Dewalt Corporate Office

Dewalt corporate office headquarters location, phone number, address and feedback

Please find details for the Dewalt corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Dewalt corporate office headquarters information we have, please feel free to submit an update.


Corporate Office Address:
DEWALT Industrial Tool Co.
Stanley Black & Decker
701 E. Joppa Road
Baltimore, MD 21286
United States
Phone: 800-433-9258

Dewalt Corporate Office Comments

Posted by Anonymous


I bought a new dewalt framing gun and I have a couple of issues with the way it is designed.You should be able to load the gun with one hand,the slide should lock back in the open position and the nail holder should be able to hold 2 clips of 6d nails.Otherwise I really like it

Posted by Anonymous


I have 2 20 volt battery chargers and 2 20 volt batteries that I got in a package deal for Christmas from my kids and my chargers has quit working and the batteries won't charge up either. And I was wondering if DeWalt stood behind their products and would make these good if I sent them in. I called the Lowe's store in Laurel Ms which is where I think they bought them at but I received no help there. Just gave me the run around. So if I can't get these replaced I will never own another DeWalt product for anything. Thanks

Posted by 24323 andersons road welition Oh


My name timmy seevers i sent my nail gun in to be fixed they told me that' they can't get parts for the gun by a new one i was mad you this is a tool i go to do it right a toll is some thing you put in your hands it feels right the home depot in elyria ohio thay do not under stand that you did not lose a customer you lost family.i have a lot of dewalt tools year and years of tools even one of your combo kits still all works.

Posted by Deano


With over 26,000 views and about 300 likes this Dewalt video highlights an error in the manual regarding the stand.
Unfortunately I am in the process of relocating and have to sell the saw.
Due to hand surgery and an eye requiring surgery I never did get to use this Fathers Day gift to myself.
The video comments are well worth reading. I expect that many of these units have been needlessly returned to the retail store due the assembly omissions and error..

Pembroke Pines, FL

https://youtu.be/ugMLeGu9Ueo

Posted by Anonymous


I work for acousti engineering company of Florida .I am a foreman and do layout on very large jobs . I just bought some of your high end chalk boxes .after less than a week of use they are junk the gears are rounded off .I will take part of the blame because I fill them all the way up bad idea the Charlotte grips and that is what caused the gears to round off .you might look at making the gears out of a stronger more durable material .they seem to last longer if you only fill them up about half way. For the price it should not matter how much chaulk you put in it should still work

Posted by Dw 9104 9.6 battery


I have a Dewalt 9.6 cordless drill and I would love to buy the batteries for it and the model number is DW 9104 battery a
Anyway I cannot find that type of batteries for my drill please help!

Posted by Randy


Received my orbital sander, used it for 10mins and the osilating drive o ring fell out. Called to talk to someone at dewalt and got to very rude and not interested in helping me figure out if it was a part that mattered. I bought dealt because I've had good luck with these tools, but not anymore. And after the way I was treated I'm going to post this as many times and places I can find. Very disappointed!

Posted by TOOLMAN


Its hurting to me butting this post but there is no one care and no one Liston ,
I have being dealing with repetitive for this brand name for years and all the time it
getting every one frustrated from the customer up to the service people . We are only
Allowed to deal with the worst office in service around the world (Panama ) ,
I made a few order with them a couple years ago and It was a hell to make these people work
so I decide to stop doing any service for this company and there brands and it was up to last year when I was visited by the regional sale manager and it was a nice story and he convince me to get back on board because the service going to be much better but the only correct thing in his word is the word but not the act ,,I have an order for parts from them
almost six month and every email a different runaround ,, this time no look back Mr. DEWALT
I surely can do much better without you ,

Posted by Darren


Hello I recently bought a 16 inch chainsaw, it came with a 9 Amp hour battery , I haven't had the time to use it yet , but I'm excited about not having to carry gas in a jug LOL.The 9 Amp battery got me thinking , wouldn't it be cool if you could use the same battery on a brightly painted Dewalt yellow mountain bike, I'm to old for that stuff ,but the thought of my grandson speeding off on a Dewalt bike with his dad yelling I have to use my saw you little turd , makes me laugh

Posted by Anonymous


I messaged Dewalt about a friend of mine that has used their products for years. His home and all his tools were destroyed in the fire. I ask if they had any refurbished tools they could donate or sale at a good price, because he has to replace everything. They told me to speak to a lawyer and sent me to a website. They did not act professional and very cold. All they had to do is say no or we can not help. I will never use Dewalt again and will advise others to do the same because of this experiance.

