Kmart Corporate Office

I would like to express my concern about u're store in the Brandon area store # 4311 i was in the layaway dept laying away some things as i heard one of the managers disrespecting one of u're employees that works in K-mart, i feel that u need to speak with this manager and other managers about how they treat these young employees, it was unprofessional and i know the person who was being talked down to had to feel awful, i know these young kids have to take this abuse only because they need there job. but i feel it's wrong and it doesn't show a good example for the store. i'm going to post this on face book so everyone can see how managers in K-mart treat there employees. shame on these managers thats why they can't keep help.managers need to go to a class to learn respect and how to treat an employee with respect and open communication. isn't that u're policy. please talk to the managers in this store. 4311
Thank You a concerned customer.

Chucha 4/29/13 4:43PM

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Kmart in Great Falls MT is refusing to validate their warranty on a tablet I bought there and was told to purchase the extended warranty incase anything happened. I asked about accidents broken, broken screens, water damage etc and was assured everything and anything us covered. Well my son took tablet to school and somehow the screen got broke and I took it in and they said I have to call the 800 #. I did that that and they said that they do not cover accidents and to bribg it back to the store. I did that and again was told there was nothing they fould do. Really! I'm a single mom and disabled veteran on a fixed inckme u do not have exta cash first off to be driving back and forth to no avail and to be ou ost of the tablet plus the extra for the warranty is unacceptable customer service. The error of the sales rep in misrepresenting the coverage should ot be my loss! This needs to be corrected!

disappointed 4/29/13 2:47PM

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I would like to tell u about store #4048 very bad custormer service I waited 15min to get a western union there was 1 person in the store that can do the western union she was on break when she did come to the desk she had an attitude told me she still has 5 min then left then came back said she still has 2min an left took her 5 more min to come she still had an attitude as I was leavin the other staff want to be sarcastic tellin me to have a nice day when it took a total of 20min to get it finally done I'm very upset with the way I was treated I feel like they need to train more people for the job or stop doin western union period an unsastified custormer

Anonymous 4/20/13 3:29PM

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I went to Kmart on Fayetteville Rd in Garner NC to their layaway departnet and I onserved a manager talking to an employee. The manager was ruded and snappy for no reason. I go there often and always look for this employee because they are friendly, courteous helpful and tries always says see you next time. The mamager name is Michelle. This is the second time I have noticed her bad behavior with an employee. I am surprised employees work there long with a manaegr like her. I will go back but I will wait until she is not around to handle my transactions because I am going to say something to her the next time this occurs.

mad about this 4/9/13 6:45AM

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Williamsport PA: Attention Kmart Associates:
There has been a lot of issues between the store associates & the restaurant workers. We are ALL Kmart employees & have jobs to do. But it's been brought to my attention that the store associates do indeedly treat the restaurant crew with no respect. Nathan's is not a fast food establishment altho everyone seems to treat it as if it is one & then they get angry that their breaks are over within minutes of getting their food. At Nathan's your burgers, fries, chicken & hotdogs are cooked freshed the moment the order is received. As everyone who cooks knows; it takes time for food to be cooked fully & properly. Our food is not precooked as you all assume. As a restaurant worker I've seen how some associates treat us with such disrespect; giving us a lot of attitude, leaving messes for us to clean up after them (trays, garbage, drinks etc) they know how frustrating it is when someone messes with their department so why do it to us? What ever happened to treating others how you'd like to be treated. The other night I was training one of the new workers on how to use the register & a large family came in at the end of our lunch rush & just like we all did when we began working here; they messed up & needed help. As it took a little longer to void out everything & to type in everything correctly to ensure that the customers order was correct an associate that was in line behind them grew impatient. The cashier was being trained; it's only human to make mistakes. As the impatient associate stepped forward to give their order they rudely said, " that only took ten years. I only want a hotdog with relish & mustard, can you handle that?" I've never been so appalled by the way an associate treated another associate. We understand you only get a 15min break or a 30min lunch; we follow the same rules. We may be wearing hair nets, yellow shirts, green aprons & visors but we are Kmart employees too. We should all be treated equally. My manager is never even around, she's too busy doing her own job to run her own resturant. Her idea of being a manager is posting new signs all over the dang place and not telling anyone about them & before you can read the note she takes them down but you are expected to remember that sign & obey it. The policy is a big joke! My manager tells everyone everybody's business; everyone knows when and why someone's being fired/written up & who said what to cause it. There's no such thing as a warning either; they just call you back and write you up my co-workers have been written up for not smiling enough (we had just switch over to Nathan's & were learning everything; it was frustrating & she was 9months pregnant & wasn't getting any breaks. She was put on bed rest because of the lack of help.) not wearing black shoes when the dress code clearly states black or brown is allowed. We are constantly asked to sign new papers but never receive copies of anything we sign like we are supposed to get. Kmart is such a damn joke. I will never work for another Kmart as long as I live.

