Dell Corporate Office

Dell corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Dell, Inc.
1 Dell Way
Round Rock, TX 78682
United States
Phone: 512-338-4400

Dell Corporate Office Comments

Posted by Anonymous


I have been trying to buy a laptop since 7 pm. I got approved for $3500 credit which I placed an order of $1700.00. It prompted me to verify my account by first verifying my email. Then when trying to place the order it prompted me to verify with a text message and I did. Then I placed the Oder and it sent me a text to verify by phone where I got a woman in the Philippines asking me to verify information she said she pulled up by doing a search of public records. I told her I wanted to speak to someone in America and she insisted on me giving personal information so I ended the call. I looked up and after a long search found a number to cal and git a man from India. Again I asked for someone in the United States. He said he could not do so. At this time he told me that because I would not give my personal information to the previous person overseas I had to wait for a letter to come through the mail before my order could be taken off hold. Now, I am trying to buy a laptop for my business from an American company and all I see is foreign countries dealing with my private information and a bunch of delays on top of it. I could go to a local store and buy a laptop and not have delays which are costing me time and money without the aggravation I'm going through now. If you want to do business then you need to have customer service and domestic products.

Posted by wacogburn


I purchased a Dell UP2716D Jan 20, 2016 for the Dell site. Arrived in good condition and worked when setup with no problem after reading manual. Then I connected a second computer to it, as per the instructions, expecting to be amazed at the so-called KVM (keyboard, video, mouse switching) feature that is built in. I have to say it works but is tedious at best requiring several touch sensitive buttons to be pushed to change input from one input to the other. Turns out the only special "KVM" function is the ability to switch a single USB input, along with the video input. Better than nothing, but tedious to switch, even using the favorite function feature, and limited to a single USB being switched along with the video input selection. Choose either the keyboard or the mouse, but not both. For that you will have to use software switching for the mouse, such as Microsoft Garages' "Mouse Without Borders", and use the USB switching for the keyboard. Problem is until both computers are booted the mouse will not always work properly so that it is easies to just leave a mouse plugged in to both computers. Sort of KVM but not quite, and no keyboard or single button switching, rather touching of the electronic "buttons" on the lower right of the screen frame; not so convenient! Next revelation was when I began experimenting with the Side by Side and Picture within Picture modes. Let me just say it works BUT! Other than say running a video stream of the news while in perhaps working on a financial trading site or such it turns out to be all but useless. Try it before you buy and you'll see the distorted format of the Side by Side and the small size of the Picture in Picture mode makes it taxing to use at best, let alone the set up headache. That brings me to the real problem. Honestly I didn't expect to use anything but Side by Side with one computer feeding each half of the screen, but turns out that isn't so useful as the formatting squeezes the image so as to be all but useful. Anyone have a solution I'm all ears. Not giving up so easily I began to look on line for suggestions and that's when I discovered that I did not have the support disk that came with the UP2716D. Most of the content I found on the Dell support site; however what I could not find anywhere was the Dell UltraSharp UP2716D Dell Display Manager application. It is available on Dell Support for many other monitor models, but not for the UP2716D. After over four (4) hours of being switched from one person to another, being cut when being transferred to the "proper" department, and asking again and again for the foreign accent associates to please repeat slowly, the conclusion of Dell Support was that they were unable to supply the disk which was supposed to come the the Monitor. I was told all the content of the cd disk was available on the web site. NOT TRUE. I can not find it, Dell Support could not find it, and the most common response from the many people I talked to was that the program didn't exist at all. They were not even aware of the Dell Display Manager although the list of content they sent me included the Dill Display Manager User's GUIDE. Instructions for the elusive perhaps even non-existent application it supports. DUH! I have to say all who I talked to, in what ever country you get when you call Dell Support, were courteous, patient, willing to leave me on hold for long periods while they "researched" (ie-handled other callers), and certainly patient in repeating tirelessly, while my old ears tried to deciphere their version of American English. Now I'm the first to admit that my language skills are limited to English and very limited German, but then I'm not working at Dell Support for North America. The final straw for divorcing myself from future purchases of Dell products was the e-mail stating that to my ultimate let-down Dell Support had no way to contact the Dell shipper who apparently is the only entity withy access to the Disk I so longingly seek to possess. Really a 25 cent disk vs. loosing an otherwise good customer. Fine product not so fine support. Willing yes, but unqualified!
Final words: if you feel that you will never ever not even once need support for you potential Dell purchase then buy. They have fine products, but cross your fingers, pray, chant, what every you believe will help you to prevail because Dell may not, no matter how much they want to, be able to assist.

