Jeep Corporate Office

Jeep corporate office headquarters location, phone number, address and feedback

Please find details for the Jeep corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Jeep corporate office headquarters information we have, please feel free to submit an update.


Corporate Office Address:
Jeep
Fiat S.p.A.
1000 Chrysler Drive
Auburn Hills, MI 48326
United States
Phone: 248-576-5741

Jeep Corporate Office Comments

Posted by cmendivel


Jeep dealership in Buena Park CA is misleading their customers to put it in a nice way. In January of last year they claimed my engine was blown. Long story short: I had my vehicle towed out of there. Paid to have it towed for a reputable mechanic to determine there was no blown engine and melted fuses and hoses as the Buena Park employees stated. FRAUD ALERT! I RECOMMEND EVERYONE STAY AWAY FROM THE BUENA PARK JEEP DEALERSHIP IN CALIFORNIA.

Posted by Cathy Webster coffey


I've had my Jeep Compass Sport since 2007. Never had major problems thank the Jeep corp and keeping it serviced. Looks rough be still runs. It's Army Green love it. Any Chance I can get a good deal on another one? I'm 72 and can't afford a new car. I love the Jeep but paint is fading PS and ,4 wheel drive doesn't work.only car I have to get the 3 of us to Birmingham to the Dr. TY

Posted by Anonymous


I have been without a car for almost 2 months total because of the gilroy jeep dealer and the repurchase representative at jeep chrysler. This has been an awful experience with jeep and I will not be buying another jeep because of this. They do no respond have not offered a loaner vehicle. Because of the lack of customer service at gilroy jeep dealer and repurchase representative this has been an awful experience dealing with jeep.

Posted by Anonymous


I have been without a car for almost 2 months total because of the gilroy jeep dealer and the repurchase representative alexis stubblefield at jeep chrysler. This has been an awful experience with jeep and I will not be buying another jeep because of this. They do no respond have not offered a loaner vehicle. Because of the lack of customer service at gilroy jeep dealer and repurchase representative this has been an awful experience dealing with jeep.

Posted by Anonymous


I will NEVER buy a Jeep again. They do NOT stand behind their products!! 19,000 miles and has overheated 3 times in a year and a half! If that's not a lemon, I don't know what is!! Shame on you jeep!!

Posted by Jed ad


My daughter bought a 2021 jeep wrangler limited brand new and now there is something wrong with her transmission no fault of my daughter it is a factory defect they paid 60,000 dollars for this Jeep, they said they would give her a rental it is a van that looks like it was
just pulled out of a field somewhere filthy and full of dog hair SHAME ON YOU AUBURN, ME JEEP YOUR CUSTOMER SERVICE WAS is
AWFUL AND THIS RENTAL IS AN INSULT. I have owned jeeps since 1996 they car I have owned for years I have bought 4 new ones never had a problem with service or warranty on a vehicle. After seeing how she has been treated, last Jeep I will ever buy.

Posted by Anonymous


I love my Jeep Wrangler 4xe but I seriously question how Chrysler continues to sell Jeeps if they can't provide decent, polite, prompt service. Every time I have attempted to take my Jeep in for service I've had to deal with long delays getting an appointment, no warning that I'll have to arrange for a rental car, longer than reasonable times for the actual service (almost always have to leave it overnight), rude or missing service personnel. At San Diego's Kearny Mesa dealership I was told that because "Fonzie" had not shown up for work I had to fill out a service request and then Fonzie would call me whenever he came to work. REALLY?????

That's only one example. In the past, with the same vehicle, I've had to drive for three weeks with the "check engine" light on because they couldn't fit me in for repairs until then. This is NOT good business and it is not reasonable. I"ll think long and hard about buying or leasing another Jeep. This is my fifth Jeep -- not good business to piss off loyal customers.

Posted by LadyL


On 3/21/23 I brought my 2008 Jeep Grand Cherokee ( which has a Powertrain warranty in force).It was coded "Leak Evap System.I was informed it needed a new gas cap for $41.95.I said "fine ".Then I was told it required a "smoke test" and that if I declined that procedure my Powertrain warranty could be voided.Of course I had to agree to have it done...which included antifreeze and cool/flsh for another $91.90.The test showed NO LEAKS.I only needed a new $41.95 gas cap!To my shock my bill came to $729.80!!! I feel I was taken advantage of .. especially since I have done some research to find that the "smoke test " takes 1 1/2 hours.So even at your labor rates this bill is ridiculous and excessive ..
$729.80! Basically for a new gas cap.So YES! I am very upset.
I have reached out to Jeep manager at West Islip NY...was going to look into it...NEVER DID! Also wrote to "corporate" NO RESPONSE ... What a disgrace to treat a loyal customer for over 30 years!!!

Posted by Poor service from all


This is an account of a personal experience to the lack of caring or training in customer service. The poor sense of responsibility and compassion from the person that took a job to serve the public.
I have a 2021 Jeep Cherokee Trailhawk with 33137 miles on it. This is my second Jeep Trailhawk and I love the vehicle.
My wife and I live near Phenix Arizona. We left Arizona traveling to the upper UP of Michigan. We made it to Santa Rosa New Mexico when our Transmission went out. We had to be towed two hours to Amarillo Texas. We have AAA and were told we had to go to the closest Jeep dealer, which was Texas Dodge, Chrysler, Jeep and Ram in Amarillo Texas.
After the dealer diagnosed our jeep, they said we had a broken P.T.U. (Power Transfer Unit) on the transmission. The service advisor (Ivan) said it will be several months before the part is available.
As my wife and I stood there in shock another employee who looked like a manager came up and asked us what's going on. Along with our service advisor we explained our situation to him. Thinking he was a manager and there to help us. His suggestion to help our situation was (can I interest you in trading your car in?). He was a salesman and made us feel like he was there to benefit from our misfortune.
We said our jeep is a 2021 with 33000 miles and paid for. The repair is all under warranty. I do not want a new car; we just want ours fixed!
After my wife and I calm down. I asked our service advisor, with all the dealers in the United States doesn't anyone else have the part.
Our service advisor (Ivan) talked to his service manager about this and together they looked up the part. They found 46 other Jeep dealers with the part but told us the other dealers would not give the part up in case they need it. I thought this was totally ridiculous. I said we need this part they don't! They should give it to the dealer that has a customer for it. They said it doesn't work that way.
Ivan our service advisor then did say they found a dealer in New Mexico that has one on hold for a customer but has not confirmed he will use it. The dealer said they must wait a week to see if he is going to have his vehicle fixed. If he does not fix his, we may be able to have it. If this part does not become available to us, our dealer has no idea when our Jeep can be fixed.
This all happened on the Wednesday before Memorial Day. We asked what we should do or was there anything we could do to help this along. The dealer could not give us an answer. We said we will get a hotel near by and wait and please keep us informed of what is going on.
Everyday I called to see if there was any news on the part. Our service advisor said no, he had to wait a week to see if the part would become available. I asked Ivan if he could call them and see if anything can be done to find out if we can get the part. Ivan said no we have to wait.
By Friday I could not just sit by and wait any longer. It was obvious our service advisor was not going to do anything to help move this process along. So I called the dealer in Washington state where we bought our Jeep from to see if they had the part. They did not.
I then called the parts department from dealer which our jeep was at and talked to a very nice and helpful Angela. I told Angela my predicament, about being stuck here in Texas and coming from Arizona. I then told her that our service advisor said there were 46 of these PTU's at other dealers. Angela said yes it looks like there is, but they are only allowed to deal with a certain group of dealers. I asked her if I could have that list and call myself. She said I could try and gave me several dealer names.
I first called the dealer in Albuquerque NM. This was the dealer that had the part on hold for another customer. I told them our predicament and asked if there was anyway to see if that customer was going to use the part. They said it would be no problem for them to call the customer and ask him if he was going to have his jeep fixed. Which it turned out he did want his fixed and the part was not available.
I then called an Oklahoma dealer which the part was no longer available. The third dealer I called Huffines Chrysler Jeep in Lewisville Texas had the part. The parts tech Rodger said it just became available. Rodger was so helpful in getting us this part. Rodger said have the Texas dealer call him and he will get it shipped out.
I then called the parts department of the dealer which has our jeep and asked them to call Rodger at Huffines Chrysler gave them the phone number and asked them to order the part. I also called our service advisor, gave him the dealer name, parts rep's name and phone number and asked to please make sure someone orders this part before someone else asks for it. In the beginning of this I was told hundreds of vehicles were trying to get this part. That is why the long back order, and I did not want to lose it.
I waited a little over an hour and then called Rodger the parts rep at the Lewisville dealer to see if my dealership has called. Rodger said no one has called.
Needless to say, I was a little upset. I called Texas Chrysler parts department. No answer, leave a message. I called Ivan our service advisor. No answer, leave a message. I drove to the dealer in my rental car that we had to lease, because they do not have loaners. I wanted to find out why no one ordered the part.
Now walking to the parts department my wife and I ran into the sales manager, at least that is what it said on his shirt. He said to me, you look upset can I help you. I explained my situation. The sales manager looked at me and said have you thought about trading your car in. I said it is a 2021 with 33000 miles and it's paid for. I just want it fixed. My wife pretty steamed, said she was calling the local news and see if they can offer any help. The sales manager was only concerned about the dealers reputation said, we pay them a lot of money. They better not come here and say anything bad about us.
The sales manager showed little concern but said let me see if I can help. We walked with us into the parts department. He said this guy behind the counter can help you and left.
I asked if he was the parts manager. He said no but could help. I told him that over an hour and a half ago I called and told a person in the parts department that I found an available P.T.U. I gave them the name of the dealer, the person to talk to and the phone number. They just need to call and order it. No one did, why not?
He proceeded to tell me they are very busy and his department was working had to find the part for me. The parts rep said they were waiting on the part which was on hold. I said you were not going to call about that part for another 5 days the Wednesday after memorial day. He said yes that is what we were told.
I told him I called that dealer and ask if it was possible to check if it was going to be available or not. They said sure they would call the customer. Turns out the customer wanted the part. I asked why is it I could get that done and not your parts department and then call around and find one that was available? He could not answer me. I stood there while he ordered the part before I left. When we were back in the car, we called the Lewisville dealer just to make sure it was ordered. It was.
This was the Friday before Memorial Day. Now we have to wait until Tuesday after Memorial Day before the part gets here.
It is now the Tuesday morning after Memorial Day. We have been stuck in Amarillo Texas for 7 days about 700 miles from home 1350 miles from our destination and no one from Jeep or the dealer is calling us with any information. On Thursday May 25th I call Jeep customer service and was given a case manager to help me through this process. She called me once to ask why the dealer did not order the part and who was the service advisor. I call her several times every day and never heard from her.
I waited until after 10:00am on Tuesday. Since I did not here from the dealer which has our car, I call Rodger at the Lewisville dealer parts department to see if he had a tracking number on the part. Rodger looked it up and said it was delivered to the Texas dealer around 9:20am that morning.
I called Ivan my service advisor to see if he knew it was there. Ivan said did not know. He put me on hold and went to check. Ivan came back to the phone and said yes, it is here, and he told the service technician to get started on or car.
Today it is Wednesday May 31. Been here in a hotel for 8 days. Ivan our service advisor called this afternoon with an update on our car. Still working on it and hope to have it done by tomorrow afternoon.
Thursday morning June 1st around 10:00am. No news yet, fingers crossed.

Posted by Matthew hannon


I am an owner of a 2021 jeep rubicon 2.0 turbo. I treat this vehicle better than anything I have ever owned. Only two years in to having this jeep, less than 19,500 miles. On may 13th driving down the turnpike, the engine decided it was going to over heat. I checked all my fluids and were all full, but no antifreeze would go to the radiator... stranded on the turnpike two hours later road side assistance shows up for a tow. We were towed to RockRoth dealership in Allentown PA. Once we arrived at the dealership I was expecting a loaner or rental car according to my warranty I would receive one if my car broke down. I was told there are no rentals available and was told the best they can do is give me a ride to the airport. I live in wilkesbarre, which is an hour north from where I was at and stuck right in the middle of where we were going, which was to go see my nephew that was brought into the world the day before. So after we were sent to the airport...(thanks for nothing), I had to call everyone in my contact list to come give my girlfriend and I a ride home. So after sitting at a airport in Allentown, which was never even a thought of where we would end up. Finally my brother had to drive an hour to come get us and bring us back all because I pay for a warranty that you do not honor and even worse leave your clients stranded in some random airport when their vehicle that we buy from the dealership brand spanking new breaks down. It is currently Monday the 15th and I have no update on my vehicle, no update on a loaner vehicle, and no transportation for the foreseeable future. As much as I love JEEP! I will be very hesitant in ever buying another and I'm currently thinking about getting out of mine all together after the way we were supported in a Time of need. Don't even waste your time with the warranty talk...THEY DO NOT HONOR IT!

Posted by Beth


I have a 2015 grand cherokee jeep.
On April 16, 2023 i was driving on the highway and my driver side head rest deployed while I was driving. It almost caused me to collide with another vehicle. It hit my head forward causing me to brace my steering wheel.
Since this happened Sunday evening i called the closest Jeep dealer to me which was jeep of watertown CT.
When I called to speak with the serive department to inquire if there was a recall on my jeep the gentleman put me on hold after i explained what happened to me. He mentioned to me there is active recall for that but would need to look at the vehicle. I explained to him i was never notified of this. He scheduled me for May 4th as he didn'thave any sooner appointments. I explained that is almost 3 weeks out and that i needed my vehicle to get to and from work and that I didn't think it was safe to drive the car that why.
I feel this is unacceptable. This would of seriously hurt me or another person on the highway.

Posted by Anonymous


I had the misfortune of purchasing my Jeep Renegade from the Miami Lakes Auto Mall in Miami Florida. They are now "working" on my vehicle and its been week 2- without any word back. When you call Miami Lakes Auto Mall- there is never any assistance- Nobody picks up for Service, Nobody picks up for Parts, The service Manager line goes right to VM- I went into the Financial Manager office to speak to him- I had to wait 20 minutes as I watched him make several personal texts on his phone!!!! I am in such REMORSE and REGRET for every buying my jeep there- and I cannot reach anyone to assist

Posted by Sebastian


Intelligent, respectful people don't need to use curse words. I was shocked to hear one in your ad on TV.

Posted by Anonymous


Why do you have to swear in your commercials!! Heard the word "damm". Disguisting.

