Posted by Wayne Todd
Y'all should have remodeled your stores and updated them and y'all would still be everywere I loved k Mart. I hate to see it dying out
Kmart Corporate Office
Kmart corporate office headquarters location, phone number, address and feedback
Please find details for the Kmart corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Kmart corporate office headquarters information we have, please feel free to submit an update.
Corporate Office Address:
Kmart Corporation
Sears Holdings Corporation
3333 Beverly Road
Hoffman Estates, IL 60179
United States
Phone: 847-286-2500
Fax: 847-286-5500
Kmart Corporation
Sears Holdings Corporation
3333 Beverly Road
Hoffman Estates, IL 60179
United States
Phone: 847-286-2500
Fax: 847-286-5500
Kmart Corporate Office Comments
12
Jan
20
Oct
27
Aug
Posted by Anonymous
Kmart Guam- So so sad customer service at Guam. I walked up to a register that was open, but the cashier didn't look so happy to help me I guess because I broke up their conversion (Three cashiers talking),While the cashier rung up about three items she asks me if I was a shop your way member, I said yes here's my card, she then told me hold on ma'am I don't know how to do this meaning..she didn't know how to SCAN MY MEMBER CARD, she yells out for help to another cashier the other cashier came by and my cashier asks her how do I do this card(membership card) the other cashier tells her JUST SCAN IT!?? ♀️. As the cashier was scanning my items I noticed one item that was a different price from what I saw on the shelf, so I told her about it and she just looked at me like she didn't care, so I told her what are you gonna do about it, she just keep putting my items into the bag, I then said aren't you gonna check it? Didn't respond so I then asked her if she wanted me to go back and take a picture of the price and she said yes, so I went and took a picture myself which I know they're suppose to go and check the price themselves. So I went back to she her my phone she then told me I needed to go to customer service, I stood there and said but there's NO ONE there, so finally someone came to the counter so I told her what happened, she said I that she needs to go and check the price, I told her that the cashier told me to go and take a picture so I was telling her I had a picture of it on my phone, but she said she had to check herself,when she came back she told me that it was for another item, I then told her why was it placed on the shelf she said I don't know, so she then called for the supervisor cashier which was MY SAME CASHIER that didn't know how to scan my shop your way card?? ♀️. So the cashier said she wasn't gonna make any price adjustment, so I asked them what are they gonna do about it, the customer service representative called for the stocker to fix it. Just not SO HELPFUL AND FRIENDLY. PLEASE TRAIN YOUR EMPLOYEES PROPERLY. TRAINED PEOLPE OUT THERE ARE LOOKING FOR JOBS.
10
Apr
Posted by KeiBear
Thank You Kmart for all the years you have cared about the American People. You always had fair deals in your store. Yes you were a company but your care for the people shine thru. The Last Kmart in Northern Colorado just closed, and I just want to take this time to thank the Kmart family for caring. Your store will be missed.
17
Oct
Posted by Kmart's return policy (3 days ta
Return policy is unfair. . . On 9/14/19 made small purchase of 2 pkgs L'Oreal mascara totaling $19.98 +tax. It was on 10/17/19 that I finally opened a tube for use & found contents completely dry. Brought back both opened & unopened pkgs, and was told since return was over 30 days (3 days tardy mind you) store policy gave me no choice but to get replacement mascaras. I expressed not wanting to risk getting another dried out mascara. Kmart's cosmetic dept is clearly NOT being restocked, and I asked cashier if I could get merchandise credit due to circumstances of inferior product. Was told no, but she agreed to allow me to pick out other types of cosmetics to total the $20 since I could not get my money back. Found Kmart's cosmetic shelves a mess & nearly empty, and what was left was picked over with items found opened or broken. After quite some time, I gathered some decent items; and after being rung up back at Customer Service, cashier informed me I had approx only $8.00 worth of items. Went back & rummaged again thru pitiful stock, wasting huge amount of my time. On my 2nd return to Customer Service desk, still was under value of my $20.00. I gave up at that point, and just settled. Did not want to go back to Cosmetics a third time. Cashier charged me for 2 items under $5.00 my husband chose because they weren't "cosmetics" and could not be included in my $20 replacement items. Kmart should give dissatisfied customers store merchandise credits or there should be some leniency with return dates. It was only 33 days after my initial purchase! I won't ever return to Kmart because of their inflexible return policy
20
Sep
Posted by wrmheart4u
I've been to the Lebanon, PA Kmart 3 times in the last month. I am disabled and need an electric scooter to shop. I've asked the Manager each time why they don't have any scooters available, they use to have them. She told me they broke down and since they were too old, they couldn't find parts. So buy new ones, they only had 2. She said Corporate isn't approving that purchase. Hey CORPORATE...you're losing money from those of us who need mobility in your stores. WAKE UP!!!
02
Feb
Posted by Anonymous
I went into you store on Bonanza and Nellis on Sat 1/20/18 and purchase clothing for 23.75. The cashier put the charge through and the cash register went out. I had to wait at least 15 minutes for the cash register to re-boot. The receipt said the 23.75 was void. I repaid for the clothing again with the addition of my 5.50 credit and charge 17.72 which went through. When I checked my bank charge I found both purchases when through. I checked my account with Bank of American three time and there was no void charge made to my account. Today I was told that the charge was void with K-Mart and no refund would be made. I don't understand where the money went, into the air I guess. I will not be shopping at your store again and I also will be sharing the incident with all my friends. Very disappointed.
04
Jul
Posted by [email protected]
Last year I purchased a blue sports canopy for 50.OO they set it to me buy ups and I received it Since it was so close to the end of season I choose not to set up until this last week the 4th of July week and to my surprise it had a broken brace in the scissor part well cause I purchased last year I have not done anything with this . I do not have any receipts and not sure if it is my name or maiden name I just do not think it is right that I paid for something and it is broke when I opened the box. If you wish to make this right you can contact my email below.
15
May
Posted by rocky082259
had the worst customer service at the farmington nm store. messed up what was uptil then a great mothers day. Manager (lynn) basically called me a lier when i complained about a employee's shit_ty's customer service. called store security, I'm a 57 year old disabled guy. will never shop in Kmart again. No wonder this stores sales are dropping like flies. Lynn needs to be removed.
15
Feb
Posted by Gold Member
I am very disappointed and upset that Kmart and Sears will no longer carry the Ivanka Trump line. It would be great if retail stores would stick to their purpose and that is to offer merchandise for sale and not play politics. I would be just as upset if this were another politicians family member. It is not right for retail stores, athletes and actors to overstep their place and purpose and get into the political arena.
All of this opposition is just interrupting and delaying the healing that we need to do as a nation. It is also prolonging the necessity of us to unify and work together. Again I am saddened and disappointed that a for profit company would engage in this kind of political tactic. I will have to shop online now on Amazon or other sites that offer the things that I need at value prices and spend less at Kmart.
09
Feb
Posted by VERY UPSET
I Purchased 2 Pairs Of Athletic Shoes As A Christmas Gift That Were Too Big. I Was Unable To Return To The Store Until After The 30 Day Return Or Exchange Period Had Passed By, Which I Was Not Aware Of. I Made It To The Store On 2/8/17 And Was Told That I Was Not Able To Make The Exchange Due To Their Return Policy Does Not Allow Overrides By Anyone...a Very Bad Policy For A Company That Should Be Taking Care Of Thier Customers Instead Of Alienating Them Through Such A Stringent Policy With No Possibility Of "exceptions To The Rule". Probably Why Your Company Is Going Down The Tube..making Customers Want To Shop Elsewhere At Stores With A "heart" That Care About People And Their Circumstance
19
Jan
Posted by Dreamer
I am writing to you today as a means for me to finally realize that my Kmart store on Normandy Blvd. in Jacksonville, FL. is actually closing for good this Mar. 26 2017. My heart hurts and is sad and heavy that my childhood store is locking it's doors and leaving me. I can recall when my children were little we would make a day of shopping and eating at the restaurant/snack bar in the store. I'd wait and have another cup of coffee while my wife and kids would shop and every few minutes they would return to the restaurant to show me what they found to buy. You see you not only are closing a store but you also close a chapter in our lives. We love and are going to miss our store. I wish I had the money to buy Kmart then I'd leave this store open. Again goodbye my friend! NEVER WILL I SHOP WALMART!
01
Jan
Posted by Anonymous
Before xmas I purchased a pair of pajamas for my granddaughter for 18.99 - Joe boxers so definitely over priced but she liked it, they were part of a BOGO so I purchased a set for my .grandson 17.99. I went to exchange my grandsons set for a bigger pair, I had my receipt. They no longer had the sets, so I picked out 2 different pairs of pajamas. When I went to the customer service desk they told me they would give me $7.99. I said I wanted the value of the 17.99 as that is what is on the receipt the manager (Jay) said I'm not giving you money for something you didn't pay for. I told him I did pay for it - they were a bogo this means I paid more for an item but got 1 free (your deal), all I want is to exchange you don't have the same thing, I'm sitting here with 2 carts full I would like the instore credit for the amount on my receipt. He told me if I returned my granddaughter pajamas he would give me the full amount. She likes her pajamas??? At any rate I decided not to purchase everything in my carts. Then to add insult to injury Mary the "customer Service agent" tells me with a smirk if I make a complaint it will come right back here - in other words nobody is listening! I am a rewards member and I shop at Kmart and sears. They acted as if I were scamming them in some way! I had the receipt - I only wanted the value - in store credit. This was very upsetting - and humiliating as my grandkids were present. I brought those pajamas home and I felt I needed to purchase the new pajamas for the kids but I will no longer be compelled to go to kmart again especially knowing that my complaint just goes back to those people who didn't care to do the fair thing - I will also make a complaint to the better business bureau regarding the BOGO specials and return policies on those specials.
20
Dec
Posted by jkmart
Hi
I joined K-Mart in 1968 Escondido California working for Meldisco shoe company as a store manager which leased space in K-Mart.. I was 19 at the time and was a newly wed with a baby girl. I was transferred all around California northern and southern. I finally ended up in El Cajon Ca and ran the shoe area for several years. I left Meldisco and went to K-Mart in Sacramento as assistant mgr in mens wear. I worked here until I took a position with K-Mart in Clair mount Mesa California as Toy manager. I left K-Mart Toy department and joined KEI which at the time was K-Mart enterprises Inc. Sporting goods dept. I transferred up and down the state from Watsonville to Semi Valley and ending up as manager in the highest volume store in the state 10th in the nation Northridge Ca. I actually managed to get 90 percent increases over Last year figures in both Sporting goods and Automotive dept. for that first month that I took it over and was on the up swing from there. I breathed, ate and slept this company that I loved 70 to 90 hours a week at most times.I was On salary at the time. By now 14 years had past and I was more in love with company than anyone. In the Northridge store was a Security manager that couldn't stand it that at my young age of 33 I was very good at what I did and this created jealousy. This guy managed to make it look like I was stealing from my beloved company and stacked the deck against me. I lost my job this year as the security manager went way to far and was looking at possible lawsuits I went on to become a Deputy Sheriff in Riverside County Ca. I have always missed and Loved K-Mart and am still sorry that they are shutting down so many stores. I have dreamed most of my life that the Security Manager would come forward and admit his wrong doing but he never did. I am 67 now and will never get to go home but still dream of it. I don't blame K-Mart for what happened as this guy went out of his way to make me look guilty.
15
Dec
Posted by Anonymous
I do most of my shopping at the Kmart store in Bismarck, North Dakota, and seldom need to return items. Today, however, I tried to return a shower caddy that was purchased at the beginning of November as a housewarming gift. The shift manager refused to take the return because of the 30-day return policy. I was not aware of this policy until today. When I expressed my opinion regarding the 30-day policy, the shift manager said I was welcome to take my business to WalMart or Target because Kmart has plenty of other customers. I also purchased 11 Christmas gifts during the past few weeks. Because of the shift manager's attitude, I went home, packed up the Christmas gifts, and returned everything. The store manager waited on me the second time and was extremely courteous but explained the 30-day policy was a corporate decision. I no longer will be shopping at Kmart and will be spreading the word about this ridiculous policy. Perhaps Corporate Headquarters should rethink this issue before Kmart ends up closing more stores.
05
Dec
Posted by Mymess2
I made a layaway for a Christmas tree the day before Thanksgiving on line for pick up at my local Kmart, Nine days later I paid the entire balance online as soon as this was done I get a email that the items I ordered were no longer in stock and they canceled my order. I am confused I thought if you put a product on layaway that meant the store had to reserve that product until you picked it up. I have purchased many items from Sears/Kmart I will no longer shop there if this is how they treat their customers
30
Nov
Posted by Gree
This makes a second time I had bought cheese, (72 count ) I 2 of these at different times. The cheese looks like they have "they look they have white streaks through them." The box number on this is 3. the date on it I just found is " 04 MAY 2016 S 54/55". then it also has a time on it and that is "10:32"
Wow I just found .I also bought (2 Packages) of 24 count here's the # for them" 0 21000 61526 1" under that # is another
27
Oct
Posted by csyfisher
Steam is coming out of the ears!I shopped at my local Kmart on 9/22/16. I wanted to return an unopened set of sheets. When I went to do the return which was less than 30 days from the purchase date, the cashier told me the corporate systems were down and that I couldn't return them - that I would have to come back another time. At the time, I was unaware that you couldn't return anything after 30 days. I just went back yesterday, 10/26/16 and was told that I couldn't return them at all, even for store credit.The local manager was extremely rude and told me she didn't think their systems ever went down - basically that I was making the story up even though the cashier called the main headquarters the first time I was there to double check. Why would I make that up and make two trips to make this return? The receipt doesn't state no returns after 30 days nor is it posted the the store.I have always been a loyal Kmart customer but they lost my business yesterday for good. No wonder you are in financial trouble!
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12
Oct
Posted by OV
Hello Kmart Executives,
Today, I went to one of your Kmart stores to purchase a Halloween item. Online, the item listed for $69.99. In the store the item listed for $99.99. I asked your CS rep how I could get the online price. He said: "order it online and pick it up here", (right where I was standing). Ok I said, I will use my phone right now and order it online because my kids really want this plastic thing with a 70% markup. Then can I take it?, I asked.
"No", said your rep. - "you must come back tomorrow, not today". But why? I want to give you money right now and walk out with a purchase, I said. Nope, first you must order it online, then I will have one of my employees take it from you, walk it to the back room, tag it, fill out some paperwork, then my employee will look for it tomorrow while you wait (right where I was standing), THEN you can have it. But not today because I am short-staffed, he explained.
Ahhh. That makes sense, I said! Of course. Add labor hours, send home a willing customer empty handed, lose a sale (and a customer). Well, it's a good thing that retail chains are NOT suffering and closing by the hundreds each month. It's a good thing your are sitting liquid, Kmart. Cause.....well, you know - this kind of omni channel sales strategy could, maybe cost you market share? Wait.....Oh, that's right - never mind.
01
Aug
Posted by [email protected]
I had purchsed a pair of men's blue jeans for my husband on 06/17/2016 at the KMart in Loveland, CO. I took them back today to have them credited back as they were to big for my husband. They refused to credit me back or give me a credit to the store. Nothing was ever said to me about not refunding my money if the product was not returned within 30 days. The lady at the return desk was very rude and told me the receipt said they would not refund or give me a credit. I looked on the receipt and it did not say anything like that. We are on a fixed income and I will never shop at Kmart again. I would like a phone call from the corporate office to settle this matter. My phone
09
Jun
Posted by Anonymous
Good Afternoon:
I live in Louisville Kentucky and want to express my disappointment that you are closing the Kmart store on Taylorsville Road. This store had so many necessary items for the senior citizens ( myself included). The store that you are keeping is too far for many seniors to travel. I understand that money is the big issue but I would have liked to have seen this store stay open for the East End residents. People on limited incomes need to shop and locations such as yours. Your prices are very reasonable and the items are of excellent quality. I know that my email will not change anyone's mind at Corporate but I had to speak out. I used to work in a corporate environment and understand why certain choices are made but this store was excellent and all staff went out of their way to make the customers happy. Thanks Mary Kingston
13
May
Posted by Anonymous
KMart has the worst management I ever seen. The employees stand around and do nothing. I was at Kmart in Lubbock , Texas last week and 5 people were in line to pay and not 1 cashier to be found, not even anyone at the customer service desk. This is why stores are closing. Fire employees and management that are not there to work.
18
Apr
Posted by ANONMYOUS
If You Shop At Kmart, You'd Better Keep Your Receipt/gift Receipt/rewards Member In A Safe, Secure Place, Or Pay By Credit Card So They Can Look It Up, Because Even Though The Merchandise Is Their Merchandise, They Will "not", "i Repeat Will Not" Refund Your Money And They Won't Give You A Store Credit! Their Policy Is Strict And They Won't Make Any Exceptions!!! Personally, I Will Take My Business To Walmart, Target,etc. Thanks, But "no Thanks, Kmart".
17
Mar
Posted by Ripped off in Canton, IL
Buyer Beware - Canton, IL Kmart ripping people off at their going out of business sale. First of all, they don't allow you to see whether or not the items are ringing up correctly and then when they don't, you can't return it and you can't get your money back! I had this happen early in the sale and even though I paid cash, they would not refund me the difference for the incorrect discount, I had to take a gift card for $5.60, which I lost before I ever got to use it. Now, like a damn fool, I went back again. As I walked through the aisles, I was astonished at the inflated prices that had been placed on things, but, did find a couple things that were a decent deal. Two floor mats for my vehicle, marked $11.99, sign said 50% off and they rang up $7.94 - you do the math. A food item that was marked as 75 cents with a 25% discount - rang up for $1.12, that's 49% higher than the ticket price. So, off I go to the service counter, where the clerk argues the posted discount on the car mats, so, I said okay, if they were 40% off, it's still wrong - they should have been $7.20 not $7.94. At that point, I decided that the Kmart corporation needed the money more than I needed the aggravation. In two visits to this BIG SALE, they ripped me off for over $10. Now, that's not make or break, but, I wouldn't have bought the items if not for the supposed discount and you multiply $10 by the number of people that have probably been ripped off and Hell, by the time they are done, they might not even have to go out of business. If there are any Kmart stores left open in the country, I won't be shopping at them.
15
Mar
Posted by Q
Zombie employee's in Lubbock Tx Kmart!!! 5 employee's walked by me as I was waiting for another employee who disappeared in the back looking for something I wanted to buy that they had put on sale. I was able to buy a mattress topper, but wanted another one. I was told a truck was coming in Monday and to check back as I was given a rain check. These employee's never asked if they could help me. The employee that disappeared to the back room magically reappeared at the other end of the aisle and I asked the zombie if she found the product I wanted. She said no, and I said, well you could've told me that, I've been standing here waiting!!! She just had a blank look in her eye's. Kmart sucks and zombies are real!!!!!
31
Dec
Posted by Carrie
I just had two (2) nightmare phone calls trying to find out where the Grey Wolf dog food is produced. The only number on the bags is a kmart number; and I know that this was not made at kmart. I wanted to make sure the dog food is an American made product; not imported. All it said on the bag is that the chicken is outsourced in the usa and that the lamb is outsourced from Austalia and New Zealand; but could not find out where it is produced. I will be returning these products and will not buy this product until their labeling is more specific as to where it is made.
24
Dec
Posted by Dolores
My granddaughter went to k mart on Military rd in Niag Falls,NY of Dec 23rd to pick up her lay a way,only to be told they had lost her $900.00 layaway. Her & my grandson both work full time & are the parents of quadruplets. That was all there Christmas presents & now 1 day before Christmas she has to try to go shopping for all the children & family after she got out of work. The manager admitted it was her fault but that sure didn't help. Everything has been picked over & a lot of the items she had gotten for the 7 yr old quads couldn't be found. not to mention the stress that they endured & the disappointment on the faces of the boys not getting the items they had specifically asked for.The manager had had the nerve to offer her $25.gift card for her inconvenience.that is disgraceful.I think the corporate office should do something for this family to show that they care about the people that shop there. TY & have a Merry Christmas..
