Ford Corporate Office

Ford corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Ford Motor Company
1 American Road
Dearborn, MI 48126
United States
Phone: 313-322-3000

Ford Corporate Office Comments

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Oct

Posted by Grrrrrrrrrrr

10/15/22 2:11PM

Well let's say this I'm not at all satisfied with customer service I have paid in advance to get my electric power steering fixed at dealership it's going on two months now and as of so far nothing has happened except now my steering wheel being loose on the steering column and sore arms and frustration really setting in now I have two probs well besides my aching arms from steering and besides flipping another bills to fix my steering wheel on column yea you can say I'm p.off . Instead of ford motors trying to build there ev and revolution to the future may be they should think of there existing customers and the parts they need for them and me getting updates to as what's happening with the shipping details that is not fixing the problem with my car I'm fed up to excuses !!!!

Oct

Posted by Anonymous

10/4/16 3:58PM

Love the look of the new Bronco. I hope I can afford it when you come out with it, would love to be one of the first one to have it!

Aug

Posted by never again feeling abused

8/2/16 9:34AM

Since buying my Ford Edge I have been very disappointed with the company and how they treat their customers. They hire outside help to sell their cars in tent sales, they being Parkway Ford of Sturgis MI. and dont honor the agreements made by these people. The price at time of sale didnt match the loan when we received the papers from the loan company, we took that as our mistake for not being more careful to watch everything they did, but then the warranty they said we had is not there and no one knows anything about it. The car door latch started acting up and we had to take it in to find the problem, later they charged us 562.33 to fix it, this being only after owning it for 3 months. When we go out to check the car its battery is dead oops, so unprofessional. This only seems to get worse as we go, if you take your car for an oil change at Walmart at least they clean the floor before giving it back, not this dealership. When does Ford start holding their dealerships up to a higher standard and dont higher outside help they are truly unprofessional and frauds.

May

Posted by Anonymous

5/23/16 10:18AM

I am the owner of 2004 ford thunderbird. I brought my car in for service at Lander's Ford in Collierville, TN on 5/13/16 because the engine light came on. I was told it had vacuum hose leaks and the parts had be ordered. I accepted this diagnostic and waited to hear back. After a week I called and was told the parts arrived but they were having a problem getting the hoses off, four people tried and couldn't get them disconnected. The next call I was told that fuel injector sensor broke and that would be an additional charge of 165.00. I inquired how it broke and was told it had to come off to fix the hoses. I spoke to the service advisor about this charge feeling it was not broken when I brought the car in and they should pick up the cost since the mechanic broke it doing the repair. I was not charged labor but had to pick up the cost of the fuel sensor. I was not happy, but paid my bill of 993.00 on 5/20/16 and left. After being assured the car was driven at least three times and everything was fine, I drove less than a mile and the engine light was on again. I immediately drove back to the dealership. They did another diagnostic and it showed I still had a vacuum leak. It now week two waiting for this to get fixed. Feeling dissatisfied I called Ford customer relationship center. Although the person handling my call was nice I got zero satisfaction. I got a case number and was told that Ford corporate could not intercede because the dealership is privately owned. Needless to say I am extremely disappointed in Ford.

May

Posted by hbeer

5/6/14 8:22AM

Dana Ford/Lincoln Mercury in Staten Island, NY. Purchased used 2005 Towncar from them a few years back. 2012 I needed a new compressor for my Air Conditioner. Had noth but problems ever since. Even so I had it hceked and was trold it was a faulty compressor it took Dana all the way until April 2014 to finally come to the same conclusion.
So they installed another new compressor. Well, no surprise it does not work. They kept the car for a week and said it was fixed. Again once it got warm enough to use the air,it did not work. Yesterday I brought the car back again. Now a day later, they have not even looked at it yet.
I am so sick and tired of their incompetence or attitude of not caring. I need my towncar for professional purposes and am losing money because of it.
It causes me a tremendous amount of anxiety and anguish

Nov

Posted by Robin

11/11/13 10:37AM

Who Do I call? My 2010 Mercury Milan was bought brand new from a Ford dealership. I now have found out that my rear right taillight is out and my console light is out.
I took it to the dealer that said my warranty is out 6 months ago and my extended warranty doesn't cover it. How can lights just blow and not wrok and the company not cover this. The car has 24k miles. Who can help me get this covered lights just don't stop working something wrong

Oct

Posted by Anonymous

10/28/13 1:27PM

I had bought a 2014 focus ,Aug 12 2013 put down half to finance half. I paid 21000 for it.

I just retired and I'm living alone, drove fords my whole life. I never expected this.

Thinking I should get a extended warranty ,I ask for one. I was alone and didn't have my glasses ,We had talked about how much the warranty was but didn't look at the figures close. When I got home they had charged me 4500 and only gave me 100,000. When I went back the next day they said ok we'll take 1000.00 off. I agreed because I was ignorant .When I got home I went to the web and found out they still were 1000.00 high and 25000 mi short of fords standards. Went back again and told them to cancel it. They said they would ,It was still within 3 days of original contract.

Now when I ask them to refund me the principal because I wanted to pay it off, they told me the paper work was already sent to the bank in Louisville Ky. It has been almost 3 months and no change to the principal, I cannot pay off the car. Bill Schorman

Oct

Posted by Stacy

10/21/13 4:40PM

I went to Holman ford in maple shade nj to turn in a 2010 ford escape lease ... And lease another ford escape 2014...I had small damage on the fender so the dealer Micheal C. incorporated that damage in the monthly payment of my new car..and that was fine ...2 weeks later not only my payment were higher but I received a bill in the mail for 737.42....so I was really taken advantage of. I very upset and the dealership is rude...all they were worried about was making a deal .
Now they are done with you...

Ford Corporate Office

Ford corporate office headquarters location, phone number, address and feedback

Ford Corporate Office Comments

Oct

Posted by Grrrrrrrrrrr

Oct

Posted by Anonymous

Aug

Posted by never again feeling abused

May

Posted by Anonymous

May

Posted by hbeer

Nov

Posted by Robin

Oct

Posted by Anonymous

Oct

Posted by Stacy

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