McDonalds Corporate Office

McDonalds corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
McDonald's Corporation
1 Mcdonald's Plaza
Oak Brook, IL 60523
United States
Phone: 630-623-3000
Fax: 630-623-5004

McDonalds Corporate Office Comments

Posted by Klasified


I was sitting outside of your McDonalds in Woodland Park Colorado waiting for my hash browns when I looked across the parking lot and saw two men sitting on the back of their work trailer eating McDonalds, talking, laughing and just having a good all around conversation while eating their meal. I video taped them cuz I thought that would've been a great commercial. Two regular guys in the middle of a work day taking a break from it all while enjoying their meal. Too bad I can't upload the video I took. I would have given it to you to edit as you wish. I did roll up to those gentlemen after receiving my hash browns and told them that I filmed them and asked if it was okay to give it to you. They said, "Sure, no problem. But no one's gonna want to look at a couple old guys like us. Tell McDonalds it's okay by us."

Posted by Daytonjake


Just wanted say that I wish they would serve breakfast until 11am. Who eats lunch at 10:30?

Posted by Ramona


Yes, I like to leave my comment on my on the service I received at the McDonald's on belt line. I'll ordered online and waited 15 minutes and no one came out. I went inside and I told them and the answer they gave me was your ticket didn't print out oh, we have a problem with our tickets printing out I told them it's unacceptable and show them where I ordered but everyone else that was outside waiting for their orders got their orders. This is not the first time it's happened to me but this manager at the belt line did not even say I'm sorry or nothing she just walked away. They placed my order and had to wait another 15 minutes for it so that's a total of 30 minutes.

Posted by Anonymous


Your store located on 143rd Puritas Cleve Ohio is a joke along with managers and employees. Visit this location today, stood in line for over 10 minutes and when I question about it the employee snap back can't I see she is doing 2screens? I walk out! Never again will I visit this location.

Posted by Jihnstas5


New idea McDog served in a McDog bun

Posted by Anonymous


5150 sheradon rd newyork is a rude no helping mcdonalds. people working there are not nice...the make you use the kiosk..... but don't sanitize it she said we don't have sanitizer for that... anoyher guy could not get it to work....same lady would not show him what to do just yelled at him instructions... he could not get it to work so he left. my kiosk did not give a reciept...so i could not tell if it worked....stay away from these rude, lazy people///worst mcdonalds ever....

Posted by Momma D


As a customer and now an essential worker. I have to say, the work ain't easy. For those who complain about the services these ppl give need to stop and have patience. Fast food d is not an easy job. You have to deal with management, team members, and customers. That takes a lot to ride on. And then just the duties of working at these establishments. I'm telling you firsthand it is not easy. And yeah we may get an order wrong, but all we can do is replace it. Stop complaining about the customer care service, we are only human.

Posted by Mad at 3am!!!!


3 a.m just went to mcdonalds in desert Hot Springs, Ca. On the phone not paying attention but the 2 guys have no masks on, no gloves , and serve me my meal; and cleaning up. Just threw it on the trash and decided to complain

Posted by [email protected]


we stopped at mcdonalds in emporia Kansas Saturday 8/6. we clearly stated what we wanted to eat but got something entirely different. this is the third time this store has gotten our order wrong and I am fed up with it. I wanted a sausage egg and cheese bisquit but got bacon and cheese with no egg. when we do stop there, we are on company time and do not have time to stay and discuss the problem.

Posted by Anonymous


I ordered a sausage egg biscuit and received my receipt I was 212. I was standing waiting she began to call out order 213 and 214 which were 2 people that ordered after me full meals. I asked her if they forgot my order and she walked over to the food picked it up and said oh here it is, because it had been sitting there for a while. The cashier handed me my bag, I went to walk out the door and checked my food, it was a SAUSAGE EGG ON A HAMBURGER BUN! I walked back to the counter and the manager on shift was there I told her my sausage egg biscuit is on a hamburger bun not a biscuit. She didn't apologize for the inconvenience she just took it and told them to put it on a biscuit. They were going to use the same food, I asked for a complete new egg and sausage, she then told me it would be 5 minutes for the biscuits. When I got the new order and checked it the sausage egg biscuit had cheese which I never asked for, but I didn't want to go back to wait on a 2nd order to be fixed so I said forget it. I was never offered and apology or I'm sorry you have to wait even longer, not even anything for compensation. The service of the cashier and the manager were unacceptable, as if they didn't even care.