21
Dec
Posted by Anonymous
Placed an order on Sears.com. They were out of stock and still took the money out of my checking account and now saying I have to wait 3-5 days for a refund!!!! WHAT!!! I have no product but Sears has my money. Why wasn't the sale just voided!! I WILL NEVER PURCHASED ANYTHING FROM SEARS ONLINE OR MAYBE IN STORE AGAIN!!! BAD BUSINESS!!!!!
21
Dec
Posted by Anonymous
Your Bowling Green , KY store is a JOKE! I had an online Christmas layaway. I paid it off and got the email notification from the store to go pick it up. I arrived and here, at the busiest time of the year, there is NO ONE in layaway. Once someone was called there to help the multitudes of folks who needed assistance, they looked for over 30 minutes to come back and tell me my layaway was LOST and pretty much "hate that for you". "e can give you a refund and as a favor, we won't charge you a fee" So here, basically four days before Christmas, when I thought I had shopping all done, I have to start over because the "hot seller" items I thought I had taken care of have "disappeared". NEVER , EVER again Kmart, NEVER, EVER. This is why you will be out of business soon, Sears affiliation or not.
19
Dec
Posted by Chapone21
I feel like my opinion does not matter!!!! Your store in Wichita ks. The management is RUDE, UNCARING AND SOMETIMES MEAT!
They act like they hate their jobs.... I'm a great customer and a few of the young cashiers are fantastic and friendly.. But layaway and Management are absolutely nightmares....
I waited over forty minutes on hold trying to get information.... I'm sorry but that's just wrong!!!!!
18
Dec
Posted by Anonymous
Your Lynchburg store should be closed! It has the poorest customer service of any store I've ever been in. The employees are unprofessional, dirty, ill-trained and blatently hate their jobs. Layaway department is a joke. Again, ill-trained, if any. Lost layaways, absolutely NO organizational skills whatsoever, computers don't work, credit card machines don't work...WAY understaffed. This is a shame because a layaway program is a good thing if worked correctly! It took me 1 solid hour to get waited on and there was only ONE person in front of me TRYING to get her layaway out and of course they had lost it. Not to mention, MINE! They eventually found it on the entirely OTHER SIDE of the store where it had NOT been put up as it should have been when I made the purchase! The store manager "Bob", was out of his mind trying to handle all these crisis'..the appearance alone of the staff was enough to turn people away. Hire some people with some teeth and common sense!!!! Obviously K-Mart is NOT INTERESTED in this store whatsoever.
11
Dec
Posted by Anonymous
I had read online that Kmart price match. I purchased an item and they wouldn't price match even though we showed the manager the what kmart had online. I don't think that is fair and I will prob not go to kmart anymore. And I am thinking about taking what I purchased back and going out of the way to purchase it elsewhere. Sorry customer service and false advertisement.
09
Dec
Posted by Anonymous
12-8-2015 8:15pm Called Kmart store
Still on hold for 1:32:25 and counting for a price check on my receipt. Put the phone on speaker, ate dinner, did the dishes, made lunches for work, checked emails, paid bills, read news online and now writing this email to Kmart the worst store ever on Lemay Ferry Road in South St. Louis County.
White female answered the phone asked for a check on item on my receipt that I thought was different on my receipt then what the shelf tag said, she said ok just a moment and put me on hold for 20 min. then a young male with a thick foreign accent answered told him the same thing he said "ahhh yes ok diet snapple yes price yes ok one moment" back on hold and counting no one ever came back on, still on hold. They finally picked up and hung up on me at 10:35pm after 2:15:45 sec. I have the call documented on my mobile phone.
I think the employees were laughing seeing how long I would stay on the line and all I did was put it on speaker phone and continued with my evening until they hung up after 2 Hours 15 minutes and 45 seconds!
08
Dec
Posted by teriona
I am writing to express my concerns about my online order was place on November 30, 2015. I am highly upset with the online customer service / delivery and installation department experienced I have been receiving since December 3, 2015. I would like to bring to your attention the fact that I received extremely poor customer service during my calls, which took place on December3, 2015 and December 7, 2015.I was called that my merchandise will be delivered and installed on Friday December 3, 2015.
However that never happen, I took the day off work which cause me to
lose a full day of work. I stayed on the phone with customer service for almost 4 hours and speaking to 8 different associates that day from Kmart/ Sears. I just could not believe that here I am calling to check on status of my order and why was item NOT delivered when promise. After speaking with the last person in customer service I was given another day for delivery and installation which was on yesterday. (December 7, 2015)
My husband stayed from work that day to be there for merchandised to be deliver however again no call and no show. I just could not believe a huge company will NOT inform customers if installer/ delivery person cannot make it to appointment on that day. What the purpose of retrieving telephone and email contact information. I was at work yesterday when my husband called and said baby Kmart have not arrived yet.
I immediately called Kmart again but after speaking to 6 different customer service associates and 3 managers after being bounce around like a ball in a playground my problem was still not able to be solve. The said part was how I had to explain the situation to each and every person I was transferred to some got call and did not know how I reached them. I was told that the installer declined my appointment, I did not order installation (clearing I paid for installation and its on attached order), and Kmart/Sears do not make outgoing calls. :( I am very disappointed in Sears/ Kmart on top of that I still have not received my merchandise after speaking with almost 17 employees from Kmart/Sears.
I am still left without my desired product. I have shopped at Sears/ Kmart many times and have never experienced an incident like this one. It was extremely disheartening that I could not receive the assistance I was politely requesting and ultimately still have not received my merchandise I purchase on November 30, 2015.
I hope to hear back from you about this incident soon.
16
Nov
Posted by shopnomore
On nov. 16 2015 I shopped for items for Christmas in the Carson k-mart store, decided to put on layaway...something I don't normally do!
As, I stood in line I looked around for information usually posted for LAY-A-WAYS.
To my dismay the ONLY LITERATURE POSTED WAS IN SPANISH!
I was very insulted that the only posters (3 large posters) was in Spanish...Well, I don't speak Spanish. As I mentioned it to two different Managers, they both said the posters were sent in error....yet, they still put them on the walls without any other posters in English. I not only think Its incentive, but racist. Those posters should never have gone up!
10
Nov
Posted by Claudia Gillam
Recently I purchased a Halloween t-shirt after Halloween at the Festus, MO store. I didn't try it on as I had no time and was in a hurry. The shirt was too large, and I did have my receipt. I had never had a reason to return seasonal merchandise before and was not aware of the return policy, the one that states Kmart will not take back seasonal merchandise after that holiday has occurred. I went to the return desk, and the clerk told me she couldn't take the shirt back because of their policy. I asked her where that information was, and she showed me the banner above the desk. REALLY? Why couldn't that information be on the receipt? Why didn't the display signs say "All after Halloween sales final?" I will still shop at Kmart, but will be very careful to buy holiday merchandise after the holiday. I believe this is a very poor practice. The least you could do is inform shoppers by either putting your holiday return policy on the receipt, printing "All Sales Final" on the merchandise displays, or have check-out personnel tell the shopper up front that the after holiday merchandise they are purchasing is non-returnable. I can't believe Kmart is this sloppy. You need to address this problem. I'm sure I'm not the only one to complain about this situation.
Respectfully,
Claudia Gillam
10
Nov
Posted by Anonymous
On 11-10-15 went into K-mart on Sahara in Las Vegas Nv. Went to buy some things and wanted help with the microwave oven and carts. No one was aroung to help,went to the registers and asked for help, they called over the PA system for help. Waiting 45 minutes, no one ever came. This is Christmas time shopping, you just lost a huge purchase.
04
Nov
Posted by Anonymous
Placed an online order for two items, one of the items was to be shipped (which I received) and the other was to be a pick up order at Sears on the Boulevard in Amherst, NY. I attempted to cancel the pick up order as soon as I placed it and had to call the Sears store to try to get it done, They could not see the transaction so I was advised to wait for the email telling me that the pick up order is ready. At that time the associate would automatically return the item and process the refund. Oct. 19 email was received to pick up order, I called store to confirm our previous conversation about how I was not interested in the item and it was the wrong one and that Sears was scheduled to do the return/refund. The young lady confirmed she had it scheduled to do later that day as she was very busy. I explained I was on my lunch and she decided to help me then. Unfortunately she could not see the dollar amount to refunded and didn't know how to process a Paypal refund. She called the manager David. He was also unable to see the refund amount due. He sated he would take care of it and call me back. Later I ended up chatting online with Steve G. thru the Kmart website and he stated that he took care of the return/cancellation and I would receive my refund in 3-5 days. Oct. 26, spoke with Erin via online chat again to ask how much longer for my refund. He says, "Oh, the store will send you an email by end of today and you will get your refund in 3-5 more days. Now I am beyond pissed. On the 30th of Oct. I speak with customer service rep and she begs me to give her 24 hours to get me my money back. Meanwhile I have not received not one email regarding a refund transaction or the cancellation/return of the item. Nov. 3rd I speak with yet another customer service rep and they say the case was closed out and that I picked up the item. So they proceed to tell me that they opened an investigation and will get back to me. She was going to call me right back after speaking with the store and I have yet to get a call back from her. This morning a rep on the phone tells me he wished he could help me but the previous rep (Gina or Janine) has done all they can do. Do they really think I am one of those people that will just give up on trying to get my money back because they keep giving me the run around??? Now the store has the item (which I never picked up) and my money. I now have to go to the store with the Amherst, NY police and find out if an employee took the item and marked it picked up and have them review the store video to see if the video shows someone leaving with the item at the time this item was suppose to have been pick up. If this is true the store has a thief and the person who falsely clicked the item as picked up should be fired. I should file suit against these idiots who think they can waste my time, steal my money and create such frustration. Here we are in November and I have yet to get my refund. I have NEVER had a problem with a refund. Especially when I NEVER picked up the item and have proof of all communications and chat transcripts. This refund isn't 2 or 3 dollars, it's much more, I am disgusted with this company and the reps that think they can hide behind a phone call. And by the way, can you get people that speak better English. Not understanding what they are saying makes it much more difficult and frustrating. I really hope corporate actually takes the time to reads theses comments and does something about it. Meanwhile I will get my money or call for action with our news reporters to see how many other folks go thru this horrible service.
25
Sep
16
Aug
Posted by Anonymous
Dear Sir/Madam,
I was in our local Kmart store today #4867 in Southbury, CT. I was looking over the garden seasonal items that we 50% off. I came across Jackyn Smith LED small stars. I thought they were adorable but the 3 out of four I saw were each missing the LED part to light the star. I brought them up the customer service desk and asked the lady behind the counter if an additional markdown could be taken as they were missing the light and battery included with the star. But I really like them. She flat out said "No we are not allowed to take anymore markdowns on those items and brushed me off. I have to say I was completely shocked and annoyed by her overall negative attitude. I went back to the dep't and went to put them back but i was so annoyed I asked another floor person the same question. He said "no problem we can do something for you as they are missing pieces". I then asked who the "idiot" was behind the counter at the service desk and how could she be at customer service when she clearly should not be with an attitude like hers. He explained that was the manager trainee in charge. I was aghast!
Anyway, he helped me to the cashier and I checked out. Before I left, I went over to this women (I believe they said her name was Laurie?) and as she leered at me out of the corner of her right eye(because she could see I was walking up to her) I advised her that I did receive a discount and that I was treated very nicely by the gentleman who helped me! She had the nerve to ask me who gave me the discount!!! Are you kidding me, Really and she represents the Kmart brand???
I was a merchandise manager at Bradlees and then after they closed on the TJ MAxx as a soft lines manager for many years after that. I can not believe anyone would think that women as manager material and I had such a tiny sale. My experience at that store has always been great there. But now I hesitate, If she can't handle the front end on a busy Sunday she should not be in charge!! And one does not call customers to the check line and them say a comment "there are no lines" which to everyone there we clearly had lines? She should stay away from customers because clearly we are in her way. How does she treat the staff-she gave me the impression she wanted to get that employee in trouble for helping me! She should not be in the customer service field and I feel you all should be made aware. I am glad the rest of the Kmart staff in Southbury is not like her.
Thanks to the kind kids who did help me this hot Sunday afternoon.
Respectfully submitted , Hilda Muratori
11
Aug
Posted by Anonymous
wanted to purchase a two seated swing set no one in the store knew if the swing set contained a top and it was not on the box and it was for summer sale yesterday store located on Little mack was very disappointed about it there was a employee who helped me put two chairs in my car since I didn't purchase the swing set .Someone in he store should have know something or a picture should have be avaible to see or someone should have know not happy about it. Thank you
02
Jul
Posted by Horrified & Disgusted
I went into the Kmart Pharmacy in Marshall, Michigan. The associate was very distasteful with her work appearance! In a brief description her hair was gathered on top of her head colored in different shades of blues and greens. The lower portion of her hair was a normal brown colored. Her hair appeared to be with no style to it which made it look sloppy. As a company representative, her appearance was not professional. I would have appreciated the opportunity to forward a photo of her for your review. My opinion was very much lowered in the standards of your Company to find that you are not more selective in representation.
09
Apr
Posted by Pissed off pregnant chic
I went in to get me layaway out today as I am getting really close to my due date and wanted to have everything set up before my daughter is born. Well that didn't happen today as I get to the store and go to the layaway department there was no ine around. I rang their little doorbell to get someone to help me which didn't work. So I had my husband try and find someone to come and help me. Instead there was an employee that stood maybe twenty feet from him with an attitude and told him that the registers were down and nobody could help. So I went to customer service to get better clarification while up there the same employee with the attitude (Alex which is a girl) started to argue with me. So I requested to talk with the manager on duty which took three times me asking to finally get to talk to her. Which she apologized several times for the way that her employee acted but I didn't feel that she was sincere about her apology. So I am contacting the corporate office to make sure that the appropriate actions are taken. Since if she is going to do this to me in my current situation then who else has this happened to?
02
Apr
Posted by hiphopmama
I have never contacted anyone about their advertising in 60 yes. However, I just went online since it was payday and I am without a car temporarily and I have always enjoyed the clothing offered by Kmart. However this time I was so disappointed by the advertising that made me not want to buy anything at all. The background is white so everybody looks sick and the clothes look like something that only a fat women would want to get. You can make them look a lot better and more presentable if somebody just took the time. I thought you'd like to know and thought that if someone contacted you without personal gain you would listen. Maybe not. God bless you and thank you
03
Mar
Posted by Glutton for punishment
Yes Kmart does suck OUTLOUD. My card was compromised May 2014 by kmart with 3 charges all over $100 each and they had no order #, after denying they had no order and I insisted I have 3 charges then they try to tell me it will drop off. Thank God for my bank notifying me they removed the charges and cnxld my card.
Well Im a glutton for punishment, Jan 4 I placed a order Kmart withdraws money out of my account for a order Kmart cancelled. This was Jan 4 people, here it is Mar 3 STILL NO REFUND, just 1 pathetic excuse after another, along with their pre-rehersed speech they must memorize. DO NOT SHOP KMART ONLINE SHOPPING. I do believe there is fraud going on.,
26
Feb
Posted by Punkin
K MART sucks!!!!!!!!!!!! I will never order from them again. First my bank account is charged twice took forever to get that taken care of, just lies from everyone you talk to, My next order was out of stock which no one had the nerve to call and tell me. I called several times and got a different answer. Finally they said they would refund me which has been weeks ago, now they are telling me to call my bank. NEVER NEVER will I order from them again.
15
Feb
Posted by patty p
I just went into the K Mart in West Long Branch New Jersy and it is freezing in there.I feel so bad for the people who work there they are dressed like they are going outside in a blizzard. i asked what happened to the heat and they told me that they needed oil the heat the place up and corporate wont let them get any. i wonder if the better business bureau can do something about that.
12
Feb
Posted by Anonymous
You sell a product, and then have NO useable merchandise to replace the ink when it is needed. The Cannon printer copier scanner is just one example of NOT carrying replacement INK for it. The product number is 245 and 246 why don't you have this I had to go to a different store to get the needed product, I will never shop at your store again because of this. I live three blocks from a Kmart and will not go back.
03
Feb
31
Jan
Posted by Anonymous
I live in Brattleboro Vermont 05301 we need a good business like a shopping store as kmart or sears in our very busy citywould you consider opening a retail store out here?i may have a location for the business it is on Putney road us rte 5 the building used to be home depot 3 yrs. ago
28
Jan
Posted by Anonymous
I an very upset. Last nite I went shopping at the Morganton, nc store the manager on duty, and cashier, and another lady were very rude to me. I was couponing and there were 3 of us. I reached my cantina to get my $10 it wasn't printed. Once we got home I seen 3 of my coupons were not doubbled so I was overcharged by $6 also I had a dog food coupon that was for alpo any size and it was for1.75 they wouldn't take it no reason why and I had a $1 coupon from kmart and she said it wouldn't scan and she couldn't take it being a kmart coupon made no sense.. on Ur Facebook kmarts everywhere r letting ppl do more than one order per person even another cashier in this store said they had been letting ppl do more than one transaction. Now this morning I called to speak with the manager of the store and was talking to him Gary was his name and he hung up on me so I called back and a lady paged him and he told her to tell me to give her my name and number because it take 2 managers to talk with fire inspector.. so sad customers don't come first and Ur store managers r too busy to talk to there customers. .on top of everything I drove 45min to Kmart just to shop... very upset with employees and management....
26
Jan
Posted by past kmart shopper
I live in Pleasant hill, Ca. They closed our store in Pleasant hill and also stopped advertisement for our area. I loved shopping at Kmart and so have many of my friends. We asked the store in Clayton to send ads to our area. Their response was negative. Why can't we receive the ads, we would shop more often there. Thank You
18
Jan
Posted by Anonymous
I think it's sad that Kmart in port Charlotte fl can't hire a pharmacist to fill prescriptions. Are you going to get a pharmacist anytime soon? I sure hope so I have been getting my medicine at this store for years now I can't, please get a pharmacist soon so I don't have to go to another store.
17
Jan
Posted by windycitykym
I thought that when Kmart & Sears combined it was a good thing. Well let me te hill you both stores should close and give up being in business. They accomplished ruining both's reputation. I won't go into detail, same story no help in store, mismarked prices, not honoring online sale pricing, Rude,Rude,Rude,and none very smart. Will never shop these stores again. And they wonder why other retailers are forging ahead of them.I don't.
06
Jan
Posted by Anonymous
This complaint is on my daughter's behalf. I am a witness. I go to Kmart w/her a lot. The Kmart located at 50th & L St in Omaha NE is terrible. The customer service & cashiers stinks. The managers are no better because they are backing them in being very rude & unhelpful. There is always a problem at this location. It is ridiculous. We are spending our money & their are treating us like crap. That is not right. ie, she put some things in layaway during the special. At the end of the transaction, the girl told her, "you are one cent short" to qualify. Really, you couldn't tell her that sooner, she could have added 1 more item to layaway. Her reply, I didn't know. Don't believe that. You're the cashier and you can see the totals. Another time she brought something back that she had prev. in layaway. Customer service said it wasn't Kmart's product when it clearly was. They said the #s did not match. Well, that is not her fault, they should have checked with Layaway. They eventually gave her a refund, but in the meantime they gave her a big hassle. Don't tell me that Kmart doesn't know their own products because every retailer does. We may not be Latino, but that is no reason to treat customers bad for no reason. There are too many incidents to name them all. This is an ongoing problem with this particular location. Hope you can get them to do better. Maybe management classes for the mgrs., and customer/people skills class for the other employees. I have none of these problems with your competitors. My daughter has vowed never to shop at Kmart again and I can't say that I blame her. Thank you.
02
Jan
Posted by Anonymous
I placed an order on a doll house for my niece on 12/21/14. I was told it would arrive on 12/24 in time for Christmas. I called back on 12/25 because it never arrived. I then spoke to a rep who said it would arrive on 12/29. They Ruined my nieces x-mas but it gets worse. I called ever day since and I was told be several reps that due to k-mart's mix up to call them when the dollhouse arrives and as a courtesy they would refund my gift card the full amount. Wait it gets worse. Today at 2:30 AM 1/2/15 I get an email from k-mart saying that due to a k-mart system error my order has been cancelled and they gave me a refund? But what happened to the courtesy refund? Now you want me to place the order again. I spoke to a manager named Fernando employee number 410623 and he stated. This is all we are going to do for you. So now I'm stuck without the dollhouse and have to we 2 to 5 weeks for a refund! I have been shopping with k-mart.com but for a long time but after this nightmare I will never spend another red cent with them!
