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Fifth Third Bank Corporate Office

Fifth Third Bank corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Fifth Third Bancorp
38 Fountain Sq. Plaza
Fifth Third Center
Cincinnati, OH 45263
United States

Phone: 513-579-5300

Fifth Third Bank Corporate Office Comments

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I had to leave 5/3 Bank in Nov. 2013 because I had a fraudulent charge on my Visa Account and they would not deal with it. They sent me the same paperwork 3 times to fill out about the incident and then did absolutely nothing about it. 3 months ago, I closed my Safe Deposit box, turned in the key, and emptied it. I did this transaction with the Branch Manager. Today I received a certified piece of mail telling me that I am overdue on my safe deposit rent and now they want a $25.00 late fee. I notice that this Branch has less and less business and I can certainly understand why. I moved all my business 1 mile down the street to Chase Bank and couldn't be happier.

Katie 6/24/14 9:38AM

Nate Deroth handled mortgage app. Have sold and bought 3 homes. Never knew you could have this kind of terrible experience. Nerves are shot. Realtors myself my husband. Rarely returns a phone call. Our realtor called him for 10 days before getting a response. Witholds information until last minute,I think at this point on purpose to hold things up. Has cost my family at least $500. in delays. Not to mention others time and money. 2 realtors will be reporting him. Wish we never walked in the branches door.

Anonymous 6/10/14 1:25PM

I received 2 form letters from P. Brian Moore, Sr. V.P. that my account was overdrawn. It was not overdrawn. The teller transferred money from the wrong account. I called customer service and spoke to 3 different people and finally, on today(3/19) I spoke with a supervisor and he was able to correct the problem and reverse ALL fees charged incorrectly. Your teller's need to read first and if there is something they don't understand, they should question. My statement closed on 3/11/04 and I was not aware of this overdraft fees in error until I received my statement on 3/17/14. What happened to the old fashion way of notifying your customers quickly regarding an overdraft or are you that eager to make money? Let's go back to REAL CUSTOMER SERVICE.

Eleanor Gardner 3/19/14 3:46PM

On 3/7/14 I Logged On To 5/3 Bank To Download Banking Info. A Pop-up Window Came Up To Advise My 5/3 Credit Card Had Been Compromised & A New Card Was Being Issued. I Called Customer Service In Michigan & Was Treated So Badly. I Explained I Never Received Any Alert By E-mail & I Have Every Alert From This Bank Set For My Primary E-mail. I First Spoke To Level 1 Customer Service & He Did Not Even Know What I Was Talking About. Then I Spoke To A Supervisor Who Was So Rude And Insensitive To My Upset & Feelings About Not Being Notified. I Was Only Able To Learn The Security Breach Was At A Major Retailer. Ironically, The Last Charge On My M/c Was At Target On 2/27/14. I Was Told I Should Expect These Kinds Of Breaches In Today's World & Wasn't I Lucky That I Logged On To See The Pop-up Window. I Checked My Account & Fortunately So Far There Are No Fraudulent Charges. I Then Called Ohio & Spoke To The "compromised Credit Card" Dept. & Finally Received The Customer Service I Expect From 5/3. She Apologized For The Way I Had Been Treated By The Agents In Michigan. What If I Had Been On Vacation For Awhile & Did Not Even Know My Credit Card Had Been Compromised Because I Do Not Use A Computer When I Am Away From Home? But My E-mail Does Come Through To My Cell Phone. 5/3 Bank Failed Its Customers Miseraly In The Way This Situation Was Handled. I Will Never Shop At Target Again & Am Seriously Considering Withdrawing Everything From 5/3 Bank. I Use 5/3 Bank For All My Financial Needs & Only Use Their Credit & Atm Cards. Good Customer Service Is The Key To Any Business & 5/3 Corporate Officers Need To Consider Training Their Agents To Meet Customer Expectations.

ANONYMOUS 3/8/14 10:33AM

Customer Service at this bank is horrible long wait times on the phone and when you try to explain your situation the staff members are dumbfounded as to what you are trying to explain to them then they procede to tell you to call Customer Service in which That is what I did and they were supposed to be Customer service then they tell me someone will have to call me back to assist me since they dont know what there doing. Then never get a phone call back. Wonderful going to close my accounts there today!

Anonymous 2/10/14 9:47AM

i have an auto loan thru fifth third bank and they are trying to charge me interest on late fees and wants me to pay for there insurance when i had my own faxed over my insurance information they told me it wasnt valid and they want me to pay $700.00 extra when i just paid the last 2 payments .. i think we need to get bbb involved they are out of control

Anonymous 1/8/14 3:06PM

I have an auto loan through Fifth Third Bank. I live in Indiana and am required to have insurance to plate a car. The bank asked for paperwork stating my insurance carrier. I mailed them the paperwork. The next thing I know is that I received a new payment book with an increase of $140 per month. I contacted them again . They then wanted my insurance co. to contact the insurance dept.. They did and faxed all the paperwork to them. 5th 3rd Rep stated new installment books would be issued. They did issue new installment books with the same $606.41 monthly payment. It should have been $440.91

In the meantime I have a collection co. calling me for the difference saying I own over $900. I have been making my regular payment of $440.91 on a monthly basis.

I need this corrected and not being threatened by collection co.

I am a hard working individual making regular payments. But I am still receiving letters from Senior Vice President P. Brian Moore with the incorrect information.

