LG Corporate Office

LG corporate office headquarters location, phone number, address and feedback

LG Corporate Office Add a Comment Update listing

Please find details for the LG corporate office below. We do our best to keep this information current, but if you are aware of any updates to the LG corporate office headquarters information we have, please feel free to submit an update.

Corporate Office Address:
LG Corp.
Lg Twin Towers, 20 Yeouido-Dong
Yeongdeungpo-Gu
Seoul, 150-721
Korea, Republic Of
Phone: +82 2-3773-5114
Fax: +82 2-3773-2292

LG Corporate Office Comments

Add your feedback about LG -->

Feb

Posted by Sawyer23

2/21/24 5:51PM

Although I love my LG French door refrigerator I am extremely disappointed in the company. I needed to replace a door which I purchased from a local company. The LG insignia was not included in the box. The company contacted LG and was told there is a charge for the insignia, approximately $20.00. This is to advertise the company. I contacted Corporate LG who called my local company to verify the purchase. It was verified but we would still have to pay to get the insignia. This is cheap, inconsiderate, and disrespectful of the company. I would rather spend money on an insignia from a different brand than purchase one from LG!

Nov

Posted by JH

11/15/23 11:54AM

I have been waiting MONTHS for my LG built in Microwave and it keeps getting pushed back. The store can not tell me anything except it's backordered. I have a hole in my wall where it is supposed to be put in. HELP!

Sep

Posted by Juli

9/8/23 9:08AM

This is i unbelievable. I have for 3 weeks been trying to get our refrigerator repaired. Why doesn't anyone know how to repair it n LG phone representative give FALSE PROMISES

IM TOLD ITS UNDER WARRANTY. IM TOLD THEY SENT MY INFO TO A Repai COMPANY. IM TOLD A REPAIR COMPANY Will CONTACT ME. Some bogus company named. A&E factory. Tried calling them n NO COMPANY PHONE NUMBER ONLY A RECORDED MESSAGE

WHY NOT JUST TELL ME U Don't WANT TO Be BOTHERED SO I DONT WASTE MY TIME!!!

LG products will never enter my home again. Unbelievable how they don't stand behind the products.

Why isn't there anyone to report to?? Next option will be BBB

3 weeks of false BLANK PROMISES SND IM STILL WITH OUT AN TOP OF THE SUPPOSED LINE OF REFRIG THAT FORSNT WORK.

Jul

Posted by Mike

7/18/23 5:01PM

I have had a lg blue ray player for a while. It stopped playing blue rays but plays dvds just fine. The customer service agent I talked to kept putting me on hold and didn't understand much English at all. I told him 3 times I'm currently watching a dvd. After being put on hold 3 times he wanted me to change the hdmi cord since my player wasn't working. I told him a 4th time I'm watching a dvd right now! He said I'm sorry your player isn't working at all let's change the hdmi cord to see if you can watch dvds! What the hell?? I'm buying a different brand.

Jul

Posted by Anonymous

7/6/22 10:02PM

I bought my LG washer and dryer i purchased the protection plan which expires in 2023 will I had problems with my dryer since day one they came to check it and said it was fine same problem again so there have sent 3 service men to check it and have done nothing so now there telling me that I no longer have the protection plan on my dryer so why do we buy the Olán if it's not gonna cover the appliance that makes no sense again it expires in 2023 con some one please help me I need to speak to someone in regards to my dryer I would really appreciate someone's response TIA...

Jun

Posted by Anonymous

6/23/22 12:38PM

I THINK WHEN A MANUFACTURER changes a design they need to also let your customers know when ordering parts. I am trying for the second time to repair my dryer lint cover and assembly, it was not flush with the unit, and I learned talking to a parts place its because you can change a design the parts might not actually match up, this has cosy me twice over $145 USA

Jun

Posted by A Month without a washing machin

6/11/22 8:50AM

I ordered a washing machine online on May 9th from Home Depot. It was delivered on May 16th. RAS LLC delivery installers installed the machine and ran it for the first time then left. My husband used it once and it started leaking from below. A second installer came to look at it and said it needs to be replaced. I have been having problems getting the replacement machine from the delivery company. Also, the male LG representative has not been helpful expediting this. I asked him for the corporate office number and address and he said that he did not and could not get it. I've contacted a Home Depot awaiting her response. What can be done to get a replacement or return the washer and dryer for a refund?

