Family Dollar Corporate Office

Family Dollar corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Family Dollar Stores, Inc.
10401 Monroe Rd.
Matthews, NC 28105
United States
Phone: 704-847-6961
Fax: 704-847-0189

Family Dollar Corporate Office Comments

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Apr

Posted by Anonymous

4/12/24 5:11PM

I shopped in your store on April 12, 2024. Store #11990 at 9630 Mesa Drive in Houston Tx. The gentlemen with no name badge had one of the worst attitudes I have ever encountered. He was I guess upset with the customer that was in front of me who pushed cash back when clearly the sign said no cash back. When she asked for the manager, he said he was the manager. Clearly, he was upset about something that made him display such a terrible attitude. As I approached the counter I spoke, and he was rude to me as well. I told him I haven't done anything but spoke to you. He replied," Speaking was not in his job description". I said a few unpleasant words to him because at this point, I felt disrespected and for that I apologize. If this young man is the face of your company? You really should have Leadership Training on how to deal with people on good as well as bad days. I know you probably don't care that I will no longer go into your establishment, but I thought someone should know what's going on in your store. I:28 PM Receipt # 119900174923053250

Apr

Posted by Dawn Chappel

4/12/24 11:15AM

I have never been so insulted by any other business in existence. AUBI from the Winchester, Ohio location has got to be the rudest customer sales representative I have ever had the unfortunate experience in having to deal with!This woman has TWICE now falsely accused me of stealing from the store! The first occurrence happened years ago in which the store banned me. When I was made aware of the issue I contacted the area supervisor in Mayesville KY and asked her to review the camera in which Aubi claimed I was recorded visibly stealing. The supervisor contacted me a week or so later and informed me that she reviewed the footage and she had no idea how the store came to the conclusion. She stated that I did not steal and that I was not banned my name was cleared. Today IN FRONT OF OTHER CUSTOMERS Aubi once again accused me of stealing. I told her I am not a thief and her response was "ANYMORE" and referred to the situation if which my name was cleared years ago! I have never been so humiliated! I write news articles for News Break and I am going to let the public know about this situation! From now on I will gladly take my money to the next nearest store. As long as Aubi is employeed with at this store I will not step foot inside this store! I will recommend to all to shop elsewhere! Of all things to accuse a person of stealing... I was accused of stealing only half of a bottle of gummy vitamins and I apparently poured them INTO MY BRA LOL Aubi is extremely UNETHICAL AND UNPROFESSIONAL!

Jan

Posted by [email protected]

1/31/24 2:16PM

I've always been a good standing customer until now this is regarding you store in Lynn, Massachusetts 200 Union St I waa in the store and had items in my arms when i went to the line and seen a very long line so i put down the items on a shelf and left the next week i went into the store and was accosted by a manager told to leave i was stunned .. when he pointed at a picture of me in the door leaving. Theres pictures of people on there window. Now I do not or have ever been accused of stealing .I've talked to a lawyer and he thinks I have a claim to a lawsuit for Harrasment this store. I'm sending a cease and desist letter to the company because all I want is the picture taken down I did not steal and there isn't a video of me stealing because I did not steal anything and im willing to pay a lawyer to prove it and i dont care if i have to sue corporate to do it. I'm that SURE that there isn't a video because I am innocent I will not stop until my photo is taken down

Jan

Posted by Anonymous

1/27/24 2:45PM

Good afternoon I would like to make a complaint on a employee at family dollar store in Charlotte on Wilkerson Blvd and she is talking disrespectful to customers telling customers to get their old a** out the store and telling customers to go find the items in the store themselves just really rude and disrespectful towards senior citizens and all customers. This was the store manager talking to customers in this manner I never thought the store manager could talk or get away with talking to customers any kind of way. Thank you

Jan

Posted by Aj Blu

1/23/24 11:01AM

It's sad we spend our money at these stores and some of the managers act like it's theirs. You need to have posted return policies, and update your systems, like all the other shopping stores, so they their form of payment would allow for the refund or return without a receipt.
Store 12540 in southfield MI. Has a nasty manager, who has no professional skills to relate to your buyers.

Jan

Posted by ShaDawn3

1/16/24 7:02AM

I worked for family dollar for almost a year as an assistant manager and had to have an emergency historectomy to remove a 21 lb. Cyst and was terminated over the phone just a cple days after my surgery after all the hard work I put in and never even received my 401k that came out of my check every week.I lost everything

Dec

Posted by Ev

12/5/23 5:58PM

I was at the family dollar at location

67 N High St, Newville, PA 17241

The cashiers were rude as hell! They ignored us, walked by us and kept going. I asked if they were going to ring us up and they proceeded to put items away, ignoring us completely. We left our items on the counter and will Never use a family dollar again. O work retail and my cashier would be having a good talking to... Unbelievable!

Nov

Posted by Jerrie

11/13/23 5:06PM

Employees in store walking around said they are closed for a bathroom break and it's 6:04 crazy

Oct

Posted by Anonymous

10/1/23 2:05PM

How do hire someone at asstant manager and then call them 4 days later and tell them your demoing then before they ever have their first day

Aug

Posted by Misty

8/3/23 2:49PM

So I had a issue at my local family dollar in south Florida called to speak with someone in corporate and they put me thru to a voicemail that was filled and couldn't take messages (nice) then I was put back to speak to customer service support which then I got a message they couldn't take calls because they were unavailable!! Wtf is going on with this corporate !? It's kinda ridiculous

Jul

Posted by DLC

7/25/23 3:20PM

Although I spoke to an Operator in the Corporate office to make a complaint about a store manager here in West Palm Beach Fl33406 and she cordially took my name and number to pass off to a District Manager . They never responded back since about 1wk ago., which was not surprising and disappointing that this corporate thinks little of their store interactions/Managers and customer services. Even after leaving a comment and a contact e-mail. I will not continue to use this local store and find businesses elsewhere with more highly reputable companies, such as Walmart, Target or Amazon regardless of the prices. Also I will suggest to family , friends or others to stay away from this store and possibly the company.