Posted by Disappointed Wordworker


Same story here as "Posted by Mad'. I found a Dewalt clone page with 80% off a bunch of tools. Too good to pass up! I was greedy and bought two 735 Planers. The site claims it has already shipped, less than 12 hours after ordering, and gave me a very weird looking tracking number. My clue to fraud was the information did not include the shipper's name, so the tracking number is pretty useless to me.
I had no way of knowing the sale was in Australia. It was not an Aussie web address (neither was it a Dewalt address, but then Amazon sellers do not have Dewalt addresses either.), the price just said dollars, not American dollars, and not Aussie dollars. It looked legitimate.
I have been told from a conversation with a corporate employee that Dewalt is working to take these bogus sites down. Thank you for that! But I think Dewalt needs to do more, and hopefully they will. I hope they are making an effort to find who is putting these bogus sites up. I hope they can sue the culprits. I thnk they should do all of that simply to help customers who support their company products and simply were duped by fraudulent advertising and marketing.

Posted by Mad


I want to report a site that looks like yours same pictures of all products advertizing 70 percent off to look at it you would swear its dewalt i thought these would be refurbished tools and that was fine. so i made a purchase and come to find out its a scam site i talked to people thats suppose to be looking out for you saying nothing they can do let me go one step futher when i type dewalt tools there on the same page your page is on they go as far as giving a tracking number for DHL of course not a good tracking number bottom line they are going to damage the good name of dewalt and your so call workers treat as o well you got riped off i said you do have lawyers dont you to persue this these people that represent you are totally useless i had a lady for the first time and then i got a guy the 3rd time

Posted by Mimi


My name is Paula Napier and I love my dewalt tools I do a lot of crafts and some furniture work and more would you consider making a miniature jigsaw .I know with a dewalt brand it will last cause you get what you pay for. I know there are a lot of crafters out there that would like one I'm sure.hope you all had a merry Christmas and a happy new year .thank you for listening have a blessed day

Posted by Stephen


So tired of filling out request so this is the last one sent question ,oct 31 received one response sent additional info as requested, but nothing since nov5 simple request but nothing your customer service sucks and for the amount of money for your product you pound thing it would be better bought 4 piece combo 20v no belt clips I quite but as stated above nothing

Posted by Daniel


The dewalt Oscillating tool becomes so hot in just a few minutes of time, you can feel it thru your leather work cloves. So hot you can't hardly hold it.

Posted by Dewalt


Hi there,
I purchased in Home Depot a set of tool box (DS300-DS400-DS150)
4-6 month ago and the silver metal locks to keep it close broked so easy. Water is getting inside and damge rusty rhe rest of the tools. I been doing home remodeling for last 17 years and the only brand l use is Dewalt. I do have few drill, nail guns, table, miters, jigsaws, all my 3 trailers are full of Dewalt tools and l realized they come with the same tool box set but with stronger locks (2.0 l think).
There is anything l can do to fix the lock or exchange for the new ones? Home Depot don't make the returd, they are in real good shape almost new, but the lock (l didn't work during Pandemia)
Please let me know l'm appreciated.
Gonzalo

Posted by Anonymous


Like,all you're tools of dewalt, the only thing is missing is measuring tape that is for righthanded person like myself.. all tape's are for left handed person.. I been working in residential in construction industry for 30 years,the only company the makes a righthanded tape is (R2L A 25'O" RIGHT-LEFT READTAPE) CAN DEWALT MAKE ME 5 MEASURING TAPE..FOR A HAND..✍

Posted by Anonymous


I purchased a number of DeWalt 20v tools in March. Less than six months later while using my oscillating tool the handle became hot and the safety button won't work. I contacted DeWalt for guidance to resolve this issue. I sent my tool in and so far it has been 2 months and I have been without this tool and I have not had any updates as to when I may expect it or a new one returned.