Posted by Lorissa


I continue to be dissatisfied with the inconsistency in the quality of food served by various locations throughout San Diego. The best 2 are the McDonalds in Santee and the one in El Cajon on Fletcher Parkway. The 2 locations in Rancho San Diego are the worst. McDonalds wonders why profits are down for the 11th year in a row. Strategies to offer a more "deluxe" items, all day breakfast items are not the answer in my opinion. Your starting point is getting the food you do make right. The sweet tea is almost always wrong. It is either not sweet or has an unpleasant herbal taste which varies tremendously by store. The amount of eggs in the egg white sandwich varies from what appears like 2 egg whites to a tablespoon of egg whites (which I discovered to my dismay last weekend). Sometimes the bread they use in sandwiches is soft, sometimes it is stiff. Get some consistency in the quality of food served between your stores before looking to expand your menu and you might just keep the customers you have.

Posted by not loving it El Paso Texas


you need to send an email to all your McDonalds managers and supervisors and tell them to stop selling leftover sausage Egg McMuffins from yesterday. tell them we are paying full price for fresh food. we don't want leftovers even at half price we can do this at home! store number 22423 manager Ivan

Posted by tj


I have NEVER been treaty so rudely as I was tonight at the McDonalds in Hendersonville, TN Store 34469. After placing my order for ice cream at the drive thru, I pulled to the window to get my order. I was told to pull to a parking spot to wait on my ice cream. I asked "why do I have to wait on ice cream?" I was told that they were out but they could not tell me how long the wait would be. I asked to speak to a manager ... when the Lady came to the window, she was extremely rude. She acted like it was my fault that the store was out of ice cream. She raised her voice and was very disrespectful. I asked for the General Managers (Jason's) phone number and was given a number to a fax machine. She yelled that she would refund my money but after returning home, I notice that I only was given 3 dollars.

I will be filing a complaint with the Better Business Bureau.

Posted by John


Mcdonalds Is Experiencing A Market Slide In Sales.

Why Dosen't Mcdonalds Offer Compensation For Any Ideas That They Find Acceptable And Use For Improving Their Business In Any Way. Some Of The Largest And Very Successful Companies Do.

Why Don't You?

Posted by Anonymous


I think your store sucks. I wonder how the health department feels to see a young child walking out from behind your counter and sitting on your table with her legs cross watching TV. How would the Better Business Bureau feels that you all are taking your employees money from customers ordering wrong order. I wonder how fox 8 and Wxii12 news would feel about Rosa( I did get her name) yanking fries from a four year old and made the kid cry. No I am not raciest Look at that store more closely. I have been going into your store recording the issues.

Posted by Anonymous


I am contacting your corporate office because obviously my complaints with store #2274 in Findlay Ohio have feel upon deaf ears. I feel something is very wrong when you purchase food from a location and every time, without fail, there is an issue. The food is never hot, even during rush hours (this is unbelievable). I have been at that location morning, noon and night, it does not matter there is always an issue. I have complained over and over again but the service is still the same, SUBPAR. I was once told by a manager that the food was served at room temperature. That would be a law suit waiting to happen and I knew that his statement was untrue. However, there is another McDonalds where I live and the food is always satisfactory; unfortunately I don't live on that side of town but I do go out of my way when I can. I have not patronized store #2274 for months at a time and when I go back nothing as far as the food changes. I am hoping that this email will somehow make a difference. I have spent a lot of money and time taking food back and wasting gas. PLEASE address this situation because it is dire.