Posted by Mary Jo


I am trying very hard to get help with what I consider a very serious problem...the Jeep death wobble...why is Jeep not addressing this issue! I am sure I am not the only Jeep owner with this problem...

Posted by NMeyer1


1/1/23
As nice as the service department is at North Columbus AutoNation, I am irritated that they had my 2021 Grand Cherokee, with 13k miles on it(still under warranty), for 2 days and weren't able to fix the grinding noise coming from something the service person told me "They couldn't figure out." I have to take my car back next week, to the "top mechanic"(because apparently they have mechanics, then top mechanics) and do this all over again. That in itself brings other questions to my mind, since the noise didn't start until after I had all four of my tires changed and rotated, per their suggestion, when I only came in for one. I was told my tires were at 7/10 wear, so I did as they suggested. Strange that a car I bought brand new and have had for not even 2 years with 13k miles has that much wear. Did the "regular" mechanic change and rotate my tires and mess something up? I may never know. The grinding is now getting worse and I sincerely hope it doesn't mess up anything else with my car. I find it really strange that I wasn't offered an alternative vehicle to drive while they fix mine. Instead, I was told to come pick mine up and that THEY WILL CALL ME next Monday, since I have to take my son to school and get to work. After picking it up, my dashboard went out about 8 minutes into my drive home, and restarted itself as if I had just started the car (a whole new symptom). It scared me because that has never happened before, and at first, I didn't know if my car had shut off while operating. I would think they would want to keep the car and fix it, rather than let me drive it away with problems that could potentially become worse and create other problems, or endanger me and my children's safety while operating the vehicle. This whole process is extremely frustrating for me. I did not expect any of this when buying a brand new car, I expected to get away from it. Now I'm here, driving my progressively worsening grinding car, for the next 5 or more days, while I wait on them to call me. I can't stress enough how odd it is that I wasn't offered a loaner car, that is top notch, to safely get me and my children where we have to go, while my car gets fixed. Are the mechanics trying to make more money wasting my time and mobility on my car that's under warranty? I'm just all around sincerely disappointed and aggravated at this point.
1/1/23 later that day...
I would like to thank Tyler, the service manager for AutoNation, for loaning me a safe vehicle to drive while mine is being diagnosed and possibly fixed. I am still concerned that there are issues, that the mechanics cannot figure out(their words not mine) with a 2021 car with 13k miles on it. I hope the team at AutoNation is honest with me and either fixes the issue, or calls it a lemon if that is what it is, instead of band-aiding a problem that will eventually occur again. The fact that the wear on my tires was a 7/10 so fast(if that was the truth and not them just trying to get 1,200 out of me, which they did) is extremely concerning to me, as I bought the car brand new, am the only driver, and I barely drive. We will see. Thank you again, Tyler, for loaning a safe vehicle for me and my family to travel in, instead of making me pick my broke one up with the same noise and the new problem with my screen and telling me the mechanics "Don't know what it is." That's a very scary diagnosis for a mother (or any person) to have to drive off the lot with.
1/3/23
No one from AutoNation North has called or even texted me updates on my car. I am absolutely infuriated. I own 2 cars with Jeep right now, one being $43k and the other $82k. I have been doing business with them for around 4 years now and never experienced something like this. I believe I am being scammed, used, abused... whatever you want to call it. I'm so mad that I paid $1200 for the tires that look terrible on my vehicle, when I now believe my other tires were fine, and if they weren't, that clearly means there's something wrong with the car to cause that much wear (7/10) in so little time(13k miles)... so shouldn't that have been under warranty if that was the case? I was told by the service worker that the noise my car is making is not from my tires.. so it the noise what wore my brand new tires down so quickly? It doesn't make sense. Having spoken to three other mechanics now, there should have been no way my tires had that much wear with that low of mileage. So, I either was taken advantage of, or something wrong with the vehicle, that is still under warranty, caused that much wear, this much is clear.

I've never seen the service manager personally, he only texted me, and I did not get a last name.

Posted by Sunshine


I'm so disappointed 2in 2021 my husband bought me my dream Jeep a 2018 mojito wrangler I loved it but the radio kept going her after several trips for them to try and fix the problem which time after time they couldn't figure it out so I traded it for another one same year style and color I was happy to find same color but only to have it give me the death wobble scared me I would love to get another one someday but I'm scared I will have problems again

Posted by Anonymous


Bought a used fleet Jeep Wrangler 2021 sport back in may last year. Vacuum pump went out and had to take to dealer 3 times to get fixed. 3 weeks ago when I turned on the defrost the windshield cracked at ver bottom of glass and arced upward and over the glass. Last week the start stop started working and set up an appointment for this service. However I traded for a Tacoma yesterday. I'm very frustrated with myself and Jeep as a company. I wasted/lost 10000 getting this Jeep and then selling it. I'll never buy a Jeep or American vehicle ever again.

Posted by Anonymous


Took my car for an oil change. Asked my mechanic what was the knocking in the engine? I get oil changed every 2500.miles by the same mechanic since I've gotten the car except
For the first 2. Which I brought to Nissan of rockaway where I purchased the car. He said it was a manufacturedefects.
I brought the car to jeep on Jamaica ave in hollis queens,n.y.
The representative said there was no longer a warranty on the car
The car has 43,000 miles on it and it's a 2016.
Representative said there's no call back on the car and nothing more she can do.
So what can I do with a car that has a manufacturer defect and they won't take responsibility for it?

Posted by Anonymous


Opened a claim with Jeep corporate due to engine issues at 92,000. Kept records of all maintenance records and oil changes. Mechanic states they see a lot of these cars with engine trouble at low mileage. No one bothered to call me back from the claim department. No one asked for any of my records or anything to investigate my claim. When I Called today I spoke to a woman who clearly is insensitive to the situation, I got no feedback other then my claim was denied. After speaking to two other reps they told me I would receive a call from someone to discuss me claim. I never received a call at all, she didn't want to provide me with any information regarding her upline so I could speak to someone and after she insulted me for asking those questions I had to give it back explaining again what I was told. So she supposedly put in a supervisor call back after telling me there was no one to escalate the call too. If she was in my shoes based on her attitude towards my claim concerns she won't be getting any raises or she should quit because her customer service skills suck.

Posted by Ara


I purchased a Jeep Compass Limited 4x4 2022 since the second day It was having issues with the radio I was told it was because of the U-connect application. Every time I drive for about 2 hours the volume starts to lower down until there is no volume or sound at all. The dealer already switch the Rea dio twice and the same problem continues. I have to be doing payments to a car that I don't have with me because it has been back at the dealer. What can I do or who can assist me ??? They told me they can exchange the truck but I'm not willing to pay extra $$ for another car or model I don't like.

Posted by Anonymous


I have a 2018 6 speed Jeep that had a clutch explosion following both recalls. Jeep has not helped me at all Jeep does not care. I am out of vehicle the damages were $13,000 because the explosion was so severe. I now know of several people this occurred to low mileage clutches do not explode. They don't know mechanic that I have spoke to has ever heard of this happening from so-called wear and tear.


You all are well aware that the six speed Jeep clutch is faulty and I hope to God nobody dies when their clutch explodes like mine did.

I just wish somebody a jeep would take responsibility or take the blame for having faulty equipment and stating that a recall fixed it.

I will continue to tell everybody I know on every social media that I can possibly get on what happened to me and I am banding together with others because it has happened to others.

Posted by Mm-21


I've had a horrible experience as well... FCA S*CKs SH*+...yes I text that in ALL CAPS no less... JEEP DOES NOT HONOR THEIR WARRANTY OR THEIR WORD. Maybe it's time WE FILE A CLASS ACTION LAWSUIT FOR BUILDING CARS THAT ARE UNRELIABLE. All Jeep cares about it their bottom line. What about my bottom line, I have to make payments on a vehicle that doesn't run and I have to figure out ways to get to work- I have two jobs and no time for bullspit. Thank God I'm not a mental case and have a conscience bc this company and their lack of regard for the money and hard work I put in to buy their piece of crap product has pi55ed me off beyond words. FCA is a wanky azz joke...they allow the service center to alter warranties to fit their narrative regardless of whether or not it is written in BLACK AND WHITE. How can these pieces of sh*+ even get away with or continue to get away with their crappy service and customer "care" WHAT A BUNCH OF PANTY WASTING FRAUDS !

Posted by Anonymous


I guess I should be grateful after reading other comments but I'm so frustrated!! I bought a brand new 2018 Grand Cherokee that I am still paying on and my radio screen has separated from the unit. This has caused skipping, the navigation to just pop on giving me directions where I am not going , and dropping calls. If I need 911 or am in an accident I will not be able to use. There is no reason this is happening and to charge 1200.00 to replace!!! I totally loved my jeep until now and would not recommend them to anyone. Why aren't they addressing these issues and I truly question if anyone reads these.

Posted by Lyn


I'm very unhappy with how I've been treated at Jenkins in Homosassa, Fl. In 4 months I bought 2 Jeep's. Paid cash for both. I spent over 120,000 in 4 month!! The second Jeep I took back to dealership after 2 days to make an appointment because one of the running lights did not work and also had a strong smell of gas. When I finally got an appointment I was back in Illinois so had to go to different Jeep dealership. Tyson in Shorewood, very nice people. They told me that a rodent chewed through the gas line. I called Jenkins and the manager agreed to reimburse me after I paid the other dealership which was fine. It has been 3 weeks since, I have not received my reimbursement and when I call the manager Matthew Wilson is always busy, I leave a message and also emailed him and get no response. Very displeased with the way I'm being disregarded.

Posted by Tinman68


Bought my 2020 wrangler and under 24000 and 1 and a half years started spewing water ! Couldn't get help from dealerships or corporate even though I was well within my bumper to bumper warranty! Took 2 and a half weeks to get it looked at and had to walk to work while making a 575 dollar a month payment and couldn't even get a return call from corporate and the dealership would send me to voicemail! By far the worst customer service I have ever experienced!!!

Posted by Danella


I have a Jeep Grand Cherokee Limited 2018 and it needs a engine already. I have 70,000 miles on it and now it's out of factory warranty. I just can't believe with Jeep reputation, I need a engine. I brought the Jeep cash in 2020 after my mother passed because we rented one for travel and I loved it. I heard great things about Jeep and now this. Im disabled and in a fixed income. Do you all have any discounted engines and a more reasonable price for installation. We were first told it's just a small leak now we are told we need a &9000 engine repair job. I wonder if you guys had any recall defects in the 2018 Jeep Grand Cherokee Limited?

Posted by I love my dog and my jeep


I own a 1998 Jeep Grand Cherokee, it was purchased in 2002 it's still on the road after 20 years. She has 204000 miles on it. I've had to replace a few parts of course but I LOVE my jeep. I've always said instead of a new car I would replace the liner, fix the seats so they heat and have new paint for her. I just wanted to thank you for building me an awesome vehicle, 20 years and still trucking. Whoo hooo.

Posted by Susie


Is it really necessary to use foul language in your TV commercials? You may think it makes your company seem cooler and more "in touch", but it doesn't! It's just ridiculous! Very disappointed!

Posted by Laurie


Very very disappointed with Jeep and I am thinking about using the Lemon law for my Jeep. I drove my jeep from Co to Florida, during this trip my car broke down on the side of the highway (very dangerous as I was traveling at a high rate of speed). I had my car towed twice as the Jeep was not open and the car could not be left there. Once It go to Jeep in Jasper Alabama I was told there was "nothing wrong with the SUV". The truck did not feel right the rest of the ride I felt extremely unsafe but had no choice but to drive as I would have been stuck in Alabama., Once I arrived in Florida I called Jeep of Venice Florida. It took them over a month for me to get an appointment (even though I explained I had been broken down and felt unsafe driving the car they told me this was the best they can do). The car was brought in Feb 22nd as of today I still DO NOT HAVE MY CAR back. I have been put in a Toyota corolla (certainly not with the $410 dollar car payment I have been making) as a loaner. They have replaced many things......this week it is the transmission.........How would you feel driving around in a car that they are not sure is fixed or not??? Please advise if FCA can help me or if I need to go ahead and hire a lawyer and enact the lemon law!!!

Posted by exjeepowner


After years waiting for jeep to come with a pickup last year finally pulled the trigger and bought a gladiator rubicon with a manual transmission ! IT HAS BEEN A NIGHTMARE EVER SINCE !!!!! After 1 month had to take it back due to starting issues every morning it would take 10 min to start plus auto start error code took it to dealer , a month later finally got it back ! well not even 2 months later back to dealer with same problem plus now with a leak from rear Dif !! Well that was fun dealer told me maybe maybe I'll have truck in 2 months . Got it back drove good and winter comes first cold morning back to the starting shuffle , used a small ceramic heater see if that would help no dice . the start and stop started acting up again and now when you drive at highway speeds is the truck floats for whatever reason traction control engages yet that is fun when it does on dry pavement
oh I forgot if I stall it in traffic have to shut if off wait then pray it starts at first try
a complete nightmare
Dealer I bought it from call leave message nothing 2 other dealers by me at least one month wait to bring its it to be looked at meanwhile they'll gladly take it in has a trade in
jeep yu dropped the ball monumentally after owning jeeps for 20 years no more

Posted by TAKEN


Purchased a 2017 Jeep unlimited, had it for a week, we had a rain storm over night. Next morning, my Jeep wasFLOODED, inch of water on the floor.

Posted by snjpeterson


My 2021 Jeep had its windshield shattered in November 2021. Five months later I am still waiting for a replacement. Despite repeated attempts to contact Jeep, no one responds. Horrible experience.

Posted by The person they scammed


Run!!!! Jeep service center are the biggest ripoffs. Over charge. The jack up the price 3 times the amount it should be. They say it's because they are professional Jeep mechanic. Lieeeesss!!! Still didn't fix the problem. They are extremely nice employees. I don't know how they get there prices. Bleed brakes $300 change speed sensors part 69.00 labor $500. It take 10 min to change. Brake booster and master cylinder 2,200. Then the service manager says we will lower the cost for you to 1,200. Which is the price most dealership charge. Scammmmmm

Posted by Bobstaff1


I had to go out and buy a heavy duty track bar. Just had it put on yesterday. Also I took it to the dealership once then just recently talked to a manager and they said it will help to put on bigger tires. Really, I just spent $40,000 on a brand new Jeep. I bought a Sport and the tires suck in the snow !! I had a doctors appointment and I had to cancel it because my jeep was all over the road. This is my 4th Jeep I have owned and never buy another one.

