Lexus Corporate Office

I've had a few ups and downs with my RX300's the first made it to 68k miles and broke a ring still covered and Lexus made good. My second a beautiful 2001 with 58k is using a qt of oil on highway miles per tank of gas. Dealer says keep on it!
I have for the last 4k miles!! Looking for a newer one!!!

Mickey 3/26/13 3:49PM

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I have been a loyal custemer of Lexus for at least 10 years. When dealing with Lexus Of Pembroke Pines off Florida at 16150 Pines Blv. Pembroke Pines Florida 33027 Collision Center My experience there was not good by far My car repairs went greatthey did exactly what they said but when checking out There was a mustake on my bill off $519.00. It was charged to my Debit/ credit card to my bank account. I showed the receptionist the error and they said it was a mastake they billed me twice and they would put the money back in my account, this would take at least two days for the money show in my account. They also stated that the transaction would show Immediatly. I called the bank to see if the transaction had taken place. The bank stated that it would take at least one weak for the transaction to show, they also stated that if I were to get a written statement from the manager and signed and faxed to them this process could be done quicker. I explained this to the receptionist and she stated would not a reciept be enough and then she hand wrote a statement and sent the receipt and statement to the bank. The bank stated this would not be sufficient, This process took at least one hour I then ask to speak too the suppervisor before I said anything his stated (she just made a little mistake). I explained to him the situation and then put my bank on the phone so he may talk to them this in turn took another 30 min. . He typed up the paper work and sent it to the bank in total I arrived at the Lexus Dealership Collission center at 4:30 pm and did not leave until 6:30pm threw no fault of my own. Most off the time was spent talking to the receptionist and the manager. When recieving my car I found they took all my CDS' out of the CD Player even the CDS out of the CD covers in the car. The service I recieved was by far unexceptable it seemed as if I were annoying them trying to get service for my car when I am a paying customer. I dont think this is Fair treatment given to a paying customer.

unsatisfied 1/29/13 7:12PM

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We are trying to purchase a Lexus 350RX. When we first went in we were offered a thousand dollars discount for repeat buyers. This wil be our third Lexus. When we returned three weeks later the thousand dollar loyality customer discount is gone.

I want to buy, but think this is not the way to do business. Please help me to remain loyal.

Anonymous 1/21/13 4:56PM

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I thought Lexus valued their customers and was committed to their satisfaction. This is my fourth Lexus and was trying to get into another to lower my payments due to my recent situation. And instead of Lexus eating my negative equity in order to keep me in a Lexus, they allowed me to come there and waste my time. It is sad that Lexus does not go the extra mile for their existing customers. Thought you were a different kind of company, but apparently not.



Sincerely,

Candice Riley

Untamed1172 12/30/12 11:32AM

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Last year my wife and I bought a new 2010 Lexus RX350. Had a recall, one of few, because of the acellerator sticking on other models. Their remedidy - WACK 2" off the bottom of the pedal. NO replacement parts available - JUST WACK off 2"!!! Our floor mat is 3" from the pedal and is held in place on the rear with hooks! Lexus is suppose to be a higher end car??? Sorry we ever went to them!!! Would have been much happier with a Kia!!! And they ride quieter.

Anonymous 10/25/12 5:42PM

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I was wondering about financing through your company I have poor credit and would love to purchase a LS460 I have means to pay for it just no one will finance me was wondering if your company could provide assistance to help me would really be grateful.

Thanks Luther Chaplin

Anonymous 7/31/12 5:19PM

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I am thinking of purchasing a 2006 lexus 400 hybrid, VIN JTJHW31U260028778. However, in researching, I found out that the Inverter I believe was a recall item. My question is if I purchase this vehicle and have a problem with the Inverter and have to replace it (it appears to be around $10,000 to do this) will the Lexus company pick up this charge?

Thanks!

tommy thompson 7/17/12 1:32PM