01
Jan
Posted by Anonymous
Horrible store in Livonia, MI. Lost my layaway, waited over 30 mins just to get someone to the layaway counter then another hour and a half to tell me they lost it. Then sent me to service counter to wait again for refund. I used layaway for a purose and if the company can't handle the job then obviously they need to rethink their lack of competent employees and compensate the cus to me for the aggravation and not just a silly in store gift card which didn't amount to anything or a silly 20% Discount.
01
Jan
Posted by shcct
Without going into the whole long story of my experience there, I will be brief. I went to kmart because the location was convenient that day. I now know why people say the things about this store that they due. They are dishonest, rude, speak with very poor English, and dress like well how can I put this- like they are not at a job. My items rang up an incorrect price. This seemed normal and they were very bothered when I pointed this out. They were rude and so oh well the sign was incorrect. I did not make the purchase on principle alone. Emailed corporate and they were just as dishonest but able to use larger words. Do yourself a favor drive the extra few miles and shop somewhere else.
26
Dec
Posted by JenWil
In Spetember of this year I went into Kmart and placed my children's wish list items on layaway for Christmas. I am a single mom and layaway is the perfect option for me to make payments and have their presents by Christmas. Wednesday morning (Christmas Eve) I came into my local kmart in Sumter SC to make the final payment and pick up my layaway. I waited for over an hour but was happy because I knew my two boys were going to have a nice Christmas. Another half an hour passed and a employee came out from the back with a small box. I knew that must not be mine because I had larger items. She sets the box down in front of me and apologizes saying they had some how miss placed or improperly packaged my layaway and that they didn't have it except for one small box that contained 5 items. They handed me my receipt and told me to go to the service desk and get a refund. I was devastated. I had to be to work in about an hour at this point and knew I would not have the time to go out shopping to try and replace the lost times. By the time I waited in line at the service desk and got nothing more than some cash in my hand and a grumpy "I'm sorry your the fourth person in two days to not get their layaway" I had to be at work. All they offered me for this emotional mistake was a 20% discount IF I could find the exact items! I did not get to shop because I had to race to work and by the time I got off work they had closed. I ended up getting a couple gift cards for my boys and a few small gifts from my work. I am so upset and Kmart seamed to care less.
26
Dec
Posted by Anonymous
On 12/23/14, I Went Into Kmart In Lakeland, Florida To Purchase 5 Small Items. The Lines Were Extremely Long So , I Went To The Jewelry Counter To Check Out. The Lady In Front Of Me Check Out With A Purchase Of A Foot Spa & 2 Glade Candles. When It Was My Turn To Check Out , The Cashier Told Me That I Would Have To Go To Electronics Because They Could Only Check Out Jewelry Items. I Had 3 $5 Dvd's A Toy Truck & A Doll. The Customer Service Is Very Poor In Kmart , One Would Think That With Kmarts All Across The Country Closing For Good , They Would Take Money At Any Register. When It Went To Electronics, Another Customer & I Were Having A Conversation About What Happened When A White Male Customer Said To Me " Shut Up, I'm Tired Of Hearing Your Mouth , You're Just Like Your Entire Race". Employees Came To Me Telling Me That I Couldn't Use Profanity In The Store However, They Never Said Anything To The Man About The Comment That Was Offensive To Me. This Entire Episode Could Have Been Avoided If The Store Had A Sign Saying Only Jewelry Can Be Checked Out Then , I Wouldn't Have Spent 30 Minutes In A Line To Get No Service! Also No Employee Should Tell A Customer How To Speak As Long As The Customer Is Not Loud , Threatening , Or Causing A Disturbance. Also If Only Jewelry Can Be Rang Out In That Department , A Foot Spa & Candles Are Not! I Will Never Shop In Kmart Again, And Will Be Glad When That Store Is Closed Again Because It Has Been Before! That Store Was Turned Into Sears Essentials , Then Back To Kmart! They Have Poor Customer Service! The Manager Tried To Deter Me From Contacting Corporate By Saying " Well , You Know This Is Going To Come Back To Me. Also Another Female Customer (white) Got Involved Saying Her Son ( Who Appeared To Be About 14) Didn't Need To Hear Profanity But Amazingly Had No Problem With Racist Remarks Being Made! All Kmarts Should Be Closed! I Will Never Shop There Again! In Walmart You Can Check Out In Jewelry With A Ham If You Want!
23
Dec
Posted by Anonymous
I do NOT like your Joe Boxer commercials, I didn't like the one last year & you added to the poor taste in it this year w/the pregnant women, what is next year? Little kids shaking bells around. I think it is in very poor taste for a family store & I haven't shopped there since. I can't believe I am the only one who finds them offensive, not cute.
Thanks for listening,
Carole Anne Trotter
23
Dec
Posted by Anonymous
What were you thinking putting out a commercial with those very pregnant women dancing! If that's what you want to call it! It is disgusting and especially at Christmas! I used to shop in your stores, but this has soured me on ever stepping foot in your stores. It shows me, as well as my friends, neighbors,and relatives that you have NO ClASS!
22
Dec
Posted by Anonymous
I am an employee at the Kmart in Plymouth, Indiana; store 3571. I feel that I am overworked, unappreciated, and only used when need be. I am no longer a cashier within Kmart, I have been moved out to a new department and been there for months now. We now have a new lead that has talked bad about me to other employees (non-manager associates). She is never rude to me and other costumers when she does not get her way. I would like to see her get fired and our Assistant Manager, with is the old manager in my department. When either of these people are the closing manager for the night, neither of them does anything; besides run around and tell others what to do and how to do it. Instead they should be helping us, the workers and customers, instead of running around the store and then sitting in the office until they are needed for something. I am a 17 year-old female, a senior in high school, I work at least 5-6 days a week and 5-6 hours every shift, after school. Within this time I work just about every department to the best of my ability; includes carry outs and getting carts, I also constantly get called to the service desk to cover breaks; I am actually not old enough because I can't work the Lotto machine, get cigarettes, and I also do not have an override number. And if I don't get called up for a break coverage, I am getting called up to become a cashier because someones called off or they never had enough cashiers to began with; therefore nothing in my department will get done. I am in the fashion department and three of the employees over there do not do what they are supposed to do; therefore making me do more even when I am on a register. Honestly I do like my job, however I am beginning to think I need to quit. Three people have quit or gave a two weeks notice this month, its only December 22. Two out of the three people where in the fashions department. Our store manager, Shawn, does a great job! Nights she closes things are very smooth and she makes sure people have the right to speak up and explain things. I do not feel any other manager figure acts or tries to better the store like she does. I would like these changes to take effect immediately or the Plymouth Kmart will lose another employee.
22
Dec
Posted by CD4802
Do Not Shop K-mart For Christmas. If You Don't Have A Receipt They Will Do Nothing For You. How Many People Really Give Gift Receipts When You Purchase Over $600 In Toys??????????????????? First And Last Christmas Presents I Purchased At Kmart. Now Kmart Wonders Why They Are Going Out Of Business. This Is Why..... Walmart Will Get My Business............
22
Dec
Posted by GINGER HORTON BIRMINGHAM ALABAMA
I, Along with most who commented here, had a very,very discouraging experience with my Kmart lay away. I put $511.00 worth of toys/clothes for my 2 toddler sons back in november, early enough that when I actually went into the store, picked up the items I wanted, took them to the lay away department, and paid my lay away completely off within a 3 week period. this weekend, on saturday, december 20, 2014 I went to kmart at 11:00 a.m. to obtain my children's items. After an hour wait in line, I was told that my lay away would be pulled shortly and my name will be called over the intercom. So, I decided to do a bit more shopping as I wait, unfortunately as the 3rd hour approached, I decided there must be a problem. I walked back into lay away and saw my items stacked up on the register. I approached to retrieve my things, but one major thing was missing, a $300.00 jeep wrangler for my 2 year old. i asked where the item was, to be told that they are looking, still after 4 hours total. My husband then came into the store to approach the store manager, at which time we were informed that our item had in fact been sold to another customer, after 5 hours of looking. So, my husband got angry, the manager, Mr. Brown, told him he couldn't find a jeep anywhere, even were out to order online, handed my husband a piece of paper with a phone number to customer support and told him to call them for a resolution. Then my husband said no, I want a resolution now, we have to locate a jeep, I'll drive wherever I must to get it, the manager wouldn't even call a store to find, instead called the police on him. Then, I took it upon myself to call other locations, finally at 7:30p.m. I found one store, in alabama that had the jeep. So, we loaded up again, the entire family to drive another 1 hour haul to retrieve the toy so my son could have his christmas gift. So, finally at 9:00 p.m. the journey ended. I am disgusted at the actions of this kmart, the customer service, the online support operators, whom I was instructed to call for resolution, to no avail, the managers, the employees whom handled my lay away. WHY WOULD YOU SELL SOMEONE ELSE'S LAY AWAY ITEMS? EVERY BOX IS SUPPOSE TO BE MARKED WITH A CONTRACT NUMBER/NAME! HOW COULD YOU GUYS THINK THAT THIS IS NO BIG DEAL THAT A BABY WOULDN'T HAVE HIS CHRISTMAS BECAUSE THE EMPLOYEES AT KMART WERE NEGLIGENT AND CARELESS? I DON'T UNDERSTAND HOW THEY COULD ALLOW THIS TO HAPPEN AND NOT EVEN OFFER TO CALL OTHER LOCATIONS TO OBTAIN A JEEP AND RIGHT THEIR WRONG, ON THE CONTRARY THE MANAGER TOLD MY HUSBAND HE DIDN'T KNOW WHAT TO TELL HIM BESIDES IT WOULD BE A CIVIL MATTER! A CIVIL MATTER!?! NO, YOU SHOULD HAVE LOCATED THIS TOY, LIKE I HAD TO, HAD IT DELIVERED THE 2 HOUR DRIVE TIME I ENCOUNTERED AND CALLED ME TO THEN COME AND PICK IT UP. NONE OF THIS HAPPENED. TO TOP IT OFF, THE EMBARRASSMENT OF CALLING THE POLICE OFFICERS, FOR THEM TO ONLY TELL MY HUSBAND THAT THEY UNDERSTAND HIS FRUSTRATIONS! I AM OUTRAGED, AND MY ENTIRE FAMILY IN TRYING TO HELP THIS SITUATION ALSO ENCOUNTERED THE MOST RUDE, UNPROFESSIONAL CUSTOMER SERVICE EVER WHEN PLACING CALLS TO VARIOUS KMARTS. i WANT JUSTICE!
20
Dec
19
Dec
Posted by pamela
If you shop at mentor Ohio kmart , Be sure to ask for your .30 off gas coupon
you should receive after sped $50 or more , This one part time cashier guy will keep is for himself , At the end of the day , He have many to save himself much money on coupon for gas . ( You can use 3 of coupon for one fill up , Which .90 off . He save himself a lot of money on gas , But , Not customer .
18
Dec
Posted by noritamoreland
I had and order delivered by ups from Kmart the box was opened both on top and bottom and there were 2 items that were damaged and i made a claim with UPS. UPS told me that they would be sending Kmart a payment for the damages and to call them and give them the claim number so I did then I was told they can't resend the Christmas presents that I would have to reorder them for them to send them back out. This is not acceptable I was told I would have to wait anywhere from 48 hours than call back and it could take up to 2 weeks before I receive the refund. All I want is for my daughter to be able to open her Christmas presents. I guess that I will have to give her the broken stuff until I get paid after christmas to replace them. You are getting the payment for the damages and can't even take care of a loyal customer that spends anywhere from $1600 to $2000 yearly or more with your company I will never shop here again and will spread the word on how I was treated with Kmart and don't forget that word of mouth goes farther than any advertisement.
18
Dec
Posted by Kmart
My name is Ebony Wade i have 6 children and i was yrying to give them the best Christmas i had two layaways in kmart and one of the employee to me since i made a payment on there i didnt have to get it till January come to find out she lied i had to make a payment every two weeks so since i didnt have it it was put back and how found out that info i was there paying for my other layaway and it only popped up one because she not only lied about one but she put the other one in somone else name so i couldnt do anything because it wasnt in my name so i have lost two layaways for my children because of a non good worker please see fit to reply
17
Dec
16
Dec
16
Dec
Posted by Anonymous
Unbelievable that kmarts layaway has failed so many! I think one is too many but clearly after reading the comments below, there are many! I am not a customer but know a mom that tries to get ahead and 9 days before Christmas she is told her items are unavailable and she now has to WAIT to get her money back!!!! Unacceptable!!! Most people that use layaway programs BECAUSE THEY DONT HAVE EXTRA $$$$! So now they have to somehow come up with it? This is the most shameful business act I have seen right before Christmas! Someone screwed up and it needs to be rectified today not 7 day or even two days from now. Order the items from somewhere and get it to these poor parents.
15
Dec
Posted by Anonymous
Last month I placed a layaway order online with you guys under contract number 80171036. I made ALL of my payments on time! Last week I paid it off in full and got the email that my order was released. Today I get an email that all of my items have been cancelled due to no stock on EVERYTHING! How can you operate a buisiness like this? How unprofessional! I did some research online and it seems this is something Kmart is being well known for this year. You advertise this wonderful layaway plan and then you ruin our Christmas by not fulfilling your agreements!!! Now I have to wait 14 days to get a refund?!?!? I need to go out now and do all of my Christmas shopping last minute.
I took the liberty of attaching the link of the complaints made against Kmart because of this problem with their layaway problems, and I also have gone to the local Channel 4 news to have a report done on this and an investigation done since so many of us have been basically screwed over by Kmart. No wonder these stores are going under. I promise you lost a lot of customers out of this one. I'm making what you guys done very well known and spreading word of what Kmart has done as well as showing everybody the link of the complaints on how you guys do not properly now how to handle layaway orders.
Thank you for screwing up my kids Christmas....hope nobody does it to you!
13
Dec
Posted by bad service
Hello
I was at your store a week ago and had a bad experience with your store,my daughter and I purchased some items and we had coupons since you were advertising double coupons we took advantage of this offer. Well after 25 minutes in line we paid but noticed we were not given the double coupon. After asking the cashier why we were not given the double coupon? He replied I don't know. So not to hold up the line of customers we approach end the customer service booth and asked,the girl said that we had to purchase $25.00 or more to get the double coupon,so we asked if we could return then combine the two purchases her response was a flat No, I asked to speak to the manager who was very rude he said No as well. I asked why he said that the system would not allow it that it HD to be done at the time of purchase respond we are in the moment and what would happen if we returned everything who would stay with the coupons he said we would lose them and besides the store does not make money off the coupons anywsy .I could not believe my ears,I told him of course the store will make money most of the people that are in your check out have coupons,do you went to tell them that there purchase does not matter or shall I tell them,he responded well the cashier can try it but the coupon will not scan because it was scanned recently I told him to go ahead I take that chance but if it does not I want my coupons back.After more than an hour trying to resolve this the coupons were rescanned and went threw.Your staff are not being trained fully and your managerneeds more training on how to handle customers in difficult situation sI myself am in retail and if I were to treat my customers in this manner I would not have a job...I hope you will address this issue because I don't think I am the only customer that has had this problem with Kmart.your staff needs more training and they need to be informed on the promos you offer st your store. Because time and time again the answer to a question is I DON'T KNOWPlease address this issue you are loosing customers due to your stores ability to take care of your customers,this is the month to step up and drive more customers to your store,if not they will go elsewhere for there purchases.p
11
Dec
Posted by Anonymous
I have paid on my layaway faithfully since October and paid my layaway of yesterday to make sure that my children would have their items in time for Christmas, but no this morning I get an email from kmart stating my items are no longer in stock. Why accept customers money when you know you can not fulfill their orders. I have came to a conclusion that this is a way for Kmart to obtain intrest on all their customers funds and then screw us in the end.I will no longer shop here Walmart can have my money.
10
Dec
Posted by jessica
I too did an online layway. I paid it off and then the next day it said everything I had was out of stock. now it is day 3 after the fact and I had to contact customer service about my refund and they said, starting today, I would get my money back in 3-5 day! I have been a loyal kmart layway shopper and I have NEVER in 10 years had one single problem. now I am just waiting for the money so I can finish getting my children their Christmas. I even facebooked how awesome online layway was. I am a stay at home mom and our family only has one car so this was perfect. now I just don't know if I will trust any type of layway again.
10
Dec
Posted by Brian bender
Put items on layaway November 4th and paid it off December 8th, woke up the next morning to an email stating that my entire Christmas layaway was cancelled, because those items were sold out. Layaway is supposed to be reserved items. Called them and they had no idea why this happened, wish all Kmart stores would close, will not be spending any money there anymore.
09
Dec
07
Dec
Posted by Onepissedoffmom
Kmart online layaway screwed me. I paid my layaway off Friday and got an email stating none of my product was in stock so they canceled it. I am getting a check cause my card that I was using was hacked so I got a new card and they can only get me a check but it's going to take 14 business days to get here which is Christmas week so now I have to wait or else my daughter won't have any gifts from my husband or I or Santa, you guys need to change your ways or else your going to lose a lot of business,
07
Dec
Posted by Anonymous
I would like to say THANK YOU to the girl in kmart layaway dept. For messing up my transaction so bad not only did you charge me more then once but my bank locked my card up for fraud!! Not to mention how embarrassed I was when I had to take a toy away from my 2yrd & listen to him scream/cry in front of the whole store. Now we are w/o gas and food until I can talk with the bank. I hope your night turns out as wonderful as mine! Sincerely the pissed off customer in Jacksonville Il
06
Dec
Posted by Anonymous
I put a layaway on in Oct with a final payment being due on 12/6/14. When I made my Nov payment the cashier wasn't able to get the receipt to print and had to get a manager to print it from the computer that didn't print out the next due date I went by the original contact. Went to the store to pick it up today and was told that it had already been put back. I asked why when I had until today. A manager by the name of Bob was called and was absolutely no help. I will NEVER shop at this store again. Any they kept $15!
Lynchburg, Va
04
Dec
Posted by ntamb58
I am not sure what is going on with Kmart but out of 17 items in placed in layaway I only received 5 items. The store can't find the rest and it has been two days. I spent 2-1/2 hours shopping to place items on layaway and now I have to start again... The manager said to give him 24 hours and today he is off... How convenient....and when I called today Lisa the girl that answered the phone was very rude. This is the Lakeland, Florida.
03
Dec
Posted by RW
They took my kids Christmas from me. I was told I had 10 days after your layaway payment is due to make a payment and when I got ready to pay it today they said they did not know who told me that but that's not true. She told me if you don't pay it on the day it's due then they put it back but I know that's a lie because I have been late making a payment before. I do the best I can. I was trying to do the smart thing this year by putting my kids Christmas on layaway back in October. I have already paid $250 or more and only owed !40 and when I called today to let them know I would be up there to make a payment, they told me they put my kids Christmas back. Now what am I suppose to tell my kids about why they don't have any presents or clothes. I advise you to never shop at the Kmart in Statesville, NC. My name is Roshawn Walker and this will be a very un merry Christmas for me and my kids. I had them $350 worth of clothes and shoes, and now I have nothing.
02
Dec
Posted by sarahmdlc
I worked at kmart, actually was suppose to work today. Werth my manager daniel in spanish fork ut didnt talk to me once about giving me 10 days off for thanks giving. I wasn't scheduled and want sure if I was kept on the schedule got when I get back or if I was fired. I tried to talk to him about it almost every time he was working and I never got an answer. So last night I got back from my vacation iv been planning long before working at kmart. I haven't been on my phone all day and no internet and my bf had the car. So I'm stuck at home. I cashed to tell them I wouldn't be able to make it in and tat I would have to quit due to personal reasons. Which would prevent me to work for about 2 1/2 months. I told one if the leads who was acting as manager that night Shelly, she yelled at me and said she thinks it's bull creep bc Daniel went had over heels to let me have those days off then I quit... I Told her I couldn't help that personal reasons prevent me from working. Pls im broke I'm struggling, you think I can afford to just quit? I actually enjoyed working there and didn't want to quit. I'm also pregnant, I don't think 2 1/2 months from now will it be easy fire me to Judy get another job.... I would like to speak to someone and know I'd it's ok to get yelled like that. There was more said, but that was ridiculous. I'm nut sure who to talk too.