Posted by Anonymous


this morning i brought my 2013 Jeep Wangler to the Slidell dealership because after replacing my tire air pressure sensors the light remained on to see if they needed calibrating. The gentleman at the service desk went out to my jeep and put a devise on it to see what the problem was. He told me all 4 sensors were bad.? they are brand new Mopar sensors. he told me he could keep the jeep and see if they could figure out what is wrong but i would probably need new sensors.
i said no thank you went home and watched tube videos i fixed it myself in less than 5 min. by resetting the sensor. not sure why he did not know about this ? just because i am a lady does not mean i am gullible. i will use a different dealership from now on.

Posted by Anonymous


I am super dissatisfied with my brand new 2021Jeep Compass. I purchased the Jeep at the if August 2021 and at 700 miles the car starting jerking me into second gear. I took the car in for servicing. They claim they reset something and now at 1200 miles the caris jerking me into second gear yet again. I tried working with a case manager , Bernice, to no avail. She sent me an email with my case number and said Jim from Merrick jeep would be reaching out to me. It is nis 2 weeks later and I have not heard from Jim. In addition I have emailed Bernice twice and left her a voice mail and she had not got back to me. I will NEVER recommend anyone buy a Jeep as they obviously not stand behind their crappy car. I will be raising this issue next with my attorney.

Posted by JustMe


Has anyone else been verbally assaulted and givin a spit shower while at Mountain Valley Motors in Blue Ridge Ga, because I had a horriable experience there today w the sales manager! My father has bought numerous vehicles from them so for this man to attack me like he did because HIS office made a mistake is absurd to me!
Let's start from the beginning. After purchasing a Jeep Gladiator with 5000 miles on it,I went to Mountain Valley for my first oil change. The lady in service (Angel)informed me I had 3 free oil changes the the 'Jeep Wave" program. Heck yeah! 2nd oil change they try to charge me $129.99. I Informed them about the "Wave" program THEY informed me about. After much hassle and rudeness I got the oil change. A few days after the second oil change, we went to speak with someone at the Dealership about the Service Department issue. John Conner listened to our concerns, and said he would take care of it and call me back later THAT day. Fast forward 2 months no return phone call. Today we walked into Mountain Valley to speak with Mr. Conner, aka "Terminator".
Immediately after sitting down at his desk he starts raising his voice saying he will not honor the 3rd oil change. He literally started yelling, spitting mist everywhere cussing at me. My husband had to walk away because he was about to lose his cool! So after my husband walks out I sit down at his desk and ask WHY and he goes off on some rant about he's talked to my dad AND I manipulated the system to get my oil changes free.... I DIDNT EVEN KNOW ABOUT IT TILL THEY TOLD ME it came w my Gladiator! Then he proceeds to pound on his desk ,and charge towards me as one of his sales guy is literally "holding him back" from ME!!!! I'm a cancer fighter who weighs 120lbs wet.... Now I didn't deserve ANY of this today! And I am still stewing over it! So I'm just wondering if this was a normal protocol for them! Security tapes need pulled on this situation! I should have called the cops Not another woman or man needs to be verbally abused by this man!!! HORRIABLE REPRESENTATIVE FOR YOUR COMPANY!

Posted by Yuck


I'll just add customers are not going to going to get a reasonable answer to issues. Daughter Jeep is going to take six weeks to get a transmission. She can get a loner for five days though. I'll never own anotherone

Posted by Beware of jeep


Stay away from Jeep!!! Jeep Cooperation (FCA) has horrible customer service.
I purchased a brand new 2015 Jeep Cherokee, nothing but major problems since driving off the lot. Recall after recall, loss of power, jerking, ticking noise, failure to accelerate etc., the same red flags associated with the 2017 Jeep Cherokee, faulty engines. Every complaint/concern that I made was brushed off by the dealership. Over three weeks ago, without warning, my Jeep literally shut off while driving on the highway, thank goodness I was in the slow lane, or it could've ended really bad.

I reached out to FCA for help, and not to mention, I did all the work for my case manager by obtaining all the R.Os and submitted them on his behalf. The assigned case manager, gave the dealership permission to repair my Jeep, "In Good Will" however, when I called to verify the work was authorized, I was informed by my case manager that he made a mistake.
It took my case manager over three weeks to review my records, and to tell me that my case was denied due to ONE oil change exceeding the 10,000 recommended miles by 1800. Although, the oil change light indicator never came on, and not to mention all the complaints that were made while still under warranty were ignored, now that the warranty expired 3k miles ago, there's nothing they can do. To make matters worse, I've been without a car for >3weeks and the dealership has no loaner cars or rentals available.

I will never buy another Jeep or recommend Jeep to anyone. Jeep should re-evaluate their values. No authenticity. No passion. No empathy was ever displayed during my experience.

*Stay Away*

Posted by Biglu


I was very disappointed in the fact that you have a "Build & Price" feature but once you use it you can't get the one you built. That in fact it is more just a "Wish List" feature. You use it and we then tell you we can't make a Jeep in the color or the way you want. I was really surprised that I was told the manufacturer can't make a Jeep in the color that is presented on the website. It is not like I'm asking for anything special I'm just asking for what is on the website. I tried my local dealership to no avail I got nothing. Can someone from Corporate reach out with where I can get the Jeep that is greatly wanted?

Posted by Anonymous


We bought a 2020 Jeep Grand Cherokee and have had two other vehicles we purchased. I kept getting in the mail Liberty Mutual notices of special pricing to Jeep. I took advantage of it and found the experience to be extremely bad. I actually would appreciate no more "selling" my information to other companies or will change the vehicles I purchase.

Posted by Careful who U hire


Jeep on Alameda & Havana in Aurora Colorado service dept their service is unsatisfactory

Posted by Careful who U hire


I took my car to Jeep on Alameda & Havana on July 19 2021 to get my oil changed to my car home and later that day noticed it was leaking I called the Service Manager and left a voicemail he never returned my call the next day I took my car back I talk with the manager and they fixed the problem. Two days agp I noticed I had a 16 inch doughnut tire in my trunk that could not be! I had a 17 inch spare tire in my trunk prior Im not sure if because Im a woman they thought I would not eventually notice the change or they were mad because of the mess up with the oil change. Long story short Jeep has a thief in their mixed on Havana & Alameda Im a very unhappy customer we as a people work for our money and never expect someone would ramble through our cars and start replacing items. This is suppose to be a company with a reputation of great service but now I am not so sure. Now my money has to be spent replacing rim and tire.3

Posted by Anonymous


Hi there! I have never loved a car as much as I love my Jeep. I am running into several problems recently with Jeep of Simi Valley CA. I took my car in for service April 2021. It was almost impossible to get an appointment with a 5 week wait. The day of the service I don't think they did anything to the car to be totally honest - they told me I needed a fuel I JR toon cleaning for almost $260 but I'm figuring out today that they also charge me $70 for a throttle body service that I never received. My Jeep suddenly died now almost 12 days ago. They will not tell me what is wrong with the car. They will not tell me how much longer it will take. They are blaming all of it on corporate Jeep saying that you guys aren't responding to them. Isn't 2 weeks exceptionally long to diagnose and fix an issue on a 2019 Jeep Wrangler. I have called too many times to count. My dad has called several times as well as my assistant. I'm getting the run around and enough is enough.

Posted by Dissatisfied jeep


What a piece of cr&!. I have a 2017 Cherokee with nothing but problems! In the 3 years I have owned this vehicle, I have replaced 2 coils, thermostat, work on shifter/transmission, new engine and in the shop AGAIN with 4 codes for throttle control something or other.. Wonderful Jeep consumer hotline 'sorry you don't have a warranty so there is nothing we can do'. Jeep's warranty was up when I bought the car so screwed by them from the beginning. Thanks for the help. Jeep is crap, I have done nothing but maintain this car and will never buy another and would NOT recommend one to anyone!!

Posted by Anonymous


2021 gladiator Mojave. Right rear axel leaking. Dealer says maybe end of august for the part. Have a case number with Jeep 2 weeks now no one has called me back. In Virginia and now the seal is really bad. Corporate needs to expedite this part can't be without my vehicle for 2 month this is insane.

Posted by Compass Senior Cutizen.


I'd like to know what genius in your company decided to omit a spare tire and jack and lug wrench from the 2018 Jeep. Compass. I bought it used at a dealer and only found out much later that these items were omitted. I call that a safety issue. I am a 74 year old lady. What the hell am I to do if I get a flat? I didn't think I had to count the tires and make sure that the very BASIC items were on the car.

Posted by Anonymous


I bought a Jeep compass on 4th April 2021 and since that day it has only caused problems for me. The next day the infotainment system stopped working. The customer service is so poor that they did not help me.
After a week my car got hit on the back near the bumper and the service station people fixed an old worn out bumper and delivered the car to me.
After nearly 500kms of the total journey of the car, my car stopped functioning automatically, it had to be towed to the service station and since then the car is in the service station only and the customer support has not helped me in this case either.
So the jist of my Jeep journey is that it's been 3.5 months since I have bought the car and the car has only been with me only for 5 days in total. I am so tired of this car
Jeep compass is my worst purchase ever. I regret buying it. And I don't recommend anyone buying it either.

Posted by Jo2inthefire


My Mother bought a 2021 Jeep Renagade 2 days ago and to our surprise NO spare tire after showing us a spare tire in a different jeep and having a big conversation about it. You would think the salesman would have the brains to mention no spare in this jeep! I see the Renagades are a popular subject on this corporate complaint forum. You guys at the Manufacturers need to zero in and make good if you want to keep selling. Words travels faster than a Jeep. I will be doing my word milage. Lots of friends and family members getting ready to buy a ne vehicle..somewhere. Jeep was always a favorite what a shame. Tires, windshield wipers come on!! Cheapskates.

Posted by When it was their negligence wit


I just have to say jeep corporate her name is Ashley has done nothing to solve the problem with a windshield that is a factory defect it from when I got it they keep trying to blame me stating that there's an impact to the windshield which there never was an impact her windshield you could see where the windshield is lift it and it looks like they cut the rubber To make the windshield fit when they put the jeep together.
She has blatantly told lies stating that the dealership told her it was an outside impact to the windshield and there's clearly no impact to the windshield and the dealership states that they have no right to tell her that that it's up to them to make that decision. Due to their shortcomings you pay $51,000 for a jeep Willy six months ago a 2021 and they will not take responsibility for their defects they expect me to pay for the windshield and go through my insurance company When it was their negligence with the window

Posted by BZ Single Foster Mom


I have purchased 6 brand new vehicles from AutoNation Chrysler, Dodge, Jeep, Ram and Fiat North Phoenix with my son also purchasing his first two vehicles from this lot and other family, friends as well as colleagues have as I've referred them throughout the years.

I recently made an appointment online to come in as I needed to trade-in for a larger vehicle since taking in 2 more children. As a single working parent, I needed to pay a sitter while I went in for my appointment which was confirmed 4 times via email. Upon my arrival nobody was there. I called several times with no answer because nobody was up front at the phones. A couple of sales reps drove by in a gold cart making eye contact but never stopping (1 recently sold a new car to my son). I got in my car and drove to the lot next door and back. This time I was greeted outside and I gave the names of the sales reps I'd confirmed with. I was told he'd go inside and tell the rep I was here. I explained I was not comfortable entering the building since a group just walking in without masks on. He said no problem so I sat outside on the bench waiting. Nobody came out. I gave up and left 49 minutes after my scheduled appointment time. I went home and paid my sitter and paid for her transportation home since we didn't all fit in my car. I submitted a complaint to the BBB asking for help with this purchase.

I sent several emails asking/begging for help because I was desperate for the bigger vehicle to safety fit all my children. The emails back and forth were condescending with attempts at pointing the blame on me for going to the wrong place. I explained how difficult that would truly be considering how many vehicles I've purchased and had serviced throughout the years on that very lot.

Ultimately I was able to do the deal online as I've already driven a Renegade before so I was familiar with size, comfort and handling. It fit my current needs. I was told the sales rep was bringing the paperwork for signature tat night. I was in shock when he showed up in the dark with the vehicle and ready to drive y trade in away. I had to remove car seats and personal belongings in the dark. I was not shown anything about the features of the new vehicle nor was I handed anything about the functionality of the features.

I've been asking for close to a month for the odometer information on my trade in so I can get a discount on the extended warranty but I keep getting the runaround with the GM. I need the paperwork showing the odometer reading. I'm not allowed to have it for some reason. It's being withheld from me.

The driver's side wiper blades smears a mess and does not clear the rain/water leaving streaks. I scheduled with the service department manager but on arrival was told they do not have wiper blades and that I'd be called when they do. A week later I reached out to the service department manager and was told the wiper blade came in. I asked him if my children and I could sit in the vehicle while they changed the blade on the school lunch break because otherwise I'd have to schedule for Saturday if we needed to drop the vehicle off with the service department and get out and wait outside for an hour or two. 24 hours later and still no response on the wiper blade.

A month later and still no response on the requested odometer reading.

I'm seeking help with the wiper blade, odometer reading and features/functionality of the new Renegade.

Posted by Ami


We purchased a brand new Jeep renegade and there is an issue with how the passenger rear window outdoor strip was installed at the factory. We have had it serviced 4 times and still the dealer can't fix it. This is our first Jeep and really would like to love our car just wish their service technician could actually fix it. At this point we feel maybe we got a lemon since we tried so many times to get the issue corrected and still no successful results. We attempted to go to other Jeep dealers for service and they turned us away. What kind of warranty is this?

Posted by Anonymous


I have owned two Jeep Renegades. The first one was totalled due to no fault of my own. I currently drive a 2016 Batman versus Superman Renegade. Oil is seeping around the headgasket on the motor. I took my Renegade to Sheets Jeep in Beckley, WV for a recall due to oil issues with the computer oil consumption problem. I showed the tech that the oil is seeping out around the headgasket. I was told to just keep an eye on it. IT'S LEAKING OIL! This vehicle has only 40k miles. This oil issue will burn the motor in time. I find this very poor, unacceptable service, and lack ofconcern for a returning customer. If this problem isn't solved I'll be forced to get a lawyer. And no longer purchase any Jeep products. Extremely unacceptable!

Posted by Cheri


I have just purchased a Jeep Renegade 2021. We have been jeep owners. My issue is I've driven it for 10 days and the screen goes black shows a green line and an 0. It's been back at the dealer longer then I have driven it with no resolution. I want to now switch out the vehicle. They can't seem to fix this issue and I don't want a brand new broken jeep. Please help.