sanders.devinn1093 3/26/13 9:12AM

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I received a Kmart coupon from the register when I made my last purchase with Kmart ($5.00 off when you spend $35.00). I decided to come back and use the coupon that was given to me but when I went to check out the lady at the register told me that I could not use the coupon because it was for select members only. It is very frustrating that Kmart would give me a coupon that I could not use. You would think that if the coupons are for select members that the registers would be programed to print the coupon when a select member is checking out.
Very disappointed customer
South Carolina

Disappointed customer 3/26/13 8:21AM

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Kmart-can you carry All Black sock package of 6 pairs.
In crew for ladies.
Would greatly appreciate it.

Nellbee 3/18/13 9:16AM

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Went and got somethings from kmart on 107th at and biscayne blvd. In Miami flavour and they gave me FAKE MONEY!!! I'm so upset trues to contact the stores manager and no one will come to the phone now I'm calling the police

Anonymous 3/11/13 7:38AM

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Today I was in my local K Mart in Menominee, MI with my son. This is the second time that the security codes came across the loud speaker. Then the manager said over his microphone that he was watching my son in case he was taking something. I was horrified. I went over to the area where my son was. He was obviously not taking anything an then another K Mart worker asked my son if he needed help and he said, "no." Then another worker came up to me and stated do you need help? I said what is going on? They did not answer and walked away. I was furious, because my son and I have never stolen anything in our lives and I am a K Mart gold member!!! I went to the store manager who was also involved in this situation and indicated to him that he was my son and obvious neither of us are stealing anything so he could call off the security. I explained to him that from now on I will be going to Walmart. I have never been so insulted in my life!! I own my own business in Menominee and I will be sure to share my experience with everyone that I know! The manager indicated that I was mistaken and they were only to help. I have never heard the security codes over the PA system other than last week and it was obvious what was going on and they were not trying to help. My spouse buys his monthly prescriptions at K Mart and I have been a loyal customer for several years until now. I used to be concerned that the Menominee, Michigan K Mart that I shopped in weekly would go out of business, now I am hoping that it does! I will never step foot in that store again!

dispaded 3/10/13 3:26PM

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I have purchased so many cases of smart water at my local k-mart and have had no complaints. Recently in the last 5 cases of the 16 oz bottles, at least 1 or 2 bottles in every case leaks. The bottles do not leak from the cap, it leaks from a small hole or crack in the bottle itself. This has resulted in wet gym bag, wet clothing, wet car seat, and other things that become soaked before I catch the problem.This could result from poor handling, or severe weather changes.

nanny05 3/4/13 7:30AM

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It's been a month to the day that they picked up their damaged TV they sold me and I still have yet to receive my refund back. I'ts sad that a large brand such as Kmart steals from its' customers and then lie to prevent refunding money.

Taylor 2/21/13 9:00AM

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Worst sales associates his name his Charles k mart collegetow, Glassboro New Jersey .i am also I retail business our chain is biggest in America and all we do the best customer service. Now I decided I will never go to any k mart store.
Store no 3393.

Mir 2/4/13 7:41PM

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I visited the KMart in Decatur, AL yesterday, 1/15/2013 to purchase an item I couldn't find anywhere else. When going to the checkout, there was only the customer service lane open with four people ahead of me. Another clerk was not even looking at the line and was straightening up a shelf nearby. After a few minutes, a male employee instructed her to open up another lane. When it came my turn to check out, the bar code tag was incomplete. I told her how much the item was but she ignored me and sent another employee to check it out. (It is always something like this in the check out lanes at this store.) She started to wait on another customer that was behind me and I told her I was going to be late for an appointment. The male employee told her to ring up the department number and the price I told them. When finishing checking out the clerk asked me if I had a Rewards Card. I told her no and the male employee began immediately harrassing me about the values of the card. I told him no, I knew how it worked. They send your receipt to your home computer so if there are any errors on it, you won't find out until you get home and then have to go back to the store to correct them. He kept on harrassing me about signing up for the card (I already have one but told him I didn't) and I finally told him no once again. This store is a complete mess and I won't ever go in it again. There are other KMarts in the area and if I need something from one of them, I will go there. I have always had problems with either the check out or finding someone to help me with layaways. Yesterday was the day the straw broke the camel's back. No, means no....... By the way, remove my e-mail from your list - I don't want your Rewards Card.

