Cuisinart Corporate Office

Cuisinart corporate office headquarters location, phone number, address and feedback

Please find details for the Cuisinart corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Cuisinart corporate office headquarters information we have, please feel free to submit an update.


Corporate Office Address:
Cuisinart
Conair Corporation
1 Cummings Point Rd.
Stamford, CT 06902
United States
Phone: 203-351-9000

Cuisinart Corporate Office Comments

Posted by Anonymous


When troubleshooting my cuisinart pod coffeepot to solve the problem (message was EEO) it said to call customer service at 1-800-726-0190. I got a recording saying to punch 1 if calling about coffee pot, punch 2 or 3 for other appliances. When I pressed 1 after a brief pause it repeated the message and never connected me with anyone. I called numerous times over two days with same results. I threw the coffeepot in the garbage and will never buy or recommend your product to anyone. NO SUPPORT!

Posted by Anonymous


Hi - I'm writing to share my deep disappointment in your Airfryer - I bought one in 2019 and the timer didn't work from the start. That lasted 2 years. In the meantime I bough one for my daughter and I replaced the one that broke in 2021. It's been 18 months and now that one is not working either and my daughter's is having the same issue. The air fryer button stopped working first, then the convection bake button and now the bake setting. I chose cuisinart because it's a brand I trusted but I'm beyond disappointed that this is happening again.

Posted by Joe


This feedback is intended to someone in corporate. Some of you sales personnel that answer the phone concerning information or a problem with a product need some additional training. I purchased one of your coffee makers DCC 3200 P1 recently. After about a week the brew light
stopped lighting up. With no light on you don't know whether it's on or off. I first tried to troubleshoot the problem. but had no success. I called customer service explained the problem and the only suggestion was to unplug the power for 15 minutes. I was told this because she could not find my problem on the computer. I tried searching on the internet for a similar problem I was experiencing. I found a couple of answers to unplug the power for 30 minutes or longer to reset the machine. Well that didn't work either. My next step was to call customer service again. After I explained everything I did trying to get the brew light to work the girl told me does the coffee maker brew coffee. I said yes, but don't know if the coffee maker is on or off. She could not find a solution to my problem and I could sense she wasn't going to do anything for me. I told her it has to be a factory defect and could I talk to someone in tech service. She informed me there was no tech service. I could not believe this kind of response from this company. I thought she was going to get some other help when she put me on hold. To my surprise she hung up on me and by no means I was nasty with her. Now I was furious. There is a contact form you can submit your problem to Cuisinart. After I finished explaining what just happened to me I was unsure where this message was going to end up. So I decided to call Amazon and explain what had happened. I purchased the coffee maker from Amazon in May,2022, but did not start using the coffee maker till June. I was past the 30 days to return the coffee maker defective. When I explained to customer service at Amazon what had happened to me at Cuisinart and was also told they don't have a tech service. I don't know if this is true, but Amazon told me they do have a tech service. I was put on hold and Amazon put me in contact with someone at Cuisinart which I thought was tech service. I explained the whole scenario to the girl at Cuisinart and she kind of gave me the same answer as the other girl at Cuisinart. Does the coffee maker work. At this point I felt my only option was to give her an example. I suggested suppose you just bought a brand new car and after a week you brought your car back to the dealer and told them you interior light wasn't working. The service manager comes over to your car and you tell him your interior light is not working and his answer is, but the car drives. This is when she told me they will send me a new coffee maker. I thank Amazon for helping me, because I was not getting any help from Cuisinart customer service. You know Cuisinart not all concerns are fake, so are legit. After this incident I would think twice before buying another product from Cuisinart. And if I do I'll go through Amazon.

Posted by peachez


Last year I purchased a Cuisinart coffee grinder to replace (another brand) coffee grinder that gave out after twenty-plus years of service. I was disappointed to find that the Cuisinart was noisier than my previous model. It also does not grind the beans as satisfactorily. This morning, the on/off switch quit working. I'll be sending this piece of junk back to you in protest.
Thank you.

Posted by Jeff


We got your old coffee maker for our wedding 14 years ago and it still works great, so we bought another newer version for our summer place. This one makes good coffee and keeps it warm, but the pot itself seems to have been designed but never tested to see how it pours. You have to turn the pot UPSIDE DOWN to get the last cup of coffee out. Please remind your designers FORM FOLLOWS FUNCTION. This is no improvement over your previous model, but rather a design fail which no end user will realize until they buy it and try to get that last cup out. A more awkward carafe I have never used. Let me know when you fire everyone involved in the decision to create this handsome looking disappointment!

Posted by Lisa M


I bought a microwave CWM-100 several years ago. It worked fine for about 5 yrs but then stopped heating food. I have called several repair shops in my area but was told they don't work on Cuisinart. Apparently they can't get parts. The microwave was over $400 and still looked like new so I wanted to just have it fixed. I knew the warranty was up so I contacted customer service. I was told I would need to send it to Arizona to see if it could be fixed. If it could be I would have to pay God only knows how much to have it fixed then pay to have it sent back to me. I have asked if I could purchase the part and have it fixed locally but told they couldn't!? Why not??? I am totally disgusted at this company. The customer service lady I spoke to just said she was sorry that she couldn't help me. So basically I am just suppose to throw it out and get a new one. What a waste! I will never buy this brand again. After reading all of these negative reviews I'm not even gonna bother going any further since this company seems to be a joke!

Posted by Anonymous


I just received a Cuisinart ice cream maker as a gift. Thank you, thank you for using recycled compressed paper/cardboard as your inner packing material!! This can be easily recycled in our municipal yard waste as it easily breaks down and becomes part of the compost I will by for my yard next spring. This makes a real difference and I don't have the guilt of throwing away non-recyclable packaging. Kudos and keep it up.

Posted by Antoinette


I purchased your Toaster Oven Broiler (TOB-1010) a little over a year ago. And, although i have no complaints re its overall functioning, I have not--and probably never will--be able to tolerate the obnoxious, invasive alert it emits when it has completed its toasting cycle. In the event that I need to purchase another toaster oven in the future, I will make it a point to NOT purchase a Cuisinart unless you do something about this alert.

Posted by Where’s my refund or product.


I purchased the Cuisinart espresso machine from Bed, Bath & Beyond. After 3 months it began malfunctioning (spraying hot milk everywhere and on my skin). This continued to happen. I called customer service since it was under warranty and they told me to cut the cord, they would send a label for me to return. I never received a shipping label and called back and they said that that was the wrong thing do not cut the cord. Then they said that I would ship it back to them they would fix it and then send it back to me. I shipped the product back to them and they said that they are they say they couldn't repair the unit. They did not have any I still k to send me so I would have to wait. Why won't you refund my money so I can purchase the product that is on shelf in stores? You said you could give me a credit, however we can't buy it anywhere in a store we will have to wait until you get them back in stock. I'm not understanding why you would leave a customer without their item purchased and not send a replacement product. I'm out over $200, you took my espresso machine and I have nothing. I've been waiting about 2 months and when I call customer service no one is concerned. If I do not hear back with a resolution, I will be reporting you to the BBB. I have been a loyal customer over 30 years and this is not acceptable.


Please help me resolve my problem and replace my defective machine.

Posted by Where’s my refund or product.


I purchased the Cuisinart espresso machine from Bed, Bath & Beyond. After 3 months it began malfunctioning (spraying hot milk everywhere and on my skin). This continued to happen. I called customer service since it was under warranty and they told me to cut the cord, they would send a label for me to return. I never received a shipping label and called back and they said that that was the wrong thing do not cut the cord. Then they said that I would ship it back to them they would fix it and then send it back to me. I shipped the product back to them and they said that they are they say they couldn't repair the unit. They did not have any I still k to send me so I would have to wait. Why won't you refund my money so I can purchase the product that is on shelf in stores? You said you could give me a credit, however we can't buy it anywhere in a store we will have to wait until you get them back in stock. I'm not understanding why you would leave a customer without their item purchased and not send a replacement product. I'm out over $200, you took my espresso machine and I have nothing. I've been waiting about 2 months and when I call customer service no one is concerned. If I do not hear back with a resolution, I will be reporting you to the BBB. I have been a loyal customer over 30 years and this is not acceptable.

Posted by Puanani


I Had A Cuisinart Air Fryer Toaster Oven That Worked For 2 Months And Stopped Working. You Would Not Issue Me A Refund But Told Me To Cut The Power Cord, Take A Photo And Email You The Photo For A Replacement But Why Would I Want A Product That Broke After Two Months. So I Did Not Cut The Power Cord Or Email You A Photo.

But Your Stellar Customer Service Sent Me A Replacement Of A Product I Do Not Want.

Now After 5 Of Your Stellar Customer Service Reps Told Me I Could Return The Unwanted Replacement--one Week Later Customer Service Says You Don't Issue Call Tags For Returns From Hawai'i-a State In The United States And You Have The Nerve To Tell Me That I Have To Pay For The Return Of An Item I Did Not Order And Do Not Want.

One Of Your Stellar Customer Service Supervisor Suggested Donating The Unwanted Product.
Well Why Would I Donate A Product That Is Faulty????????

What Kind Of Business Do You Run That You Discriminate Residents Of Hawai'i?
What Kind Of Business Do You Run That Your Products And Customer Service Are So Untrained, Uninformed, Under Performing And Discriminating?

Why Do You Not Care About Customers In Hawai'i?

People Here Would Like To Know Why You Discriminate Customers In Hawai'i.


I Want Cuisinart To Take Back This Product On Their Own Dime.

If Not I Will Contact The Attorney General Of Hawai'i About Discrimination Charges.

Posted by Toaster over problem


I have a toaster oven that started turning on by itself. I used less than 2 yrs, so it's out of warranty I understand. I called the Cuisinart customer service # anyways.
They took some information and said they would send a packing label for me to ship back then they would send a gift card for another Cuisinart product. I was fine with that. They where supposed to email me label. I never received but I did receive a survey so I know they have my email.
I've called atleast 2x after that and they said they would mail label. Never received.
The last they would email and mail label and never received anything.
This box has been sitting on the floor ready to go for almost 6month!!
What Cuisinarts problem?

Posted by Tsigili


After purchasing 2 of your expensive coffee pots, we experienced leaking from both of them, and have determined your product to be inferior in quality, and more expensive than , competing products. We will not be purchasing anymore Cuisinart products. Obviously China made products do not meet with US expectations, for quality.

Posted by Lisa


My Cuisinart CHW-12 coffee pot almost caught fire on January 19, 2021. Luckily, I was home at the time and quickly unplugged it. I called Cuisinart and since my coffee pot was under warranty, I was told they would ship me a new one in about 3 weeks (since it was backordered). I called again on 2/11/21 and was told by Quran that it was shipped UPS but he had no other information. I called again today and spoke to Quran and he told me he had no idea when I would get the coffee pot that UPS picked it up and he had no other information. I asked to talk to a Supervisor and he said no one was available. I am frustrated at this point. No answers, no coffee pot and it's been 6 weeks. The reference no. for my case is 302596899. Can someone please let me know when, if at all, I can expect a new coffee pot?

Posted by Anonymous


I was so excited to cook a beef stew for my family. I prepared my 8 qt pot(17.6l) for cooking the ingredients. I started by adding cooking oil then let the pot warm. I then added stewmeat,carrots,celery and cubed potatoes letting all cook together adding liquid,
The stew looked good and taste delicious .
As. I began to stir the stew I noticed what I had experienced times before.

The ingredients had stuck to the pot and burned

On no not again - all the wasted ingredients- what a disappointment. I can't even fry an egg in the skillet,make pan toast without the items sticking and burning. I actually can boil water with no problem. I so wish someone would tell me how I can cook with this expensive set of cookware. I don't need a refund or another set just please help with this set. I bet I will not hear from anyone in management-get the feeling no one cares. Cuisinart model #766-24. - V#17882

Posted by bbguy1655


It's interesting to see all the comments below when Cuisinart says,: Cuisinart Cares".
Really? what do they care about or who do they care about. I suggest, It's mostly themselves.
I am a customer service/sales consultant. I can safely say that they win the award for the poorest customer serve company of any that I have done business with.
Shame on them! Also, I'm pretty sure I have purchased my last Cuisinart product.
I prefer to buy from vendors that say they care and mean it!

Posted by Audrey


I have a toaster/oven/broiler that is five years old (; Possible Serial No. 31211 & Model TOB-100). The bottom front heating element has warped. In the middle, the element is two inches from the floor of the toaster oven while at each end it is 3/4 inches off the floor. The back bottom rod is fine. As a result, when making toast on the top rack position, the underside of the toast chars. In addition, it is impossible to use the lowest rack setting due to the warping of the heating rod. I wrote to Customer Service about this in 2019 but never received a reply. Based on online reviews, this has happened to others who have bought one of Cuisinart's toaster ovens. Obviously, this seems to be a defect in the manufacturing of the product as I have no control over the length/warping of the heating element. I am totally disappointed and would not recommend this product to anyone nor would I buy any Cuisinart product that has similar features. In fact, I will be sure all my friends and relatives know about the shoddiness of the product.