02
Dec
Posted by Shanta32
I will never ever order nothing else from Kmart I've been giving Kmart business for years knowing its other cheaper options they have poor costumer service the hang up in your face when you call about your order they don't like to give u refunds or anything I will recommend anyone to shop at Kmart ever again very bad if u want far n good coustmer service go to Walmart or some other store because Kmart is not right or far I saw all of these negative comments an I still ordered from them but never again all of these comments are TRUE!!! Never dealing wit Kmart again
01
Dec
Posted by sunnie01_ks
I am a shopper. I live in a town where we have already lost our Sears store and foresee this happening with our Kmart if something isn't done soon. This store has all of the potential to succeed however the management will surely be the downfall of it. I have to say that 2 out of the last 20 shopping experiences have been smooth transactions. And yes, this is occurring at the check out. I shop and purchase a lot of your clearance products. There is always a problem which requires someone to come and correct the problem. And this usually continues throughout the entirtety of the purchase. The cashiers always seem to be clueless as to what they are doing! It is beyond frustrating and I most always leave shaking my head. It seems as though the management hires anybody! And I mean anybody! The management seems just as clueless and unorganized. Went in to purchase a bday card and gift card and got charged for the gift card but it didn't activate. Mgmt was called and we literally had to wait for 10 minutes for them to leisurely arrive. She didn't have a clue but eventually sent us to customer service for a refund and to activate another card. She couldn't log into a register there and verbally downgraded her cashiers in front of my daughter and myself. Went in last night for a few thing and once again, as always something didn't ring up right which required assistance from customer service. The clerk proceeded and when it came time for bagging he crammed everything all in one bag which obviously wasnt going to work but continued and tried to set the bag in my cart which fell over and he left it. I asked for a sack and explained I could do it no problem.Continued checking me out and another co worker came over and offered him chocolate and they stopped to converse and ignored what he was doing with me completely. He rang up my makeup which again had a problem and required customer service assistance etc... Finished checking out and when walking out the door the alarm went off. I was approached by a gal and also the cashier that assisted me in checking out. He explained to her exactly what made it go off and out of all of my makeup purchase he new exactly which one to pull out of the bag that activated the alarm. He looked at me and said....my bad. I was humiliated to say the least! The team of workers in that store is doing your store no justice! This store needs a real professional to get in there and look at what's happening! This store given the right management and staff with good training and work ethics could make this store flourish. You have no idea how bad this store is ran. I'm completely done with shopping there. I'm a patient person but this store is beyound ridiculous!!!
30
Nov
Posted by Kim
Kmart.com is a JOKE! and getting someone to help me is even worse. I ordered a pair of boots for my granddaughter on line for store pick up. I was told they were in stock otherwise I would of NEVER EVER ordered them. I received an email the next day saying they weren't in stock which was a lie because I drove down to my store and they were on the shelf!! Of course I have been told by several people that my order was cancelled here it is 4 days later no refund and no boots. I am livid!! I called the corporate office and was told it was cancelled and it would be credited to my account in 48 hrs and here it is going on 50 some hours and no refund!! Don't use Kmart.com for store pick up
29
Nov
28
Nov
Posted by Disgruntled
On 11/25 I called Kmart to arrange a late payment on 2 layaways in Chula Vista, CA. I asssured them that I would make payments on 11/26. I spoke to layaway, who transferred me to a store mgr. He approved the arrangement and transferred me back to layaway for their assurance and my satisfaction. But on 11/26, when I went into the store and make payments, the layaways had been canceled. I am livid. I was served by Victoria in Customer Service. Her tactful way of handling me was to reiterate their layaway contract and explain to me how they have thousands of packages in layaway. I am usually a self controlled individual, but this situation and the unacceptable manner it was handled had my blood boiling. I ncalled on 11/28 where I spoke to the store manager, Sergio, who informed me there was nothing that could be done to appease this situation. Again, I AM COMPLETED DISGRUNDLED. What ever happened to quality service??????
28
Nov
Posted by noreenadsit
On 11/22/14 I placed 2 orders, order #764986180 and order #764986153 to be shipped to store to Houghton Lake, MI. Immediately after placing the orders I realized that they were being sent to West Branch,MI. So I went online and had a online CHAT with someone named Richmond. He stated that the orders would be cancelled and my credit card reimbursed within 3-5 days and my 5000 points I used would be reimbursed to my shop your way account within 7-10 days. Then he reordered my products and had them shipped to store to Houghton Lake, MI. order# 764984223. On 11/24/14 I received an email stating my order was being shipped out to West Branch,MI. So I CALLED and talked with someone who said that oreder #764986153 was cancelled but not the first one order # 764986180 but he would cancel it immediately. Ok so I'm thinking everything NOW is right!!! NO, I get a call from West Branch,MI Kmart today 11/26/14 and they stated my orders had just arrived for pick up. I don't know how after 2 times talking to Kmart and them stating my order was cancelled that they still got shipped. I am so upset I will never shop Kmart online again it has been such an added stress that did not need to be. I then contacted by email to complain and they said they cancelled my 2 orders(3rd person to tell me that) and I would have my rewards points refunded within 24 hours. It is going on 48 hours and still no refund. I am very disappointed in Kmart this year. What I have read on facebook it seems Kmart has dropped the ball and has really messed up orders, points, and pretty much lies to their customers when they contact customer service and have shown no reaction to all the negative feedback. I feel every time I have contacted Kmart about this matter they have just said what ever to appease me to get me off the phone!! I would like Kmart to make this right with me, Thank you!
28
Nov
Posted by Anonymous
We are very upset with the Elkton, MD Kmart. There is a black Friday ad running from Thursday to Saturday with a Kenmore washer AND dryer SET for $249.99 OR $249 each. We went to the sale FIRST thing yesterday morning at 6 am waited in line only to get back to the washer and dryer with a store made sign saying the ad was wrong the set is $499 with $25 off. That is absolutely wrong!!! We get up to the customer service line they say well there was an ad retraction a few days ago saying the ad was wrong...THEN IT SHOULD NOT OF PRINTED, and they should not have had people waiting in line for it. The manager handled the situation POORLY! One, we called almost two weeks ago when the ad leaked on the internet to make sure it was correct and that manager on duty on November 16, stated that whatever the printed ad says for black Friday that is what it is, then this past Monday, November 24, we called the store again just to be sure and was told the same thing. However, the manager on duty yesterday morning had a different opinion and would NOT let us have the washer and dryer for $249.99. I think that is wrong, false advertising, and I will be contacting the BBB and whomever else will listen regarding this matter. That would be like Walmart or some other competitor advertising a 60" television for $250, a 100 plus people standing in line only to be to told ohhh we are sorry the ad was wrong its not $250 its $850 and now you have 100 plus people standing in line PISSED. That alone could cause a Ferguson riot. This is a BLACK FRIDAY ad, you should have more than one person reviewing the ads before they are printed to prevent things like this. I did not get up to go to the store for a set of washer and dryer for $500, I got up because the ad said $249. I want them for $249. I can go to Home Depot for a set have them delivered AND Hauled away for $500. I will make a production over this because that is misleading and FALSE ADVERTISING. Its only fair that the store give us the merchandise for what was advertised. We have the sale paper. They could have even crossed them out before distributing them yesterday morning, but they didn't. Someone needs to look into this matter and get back to me. In the meantime I will be contacting whomever I can!
27
Nov
Posted by Anonymous
On 26 Nov my wife attempted to purchase shoes at the Kmart store in Burlington, WA. The add showed a list price of $29.99 but right next to it was an add saying buy one and get a 2nd half price. At the register the Manager pointed out very small writing saying the half price offer applied to regular priced merchandise. There was a scene; it did not go well and my wife was offended.
Further, while trying to pick out shoes a person, who we later found is a vendor, approached to get us to sign up for roofing, window products etc. He said there was a free drawing for $1,000.00. We told him we were not interested but he kept pushing despite our statements.
I do not think it is a good policy for Kart to allow vendor salesmen to bother customers when they are shopping. My wife says she will never shop at Kmart again.
27
Nov
Posted by Anonymous
this is thanksgiving day,i went to the day sales at your store this morning.when i got to the register to pay, my first fiasco was with the charges.the cashier wanted to charge me for the full amount of certain items.we had that some what corrected.still could not get the amount correct so i went to customer service to get it right.went through the whole ordeal again(fiasco#2),at customer service they narrowed it down thought they had it right.get all the way home start balancing my check book,looking at the charges they over charged me again ojn an item they did not know was on sale(so they say),made trip #3back to your storeto get it corrected again.now this final attemp is my last one and to let you all know I WILL NOT SHOP AT YOUR STORE EVER AGAIN.i find it piss poor operation and if thats how K MART MAKES THIER BUSINESS I CANT BELIEVE PEOPLE WOULD WANT TO SHOP THERe.im a veteran who served and to be treated like this makes me wonder what our country is comming to.your store number is3845.its a shame that corporate had to be notified of this action.this was the worst shopping experience i have ever had will not shop at another kmart ever
26
Nov
Posted by Mjrulez
Went to Kmart on veterans in Metairie, La on 11/25/14 to spend some reward dollars that I had. As I was checking out the girl was ok. Then processed my payment as cash even though I wasn't using any payment but my reward dollars. I swiped my card as to not hold the line up anymore. Then she calls for help because she pressed cash instead of charge. She then told me I needed to pay cash. I said I don't have cash and I'm guessing a leader over the cashiers came and said she would rering it up and took my receipt. Then proceeded to help others before helping me. By this time I'm getting aggrevated due to my kids are ready and once is crying. She never spoke to me but just voided and errand on register. Very rude. No customer service skills at all or didn't care. I asked for a manager and it took him over 25 mins to come to the service desk. While still doing my return nothing was said about the 6 dollars but that I had to pay a dollar. Finally I got my receipts and was still waiting for the manager. He finally showed up and could care less my kid was crying and the difference I was told to pay. He didn't try to figure out my receipts but gave me 6 dollars out of register and left it at that. Very unprofessional cashiers and managers. I will never shop this store again. Very unorganized and very rude workers. They are there for the check but don't really wanna work. Very slow when they have to walk places or anything. Look forwarding to hearing back from someone about this.
25
Nov
Posted by Anonymous
I did a layaway in the store. I made 2 payments online. When I went to check on my order only one of the payments was being applied to my layaway. The other payment was on my Order section but not being applied to my layaway. Both of the payments have already been taken out of my account at this point. I called Customer Service and they told me that they were sending a Ticket to online solutions and it would be fixed in 48 hours. That never happened. I called them again and they did the same thing, 48 hours later nothing happened. I called again and they informed me that this is something that the store has to fix. So i went into the store and the Manager told her that she doesn't know why they told me that but there is no way for them to fix it on their end. I called them again and they said that it would take 5-7 business days to fix. So i let that time go by and nothing has happened. I have chated online, called, spoke to managers and supervisors and no one will help me fix this. All they seem to know how to do is send the information to online solutions, and those people done fix anything. I am still fighting with Kmart trying to get this fixed. I cannot cancel the orders because they are Christmas Presents for my entire family. I will NEVER use Kmart after this. Its a joke.
25
Nov
Posted by jmerr
Paid two payments on a layaway and they cancelled it due to being out of stock....wth?? Lol so after calling customer service on 3 different occasions and getting 3 different answers of when id receive my money I get an email stating they cant process my refund that I have to contact a store to be assisted. They craziest part of the whole ordeal is in my order info online it says the item has been picked up...??? Whaaa how exactly? It wasnt paid in full and it was cancelled due to unavailability. I contacted the store manager and am currently waiting for her to "check on it". Im thinking theres a little inside scam going on honestly. All I know is make sure u document everything because kmart has seriously messed with the wrong mommy. :) thank you kmart and goodnight
24
Nov
Posted by Mel
I saw that you could do layaway on line against my better judgment I did it. I was down to my last two payments . I paid it on a Friday the following Friday I received an email telling me my order was canceled. So i call customer service and I was told my I was canceled for being late . After going back and forth with the rep I was like fine whence do I get my money back.later that day I received a letter stating my items were out of stock .???? Huh??? Anyway I was told in a couple days. A week later I called inquiring about my money. I was told 7 days then a couple seconds later I was told 15 days . Smh. I called 2 weeks later about my refund I was told the have no record of my order but addressed my by my first name. I was confused how you know my name if you have no info on my order. Asked for the supervisor by this time. I was told my money would be on my card this week. I will never in my life order anything in store or on line from kmart . Walmart is way better .
24
Nov
23
Nov
Posted by jdonovan
Please wait for a Kmart Customer Service to respond. This chat may be monitored or recorded for quality assurance purposes. Your average wait is 3 seconds. Thank you for holding.
You are now chatting with 'Rollins'
Rollins: Good morning, Jeff. I am delighted to have you on this chat today. How can I help you?
jEFF: this is the third or fourth order you confirmed and I paid for only to have you cancel the order from your side. Why are you doing this? If the store doesn't have it, then find my orders from another store and fulfill what you agreed to do.
Rollins: I'm really sorry for the inconvenience caused to you.
Rollins: Let me review your order and see what best can be done on this order.
Rollins: Jeff, I have checked with my resources and see that there are many order under your email address, can you please help me with the order number>?
jEFF: Don't be sorry rather go to work and find the inventory and pull it from another store or region. It seems your system assigns to a specific store for fulfillment. I've had one store call me and say they can't fulfill order. I don't care if they have it or not. that's your problem. your system should be smart enough or have you intervene and check another or all stores and fulfill what you promised by agreement to fulfill. I didn't order from anyone else and could have but I paid and counted on the orders you promised to send me....it's been weeks since my order
jEFF: order most recent cancelled:
jEFF: CANCELATION order #: 751064099
Rollins: Thank you for the order number.
Rollins: Please allow me 2-3 minutes while I check the information for you.
jEFF: CANCELATION order #: 751056625
jEFF: CANCELATION order #: 751197145
Rollins: Jeff. I'm really sorry I have checked with my resources and see that the items you ordered are currently not in stock.
Rollins: I request you to visit our website to check the stock availability since our inventory shows 0 available in stock.
Rollins: Are there any other questions I can assist you with today?
jEFF: I would like you to find each of these orders...then find them and get them for me. When you took the online order and my money and confirmed my order, Kmart made a written commitment to fulfill and hasn't and I can't get them anywhere else (now). Your inventory when I ordered them, said you had them, and you have an obligation to fulfill. If you don't, I will give Kmart an AWFUL AND HORRIBLE REVIEW
Rollins: Jeff, what best I can do is find a similar item for you and place a new order for you with 10% discount, is that okay with you?
jEFF: what is similar item mean to you? I can and will take any of the seven similar porch kids dolls. Do you have any of the seven and if so, how many?
Rollins: Let me check the information for you.
Rollins: I'm really sorry I have checked with my resources and see that there are no similar items available, what best can be done in this case is you can visit our website regularly and place a new order for the items.
jEFF: I
Rollins: Jeff, once you place the order you can contact us back and we will honor 10% discount on your order.
Rollins: You can place a new order and contact us back and I will make a note to process 10% discount on the order and we will be glad to process the refund of 10% discount on your order.
jEFF: I'm going to post the truth all over...ONLINE BUYERS BEWARE!!!!!!!!! KMART SELLS ONLINE WHAT IT DOES NOT HAVE IN STOCK.....SO DON'T BUY ONLINE WITH KMART FOR THE HOLIDAYS BECAUSE YOU OR MAY NOT GET WHAT YOU ORDER....BOTTOM LINE...KMART WEBSITE AND ONLINE SALES CANNOT AND SHOULD NOT BE TRUSTED, PERIOD. DON'T BE FOOLED BY THEIR PRODUCT AND PRICES AS THEY DO NOT GUARANTY TO FULFILL THEIR ORDERS EVEN THOUGH THEY PROVIDE CONFIRMATION NUMBERS OF THE SAME.
Rollins: I understand your frustration with the way you feel we have handled this situation. I don't blame you for feeling disappointed.
Rollins: Please apologize us for the inconvenience caused to you.
jEFF: I would suggest you escalate this to your highest manager, director, or ceo because I'm posting this whole transcript online to blogs, facebook, other social media, ripoffreport,com, google +, and BBB. KMART ACTIONS ARE UNACCEPTABLE, FRAUDULENT, BAD-BUSINESS, AND YOUR WEBSITE ONLINE SALES SHOULD BE SHUT DOWN UNTIL YOU CAN FIX YOUR SYSTEMS SUCH THAT YOU DON'T DECEIVE THE PUBLIC AS TO WHAT YOU HAVE IN STOCK AND CAN FULFILL.
Rollins: Jeff, can you please help me with the item number for the item of your choice and we will process 10% discount on the order right now, is that okay with you?
Rollins: I have not received a response yet. Would you like to continue chatting with me?
jEFF: No, your offer is completely unacceptable to me. I am reporting Kmart as stated. goodbye.
22
Nov
22
Nov
Posted by Anonymous
I recently heard that Kmart is open on Thanksgiving (bad enough!!) but also that you actually have the nerve to schedule employees for 12 hour shifts, making it impossible for them to spend ANY time with their families on what has always been a very meaningful holiday for the majority of Americans. I am even aware that you actually have the nerve to schedule minors for such shifts!! SHAME, SHAME, SHAME on YOU, Kmart!! You can guarantee, I will NEVER shop at any of your stores again, and I will be SURE to tell EVERYONE I know of this disgusting practice on social media. I'd like to add that besides my 1000+ Facebook and Linkedin contacts, I am also a member of a number of very LARGE women's groups (local and national) on Facebook and elsewhere.
20
Nov
20
Nov
20
Nov
Posted by Anonymous
Worst store ever!!! Why is kmart the only place in the world that won't take a payment over the phone. I've made every payment online and I'm down to my last payment and it won't let me pay it!! My kids christmas is going to get put back on the shelves and I'm going to lose all my money that I have paid, and no one can help me. I even explained that I can't leave the house because my mother in law is bed bound and they just said oh well, can you take a taxi. Seriously!!! That's what the corporate office told me! I'm never shopping at kmart again. I would rather shop at goodwill. At least they have more employees working and they are always polite and try to help. Won't be shopping at Sears either!! Thanks for nothing Kmart. I even asked to speak to the president or vp of kmart but bit was a no go of course.
20
Nov
Posted by EDDIE
On 11/17/2014 I placed in order online. Minutes after I noticed Address needed to be changed. I called Customer services. Rep by the name of Dexter try to help me but actuality he did nothing, I requested to speak to case manager/supervisor by the name Kathy she was worst the REP she did not provide any options to make sure the customer was satisfy , she did instate that they were unable to help re-route the package to different address. She did not go the extra mile to help a little further. What type of Supervisor Kmart / Sears has for their clienteles, I am completely lost for word at time were is the holidays and things like this will come up but has no solution to fix the problem. I called again this is my fourth time requesting to speak to corporate office Manage and back they transfer me to customer services again this time I got a person by the name of Cheryl her position is Case manager/Supervisor, I am actually waiting on line for her to come back with some sort of new direction!!
After waiting several minutes on the phone Cheryl came back to tell me she's trying to stop UPS from sending the package and re-route it back to the vender....I am waiting again patiently for supervisor at this time I am very frustrated with the services they provide, I will NEVER ever buy anything from sears nor kmart. It's totally so sad how people don't care any longer about their customers. I am supervisor for Kirklands and we do Not do business like this , we make sure our customers are completely satisfy at our cost..... Take notes don't let it happen to another customer!!
16
Nov
Posted by Anonymous
I love linen and Kmart has layaway and prices are reasonable on sale. Therefore I have bought a lot of bedding over the years, as you would see if you looked up my rewards #. The last things I bought was 2 - 7 piece king size comforter set (gold and maroon). The picture looks like it will cover the bed nicely, almost go to the floor, and even fold over. What a farce! I am very disAPPOINTED IN THE SIZES OF ALL THE COMFORTERS I BUY. The one I just opened has a bar-code of Thank-you for your time.