Becke 1/16/13 6:16AM

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I bought a watch from a kmart liquidation store in Lombard IL. around Christmas. The watch was defective the pins on the band kept coming out. I took it back for an exchange and was told to take it to another kmart they would exchange it. I was willing to make up the difference in price if I had to choose another watch, well I took it over to the kmart in willowbrook the lady in customer service said they would exchange it only if I found one exactly like the one that I had. Of course they didn't but I found one a little more expensive the the manager somehow became involved and told me because I bought it from a liquidation sale it was no longer kmart's problem it was the liquidators problem. She was so cold and unconcerned with my problem she basically told me that I had to bite the bullet on this one, and it was nothing she could do for me while looking at me as if I was annoying her and taking up to much of her time. I asked her who this liquidator was and she gave me the name and number to a man named Howard at the Lombard store. I immediately called him while still in the store in Willowbrook Howard told me to come back to the store in Lombard and when I get there to ask for store manager Debbie when I got there Debbie was very polite,kind and understanding to the situation I was allowed to choose another watch and she also gave me a $10 dollar gift card and a sincere apology for my troubles.(NOW THAT'S THE WAY YOU TREAT A CUSTOMER WILLOWBROOK!!!!!!)and because of this kind of treatment from your willowbrook store I will no longer be shopping at KMART. Sorry Lombard but as the saying goes it only takes ONE BAD APPLE TO SPOIL THE WHOLE BUNCH!!!!

MAD AND ANGRY IN WESTMONT 1/13/13 2:48PM

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Worst place to shop....and what is really sad they don't care. They have so many negative comments but never change their service. The rewards program is a BIG SCAM. I have tried three times to get the money they say I have earned. Twice they said their system was down and once they said the pin number i provided was invalid (I had just had it textd to my phone before I went to the store) everyone should boycott the store and maybe then they would try to fix all their problems....
Worst store EVER

Anonymous 1/5/13 5:24PM

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Oh...I forgot to mention that when I talked to the lady an the corporate office in regards to the rechargeable lantern that my husband bought that was defective to try to get an exchange from the store and they wouldn't give me one. I said to her, so if a person bought a TV at the closing store and it was deffective the person would be stuck with it! She says, well..why would you by something like that at a store that is having a liquidation sale! My answer to that is why would you sell defective products and we trusted the store to be honest in a case like this. It isn't like we wanted our money back, we just wanted to replace it with a good one!

Not Happy At All! 1/2/13 10:14AM

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Warning not to buy products at Kmart at a liquidation sale when store is closing, as they will not accept exchanges or returns even if a product is "DEFFECTIVE"! Freeport IL store is closing and all kinds of merchandise was shipped in in large lots. My husband bought a rechargeable lantern that the battery won't charge at all and an exchange for one that works would not be allowed. I even called the corporate office and they wouldn't make the store replace it with one that works. They don't care if they sell deffective merchandise to a customer as long as they got rid of it! Shows how honest Kmart is!

Not Happy At All! 1/2/13 10:07AM

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Just a warning. If you buy a gift card to KMart you may not return it. I bought one for $50 on 12-20-12 and then realized it was not needed. I took it back on 12-21-12 for a refund on my Visa account. The assistant manager John (will not give last name) said they do not give refunds on gift cards even though I am the one that bought it. There is nothing in the store, on the gift card or the store recipt which says that this purchase is not refundable. Neither the assistant manager John or the manager Sandra will give their last name. I have called the complaint number on the internet and was told to call another number. I called the second number to be told that that is the store policy and that it should have been on the recipt. It is not. I am currently waiting for a supervisor to return my call. I don't have $50 extra to waste on a gift card that I don't want. If my money is not refunded on my Visa I will never shop at Kmart again. This in not the way to treat customers.

Olathe,KS 12/21/12 3:41PM

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Somerville Massachusetts Kmart is the worst!!!! The employees are rude the cashiers are slow and the place is a mess!!!! How it's still in business is beyond me!!!!! There are never enough lanes open because the employees are to busy talking the cashiers are rude and slow because what do they care it's not the business and when the manager needs to step in and help they are no where to be found I witnessed tonight December 8th a cashier named Monet give this lady such a hard time making a payment thru her debit account because she couldn't figure out how to do it she told the customer that the transaction couldn't be processed and Kmart lost a 650$ sale because of this cashier. I had a couple items I left them in the closest bin and went to Walmart not only did I get my items cheaper but people were nicer the lines went super quick and the store was clean Kmart is going to lose a lot of business with ignorant employees like that. The cashiers are the last people that the customer sees and if they are not satisfied they won't be back..... There are lots of retail businesses out there and in order to succeed in today's economy the customer should enjoy going to your store and spending money knowing they are getting the most for there money pleasant helpful employees clean easy excess able items and a quick pleasant check out...... I will not give another dollar to Kmart until they "clean house" on the bad employees!!!!!!! 1 more thing some people on fixed incomes choose to put items on lay a way They get slow service ignorance and a hard time for it. Why should we deal with that bs... Kmart should be happy because Walmart now has lay a way.