Posted by shannon


How often if ever are the play places cleaned? My 2 sons have bacterial stomach flu. The appearance of the play place is gross ans smells like urine. McDonald's on 210/40, Benson, NC

Posted by boozer


I have a complaint about a mcdonald's manager. my daughter's boyfriend works at mcdonalds and does not have a car so my daughter takes him to work and picks him up. ever since this manager saw my daughter, this manager has been very rude to her and her boyfriend. the other night my daughter, her boyfriend, and some other friends went to mcdonalds. apparently this manager(christy) was working. when she saw the group she began going to the employees and while pointing at my daughter began bad mouthing her. when my daughter and friends were going to leave this manager began arguing with my daughter. when my daughter told me, i tried to call this mcdonalds, got no answer, so i emailed them. they never called me. when my daughter went to pick her boyfriend up the next evening, her boyfriend told her that he was told to tell her she is banned from mcdonalds and all the employees were told to call the cops if they saw her. This manager also had all the employees who worked the evening my daughter and friends were at mcdonalds to write a statement that my daughter was causing trouble. i cannot believe this woman even has a job as a manager.

Posted by very upset


I am a Mcdonald's employee. My owner/operator decided he did not want to pay two weeks of the new minimum wage so he paid us only for one week. He gave us no notice to prepare us for this. Everyone is expected to make a one week check last two weeks. They gave no notice, so no one was prepared. They do not care if our bills do not get paid on time, or if our kids without, it's not like their families are scraping by.

Posted by Anonymous


Good Day, I am writing in regards to my daughter working her first job at McDonalds here in Reno, NV store 7343 address 1150 Kietzke Ln. Her first day was Dec 17,2014 from 8am to 4pm she had one ten minute break and a 40 minute lunch which if she ate would pay 50% for her meal. The other day she called to see if she had a schedule yet she was told to call back after 2pm which she did each time she called they said call back later she still had not gotten a schedule. This morning she had called again about her schedule and was yelled at by the manager who said you don't need to repermant me you should have come in and picked it up no one called to tell her it was ready. Their training is terrible she had no idea that as a cashier she was expected to get coffee, oatmeal and make mcflurries for customers, when she asked for help the HR who was there did a quick job of making a mcflurry for a customer and then told her to do it with no verbal instruction. There always seems to be too many managers there and they are very unkind to their employees and have no respect for them, I guess it's because it's their first job. I refuse to allow your company to have such people even talk to my daughter as if she were below them just because she's a teen and this is her first job. You need to contact them immediatly and turn this around because this is why they have such a large employee turn over. Common coursty and respect is something everyone should get. I am in hopes you will do something because I am asking my daughter to quit after only one day of work. Her worry is that if she applies for another job it will be held against her for quitting. In closing I want to let you know that if necessary I will have a conversation with management that won't be nice and as a rule I'm a calm person but they have just done the wrong thing when they yelled at my daughter on the phone.

Posted by mikesnsd


I went into McDonalds at 5616 Memphis Avenue, Cleveland, Ohio. Like I do every morning for their breakfast. It was a good 12 minutes before the end of breakfast. I proceeded to place my order. The breakfast menu was still posted. I placed my fruit and maple oatmeal order and Iced Carmel Mocha order in and continued to place a number 9 and a number 2 with coffee from the breakfast menu. It was then when the girl said breakfast was over for the day. I reminded her that is was still approx. 7 minutes before 11, she said her manager has ended breakfast and asked me if I wanted to order something from the lunch menu. I said no and I wish to cancel my order. I was kind of upset and didn't want to continue an argument, but I should have the Manager should be held accountable for his actions in closing breakfast menu early. The big reason people go to McDonalds is not because they make the best meals but because of their consistency. McDonalds loses that and they are then no better then the compition. I don't feel I need to be compensated. I would like a letter of apology from the manager. Because its them who you rely on to keep up the McDonald tradition. Angelo Scozzarella, is my name and I reside at My phone number is Thank you for allowing me to vent.