Posted by Joe504


To whom it may concern:

I purchased a Dell laptop, an Inspiron 7000 series, for my wife's birthday. She also had an upcoming spine surgery and I wanted her to have something nice to watch videos and play games. We received the laptop on January 21st. From the beginning, there were problems. These issues made it hard to use the laptop.

We finally contacted technical support and they had us run a series of diagnostics. They determined the problems were most likely caused by viruses.We reset the laptop back to its original configuration,wiping out any software we had installed. The problems persisted, and some new problems appeared.

On February the 27th we again called technical support, and this time the thought was that it is was a hardware problem. We sent the laptop in for repairs.The hard drive was replaced and we received it back on March the 13th (Friday). When we opened the box, we were shocked to see that there were multiple deep scratches on the bottom of the laptop, a small scratch on the screen, and the hinge cover was loose in the box. The laptop was also a bit dirty. It looked like new when we sent it and we got junk in return.

We immediately called technical support, and were told to send it back and it would be repaired. The following Monday(16th of March) was the date of my wifes surgery. We returned the laptop on Wednesday the 18th of March. The service center received it on the 20th (Friday). We called on Monday the 23rd to check the status of the repair, and was told by Bob and Sanjay, that it was on a billing hold, because the repair center thought the we had damaged the screen. The gentleman I spoke with looked at our records and saw that we were not supposed to pay for the replacement of the screen and the back cover as they were caused by the unprofessional Dell service center, not us. He assured me that the problem was corrected, and that my laptop was being worked on "as we speak".

We checked the status of the laptop through the repair center order status website. By Wednesday the 25th, the status still had not been updated. I called technical support again and was told the same thing: The laptop was on billable hold. I was very upset, because I was lied to by the representative on Monday. I was again told that the issue was fixed, and that our repair would be expedited. On Friday the 27th, we called technical support to check the status. We were told that our laptop was being worked on, and it would be returned in 4 - 7, or 2 -10 days, depending on who we spoke with. At this point, we were very upset. The laptop had been at Dell's service center for 6 business days and it looks like it would be there at minimum, another 3 business (5 calendar) days before we would receive it back.This is what we were told by Joseph.He was very pleasant but could not, or would not connect me to somebody who could guarantee the delivery of the laptop by Monday the 30th. According to all representatives that we had spoke to there was no way to expedite the process, even though that entire situation was Dell's fault. There were apologies, but no action for what happened. But their were a whole lot of lies though. I'm angry that I didn't read the reviews concerning horrible Dell's customer service before I spent over a thousand dollars on a piece of electronics that does not work.We owned this computer for 66 days by now, 16 of which, the computer spent in Dell's service center, whooping 24% of our entire ownership Dell was working on our computer.

My wife is now recovering from surgery, having to use her phone for browsing and watching movies.

Unless something dramatic happens, this will be the last Dell product we buy and we will advise all of our friends not to buy anything from Dell also. We probably will also join a Facebook group called "Worst customer service:Dell". A company has to really try hard to get a FB page from anti-fans. Buying Dell is not worth the stress when there are great companies that understand that customer service is vital to their survival.

Posted by Anonymous


I bought my laptop Inspiron 1545 5 or 6 years ago. I am having trouble with the hard drive. I recently found out that my hard drive has gone bad. I bought a new hard drive, but I am having trouble getting my computer up and running. I will admit I have very little knowledge about computers and how they work internally. I was sent a new disc for windows vista. However, I am told I need to have a drive disc. I do not know how to download this from the internet. My question is why was I not sent a drive disc when I was sent the windows disc. It certainly would have made my life easier. This is my second week without my computer. I would like to know if anyone in the corporate headquarters is willing to help.