Displeased 12/8/12 7:16PM

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I have a layway at K-mart store #3043 and I have never been to a store where I was treated so badly everytime I have been in there to make a payment. The employees here either need some customer service training or need to find a new job because when you go in there you do not see one happy employee nor do you get greeted. Its like the store hired all the rejects that other companies didnt want.After I get my layway out I will never go back to kmart again.

Anonymous 12/3/12 10:39AM

Kmart customer representatives and Kmart.com online services is a SCAM!!! I made an online lay-a-way purchase Thanksgiving evening. I was told the items were in stock at a store that was close to me. I was able to complete the transaction, make the down payment and everything. I got an email from Kmart.com the next day saying that per my request, my order was cancelled. I DID NOT CANCEL my order! I called the Kmart.com customer care and explained the situation. I was told that the item I purchased online was cancelled due to them not being in stock. When I asked how could that be because I was able to go through the order and everything and was told that I needed to contact the Kmart store for answers. I called Kmart headquarters today and was told by the first representative that she did not know why the order was cancelled. I asked her why did the email state that per my request the order was cancelled and was told that it was just jargon that Kmart uses in their emails; that it was not actually cancelled per my request and transferred me to EVON, who told me that there was no one higher that I could speak to, she was the highest person that I could go through. EVON pretty much told me that online customers do not matter and the information provided online to customers is not accurate because if their is a person in store who is trying to make a purchase at the same time the online order is going through, the person in the store gets priority and the person online, their order gets cancelled. She tells me that someone put in the notes that I called to cancel the order on 11/23 but the email that I got showing where my order cancelled was received on 11/22/12. This is completely not fair to customers who use the online service. Your order gets cancelled by the Kmart representative and to cover it up they tell you that you cancel your order and don't give you any other explanation or offer any guidance or assistance other than, "I'm sorry that your order got cancelled."

Anonymous 11/26/12 8:59AM

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Let me start by saying I am not a K-Mart shopper due to past experiences. My 84 year old Mother wanted to go to K-Mart Sunday 11/25/12 and 99% of the time this is something my sister-in-law would do, but I thought ok how bad could it be I'll take her. Mom said they opened at 7am we didn't get there until 9:45am and guess what they were not open yet. I asked Mom if she had the flyer and took it from here. Sure enough it did say Open at 7am. The store opened at 10 and when I asked and employee her response was "Oh that's a national flyer" my response was " and we are to know that how?" So we shop, I pick up a few things and then it's time to check out. This is the good part. ONE register open the line went down the isle. Now there is nothing I need or want that bad. I thew my stuff in a nearby bin and went to the customer service desk where 4 employeers were standing. I said " I don't know if you have noiticed but you have 1 register open and the line is very long. Do you realise the economy is bad and every retailer wants our money so I think I'll give mine to one who at least pretends to give a crap about me. I then WALKED OUT to NEVER RETURN south hill mall poughkeepsie NY

mycraptop 11/26/12 5:54AM

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I did a layaway with Kmart with in store pick-up, I payed off the layaway then Sandy hit the store that I were to pick up my item. Getting a major run around for my money back. No one at Kmart can help me. I WILL NEVER BUY FROM THIS PLACE EVER AGAIN.

Troy Narine 11/13/12 10:09PM

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I got me a ring in nov. of o11 and the diamon came of of the top and he gave 800.00for the ring they said here ia serbing fla. that it was not covered just the bouttom part was , I HAVE BEEN SHOPPING WITH YOU.R STORE ANY WHERE I WAS AT JUST GOT MARRIED IN augest of 0.11 and this was the seckon ring he has got me and the stone came . so you see why i am so up set & don,t think i will ever suope with you all again i have all way,s like the thing i got . but nowi am so upset with kmark .s going to go own fase book and tell ever one how you.ll have done me , i am 73years old and i have never been done this way thank you Iona Serino,

IONA 10/13/12 3:18PM

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I recently had open heart surgery and was just released from the hospital. About a month ago I put some clothes in lay-away at the K-mart in Newport Ky. Today I sent my granddaughter there to pay off the layaway and take it out but she was refused service because they said I put it in and I had to be the one to take it out. I could not believe this when she said she told them how ill I am. I called there and spoke to the manager and was told the same thing. I told him "I'm not able to get out of bed let alone drive there and walk clear across the store if I were well enough to do so we would not even be having that conversation". When I told him my son-in-law works for them he told me "well why didnt u say so I will talk to him and then everything will be ok if he verifys who you are". All I could do was shake my head at that comment. What about the people who dont have a relative working there. Something needs to be done about this store policy so I decided to call the corporate office and they told me they would take care of this immediately if not they will be getting a call back.