Posted by hellokitty


i have been to 5 different mc donalds in rhode island around my area and all 5 sad to say i have had bad expreice in all of them from old hard fries to mess up hamburgers to missing items of food that i order and getting home to feed my kids and there food is not in the bag or the wrong hamburger its crazy my kids are very disappointed they lov mc donalds and to have to see my kids upset it make me upset then they have very poor custumes service to rude employees

Posted by American


There is a photo circulating on the internet showing what appears to be two of your employees attempting to raise the US flag on to a flagpole....the problem is that the US flag is on the ground. After looking at the signs in the photo I believe I have determined the location of the McDonald`s in question. Do you train your employees on the proper way to handle a US flag? Do you wish to see the photo?

Posted by bella245


I have an autistic son whom is a repetitive eater, and will not eat any other condiment except McDonalds BBQ sauce. He will request it up to 3 times a day. Here in my area of NY I have been purchasing the containers of BBQ sauce 20-30 every week. The price is up to $0.37 each now and it is becoming very expensive to buy it individually. I tried to call the corporate office to find out if a case could be sold to me directly to help my situation, and I was rudely told "NO!", "Our products are not for sale". I then asked her why are they sold individually then, and she stated "You should only be getting an additional one or two". I thought McDonald's would have been thrilled to get extra business and to help their special needs customers out, but they flat out did not want to provide any help or remedy to the situation.

Posted by Yo Momma


The store here in Mt Pleasant on North Jefferson,does not take pride in preparing their food.I got a southwest salad there tonight and it had so much hard lettuce in it what wasn't wrinkled up nasty tasting I couldn't eat it.I through it in the trash.I called and told them about it.their reply was Mam we don't make them salads all day they make them of a morning so its not fresh really,you charge over $6.00 for a salad thats not fresh.I think so of them needs an attitude adjustment as well...

Posted by Anonymous


3443 so carrolton ave new Orleans every time I go there my order mess up the be using dope in the bathroom the store manger very rude and the store stay filth people always begging

Posted by sad store


Iam a employee of McDonald in new Orleans the service is bad because the store is bad from bad management if u haven't givennot one employee a raise in three years how can u expect them to be happy you took our vacation time from us and u hired a store manger who everyone know got fired for stealing u have all these bums hanging in the store in the daytime and terry Scott the owner see them in there and don't say nothing your wife come in there at lunch drunk all the time how can we work in that surrounding if u in new Orleans don't visit the store on carrolton ave u be sorry

Posted by nobody


Very sad store in new Orleans on carrolton ave.own by Scott management service is bad bum always in there begging the mangers are very rude the employee be smelling like weed I ask no drug test the worst McDonald I every seen I seen a store manger went to her car got a gun for a employee talk about the wild west

Posted by JBean


On Sunday April 20, 2014, I stopped at the McDonald located at around 7:45 p.m. and ordered an ice cream cone and two chocolate chip cookies. I waited at the counter thinking that I would receive my small request, instead of serving me the Hispanic cashier took the Hispanic male order of two meals and drinks, went and fixed his order and gave him his order. I addressed this poor customer service and stated since when do you have to wait too receive 2 cookies and a cone which was both located very near. I requested that I get a refund. The manager was contacted and he arrived and insulted me in Spanish, my daughter was with me and translated his statement of " She is doing all that for $2.15". Yes I requested a refund because since when do anyone have to wait for two cookies at the register and an ice cream cone ? The manager was a male Hispanic about mid twenties who opened the register and threw my money on the counter. I will not patronize this restaurant anymore. There was two black females working and several Hispanic female standing around doing nothing.