Jul

Posted by DLC

7/20/23 12:31PM

Very rude Manager( or assistant ?) Carmen at store#00767 3139 Forest Hill Blvd West Palm Beach Fl . Would not exchange product that broke after 1 week time even after explaining how it broke. Said can't do it even though I had receipt and it was before 30 days time frame . Said she's on break and she doesn't have time for this also said don't bother her as I was explaining how it broke. Very rude wouldn't even give her name or corporate # to call. Said to look it up .. I asked a cashier her name (hopefully it's right ). Just very rude for your store Managers.. The manager did tell me to lie and take it to another one of your stores and walked away from me.. I like shopping at your stores for some of the lower price products compared to a dollar store but DO NOT LIKE YOUR RUDE MANAGER SUPPOSEDLY REPRESENTING YOUR COMPANY!!

Jul

Posted by Greenvillecat5

7/12/23 7:38AM

I was at the family Dollar on S. Memorial Dr. in Greenville North Carolina and the manager that was on call or assistant manager and I saw what her title was was extremely rude and disrespectful and was talking down to me in a very ill mannered way she disrespected me because they had things moved around in the wrong spot listed wrong prices and anyone on a date mistake said that it was because of issues they were having with stocking and that it was just put their temporary Lee therefore that is not the shoppers problem then she complained about the shoppers complaining about their lack of sufficiency and putting things in the proper places so we will know how much we have to pay for what they are selling it's not a part if they put things in the wrong spot and we have to ask what the price is because it's different from what it is on the shelf they should honor their mistake and not take it out on the customers that woman treated me like we were out on the street and it was so disrespectful and unprofessional hopefully this will be resolved because she does not need to work there because she has no customer service qualities I feel so disrespected that I had to go out my way to shop because I can't go to the location I normally go to I said not to do this I'm a loyal customer

Jun

Posted by Yammonika carter

6/16/23 5:25AM

Sunday June 4th at Village Plaza; 4689 Knight Arnold Rd; Memphis, TN 38118 US; PHONE: 901-505-6951; View Store Details. Family Dollar .. The manager on the floor was very rude. Said that I could not take my things to the car. I bought a basket full of supplies and when I got back, my washing powder was on the floor and the top was broken. I could not take it out because of your store, doors and windows are boarded up with with it, and I could not see who did it but when I came back after I pay for all of my items and they were in the basket, the washing powder was all over the floor call the store manager on the phone she said 5 pounds. She can't don't want to talk to me and she they could not compensate me for another big bottle of washing powder are use the oxy clean the large bottle. All of it was on the floor and they could not give me another one because he says they not responsible for my things that they could not allow me to take to the car in the basket he got so rowdy with me because I was complaining and asking for HR managers and somebody to talk to so I could get my washing powder and go home. He pushed my basket out the door and I told him if you had done this in the beginning. For him to be angry with me and push my basket out the door with very, very rude very very poor customer service for him to be a store supervisor this was absolutely fraudulent. I called the police to make a police report and he could not do that but I have video and tape of the whole incident. I want my washing powder I feel I should not be responsible if I could not take the things out at one time, in your basket, the store is boarded up I could not see who drop my washer powder all over your floor and it was paid for.

Jun

Posted by Desi

6/3/23 1:53PM

On JUne 2 i shopped at the SPRIN HILL STORE-SPENT 166. I HAD MY FIVE DOLLAR ($5.) COUPON ON MY REGISTERED MOBILE
Manager on duty said OH that was last Saturday
Today Saturday June 3 i sa again that the coupon was on site expiring June 3.
Calling the store as none of my coupons were applied, today and unknown female said oh the coupon is only good today
I asked why its never useable and contradiction information

On phone she claimed we are all managers. However she was allowing me to speak to manager(???) she never put me on hold as she was checking out customers -I hung up after waiting...

May

Posted by QT Pie

5/29/23 2:30PM

All the comments echo my sediments from Phila, Pa. I can't understand for the life of me how the company stays in business. After a visit last week, I resolve to never ever patronize thatchers stores again.

Apr

Posted by Rachael

4/7/23 5:58PM

Salem, Ma store is a nightmare. No products on shelves, workers are rude and disrespect customers. Refuse to accept manufacturer's coupons. When I questioned the reason for this I was told they were probably fakes I made at home.
Today there were five people in line and no cashier in sight. Waited in line for 10+ minutes when a cashier emerged.

The store always smells like moth balls.

It is too bad because this used to be a great store.

Mar

Posted by KRS48

3/31/23 4:12PM

The store in Syracuse 4915 South Ave is always closing early. They have different times almost everyday. I went there today at 6:45 pm, the store hours clearly say open until 8pm. There were at least 5-7 cars that came and left. This is ridiculous, I've come earlier in the day, and the store was closed. Do you not want our business? Something needs to be done, the store is very convenient for me distance wise.