I purchase tools to use them and it would be nice to be able to.

quite frustrated

Posted by Anonymous


Hi,my name is Daniel medina, I buy a pex expander las July to be more exact in 7/24/2019, It was defective, I send it back to be fix on the 7/8/2020,I call the service center in Sacramento CA, to find out about my tool on the first week of August they tell me that it will be fix in the next few days, I call today to find out why they don't call me or notify me about the status of my tool.they tell me the same words from the previous call, I request to speak to a manager, I was explaining to him that some one is lying to me, he hung the phone, I call back, and speak to a customer representative to hear again the same exact words, the manager name is John Hubs, I will like to know if there is a way to get back my tool fix soon, or my money or a new tool, this tool is the support of my family and been losing money, many thanks in advance

Posted by Janice


Hi talk to you costumer service 3 time today about getting my 6.0 battery replacement and 1st agent says it ship to contact ups the so i called ups and they say it hasnt ship so i contact costumer service agian and they tell me it hasnt ship.. disappointed

Posted by Paul


DeWalt Corporate, let it be known as an electrical contractor of over 50 years I will from this day forward do all I can to buy american, BUY USA, I have been in talks with IBEW to have a unified response, if you don't make it in the US you won't sell it here. I served my country, you do the same, or leave it entirely. I have also Contacted Milwaukee Tools on the same subject. I am a No B.S. person and will fight on to send China to the deepest ocean bottom. You might laugh, you have never fought me.

Posted by Tommy


I have been given what I suspect is a run around on a simple inquiry. I've so many case numbers given the past week or so I've lost count. One is 11250698.

Any chance anyone up the food chain could find the time to contact me this week if possible?

My contact info is on any number of the replies to "unable to deliver", these were addressed to info provide on the DeWalt C/S Website and auto replies.

Posted by dennis


I have made a jig for cutting 4x4 or 6x6 timber that works perfectly. It's a prototype made of wood. You slide it over beam set the bevel and secure. Made for cutting with standard skill saw. Just wondering if there is an interest Thanks Dennis Leary

Posted by Mike


August 1, 2016. Purchased Over 17,000.00 Worth Flex Volt Tools And Batteries.
If Purchased By Aug. 15, 2016 Should Expect Delivery Starting The End Of August 2016.
Today Is The 19 0f December, 2016 I Have Not Received Any Of The Tools I Have Already
Paid For. I Believe Dewalt Owes Myself And Others An Apology And A Explanation As To Why They Can Advertise A Product But Not Keep To What They Promise. Better Yet The Will Not Give A Reasonable Time On How Much More Time Before Delivery Is Made. In Texas You Are Called A Lair And A Theft When You Go Back On Your Word

Posted by Anonymous


I just want to let someone know, if anyone reads these, that you have a lot of contractors in northern Colorado and southern Wyoming getting very little or no Dewalt representation. It seems like the reps all just want to stay in the Denver area and you call them or wait and see them at a trade show. I know its starting to piss a lot of us off that has switch most of our inventory to Dewalt from other manufactures. We were all sold several years back on there service and commitment to us. We use to see our rep at least a couple of times a month. To show us new products or just to make sure everything is going OK. Now we are lucky to see them once or twice a year.

Posted by terry


p.s. and your corporate customer service phone service sucks too, it does not work either. just music, and recording thanking me for my patience. well, I have run out of patience. will go back to my trusty electric drill with a cord, THAT IS NOT A DEWALT...

Posted by terry


your cordless drills suck. 3rd time is a charm. this time, same problem again, except this time with fairly new drill, only used 4 times. same issues, hot/cold delay, and neither battery's never charge. it's useless, and it's fairly new. I will never, ever, buy another Dewalt product again, and wish I had not got this one as a gift, but i'm stuck with it, and it will be the last Dewalt product I ever get stuck with again...