Posted by Joker


On Feb,28,14. Around 4:00 am i went to Speedway gas station and then Mcdonalds. At 04:28 i orderd,
2 Sausage Mcmuffin 2.00
2 Egg Mcmuffins 5.58
2 Sausage Burrito 2.00
1 2 hashbrown 1,50 = 3

Subtotal 11.08
Tax 1.00

Take out total 12.08
I paid with my Chase credit card. I then pulled forward and had another car in front of me. Waited for 6 minutes and was able to move forward. As i move forward i noticed an employ run to restroom. I waited for another 8 minutes and opened drive true window and yelled out " Hello , anyone here". No answer for a minute or two. Then a gental man on grill lean over and said i am trying. I am making sure i dont burn your food. I apologized. Its been around 14 minutes now no food. I sat back in car and waited. After more time has pasted i finally seen him putting food in bag. I recived the bag of food and headed home 2 blocks away. I get in side offer my girlfriend food and open bag only to find a human hair touching food. I sad i am sorry but this food is no good. I grab my iphone snd took a picture of hair place in a nice fasion on top of food.
I then contacted Mcdonalds and explain at this point give me my money back. This was aggreed and money was returned.
The next day comes and i get a text from an employ. "Friend" the next time there is a problem come to me and i will address my Boss. And he said he is sorry for what happened. Question. I think we know what happened. And why address an employ that was not at work at this time.

I am calling tomorrow. Not happy

Posted by VR


Went to our Mc Donalds on Mount Juliet Tn. at 5:30 Sunday 2/23/2014. As I was entering the drive thru I notice the fish sandwich 2 for $4.oo so as I ordered and was told my total would be $7.19. When I arrived at the pay window I informed the cashier the amount was incorrect! I said but theres a huge banner hanging on the front of the store that reads 2 for $4.00! Oh she said that doesn't start until 2/24/2014, so I pulled my car around to read the sign and it read exactly as I read it the first time. That's when I went in to speak to a manager,and she was not at all apologetic about this and walked away!I worked retail for years and this was not the way we treated our customers.I have been a huge fan of McDonalds and had all my childrens birthday parties there,so very disappointing McDonalds!!

Posted by Anonymous


I went through the drive through on january27 2014 at 3:22 am.



The fries i recieved were what seamed to be re-cooked . They were dark, hard and tasted

old.



After spending $17.45, i was very disappointed.

Posted by Very Dissatisfied Employee


I am an employee at a McDonalds in Akron, Ohio. I have been employed there since June 20,2013. The way the supervisors treat their employees is terrible. They talk to them like they are dirt under their feet. I worked in a job for 30 yrs and I'm retired and never in my career was I ever talked to like that. I believe that there is a right way to talk to people and believe in treating a person like I want to be treated. I feel that you get a lot more out of them in doing so.
Yesterday I worked a 6 hour shift and never was given a break. I worked from 7-1 in the afternoon and at 11:00 the manager came to me and asked me if I had my break yet. She then told me that my break was scheduled from 10-10:30, not knowing that we even had scheduled breaks. She told me that I had missed my break to keep working that I was putting a pretty good dent in what I was doing. (Doing dishes). I feel that if she was going to start scheduling breaks that it needed to be told to all employees so that they knew.
I am looking for something else and will be staying at McDonalds until I do find something then I will be quitting. Was going to put my notice in to quit on Monday but have decided against doing so at this time.

