Would like to know if HEB would consider building a store in Conroe on SH 105 and around Crockett-Martin Rd. The number of neighborhoods coming around is incredible and the closest store from the "country" is 11 miles. We feel the business would be great as only dollar stores around with not much grocery selection and no produce whatsoever. The population in this area within the last 10 years has at least tripled if not quadrupled, with more housing being built around.
Would love to know when HEB is going to build in Del Valle Texas
We were told by your community outreach that one was imminent
That was 12 years ago when our population numbers were lower
Current del Valle population is estimated at 77,000 and growing
Yet we are still a good desert. We currently use Kroger delivery and suggest it to neighbors and friends in the area but would be nice to have an HEB available to residents of del Valle
I've been shopping at HEB for years; I've had great service and experience. However, since the pandemic, the HEB pharmacies have been grossly under-staffed. I typically wait an hour to pick up a prescription; this is unacceptable. It does not matter whether I go through the drive-up lane (2 lanes with 10 cars deep) or go inside the store. My experience yesterday was the single line in-store filled a whole aisle. I decided to get my groceries first (big mistake); the line was longer when I returned. I spent nearly 2 hours in the store yesterday, over an hour with the on-store pharmacy line. Needless to say, the pharmacy staff can't handle phone calls either. The woman behind the counter was very nice; but this is not a sustainable business model.
I live in Nacogdoches Tx..I drove over to HEB in Lufkin on Monday the 21st of March
Your store is dirty...ithas a smell in it and the bakery..produce and meat sections were disgusting..I can only amagine what your restrooms were like..this is a busy store I know we have asked for a HEB to come to Nacogdoches..but to try and shop in such a nasty store you have in Lufkin I'm wondering if we need you ..there's no pride in your store over there I'm very disapointed
I used to love HEB and drove 45 mins out of my way to shop there. However,after finding out about their support and sponsorship of a kid friendly strip show and their opposition against school choices...they've lost my business. There's one opening in my area and even then I won't support them. HEB used to be about Texas and the people but it's clear the latest ceo has taken a deep hard stance for things I cannot support.
Bryan in H-E-B pharmacy in Friendswood Tx should be a poster child for professionalism, service and for going above and beyond. Bryan has help my wife and numerous times with prescriptions. He is the example of what all H-E-B employees should be. As with some they walk by you and dont even speak or ask if they can help, not Bryan. Please pass on this feedback to him. Thanks.
Now that you own property in Forney, Kaufman County, TX, PLEASE HIGHLY CONSIDER making this one of your Central Market stores. This type of store, that includes a restaurant/cafe with live music , store made ice cream etc would do great in this city as there is nothing near this class of store nearby. Heading East of Dallas, these smaller cities like Forney, Kaufman, and Terrell have been overlooked as prime p,aces for HEB.
On Friday September 2at 7 am I stopped the H‑E‑B Lakeline. When I went to my car, I stopped in front of my car picked up my 2 bags and started walking to my car. I slipped on some pebbles that were on the ground then my foot hit the tire bumper guard and I fell and hit my head. Two men were walking by one stopped to help me. He told me one of my salsa broke and there was glass so he put the bag in a cart got another bag from my car chip put the food into it and put it in my car. I then went inside the store and told the cashier at self-serve checkout that I fell and hit my head in the parking lot and have broken glass in my bag. She got a bag to put the glass in She told me I could go and get another salsa. I told her I fell and hit my head in the parking lot and feel dizzy. I put my head down on the cart she called someone. They went and got the salsa. Neither one asked if they could help or get a manager to help me and gave me my salsa and pretty much said there you go. Friday afternoon I called and talk to a manager to tell him what happened. And let him know he needed to talk to his employees about asking someone if they are OK he took down my name and number then called me back and wanted to know what I was wearing what kind of car I had I had already told him this on the first call I told him I had a big bump on my head and a scratch on my elbow and that I was sore. You would think they would call back on Friday and ask if I'm doing OK it is now Sunday and no one's ever called
I shop at the Columbus, Tx store. I've requested the store to store to stock (deli) chicken salad. The market person said they order it, but is never included in their order.
This store is a former Pantry store. It is way too small. The manager said a larger store is not in the works, because there's not sufficient volume to warrant it. I believe a larger store, with a meat market, would attract more customers. Please consider it!
I am very concerned that HEB has delayed in building a store in the Del Valle Tx area.I was told there was not enough people to support a store. We now have formula one race track and the Tesla company there. They have added 3 new apartment buildings and at least 100 new homes. There are people driving either to Riverside or Bastrop which these stores customer count is busting over. Yet you can build a new HEB at slaughter and 35 s with another store only 1 physical mile down the street in slaughter and Manchester. Are we not important enough for your business when there are Mexican stores doing millions of dollars worth of business. Should I ask Mr. Mott to build a store in the area to support his workers.
I am very disappointed in H-E-B. I've always shopped at the Market Street location in The Woodlands because of their quality of food and community output. A couple months ago I noticed one of their employees had an upside down cross on her forehead. I informed the manager that he should probably do something about this, like have it covered up while she's working. Nothing was done. So I took it up with corporate, again nothing. It's been about three months since I first reported
the incident. Apparently they don't care, I will no longer be shopping here
HEB sponsored the Rainbow on the Creek gay pride event in Austin, TX this past weekend. Children were in attendance for drag shows and drag story time. When did H-E-B lose it's family friendly atmosphere and motto? When did H-E-B lose it's ethics and promote child abuse by sponsoring drag shows for children? In what world is it okay to dance provocatively had naked in front of children? We have shopped with H-E-B from my childhood until currently. I cannot spend my money at a business that does not protect children. Very disappointed in H-E-B.
I am sitting in my car at 9:45 pm at night in the parking lot at your Weslaco store in Texas Blvd. I see a young girl with a broom and dust pan cleaning the parking lot. I don't think it is safe for employees to be doing this at night when it could very well be done during the day. She had no reflective safety vest. The parking lot is not that well lit up.
I received a cake from HEB bakery. The cake was dated 1 2... which means January 2nd.. today is January 8th. I contacted curbside and was told that maybe the marker was wrong for the date. Then I was transferred to the bakery and was told that the marker was not wrong and that the cake shouldn't have been sold. Then I was transferred to Michele, a manager, and was told that the cake was still good because cakes are sold fast there. There was no resolution. I was told to bring the cake back to HEB even though I had already paid curbside to deliver the cake. With a tip provided! Why do I have to bring the cake back to the store after paying for delivery services??? The assistant manager Michelle had an extremely bad attitude. She said all she could do was transfer me back to curbside so that I could discuss the matter with them! So now I'm stuck with an outdated cake even though the bakery explained that the date was not wrong and it shouldn't have been sold.
The Super HEB #3 in New Braunfels is where I get my Green Vibrance capsules every 2 weeks. For the past few days the store has been out. I asked an employee to help me find something similar and she said the reason why the other bottles were pulled off the shelf was because they were expired. I'm wondering how long they were selling expired Green Vibrance (which is a probiotic blend)? I've probably wasted a lot of money since the bottles are not cheap at all. Very disappointed because HEB is usually a great store.
HEB Heavy Cream is why you're my favorite grocery store here in Lake Jackson. But my last two visits have had no heavy cream on the shelves. Please tell me you're going to keep producing it. It's my favorite coffee creamer and coffees my favorite drink. BYW, the face lift on our HEB is very nice. It just doesn't have my cream.
While purchasing gas at an H‑E‑B I found a political sticker on the pump used. There is a place for political issues but not this way. I view it as misinformation and only for propaganda purposes. Just wanted to make you aware of this issue and hopefully your personnel can combat it. I view it as an offense to something that has no place on a business serving people with all political views.
I'm calling regarding H-E-B in Houston, Tx Blackhawk/Pearland Parkway are not hiring young people of Color. They have a couple at register because complained at the Blackhawk Location. I do a lot of curbside and I have only seen one AA young male and he is no longer their. This is very disturbing to me. Once my daughter called the Pearland Pkwy location to follow up on an application. The young man said she needed to call the MacGregor location (predominately AA). All they hire us Hispanics which is not fair to other young people that way to work For HEB. Your fruit hasn't been fresh since the pandemic and always have to return the grapes.
Just returned home from H‑E‑B in Hewitt, Tx. Terrible service in the deli department. Four employees behind the counter, 2 having a conversation, 1 waiting on a customer (who had come to the counter AFTER me) and another who looked at me, took off his gloves and walked away. When one of the pair that had been talking walked past me without acknowledging me, I asked her for help. "What do you want?" Was her reply. She sliced my lunch meat and set it on the counter with a "There you go".
Later, On the phone call with the deli manager I explained my experience and his comment was "OK?" I explained to him that his response should have been " I'm sorry that happened." Apparently the attitude starts with the manager and trickles down. I think I'll be shopping somewhere else now. I'm NOT paying extra for attitude!!!
Me and my family went shopping at HEB in lytle Texas, we always go there and never had problems until yesterday, we bought groceries, and half of the food we bought was rotten.. the bread had mold and most of the food in cans, had expired yesterday. I'm not to sure if the employees forgot to restock or check the dates... I don't find it fair that I'm paying food out of my own money just so I can come home with mold and rotten stuff.
Your stores are going overboard with your H‑E‑B products. The cookie isle is ridiculously stocked with odd products the few better known are all on the bottom shelf. Your dry pasta boxes are the same mostly H‑E‑B brand and not even complete choices. Each isle choices are becoming more and more the same. Cases of water as well
Hi, this message is for Corporate HR--my HEB on Sienna Parkway and Highway 6 has employment posters that are in my view discriminatory and racially insensitive. The posters are seeking candidates for night stocker, produce and cake decorating. The discriminatory and racially insensitive aspects come in the names prominently displayed on three sample name tags: Carlos, Brandon and LaShawn--perhaps intending to denote EOE, but racially typecasting Latino, White and Black names by implication to demonstrate diversity. No "Asian" names. No female names, either. My suggestion would be to replace any names with "Your Name Here."
Hello I work for Favor delivering grocery orders from HEB ... I know that HEB has there own vans delivering orders now ... what I would like to know is why HEB is taking away so many of the orders from us now ... there are a lot of us who depend on this job right now to pay bills etc. This past weekend alone none of us made any kind of money because HEB drivers took 90% of all orders and tips from us ... a friend of mine who was making approximately $700 a week is now only making $200. If HEB is planning on getting rid of the Favor drivers all together maybe they should let us know so that we can look fo other means ... What a disappointment this has become ... I love my HEB no doubt but am so let down as many others are.
Walked up to the self checkout (Midland/ Wadley store) and the previous customer had left without paying. ($9.55) I was moved to another stand. I asked the young lady who was working the area how often people walked out without paying and she said that was the second time today. This was before noon. Could someone please explain to me how self check out and people walking out with groceries helps my grocery bill? It would seem to me those costs are passed on to me, the consumer. Is your loss of revenue not more than hiring a cashier? How much revenue is walking out the door unpaid if there were two done in one morning in one store? There is no way one employee can constantly watch all those registers while helping customers. Sad...
I've noticed HEB has been out of the mild rotel tomatoes for at least 2 months. There are plenty of the HEB brand, but I don't like the HEB brand. They are much more watery. Is this your way of taking the rotel brand away a little at a time and forcing your customers to buy your lower quality brand? All it does is force me go toTarget and buy up about 8 cans to last me a while. I do this with all the name brands you are out of. I was at my bunco club last week and the ladies got on this topic. They all said they do the same thing. I prefer the name brands and if you are going to start phasing them out then I will need to shop elsewhere. I would hate to do that because I really love HEB. But as it is now I keep a list of what I can't find at your store and when I'm at Target I stock up on all the things you are out of or no longer carrying anymore. Please continue to carry name brands. These are the brands we are familiar with and work best in our recipes. Thank you for listening to my complaint.
I was at your store #382 today 6/17/21. I was in the meat market to get ground beef. When I stepped up I couldn't believe what I was looking at. There was quite a lot of packages of ground beef that looked brown and really bad. One of the workers was right next to me and I asked her if this ground beef was still good because it didn't look so good she said that's why it's 25% off. I have never seen anything like that there before or at any grocery other grocery store. I hope you don't get anyone sick. I took pictures I wish I could send them to you. I looked NASTY ?!! I do have something good to say. The carry out that I had he bagged my groceries right. The bags were not heavy meat was separate from everything else, cleaning products were together. His name is Dylan he carried out for me I was in a motor cart cause I had knee surgery. He was very friendly and respectful. You need to hire and train and retrain the baggers like him. Theirs so many cashiers and carry out that don't know how to bag.
To: Charles Butt,President of HEB From: Hugh Williams,former District Manager& Produce Supervisor.Hello and Congratulations for building HEB to it's present success. I just wanted to say Hello and to let you know,"I am still alive and kicking,& would like to think that you remember me as a contributor all that success,especially in the Corpus ,San Antonio,Southwest district,And the Austin Texas district. If you ever want to say hello,I live in Marble Falls and am 91 years old.Best Regards; Hugh Williams
When are you going to remove the FACE DIAPERS from the employees FACES? Other businesses are letting their employees the FREEDOM to BREATHE FRESH AIR and it is time you allow your employees to have the same FREEDOM. Also it is VERY hard to hear them with the FACE DIAPERS on their FACES. We have been mandate free in TX and it is time you fall in line with the rest of the population and FREE your EMPLOYEES. They don't want to wear them either. They are asking for the right to have their rights given back to them
My sister-in-law and I were at the self check out ringing up food and towards the end of the transaction wine. Monday evening at Lockhart tx location at 9:15 pm 5/24/2021
We were laughing and needing assistance with the self checkout. I myself have not used the self checkout for multiple items and only after already in the process of using realized 10 items or less. I pointed that out and laughed and during the entire experience played with my sis in law. I realize most people do not share in my bubbly loud personality but never did it cross my mind that this normal to me behavior would cause me /us to be deprived the sell of alcohol. The young man who was probably underage came over to assist w the transaction to check I'd. He said something like can't sell alcohol at this moment. I thought is he playing ? Then he said Tabc and I asked what's that mean. He never made it clear what was going on if some religious holiday I'm unaware of? After googled TABC I said he thinks we are drunk! It was only funny because not the case. More conversation took place with a manager who approached us as I was looking up TABC on my phone to understand what just happened.
I understand now that it was made clear they assumed us to be drunk, but I am upset at the false assumption made by someone who can be assumed to be too young to drink lot know how to make that judgment call.
It's humiliating and a defamation of character.
I should not have to act sober when sober..... by that I mean tone down my bubbly goofy personality which was mistaken for public intoxication.
I would love to speak to someone regarding this humiliating false accusation. I can care less about the wine , it's the principle.
I shop at your Odessa Texas location on 42nd St. several times a week. I was in there yesterday looking at the fresh flowers and saw the prices which were very reasonable. I had to go back today for a few things and the prices have gone through the roof today. They are charging $6 for a single carnation with no greenery and $29.99 for a small bouquet that was yesterday $12.99. Yesterday I bought a single rose with greenery for $3.98. That is predatory and price gouging. I am very disappointed in H E B today for taking advantage of last minute Mother's Day shoppers this way.