Apr

Posted by Jen

4/13/22 2:01PM

We had a death in the family; while running back and forth to the hospital, my 2 year old $2800. LG French Door Refrigerator died. However, it died slowly and we thought the water line was leaking so my husband cut the water line off. The fridge kept on leaking puddles of water. Meanwhile lots of people are coming over and nothing is cold and it is now Friday and Sunday is Palm Sunday. That Friday I attempt to contact the Home Depot Extended warranty that I purchased when I bought four LG appliances. To no avail. But then it gets better. Friday nite is a bust - the warranty company doesn't recognize my receipt. Saturday I run to Home Depot because I realize this LG appliance is flooding the kitchen and now I can't keep up and this is Florida so Home Depot here I go.
Well an hour later the Home Depot appliance person puts me on the phone, I get a repair # and "Erwin" in the Philippines tells me I cannot get service until Tuesday, even though they know the compressor has died. So on a recorded line he prompts me to purchase a mini fridge, keep it under $250, save the receipt and LG will reimburse along with the cost of the food.
Fast forward to seven days later. My claim, before they even know what it is, is rejected!
Hello LG! I will see you all in small claims court.

Dec

Posted by Richard

12/13/21 1:42PM

I bought a 2300$ refrigerator 3 years ago with your new linear compressor. The system has been proven to be junk and just failed in my unit. I then find out you cancelled the 10 yr warranty due to thousands of claims. You owe me for the refrigerator please don't make this a legal matter. I have replaced the lg with a Frigidaire thank you

Oct

Posted by Loikay

10/29/21 7:15AM

We have been without a refrigerator since September! Had a scheduled appointment for September 30 no show then for October 11 no one showed up then had one for yesterday no one showed up again. We are losing are patients waiting now they want to come December 16. How long are we supposed to wait? About ready to ask for our money back and go with something else.

Aug

Posted by Anonymous

8/31/21 7:41PM

I have been without a refrigerator for 20 days. Was told only LG certified could come under this settlement. They came and now 3 weeks to order a part. Then 2 to 4 to get on the schedule . Then they want to say 200 is all they give. Food and all lost equals way more than that. Hopefully new lawsuit happens for the failure to honor settlement.

Aug

Posted by Anonymous

8/23/21 1:16PM

I have been with out a refrigerator for 12 weeks now . tech came out 3 times. Deemed unfixable. Hours on the phone , being lied too, hung up on . I've had it I want my money back or a new fridge. Much longer I am gonna sue for both. Almost 3 months is un exceptable.

Aug

Posted by Joni58

8/21/21 6:03AM

I am without a refrigerator for Two weeks. I call your company everyday. No response from manager. A & E st my house now have to wait two more weeks. I want a new refrigerator

Jul

Posted by Disappointed in CT

7/20/21 9:52AM

My $3400 LG refrigerator stopped working over five weeks ago. It is 3 1/2 years old and still covered under warranty. I've spent hours and hours on the phone with their various levels of customer service and there is still no resolution in sight. This is by far the worst customer service I have experienced in my lifetime and I'm 56 years old.

Jun

Posted by Anonymous

6/13/21 8:54AM

I just bought my second LG washer and guess what the user manual is not a user manual its an installation manual and its in at least 4 different languages I need only one that's english, where's the user manual, it tells me I have to go on-line and download it. Why should I have to do that when it should have come with the washer. I what the user manual and I want it in English is that so hard to understand since everthing now a days is so electronic download this download that.

May

Posted by Betsy

5/18/21 11:06AM

My LG refrigerator went out on March 6th with a extended warranty with Home Depot. They sent A & E Services out. Replaced the Compressor once, the evaporator once, deemed it irreparable. Wanted to replace the compressor again. A & E never called LG. I have escalated to the management at LG every phone call. Wanting over 60 minutes at a time. I have taken off more then 48 hours worth of vacation time to get this taken care of. I am a family of 5 with no refrigerator since March 6th. This is in humane. Now they are saying they still need A&E to call it in to LG. This is horrifying. I will never buy an LG again. I just need refund to buy a new refrigerator. Isn't that what is a warranty is for.

Feb

Posted by Anne

2/1/21 2:34PM

We bought a top of the line LG refrigerator and 6 months later it was making a growling noise.($4,000) We called LG which takes about 20-30 minutes to get a customer service agent. They gave instructions to troubleshoot and nothing worked. They gave us the run around until the year warranty ran out. 2 1/2 years later the noise sounds like a prop plane taking off and we have spent half a day getting numbers of local repairmen to come out. 2 out of the three won't even work on LG products. They have so many loopholes it's impossible to get someone to fix this thing. DO NOT EVER BUY AN LG REFRIGERATOR. We could have gone to a used appliance store and had a better product.

Jan

Posted by Lane

1/18/21 11:54AM

I have been trying to get a replacement for my LG. refrigerator! I highly doubt they get here in a timely manner. Customer service is the very worst I've ever experienced. I am getting the runaround! DO NOT BUY LG PRODUCTS !