Madder than a hornet 10/3/12 3:21PM

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I recently had a less than good experience with the store in Brandon,Fl. Its the only one in Brandon. Customer service is the root of the problem with K Mart. I'm sorry to say that if it don't improve, then K Mart has not seen the last of there problems. The solution is very simple. Treat your customers like your family. Make them feel extra special.Smile,make eye contact and ask them if you can help them find what they are looking for. After all, you need them more than they need you.

Kevin Killian 9/27/12 9:39PM

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You should start with your empoyees to make k-mart come back. I went to two different stores in my area and was so disappointed at both stores with the help. Today I went to Mcintyre sq. 15237 and ask the lady behind customer service if she would check my lottery tickets for me. She turned the machine around to me and said that I could do it. I said I don't know how to and ask again if she would. I said the lady that works during the weeks checks for the customer. She said then come back and have her do it.

The second store I went too was the one in West View 15229 again the girl behind custoner service was rude. I went to exchange a blouse for a different size and ask if I could pay for the second one with her. She said she could not do it that I would have to go to the regular register to do that. I said o.k. so she ask me if I wanted a printed receipt I said yes so she turned the machine around to me and said press the button I said I did't have glasses with me to see and she just shrug her shoulders and let me try to make out the screen. Both time no one else was in line so they were not busy. I am so darn mad about these so call help you have working.

Nean 8/19/12 5:24PM

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Kmart fell in to problems not of their own making. We need a strong Kmart back in business and competitive for the good the the country. I have managed in retail and I beleive the time now is ripe for Kmart to make a comback "Do-Over". Stores need to be fresh and look new. Some department needs some overhaul both in looks and stocking choices. But, people are not getting tired of Walmart. Shoppers like some change and now they basically have one choice and Walmart is not that great, it is just big. Come on Kmart...make your move!!!

bookertl 8/19/12 12:23PM

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This comment goes out to store#3507 in Blue Ash, Ohio. I am a former employee of this store,and I try to keep my feelings about how this store has changed to myself...but now, and hearing complaints from other customers standing in line behind me...well, it's time. Two cashiers..moving slowly as possible. Never apologizing to the customer. Turning off their reg. light to warn customers that they are planning to shut down.
Where is all the help? Rule of retail: if more than 3 customers in line..open up another register. Dept.mgrs., HR., Store mgr. - hop on a register. Better yet...hire some people. I've tried several times to get rehired - no luck. Another thing with the cashiers - count the change back to the customer; check inside purses and trash cans. I'm still in retail after my 13 yrs. with Kmart & on personal note...store 3507 cashiers need to be retrained in so many facets of the positions of being a top-notch cashier. They are the last person the customer sees...make that customer "want" to come back...otherwise you've just lost your business to your competitor. Is that what you really want?

Sincerely,

Someone who cares.

sppsangel 8/16/12 1:25PM

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I recently applied at the Puyallup Washington KMart store #7143 and had an awfull experience with the Human Resouces person named Amy. I was attempting to join the KMart fsmily since I have beenunemployed for sometime now. I was treated with disrespect by Amy due to my persistence in securing a job with KMart. Amy stated that I was a pest and was in the yellow section without any explaination of why I was in the yellow and o feedback on how to achieve a green status. Amy was exceptional rude and extremely non profesional in her dealings with me and I felt you need to know how your HR representatives treat people. Very poor experience on my part.

Lisa 8/1/12 10:27AM

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I just love shopping at our Kmart store in Fajardo,Puerto Rico.I prefer it to Walmart.
My only complaint is the customer service counter.It's not the employee working there for they can only do their best with what they have to work with.They only have one and sometimes two employees working that counter,They have to handle refunds,rainchecks,gift cards,loto tickets,and on top of that Western Union.Just one customer for Western Union can take up to an half an hour.Imagine being in line with three of these customers before you.Yes, there is only one line for this counter.I just wish corporate would look into this matter.Is Western Union that profitable to the company?Then have it placed somewhere else in the store or have an assigned employee for that task.
I written this because the Manager Tomas Cruz is never available for comment.

Anonymous 7/5/12 2:37PM