12
Nov
Posted by formerKshopper
The Kmart in Mt. Pleasant PA is ridiculous.
Be very careful when shopping here. My Mom was one of the ones who's account info was stolen. Luckily, the criminals were caught before they were able to use her card to spend $80+ at Papa Johns in one state and before they were able to get stuff from Dominos Pizza in another state.
My friend and I were in the Customer Service line waiting to return something. After the employee girl helped the person in front of us (the only other person in line), we told her that we wanted to return something and she looked at us like we'd just ruined her day! Then before we could say anything else, she went over to the other side of the counter to talk to an employee girl. We waited for some time until these girls were done talking and giggling. If they were talking about something work related, it wouldn't have been a problem. But they clearly were not. It was probably 15 minutes before she came back to help us and she WAS NOT happy about it.
There are never any employees to help in the electronic section.
12
Nov
11
Nov
Posted by Anonymous
This is my second year in a row that I have tried to place a layaway order with issues. I did an online layaway today at 4:28 I agreed to my terms and payment schedule. I submitted my first payment. Turns out only one item was able to be purchased through layaway. Instead of notifying me it just charged my card!Which overdrew my checking acct causing a $38 charge. I called customer service immediately and they said my order was processed. I asked to speak to a manager which wouldn't help either. 5 mins after I got off the phone I got an email that my order was shipped. Impossible!! I called UPS to check and of course they had nothing for it. I am going to my bank to have these fraudulent charges reversed in the morning. My advice to you is to not ship the items. If they get delivered to my home, I will make no effort to return them to your store. Especially knowing I have not paid for them because I have called and emailed your company. Just so you are well aware I will never shop kmart or sears and I will tell everyone I know
08
Nov
Posted by babe
They advertise the new releases for the video games with 400,000 points on your rewards card. Sounds good if only they had the games. I checked thru the week and their video game section was an eyesore. This is why some of the kmart stores closed, they do not have what is advertised. Other stores had the games, what was the problem with kmart.
08
Nov
08
Nov
06
Nov
Posted by alh73
I just left the atlantic beach store i jax fl inteding on purchasing a 55 in tv. And putting some things for my daughter on layaway for christmas. The whole time i was in electronics i never saw anyone. I shopped some more. Went back to electronics. No one. Then went to layaway because i thought maybe they would call someone for me. As i was walking up to desk in layaway the woman behind counter walked out the door there behind the counter. She seen me, did not aknowledge me oanything. Just shut door behing her. I seen a sign at the dwsk saying bell doesnt work go to desk in electronics. So i went back to electronics ofcourse no one is there. Waitwd some more, with my 2 yr old. Walked all way back to front. Several employess standing around. No one aknowledged me still. Your employees need a lesson on customer service. People need to be akowledged. There is no reason we should be searching the store for someone to help us. But thats ok. Ill give my money to another store. No wander kmarts are shutting down left and ri right
06
Nov
Posted by Mrs. B
Your decision to open on Thanksgiving day and to stay open for 42 hours straight is selfish and despicable. That holiday is meant for family and giving thanks for them NOT shopping!!! If you think this will improve your stores in any way your are mistaken! Try carrying better quality merchandise! I am never shopping at K Mart again! EVER!!
05
Nov
Posted by jriff
Absolutely Despicable Company - No Respect For It's Employees. I Wonder If The Big Wigs That Decided To Open Before Breakfast On Thanksgiving Will Even Think About Their Employees As They Are Stuffing Their Faces Throughout The Day :( Be Sure To Pass The Word And Boycott Every Kmart Across The Country To Prove That Employees Do Matter And Respect For Family Time Does Too!
ry
03
Nov
Posted by Anonymous
I been have problems getting my money back from a sale, I have had seven people tell me it has cleared the warehouse, and I should 5 to 7 days and my money will be back in my account. I have been waiting 17 days wonder what happen to 5 to 7 days I just know that there will be no more more being spent at kmart or sears corporation
20
Oct
Posted by Anonymous
I have been waiting for a delivery for 3 weeks, due to a store closing and information error when entered payments. I have completed 2mths of layaway, the shipping address was entered incorrectly. When I noticed the error, I contacted the online service, it was corrected, but received too late to the trucking service, Demar logistics. Now after 3 weeks, The Store Mgr. is waiting at the mercy of the Demar logistics Trucking Co. to re-direct the shipment to my home address in Palm Bay FL, from Vero Beach, FL. I should have received the Futon on 10/1/2014. This is 19days I have not received $190.79 merchandise. The online entry systems need to be RE-VAMPED AND USER FRIENDLY.
19
Oct
01
Oct
Posted by Anonymous
I will like to say the Kmart in Peoria is the waste and they false advertise their prices. Tonight I had an item the had a price 39.99 and they tried to scale it to me for 95.99. I told the manager that she has to scale the item for the price that is tagged. The lady tried to insinuate that I had changed the tag. My grandson began to cry because he is not going to get what he wanted. This was clearly there error and she didn't want to do the right thing bit the bullet. Her comment was the store is closing you can't report me.
06
Sep
Posted by Fran
Really??? A "cougar" and two gigolos in your K-Mart ads? Believe you have better taste than that. You ARE better than that! Please refrain from vulgarity in your ads. We old-timers need to keep our dignity! And I'd like to keep on shopping at K-Mart and Sears! Sincerely, One of your faithful for so many years.
30
Aug
Posted by Anonymous
Hi i would like to make a comment about the kmart Its the worst kmart... they are short handed and people are quiting and getting fired because of the manager Oscar ...He is a straight and he humilliates his employees.Sometime they have gone home crying but they have been there so long and need the job because there isnt much places to work in Bishop Ca. He says he is there to manage the store but not to get dirty or work helping out;thats why he has employees to do that. He makes you feel stupid and less. His comments are really not appropriate about not understanding what you are saying and about how you are a failure how you are a liar..STRAIGHT UP The hourse are illegal... supposively no full timeres because they dont want to pay benefits because of the law..but yet they have employess working full time no benefits no over time..but are reporting in system you're part time... and by law you have to work 4 hours at least and they put you for 3 hours.. they dont respect your time or other jobs hours they only want you to respect there schedule but they change your hours when they want to even though they know you cant work certain hours because of your other job.
27
Aug
Posted by Anonymous
Hi my name is erin, and I wanted to leave this comment about a lady that works at one of your Kmart location, her name is Sandy and she works at store 4117 in Sacramento CA it is the Kmart on Stockton blvd. She went above and beyond her duties to help me out , I was looking for a certain item that Walmart discontinued and she was able to locate it and also order it for me , with people like her it makes me very happy and proud to say I'm now a Kmart shopper and I will tell all my friends and family about this location and they will start shopping at Kmart as well .Sandy will go far in your company because she truly cares about her customers. Sandy is a manager at that Kmart don't ever let her go . Thank u for hiring very caring people . Erin
15
Aug
Posted by Maui
Kmart in Maui is horrible ..the manager Ipo and a customer service rep wouldn't give me store credit on a 60.00 toy that broke with in a week..my mom visited me from the mainland a bought my son the toy..it broke I had the reciet.. it was 2 weeks that had past before the 30 days but they told me I could only put the money back on the credit card and I wouldn't able to get store credit..she told me they couldn't do it because the computers were updated...I told her well I will call the main store and tell them to update the computers in the Maui store and then she said not to worry just come back and she will give me entire store credit...mind u she only said that after I asked her name and said I will call the main store and make sure she's telling me the right procedure of returns or exchange....I will never ever shop there again..even if its the only one in the island...stick with Longs or Walmart... thank goodness we have a Walmart:))
23
Jul
Posted by john doe
so ive decided to leave working at kmart so much has happen to me there first i get hurt wich ive never seen a paycheck for. workers comp says they send it out funny thing is i havent received it and everytime i call its straight to voice mail i then get called a spick by a intern thats rite not even an employee i then report the it to my manager who tells me they were just playing...sad sad..well thank you kmart for being worst company ive ever work for....
20
Jul
05
Jul
Posted by Live-laugh-love
Kmart is a sorry place to work. They treat workers like crap, they barely give you hours and always hire new people but give like 10 hrs a week. They do not know how to talk to customers or employees. I work there and was harassed on my day off via text message. And they are expensive. I will never work for sears holding ever again.
19
Jun
Posted by TheKraken
I agree with everything I read so far. I sadly work at a Kmart, it's not quite as bad as some of the other described below, but as a couponer and price matcher I would NEVER shop at Kmart. I don't. Besides all the crappy service and the way shoppers are treated the employees are treated almost as bad. On a regular basis I only get 1 day (one), 1 day notice to my next weeks schedule. I am suppose to get 2 weeks notice, I can never make any plans, EVER because I don't know when I work. Well I just sound like a complainer now. I've only worked there for 2 months and am now looking for a new job. Wish me luck. I can not work at a place who treats people the way Kmart does.
12
Jun
Posted by Fancy
I am saddened, I saw on the news today that my store will be closing it's doors. I have a family, and with the job market, I am scared I wont be able to take care of my children. I have been with your company almost 2 years, AND I love working there.. Drop prices, have better deals, train our cashiers to be better.. Please, I am begging you not to take our jobs away from us.. When you are a single mom, you don't want to hear, that you won't have a job in a few months.. I am in tears, cause I am scared, please don't do this..
04
Jun
Posted by UPSETCUSTOMER
Very Upset I Went To Kmart In Lorain Ohio For My Lunch Break 30 Mins.. Spent Almost 20 Waiting In Line.. Its 100pm Why Is There Only 4 Lines Available All I Had Were 4 Items.. You Guys Have 30 Registers And It Doesnt Matter What Time It Is You Guys Only Have 4 Open.. You Guys Should Knock Down 10 And Make 4 Self Pay Machines Because It Is Getting Rediculous To Go To Kmart To By Bread And Wait 20 Mins To Pay For One Item.. Hire More People Do Something Because Alot Of People Go To Walmart Because Of This Issue.. And Its Only Down The Street!! Very Unhappy With The Service At Kmart .. No One Ever Helps You At This Store And Lines Are Insane.. And Also ""no The 1 Fast" Lane In The Store Wasnt Even Open.. And There Soultion Is Go To Customer Service.. There.. Is 5 People In Line At Customer Service.. That Isnt How You Guys Should Treat Your Paying Customers.. This Is Getting Very Annoying
03
Jun
Posted by Kodiakes
I went to your store in Elwood Indiana and a patio set and had a price tag for a 6piece set for a hundred dollars but wouldn't sale it to me for the price it said what kind of buesness are you running I thoughtfully you had to sale for what the sign says I'm not the only one there is an other couple also and me and my family always shops there until this and won't ever go back unless you make this right
31
May
26
May
Posted by DelVecchio
My Husband and I went to Kmart to purchase JUST a table for our patio set. When we got there it took us awhile to find someone in that dept and when we did they were NOT at all helpful. The table that we wanted was sold out besides the floor model and they wouldn't sell us that one so we asked if one could be brought from another local store and they said no. Why? Where is the customer service?
Unbelievable!
20
Apr
Posted by BRANDY ARVIA
Kmart Sucks I understand now why they are struggling financially I bought a defective piece of furniture I used 2 gift cards and my mastercard debit their stupid manager told me she could not give me my money I used a credit card I showed this idiot proof with my online banking that it was a debit card and she still refused to give me my money the item was 3 days old. I will be contacting the attorney general fraud department and Contacting my bank to dispute the transaction Im not keeping defective merchandise
13
Apr
Posted by Anonymous
04/12/14 at 3 pm I entered the store with my friend and our daughters. During the shopping I had a headache and decided to take a Advil from MY bag, at 3:47 pm we paid at the register. Walking out I get attacked by a man dressed regular asking me what did I take from the store. Without asking me he grabbed my purse from my caradge. I had no idea who he was he didn't have security guard clothing. He checked my bag and of course found nothing. Our daughters are crying scared not knowing what's going on. And he still continued to question me loudly like I'm a theif. I spend $158.62 in your store I am blessed to provide for my family I was not raised nor am I raising my kids to steal. I was embarrassed in front of others, my kids were friten and the rude man in which you hired didn't have the nerve to apoligize after he found nothing in my bag. I will file a law suit as well as contact the news. My kids and I didn't deserve to be mistreated.
06
Apr
Posted by stlcardsfan111
I went to my local Kmart to purchase the floor mats. But, the price was $11.99 not $5.99. I pulled up the website with the $5.99 price. I was told by store manager that stores do not honor online prices. I asked even though it clearly marked on the website. I could get them today from his store? Yes. Is really worth to loose a customer over this. He rather me go home and purchase it on the internet and wait for it to be delivered to the store to pick it up. That is poor customer service! I would of made more purchases today instead I just left the store without purchasing anything! And I won't be back!
02
Apr
Posted by Irene
Order # 644751692, I have purchased 3 mattresses and they have still not arrived, I have called daily and been told to wait 5-8 MORE days. Online these same mattresses are being offered for delivery in TWO DAYS. Every time I call there is no one who can really address my issues. I was supposed to have these by the 28 of March- my sister and her children are sleeping on the floor while we wait for these. I have paid for all my items in full and deserve to get my items when I am stated to receive them. The location for delivery of the items is less than 1 mile from a KMART- this issue needs to be resolved today or I need to cancel my order, be reimbursed and I will pick another vendor who can deliver these mattresses tomorrow. I am so let down by this whole process, I have been told every time I call or email that my problem gets put to the last of the line. I cannot wait for these mattresses any longer; I need a manager or someone who can make things happen to call me a.s.a.p.
25
Mar
Posted by hexgirl
I am a regular customer in the HP location, store 7278.
Max, I do believe is the manager of this store, I hear him all the time yelling at his employees to get the store cleaned, and straighten up, due to company coming in. I have heard him, being rude to a lot of his workers over the past few months. I am about ready to stop shopping in this store. I believe there is a way to do things as a manager, and yelling is not one of them. I always see him walking around, looking mad, or with a store or cell phone up to his ear. When I have smiled or tried to great him, he just keeps walking. I have in my understanding that he treats his employees like they are trash, and I have seen it myself. I am not saying the names of the persons, I have seen this happen to, but, I however would like to see that this store be investigated.
22
Mar
Posted by losing my niceness
Shopping at Kmart out Online Is a Very Bad Idea any one Can do, The online support IS Clearly a waste of tiMe They ship thing Out and its Not The whole order Plus Then they forget it and make up excuses then say give us 48 hrs to find it. Well now i got an email saying 7 to 10 bus. Day and its growing from there. If anyone wants more info pls call me at 6about Kmart: one more thing. I will have no choice but get to my attourny involved.
17
Mar
16
Mar
Posted by Carlos
Today 7.30pm approximate. Cashier number 6 of Kmart 7177 belleville town , had a big argument with a customer , because she didn't want to buy a product , change her mind tho , during the argument I heard out loud :
Cashier#6: u must have to buy it because I did already the sale.
customer: could u void it because I changed my mind
Cashier#6: yes but why u take it if u are not going to buy it .
Customer: show me some respect, I'm a customer
Cashier#6: son of a ( sob ) customer.
Customer: ( sob ) to. don't be rude with me , just do the void .
They had a big argument and finally
Cashier#6 call the manager to do the void
Manager came ,she opened the register and did the void .
After of that the customer payed with her card .the cashier gave to the customer the receipt and the customer told her that she will report her about this and the cashier answered , take the receipt and shovel it up to your grand mother x the ( sob )
After that I was behind and I heard everything , the cashier told me to go ahead and I told her not, I went to customer service and make to call the manager and I spoke to her about it.
I'm a regular Kmart customer and I don't like to be treated that way
20
Feb
Posted by Wesleyp1
Kmart is the worst, called customer service(joke) 10 minutes after placing online order to have order shipped to another address...well that was 5 calls and 6 days ago, kmart says they emailed their vendor but have not heard back each time I request update. Now I get an email saying order has shipped, but the tracking info I was given is false,even Kmart agrees to that, so how could it have shipped? Today I get handed over to a case manager who tells me the same thing " we have waiting for our vendor to email us back" so I ask why no one has picked up the phone and called their vendor, I was then put on hold to have someone called Frank tell me he just called vendor and left a message. I have a few problems with that...1) you would think their vendor would answer the phone for them.2)why did I have to tell them how to do their job after 6 days and 5 calls. Now Frank(no last name)(case manager says we have to wait 2 business days for an answer(same answer the last 5 calls), problem with that, the order shows being delivered to the wrong address on that date. It takes a lot to get a customer and maybe just a little real service could have saved this one for Kmart
18
Feb
Posted by Pissed off 2014
Big disappointment with Kmart! I purchased a refurbished dell computer online. When I got it, I was so excited to put it together. It turns out, window 7 software that was installed in the computer is not authentic, meaning it's illegal. There was a 1800# for customer service. I called the #, I man from India claiming his name was Steve came on the phone. I couldn't understand him at all, then he had the nerve to ask me for my charge card. He tells me for $329.99 he can put a good software on my computer. Kmart are you kidding me right now? I used to be a huge kmart shopper but after this experience, never again. Walmart, best buy here I come good bye kmart. You fooled me once, I promise you, you will never still from me again.
05
Feb
Posted by Anonymous
Who do I report an employee to about sharing a situation that happened in the loss prevention department? She went around town telling everyone how a person got caught stealing. I thought that was against HIPPA. This employee should not be employed if she is talking about these situations out of work.
16
Jan
Posted by Skipsha
I was a your store in Las Vegas on 1/16/2014 was treated very badly by a store manager named al store is a Nellie and bonanza. I had trouble with shoes that I bought for my son. This is the 3rd time that I had to return shoes to this store. Al told me not to shop at this store. All I wanted was the shoes replaced I truly believe that for a manager he should be in tune with the customers that come to Kmart. He does not do your company justice.. If there is management course that u provide maybe be he should go bavk to this class
03
Jan
03
Jan
Posted by Caroline
I wrote yesterday and gave my wrong e mail address. The correct one is I was asking about the lack of Navy & Black knit pants. I am in Fl and have checked 8 stores within a 50 mile area with no luck. I even looked to order on line and no Black or navy available. These are the most popular colors and apparently stores only get a very few in and when clerks are asked when more will be available you get a dumb answer of "I don't know". It is no wonder K mart can not keep customers coming back as there is no customer service and if you are given a Rain Check you never get a reply that the item is in. I live in Mi and it is the same there.We do not have a K Mart in our town. The nearest is 12 miles away. Do you have an answer to my problem of where I could find Navy & Black knit pants ? Caroline Swyers
02
Jan
Posted by karlyn
The rudeness of your employees goes well with the recent boycott many people are doing with jo boxer commercials ..the company USED to uphold strong family values.... icwas treated with the worst disrespect ever on NEW YEARS day becauseI ddidn't have a receipt and wanted MY MONEY BACK...THIS COMPANY STOLE MY MONEY A LOUSY 25 TO 40 DOLLARS...REALLY IM AM GOING TO RAGE A MEDIA WAR AGAINST KMART ON GBP.YOU GODLESS HYPOCRITES WILL CALL ME BOSS AFTER ITS OVER WITH... BANK ON THAT!
26
Dec
Posted by drmikey
I was shopping today only to find out that 50% off items were rung up at regular price. It seemed as if the staff didn't care to rectify the situation and just said that they were sorry. The store in Randolph NJ seems to be very poorly managed! It's no wonder that a number of Kmart stores are closing and can't compete with Walmart and Target.
25
Dec
Posted by lovelady51
I think the Joe Boxer commercial is inappropriate and quite offensive. Take it off the air. What kind of example are you setting for our kids. The commercial is very sexual in content and the bells don't help one bit. I will definately think twice before I make a K Mart purchase in the future.
23
Dec
Posted by Anonymous
I agree with most of these comments. The Joe Boxer ad is terriable, The men would have looked better in tuxes and ringing bells and stating that Joe Boxers makes any suit look good,slim and trim. Poor taste,who wants to see men shanking their pravents. I hope you will stop this advertisement. Thank you N.H.