Posted by Unhappy


I am totally disappointed in the product that I purchased in December. I heard so many good reviews but the quay of the product I am not satisfied. All the pans constantly sticks All are changing color at the bottom. I thought I would not have this problem... thought I was getting a quality product. Can someone get back with me... I would like a replacement for something better or a refund. Please contact me through email PLEASE

Posted by Cheryl Thomas


I have contacted the Company many times, I got a What is the serial number, I got describe your problem again, I explained it was a design flaw. I explained no VENT so the steam was coming from the display, over and over again. No response, no resolve just more canned emails! What I have gotten I am ashamed of because I tried to do a nice jester for my son and get him an all in one station, coffee for the morning and tea for the night, i am sad that they cannot get better support for their customers. My son always stated they were the best, no problems, NOW my gift is crap and i cant get help!

Posted by Mochaspice


I have the air fryer oven, not the digital. Suddenly stopped working. Have been allying CS for 3 weeks now.They promised to send a replacement, Have not received it yet. Excuse is COVID and delayed shipping. Hasn't left the warehouse so it's NOT delayed shipping, it's that they have NOT shipped it. I'm very disappointed with this company and it's customer service. This is a definite red flag. Consumer beware.

Posted by Jerry


I have been trying to get replacement coffee maker since October21, 2020
I get message after message ten days you will receive. So that is 6 10 day periods..not sure the problem.

Posted by Anonymous


I have been waiting for two month for a part.it is for a bread machine I did not get the paddle with it and now I can not use it.The machine was brand new when this happen.They keep telling me it's out of stock.Is this the way you all run a bissinice.I paid $119.00 for something I can't use.never again will I get a cuisinart.

Posted by Disappointed gift recipient


So, a year ago I received a very nice coffee grinder/brewer (Lists about $250) from my boss at my retirement party. On 10/11 it stopped working. I called Cuisinart, told my tale and provided my information. Nice lady said you will get a replacement in 8-10 days. On 10/26, I called to see what happened. They said that there had been a "computer crash" and my information was lost. Apparently the original representative was supposed to tell me to cut the cord and send a picture of the cut cord. She did not. Without that they could not help me. So, two errors (computer problems and inadequately trained representative) deprived me of a gift with sentimental as well as real value. I will certainly never use any of their products again or those of the parent company Conair.

Posted by RHK


Food processor stopped working. Called Cuisinart. Ordered part they told me to. Received it. Didn't fix problem. Called again. They told me to order another. I ordered the next one. This part didn't even fit. Returned both. Have been waiting MONTHS for my refund. They have the product AND my money. Never ever again will I buy Cuisinart. Shame on you.

Posted by PO'ed in CO


WOW, this appears to be their "thing". It's called a bait and switch and they obviously think customers are simply going to walk away from their dragging their heels. Yeah, not happening and bait and switch is highly illegal and morally unethical! Shame on Cuisenart. It is unfortunate I am not willing to walk away from my hard earned money to purchase from a competitor but you owe me! This has been going on for almost 2 years and 4 coffee makers later. Now I'm waiting for my letter of credit to turn around and order a new piece of crap!

Posted by Ex-customer


I bought a Cuisinart coffee maker model SS-10 less than 2 years ago. It stopped working and the code on the screen said EEO. The instruction booklet said to call customer service. In advance, I had written down the model number but could not find the serial number. I looked on the bottom and on the end of the cord. It was not there. My son looked, and also could not find it.
The customer service person I spoke with was the RUDEST, MOST ARROGANT person. I can't believe she is in customer service. After waiting 50 minutes on hold, she treated me with such disrespect. I have bought Cuisinart products for over 30 years. I WILL NEVER BUY ANOTHER CUISINART PRODUCT. YOUR PRODUCTS AND YOUR CUSTOMER SERVICE ARE DEPLORABLE.

Posted by Anonymous


This is for the Power Cut Cordless Electric Knife that the Blade Lock was broken upon opening.

I spoke with Melinda morning regarding the letter of credit that is supposed to be coming my way from Libby. As of right now, I still have not received anything. This is becoming a babysitting job to keep track of unrealistic promises from what I believed to be a reputable company. As the months, days, weeks and hours pass, my level of trust is diminishing quickly. After this is resolved, I would NEVER buy another Cuisinart product again.

Please forward this to your complaints department to be logged and put on file.

This has been 6 months of trying to get this matter resolved. I did my part in getting the part sent back in a quick and timely manner and unfortunately Cuisinart doesn't do the same.

Posted by Anonymous


It's been over 4 months that you have not shipped my motor for my food processor. I have called numerous times to no avail. It is under warranty. The motor wasn't broken but the black sleeve( which I didn't send is the problem. Please help get this back to me.

Posted by Anonymous


What I sent to the Better Business Bureau:
I purchased a Cuisinart Food Processor (Serial number 24178 c
DFP-14BCWNY 14-Cup Food Processor, Brushed Stainless Steel, White)
on Amazon in December 2016. The motor had a 5 year warranty. Late in May the motor started pouring out black smoke while I was cutting butter into flour. I followed up with Conair on line and was told that it is under warranty, but that I needed to send the machine to their repair department. If they could not repair it, I was told, they would send me a new one. They said that UPS would email me a tag in 3-5 days for the return and told me how to box up the machine.

No tag came.

I checked my spam, junk, and trash folders as instructed. No tag.

I contacted them again. Sorry, sorry. The tag will be coming. No tag.

After waiting several days and checking all folders, I contacted them again.

Sorry, sorry. Maybe it is the email address. I sent them 2 additional email addresses. I waited several days, checked all email accounts, all folders, no tag.

I contacted them again, this time by telephone. Sorry, sorry. There was a misunderstanding. I spoke to a "supervisor" who assured me she would contact UPS directly for the pick up. Again I was instructed how to package it, what to put on the outside and to include my receipt and all information on the inside of the box as well. Again I waited 5 days. No pick up.

Again I called. Again I was told they would email the UPS pick up tag. I asked to speak to the supervisor again. This time she told me, sorry, sorry, They were supposed to have me "perform a base test" on the machine. (Despite that fact that I told them plugging in a machine that pours out black smoke is a fire hazard.) Once that process was completed, the supervisor told me that this time (really) UPS would come to pick up the machine and send it to the repair department. But I was to understand if it was something "inside the motor or outside the motor but not the motor" (a literal quote) I would be responsible for paying for the repair. During this phone call I was also told that the machine is not under warranty. According to the serial number (which they told me they had looked up before) it was out of warranty.

This is obviously a scam.

I had a Cuisinart food processor before this one that lasted well over 15 years. I have had other Cuisinart products and been very satisfied with them. I am now beyond disgusted with the company.

I would like a replacement immediately. Thank you for any assistance you can provide.

Posted by Ronar


Purchased a Cuisinart DCC1100 coffeemaker July 30, 2019. It stopped working July 4, 2020. Less than a year??? This was the second DCC1100 we've had - the first one gave us good service for several years. Have not returned the faulty unit as the Warranty conditions are onerous and not worth the trouble (as others on this site have observed). Thought Cuisinart/Conair was a reputable brand that produced quality, durable products. Not so sure now. Very disappointed. Spent $56 for a coffeemaker that gave out in less than a year.
NOTE TO WHOEVER READS THIS MESSAGE: YOU DO NOT HAVE MY PERMISSION TO USE MY EMAIL ADDRESS FOR ANY PURPOSE EXCEPT TO REPLY TO THIS MESSAGE. YOU DO NOT HAVE MY PERMISSION TO SHARE MY EMAIL ADDRESS WITH, OR PROVIDE MY EMAIL ADDRESS TO, ANY OTHER ORGANIZATION OR INDIVIDUAL, NOR TO ADD MY EMAIL ADDRESS TO ANY MAILING LIST.

Posted by Lack of Customer Service


Paid over $14 shipping to send a Coffee on Demand unit to East Windsor, NJ for repair or replacement parts. The address label was torn from the box I shipped, the unit placed in a different box and labeled "Return to Shipper". My original letter was in the box but NO correspondence from Cuisinart. As a long time Cuisinart consumer, I am appalled with the lack of customer service. I am a marketing professor and will use this example in the classroom.

Posted by Anonymous


I bought a cuisinart coffee maker and single serve. It is terrible. Just have it several months and it started to leak all over my counter. You know this is a problem with this coffee maker and you do nothing. Customers should be able to get it fixed or a refund for the product.

Posted by Elwanda Cosby


I bought a coffee maker several months ago because the last two I had were same brand and similar. I have several cuisinart small appliances. Toaster food processor. First off I wrote to what I thought was customer service about 3 months ago. No response yet. I was unhappy with the glass pot. It leaked every time you pour a cup of coffee. It appears that the silicon seal was faulty. Anyway no response so I got out the old pot on the coffee maker I had discarded because I wore it out. I had Used it several years with no problem. I take care of my kitchen appliances because I am 82, the coffee makers are not cheap and and I love my coffee. I clean it as instructed with vinegar and water so I was surprised this morning when the clean light came on.

I clean the pot thinking maybe something got dirty but the light didn't go off. Although I change the little filter again it still didn't go out. I ran vinegar again and the light is still on. I unplugged it for an hour it still comes on. I've read the manual, I've had my tech ie son check it out and right now I am not happy that the dad gum light won't go out. Since Customer Service dies not respond to me maybe you can talk to them and send me instructions for turning off the light. This is my third cuisineart coffee maker butvif I can't get any hep resolving this problem it will be my last. Thank you for your time

Elwanda Cosby
[email protected]
903 474 3748. Phone or text

Posted by Elizabeth


I own a very early Cuisinart food processor: model CFP 4, made in France by Robot-Coupe, Patent Pending. I believe this to be one of the first Cuisinarts sold in the US when my father bought it for my mother in 1973 or 74 in Falls Church, Va. (My father, an engineer, was way ahead of his time in many ways, not least in his familiarity with the kitchen!) When he died in 1992, I brought his food processor to my second home and it has been in use here ever since. I recently needed to use it and was dismayed to find that - far from NOT working - it would not turn off. The model is operated by the lid, there is no on/off switch, and I had to unplug it to make it stop. A second attempt was the same: as soon as I plugged it in, it started to run. As this is an exceptionally powerful machine, more powerful than my much newer model. this is alarming and I have decided to retire this vintage appliance.
If this tale is not as remarkable to you as it is to me, if you have in fact heard this story before, I would certainly like to hear it.
Thank you.
A satisfied customer for 47 years!
Elizabeth Rawlings

Posted by Mike N


I have been waiting for 4 months for a blade that fits my food processor to be available. Your customer service said it was NOT discontinued. No retailers have them and neither does Cuisinart. No one will tell me when it will be available. I am about to request a refund and use another brand. Reading these posts and the lack of follow up is quite disappointing. The part number in question is DLC-042TX-1.

Posted by Skip


MY WIFE AND SON WERE SHOCKED on your air fryer oven
I had first contacted you 2-27 and again today told same thing I will be contacted by corporate. Seems like safety is not a top issue with you. Asked for confirmation # first time would not give me one. Today asked for one and then said again I didn't need one. Asked for corporate #. They don't have one to give me.

Posted by Barry18h


Purchased the cuisinart auto toaster about a year ago I have returned two as being defective. To get a replacement you cut the cord and return it to cuisinart and maybe they send you a replacement!
They tell you it will get 5-7 business days to get a replacement. I am waiting over six weeks and keep getting lied to.
It appears they want your money and the "Consumer Be Damed.

Posted by Bewildered


I pulled my Cuisinart food processor out of the box today(I am OCD like that)washed, put it together, added my ingredients and turned it on and it did not respond. The customer service number was printed incorrectly so had to use Google. I was on hold for an hour only to be told that they are taking messages and I would get a call back in 24 hours. My questions was why can't you help me. He said he is only taking messages. This is not the time of year for Cuisinart products to go bad.

Posted by Carol Mangin


In August I purchased Cuisinart Elite Piper Collection flatware service for 4. I got 1 knife that DID NOT go with the set. I have been customer service , I sent pictures, I sent emails, and NO ONE SAW FIT TO resolve this matter! What is so hard in replacing A KNIFE!!! I REALLY DON'T GET IT??? THANKSGIVING IS COMING AND WHAT AM I SUPPOSE TO DO FOR A TABLE SETTING??? Your CS response is supposed to be 48hrs. Well each email I sent and NO RESPONSE after 48 hours!

Posted by Trista


Help!! I cannot find a copper stainless decanter replacement!! I bought the stainless one which does not match my copper coffeemaker. I have made all types of searches. Please help as I would like to have a match!!!

Posted by paulas8719


Customer service is awful. I purchased a HM-50 handmixer and the first speed is the equivalent of other mixers 10th speed. When I called Cuisinart to get a replacement they agreed that the first speed is 750rpm while their more expensive one starts at 180. What the heck is that? they said I could purchase the other one for $79 plus tax, shipping and handling. I don't want to do that. I just want something that I thought was going to work, work properly. When I asked for the supervisor she said he just walked away.