Dec

Posted by Judith

12/16/20 3:37PM

As a reputable company I'm sure you stand behind your product. I have a LG refrigerator that is five years old and the compressor went out. I was not able to get service for two months because either technicians were not qualified who were recommended by your company or they were concerned about doing the replacement and having the same problem occur. I would like to receive compensation for my spoiled food my repair cost And I preferred to do this without being as part of a lawsuit against your company because I do not prefer to take legal action I simply want compensation for $400 of spoiled food $200 repair cost and probably estimate $500 for the unused time for this refrigerator. I know you stand behind your product and say they will last up to 20 years. I'm confident you would be willing to do the right thing. Please contact me So we can resolve this issue. The info is below.

Dec

Posted by Salvador

12/6/20 10:45PM

LG Qatar asking for extended warranty for our washing machine, when it was broken they were not able to repair and it is more than 6 months telling there is no parts. Contacted the middle east headquarter but also not effective in pushing the Qatar team to do the rectification. Purely ineffective management.

Nov

Posted by dobetterlg

11/24/20 1:18PM

Purchased an LG microwave smart inverter in 2019 for $240 it broke/stopped working within the one year manufacturers warranty. Called, went through trouble shooting which did not resolve and was sent a link to upload proof of purchase and photos. Received an email today saying,

1. Purchase a new LG Microwave product from an authorized retailer within the next ninety (90) days.
2. Remove all of the manufacturer's model/serial number label(s) from the back of the old unit, tear/cut in half, and affix each half separately to this letter below.
3. Please upload a copy of this signed letter along with torn labels to the link provided.
Once we have received your letter with the copy of the new unit's receipt and attached label(s), we will validate/process your claim and issue a check. Please allow a processing time of 2-4 weeks from our receipt of the above items.
LG is committed to exceeding the expectations of our customers and once again we apologize for any inconvenience you have experienced while your LG product was out of service.

Explain please why I need to purchase another LG microwave for $230 to be reimbursed $230 from the initial broken one. $230 (2019 purchased) + $230 (new microwave) = $460 and I will be reimbursed $230. This is not a warranty!! It is a scam.

Oct

Posted by Anonymous

10/23/20 10:47AM

Bad customer service and warranty services.

Sep

Posted by Anonymous

9/14/20 2:02PM

I bought an LG washing machine model #WT7300CW and serial #902TWGG1L175 which has been broken twice. The control panel is the part I need and appliance repair people are telling me they can't get the part. Is this true and why. lG fixed my machine for same problem in Feb/March 2020. For a $900 machine that's is ludicrous . Please help. I have been without a washer for 4 weeks and during covid pandemic this is not good either.

Please tell me what to do. Lowes won't give me my money back and after a year no companies give a crap. It's sad to know that everything made today is disposable

Sheryl Spillane

Sep

Posted by Anonymous

9/11/20 1:29PM

LG worst tv I ever purchased lasted less than 4 years. I've very seldom watched the TV unless there was a special event or my wife and I on occasions watched a movie. I had probably about 400 hours of usage on the TV. I made contact with LG which they advised that the TV was out of warranty and they do not cover anything even if it had less than four hundred hours usage. I requested that I be contacted by the management staff and was promised within a few days that the staff would contact me. The LG staff never reached out to me. Just for your information I purchased a offbrand 55 inch high sense TV from Walmart in 2013 for myself and my daughter that was heading to college. The high sense TV's in 2020 Is still working like a champ. The high sense TV's run 24 hours a day most of the time and they are working like that I purchased some on day one thank you hi sense. The LG curved TV cost me almost $4000 which would come out to $1000 a year 100 hours a year for me to watch the LG tv