23
Dec
Posted by Anonymous
K-Mart has hit an all time low. I will not shop there again. No morals and anti-Christ. You won't say Merry Christmas, but you will take our Christmas money won't you. The Joe Boxer commercial is disgusting and immoral. Children watch commercials also. I don't find your as amusing or funny. I am at a loss of words as to how far our country has dropped itself into the gutter. Wake up America. Is this really what you want your country, founded on God to stand for. Not me. I will no longer shop at your store. It is garbage and not another cent to you.
23
Dec
23
Dec
Posted by annonymous
First of all I think your commercial of the boxer bell ringers utterly disgusting & I may not shop at a K mart store again. Also I do not like being greeted by Happy holidays instead of merry Christmas. Even more so when I say merry Christmas first I expect to have your employees say Merry Christmas back & not happy Holidays. It is because of Corporations like you and Obama that are country is in such a mess. You will loose a lot of customers with this attitude. Wake up!
22
Dec
Posted by Anonymous
I'm just one of many posting a complaint to this site about your offensive commercial. The Joe Boxer ad is so very inappropriate.
Do you really feel that the commercial will increase sales? Here in the south KMart struggles to hang on against Walmart and that commercial was the final straw for me. I won't shop there again. Your ad convinced me that yours is a business I will not support.
22
Dec
Posted by MAMMY
Kmart Has Lost My Business Forever With The Nasty Joe Boxer Add. If Your Sales Are That Bad. Close Your Crudy, Filthy Stores. I Hate To Walk Ih The Stores Lately, They Are Always Filthy, Any Would Not Walk Into The Bathroom For Any Reason. Shut Your Doors And Let Wal=mart Take You Over.
22
Dec
21
Dec
21
Dec
Posted by Anonymous
It's disgusting and so very sad that Kmart has to resort to crude sex ads to sell its products. Of course it's the boxer ad that is shown on TV. Do you not realize that children watch TV too. It's like letting them look at porn. Shame on Kmart. I feel this ad should be pulled and the idiot who thought it up should go to AA. He must have been drunk when he thought it up. I've always felt that Kmart was concerned about family value, bit that sure when into the toilet. I'm definitely rethinking where I want to shop and so are many of my family and friends.
20
Dec
20
Dec
Posted by Unhappy grandma
To Whom It May Concern,
May I ask what in the world were you guys thinking, when you allowed that Joe Boxer commercial to be aired? And evidently you're still thinking it, because it was just on TV again. Because of that commercial, 90% of my Christmas budget ($1,000) went to Walmart. And I'm not that crazy about Walmart! Whose idea was it, for that commercial? Who ok'd it? They'd be getting the boot for Christmas, if I were in charge.
20
Dec
Posted by Ex Kmart Shopper
I watched your Joe Boxers Christmas advertisement on TV and I was totally outraged. I can't believe that Kmart executives would think that this commercial is appropriate for viewing. I did not find it funny, cute or entertaining. After reading the other comments, I see I am not the only person that was disgusted by this ad. You have lost yet another Kmart shopper.
20
Dec
20
Dec
Posted by woman of integrity
I will no longer shop at kmart, sears or for any joe Boxer items. im discusted with your lack of integrity and filth just to make money. I have 3 adult men under my roof who just threw away all their joe boxer items and I cut up my kmart credit card. you offend your customers just to cater to a few who enjoy lewd exhibitions of distaste. you lost a family of customers and THAT is what you can take to the bank. don't reply.
19
Dec
19
Dec
Posted by aew
I Am Completely Outraged With The Joe Boxer Commercial. I Have Young Children That I Have To Explain Things To. KMart You WeRe Completely Wrong In This Advertisement. At Least Victoria Secrets Puts Their Commercial At Night When. Young Children Should Be Asleep. I Will No Longer Be A KMart Shopper.
19
Dec
18
Dec
Posted by Anonymous
Christmas is a season to remember Christ to be happy and kind to all. Which Kmart is lacking the understanding of customer service. It sad to see that the stores are closing, they have been around for year. What I experience today at the Waterloo Ia store on University Ave, I see why they are closing. I had a return, I actually was going to exchange it, but you didn't have the right size. I also asked if she would check me out with an item I wanted to buy. At this time I was the only one at the counter. The lady that helped me, very rude, she was so concerned about her co workers than the customer. Some employee are lacking in the area of customer service. They don't understand where their paycheck comes from. Sad thing about this picture, she was either a manager/assist manager. I highly recommend a visit with this employee, If not place her in another area.
Thank you
Jad
18
Dec
15
Dec
13
Dec
Posted by Anonymous
Just want to say that Kmart was a wonderful family store. I loved the clothing line. Last years Christmas commercial and this years "Joe Boxer" is in very poor taste as well as disgusting. Mr. Aylwin Lewis why not set a higher standard for your company as well as other companies. Get rid of this type of commercial and go back to catering to those family friendly type.
13
Dec
Posted by Anonymous
The commercial with the men in boxers is one of the most disgusting, repulsive things on the face of the earth!!! I have thankfully never seen more than the first couple of seconds by switching the channel quickly. Seriously, people, what is wrong with you!!!! The other Christmas commercials you have playing this year are just plain annoying. I agree with everybody else, last year's were soooooooo annoying, But this year's are even worse and on a whole new level of bad taste!!! You need to get new people to do your ads.
12
Dec
Posted by Anonymous
I have seen your Christmas advertisement for Joe Boxers on TV recently and I feel it is inappropriate. I always thought K-Mart was a family store and was surprised that the corporate office would approve of this type of advertisement. I think common sense should be brought back into our society so no one is offended.
12
Dec
10
Dec
Posted by [email protected]
K-Mart has hit an all time disgusting Low: I was appalled when seeing a commercial on TV while watcing TV with my young granddaughter when the tasteless Joe Boxer Commercial came on with the idiots in their underwear pretending to find bells to a Christmas song shaking their privates How Dare you putting filth like this on TV for all to see including little children there should be a nation wide boycott against your store since we now know where your upper management morals are someone should be fired for approving this add and it should be removed promptly from TV and there should be a sign of remorse! Do the right and moral thing
10
Dec
Posted by Anonymous
My family and I were eating dinner, when we saw the absolutely inappropriate Joe Boxer commercial. It is appalling and I can not understand the necessity to use such an offensive advertisement to sell Joe Boxers. The apparel sells well without the offensive commercial. The other disappointment is that you had previous complaints and you have not pulled it. I suppose you don't care that you offended many, if you can make money. Wow!!!
09
Dec
Posted by disappointed
What a disappointment. K-Mart has just demonstrated, through its recent Christmas ad, that they are nothing more than a cheap harlot with absolutely no class. Your ad, K-Mart, demonstrates the little value you place on our children and society. You sold out your values for a buck, something like a whore. My family, parents, brothers, and sisters will not only ever set foot in your stores again, but will also do what we can to discourage others from doing the same.
09
Dec
Posted by Anonymous
What is the purpose of on line shopping/layaway if you can't be confident that your items will be there after paying or completing placing items on layaway. I AM VERY DISAPPOINTED, and after THESE EXPERIENCES I WIL NOT BE SHOPPING WITH KMART ANYMORE. I spend entirely toooo much money with Kmart being that it's across the street from my home. This holiday season has been a mess. I initially tried to place an order online the morning of Black Friday. It was ridiculous and due to issues with the website I spent several hours trying to just provide my debit card. After finally speaking with a representative, I come to find that at that point I couldn't even get my items because it was then out of stock. Of course being upset and angry I asked to speak with a Supervisor. My sister even made a purchase on line and when she got to the store to pick up her items, it was no longer in stock and the money had already been debited out of her acct. WHAT KIND OF FOOLERY IS THAT...???
Well needless to say, I decided to place another online order#90000179. It allowed me to place my order COMPLETELY. I went online over the weekend in order to pay my layaway off to come to find that two of my dolls Baby Alive were cancelled from my order due to them not being in stock. I didn't receive any notification of any sort. The only emails that I have received from Kmart was to inform me that the mask from my order had been shipped. I received nothing stating that my order was not longer in stock. I SIMPLY DON'T UNDERSTAND THAT... I AM OVER HEATED ABOUT THIS. What kind of business is this. Why are you advertising but yet can't deliver. If the items were out of stock, it should have never allowed me to place my order on layaway. Now dolls that I THOUGHT were on layawy for $16.98 is now going to cost me almost $40.00. So it takes me back to my initial question. WHAT IS THE POINT OF HAVING ON LINE ORDERING AND ON LINE LAYAWAY WHEN YOU CAN'T BE CONFIDENT THAT YOU WILL RECEIVE WHAT YOU HAVE PURCHASED AND OR PLACED ON LINE FOR LAYAWAY. I'm sure that I have missed several deals dealing with this nonsense and a total waste of time. At this point I am ready to return all of the items I have purchased thus far AND NEVER EVER GIVING MY MONEY TO KMART AGAIN... I can't shop with a company that is not trust worthy. My father retired from Sears, and I am embarrassed for him. I would rather spend the money for quality items and customer service than settle for unprofessional MESS.
08
Dec
Posted by ArleneFrancesPT
I, facetiously, want to thank Kmart and all of the other companies for making China rich and for destroying our country. It appears, for the present, that the only thing not made in China is China! I am tired of buying clothes and other products made in China, where they don't work properly, the zipper does not work properly, or the material lasts not as long as we were used to. I hope corporate does not choke on its profits.
05
Dec
Posted by grmn8tor
Really Kmart? The Joe Boxer commercial is pure trash, as are Victoria's Secret and others like these two. Shame on all of you advertisers who can't quite make a decent sale without throwing in a sexually geared commercial. Good grief. Anybody remember the "seductive" popcorn commercial or the current shampoo commercial that doesn't leave me gasping except to switch channels as soon as I can. It's pretty sad that this seems to be the trend.
05
Dec
01
Dec
Posted by BamaGirl
I was in the Trussville, AL Kmart on Thanksgiving day and while looking around the electronics dept. I heard a conversation between what I assumed was a manager and a employee. The employee was covering for another employee (I heard her tell the manager this) and this manager got in her face and called her a worthless piece of crap. I thought I had heard him wrong. She said excuse me and he said you heard me your a worthless piece of crap. There were other customers and employees around and even though they tried to act like they didn't hear him their facial expressions gave them away. The employee looked like she was about to cry and I got even madder. I point blank asked a employee standing by who that person was that was so rude and she said his name is Dan. I asked if he was a manager and she said no he is a key holder. I have heard from other friends who shop at this location that they have heard employees being spoken to in a very unprofessional and down right rude manner also. I just didn't believe it until I heard it myself. That female employee held her head high and did better then I would have. She didn't respond back to him. I am appalled that a company would allow their employees to be spoken to in such a manner. I don't think I will be coming back to that store anytime in the near future. I will also make sure that my friends know how the employees are treated. It was downright disgraceful.
30
Nov
Posted by Anonymous
Just wanted to let you know that Kyle at your big bear store provided excellent customer service to us! We purchased a tv that was defective and he wen out of his way to test the exchange tv for us! Refreshing to find a young man who had the initiative to test the tv before we even arrived to exchange the bad tv! Thank you!
30
Nov
Posted by Tinacnp
Wanting to get a message to kmart corporate/advertising- The commercials about 'giffing out' are at the top of the list for 'most annoying and irritating' commercials. They are so awful that I have to change the channel or mute the tv. They are so annoying- I did not shop at Kmart this year for Christmas. Not even to look. The commercial gets your initial attention, however, totally turns you away from shopping there.
24
Nov
Posted by [email protected]
I went to your store tonight as I frequently do. Parked my car got out took one step and flew in the air because I slid on ice as plong and as wide as a parking space. I layed there for a few minutes and then slowly got up. Hit the side of my face my shoulder and the whole side of my body. I went into your store in Poughkeepsie to speak to a manager. I told him what happened and he went to ask someone else what to do because he didn't know. Came back after a few minutes and told me that Kmart was not responsible for what happens . I told him that someone else was doing to fall. He said he would check it out. I then went outside and waited half an hour and no one came out to check it out. I never heard of Such a thing! Never took my name or asked me if I needed help. I am appalled at the customer service I received which was none. They should be ashamed. I am in terrible pain and I don't even know how I drove myself home. If that's how things are handled at Kmart I will not be shopping in your stores.
22
Nov
Posted by Shame on Kmart
November 21, 2013
Attention: Mr. Ron Boire
Dear Mr. Boire:
As a consumer whose family has shopped at Kmart for many years, I write to protest your recent Joe Boxer Christmas advertisement (the "Show Your Joe" ad) which features men without pants wearing boxer underwear and shaking their mid-section (and everything there in), gyrating and thrusting, as they ring a bell inside their boxers. I find this ad very offensive, disgusting, blatantly obscene and pornographic.
I ask that Kmart please discontinue this advertisement on every outlet and that you please do so immediately. Shame on Kmart if they don't.
Thank you,
Sincerely yours,
21
Nov
Posted by Anonymous
Glad to see I'm not the only one upset with Kmart and the use of sex sells. Your corporation was always know as a family discount store. Well I think you need to check out the last few ad campaigns They are truly not family prime time appropriate Your back to school commercials were bad enough but your Christmas commercials. They were something I looked forward to watching in the past but not this year.
I don't expect a response and I doubt if you'll pull the commercial but you should get coal in your stocking this year because your not just naughty you've been bad.
21
Nov
Posted by SS
What an obscene commercial my daughter had to witness on a Christmas channel on TV. My daughter saw that and asked me where the bells were. I have contacted council concerning such an obscene commercial. Although some perverts and others might find this type of thing funny I found it foul especially where my daughter is concerned.
20
Nov
Posted by Wa
I saw your OBSCENE Christmas tv commercial showing men in boxers with the inuendo of ringing Their bells. I case you don't know what I mean watch your own commercial thru the eyes of a young teen. Maybe your teenager.Way to sexy for our home. We won't be shopping at Kmart for CHRISTMAS unless this commercial is removed and a sensible commercial with an apology for the bad taste in your prior commercial.!
20
Nov
Posted by LB
LOW CLASS KMART, AGAIN. Our family will not be shopping at kmart all
winter due to the tasteless commercial kmart and joeboxer have displayed.
It is not sexy, cute or attractive. The only people who would think that is funny is gay men. Is that your target audience kmart? No woman thinks a visual of men shaking their testicles is sexy. Its gross.
Bad move Kmart. You, godaddy, and Carls Jr. have lost our business. We will go to Walmart, Costco, or JC penny to shop. LA California
20
Nov
20
Nov
Posted by Ticked Off in Michigan
The JB ad is absolutely UNSUITABLE and I can't believe that you allowed such trash on TV. What is wrong with you people?!!! You advertise as a "family" store and then stoop to such lows as this? Wake up! You just lost my business and Sears too since you are related. I will shop at Target and Menards from now until the day I die.
20
Nov
Posted by Anonymous
The Joe Boxer Christmas ad is not family appropriate. It does not make me want to shop at Kmart. Do any companies know the meaning of Christmas? I really don't think men shaking their stuff is something children should see as OK behavior to celebrate the Christmas holiday or any other holiday that I can think of. Gentlemen, please reconsider running this ad.
20
Nov
Posted by Nana Banana
Well done KMART. For years women have pranced around in their underwear on our TV's. Nobody says anything about that. The men are fully clothed! All you holier than thou people need to get out more and get a sense of humor! There is nothing wrong with the Joe Boxer ad. It is tastefully done and very clever. Good job KMART for staying on the cutting edge. Love it and so do all my co-workers!
20
Nov
Posted by American Patriot
I believe the biggest victim in this country now-a-days is TRUTH and honesty. That is why we have a government runamuck with lies and obfuscation.
I am NOT a regular kmart customer. And after seeing your CHRISTMAS boxer shorts ad, not only am I glad, but it has reaffirmed my reasons why I'm not. I am a Christian but not a religious fanatic. I strongly believe in what used to be termed, 'the TRUE' meaning of Christmas. Now, according to kmart, instead of 'keeping Christ in Christmas,' we can say, 'keep your genitals in Christmas.'
YOU ARE CLASSLESS! JUMP ON THAT 'SEX' SELLS BANDWAGON! Have you made any correlation between the more liberal this society acts, the more 'down the drain' it goes? We have a government that cannot be trusted ON ANY LEVEL, and all you socially progressive people, organizations and companies follow each other right in the toilet!
To be an 'empowered' woman now you have to demand someone else pay for your abortion and contraceptives. Just ask nan pelosi. Why both? If you use one, you don't need the other. Interesting how it takes 'a village' to RAISE a child, but only one woman to kill one. EMPOWERED.... hardly. Selfish? Greedy? Entitled? Absolutely. What does all that have to do with kmart? It all stems from the same mindset. Get away with as much and whatever you can.
Well, I hope your insensitive, classless ad takes you further down the bankruptcy trail. You can go down the gutter where your ad is!
20
Nov
Posted by Ace
The new Joe Boxer commercial is very offensive. As a mother of two children, one a pre-teen, I do not approve of such of tv. I am well aware that my opinion probably won't matter to this company, but it's my right as a consumer to express my feelings. I am a regular shopper at our kcal Kmart store, but am having second thoughts about it now! There is enough vulgarity in the world with out a trusted company putting in my living room. Now it's circulating the Internet. Call me old fashion, or whatever you will, I'm just protecting my family's best interest. In the grand scheme of things, losing my business probably won't matter, but at least I took a stand on what I believe. God bless!
19
Nov
Posted by an employee
Isn't it reasonable and common courtesy to expect employees to have a schedule at least 8 days in advance ? especially before a Holiday. At the Big Bear City store we still do not have a schedule for next week !!!! Our Manager is too busy to bother with us and our families !!!! And totally uncaring !!
19
Nov
Posted by Embarrassed4U
Congratulations to the executives at Kmart, you have outdone yourselves again! The "K" must stand for "klass". Not closing on Thanksgiving, and now the boxer shorts ad! You people are a disgrace! Is the money worth it to you?Are your children proud of you? Is vulgarity the language of love in your home. SHAME on you for putting your crudeness in MY home by placing such an ad on TV. Be certain that I nor anyone I can influence will ever again shop at Kmart!
19
Nov
18
Nov
Posted by Going 2 Wal-Mart
I generated a online lay-a-way and bought outright a 24' television purchase on October 23rd. I was called on October 30th, to pick-up the television set. The store representive proceeded to tell me where to pick the television up in Tennessess. I advised the store representive that I live in Prattville, Alabama and I did not make authorization for the television to be shipped to the store for pick-up. The store representive looked within their systems and noted their were oversights on their behalf. The representive advised " I will need to get with the district manager to get the item rerouted". The representive also advised "someone will contact me on that day or the following day". I never recieved a call regarding my purchase. I followed up with K-Mart.com the next week. I explained what occurred and the representives assured me the televison will be available for pick-up shortly, and I was refunded 10% of the television purchase back to my card the next business day. I made contact with K-Mart because I still have not recieved any information regarding my purchase again. I called K-Mart and the representive advised a message was sent to my email to pick the item up. I explained to the representives on a number of occassions that am easy to contact via telephone. However, at that time, I was not in position to pick the television up, during the week. On Sunday, November 10th, I visited the Prattville, Alabama, K-Mart and waited over an hour plus, to be told the television has not shipped to the store per Store Manager. I then contact K-Mart.com via their computers in the store to advise my television have not arrived. The K-Mart.com representive kept telling me the television was located in the store. I had to get the store manager to call K.Mart.com to confirm that a television have not arrived. I was given another 10% off to keep my business. I cancelled my order with K-Mart quickly, after this incident. I was advised my refund will take between 24-48 hours during the business week to process. I was advised it should post no later than friday. On Friday, November 15th, I called regarding my refund. I was now advised my cancellation was placed on Thursday, November 14th.(NEGATIVE). On November 18th, I still have not recieved my refund. I have lost all control waiting.. I will never shop at K-MART again.
08
Nov
05
Nov
Posted by Anonymous
How Greedy And Selfish Can Kmart Get??????? Working At 6am Thanksgiving Day. I Have No Respect For The Corporate Officers Making Such Stupid Decisions. Here Is A Solution For Your All Out Greed. All Corporate Officers Man The Stores On Thanksgiving Day. Since Everyone Is Salaried, You Won't Have To Pay Any Employees, Thus Saving More Money. I Will Never Shop At Kmart Again. Who Needs You????? You Will Lose Far More By Being Open On Thanksgiving Then Being Considerate Of Your Employees.
