Enterprise Rent-A-Car Corporate Office

Enterprise Rent-A-Car corporate office headquarters location, phone number, address and feedback

Please find details for the Enterprise Rent-A-Car corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Enterprise Rent-A-Car corporate office headquarters information we have, please feel free to submit an update.

Corporate Office Address:
Enterprise Holdings
600 Corporate Park Drive
Saint Louis, MO 63105
United States
Phone: 314-512-1000
Fax: 314-512-4706

Enterprise Rent-A-Car Corporate Office Comments

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30
Jan

Posted by T


1/30/24 4:23PM

My insurance company made a reservation for me on January 26,2024, and provided me with a reservation number. I called to confirm and stated I needed the car on Monday , January 29,3024. My reservation was confirmed. Monday morning I called to confirm location, pick up time, etc. everything was good and I was scheduled to pick car up at 4:00pm. I was in dropped off at a store walking distance from business location at 3:00 . At 3:10 I received a call from Enterorise saying there would not be a car for me today and would not have one until Wednesday. This left me stranded for 2 hrs before I could get a ride home. The manager at the Saraland location was more than rude and did nothing to try to help me secure a car and basically told me @it wasn't his responsibility to get me a ride home. I so understand mistakes and I didn't really expect total treatment but I did expect some courtesy and professionalism which this manager lack both. I call Tuesday morning and tried to obtain a car due to the fact I had a reservation. I was told cars went out first come first serve based. I called the 800 number than I used to confirm my reservation to see if I could possible get a car. I was given the run a around there as well, waiting on someone to call me. Still waiting.... Finally got someone who was professional and was very nice. She had a car available but it was too late for me to arrive at her location and they could not bring the car bc I lived 22 miles away. So needless to say it Tuesday night and I have no car , no call backs, from upper management and no plans to secure a car for me . This is the most unprofessional situation that I've dealt with for a long time. It appears the word reservation should not be used in booking a car, I definitely would look at the management that is running my stores and to rate customer service .... Big Zero! Enterprise Rent Car did not honor my reservation , their lack of professionals caused me a 2 hr. Wait in the cold for someone to pick me up , cost me $100 cancellation fee to my dr spot for not giving a 24?hr notice, ,I've waited 3mibths for this appointment and had to cancel ... Bottom line is this : Reservations are not Honored , Do nothing to help when there is a problem and they Warby was treated by their staff .... Terrible . However , I do have to give Enterprise RentACar a bug thumbs up ?, for their employees ability to "pass the buck" in the most efficient way. All they had to do was tell me they are not able to honor my reservation and they do not plan to do anything to honor it. It amazes me how a company can stay in business treating their customers the way I was treated , bc I know I'm not the only one that's had this experience .

Think someone from Emterorusevwill follow through with this review????

02
Jan

Posted by Enterprise - TERRIBLE SERVice


1/2/24 11:08AM

TERRIBLE......TERRIBLE.
Reservations are made and taken when they have NO CARS.......
Calling a local office is an exercise in futility since no one answers the phone and the customer is left hanging listening to stupid recorded messages that are all lies........
Calling to complain and getting connected to ESCALLATION is another exercise in futility.......left me hanging for 30 minutes before system disconnected my call.........

11
Nov

Posted by Discrimination


11/11/23 7:18AM

Houston Hobby Airport. First starts off they have no system to get customers to vehicle once they have checked you in. They just randomly call names until someone answers. After waiting for fir 2 other customers to be placed in rental car that were behind me I finally have the same girl that checked me in help. She starts out by let me see what we have available and walks outside. She then proceeds to talk to another employee and passes me on to them. He takes us out to the car and we get loaded up about to sign the paperwork when the same girl comes out and calls him over and has another conversation with him. He then proceeds to come over to us and suddenly tells us that he can't place us in this vehicle because it needs an oil change. Do now we are standing old side in the cold with no coats on waiting for him to go find us a car. What becomes more troubling is when we are waiting for him to get the car another employee comes out and places another customer in the vehicle we originally started to get that needs an oil change. While the same girl that stopped me from getting it seen it and the guy that finally got us another vehicle seen it as well. So it didn't need an oil change she just wanted to give it to another customer who happened to be African American the same as her and the employees she spoke with.

So I will call it what it is now because if I was African American and this happened it would be considered racial discrimination. So yes I obviously was discriminated against when they turned around and put an African American in the car that I was about to drive off with.

I'm addition , the car obviously has a bad catalytic converter is bad because the car stinks inside while driving and the wipers are not good and it just happened to be raining.Not a very good experience at all.

15
Jul

Posted by Anonymous


7/15/23 7:47AM

Picked up a rental car Friday July 22 at Queen St office in York PA. Was told no smoking in car. Someone definitely smoked in the car. Tried calling the office Sat morning and was on hold for over an hour. I finally drove to the office. I get headaches from cigarette smoke. Of course there was no other car available and I understand that. But to be on hold for over an hour is very poor Customer Service. I would requested some kind of refund and was told I can only get a $50 credit. I think $150.00 would be more acceptable. I will have a headache in that car for a week and being on hold that long is worth something. Thank you and looking forward to your response.