Posted by Done with Dell


Well after reading the posting of 3/14/2014, I guess I am not the only one who got a XP8700 that does not work correctly. my problem started in January,and it is still going on today with no resolution in site. I have had two new mother boards, two new hard drives and three operating systems installed. Guess what the computer does not work. Heck it will not even turn on. plus it also has two bad usb ports. So ,
on February 20th it was agreed that I would receive a replacement computer. The warranty states that is has to come from used/refurnished parts since I am past my 21days. I was told that I would get my computer in 7 to 10 business days. Well, here it is 20 business days later and I am being to that they are still waiting for parts. How long is someone to wait for a replacement computer that they paid good money for. Is it my fault that they do not have parts? Is it my fault that they can not rebuild the computer? I think that I have waited a fair amount of time for a replacement. I feel that they should just send me a new one but after talking with India numerous times I am told that this is not an option. I just have to sit and wait. By the way Dell does not have a customer service office in America to handle and concerns or complaints. You either deal with India or the Philippines. I guess I just need to contact the Ohio Attorney Generals office and a lawyer.

Posted by Thank you for Shopping at Dell,


Purchased a Dell XPS 8700 computer from Dell. Shipped to my door and that is all they got correct. Turned computer on and could not create a admin account or upgrade to win 8.1. Called Dell and they screwed the OS up so bad they had to do a complete reinstall of the OS. I was told they would call me back in 10 hours (after we had a sleep as we spent many hours trying to trouble shoot). Received a call back 2 1/2 days later. Well, nothing worked so they did another reinstall of the OS. I was given nothing but excuses and they would continually tell us to hang up and then they would call back. I'm thinking these calls can only last so long or someone gets ??. Now, here I'm with nothing working still so the computer is being sent back to them and will receive another one in 112

Posted by Bob


I Bought a new Dell 8700 XPS from Fry's in Las Vegas on 9/14/2013 . 3 days in use it crashes , call Dell tech support , use Dell connect 5 hours later Dell tech starts Dell recovery DVD's and then stops Dell connect phone call & internet screen sharing . Then I reinstall all Dell updates / Microsoft updates for windows 8 ... PC runs 4 days then same problems , same tech support same results .
Runs a few days and fails again ,and on it goes ....
Dell always closes support cases after each problem
Problems continue call Dell again , they can not do a factory restore as now hard drive partition is corrupted and errors that not enough free space on partition and I am stuck with just a partial restore of latest Dell system image. The Dell techs run a software test call PC Doctor , it finds no problems in each and every instance of failure during Dell Connect support events. Well , its now had hard drive errors needing repairs , and finally on December 321, 2013 I started up my PC and it fails to boot to desktop, but rather no only comes up with a black screen notice of catastrophic failure error and instruction that says press any key to repair . Pressing any key to start repair, fails and PC returns to same black screen repeatedly . Cold shut down is necessary to turn off PC. Cold start to try to restart pc results in same failure. I have repeatedly as for a RMA to return the defective PC and to have Dell simply send ne a new PC that works . MY PC was purchased on September14, 2013 and it is now January 2nd 2014 and I am stuck with a Dell XPS 8700 Windows 8 PC that is not working, that I paid
$1286.38 for it and it is good for nothing but a boat anchor ! I have owned several High End Dells XPS PC's in the past and never had a issue with Dell replacing one that was defective ( A XPS 710 that cost me $3.4000 at time of purchase from Dell online ) This time so far my pleas and requests for replacement have been denied by Dell Tech support ! MY Dell Service tag is G6D5HX!
I will be in contact with Dell tech support again today , if they refuse to remedy this problem satisfactorily I will have to call my attorney and file a law suit here in Kingman, Arizona to recover my purchase price, or get a new Dell PC replacement including court cost etc. etc.

I am totally disgusted with Dell , and will file the law suite under charges of failure of honoring , new factory warranty under contract .

Posted by RUNT


I Hsve Been A Dell Customer For Many Years. That Is Going To Change. I Sick And Tired Of Talking With People You Can't Under Stand. My Last Contanct Was Around December 14th. They Took Control Of My Computer, Worked On It For An Hour Or So.then They Came Up With The Conclusion They Couldn't Fix It, And I Should Delete The Files.i Have Recently Paid Two Hundred And Forty-nine Dollars For A 1 Year Waranty., And I Get Told To Delete The Files, Files Tha I Need, I Don't Think So. I Hope I Get The Answer I Am Looking For!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Posted by JP


Does anyone know if Dell is still outsourcing their tech support to India. Make a statement, dont buy Dell until they bring it to the US, espeically now since they just passed new discriminatory laws.