Posted by Ms


Just wanted to voice my concerns of a situation that took place at McDonalds off Carrier Parkway in Grand Praire. Me and my kids went through McDonald's drive thru and purchased two milkshakes that had pieces of metal in them. I didn't recognize that it was metal until I had consumed most all of my shake. Thought it was just hard pieces of ice but it was coated metal that I found in the ice when it melted in my fingers. My young son on the other hand drink about half of his and complained of pieces of ice in his that were to hard and hurt his throat.
We turned around and went back to McDonald's and asked to see a Manager on 08/23/13. S/w Ms. Crew I showed her the pieces of metal that had settled in the bottom on the half frozen now Milkshake. Took small out wiped it on a napkin and she saw it and asked if she could take the cup back to show her manager. I told her yes, but make sure she bring my cup back because I wanted to keep it. She said ok and went in the back and stayed a good while. She came back out with an incident form. I asked her where was the milkshake she said she would get it after we completed the incident report. We completed the form and I asked her if I could have a copy of it. She went back int he back of the restaurant and came back with me a copy of the form. I asked her where was my milkshake she said it she threw it out. I asked her to go get it. She said it was not back there anymore. I told her it had to be you didn't leave the store so go get my milkshake that I paid for that you threw away. She just kept saying it's not back there. I asked her to go get whoever she was talking too so I can s/w them. Her manager came out and I told her the situation and after repeating it to them both Ms. Crew then goes back and brings me a empty cup back. I asked her what happen to the Milkshake that was in the cup that you said was not back there. She said it spilled out. I told her it could not have spilled out lid was still on it and now it's empty. I then asked her to fix me another one she then said I can't I unplugged the machine. Her manager looked at her as to why. Her manager then says she will refund my money. Ms. Crew never bothered to apologize for her wrong and I told her that she was wrong to do that considering she's someone that handles customers food on a daily basis. her manager refunded me the money and said sorry that happened but she thinks Ms. Crew was just nervous about the situation. She was wrong to not so compassion, lie about the where abouts of the cup, turning the milkshake machine off, throwing away my milkshake that I bought without my permission and then arguing with me in front of customers when I was right and never apologize or show concern. My son was terrified that he was going to die because he ate metal and thought his belly was going to bleed and his throat since they both were hurting him. He was terrified to go to the doctor and was crying uncontrollable until he almost had an asthma attack.

I took the two cups home and when it completed melted the bottom of the cups are both gray with small pieces of metal in them. So they were selling milkshakes to customers from this machine until I came in with a complaint.




Thank you,



Ms. Brown

Posted by Anonymous


I went today to McDonald's at Ayden. I went inside, than I had some Monopoly coupons' I also ordered from the $-menu, when I arrived home I missed 2 items. I called back and got Jessica (one of the supervisors) on the phone. She apologized and told me I get a free menu when I come back. I told her I need the food today, because my son needs to eat too. I went back and I was not happy, do I suppose to remind her at her promise... So I got the 2 missing items and a lukewarm I am sorry and I had to drive 6 extra miles to get the food I paid for. So do not offer things on the phone, if you do not deliver.... its not the first time I had to go back for my paid food, the last time I stopped going for 6 month, there are other options for me to buy food, if you do not want my business.

Posted by Anonymous


Went through the Drive- Thru last night at approx.1 A.M. girl working at the window was letting a group of 7 to 10 teenage boys place orders and get food like it was a walkup window. Had I not seen them standing there I could easily have ran one over. Also turned into a whole altercation because she would not ask these boys to move so we could pick up our food.

The employee was getting very hostile with me for some reason.

Disgusting customer service atBrooklyn #1096 store.I got shorted on our order by one cheeseburger

Posted by Anonymous


went to mcdonalds on glenwood avenue in raleigh, north carolina at 10:45 a.m.. in the middle of the parking lot and drive through was a food truck serving food out the back of the truck to employees. it blocked traffic and gives me the appearance the food inside is not good enough for employees why would i eat there. this is an extreme bad company appearance and should be dealt with.

Posted by jnl


Horrible service and Horrible Manager who just escalated the matter,i ordered the new Habernero quarter Pounder and they did not give me the second one that was suppose to be free when i asked for it the attendant told the manager and he told him i cant get it i have to drive back around after i was in that line already for a half hour,he then told the attendant to open the next window and leave me there waiting and shut the window on me
I am very upset about the service i received and am about to complain to as much people as i can until i get some kind of satisfaction or responce

Posted by jesaja


I was in the Ellenville NY McDonalds tonight with my daughter. while we were waiting for our food that we were staying with a coworker was yelling at an employee named Earl telling him to stop talking to the customer at drive thru and listen, meanwhile Earl was adding a sale to the customers order. She was out of line. Then she handed me my order to go. She was obviously too busy to do her job properly. The employee at the window was so well natured that he said he was sorry. I wish I could tell you her name but she didn't even face me as she handed me my food.