I normally have nothing to complain about with H-E-B, but I'm beginning to notice some things I don't care for. First, and most importantly, I am totally disgusted that your stores have decided to get behind the cancel culture and stop carrying My Pillow products. It's your place to sell groceries, not tell us what our political views should be. Very strange that a leftist company can say anything they want about anything, and big corporations don't care, but conservative views are not tolerated. Why try to ruin a company that employs so many American workers . Also, I wish you'd stop trying to force your brands on us by ceasing to carry brands we've always purchased at H-E-B. I'd love to have a choice, and some of your store brands just aren't as good. I get tired of having to go to Walmart after I've left your store to get a growing list of things you've stopped carrying.
While shopping in an H-E-B in Kyle Texas they were customers without masks on. When I asked a manager about it he said they offered masks at the front door but there is no way to make them wear them I can't believe that H-E-B has changed their rules regarding this. As far as I know as a private business you are allowed to require or not require masks. So, not requiring masks is unsafe for all of your other customers and workers alike.
Today, 4/27/21, the CDC issued new guidelines for people who have been fully vaccinated. It states that even fully vaccinated still need to wear masks when indoors was th other individuality from your household. I shopped in H‑E‑B, Kingsland, this afternoon. At least 25-50 percent of people were not wearing masks! I overheard a cashier (who pulled her mask down while speaking) tell the customer in front of me -" I need to take my mask down and think it's important to communicate. I've got both vaccinations, so I'm safe". According to cdc-having been vaccinated De's not guarantee she is safe! Apparently the manager at the Kingsland location does not take COVID seriously anymore. So disappointing and, quite frankly, even though I'm sully vaccinated, according to cdc I CAN still get COVID and pass it to others. What is corporate policy? Is it being followed in Kingsland?
Wondering what's happening at our H‑E‑B Stores in South Texas (Weslaco) our choices are very very limited it seems like we can only find H‑E‑B & Hill Country brands in a lot of the foods ???? what is going on ??? I could sit for an hour & write out a list but refuse to do that ....please please bring back other brands like before we still live in a free world even though our leaders are steering towards a socialist country . Really don't want to shop Walmart but will definitely consider if this does not Chet fixed !! Will spread the word already a lot of people noticing !!!
I shop at HEB regularly. Today at the H‑E‑B at 1101 S IH35 in Georgetown store, the shopping carts weren't being sanitized. Why? COVID is not over! People are still getting sick, some dying, and our county is still in the Orange stage of the virus. Why on earth are you stopping precautions at this point. Up to this point you've been working to help prevent the spread of COVID. Today I'm very disappointed in H‑E‑B.
Our 16 year old recently worked at HEB store number 662,
For less than two weeks. He was terminated because of an unintentional naive error, which he fully admitted to. He was never written up
Counseled
Only suspended and then terminated?!?!?!???!
Not only did they terminate a loyal, hardworking employee but they terminated by business. I have faithfully shopped there for over two decades. However, if they are not willing to grow their employees and treat them better, because remember Here Everything is Better. Then why should I continue to provide them with my business. Apparently, Here Everything is Better does NOT apply to their employees.
Hi this is Ryan with H-E-B curbside I was calling for Carlos Vasquez um I was just calling because we did see that you were able to take the time to fill out of the survey report for your order that you picked up on Saturday we did see your comments about the substitute being um doubles on your order we did go ahead and doublecheck your order and um we didn't see anything that was double but I just wanted to call and _ _ see if there _ _ any issues that you wanted to clear up and make sure everything was going on your end I need to _ _ _ _ call us back at 210-491-2470 thank you..."
This person send me a message without knowing was the problem I had and on top wrote the number not of him but the online order from my local H‑E‑B. I resolved my problem with the local H‑E‑B to my satisfaction. But the person who send me voice message did not anything and passed the bucket to other people. It is very ignorant from this person that he didn't see the problem.
As a frequent patron of a neighborhood HEB, I enlisted the insight of acting store manager, "Matt" regarding mask requirement. Upon expressing concerns about optional mask policy, he advised of corporate directive to permit patrons to enter without mask. When informed that I was asked to put on a mask by HEB personnel during onset of pandemic, he rebutted, "that is inaccurate." To clarify his remark, I sternly expressed my displeasure for his insistence that my experience was inaccurate. Thereafter, he recanted. I elected to leave the preferred location without standard $700 purchase to shop elsewhere. Needless to say, it was a disheartening experience to witness the blatant inconsistency as well the curt and unprofessional demeanor of the inferior trained Sugar Land manager on duty, "Matt."
I told my 5 year old that March 10th we could go out and not have a mask on. We went to HEB on 3 Mile line on Conway in Mission Texas. Walked though the parking lot with no mask. Maskless getting a cart. But you had a handler a female standing in front of the sliding doors asking in Spanish if I had a mascarilla? In English I responded I do have a mask holding them in my left hand. She said you need to wear it. My reply really I need to wear it, her response YES. Thank you for literally contradicting what I had told my son. How dare you make us wear a mask to come into your multimillion dollar grocery store. It's our choice. Did you forget We Live in The Land of The Free! Thank you for breaking my sons heart after I had told him he didn't have to wear a stupid mask.
Thank you so much for requiring customers to mask up in your stores! Y'all have
been fabulous during such a tough year & I appreciate this safety measure.
Most of us have been brought up to hold a door open for people as a basic courtesy. Mask wearing is another way to be thoughtful of others.
I was EXTREMELY disheartened, and saddened today when I heard on the radio that your organization is going to continue to require patrons to wear a mask in your store. This is my first time to ever contact you (although I thought about it when you cancelled selling "My Pillow") - I have shopped in your stores since the early 1970's & spent a LOT of money there. I'm from Fredericksburg & bragged that you were a "local" business from Kerrville!! But this stance that you've taken shows me your "Texas" commercials are FALSE. Texans are strong individualists who research information & make their own educated decisions. We don't "jump on the band wagon" and flood corporations, politicians with information to sway opinion and you should have stood strong as well. Your business has the legal right now to honor shoppers freedoms and you've taken that away. I will
be shopping elsewhere where I feel welcome & respected for having a brain to take correct action regarding masks.
I just wanted to thank you so much fir making the decision to continue wearing the masks in your stores. I know it's hard to please everyone. I'm 71 and have shopped at the Waco HEB stores since 1987. I appreciate all you do to help the community to help and keep us safe. I use curbside pickup sometimes...I thought it might be nice to get a compliment instead of a complaint ?. Sincerely Michelle DiMarcantonio
Last week when H‑E‑B rescinded the face mask customer requirement, I called the corporate office customer service phone and was told that H‑E‑B indeed was not requiring face masks. I complained that this is not a good idea! So, I have started using a different grocery store chain.
After seeing in the Waco Channel 10 news app that H‑E‑B is indeed requiring face mask of employees, vendors and customers, I again called to verify the actual rules/mandate or wherever they're calling this now. The young woman said the policing had not changed the face masks are required of vendors, employees and customers. I told her that's not she said last week. Th be sure I asked her to clarify, masks are required of customers? Yes but the policy had not changed. I said but it had. She herself had told me they'd were not required... She hung up on me. That's certainly not good customer service. I was never rude, just firm and questioning to clarify.
I am stunned and appalled that you will no longer require customers to wear a mask in H-E-B, a policy that might make sense in six months, but not now.
I am appalled that you cited possible violence by customers as a reason to no longer enforce masks! Really? Since when do Texans cave to bullies?!? Hire more security; it's that simple. Do you allow people to smoke cigarettes in your stores or do other things that threaten the well-being of other shoppers as well as your staff? I think not.
You just lost a loyal customer at your Bunker Hill location, where I have shopped weekly since the store opened. Kroger here I come.
I am utterly disappointed in H‑E‑B for not continuing to require masks in your stores. Throughout the pandemic H‑E‑B has been the one to look up to in how they treat their employees and their customers which makes this decision so sad for me. I have been a loyal H‑E‑B customer since we moved to TX and swore I'd be a customer for life because of what a great company you are but this has me wanting to take my business elsewhere. Please change your mind and continue to protect your employees and customers!
I have lived in a number of states in my life, and considered H‑E‑B to be the best grocery store I've ever experienced. When you were the front runner in Covid safety, you were grocery heroes to many Texas. In order to distract Texans from the epic energy failure during the recent storms, our governor has now made a decision that will result, once again, in a Texas Covid surge.
To say I am disappointed in H‑E‑B 's decision to lift the mask mandate would be a gross understatement. A mere 10% of the American population is vaccinated!
Your immediate and sustained response to this health crisis was exemplary, and cemented customer loyalty for many. With the vaccines rolling out, we were mere months away from a safer America. Your recent decision now has me re-thinking where I will shop going forward. Please re-consider and re-instate the mask requirement for customers. It's the right thing to do!
We have been Loyal grocery shoppers at HEB. Since lifting the very foolish mask order, in all places a grocery store, shows us you care nothing about your customers or employees health. We will not be shopping in your stores anymore. Such a very poor decision on your part. You should know better
I'm writing regarding the new "mask less" policy of your store, specifically, Georgetown. I have shopped weekly at the store for over ten years since moving here. It's been my favorite store until recently. I'm very disappointed to find that you are not continuing with the mask requirement, particularly in light of the large, local population of 65 and older. It is my hope that you will take this under serious consideration as you continued to receive more related comments.
I am so shocked that H‑E‑B isn't upholding the mask procedures during a nationwide pandemic. 6% of texas is vaccinated and you are endangering the lives of your employees. My family spends roughly $950/month at your store and now we will be taking our business elsewhere where we can shop safely and with piece of mind. Today there was a fight in your store between a customer and an employee because you are empowering the self entitled and leaving your employees (front line workers) to fend for themselves. We are so close to the end of this pandemic. Please enforce your mask policy until we are through this! We are only months away! HEB has always taken care of its community. Why would you stop ?????
I was really shocked to hear about your new mask regulations or lack of I should say. We have shopped at heb for years and applauded your previous stand on providing a safe atmosphere for your customers and your employees. You have always helped Texans when the need arises disasters and other. What happened! I am going to be shopping where I feel safe and the business cares about my health and their employees. Sorry you lose.
Our families in San Antonio, Austin, Houston, Galveston area have held a WEB-Conference and have agreed that your decision NOT to require mask in the stores, at least through the end of May, is TOTALLY IRRESPONSIBLE. There is a Grocery store within 5 min from my home and A KROGER Across the street from HEB which are both 20 minutes away from MY home. KROGER is still mandating MASK of all their employee's and customers.....SO, I'm sorry to say that KROGER has become our choice for grocery shopping in my area. My weekly purchases usually total around $110, I know that's not much in your overall sells but it's alot to me.
My local HEB store is a very well run store, great management and has supported our community very well. My son worked in high school under Mr. Theiss. We are interconnected as family. HEB should know better to follow Gov Abbott's leadership which is discriminatory against the working classes, especially in a rural area. Your store is serving a large area of communities, and is vulnerable to local groups of citizens who refuse to help others to keep safe, even their own families. All this in the name of "Freedom" their own, not anyone else's from protection of disease.
Please reconsider your decision and keep your emphasis on mask wearing and social distancing.
I will no longer be able to shop at your store now that you have decided to allow unmasked, deliberately ignorant patrons into your store. I cannot Clorox wipe every product I purchase from you now that you are allowing all products to be turned into fomites of the virus. I have been shopping at HEB for over 30 years. It is shameful that you have such little regard for you employees and lifelong customers. Thank goodness Whole Foods is maintaining their standards.
How can you qualify to administer The Covid Vaccines if the Customers pose a risk to the individuals who are in the HEB store to vaccinated and protected from Covid. I plan to contact the Health Department about this issue!!!!
And where are the protections for Children who accompany their caregivers. Y'all did not think this through.
This is sooo disappointing.
I am so saddened that HEB has chosen to not require masks be worn by customers. Most large retailers are still requiring masks be worn in their stores and they will still be making profits like they were before maybe even more when customers stop frequenting HEB for their safety and start to by their groceries at Walmart, Target, Costco, Sprouts and Whole Foods to name a few. At least we know these companies care about the health and well being of their customers. My family spends roughly $15-$20,000 a year at your stores might have to rethink this!!
Just found out that Whole Foods will still REQUIRE
fACE MASKS!!!!! I hate to do this but I have to!!!
I'm heading to WHOLE FOODS!!! A place I and my family can COUNT on a safe environment.
I wish I could still say....... I love my HEB!! Sorry HEB!! We're going to have to "Break UP"!!!!!
I will not Shop at HEB since you made a decision to allow wearing a mask OPTIONAL!!! That means all of the caution we have counted on at HEB and CENTRAL MARKET is now gone. That ONE person who comes to the store without a MASK and Contagious with COVID could kill me or vulnerable family members, or your staff or you!!!
Just because the Governor of TEXAS made a political decision, it does not mean I have to risk my life for him.
You have LET Us DOWN HEB!!!!!!
Customer of 40 years!!!! So sad. We TEXANS see you as FAMILY. Now you will put us at grave risk.
Since you have announced that you will no longer require your customers to wear masks in your stores, I will not set foot in an HEB store. Just because our governor is stupid enough to lift the statewide mask requirement even though less than 10% of our population have been vaccinated and new infections remain higher than last summer's peak, you don't have to be equally stupid. I am not stupid and won't shop in a store that allows unmasked customers.
Why does heb buy apple juice from China and turkey. Package it I. Texas . In very small print on the bottle it reads wher it really comes from. Very deceptive to make people think you are getting good old Texas product. I will now be checking every heb item that I purchase to set where it originates. You are trying to fool Texas people.
I love my H‑E‑B. I see a lot of complaints on here but start shopping at other stores and you will find they are sorely lacking compared to H‑E‑B aaa far as products, price, store cleanliness and yes employees. My main reason for writing today is to strongly urge or request H‑E‑B move into the Dallas market. Yes I know there is Central market there but it does not provide all the same products and the prices are higher at Central Market. Dallas needs H‑E‑B!!!
I noticed that they are no longer sanitizing the carts. I called the local store and they said that corporate told them to stop. Customers are supposed to use wipes, but how would one know that unless specifically instructed? On the Tenth and Trenton McAllen iwebsite it also said that one employee recently tested positive for COVID. I think you're letting your guard down too early.
I've been shopping at H‑E‑B curbside when I travel in the oilfield. About half of the time I get shorted at least 2 items. Today at your Big Spring store, they carded me for the wine, then they noticed there was no wine. She went back to the store to get it and came back with it and another bag of groceries that was mine. I got back to the job and was STILL short my hamburger. This is getting old. I've probably been shorted 100.00 to 200.00 worth of groceries in the last two years. I'm done with y'all. I'm like every other mad customer. I'm telling everyone I know.
This is my first time ordering groceries and having them delivered. I ordered for my daughter who has a lung illness and cannot go into stores. I ordered but some items you did not have which I understand because of all these insane people who purchase everything from shelves.
