LeapFrog Corporate Office

LeapFrog corporate office headquarters location, phone number, address and feedback

Please find details for the LeapFrog corporate office below. We do our best to keep this information current, but if you are aware of any updates to the LeapFrog corporate office headquarters information we have, please feel free to submit an update.


Corporate Office Address:
LeapFrog Enterprises, Inc.
6401 Hollis Street
Suite 100
Emeryville, CA 94608
United States
Phone: 510-420-5000
Fax: 510-420-5001

LeapFrog Corporate Office Comments

Posted by You made my functioning device u


I am very unhappy with your LeapStart products and your customer support team. I had a working LeapStart 3D and wanted to put more books on it. To make a long story short, I had to contact technical support because it wouldn't connect, and ultimately I had to purchase a new device. We purchased the new device, the LeapStart Preschool Success, however had the exact same error. I was told you would replace the new device. This is fine and acceptable. The issue that I'm having now is that my old device that was working with four books prior to speaking with customer support, no longer works with those four books. No where does it state on the website, nor was I told upon contacting technical support, that the attempts to get it connected to the LeapStart Connect App would wipe the device of all data. The LeapStart 3D was given to us as a gift in December 2019, so I realized it's no longer under warranty for something that I did, however, it was working with the four books prior to speaking with your team. If I took my working car in to have a GPS update installed, and they returned a nonfunctional car, I would make them replace it because they returned it in worse shape than was delivered. I expect the same of you guys. I came to you with a working product, and was returned a nonfunctional device.

Posted by Janet


I have contacted support regarding the leap frog tag pen that will not turn on. Support says to bad they don't make it anymore. I have gone on the talk with an expert link on their home page and was then sent to a site that you need to give them credit card information to be charged. I don't think this is a system (or leapreader) any teacher will want to invest in. The books my daughter has is not supported with the new leapreader, so too bad for her spending her money on the books. Why invest in any of the systems when they can decided to make something new which make the other products unusable. Shame on this company for not supporting the many teachers who invested in their products (spending their own money).

Posted by robnunn


I am in the UK. Peter at CS UK was useless. Quoted rules at me. Offered 30% disc for returned broken screen leappad3. £89.99 is retail on their site minus discount is around £64. Tesco, Amazon etc selling for that to Anyone. So customer loyalty, Repairs etc worth nothing. They choose not to sell spares, as could just change glass. Apple do it, sell it, why not? I will go to the Press with this and try to stop kids buying from this company as they are a disgrace!

Posted by IrritatedMom


I called back on November 27th to warranty one of my LeapPad products. On December 5, 2013, they said my product was shipped out and I would receive it in 7-10 business days. I was happy about it because I had purchased two new games for my son for Christmas, and that would mean he would have it in time. The 7-10 business days passed, and I still had no replacement. I called again on December 20th, asking for a tracking number and they could not provide me with one. They later emailed me saying my product was lost in transit and that it was re-shipped. I called for a tracking number and they said I would receive one in 24-48 hours, which I never did. The 7-10 business days came and went, and I still didn't have my product. I called again on January 10th, 2014, telling them I had not received my product. I even spoke with a Supervisor. Every time I called, they apologized for the inconvenience. Well low and behold, they could not provide me with a tracking number, AGAIN and yet AGAIN, my product was lost in transit and they said it was re-shipped and I would receive it in 7-10 business days. So now I'm waiting, almost a month and half since my initial call, and I still don't have my product OR tracking number. How am I supposed to explain to a 5 year old that his product was lost in transit for the second time and he still can't play his two new games that he received for Christmas? I will NEVER buy LeapFrog products again because their customer service SUCKS! I should have just bought a tablet.

Posted by BrianJustis


Call customer service - they are helpless to do anything and must "forward" things on to another department?! They tell you you'll hear back in 3-5 business days, this is a lie. I have purchased three of these (one for each kid) and one doesn't work properly and I cannot get a drop of resolution, even AFTER calling CORPORATE. They just take my info and never bother to call back. The product seems great, however the service is lacking, and if you've any issues, you're pretty much up S creek, sans paddles. This is well past frustrating. If you're looking for something for your kid, do yourself a favor, avoid this product line, solely because of the lack of support you'll receive if you happen to need it. This is pathetic.

Posted by Disatisfied Customer


Do Not Purchase Leap Pad Products. I Purchased Two Leap-pad 2 Both Failed Within The First 8 Months Of Use With The Same Identical Problems. Would Not Start Up.. Both Units Had Protective Covers On The Screen And The Unit Itself, The Company Had The Nerve To Send Me Back Two Replacements That Were Scratched, Screens Damaged, Case And Pens Chewed On, Filthy Dirty And One Didnt Even Work. I Was Told This Is Their Policy And Would Not Do Anything To Make It Right.. Well Here Is My Policy I Will Post Through Out The Internet The Poor Customer Service, Poor Quality Products You Stick To The Consumer And Tell Us Its Not Our Problem.. I Will Not Recommend Nor Purchase Any Product

Posted by Casey


My son very much enjoys his Leappad 2 so I applaud the product but Leapfrog Customer Service is unhelpful, unprofessional, unresponsive and quite honestly unable to do their job which is to assist this customer. I have been trying to resolve an issue with my Paypal account being double charged in two separate instances to no avail. After having a Supervisor say she would call me back same day and not yet hearing back, Leapfrog is officially bringing this particular family more frustration than joy.