Aug

Posted by Anonymous

8/31/20 9:00AM

I am so disgusted with the service from LG. I have been trying to get my 4 year old refrigerator fixed since 8/10. While I was not home the compressor blew on my refrigerator. We lost everything. We called LG and requested someone to come out prior to my son going in for surgery on 8/19.. We were told they would send someone the day before. LG sent a tech from A and E who replaced the compressor the day of surgery. Then that night we received a new code. We called LG again for a new ticket number and had to wait another week. That person fixed something and then the same code came back. My ice melts, the fridge doesn't cool and code is still here. The night before the service tech came I ended up back at the hospital with my son. I need a working fridge for fluids and meds for my child. I was told to buy a mini fridge and submit for reimbursement, haven't heard anything about that. I'm the meantime, it is costing me a lot to have food Delivered for five people. Not to mention the virus that I can't just go to the store everyday and chance bringing it home to my son. So I have been trying to get service again since last wed 8/26 and am either disconnected or the rep can't answer the question. I have spent about 10 hours on hold with your company since 8/10 and no answers. I don't spend 3,000 on a product for it to go in four years. Then I was told they have to service it again before we can talk about replacement which will take 4-6 weeks for consideration after the third tech that I can't get to my house.. So I'm at 21 days without a fridge and prob another week before it may possibly be fixed then to go another month or more before you will think about replacing. Can you survive that long in a pandemic without a fridge. And it gets better, I tried to say screw this I'll buy another.. guess what can't get one delivered for at least another month. Let's not even go into the people you hire that can't think without reading a script. My fridge is unplugged and the compressor is dead. Ok let's try to figure out the issue. No joke the lady asked me what the temp was of the fridge. It's been unplugged for days.. I'll wait till you take the temp. Are you serious?? I have also been told you will receive a call.. then it was they will be there Monday. So they are calling and showing up on the same day. Yes ma'am .. guess what neither happened. So what is LG going to do to fix this bc right now I will never buy another LG product again. Feel free to reach me at 516-698-3888

Aug

Posted by Anonymous

8/30/20 1:58PM

Hello, I purchased an LG refrigerator along with all my appliances as well as a TV. In have been trying to repair my refrigerator x3 9/1 will be the 4th attempt. My freezer is not freezing. I purchased all my appliances with PC Richard in Yonkers. They are telling me with this last attempt there is nothing they can do. Please advise...as my warranty expired 4/20 I was unable to get in contact with them and because of those they stated they would accommodate my warranty due to Covid. Unfortunately they will not replace refrigerator if this last part does not fix the problem. I've had the fridge for only 5 years and purchased LG because of there excellence. Please advise.

Aug

Posted by Don’t know what this means

8/21/20 10:11AM

DON"T BUY LG PRODUCTS!
In May 2013 I bought a $2100 French Door refrigerator and it stopped operations in June 2020. I was told I would get a 20% rebate if I bought another LG on 7/31/2020 and just called back today to learn they lost all of my information so I sat on the phone for 2 hours to assure that they would provide the 20% but will not receive notification if it is approved for 10 days and have to wait 8-10 weeks for the money. The issue that a $2100 LG refrigerator only lasts 7 years is clearly a statement that LG is an inferior product. I do want to receive a buy back for the 2013 product but no one at executive services knows how to do this so therefore my statement about LG products only lasting a short time.

I am sending the corporate office this information in hopes they can help the US offices get their act together because life is not good with LG.

Jul

Posted by DEALING WITH IDIOTS

7/14/20 12:35PM

I Bought A Washer And Dryer In May Delivered It May 28 Gas Dryer Issues Spent Hours Trying To Get A Service Call On A Two Week Old Dryer E/mails Calls You Have To Be Kidding Me Buy The Product And Go Away What A Poor Service The System You Have To Schedule Service Sucks Needs Improvement Badly

Now To Add To My Issues I Finally Got A Lg Tech To My Home It Took A Month And He Had The Wrong Parts 7/6 Service Call Second Service Call 7/9 Guess What Came To My Home Again Wrong Parts Again Service Call #3 7/14 Came To My Home Guess What Wrong Parts Again

His Answer Is To Give Me A New Replacement Dryer Over A $2.00 Plastic Molded Piece Are You Kidding Me...........what A Way To Run A Company Should Have Bought The Samsung Or Maytag Whirlpool Would Not Have Had All The Aggravation

Jul

Posted by Mgw

7/14/20 9:13AM

I purchased an LG refrigerator 7/2/20. For approximately 10 days I have tried to activate an additional 1 year warranty advertised . I have spent literally hours on the phone listening to recordings and no one will help me activate the advertised extended warranty. HORRIBLE customer service. Wish I had never purchased anything from LG and will never make the same mistake again. I will encourage anyone never to buy LG!

May

Posted by Disappointed customer

5/14/20 5:09AM

I've had an LG refrigerator for four years. Model number LMXS27626S. The compressor went bad in February 20, 2020 it took them 1 1/2 weeks to have a service technician come out to determine that. Then it took 3 1/2 weeks before they got the new compressor installed. Today's date is May 15, 2020. I called customer service the next appointment is going to be a week from today before I could get a technician to come. It's only three months since I got the new one compressor installed and I hope it's not going to take 3 1/2 weeks before I get another compressor. I'm a very unhappy customer.