There is no communication with the person delivering. Instacart whom a friend used communicates with person at store. For substitute of items. You are a Hugh corporate, surely you have a person with a little imagination who can upgrade this? Please! Thank you
I would like to suggest a cashier upgrade for express checkout.
Make the register to be able to handle both sides.
Train the cashier to be faster.
I got this idea from checking out at QT Convenience store.
Multiple customers go through with minimal products and resent doing self checkout.
Today at the HEB in Port Arthur my mom and myself were walking out of the store and apparently I was not going in the direction that at HEB employee wanted me to , they had carts in the middle and a opening on each side. I tried to go left because we were parked to the left. so she grabbed my arm and turned me in another direction. To me that is not acceptable for someone who you do not know to grab your arm like that.
What's needed in Kerrville Texas is competition to HEB
I drive to Fredericksburg as your folks in Kerrville are rude your stores are under staffed and stocked and your customers taken for granted because of a lack of good strong competition
Shame really the bigger you got the less customer focused y'all became. Service is only a slogan to HEB
I am writing about your decision to drop Mike Lindell and his My Pillow products from your stores. I though HEB was in the business of providing a great grocery store. I am just one shopper but we shop almost daily at either the 5225 Buffalo Spdwy. or 1701 W. Alabama store. It will be very difficult for us to adjust but there is a grocery store that will not censor. You took a stand to drop My Pillow based on comments he made in public, it was his opinion and is protected speech. I am just one customer and will hardly make a dent in your bottom line but, it is getting personal and I feel I need to take a stand.
Our family LOVES HEB. Living in Duncanville, the closest HEB is in Waxahachie. We often travel there, but the store is small, parking lots are too small for the entrances on Business 77, and the store needs to be updated. By no way, does it NOT meet the standards of HEB stores in San Antonio and Granbury. Hard to believe, we travel to Granbury which is one hour from our home just to shop at HEB. Rumor has it that your company has purchased land in Midlothian off 287/exit 663. Yes, there is a Kroger close by and an Aldi store being built. However, no doubt, building an HEB on the proposed site in Midlothian would be a win-win situation for your company and folks in the area. Please note, this area is growing big time. We would so appreciate your company's consideration for a local store in Midlothian!!
Love HEB store. Have grown to dislike H‑E‑B ownership and their communist leaning cancel culture towards Mike Lindell. If the don't drop their boycott of Mike Lindell and his company My Pillow I will have to cancel my shopping at H‑E‑B after 35 years of doing business with H‑E‑B and bragging about the company. The Butts family has shown theirs and made buying grocery's a political issue. Well now H‑E‑B has become a political issue. Either he reacts his policies or many thousands and maybe millions of Texans will retract their purchases of H‑E‑B products and the mo e to other providers will encourage the to be like the H‑E‑B before Butts got in the way. I am going to use social media to raise awareness of what has taken place as a result of Butts very leftward leaning political positions.
Hi I am writing to you because I was always a fan of HEB and it's history as a mom and pop store that expanded and did well,.
In fact my family owned a business in Bronx, New York and they used to do business with HEB many years ago . Anyway With recents events however , I am disgusted how political and shameful HEB has been regarding its unconstitutional methods and disrespect to President Trump, other mom and pop businesses such as My Pillow and towards people that believe in President Trump's policies . Is Heb that ignorant to believe the slander and scandal that liberal media fueled and imposed on people ? HEB should be neutral regardless of personal opinions . The democrats have lied, cheated , slandered President Trump since day one, what is a little more of illegal activity to get absent minded Biden elected? How dare HEB step on boundaries that they should have no business in. Exactly,, who is being unconditional and who is discriminating? It's you ! I am fed up with political bull and mob mentality. Get the true facts, get My Pillow back in and BUTT out!
I am and have been a very loyal customer of HEB. I appreciate their attitude. I don't care that I'm usually being run over by the carts for to-go customers or having them block the aisles, but when I heard you wouldn't carry My Pillow anymore, I was very disappointed. That is not right. I don't feel you should make that stand. Funny, you didn't pull Goya, which I always support. But you pull My Pillow? Why is that?
The new T Shorts also caught me off guard. I want to grocery shop, not have anything political. shoved down my throat. I hope you consider who your customers are and who you will be alienating.
I have shopped and supported H-E-B, almost exclusively, since the first San Angelo location opened many years ago My family and I appreciate how you work in our community and support Texas farmers We are VERY CONCERNED with your new, Be The Change, motto seems that seems to be aligning with much of the Cancel Culture, dogma! Your removing of My Pillow sends me a message that for a dollar amount - you may be changing your standards. I hope you will not institute a new agenda and compromise foundations we thought you have always stood for. We hope to be able to continue support HEB and Laity Lodge, rather than pursuing other options.
Makes me sad that Texas values disappeared . I know the CEI is really trying with his silly commercials tone a Hollywood star but you don't bite the hand that feeds you. Remember who are your customers. Shame on you . Where are we? Venezuela or North Korea to shut the people down if they don't agree with you. Shame on the wannabe CEO
Hi I am writing to you because I was always a fan of HEB and it's history as a mom and pop store that expanded and did well,.
In fact my family owned a business in Bronx, New York and they used to do business with HEB many years ago . Anyway With recents events however , I am disgusted how political and shameful HEB has been regarding its unconstitutional methods and disrespect to President Trump, other mom and pop businesses such as My Pillow and towards people that believe in President Trump's policies . Is Heb that ignorant to believe the slander and scandal that liberal media fueled and imposed on people ? HEB should be neutral regardless of personal opinions . The democrats have lied, cheated , slandered President Trump since day one, what is a little more of illegal activity to get absent minded Biden elected? How dare HEB step on boundaries that they should have no business in. Exactly,, who is being unconditional and who is discriminating? It's you ! I am fed up with political bull and mob mentality. Get the true facts, get My Pillow back in and BUTT out!
I see that HEB has joined in on the cancel culture bandwagon in making the decision to remove My Pillow from your shelves. This speaks so loudly about what is important to your business and it is very sad. You are in a predominantly conservative area and this is going to hurt your business and frankly it should. Do you even fully understand the meaning of equity when you promote Be The Change? If you want to be involved in cancel culture and equity I will have to morally choose to not support that. Also, doesn't it seem hypocritical to promote "be the change" when you aren't being the difference in society, when you are caving to cancel culture? Doesn't it seem like hypocrisy to promote so called "inclusion" when you decide to exclude My Pillow? My money will be going elsewhere- in fact I just placed my order to Market Street! I thought HEB was better than infusing this type of toxic politics into your business. This is nonsensical!
Wow HEB, shame on you!! A successful, privately owned Texas company in a majority conservative state and you're canceling another conservative company??? Why and who made that decision?? All the conservatives that support (or did support) your stores...?? I always thought you were a grocery store, not a political movement!! We have a saying in Texas, pretty sure your founder Mr. Butt knew it, "you dance with the one that brung ya!!!" The hardworking people of Texas made your company successful, don't forget where you came from!!
I have been a fan of HEB since I was a student at TSU in stephenville Texas. Anywhere we are one when we travel we stop and visit always buying something. Well that stops. How could such a great Texas company fall prey to the cancel culture? If you can cancel Mike Lindell and my pillows, we can cancel you. Please reconsider your decision.
Shout out to HEB pharmacy on Walzem! This crew is an EXCEPTIONAL team w/consistant performance even in these trying times. Friendly, professional, knowledgeable, and know their craft. Can't pinpoint anyone specifically, because again it takes a team! Wishing other organizations could follow their lead!
I always shop at HEB. During this pandemic I do pick up or delivery only as I am a 70year old senior. I am shocked that there are no signs at your gas station to wear masks and stay your distance! Rarely do your attendants wear masks either. The other day a man stood behind me coughing. There's no excuse HEB is not enforcing masks at the pay window! It's a Global Pandemic!!!! If not corrected I will no longer be an HEB customer.
I shop at HEB for my family of 7 and spend quite a bit of money monthly. I've always considered HEB a great Texas company but now greatly disappointed in your cancellation of Mike Lindell's My Pillow. It is never wise to mix your business with politics. Mike Lindell was standing up for a belief and something 75million Americans also questioned regarding our recent elections. Mike Lindell is the American story, an entrepreneur, who had turned his life around and made a successful business. He is not a criminal and yet you chose to vilify him for questioning election integrity. I cannot believe that the HEB company would take this stand for someone who was using his speech freedom and questioning something we should ALL be concerned about In the future! . This was a poor decision and I will be taking my $1200/month elsewhere.
I was shopping in a crowded HEB store on South Mason Road today ( a busy Saturday). I saw three people not wearing masks. I approached three employees who did nothing but said they would contact a manager. After ten minutes of the people still shopping, amongst employees, without being approached, I went to find a manager. He told me they ask people to wear a mask and offer masks if you need one but they are not asking people to leave. So I said " so you are not enforcing a mask policy?". To which he replied they were not. I continued to see these people and another one through the store. I live in an area of community transmission where a school has just been shut down and the school I work in has community spread. This is the same community this store is located in. I am beyond disappointed in HEB for not doing their part to control the spread as well help keep their employees safe . I should also note there is a sign posted at the front of this store that states masks are required. Clearly they are not.
It came to my attention that HEB has withdrawn from selling MY PILLOW products in their stores. As a 40 year customer and mother of a former Centrak Market employee, I urge you to reconsider that action. This engages in censorship at its worst. The more punitive the censorship of those who believe this election was fraudulent the more you convince myself and 75 million others that we really did see fraud in front of our own eyes.
So you guys have joined the cancel culture left side by silencing business man Mike Lindell. The man stood up for what he believed, by voicing his 1st Amendment right. Now you want to go against Americans for not supporting Joe Biden. I guess you believe in abortion now as well. I will be taking my $2000 a month grocery shopping somewhere else.
I am very disappointed in HEB for participating in politics. I understand that everyone has their own personal opinion and beliefs. But to cut a business because of who he supported in an election is not right. I have always praised HEB for several things that they have done for the community and being a Texas company. But I believe I will start shopping at other grocery stores in my area. Thank you
I will not be shopping at HEB anymore and will encourage my friends and family to stop shopping at HEB.
It's outrageous that you dropped "My Pillow ".
Mike stepped forward when Our Country was in the early stages of this horrible pandemic, he jumped in with his Company resources to manufactured and donated millions of masks.
He's donated millions of dollars towards hurricane victims.
SHAME on HEB
I am furious that H-E-B has caved to the cancel culture by removing all products from My Pillow. What are you thinking!!! Childish behavior that belongs in jr high not the adult world, But so much worse. "He talked to someone that I don't like so don't be his friend". Childish. How dare you join in to try and dissolve another's lively hood. Is that the H-E-B Way now or are you going to retract this action and make it right?
As much as I do not want to I am shopping at Kroger . It is an adjustment but a necessary one. You must know that word of mouth of your action is spreading. Please, Please show us you are true Texas and right your wrong.
I have been a customer of HEB all my life. My parents shopped there when I was a child. I was very upset that you removed My Pillow from your stores. The products are great. Did you make this decision for political reasons? I am a Conservative and am very disappointed. Please, reconsider or I my be forced to make a change.
Since 1985 my family have been loyal supporters of HEB and applauded the outstanding community service sponsored by HEB. I am utterly shocked and dismayed that HEB would cower to the political pressure of the current administration and remove products of a Trump supporter. This is beyond ludicrous and it is beyond pathetic.
*Will all of HEB products be politically vetted before putting them on your shelves?
*Will employees of differing political viewpoints be furloughed or fired from HEB?
*Why did HEB not remain neutral as you have throughout other presidential elections?
* What have you done, Mr. Butt, what have you done?
I love HEB stores. The selections are great and employees helpful. But...
HEB has chosen to side with those who will shut down free speech. Canceling My Pillow and otjer products from those you disagee with is wrong, and puts you against the other 50%.
Shame on you HEB. I'll have to pinch my nose and go to Walmart (more stupid policies) or Lowes (expensive and lousy produce).
I think it's an absolute shame to see a Texas based Christian company playing into the hands of the cancel culture left. You should really leave politics out of your store decisions. Texas now knows where your loyalty is and they are not happy. It's defiantly not to your loyal customers and small Texas towns. We all really expected more from your company. Disgusting! You have now lost my business.
I think it's an absolute shame to see a Texas based Christian company playing into the hands of the cancel culture left. You should really leave politics out of your store decisions. Texas now knows where your loyalty is and they are not happy. It's defiantly not to your loyal customers and small Texas towns. We all really expected more from your company
Well you have disappointed me. I used to love H-E-B but no longer. So you mean to tell me that you are going to side with these left wing liberals just because you don't want to offend anyone. Well, You have offended me greatly. We live in a great country and you are supporting Communism? You all are a bunch of scare bunch that are trying to fit in with the minority. We Americans are the majority and I am so disappointed with your decision to stop selling Mike Lindell's pillow, what a shame. I will never buy another item from you for not standing with we true Americans. You are DISGRACE. I will drive miles to never enter your store again. God bless the USA!!!
So HEB is now supporting the Socialist Commumist Liberal really. Well believe me I will stop shopping your stores..maybe it time you find out that this country is made up of Christianity and we will not support Commumist like Biden and Harris ..may you all belly up..and GOD HAVE MERCY ON YOUR SOULS
HEB is the only grocery store in our small town. However, in the forsee able future, we will be driving 26 miles to Victoria, Texas to shop elsewhere than HEB. Why, you ask? Well, oddly enough for pulling a product from your stores, let's say for instance...My Pillow. The reason for the pulling, again oddly enough, because the top guy at My Pillow was a big Trump supporter and donor. Evidently, that means that HEB is supporting Biden and the Demonrats in destroying our county. To me that is a rotten business plan. It will be a bit of a pain to buy groceries in Victoria but maybe Will be happy not to have my icky Republican dollars dirtying their register tills. Oh, well, there are other grocery stores everywhere and what's a few extra bucks for gas to Victoria, Texas.
So sorry to hear about you canceling the My Pillow products from your store. My hometown just opened a HEB . It is on the other side of town where I live, but that did not stop me from shopping there. I always said it was worth the drive. However, seeing this latest news about you dropping My Pillow products, you have just become another political cancel culture coward that rebuffs an American that believes in capitalism. Well, you just saved me a long drive each week. I will return to my longtime local store. Shame on you.
How disappointing that H-E-B has decided to drop Mike Lindale's products! I loved shopping at HEB and considered your store part of our Texas family. I thought you were a grocery store that cared about people. Now I see that you make your decisions based on politics, not caring about individuals. Again, I am so disappointed and will take my business elsewhere. I'll also talk to all my Texas friends about shopping some other store.
I am extremely upset that HEB would follow the cancel culture and drop Mike Lindel and his My Pillow products. I am no one important...just a Christian, a mom of four and a teacher in public education. I spend approximately $1000 a month in groceries. I know that's a drop in the bucket in the grand scheme of things, but it will be spent somewhere else until this situation is remedied.
