car we decided to upgrade to a Ford Mustang. After driving the car for 2 days the rear tire blew out. My husband changed the tire while I called to find out where to take the car to have the tire fixed. We were told not to worry about it; they would send us a new car and pick up the old car. The only thing we were told was "if it is determined the damage was your fault, you will be charged". Since we were driving down the road when the tire blew we knew it wasn't our fault. We were originally driving a Mustang and the car they brought us was a Buick SUV. We got our flat tire around 10 or 11 in the morning. We had to wait until 4:30 in the afternoon for our car to arrive. We still had 6 more days of our vacation left and didn't have a choice so we kept the Buick. While driving on the interstate we got stuck in a lane at a toll booth that didn't take cash or debit cards. The lady at the booth said to call the state of Maine and pay the toll by phone. When I called I was informed that since I was in a rental car the rental company would pay the toll and probably pass the charge on to me. I asked them if there was any additional fee associated with missing the toll and they stated the state doesn't charge any additional fee but the rental car company may. When I turned in the car I was told I couldn't pay the toll to them, the company would bill me. I returned the car on a Sunday morning. I called the rental car company Monday morning regarding the car. I stated that I didn't believe I should be charged the upgrade fee for the Mustang since I was only able to drive it for 2 days. She said she agreed and said that they would not charge me for the full upgrade fee. She would get back to me within 48 hours and let me know what I would be charged. On Tuesday morning when I checked my bank account they had charged me $360.79. I called Budget back and asked them what was going on. They apologized and said they would refund the over charge. Three days later I received $278.40 back in my account. On October 17 there was a charge by budget for $16.50. This I was informed was for the $1.00 toll I missed. On November 14 there was a charge on my account for $433.65. I did not become aware of this charge until November 16 when I received a letter in the mail dated November 6. The letter stated that I required the services of their Emergency Roadside Assistance program and this was the cost of the emergency service I requested. The letter also stated "the expense listed above will be applied to the credit or debit card that you presented at the time of the rental approximately one week after the date of this letter". I didn't even receive the letter until 10 days after the date of the letter and after they had already taken the money from my bank account. When I called to explain I didn't request the car be towed or replaced, I was told yes I did and also that I was informed of what the charge was going to be. My response was "seriously, I could have replaced the tire myself for less that half that and not lost a whole day of my vacation". They informed me no one else was authorized to work on the car. When I asked why they didn't just bring me a new tire I was told no tire was available. I was also told I couldn't drive the car to Budget because the closest place to take the car was 75 miles away and the spare was only rated for 50 miles. As of today, November 26, I have been informed I will receive $216.83 back for no other reason but because I complained about the way they conduct business. I was also informed there may still be additional expenses associated with any damage discovered as well as the cost to repair the vehicle back to a rentable condition. The only way to stop them from taking any more money from my bank account is to close that account and open a new one. Since all these charges are associated with the original rental dated September 21, they continue to use that authorization even though the card it was authorized with has been cancelled because it was lost.
All of these problems because, as they informed me, it wasn't their fault the tire blew.

sls284ever 11/26/13 12:02PM


I called to rent a truck on 11-08-13 at an Oak Lawn, IL location on 89th and Cicero. They quoted the price and told me they only had a 16' available, but they would rent it to me at the 10' price because I was asking for a 10' truck. The guy takes my credit card info and says they have to run it for a dollar to validate it. Did not know I should be getting a confirmation number at this time so didn't think anything was wrong. I show up on 11-10-13, the day of the rental and there are no available trucks and they didn't even have my name in the system, but they took my credit card info over the phone 2 days prior. They did not do anything to accommodate me. Didn't try calling other locations, offer me a discount for the mix up, nope they just let me leave fumming mad and telling them I WILL NEVER USE THEIR COMPANY AGAIN. Yo can try your luck with them, but don't expect things to run smoothly for you.

vince 11/11/13 8:16AM


Missing a sensitivity chip...I rented a car from your Riverdale,UT location on 10/29. My partner and I rent from Budget quite often. I always use my debit card. The young dark haired girl behind the counter has me call my bank to take off the out of state lock on it. Never had to do that before. She said if I didn't, you guys have to wait for your money. It comes out of Atlanta. So I did it, no big deal. Before I got off the phone with my bank, I asked her if there was anything else she needed from my bank, she said keep them on the phone cause I don't know if she actually did what I asked. So I waited for a minute and then your customer service associate said "Ok I'm done with them". I politely thanked my bank and hung up. Then she asked for my insurance. I showed her proof of insurance. She then proceeded to call my insurance company. Again, nothing I had experienced before. I said this must be new because I've never had anybody call. She said "I have to with debit cards because some people will rent a car and say they have full coverage when they really don't and then take all their money out of their account and then we're screwed". I think a simple, "This is policy and procedure" would have been sufficiant. So then we walk around the car. It was raining, the car wasn't clean and she said I had a full tank when I had less than half a tank. I didn't realize it until I was half way down the road. But I took a picture of it and will show them when I return the car. After we walk the car, she asked me if someone dropped me off, I said no. I'm here alone. I'm trying to get home to CA because I have a family member who is dying. She was just diagnosed with pancreatic cancer and isn't going to make it. I said I'm just gonna leave my car parked next to their lot and hope all is well when I get back. She looked at me like she was disgusted. I told her I didn't have a choice. And then she looked at me and said "WELL HAVE A GOOD TIME". I just told her I have a family member who's dying and she tells me to have a good time. Her lack of compassion is appauling. Ignorant matter of fact. I work in the customer service industry and you do not treat people this way. It's convient to rent at this location. However, I will go out of my way to never go there again and if this is your customer service standard, then I will rent from someone else. Customer service has to be #1.