Posted by disgruntled employee


I have been employed with McDonald's part time for over 10 years
I also have a full-time job that has my time at McDonald's limited. I was recently hurt ar my full-time job and was taken out of work. When I took my doctors note to them, they acted like I was lying! How can I lie with a note! They ask for a note and I still get ridiculed. Then to make matters worse, the owner calls me and yells at me for not coming to work snd then tells me that I'm not that hurt! How dare they do this to me! There are a lot of things that go on in tgat that store and nothing is said, but when I do the right thing I'm treated like dirt! Very unhappy!

Posted by NEVERAGAIN


As a former emplyoee of Mcdonald's many yrs. ago, I find myself disgusted at what was once an oustanding business become a place which I will never frequent again.
Center, TX is the place in which this establishment is located.
After many previious dissappointing visits to this place, I have finally had my fill of this place. Although there are not many restaurants in this small town, I now refuse to go back there until some sort of improvements are made. Mainly the bat attitudes & lack of courtesy from the employees, shift managers included.
There is no urgency to get orders out. There are LOUD discussions going on amongst the employees. It seems to be a place of social gathering rather than a place of "business".
The only time that concern of customer satisfaction is considered is when the stoe manager (Melissa?) is there.
Once again, I once worked at the Center's Mcdonald's years ago when it was owned by Gary Hart, who knew what it meant to have a respectable business. And I know what should be expected of the employees to ensure speedy service & customer satisfaction. And the current group that is working there is far from what McDonald's should want as a representative.

Posted by brave girl


I live in Charlotte North Carolina and as I read the comments on these pages, I can see it's no different in any other state. The people that work in the McDonald's here, just don't care. I don't care what time or which day it is, if I stop at McDonald's more times than not,I will only get half of what I order, or the order is wrong completely. Most of the time I only order 2 things! Gee whiz! They can't even get 2 things right. But McDonald's is hiring a younger generation who don't give a flip about anything. I only ask that I get what I pay for but that is usually not what happens.They did put some more friendly people here, but the service is still lousy. I have decided to just go to other places to eat. I suggest you check your bag every time you go to a fast food place anyway. Make sure you get what you asked for. The manager will say come back and we will make it good, but I don't want to go back and I don't want to go in.(That's why I go through the drive through). I wanted it to be right when I ordered it. To the lady who had the chicken nugget bitten into, I would NEVER make another trip to that McDonalds. Obviously there is a very immature person working there who thinks that kind of stuff is funny. IT's NOT!!

Posted by Anonymous


I was astonished when I saw McDonald's most recent commercial which has two children who awake and are told there parents sometimes need alone time and then the parents walk in with McDonald's drinks in hand and then hide them behind there backs.

The commercial should of at least had the parents walk in with food for the kids.

This commercial shows that the kids are not the main focus in these parents life, ridiculous.

Posted by Anonymous


Hello, I am Mark Taylor from Lebanon TN. On Thanksgiving morning 2012, I went through the drive through at the 705 South Cumberland St. location and ordered 6 sausage and 6 steak biscuits - no cheese or egg (simple right?). We had a house full of guests and we decided upon McDonalds for breakfast. They asked me to drive forward and they would bring them out to me. After waiting 20 minutes, I went inside and picked them up myself. Had I wanted to go in, I wouldn't have gone through the drive through!! Upon returning home I found they bagged 6 sausage and 6 sausage / egg biscuits. I was charged over $18 for steak. Since I was miles away from McDonalds, we decided to go ahead and have breakfast. I called back and spoke to Nicole, the manager. She told me if I would return, she would give me the missing steak buscuits. I returned later in the morning and I spoke with Nicole and she did give me a sack containing the steak buscuits. Before I again drove away, I asked her to double check my order. Upon checking, she found only 5 steak buscuits - can you believe that!!!. She made the order right by adding another. The next time we decide to go for drive through breakfast, I will drive another 200 feet and go to Hardee's instead.