H-E-B. I am very disappointed that you would take such a harsh stance against a business for political reason only. I pray this will not continue and your company will reconsider its cancel culture policy. You are adding to the terrible division already in this country. I never thought I would not shop at H-E-B but H-E-B is making a very big statement and it looks like you don't want my business because I support President Donald Trump!
I knew it would happen. That one day the peaceful soothing elevator music at Lincoln Heights would be removed.
On Jan. 27th. 2021 it was gone, and replaced exclusively with hillbilly folk and rockabilly.
It made me want to rush right out.
Some of us still would like things to be a little sophisticated. Some of us don't need to be jazzed up to grocery shop and would rather be allowed relaxing music to make our decisions. I know in the end, the reign of tacky, would take over corp. minds here, too.
It's upsetting to see HEB participate in cancel culture by refusing to carry My Pillow products because of a political opinion by the owner, Mike Lindell.
HEB should know it's constituents better. Your a Texas based company.
I'll be taking my business elsewhere unless I hear you change course and decide not to participate in corporate bullying.
I am completely shocked and appalled at the recent move by HEB to censor free speech by removing My Pillows from your shelves. Even if there is no election fraud and you can prove it the company shouldn't be in the business of playing a political game and jumping on the bandwagon of punishing people because of their beliefs. Actually, what is really surprising is that I expected you to support the 1st amendment and those who are calling for an inquiry into election irregularities and instead you jumped on the bandwagon. My wife and I have started shopping at Brookshire brothers again and will be giving them the $1200 we spend on groceries a month. There should be an announcement for all Texans to hear when and if you decide to stop supporting censorship and we will consider coming back and bringing those we have talked to and convinced to shop elsewhere back. You have been a good company for years and my hope is that someone there will actually support the constitution and free speech enough to reverse this decision.
Many well spoken comments below so I will not repeat - not even a clue why your company would stoop to this level. Maybe your corporate folks need a time out for making this decision. Seems if your entire organization agreed this product could no longer be morally carried at your stores, ya just let your future purchase orders complete and no longer order. But instead you had to proclaim to the world your position. Here is my position- your company will be the first I will "boycott". Not sure how the original family values of this company have gone from Christian to political.
This is to inform you that because of your "woke" politics, because of your promotion of communist efforts such as BLM and specifically because of your censorship of My Pilliw and other conservative products I will no longer shop at HEB or get prescriptions there and will encourage friends and neighbors to do the same.
So, so, so disappointed. I have been aware of HEB's bend toward liberal left thinking but keeping my fingers crossed there would be a limit to its spiral into communistic tendencies. Your founder, Howard Butt, is rolling over in his grave. I'm old enough to know. Anyone who has the audacity to cancel culture Mike Lindell, a recovering addict who dedicated his life to Christ and has been instrumental in his faith based recovery programs, is frankly an idiot and a heartless one at that. Not to mention he is one of the few who manufactures quality American made products in the USA. I will now cancel you. Conservatives aren't good at boycotts and cancel culture-we believe in free speech and capitalism. You mess with Mike Lindell, you mess with common sense conservative Americans. So our attitude is changing. I am an active member of a large Republican group in an influential area and will advise at out meeting next week to boycott our local (all quite frankly) H-E-B's. A bit of a drive to other supermarkets but will make the sacrifice. Adios-or should I click my heels and salute like the Nazis??
I never in a million years thought I'd hear what I heard today, I'm a proud native Texan and have shopped your GROCERY store most of my adult life and I'm 56 ! My neighbor just informed me that you've taken fascist actions again Mike Lindell and removed his My pillow line ... please rethink your action ... Why are you participating in this evil cancel culture in Texas of all states!? I am so disappointed I will buy my groceries elsewhere until you reconsider. You have had such a great reputation up to now I just don't understand
I'm very disappointed in your decision to pull My Pillows. You should be catering to your customers and their needs, not joining in with the cancel culture. Do you only want liberals shopping at your stores? I'm in Texas, I would think conservatives would be important to you, as well as liberals. Please reverse your decision and don't join in with these communist tactics.
I have been a proud patron of HEB stores for well over 50 years and I have always appreciated your efforts to serve our communities with great products at very reasonable prices. But your recent decision to become a part of the cancel culture is so very disappointing. I suppose that you are convinced that taking the actions to remove products like My Pillow from your product line is somehow a statement that you do not want to be associated with anyone who might be identified as racist, violent or numerous other socially unacceptable identities.Sadly many good Americans like myself are being wrongly branded and associated with ideals that we would never embrace. I am watching with disbelief that we have come to a place in America that groups have become well-organized and have learned how to manipulate public perception and use threats to cause corporations like yours to take actions that not only restrict us from having good products readily available for purchase, but indirectly falsely associate us with absolute lies. Persons like myself are left wondering what we can do to avoid being cancelled ourselves. While I have never been an activist and have no real inclinations to become one, I am becoming convinced that I must take some concrete actions to do what I can to stop this madness. I will simply start by no longer patronizing your stores and I will encourage everyone I have relationships with to consider doing the same. And I will consider what others steps I can take to widen my influence to a larger group and encourage them to join us. And I can assure you that I will not patronize your stores unless and until you offer a public apology to companies like My Pillow, for not only hurting them financially, but more than that, damaging their good name and reputation.
I'm very disappointed in your censorship of Mike Lindell. I would think you might want conservatives and liberals to shop your store. The closest grocery store to me is HEB and I will be driving right by to go to another store unless you retract your censorship of Trump supporters. I'm very disappointed in you!!!!
I've been a customer at HEB for many years. I went to HEB car wash in Leander in November. While I was inside the car wash the car wash broke down and Malfunctioned causing damage to my car. Elizabeth Gray And her boss Ricky T was very unprofessional, rude and unaccommodating to the customer. I sent 2 estimates to Elizabeth and a copy of my license. After after 2 months she issued a check for the lowest estimate which I understand. But she put the collision company's name on the check so I can't deposit the check into my bank. The check also expires in 6 months and I am not able to have the work done before the check expire in 6 months. Can someone at HEB re issue a check for the damages for in my name only so I can deposit the check into my bank and get my repairs done later when I have the time to get them done? Her car wash broke down and malfunctioned while I was inside of it. But Elizabeth Gray is talking to me like I'm some kind of criminal. The day that the car went crazy the gas station attendant saw the machine malfunction. Two store managers also came to see the machine. Elizabeth Gray talks to me as if I committed some kind of crime when it was her car wash that malfunctioned on my vehicle. I was lucky to get out of the car with serious bodily harm.
I have stopped listening to MSM due to the freedom of speech being altered. And when I heard H‑E‑B my most favorite grocery store that I shop at often has denied an American business man the right to sell his goods there I am appalled. Your store is notorious for endorsing made in America and local businesses. WTH. Mike Lindell employees and produces his goods in America.
Why would you do this?
GOD BLESS AMERICA
I am the first to be critical of things heard in the news. But checking I have found that HEB has endorsed the cancellation of an American business! Shame on you! Free speech is something I fought for and believe in. Yes it is your right to run business how you feel. Just know I am also freezing not to patronize your business. The very dangerous path you are taking by your stance is heart breaking. I sincerely hope you rethink your move. Mike has many people employed and so do you. Put yourself in their shoes. I hope to once again visit your store. I do have options.
You need to talk to ur Corpus Christi Manager Heb on Alameda n Roberts . Manager Robert had a lady go shop in there with NO Mask. Some took a picture of her with your Manager next to her n was all over the face book n shared numerous times . And ur manager was all fine about it . At least your stores can Inforce it . Instead of trying to just make sales . We have little one n elderlys that cannot servive Covid n that really looks bad on ya . Cuz alote of people refuse to go there . I've gone to Walmart n u can't go in there without a mask but ignorant people like him that don't enforce it . are the ones that get people sick . we're all trying to stay safe . Your a great company but u don't need employees like him screwing up ur business just for sales . I would reconsider have him there !
I am extremely disturbed that HEB is not honoring free speech and not continuing to carry the "My Pillow" brand. We know the original family that owns HEB has deep family roots that value free speech. If you drop the my pillow brand, then you should not carry any brands of foods or merchandise made in China as this communist country does not adhere to the ideals of free speech. You will loose customers if you do not honor free speech. Texans pride themselves on free speech and it will be sad when a Texas company does not adhere to values of Texans.
I was recently informed about HEB's misguided decision to remove the My Pillow products from its shelves. It is deeply disturbing to learn that HEB has decided to bend a knee and join the cancel culture mob. Grocery shopping is supposed to a an apolitical task. It is perhaps the last refuge where people of all ideologies can come together and escape the destructive political environment we i habit. But no anymore. Because now HEB has ruined it. Why would HEB choose to inject politics into my grocery experience? After all the pain our country has been through why would HEB choose to add fuel to the fire by taking such unnecessary action? Virtue signaling? Does HEB not have any respect for people who hold opposing views? By canceling the My Pillow company and it's owner Mike Lindell you are in effect engaging in censorship which places you in the same company as Facebook, Twitter, Google, and its ilk. This is destructive. This is anti-American. The truly sad part is you are censoring a business man whose backstory should be an inspiration to all. Mike Lindell's journey from addict to successful businessmen embodies the true spirit of our country. A man who overcame addiction and through faith and perseverance was able to start a company that provides hundreds of jobs to former addicts. And you are destroying his like because he is exercising his First Amendment rights? Will
HEB bar me and thousands of Texas who share Mr. Lindell's beliefs from shopping at HEB? Because is where you are headed with this kind of nonsense. More important, why would HEB be complicit in the destruction of hundreds of jobs and livelihoods of forrmer addicts who thanks to Mr. Lindell had a second chance to regain their dignity and rebuild their lives through gainful employment? Since now HEB is officially in the business of politicizing products, I challenge you subject every product on your shelves and them to the same political litmus test. I suggest you start with products that you currently carry that originate from repressive countries who engage in slave labor, who are the worst polluters of our planet, who do not pay their employees subsistence wages.... you get the point. What is good for the goose should be good for the gander. Last year the same leftist mob tried to cancel the CEO OF Goya. But Mr. Unanue did not bend his knee. He stood up to the mob and said BASTA! For his courage he was rewarded with sales that went through the roof. Americans recognize courage and reward it accordingly. But they also recognize cowardice. Personally and many others like me will begin to curtail our shopping visits to HEB. We got the message loud and clear. Drop Dead Conservatives. You are not welcome any more.
I am very disappointed to hear about your decision to stop carrying the My Pillow products. I did not ever think that H‑E‑B would go political. I am so disappointed in your decision. I have been a faithful customer of yours for the past 20 years. But, NO MORE! I will also ask my friends and neighbors to do the same. I will miss shopping in your stores. You WERE my favorite grocery store.
Canceling My Pillow? I am so disappointed with HEB. Your motto of "Here Everything is Better" doesn't fit with the cancel culture. Why are you getting political? You are there to provide a service. I shop at your stores all the time. I don't need you telling me what I can and can't buy or limiting my choices because of something political. Who do you think the majority of your shoppers are in Texas? I will be going to other stores for things in the future. If I can't find it at those stores I will go to your stores only if necessary. I can get political also. I am so disgusted with your decision.
I am both disappointed and disgusted at HEB for dropping My Pillow. For this Texas based company to enter the politics of the cancel culture is unbelievable. Let your customers decide on what they will and will not purchase and decisions should be made on what sells and what doesn't, not on some corporate idiot that thinks they understand the diverse population of Texas. Our preferred grocery store is HEB, if your decision to drop this product remains, I have spent my last dime in your store. I will also influence family and friends to do the same. Your decision may fly in some parts of the state, but I can assure you not in West Texas!
I have a MyPillow and love it but this insanity is not about the pillow! It's about division in our country that is out of hand! It's about not being able to have your own beliefs and someone that disagrees with you can shut you down! It's just the start! And then a house is burned down because the neighbor doesn't like your choice of paint! Then move!!!! And all of you that don't like America..... move! We are being DIVIDED!!! Get in line! Let the liberals tell you what to do!!! Stand down and follow their orders!
I cannot believe that H-E-B is bowing down to the cancel culture and is removing my pillows from their stores because people complained. HEB is in business in a state that Has many conservative customers in addition to many liberal customers. It makes me sick to my stomach that your company has decided to take part in this cancel culture that we are living in now. I have shopped at your store over 40 years and will not set foot in one ever again. There are other places I can go to buy my groceries which I will do.Mike Lindel and any other person in the United States has the right to voice their personal opinion and should not be persecuted because of that. I don't own my pillow but will be purchasing one later today. I will be telling as many people as I can to About this and hope that they all decide to cancel HEB also. How does it feel to be canceled H-E-B? You have now joined the ranks of Twitter, Facebook, Amazon... And I canceled all of them also.
You are intentional putting an American Citizen out of business? And you think that is okay? Shame on you HEB! You are a big part of the CANCEL CULTURE problem and I will no longer support you or your business. How does it feel to lose customers who have been loyal to your business over the political BS you are instigating.
So are you really going to dismiss half the country because you don't agree with what they believed that you would try to put a man out of business. How would you feel if they did that to your chain. Just because you don't agree with mike lindale does that you take his product out your store. Are you now a communist store. Shame on you! It's a sad day! I pray that no one treats your company that way! I no longer have respect for your company.
Good morning,
As I wait for curbside and REALLY APPRECIATE this service, I just heard on the radio the HEB Corp is removing MY PILLOW from your stores. As your employees work so hard, why would HEB want to stifle first amendment constitutional rights? Our soldiers died to protect our constitutional rights. I do not own a My Pillow but I am shocked that HEB has gone political. It's is sad to see HEB's true colors. Especially after they were so praised with their supply chain logistics when the pandemic first hit. I'm gone!
Another devoted customer ashamed of HEB Stores from removing Mike Lindell's "My Pillow" from your shelves. I too was not planning on purchasing one, but will now go directly to his website to purchase one. SHAME ON YOU H‑E‑B! While I am limited on where I can purchase my groceries, I will start using other grocers for food, and other sources for my gas!!
Keep your business to grocer and OUT OF POLITICS!!
I am a faithful HEB shopper but will no longer be spending my money there due to dropping My Pillow from your stores. To be clear, I don't even own a "My Pillow" and don't plan on purchasing one, but this is about trying to "cancel" an American business. Shame on you. I guess it's time for me to cancel HEB. And I'm going to tell anyone who will listen to do so too. On second thought, maybe I will buy a pillow.....
I am extremely disappointed to hear on the news tonight that HEB & several other companies are discontinuing selling My Pillow products. Every American citizen has their First Amendment right to free speech along with the right to vote. This entitles everyone to their own opinion, whether it is shared by others of not. To insert HEB into a political vendetta against those whom you may disagree or fear reprisals from other consumers is as low as you can go. This type of intolerance is getting completely out of hand and I'm just so disappointed. To think one will agree with everyone on everything is unrealistic, as well as thinking you can please everyone with words and actions. Here Everything's Better is not better anymore.