Who do need to contact to get this issue cleared up once and for all?

rosariorx8 1/7/14 10:10PM

I am a disabled veteran that has been in contact with the mortgage department since the beginning of November. I was trying to be proactive with the property tax rebate for totally disabled veterans. Fast forward December 2nd I contacted 5/3rd to let them know I had changed insurance companies, mortgage customer service told me no problem they had changed the information on my account. December 12th found out 5/3rd had paid wrong insurance company, tried speaking with customer service but they where totally oblivious . Had to go to local office, spoke with mortgage representative, he stated that 5/3rd was going to pay the right insurance company and apologized for the slip up. I was ok with that until they started playing fuzzy math, let me try and explain using rounded figures. I had $1730.00 in my escrow they paid $1660.00 to wrong insurance company, that left $70.00 in my escrow. They then paid the right insurance company $1100.00 which would put my escrow to a negative $1100.00 or at least you would think. Someone decided to add the two insurance payments together as a shortage, so now 5/3rd says I am negative $2760.00 subtracting the remaining $70.00 for a grand total of $2690.00 that I will owe the bank. Which I was sent statement that it has to be paid in full 12/22/2013 or they will increase my monthly payments starting 1/1/2014. Keeping that in mind the city has refunded my taxes of $2100.00 to 5/3rd for me these funds will be subtracted for my mortgage shortage leaving me owing them $590.00. This instead of them owing me the correct amount of $2830.00 which leaves me and my family unable to have a small Christmas. Everyone I talk to says it's not their problem, I feel since they continue to make mistakes it is their problem my only recourse is to roll around in my wheel chair downtown Holland with a large sign letting everyone know what 5/3rd has done. I almost forgot a friend gave us some money to help get by, but the bank will not cash the $100.00 check even though their mistake leaves me without the $2830.00 they owe me.

Bryan 12/19/13 5:52PM

My husband and I were talked into refinancing THROUGH Emery Federal Credit Union WITH 5th/3rd Bank. WHAT A MISTAKE! First of all, there are no 5th/3rd Bank branches anywhere near our home. Because we don't have a bank account with them, we cannot pay our mortgage on line. They are also very cold and the last person I spoke with spoke so quickly I couldn't understand half of what was spoken. Their whole attitude is "Oh well, deal with it". They are still in the dark ages when it comes to customer service. I cannot believe there is a company out there that does not offer online payments directly to them!! I absolutely HATE this company and if I could, I would get away from them. I WOULD NOT RECOMMEND EVER DEALING WITH THESE UNFRIENDLY, COLD INDIVUDUALS.

LES 12/6/13 7:54AM

I had a very cold experience with fifth third banking center at Cincinnati Colerain Krogers. The bank manager (Matt) smirks and is cold, he offered no kind of decent humanity, only offering deeper debt & more ways to get himself into my pockets. I was referred to him by a PB thinking he coud offer me more assistant than they could, only to find out he treated me worse than a warden in a prison, i was very hurt.

Anonymous 12/5/13 7:01AM

Customer service people at 5/3 Monroe NC are very unprofessional. They are about how they can charge fees, and double talking the relivance as it might apply to you but in reality it does not. Confuse the customer and demean them so they may not question them in fear they'll make you feel inadequate and stupid. Jokes on them, because when I have to decide what bank will get my 165,000. Deposit it won't be 5/3. Nor the second or third deposit either. Take that to the bank.......

Green 10/30/13 9:12AM

The customer service at FTB is horrible. I have never experienced customer service this bad in my entire life.

Anonymous 9/26/13 6:47AM

I was with fifth third bank when it was citizens federal. I have been with them for over 30 years. The NEW customer service manager named Erica McCann sent me a letter to close my personal account. I had a problem and everyone at this branch is new. She treated me like crap one day, so I told the manager I didn't like her! Go figure why I would get this letter. My wife passed away less than a year ago, and since then I have had money problems. But I live on a fixed income and I am handicapped. I don't care to go to another bank. But 53 is out of touch with the people who helped them to grow bigger. I called another branch to see if they will take my account. But I am sure this lady has made me out to be worse than I am or the problem was that I took care of.

Anonymous 7/15/13 9:02AM

Fifth Third is totally out of touch with its Customers. The whole Executive Board has isolated its self away from any kind of direct contact from their banking customers. That is a real shame because it let's us as consumer know that they have gone back to their Ivory Tower politics of banking. Being Out-of-Touch is now the regular normal. They DONT want to hear your complaints.
Their Customer Service is simply Robotic, which yields "of-no-use" answers to your most serious questions and problems. There Customer Service is pityful and terrible. It is a real waste of time, unless you have the easiest and simplest problem to solve. Even calling the Branches is better than their customer service.
And Worst of all Fifth Third is using too many third party agents and companies, and there policies used are nothing short of STUPID. Especially the ones that handle there ATM's.

ENOUGH IS ENOUGH, I am moving my Accounts as of today to a more User Friendly Bank, that is willing to give me access to their Executives to know what are the problems of their Banking Customers.

CINCINNATI 4/18/13 8:46AM

I moved to Winter Haven Fl in Jan. There is a brand new branch built on Cypress lake rd that looks ready. Can anyone tell me when this fifth third will be open??

Anonymous 10/26/12 10:03AM

I was in the Landis, NC branch on Friday, September 28,
2012. Spoke with Dena the branch manager concerning the
new checking accounts. I was informed beginning Feb. 20l2
there would be an $8.00 per month fee if we did not keep
a $1500.00 balance in checking or savings. She asked me
if we had and IRA with them and I told her my husband did.
Dena assured me that we would not be charged a fee.

Then Dena changed our checking account to the enhanced plus.
Did not realize she did that.

Today October 11, 2012 I logged on to the 5/3 internet,
and saw a $20.00 service fee. I need more space.

sandyridge10 10/11/12 5:17PM

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