Posted by Anonymous


as a contractor I must say I am very disappointed in your jobsite radio .the tuner went out and the radio is only about 2 yrs.old and I have read that this is a problem with dewalt radios,and u haven't issued a recall WHY I bought dewalt for quality was I wrong?

Posted by DK062077


I would like to inform you that I own my business and use nothing but Dewalt power tools and assessors and when I buy them I also buy the 2year protection plan. all tools were bought at home depot I went in today to get SDS drill and a 20v brushless hammer drill replaced and was informed that the extra warranty that I got when I bought them will not be honored because I use them for business and I was never told that when I purchased them and that because I paid for the warranty's I shouldn't have been offered them because I use them every day for work. I then asked the store manager on how dewalt would feel on you telling me that there tools should only be used for home use and not to be on a job site for work and I was told that's what dewalt said its hard to believe dewalt would say that but if true I will get ride of almost 3000.00 of equipment and buy a different brand like Milwaukee tools

Posted by Screwdwalt


Bought a Dewalt drill for $150.00. After less than a dozen uses, the clutch went out. I am disabled and can't put enough pressure on it to hurt anything. So after not knowing what to do, I went to your distributor Wood Werks for service. I was sent to the very back of the building to their service dept. No one was there. After shouting a couple times, my wife finally located some worker. She said the service closes early and besides, they couldn't work on the drill because I didn't bring the dead battery with me. VERY POOR service center that doesn't even have a battery available to service this drill. But that's ok. I called 2 contractors that I knew last night and told them what happened and they have agreed NOT to buy anything from wood werks again nor buy ANY DeWalt product again. Less than a dozen uses and it broke. What a cheapo POS. I am going to buy a new drill now since wood werks can't repair them and it will NOT be a DeWalt not any product by your parent company or subsidiaries. I am going to burn wood werks and dewalt in every social media I can. Such VERY poor service. I was ready to pay whatever to get this fixed to put curtains up for my wife. Just poor quality and NO service. I would be ashamed if I were you having a place like that represent you.

Posted by Anonymous


I just called your store in Norcross to request a receipt. The lady that answer the phone (I guess Kaitlyn..not sure,,) was very rude.. She asked me reasons of why do I need the receipts and call me disorganized....I could not believe.. I have the right to ask for receipts if I don't understand transactions in my credit card. My credit card request to call the vendor before dispute any amount.
She said to never do that again because she has to dig in a big box to get the receipts .... It is not my fault that you don't have a computer system for this financial transactions...I have to get this question more than 6 times during this call.. This is an example of people that take their jobs for granted... so much unemployment and people eager to give the best of them in a job. This is a big construction company and we are going to use a more friendly store.

Posted by wes


I was wondering who to contact about licensing. I have a new product coming out in the hunting industry and I would like to incorporate your lithium batteries to it. I want it to be "powered by dewalt". So if you could get me the contact information of the appropriate person to speak with I would really appreciate it. Thanks

Posted by Anonymous


I'm writing to inform you why I'm getting rid of all the wall products. I had a problem with a 20bolt lithium battery cordless drill.I called your call Center, and spoke with a Kimberly. I explain the problem I was having that the battery died after 6 months and will not recharge. After having the warranty and buying an extended warranty, I was told with much attitude that I had to spend my own money and drive my battery an hour away down to Whitehall, or mail it and not get reimbursed. This makes no sense as I have in a warranty with this product. If you're selling warranties that don't actually cover everything what is the point?because of your employees lack of consideration understanding and common decency towardsyour customers I will never ever purchase another D walk product for myself or for my cousin's company again. Please review my phone call and take appropriate actions. Thank you, David Leitner.

Posted by Dewalt Corporate Office


For the CEO. Am a subscriber to your e-mails. Last one I received was touting handheld tape measures. Ie and others. Come on guys, get with the program. It's way too much black. As like in yuck. Should be all yellow or orange. I have an off-brand which is all yellow and another all orange and I can put either down anywhere, and instantly find them. If you've gotta use black, try print material only. So I'll buy one of yours when you can easily help me find it. I you don't understand my jargon, come down to Bandera where I live and I'll show you. Bring your's when you come, just so you can see the big picture. Joe

Posted by Anonymous


It should be easy for a company as large as dewalt to make an adapter to convert the 18 volt tools that use standard batteries to lithium because standard batteries don't last they have a very short shelf life and they are not cheap . I have a dozen 18 volt drills , saws , vacs , lights etc. like new and I would like to get more use out of them and being a plumbing contractor it is frustrating to keep wasting time and money on something that doesn't last.