I am thoroughly disgusted over your decision to pull My Pillow products from your stores because of Mike Lindell's statements regarding election fraud. As of now we still have free speech in America, and roughly half of the electorate agrees with Mr. Lindell.
You are no longer the only game in town, so I will now be buying my groceries elsewhere.
A former HEB customer.
Please don't join in the political hullabaloo going on over the election. I want to shop at HEB.
It' isn't about Trump. It's about free speech being stifled.
PLEASE don't join in. Corporate decisions on political support in the future aren't necessary today.
PLEASE just use some dignity and stand back for now
Why is H.E.B. Not taking care of their employees and customers??!!! I asked employees why are customers allowed to not wear any masks and not social distance? I was advised that they are not allowed to enforce ,.... their health and safety???!!! I was very upset, and took action. Now my immediate family and parents (25 customers) are receiving their supplies with business who are responsible..... we will only shop at Trader Joe's and Costco.... this corporations irresponsibly is unacceptable.
Why are rhe pharmaciy in Hondo Texas not following the commissioner of state health services post that seniors 65+. Are to get the COVID vaccine immediately with the health professionals 1A. Had to put my name on a list. It appeared they are holding until all health people are vaccinated.. it appears pharmacies do not have enough people to vaccinate. Need at least one person doing that instead of between filling medications. I agree healthcare people need to be first, but how long do you give them. I am 80 years old
Horrible customer service at Pharmacy !!!! No one knows anything !! They have the deer in the headlights look! I'm a nurse at a nursing home came to get my vaccine. So I see signs posted stating no vaccine at the moment . I ask tech when ? Doesn't know with the deer in the headlights look . She asks another tech another deer in the headlights look ! I'm thinking where I'm I ? So I ask who knows? Then here comes a very young unprofessional pharmacist, with the same I don't know answers . He states we have an allotted amount of vaccines but there is a waiting list and it's by appt . Really ? I tell him my boss went to an HEB no appt waited 45 min and that was it . He was tripping with his own words. He says but we can put u on a waiting list and call you . I ask how long will it take I don't know he again answers . So I say ok put me on the list he goes and brings a post it !!!!! Are you serious ???? I'm like really my info is gonna go on that ?? He answered I'm gonna write it here then put it on a binder . So I ask to see the binder which has the policy and procedures for compliance reasons? Well he brings a binder which is disorganized and not in order by any means . So disappointed I just walked off !!!! HEB get that stuff together and train your employees,people look to have healthcare professionals for some sense of knowledge and training to help us through this time . When you have people already doubting the vaccine and scared. You need to have healthcare professionals looking well trained , able to answer with confidence and organized .
Your stores should post if someone comes down with Covid we are at Stage 5 of pandemic. I order online once awhile but find items missing so then I have to wait to get redelivery.
I am posting as I took the time out of my day to call the Riverside Store to ask this & the 'manager from meat' in a disdainful way said I could decide to get tested again for Covid or not, I realize it is my decision but I was wanting to know what else H-E-B can do to help customers wearing a mask ? seems not enough, I can't comprehend why this man was so flippant & careless with his attitude on phone.
In addition your delivery people don't want to wear a mask well, I don't want to die.
Then I call the San Antonio Corp office get message phone is disconnected, wow
I recently had the privilege of volunteering at a flu shot and drive-through PPE distribution event in Manor, Texas. HEB members Liz and Brandon, from the nearby Elgin Store, were representing HEB at the event. They were very welcoming of everyone who drove through, had an enthusiastic greeting (even with masks on), and worked to make the experience a great one for all in attendance. Thank you, HEB, for all that you do for the community.
RE: EXCEPTIONAL SERVE BY DUSY AT STORE # 746
On Thanksgiving eve, 2020, I was in store # 746 in College Station Texas, and was having some extreme difficulty with an issue with my purchases...
The service manager on duty that night was named Dusty... He immediately came to my assistance, comforted me in my distress (I am a senior citizen) And immediately solved my issues, and went way beyond the call of duty to make my H-E-B shopping experience a good one for my Thanksgiving holiday
I cannot praise him enough for being an exceptional employee and representing your company in an Incredible way! Please let his store manager and regional manager know what an exceptional person and employee he is!
Thank you so much Charlotte
I loved when I went to Austin for Thanksgiving on how all the H‑E‑B's made sure everyone was wearing a mask at all times. It made me feel very safe in the stores as I shopped. Thou............I want to the store in Waco right off IH35 and I was really upset because I wear my mask all the time because of my health. I couldn't believe that all the employees weren't wearing a mask except one self-check out employee had hers on. People walking around without a mask in the store as no one cared in that store or town.
I've encountered on multiple occasions shoppers not wearing a mask. When I've approached the managers they are very passive, shrug their shoulders and say they can't enforce. However Costco has a different take!!!! If you're claiming you have a medical condition and can't wear one (you shouldn't be in a public place if you're this medically fragile) Costco requires you wear a face shield, no exceptions. I loved shopping at H‑E‑B as a new resident to Texas, however I'm EXTREMELY disappointed in how H‑E‑B has handled this. We're front line medical workers and this is a cowerdly cop out!!!!!! No more H‑E‑B, Costco only for us!
I just want to say that I am a longtime customer and admirer of HEB. Our daughters went to Laity Lodge Camp for years and we love HEB. Thank you for standing up to the racist marketing company and taking your business away from them! Yay for being a real Christian company! I'm white Christian who is totally in support of the Black Lives Matter movement and everything else going on to try to get justice for black people.
Please don't fall for that spin move of the CEO "firing himself"
I was in an HEB today on96 th in League City Texas. When I approached the front door wearing a mask there was a young woman in front of me without a mask. There was no one at the door to remind her to wear one or to offer her one. I walk behind her and approached a store employee and pointed to my mask and her shaking my head no. He nodded yes and started to walk toward her then stopped. When I asked him why he just shrugged his shoulders and walked away. I found the store manager and he told me there was nothing they could do if she refused to wear one. They did not offer her a mask. He said he would send someone to man that doir since no one was there. However when I left through that door no one was there. I am 77 years old and at high risk. I rarely have gone out in 6 months to protect myself and others. I think it is very sad that this manager just blew me off.
I was in your store on 1960 in Humble where I purchased a Minute Maid Frozen Lemonade treat in a cup. It in the frozen section near the ice cream treats.
I live in Round Rock, Texas and would to request You consider adding the product to one or both the HEB Plus on Palm Valley and HEB on university. This a great product!
I feel like I was racially profiled against at this H-E-B off of the Summerwood area and Beltway 8. I bought some meat there it was spoiled ,so I called to let the manager know. She told me to return with just a receipt she didn't need the meat however ,"I bought the meat anyway ",but I left it in the car because I feel like we're living in a time where coronavirus is a HUGE deal and it wasn't necessary to actually drag some bloody meat inside of the store.Once I spoke with the manager Chad iit seems like as soon as he saw the color of my skin he decided to tell me I need to bring the meat back in the store. at I was told I didn't have to so when I brought the meat back in the store it was very embarrassing because the meet was bloody and everyone was staring. I didn't sell spoiled meat H-E-B did. I was treated rudely and very unprofessional. I don't recommend this store at all!! Managers need to be TRAINED or take a class on CUSTOMER service!!
The pharmacy recording only gives your weekday hours. For months now, the recording has said "our weekend hours remain the same as before", which assumes I knew what those hours were before. I've called my local (Leander) H-E-B about this, but the recording has still not been updated, and I still have no idea of the Saturday and Sunday hours for the pharmacy. I wish someone at Corporate would listen to this recording and understand why it's really not helpful to customers. Thank You!
On Wednesday August 19th I stopped at your Hondo, TX store for a watermelon and the wooden pallet that the round container holding the watermelons on was sticking out in the aisle/walk. I stubbed my toe on pallet causing injury; cracked my toe nail perforating nail bed and showed signs of bruising and swelling immediately. I was unable to apply pressure while walking and had to bare weight towards my heel to walk. I informed the cashier and sacker right away and neither of them offered assistance for my toe. The sacker stated he hits the pallet all the time because of its placement in the aisle/walk. I couldn't carry my watermelon to the car while limping so, I asked sacker to walk the watermelon to my car. I have picture and video available.
Your HEB in Stephenville is NOT enforcing the law requiring the wearing of a face covering. I was told that the "store" didn't want anyone to get hurt because of an irate customer. What about those of us who may get hurt by contracting a highly contagious virus? The action, or lack thereof, by this store's management is deplorable.
I have always thought HEB was such a fine upstanding fixture in Texas. Until now. There are signs throughout the stores about keeping your customers and employees safe through this covid crisis. Yet during my 30 minute visit to the Marble Falls store today I counted at least 8 different customers shopping with no face covering whatsoever. Then I witnessed a heated confrontation between 2 customers, one with a face covering, and one without. When I stopped by to talk to the manager about the situation he just said "well we have our signs up and I'm not asking my employees to enforce them. " This is a state order issued by the governor of Texas. How can HEB just choose to not enforce it? What a terrible example you are setting for the state of Texas. No wonder our COVID rate is one of the highest in the nation. I am no longer proud of HEB.
Hello!
I want to start by telling you that this pains me to have to send this type of comment. I have had trouble at this store off Nelson Way in Katy. From issues of shelves not being stocked, getting bad meat on more than one occasion and now with a special order of goats milk for my puppies. I rely as a breeder of AKC Show puppies on this store to have goats milk in stock for me. I text Gary Boyd personally that I needed goats milk for 2 litters of puppies mid-July. I told him in a text that I need 8-10 half gallons a week.
Well, yesterday I placed an order through Shipt and there was no goats milk to be found. I text Gard Boyd about it and he went to the cooler and found 37 units. It was in an odd place and it took awhile for him and Randall to find.
My shopper had already left they get in trouble if they don't deliver ithe order on time. So, I placed an order again today for a case of goats milk. Guess what-same story. I had to again text this evening to Gary Boyd about NO Goats Milk in the store. I called HEB and asked for a manager. I was told there was no manager on duty. I was transferred to Moody. I told Moody what happened yesterday. I asked him to please go to the cooler and look. He did and after awhile he found it behind the eggs. This tells me that no one stocked the shelf. Also, why wasn't this milk moved to the area where it was suppose to be? Does this make sense after the day before it taking a GM and the grocery manager to go look for it? For GOD SAKES, take some responsibility!!
I got a response from Gary Boyd saying that he was on the phone with someone regarding this, after I text him and called to speak to Moody. Moody was on the phone with me not, him.
Here's my issue: if I have to text a GM of a store on the same issue 2 days in a row; there's a HUGE problem. Then then GM tells me to not to text him if I have a problem. He's the one who gave me his number to text him if I have a problem. What kind of crap is this??
He said, Shipt doesn't ask for a manager. That's not always true. In fact, if they are missing something on my order I ask them to ask a manager and tell me their name. Gary Boyd also told me that he can't be there everyday or hour. I agree but, he's solely responsible for how his people are trained, how his store runs and HE was directly responsible for this issue. He tried to tell me the Shipt doesn't do a good job and I should use HEB. I don't use HEB delivery because its hard to use the app. It's not as user friendly as Shipt. Why does he bad mouth Shipt? I'm still buying groceries from HEB. In fact, I buy a ton of groceries from this store.
I also, hear from many Shipt shoppers that this particular location isn't like the Cross Creek, South Fry Road or Highland Knolls store. I agree. I always see shelves stocked and friendly people at the other locations. I LOVE HEB. This GM-Gary Boyd is rude and blames everyone else for things that are happening in his store. He doesn't ever apologize for a problem. He looks to others for blame and that's not what GOOD CUSTOMER SERVICE is about. I would like for someone to go and monitor this store. They need to get it together or people will go else where, including myself.
I would like a call back immediately. I am currently in line at a drive thru pharmacy. Portland, Tx where Joseph Salinas is the "Pharmacist" I was told my Rx's would be ready by 4PM. It is now our 5th trip to HEB and it is 7:05 PM and I'm still in the drive through waiting for my 4 RXs. I was sent my RXs and they were shorted 6 pills. I believe illegal activities are happening here. It is my birthday today and I spent and hour in line. I am angry, I am disgusted, I am out raged.
Heard that Corporate HEB had an associate remove an American mask with blue line in Lumberton, Texas. If this is true, you are about to lose a lot of business from us Texans. We are proud of our state, country and police officers. I hope this is not true because I shop there a lot in Baytown and Mont Belvieu.
Please let me know if this is the truth. If I do not receive a reply, I will take this as you do not honor our police and I will be on the Mont Belvieu page to let everyone in Mont Belvieu know. We honor our police, military and country here.
Favor is treating me horribly. They overcharged me, I opened an inquiry with American Express ( they ruled in my favor) and now Favor delivery has locked my account and a friends account since she used my card.
They accused me of payment abuse. I offered to pay the disputed amount just to unfreeze accounts. Crickets.
Why does HEB In Kyle violate a State Mandate and allow persons without masks into their store in Kyle. I was pushed out of the way in front of the meat counter. This person not only did not distance herself but handled the meats contaminating meats for others to buy.
I complained but the manager did not seem to disturbed about the incident. Disgraceful to allow these non-mask wearing bully's into your stores. From now on I will drive to Austin and shop at Randalls
Went to heb Friday 17 of July walk n there was no cart people walking for cart the guy standing door say there busy don't have time to send anybody to get some so I ask for manage I ask him he to busy and we're taking care customer inside I ask how long before they get them he say he didn't know so I left people get the cart without being Spray now who letting the virus to go around
Do away with digital coupons!!! Especially during the pandemic. You have to touch your phone to scan coupon after you have touched things in the store and waiting for the app to load coupons(too many people using it at once) takes up too much time to get in and out of the store quickly during a pandemic!
Heb has too many app HEB good has no incentives we buy our groceries that way and get no discounts we have to use another app
But we do everything ourselves don't you think we need the incentives and discounts can you improve on this I could have gotten the discount more buying more than $40 and did not and off in my cleansers
Should I go viral
#1 mask "policy" is NOT law, is NOT constitutional, is NOT safe according to OSHA; O2 is restricted to critical unsafe after 2-3 seconds of having any mask on & does NOT prevent spreading or contracting any communicable disease. Look it up yourself & know what is critical information for your health.
Masks requirement is unconstitutional and so sad to hear that you are violating our rights. Will not be a shopper in your stores any longer. I hope other citizens will do the same so you will understand we are citizens and have rights and a grocery store does not dictate to us. Good luck and no doubt you will feel the sting of the loss of dollars in your coffers.
I am truly disappointed in the new and different paper towels being sold , currently. I drive 20 to 35 miles to purchase your full sheet paper towels . What I have had to buy does not compare to the HEB Our Finest Full Sheets. Your select a sheet doesn't seem to be of good quality either. When will we have the better products again?
It's amazing that HEB allows patrons to shop in HEB while not wearing a mask. According to Collen at the HEB location at Bunker Hill HEB is more concerned about making sure everyone can make purchases even without a mask. He said that this is for the safety of the employees that might engage patrons not wearing a mask. They are concerned about not wearing a mask but refuse to enforce behavior mandated by law.