Way to go, Leapfrog.

Posted by gdmaof6


Well I guess after reading all the comments about your customer service, I'm not surprised that I didn't get a call from your corporate office as I was told.
I ordered a Princess leap pad for my 4 yr old granddaughter for Christmas. She loved it - but it didn't last long. I called Leap Frog and I was supposed to get a replacement. About January 22 I received a regular leap pad not the Disney. They told me I would get a mailing label to return the wrong one along with a new Disney Leap Pad. So I received this pkg from UPS and the only thing inside was a return label. It came in a 2 lb mailing package and it took a month! So now it is Feb 22 and my granddaughter still doesn't have her Christmas present and now I can't even get a return text from customer service. I will never buy another Leap Frog product. My advice to you is to buy a Mobigo. My granddaughter has had one for 2 years and never had a problem with it. I keep telling the people at Leap Frog-THIS WAS NOT MY FAULT-IT IS YOURS FOR SELLING A PRODUCT THAT DIDN'T WORK.

Posted by teatab7


I have now had three communications with what LeapFrog calls "customer support". Three communications later, I have received absolutely no customer support. I've dealt with Sprint, AOL, Bank of America, and many of the other 'worst customer service' companies, and I have to wonder if LeapFrog were as large wouldn't it also make the list?



My situation would have been simple for your so-called 'support' department to remedy. I wanted to buy a LeapPad2 bundle for my 4-year-old's upcoming birthday. I already had put it in my cart on your website and was about ready to check out when I saw that you - unlike so many other online retailers - were charging me for shipping. Reputable coupon sites (couponcabin.com, retailmenot.com, etc.) on the internet were showing various promotions and deals on Leapfrog products (free shipping, 15%off, etc.) but when I used their portals to enter your site, none of the discounts would show up in my cart. We tried over and over and over again until both my wife and I were both extremely frustrated. This order, which should have been very simple to place, had now consumed over and hour of our time and all of our patience. So we figured we'd get some help from LeapFrog customer support. It took three days to get the first response, and a total of ten days until I received the second response. Here's the conversation.



EMAIL FROM ME 12/26/12

I am so freaking frustrated right now. All I want to do is order Item:VB000187 from your website, and get the best price I can get. I've gone to websites looking for promotional codes (free shipping, $ off, etc.) but all they do is take me to your website and not apply any savings in my cart. Here's a couple pages I've been at that advertise coupons, etc.:


Why is it so difficult?? This whole experience has just made me and my wife so damn angry.

Response Via Email (Jefferson M.) 12/28/12

Our apologies for the inconvenience.

Please try going to our website to check on current promotions that we have that could be applied on your online order with us.

Should you need further assistance, please let us know.

EMAIL FROM Me 12/28/12

That's the response I get after waiting 3 days? Your customer service is absolutely awful. How about telling me what promotional code to use for free shipping or its equivalent? You've done nothing to encourage me to buy this from you instead of elsewhere.

Response Via Email (Jefferson M.) 1/2/13

We apologize for any difficulty you may have experienced with LeapFrog. We have carefully read all of your comments, and take them seriously. We will do our best to make as many improvements as we can so that you can have a positive experience in the future.



This is exemplary customer support? Six sentences over two emails; none of which answered my question? None of which helped me in any way whatsoever to spend my money with your company?



Certainly your company must have some tiny understanding that poor customer service is losing you customers and potential customers. For example, I had planned to buy the LeapPad2 from your company, but now I will not. Now I will look at other products made by other companies that can benefit my child similarly, such as Vtech and Fisher-Price products. So now one of your competitors will get my money and my repeat business, after the opportunity to make me a satisfied customer was right within your grasp. It's too bad, too, because I like your product, but when I see the attitude towards customer service that your company demonstrated to me - that is a huge red flag to spend my money elsewhere.

Posted by Anonymous


I think that your company was inconsiderate in regards of your leappad products . It is bad enough that people today are having financial set backs and then your company comes out with these tablets for children that you have to buy the chargers seperate. I was so excited to get this tablet for my three year old and on Christmas day we get it out of the box after paying 120 dollars and your product has no charger. I barely had the money to purchase this tablet for my daughter and then I finally get it and on Christmas day she couldnt even use it. I think that this really is a dissappointment to the consumers.

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