Stay away !! My issues have been on going since 2019 spent over 6k and from day one the floor has been bad . They promise to resolve it then fall off then resurface and give me a new representative then again no response. Again they contact me all over ask me once again I again send pictures then crickets. I'll have to spend more money to go to court. Money I do not have cause the entire floor is now lifting.
Purchased approximately 500 square feet of 3 1/4" red oak unfinished flooring. "WILL NEVER" buy that type of flooring from Lumber Liquidators ever again! The quality of the material was terrible.Installation is taking twice as long as it should,too many issues to explain with the material.Bottom line go somewhere else! :( P.S. 0 Stars!
Hello
I am Naomi Brown. I am Remodeling a house in Milledgeville, GA. I had the flooring measured and then couldn't finish the project for the lack of enough money. I had been given a quote and everything. I have the funds now so I called back the store in Byron to open the project back up. The said since the measurements were older than six months they would need to do again. I informed them that nothing had changed but the said it was protocols. I informed them that I would choose another wood if the one I originally chose was no longer available. The lady said it was and would be going on sale the following week. I told her I would choose another one if my original one took me off budget. Brad went out and did the measurements on 3/25/21. I was told the measurements were now different. How could this be and the house has not grown nor decreased. Now I am under the impression someone is trying to capitalize.This is no way to do a customer.
Very unhappy customer of the plant city Florida store number 176. We ordered our flooring materials on November 30 under customer number 430-2297. Wwe are still waiting on the bull nose strips for the steps to finish our project at home. We've been told every week for the last three weeks 1 - you don't need to call and check on it, we will call you when it's here 2 - it's in transit (been told this for 3 consecutive weeks) 3 - we have other customers who are waiting on their product too. 4 - n of n m a as anger available to take my husbands call and if they were, they would tell him the same thing. UNACCEPTABLE!!!! And we paid in full at the time of the order!!!
Went into lumber liquidators in Ocala Florida to get some more flooring like we had purchased there before, the guy was rude from the start and came over only after I said I guess nobody is going to help us he immediately told me very rudely that we had not purchased the flooring there basically calling me stupid I would've understood if it was discontinued I would've gotten some close to what we had and there was some there that was very close to what we had but he lost our business with his attitude and complete disregard for the customer we where going to spend a few thousand with lumber liquidators and we where repeat customers but after the customer service we received we will never be back and will advise others not to go there we went to Lowe's instead and got the flooring for half the price based on all the negative reviews on this site it won't be long untill they are out of business
Don't even bother to purchase flooring if you do not have a large square footage area because they do not want your business! I had an area that was 129 sq. ft. and they quoted me a price of $270 based on the install rate per sq. ft.. It took them 2 weeks and a call from me to get them to even come and measure even though I had already paid for the flooring. Then, a month later, they had not called about installing and they told me the installation rate would be a charge of $600 because that was their minimum. My response was "Why would I spend $300 on a floor and pay $600 to install? This is CRAZY!" The installer said the job would take about 3 hours to complete because I already had the trim cut to fit. How would you like to make $200 per hour for a job!
About Your Exclusive Builder
SFV LLGC, LLC
I would like to bring to your attention problems with your contractor that has been building your stores. SFV, out of Redford, MI., owned by Mitch Rosen and run by Tim Rhode, has been building all your stores across the US. This is to inform you of their business practices.
1. They do not drug test or do background checks, on their contractors, that build your stores. You found this out when 3 of their men, were caught by your manager, doing drugs on the job, in Texas. This is not their first time, with drug and alcohol problems. It's a recurring problem for them.
2. Their contractors are all W-9 employees which means they are not part of SFV. They are hired, as contractors and do not have to follow the same rules, as an employee. They carry no workman's comp. They are not controlled by SFV because they are independent contractors. Each man has to file a W-9 so they can avoid paying workman's comp.
3. They are instructed to inflate bills on change orders. These will be as high as 40%. Their demo workers are hired from craigslist and homeless shelters. They have no workers that do demo. This means you're getting very unskilled labor and a slew of on-site problems, which will affect your company. SFV, is designed to make money. They do not care about the client.
4. Tim Rhode runs the company. Mitch Rosen may own it but does not know what is going on. Tim Rhode's background is a poor one. Owning his own company in Michigan, which he drove into the ground and had to file bankruptcy in 2008. His same attitude and business skills, he has brought with him, to SFV. He continues to thrive at SFV because he makes money. He inflates all billing, brings in the worse workers and cuts all corners. The only reason "Lumber Liquidators" got involved with SFV, was because you're past construction manager, "Rob Morrison," is longtime friends with Mitch Rosen. Now Rob is at "Cannondale Bike". Though SFV, has done some stores for them. They do not get them all. They have another construction manager, which forces them to bid on the projects. This has kept them honest. They do not have exclusive rights, for a reason. They will not let them control their projects. They also know they inflate billing.
5. You could save thousands of dollars by doing the same thing. Put your projects out for bid. Do not give exclusive rights, to building, to one company alone. Trust me, you have lost 10's of thousands, this past year, giving your building to just one company, SFV. This company has built its company around you. They have made all their money off you and you alone. They do not have to be honest here. You already gave them, full run of your company which they have taken advantage of. They will continue to do so as long, as you keep letting them.
I have brought this to your attention, in hopes that this year you can put a stop to companies like this one. That you can continue to grow but save money in doing so. SFV, is ready to take a very large fall. I am hoping, that before they do, "Lumber Liquidators", is far away. Unlike SFV which has built a company in stealing from their clients. You have built a reputation to offer a product, at a fair price. You should also be able to keep continued growth, with cost savings to your stores, as well. This year take hold of your bidding process and save the money you deserve.
Regards, Anonymous.
never stops sending junkmail. i completed my flooring project years ago and keep getting catalog and flyers. i've called every month or so since then whenever a flyer comes in the mail. they tell me it will take up to 6 weeks to be removed but it's been 18 months and still getting their crap. wrong with you people?
We are very pleased, so far, with the service that we have received from Joey, in your Melbourne, Florida store and Robb, the gentleman who came out to take measurements for our new flooring. They were both very professional. We hope, after our flooring is installed next week, that we can say the same thing!
I have an incomplete floor project and cannot get any mor flooring due to discontinueing the product. I originally purchased it in San luis Obispo Ca. The Mgr said he would check and try to find me some. I never got a call back. I called again and the same thing. I am now calling around to stores all over Calif. and cannot find any. I need 240 sq.ft. of product #10021511/10DB-CL/1118. Can you help me locate what i need. I am willing to pay the shipping. Phone 805-7727833 Harry Franklin
It's sad that there is not a true Corp office number to make a complaint regarding my hardwood floors that I have being waiting on about 3 months. I have paid for the floor $5,400 and I don't even get phone call telling me my floors still haven't come in. This is not good customer service. When I placed the order for the Bellawood Brazillan Teak cumaru floors 3/8 X 3 I believe, I was told they would be in about 1 month. I am building a house and this is holding me up from closing on my house, costing me money. Is there no way I can get a rush on this? I live in Sherwood Arkansas; I purchased the wood at the Little Rock Arkansas store 6 Freeway Dr. Please HELP me.
cannot find the true corporate phone number. this has been very frustrating. need to work a a problem out but all i get is reps. from india or other outside branches that have no contact with this company. what a mess, just want to correct a credit card issue my bank made a mess of. but can not get hold of anyone in accounting or bookkeeping from this company??
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