Apr

Posted by Pfrich1

4/13/20 2:54PM

I purchased a LG TV model # 50UM7300AUE. This was on 11/4/20. When I got home to mount the TV on the wall there was not any screw to secure the wall bracket. Taking the list of screws that came with the TV I drove to my local store to purchase them. Your paper work said they where M4 x 16 (machine screws). When I got home that was not the case. Since this was late Saturday afternoon I could not go back due to the store was closed. The next day was Easter Sunday. On Monday I went back and purchased the next 2 sizes up, M5 & M6. M6 was the size I need. You QUALITY CONTROL IS extremely lacking. Besides not insuring all components where packed with the TV, your instructions where wrong.... I am very disappointed. This is the first LG product I have purchased, wondering if I purchased a major appliance what might not be shipped.

Oct

Posted by Salem Shouhan

10/16/17 5:43AM

Dear Concern,

Kindly note that I have purchased washing dishes having following details,

Date of Purchase: 05.08.2017

Place of Purchase: Cairo, Egypt

I purchased this LG washing dishes set keeping in mind that LG Electronics is a market leader and the products are of very good quality and work for years and years without any trouble. But, I think I was wrong, my experience is so bad about such most trusted brand. I call LG Cairo office and they sent a technician to install the washing dishes on 28 August 2017; even the washing dishes was bran new the technician found more than 1 cm difference between the top and the bottom of the door and we asked him is this normal? He said no problem. After few days the washing dishes start leaking a lot of water and also sign of HE appears. We called again LG for this problem and they sent other technician and said there is problem with the door that more than 1 cm difference between the top and the bottom of the door. He told us that the first technician should not install the washing dishes and he should advice you to replace it. The LG took the washing dishes to their store and now told us that no problems with washing dishes and asked us to bring dishes, pan, etc. to their store to try the washing dishes machine!

LG in Cairo now refuse to change the washing dishes machines even the problems of the1 cm difference between the top and the bottom of the door which considered manufactured problems. We have report from LG Cairo that there is 1 cm difference between the top and the bottom of the door that lead to water leaking. We ask the mother LG to take action and we keep all our legal rights. We can send you copy of this report written by LG Cairo.

Dec

Posted by Vikas Chawale

12/20/16 12:20AM

Dear Concern,

Kindly note that I have purchased one42" LED TV set having following details,

Model No.: LG-42LB5820

Date of Purchase: 09.09.2014

Place of Purchase: Worora - 442907 [Maharashtra]

I purchased this LED TV set keeping in mind that LG Electronics is a market leader and the products are of very good quality and work for years and years without any trouble. But, I think I was wrong, my experience is so bad about such most trusted brand that the all of sudden TV Set display got a problem as some big colour dots continuously appearing on screen since 24.02.2015.

After registering complaint, the company service engineer was called to check the same who had informed that the Display Panel is defective and need to be checked. Company engineer supposed to check the TV Set on site and give some solution and this is what our expectation. But to my surprise, they are asking me to submit the TV Set at their service centre to inspect and correction / Repair.

I am very much disappointed with the faint response from such high class brand service representative and find this absolutely unconstructive and feckless response.

As per my knowledge, the life of the LED Display Panel is very high, other components may fail but this never fails because this is the heart of the TV Set.

Assurance of Product Quality and Service after sale was the basic reason of buying the LG make Products. I am really very surprise to know that the failure of Quality TV set in such a short time. It is purely a manufacturing defect, which was never expected from a company like LG.

I hope LG counts this on top priority and value their customers by kicking out such representatives who are misguiding people to save their brand value. Also looking for onsite inspection and confirm on actual facts with solution. I believe LG should take the responsibility of repair / replacement of Damages happened in such a short span of one and half year.

Is your product are so week and not capable for long life without having any trouble in ideal conditions?

You are requested to kindly look into this matter and arrange to repair the TV Set Onsite at the earliest. It will help in maintaining the faith of the customers in the company.

A return mail reply in this regard shall be highly appreciated

Mr. Vikas Chawale

Feb

Posted by shinepm

2/7/16 11:07AM

Had our new microwave delivered in 5/2014, and had to have it serviced twice in 20 months. Last service call cost me $145 on a microwave of 20 months that originally cost me $218. I have had many microwaves that have never broke, and my new LG has broken down twice in 20 months. Does that seems normal to you???

Oct

Posted by joatlksde

10/22/15 6:37PM

I purchased a LG model 50LB6300 50" Smart TV. I was moving to a new house, so after I purchased it, it was stored in a house next to unwrapped framed pictures. When I opened the box, I found the TV screen cracked from top to bottom on the left side. My curiosity got the best of me so I looked at the box for damage. No visible damage on the box, nor on the packaging inside. I contacted the retailer I purchased the unit from and they have a 14 day return policy on electronics. I then contacted LG and spoke with the customer service rep who promptly informed me that the warranty information in the box clearly states that impact damage is not covered. I explained to the representative the string of events leading up to the phone call to which she responded that the warranty is in the box and blah, blah, blah. I asked to speak to a supervisor and she informed me there were none there and I should call the following day. I called the next day and got on the phone with a supervisor who was reading off the same script as the previous person. I asked for a number to cooperate to which they said they would have a manager call me within 48 hours. The manager called and used the same script one more time about the damage is not covered because the warranty clearly states that it is not covered.