Posted by Anonymous


My compliant is your dealership advertised a vehicle on their website at 45,999 went to purchase it and it is 61,000
Bating your customers is a very poor business and directly affects the Jeep name

Posted by Mommatwins


Big deal, Springsteen got a DUI. It's in the past, leave it there.
Yanking the commercial was DUMB- the squeaky wheels always get the grease!
JEEP should do a CORI and background check before hiring ANYONE!
YOU OWE BRUCE SPRINGSTEEN A HUGE APOLOGY

Posted by Fed up


Shocked and dismayed about the negative feedback on the Springsteen Ad. It was a beautiful message (I am a republican!). Equally shocked that Jeep felt the knee jerk need to pull the ad after his negative DUI publicity.
Certainly you don't have to condone what he did, but to erase and invalidate the poetic and inspirational thoughts he gave just to "look responsible" to those who seek to cancel anyone who ever makes a mistake in this world is disgusting and counterproductive. America has definitely gone off the deep end. All public figures must be holier than thou in the eyes of the media, or else you will be destroyed. Unfortunately most real people are not perfect.

Posted by crabier


I am a current jeep liberty owner who is in the process of giving her son her car and buying another Jeep of some sort, obviously not the liberty since you stopped making it unfortunately. So here I am watching this beautiful commercial about the center of America, and see a church, which is awesome, and I realize it might be about jeep. How happy I was to see a commercial of which I could feel pride. I didn't recognize the person driving the jeep, and when I found out the next day on Fox News I was absolutely horrified! How dare you hire ultra liberal celebrity Bruce Springsteen, who views I do not agree with at all, to tell us to come to the center. There is no center in this country, we are broken and there is no putting conservative and liberal ideology together. Life is too precious to agree with a liberal on anything, especially life, so to try to brainwash people about America is a bad tactic for business if you ask me. I am now considering selling my car and getting two other than jeep vehicles for my family. How sad that I used to say the only car I want is an American car, and that car is a jeep. I can't even say I want that anymore. You should be ashamed of yourself for using celebrity to push a concept when that celebrity has nothing to do with American values, much less mine.

Posted by NickWPB


Recently bought a $60k Wrangler. After seeing the Jeep Super Bowl commercial, I have buyers remorse! It was a disgusting and condescending political ad. The Red Star between the words United and States. Made me sick! Jeep,supporting Socialism in America!!!
Never buy another Jeep, Chrysler or Mopar vehicle or part again unless I see a total change of attitude. Maybe a new Biard if Directirs is a good idea!

Posted by N


Own 3 Jeep's, was totally disgusted by Springsteen representing your brand, and I'm from New Jersey...he not the "local hero" he's made out to be. He's a typical multimillionaire that made his fortune through Capitalism, then tries to preach to the "middle class" that he knows our struggles and is one of us, disgusting. The Unity message he portrays in the Jeep commercial is a joke after all his rhetoric against the previous President. It's so ironic that he was able to keep his DUI arrest out of the public eye until after this commercial aired...no where to be found here in NJ. Not the "role model" I want my children to see nor to represent the cars they drive- so disappointed in Jeep- Springsteen is a disgrace.

Posted by Anonymous


My Jeep has been at the service department at Dallas Dodge Jeep Ram for nearly a month. They continue to tell us that they don't know what's wrong with our car. Please, I need someone to step in and get my car fixed. We've had to pay for a rental car for nearly a month. We cannot afford to keep doing this. Nobody there returns calls, and when they do, they give me the run around and tell me that they are waiting on the Jeep engineers to call them back. A month?!?! I need your help please.

Posted by Valerie Clark


I was shocked and offended by your super bowl ad with Bruce Springsteen. What a waste. You insulted and further divided half the country. Congrats. I will never ever buy a jeep.

Posted by MelJo


I have a better Jeep commercial for you. Two neighbors living across the street from each other. One has a Trump sign on his lawn; the other a Biden sign. Every day when they leave their homes, they scowl at each other. Then one day they both drive into their driveways with a brand new Jeep. They get out and each look at the other. One of the neighbors goes and takes down his Trump sign. The other neighbor takes down his Biden sign. The walk out to the middle of the street and shake hands. Unity provided by Jeep. It shows that no matter what our differences are there is always something on which we can agree. Jeep.

Posted by suz


Your commercial was a huge disappointment. I was a huge Jeep fan, but since you had Springsteen, who has several DWIs under his belt and is a Conservative hater as your spokesman, you lost my future sale. I was going to trade my 2010 Wrangler in on a newer model, but you certainly changed my mind about that. I'll be looking for a less divisive automobile company to purchase from. #BoycottJeep

Posted by Anonymous


Just to let you know my replacement of my Jeep will not be with a Jeep. Your super bowl commercial was a deal breaker.

Posted by UPer


Dear Jeep:

I was disgusted and disappointed upon seeing your Super bowl Jeep ad. You presume to know how over have of this country feels about liberty, justice, freedom, and unity. By featuring a washed up far left leaning liberal like Springsteen you have offended hundreds of people in this country. I stopped to think about how many Jeep/Chryslers I have owned, that number is 13. Including a RAM and Jeep currently. They will be my last purchases from FCA. You have proven yourself a liberal , left leaning, socialistic company with no regard for your customers .

Posted by John M


I've owned five jeeps since I was 17 years old. A CJ, a wrangler, two Cherokees' and a pick up truck. I test drove a new Mojave version of the pick up last weekend. An impressive vehicle, that intended to buy. Brand loyalty, and repeat sales over decade? You remember those terms from bygone years on the board don't you ? Your super bowl ad on Sunday, with a washed up hump musician, insulted and offended millions of American jeep owners, past and present, and stained your brand forever. Read the room? You've lost me as repeat customer.

Posted by Anonymous


Its a shame we just bought a Jeep and now need to sell it. What a horrible company to put that liberal, horrible dividing hater of a person on a commercial calling for unity. Bruce Springsteen is the worst of the worst. I thought this was an all American car but Im ashamed to be driving it and will never look at your company the same.

Posted by Anonymous


I have own a 1948 Willy's pickup truck , a 1979 Jeep CJ & a 1985 Cherokee after watching your super bowl add I'm rethinking any future purchase from keep . Will really have to look at the new BRONCO. You need to stay out of politics & focus on building jeeps. Very disappointed in you guys.

Posted by Anonymous


It's with a heavy heart I tell you I'm driving my last Jeep. I felt your "reunited" States of America commercial last night was in poor taste, considering it was not Trump supporters like myself who "un-United" America. The subliminal message was there. And Mr. Springsteen has made clear his disdain for the 75 million of us. I have not forgotten. His speech was disingenuous when even he must know the "fear" he spoke of has been peddled by the media, spoon fed from the left and ratcheted up with covid, race riots and the election in the past year. Then you left the UP off the map?
You couldn't employ some "fact checkers"? There's been Jeep owners in this family back to the days of the Toledo Willy's plant, when my husband's grandpa bought his first Jeep. My husband and I have both purchased Jeeps, and I am on my second leasing of one. No more. I will give my money to a company that doesn't pander to a political base, and that is exactly what you did last night. You could have done a commercial that celebrated America, without using a spokesperson with an absolute bias, to make a political statement. For God's sake, just entertain us. That's all people want. To feel good. And proud. Instead you gaslighted 75 million people.

Posted by Anonymous


I assume Jeep d/n care how I feel ... but FYI; I was seriously considering a new Jeep pickup ... however seeing the Jeep super bowl commercial told me Jeep has no idea of who their clientele is ... I like Bruce Springsteen music ... do not like his politics or as a spokesman
Maybe enough Jeep "people"will react as I have and Jeep corp. will understand their customer base or maybe ot ... but for me I am over and out as a Jeep loyalist ... many other choices MDH

Posted by Grover504


Just wanted to say that I was offended by your Super Bowl commercial. Your map on the commercial did not include Alaska,Hawaii and where I live the Upper Peninsula of Michigan. As a former Jeep owner, I would have thought you had people check the commercial before it aired. I want you to know that you insulted a lot of people by excluding those states and the Upper peninsula especially because you said it was the reunited states of America. Meaning I guess that America is better off without these.

Posted by Chanuc


Been driving a 2014 Jeep Grand Cherokee and absolutely have loved it. This year is the year upgrade to a newer model. Planned to purchase a late model Jeep but will no longer do so. Asking us to reunite with was a slap in the face. Stay out of politics Jeep maybe you could have kept your loyal customers.

Posted by BYE BYE JEEP


Lost another very good customer. I won't go over how many reasons your Jeep add at the Super Bowl caused offense to so many good people. I'll just say, thanks for the memories. Being a loyal customer for many years has just come to an end. good bye Jeep

Posted by Anonymous


Have owned 3 Jeep's (2 current) but will not purchase any more in the future. Your "Woke" Super Bowl ad featuring Springsteen was awful. The man spewed hateful rhetoric for 3+ years, and that's who you chose to represent your brand? Unity was the message- where was unity under the last administration? Companies need to learn to stop shoving their political views down the customer's throat. Enough already. You definitely lost a customer here, and with 4 children needing vehicles to drive, we won't be going back to Jeep anytime soon.

Posted by Anonymous


Dear Jeep
I saw your Super Bowl commercial. Very disappointed and disgusted! I WAS a lifelong Jeep owner, loved them! Not anymore. You could of done so much more then "Reunited States". Did you really have to go political? My daughter will be 15 next month and wants a Jeep for her sixteenth birthday. Won't happen.
Disappointed former owner
Tom Eby

Posted by Anonymous


Dear Jeep
I saw your Super Bowl commercial. Very disappointed and disgusted! I WAS a lifelong Jeep owner, loved them! Not anymore. You could of done so much more then "Reunited States". Did you really have to go political? My daughter will be 15 next month and wants a Jeep for her sixteenth birthday. Won't happen.
Disappointed former owner
Tom Eby

Posted by Nicole


You could have put someone neutral in your Super Bowl commercial and it would have been beautiful. Instead you inserted yourself into politics. Springsteen has spewed division for years. We have owned two Jeep's and I had planned on owning another until you chose your customer base.

Posted by Jim


As an owner of JK Wrangler (my third Jeep now) I am very disappointed that you've taken a trusted American Brand like Jeep to make a ridiculous Political statement at this year's Super Bowl. To use Bruce Springsteen, someone who has a radical partisan dead set against at least 75 MILLION AMERICANS to tell us to come together and meet in the middle, using a church to perpetuate this nonsense is stooping to a low that makes me consider not owning Jeep products anymore. I do hope you will apologize to this faithful Jeep community for this mistake. Thank you.

Posted by Paul D.


The commercial for Jeep was the highlight of the Super Bowl for me! It brought tears to my eyes. Having worked for (and now retired from) the ad agency that aided Lee Iacocca during the Chrysler bail out, creating Chrysler/Plymouth advertising, & having created Super Bowl commercials myself for other clients, I must congratulate each and every person having anything to do with "The Boss," it's creation, approval, production and placement. And there were many. It's heart felt message of hope, freedom and unity, while having nothing to do with buying a Jeep (I've owned a few & loved them) has everything to do with the..."brand." An American icon, the voice of Jeep (and therefor Chrysler) speaks out in a time where selfishness, bigotry, greed, hatred, the lust for power...seem to be the driving force in our "freedom" and our great land. May God bless you all and keep you well (including all who may be reading this)...may His Peace, His Love, His Joy, be yours. And yours to share!

Posted by Anonymous


Thank you for the most inspiring Best Superbowl commercial go
ReUniting the United States. Heartfelt and renewing the foundations,beliefs and principles of We the People.This commercial was Excellent and so needed.

Posted by AnnymouS


Your Jeep ad with Bruce Springsteen was heart tugging. Until, that is, that I listened to it again. Wait, is not tho the same Bruce who said back in 2016 that he would leave the country if Trump was elected? Now he is the great uniter? Stick to building the best Jeep's and get out of politics!
"One nation under God "re-United" for all." I don't recall those words in the pledge of allegiance. I did love the images used in the ad. The flag, the cross, the church, et al. The truth, though, lies in what Jeep and Bruce do, not what they say. I trust Jeep will unite and not lay down to sacrifice yourself, your marketing, and your promotions to the alter of cancel culture or the shutdown of any voice that does not agree with your political and profit agenda. I will enjoy my Jeep, albeit it may be the last.

Posted by Anonymous


Your America Super Bowl message was wonderful and so needed for us to hear. Thank you !?

Posted by Anonymous


Your Jeep advertisement was excellent!!
The only one that made sense!!! I was shocked after seeing so many bizarre questionable performances.
I felt you brought hope to America!

Posted by Anonymous


Your Super Bowl commercial with Bruce adoring stern and finding the middle was AWESOME! Thank you for caring about our country and encouraging all Americans to reunite! Thank you!

Posted by Jd


Hi I was wondering how Jeep dealerships work o recently went to Rod Hatfields car lot in Winchester Ky. To purchase a new Jeep renegade that was listed online for $14544 + ttl after they graciously offered me 1000 dollars for my vehicle that is really nice and paid for the cost of the Jeep went up to $17900 because they said I didn't qualify for some discounts but the add doesn't mention discounts they are really crooked I posted on my Facebook wall and around 70-80 people have had like experiences with that dealership . I have had Jeeps for years and loved them all and planned to purchase a new one but not from them

Posted by Rxdrtoy


I put a $10k down payment on a new Jeep and dealership tried to bait and switch. According to Jeep.com inventory had exact vehicle I was looking for, contract and check made out for exact vin for the online vehicle. Dealership said will have in 24 to 48hrs. After three weeks of it's coming, in transit, it got to go to original destination, then salesman calls to admit not honest with me. I Thankfully, I got my money back as I wasn't going to settle for whatever crappy appointed vehicle left sitting on lot. Yes, I called Jeep customer service. They "don't get involved in dealership disputes"
The right thing to do was, we will honor sale and ship you an exactly appointed vehicle as soon we build.

Posted by Anonymous


My Jeep Grand Cherokee is a 1999 I love it .the best car I ever had for 22 years.
I really want to buy another one .just wanted say thanks for a great ride

Posted by Anonymous


Thank you for building a great vehicle. On 12-23-20 I walked away from a 60 mph head on collision. My 2017 renegade definitely saved my life..
thanks
Greg

Posted by Anonymous


No more any Jeep!!! Dealership are making money on costumer lives!!! Jeep dealership at Colorado Havana st location mess up the engine by using wrong oil and being bully instead asking sorry ! I will pray every god day who is involved in this accident will feel the same what I am feeling !!! But 10 times more!!! If there is a god, karma , boomerang how ever you call hope will come back to you guys!!! No one could come down that General manager at Havana st location! Even in corporate they don't have a man who can control this out of control manager

Posted by Catherine Edwards


I've been driving a Jeep for over 55 years. My last experience has been so awful that I'm looking at other cars. First I thought I was buying a 2014 but was hoodwinked into buying a 2013 that had over 80 miles on it. I paid for the 2014. Talk about bait and switch. I paid cash but the registration is not transferable. OK
"Buyer be ware." I shouldn't have allowed my personal problems to interfere with a business deal.