Feb

Posted by Bety

2/24/23 8:13AM

Family dollar in Waterbury ct on store ave is robbing their customers out of their money . They are rude and disrespectful . They have signs up for 50/60% discount and then wanna charge the full price and when u tell them about their sale sign they won't obey by it

Jan

Posted by Anonymous

1/5/23 11:50AM

Went to FD in Batesville AR. I was denied use of 2 accts. I was also told I couldn't come back the same day. This is ridiculous! I am using coupons off my account. But could not get my account to scan properly so I had to run under my grandmas who I shop for because she is 84. I had to return the two items and lady told me I could not come back today and get them. I think this is an inconvenience for customers. I was also given a hard time about the items I bought. I was told those were suppose to be pulled. Why offer coupons if y'all will pull items? Makes no sense and is not good for business. Dollar General has never done this to me and I'll be taking my business else where: I will also let everyone I know that batesville ar FD needs to be removed as a store they go to! I'm not a happy customer and I'll not be returning!

Jan

Posted by Anonymous

1/4/23 10:55AM

I went to store number 13484 in Dallas ga ' I think you must review your manager LISA very rude and needs to be fired ! Should never have a problem with a manager she is your problem fix it or no one will shop there

Dec

Posted by Bliss H

12/13/22 4:15PM

Arvada Colorado on 80th and Sheridan needs A Family Dollar at thAt Plaza

Dec

Posted by Anonymous

12/11/22 12:33PM

I was at the location on Franklin St in Lancaster pa... The employee ringing me up was very rude. She was banging on the monitor and keyboard and just being downright Iberians. After she rang me up I told her that she should be nicer to customers. As I walked away to put the car back she yelled I'm sick you f-in b****!!!!! In front of customers and my young child!!! This is the kids of employees you like to have working for your store????

Dec

Posted by Anonymous

12/6/22 7:00PM

Churchville Virginia. This store has been extremely unreliable in terms of staying open during their posted business hours. Without exception, there are caution signs in the store for leaking refrigerator coolers, for two full years straight. This is in a fairly rural area, and the only store for several miles in any direction; people count on it being open. The staff is courteous and friendly, but clearly corporate management has considered this store a low priority for some time. It is disappointing that the neighboring store that just opened in Monterey Virginia gets stocked with goods regularly, while this store's shelves go empty. Word on the street is that a dollar general is opening up in town, and the corporate office just stopped caring about the store. What a disappointment of a company.

Dec

Posted by Anonymous

12/6/22 2:13PM

Unfortunately if the doors were open and the employees were running the family dollar on Johnsisland South Carolina family dollar would be making some business but unfortunately the doors are closed and for the most part the doors are closed I hope that this situation can be resolved sooner than later thank you

Nov

Posted by Toska

11/23/22 12:01PM

I haemve had the worst experience shopping at Family Dollar in Southern Dallas County. The non profit I work for is hosting their 6th annual toy drive for children with an incarcerated parent and because the store manager and her manager didn't know how to properly input the tax exempt form on their system. They told me maybe I can go shop at another location.

They didn't call district manager or anyone to figure out how to do something they had never done! 2 hours shopping in their store and then told to go elsewhere- really!

Nov

Posted by CR

11/19/22 8:11PM

Frequent visitor of the Kingsville, TX store and tonight I had the worst experience. I purchased $55 worth and 2 items did not scan their coupon so I immediately went back into the store to return the two items and Melody the manager said she wasn't going to do that because reports run at 8pm and she could not, WOULD not do a return as store policy is NO RETURNS AFTER 8pm... I had just purchased 30 minutes prior. I've never seen or heard of that but she was rude and ugly-and according to her employee she stated "knowing Melody she wasn't going to accommodate". And Melody certainly did not. People like Melody have no business in retail...all it takes is one bitter manager to make the entire store look bad. Sadly, because some of the others there are great people!

Nov

Posted by Anonymous

11/14/22 10:03AM

Walkertown, NC. It has no manager, being ran by 2 Asst. Managers and one in training. They fired the best acting manager because she was sick and said she was disrespectful. Well when I am sick I get cranky too. Taylor was the best. The store is not fully stocked and they can't keep help because they won't pay anything. There is one asst. that is stealing but trying to cover by having receipts on some things. That store really needs someone from. corporate to check in on them .

Nov

Posted by Anonymous

11/9/22 4:03PM

Store #11990 is having trouble keeping store open for scheduled times. Store has been closed three time this week at times they should be open. On 11/9/2023 the store closed at 4:35 pm right at the busiest time of the evening. There normal closing should have been 8:00 pm. Please hire adequate qualified staff to run this store location or change store hours.

Oct

Posted by Anonymous

10/24/22 10:22AM

Store 09364-5802 Culebra Rd San Antonio Texas..
They have their SPRITE SODAS on their refrigerated shelves marked $2.00- however when u pay it charges the customer $2.15 and store manager (PEARL) said it's the VENDORS PRICE .. ????..
Whatever that is??.. FALSE ADVERTISEMENT TO THE CUSTOMER!!! What else do they have priced this way in the store? CAN SOMEONE EXPLAIN THIS???

Aug

Posted by Betty

8/5/22 11:35AM

I did shop at a local store Braidwood Illinois since it opened and I tried to return 2 things without receipt and asked for store credit mind you I have been spending 25-50 weekly and older lady said she couldn't take back because of cost - in short of saying I stole this - and also another time not taking coupons off or refunded me the coupon with receipt that time - so I will drive to another location to use your store but I really feel they know me since I've been shopping there since it opened but never again after that.