It has become very obvious to me that the idea of customer service at LG is "Screw the Customer, we have the money already!"

I, as a customer have (what I think is) a reasonable expectation that when I take a brand new product from the box, it should be in working condition. I find it amazing that a company can have such HORRID customer service and still be operating!

I do not expect to hear anything from LG about this post, as this is how they handle customer service.

I will do my best to NEVER buy a product from this company in the future and will try to spread the word as much as I can to help LG understand what customer service is all about. I do work in a customer service position, so I think I am qualified to know what customer service involves.

Aug

Posted by STEVE

8/21/15 1:10PM

to whom it may concern i bought a 42 'lg smart tv in 2012 for roughly 1000.0 dollars in quesnel bc canada the tv would not work this morning no pioture no sound the power light is on but nothing works called custemer service was told it would cost more to diagnose problem and buy parts than buying a new one after reading all the complaints on various sites relized that lg products are JUNK

you should be ashamed to sell these products to consumers you have just lost another valued customer thank you for stealing my money if you have any morals what so ever you will refund my money or at least send me a new tv if not like many others i'll be buying from your competitors like SONY, PHILLIP , OR TOSHIBA I HAVE A LOW END prima tv for 8 yrs which still works fine once againe your products are inferior i dare you to contact me and do the right thing SHOW ME THAT LG CARES ABOUT THERE COSUMERS

Jun

Posted by Pathetic Service

6/29/15 9:40PM

I purchased 49 inch television in Dubai Jan 2015, suddenly I noticed lines appearing on the screen, when I reported the issue to LG service centre, it took almost 3 weeks for them to get the spares parts after replacing the screen still the lines are appearing and LG service centre doesn't have any answers to the issue, the television is still under warranty and I expect my television to be repair or replace immediately, the services LG UAE is providing to customers is absolutely pathetic and not acceptable, they are completely reactive and don't have any values to customer requirement. I would request higher management intervention to resolve my issue.

Nov

Posted by Irritated

11/22/14 10:18AM

I spent over $400 for what I believed was going to be a splendid vacuum sweeper, LuV400T, with many attachments and a 40 foot cord.
I called customer service to order heppa filters, and they had none, didn't know when they'd be in. When I commented that the unit had only been on the market less than two years, and I thought it odd that they couldn't support it. (Stupid #1) I was sent to an 'executive' customer number and they promised to call when the filters arrived... they never did. (Stupid #2)
In the meantime they said they'd swap with another model... turns out it was lesser in price and features. (Stupid #3) Then I discovered that the replacement sweeper used the same heppa filter as the machine I had. (Stupid #4)
The chances of my ever buying another LG item are slim and none. I hope anyone who reads this will follow that guideline.

Aug

Posted by ibrahim

8/28/14 2:31PM

While I am trying to repair my LG range I called lot of time to LG customer service every time they make and appointment for rapir and set the time to send the technician but tech never showed up...and I waiting for tech every time 3 to 4 hrs.please help me there and send technician to repair or will never buy LG product again

Feb

Posted by ann

2/11/14 10:41AM

Never people never buy lg. I have had 10 washers and dryers in my lifetime. I have been treated very well. Till lg they talk down to me. Wouldn't even listen to me. I was on hold for 35 minutes for a manager after talking to 3 people.
I then read reviews and everyone has the same complaint. I wish so bad I would of read before. I would not feel so helpless with a 9 month old washer and dryers not working right. No one cares. Please buy anything but an lg. I don't want you to have the problems I am.

Jan

Posted by Susan

1/14/14 6:44PM

HORRIBLE HORRIBLE HORRIBLE Customer Service. Will NEVER buy another LG product and will advise anyone who will listen to steer clear of LG products.

Nov

Posted by Anonymous

11/14/13 11:18AM

Will not purchase anything else from LG because customer service will not help or transfer us to someone who can.
Very, very dissatisfied customer from North Carolina, USA

Oct

Posted by Deepak

10/28/13 2:52AM

Hi Sir,

My Name is Deepak Batra and I am from India.
I am writing this as I am not getting any solution here. I bought a window ac this year in June but after several complaints it is still not working. I talked to Anuj Gupta, Mr Wadhwa who were not all helpful. I even asked for somebody higher but they refused to transfer my calls. I even told them that I will be filing a legal complain but still no action has been taken.