Posted by DeWalt Concrete Products


P.S. I would love to have a DeWalt Pencil Concrete Vibrator 20 volt , since all my tools are replaced by 20 volt.Can you inform me when this tool is available in 20 volt. Thanks

Posted by DeWalt Concrete Products


P.S. I would love to have a DeWalt Pencil Concrete Vibrator 20 volt , since all my tools are replaced by 20 volt.Can you inform me when this tool is available in 20 volt. Thanks

Posted by DeWalt Concrete Products


P.S. I would love to have a DeWalt Pencil Concrete Vibrator 20 volt , since all my tools are replaced by 20 volt.Can you inform when this tool is available in 20 volt. Thanks

Posted by DeWalt Concrete Products


I have a small concrete business the name is the Dewalt Concrete Products but, I constantly get calls for your tools even though all my tools are Dewalt. I don't mind referring them to the service center that recently moved to West Little York, but every time I put up my website and click on website it brings up your site. I'll talk to yellow pages and they said they would try to correct it but have failed to resolve the problem I'm calling you to let you know about this problem so I will leave my email and you can get in touch in touch with me to resolve, Please Respond. THANKS

Posted by Bill


I purchased a dewalt tool box set,there was a free tool set offer by sending in info.i did so along with copies of store receipts with a cheque to cover shipping months later they returned my cheque and application stating that upt codes were required.the set of boxes I purchased were floor room with no packing boxes.i went to store where I bought them and they gave me a cardboard upt code I sent it and my paperwork and cheque back in now months later still no word or tool set.if dewalt won't honor their promotions I feel they are not an honorable company

Posted by Jimmy


I purchased a Dewalt wet saw tray from Sarasota Wholesale in Sarasota Florida. I tried to return it cause I really needed a wet saw roller cart. Sarasota wholesale tells me they can't take it back cause it's a special order? What can I do? It's still in the box

Posted by Anonymous


Hello Dewalt.
Almost all my tools are Dewalt . But Dewalt does not make a 23 gage Cordless pin nailer . Why ? Makita has a 23 gage pin nailer . But I would prefer one from Dewalt .
I am a pro cabinet installer and a lot of my colleagues ask the same question.

So Dewalt . Why not build a Cordless 23g a pin nailer.

Posted by Anonymous


DeWalt cordles tools are the best but when are you going to make a miter box that is cordless. just a small 18-volt would be great for small trim. even if there was an attachment to put your cordless skill saw on when you need a small miter cut on a job. when you make the miter box and I know you will I want the first one

Posted by Tony Cozz


I own several DeWalt electric hand tools: screw guns; saws, one plain miter, two compound beveling miter saws, a screamin' router that works all day; my Planer is a sweetheart; the new 18v reciprocating saw is great but some workers expect too much from it; they treat battery-powered saws as if it is corded. I like my DeWalt move-around table saw; it is very accurate. And I like my two air compressors, especially the movable (on wheels) big-air model D55146. bUT YOU GOT TO MAKE THE OPERATING INSTRUCTIONS IN LARGER TYPE so the workers can't miss knowing what to do to care for the tool. That was a smart move, buying Emglow.