Jul

Posted by Anonymous

7/8/22 12:02PM

Sorry to bother you but someone really needs to fix the family dollar here in Cascade Idaho nothing on shelves and boxes everywhere and it's a mess people are not doing their jobs and they only have one or sometimes two people working and not really sure they can handle this store it was so awesome when Joan was the manager there now it just needs to get some one that can get it together and do the job

May

Posted by Anonymous

5/23/22 12:20PM

The family dollar on 605 Winchester Ave. in Martinsburg West Virginia the customer service is horrible you have five people working and only one on the register with a line of over 10 people The place is filthy and very unprofessional I know you guys heard this complaint before do something about it I work for the VA I used to drive between 300 to 500 people that are in the program that are at the veterans administration to the Family Dollar I used to I take them elsewhere

Apr

Posted by Anonymous

4/24/22 6:06PM

Store #06380 @ 83rd Ave and Indian School in Phx, Az. It has been without A/c over a year now. It is a deficit to your business, your employees and your customers. The district managers came in and told them to close during certain hours of the day and often close because employees don't show because the heat is too much. Just FYI some days it is well over 90 degrees in the store in the summer.

Jan

Posted by Anonymous

1/10/22 2:16PM

The store 6000 w silverspring ave Milwaukee Wi the cashier was rude call me name cursed me out in front of the management and in front of others customers because I wasn't ready to check out because I needed some other items and with that kind of mouth I don't think she should be working at family Dollar cursing like that in front all those children that was in line as well

Jun

Posted by Not impressed

6/14/21 6:17PM

Worthless employees lied said they can't sell cigarettes last two hours of the evening shift. They laughed when I complained & wouldn't give me a corporate office. 909 Goshen Ave Elkhart IN

Dec

Posted by Mom2313

12/14/20 4:20PM

I want to let you know what a wonderful associate you have working at your Edwardsville, Pennsylvania store. His name is Gabe and today he made me cry tears of gratitude. I was in the store on Monday, December 14th, 2020. I was picking up some items when a young lady came in asking where the cinnamon and food coloring was. Gabe was telling her when all of a sudden he came from behind the counter to get it for her. Then he proceeded to get Hershey kisses also. It was then I saw her with a walker and what looked like a very serious broken leg. Gabe continued over to the counter and check her items out. As she thanked him for his help he came around and opened the door to the exit for her. In this crazy time and so much negativity that is going on I just wanted you to know what a real GEM you have working for you. He made my day!!!! What a blessing!! Just thought you ought to know and maybe recognize him!!! Merry Christmas and a safe and Happy New Year!!! J. Gavrish

Dec

Posted by Anonymous

12/7/20 8:14AM

Your family dollar suck here in Detroit none of them know how to answer their phone supposedly all their phones have been disconnected with a new number you need to update your numbers on the website so people can call the store

Nov

Posted by Cheryl poor customer service

11/28/20 7:45PM

Manager Alan at store#11366 refused to accept my manufacturer's coupon for Breyer's ice cream Gelato replace of damaged products purchased from there.He asked me if I had corporates number when I said that I was going to contact you all after his mistreatment and embarrassing customer service. Coupon came directly from Unilever. Thanks for your attention to this matter.

Sep

Posted by Sylvia

9/18/20 12:45PM

Very bad experience working at Family Dollar, I was fired due to I complained of my wrist hurting to store manager, after that the following week I was terminated for drinking a soda and forgot to pay it. The thing is if Family Dollar has high and strict policies why is store manager bringing in family members to unload trucks also GM was aware of this going on for a year since I been there. Check all cameras and see what is worse and can hurt the company , they probably have to terminate all employees because we all drank a drink at times.

Jul

Posted by Rener

7/31/20 2:45PM

My family dollar store has a racial problem she watches me eveytime I go in store when I was leaving out she asked to check my purse she said she saw me take something I said I don't have anything she said she saw me I told her if she search my purse and I don't have anything I'm during she looked nothing I told her I was calling corporate office for racial profiling some reason I can't get threw .

Jul

Posted by Anonymous

7/7/20 12:19PM

I should have been paid . I gave her my rounding and account number still nothimg

Jun

Posted by Sueski

6/16/20 9:33AM

Your employees at the family Dollar in ossineke mi are not wearing masks! They don't even practice social distancing! Even though there are signs on the door saying masks required! Please address this for everyone's safety and peace of mind.

Apr

Posted by Very hurt and sad

4/14/20 6:17AM

Hello this is to tell you that I'm going to seek legal advice from a lawyer for the way I was treated at family dollar in cortez,Colorado the other day I went in to some shopping and I do alot of shopping at family dollar.when the assistant manager told me that I took something that I didn't pay for the last time I was in and said I was barred from the store,"What" I do not steal, she said I needed to leave or she would call the cops. Almost in tears I said I didn't still anything, she said she has it on video. She refused to show me the video, I Am Seeking a Lawyer for this!

Apr

Posted by Anonymous

4/10/20 6:24AM

If your going to have a NO RETURN policy because of the virus, don't you think it would be better to post the flyers telling the customers that on the floor and not at the register ? The flyer is not presented correctly at the register you don't even know it's there so I went to return something today actually just to exchange and wasn't allowed to do that even though the package was sealed it was underwear I understand why you're doing what you're doing but it should've been better handled especially with the rudeness of your employee who told me that we're not exchanging nothing ! That's exactly how she said it to me and directing me to the flyer that was taped to the counter at the register I'm sure like myself nobody even noticed that flyer when they were checking out it needs to be posted throughout the store not at the register !