Anonymous 11/2/13 10:15PM


I am extremely disappointed with your company Budget rental car. I was traveling to Tampa from New York on Oct 22, 2013 to Oct 26, 2013. On Oct 20, 2013 I booked a rental car online for $162.29. When I arrived at Tampa International airport I was told that I qualify for an upgrade (didn't know why considering this was the first time I used you're company)The lady said that the upgrade would be $15.00 less. I was under the impression that it was $15.00 less from my original quote of $162.29. She gave me a print out which stated that my new estimated charges will be $295.32. When I returned the vehicle on Oct 26, 2013, the lady prints out a receipt and hands it to me I was running late for my flight so I just put the receipt in my pocket. Well to my dismay when I get to New York I see that my credit card will be charged $457.61!!!! If I was explained what my TOTAL bill would be I would have Never taken this vehicle. Why would I book a vehicle for $162.29 and end up paying a total of $457.61?? I travel a lot and rent cars every time I travel usually with Enterprise considering this was the first time I used your company you can rest assure I will never utilized your companies services again. At least with Enterprise I now what my bill will be from the beginning!! Very disappointed and will never recommended your company to my co-workers.

Kevin 10/28/13 1:34PM


Will Never Rent From Budget Again. Was Told Someone Is Ther From 8.30 Am Opens At 9. Waited Till 9.05 Calle Number Reached 1800 Reservation Desk. Have Been Renting From This Dealer Minimuim Of 20 Times. Doesnt Even Have The Decency To Apologize. Was Told By Employee Hes To Busy. Budget On Chicago Ave. In Evanston, Il.

SHALOMWHOLESALE@AOL.COM 10/28/13 8:25AM


I am so upset with the way Budget employees have treated me. I had a reservation on 10*5*13. I arrived to pick up the car and was unable to get the car because the employee had not been honest with me when I made the reservation. Long story short- after leaving to go swap money from one bank to another so I could use my debit card I arrived back to get the car and for the 3rd time the employee (same employee)lied to me about what was needed to actually get the car and I was NOT able to get a car. After me asking her specifically what did I need to get the car. It should not be so hard to get a rental car. My card was then charged for the rental and I called them tonight only to be hung up on when I spoke with the SAME girl. I called back and asked to speak with a manager. He got on the phone and said, "can I help you?" I asked if he was a manager and his reply was "YEP"!!!! Seriously, it's so ridiculous as to how poor their customer service skills are. After explaining the situation to him he said he needed to put me on hold to look at the computer....then he hung up on me! Each time he spoke to me he was rude and hateful. I can't believe they are allowed to be this way to customers. I have e-mailed the corporate office as well. I will also be going to the bank to make them aware of the fraudulent charges on my card. I am going to make it a point to share this with every social networking site I can find in hopes to prevent others from renting from them. They don't deserve to stay in business with such poor service.

Kasey 10/7/13 8:40PM

September 30, 2013.

Who may concern,

My name is Eduardo M. Guillermo and I'm writing this letter regarding my mother concern, my sister and I. We make a reservation to pick up a 16 inches truck to move our stuff from Lehigh, Fl to Orlando, Fl. At the moment, we are living in Orlando and the plan was getting the truck on Lehigh and returned it in Orlando. The reservation was for the September 29th at 12:00 PM at R AND T RENTALS LLC,. While we were following our plan we went to the address above at the time where we supposed to be there, and what a surprise, the lady over there told us that they don't had the truck for us, that we need to go to another location that is like 40 minutes away from the first location, that was the beginning of a very sour situation. We ask her why? And she says that she doesn't have an answer and there nothing that she can do, she just sends to the new address and that's it. Meanwhile she was calling to the place and nobody answer the phone on that place, also she says that we had being called twice and asks us if no one get the calls, Her attitude was not the best at that time keeping a hard expression on her face. I can understand they called, but, for reasons that we don't know the messages did not go thru at that time to the cell phone, that's not the way to do business, the truck should be there and that's it, there's no excuses. We were running very late at that time already, because we needed the truck at 12pm so we can get back home (Orlando, Fl) the same day.

Considering that was a Sunday we knew that fine another place to rent a track was not an option at that time we decide to drive all the way to the other location. We called first to the other place using our phone, and guess what, this time someone answers. First, the lady on the phone explain to us that they don't had the 16 inches truck at that time and mentioned that they close at 1:30 PM, that time at that moment was 12:30 PM, and remember we need to drive a 40 minutes long to get there, we getting better! Also says that she will be there waiting for us like if she was making to us a favor not resolving the problem. Finally we get there and the front door was close, we enter from a side door and there was she and another guy that disappears in the first minute that we get there, so she was alone, she never say welcome or apologize for the inconvenience that we went thru, she simply go direct to explain the information on the papers. I interrupt her to ask what the problem with our reservation was and why the company wasn't able to move a truck to the address we were suppose to get the truck, a simple question from a customer who is paying for a service. And guess what, she simple explode and star raising her voice to us with the worst attitude that I have experienced in my 12 years living in United States. I told her various occasions that I wasn't screaming to her and I was asking her to tone down her voice, that somebody was suppose to give us answer. She never stops her speech and simple was repeating like a crazy person that we should be calling customer service one time after another, the situation was surreal. Every question that we try to make was answered with the same attitude, and I was telling her all the time that the attitude wasn't the correct one treat a customer.

The address of that station is, DLG Rental Enterprises, Fort Myers, Fl, and the name of that lady is Damaris Velez. On the other hand, my mother is a 65 years old person and became very nervous provoking that we need to seat her and try to calm down. Damaris never care about the situation and I'm still in shock because the way she treats us, very unprofessional. I know that the customer service in this country is not that kind that she show us and usually I am a very peaceful person but imagine how angry we were that I decided to write this letter. That situation change our plans, route, time and budget and this is unacceptable for us and I think also for your company, at that moment we were four people together that suffer that kind of unprofessional service that probably never again will be using or recommending your company. I am not writing to get any money, great offers or other kind of compensation because it is not the reason I am writing to you, it is only the frustration and the hard feeling of our experience that move me to write it. I only hope so that you take care of this situation with this people who are making your company look so bad. The bottom line should be that the truck was able at the place and time that were supposed to be, and at least that someone gave us explanations about what happens and why? And the most important, a respectful treatment as a costumers who are paying for a service, not asking for something free. Feel free to contact us any time if you need any other information, Eduardo M. Guillermo
Eduardo M. Guillermo