My favorite is My Model DC618 Finish Nailer: it worked flawlessly for a long time but then it developed problems that I resolved at the Anchorage DeWalt Service Center after a few trips. I don't mind having to take the tool to the service center because I am confident it will get fixed, if not the first time, it will the 2nd time, or the 3rd time. These tools can be complicated and sometimes require extra time to fix. I did not get any gripes from the service center about bringing a tool back for another examination and final repair. I placed the Nailer and its 18 v battery in its case about last year after I picked it up from the Center. Tonight (4/25/14) I had to use it. I opened the case, took out the Nailer, slapped in the battery, the light came on and the Nailer again worked like new, with a "cling", chunking those 2.5" nails through that heavy plywood into a 3/4"x4" fir slat. It is Serial No. 002625.
Another favorite was my first DeWalt worm drive 7.5" saw. When it came on, it always sounded like a powerful, but quiet, commercial sewing machine motor; it worked all day, slicing 2" x 6" studs; of course it got stolen. I bought another later model worm drive but the thumb hole doesn't like gloves. It also does work really great. I really like my 20 v and 36v screw guns so much I use them only for my personal projects. Otherwise, in the field, I use my 18v guns. I really liked the cordless jig saw but changing the blade was a drag; too many little things to push, pull, snap and twist. There is much to be said about a single (non-falling out) proprietary screw to lock the blade. Another Sweetheart is my 24v concrete cordless/corded drill motor that drilled a thousand holes in the concrete floor at the Sports Authority; it still looks and operates like new. My next DeWalt purchase will be the new Oscillating cutter. When that type of cutter is screaming, the customer knows you are working and he never complains.
I never lay my tools in the dirt or on the grass. I always try to lay them on a piece of 2" x 8" wood and I tell the employees not to set the screw guns on the battery lest the gun tips over. "Lay the gun flat on the wood." I say. I was taught to take good care of my tools.
Thanks for the great tools that turn out great work.
Tony Cozz

Posted by Donny


As a contractor i have used your products for year dris. Until lately your 18 volt cordless drills were my choice until you went to slime line batteries these are the worst batteries ever i have gone through to many of them and the price of your batteries are almost as expensive as the dll now i have six useless drills you used to stand behind your product.

Posted by ASHPAINT1


Dont Buy A Dewalt Pressure Washer
Thats All I Have To Say--bad Pump!!

Posted by kesskensoot


I use to think DDewalt tools were the best untill I bought a 788 Scroll Saw. this saw is a $500 pice of junk. Blades are hard to get into the saw. Then it is hard to Cut a strate line or even a curved line ,the blade semes to go where it wants to IM THINKING OF GOING BACK TO CRAFTSMAN.

Posted by Kev


I have owned Dewalt tools for a good few years and supplied my staff with dewalt drills etc with 18v nicad batteries which are coming to the end of there life I have bought new bateries in the past but am fed up having to get new batteries that dont last like lith batteries do.
Surely your company must be able to do a convertion to these as there must b millions of people in my predicament.
surely in this environment you should be thinking about not throwing good tools away when there's noting wrong with them apart from the batteries

Posted by disappointed contractor


I have owned or used four different Dewalt DC385 18v cordless recipricating saws. I have had to fix everyone of them. The contacts on the switch that engage the battery always break. Why can't you make them better. I have one right now that needs a new switch because of broken contacts. The saw is good except for that but it isn't worth a thing if the battery contacts are no good!

Posted by [email protected]


Guy you really have to give it a break with those crappy contactor bags. We love our tools and want them in cases. Please listen, I don t know any contactors that like there tool tresures stuffed and getting beat up in bags.

Posted by Dissed By Dewalt


Attended woodworking show in Indianapolis the weekend of January 18th 2014. Dewalt/Porter Cable represented there. Having been a fan of Dewalt for several years and owning several Dewalt or Porter Cable tools, I was interested in an any show specials. I was directed to a wire bin where I could purchase a bare impact driver (DC825) for the special price of $99.00. Bought it (as is, no box, no warranty card, nothing) without checking the Internet for competitive pricing as I usually do. Subsequently learned that my local Lowes was offering the same bare model on clearance for $99.00 with box, warranty card, user manual, etc. Also learned after the fact that I could have bought the same tool on Amazon for as low as $59.00.
Duped by Dewalt. Disappointed and angry. Would have been nice if the folks representing Dewalt would have been up front with me in explaining that these were discontinued 18V units and could be found for the same price at my local big box store.