Jan

Posted by Anonymous

1/11/20 5:20PM

I went to store number 7408 and asked the manager if they had a item I was looking for and she got very loud and and ungly with me and she told me she didn't know for me to go look with a very ugly attitude.She was not a friendly person at all.

Nov

Posted by Run From This Store

11/18/16 9:11AM

Don't you just love it when you fill out all the complaint information but yet it won't submit! Why is it these big box corporate retailers don't believe the power of social media and consumers. Good news is there's a Dollar General that me and all my neighbors now shop at. Hope this FDS closes.Never any cars thee anyway. Business is just as dead as their tired ass landscape.

Nov

Posted by Ghetto Storefront

11/18/16 9:05AM

I called last summer to complain about the dead landscaping at the FDS on Hwy 26 in Richland Hills, TX 76118. Nothing has been done and I have taken additional pictures and will be presenting at our next city council meeting. Your store looks like it belongs in a trailer park. It is ridiculous that this would be allowed when there are new stores on either side with nice green landscaping. Bad enough you wouldn't give us the "Dollar Tree" logo. Guess that's to high end. Instead we get the Family Dollar logo with landscaping that looks like ghetto. Very very disappointed and disgusted.

Feb

Posted by Anonymous

2/6/15 9:59AM

The Family dollar in Edison, NJ on Woodbridge ave is terrible!
First,they have these young guys who work there, having all types of inappropriate conversations in front of customers. Everytime I went,there was a lady ALWAYS outside smoking, with NO ONE at the register, while the guys walk around looking high all day, but then want to give me a fake, with no greeting. They spend most of their time walking the aisles looking completely spaced out.

Jan

Posted by Cmc5151mfd

1/18/15 1:01PM

The Family Dollar store in Amenia Ny 12501 was FREEZING on Friday January 16, 2015 !!! The employees had their coats on and it was unbearable !! We walked out !!! How can you have ppl working in those conditions.

Jan

Posted by Anonymous

1/18/15 12:11PM

Just left the family dollar in Amenia, NY. It was warmer outside than inside. The temperature outside was 35 degrees. The employees were all bundled in
their winter coats. When I complained that I couldn't even shop in there it was too cold, the employees were very apologetic! They shouldn't have to work in those conditions.

Dec

Posted by Anonymous

12/16/14 10:24AM

store number 09308, Windsor spring road Augusta Georgia went to that store the outside of the store was filthy at trash all over when inside the store the floors are trash all over potato chips rappers candy wrappers receipts all over the floor the cashier wouldn't say when we want welcome to customers just leaving the store and cashiers outside smoking a cigarette

Nov

Posted by Sandee

11/27/14 1:52PM

At the Family Dollar Store in New Castle,IN. I have had both a manager and an employee say something to me about the number of times I visit the store. I work at a job where I am required to be both day and night, I usually stop at the store to by little things I need be it food for work or paper towels as it is down the road from where I work but no longer. I was so offended and so embarrassed. The manager said 'boy you are in here alot' and so I stopped going for awhile and just started again recently when I went in there one night while on a break from work and one of the cashiers said 'weren't you just in here today'? No I was not in there that day and nor will I ever be again. I mean truly what is the deal, they are getting my money and I have given them alot of business but they have now just lost a customer for life. The actions of both this manager and employee were and are totally juvenile. As I said I am done with Family Dollar and will tell all my friends about their actions as well and I do sincerely hope that you say something about their actions and don't allow treatment of any customers they still have and as well as future potential customers. Please do not just let this action go by.

May

Posted by dmladydva43

5/21/14 8:21AM

I would just like to say that I have always been a customer at the Family Dollar Store in my area and I would put the store number but the store manager gave me two different numbers so I do not know which one is correct. There is a new manager there at the store and I we have had some problems nothing to serious until today 5/21/12 because I just take what she says and walk away. Now, I will admit I did get loud with her because she was trying to belittle my intelligence by the way she spoke to me. She was speaking in away that was nice but smug at the same time if anyone can understand what I am trying to say. It started because I had purchased a item and had opened it and realized that I was not going to need it, I did not have a receipt I just wanted to exchange the item out for something else and she refused because it was open. I believe she thought I had stolen the item and as a matter of fact she did state she did not know if I even purchased the item. Then, I ask where is the return policy and read it and have now saved it on my computer where it says nothing about a unused open item not being able to be returned and I have returned open unused items to that store before. When I repeatedly keep asking her about the return policy she got bothered because she could not answer the question. Now, she saying she can not take it back because its open but told me if I came back with my receipt she would give me back my money. The situation is still the same with or without my receipt, how is having it going to help you sell the item if it is open, I will tell they are going to tape the item up and resell it. It was not tore open to the point some tape would not fix. On top of all of that she calls the police on me telling them I was getting loud in the store and yes I was because she was not trying to satisfy me as a costumer.Then tells them she does not want me back in her store are you serious. Now, can someone tell me what or who I can speak to. I have called the corporate office and was able to leave a message the last time I called but that took a hour or more to do that. One more thing then she goes back and gets me the same exact item that I did not need and says that is all she can do but then when I say well I will just bring that back she snatches it back and was not going to give it to me I do not know how I got it I think I snatched it out of her hand. It was a horrible embracing feeling and yes I may should have walked away but I am the costumer who shops there often but now can not because she told the police she did not want me back in the store and that is fine because after that humiliation I do no want to go back. I know I maybe jumping around but I am so upset by this.