Posted by Lindaszee


Dell does not honor it's warranty. Tech,s can't,t figure out what is wrong. Took my computer to its original factory setting, which took 7 hours. Than I had to reinstall all my software. Now the want to Send me new software to install. I again will have to reinstall all of my software. This is only to try t,o figure out what is wrong with my computer. The will no send anyone to my home. They are not sure this will correct the problem.

Posted by CAT


I Purchased A Dell Xps Desk Top For $1,300. Told It Was A Great Computer. I Was Having Issues With It Shutting Down On Me And Freezing So Of Course I Called Dell For Help. Because I Called On Day 33 After Getting The Computer Of Course 3 Days Past The 30 Day Warranty, All They Would Do Is Fix. Well, What They Call Fix. A Tech Takes Over My Computer And Installs A New Driver Because I Was Told That Was The Issue. Problems Still Going On So A 2nd Tech Tries To Fix And Says I Have A Trojan Virus. Yet I Told Him I Have Yet To Download Anything Or Do Anything On This Computer Yet Since I Just Got It And He Says All I Have To Do Is Have It On Idle And I Can Get A Virus. Oh, And It Came Set Up With Virus Protection...from Dell. Now, Still Having Issues Dell Decides To Send Me Recovery Discs And They Will Call To Help Me Install. They Never Call Back When They Say And Why Couldnt The First Tech Fix It And Most Of All, Why Does A Brand New $1,300. Computer Have Najor Issues After Owning It For A Month???? Im Seriously Thinking Of Contacting A Lawyer At This Point And Just Get The Cost Of It Off My Dell Account And They Can Come Get This Piece Of Garbage!

Posted by Marti


I agree about the class action suit. Dell should change it's name to Hell. They have ripped me off over $200, cleaned everything off my computer and I can't get them to help put the drivers or anything back on. They are arrogant, the Indian tech support cannot tell time, they can't write or read correct notes and walk off the job in the middle of the tech support if they have done their 8 hours. I will never, ever buy another Dell as long as I live. I would rather go back to the 1930's typewriter rather than do business with this rip off company again.

Posted by Belinda


instead of posting why don't we bring a class action Law suite. Dell walks all over there customers but its never there fault. After you get passed around 10 times you still get no were. The only way you make People and company's to stop abusing there customers is hit them in the wallet

Posted by Anonymous


Dell needs to ship all its computers to India.
I ordered a 6 dollar part and 9 dollar shipping. The people in India of course sent the part I told I did not want. I own about 4 Dell computers. I will never buy another one. I am going to scrap the one that needs a 6 dollar part because I dont deal with people in India and shouldnt have to.

Posted by 116546481


This is a youtube message about Dell Password Hack. My Administrative privileges over my own Dell Inspiron 573 is not me, it is Dell. I am giving a warning to anyone else who has had a Dell computer to make sure you don't ever buy one again unless you want all of your information, your pictures, driver's license, birth certificate and any and everything else taken away. This morning I found that someone had checked on my sister's death from 2008. I had to scan all of my informatiion for my taxes, and had no idea they could send through Windows Live Messenger all my information. If there are any breaches or any credit cards, or identification stolen, I am holding Dell responsible. They wanted money from me to fix their own problem and would never give consent for me to have someone come in and check my computer. I do believe this is a breach of Internet Security laws.

Posted by MARSP816


I purchased a new computer - NOT A CHEAP ONE - it CRASHED within 3 weeks of purchase - they sent someone out to fix it with REFURBISHED PARTS - didnt work - have to wait some more time .....