That dealer has serviced the car all this time. Last year, I brought the car in for a recall. At that time, the new head of service informed me that it was time my car get some $270.00 service that I never heard of. I said I'd would do that at another time. I was given a receipt with the work done and a line saying "Customer refused needed 20,000 mile service." Not what is was. That seemed odd to a person who'd already been taken by this dealer. So I left them and Jeep and all cars related and will move on.

Posted by Kristileefrade


On Monday September 7, 2020 in my 2019 Jeep Cherokee

My Son and I were traveling back home to Mass from New Hampshire. While driving on the highway between 65-70mph, on cruise control, my Jeeps RPMs started going crazy. Without any warning lights or indication of a system malfunction The Jeep lurched forward and then slammed us, soo hard that I thought I got rear-ended. Shocked and scare I looked around realizing that I had not been hit and something was seriously wrong with my Jeep. So I try to step on the gas and put on my signal to get to the side of the highway. NO power at all. But we were still coasting forward. (There were lots of cars one the highway seeing as it was a holiday and a travel day after the long weekend.) So now I'm almost being hit by cars and thinking I'm going to get smashed into and both of us are going to get hurt. Thankfully we did not get hit but there were some close calls. (I had an angel with me) We actually coasted right up into a weigh station off ramp.

I then put the Jeep in park and was shaking trying to understand what just happened and what I'm going to do next. I'm like ok well neither of us are hurt so I guess I don't call 911. All of a sudden we are ROLLING backwards down the ramp back towards the highway. I put on the emergency break and called my dad. He told me I need to call the Jeep roadside. I call them and tell them what happened. I then sit on the side of the highway for 3 hours with my son and we wait for a tow truck and a ride. We were 1.5 hours away from home. My best friend gets us and the tow truck driver tows it to the nearest Jeep dealership. ( Allen Mello Chrysler dodge Jeep and ram of Nashua, NH )

The rest of the story also gets interesting and weird but basically Jeep customer care service is horrible. The Jeep dealership up there didn't even want to touch it they told me it would be over a week before they did anything but I could go get a rental up there and then have to bring it back once things are figured out. Jake from the service called me and said he acknowledge that it was making some scary noises and would look into it right away. Later that day I called back to see what was happening and Jake told me that there were no updates but it had been "moved, but I don't know where it is. Weird since my car doesn't even move and it's not a big dealership. And then he told me it would be atleast a week until they got to take a look at it. I got a ride there Saturday since nothing was being done and found multiple associates sitting around chatting with empty bays for vehicles repairs. They somehow didn't seem as busy as they had made it sound.

I brought my Jeep back home because I felt as though I was being lied to and that they weren't taking my issue seriously up there and I didn't want to have to go return a vehicle to them once I was done. Mind you jeep customer service did nothing for me I had to go and rent a vehicle out of my own pocket and they claim they'll "reimburse" me for it. I wasn't able to get a vehicle for a week waiting for them to figure something out. And hoping that I would not have to put this on my dime. But I had no other answers so monday 9/14 is when I rented a vehicle through hertz.

Dealing with Jeep customer service was a nightmare and still is. So now my Jeep on Monday was at my house waiting for jeep to decide what they're going to do. So they tell me they're going to tow it to Hiller Chrysler Dodge Jeep Ram. Where I originally purchased the vehicle from. And they were going to take a look at it. I had already expressed the Jeep customer service and my dealership that I would like a new car or to break my lease because I do not feel safe in that Jeep and I do not have any faith in they're transmissions after my life flashed before my eyes on the highway. It was a traumatic experience my Jeep also continued to try and take off on itself and kept rolling away while in park. I took videos of it to try and show how scary it was. Never mind while on the highway. And Jeep and all of the dealerships don't seem to care one bit about my well being and how this affected me mentally. People have gotten into major accidents because of this. People have died. A man was killed because his Jeep said it was in park and it rolled into him and crushed him!!!!! I no longer feel safe in this vehicle.

So today I get a call from Hiller Jeep service technician. He tells me that he's "ordered the part" and they have it in a few days and get that death trap back to me. I ask him what exactly happened because I could've been seriously injured or dead and I'm a little concerned about what part this is and if My child and I are going to be safe in this thing. Which I don't care what they say I am not going to feel safe. I really don't want to take a second chance on that.

According to him the PTU-POWER TRANSFER UNIT was faulty/defective/"it let go". I said well this is a 2019 Jeep cherokee and it is only 1 year old how does this happen? And he said he doesn't know it just does. Ok. So then I start looking into that specific part.

Jeep cherokee models from 2014-2017 had a recall on this EXACT part and then even some of the parts that got recalled and replaced STILL had to be replaced after according to articles.
So now my 2019 Jeep Cherokee is STILL having this same issue and could've killed us on the highway. THERE ARE NO ACTIVE RECALLS on my Jeep and this wasn't even mentioned to me whatsoever. There are still clearly issues with this and no I DO NOT trust that these issues have been fixed seeings how this has been repeatedly happening over and over and this company still continues to produce these parts that are unsafe and allowing customers lives to be put at risk.

I do not think that I should be subjected to keep this jeep and want to break my lease and have money returned to me from my trade in. And if I have to I will fight with a lawyer because this is a known issue and as a consumer I believe it is my right to not allow my safety to be put at risk again. They've had Years to fix this issue. How many people have to get hurt or go through what we went through?

Note that no vehicle service light came on and there were no indications of something wrong until my cars RPMs started going crazy all on their own. I can't imagine what would've happened that day had I gotten hit and not made it safely to the other side of the highway.

Posted by evnmny


2017 Renegade

In 2018 engine was rebuilt.
In 2019 it was serviced 25 times for burning oil.
In 2020 engine needs to be replaced at My cost.

Jeep customer care gets F.
Can anyone help with any suggestions? Lawyer up?

Posted by 2011 Grand Cherokee Limited


I have a problem with my Jeep I had Jeeps all my life . I have a 2011 Grand Cherokee Limited I was very happy with it until my AC and heat broke the housing Distribution zone
dual cond the doors are broken inside the unit 70.000 miles I don't have the money to fix it what can I do

Posted by Disappointed in Ohio


Why isn't navigation offered on the 2020 Jeep Cherokee Limited?
It was on our 2014 Jeep Cherokee Limited.
Very disappointing. We love this Cherokee.
It is our 3rd one.
Can navigation be put on it?

Posted by LYT


I brought a 2017 Grand Cherokee 06/2019 from Liberty Jeep in Hinesville, GA 31313. In 02/18/2020 the Jeep started jerking and cutting off. I took the Jeep to North Point Jeep in Winston Salem NC 27106. I was never given a complete answer of what was wrong with the vehicle. Just the system was shopping several misfires. They took the complete engine apart, installed several new parts and had my car till 05/28/2020. The day before I picked it up I was told it is still showing misfires but it run. Now 3 months later it is back in a shop, system showing misfires. The show in NC is saying it depends on what the problem is, if they cover anything. I need guidances someone should be responsible for this.

Posted by Seriously...how did this happen?


I've owned over 75 new cars in my lifetime. From Fords to Mercedes to even a new 88' Rolls Corniche. I've also owned seven Jeeps with now havjng a 19' Jeep Altitude. Two days after buying this car I started receiving on average 20 "weather alerts" a week that have continued now since Dec of 18'. That works out to about 1600 notifications in the last 20 months!!! None of those alerts have applied to my area and as you know, this intrusion cannot be disabled!!! This is a dangerous annoyance that is without a doubt the most pompous ineffective feature ever "force fed" to the unsuspecting car buyer. I've seriously contemplating legal action after having two near accidents while driving with this constant distraction. You do realize that the driver needs to take their eyes off the road the acknowledge this constant alert! Whomever invented or sold your company on this pathetic intrusion should receive the "Edsel" award and then pistol whipped. This is without a doubt the most egregious act of pure stupidity ever perpetrated on the unsuspecting car buying public...

Posted by Lithia victim


Purchase a 2020 Grand Cherokee from Lithia Jeep in Corpus Christi, with 4000 miles on it washing the bugs off the front bumper the paint came off also Lithia Jeep sent me to their paint man do the fact they don't have a body shop and he said the bumper needed repainted the paint was not sticking. Now Lithia has not even talked to the body man but decided to turn down the repair from the pictures. You can't tell anything from the pictures. But if you rub a cost a little stoneship Moore paint comes off. By looking at the pictures they say these were caused by an outside force plane train meteor I have no idea what it would have been. It has more chips than the 2018 I traded. Lithia basically said go screw yourself and turn it into your insurance.

Posted by Anonymous


I bought a 2014 Jeep Compass in July 2017. Apparently there was a recall on the Air bags and Air bag sensor in August 2017. Along with a seatbelt recall. I was notified about the seatbelt but never heard anything about the Air bags. This past Friday my husband was involved in a hit and run on interstate outside of St Louis where we were hit on about ever side and thrown into a guard rail. Everyone was shocked that the air bags didn't deploy. I started looking up something and noticed recalls ... and there it was Air bags and air bag sensor. Thank god we were able to walk away but this could of been a horrible accident.

Posted by Trace time


I urge you not to do business with rairdons in Kirkland Washington.
Their awful customer sevice and vehicle service and while car buying experience gives Jeep a bad name. And Jeep does not deserve that.

Posted by Anonymous


I leased a Jeep Grand Cherokee last year in Feb 2019 . I have always leased all my vehicles. The service departments are so terrible at 2 of the Jeep dealers that I have dealt with . I have never had a problem with all my other trucks I have leased before at other dealerships. I will not be leasing from Jeep ever again I learned my lesson and will not go with Jeep

Posted by Ann Farren


I bought a 2019 Jeep Renegade in October of 2019.. my son had passed away and Left me a little money.. he had always said I needed a new car.. so I ended up paying cash .. Well a few months later my front end is wobbling and I have to pay to have the tires balanced which hopefully will fix the problem.. I wish I hadn't paid it off because now I feel like they don't care? I love my Jeep.. I'm just disappointed

Posted by Sabrina


I purchased a 2018 Grand Cherokee Limited Jeep. Traded in my luxury 2013 Grand Cherokee Limited Jeep. So disappointed in the difference in quality. I pointed out to my Jeep dealership that my black leather seats are fading to white. The service associate took some pictures to submit to Jeep. He was supposed to also note that I have dark window tint on all my windows and even slight tint on my front window but my seats are fading to white. Even the backs of my front seats where no light can possibly cause this issue. My Jeep on had 25k when I complained about this. Jeep declined the pictures. The Jeep dealership said maybe I need to address it as a customer because I definitely have a justified complaint. Now what?

Posted by RevBrett


I bought a Cherokee North because that is what I wanted. I asked why it has Limited wheels & tires instead of North wheels & tires on it? I was told they do not know why BUT would help get it straightened out . It has been going on 3 months now and all I am getting is the run around . I would have NEVER bought from you had I known I was getting lied to on this matter. BUT what angers me is being lied to about getting the correct wheels and tires for this vehicle. I did NOT want these nor do they come on it. Resolve this matter and I will be happy. I paid for a North. I WANT a complete North not a partial one. I can assure you at this time I will not buy another vehicle from Poynter's. If this problem is not resolved I can assure you it will be my last CDJR product. This is not right and it is not what I paid for.

Posted by Anonymous


I took my 2014 Latitude in for it's 7th recall. It was some fix to the transmission. When I drove into the shop I was getting 27 miles pet gallon on gas.. never did I get below 24 mpg in 6 years. When I drove out I was getting 20mpg. I took it back, they did another slight adjustment now I'm getting 19 mph! I don't want this jeep if I'm losing gas mileage! My daughter bout a latitude same time as me and had the transmission replaced at 200 miles! She got rid of her Jeep at 40,000 miles because she was forever stranded and Jeep couldn't figure out what was wrong. My Jeep had just turned over to 60,000 miles and I just paid it off in March! On 1 tank on gas I got 265 miles!!! If Jeep cannot make this right for me I need to start all over again and I didn't want any car payments for the rest of my life?! I'm on a fixed income! I will never recommend or buy another Jeep... this is so wrong.

Posted by Mad as Hell


I updated the uconnect navigation system and now my 2017 Cherokee stop when it is in gear rolling.Very dangerous. Had no problem before all this. Has anyone else had this probelem? The dealer I bought from said it was a fuel filter problem and I know it was not 300.00 later.

Posted by Robert


I own a 2013 Jeep Grand Cherokee. In October of 2019 my water pump failed and caused the engine to seize. I had to replace the engine at a cost of $10,973.34 at Steamboat Motors in Steamboat Springs Colorado. The water pump was still under an extended warranty.

IF A PART UNDER WARRANTY FAILS IS THE DAMAGED CAUSED BY THE PART COVERED???

Posted by Brenda


Just wondering if your advertising department would be interested in a photo for an ad that my daughter took.

Posted by Anonymous


2015 wrangler engine making tapping sound seems to be a common problem only have 62000 miles shoud not be doing this not bet happy about vehicle out of warranty

Posted by John


How can a Jeep dealer turn a Jeep owner away for warranty work just because I didn't buy it from him?
I own 3 jeeps and have used this dealer for maintenance and repairs.

Posted by Jules76


I am very upset with my 2016 Jeep Renegade 75th special edition. I have had it for JUST 3 years. My warranty just expired in December 2019. Three weeks ago the UConnect screen on the radio got stuck on the back up camera and resets itself every three minutes. The radio sound works but the touch screen only displays the main Jeep screen. I CANNOT change the radio station NOT even on the steering wheel buttons. The hands free calling with Bluetooth doesn't work because the screen is stuck. I went today to the dealership to see if they could fix it only to be told it's an internal malfunction and I would have to replace the radio at the cost of $945.00. This is my first Jeep and I love my Jeep however I don't love that it has sucky parts nor was I told this type of malfunction could happen. What do I want? I want Jeep to at least go in halves if not more to replace a faulty product you put in your product.