Posted by blubird106


Their unit that brews either 12 cups in a pot or a single pod cup is a waste of money. $200.00 and it worked for 4 months. Customer service is run by clowns. They pass your call back and forth between about 4 people and none of them gives you the same answer. If you make it public, they tell you to call the same number where you get the chief clown who tells you corporate has to approve a mailing label. You got it, a mailing label. I will NEVER buy another cuisinart product and I used to be a fan. Buy a Breville.

Posted by JAH


Cuisinart DGB-900BC Grind & Brew Thermal 12-Cup Automatic Coffeemaker

If you purchase a Cuisinart product, be aware that you are doing so under a very limited warranty, where you will be required to pay for replacement, or repair. In my opinion their customer service and product warranty falls way below industry standards. Consumer Affairs website apparently agrees with my position, giving them only 1-star in overall customer satisfaction.

A few weeks after receiving my coffee maker I noticed that the thermal carafe was leaking between the stainless-steel bottom and plastic top. Reading various reviews, I found this to be a common problem (I probably should have read the reviews before purchase). I called Cuisinart's customer service line and received the increasing familiar, "due to unusually heavy call volume . . . we'll call you back). They apparently had unusually heavy call volume all day, but after repeated attempts throughout the day and finally waiting on hold for 10 minutes, I was eventually able to actually talk to a customer service representative. I explained my problem and was told that they would gladly ship me a replacement, but it would cost me $10 shipping and I would have to return the defective carafe at my cost! In other words, I'm going to have to pay around $25 to replace a defective part under warranty. A part they sold me, most likely knowing it was defective at the time of sale (one only needs to read the various reviews in order to come to that conclusion).

In fairness, the warranty does state that to, "facilitate speed and accuracy", (in other words, to do your job), please enclose $10 (for shipping / handling). However, NO WHERE DOES IT SAY THAT I WILL HAVE TO PAY TO RETURN THE DEFECTIVE PART BACK TO THEM! They let you find that out after you purchase the product and require warranty work.

Can you imagine going to a car dealer and being told that the transmission in your new car was defective and would be replaced under warranty, but you'd have to pay to have the replacement transmission shipped from the factory and then pay to return the defective one. You probably wouldn't buy that make of car ever again! I suggest you do the same with Cuisinart products.

Posted by L


Cuisinart Customer Service is completely useless. My EM200 latte maker has a simple rubber handle that ripped. It is a small part that I can take off and on. Customer service wants me to ship them the entire unit so they can "evaluate and repair". I'm going to be without a coffee maker for 3 weeks because they are too stupid to just send me the small simple part. I have been going around and around with this on this for 2 weeks. I have flat out told them I am not looking for a new unit or to get the replacement part for free even though its still under warranty. I'm fine paying for it...and shipping. But they insist I send them the whole damn unit so they can evaluate and then determine what to so. They are willing to pay the shipping...still all I want is a simple replacement part.

Posted by Charlie


How about my $46 dollars, that I spent returning your junk, for a Christmas gift to me. You're a bunch of fake, phony, frauds CUISINART!!!

Posted by Charlie


I'm still waiting for my $46 refund. Don't think I've forgotten. Oh, I see some more folks have unfortunately found that your company is a sham and scam.

Posted by Mumsy


In 2012 I purchased a Cuisinart K-cup brewer. This unit lasted until 2016. At which time it would no longer brew coffee. The hot water would come out but it wouldn't brew with a k-cup. I contacted Cuisinart and demanded that they either repair or replace the machine. They sent me a replacement unit. This past June, 2017 the new unit gave out in the same manner. I, again, contacted Cuisinart and was told that since they only honor warranties from when the first coffee maker was purchased, they would and could not do anything about the second coffee maker. I had to borrow my daughter's old Keurig brewer so I could use up the k-cups I had left over from my last order. I have since decided to buy a regular coffee maker. At least, I'm pretty sure that will last more than a couple of years. In short, CUISINART STINKS!!! THEY DON'T BACK THEIR PRODUCTS AND THEY DON'T CARE ABOUT THEIR CUSTOMERS!!!

Posted by Anonymous


Any company that needs to take 4-6 weeks to process a refund needs to get a new CEO to run the company more efficiently. Their customer service is HORRIBLE.

This company is poorly run and reading the rest of the comments it clearly shows they DON'T care.

Posted by Rich


Well, here we go again. 8 months later and Cuisinart still is giving me a run around about the replacement blade for my food processor. last time I called, I was told I would receive the part in June. It is now July 19th. Maybe they meant June 2025 I`m done with them and all they have their name on. It`s a good thing I purchased it at COSTCO. I just spoke with Costco customer service and they told me to bring the food processor back for a full refund, 6 years later. WOW, now that`s customer service! You listening Cuisinart? Good luck to the rest of you out there waiting and waiting and waiting.....................

Posted by Charlie


Hey Cusinart In The Ivory Tower, I'm Still Waiting For my $46.73 To Be Refunded. You Know, The Cost Of Sending Your Garbage Product Back To Your Reputable Firm!!!!!!!

Posted by Gravy


Over the years, I've had pretty fair luck with Cuisinart products (blender, coffee makers, toaster oven, etc.) until now. Several months ago I purchased a Cuisinart Griddler. After several uses, an indicator ring broke off and I contacted the service/warrantee department. The answers I received were appalling. If what I was told is the warrantee policy is true, then your warrantee policy sucks big time. I'm 77 years of age and I have never gotten such a ridiculous response to a warrantee claim.

Because a part that probably cost less than ten cents to manufacture was made from brittle plastic and broke, they want me to, at my expense, send the entire broken unit to them and they'll send me a new one. It's, quite frankly not worth the cost or hassle of doing so. A picture of the broken piece should suffice. Basically, they told me that I wasn't to be trusted and implied that I was probably out to cheat them.

I suggest that you check how truly reputable companies handle claims. Most assume that the customer is right, not that he's out to cheat them. Try Delta Faucets and Jenn-Aire appliances. They are customer satisfaction oriented, Cuisinart isn't.

Posted by Redman


Here I am again writing to Cuisinart Corporate regarding the new replacement blade that lifts up off the shaft during processing. As I expected, after reading others comments, I have not had any response from Corporate regarding the problem with the replacement blade. Therefore I am looking to buy a different processor brand and dump the Cuisinart. I am so disgusted with their hot line customer service and the non-response from Corporate. I will NEVER buy another Cuisinart product.

Posted by Redwin


Unlike some of the Cuisinart Food Processor customers, I have received the replacement blade. HOWEVER the new one won't stay down on the shaft and flies off into the body of the processor as it is running. I have talked to the customer service hot line twice only to be told that "Yes the new blade does lift off." AND to write to corporate about the problem. Essentially I was told by the hot line, "Just live with it!!" It isn't something I can live with. This lifting blade makes the processor unusable. In the middle of making hummus the blade lifted into the middle of the contents. I had to stop the machine, lift out the blade, scoop out the half-made hummus, wash out the bowl and blade and start over. This happened two more times. I finally gave up and finished the job in my KitchenAid mixer. I wrote to Corporate today explaining the problem. It is just ridiculous that the new blade doesn't fit the processor. If I don't get some resolution to this predicament I am never buying a Cuisinart product again. I will follow up this comment with another if I hear back from Corporate. In the mean time I have a food processor I cannot use...

Posted by StuKin


I have learned that Cuisinart, like many other companies, does not manufacture most of the products that are sold under that name. They license the name to other companies that pay a royalty for the use of the name only. When you buy a product with the Cuisinart name on it, there's no way of knowing where the product was made or the real name of the company that made it. It's probably NOT Cuisinart. In fact, I'm not sure they actually make anything. Even the original food processor was made by Robot Coupe and sold under the Cuisinart name. Conair is the same kind of operation. They sell myriad products under several names made by others. Therefore, customer service is meaningless. It's a huge scam. Most of the people waiting for replacement blades for their "Cuisinart" food processors won't live long enough to ever see them. This is essentially a shell company. Just try finding the address of their corporate offices. Supposedly, it's somewhere in Stamford, CT, USA, but it's so well hidden in the warren of corporate office buildings it's impossible to find it.

Posted by Anonymous


I have JUST learned that Cuisinart only has ONE employee handling ALL of its recalls. SO try to multiply 8 million exchanges by one person and you will quickly figure out that the chances of getting your blade replacement are slim to none.

Posted by Charlie


You would think that with all the negative comments about Cuisinart that the upper echelon would do or say something to appease the masses. Obviously, the consumer is the last thing on their minds and the first thing is the Almighty buck. You people, including the so called "customer service reps" should be ashamed of yourselves. Never again will Cuisinart, Con-Air, or any other of your products be purchased by myself, my family and friends or any stranger on the street who wants to hear about your reputable ways.

Posted by Charlie


Yoo-hoo Cuisinart Executives, I'm still awaiting a response from you "Customer Service" department regarding the reimbursement of my $46.73 for returning a defective coffee brewer that wasn't a month old. What seems to be the problem? You can't afford to cough up the $46.73? We are retired on fixed incomes, yet we bought this piece of junk because it had, what we thought, a reputable name. That money to ship it back hurt the pocketbook a bit. So please, all you three button vested suits, pool your country club fees and send me back my money.

Posted by Mariann


What a crappy $100 blender and ditto for the customer service. I've been going back and forth with them for 5 months and still no satisfaction. I ahve left a complaint with BBB and will never buy Cuisinart brand again. And since Conair is associated with Cuisinart, will probably avoid that brand too. You didn't just lose my business over a $27 part but my business for the next 30 years.

Posted by Charlie


On Feb. 22 I posted about a defective coffee brewer that was still under warranty. Cusinart sent a replacement and I had to return the defective one. I cost me $46.73 to send the defective, warrantied piece back to you. I'm still waiting to hear from Cusinart regarding how they are going to repay me the $46.73. I'm not asking much, just what's correct in doing business. I'm waiting Cusinart, Conair or whatever name you're going under.

Posted by Corporate office owl


I have been patiently waiting for my blade replacement since December 13, 2016. Now after calling the replacement center to find out when I am going to receive it, they told me that it won't be until June, 2017. I am totally upset that it is taking this long! Why are you treating your customers this way?! Don't care about your customers? I would suggest that you put a rush on your replacement blades or your company is going to be no longer!!

Posted by AngryInNJ


Cuisinart - Lets say I give you credit for being a good corporate citizen when you notified the public about the design flaw on your food processor blades, and were not just trying to cover your butts in the event of a lawsuit. And let's say the public followed your instructions and submitted all the right paperwork in order to get a replacement. Would the next logical step be for you, Cuisinart, to provide those replacement blades within a reasonable about of time? Humm - to me this seems logical. Unfortunately, I do not see Cuisinart stepping up to provide the blades. I submitted my recall paperwork on Dec 14, 2016. I just got off a phone call with the recall team and understand that I am not getting a blade until after June 2017 - 7 MONTHS LATER!!!!!! Really - is this how you treat your customers? I guess since there is no immediate profit in it for your company, loyal customers go to the bottom of your list. I find it hard to believe that you have not shipped new food processors with good blades since the recall notice - blades which could have gone to customers patiently waiting for replacements. This tells me you are not concerned with repeat business nor do you have real interest in doing the right thing. You've protected Cuisinart legally by publicly informing everyone to 'stop using the defective blade immediately' but that about as far as you'll go. There are plenty of competitors such as KitchenAid and Hamilton Beach who have excellent products at the same price point as your food processors. I guess you are willing to let them win your market share since many people are going to purchase a new processor rather than wait for you to get around to sending them the replacement blade. At one point, the Cuisinart brand carried some weight - not so much any more.

Posted by Charlie


My wife and I purchased a "Fully Automatic Burr Grind & Brew Thermal Coffeemaker, DGB-900 Series" back in late December but did not put it into service until this month, February. I grinds the beans nice however the brewed coffee comes into the carafe at about 125-135 degrees. Not hot at all. Spoke with the 800 number who asked a million questions regarding did we clean the bean chute, is the machine clogged with grounds, etc. The answer to all is NO! The coffee is not coming out hot! Ok, we'll send you a new machine and you return the defective one. The end of the conversation was, ....."you'll have to pay for the return shipping." Really, the thing is under warranty and obviously defective from the time it left the factory and we have to pay to return this. Great, just great customer service and care, wouldn't you agree. Cuisinart, you are not making many friends!

Posted by christine s.


I have to agree with other comments on this page, the customer service at the number listed in the product information booklet needs a total housecleaning. I spoke with three different people there today and not one was not any better than the other. They seem to have no problem being rude and then call you out for being disrespectful when you respond to that. All three told me I need to be patient. I waited eighteen days for a part that was eventually returned to them and they refused to send me another because they didn't have information confirming that. I asked for the package tracking number and sure enough it was returned. They are rude and argumentative and undoubtedly the worst customer service I have received in at least a decade. This will be the last Cuisinart product I ever buy.

Posted by Anonymous


I Am Very Unhappy I Purchased A Cusinart Non Stick Cookware In May And It Is Defective Is End All The Information Including Picture But No Response From Customer Service . You Pay Higher Price For Quality Item And Then If Anythihng Goes Wrong Should Respond But Nothing.

Posted by maryann10980


Cusinart customer service was rude and unhelpful. A high end customer service woman who stated her name was DINA was so rude I cant believe she has a job there. I filed with the government.



because Cuisinart is not responding to the recent mandated recall and there are issues with other blades of the same product in which they brake off and plastic is in your food which can cause bleeding in your stomach.