Eduardo M Guillermo 9/30/13 10:11AM


I am currently stranded in the town of Elko, Nevada because my Budget truck broke down last night. The maintanence guy could not fix it last night so your company towed it to a hotel (which I had to unexpectedly pay for) even though the guy said he told Budget he recommend to it to a shop. At 8am I began calling however to no avail and finally at 2pm I am told the shop closed at noon and I would be stranded until Monday. I have a flight Sunday which I will miss and my wife will have to miss work Mon, Tues possibly Wednesday while being 8.5 months pregnant to care for our 2 year old since I won't be there. She is risking her job in management in a hospital not to mention the loss in compensation for two days missed work right before maternity leave. Also your customer service reps have no cust service and were rude to my wife. I would expect Someone to drive another truck to me rather than me waiting, this is absolutely acceptable. Lastly, the customer service rep had the audacity to tell me you don't reimburse flights. Your company will pay the flight difference at a minimum along with the hotel reimbursement ( I do not expect to even pay for the truck at this point) or there will be a lawsuit. I have never dealt with such lack of service and customer satisfaction.

Pablo 9/28/13 11:19PM


Rented in advance from Budget at Orlando International Airport. The agent would not give us our AARP discount and the car we rented was not to be found. Got another car that was not filled with fuel. Thank goodness the young lady at the Winter Haven office gave us the AARP discount and some money back on the gas. The agent at the counter in Orlando was very unprofessional. Just wanted to upgrade us and sell the insurance. Come on now. We are Gold card holders from Avis and have never in all the years we have rented cars had a problem like this. Back to Avis.......

Cfknights21 9/26/13 4:07PM


I recently rented a car from budget on-line for the Austin airport and filled out all necessary paperwork and paid for in full. when I got to the location they didn't have my car and tried to put me in something else at 15 extra dollars per day for their mistake.. if that wasn't enough he made me feel I needed insurance on the vehicle and charged my card 299 dollars for a 5 day rental. when we called and told them of the mistake they were rude and pretty much said I thought the whole reason for on-line renting was to have everything taken care of when you get there, boy was I mistaken.. BEWARE OF BUDGET RENTAL!!! BE SMART AND DON'T RENT FROM THEM.. WE CAN MAKE A DIFFERENCE TOGETHER!!!!

WOODY 9/24/13 4:49PM


My husband and I recently moved to Austin, Texas (Round Rock area) and following a very difficult move, mentally and physically was challenged with the grand finale of our only vehicle breaking down. My husband had a job offer in Austin which prompted our move. He was forced to take the day off of work today, only a week into his new job. I'd called the 661 Louis Henna Blvd, Ste 360 location and spoke to RANDY. Randy assured me that he had a mid sized car, cost and availability and that he would be able to rent us a car. BUT Randy also explained that he was very busy with 3 calls on hold while dealing with a long time customer who was recently killed in a automobile accident and he was first. ??? Anyway, he basically let me know I was not first, nor second on the list and to call back...??? I did call back 5 minutes later, as I AM a customer as well and was confused, let him know we needed the car he'd mentioned so that my husband could return to work the next day, down town. He remembered that he said did tell us they have pick up service and since he was the only one working that he would need to pick one of us up immediately. I let Randy know that my husband would run down to the gas station on the corner to make things easier on Randy. Randy said he was leaving immediately and did pick up my husband. Payment methods were not discussed beforehand. My husband explained that my in-laws would be charging the week long rental on their Visa card. Randy explained that would not be acceptable and would not give my husband a ride back home. My husband was forced to walk all the way home. NOT a short haul on foot. Especially since he was previously in the bathroom bleeding profusely from his...back side...before leaving. He'd explained to me that RANDY appeared to be a "shady character" with a hair piece at that. We had just returned a Budget Rental Truck a week earlier after renting that one for about 2.5 weeks. WILL NEVER...EVER...RENT OR RECOMMEND BUDGET RENTAL TO ANYONE, ANYWHERE...ANYHOW. WORSE SERVICE....EVER!!!!!

Austin, Texas Bad Service 9/24/13 2:08PM


I rented a vehicle in San Antonio and Budget charge my card after the fact for a toll charge in Dallas. I told them I was never in Dallas and if they had investigated like I did Budget would have discovered that the vehicle in question was a Nissan Murano with Georgia plates with the same number as my rented Toyota Avalon. Budget had the picture of the Murano SUV and could not tell the difference between it and my Avalon Sedan. I am still fighting this charge and Budget refuses to fight the Dallas Toll Way Authority even though the DTWA has verified the details in the picture of the vehicle. BUDGET HAS TO INITIATE THE DISPUTED CHARGE AND SO FAR THEY WILL NOT RAISE A FINGER, NOT EVEN WITH ALL THE INFORMATION I HAVE GATHER AND PROVIDED TO THEM. ADD TO THAT AN IFLATED RATE FOR THE TOLL FROM ABOUT $10 to $23.43.

Rickaren 9/9/13 7:17AM


I too just had the worst experience in renting a car, the customer service rep is a racist. I should have backed out when I went to pick the car up I had reserved and my reservation was all incorrect and they had me sign paper work for another customer, after I had signed I realized it was another persons info, and their reservation, we both had the same last names, first were different, they had a charge there for over $1000 dollars, as opposed to the $315 I was told on the phone, the car size was wrong. Wisdom should have told me to run then. While trying to get the car issues straight, he was on the phone with 2 other customers, then his cell phone rings, and he's dealing with a personal call, he was distracted.