Posted by Unhappy


Oil filter housing bad, company knows there is a problem hasn't done anything to fix this problem but the customer has to eat the service! Having a Jeep that has never been off road but I looks like a bad ass . Have enjoyed my Jeep until you run across things like today , were there is a problem and JEEP has known about it and hasn't fixed it! Bad business!

Posted by MyJeepCompass


I love my 2018 Jeep Compass. From the Exterior to the interior! However The Jeep headquarters AND the Jeep customers/prospective customers have to know about "Rail Dust" & it shows up on the exterior white paint of my Jeep:( For several times I've taken my vehicle back to the dealership to buff off the RAIL DUST. It just isn't right when I invest all my money for a beautiful car & realize that I have to live with the RAIL DUST.
https://www.carwash.com/what-is-rail-dust/
DETROIT I URGE YOU SOMETHING HAS TO CHANGE to prevent customers buying such beautiful vehicles but sinfully have to live with the RAIL DUST rotting away at my exterior paint. It's merely a living nightmare

Posted by Anonymous


I am concerned that you will follow Chevy's stupid idea of making only electric cars and fully self driving cars with out steering wheel and breaks; Please do not do that; Keep the v8's and the gas powered self driving cars; Keep the steering wheel and brakes and petals; Give people a choice of who is going to drive; that is the better way; Just enhance the lane assist so that you can drive with out hands and it can turn as the road turns; that would be great!!!

Posted by nelsym08


I purchased a brand new 2017 Jeep Cherokee on 3/11/17 and today is 4/10/17 and already my brand new car it's in the shop for a second time. On March 1st I woke up to a driveway filled of transmission oil took it the shop and it took them a week to fix it. The replaced the transmission line because it was broken! Picked up the car Thursday and by Saturday morning my driveway once again filled of transmission oil! My car is once again in the shop. I commute a lot and that's why I only purchase new cars for my safety and not to have to worry about major problems. Well that doesn't seem to be the case with this piece of crap that I just purchase and can't even get a replacement guess I have to wait for the transmission to go bad on me!

Posted by C. johnson


I have own four jeep cars in my 72 years. I am looking for a hybrid, why are you taking so long to step up to the HYBRID.
I now have a 2000 Grand Cherokee, and looking for a new Jeep hope to get a Hybrid
This will probably be my last car. Hope that you will answer this request.

Posted by Chris


Our 2014 Trailhawk caught fire and burnt completely up within 5 minutes with out any indication or warning something was wrong. There had been several recalls and even a new transmission had to be placed in it. The vehicle only had 30,000 miles on it and was just in the dealership 5 weeks prior for recalls again. Both Jeep and the dealership said not their problem. The dealership even went as far as saying we may have ran over a plastic bag to cause the fire. Really???? I want Jeep to step up and take care of this problem with the financial burden of having to purchase another vehicle. I work hard for what I have and to pay on a vehicle for two years and how have nothing is unacceptable! NOT ONE PHONE CALL HAS BEEN RETURNED TO US FROM JEEP! We were sold a lemon and Jeep don't care!

Posted by Angry Wrangler Owner


Hi: I've contacted the dealership several times as well as the CSA at 800-992-1997. Not sure if this goes somewhere else or not, but we need assistance from someone higher up at Jeep. We've been loyal Jeep owners for many years even though my husband works for a local Ford Dealership. Our 2014 Wrangler with only 19,000 miles on it has a rear defroster that suddenly stopped working. When taking it to Woodhouse the tech said it's not covered that our dogs must have hit it and that's considered abuse. We do transport our dogs to the vet or the groomer, but they are small and would never be able to even reach it. The snap like connector is no longer connected to the glass ... thus the rear defroster won't work. Am tired of getting the run around on this. We do not abuse our vehicles never have. Actually my husband has managed body shops for over 40 years (even at a Jeep dealer before for 34 years). Then the tech actually THREW away the connector part and sent us some spade connectors to splice the wiring with that .. which isn't a proper fix. Evidently the 36 month / 36000 mile warranty means nothing if this isn't covered.

Posted by Bertera Dodge of Westfield is Aw


I recently had problems with my 2011 Wrangler which I just purchased a month ago. The Customer Service for the Corporate Jeep Office was initially very helpful, telling me to take the vehicle to the dealership to be fixed, and the cost would be covered at no charge to myself... When i picked up the vehicle the cost was not covered, and after waiting on hold for 30 min was told by corporate customer service to pay for the repairs out of pocket and I would be paid back... A few days later I received a call from a "supervisor" (Randy - who was very rude and insisted he was the top of the totem pole) stating that he had all the facts of the case and that I would not be reimbursed. He was unaware of the voicemail that instructed me to take the vehicle into the dealership to be fixed at zero cost, however even when made aware of this (and i shared the voicemail with him) he said he would not honor the agreement, saying "that was a mistake, and it doesn't matter." I like driving my wrangler, but needless to say I am extremely unhappy with the service I have received and if this does not get fixed I will be selling it, and bashing the JEEP reputation until the end of time.

Posted by Char


I have a 1996 Jeep Cherokee Sport, five speed with 140,000 miles. I LOVE my baby. It's the greated.

Posted by Steenboat


I have a 1995 Jeep Grand Cherokee with 400,000 miles, one car owner...just wondering if that a record? I've had many people tell me that ususally, would the vechile be worthy anything after 20 years? I love this SUV...

Posted by Brandy


Very unhappy!!! Just purchased a 2015 Jeep Unlimited Sport and this the very first new vehicle I have ever purchased!!! Purchased in late December, 2014 at approx $38k and it has been at the dealership 3 times already!! Water was pouring in the driver floor on any rainy day and then twice since owning it the windows will not roll down and it doesn't take a rocket scientist to figure out why!!! At one point the driver floormat at an inch or more of water in it!!! Take it to dealership and the service tech advised me that yes they confirmed it leaks but they don't see any bent seals or broken seals so they just couldn't do anything cause they could not find out why!!! Oh and then the electric windows not rolling down at times well nothing they can do about that either I just need to bring I it up there when they won't roll down again???? REALLY ???? So they did absolutely nothing!!! What, I guess I'm just suppose to live with it not to mention the carpets will prevent u from sitting in it come a warm tn summer so guess I paid a lot of money for nothing? Funny though, I had an 2007 Chevy trailblazer before purchasing the jeep and never had to do anything except regular maintenance to it so I bet u can count on me going back to a unit I know I can depend on and the sad fact that it was 2 years old when purchased says a lot to able the difference between a Chevy and a Jeep!!!! And to think we were looking to purchase a brand new dodge snatch truck.... Well guess we can change those plans too and start looking at other makes for sure!!! U got us once but it won't happen again!!! I have never been so disappointed in my life!!!?

Posted by Mpwifee


To whom it may concern; 2/23/2015
All my life I drove a jeep, and that is why I went and purchased a brand new jeep, but this time I have a very bad experience with jeep all together!...
I purchased a brand new Jeep Cherokee sport 2015 on 01/19/2015, the engine light went on, and my transmission broke after 1 week, went to the dealership service on 1/29/2015 and they were working on my car from 1/29/2015-2/11/2015 my reason for bringing the car in for service was "INTERMITTENT BUMP FEELING WHEN RELEASING ACCELERATOR, TRANSMISSION FAILURE"... Then as I picked up the car drove for 200 miles and had to bring it back for service do to transmission issues again on 02/17/2015 REASON; " CLICKING NOISE WHEN VEHICLE SHIFTS AND BUMPS FORWARD WHEN BREAKING", once they fixed it I picked up my car on 2/18/2015 drove another 100 miles and once again the engine light went on and transmission was acting weird, when I put in drive it was reversing and every time I break, the car adds speed and bumps forward... I bring the car back on 02/23/2015 and waiting... This is the third time and I am tired of it, because it seems like I only have the car for a weekend to test drive it and then I am out of a car for week or two. the reason I went to buy a brand new car was to be able to drive it, enjoy it, and have a car in my possession and not at the mechanic every week, because so far I only get to drive my brand new car on the weekends and once Monday comes I have to drop it off at the mechanics again, this car is very dangerous to drive, I have a child who also has medical issues and I need a car to take him to doctors as well, and I cannot put my son in this dangerous car. Basically I am paying for a car that I don't have...

Posted by Anonymous


Thank you for the great president's day commercial.. The kids singing and flag of jeeps . Clever and easy and enjoyable to watch!

Posted by Need assistance


I tried contacting the perris ca. jeep dealer about a recall notice. I called at 3:50 pm on Fri 02-20-15 and could get no one to respond on any of their lines. the number that I called is If this number is incorrect,please let me know. Thank you for your help.

Posted by gemini7


just brought a Cherokee sport 2015. It to me is a basic model vehicle even though it is not portrayed as such. Issue is sirus radio is to have a free trial for 1 year. Dealership could not install it. was in for 2 days. then was told to buy the unit and they would pay for one year. Which I think I should get 2 years since I am buying a unit and part of the negotiation was to get it free since I am losing mine from my other car? I am shocked that they could not convert it to my new vehicle and I have to now do the leg work? Or does this particular vehicle can not be hooked up to sirus radio?

Posted by Anonymous


I just picked up my brand new 2015 Jeep Patriot on 1/15/15. Exactly one week after having the vehicle with only 156miles on it, 1/12/15, when I got into my car (on a rainy day...the first rainy day since I had the car) there was water coming in from the dome lights above the dashboard. There was water running all down the radio, heat/AC controls, gear shift, and some sprayed onto the steering wheel and dash, and both front seats. When I turned the car on, the CD player was making a clicking noise and saying "load CD" or "eject CD" and would just go on and off sporadically as I drove to straight to the dealer. Water would continue to pour out from the lights as I drove every time I made a turn, spraying on me as I was driving! So unsafe, making the gas/brake pedals slippery. I called the dealer and brought the car right in as soon as I discovered the leak.

I was told to drop it off at the service department, I did and then went over the the sales department. I spoke with the sale manager and explained to him what had happened, how I was very upset about this happening a week after picking up the car, and how I did not want the car anymore. I'm very upset about all the water damage and do not feel it is fair that I should have to pay for a damaged car.

A member from the service department came over to me and said that they will look at it in the morning and let me know the what's going on and fix it and hope to return the car to me tomorrow. He also set me up with a loaner car which I appreciate, but even if they "fix" the problem, the damage has been done to the car and I am not paying for a water damaged car. I want to return the car. When I got home from the dealership I called Jeep costumer service (800-247-9753) to report the problem. I spoke with a representative and I told her everything I said above, including that I no longer wanted the car. She asked me if I wanted the car replaced. I said yes, I would be more than happy to work with the Jeep dealership and have the car replaced.

I was called by the service department a day after dropping the car off for them(1/13/15) for them to tell me the problem was that the sunroof was leaking (which I had figured out already). I was also told that they needed to contact a Jeep service expert to determine if just the tracks needed to be replaced or the entire sunroof. They did not mention checking any internal parts for water damage that occurred. The vehicle was in the shop a week waiting for the parts to come in. I was called on 1/20/15 to tell me the car was done. I specifically asked about the radio and clicking noise and was told it worked fine. I asked about anything that had been done to address mold as a result of the water damage. I was told that there is a machine that could be put in the vehicle to suck out any moisture. I requested this be done immediately. I do not know why this was not done as soon as I dropped the car off, as it was just sitting at the service shop for a week waiting for parts! I told the service department that I had already been in contact with the sales manager and Jeep corporate and that I would not take back a water damaged car. My case is still being viewed by corporate and they will contact the dealer as well. I am waiting to hear back with a resolution (hopefully a new vehicle....without a sunroof!).

Unfortunately, it is now 1/28/15, I have been assigned a case manager in the resolution department who does not call me back within the 2-3 business days she told me she would. She also NEVER answers her direct line. I have left many voicemails and have tried calling at various times during business hours. No one has been able to give me a phone number where I can actually talk to a person that can give me some resolution. This whole process has been completely disappointing and very frustrating. I am now with out a vehicle and have no resolution since being assigned a case manager over two weeks ago. I cannot believe the lack of professionalism and customer care that I am receiving from Jeep. I am a loyal Jeep customer, as is my entire immediate family. My father already said he does not trust the dealership where I bought the car and we will no longer service our 4 vehicles there or purchase future vehicles there. Very sad coming from a brand I only had such positive things to say (until 1/12/15).
A word of advice do not buy a Jeep Patriot with a sunroof and save yourself this nightmare.

Posted by Anonymous


East hills jeep in greenv ale NY has got to be the worst service dept. in the world.They lie they charge you for work not related to your problem and when you pick up your vehicle it still has the original problem.

Posted by Anonymous


Since college, my dream was to own a Jeep Wrangler. I saved for years to purchase one and in April of 2013, I became the proud owner of my first brand new 2013 Jeep Wrangler! For one year and 4 months I have given major kudos for my Jeep as it is my best friend, until a week ago. I was shopping all day in the Texas heat, on my final stop I parked, shopped, and returned to my Jeep and it would not start, there was a cold, dead silence as I turned the key. After a tow and loaner car that was not a Jeep, I was told it was the battery-bad cell. This is an expensive vehicle, and while it was under warranty why would I have a disabled battery in a brand new vehicle? My confidence in Jeep is shaken, how can I trust that something else major won't occur? If my Jeep was let's say five years old I could expect some wear and tear but at one year old I am not feeling good, confident or safe about my purchase. #confused

Posted by Anonymous


How does a Jeep dealership that says their a "family dealership with three locations" on advertising then turn around and say you have to go to the original dealership you purchased the car for your repairs. I purchased it from their family of delaerships the owner of the Dealership is the same name. I don't think they should own 3 dealerships if there going to play games like that with your consumers. How do you feel about that corperate?

Posted by patricia


Just wanted to Thank Brighton Mi Jeep Service Center for Excellent Service on a 2008 Commander I brought from Brighton Ford , the jeep was just a complete mess and I bought it as is, and they wouldn't take it back, but Mike asured me when all was said and done it would be safe enough for me to take my 2 Granddaughters on a road trip . This was the best experience I had as a first time buyer . Please Corp Office let them know I truly am so Thankful and know for a fact both my grandchildren will be driving Jeeps,

Posted by patricia


Just wanted to Thank Brighton Mi Jeep Service Center for Excellent Service on a 2008 Commander I brought from Brighton Ford , the jeep was just a complete mess and I bought it as is, and they wouldn't take it back, but Mike asured me when all was said and done it would be safe enough for me to take my 2 Granddaughters on a road trip . This was the best experience I had as a first time buyer . Please Corp Office let them know I truly am so Thankful and know f I r a fact both my grandchildren will be driving Jeeps.