This is outrageous behavior and not even offering Senior Hours contributes to this egregious error.
Don't shop here until this policy changes. It's not worth risking your life.
I was at HEB pharmacy on Zarzamora and Military Drive when a young lady named Amber Marie Martinez was assisting a man with no mask. He was asked by patrons to wear a mask but the man coughed on the pharmacy technician and walked away.
I'm not 100% sure of the law however I know this was WRONG! I hope H-E-B took action and has placed this employee on paid leave to self isolate. ALSO I hope H-E-B filed a police report as this is a citywide requirement.
I am absolutely shocked that HEB corporate has not mandated mask wearing for all customers (employees are wearing them at the two HEBs where I shop) - over the last month, at least, over 50% of people in the stores are not only not wearing masks, they are ignoring social distancing. How do you think that makes the responsible people feel? If someone isn't going to shop at HEB because they are told to wear a mask, why would you want such idiots as customers anyway? Gregg Abbott has said that businesses can decide - so why are you exposing people to this virus?
I've been trying my hardest to fine a point of contact to talk about our Mobile UVC Disinfecting Unit to help fight the spread of Covid-19 but have had no luck. I would think the safety of both your employees and customers would be of the most concern being the virus can be spread to their family members. Our unit will fully disinfect your shopping carts without the hazardous disinfecting spray. They are only spraying the parts where the kids sit and put their hands on Shopping carts which isn't sanitary at all. Using UV light we can neutralize the virus from multiplying from host to host. Not only will it disinfect shopping carts but it can also disinfect the clothing when a individual passes through it and the uv light hits the fabric fibers. As a person or shopping cart goes through the automatic door they will encounter a blower that will blow any airborne virus present followed but the exhaust fans sucking up the air molecules and airborne virus that will filter and run through the uvc lights to keep from ever being transmitted to another person. The container also has uv lights on the ceiling so that shopping carts or personal are exposed to the light to help neutralize the virus that instantly . Although it can't kill the virus from inside the body it can help neutralize anything outside the body on clothing, shopping carts or hands by simply walking though the container without the need for disinfecting spray or hand sanitizer. Uvc lights have been used in hospitals for years in their surgery rooms to help neutralize virus from growing or spreading to patients. We can help make your place more safer and we can start building as many units as you need to get them to your stores as soon as possible. For the cost of a employee you can have these units deployed to all your stores.
As of Friday, June 12, the Centers for Disease Control issued new nationwide guidelines, recommending that everyone wear a mask in public. This is in addition to social distancing, hand washing, disinfecting, etc. As you are aware, ever since Texas 'reopened,' our Coronavirus cases have been on the increase. One major hospital system in Houston has said their isolation capacity is at 80%. I am writing to ask you to consider requiring all customers to wear a mask in HEB stores, until such time as Texas' Coronavirus infection rate is significantly reduced. I recently posted a poll question on our local Next Door neighborhood site, asking members (about 25,000 strong) if they would give shopping preference to stores requiring customers to wear a mask. And the results? Over 60% said they would. Only 30% said they didn't care! I believe you would actually see an increase in the number of shoppers coming into your store if you required the wearing of masks. Personally, I always wear one. I am writing this same message to Kroger, Aldi and Sprouts management. The stores that have the courage and responsibility to require masks will get my business for life! Thank you.
Why the hell would you let people come in your stores without mask what dome ass set this standard. Im not shopping at the store o blanco rd ir any heb anymore until make it mantory that all customers wear mask what stupped decision this is. You are cosing people to get sick and die from this dision
Dear HEB, if you're truly intent on supporting people of color and the socioeconomic disadvantaged please consider building a new HEB in the north side of Killeen Texas. Many people are forced to spend limited finances to travel across town in order to buy healthy food. We now live in a food desert of dollar stores and over priced poor quality food. This leads to higher rates of chronic health conditions for people who already have limited access to healthcare. Sincerely yours
Dear HEB,
Why are you still requiring your employees to wear masks? I imagine most of them have been working the last three months if not longer. If none have become ill after all this time (especially when they were originally not required to wear a mask) what is the point now? If it is for keeping up appearances it is for the wrong reason. You must know that unless an N95 mask, properly fitted is worn these masks do nothing to protect from any virus and are more than likely causing a lot of harm. Please do right by your employees and let them take off the mask. At least let it be a choice.
Disrespected by Brandon st Curbside Puckup. I asked him to cover his nose with his mask as he was assisting my personal shoppe put my purchases in my SUV. He never complied. I am concerned that he is one who will infect someone' because he thinks his way is best. I shop at Fairfield HEB.
Why is HEB mandating that their customers and employees wear masks? We are breathing in our own pathogens thereby causing illness. We were not required to wear masks throughout March and most of April. There is a disclaimer on the boxes of the popular blue masks stating that the masks don't prevent disease. If we touch something and then touch our masks we have defeated the whole purpose. Please consult with your medical professionals about the dangers of masks and the necessity of herd immunity.. PLEASE stop making us sick HEB!
I am furious from one of your partners that blasted another partner that came in from the parking lot and appeared to have called them over the loud speaker to report to the customer service center only to blast him for getting water when he appeared to have been overheated. This person I am assuming Allison was manager blasted in that section where I as a customer and other parterres could. Very poor management skill. This should not have happened at the very least an quite personally the fact he was hydrating himself was what I would expect. And no less. Way to go Kenneth Nall. I hope this partner is commend for taking care of us customers and hope the Heb as company take the responsibility of reprimanding the supervisors that do this at this Heb the emppoyee Kenneth has bagged my groceries and take pride in doing it right as where other baggers mix my colds with soap items etc. he has never. I would like to see him promoted as I have seen others.
We are eating HEB ridged potato chips, The front of the bag reads" Made by H-E-B in San Antonio". Which is the main reason we buy HEB brand, however when I look on the back of the bag it says Producto De EUA. If There is not clear label of where the product is made forth coming, we will look for products made in America and possibly look for somewhere else to shop for groceries.
You would do well to follow the example of Walmart in trying to practice social distancing in your stores. The stores are packed and NO sign of social distancing. This is not safe for your employees or customers. Despite what the president & Governor think this pandemic is not over. I'm 73 years old & have to do my own shopping, but honestly I don't feel that I'm safe in your stores. I pray you will step up your game on this matter for the well being of all in your stores.
This is the second time that I have bought a full pound of water in my chicken breasts from one of your stores. I was told this time that the store can do nothing about this since they do not have any evidence. I have already opened and frozen the chicken. I do not consider a 20% ratio of water to product to be fair and honest marketing. And, since you cannot respond to this for future purchases, it appears that you may be losing a customer of over 50 years, at least for chicken. I am ashamed of how H-E-B no longer seems concerned about providing good quality products at a fair price.
I bought over $200.00 of groceries today in your Lytle Tx location also with 1-large container of paper towels, 4-pack roll of toilet paper and a 24-pack of angel soft toilet paper. After checkout I loaded up the items into my car and noticed that the 24 count of toilet paper was missing.
Walked all the way back into the store and went straight back to my checkout clerk who said he did load into my cart. I told him I didn't have it and asked for a manager. Manager said he reviewed the camera and said that I had it in my cart. I asked to see for myself but he refused. Although he kept insisting that I had it, I kept insisting that I didn't. Why wouldn't the manager you promoted not give the customer the benefit? I had to wait while my other perishable items were in my car. I will voice my experience over social media and hopefully nobody else has to deal with your unprofessional staff.
Heb is an amazing store very supportive in caring for customer during this pandemic season
I request all the grocery stores to be very strict about hospital staff shopping wearing their scrubs straight from work
All grocery stores should implement a rule and must not permit any customers in scrubs inside the store to protect other customers and staff.
I tried to shop at one of your stores and was told by one your gestopo employees that I couldn't come in without a mask that a new law was passed and I had to leave. When I questioned this I was told that we are a private business and can refuse service to anyone for any reason.
So I was leaving and another one of your employees said that I could get a free mask inside so I went back in where they charged me 2.00 for a bandana. This is unacceptable I have shopped at you stores for most of my life, not anymore! It's not a law it's a executive order by a mayor. I highly doubt it trumps the bill of rights or the constitution. Good luck to your store I know a lot of people won't be back.
First, of all I would like to say thank you to all HEB employees making it to work and helping me being able to feed my family. The reasons why I'm commenting today on this page is because I would like to share my experience at my local HEB. My husband had sent me a last minute text to please pick up a few things for dinner Because we literally had some frozen fries, spaghetti sauce, and a pack of rice for dinner. Here it is 7:49 I'm walking in to HEB because I worked all day, I'm not one of the lucky ones that get to stay safe in their homes and be with their family, I'm a healthcare worker just trying to hold up my ethical obligation to continue to see people in need of care and I had 3 kids very tall young men, and 2 ladies yelling at me, "THE STORE IS CLOSED, THE STORE IS CLOSED" waving me back out of the automatic doors to leave and then I looked down at my phone seen 2 other people just walk in without anything being said so I followed I mean I already had my cart I hand so in did what needed to do to feed my family. I started at the produce aisle which was fully stocked, and again thank you so much for being dependable and providing me with the freshest fruit! Then I started to where the meat case is and the meat was all put up, fine I will just go get meat from the aisle, I did I got a pack of the fajita meat that's already seasoned put it in my cart, and as I started to get some chips all I heard was Spanish and screaming on the over head speaker, which is quite unnerving and I felt so uncomfortable shopping, after I gathered my items and got so many dirty looks from the employees because of course it was closing time, I got to the check out line right at 8:01 and was very disappointed to find out that pack of fajita meat didn't have a price on it and the cashier had said she was unable to sell it to me because there wasn't anyone in the area where the meat was, okay fine! Then I noticed their wasn't a bagger with my cashier so I had start bagging my own groceries and then I looked the lane next to me had a bagger and Belia and 2 other managers past my line screaming out orders for the other employees to finish and after 1/2 my groceries were bagged finally I got a bagger. I was just hoping that you can please take the healthcare workers in to consideration and with leave the last 30 minutes before close or stay open and extra. 30 minutes with the whole purpose of letting us get the things we need to feed our families. It would be greatly appreciated.
I ordered curbside HEB Babcock and waited 14 days for my order only to receive a text from them telling me they are out of toilet and cannot provide.The next day, I called the manager ,Rene. He agreed to hold toilet paper for me but not before accusing me of trying to sell it to my neighbors! There was no need for that comment. Local officials tell us to stay indoors this is why I did curbside.
I thought H-E-B was doing a great job due to the situation with Covid 19 until April 11th. The H-E-B in Schertz was not limiting the amount of people in the store.The entire parking lot was full. While driving by the entrance that was open, you could see many people in the store.It was impossible to practice social distancing. I was concerned so I contacted the store.I asked why they were not limiting the amount of people in the store. They said they were not doing that anymore.I asked to speak to a manager and I spoke to Connie. She told me they were doing something different. They were practicing social distancing in the store. She said they wouldn't risk the customers or the employees. Hmm,everyone in that store is at risk! I politely listened to her excuse and spin on the situation.Quite obvious her opinion was one sided. HEB is always busier than usual the day before the store closes for a day. Covid 19 is still a serious situation. I think not monitoring the amount of people in the store was a poor decision on H-E-B 's part.I think you need to revisit this decision.
Good morning I finally ordered my groceries online for the first time and had to go to the store on 11th because some were out of and I was amazed it was organized and had everything I needed and I gave agent who put my groceries in my car 20.00 and he said no I can't and I rolled the window up. I also the manager if I could tip the cashier 20.00 and the bagger 10.00. I'm good for the next 5 months. Thank for all you do for your employees it lets me know I did not make sending my Son to work there Kevon Alfred.
Why is it that your store employees are not wearing masks and not trying to avoid close contact with shoppers. I was in your crockett store friday April 11, 2020. At 8:00AM none of the employees were wearing masks. A young man was doing a halfway job of wiping down hand held baskets. It was business as usual. At Walmart a half hour later all employees were wearing masks. Most were wearing gloves. They were obviously trying to maintain a distance from others. I'll shop Walmart now and when this is over.
Hello, I am a customer in the 78759 area. I am 66 a disabled veteran with chronic illness. I manage a sober living house with younger people who go to work daily. For me it is critical to have alcohol or hand sanitizers for my own personal use. Daily trips to my H-E-B has not yielded any results. Do you have any recommendations? Thank you so much.
I'm extremely disappointed with online ordering. I placed an order a week ago just received a call about the substitutions which I fully expected. What I didn't expect was that just because mine was an online order that customers that went to the store would get preferential treatment. I was told the toilet paper I ordered was already out when then filled my order. It seems that if you order a week out that the order would be filled before anything else. So now I must expose myself and leave my house in order to try and get items I actually need. Perhaps younshould
I know it is difficult for HEB to keep up with curbside orders during this COVID-19 period. But your change of booking times makes it difficult for those of us who cannot go into the store to shop. I booked an available pickup slot for Apr 14 back in March. I haven't been able to set up another order since and unfortunately you only allow 4 additional items to be added. If you are going to limit the number of pick up times, at least let us add to our existing order. My son has cancer and Myasthenia Gravis. Should I bring home this flu he would die. I live in Sunrise Beach, an area where Favor doesn't even deliver. I am upset, even angry, that now I must chance bringing home a virus just to get groceries.
I was at the Morgan Blvd Harlingen location. Noticed only the employees working the shopping carts were wearing
Face masks and gloves . I did not see any of the inside employees taking precautions. After waiting outside in the heat and humidity I was able to advance waiting to enter the store. While waiting I observed 2 men dressed in bright blue shirts enter the store without having gone through the line. At time of checkout I asked about the 2 men being allowed in the store ahead of those that had been waiting and was told they work for "Favor", a company that has contracted with HEB to work as shoppers for elderly and disabled. Being elderly and disabled myself, I did not appreciate the "favor" individuals being able to circumvent the rules. When I questioned the manager on duty, was told it is corporate policy to allow the access to the store. When was the last time "corporate" had to stand in line in the heat and humidity. I appreciate HEB being a good corporate citizen, but if they are allowing others to "cut corners", perhaps they do need to stand in line for an hour and see how they feel about others being allowed in the store without having to put in the time. Unfortunately we have very limited competitors that would allow the flexibility to shop elsewhere,
Dear HEB on Dezavala,
Thank you for your tireless efforts and hard work to make your shelves replete with the items our families need. You guys have done an awesome job while following protocol and implementing safe shopping rules. Please keep it up. I am aware Online shopping and pickup is an option to avoid in-store exposure. However, I feel more comfortable hand-picking the items myself while wearing a mask and gloves. I was shopping today on 4/5/20 and was surprised to see half of your employees donning masks but was confounded to see the other half not wearing them. I think the store needs to implement new policies to its employees as well as customers that some form of face covering needs to be implemented. Concerned shoppers like myself do not feel safe and it also paints a bad image that reflects upon the company as a whole. Just trying to help out with advice as things will continue to progress over the next few weeks. Thanks in advance for your understanding.