Posted by Anonymous


just spoke with Sheryl at your Conair office re the Cuisinart recall . product dlc10. she was very pleasant and took my information. she was going to bring it to Cuisinart. I have been unable to contact Cuisinart by phone or email. hopefully this will reach the right people. please reply asap

Posted by jumbalena


Regarding the Cuisinart food processor recall of riveted blades: The toll free number has a recording that my call cannot be answered due to call volume. Your website will not come up either. My food processor model number is on the recall list. Please let me know how I can get a replacement

Posted by Anonymous


Regarding your Cuisinart Blade Recall Form, you can complete the application on line, but when you try to submit it, it comes back with an error. I will be sending a copy of the printed form to your corporate office for replacement blade. Just thought you should know.

Posted by Unhappy consumer


I need a new blade for the recall on my food processor. DLC 2009 CHB.... can not get on the web site or contact anyone on the phone.

Posted by CLee R


I own 2 food processors; dlc 8 and a DLC X. I have 5 blades for the dlc 8 and 14....14 !!!!! for the DLC X. For the past several months I have been trying to find replacement parts for the DLC X. Simple parts, like a bowl, sleeve/pusher and cover. After several conversations with customer service (you really need to find another name for this department since it is any thing but customer oriented) I was told Conair no longer makes replacement parts - bowls, pusher/sleeve, cover, for the DLC X...Conair has discontinued the replacement parts and will not be producing anymore DISCONTINUED.... I have a couple thousand dollars invested in the DLC X and I cant use it !! I couldnt and still cant believe it. Then I asked why if the DLC X replacement parts are discontinued, WHY ARE YOU STILL SELLING THE DLC X MODELS ????? I find this not only fraudulent, but highly, highly unethical...Mind you there was no answer other than, " sorry, but they have discontinued producing the replacement parts". I even asked if I purchased a complete set cover, bowl, sleeve/pusher EVERYTHING...for the DLC XP or the XPN would it work on the DLC X. Weelllll they arent making those parts either. I have no words...really is this part of your business plan? I would have loved to been a fly on the wall for that Vision and Values meeting.

The latest cs rep told me because of MY problem, DLC X discontinued replacement parts is now my problem, I would qualify for this wonderful program where I could trade in my food processor for a " better model " .... I should have know right then and there...seriously what is better than the DLC X models ??? She indicated she would be sending me the paper work. Paper work has arrived...I'M SAVED...I can now trade in my DLC X for another "REFURBISHED DLC X", for $500.00, which you also DO NOT MAKE REPLACEMENT PARTS FOR !!!! WTH is wrong with you people ?
Here's and idea for you mental giants..take the @#$%^cover, sleeve/pusher and bowl,
off of the "refurbished trade in", and send it to me WITHOUT the $%^&* base !!! I'll be happy to pay for the cost of those three items.
Seriously what is wrong with you people ? You really thought this one through and this is best you could come up with? How do you stay in business? I always tell people, " I have a big mouth. When I am happy about a product I tell everyone. When I am unhappy with a product ..... I tell everyone, and I'm pretty persuasive". Guess what I will be saying about my very expensive DLC X and Conair products in general...

Appreciate a response.

Posted by Anonymous


I purchased Cuisinart MCP-12N, 12 piece that only came with 11, missing 1.5 quart pan, got the lid ,no pan. I've been trying to deal with customer service, but it is the worst customer service dept. I have ever encountered. I've called a total of 5 times, got disconnected 3 times after very long hold times. First time person told me they have to submit form to corporate and to call back 3 days later. Called back 3 days later, Cayene answered after long hold, put me on hold and then disconnected the line. Called back got Carmelita, a supervisor, informed me the first person never submitted the request to corporate, so she did, said to call back in three days. Called back got Jackie after 20 min hold, put me on hold for another 10 min, then disconnected the line. Called back got Martin after another 15 min hold, after being put on hold 3/4 times, was told corporate never responded and to call back. What is the deal, I didn't get a pan I paid for, send me a pan!!! My major regret is purchasing a Cuisinart product, my new mission is to make sure nobody I know, meet, talk to, or just come in contact purchases a Cuisinart product either. Oh, and by the way, this is the second time trying to leave this message as it said, first time didn't go through so I am going to copy this one in case it does it again.

Posted by Anonymous


I sent a defective coffee maker model DTC-975BKN to your Glendale office which was received Sept. 30. I have talked to your customer service representatives three times and was told a new one had shipped Sept. 3rd with a FedEx tracking number. This isn't a valid number, and today I was told it had not shipped yet. I must say I'm very dissatisfied with the service and what is the real answer? Cure No

Posted by Nancy


I HAVE A TOB-40,The baking pan and slide-out crumb tray are made of poor quality metal and stains (cooked on olive oil for instance) are impossible to remove with- out strong abrasives. You instructions say to wash in warm sudsy water and avoid abrasives - good luck with that! Even with strong abrasives only a portion of the stains can be removed. We ordered a replacement for the drip pan an and it,too was of the same low quality material and unable to clean. Even strong abrasive could not remove the entire stain. I guess it's goodby Cuisinart.

Posted by Anonymous


Your customer service people promised to send me an instruction/recipe booklet for compact grill centro gc-15 on 2 occasions-on the third call I was told this was not possible. What kind of response is that??? (my copy was decimated in oil). Maybe you can do better!

Posted by Anonymous


I will never buy another Cuisinart product! I have a coffee maker - less than 1 month - and it won't make coffee. It doesn't get hot enough to brew and comes out as warm brownish water. I sent an email to customer service to inform them of the product. I wasn't looking for compensation, just thought they should know. I did get an email response from customer service letting me know that they "do not make any accommodations for dissatisfaction", and that is a direct quote. That has to be the most outrageous thing I've ever heard from a customer service representative. I will NEVER buy another Quisinart product and will tell everyone that I know. I thought I would forward that email to the CEO, but then started reading about how they just don't care. How sad! They sell expensive products by name only, not quality. Buyer Beware!

Posted by TonyB


I will NEVER buy another Cuisinart product again! My prior post describes my replacement part issue. I had a prior issue a few years ago too and should have been smart enough to stop then! The Customer Service help and information in trying to get status on an order is WORSE THAN TERRIBLE! No idea how company with such rotten customer service stays in business. I cannot even cancel my order and get part from Amazon (in stock) as they cannot even locate my order info, yet I have an Oder Number!

My next step will be to call my credit card company to assure I am not charged anything by Cuisinart if I cannot get a status by end of business on 6/26/16!

Posted by TonyB


Ordered a replacement part online at Cuisinart.com on 6/23/16. Got an order number, but no confirmation email. Later in day I called and they had no info, saying that system was being changed or upgrsaded. Told me to call on 6/24/16. Called 6/24/16 and again no info. Actually called 3 times - once they sent me to a different phone number, 2nd time on original number they hung up, 3rd time on original number they said they had no info and to call again. Checked my credit card charges on 6/25 and still not charged. Wish I had used AMAZON! What kind of an operation is this? My order with order number seems to have gone into "space"!

Posted by tawnya


Bought a coffee maker with grinder. First one kept shutting off, got it replaced only to have second one start smoking. Sent machine back again and again at our expense received March23 by the company and now today 5/9/16 I find out after multiple phone calls that they will only issue a credit for another product. Why will you not issue a credit for a defective product. Oh and the last guy I talked to Jamie. Was rude and when I asked for a supervisor put on terminal hold. I literally sat on hold for 15 min then gave up.

Posted by Elaine Ervolino


All my appliances, pots/pans are Cusinart, at one time I considered the products top quality. My toaster/oven/broiler lasted about 10 yrs, liking the model so much 5 yrs ago I purchased the same (TOB-30). I noticed the unit was operating differently and while under warranty I mentioned my concerns. According to a technician I was told they upgraded the model to operate more efficiently, cost effective. Whatever Cusinart did caused a lack in performance and durability. The oven heating element stopped working properly taking way too long to cook, the same with toasting. Contacted customer service explaining the lack of functionally properly, I gave the model and serial number as requested. Received several responses from different people with no one answering my questions but instead stating "my dissatisfaction with a product is not their concern." I repeated myself many times stating I wasn't dissatisfied but disappointed the TOB only lasted 5 yrs. CS kept sending emails offering no explanation or help. I didn't know the products are made in China. It's really sad manufacturers are producing overseas to lower their costs yet charge us a lot of money and market poorly made products. I could not get any info out of customer service, I found the people responding to my concerns had no interest in customer satisfaction, were not product knowledgeable, didn't even offer an apology for an expensive appliance failing after 5 yrs of use. Eventually I was told the model is discontinued replaced with TOB-40 and they offered a 20% discount if I wanted it. I could get 20% off of any appliance at Bed, Bath and Beyond. Out of curiosity I checked customer reviews for the TOB-40 and people were really disappointed. Some said the unit failed after 3 yrs and each person had difficulty communicating and receiving satisfaction from Cusinart. I will buy a new TOB but no more Cusinart for me. Their service is terrible, customer service is rude, their products are poorly made.

Posted by Anonymous


I have been trying for weeks to get a knob for the lid of my Cuisinart 12 cup perculator coffee pot. First they tell me they are on back order then they tell me they are shipping one free of charge and on and on. I have several of your products
but this has been a nightmare. They are a plastic knob which is very poorly made. I sure wish you could shade some light on this.

James Minshew

Posted by Very dissatisfied customer


I purchased a 9-speed HM-90S hand mixer from Everything kitchens in September of 2015. When using it I found that it shook from side to side. The faster the speed, the more shaking there was. It was worst in thick pancake batter.

I called Cuisinart and complained. I was sent a new set of beaters. They were no better than the original pair. I did this two more times and received three pairs of defective beaters.

The problem is that the fins or mixing portion of the beaters is not aligned with the beater shafts.

The mixer was returned to Cuisinart along with the required $10 check. I received a new mixer, also with defective beaters. IN fact, it had the worst pair of beaters. (Total of five pairs of beaters.)

I called an demanded a refund and was told that no refund was available.
Now I am stuck with a piece of junk. BUY NOTHING SOLD/MANUFACTURED BY CUISINART.
When I called this morning demanding a refund, since Everything Kitchens

Posted by R. Bruns


Cuisinart has TERRIBLE customer service/warranty help! Do not buy! Buy ANY other product!

I called after my coffee make started leaking water all over my counter top. 2 yr old, $150 coffee maker (DCC-1200 Brew Central) ... I thought I was buying a high quality unit based on the price. Boy was I wrong!

I had removed the 4 screws holding the base unit on to see if it was a simple fix, slide a water hose back on, tighten a hose clamp, etc. The silicone water supply tubes were brittle and broken off. I put the base cover right back on and called Customer Service for warranty repair. They tell me my 3 year warranty is voided since I removed the base plate. I referred them back to their own warranty section in the Owners Manual (pg 10) and nothing stipulates that the warranty is voided for removing the base plate. The Customer Service rep, refers me to page 2, "Important Safeguards", para 19. WARNING: TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT REMOVE THE BASE PANEL. NO USER-SERVICEABLE PARTS ARE INSIDE. REPAIR SHOULD BE DONE ONLY BY AUTHORIZED PERSONNEL.

That was his justification for voiding my warranty ... an IMPORTANT SAFEGUARD ... nothing, nada, zip in the Warranty Section addresses the issue of removing anything.

I get that they don't want to honor their warranty ... it costs them more $. But the argument to void my warranty based on an "Important Safeguard", vs. the "Warranty Section", doesn't hold water!
(just like my PoS Cuisinart coffee maker doesn't hold water!)

In summary, don't waste your $ on Cuisinart products (BTW, Made in China). Vote with your dollars and take your hard earned $ elsewhere. I could've bought seven (7) Mr. Coffee coffee makers over my lifetime for what I shelled out for this albatross!

Good luck and don't buy Cuisinart! :-(

Posted by dpcltd


This review is from: Cuisinart DCC-1200 Brew Central 12-Cup Programmable Coffeemaker, Black/Brushed Metal (Kitchen)



I liked my coffeemaker until the pot cracked while sitting on the hotplate.

I had used it 2 yrs but it has a 3 yr warranty. It is an expensive coffeemaker and I thought quality would follow the pricing, I was wrong.

Then, I was "wronged" by customer service of Cuisinart with their failure to honor the 3 yr warranty. My coffeemaker unit was not out of warranty. The coffeemaker cost approximately twice the amount of competitive coffeemakers.

I thought I was buying quality with the extra $$ paid; I was wrong. One other Cuisinart product I unfortunately bought, a coffee grinder, literally went up in smoke and I got the same prattle from Cuisinart: "your unit is out of warranty.." I complained and they sent me a new unit, under warranty.

Cuisinart based "out of warranty" on my serial number, however, I have no way of knowing how long the end-seller had the unit in unsold stock.



Your business practices are astonishingly bad and ill-conceived. My only choice is not to be your customer and influence as many others as I can - certainly impacting more than the twenty bucks at stake. The practices appear to be innocent or intentional breach of warranty and warranties for a particular purpose along with the breach of the business ethic to practice sales and service with honesty and integrity - I think I'll add that phrase to my review which is enclosed for your review.