Posted by Sheri


we are family of jeeps. My husband and I on a Grand Cherokee my youngest son owns wrangler Jeeps that's a special efition ourmy oldest son owns same thing and our grandson owns a Jeep Patriot and I'm gonna make a Christmas card with a picture of each family around their jeeps that says jeepers it's Christmas
Any comnent

Posted by Happymom


I recently bought a 2007 jeep liberty and having problems with tire pressure sensors, they replace one, after a month it started going bad again, along with others. I called the dealer where I purchased the jeep and they said it was not covered. I think with the problems that I had when I purchased the jeep it should be covered. That dealer is nothing but giving me problems. I am calling the corporate dealer.

Posted by CRESCENT88


I Have A 2009 Sport Jeep Liberty, My Engine Light Was Coming On, I Took My Jeep To The Dealership On Stateline, And Was Told That I Needed A Tune Up, After I Told The Service Department That I Was Not Getting Any Power. Too Make A Long Story Short I Spent Over $4,000 Because I Was Told That I Had A Busted Heads Gasket. The Same Day That I Paid For A Busted Head Gasket, My Jeep Was Smoking And My Temperature Gage Was Constantly Moving, I Took My Jeep Back To The Dealership, And Was Told : Oh They Forgot To Put Antifreeze In Your Jeep". A Few Days Later Engine Light Came Back On, Took It Back The Dealership And Was Told That My Other Head Gasket Busted!!! Really....i Gave Over $4,000.00 To Get My Jeep Repaired And Having The Same Problems. I Called The Corporate Office, And Was Treated Sooooo Bad. How Can You Just Take Someones Money For Repairs, And The Repairs Have Not Been Repaired. I Felt I Was Taken Advantage Of Because I Am A Woman, I Will Not Let This Fly, I Will Go Through Every Extreme To Let The World See How I Was Treated And Taken Advantage Of, Between Working Everyday, I Don't Have The Time And Speak How I Was Treated, But As Of Today I'm Going To Make Time, I've Never Seen Such Mean Disrespectful People In My Life. I Spent My Hard Working Money, Because I Love My Jeep, And It Felt That I Was Getting Smacked In The Face, Each Time I Spoke Wiht The Dealership, To The Corprate Office, Assigning A Case Manager, How Rediculous, Ms. Elizabeth, Spoke With Her Once, Called Her Several Times, Never Returned My Call. I Am Going To Get To The Bottom Of This, If It Takes Me This Time Next Year....i Have Every Documentation, Every Invoice, That Was Uncaused Repairs.

Posted by mommabird63


I have Family who bought a jeep,the came in to Pa. to visit.They needed it checked while they were here, but were told that it couldn't be seen for a week! They came in from Colorado"HELLO" why couldn't it be checked sooner? My Husband said something was wrong with the rear differential, it didn't sound right. So they left for N.C., but broke down in Va.. Rear differential blew, caught fire and now"YOU" people think they set it on fire on purpose! You won't help them out at all, in my book that's not right. My Cousin was on the front line of Desert Storm, that's right he is a veteran. Step up and do the right thing, he's 100% AMERICAN. Disappointed in this company. Disgruntled relative in Pa..

Posted by jennie49031


Hi, my husband and I just recently bought a used and what seemed like a very clean and taken care 02 Jeep Grand Cherokee Limited with 104,000 miles from a dealer. The carfax on it was great and brought the value up on it which made our decision to buy but in the past 5 months of owning it, we've done nothing but repair after repair on it. Here are a list of problems we've ran into and had fixed... The oil thermostat started leaking and was replaced, the oil temperature sensor went bad and was replaced, the heated seats now no longer work(haven't fixed these yet), the hood struts are bad(a very common problem-haven't fixed yet), the rear pinion oil seal started leaking so that was repaired, and now we have a check engine light coming on for what used to be a small emissions leak that we thought was because of the gas cap but now is coded as a large leak. So after taking it into a auto shop to get looked at, the plastic fuel tank was dropped and found that the fuel tank had warped at the top and that's why we were smelling gas fumes every time we filled up on fuel. How scary is that if we had a spark of some sort!! Not only that, but after further research online, because of the gas tank location on the Jeep, if we were in a rear end collision there could be a possible explosion which is most likely to cause death of anyone in the vehicle. I am a mom of a two year old and currently 8 months pregnant. This is our main vehicle, so reading up on this scares me to not want to drive it. Apparently Chrysler recalled Jeeps because of this issue but only did for the years 93-98 even though the problem exists in the years from 93-04s. And the only thing they are repairing in the 93-98s is installing a rear hitch which is suppose to help protect the tank in a collision but doesn't really solve the issue. I am very disappointed in our decision to buy this Jeep. We cannot afford to keep dumping money into repairs and to know that our Jeep is a possible death trap just turns my stomach. I cannot believe that Chrysler won't do more to protect their customers from possible death. How are we going to afford getting another vehicle at this point with a baby on the way? The total cost of repairs alone that we've done are nearing $1500. The cost of the Jeep $8900. So do I think it was worth the buy, absolutely not!!! Will Chrysler help us out, NO! They just don't care.

Posted by dedeco


Last Jeep I bought Grand Cherokee 1998. The last REAL Jeep. Chrysler has made the Jeep effeminate. . From rugged and rough to a car for teenaged girls. SUCKS!!! Go back to old shape and size!!

Posted by Anonymous


my daughter has a 2008 jeep liberty with the sky rider r oof it whistles when you would go over 50mph two weeks ago driving down I95 going 65mph the entire roof blew off flapping in the breeze she went to a jeep dealer in her area and was told that she was liable and that it would cost at least $3,500.00 without labor costs the person waiting on her that he wouldn't pay to have it fix and to get rid of her car. I went on line and found out a lot of people are having the same problems as my daughter and jeep won't back up their product . this is my daughter's second jeep that she has bought . I 've found a site that is getting a class action suit together everyone is very disgusted how jeep is handling this situation you know that this product is poor and you don't want to own up to it because your talking serious money there won't be anymore jeeps bought in this household

Posted by anonymous


My daughter has a 2011 Jeep Liberty that was brought to a Jeep dealer in Latham, NY. First of all they gave her a hard time about fixing it and then they charged her for a solunoid and never replaced it. She needs a vehicle for work. When we went back to the dealer to see why there were 2 different bills and why the part was not changed they told us to leave that we were thrown out and this was not so. They were so nasty and rotten about all of this but never once gave us our money back or fixed the vehicle. This will be the last Jeep she will buy. I have a Compass and have brought it to the same dealer 3 times for a part to be replaced and just found out they took the money but never once replaced the parts after I sat there each time for over 4 hours. They do not fix the vehicles just take the money. They are very bitter people and due to their action that will be the end of a purchase in that dealership.

Posted by Archie Lea


To Jeep Chairman and Board:We are asking that you'se at Jeep Corporation will expand your market and manufacturing in Australia the Land down under.
Because you'se will have greater access to the Asian/Pacific markets of your competitors in Japan and South Korea.
Because of distace you will not have far to ship your cars to these markets especially to the bamboo country as well(China).

As well you'se can pass this onto Ford your parent company for there making of 4 cylinder Mustangs as well.God willing!

On Jeep vehicles I am a Friend of The P.M and the Federal Government; We Welcome your expansion in Australia Down Under.
Australia is a vast and rough country and the only way to get around is either Fly or by car and 4 cylinder 4 wheel drives
Hope to see you'se at Jeep for you'se have been with Australia for a while from WW11 on and We The People like having Jeep here and looking forward to your expansion .God willing!

Posted by Tim


I puchased a used 2007 Jeep Commander last april. It has the Hemi engine, poor gas mileage, but still loved it. My battery light comes on and then goes off and then comes on again.. Last week i was driving it and the battery light came back on, then the skid control light came on , then the radio went off, then i got really hot in the cab. I was about two miles from my destination, so I kept driving. After about two minutes everything went back to normal. As i stopped at a red light i saw some smoke, but just assumed it was exhaust from the vehicle in front of me. So finishes on to my destination and pulled in. Then i did see smoke, I raised the hood and BAM...engine was on fire....tried spraying it with a fire extinguisher.. but the fire was under the cover on the engine. Needless to say..My Jeep burned to the ground....Thanks Jeep..this was my second jeep and my last....am i supposed to report this to someone?????

Posted by Anonymous


I recently recieved a notice in the mail that i had to get a required powertrain inspection on my 2008 jeep compass which the notice states in order to keep my powertrain warranty i have to take it to a jeep dealer. It also states it is a five year inspection but my jeep is six years old. Is this correct.

Posted by Jeep Strangler


This is our view of our experience. It is only what we believe.
My domestic partner has owned three jeeps. All new, all paid for in cash. 25 years of jeep loyalty. She went in for a tire rotation and oil change, based upon an invite from a licensed Jeep dealer, Napleton, in Chicago Metro.

The mechanic pulled the first tire and (must have clipped the brake line, I assume by accident, though we did not see him do it. Read on and make your own decision). He came out in a frantic manner and told my partner (50+ year old woman) "the last mechanic, who did your brakes, kinked the line. "It leaked into your tire" and "the fluid is all over the floor." The brakes were repaired 6 months earlier by a qualified and licensed shop. If there were a broken brake line, the Jeep Liberty, or any vehicle, would go about three blocks before the brakes would fail completely, the brake fluid would pump out like a severed artery - crash-boom.

No way could the line have been broken for 6 months. All the fluid was on the floor of the bay at Napleton's, where the car was up on a lift. In addition, how can brake fluid enter a pressurized tire? WTH? The manager of Napelton's, along with the mechanic, told my partner the most incredible series of fantastical stories about brakes. They made up a new set of physics, where fluid under pressure, will not leak out of a hole or tear in a metal brake line, until 6 months later, when the mechanic takes off the exact tire where the line was "kinked (mechanics word)" six months ago.

4 1/2 hours of her sitting in the shop, for a 25 minute tire rotation and oil change...and yes, Napleton charged my partner for the work to fix the brakes, which they broke. I called Jeep headquarters in Auburn Hills, MI. They said that they had sent a letter to Naptleton's manager and the area Jeep Manager 10 weeks earlier. "We are so sorry for your experience, they said". 10 weeks later, still no word. Today, Jeep says this is all they are required to do, but won't let us see the letter, or give the full name of the person who wrote it (Terry HF491), nor the persons it was sent to.

The subtext of message seems to be: Jeep is a good product, but they have at least one rip-off dealer who (In our opinion) cheated a woman and will not step up and fix their mistakes. Napleton's held our Jeep and would not allow my partner to leave, until they had effected a repair. If it was so dangerous to drive, how did she get there? How is it that 2 pints of brake fluid only leaked out at the dealership, and not a single drop on the garage floor, during 6 months? Really? Seems like extortion to me. I am not a lawyer, but I know how we feel about this experience.

It was not a terribly large amount of money. They could have been courteous, apologized and we would be buying a new Jeep next year. We will not buy from Napleton's, and maybe not a Jeep.

I asked who currently owns Jeep? Fiat. Go figure.

Posted by mariondfw


On October 7, 2013 I purchased a new Jeep Grand Cherokee Summit from Holt Chrysler Jeep Dodge Ram, 1111 Interstate 20 East, Arlington, Texas. On October 19, I contacted the GM Shawn Andrus and informed him that it seems like there is no way to contact their service department. I tried online and the only contact I had is a salesman trying to sell me a new vehicle even though I repeatedly told him that I just purchased a new vehicle and to stop calling me. No one from service contacted me. I also tried calling but no answer, so I left messages, no return calls. I was contacted the next day and given the excuse that there were problems with their voicemail.
On November 22, I contacted Shawn again but also copied the owner. On November 8, I brought my Jeep in because I was having problems with my Navigation system, it reroutes me when I'm on the right road and tells me I'm on one road when I'm on another and other problems. So they did a recall update which did nothing. I was told to be there on November 18 at 8:30, since there is only one guy there that can download new software to see if it fixes the problem, when I got there they called him and he said he was 20 minutes out, so I waited. So finally I talked to Lisa at 10:30 and she said he never came in and they could not reach him. So again I wasted gas and took vacation time. Lisa told me that she expects to have a loaner by Wednesday and then I could just drop off the Jeep. Well never received a call, so I contacted Shawn on the 22nd. I was contacted the next day and was told they could get me a rental. So on the Friday before Thanksgiving week I brought in my Jeep, they provided me a rental, I informed them that I was going out of town on Thanksgiving and needed my Jeep back by Wednesday. I got a call on Wednesday to pick it up and Lisa informed me that they had to order a new radio; I informed her that I would be back on December 14. On the Thursday before I was coming back Lisa called and told me she needed a number off the radio so they order the right one, I told her I was surprised that they did not get it when they had my Jeep. So it had been about 3 weeks and they had not even order my new radio. She said she would call when it came in, today is January 18 and I am still waiting for my call.
So on January 13, I contacted Shawn, the owner and another manager explaining the above item. They have ignored my complaint and do not even have any common courtesy to respond to me. This is the worse dealership that I have ever had to deal with I hope it is only this dealership and not the way Chrysler/Jeep treat their customers. Maybe I was spoiled I had a Toyota for 6 years and their service department, three different ones in three states, I received nothing but get service, they responded promptly and got me in and out promptly and provided a rental whenever I needed it.
I will complain to whoever I have to until this is resolved.

Posted by Cortney


I recently bought my used 2003 jeep grand Cherokee from a dealer and the air bag light was on... I figured it was probably a sensor or something small and that I could just get it fixed, I googled it and found out this was a recall problem! So I made an appointment with my nearest Chrysler dealership and they informed me that the part has not been made yet.... So I get to drive my jeep around not knowing when or if my airbags are just going to randomly deploy!!! I'm not complaining about a recall on something small, I could hurt someone or myself if the airbags go off while I'm driving down the road!!!! This is insane the recall is a year old and nobody has the part for it?!? Then put us jeep owners in a rental or replace the whole damn system!!!! Chrysler is going to loose a lot of valued customers by making them feel like their safety isn't important!