Please look into this on priority as this is not only about the item I bought but these people have ruined the image of LG as well.

I also want if you can take any serious action against these people as they were not all customer friendly.

Thanks in advance.

Oct

Posted by Anonymous

10/27/13 4:41PM

thought by buying LG appliances in Aug. of 2012 we were getting the best. "Wrong"! The refrigerator we bought model # LFX31925ST/00 is a LEMON! It quit working twice completely two months after we bought it and the freezer has a coating of ice always and looks like it needs to be defrosted. The freezer will completely defrost and quit working after about 2 months of this which ruins everything in my freezer. The company we bought the appliances from called a repairman and he replaced a few things twice but its still doing the same thing! Hate,hate,hate this refrigerator! Also hate my washer and dryer! The clothes I wash come out stinky from the smell of the washer. I use a machine cleaner but it doesn't help

Aug

Posted by GuessItsSamsungFromHere

8/20/13 10:11AM

I have been a long time customer of LG with products in my home and pocket ranging from cellphones, to computer monitors, washer dryer and refrigerator. I purchased my first LG TV for my daughter's room this week. Based on research from the LG website we selected the 32LN530B. One of the main reasons was my daughter needed the ability to play mpeg movies through the USB port for school VA projects. After setting the TV up and testing features we found that the TV did not support any video files as the website showed it did. It appeared it was an error. So we packed it back up and went to return it for a model that did support movie files on the USB port. Once we arrived and explained what the issue was the store would not take the TV back without a 30% re-stocking fee. They suggested we contact LG directly to help resolve the issue. So I called LG on Saturday going through many times of please hold while I check something. After about 30 minutes I was told I would need to contact an executive team member on Monday. OK, it's the weekend. I understand. So, I called on Tuesday and reached an executive team member who in no uncertain manner simply stated there is nothing she could do. She went on to say that all specs listed on the website are subject to change without notice. So if a feature is no longer available or was never available as printed there is nothing she could do. Not even a sorry about that, just tuff luck. Well just so other LG customers know going forward this is a 2013 model TV. I guess that means if they misprint warranty information you are also out of luck. So I have now returned the TV and ate a $80.00 restocking fee out of pocket because LG will not stand behind their Website information. While this may be a small issue to some, to me it is a matter of principle. I am in sales, and if I misrepresent a product by mistake to a customer, I make it right because it was my error! Needless to say LG, you have lost a customer that has been a lifetime customer from when you were called Lucky Goldstar making cell phones. It was a very sad moment for me, as I NEVER would have believed a story like this from a company the size of LG.

Executive team member out of Alabama USA.

Aug

Posted by carbocopy

8/9/13 11:57AM

We purchased three major appliances for our kitchen and have had problems with all three.
Our dishwasher is less than 4 years old and just died. The rep on the phone said there is nothing that can be done because it is out of warranty. It would cost more to fix it than to buy a new one.
Is that the normal life span of an LG kitchen appliance? This is ridiculous!!! I have always enjoyed LG electronics but I have to say that your kitchen appliances are terrible.
I will never buy an LG item again if this isn't resolved and believe me EVERYONE will know how awful both your products and customer service are.

Aug

Posted by Anonymous

8/6/13 10:51AM

Your front-load clothes washer's door drain does notDRAIN water out of seal ring of door,causing MOLD and water to pool under its rim seal. The stench smell after awhile is discustiing,and we should not have to clean this out. Your design is all wrong. Your service rep., said we must pay for them to come out and look at problem? Really, all these complaints and YOU STILL DON'T SEE A PROBLEM??

Apr

Posted by Xavier

4/9/13 1:07PM

This company is no good bought a new LFX28978ST Refrigerator, had it almost 6 months, has been worked on 3 different times, finally it totally broke down water in electrical panel. Got it RA and was told it would be 5 to 6 days for review. What a crock.They think we live in the Flintstones era. Got to live out of a cooler. They should be ashamed of themselves. I'm sure if it happened to somebody in corporate they would not have to go through this. I will never but junk from LG again....

Mar

Posted by mimo

3/18/13 12:05PM

I have bought a LG Refrigerator (GR-M602YVQ) two years ago. The documents or the attached warranty mentioned it is covered for five years. Currently, the door of the refrigerator came off the body. I have contacted the customer service to investigate , they mentioned (without a professional inspection) that the door is not covered by the warranty!!!!!. Obviously the customer service is denying customer rights and escaping their duties. Of course not adequate ater-sales service may hurt the company's reputation. What should I do to protect and claim my rights as a customer

Feb

Posted by n/a

2/22/13 11:17AM

Based on the comments currently left, LG SUCKS! That is my experience as well. All I want is for my LG Smart TV to be repaired, replaced or to receive a full refund. My television is only 4 months old. I'm getting the run around from your customer service dept. and your RA dept. I will tell all I come in contact with that Life is not Good! Please respond as soon as possible. Please and thank you.

