Posted by L G
Re: HB Customer Service Feedback - Toaster Ovens - [email protected], Consumer #1960643
Re: disappointing attempt at customer service
I've never bought an appliance before that was designed to fail soon after a year and where its company didn't do what it could to make things right and keep a customer. Why would I spend another $60-80 on yet another appliance from a company that doesn't stand behind its product? If you weren't planning on offering to replace it, why did you need my mailing address?
Since you insist I find my year old (or older) receipt, I will look for it and will get back to you if I find it; having to dig up a receipt, especially after such a tumultuous time in my life, is reason on its own to be frustrated with Hamilton Beach. Also, I can't fathom how this company 1) first off, counts the warranty from purchase date, as ordering by mail obviously has a lag time till receipt of item; 2) second, does not stand behind its products, warranty or no, after a year. I won't be buying any HB appliance ever again just for that kind of hands-off responsibility; 3) doesn't understand or care that feedback about this negative experience with the HB product failure--and the failure of the company to offer any explanation, apology or helpful resolution--will be left on every pertinent website and social network available, including consumer help sites (BBB for one), to let them know this was far from a satisfactory outcome.
I'll also be sure to dissuade all family and acquaintances from purchasing your products in the future since HB obviously is not the quality company it used to be.