Ordered online clothing. Confirmation from company had incomplete street address. House numbers were incomplete. Immediately called. They said DHL will return since that is not existing address. Instead of doing their job and returning it to sender, DHL decided to pick 3 random numbers to add and then delivered it to USPS who delivered it to the home of the address DHL made up so they can say it was delivered. INCOMPETENT LAZY IDIOTS.
DHL (Nungambakkam - Chennai) has wrongly committed to deliver shipment but now saying beyond our control if fail to do their commitment and cheated customer only in order to get only money. I was hoped DHL is good for service but in my case, I was ordered from INDIA to SOUTHAFRICA - few tablets for my personal use with DHL but now it is under the CUSTOM SA. While asking DHL, they are telling us to get medical certificate - but in SA it is not possible. Why DHL is committed that they will deliver on time in 4 to 5 working days. If DHL informed us earlier to get medical certificate then first I try with SA health department and once I get the medical certificate, then I can order my shipment, but DHL committed wrongly and received 6000 Rs for their charges and now the shipment is under the CUSTOM SA and it is on hold. Now I lost 6000/ + my health slowly and there is no proper justification from NUGAMBAKAM - CHENNAI DHL office and just dragging this issue infinitely and I plan to close this DHL issue without ourself but no proper response from DHL and may take to larger audience. DON'T suggest DHL go forward to any one because I am impacted lot and may be I can wait few days for their proper response. I am requesting DHL corporate office to settle this matter with DHL Nungambakkam - Chennai (INDIA) branch as earliest.
Thanks
Balaji
I have tried several times to contact customer service about our invoices and so far no one wants to do their job. I spoke to a lady named Judy and asked for a manager or supervisor. I was told that there all busy and she will take my name and number so that someone will call me back. I asked her for her employee ID number and she questioned me as to why I want it. I told her that if I don't hear back from a supervisor or manager I can let corporate know who I contacted. She abruptly said that she was not giving it to me. So far I received double invoices and have paid for 1 of them and the other needs to be removed. Our account number is
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