DELL SUCKS! I HAVE BEEN A 20 YEAR CUSTOMER OF DELL - I WILL NEVER PURCHASE ANOTHER DELL COMPUTER

Posted by former customer


When is Dell corporate going to get it's head out of its ass and get out of India for customer service. They are destroying what used to be a good company. I placed 3 orders and had to cancel due to lack of meeting the delivery date - Your Indian folks do not speak the language, give a rats ass about you, just collect a paycheck. Wake up people. Your competition has better pricing, customer service, etc. Please forward this to your CEO, if he is not too busy

Posted by Anonymous


Hi, i purchased a new dell computer for my mother, i own a real computer, i own an hp,anyway not long after the computer stopped working, a tec from dell came to her home and fixed it, not long after it stopped working again, they came and fixed it agian, not long after it stopped working again, this time on 03/17/11 they sent a replacement by ups.This time to be safe we purchased a three year warranty which dell says does`nt exist, so on 09/18/12 i purchased my mother a real computer from hp.I will never buy another dell in fact they can not even give me one.What i want is a refund on the dell computer that i purchased, thats what a responsable company does when they sell you a defective product or they replace it , but dell allready replaced it and it was a dud also, so i want a refund ,my dell case no. is 864040019 if anyone at dell decides to do the honorable thing give me a call to resolve this issue or do the honorable thing and tell michael dell to do the honorable thing, close the company and stop robbing people or call the ceo of hp and ask him how he makes good computers and how they take care of thier cutomers. This war will continue until dell does the right thing. Next i will go to my hometown news paper. Death before dishonor, i will continue fighting this bloodless war by writing reviews on how bad i was treated and telling anyone who will listen not to waste thier money on dell, buy hp instead.

Posted by Carlen77


I purchased $1000 egift card for my son for his graduation for him to purchase a computer. Dell currently has a promotion for free $50 gift cards for every $300 in egift cards purchased! I received 2 and should have received 3! I called dell to resolve this issue and after 45 minutes on the phone and being transferred 5 times I was told I needed to speak to the gift card department who by this time was closed! This is the worst customer service I have ever received and I am in customer service! I would not have a job if this is the service I provided. I will be asking fell to refund my $1000 in gift cards due to this experience! This is why I begged my son to buy a Mac!!

Posted by Anonymous


Iam 74yrs.old & a long time Dell customer 15 years. I have referred 7 people to Dell and they have become owners of Dell products as well.I do not read email message as I had eye surgery in Feb. Dell has always taken my payment out of my checking account and they have decided the amount needed to cover expenses.The early part of this year they said they needed to take out more and that was perfectly ok with me.

Last week I spoke to someone regarding a battery I wished to order, he said there was a tag on my account, he spoke to billing and they noted Dell had taken $229.00 from my account as it was in arrears as my monthly payment was not sufficient and as soon as this amount was noted the tag would be removed.(never knew anything about this, no sent message.)In fact I ordered the battery with his help. I believe the confirmation #156534097. He said not to expect the delivery until 8/14.

yesterday I called billing as I wanted to be sure I ordered a 9 cell. This person was so rude, told me my accont was closed & could not be used. Also that I received notices stating this,I tried to tell him what took place a couple days previous and he hung up on me. Please reopen my account, I am sick over this! my dagtr is writing this for me.

Posted by didiw45


My name is Deledtia Wyngaert. I bought a Dell lap top computer in 2005. It never worked. I spent countless hours on the phone with tech's I couldn't understand. I cried, begged, screamed, swore and had mental melt downs with this phone transferring system that must have been put in place just to warp your mind. It was painful and ended with nothing being resolved. I begged them to honor their warranty, I pleaded for a new computer. I was ripped off, cheated, and treated as if I were the least important thing on earth.. I stopped paying on the computer because I had to buy another one for my daughter who was already behind in school due to the first computer crashing and crashing with her school work in it. Six years later my charged off debt was sold to a bottom feeding collection agency,(MIDLAND CREDIT), They have run this debt up to $3,000. I can't pay it, they keep tacking on interest every month, my credit score keeps going down. I just found out they can wipe out my bank account at will. They won't work with me. They lie to me. My life is Hell. Thank you very much Dell. Any one reading this please look up all the Dell complaints on the web. Even now when I try to talk to Dell all they have to say is, "If you can't understand the tech's, you can go online for tech support). HOW CAN YOU GO ONLINE IF YOUR COMPUTER DOES NOT WORK????? WHY DELL WHY?????? I know I am a nobody and you a a great big company, but heaven help you for destroying peoples lives. It will turn on you one day....

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