Online reviews of Cuisinart appear below; and, that lending my dissatisfied "voice" will be among many for Cuisinart's 1.5 ratings out of 5;



or a different site,



86% comments [163] were negative out of 186 online filings.



For the price of a carafe, $20 retail to me @ and cost to Cuisinart, . their business practice will estrange a customer and my online filing may influence others. How remarkably short-sighted in a competitive market.




David P.

Posted by Anonymous


I have been a long time customer of Cuisinart products. My family owns Cuisinart. In January I purchased a PerfecTemp 12-cup coffee maker on the Sams Club Auction. Just recently I found that the hinge to the reservoir cover was broken. Sams Club doesn't deal with defective items over 30 days, need to get in touch with the product company. I called Cuisinart and was informed that you don't cover damaged or defective items bought on their auction site. That in my opinion isn't good customer service. Doesn't seem right that I should have to dispose of the maker and be out the money I paid for it. Thankfully I have my old Cuisinart, (made primarily made of metal) that I've had since early 2000 to use. The longevity of this coffee maker is what gave me the confidence that Cuisinart was a reliable company. How times have changed.

Posted by Not A Customer


I was going to order 1050 units of one of their items to give away to customers, but after reading below, I have changed my mind and will use another companies products. WOW

Posted by LYNNE


I Contacted Customer Services At The Cuisinart In Re To A Broken Part On My Cuisinart Food Processor. I Was Told That The Whole Machine Needs To Be Replaced.the Rep Also Informed Me That I Will Just Have To Send My Machine Back And Pay For Shopping Charges Only. No Other Charges Will Appky. I Was Very Happy At That Point. She Also Mentioned That I Would Receive Info On The Trade In. Again I Asked The Question Is All I Have To Pay For Is Shpping Of My Machine And The Answer Was Yes.i Receive The Trade In Info In The Mail And Find Out That I Have To Pu $160. Inwas Very Confused So I Called Customer Services And Explained The Situation And Cathy Said She Would Lsten To The Call And Call Me Back. I Called Back Again And Reexplained The Story, Again Akema Says She Would Lusten To The Call And Call Me Back.a Gentlemen Named Tony Called Me Back And Apologized That Nothing Could Be Done. He Talked To His Rep And Could Not Do Anything For Me. I Believe I Should Not Have To Pay For A Trade In Because I Was Only Told To Pay For Shopping. I Was Not Told The Truth And Was Mislead By A Nonprofessional Representative At Cuisinart.i Will Not Be Investing Anymore Money Into Cuisinarts Products Because They Have Terrible Customer Service. My Machine Was Originally Over $400 And Now I Have A Broken Machine. Thats Not The Way To Trwat A Customer If A Representative Doesnt Know How To Handle A Call.this Was Handled Very Unprofessional. I Believe Someone Else Needs To Look Into Tjis Matter.

Posted by sepstein


I purchased a 4 qt dutch oven model# M5544-22R. I took the tags off and while washing it FOR THE FIRST TIME (I haven't even used it yet) I cut myself badly on the underside of the lip of the pot. Apparently it was never finished and it is sharp as a razor. I called the store and they said since the tags were taken off and it is a manufacturers "defeat" I have to contact Cuisinart. I ABSOLUTELY INTEND TO DO SO and alert the Division of Consumer Affairs. I'm posting so people will know to check for this extremely dangerous defect in the store and NOT buy the product

Posted by tbird2md


been waiting since February 2nd for lid. Told to wait 10 days plush shipping time. Did that ! now told me to wait to march third.
then they can contact corporate. Whoop de do. Havent been able to use processor since Ja!nuary. LOUSY CUSTOMER SERVICE.

Posted by annoyed


Horrible customer service.
When you ask to speak to a manager - they put you on hold for 20 minutes or just hang up. I nor my family will ever purchase a cuisinart product again!

Posted by Mary


I have been trying to get non-skid rubber feet for my 5.5 quart stand mixer. I was told by Customer service that they had to request it from Corporate. It has been months and I have not received anything at all. What a joke? All my appliances are Cuisinart and I can't get Cuisinart to sip me a set a non skid rubber feet for my mixer. Makes me wonder.

Posted by Anonymous


Since October 2014 I have attempted to secure the correct parts for my Cuisinart X Plus. I have made numerous contacts with Customer Service, all to no avail and consequently many weeks of deep frustration. Below are comments on my recent contacts.



On January 10, I spoke with Erica at customer service. She was very polite and seemed anxious to help. She informed me she would contact corporate and ask them to respond to her and she would then call me back. The referral number she provided was This was in addition to Order Erica told me to keep the incorrect pusher that was sent to me until she got back to me with a response. I never heard back.



On January 15 I spoke with Janie at customer service and she informed me she would leave a note for Erica to return my call. She also informed she saw a note from corporate saying a cover, at no charge, should be sent that would fit the pusher I was sent. Presumably they would fit the bowl that was previously sent.



In the numerous telephone calls I have made I have been told that someone would get back to me within 2-3 business days. I have never heard back from anyone.



It has been nearly three months since I purchased the items and still I do not have all the correct parts. As a heavy user of my Cuisinart this is unacceptable! Since no correct pusher is available, perhaps corporate should consider sending me a replacement unit.







Larry Lund

509.996.7808



In October 2014 I purchased a work bowl, work bowl cover and pusher for my DLC-X Plus. These items have been paid for. I received the wrong parts, most likely for your newest model, and when I talked with your thoughtful and gracious employee Ahkeemah she immediately recognized the error and make arrangements to have the wrong parts picked up and the correct parts delivered. Soon after, I received the correct work bowl and a day or two later the correct cover. But, no pusher! Over the next six weeks or so, I make several telephone calls and on each occasion was informed there were none in stock but were on back order and an e-mail would be sent to corporate to see when one would become available. I was told someone would be in contact with me. All to no avail! On December 16, Richard, at 800.726.0190, told me the pusher was in stock and would be sent within 7-10 days. In an invoice dated December 22 a pusher arrived via USPS. Alas, it was the wrong one - DLC-318 BTX-1G, instead of the one that fit my machine. Last week I called and was informed someone would call me back regarding the right pusher. It has been more than two months without a resolution to this problem. Please take this matter seriously and send me the correct pusher. Larry Lund

Posted by steve


I Just purchased a Grilluminate Extending Grill Light, only to find out that it is not WEATHERPROOF, The box say's Gourmet Outdoor Grilling. The instructions tell you, "Do not leave out overnight especially in inclement weather. This light is not waterproof". Nowhere on the outside of the box does it tell you that it is not weatherproof, it evens shows a picture of an outdoor grill. Common sense is not common at Cuisinart Corporate!!

Posted by BOBO 1


I purchased a Cuisinart Touch-to-Toast Leverless 4-Slice Toaster from Nomorerack on Oct 5, 2014 online. Model Number CPT440 Serial Number 30815. The first time it was used it was fine the second time (and only time) it was used it did not heat up or toast. I registered the product with Cuisinart on 10/20/14. I called the Customer Service and spoke with Jamie who told me that Cuisinart does not warrant their own product because it was purchased from another party. Had I purchased it from a store, does that mean that you would not stand by your product? I am very disappointed as I have many products from Cuisinart and have had no problem. There should be some disclaimer that if you purchase a product from someone other than Cuisinart that you will not stand by your product and honor the warranty. I am sending the product back to the supplier that Nomorerck uses which is Focus Camera in Brooklyn. This further confuses me as to who warrants your product??? Nomorerack implies that any warranty would be a manufacturer's warranty as the product is purchase NEW from them.

Posted by grumpy_ gramps61


Disgruntled!! Unfortunately I bought a cuisinart model ss700 serial #00617 H unbeknown to me is that this machine was manufactured in 2010. Mind you i bought it in 2013. It means it was 3 yrs old already when i bought it. Went to church and came home to a puddle on my newly installed floor. Called customer service and was informed of the above information. I was told that unless i had the receipt for the date of purchase there's nothing they can do. All i can do is throw $200.00 out into the trash. Thanks Cuisinart!! Customer beware!! you are being sold outdated products from cuisinart. Who Knows what other items are outdated on storees shelves. By the way keep your receipts other wise thats wha their warranty hinges on. No receipt your stuck with a piece of garbage. once again THANKS CUISINART!! NEVER AGAIN!!!!!

Posted by Anonymous


Ishipped back Cuisinart Grind & Brew Automatic Coffeemarker ( DGB-550 Series) on August 6, 2014 and it is under Warranty. I have not recieved by new replacement and it is now Sept. 23th. Every time I call I get the run around, everyone tells me something different. One said he will get ahold of Corp. and call me back, NO CALL... I want to know whats going on!! It costed me way over $200.00, coffeemaker, shipping to and from. I would like to see some action this is not good business and I want my new coffeemaker...

Posted by Anonymous


Ishipped back Cuisinart Grind & Brew Automatic Coffeemarker ( DGB-550 Series) on August 6, 2014 and it is under Warranty. I have not recieved by new replacement and it is now Sept. 23th. Every time I call I get the run around, everyone tells me something different. One said he will get ahold of Corp. and call me back, NO CALL... I want to know whats going on!! It costed me way over $200.00, coffeemaker, shipping to and from. I would like to see some action this is not good business and I want my new coffeemaker...

Posted by jnetragz


Bought a portable grill. Got it yesterday and out it together, ready to use it. LEGS unstable (fold in on there own); LID falls off easily and REGULATOR floppy. I called customer service right away. She blew me off and said there is no warrantee for those. I own many Cuisinart products as do many family and friends. I won't be busing any more! TERRIBLE- they need to change there name. There was NO customer care where I called. Wasted my time. Left with NO resolution.

Posted by Anonymous


I purchased a Cuisinart blender approximately 1 yr ago. In May I needed to use it and it was not working. I pressed on button and none of other buttons worked. In some cases t came on a few seconds and cut off.
I called customer service and was told it had to be returned with $10 check to cover return shipping. He was not at all concerned with my issue, I got the impression he wasn't listening to what I was telling him. I also had to pay to ship it back for repair. When I received the blender back, the pulse was not working. Needless to say, I refuse to spend anymore money to return etc. I will never buy any Cuisinart product aqain, the customer service is terrible, and the product below par.

Posted by Anonymous


Dear Sirs ,
I purchased a coffee on demand machine Dcc3000. It came with a cord that was only 5" long; too short to reach the wall outlet. The machine works well with an extension cord, but unless you change the cord issue, I will never buy a Cuisinart machine again. I was very disappointed.

Posted by Charcoal


I purchased one of your soft ice cream products. I received it in a timely manner but it did not work properly. The ice cream would not get firm and yes I put the bowl in the freezer department inside a container for over 24 hours. When I contacted the customer service department they were very rude and not willing to listen to me at all. I wanted to return this item to receive another one but now because of your customer service department I just want a REFUND.

Posted by Larrymartin


Recently had trouble with my ss-700 coffee maker (at least 4-5 years old) which my wife and I love. Looked online and tried everything but no luck. Even though it's well out of warranty I sent an email to customer service as a last ditch effort not expecting much.

The next day (while purchasing a replacement) I received an email from Rachel with clear and detailed steps and a contact phone number in case it didn't work. Fifteen minutes after arriving home my coffee maker was working perfectly. I would like to thank you for a great product and great customer service. Rachel made my day.

Below is a copy of the email exchange :



Valued Customer,



Thank you for your inquiry. Below are some steps that are not listed in the instructional manual to get the unit working. We ask that you follow the steps in the order listed, whether you have done them before separately or not, in order to get the unit working. The procedure below is designed to resolve the issue you are having with the unit.



1. Power off and Unplug Unit till step 6

2. Remove Water filter.

3. With the reservoir filled to max fill line, lift 1 inch off of base and then release, allowing it to drop back in place

4. With a paper clip we need to clean the TOP piercing needle, not the bottom one in the K-cup holder.

5. On that needle are three grooves that lead to the water pipe that needs to be cleaned.

6. Once cleaned, plug back in and hit BREW without any coffee so we can flush it.



If the problem persists after cleaning the unit, please respond back to this e-mail, with history, ensuring that you have provided your model, serial number (the serial number is not the C7 # it is five numbers followed by a letter etched into the plastic either above or below the C7 #), the color of the unit and complete shipping address.



We invite you to call our Customer Service Department at 1-800-726-0190. Our hours of operation are 7:00 am - 11:00 pm EST, Monday through Friday and 9:00 am - 5:30 pm on Saturdays and Sundays, excluding major holidays. Please keep in mind the Customer Service Agent will not have access to your e-mail information.





Sincerely,

Rachel

Cuisinart Customer Service Representative

Posted by SS


I wish I would have read all these comments before buying another food processor from this company. TERRIBLE customer service I agree....6 month old food processor and a piece of the blade came off in my food and got into my mouth. Luckily, I wasn't injured but this is the SECOND time this particular thing happened. Very dangerous....this is a lawsuit waiting to happen. Someone will get hurt. I have tried over a week to talk with someone of authority but no one will call me back or talk to me. I will tell everyone I know about this and about this blade on their processors. First time, it was an older one so I bought a new blade. BUT this one is only SIX months old! Scared to death to use this product again!