I would just like to give a SHOUT OUT to HEB for their SENIOR DELIVERY SERVICES!!! I finally convinced my mom who is 80 to order from you today! You made the process super easy and she had her order in 2 hours! She was absolutely thrilled! Thank you for your continued support for helping the over 60 population! You all are making a difference! Blessings and smiles to you all!
We have always been huge HEB fans. Sadly, the way the store we go to on Slaughter and Escarpment has handled the pandemic has changed that. We are beginning to shop on Amazon, at Target, Walmart, and Randall's in order to avoid HEB. HEB is handing out cart wipes in such stingy quantities that we can't actually sanitize the carts. Insisting that everyone enter through one door and stand in line even to do that means that we're in closer proximity to people than we were prior to this practice. Most concerningly, this store has never returned to providing disposable bags. We get that everyone wants to protect the environment. We do, too. But reusable bags are petri dishes. There is research proving that they spread salmonella, listeria, and anything else you can imagine. During Coronavirus, it's a huge health risk to allow store patrons to bring in unclean bags, place them on the checkout areas, and this expose everyone to whatever germs and viruses are on the bags. A Texas court ruled bag bans to be illegal well over a year ago. Target, Walmart, and other stores quickly resumed providing free single-use bags (which can be reused, by the way), but HEB did not. Your other locations have them, so it's an easy practice to resume. I wrote an email to HEB about this a few weeks ago and got a cut-and-paste non-responsive and dismissive email. HEB can't afford to provide single-use bags at this one store to help protect customers' health? We'll sadly do our shopping elsewhere. Finally, how rude of HEB's spokesperson to publicly berate customers for actually coming to the stores. We're very disappointed. HEB has changed.
I'm a 69 yr old person who lives alone and I have lung disease and high blood pressure so I'm at high risk. Since the Covid-19 count is going up I try to do my part and stay home. I placed an order 9 days ago to be picked up today. I received a text that I would not get the toilet paper and paper towels I ordered so I requested a call. Of course Travis apologized and proceeded to tell me they received over a 1000 orders today, good for HEB. I asked him if I basically have to stand in a line with all the other people before 8AM in HOPES of getting my paper products and he said yes and suggested I get in line early. I know the store doesn't get just 1 or 2 pallets of paper products. HEB NEEDS TO ALLOW FOR OUR ORDERS TO BE FILLED INSTEAD OF PUTTING US AT RISK WHICH NOW I WILL BE. I really expected better from HEB. The store I ordered from is #741.
First let me thank all the HEB employees and staff for staying open and stocked as much as is humanly possible. Without them we would not have access to food and necessities and we all are very appreciative of your hard work. The delivery and curbside options are a tremendous help to many. I did notice that some elderly are either not willing or Internet comfortable enough to take advantage of these options. It troubles me to see couples obviously in their 70s and 80s shipping at the busiest times of the day with no personal protection. I see canes and wheelchairs. Is it possible that these folks could be intercepted in the parking lot before entering the store and requested to remain in the car while someone shops for them or give the store their list and wait at home or comeback for curbside? I know you are probably short staffed but I for one would volunteer to assist with something like this to help keep elderly safe
I tried explaining this to one of your store managers and he didn't understand. As a healthcare provider I don't see the point in wiping down shopping carts if you can't wipe down the keypads after every customer. When I explained this to your manager he told me that there's not enough people to do that but if you have enough people to wipe down the carts you should have one person who can go by customers and spray and wipe down keypads. Even keeping hand sanitizer next to the keypad would be better than what you were currently doing which appears to be nothing.
While I was waiting in the car for my husband to return with a few groceries, I observed some things that as an ER nurse working in a pandemic really bothered me. I have been to stores recently that have been taking extra precautions but this H-E-B in particular was not. A lot could be prevented with some simple changes. The attendants gathering the carts and taking them back to the store were not wearing gloves and touching every single cart handle, then would touch their phones and then their faces. I also noticed that there was no one dedicated to cleaning the carts after every use. So the employees and customers touching the carts could be exposed to many germs that could be prevented with a few simple sanitizing protocols. My husband visited the H-E-B in HUTTO last week and was raving about how great and on it they were with social distancing and how many people were allowed in at a time. This H-E-B for some reason did not have the same rules. I love H-E-B and feel that your company should be ahead of the curve in prevention for the safety of their employees and customers.
Hopefully someone will actually read this. I reached out on Facebook messenger but no one has bothered to actually respond. I was trying to offer the services of my therapy dog to help with your employees are working so very hard and dealing with all the stress that goes with their jobs during this crisis. I offered to bring Shiloh to meet with employees in Killeen and Harker Heights but received no response at all. So I'm trying here at corporate. I'm just trying to help. Shiloh works with the patients at the Temple VA but of course that program is shut down right now.
During this time where social distancing is being encouraged, perhaps H-E-B could further encourage customers to use the curbside or delivery service by PRIORITIZING curbside and delivery orders OVER in store shoppers. It is pointless to offer curbside orders if I have to come stand in line the next day with all the masses to try to get the rest of the items I need.
Hopefully someone will actually read this. I reached out on Facebook messenger but no one has bothered to actually respond. I was trying to offer the services of my therapy dog to help with your employees are working so very hard and dealing with all the stress that goes with their jobs during this crisis. I offered to bring Shiloh to meet with employees in Killeen and Harker Heights but received no response at all. So I'm trying here at corporate. I'm just trying to help. Shiloh works with the patients at the Temple VA but of course that program is shut down right now.
1st I would like to thank HEB & it's employees for their hard work during this virus crisis.
2nd thank you for limiting the number of items so that there would be more items available to everyone,
3rd placing a no return policy on items solely related to the coronavirus,
But Wish you had also a no return policy on all items purchased this time period, my reason for this is that if this items had been left on the shelf, they would have been purchased by someone who needed items
I am writing this letter today we're giving feedback on HEB Valley Mills Dr., Waco, TX I am very disappointed in our H-E-B store here as I was buying groceries for two different households they refused to sell me the bread for my client who is disabled and suffers from dementia so she couldn't even get her groceries because of this even though we had to separate baskets when I approached the store manager Chris about the situation he also refused to allow me to buy her groceries. I offered to show them my ID and her ID but Chris still refused.
Hello,
My name is Ana Holland. I picked up my very first curbside order at your Heb on Highway 1604 and Blanco on Friday, March 20.
I went online for three hours and completed my grocery list. My objective at this time was, not to enter your store because my husband is a liver transplant patient, and he has a loan immune system therefore I thought OK let's do this process so that it's a win-win situation.
I asked the young lady why my order was so short on merchandise, she stated that the order was billed only 30 minutes prior to the delivery time. I couldn't understand the reasoning or rationale for this, since my order had to be placed five days before the allowed delivery time that was available for Heb. I only assume that because there was five days to complete in order, the dry goods would be pulled early in the morning to be able to complete an order or at least attempt to. obviously this was not the case.
I took it upon myself to go in the store and speak to the manager on duty who was Ralph, I explain the circumstances to Ralph and explained how important this order was simply because I can't expose my husband to other people which would be me inside your store. He explain the circumstances again and said the order was filled at five. I explained I see that it's obviously a problem in completing your orders.
I suggested maybe operations should look into how they can maximize these orders complete The orders and generate the revenue for Heb.
Ralph took my name and number and said he would call me I thanked him for his time I asked him all I want is for the order to complete, even if it's two or three days after my initial pick up Ralph asked if I was available for morning pick up I said certainly but your website won't allow me to choose a morning pick up.
Today is Saturday morning the 21st I called your Heb at 1604, Ralph is not in yet. There was a gentleman by the name of Sam who encouraged me to speak to him about what the circumstances were. I again explained the whole story. Again.
Sam referred me too I believe Jesse the curbside manager who did not pick up the phone. So I called back and they assured me he would call. This gentleman called and simply said they can't do it. All he stated was we have other orders to fill and I asked him again could they not fill this order in another two or three days and I'll be glad to come by whatever time is available he said I'm sorry your order is closed out and there's nothing else we can do.
Sam referred me to I believe Jesse the curbside manager who did not pick up the phone. So I called back and they assured me he would call. This gentleman called and simply said they can't do it. All he stated was we have other orders to fill and I asked him again could they not fill this order in another two or three days and I'll be glad to come by whatever time is available he said I'm sorry your order is closed out and there's nothing else we can do.
I again called your Heb store at 1604 on Saturday and spoke to Sam again, Sam said there was nothing we could do as the order was filled at 5 o'clock and it seems to be the story that everybody is giving me, however we recognize the problem, but yet nobody is willing to work towards a solution!
I know everybody is working hard to complete service, however for the life of me I can't understand how three separate supervisors can't understand that obviously they are not completing these orders and they should alter the way these orders are being filled! I am asking for assistance from the corporate office as I know, Heb has always been customer oriented. I would shop your store at 8 AM in the morning however I can't subject myself to all the customers for my husband sake not my own I'm simply asking for some assistance to complete the order originally placed 56 days ago now.
I greatly appreciate any assistance that you can provide at this time my only objective is to keep my husband safe from the coronavirus like we all would like to be. He has circumstances that makes him very susceptible to bacteria and infection as his immune system has been suppressed so he does not reject his new liver
Again, my name is Ana Holland, please could someone try to help me, my phone number is
210-862-8182
To H-E-B Corporate: I applaud your concerns of social distancing & limiting the number of shoppers allowed in at a time. However, people in line are congregating & NOT standing 6 feet apart. In your well placed efforts to minimize exposure you have unintentionally exacerbated the problem. There may be no good solution. The elderly without family can not stand outside for lengthy periods. A good effort & hope you find a better one?
To: HEB
I live in Corpus Christi TX. I feel that the store management needs further training in emergency situations. The manager of store #69 was extremely confrontational with both my son and wife. He could have simply said to please exit a different way. Instead he confronted them and threatened them with police action. Now is NOT the time to push people into confrontation.
Thank you so much for your hard work . May God bless each and everyone of you. I am a loyal customer and now with this emergency It doesn't surprise me you have stepped up to help us. I only have one suggestion . Please have elderly people and handicapped people take priority on those lines to get groceries.I have a picture of a man almost 90 years old having to stand on a 100 ft. Long line in Weslaco Tx. HEB on Texas Blvd.
I just want to say "Thank You" to HEB at Nac/Thousand Oak, my wife went there this morning (Wed/Mar 18th) and she cannot believe have organized the store had sanitizier and hand wipes for the carts, even though she was 95th-in-line to get into the store, the staff was so polite and professional. They handed us our own carts as we walked-in and made sure we had everything we needed.
Thank you for running your store sooo smoothly!!!!
Sincerely,
Brenda I. Austin
A Satisfied Customer
I do not understand why H-E-B cannot have a special shopping time for the elderly and others at risk.
Also, it seems that they could give priority to curbside delivery to the elderly. I tried to put in an order for things that I need NOW and cannot get a curbside delivery until 4 1/2 days from now.
On March 16, 2020, HEB president Scott McClelland made the statement that 80 year old should not be shopping in your stores. My question is why not? He also stated that if your stores created special hours for the elderly to shop, your company would have create special shopping hours for the handicap customers. Both of these groups shop in your stores now. Where is the compassion that HEB is know for? I am an elderly HEB shopper. To hear those statements were a little heart breaking.
I want to praise an employee from H-E-B in San Antonio store at commerce and Rosillo location. Her name is Elenor. While two other employees and the security guard were being rude to a disabled man in a wheelchair, Elenor came out and spread reassurance and peace amongst the people in line outside. Her words of encouragement were greatly appreciated. Please acknowledge her with kind words because that is all we need during this time of fear and confusion. Thank you
The customer service booth at the store in Deer Park, TX was closed today on March 16, 2020 at 1 pm when I went there. I needed the services offered there. I understand we are in a serious state of unchartered waters here but I certainly did not expect to get this.
In addition, the manager there seems to have the kids (young workers) scared. This is something I have noticed since before the Covid 19 issues. I don't think things are as relaxed as they used to be. I'm not talking about relaxed in a negative manner but I can see some hesitancy in their faces. I think management needs some attention and the workers need to be talked to with immunity.
Went to Heb in San Pedro at oblate. Picked up 2 dozen eggs. At checkout cashier said limit one in the wggs.
Okay- I said my sister would be buying the other dozen and they said NO
Manager even came over and was very rude and told every cashier not to allow my sister to purchase those eggs. REALLY- we don't live together and it wasn't allowed- I think this is totally ridiculous!!!
Terrible customer service- Manager totally RUDE!!!!!!!
I have been trying to call the Corporate office to no avail. I contacted my local store to inquire about using SNAP benefits to order groceries for curbside pickup and was told that was not possible. Seems like a great idea under the current environment. What do you think? Keeping people from having to physically go to buy their groceries seems prudent. Especially elderly folks like me. Thank you. Love my H-E-B by the way.
Please consider opening an hour earlier for our senior citizens to shop for what they need. I spoke to several while shopping who were worried because they could not find what they needed. Some said they were sick and could only drink bottled water and could not find some. My neighbor is worried because she need s water and chicken for her sick mother. It is heartbreaking!
Concern citizen,
I will make it short and simple. Do you think that H-E-B can design a day and allocated time only our senior citizen shoppers? This would help them get their food and items needed without them exposing themselves to the general populations.
Respectfully,
Maribel Gaytan
With all the hoarders, I was thinking, the extra stuffed purchased, the hoarders will want you return packaged food. Why not put up big boxes DONATE here, give them all receipted like goodwill, a one time write off for an emergency in their taxes! You win! The hungry win! And shame on the hoarders. The poor, elderly are without staples and tp. Many frightened taking the bus and walking to find no food. Bless them all!
With the new hours 8am-8pm, the elderly should be the first ones in for the first 2 hours. They need to be taken care of first. Then the rest follows. They are getting pushed, having things taken out of their carts, and fighting over what they need. Please consider this as an option.
The HEB At Kingwood is closed at this time (6:30 AM) but the store is full of workers filling their carts with Water, Toilet Paper, and other goods. So when your store opens at 8:00 AM, will their be anything left for the customers? I counted at least 20 associates shopping in the store. Many are taking their limit to their cars and then returning to reload for more. This is very inappropriate.
Why hasn't HEB/Central Market closed off self serve olive bars salad bats and such. We are in the process of fast approaching Corona Virus. I cant believe HEB corporate is not making any changes to the status quo. Its not a matter of IF, it's a matter of WHEN the virus starts to spread. I'm ver disappointed in HEB's lack of vidion
Just shopped the new location near Kingwood.
They need more people to help out with directions and to answer questions. The local Kroger's and Walmart's do a better job from starting shopping to checkout.
This new one at North Park and 59 should just have self checkouts and some how train their people. Back to the old HEB in the back or to Kroger!
I live in Denison, TX and would love to see a good grocery store come to this area. The Sherman/Denison area is growing rapidly, and an HEB store would do quite well here. We currently have Albertsons and Kroger here. The Kroger is a small, old, dirty store, and both Albertsons stores are old and the selection is not good.