Apr

Posted by Anonymous

4/29/14 11:40AM

On April 29 at store 6671 when asking Manager name Rich why a certain product I always purchased there and had not been in stock and how could we get it in stock he was disrespectful rude in front of a store full of people and employees
The store has changed since he has been in charge not stocked not neat and he was so rude to me. Pull you store tape to see the events of the day. He needs to Apologize to me and be removed from this store and your organization
I am hoping someone will contact me about this matter ASAP as I will be letting the community know of this by social media also poll the employees of that store and ask how he treats them. Thank you

Feb

Posted by Anonymous

2/20/14 3:39PM

I must say I am shocked at all that I have read about Family Dollar. The last thing I just read about the lady that was accused of stealing is a very similar situation that happened to my Daughter-In-Law yesterday at the Family Dollar in Jefferson, GA.. The Manager in that store did not bother to take her aside and speak with her. She Stood right there at the check out counter and accused her of Stealing a Silver Bra right there infront of all the other customers. My Daughter-In-Law was so humiliated and embarrassed she couldn't even think straight. She pulled her shirt up right there and showed them that she had nothing and that her Bra was OLD and BLACK. I was going to call Corporate Office and file a complaint but from all that I have read it doesn't sound like it does any good to talk to corporate. We all just need to Boy Cote the stores and get them SHUT DOWN or Find an ATTORNEY that can SUE The Bagebies out of Them. My Husband and I Both are Furious at how our Daughter-In-Law was treated. Don't know for sure what we are going to do now that I have read all the comments but SOMETHING WILL BE DONE!!!!!!!

Feb

Posted by lynn from goodland, ind.

2/7/14 11:55AM

The Store In Rensselaer, Indiana Is A Joke! The Manager Is Rude And Hateful And Will Not Help Anybody. She Screams From Across The Room Where Something Is That You Are Looking For. She Is Always On Her Personal Phone Talking About Personal Business. How She Ever Got This Posistion Is Totally Unreal To Me.

Jan

Posted by Ky

1/20/14 9:04AM

I live in Quartzsite, Arizona during the winter. Each year thousands of winter visitors come here, and have for years. Today at your store here, we were told that the products we were looking for were OUT. Normally this would not be a problem, but today is Monday morning, their shipment came in on SATURDAY and they do not expect anything before NEXT FRIDAY!! All the shelves were bare throughout the store. Whomever hired the manager, needs to be repositioned. People come here in droves during the winter, and ordering enough to last for possible day and a half is just unimaginable. I am a devout customer of Family Dollar, but am thinking about changing my allegiance to another store also located in this town. It's a shame that this happens, as people are very dependent on this store for supplies here. Any assistance with this problem would certainly be more than appreciated, and a matter of survival for many folks here who depend on you.

Nov

Posted by dana

11/25/13 2:07PM

Heads up people if you go to the family dollar on barataria and lafitte larose hwy and you have alot of bags and heavy things you are required to leave your id to use a basket to bring your purchases to your car!! Thats crazy i go in there all the time and they know me!! and whats bad is when i said i was not leaving my id one of the workers shook her shoulders and raised her hands and said oh well so i said oh well and left all my stuff on the counter as she was still ringing me up

Jul

Posted by Anonymous

7/18/13 10:35AM

I have a comment about procedure at a store which my daughter works at. She has been informed time and again that she is prohibited from dialing 911 or a local number for the police when there is a disturbance or strange acting person hanging around the store. I know that customers are what makes the world go around for retail stores but to allow them to cause disturbances and disrespect the store and it's employees is very poor management. If this is current Family Dollar proceedure it is time to change it. With the economy and rampant drug use it is only a matter of time before someone is injured or worse. I wonder is this was the case in Michigan where the store was robbed and appears that two young people lost their lives due to insane policy like this. Someone needs to be checking on idiotic direction like this being given to the employees of this company while there is still a company left.

Jun

Posted by Cam71770

6/20/13 5:36AM

Hi guys I work for family dollar I have been there so far now five years.i want to praise one hard working lady in dillon sc.she has been working for familydollar for 41 years and still loves it.shes a great person to work under.i think she should be congrated on.her name is Linda herring.i want to be with the company that long or longer.we take very good care of our customers.and treat everyone with respect.our customers are always our first priority .thank you so much.

Jun

Posted by unhappy

6/19/13 11:15PM

Centerpoint, Al, Carson Rd location..worst customer service experience lazy and rude.amateur individuals running the register and leaving it unattended to go to the back still don't know that explanation to that mystery while the young man is on the phone as he quote tells me on he's on break I was just left to with output. .and put my merchandise back and left the the not to mention the lady who was just totally rude as she tossed the macaroni and cheese boxes in a buggy breaking the of noodles like I said sorry excuse for a store and customer service I'll take my business to Dollar General and Fred's...