Posted by Camarosa


I purchased a toaster model CPT-122 in late January, 2014, approximately four months ago. The lift carriage control lever no longer stays down every time the toaster is used even after cleaning out the crumb tray and slots. It also emits blue sparks inside the toaster's carriage slot. I called customer care and they will wave the $10 handling fee but not the shipping it will cost me to return the product. Since this is a defective product and a potential fire hazard, I feel Cuisinart should reimburse me for any shipping cost I incur. I will not buy any more Cuisinart products.

Posted by RayLynMax


I am a UK customer and a product was delivered "Dead On Arrival" from the USA. Both the seller and Cusinart have stated there is nothing they can do. I am now out of pocket and there three year warranty is worthless. STAY CLEAR of this company and purchase from an honest manufactuer.

Posted by Shelley B


Worst company ever. My last comment was on 3/13/14 when I was already disgusted. It is now May 12 and nothing has been done on an exchange of a 6 week old coffeemaker. Personally, I have never encountered such ridiculous/non-existent customer service.
I regret the thousands of dollars I have spent on Cuisinart appliances over the years.

Posted by Jean Gerber


Jan.31st2014 I purchased a refurbished
Cuisinart. Today the third cuisinart was delivered to me and it does not work, Same problem I have had with everyone of the cuisinarts.The water does not run completely threw.I poured 10 cups of water in and only 6 cups come back.I really think they keep sending me the same one . Very very poor customer service.I do not want another coffee pot. I want a refund. I will never recommend Cuisinart to anyone

Posted by Shelley B


Horrendous customer service and warranty enforcement. Purchased a DTC-975BKN that was used for 6 weeks and overflowed several times and burned my son's face while trying to get the mess to the sink requiring a trip to Urgent Care. All I wanted was a replacement coffeemaker of a different, safer style. Morgan's response was how I should clean it. Are you kidding me. Would any of you keep using this pot? Turn it on, stand there and watch it and if overflows-stop, risk getting burned again, clean it for an hour and try again. Ridiculous. What if one of his small children walked by when it over the counter. If Cuisinart does not agree to a safe replacement, this will be my last Cuisinart purchase. I am shocked, now angry and very disappointed.

Posted by Gail


Products don't work. Customer Service is the worst! Been dealing with a crap 12 cup coffee maker for 11 weeks! Emails don't get answered, the east Indian lady on the phone says 'if the light is on it's working', Customer Service Manage says he'll have a new one mailed to me, but the request to have it sent is sitting in the shipping department for 2 weeks. I WILL NEVER BUY ANOTHER PRODUCT MADE BY THIS COMPANY!

Posted by Anonymous


I am very disappointed in the return policy that you have. I received a slow cooker for Christmas and it didn't work after a month. I called and they sent me a new one, but I had to pay $30 to ship the old one back. That is so WRONG!!! What kind of crap are you putting out these days? Genuine junk from CHINA I guess. I will never buy another Cuisinart item again. Your return policy SUCKS!!!! I will be replacing all the cuisinart items in my kitchen to a company that treats there customers better.

Posted by debsteph


I am a very 9disappointed cuisinart customer. I received a very expensive cuisinart slow cooker for my birthday. It was defective and cuisinart said they would replace it for $10. I did as they instructed - however I had to pay 1/3 of the cost of the unit to ship the unit back. Our UPS charge was $32.50. What a rip off...The company sells a defective product and the co sumer has to pay to ship back their mistake. My husband and I will begin to shop for higher end products from manufacturers that stand behind their warranty. I am going to file a complaint with the consumer protection agency. I now want to get rid of every cuisinart product in my kitchen so I don't have to advertise for them anymore. Www.scam.com is my next stop.

Posted by bsg463


Having bad experience with Cuisinart toaster ovens...the first one had an element failure early on, and now the replacement has a spring problem, and door won't close. Cuisinart tells me it's "out of (cumulative) warranty"...
Used to be Cuisinart made the best quality products...not any more..the brand has been cheapened and it shows.
What ever happened to pride of workmanship??

Posted by Anonymous


We (husband and I) bought a Cuisinart 10 cup programmable. Very disappointed in it! The coffee doesn't stay warm (grr)and there is absolutely no way this a 10 cup coffee maker!! It is just a little over 8 CUPS!!! Please respond..we are coffee lovers.

Posted by Anonymous


I been buying your Cuisinart coffee maker with the thermeal café and grinder on the machine. The coffee wasn't staying hot so I switch to a keuirg maker and then I decided to give you guys another chance so I purchase a another coffee maker of yours and you can't even pour the water into it without spilling all over and the lid on the pot is hard to take off to fill it Very disappointed in you brand I spent way to much money on your product and its not even worth it. This last one is a piece of junk all the way I can't believe you would sell a product like . I don't think you guys would purchase this coffee maker at all. I will not buy any thing else with your brand. I will tell every one not to purchase your products. just remember your products are expensive and not worth a dime.......

Posted by teamjules28


My initial contact with your customer service department centered around a defective Cuisinart SS-700 coffee brewer (water pump failure). I first spoke with Peter who maintained that the product I was inquiring about -- the Cuisinart SS-700 coffee brewer and its' defective water pump system -- could be easily remedied if I spend 8 hours filling and refilling with hot water and vinegar. I express to Peter that we had done this procedure before (along with several other remedies)...all of which did not fix the water pump problem (or air bubble). I then spoke with Erik (floor manager) who also suggested the laborious vinegar/hot water remedy, to which I had informed him that this procedure has already been completed and did not solve the problem. Erik then offered to have me ship the unit to your maintenance department where -- if it was a manufacturer defect -- would be fixed free of charge. However, I would be without a brewer for an undetermined amount of time and no guarantee that the unit would be fixed.
I am completely and totally frustrated with Cuisinart. This is our THIRD SS-700 brewer and all THREE have had the same problem. I have gladly spent more money on a Cuisinart product because I believed I was paying for quality. This has not been the case with this particular product. In addition, your customer service department used scripted information to quell my exasperation after impressing upon them that this problem has persisted each time I replace my Cuisinart SS-700 coffee brewer. I am now extremely disillusioned with Cuisinart.
I am quite sure I will receive a standard form letter or email from Cuisinart taking no responsibility for the quality of your product(s) or making any real attempt to keep me as a customer. Then, again, you may just have me run vinegar through this email...turn off my computer for 8 hours or flip my computer upside down. For a $300 product, I expected much more.

Posted by Todd


I recently purchased the Cuisinart 66-14 cookware set. The very first time I used 10" skillet I cooked two fried eggs, put the eggs on a plate and returned the skillet to the stove. Seconds later there was a very loud "pop" noise as the lid to the skillet shattered just feet from my 11yr old daughter. After taking pictures of the lid, I called the Cuisinart customer service. Wow is all I can really say.... I was informed that they were very sorry for the inconvenience, that they had never heard of a lid just shattering while a pan was just setting on the stove, and that they would gladly assist me in the process of "purchasing" a new lid for my skillet. When I asked about any kind of warranty, I was informed that the pan lids were not covered...What??? It was at point I asked if I could speak with a supervisor and get a little better clarification of exactly what I could do. I was told that it would be no problem and a supervisor would contact me the following day. Two days later and still no call. Needless to say, this entire ordeal has been very disappointing from start to finish. I really would have liked to see Cuisinart stand behind their product and put a little bit of customer service above making a dollar.

Posted by Jackielut


I made the call to your customer service and was advised to go back to the store where purchased I went to store and they had no pan replacement and said that your company would not ship just a single pan out. In your email you suggested that I ship the pan to you and I pay the shipping cost. I will not do that since the shipping was already paid for the set. This is clearly a factory defect and I would expect you to pay for the shipping bit only fir the defective pan but, the replacement. I am going to send an email along with a copy of your email to someone higher then you.



Sent from my iPhone



Begin forwarded message:









Valued Customer,



We apologize for any inconvenience you may have experienced regarding your cookware. Based on the information you have provided, your cookware can be set up for evaluation and the Cookware Coordinator will be in contact with you. Based on the information you have provided, your shipping and processing fees for us returning your cookware will be $7 (1 or 2 pieces). We also ask that you cover the cost of shipping the defective unit to Cuisinart. We recommend that you use a traceable insured delivery service. Once we have received your approval, a Service Notification number will be created and an e-mail will be sent back to you with instruction on how to proceed on returning your defective unit. If you prefer, we welcome you to call our Customer Service Department with this information. Please keep in mind the Customer Service Agent will not have access to your e-mail information. The hours of operation are 7 AM -11 PM EST Monday through Friday and 9 AM - 5:30 PM on Saturdays and Sundays, excluding major holidays.





Sincerely,

Morgan

Cuisinart Customer Service Representative





Charcoal



Sent from my iPhone



On Dec 27, 2013, at 9:00 AM, wrote:



Valued

Thank you for your inquiry. In order to properly assist you, we are in need of the model number from the bottom of the unit. Please reply, with all previous correspondences attached, to this email, along with the color of the unit. We invite you to call our Customer Service Department at 1-800-726-0190. Please keep in mind the Customer Service Agent will not have access to your e-mail information. The hours of operation are 7 AM -11 PM EST Monday through Friday and 9 AM - 5:30 PM on Saturdays and Sundays, excluding major holidays.





Sincerely,

Morgan

Cuisinart Customer Service Representative



------------ Original Message -------------------



I just opened a new pan set. Contour hard anodized set I first pan I removed from the box is chipped and it is very sharp. What do I do to get it replaced



Jackie Lutizetti




Begin forwarded message:



From:

Date: January 1, 2014 at 9:05:28 AM PST

To:

Subject: Chipped pan



Valued Customer,



Thank you for the picture. In order for us to properly assist you, we are in need of the model number from the bottom of the pot. Please reply, with all previous correspondences attached, to this email. We invite you to call our Customer Service Department at 1-800-726-0190. Please keep in mind the Customer Service Agent will not have access to your e-mail information. The hours of operation are 7 AM -11 PM EST Monday through Friday and 9 AM - 5:30 PM on Saturdays and Sundays, excluding major holidays.



Sincerely,

Morgan

Cuisinart Customer Service Representative



------------ Original Message -------------------

Thought I would send picture of pan

Posted by Anonymous


I purchased the stainless steel cookware, it cost $159.99 from Kohls. I am a good customer there and used my Kohl's cash and a discount coupon to purchase this set. It also advertised to receive a 3 piece bowl set and a 2 piece slicing/paring prep set. I called cuisinarts customer service to make sure what to send. I was told that I would not qualify for the bowl set, I used the $10 Kohls cash and the coupon to purchase this. I would only qualify for the slicing/paring prep set. What a scam...you know, I guess it doesn't pay to be a good customer of Kohls and use there discounts. It never said anything about this, just another way of a big company taking advantage of people with their so called bonuses...yeah right! That was another reason why I purchased this set. It seemed like a great deal...but turned out to be just another scam. What is wrong with big corporations...is this the only way they can make money by scamming the customers? Must be, because that is what they are doing. Probably will be my last purchase of any kind this this company. Burned in California

Posted by pdyancey


Good afternoon,



I am very disappointed in the performance of your Cruisinart coffee maker, DCC 1200 serial#10729. In the last 3 years, this is my third one. The first two quit working after having them about a year each. They both had the same problem. The water would not work. You would fill up the reservoir and turn it on and nothing would happen. Now, by third one will make coffee, but the hot plate as stopped working.



I have looked on line and have seen that these are two common problems. For what we pay for that item, we should be getting more than a year out of them. I have always loved your products, but, I doubt I will ever buy another one since I have had so much problems with this one. I pay more for your products because I thought they were better quality. Sad to say, I could get a cheap one from Wal-mart and it would last for years.



I can assure you I will not be recommending your products in the future.



Sincerely,



Patricia Yancey

Posted by Anonymous


To Whom it May Concern:

I recently purchased the Cuisinart thermal 10-cup programmable coffeemaker from the Bed Bath and Beyond store in Westbury, NY. I paid $89.99 for the product plus tax, in cash, and I cannot locate the receipt.

Having purchased several Cuisinart products in the past, I had every reason to trust that this would be a fabulous product. I was wrong. The coffee is not hot, nor does the part called the "heating plate" in the instruction manual actually keep the lukewarm coffee hot. I never heard of a coffee pot that doesn't have an operable heating element. Naturally, I threw the box away and couldn't retrieve it from the trash before it was picked up - so I could return this piece of garbage. I am furious because I phoned your customer service number today and was told there's nothing they can do. I would have been happy with an exchange for another model that actually brews coffee at the right temperature and keeps it hot for even a short while. This product is subpar, and I feel I was ripped off by paying nearly $100 for it.

I will never purchase another Cuisinart product if I don't receive some assistance with this matter. I will also be sure to write honest reviews about this horribly made product (I wouldn't be the first person to do so, if you check the Bed Bath and Beyond website - there are many, many awful reviews which I wish I'd seen before making this purchasing decision).

I'd welcome any opportunity to discuss how this matter could be rectified to reaffirm my confidence in your company.