21
Jun

Posted by Chuck


6/21/23 11:44AM

We had a rental for a month through Enterprise Rental Car in Oak Ridge Tennessee. We received a call on June 12, that our lease for the 30 days expired the next day. Reached out to our insurance company a few days later and the said they had extended the lease, we returned to enterprise to pick the car back up and we're met with chaos. Told that unfortunately they didn't have that car anymore... which was fine, we told them we didn't have to have the same car, to which we were told that our lease was contracted for that car only... and they couldn't rent us a different car. His words were "oh well, your lease is up tomorrow anyway" naturally my husband was VERY MAD, none of it made any sense.... They called the police and had us put on a do not rent list... after some investigation we found that the car WAS in my husbands name and insurance under our contract, but obviously couldn't provide the car because they had illegally allowed someone else to drive the car!! I am seeking legal action, thankfully we caught this and brought it to light before whoever was driving around under his name got into an accident, or worse! SHAME ON ENTERPRISE for trying to defend in order to cover up instead of take the correct legal action against their employees. I believe it was a split second desicoon made out of desperation in attempt to cover up.... But this won't go away anytime soon!! Steer clear of this company, if they'll cover it up for Oak Ridge Tn.... You might not be so lucky, whoever they let drive a vehicle in your name may seriously hurt someone or be involved in things that will cost A LOT more than rental fees to clear your name from, after all why didn't they rent a car in their own name. What's really going on Enterprise.

10
Oct

Posted by Art


10/10/22 9:11AM

I wanted to recognize the efforts of 2 Enterprise employees at Cincinnati-Northern Kentucky International Airport (CVG). I booked a rental through Alamo for Fri., 10/7/22. No one was at the Alamo counter when I arrived about 1:00pm and a young man named Andrew at Enterprise said he would assist me. He promptly found me a vehicle after we both learned, much to my dismay, that Alamo had cancelled my reservation even though I had confirmed it 3 days earlier! His efforts went above and beyond in customer service. Then, as I was trying to locate my vehicle another Enterprise employee named "Candy" asked me if she could help and walked me around the parking deck until she found a very nice SUV that meet my needs for my stay. These two young people did an exceptional job and I want tio recognize their efforts.

19
Sep

Posted by [email protected]


9/19/22 4:35PM

When I lock the wheel then next day I was ready drive to bank and I cant release open and put key in . I had very very hard time and my shoulder got very sore muscle . I thought I have heart attack . now I know why I get sore muscle on left arm . just key and I cant enter key in staring wheel more then 10 mins . I did bought gas for rent car to ready return it .

I do not know how much I pay rent or what/ I will return car back tomorrow to pick up my car from body shop .

I am david fancher may 1 1950 ...
Thank you
df

22
Jun

Posted by Bad rental from enterprise


6/22/21 6:26PM

Rented a car at Kalispell, MT and it was the dirtiest car I have ever rented. example, the car had BEER CANS underneath the seats car was not washed inside or out, sunflower seeds everywhere, windows had to be clean before driving what makes this situation really bad rent a cars are in height demand and being EXSPLODED in this area of Glazier National Park we payed $900.00 dollars for six days mid size And if you want a SUV break out the savings they go for $2000.00 and everything at the time of our stay was gone yes gone almost every rental place was empty and what I got from enterprise was a peace of &$@#

18
Mar

Posted by Tonya


3/18/21 2:56PM

My vehicle (BMW) was in an accident and my Insurance company arranged for a rental car through the Cordova TN. Enterprise. When I got to Enterprise they put me in a Chevy Tahoe that wasn't cleaned from the previous renter and had a terrible smell inside? The agent didn't explain anything about the rental as far as how to use the GPS. Bluetooth or what to do in the case of an emergency.
Now.. yesterday afternoon March 17 2021 I received a call from agent at the Cordova TN. Office telling me I needed to have the rental back by today. I tried explaining that my vehicle wasn't ready yet that I had spoken with Roadshow BMW service advisor and Insurance company and was told they found additional damages that had been approved through a supplement and she "Summer" was the agents name could call my Insurance company or BMW.that I would be needing the rental until my car was ready. And that I also lived 98 miles away and couldn't return the rental until I had a way back to Pontotoc MS She refused to try and resolve this situation by making a phone call and told me that I needed to have them call her. Then today again, Summer called me telling me I needed to return the.car by tomorrow!?Being Rude, talking over the customer, not listening or being helpful and telling me I would be responsible for the rental charges if I didn't return the car by tomorrow March 19th 2021...
is Not customer service. I am surprised that a Company like Enterprise would think so either. I am aware that this Enterprise works closely with Roadshow BMW on a regular basis and surely I'm not the first customer that needed an extension on a rental Either Miss Summer needs a refresher course in Customer service or find employment where her attitude might be acceptable. Just thought you might like to know how customers are being treated at your Cordova Tennessee branch office.