May

Posted by Neighbor

5/1/13 5:13PM

I contacted the manager on duty tonight of store # 7469. I asked her if she could put chains on the dumpsters behind the store. Homeless people are always going through it. Trash is always falling out and accumulates in front of our garage and into our back yard. She informed me there are chains, and someone cleans around the dumpsters every day. I assured her there aren't and to take a look. She proceeded to not listen, raise her voice and hang up on me. I thought I would give this business the courtesy of contacting them first. I've now filed complaints with the city, health department, and alderman. I've lived behind this store for 4 years and am finally fed up with the trash. I also own a business in the neighborhood and actually keep chains on our dumpsters and keep the surrounding area clean.

Apr

Posted by Anonymous

4/26/13 7:34PM

my family went into Family Dollar in Boaz,AL. The assistant manager was very rude and she was talking about people, I will not shopping where me and my family does not feel like we are being treated nice. I will shop at another family dollar but not the boaz store

Apr

Posted by Mz. Kelly32

4/17/13 10:30AM

My name is Angela Kelly I was an assistant manager at a family dollar in Chalmette,La.I feel I was wrongly terminated for an iussue that should have ben handled when we contacted corporate about it the first time. I was accused of a 140 dollars that was missing from my register. Another assistant that worked that night was caught using my register. I really feel that it was a set up, because a couple days before I was fired I over heard the store manager on the phone telling one of her former co worker that she was planning to get rid of the crew that was there which included me. This store needs to be investigated again and I feel I would have never been fired if corporate would have responded when they were called about the issue the first time. The store number is 8554.Never had this issue with any of my former managers before.

Apr

Posted by Anonymous

4/7/13 2:56PM

I generally shop a family dollar store atleast once a week. Just last week in my purchase was a 12 count box of poptarts for my 4 yo child. I had already opened one of the wrapped poptarts for his consumption. Friday i went to give him another but noticed that the wrapped package was already opened with hardened and unedible contents inside. Although i threw out the reciept (didnt think i would have to return food items) i made an attempt to take it back to the store today sunday 4/7/13 because i was wanting to purchase other items. Contrary to my race and attire on today i will say that i work hard for my money and dont have a state issued ebt card to purchase food*
I entered store number 254 and was asked by a young lady of i had a refund or exchange. I told her exchange and she allowed me to get a replacement item and to shop. As i had completed my shoppng i was headed to the register and overheard a conversation about my item between the young lady and male employee (Mark) as he was ringing up a customer. Mark asked the young lady what i was trying to do because they cant take food back that was eaten. I said no..its mines and the wrapped items inside were already opened. Mark tells me in front of the customer and young lady that it was my responsibility to check inside the box. At this point i am growing furious! Who in their right minds inspects an entire content of poptarts upon purchase? I was both insulted and humiliated! I told Mark that that doesnt sound right or make sense! Mark says if you will just not talk and listen to what i would have to say...i cut him off and told him that i heard him and for him to tell me to check all the packages inside the box after i brought it is stupid. Mark tells the young lady...just go and ring her out! Mark tells me next time i need to shut my mouth next time somebody tries to tell me something. I asked Mark who the hell he thinks he is talking to and that i am no child! I told Mark that he could keep the items. I got my son from out of the shopping cart and left the other items at the register. I asked his name and told him that i would be calling corporate on him. Marks behavior was unnecessary,humiliating and disrespectful!! He did nothing to calm the problem. He only esculated it! In fact if i were perhaps a male customer Mark would have caused a serious altercation!
I purchased a BAD family gourmet box of poptarts that doesnt even honor the
gaurantee! For starters i came out of my way after having spent my money on an useless product to patronize(spend more money) just to be insulted. I will never shop family dollar again! Their are too many dollar generals etc that will welcome my money, honor their product and respect me. I did return into the
store ro retrieve the poptarts and forward them to the dept of health and evironmental services

Mar

Posted by Anonymous

3/14/13 6:29PM

I am very disappointed in the service I've received since calling to register a complaint. My problem was that I purchased an electric heater back in September, 2012. I've since lost the receipt. I went to use it for the first time on 03/02/13 when I had relatives visiting. The problem is that the heater did not work. I repacked it in it's original packaging. I went to the store were I purchased the heater. I understood that it could not be returned after 30 days w/out a receipt. I only wanted to exchange the heater, not a refund. I was not offered either. I am a senior citizen on a fixed income and cannot take a lost like this. The clerk even acknowledged it was their product. On three different occasions, I contacted a # provided to me from another store. A District Manager was supposed to contact me. My calls were made on 03/04/13, 03/08/13 and today 03/14/13. I worked in retail before and know that inferior equipment can be returned and sent back to the manufacturer. This is no lost to the store because they will be credited. This was a simple solution that has become a major concern needlessly. This store is located at West Side Shopping Center Baltimore, MD I wish to receive an acknowledgement from someone. The person I spoke to at this number was Jan. Telephone #

Mar

Posted by max

3/6/13 1:27PM

I don't know how many times i need to complain about your store in Dayton, Tx. before you do something about that nasty store. you can not shop for all the aisle that are full of product that need to be put on the shelves. no one will help you when you ask a questions.. they are outside smoking and talking insteaD OF putting stuff on the shelves. and when you do ckeck out you wait in line about 20 minutes. there is only 1 check out person. and when she does ask if you found everything and you say no she just looks at you. telling you how busy they are. thats a bunch of bull. do i need to write every day before you do anything. I WOUL LIKE SOME ONE TO CALL ME

Jan

Posted by Cannot Believe It

1/14/13 2:16PM

Happy New Year!!!!