Posted by William G


I purchased a Cuisinart MSC -600 Slow cooker in April. There is a heavy tray/pot where you put the food that has handles so you can pick up the pot and place it on a table. The other night my daughter while eating soup ended up with a small screw in her mouth that feel out of the handles on the tray/pot. When I looked at the handles they were very loose and I attempted to tighten the remaining screws several of which were stripped. To make matters worse there are little metal washers or nuts that hold these screws that can also work themselves out of the handle. I am afraid the handles will fall off when some unsuspecting person lifts it and the hot contents might hurt someone. My unit can't be the only one this is happening to as it appears to be a design/manufacturing defect

Posted by CarlottaJ


I bought a Cuisinart in 1976 or 1977 at The Greenhouse in Bellingham, WA. It still works perfectly now as the day I first brought it home. It had a 30 year guarantee. But a product, (that was expensive at the time) about $300, is well worth it if it lasts 36 or 37 years. I have had to replace absolutely nothing on it. I bought all the blades that were available. I am a gourmet cook and use it frequently. I'm absolutely amazed. So are my kids who are now 40 and 46. They comment on its long life every time they come home. I see all the negative comments here and maybe I'm not on the correct website to give kudos to your product. It absolutely the best thing I ever bought for my home. I more than got my moneys worth on this product. I took a photo of it today turning cookies into crumbs but didn't know how to get it on this site. Thanks for a great product.

Posted by J&K


We received a Cuisinart rice cooker for our wedding and used it 3 or 4 times over a few month period. The last time it was used, it burned a hole in the center of the plastic base and melted the aluminum disk which heats the rice pot. We called the warranty service line, and after explaining the situation, they refused to cover the shipping of the defective unit. We also purchased a Cuisinart stainless steel knife set around the same time. It rusted within two weeks and the scissors fell apart soon after. We have contacted Bed Bath and Beyond where these came from and have been offered replacements at no cost. Sadly, Cuisinart was not willing to make right on their own defects, one of which could have burned down our home.

Posted by Anonymous


i have purchased my second cuisnart coffee pot and the last one shuts off by its self. has there be a defect in the product. i am very unsatisfied. and would like a replacement thanks u the one i have is cuisinart coffee maker DCC12 thank you looking forward to hearing from u > thank you sherri michael

Posted by pangia


I recently sent a letter of concern to Cuisinart regarding a food processor of theirs which I had bought about 1 1/2 - 2 years ago and which broke in a very dangerous way. A small wedge of the stainless steel from underneath the blade broke off and ended up in the dish that I was preparing. This piece was extremely sharp, and could have caused serious injury had it been ingested. As I then examined the underside of the blade, I noticed there to be cracks in the stainless steel at each of the screw locations. Since I have only used this processor under normal circumstances (for pureéing pestos, hummus and soups) I am shocked as to why the stainless steel would have cracked and broken as it did. The most astounding thing to me however, is that the Cuisinart company did not reply to my emailed letter of concern at all. I had sent my letter via their online customer support access form, so I am certain that it was received. I consider it very fortunate that no one was injured due to the malfunction of this food processor, and I would strongly recommend that anyone in the market for buying a new food processor look to another company in the best interests of their own safety.

Posted by Anonymous


i ordered a slow cooker and got it today. It is not useable due to it is to have 4 rubber feet on the bottom and it only has 3. It would be unsafe to use it this way. How can I get one more of these rubber feet? Susan Ainsworth

Posted by Maine Roadie


There seems to be a pattern to Cuisinart's handling of "repairs." It took a while before they gave me the correct information to send the Stand Mixer back, but after $93 in charges it was returned to me with the motor working, but the base was broken during repair. Cuisinart sent UPS to pick unit up and now it is "unrepairable," but I can get a 25% discount on a refurbished model. I won't pay for another worthless mixer, so now I don't even get the old broken one back. Three months, $100, and nothing!

Posted by JaniceAndBrian


Janice Alexander

Brian Vaughn







9/28/2013





Dear Cuisinart,



We purchased a Cuisinart coffeemaker and have been very dissatisfied with the performance of our coffeemaker. It is dripping fast for the first couple of minutes and then drips very slowly and the water pools up in the coffee ground section of the maker causing a mess. Also, the brew is warm, but not hot the way that we like it. It is not brand-new and I no longer have the receipt or remember the exact price that I paid for it. I can send you the coffeemaker back, which is not a problem. What I am dissatisfied with mostly is that I purchased this coffee maker more for the brand of Cuisinart than anything else because I rely on the fact that Cuisinart means the highest of quality. The serial number on the bottom of this "Filter Brew" Cuisinart coffeemaker is: 80723C.



We are requesting a new coffeemaker that we can enjoy along with our friends. We are not particular about model or cost - we only want a Cuisinart coffeemaker that works properly and brews the hottest cup of coffee possible. We do not enjoy warm coffee and that was also another reason that we purchased a Cuisinart coffeemaker. We assumed that the other brands would not function in the superior way that Cusinart appliances and products do and that the other brands brew would not be as hot. We were wrong with this coffeemaker - the brew is insufficient in temperature. Our family has dealt with this coffeemaker and our disappointment in it as long as we care to.



We truly appreciate your allowing us to share our experiences with you and for considering our request. We have not complained to the BBB or posted any negative feedback on other consumer review websites and do not intend to if our complaint is processed to our satisfaction. We intend to continue to praise the Cuisinart name because we also believe in your customer satisfaction. Thank you.





Sincerely yours,

Janice Alexander and Brian Vaughn

Posted by RandiRN


I own a Cuisinart DLC7 Pro food processor. The tab on the cover that engages the safety switch broke. I called Cuisinart to purchase a new cover. I spoke to a young lady in "customer service" who gave me such a difficult time. I put customer service in quotes because the title of the department is a misnomer. This young told me I didn't know where the tab was that worked the safety switch, that I needed to purchase a new cover, bowl, and feed tube assembly. This person definitely needs training because she knows nothing about the products the company sells. According to Cuisinart's web site in 1985 the cover was changed, the way the safety switch is engaged was changed. I own the new style of cover. Then try to find a replacement part on the web site.I did a search for the part number and got 1201 items returned, but no pictures, just page numbers, all 120 pages. How do you find what you are seeking? Worst web site I ever saw. Then this young lady has the nerve to tell me the part is no longer available, the machine is too old. Well I found at least 4 web sites that sell the part plus Amazon. I ordered the part via Amazon, and the heck with Cuisinart.

Posted by GinaB


My Name is Gina Brubaker I am disappointed in my wedding gift of Cuisinart pots and pans and I never received my $50.00 rebate. I emailed customer service and I am irritated with the run around and having to call or contact yet another department. My pots and pans are not even 2 years old and look like they have been outside for 5 years. I wash my pots and pans by hand, and yes I cook on my stove. (which customer service replied I should not cook on high heat) Are you kidding me, I am cooking on my stove. I have never been so disappointed in a product and lack of interest if you keep a customer or not. All I want is a nice set of pots and pans and my stupid $50.00 rebate, I am not asking for millions of dollars and lots of free pots and pans. This is my rebate info: Here is my UPC number I wrote it down when I had sent off the paperwork-

I am sure this still will not matter but I am trying one last time. I can tell you I will not purchase another Cuisinart product or recommend one with the blow off the customer with the standard try this number or try this department brush off.



Gina Brubaker

Posted by Tx-Gmom


I just got off the phone with "Customer Service", what a joke, after having jumped through Cuisinart hoops for the last 100 days. I have had to prove everything, from taking a picture of the Serial Number and emailing it to "Customer Service" to having to pay Macy's to retrieve the original sales receipt. I then had to pay a professional packing and shipping company to ship the defective mixer to Arizona for repair, at a cost of $38.00 AND include a check for $10.00 for "Customer Service" to send it back to me. Well, this whole process started on April 27, 2013 and I received the mixer yesterday, August 5, 2013.....100 days to repair the mixer, which, incidentally only worked six times before it just quit, cold turkey, would not start at all. The mixer was received with a broken top, which will not go back in place due to a large crack in the top cover. It had black grease all over it and some paperwork stuck with numerous layers of tape to the broken top. When I called "Customer Service", the only thing they could suggest was to send it back again for repair. Really??? Where is the "Customer Service"??? I buy the mixer, suffer the misfortune of having bought a rather expensive lemon, and I have paid for all the leg work and end up with a very unattractive broken piece of equipment and I'm further asked to be even more inconvenienced??? This company is a joke. I will never purchase a Cuisinart anything again!!!

Posted by zimermd@yahoo .com


I quit already to many complaints will buy another brand alls I need is the lid that goes on top of the coffee filter for a dbg 550model

Posted by Anonymous


I have been going back and forth with a warranty issue for an EM-100 since late February. I finally gave up. Cuisinart is not a company that will standing behind its products, nor its customers. Their idea of customer service is responding to emails with more emails that solve nothing. Do yourself a favor - buy a different brand. It's just not worth it.

Posted by Emmy


I bought a pot set at Sam's Club and am not at all happy with it. It has permanent white spots that don't come out .Who do I speak to . My name is Emmy Pena and my

Posted by Anonymous


Getting the run around here on a coffee pot PRC-12. I emailed Cuisinart.com only to get replies from asking about a serial number. There is no serial number stamped into the plastic on the bottom of the unit. Did I purchase a knock off product from China thru JCPenny? Who knows but the unit is defective as the bottom seat where the pump tube rest is almost corroded away, and that's not from cleaning it with vinegar and water. Quisinart please make good on your 3 year warranty and use a customer service that knows something about the product, not someone form CONAIR. et al

Posted by Helenk


I am extremely disappointed with the service I received from the product return dept.. I talked with Angelique and she was extremely rude! She told me to call her back when I had the serial# of my coffee pot. This after i held for someone 10 minutes. REALLY?
I bought my coffee maker on Jan. 10th of this year and started having problems with it just at the 90 day mark. It completely shut off and I have to unplug it for an hour and then it will work for one pot of coffee and shut down again. I totally disagree that I have to pay 10.00 to have a new appliance mailed to me and then I have to pay 10.00 to ship a bad one back?
I do not understand why I as a customer with a warranty that just started would have to pay 20.00 to make a warranty good. That is absurd and not very Customer oriented if you ask me. I could see having to pay if it has been a year but, not because it is just barely over the 90 days that I could carry it back to the store.
I have always been a Bunn customer but, everybody gave such great reviews about Cuisinart that I had no problem buying your product. NOT SO SURE NOW!!! I still have the bad coffee maker as I received the new one yesterday. Please let me know how I am to send this back to you without having to pay shipping as it is not my fault your appliance has failed.
thanks

Posted by rittergirl44


I purchased a Cuisinart for almost $100.00 in orange. They sent me purple but I kept it. The coffee is always lukewarm. I notified them and was told like a lot of you to clean it with vinegar etc. blah, blah, blah. Still didn't stay hot. After 20 emails back and forth, they told me to return the coffee pot and pay the postage. They told me on the 30th of april that they sent another one and it would arrive in 10 to 14 days. This is the 18th and still didn't receive it. Worst company in the world and nothing we can do about it. Never saw a website with this many complaints. Is corporate going to do anything about this. I am calling a local news station in Las Vegas, NV called Channel 13 Investigates and see if I can do something about this.

Posted by QuincyB


In January 2013 I purchased a Cuisinart CHW-12 Cofee Brewing System. They are not cheap. 3 months later it would not stay on after brewing. I called Cuisinart and was told to do a heavy cleaning with vinegar. I did and it was still not working. I called again and was told I had to pay $10 for them to ship me a new one and I had to pay to ship the old one back. I tried to argue that this was only 3 months old but talked to 2 different people, they kept referring to "corporate policy". The unit weighs approximately 19 pounds - cost to ship was estimated at $34. Do not waste your money on Cuisinart products. Evidently there is no customer service and they obviously do not care about their customers. Just sell the products and then they are done. This will work for awhile, but in the long run customer word of mouth will get out. What a shame as they have been around for so long.

Posted by Mike


Purchased a blender for 5X the cost of an average one for sale at Target...hardly ever used...lasted 4-5 years and the spinner at the base broke. Called customer service and they said it would be $20 to ship one out to me. Spoke to a manager to try to get one for free since it should have lasted longer considering the cost of the machine and manager said "no" to sending us one for free.
BEWARE of cheaply made products that are "packaged" to look better. Save the money and buy the least costly one...it will last just as long as a Cuisinart. Their customer service/support team learned nothing in college business school.....NEVER EVER lose the customer...you then lose potential future sales of ALL your other products over a $3 part....how smart is that..??????

Posted by Anonymous


Purchased a coffe maker SS-700FR it did not work, descaled as instructed and again did not work. Sent unit back to cuisinart had to pay cuisinart $ 10.00 plus shipping it took 3 weeks for them to send me a box with a water resovoir only. Called service #, they said they had to contact corporate, 3 weeks later I called to check status and the rep stated the box weighed 16 lbs and showed a coffee maker was in it. There was no coffee maker in box. He states he would have to contact corporate. This is a scam, you buy the coffe maker, you pay money to have them send a new one and your left with no coffe maker period.
Do not buy the ss-700FR it does not work properly and you will not get quality customer service. I will not buy any cuisinart products again, the run around is absurd.