I should have run then. Upon return was another nightmare, he had me returning the car 3 days earlier I specifically said from 8/30 thru 9/9, I should have checked the corrected one before I signed, I was just ready to get out of their I had already spent an hour trying to rectify the mess. Then he says I threatened him, which was a lie, my threat was to call someone higher than him and I spoke with a Kimberly and she was no help, she said I would have to be directed back to the one I'm filing the complaint against ( what a joke), I asked her for the corporate office she had the nerve to tell me they don't have a number but they are located in Virginia Beach, I have the number and will call them first thing Monday and see what happens. DO NOT RENT FROM BUDGET if you don't want to be ripped off and have your blood pressure go through the roof. I am going to the better business bureau, news papers, anyone thAt will listen this is horrible! If you want to file a complaint email me at

Daughternett01 9/8/13 2:50PM


PLEASEEEEEEEEEEEEE DO NOT RENT FROM THESE SCAM ARTISTS....I rented a Mini van for our vacation and was quoted a price of 469.00 the day after i returned the van i seen a charge on my credit card for 572.49 when I called the manager, i was advised that because i returned the car when they were clsd (it was a saturday at 3:00) i was being charged an additional day plus another $10.00 and per corporate policy you are not to return a car when they are closed. So why do they give their customers the option I was not told that and why then when they close on a saturday at NOON>>>> I could not get a response from someone well THE JOKES ON YOU i disputed the entire charge with my credit card YOU guys are a rip off and I will NEVERRRRRRRRRRRRRRRRR use you again.

phappy2012 8/26/13 11:09AM


DON'T RENT I repeat DON"T Rent: We rented from Jimmy Carter Blv in Norcross and the guy was prejudice and one of the rudest I have met since renting from Budget. The break light on the car was out and we were told by T.J to fix it ourselves. He also said that just turn the car in then. Well we came straight back from our vacation and didn't have our car with us. How were we to get home. He didn't say anything. I asked for who was over him that I could call. He said the bucks stops here with him. I informed him, that I am sure he has a boss. He then gave us a number. I could go on about the things that he said but, after this experience I am just to tired of saying the name Budget. I recorded him and what was said and was going to put it up on youtube but I figured I would try and get this resolved before going to that level. But again I would not recommend renting from budget since they like to hire people who are either prejudiced or was he just inadequate in his job? I'm not sure but either one of those still isn't good customer service.

Anonymous 8/21/13 6:28AM
*******************
UPDATE**********
Because we complained, BUDGET has now swipped my debit card and withdrew $229.00 from my account for a car rental that was $72.15. Now I have to fight to get that money back. DON"T RENT FROM BUDGET!!!!!!!!!!!!!!!!!!!!!!

Anonymous 8/23/13 6:57AM


DON'T RENT I repeat DON"T Rent: We rented from Jimmy Carter Blv in Norcross and the guy was prejudice and one of the rudest I have met since renting from Budget. The break light on the car was out and we were told by T.J to fix it ourselves. He also said that just turn the car in then. Well we came straight back from our vacation and didn't have our car with us. How were we to get home. He didn't say anything. I asked for who was over him that I could call. He said the bucks stops here with him. I informed him, that I am sure he has a boss. He then gave us a number. I could go on about the things that he said but, after this experience I am just to tired of saying the name Budget. I recorded him and what was said and was going to put it up on youtube but I figured I would try and get this resolved before going to that level. But again I would not recommend renting from budget since they like to hire people who are either prejudiced or was he just inadequate in his job? I'm not sure but either one of those still isn't good customer service.

Anonymous 8/21/13 6:28AM


I rented a vehicle from Budget's PBI, West Palm Beach Airport location and found them to be total unaware of company policies or at least they never made me aware that they knew. I will never rent from Budget again. Dealing a death, their incompetent behavior is not what I needed at the time, and of course, they were not accountable at all. Beware of the Budget Bite.

birdie 8/19/13 12:25PM


Angela, at the Modesto, CA Budget rental location is the rudest, most incompetent customer service rep I've ever met!! In a nutshell, when I made our reservation on a Sunday, she promised me a full-size car and gave me a reservation number. She knew I needed to leave town on Tuesday to drive 1000 miles for my nephew's funeral. When I showed up to pick up my 'reserved' car, the two men working told me they did not have ANY full-size cars available 'at that time'. After approximately 1 hour, they offered me a 2013 Ford Escape AND wanted to charge me the higher price for an SUV. I told them Angela promised me 1 of 3 full-size models, so I wasn't going to pay more for a car I didn't reserve. He honored the full-size car price, but that did not settle my original concern of the gas being more expensive and the back seat not having enough leg room for my son who is 6'1" with long legs! She explained that the full-size car would have a more spacious back seat. Long story, short.... I was VERY upset since I was needing to leave town ASAP to be with family for my nephew's funeral. Fernando said he would have Angela call me, which she did within the hour, but she was rude, talked over me, just kept stating it was corporate issues and that they never have a guarantee of having cars that are reserved when patrons show up! WTF?? Makes no sense! She finally asked "what can I do to help you out?" I asked for a 1-day free rental and she proceeded to yell at me and say there's no way she was going to do that! Unbelievable! I was highly stressed about getting the wrong car and trying to get out of town. Angela says to me "why did you take the car if you didn't like it??!!" I lost it and screamed at her "because I need to get to my nephew's funeral, you stupid f#%#ing b^#*h!!" She hung up on me. When I returned the car today, she basically said she wasn't going to talk to me and walked outside by herself to check the car gas level and mileage. I tried telling her the back left door wouldn't open, but she ignored me. When she returned to the office she wouldn't look at me and snottily said "it's called a child-proof lock!" My son told her we unlocked that and all the other doors worked, so obviously the door is broken. SHE told me not to ever come back to Budget and that I wouldn't be allowed to rent from them ever again! Trust me, Budget is history with me and looking at all the other complaints on this page, your business sounds like it's going to crash and burn! The car was dusty and dirty outside, i.e, the rims had dried mud splatters on it, no tire dressing. Angela SHOULD NOT be in customer service because she is a rude, incompetent person who doesn't know what she's doing! NEVER did she tell me that there might be a chance of there not being a car like I reserved when I showed up to pick it up. What is the point of RESERVING a car if there are no cars available?? Enough. HORRIBLE EXPERIENCE AND AWFUL CUSTOMER SERVICE!!