21
Dec

Posted by Anonymous


12/21/15 8:31PM

do you train your employe's? Today I rented a car from Klamath falls to go to Portland. A 300 mile trip in snowy wet conditions. your empolye gave me a car she said would drive just fine. Well it wasn't. I went a whole 19 miles ' it took over two hours to leave the car rental place and get back to it' because the car was not a car I should have been driving. It was scary & dangerous. I could not keep it on the road , the tries were not all wheather, the car was a calif. Not the right tires, no trackion I was charged $50 for 3 hours & 23min use. Train your empolyees..

12
Dec

Posted by E Takayama


12/12/14 10:03PM

I am an avid renter with Enterprise because of the positive experience that I always have with the desk agents. Sadly, today was not the case. I am currently renting a vehicle for a week while my own is being serviced. I was informed today that I would not get car would not get my car back until next Wednesday. As such, I immediately called the Enterprise office at the Keahole-Kona International Airport to request an extension. The first agent named Lei was very impatient and co seceding, even snickering when I asked her to explain the price differences between the daily and weekly rates since I may only need an additional 3 days, not 7. When I had enough of her attitude and asked to have someone else help me, she still gave me an attitude as if I offended her! Finally a nicer lady named Pele came on the phone and assisted me quite efficiently, was pleasant and friendly. She clearly and thoroughly explained how the weekly rate works to my advantage. I asked for the manager to submit a complaint about Lei but, after being put on hold for a while, was told he was on another call. I tried to call back four times at 808-334-1810 but after going through the selections, continued to get disconnected. There is clearly a problem with your Keahole-Kona International Airport station that goes against Enteprise RAC's standard of friendly and efficient service. Enough to cause a loyal customer like me to reconsider my choices the next time. What's really sad is that this very poor customer service happened in my home area. i can be reached via the email address provided.

01
Feb

Posted by reelred


2/1/14 6:25PM

I reserved a car on Thursday morning and I was to pick it up on Saturday morning. When I got there to pick it up the woman in the office was very rude and hostile. She looked at me as if I were an alien and said we don't have any cars. I said I had a reservation and she said it doesn't matter because we don't have any cars.I asked if she could call around and try to find a car and she acted as if I were being unreasonable. She didn't offer any solution and acted as if she did not care at all that I was stranded. Don't rent a car from Enterprise in Byram Ms. There is no customer service and they treat you as if you are bothering them by being there. I won't be going back.

10
Sep

Posted by Sherri


9/10/13 8:54AM

I have rented a minivan for my family and I to go on vacation. We siged the contract after our walk around with the sales agent, and the rental had damages prior to our rental. After leaving, we realized that we had a rental with expired break tags and license plate. I called the manager from the location that we purchased the rental and she said that if we get a citation, than enrterprise will cover the expenses. That's a non-moving violation and will be on my driving record and my insurance will go up. I was not satisfied with how she handled that, and I should not have had an illegal vehicle in the first place. Then, while driving, we noticed that the transmission was slipping. It had a hard time switching gears. So, we notified that manager again, she said that we need to call an enterprise near us to get a replacement. I live in LA and travelled to TN, on vacation. We were there for a week and I was doing as she said and was very unsuccessful at finding a rental for us. She did not assist me with this in any way. I called her the day we were to check out and head home to see what we had to do because I was not driving and illegally tagged vehicle with transmission problems, 12 hours to get home. She said that if I go to an enterprise, then I will be taken seriously or wait for the vehicle to breakdown and have roadside to come pick us up. I dont think so. We are not familiar with the city to go exploring for an enterprise and not to mention we had our 2 young children with us and my in-laws. So, waiting to break down was not an option either. At this point, I was extremely mad and told her what I thought about her laziness and horrible work ethics. I was a paying customer and should not have been bothered with this, let alone, thrown to the side to clean up her mess. In the end, roadside brought us a very down graded replacement (no T.V. for my kids on a 12 hour trip, not good). We were reimbursed part of our rental expenses and our hotel fees because we were held up waiting for a rental, and had to stay another night. Well, this was July 27, 2013. As of yesterday, I was mailed a bill for damages to the minivan, which was acknowledged on our original contract by the sales agent. The bill is for $1740.00. We did not damage the minivan whatsoever. I contacted the manager at our original location adn they had no idea why we were billed. The systems that enterprise operates off of is not conected to other branches. So I am assuming that the TN branch billed us without checking out the original contract or calling the branch to see if the charges were to be brought on us. I would suggest that this company connects with each other or beter yet, communicates with one another before making a very unsatisfied customer, more unsatisfied. Enterprise is number one in the car rental industry and we trusted this company for our vacation. And look what we have been through and are still going through in Septerber of 2013. Please contact me as soon as possible. I need these charges resolved as soon as possible, so they don't debit this amount from my account.

24
Jul

Posted by Anonymous


7/24/13 4:34AM

I am using enterprise because I am with allstate you would not believe the trouble I had yesterday my email is down call me at carol broussard in texas I wont hold my breath wait on someone to call me like yesterday trying to rent a truck

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