Posted by egriff


On September 15, 2012 I purchase some food from your store 31747.

A Happy meal was included in that purchase. When I open the Happy meal; to my shock; I found an open tartar or Ranch sauce and a bitten off chicken nugget.



I stared in disbelief and had my husband look at the meal and shown my husband. I took it back to the store and just so happen the manager waited on me. He simply apologized and gave me a coupon and another Happy meal! How does something of this nature happens; at a drive thru; in such a large franchise as McDonald's.



Furthermore; the Happy meal was for me. An adult and not my child this time. But, on September 17th I started getting chills and a sore throat. On September 19th I became ill with a very severe sore throat. I tried to heal myself; because I do not have health insurance at this time; by staying in bed, drinking liquids, taking Ibuprofen, Acetaminophen with Codeine, and Zyrtec D,and staying warm from chills. I was unable to work my commission job the following week because I lost my voice from my throat being too swollen, as well as not having any energy. I did not get better and my husband took me to a minute clinic on September 26th.



I had no sickness or came in contact with anyone ill. My question to you is it possible you have someone sick at this location; that handle my food order on September 19th? As we know; viruses and bacteria can be picked up from objects touched or transferred by an infected person; to the nose or mouth!



I have not reported your store; in this upscale part of North Carolina; to the Food Drug Administration yet, to give you the benefit of the doubt and to see how your corporate office will handled this claim.



You will find documents attached to this email to my claim. I will await a few days for your response via phone or email.



Unsatisfied Customer,



Mrs. Eloise Griffith




Now I understand why they do have an email address. I have to mail the pictures. And I still have not been contacted by the corporation even after submitting this complaint on their website.

Posted by UNHAPPY CUSTOMER


Store 11682 maybe fast, but the food was cold and thrown together. I had to open it and put it on the bread where it should have been. The mustard was too much and the cheese was gross. COLD COLD COLD and nasty!! $4.75!! I will be eating @ sonic and Rallys!! I would rather wait and have a good burger, than eat at Mc Donalds any day. Did I say it was NASTY!!!!!!

Posted by Anonymous


My name is Johnny Patterson an associate at Walmart 5851 N W 177th Street
Miami, Fl and I want to file A complaint against One of your store managers
at Store #28901, her name is Erika.
On august 22nd 2012 I was ordering A sandwich and observed Erika cleaning
her nose while placing my order at ther front counter.
I asked was she going to wash her hands afterward and she swiftly walked away speaking spanish.
Since this ordeal Erika has been very hostile towards me when ever she's at work, for I still eat at this facility and I do not appreciate the hostility towards me
by your employee.Any worker should no better than to clean their nose at the
front counter.
Respectfullly
Mr J. Patterson

Posted by thejudith


I am writing to register a complaint about the store located at 19051 Telegragph Rd in Brownstown, MI. Without reservation, I can say that it is the worst McDonalds I have EVER encountered.
First of all, I live in a semi-rural area and this is the closest one. My brother is on disability and loves strawberry shakes, so whenever we're out, I stop to get one for him. It has been my experience that their shake machine is 'out of order' more often than not. Last week, the cone machine wasn't working.
The last straw was this morning. At 10:15 am, I stopped to get a strawberry shake and two sausage, egg and cheese biscuits - they were out of biscuits so I changed to Mcmuffins. I got to the pick-up window and 10:28 am (13 mins!) and my order was still not ready. I was asked to pull over to the side and that it would only take a few minutes because they were in the middle of changeover for lunch.
My order - two McMuffins - was finally brought out to the car at 10:37 am. - eight minutes short of a half-hour. Is this really your idea of fast food?
I really believe that these issues are attributable to inadequate/incompetent management and that something desperately needs to be addressed/rectified at this location.
Thank you for your attention to this matter.

Note: While I was waiting, I watched numerous vehicles just drive by the line and leave because it was so backed up

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