Anonymous 8/17/13 6:10PM


Comforted to hear that we are not the only people disappointed with Budget. They do not follow their corporate "promises" nor do they provide even reasonable customer service. Went to the local rental counter to ask about rental rates for two 1 day rentals (coming and going to the airport). He suggested that I would get a better rate online and to use the pay at counter option. Went to pick up the car (different employee) with my confirmed reservation in hand (noting car type and rate). Was told they did not have any cars for that rate but we could upgrade to a larger car for additional money. Explained we had a confirmed price and car tyoe and the stated corporate "promises" stated no additional charges if car not available. Employee shrugged his shoulders and said that was what he had. We were heading for a 2 hr drive to airport so had to take it. My employer notes a discount for rental from Budget so I presented my id and asked if the discount had been applied. Told yes, it was not. Contract noted tank full, it was not. No walk thru given just told to push the panic button to find the car. Called the office from the gas station before we could even leave town and noted 3/8 tank on contract. We had asked to set up the return rental for the next week and were told that since my card was used, my husband would be unable to get the rental. The first rental return the next day was no better....employee had his children with him, running around the office. HORRIBLE customer service. Sadly, this employee is the locatoin manager. What is Budget coming to. Have rented from there numerous times before and in several states, may never do so again. Have completed the customer care response on their web site twice, no reply, no phone call, no acknowledgement. Their competition will benefit greatly. Sad situation.

Frustrated in Floruda 8/16/13 2:13PM


I rented a car in Ireland for five weeks at a cost of over 3100euro. I had to return the car on the 28th day (although they charged me for 29 days on that contract) and I was not reimbursed for the fuel cost they initial charged me as I returned it with a full tank..I have emailed info@budget.ie three times now wanting them to credit me the fuel charge and they do not respond. Also I was told if I brought the 2nd car back by 6AM they would credit me the 29th day, as they were charging me a complete day for a couple of hours. Had they told me I would have stood at the counter for two hours to save the day charge. I went through hoops and got the car back to Shannon by 6AM and hung out for my 12:20pm flight, but never was reimbursed. I could have brought it in at 11:00am, which would have been more convenient to my flight. They did reimburse me the 2nd tank of gas. We had to drive 2 1/2 hours to return the first car, so we could sign it out for another 4 days. So I spent one full day driving back and forth to renew the car. I asked if I could go to Cork which was much closer and they said no, had to return to Shannon. The contracts I signed were SA708356 paid 90.75 euros and the contract is marked returned full, 144S89, signed Alan...never reimbursed. The second SA709308 paid 107.25 euros and was reimbursed $147.64 which was right. Very, very disappointed in Budget and hope you can help me out.
Thank you
John O'Flynn

Anonymous 8/12/13 5:03PM


I have rented from Budget for 15 years in a row and some more than twice in same year. I prepaid for a rental on March 31,2013. June 28th I picked up my rental and a pending deposit went on a second credit card in case of any damages. Of course none so the card should not have been charged. Recieved credit card statement and there it is. Another charge of $400 that was already prepaid on a different card. I called Budget, they said there mistake will put it back. Well instead of putting it back on the card they charged in error they put it on another card. So I'm paying 20% interest on something that should not be there in the first place and there is nohting they can do. I will NEVER NEVER EVER EVER NEVER EVER NEVER EVER NEVER EVER rent from them again!!!!!!!!!!!!!!!!!!!!!1

Lynn 7/25/13 12:39PM


Never ever again will I rent from Budget rental cars. To make a long story short. Just to follow up on a mechanical failure I had with their vehicle is a nightmare! Three weeks later and I cannot get a straight answer from anyone at Budget. What I do get is very unprofessional and rude attitudes. Budget, why don't you outsource your customer service to India?? Much more pleasant to work with. Just look at all the unhappy folks here at this site. WAKE UP! Budget before it is too late and you are a business of the past....

Frustrated with Budget 7/24/13 10:05AM


On a recent TDY to Eileson AFB Alaska, my wife was able to join me for a long weekend of sightseeing. We rented a car through Budget at the airport and proceeded back on our way. Somewhere on the journey I must have driven over some painted lines which sprayed the lower portion of the rental. Upon returning the vehicle and thinking nothing about what had happened, A woman contacted me wondering why I had damaged her rental car AND DEMANDED PAYMENT. Thinking it was no more than a cleanup I instructed her that WD 40 is an excellent way to remove road paint from the finish. I would have gladly paid for a reasonable cleanup - That wasn't good enough, they took the vehicle to a body shop and replaced parts bumper to bumper for over $3793.00. Absurd reaction to a simple cleanup! Way to treat a Vet Budget Rental. Never ever use tham again anyone!

Anonymous 7/17/13 6:10AM


Budget Rent A Car has the worst customer service! I recently tried to book an online reservation for an evening pick up and their system does not allow you to do that. Therefore,I decided to drive to the location with a snap shot of the online rate and the customer service representative tells me "that the new system does not allow me to do any changes you will have to contact customer service". So, I contact customer service and speak to a "manager" by the name of Kenneth Hampton who could honestly care less what I am telling him. His response is "Unfortunately, I am not able to see that rate so I cannot do anything about it". Are you serious? Aren't you a manager? In conclusion, I ended up paying $236.98 for something that should have costed me $152. This situation is truly frustrating as Budget could care less about its patrons, I will NEVER return and give my business to Budget.