05
Nov
Posted by [email protected]
Putting corporate greed above your low wage employees enjoying Thanksgiving is shows a complete lack of corporate conscious. There is no amount of profit you could make that day that will stem the ill will you have created with the public.
This is going over as well as New Coke. I won't be shipping there or Sears, not that I ever do.
Somebody whose brilliant idea this was should be fired and all of the executives, and managers should be working on Thanksgiving. You can stock shelves and clean the restrooms.
Shame on you.
Jennifer Abbott
01
Nov
Posted by MS. RUBY ANNE MADRID
I Dont Like There Layaway Program At The Kingman Location.. I Dont Recommend Any Unless They Start Using Clear Plastic Bags To Place The Cloting Items , And Everything Inanimate On Lay Away.. They Use Dirty Boxes That Are Laying Ont He Floor Which Are Demonized With Elemnt Spirits To Haunt Your Family , With I Wonder Why, And Clean There Spirits,,, You Really Dont Know What I Am Saying., But, The Fact The Boxes Seem Used And Dirty, Is Not A Good Thing To Place Clean Clothes In Off The Racks. Unless You Place Them In Clear Clean Plastic Bags. ( Clothes ) They Use Dirty Boxes Laying On The Floor.... Think Twice... About Making Layaways...but Most Of All It Is For The Safty Of The People / Patron And The Complany... Dont They Think... I Thought I Was Clueless....i Am Filing A Grievenc With This Company...
27
Oct
Posted by shirley
I think a manager should make out a schedule for there managers and empoyess the one in southgate,michigan does not and people that work there are tired of not having a schedule do to the manager goes on a day to day basis that's wrong.they would like this issue resolved but cant tell know one to afraid they will get in trouble
16
Oct
Posted by Anonymous
I am looking for your Department that heads up Donations. I am looking for a donation from K-Mart for a fundraiser to build our new church. I would appreciate any amount of help you can give me on this. I can provide you with the Church letter head and letter for the fundraiser and tax information.
Thank You Very Much
Doug Godbehere
21
Sep
Posted by MsMel
My complaint is: I feel I wasn't treated with good customer service, regarding a stove delivery! Sunday, 09/15/2013, I was shopping at the Kmart, Roosevelt in Forest Park. I purchased a stove. The day of delivery I waited, it was never delivered. I contacted the delivery company, and they said the stove was not in storage. mornng . Which I was told the day of purchase that it was a stove in stock. So then I contacted Kmart asked to speak to the manager, never talked to the because he steped out. So I spoke with the assitant which I forgot his name, but the manager's name is Jason. After talking to Jason's Assitant there was no resolution. I asked a refund and he said it was a process. So I have receipt as proof of purchase and no stove. I've filed a claim thru the credit card dept. to ensure that I get a my total refund. When I spent my money with Kmart it wasnt a process that they had to wait. I feel it should have been reciprocated, only for the one reason they had no reciept my stove was delivered. It I had been outside of cook county this would have been handled differently!
20
Sep
Posted by PookaPower
Just recently (9/16/2013) I purchased 2 pair of basic edition relaxed jeans & a pair of Riders jeans. All of these were ordered in 14 petite SHORT. None of them were delivered in the SHORT length. I had to return all of them. Do you hire people who can't read or just don't care and think the person will keep the product regardless. Your customer service was very nice,but this doesn't compensate me for the inconvenience of having to return them let alone the money. If you would carry the sizes in the store, as you use to. I wouldn't have to order on line. I am only 5'1'' tall and I cant wear average length.
08
Sep
15
Aug
Posted by mom of 6
Wow. I thought I was the only mother who disapproved of these commercials. I find them gross. I have always shopped at Kmart, for my kids clothing 5 now grown and 1 ready for middle school. They have always had a nice selection and the clothing were appropriate.. But after seeing these commercials and the idea of thug like children. I am no longer spending my money at Kmart. I grew up with Kmart. and I am so disappointed in your advertising team.
Even my son is offended, with out me commenting to him. He asked me not to buy his clothes there anymore.
Im sorry Kmart/ sears. Your advertising team have lost me as a customer..
08
Aug
05
Aug
Posted by Anonymous
I cannot believe the new back to school ads. They are so racist. I am appalled at them every time one comes on. They are an outrage. Someone needs to re-think the employment status of the person that came up with them. And believe me I am not the only one that thinks this way. There are sites all over the internet from others just as disgusted as I am. Someone at Kmart needs to read them.
04
Aug
Posted by Parent in IN
I would be more than pleased with your corporation after you've FIRED your entire advertising team on the back to school very offensive racist ad campaign. If you continue to produce such garbage I will NEVER again shop at KMart, Sear, or Lands End. My nine year old daughter asked "Do you see how the girl is acting?". The parents of the children on the commercials should have CPS called on them. Not even almost cute. Just so that you're certain which ones I'm referring to the "yo momma" and the children rapping on the bus commercials. It's 2013 not 1913!!
02
Aug
Posted by old sundancer
Apparently I am not the only one who is extremely offended by the back to school commercials portraying children in the school yard as ebonics speaking, rapping, dozen playing hoodlums. How disrespectful of blacks and Hispanics. I cannot imagine who this commercial is aimed at. Surely the blacks and Hispanics are offended and whites must find this ghetto behavior equally distasteful. Does Kmart really think this is going to appeal to anyone? I think they need a new public relations firm. This is just downright disgusting!
31
Jul
Posted by Tina in Texas
Your Back-to-school "Yo Mama" ad is HIGHLY offensive and overly stereotypical. There is a way to tap into the culture of African-Americans, Hispanics, Asians, women, or any other group without the use of stereotypes or profiling. Bottom line, there is always a way to market your store to a particular market segment---but KMart---you need to remember, the goal is to "attract" the market, not "repel" them.
Keep your lay-a-way and your stereotypes. I'm taking my business elsewhere.
30
Jul
Posted by Anonymous
Had a scheduled delivery of a patio table on Fri July 27 and when the truck arrived,our table was not on it.Tomorrow will be day 5 since the non delivery and despite spending a combined 3 hrs talking to every Kmart/Sears office and service number I could find,not one person has attempted to contact me.I called the Kmart 4U,Customer Care,Sears Home Delivery and others.They couldnt help me but in each case had the nerve to try to offer me some other service.Where is my table and when will I get it?No answers!!!I am now writing the president of the company.I have never been so completely ignored.Its like going to the office of some fly by night company to find that the door is locked and the space empty as if they left town in a hurry.I am so disappointed and shocked as a Sears faithful customer for the past 35 years.I was planning to buy a large screen tv at my local Sears but now I'm afraid to.
26
Jul
Posted by Anonymous
I am a frequent customer, and on 6/14/2013 I purchased a carry-on bag that was discounted because one of the pieces was missing for $15.00. Along with a 2 year service plan at $4.99. Well flying from Tennessee to Chicago Sunday 6/23/13 the luggage broke, and the airport would not allow me to bring the broken luggage onto the flight.
I had to place my items into plastic bags and missed my flight. On Thursday 7/25/ 13 I went to K-mart and asked about how to get another bag and informed that I had to contact the # on the receipt in order to get assistance, wasted trip. So Friday June 2 6, I called K-mart and spoke to a representative and she told me w/o the bag they could not do anything. She let me speak to a manager and he pretty much stated the representative was correct. I asked if I could get my $5.00 back since I have no luggage, and purchase another he stated yes I could. I specifically asked are you sure, since I have no luggage, because what is the sense of having a two year plan and you have nothing. After calling back the store of purchase, the supervisor said she could not reimburse me because it was over 30 days. This is outrageous to be bounced all around and no help.
It is not my fault the airport took the luggage. I will never shop here again and don't appreciate that you train these cashier's into tricking customers to purchase these ridiculous plans because ya'll know the crap is cheap and then when the customer has a problem ya'll find an excuse not to live up to your name, or find some so call valid reason for Stealing the customer's money for some bogus crap!
I will never step place into another K-mart again. You can bet your bottom dollar on that.
Lisa Lowman
23
Jul
Posted by REAL
Kudos To Kmart, The Back To School Commercial Is One Of The Funniest Commercials I've Ever Seen. Hats Off To Kmart's Advertisement Department. The Back To School Playground Commercial Ranks As One Of The All Time Best Commercial Shown. Outstanding Job Kmart Keep Up The Great Work. That Commercial Was An I Catcher For Everyone, Even The Highly Educated, Politically What To Be Correct Haters. Some People Need To Really Take A Self Check. By The Way I Will Patronize Kmart Even More In The Near Future. Loved The Commercial!!!
22
Jul
Posted by TEACHER
I just wrote a long letter concerning the horrible "back to school" commercial before finding this site. So, again....
Seriously, if you spent 15 min on any school ground, saw and heard the things we deal with everyday, you would be shocked that an old favorite store like K-Mart would stoop so low to sell children's clothing. This commercial is not an example of a cool mama that finds great deals at K-Mart. The words aren't even noticed because of the body language, and disrespect the kids are displaying to each other. This would never be tolerated. With all the ugly things of this world, and much of it happening in schools. It would be nice to think K-Mart would be in support of the act of talking respectfully to one another, no matter the issue. Please consider the message this add sends and pull it!!!!
From A Teacher.
20
Jul
15
Jul
Posted by Mojo
I could not believe my ears when I heard your Back to School ad on TV. OMG! What were you thinking. So help me, if I heard my grandson who's 8 talk like that I would give him a good talking to. Having these school CHILDREN sound like they are FROM THE HOOD OR STREET TALK is embarrassing and stereotypical and wrong on so many levels. I don't care if you're from the BRONX or INDIANA. You should not accept this type of using children to sell items. For those who don't see it or hear it there' s also a Caucasian boy who speaks the same way. So, YO K-MART get this horrible abomination of a commercial off the air. I'm done with K-Mart as far as shopping until it's off the air.
15
Jul
Posted by Jam
I would like to complain on your new back to school commercially. I find it stereotypical. In lieu of the recent events portraying AFrican American and LAtino children telling"yo mama" jokes and using slang only continues to give views of negative images of our children. Please reconsider this commerical.
13
Jul
Posted by Deb
I witnessed the worst in customer service today in our local Kmart store. An employee was standing near the shoe department using absolutely foul language. I was there with my elderly mother and my 2 yr old grand daughter. A gentleman with his daughter aboiut 8-10 asked the employee to please not use that type of language in front of his daughter. The employee attacked this man verbally. Screaming obscenities at the top of her lungs. Making the excuse she "was not on the clock". Clearly this is a poor excuse since she was dressed in her Kmart Polo and obviously standing in the aisle of the store. several other employees surrounded the customer and this out of control employee. purely instigating the chaos. Twice I witnessed this employee trying to attack the customer and being held off by her fellow team-mates. I have been in customer service for 20 plus years and have never witness such a display of unprofessionalism. When the man asked the employee to not use that language in front of children particulary his, she screamed your child, as that child was standing there. I watched the other employees and clearly none of them acted as Managers, Noone apologized to any of us customers who witness this barage of vulgarites and potential violence. Several of us had to call the police to intervene. I will NEVER step foot into that Kmart store again and I will think twice about ever shopping at another outside my area. Customer service is NOT important to Kmart corp.
13
Jul
12
Jul
10
Jul
Posted by Anonymous
I SENT THIS E-MAIL TO KMART CUSTOMER SERVICE:
"HI
I LIVE RIGHT NEAR THE MADAWASKA MAINE KMART STORE. BUT WHEN I WANT TO PLACE AN ORDER AND USE SHIP TO STORE. I WOULD HAVE TO TRAVEL 100 MILES ROUND TRIP TO PICK IT UP.
WHAT IS WRONG WITH THIS LOGIC. WHY CAN'T YOU RECOGNIZE THAT YOU HAVE A KMART STORE IN MADAWASKA MAINE. DO YOU KNOW HOW MUCH BUSINESS YOU ARE LOSING BECAUSE OF THIS"
RACHEL
HERE IS CUSTOMER SERVICE RESPONSE:
"Good Morning Rachel,
Thank you for contacting Kmart.com. I am sorry to know that you have not received your order yet. I understand that you would like us to resend the missing items.
Please be advised that the local store you have mentioned does sell the item you are trying to place an order for. Hence, it is not getting pulled up from the records on selecting ship to store option.
The feedback that you have provided today regarding the local store not being pulled up on trying to place an order with ship to store option will be taken into consideration as we continue to enhance our services to meet the needs of our customers going forward."
Sincerely,
Winfred S. (asheak)
Kmart Customer Care
[email protected]
1-800-733-7249
THAT LETTER DID NOT EVEN MAKE ANY SENSE. IT HAD NOTHING TO DO WITH WHAT I ASKED. THE MORE I DEAL WITH CUSTOMER SERVICE IN ALL KINDS OF BUSINESES THE SMARTER I FEEL. I DON'T KNOW ABOUT SOME OF THESE EMPLOYEES COMPANIES HIRE. RACHEL
10
Jul
Posted by Anonymous
I am from St. Joseph, MO and we have 2 K-Marts in our town.. Both of which are miserable to be in for lack of AIR-Conditioning in their stores!!! It's worse than being out in the 109* weather we're having!!! I try to support the store with my thousands dollars of prescriptions and shopping!!! I come out drenched in sweat!! Can't go anywhere after until I reshowet and change and make up and hair!!! Getting to the point I am having all my prescriptions transferred to CVS... Of it costs more... Oh well... I'm not having a heat stroke in their store!!!
08
Jul
Posted by Anonymous
I went to my local Kmart in Pineville,NC and noticed they had a big sale on EverBloom Growers fish garden. I thought this was great and I was going to purchase one. When I went over to look closer, there were no fish at all. I asked "What happen to the fish." I was told I did not want to know. When I pushed further about the fish, I found out that they had not been feed and many died. They flushed the rest of them down the toilet. There were over 30 vases for sale with no fish. I was very disappointed that the fish where treated this way.
08
Jul
Posted by Anonymous
I was shopping at the Kmart in springdale ar and I inadvertantly overheard the store manager chastising an employee when the employee asked her for help from her. The employee seemed to be embarrassed and she looked like she was going to cry. If this is the way management treats employees I certainly do not want to shop in that environment. Poor girl. By the way I stopped shopping when I saw that and left the store.
08
Jul
Posted by Anonymous
I ordered an umbrella base online with the pay in store option which stated bring order ready email to the store with you and take it to any cashier. Well the cashier said I needed to take it to electronics. Have waiting in line for about 15 minutes I was waited on and Margret (cashier) went to look for my order and returned saying she did not see it. She then call Jessie (someone who works in that department) after six calls he showed up. He checked in the back and was unable to locate it and said it is not back there so I don't know what to tell you (REALLY) my husband and I located it on the floor and took it back to the cashier (Margret) she then tried to charge me more than the paper stated. She called a manager and explained she did not know how to make it the price it should have been. The manager said well tell the customer she can either pay the amount coming up or she can leave it. Well we just walked out of the store. I do not know where they get the people they have working in the Kmart stores.Most of them have no common sense and know nothing about good customer service and the managers are worthless. I would not be unhappy if they went out of business. I will tell everyone I know to not shop at any Kmart store.
04
Jul
Posted by LADYLACE
I Have Tried Many Times To Shop At Kmart And Sears Stores On Line. I Use My Wells Fargo Visa Which Is Up To Date And Always Has Plenty Of Cash On It To Make Purchases. Every Time I Try To Place An Order With Kmart Of Sears, They Decline My Visa, Without Explanation. I Am Really Tired Of This Prejudice And Very Poor Way Of Refusing To Accept An Order. So I Am Going To Sue!! Has Anyone Else Ever Had This Issue With Kmart Or Sears Online Shopping?
13
Jun
Posted by Tinamae15
I recently bought a portable garage from K-mart and took out a 3 year extended warranty with it. It collapsed this spring and when I called to inquire about a new one, I was told that the extended warranty doesn't cover any damages caused by "weather related" incidents. What good is a 3 year extended warranty on a product that is clearly only used outdoors. In other words the warranty is bogus and just another way to suck money out of you. I will never take out another extended warranty for any outdoor product for K-mart. Not happy with products K-mart is now selling. Bought a paper shredder and had to return it because 2 pieces of paper jammed in it so bad we couldn't use it. Bought an EZ up canopy tent and the pins wouldn't pop out to hold the roof up. Poor quality of merchandise. I agree with others that the managers at the stores are worthless. When I asked to talk to a manager about my portable garage, she flatly refused to come up to the counter and hung up on the sales clerk. Customer service is no longer a service at K-mart.
11
Jun
Posted by sbspeer
Your decision to air an ad with such disgusting implications leaves the impression that those in charge of making decisions have extremely poor taste and a low vibration. But of course, if you want people who find this sort of trashy language appealing to be your customer base, I do well imagine that is exactly what you will get. I, for one, would like to have smut like this removed from public viewing/hearing.
11
Jun
11
Jun
Posted by bmbgeorge
I strongly take issue with your recent radio & TV commercial using very crude language refering to body a funcion. You should be promoting good choices in words as well as shopping choices. Ths add is disgusting. I will not be shopping at Kmart until this add is off the radio & TV. Thank you for reviewing thiw request
02
Jun
Posted by JC
I called my Moosic Pa store to speak with a manager. I was put on hold for over 30 minutes without ever having my call answered. I was called to inquire about a phone I received while my husband was shopping at this store. The caller identified himself as a KMart manager and he said my husband who just made a purchase won $1000.00. I asked him to repeat his message and he did. Then he turned away form the phone and spoke to someone else and then disconnected abruptly. When my husband came home, I related this conversation to him. I then called the store to relate the phone call I received. However, the manager did not even have the common curtesy to come to the phone.
31
May
Posted by Anonymous
I am so mad and disgusted about store #3512 on dale blvd woodbridge Va. About a month ago Kmart had 52inch RCA Led TV's on sale and also an option to put it on layaway and I did just that, so today 5/31/13 I went to pay off the balance and pick up the TV only to find out that the TV was nowhere to be found in the store. The store manager does not even know what is going on in his own store and I wonder what kind of customer service that is. That Kmart store is really a mess and something must be done.
26
May
24
May
Posted by anne
Today, a morning news show previewed the new K-Mart ad about gas reward points. The actors repeatedly referred to the "big ass" savings. This included several child actors . At the end of the ad, we are led to bealive that they were saying "big gas" instead of "big ass". Sorry, K-Mart---The ad is disgusting and in extremely poor taste. I try to buy a lot from K-Mart and Sears because I don't want to see them fail. This type of ad is doing harm to the brand and a lot of people will be offended by it.
22
May
Posted by Anonymous
Woodman store 4179 , little ceasars manager Adam Rhodes is very rude , the pizza is nit at all good since he's been there ,he has cut back on the cheese for the pizzas he tells the employees only use 6oz instead of 8oz or you will be fired ! That's cheating the customer's I don't buy my pizzas there anymore , and this crap about harrassing customers to sign up for a rewards card we just want our food !!! The employee's are told they have to sign people up or be fired ! What kind of business are you running here !!!!
20
May
29
Apr
Posted by Chucha
I would like to express my concern about u're store in the Brandon area store # 4311 i was in the layaway dept laying away some things as i heard one of the managers disrespecting one of u're employees that works in K-mart, i feel that u need to speak with this manager and other managers about how they treat these young employees, it was unprofessional and i know the person who was being talked down to had to feel awful, i know these young kids have to take this abuse only because they need there job. but i feel it's wrong and it doesn't show a good example for the store. i'm going to post this on face book so everyone can see how managers in K-mart treat there employees. shame on these managers thats why they can't keep help.managers need to go to a class to learn respect and how to treat an employee with respect and open communication. isn't that u're policy. please talk to the managers in this store. 4311
Thank You a concerned customer.