Posted by Bob


About 18 months ago I purchased two Grind and Brew coffee makers. One for myself, the other for a friend. Did a fairly decent job even though the funnel had to be cleared more often than suggested. Recently my unit had a funny odor and the water stopped pumping rendering the unit useless. My bad as I didn't realize I had a 3 year warranty. I tossed the unit.

The next week my friend called having had the same experience. Same odor and not usable.

I don't know the safety implications but beware of this unit.

Posted by Anonymous


I purchased a new Cuisinart Coffee Plus at Dillard's yesterday for $100. This morning my husband and I were unpacking the new coffee pot and it is in horrible shape! It is dented and the stamps for inside reservoirs have been stamped wiped off and re-stamped. When I called Cuisinart Customer Service at 1-800-726-0190 Nick told me that it is not a new item and has to be a re-boxed item raised is his voice then told me when I countered with a raised voice that I was being insolent! Michele, Nick's supervisor told me that there is no way this item got thru the quality checks & that the store it was purchased from must have repackaged the item for sale!! I called Dillard's and gave them the information that Cuisinart Customer service supervisor Michelle has suggested that the high end store chain Dillard's is perpetrating a fraud on the American public!! What Gaul!! I then called the store manager where I purchased the coffee maker and spoke to the manager of the household dept. and told her about Cuisinart and their "customer service"! She has offered to take this issue to the Buyers for Dillard's!!! Cuisinart is and always has been a horrible product and company! I have purchased their items in the past and have not purchased any until now and can assure you I will not make the mistake of purchasing them again!!!

Posted by Anonymous


Hi!! I have a suggestion for cuisinart. I love the idea of the coffe maker that brews a pot of coffee and has a seperate hot water for tea and cocoa, but i think you should develop one that has a pot to brew coffee and a single serve attached instead of or in adition to the hot water,then u can make a pot on the weekend or for a crowd and have a single serve for during the week...please please consider this! I thinl it would be a hit!
Donna

Posted by Linda


This is my first, and believe me last, experience with Cuisinart. The BRAND NEW food processor which I received as a Christmas present has a big chunk of plastic missing out of one of the parts. I noticed it after unpacking and washing all of the components. I immediately called the "customer service" (HA-HA) number and was told by "Felicia" that it would be twenty dollars for the part plus shipping. I explained it was a brand new unit which is defective and I'm not paying anything. She then said she would ship me the part, but I would have to pay to return the defective piece. I asked to speak to a Manager and was given "Mae, the Floor Supervisor" who basically said "corporate policy". REALLY!!? So, now, I have to repack it, try to get the receipt from my relative who gifted it to me, and return it to the store for a new food processor. Fine Cuisinart. However, be certain the food processor I'll be leaving the store with WILL NOT BE A CUISINART.

Posted by ANONYMOUS


I had my cuisinart classic for 7months and the motor quit. I have been jacked around now for 3 months. I returned it as requested and paid $40+ to ship to Ariz. It was returned unworking. Called and they sent a UPS truck to pick it up Nov 1, 2012 and I cannot locate it. When I call they say call back in a week to no avail. Today they told me to call corporate and speak to Libby. The number they gave was a fax # so I called back and Cynthia said to try again and hit number 1 twice and ext 415 which is impossible because it's a fax number. So then I speak to another person and then a supervisor which is a joke. She said that's the number to call. I told her to try it and she says they can't call out. What if they need 911. What a bunch of liars. Customer service is a joke and so typical of American companies. I will never ever ever buy anything Cuisinart. What a rip and I will let my many professional chef friends know not to waste their money.I'm sure I will never see my motor workin again. RIP OFF RIP OFF RIP OFF. ALSO, THEY WILL NOT GIVE YOU A DIRECT NUMBER TO CORPORATE. THEY ARE LIARS AND CHEATS. DON'T BUY CUISINART!!!!!!!!!!!!!!!!

Posted by drbarney2


I'm not sure if this will find its way to the appropriate people/department, but I have several complaints and design suggestions... To qualify myself other than being a very informed consumer. I am a mechanical/biomedical engineer with many years of experience also in human factors engineering.

I purchased the above subject coffee maker to replace an older Model DCC-2600 - Brew Central® 14-Cup Coffeemaker because the hinges on the lid broke.

The new Extreme Brew™ 12-Cup Programmable Coffeemaker Model DCC-2650 is not as good as the older Model DCC-2600 because of the following reasons:

1. The filter basket holder/housing design is IMHO completely wrong. The bottom of the filter basket holder is "flat" where the filter basket holder in Model DCC-2600 was tapered to more or less match the same angle of the filter basket itself. Whoever designed this didn't know what they were doing...
2. Therefore the filter basket holder housing of the coffee maker itself, for the most part, is "flat". This flat bottom subsequently causes water to collect and when you pull the carafe out of the coffee maker hot water drains down onto the "hot" plate causing a mess.
3. Also, I would suggest changing the design of the carafe handle, as the plastic rim around the top collects water, and this could be avoided if the design were different... I have some suggestions on this too.

So I ask... why would you change the design of these parts to something that does not make sense? The design of the Model DCC-2600 was "right-on".

I hope someone realizes this and changes the filter holder and coffee maker filter holder housing back to the Model DCC-2600 design.

Because of this I am now looking for an different coffee maker manufacturer...

Posted by happybaker22


I purchased a Cuisinart Ovenware Roaster from Sam's last year, 2011. I opened the box and used the roaster for the first time Thanksgiving Day, 2012. I roasted the turkey in it. After dinner, my sister wiped the pan drippings out of the roaster with a paper towel. After washing it, she dried it with a paper towel. The "non-stick" surface came off in three places. I called Cuisinart, 1.800.726. 0190 today, Saturday, November 24, 2012 at 12:30 pm EST and initially spoke with Gabrielle. She unsuccessfully attempted to inform me that the product that I had purchased had a "Limited" Lifetime Warranty. Even though the box and the Use and Care Guide both read "Lifetime Warranty", Gabrielle continued to attempt to convince me that the product that had been advertised as having a "Lifetime Warranty", a feature that persuaded me to purchase the defective product in the first place, did indeed have a "Limited" Lifetime Warranty. A fact that I would have known had I gone to the website. If this poorly handled situation does not convince you of Cuisinart's terrible customer service and inadequate product knowledge, maybe the fact that cuisinart does not offer refunds will!! In this poor economy every dollar, dime, penny spent counts. Their remedy is to have customers pay $7.00 for shipplig and handling. According to the Use and Care Guide, "If your ovenware should prove to be defective within your lifetime (see Gabrielle), we will repair it or replace it...without charge to you, except for shipping and handling." Answer me a few questions. If your first roaster was defective, what makes me trust that the next roaster will not be equally defective? Why does cuisinart think that I would want to spend any more money on their products? Who does not take pride in their products and company name and realize that in any business customer loyalty is crucial? I will NEVER purchase a cuisinart product again.

Posted by Don S


Approximately 4 months ago I purchased 2 Refurbished SS-700 Single Serve Brewing Systems.‏ These coffee systems were purchased as gifts. About 3 weeks ago I gave one of these to my son as a gift and I worked long enough to make 1 cup of coffee and then quit working. He did everything the manual said to do under the troubleshooting suggestions and again it made one cup and quit. The other machine is being given as a Christmas present, so I do not know how it works. My son and I have both sent numerous emails to your customer service with no satisfaction. All they tell me is if it is more than 90 days since purchase they can do nothing, even though these were purchased as gifts that were or will be given after the 90 days. I am surprised that a company the size of Cuisinart will not back their products and will just throw their customers to the side without tryiing to satisfy them and make them a happy customer rather than a dissatisfied customer. I do hope that you will contact me conerning this problem and let me again have confidence in Cuisinart caring about their customers.

Posted by EK in Santa Fe


I have just taken the three Cuisinart food processors that I own to Goodwill.
The 20 cup bowl cracked. After three unsuccessful attempts to get the proper replacement from web store, I gave up and paid for the return of wrong part myself after waiting 2 weeks for the call tag to be issued. Customer service is a joke!
The Prep Plus 11 black plastic covers over the on/off/pulse buttons cracked and peeled off, the bowl handle no longer engages the motor due to plastic piece in the handle breaking apart within the handle itself. And the Classic just gets to live at Goodwill store because I'm finished buying Cuisinart products. My Cuisinart knives are just a cheaply made....they are at Goodwill store too.
From now own I'll buy Breville products.

Posted by EK in Santa Fe


I have just taken the three Cuisinart food processors that I own to Goodwill.
The 20 cup bowl cracked. After three unsuccessful attempts to get the proper replacement from web store, I gave up and paid for the return of wrong part myself after waiting 2 weeks for the call tag to be issued. Customer service is a joke!
The Prep Plus 11 black plastic covers over the on/off/pulse buttons cracked and peeled off, the bowl handle no longer engages the motor due to plastic piece in the handle breaking apart within the handle itself. And the Classic just gets to live at Goodwill store because I'm finished buying Cuisinart products. My Cuisinart knives are just a cheaply made....they are at Goodwill store too.
From now own I'll buy Breville products.

Posted by jonsmom44


We bought a several crusinarts as christmas gifts, my mothers might have been use, maybe 10 times the most, I decided to use it to chopped up plain white soft bread, the safty latch broke and flew at me. You can plainly see, that it is a straight seamed line that came apart. Grant it we dont use it much, but we thought we purchased a well brand name, Not Cheap. I would like the bowel replaced. Crusinart can you replace it, times are not easy for my mother and me, the plastic is still shiney, I will be more than happy to send you the piece for replacement, so you can fix the problem. I dont need a whole unit, just the piece that attacked me. thank you. Please contact me.

Posted by Dennis Bishop


I have purchase a Cuisinart Toaster in Hong Kong. It has not worked after the first six weeks. Looking for quality. What a joke.

Cuisinart has no customer service what so ever in Hong Kong. It is my last purchase in Asia.

Dennis Bishop

Posted by Anonymous


Please stop putting stickers on the surface of your non-stick pans..they're a pain to get off..thank you!

Posted by Mrif


I purchased an 11 cup Cuisinart food processor (Model DLC-2011CHB) in March 2012. It began smoking when blending soft foods such as tomatoes. At my expense, I shipped it to the service center and received it back as defective as it was initially. Even now, the "customer service" reps refuse to guarantee they will replace the product with a working product that is not defective! I will never purchase another Cuisinart/Conair product.
I've just thrown away my 2-1/2 year old Cuisinart coffeemaker. I will not, however, discard a 5-month old food processor that cost $143. I may need to litigate to get a new product.

Posted by Anonymous


RE: Cuisinart Classic Series 14-Cup Food Processor
Model DFP-14BCN (Type 33)
U IB-5370

I HAVE BEEN A LOYAL CUISINART USER FOR 35+ years a(this is my third Cuisinart food processor). However, a small piece of white plastic has broken off the cover and I need a replacement cover with extra large feed tube. I have called the parts department and was sent the wrong cover. I have searched MANY websites that claim to have replacement Cuisinart parts but this part is ALWAYS BACK-ORDERED and no one has any idea when or if it might be available.

This is the first time anything has ever broken and it is VERY ANNOYING that I am unable to find this part. Will this part ever be available? Is this indicative that breakage on the cover (the small white plastic piece) is common and that people have had to replace that often?

If I have to replace my food processor because of the breakage of a tiny piece of plastic and if the company cannot stand behind their products with replacement parts, it makes me question whether I want to buy another Cuisinart product.

Please let me know if this part is EVER going to be available again so I can start shopping for another food processor (perhaps NOT a CUISINART THIS TIME).

I look forward to a response from you. I really need my food processor!

Posted by dano


I have purchassed Cusinart products in the past and have been satisfied on the quality of the products. My purpose is not to bash your company, but to alert you to a situation I find is against your corporate goal of providing quality products at a fair price and protect your trademark.
I recieved a set of knives purchased at Macys and they are the poorest quality knives I have ever tried to use. Fundamentally, they do not stay sharp and will not hold an edge. I noticed they were made in China and by far this is not worth the wooden holder they came in. I have been using Henckle for years with a steel and know how to sharpen knives. Additionally, they tend to quickly stain, start to rust and are of a very poor quality.
My reason is to let you know this is a reason your sales are probably declining as you need a different source.
regards, Dan Nalipinski

Headquarters Map


Check out this cool map plotting the corporate office headquarters for major companies.

Company News

Find recent Cuisinart company news! Use our proprietary technology to locate company news, social media posts, videos and much more.

Contact Information

Cuisinart customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Got an Idea?

Have an idea for Cuisinart? Submit, rate and comment on Cuisinart ideas by visiting IdeaIncite.com.

Scoreboard Ratings

See detailed Cuisinart customer service rankings, employee comments and much more from our sister site.

Get Help Online

Get immediate support for your Cuisinart support questions from HelpOwl.com.

Cuisinart Manuals

Find free Cuisinart manuals and user guides available at ManualOwl.com. Try out our unique manual viewer allowing you to interact with manuals from directly within your browser!