Myvalcar 7/4/13 7:18AM


We reserved 10 vans from the local Budget to transport our 102 athletes to State Summer Games on June 28, 2013. We made this reservation 2 months ago and today which is only one day before the games, we get a phone call from Budget stating that they gave our vans away to people who were going to a racecar event. We are Special Olympics and have no other way to transport our athletes this weekend. Just because our athletes have developmental disabilities doesnt mean they are just as important as those party people who apparently needed the vans more than us!!!!!!!!!!

vdeatley 6/27/13 9:04AM


I sent my husband to pick up a car I had reserved at the Kansas City Airport, we have rented from this location before with no problems, but today they would not add two drivers because we were using a debit card, I asked to talk to the young lady Cindy and, explained we have rented cars with the card before she said not here! I was trying to explain the situation, she just dropped the phone and left my husband standing there wondering what to do, she just kept ignoring him I heard him talking to her as she told him they had already charged the card and there was nothing she would do. I called my bank and explained what had happened and the bank asked to talk to her, she kept ignoring her and, we were on a three way call she couldn't believe her behavior, This was a second chance but this time did it. I will never again use or send any business to Budget. Cindy lost an $800.00 contract for your company by acting like a arrogant child and I am sure the other people in the office saw what they could expect in the way of respect from you corporation.

crazywitch 6/26/13 8:18PM

On June 3rd I left Key West Fl, to rescue a puppy in Port St Joe Fl. Long story short I threw the timing belt on my car in Clermont, Fl. My car was TOAST. I walked to your Clermont office. I was a mess. The young people at your office were sweet, helpful, respectful and all in all wonderful. They restored my faith in our youth, and that is in no way an overstatement. In particular, Mike, who quoted me a price and got me on my way will forever be remembered by me for his kindness beyond his years. He is a special treasure to be sure. He should be recognized for the special people skills he has. I just wish there were more like him and that I could do more than offer him a free place to stay should he decide he wants to visit Key West. I cannot thank him enough for what he did for me.

K 6/24/13 5:36PM


Attempting to modify a reservation and pick up my rental 3 hours early. The rental is 2 weeks away. We are going to my grandsons graduation and must leave our location earlier to get there on time. Thought there would be no problem until I got to speak with someone with broken english who told me no. I had to pick up the vehicle at the reserved time. They could not accommodate me. I need a 7 pass. vehicle and he said they couldn't upgrade me or make any changes. I prepaid this rental and read the fine tyupe indicating you are able to make changes to your reservation by calling them. They guy was arrogant and told me I could call the corporate office if I wanted. I have used Budget for 20 years and was always pleased but I must say never will I use them again. I am checking with AMEX to forward my complaint to them and withhold pymt.

Anonymous 6/8/13 11:44AM


I recently rented a car at the Orlando Airport. I was supposed to view my rental car for scratches, dents, etc., which I did in a poorly lit garage late at night. I reported dents that were seen, but apparently missed a scratch that was above a detail line on the drivers side rear panel. It actually looked like part of the car. When I returned the car I was accosted by a Budget return person and told to sign papers stating I was responsible for the damage. I refused to sign until I was assured by the night manager that signing was not an admission of guilt. Because I was running late for my flight, I signed with the notation that I was not responsible for the scratch.
Two days ago I received a bill for 118 dollars and a 50 dollar administration fee.
What a SCAM. I guess they can do this to anyone and what recourse do you have? I advise anyone reading this to avoid Budget like the plague! People who barely spoke English, not understandable, got me GOOD! I guess I will pay because I was the fool, but for the bill of 192 dollars, Budget has lost any future business of mine and anyone else I can convince to avoid this company. Byer BEWARE

Anonymous 5/30/13 3:07PM


I am currently experiencing from you guys the worst service I've ever had dealing with a business. Despite everything negative that I read online I still decided to go with budget for my insurance replacement, worst decision I've ever made I completely regret it. I have emailed, called been transferred to dead lines/extensions. Called corporate everything and no resolution. I would never do business with or recommend anyone to do business with Budget. I have spent so much time out of my life trying to correct your mistake. I will be going to the BBB to resolve this since you can't. A little on the issues: I got a rental from you guys through my insurance company it needed to be extended my insurance adjuster called to extend it but instead of you guys charging it to my insurance companies account you charged my credit card instead, Me and my adjuster called over 15 times to get it resolved was promised by Aman it would be taken care of and it never was. I ended up getting a refund of the incorrect extension charge when I returned the rental. 2nd problem after returning the rental I got a call from Aman saying he didnt close the ticket because the car floor needed to be vacuumed after arguing with him that a normal vacuum will take care of any dirt on the carpet I had to take some hours off work because I didn't want to be charged any additional days I vacuumed the dirt off the carpet which was barely anything (I have pictures). 3rd issue is you guys charged my card again today for $70.52 it has now been 5 days since the rental was returned and I can't get an answer Aman from budget doesn't know why and told me to call corporate. I can't get the right person from corporate on the line to help me everyone transfers me around I hate this company it has wasted so much of my time. I will be going to the BBB

Anonymous 5/29/13 10:20AM


your person at the houston (IAH) location was the most discourtest person I ever met> Her name is Rosie C. This was all the information that she would provide. Absent to say I will never rent from Budget

another long listed dissatisfied 5/28/13 12:51PM


I rented a car from buffalo airport everyone on the phonr was very helpful. When I went to pick up my car nobody was at the counter. I waited over 12 min. then I was so suprised to be startled by your employee waking up!(his head was on the counter,I couldn't see him) I recieved a survey and told my story and no one replyed to me. I am very disappointed in your customer service! I think I should recieve a discount1

b 5/16/13 4:02AM


I am at Orange County Airport right now and
Really upset with Budget. I rent a car 2 days
a week every week with a range of $81 to $110
For the rental. This rental was from He'll. I
Picked my car up at 9am and drove 28 miles,
Parked the car and when I went out at 5pm
to leave it would start. I called AAA
And when I told them it was a rental they said
They wouldn't send anyone. I then call
Budget and was put on hold until a manager
Came to the phone. I explained to her that
The car wouldn't start and her comment was
You must have left the lights on, my fault right.
Wrong I drove during daylight why would I turn
Them on. She I should call AAA which I said
I had already done. I explained to her that once
I told AAA it was a rental they wouldn't send
Anyone. She said that can't and asked that I
Call them back. Need to catch plane now but
Much more to say. They over charged me and did
Help with the breakdown. They lost a
customer today spending $6K to $8K just in
Orange County rentals.

USC 5/15/13 5:58PM


I had to change my flight (something very common with business travelers) and changed my reservation to pick up my car 12 hours earlier than expected. I prepaid on their website for 3 1/2 days. The cost to extend my rental for the additional 12 hours was $152.00! I read my terms and conditions thoroughly as well as my rate rules and was still in the maximum time frame before a rate change should be imposed. When I asked to speak to a supervisor for an explanation of how what they are telling me conflicts with the terms of my agreement, the supervisor cited "other policies" that were not listed in my agreement. I advise anyone who may have a need to make adjustments to their reservation to not choose Budget. They do not honor the terms and conditions in the contract and I feel that their practices are bait and switch knowing that travelers will have to make changes.