Posted by scooby done


Bought a new "DeWalt" Pressure washer from Home Depot in March of 2013. the pump froze up the 2nd time I used it. After calling Home Depot they told me "don't bring it here- take it to the DeWalt Service Center." So I drove to Phoenix to the DeWalt Serv ice center on Broadway and 40th Street. They said "we don't work on those" But it says "DeWalt" on it! "No, that isn't a DeWalt product- we'll need to send it off to some other company and they will determine if they are going to warranty it, and if they will decide to fix it." The 'other company' turns out to be the FNA group. Well I'm still making payments to Home Depot for the "DeWalt" pressure washer I bought in March and used twice before it broke and it has been 2 months and nobody at the DeWalt Service Center OR at the FNA Group can tell me anything. The service center removed the pump but aren't sure where they sent it. Home Depot and DeWalt corp offices both were in a hurry to give me a telephone number and hang up. 6 phone calls later and I still don't know where the pump is, when (if) it will be repaired, and when (if) I will be getting it back, and whether or not they will decide to repair it if they do, under warranty. what a Mongollian Cluster

Posted by Robert


I bought 2 DeWALT 18 volt drills and 3 of the batteries are already dead, I tried to buy some but they want $99 each at HD or Lowes, that is too much money considering I only paid $99 for a DW cordless drill, 2 batteries, a charger and a hard case. I had a Craftsman drill 19.2 volt that I bought long before I bought the DW drills and both of the batteries are still good.Batteries for the DeWalt 18volt are hard to find and they are extremely expensive, I love the 2 drills that I have but I only have one battery left and it looks like is not going to last very long. It doesn't make sense to pay $300 for 3 batteries or $200 to buy 2 more drills when I already have 2 of them. Can you help?

Posted by JohnDa8115


I Have been involved with doing Dewalt surveys, I also had entered a sweepstakes for Dewalt, The sweepstakes was called Dewalt Radar Scanner Sweepstakes-- At three different times I ended up with three matching PVC pipes, from my understanding three of a kind was an instant winner, but a message came up Sorry that I did not win, and I was unable to get a screen shot of the matching PVC pipes before the message came up. I looked in the rules for a contact number but was unable to find one- also I did a survey for Dewalt and in the comment section I stated what had been my experience with the sweepstakes, I never received a reply back positive or negative

Posted by Anonymous


need to bring back the 71/4 inch DW378G I like that saw better then any saw out there.it cuts smoother and better. Bring it back to the market

Posted by Ronsolo


Sirs. While shopping around for a new power miter saw, i noticed that yours and several other manufactures have paid little attention to design detail. Almost all the saws I looked at had the same problem. Having slightly larger hands and fingers, on almost every saw my thumb when on the outside of the grip handle that moves the saw blade downward was hit or pinched between the grip and the retracting blade guard. A potential for injury. It seems to me that moving the grip an inch or so further from the blade guard would allow sufficient clearance for your thumb when in a more natural position on the outside of the grip handle. Granted you could keep your thumb within the circumference of the actuating grip handle but, reaching for it doesn't alway have your thumb ending up in the inside position. A slight flaw but one that has kept me from purchasing your product. The only power miter saw I found that took care in providing confortable safe clearance was Makita. Hence my product choice was made clear. Over the years I've been quite satisfied with The Dewalt products I've owned. Hopefuly, in the future you'll be more coscious of how the end user will be engaging your equipment and take the nessary steps to insure their safety and comfort of use.
Sincerely
Ron Novak

Posted by frustrated owner


I have a DW716 compound miter saw that I purchased about five years ago. It is now in Dewalt service center again for the fourth maybe the fifth time for replacement of field due to wire breaking. This saw is not used heavily and not on extension cords. so why is this continuing to break?

Posted by mark


hello ,
I have spent thousands of dollars on your products. 2011 my wife purchased a dcd970 hammer drill from home depot in somerville ma. i just purchased 20v cordless set and love it... Anyway this drill has had very little use and it now spudders and smokes . it is totally useless to me . I purchased new brushes and when it was opened up the brushes were fine . i swear by your tools but feel i got a lemon on this one and im really disappointed i feel truthfully like dewalt should take this one back and replace it new . it has cost me money by letting me down ...

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