I worked with a lady for 28 years who has been battling her daughters cancers for years now. Her daughter was put into ICU dealing with pneumonia and mom has been right by her side. She had a few minutes while her daughter was having treatments to run to HEB here is her story:
I normally love HEB - for everything from prices to the way they are involved in the community. But today I was disappointed. I ordered for curbside pickup at 3:00 this morning from the Mueller HEB when Lizzie was having breathing treatments. It was totally my fault that I chose pickup for tomorrow thinking it was pickup for today. I ordered 15 items I really needed. I got to curbside at the appointed time and they told me it was the wrong date. I explained that I'm in ICU with my child at Dell. The manager denied a quick pick of the items saying they were too busy. I was the only car in the curbside waiting area. I know it was my fault in getting the date wrong, but I hoped for a little special consideration under the circumstances. It just made me sad.
This hurts my heart. What happened to compassion
I'd like to voice my compliments to two of your employees at the Georgetown HEB (store number two) both Courtney Kelly in the meat department and Anthony Stasulli (one of your managers) both completely went out of their way to make our New Year's dinner a terrific one. Courtney is always so helpful, friendly and fun, she knew that I wanted to purchase a pre-cooked prime rib, but because it is just my husband and myself it was too much money. I was walking through the store when she came up with a prime rib that had been marked down as well as a $10 off coupon, As they were expiring soon. I also had tasted your garlic roasted horseradish at the cooking connection and wanted that desperately to go with the prime rib but the store was out of them and Anthony was able to find one for me! Both employees completely went out of their way to make a very loyal customer happy ! I have to say that 95 to 97% of your employees are absolutely terrific that is why it is my HEB! Thanks so much
I had an idea for HEB stores. Sometimes I am wondering around looking for an item, and someone that works there.
My idea is: If HEB was to have an app ready and available to use with the variety of electronic hand held computers that if
they were looking for location of an item, such as Isle number they could type in the product and it would come back with what the isle number is to find the product they were looking for.
Bring back my brands Burnet HEB. It is terrible, many many folks here have to drive to Marble Falls - another 15 to 20 minutes just to get well know brands... Ziploc, Butterball, Wrights bacon, Pepperidge Farm, Pilsbury, Boboli.... it is ridiculous. More like shopping at a 3rd rates grocery store. Ugh!
WELL I, had the pleasure of going to HEB ,ON ALDINE WESTFIELD an I LOVE HEB STORES, well went in store an had to use bathroom OMG IT WAS HORRIBLE ,IT WASNT FIT FOR A ANIMAL TO USE THE RESTROOM,IT WAS AWFUL AN DEGRADING,an when I told worker he just brushed me off I was so upset I had made groceries an like I said I love HEB, BUT I COULDNT EVEN PURCHASE ANYTHING WAS VERY SADDEN THAT THEY TAKE SUCH LITTLE PRIDE IN keepin store restroom up top code,a lady had to hold her daughter up to use restroom it was that FILTY.UNHAPPY CUSTOMER
From the time I met Howard Butte, JR., I have been impressed with the Buttes. Moving from Kentucky-Indiana to be near my children in Texas, I have encountered the HEB stories and their other activities and I am very impressed with quality and good intentions.
I grew up on a farm and was a 4-H international exchange student. I believe I know a good deal about produce. I have been very dissatisfied with the sweet corn in the stores because it all comes in too mature. For those of us with discerning taste, why can't some be less mature? Also, I have asked and not received an answer whether or not the strawberries are gassed like tomatoes to look ripe when they are not.
I received a phone call from my bank about a declined credit card transaction. I wasn't in HEB and quite frankly rarely shop there. I called the bank this morning and got as much information as possible learning my card number was used NOT ONCE, BUT TWICE- first transaction was declined, second when through. I called the store where it was used and spoke with Denise. She replied she would look into it and call me back. She called me back only to say she didn't find any amounts ran that day and I needed to call my bank...I promptly informed her that I had already done this and that's where the information came from!! She also told me there was NO WAY to look up information on their registers to show a transaction being voided...not sure how that's possible since I'm pretty sure a manager would have to void it! I'm currently waiting for Denise to call me back with some information....wonder if that will happen. I've decided that I'm going to pursue any and all legal action against anyone involved with this crime!
I Really Don't Care For Buddy Bucks. Mainly Because When My Three Girls Are Given More Than One, It Takes A While To Use The Machine. During Busy Hours We Have Children Who Crowd In To Use The Machine As Well. I Really Started To Like When I Was Asked If I Wanted Them Given, I Could Just Say No.
Today The Cashier Handed My Girls A Couple Each To Be Nice. The Machine Already Had Children So We Left. On The Way Out I Looked Back To Find My 5 & 7 Year Old Gone! The Buddy Bucks Had Blown Out Of One Of Their Hands And They Both Had Run After It Without Saying A Word To Me. Needless To Say, If You Are A Parent You Will Understand How Much I Really Don't Care For Buddy Bucks To Put That Kind Of Fear In You For The Seconds They Disappeared. What If They Had Blown In Front Of A Car? We Have Saved About 600 Points But Still Haven't Turned Them In, I Guess, I Just Really Don't Care For The Program. Seems Small But It Does Affect My World Everytime My Girls Come With Me To The Store.
I am a former employee Of HEB. I left the job On my own accord. I witnessed employees who do not work with one another. Following a worklist that seperates hot side employees from cold side employees does not work.When one side gets done they do not help the other. There is no team work everyone is out for them self.There are serious sanitation issues too many to complain about. I grew up in the supermarket industry, Im happy it wasn't HEB.The knowledge that I have far exceeds the simple minded people that run your company! You have employees(night crew) pull pallets out onto sales floor blocking customer's ,not to mention what an accedent that could cause.Your"6 wheeler" I call them "U Boats" the ones that are one sided they are so easy to trip over if you don't watch.Your shadow boxes at the end of an isle for instance frozen, the end cap where I worked had tea bags and cookies?? I would have cherries, cones,sprinkles and chocolate syrup for cones makes sense right?Partners with 17 years experience had no idea how to chunck a specialty cheese for a customer.How does that happen? I've been in the business for 25 years I learned every aspect of the job and successfully a deli mng. for 18 of that 25 years. I was very dissapointed with my employment at HEB.If you are scheduled 40 hours and then your department manager schedules a meeting you should also get paid for that extra hour instead you are required to make up the time so there is no over time If it's not scheduled within your work week it should be paid. Now let's get to the United Way Meetings: I don't feel that you should be pressured into giving, It should be anonymous for the individual. I've seen where the employees who were unable to donate were posted that's just wrong.No one has that right. Most emploees barely make a living on their pay rate.I had 25 years experience and recived $10.00 hourly. Then there is picking partner of the month,why is that nominated by store employees and not dept. manager and store directers therfore I feel obligated to say the wrong people are given their" thinking caps" to make decisions on anyone's work performan's. Although I am no longer working for HEB: I reamain concerned for those who are that's the type of person I am In Closing Things are not handled in a professional manner. Caroline Traganos
Why would a employee should be sent home for days just by finding a phone while been a coustermer ..He was not on working ours isn't that invading his personal life..it has been 9 hours after clocking out and that person returned it when owner went back ..The cash register told that person that the person after him must have seen it because that person worked there ..
Again invading that person life..I think she should of just told their manger to ask ..and not the that lady. A employees life..and she was working when talking about some coworker. .on break she told coworkers what happend too.i think she should have been sent home..for talking about other people buisness
first of all I like shopping at this store until I found out that they do not care about their customer's safety.Last sunday 01/05/2014 at about 5:25pm as I was leaving the store,I was waiting for traffic to clear on Fairmont by where the gas station is when I was rear ended and then the man just ran off I lost him when I tried to get his plate number.So I went back to HEB on Monday evening to see if they had camera \'s of the parking lot and manger said no just the one pointed at the gas station.You know I go in there some time late at night but not any more knowing that they do not have any security for customers.They want business but could care less if I was safe leaving their store..I'm very disappointed at the manger their because he didn't seem to care when I told him about what happen.I;ve come close to getting run over in that parking lot before idiots drive way to fast threw there.I go their as much as 3 or more times a week ... The store is HEB on Fairmont in Pasadena,Tx any one witness the hit and run
PS I think the manger needs to have more concern for the customers that shop there...
I have lived in San Antonio for over ten years and moved to Greenville, Texas just 45 minutes outside of Dallas a couple of months ago. I MISS H-E-B. Please build one out here! There is plenty of land for sell out this way. We have a Walmart out here and as there prices are good its just not up to H-E-B quality. Their produce stinks and the meat selection just is not the same! Why are there not H-E-B's out this way? The last one I noticed is in Waco, Texas. I LOVE H-E-B. Please think about expanding. The people out here would love and appreciate a nice place like H-E-B to shop at.
Oh my gosh after reading all those complaints of yalls I know I won't get any help with my situation No wonder HEB Ms Cecelia Brooks is not answering my calls. I fell out of a electric cart last year around this time. I was going to my sis SUV after shopping inside and just wanted to go sit in truck.. Just brought little some thing then I headed to truck to wait for my sister to come. I lifted up out of the electric chaircart when the bottom part wasn't stationary on the cart moved. Which caused me to slip and Fall. Landed on my stomach side slid a little. and seems like I slid some scraping my left fingers and my
And my left knee were skinned up slightly.My mistake was not going to hospital right then but had been in hospital for long time; just didn't wanna go back then thinking I wd be sore but not all that sore. So when the Security Guard, he saw me fall that nite asked if I wanted to go to hospital I told him No. Sell I got really sore and went to see doctor. Called HEB
: to give report to an HEB employee Ms Cecelia Brooks. she gave me a Case # and guess what She never calls me back. I did not believe it until.I read these other complaints that HEB was.like that towards their own customers. My case is about to end in few more days and I can't get anybody. Maybe I need an Atty. The reason I waited to last minute is because HEB told me I could wait that long and I waited because I had two transplants
Therefore I was weak still is weak but I trusted in HEB to be better than this. HEB Ms Cecelia Brooks won't even return my calls making it where it will be too late for me to settle this case. Wonder what can I can do. I'm not going to stop me from telling others how they treat us after getting hurt on their premises and its their.fault-her waiting until my time to do something is too late. I am 66 years old had double transplant and if I get nothing out of this I'm still going to let it be known what kind of business HEB really is. Which is a shocked to me HEB was my family and my friends including myself a place to shop at.
I slipped and fell on my knee July 25th, 2013 in a water spill on the can veg. aisle. This was at the HEB on Aldine Westfield in Spring, TX the assistant mgr's, Roberto & Anna knew the spill was there, I heard them say there wee spills on aisles and they called for clean up. Well I past the guy w/the mop at the front of the aisle, he was talking to some other guy and holding the mop. He saw me go down the aisle and did not warn me. No caution markers or wet floor signs.
I have been dealing w/the so called Risk Solution guy, Jesse who told me they were not liable!!!!! I had an MRI have a fractured knee, torn minicus in my left knee and will have to have surgery, also tore the rotator cuff of my right shoulder trying to catch myself on the shelve to keep from falling, did not help. Can anybody tell me why these people do not think it was their responsibility to provide me as a customer a safe environment? I have shopped at this store 19 yrs. why would I choose to slip down now and cause pain and suffering to myself? If Jesse talked to "HIS" people at the store, they lied, they knew the spill was there and did not mop it in a timely manner. Will not give them any more of my money and will probably have to get an attorney. I find this incompetent and irresponsible of HEB the Great company, LOL
customer service is totally absent from this company. I have been complaining for months and as yet over many issues and as yet I have not been contacted by the management. Examples bought a bag of chicken thighs and it had 3 backs in it, roast was 14.78 and rang up as 47.93, they had to call the store manager the meat market manager and do their jobs before they would fix the problem and let me leave.
My wife has been with HEB for 5 yrs now, I got another job and we have moved to Krum, Tx area, which is near Denton, Tx.
I know how much my wife LOVED working for HEB and wonder of y'all could build atless one HEB in Denton, Tx so she can be happy again?
Her name is Helen (Maddux) Sponsler, maybe y'all will since I don't see any HEBs in this area, just think of all the customs that be happy if y'all did, and my wife to.
While in San Antonio we were looking for 2 products we cannot find in the Dallas area at any store. Several HEB staff helped us by ordering the items so we could stock up and bring back home with us. Paul in particular at store #141487 on Bandara Road went out of his way two different days !!! While excellent assistance is not unique we wanted to be certain HEB knew about this.
We currently drive 45 minutes to our nearest HEB, which is why we stock up on items when in the SA area!!
THANK YOU,
HEB does not want to be contacted directly , hiding behind message systems . The name suggest that everything in this store is better than anywhere else and this is not true. HEB management does not care about customers . They want only profit. They can downscale selection in smaller town assuming that people living there eat just tortillas and beans and forgetting about more refined customers. Wal-mart is doing much better job than your store. If I have to go to San Antonio to buy grocery I will not go to HEB ,I will go to Costco with much fresher produce . Wake-up! You are loosing customers.
I rent a Rug Doctor I kept it longer than the time got charged a late fee totaling 179 dollars and some change I ask the manager since I frequent the store and I go through there at least once every other day for some type of discount seeing as how I also spent well over 100 dollars in Rug Doctor p roducts he wouldn't hearof it. he proceeded to tell me that I didn't have to get an attitude in front of customers and numerous employees. I did go to customer service quite often to cash checks out of my personal account to myself and he will not allow me to do this anymore until I've paid the remaining balance. he's made a payment plan for me, if I don't hear to that payment plan I can't cash check or anything else of the nature up there. so he's like the Rug Doctor police. I mean seriously I know that there's only so much a manager can do but he could have helped,he worsened situation. I feel like I can't go back into the stor,
I entered HEB on 12-22-12 and was assisted by unit director. I ask for wall hangers and he didnt want to assit in helping me look. THat was very strange. THis is my next visit on 12-23-12. I parked in a handicapped parking, using my handicapp tag. I was approached by this unit director (his face seemed fimiliar and I figured him out). This unit director stopped me as I exited my car and made these statements towards me, (do you just drive aroung with a handicapp tag for the fun of it,you are a loser, you are a ignorant black man. I stole his country and blace men doesn't belong here. On the same day 12-23-12 I reentered the store seeking my suspicion of this person. I turned out he is the unit director of the store. I received a business card from witness and I know of two(2) other witnesses whom witness him following me out of the store statin he will always stay in my ear. I have the address, date, time and witnesses. What should I do?
Check out this cool map plotting the corporate office headquarters for major companies.
Find recent HEB company news! Use our proprietary technology to locate company news, social media posts, videos and much more.
HEB customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Have an idea for HEB? Submit, rate and comment on HEB ideas by visiting IdeaIncite.com.
See detailed HEB customer service rankings, employee comments and much more from our sister site.
Get immediate support for your HEB support questions from HelpOwl.com.
Find HEB hours of operation for locations near you!. You can also find HEB location phone numbers, driving directions and maps.