Dr. Henderson 5/11/13 6:45AM


Two weeks in advance of a vacation I make my reservation . So the day of my vacation I get a message on my home phone from budget confirming rental. My wife calls back two hours later and they say to late we didn't hear from you and we gave your car up! So I call back furious and they say we called to let you know that we didn't get enough cars delivered. So the lies have began. Long story short Alot of yelling back and forth....choice words.....very unprofessional . We never got a car. Had to start our vacation late trying to get a car elsewhere.

Mike 5/10/13 2:17PM


I arranged for a rental car at the Ontario, CA airport through AAdvantage using, in part, my flyer miles. While I was on the phone with AA they checked directly with the airport to find out if they could wait for my plane which would arrive after midnight and they said that they would. When I arrived, the counter was dark, and there were 3 of us who were stood up. I ended up sharing a cab to my destination for $35, and when I picked up my car 24 hours later, they were arguing with yet another couple who wanted the email confirmation price honored (which they had right in their iPhone) and had to call the corporate office. I don't know whatever happened to them, but I was never compensated for the lost day of rental or the cab ride I had to take. I will never use Budget car rental again....by the way, the AVIS counter was open.

lcwiabd601 4/13/13 4:55PM


WATCH YOUR CREDIT CARD STATEMENT!!! I got overcharged on a US Gvt card $383.51. I have been trying to get this issue cleared up to no avail. This happened in Jackson MS. When I requested a copy of the invoice it showed a different car model and category from the original receipt I submitted to DHS. I not only had to pay that money out of my pocket but also was told by my superiors I was only to rent Class Group B (compact), which I did and it's shown in my original invoice. I find this to be fraudulent and unprofessional. Since the nice people on Budget don't care to listen and get this thing straighten out, I believe they will once I send documentation to the MS D.A., the BBB and my legal counselor. This situation has put me in an awkward position with my employer. Thx Budget!

qchopr 3/20/13 12:24PM


Very unprofessional service received @ Atlanta Hartfield International Airport on Sat., 2/23/13 @ approximately 6AM by the worker that was receiving in the rental cars being returned and parking them. I was there to drop off my husband to rent a car and evidentally we were in the wrong area for drop off. When I asked the worker where we were to be for drop off he rudely responded that I am in wrong place. Its upper level for rental, so my husband got out and when upstairs, but when I tried to get worker to direct me how I should get out out of garage and where to go to meet my husband after the car pickup, he angrily flung his finger toward a particular exit gate. I said thank you and when I proceeded to this gate, it did not open. I waited there then informed him that it does not open. He rudely commented thats because you are not supposed to be in here. I then said, ok can you direct me to who I may get to open it for me as I was wondering why he directed me to a locked gate. He walked off as I was speaking to him and yelled back I will call somebody. I then waited a total of twenty more minutes as the worker watched and nobody came. My dilemma being quite obvious to on-lookers, thankfully your neighboring competition, Enterprise, did ask me questions wondering why Budget sent me to a locked gate and why the Budget worker just went back to booth and talked on phone while my three children and I are stranded in their garage. Enterprise said they would help but dont have access to Budgets gate. It was not until the Enterprise worker began to drive around to speak with this Budget worker that Budget guy finally had gate opened for me and my children. Awful experience, never experienced such a negative demeanor from Budget in past. My husband and I have rented from Budget for years, and I also for several years individually through my business that I own. I however will pulling my business accounts from budget at this point. I may never again rent especially from this location particularly. I do hope you may research to find out who this guy was at that time and that he may be spoken to. Unfortunately, whether he realizes it or not, he is the face of Budget to all who encounter him.

Anonymous 2/23/13 8:13AM


I rented a vehicle on 2-15-13 and on 2-16-13 the tire blew out on the vehicle and she tells me that I'm responsible for that because I choose not to use their insurance. How can they rent cars with bad tires and expect you to be responsible for it? They also had me to fill out this incident form like I was getting my money back. I spoke with this Francis Williams and she has a very nasty attitude.I have always rented with budget with no problem. I'm not happy about this. I had to pay $132.00 for a tire that wasn't my fault!!!!!!!!!!!!

Not Happy At All. 2/21/13 12:12PM


On January 24,2013 I flew to Charleston SC from MacArthur Airport,Islip via Southwest Airlines armed with my reservation and Costco Travel coupon
for alleged discounts. Prior to my travels Costco Travel erroneously filed the wrong flying dates so Budget had no record of any registration. I finally found someone from Costco Travel who went off script and resolved the matter. Arriving at Charleston,SC I proceeded to the Budget Desk where the clerk first criticized the use of third parties i.e. Costco then provided me with another rental for a fee of $900+ when I balked he reduced it to $875.29 for a Nissan Murano instead of my contracted Ford Escape. I was so upset by being bamboozled and fleeced I gave my business and money to their competitor Enterprise where there were no questionable browbeating tactics and paid $409.21 from January 25-31,2013. Never again with Budget nor Costco Travel!

ByrneDen 2/2/13 5:13AM


I also am very discusted with Budget Rental Cars of the Salt Lake City airport. We were to pick up our car on 12/26/12. I called three times to let them know our flight had been cancelled and what our status was. We got there at around 10pm that night and they told us there would be an hour to an hour and a half wait...on a car we had reservations for mind you. Then we go to return the car on 12/31/12 and they charge me another $329.02. I told them at that time I had already been charged by the travel agency and did not owe that. He credited my credit card and told me it would show up on my bill that I had not been charged. Well, low and behold, I get my credit card back and there is no credit on there just a charge for 329.02 from Marietta Georgia of all places. Never been to Marietta Georgia. This was the worst experience ever and I will never use Budjet Rent a Car ever again.