29
Apr
Posted by disappointed
Kmart in Great Falls MT is refusing to validate their warranty on a tablet I bought there and was told to purchase the extended warranty incase anything happened. I asked about accidents broken, broken screens, water damage etc and was assured everything and anything us covered. Well my son took tablet to school and somehow the screen got broke and I took it in and they said I have to call the 800 #. I did that that and they said that they do not cover accidents and to bribg it back to the store. I did that and again was told there was nothing they fould do. Really! I'm a single mom and disabled veteran on a fixed inckme u do not have exta cash first off to be driving back and forth to no avail and to be ou ost of the tablet plus the extra for the warranty is unacceptable customer service. The error of the sales rep in misrepresenting the coverage should ot be my loss! This needs to be corrected!
20
Apr
Posted by Anonymous
I would like to tell u about store #4048 very bad custormer service I waited 15min to get a western union there was 1 person in the store that can do the western union she was on break when she did come to the desk she had an attitude told me she still has 5 min then left then came back said she still has 2min an left took her 5 more min to come she still had an attitude as I was leavin the other staff want to be sarcastic tellin me to have a nice day when it took a total of 20min to get it finally done I'm very upset with the way I was treated I feel like they need to train more people for the job or stop doin western union period an unsastified custormer
09
Apr
Posted by mad about this
I went to Kmart on Fayetteville Rd in Garner NC to their layaway departnet and I onserved a manager talking to an employee. The manager was ruded and snappy for no reason. I go there often and always look for this employee because they are friendly, courteous helpful and tries always says see you next time. The mamager name is Michelle. This is the second time I have noticed her bad behavior with an employee. I am surprised employees work there long with a manaegr like her. I will go back but I will wait until she is not around to handle my transactions because I am going to say something to her the next time this occurs.
26
Mar
Posted by sanders.devinn1093
Williamsport PA: Attention Kmart Associates:
There has been a lot of issues between the store associates & the restaurant workers. We are ALL Kmart employees & have jobs to do. But it's been brought to my attention that the store associates do indeedly treat the restaurant crew with no respect. Nathan's is not a fast food establishment altho everyone seems to treat it as if it is one & then they get angry that their breaks are over within minutes of getting their food. At Nathan's your burgers, fries, chicken & hotdogs are cooked freshed the moment the order is received. As everyone who cooks knows; it takes time for food to be cooked fully & properly. Our food is not precooked as you all assume. As a restaurant worker I've seen how some associates treat us with such disrespect; giving us a lot of attitude, leaving messes for us to clean up after them (trays, garbage, drinks etc) they know how frustrating it is when someone messes with their department so why do it to us? What ever happened to treating others how you'd like to be treated. The other night I was training one of the new workers on how to use the register & a large family came in at the end of our lunch rush & just like we all did when we began working here; they messed up & needed help. As it took a little longer to void out everything & to type in everything correctly to ensure that the customers order was correct an associate that was in line behind them grew impatient. The cashier was being trained; it's only human to make mistakes. As the impatient associate stepped forward to give their order they rudely said, " that only took ten years. I only want a hotdog with relish & mustard, can you handle that?" I've never been so appalled by the way an associate treated another associate. We understand you only get a 15min break or a 30min lunch; we follow the same rules. We may be wearing hair nets, yellow shirts, green aprons & visors but we are Kmart employees too. We should all be treated equally. My manager is never even around, she's too busy doing her own job to run her own resturant. Her idea of being a manager is posting new signs all over the dang place and not telling anyone about them & before you can read the note she takes them down but you are expected to remember that sign & obey it. The policy is a big joke! My manager tells everyone everybody's business; everyone knows when and why someone's being fired/written up & who said what to cause it. There's no such thing as a warning either; they just call you back and write you up my co-workers have been written up for not smiling enough (we had just switch over to Nathan's & were learning everything; it was frustrating & she was 9months pregnant & wasn't getting any breaks. She was put on bed rest because of the lack of help.) not wearing black shoes when the dress code clearly states black or brown is allowed. We are constantly asked to sign new papers but never receive copies of anything we sign like we are supposed to get. Kmart is such a damn joke. I will never work for another Kmart as long as I live.
26
Mar
Posted by Disappointed customer
I received a Kmart coupon from the register when I made my last purchase with Kmart ($5.00 off when you spend $35.00). I decided to come back and use the coupon that was given to me but when I went to check out the lady at the register told me that I could not use the coupon because it was for select members only. It is very frustrating that Kmart would give me a coupon that I could not use. You would think that if the coupons are for select members that the registers would be programed to print the coupon when a select member is checking out.
Very disappointed customer
South Carolina
18
Mar
11
Mar
10
Mar
Posted by dispaded
Today I was in my local K Mart in Menominee, MI with my son. This is the second time that the security codes came across the loud speaker. Then the manager said over his microphone that he was watching my son in case he was taking something. I was horrified. I went over to the area where my son was. He was obviously not taking anything an then another K Mart worker asked my son if he needed help and he said, "no." Then another worker came up to me and stated do you need help? I said what is going on? They did not answer and walked away. I was furious, because my son and I have never stolen anything in our lives and I am a K Mart gold member!!! I went to the store manager who was also involved in this situation and indicated to him that he was my son and obvious neither of us are stealing anything so he could call off the security. I explained to him that from now on I will be going to Walmart. I have never been so insulted in my life!! I own my own business in Menominee and I will be sure to share my experience with everyone that I know! The manager indicated that I was mistaken and they were only to help. I have never heard the security codes over the PA system other than last week and it was obvious what was going on and they were not trying to help. My spouse buys his monthly prescriptions at K Mart and I have been a loyal customer for several years until now. I used to be concerned that the Menominee, Michigan K Mart that I shopped in weekly would go out of business, now I am hoping that it does! I will never step foot in that store again!
04
Mar
Posted by nanny05
I have purchased so many cases of smart water at my local k-mart and have had no complaints. Recently in the last 5 cases of the 16 oz bottles, at least 1 or 2 bottles in every case leaks. The bottles do not leak from the cap, it leaks from a small hole or crack in the bottle itself. This has resulted in wet gym bag, wet clothing, wet car seat, and other things that become soaked before I catch the problem.This could result from poor handling, or severe weather changes.
21
Feb
04
Feb
16
Jan
Posted by Becke
I visited the KMart in Decatur, AL yesterday, 1/15/2013 to purchase an item I couldn't find anywhere else. When going to the checkout, there was only the customer service lane open with four people ahead of me. Another clerk was not even looking at the line and was straightening up a shelf nearby. After a few minutes, a male employee instructed her to open up another lane. When it came my turn to check out, the bar code tag was incomplete. I told her how much the item was but she ignored me and sent another employee to check it out. (It is always something like this in the check out lanes at this store.) She started to wait on another customer that was behind me and I told her I was going to be late for an appointment. The male employee told her to ring up the department number and the price I told them. When finishing checking out the clerk asked me if I had a Rewards Card. I told her no and the male employee began immediately harrassing me about the values of the card. I told him no, I knew how it worked. They send your receipt to your home computer so if there are any errors on it, you won't find out until you get home and then have to go back to the store to correct them. He kept on harrassing me about signing up for the card (I already have one but told him I didn't) and I finally told him no once again. This store is a complete mess and I won't ever go in it again. There are other KMarts in the area and if I need something from one of them, I will go there. I have always had problems with either the check out or finding someone to help me with layaways. Yesterday was the day the straw broke the camel's back. No, means no....... By the way, remove my e-mail from your list - I don't want your Rewards Card.
13
Jan
Posted by MAD AND ANGRY IN WESTMONT
I bought a watch from a kmart liquidation store in Lombard IL. around Christmas. The watch was defective the pins on the band kept coming out. I took it back for an exchange and was told to take it to another kmart they would exchange it. I was willing to make up the difference in price if I had to choose another watch, well I took it over to the kmart in willowbrook the lady in customer service said they would exchange it only if I found one exactly like the one that I had. Of course they didn't but I found one a little more expensive the the manager somehow became involved and told me because I bought it from a liquidation sale it was no longer kmart's problem it was the liquidators problem. She was so cold and unconcerned with my problem she basically told me that I had to bite the bullet on this one, and it was nothing she could do for me while looking at me as if I was annoying her and taking up to much of her time. I asked her who this liquidator was and she gave me the name and number to a man named Howard at the Lombard store. I immediately called him while still in the store in Willowbrook Howard told me to come back to the store in Lombard and when I get there to ask for store manager Debbie when I got there Debbie was very polite,kind and understanding to the situation I was allowed to choose another watch and she also gave me a $10 dollar gift card and a sincere apology for my troubles.(NOW THAT'S THE WAY YOU TREAT A CUSTOMER WILLOWBROOK!!!!!!)and because of this kind of treatment from your willowbrook store I will no longer be shopping at KMART. Sorry Lombard but as the saying goes it only takes ONE BAD APPLE TO SPOIL THE WHOLE BUNCH!!!!
05
Jan
Posted by Anonymous
Worst place to shop....and what is really sad they don't care. They have so many negative comments but never change their service. The rewards program is a BIG SCAM. I have tried three times to get the money they say I have earned. Twice they said their system was down and once they said the pin number i provided was invalid (I had just had it textd to my phone before I went to the store) everyone should boycott the store and maybe then they would try to fix all their problems....
Worst store EVER
02
Jan
Posted by Not Happy At All!
Oh...I forgot to mention that when I talked to the lady an the corporate office in regards to the rechargeable lantern that my husband bought that was defective to try to get an exchange from the store and they wouldn't give me one. I said to her, so if a person bought a TV at the closing store and it was deffective the person would be stuck with it! She says, well..why would you by something like that at a store that is having a liquidation sale! My answer to that is why would you sell defective products and we trusted the store to be honest in a case like this. It isn't like we wanted our money back, we just wanted to replace it with a good one!
02
Jan
Posted by Not Happy At All!
Warning not to buy products at Kmart at a liquidation sale when store is closing, as they will not accept exchanges or returns even if a product is "DEFFECTIVE"! Freeport IL store is closing and all kinds of merchandise was shipped in in large lots. My husband bought a rechargeable lantern that the battery won't charge at all and an exchange for one that works would not be allowed. I even called the corporate office and they wouldn't make the store replace it with one that works. They don't care if they sell deffective merchandise to a customer as long as they got rid of it! Shows how honest Kmart is!
21
Dec
Posted by Olathe,KS
Just a warning. If you buy a gift card to KMart you may not return it. I bought one for $50 on 12-20-12 and then realized it was not needed. I took it back on 12-21-12 for a refund on my Visa account. The assistant manager John (will not give last name) said they do not give refunds on gift cards even though I am the one that bought it. There is nothing in the store, on the gift card or the store recipt which says that this purchase is not refundable. Neither the assistant manager John or the manager Sandra will give their last name. I have called the complaint number on the internet and was told to call another number. I called the second number to be told that that is the store policy and that it should have been on the recipt. It is not. I am currently waiting for a supervisor to return my call. I don't have $50 extra to waste on a gift card that I don't want. If my money is not refunded on my Visa I will never shop at Kmart again. This in not the way to treat customers.
08
Dec
Posted by Displeased
Somerville Massachusetts Kmart is the worst!!!! The employees are rude the cashiers are slow and the place is a mess!!!! How it's still in business is beyond me!!!!! There are never enough lanes open because the employees are to busy talking the cashiers are rude and slow because what do they care it's not the business and when the manager needs to step in and help they are no where to be found I witnessed tonight December 8th a cashier named Monet give this lady such a hard time making a payment thru her debit account because she couldn't figure out how to do it she told the customer that the transaction couldn't be processed and Kmart lost a 650$ sale because of this cashier. I had a couple items I left them in the closest bin and went to Walmart not only did I get my items cheaper but people were nicer the lines went super quick and the store was clean Kmart is going to lose a lot of business with ignorant employees like that. The cashiers are the last people that the customer sees and if they are not satisfied they won't be back..... There are lots of retail businesses out there and in order to succeed in today's economy the customer should enjoy going to your store and spending money knowing they are getting the most for there money pleasant helpful employees clean easy excess able items and a quick pleasant check out...... I will not give another dollar to Kmart until they "clean house" on the bad employees!!!!!!! 1 more thing some people on fixed incomes choose to put items on lay a way They get slow service ignorance and a hard time for it. Why should we deal with that bs... Kmart should be happy because Walmart now has lay a way.
03
Dec
Posted by Anonymous
I have a layway at K-mart store #3043 and I have never been to a store where I was treated so badly everytime I have been in there to make a payment. The employees here either need some customer service training or need to find a new job because when you go in there you do not see one happy employee nor do you get greeted. Its like the store hired all the rejects that other companies didnt want.After I get my layway out I will never go back to kmart again.
26
Nov
Posted by Anonymous
Kmart customer representatives and Kmart.com online services is a SCAM!!! I made an online lay-a-way purchase Thanksgiving evening. I was told the items were in stock at a store that was close to me. I was able to complete the transaction, make the down payment and everything. I got an email from Kmart.com the next day saying that per my request, my order was cancelled. I DID NOT CANCEL my order! I called the Kmart.com customer care and explained the situation. I was told that the item I purchased online was cancelled due to them not being in stock. When I asked how could that be because I was able to go through the order and everything and was told that I needed to contact the Kmart store for answers. I called Kmart headquarters today and was told by the first representative that she did not know why the order was cancelled. I asked her why did the email state that per my request the order was cancelled and was told that it was just jargon that Kmart uses in their emails; that it was not actually cancelled per my request and transferred me to EVON, who told me that there was no one higher that I could speak to, she was the highest person that I could go through. EVON pretty much told me that online customers do not matter and the information provided online to customers is not accurate because if their is a person in store who is trying to make a purchase at the same time the online order is going through, the person in the store gets priority and the person online, their order gets cancelled. She tells me that someone put in the notes that I called to cancel the order on 11/23 but the email that I got showing where my order cancelled was received on 11/22/12. This is completely not fair to customers who use the online service. Your order gets cancelled by the Kmart representative and to cover it up they tell you that you cancel your order and don't give you any other explanation or offer any guidance or assistance other than, "I'm sorry that your order got cancelled."
26
Nov
Posted by mycraptop
Let me start by saying I am not a K-Mart shopper due to past experiences. My 84 year old Mother wanted to go to K-Mart Sunday 11/25/12 and 99% of the time this is something my sister-in-law would do, but I thought ok how bad could it be I'll take her. Mom said they opened at 7am we didn't get there until 9:45am and guess what they were not open yet. I asked Mom if she had the flyer and took it from here. Sure enough it did say Open at 7am. The store opened at 10 and when I asked and employee her response was "Oh that's a national flyer" my response was " and we are to know that how?" So we shop, I pick up a few things and then it's time to check out. This is the good part. ONE register open the line went down the isle. Now there is nothing I need or want that bad. I thew my stuff in a nearby bin and went to the customer service desk where 4 employeers were standing. I said " I don't know if you have noiticed but you have 1 register open and the line is very long. Do you realise the economy is bad and every retailer wants our money so I think I'll give mine to one who at least pretends to give a crap about me. I then WALKED OUT to NEVER RETURN south hill mall poughkeepsie NY
13
Nov
13
Oct
Posted by IONA
I got me a ring in nov. of o11 and the diamon came of of the top and he gave 800.00for the ring they said here ia serbing fla. that it was not covered just the bouttom part was , I HAVE BEEN SHOPPING WITH YOU.R STORE ANY WHERE I WAS AT JUST GOT MARRIED IN augest of 0.11 and this was the seckon ring he has got me and the stone came . so you see why i am so up set & don,t think i will ever suope with you all again i have all way,s like the thing i got . but nowi am so upset with kmark .s going to go own fase book and tell ever one how you.ll have done me , i am 73years old and i have never been done this way thank you Iona Serino,
03
Oct
Posted by Madder than a hornet
I recently had open heart surgery and was just released from the hospital. About a month ago I put some clothes in lay-away at the K-mart in Newport Ky. Today I sent my granddaughter there to pay off the layaway and take it out but she was refused service because they said I put it in and I had to be the one to take it out. I could not believe this when she said she told them how ill I am. I called there and spoke to the manager and was told the same thing. I told him "I'm not able to get out of bed let alone drive there and walk clear across the store if I were well enough to do so we would not even be having that conversation". When I told him my son-in-law works for them he told me "well why didnt u say so I will talk to him and then everything will be ok if he verifys who you are". All I could do was shake my head at that comment. What about the people who dont have a relative working there. Something needs to be done about this store policy so I decided to call the corporate office and they told me they would take care of this immediately if not they will be getting a call back.
27
Sep
Posted by Kevin Killian
I recently had a less than good experience with the store in Brandon,Fl. Its the only one in Brandon. Customer service is the root of the problem with K Mart. I'm sorry to say that if it don't improve, then K Mart has not seen the last of there problems. The solution is very simple. Treat your customers like your family. Make them feel extra special.Smile,make eye contact and ask them if you can help them find what they are looking for. After all, you need them more than they need you.
19
Aug
Posted by Nean
You should start with your empoyees to make k-mart come back. I went to two different stores in my area and was so disappointed at both stores with the help. Today I went to Mcintyre sq. 15237 and ask the lady behind customer service if she would check my lottery tickets for me. She turned the machine around to me and said that I could do it. I said I don't know how to and ask again if she would. I said the lady that works during the weeks checks for the customer. She said then come back and have her do it.
The second store I went too was the one in West View 15229 again the girl behind custoner service was rude. I went to exchange a blouse for a different size and ask if I could pay for the second one with her. She said she could not do it that I would have to go to the regular register to do that. I said o.k. so she ask me if I wanted a printed receipt I said yes so she turned the machine around to me and said press the button I said I did't have glasses with me to see and she just shrug her shoulders and let me try to make out the screen. Both time no one else was in line so they were not busy. I am so darn mad about these so call help you have working.
19
Aug
Posted by bookertl
Kmart fell in to problems not of their own making. We need a strong Kmart back in business and competitive for the good the the country. I have managed in retail and I beleive the time now is ripe for Kmart to make a comback "Do-Over". Stores need to be fresh and look new. Some department needs some overhaul both in looks and stocking choices. But, people are not getting tired of Walmart. Shoppers like some change and now they basically have one choice and Walmart is not that great, it is just big. Come on Kmart...make your move!!!
16
Aug
Posted by sppsangel
This comment goes out to store#3507 in Blue Ash, Ohio. I am a former employee of this store,and I try to keep my feelings about how this store has changed to myself...but now, and hearing complaints from other customers standing in line behind me...well, it's time. Two cashiers..moving slowly as possible. Never apologizing to the customer. Turning off their reg. light to warn customers that they are planning to shut down.
Where is all the help? Rule of retail: if more than 3 customers in line..open up another register. Dept.mgrs., HR., Store mgr. - hop on a register. Better yet...hire some people. I've tried several times to get rehired - no luck. Another thing with the cashiers - count the change back to the customer; check inside purses and trash cans. I'm still in retail after my 13 yrs. with Kmart & on personal note...store 3507 cashiers need to be retrained in so many facets of the positions of being a top-notch cashier. They are the last person the customer sees...make that customer "want" to come back...otherwise you've just lost your business to your competitor. Is that what you really want?
Sincerely,
Someone who cares.
01
Aug
Posted by Lisa
I recently applied at the Puyallup Washington KMart store #7143 and had an awfull experience with the Human Resouces person named Amy. I was attempting to join the KMart fsmily since I have beenunemployed for sometime now. I was treated with disrespect by Amy due to my persistence in securing a job with KMart. Amy stated that I was a pest and was in the yellow section without any explaination of why I was in the yellow and o feedback on how to achieve a green status. Amy was exceptional rude and extremely non profesional in her dealings with me and I felt you need to know how your HR representatives treat people. Very poor experience on my part.
05
Jul
Posted by Anonymous
I just love shopping at our Kmart store in Fajardo,Puerto Rico.I prefer it to Walmart.
My only complaint is the customer service counter.It's not the employee working there for they can only do their best with what they have to work with.They only have one and sometimes two employees working that counter,They have to handle refunds,rainchecks,gift cards,loto tickets,and on top of that Western Union.Just one customer for Western Union can take up to an half an hour.Imagine being in line with three of these customers before you.Yes, there is only one line for this counter.I just wish corporate would look into this matter.Is Western Union that profitable to the company?Then have it placed somewhere else in the store or have an assigned employee for that task.
I written this because the Manager Tomas Cruz is never available for comment.