Posted by Anonymous


We bought a new 2011 Jeep Wrangler Saharain January 2011. After a few months we began hearing a noise I describe as a windy sound from the door. We brought our Jeep to Mark's Casa Chrysler Jeep (from whom we had purchased the vehicle.) After inspection we were told that they fixed the problem. We were told that the door latch was too narrow for the door lock and that a strip of tape was used to thicken the width of the latch. The service man laughed and joked that he used genuine MOPAR elec tape. We were also told that this method of repair was memoed to Jeep delers. When questioned about how soon there would be a permanent fix, we were then told they would advise. Every few months we have to wrap tape. When we paid over $36,000 for a vehicle, tape is not acceptable. We would appreciate a response!!! We have made several calls to the dealer who have failed to respond and a few trips to this Albuquerque dealership has brought no results.

Posted by Sandy Madden


Hello, I also have a Jeep issue.I bought a used Jeep two years ago from a Jeep dealer in Tawas Michigan that showed me a carfax and told me nothing was wrong with the Jeep.For the first year I had to keep returning it because the front floorboards would fill up with water everytime it rained. Now I am told that the rear differential has burned up and ruined my driveshaft and trans and other components at a price of $3500 and that they wouldn't do anything to help me because of the age (2007) and mileage (75,000). My husband has a Ford Expedition with 150,000 miles on it and has never had this kind of problem.I was told that the problem has been going on for years and should have been caught with regular oil changes. Funny, for years?! I have only had it for two and I was told when I dropped it off for repairs that there were no leaks. Feeling pretty ripped off right now.I will never buy another Jeep product.My husband is disabled and I am a full time student in nursing school with no car to get there right now without leaving my husband stranded with no ride to Dr. appts or anywhere else. sometimes life really sucks and so does Jeep!

Posted by TBIsing


In 2010 I purchased a 2008 Jeep Liberty used because I had a friend who had owned jeeps before and had no repair issues with them at all. In the 3 years I have owned this vehicle, I have had to replace the radiator and water pump, the drive shaft, and the ENGINE! I now still owe more on the vehicle than its Blue Book value. I feel like I have the worst lemon on earth and will never purchase another Jeep!

Posted by BUY AMERICAN ?


Hello Want To Buy A Jeep Compass. Well I Don't Know.
The Other Day I Looked At One . The Door Post Section That
Has Black Tape Had Bubble Blisters . Don't Any One Check
The Jeeps When They Go Out The Door. I May Buy One ....
I Am Thinking Long And Hard. Jeep People Get With The Program.

Posted by Anonymous


I own a 2011 Jeep Grand Cherokee, I ordered and received a set of manuals for the vehicle. The manuals dealt with things like GPS, Blue Tooth and other bells and whistles. I had a fog light burn out and opened the owners manual to get the type of bulb needed and directions on how to replace it. No such information existed in the manual. I contacted the dealer for information and was told to bring it in and they could change the bulb for me at a cost of $75.00 (seventy five dollars per bulb). When customer service was contacted at I was told to take the vehicle to a dealer to have the bulb replaced that they had no technical knowledge. I then requested a phone number of someone who had "Technical Knowledge" and was told they did not have such a number and said I should take the vehicle to a dealer to replace the bulb. The dealer service was no help, except for replacing the bulb at a cost of $75.00, Customer care was no help except to direct me to a dealer to have the bulb changed and apparently Jeep has no technicians with the knowledge of how to change a light bulb. Additionally, the bulb number PSX24W, listed in the user guide for the vehicle could not be cross referenced by any auto parts store. This means I could not even purchase a new bulb if I wanted to replace it myself. I've owned two other Jeeps besides my current vehicle. I doubt that I will buy another and know I will not recommend the vehicle to others.

Posted by Liz


purchased a Jeep Compass on May 25,2013 and have had nothing but a huge headache and what seems to be like never ending problems with the vehicle.
The car has been in the shop 4 times in the short time I've owned the car. Taking care of the issues with the vehicle, has cause me trouble at my place of employment because I am constantly on the phone dealing with this on company time and my boss is now upset. I have been late to work 5 times since I purchased the vehicle because it needed to get repaired.

I am a single mom and feel like I was sold a lemon and fear for the safety of my child and myself. they have tightened the torque and subframe, replaced the gear rack and pinion. The car has less than 5,000 miles and I do not feel that I should have this aggravation and nightmare with a car that I paid over $20,000.

Posted by jeanice strength


We are so angry we just want to publisize this matter so everyone knows what jeep is making here.

Posted by jeanice strength


Hello, my name Ryan,a dodge lover.Like most americans today,we are lucky to purchase a new vehical.My wife Jeanice Strength,2 years ago,purchased her first new ride,2011 jeep liberty,she was very proud.she is 42years of age.We mantain this jeep like we should.We are a hard working big family that needed a good vehical.We are not pleased.Since weve had it the seals have come off the doors,electrical problems with the back hatch door,electrical problems with the pasenger window,the plastic crome mirror cover has fallen off,the worst thing is,the front driver wheel bearing is going out.Let me remind you,we maintain this jeep well.Its proving to be hard to maintane when the dam thing is falling apart.its 2 years old.We are paying 2400,00 for this. This is crazy!Are older vehicals are better built than this.I think maintnence is a must.Expecaily this jeep.Trying to keep it together.We are a family with limited funds,and yes are worenty is out.But 2 years,and falling apart! Come on people!We honestly feel ripped off.This cant happen.Im letting everyone I come in contact with,that the jeep we purchased are no good,jeep is no longer jeep anymore.We are very unhappy people about this,and like most americans,once you buy a new ride its probably the last.Because we cant afford another.So we are stuck with it.So thanks so much for the headake we are buying from you.

Posted by Airborne


I have 2003 Jeep Grand Cherokee, I always liked the way they looked and bought this one from a dealer in Sarasota Florida. Dealer was great Vehical is not. I bought it in 2004 with 13,000 miles on it. Great SUV at first but have had nothing but problems with it after the first year. 1st both front window lift cables broke, then a small and large vacuum leak, mirror on drivers side flops around like a dogs ear. Rear strut needed replacement A/C switch is stuck on defrost. And I'm sure I forgot other things the Jeep now has 77,000 miles on it and can't wait to sell it. I am a veteran of Iraq and I'm sue most americans are glad we did not produce or perform in the same way this Jeep does. I will say I have been told the V6 motor in these Jeeps are great but not willing to pay the cost to repair all the other items to find out how long it will last. I will never but a Jepp or Crysler product again nor will I advise anyone I know. Thanks for listening to my complaint.

Posted by [email protected]


At the Butler Dealership in NJ I bought a 2008 Jeep Sarah in on April 1, 2013. I went in for a tire rotation and oil change on 8/30/13. I used the coupon for $9.95 for oil change The Bill was $36.27. I guess that wasn't good enough. I went to leave and put the car in reverse to leave then into drive to leave , the car kept rolling backwards ,put it in reverse and drive again the same thing. Place it into park it continued to roll backwards. Couldn't get it out of park just kept on rolling back. I called Brian Pangione the service manager for help & asked what happened, he said it was a coincidence. now he wants to charge me 600.00 for an instrument cluster. I went for another opinion they said the transmission fluid was low, which should have been checked in the first place. Not sure of the cluster thing .I called up Brian and told him I was skeptical & became on the defense and started yelling. I told him to stop getting excited. He said ok. As fast as he turned it on he turned it off. Sounded like he does this all the time. I was told they work on commission . NICE. I got my car worked on at another place. There is more but this is getting too long.

Posted by Discrimination in Arizona


Ladies and/or Gentlemen,
We are a seven time Jeep owner family. Most recent addition to the family was a 2012 Jeep Liberty. The vehicle itself is great with exception of some minor flaws, the tire pressure light keeps coming on (worst idea yet fellas), and the door seal rubber keeps falling off.
But, that is not the complaint. The complaint is that people representing the Jeep Chrysler Corp. are insulting my wife. Namely the "MARTIN SWANTY" Chry-Dodge-Jeep-Kia dealership located at 2640 E. Andy Deving Ave., Kingman, Az. 86401 Tele: 928-753-3131, with a second location in Bullhead City, Az.
THAT gentlemen is not going to fly.
TWICE my spouse set appointments for door repair, due to the rubber door deals falling off. TWICE they could not find the problem and had to be SHOWN what loose door seal looks like! TWICE they failed to contact us to let us know the "PARTS" had ARRIVED. My souse had to call them BOTH times, after a THREE week wait, to confirm the parts had arrived.
This last event, my souse also scheduled an oil and filter change with tire rotation, since it was going to be in shop for the rubber repair anyway.
They don't pick up or drop off vehicles, they don't call when the vehicle is ready, they LIE about what has been done and FAIL to complete the work. The oil and filter was NOT changed, the TIRES were NOT rotated.
Is THIS the best you can provide or offer to the public?!. OR, is this just a simple case of sexual discrimination?! Due to my spouse, and others, being a female she is treated LESS than cordial or professional?! I damn think NOT. AND, if I can prove this treatment of women is an ongoing event, I can see a lawsuit on the horizon!
Thank you for your time in this matter, though I am sure NOTHING will be done, no investigation or follow-up. After all, ANYONE who can afford a "dealership" can afford to be rude, ignorant, crass, and discriminate by sex, race, creed etc. We'll see.
Unlike others I am NOT fearful of attaching my name.
Respectfully,
Roland St. Germain Jr.

Posted by Dissatisfied customer


On 1/24/2012, I bought a 2012 Jeep Patriot from Joh Heister dealership in Lillington. I took possession on 1/25/2012 after it was driven from Wilmington. No one ever told me that I have them bring it here on a truck. Since that date:
1) The tire pressure light comes on despite not being able to find a tire that has low pressure.
2) I tried to tell them for over a year that there was a problem with the right front rotor but they kept telling me they could not find it. They found it in 1/13 while rotating the tires. To this day, I can still feel the scrub and scrap under my foot.
3) The front door panels had to be replaced because of "bubbles" resembling air bags. During this there was a LARGE guy swinging on my driver's door. Since that time the door doesn't lock at times at 20mph like it is suppose to..it has to be manually locked and unlocked at times, the window scraps and scratches on that door when going up or down, the window is sluggish and whines.
4) The radio/stereo system had to be replaced because of deafening feedback when trying to use the auxillary feature.
5) The car will go into neutral when traveling down the road..you have to pull off, put it in P then back into D and proceed.
6) The clock has lost 9 mins since setting it on 3/10/13 for daylight savings time.
7) The driver's side seatbelt gets hung causing you to have to winggle out and under..looks really funny but not fun.
8) When starting the car the other day, it made a "pop"..then when turning the key to start it.it hung and continued to sound like it was starting even though my hand was not on the key.
After that, I contacted Jeep Corporation and have been working with a case manager. She has been very nice and has contacted the dealership with her recommendation of a "replacement". They do not feel that I should get one... All I was asking for was to be given what I have been paying for and will continue to pay for during the next 3 years. As I said to the service dept manager when they founf the rotor problem after treating me like a stupid female for a year.."I bought a new car, but did I get one?".
This vehicle has 6361 miles as I type..has never been parked beside another car. The solution the dealership owner gave was to give me a free "next maintenance"..now I have full, extended coverage so does this sound as stupid to you as it does to me?
In accordance with the "Lemon law of my state (NC)..the rotor problem and their "untimely" attempt to fix it will qualify this vehicle.

Posted by Anonymous


I somehow misplaced my 2008 Jeep Liberty Manual.
I need to change the clock - minutes and hour.
I changed the hour - but can't get the minutes to
change.

Posted by Anonymous


I have a 2009 Compass (4th jeep). I have had to replace control arms twice with less than 80000 miles. Local repair shop says these are first thing they look at when these vehicles come in for service because they go bad so often. Local salvage yard won't even sell parts used because of failure rate, and can't believe there hasn't been a recall. Lowest milage on my other Jeeps was 180000 and never had control arm issues. Compass is a poorly engineered product and Jeep should be ashamed.

Posted by Disappointed


Completely disgusted with my recent purchase of my 2012 jeep Cherokee back in march of 2012. Since I've had the jeep I've been back and forth from the dealership around 9 or 10 times due to a check engine light. Absolutely fed up with how they handle business at their Hempstead ny dealership service.

Posted by WantaGladiator


Please bring back a new version of the Jeep Gladiator Pickup Truck. And Please make it an extended cab and give it the original Gladiator front end look. A jeep conversion just won't due. Saw a Skunk Works pic on the Internet and it looked awesome.

Posted by David


I am on my 4th Jeep. I would have gone to number 5. However, Jeep has done absolutely nothing for fuel economy. While other car companies have invested in hybrid technology and fuel efficiency, it appears that if I want to continue my live for the Jeep Cherokee, I am going to pay for it in gas. This I can not do anymore.

Posted by dissapointedconsumer


I recently purchased a 2012 Grand Cherokee Jeep Overland. I must say it is very nice. Although there are things I don't feel were handled appropriately. When it came time to sit down and finalize the deal, I did not like how the entire transaction was handled by the finance gentleman, Mark. He was pushy, abrupt, and made me feel like I was wasting his time Things that should have been gone through, WEREN'T. I asked for the courtesy of going through things the same way ALL other dealerships did in the past. Didn't happen. He was too pressed for time. Believe or not, I think of this experience EVERY DAY! I've purchased plenty of new vehicles prior, 2 jeeps included, I might add. And I have NEVER experienced what went on during this last purchase. I wish everyday I could rewind the finance portion of my transaction and redo. I don't want to feel the way I do, resentful. Wishing I had never purchased my Jeep. None of my questions were answered and I ended up wth a finance rate that was higher than their competitors. *My initial quote from Mark was 3.74%, I told he that was NOT what Janesville nor Kenosha Jeep disclosed...They both were at 2.24%. Then he asked a fellow finance collegue for some coupon and said, ok you're at 2.99%. Then he stated if I purchased a maintance agreement he would give me 2.74%. I asked him several times, How can you offer 2.99, then 2.74 from 3.74 but you can't give me the same 2.24 as the other dealerships? He NEVER answered my question. I repeated my question over and over again! I got nothing. I'm sick to my stomach to think for the next 5 years I'm going to think of how I purchased my Jeep!
The next thing that I experienced, the jeep was in my garage and I walked around the front of it to throw something away in the garbage contatiner and noticed a huge space on the hood, between the hood and fender. I thought the hood was not shut somehow. But then found out it was. I called my boyfriend over to look at the same thing I seen. We looked over the entire jeep and noticed it had gapping spaces not only between the hood and right fender, but in the back, life gate on the left side it has a gapping space too! I don't know what to do. My stomach is in knots. to think I invested my hard earned money in a Jeep of this calibur and got nothing but a headache. Please could you help me?
Concerned Consumer,
Kathy Bailey

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