Anonymous 1/23/13 8:58AM


I rented and prepaid for a car in Vancouver, showed up to pick up my car rental and showed that I owed $600.00. I spoke with the manager at that location that it should be prepaid. He definately needs to improve on his customer service skills. I asked him where I can use a computer to print out my receipt, I had to go back into the airport to the very end! Then to use this very slow computer, printed out my receipt. Went back to budget, upon returning he asked 'did you pay for it'. Why would someone show up a make a fool out of themselves if they did not pay? My receipt was only 2 pages, he was looking over it for at least 10 minutes and he still questioned my payment when it clearly stated amount due was $0.00. There was snow the next day, so I went back to Budget to buy insurance. My brother in law backed into my car rental, he has notified ICBC that he is at fault. When I brought the car back the claims agent at the airport told me there will be a hold for $800.00 on my credit card. When I returned back home to find out that they charged my credit card which is now over my limit. My brother in law has admitted he was at fault, there was no reason to charge me $800.00. Called the claims department in Vancouver multiple times today, left my phone number with no response and on hold for a long time. Very poor customer service to say the least and outrageous rates!

wolfpackinsf 1/2/13 3:41PM


I rented a car at the airport in Las Vegas. When I had the car the back of the outside mirrow came off. I was told by the toyota parts dept that this happens quie often and that the part costs 25$ and snaps on easily. Budjet charged me 238$.45$ parts 49$ lose of car for day.90$ labor.50$ administration fee and tax on the 80% part markup.Lose of customer. Not very smart

Anonymous 12/12/12 7:41AM


I am very disgusted with the service; I received from you Marietta , GA big chicken location. I had a reservation set to pick up on Friday October 26th, 2012 , which I reserved a week plus in advance. I am a new customer to budget and my first experience was a disaster. I called in and spoke with a reservation agent and at the time of reserving the cargo van I was asked if I was paying with credit or debit I said debit card they told me the amount total was $165.00 which included unlimited miles. I was told upon picking up a $270.00 authorization hold is required; the issue I have is upon reserving the van I was never told in advance of this requirement and was not prepared to have the amount authorized in addition to the van charge in addition to the gas charges. I spoke with a agent I believe her name was Ashley and I was told it is budgets policy not to inform the customer of the $270.00 charge unless we asked. She told me the agents are not required to mention this charge because they assume we should be aware of the fee. If I have never rented a car, how am I suppose to know your requirements. I am ghoing off what I was told. So because of this we had to cancel our trip I had a wedding to attend in Minneapolis , Minnesota on Saturday October 27th, at 4pm-that I had to miss. This wedding was a priceless experience, my only granddaughter.
In the event we were told this information in advance upon reserving the cargo van, I could have calculated that extra amount into my budget. I think this policy needs to be changed to inform your customers up front and also I was never told the requirement to rent a car by the agent. I have recently moved to Georgia and have a Minnesota driver license, so at the time of pick up they hand me a paper with a list of things needed. So again I was inconvenienced had I been told these requirements in advance I would have had the proper additional paperwork with me. So to make a long story short I spoke with Brian the manger and asked to please work something out he refused said there was nothing he could do so I had to cancel my trip. All my family, friends and especially my granddaughter were expecting me and very upset and because we had reservations with you, every other rental car place had no cargo vans available on a Friday night so this situation is frustrating and could have been avoided if I was just informed properly prior to pick up. I am writing you to let you know I will be filling a complaint with the better business bureau. Rip-off reports, commission office and channel 2, any with any other agency that will listen. Your company needs to be reprimanded and your policies needed to be changed. I am a very unsatisfied customer and I want everyone to know!

kimmi 11/27/12 12:03PM


I ha d a bad rental experince with Budget Rent a car in June of 2012.I have tried to find a contact for a customer contact for a complaint with my rental. I was never told that a debit cqrmwith MC/Visa logo would not be applicable for my rental. I had other credit cards wth me, but it was on a Sunday afternoon for my reservation. I had not enough credit on my other cards to pay for the rental and I had intened to add more credit, but tis, as i said , was on a Sunday afternoon with about 15 minutes to closing time at 2:00 PM Sunday. I was never told when I gave my card number to the reservation agent days earlier tat I was told would be fine as I asked specifically re my debit card. I had to cancel my treip which wa sa job seeking interbiew 100 miles a way. Ths was a severe blow to my job probablity. I was basically sneered at by the owner of that particular location and that was that. Trying to find a contact to complain to has been next to impossible, as all contact for customer care lead to car rental numbers, not really customer care. It is a big company and they have good cars and good rates, but when it comes to real after customer care, it seems they have none and it's impossible to rectify the problem. A sad commentary on business ethics in the USA today

regularguy1 8/29/12 12:55PM


My first impression on 07/06/2012 was A+ for Budget. The Customer Service Reps were on pointe. Was told everything I thought I needed to know, and thought I provided the same.
Reserved a truck based on the availability of continious rental. Told what I needed to do to maintain that agreement.
Well, on 08/07/2012 I get a call from Ryan saying the truck needed to be returned. The truck was out. I explained what my original agreement was. Told it didn't matter, he is over the truck department.
Then told the truck needed to be back 08/08/2012 am because it was pass due after 08/06/2012 and was paid up to that date.
Rick, Ryan's manager calls and now threatens if we don't bring it now or 6pm we will never rent a truck anywhere. I told him the truck was out of town just to get off the phone. I don't go into battle I provide Customer Service. The conversation had become unprofessional.
Apparently we both had started to lie. Not Good! I am up to date, I paid 3wks 1685 on 07/27/2012, which was $715deposit, 07/13,$451, 07/20 $519. Told they collect the full 3wks which ended on 07/27. Had drafts $197,$98,$98. which disappeared. Then on 08/06/2012 $519 withdrawn.
We have done nothing but be a great customers and referals. We said what we needed, CS provided and now I am dealing with what only God will fix. Please get this email to the area manager Francis Williams. Thanks I AM THAT I AM INC patricia. I have total respect for the name I represent. 678-823-3272

I AM THAT I AM INC 8/8/12 1:36PM

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