I was absolutely amazed by dumping of merchandise at Family Dollar, Store #4099, 1525 NW 23rd St. I had just been to same store that evening after I left work, was amazed at 90% off Christmas candy, stockings anything that was Christmas. I stocked up on stocking stuffers, candy canes etc for Christmas 2013. Told clerk I will be back tomorrow to do some more shoping. A co-worker and myself went to the store noticed basket that was full of candy canes was no longer there, did not find any Christams Inventory. Ask clerk did they sale all the christmas last night or maybe early this morning, Clerk really was trying not to say because another family dollar employee was standing behind her with a box cutter, I thought nothing of it. After young lady left behing her clerk says, "all that christmas inventory that was left is being put in dumpster out back". I said are you serious, christmas is just over why dump it, sale it or donate it. We drove around back and sure enough, young lady had a basket full of inventory she was dumping. Asked her once it hit dumpster is it free? She replied it is damaged, not any good and store is on private property you cannot remove anything from the dumpster. I asked her why would Family dollar destroy inventory instead of donating to a charitable organization, boys club, girls clubs, nursing center, churchs, school, some place instead of destroying it. She said she do not know it is Family Dollar policy not to donate.

I hope this is not a policy because giving back to our community, the less fortunate, etc is sometimes all it takes to make a difference.

Jan

Posted by Anonymous

1/7/13 3:05PM

All I have to say is that Family Dollar corporate employees are extremely rude and have no respect. I spent hours on the phone with these people because they wrongfully terminated me from my job. Family Dollar is the worst, overly high priced, backstabbing place in this entire world. Thanks for being shady.

Oct

Posted by redd516

10/11/12 5:50PM

HELLO,THERE IS A FAMILY DOLLAR STORE RIGHT ACROS THE STREET FROM MY HOME.I LOVE TO GO THERE NOT JUST BECAUSE THE PRICES ARE GREAT,BUT ALSO BECAUSE THE ENTIRE STAFF ARE A GROUP OF WONDERFUL PEOPLE.IT'S LIKE WE ARE FAMILY WITH OUT THE BLOOD LINE.I WAS THE TONIGHT,AND A MAN WALKED IN AND WALKED OUT WITH A BUNCH OF MERCHANDISE WITHOUT PAYING.EVERYONE LOOKED IN DISBELIEF.I WAS SAYING TO THE SALES CLERK,YOU GUYS NEED A SECURITY GUARD.I'M CONCERNED BECAUSE I DON'T WANT THE STORE TO HAVE TO CLOSE DUE TO ALL THE STEALING THAT'S BEING ALLOWED.NO IT'S NOT RIGHT AT ALL,SO CAN YOU PLEASE DO SOMETHING ABOUT IT? SO WE CAN KEEP OUR STORE IN BUISNESS .YES YOUR IN MY COMMUNITY SO THAT MAKES IT OUR STORE #07563 THANK YOU

Sep

Posted by Tonya S, Dwyer

9/22/12 6:27AM

My name is Tonya Roberts and I am visiting Richmond Indiana from Texas. My daughter in law works in your 1718 National Road store number 1229. her manager BREANNA GAMEZ was moved to this store from another due to her un professional conduct. she immediatly tried to fire an elderly woman who worked there 13 yrs. because she smoked. they are now trying to run my daughter in law off because BREANNA doesnt LIKE her. after a years service.the store had a 60,000 dollar loss due to fake cameras in the store and all the employees were brought in by a man named RALPH from corprate. my daughter in law was questioned for two hrs straight and was not allowed to go to the restroom. she was bleeding heavily from being on here period. he made her sit there with blood all over herself. when she returned home her clothing was bloody and VISABLE!!!!!!! Breanna also told her she couldnt have time off long enough to go check on me at the hospital as I had a lite stroke and had no family but her with a vehicle to come check on me. Breaana also told my DIL that she ...my DIL had to pay HER a manager gas to come and cover for her THEN texted her CONTINUOUSLY while she was in the ER with me...telling her to get back. This is a disgrace and I promise you everyone I know...and I know a LOT of folks will be seeing this same message via internet and Facebook. Family Dollar IS NOT FAMILY OREIENTED in any way. I will NEVER give you people another dime. neither will any one in my family and buddy.....I have a large family. now she sits here for two days waiting to see if she has a job. due to the 60,0000 dollar loss.you can find me on Facebook with a brand new page....FAMMILY DOLLAR STORE HATES IT,S FAMILY...LOOK ME UP!!!!!!

Sep

Posted by Anonymous

9/12/12 12:33PM

i am an ex employee that was wrongfully terminated .After 3 years of abuse favortism, and hipocrisy I hope ceo JOhnny,examines who makes family dollar but our plain and unrecognized casheirs!!!!

Aug

Posted by Anonymous

8/21/12 8:13PM

We need a family dollar in floresville tx

Aug

Posted by lizard

8/21/12 8:13PM

We need a family dollar in floresville tx

Aug

Posted by lizard

8/21/12 8:12PM

We need a family dollar in floresville tx

Jul

Posted by Judy

7/26/12 12:21PM

My name is Mrs. Judy Lester, I am 67 years old. I have a complaint about the Family Dollar Store on 79th & Vernon, Chicago, Il. 60619. I live in the area and I was shopping and someone that works at that store came up to me and accused me of stealing something. He said I put something in my purse, which was a lie. I was so shocked and my husband was shocked and upset. I opened my purse and said if you find something in my purse, you put it there. We always shopped at that store, but not anymore. I couldn't believe my ears. That was crazy. That really upset me.