Feb

Posted by careydelight

2/4/13 4:53PM

My husband and I purchased, stove, tv, refridgerator and microwave June of 2011 just before the manufactory warranty was about to expire the refridgerator had to repaired three times .French door fridge should be avoided there's a major problem with the Ice Maker, the ice constantly clumps inside the chute.

Jan

Posted by Pstang

1/12/13 6:50AM

What a joke LG is. I received a brand new, sealed 47" LED LG TV for Christmas 2012, today is January 11, 2013. I've contacted LG numerous times over this issue, sent them pictures, and they "finally" sent a tech out yesterday. The tech was here for 15 seconds, once he saw the issue, he immediately said they wouldn't cover it and if he replaced the board, he'd get in trouble because of it. I showed him numerous examples, and his mind was made up almost immediately, so I escorted him out. After a dozen emails back and forth, pictures with rules next to this black spot (in the middle of the TV) and still no love from LG.

This company's a joke and I would steer very clear of them. I've got 3 other flatscreens, even a Pioneer Elite that's over 11 years old now without an issue! I also have a 58" Samsung plasma that was actually almost 2 year out of warranty and I had an issue with it, Samsung replaced the entire unit within a week with very little argument from me.

I was accused of enlarging images emailed to LG, also accused of showing the tech something "recorded" to show the black spot, when in reality, all I did was re-wind live TV because the image on the picture at the time as something with a night scene.

These people are a joke and if you buy an LG after reading everything I've said, or the hundreds of others on this page, you deserve all the BS you're most likely going to go through, days, weeks, months later and are very foolish...

I want my TV replaced! If you have nay interest in saving face with what appears to be a growing number of angry customers, you'll contact me and replace my TV, and with an upgrade at this point!

Jan

Posted by Anonymous

1/4/13 11:01AM

We purchased 4 LG appliances for our kitchen remodel and within 4 years of owning them 3 out of the 4 have issues requiring repair (at our expense) and we will NEVER buy an LG appliance again!!! We paid a lot of money for the higher end appliances and it was a waste of money. We get conflicting information from the customer service we were told by 2 reps that the parts AND labor would be covered on the refridgerators compressor and the 3rd told us we have to pay and that the others gave us wrong information and even though the calls are recorded they still won't stand behind what they told us. We are currently without a refridgerator and all the food in both the freezer and refidgerator are spoiled, again costing us a lot of money to replace everything. The earliest that they can get a repairman out to fix it is 10 days from now. Here's the problems with our other LG appliance.

LG Stainless Dishwasher - repaired within 1 year of owning, leaked and now has grinding sound inside door.

LG Stainless Convection Oven - self cleaned 1 time and it caused the board to short out. F1 Error - this is known problem with this stove, blogs and posts all over internet about it.

LG Stainless Microwave - only item that is still working correctly.

Nov

Posted by examiner

11/11/12 5:07AM

The service people do not was and when they preset the water level there is no water to wash in just damp clothes bouncing around and the wash cycle is only 4 minutes. Even my mother never did that by hand in the old wringer washer. Who programs these machines? Men who don't know anything about washing clothes or it is a monkey in the back room that inserts the chip and tell everyone it is okay because I know for a fact I would like to know how are they keeping their ISO number with all the complaints in Asia and North America?

Oct

Posted by Anonymous

10/21/12 5:59PM

To whomever is in charge of washing machine problems, my waveforce wsher has had issues from day 1. They have been sending repairmen from the start. The goverment engineering of regulations on this product causes the washer not to proform properly. You purchase a washing machine to wash soil out. It is impossible to do that with this machine unless you stay with it throughout the whole cycle to stop the knots it makes in the jeans during the cycles. Things never get pulled down through the water properly. I have photos. No repairman can just stand and watch it with no articles in it and say there is no problems. You have to actually live with it. It constantly goes uneven causing it to stop and fill up with water constantly!!! Very exspensive!!! WATER BILL!! It takes alot longer for the cycles than it says its going to take!! The brain to this machine is nutts! LG promised to take care of my problem after the fourth repairman visit but still wont do anything but send another repairman. Not good to have a new machine with all these cycles but they are useless cause they dont function properly!!USELESS for me. I will never buy another LG product of any kind ever again!! NEVER