MoneyGram Corporate Office

MoneyGram corporate office headquarters location, phone number, address and feedback

Please find details for the MoneyGram corporate office below. We do our best to keep this information current, but if you are aware of any updates to the MoneyGram corporate office headquarters information we have, please feel free to submit an update.


Corporate Office Address:
MoneyGram International, Inc.
2828 N. Harwood Street
Dallas, TX 75201
United States
Phone: 214-999-7552

MoneyGram Corporate Office Comments

Posted by Chantal Metellus


I would love to see all of the Reps are on the same page cause I felt like you guys don't really care about customers at all, it's been 6-7 months they have been turning me around just to help me find a missing money order. I spent hours and so many back and to CVS just to say there's nothing you can do for me in time like this where everyone is struggle a customer asked to trace a money order of 1158.90 and the best answer is "there's nothing we can do ." Yes I understand a company like money gram should have a better answer than that after spending hours of chatting, talking on the phone and going back and forth to CVS.

Posted by Anonymous


I'm not real sure how Tulsa Ok. Became such a criminal city but it must since I sent money to a friend there and now he can't receive the money and as of yesterday I can't either. I didn't know that moneygram was above the law. I lived in Sedan Ks. for a while and I had the option of Wichita, Kansas or Tulsa Oklahoma. Not that I have anything to explain the how and where I meet my friends. Anyway isn't it still a crime to steal money? Hmm. Also how am I, an Air Force vet, a person on your radar? Wow, maybe someone should be looking into the people from india that are breaking the law instead of a veteran with no criminal record?...

Posted by Unbelievable


This is the worst company to deal with if trying to find information on a money gram that was cashed but did not go where it should know one in this company knows anything but the website information know one cares that this issue is taking away from the purchaser. I know I will not use money gram again . You have destroyed my credit and the company I bought my car from is getting ready to repo my car. Hope you can sleep at night for not helping honest people who work hard and ask help know one can help at this company when by serial number all info should be able to get with no problem if the money order has been cashed.

Posted by None


To corporate leadership, Every single time which is 3 or 4 times I have gone to pick up money at your Walmart locations though no fault of theirs picking up money turns into a disaster. A headache in which picking up money turns into a stressful,frustrating experience. Walmart has no problem-solving capabilities and makes picking up your money feel like money gram is trying to find a reason to not give you your money. Every time the sender has to call customer service get a refund and do a whole new transaction. I told a friend who came with me today what happened the last 3 times so lets see what it is today!!! So low and behold again a simple process turned into a disaster again. Come on?! Think its time to simplify things because this is ridiculous. Publicly traded company. Hope you fix these issues very disappointing. Someone else I hope comes along and shows you how its done. Might have to file a more informal complaint.

Posted by Send Mother money from MoneyGram


Send Mother money from MoneyGram online I said $30 and then I said $100 my mother is 85 years old and she did not want to use the link to download the fonts so yes money was sent to my mom from my account however they collected at 199 but they never refunded refund my money as Oct 2 can't get anybody on the phone the reps are very intelligent they keep saying different multiple answers there is nothing about this whole transaction seems legal to me except if my mom had just excepted the link today I'm still having problems getting my refund of 100 and then the 30 seriously and we are in the 19th of this pandemic of this pandemic

Posted by Justfarrah20


I have cancelled 4 money orders that were lost . Totaling 3500 dollars . Back in on 6/09/20 I requested four replacement requests. The items remain uncashed , I have yet to receive anything. I'm getting very frustrated and cannot get thru to talk to a representative I'm going to go to the bbb and write a complaint also.

I have four existing case numbers
13631864
13631770
13631711
13575318

I read an email that said the case was resolved however I have received nothing like I said that they remain uncashed .

Posted by Rosa


I tried to changes the receivers name, but no one was able to help me. Instead the supervisor and associate team up to tell me that they could only cancel the transaction, and I would have to wait 3-10 business for the refund. My dad is disable and had to trouble a long distance to pick up the money. Now he has to go home with nothing, because these people could not do a simple name change. Don't waste your time with this company!

Posted by Very unhappy customer


On June 17 I sent money to my elderly parents in Mexico and when they arrived they were sent back empty handed stating that money was already collected. I called and they told me money was there to have them go again and if problem persisted to call from the location. The next day same thing happened and when they tried to call from store there were not able to get a hold of anybody so they were sent back home again empty handed. I called again very frustrated and explained to them I was very upset; I told them my parents are 82 and I cannot have them go and expose themselves in this pandemic to have them go back and forth. The guy that help me was really not listening to me, he asked me to have them go back to the store again. I was trident to stop him from repeating the same thing they told me already and he started to raise his voice telling me excuse me several times. I requested my money back. Horrible experience I wouldn't recommend MoneyGram to any one. Rude and unreliable. I will upset and let you know how long it takes them to return my money. Btw they never called me back for the customer satisfaction review.

Posted by Anonymous


moneygram is total rip off scam i sent money and then for no reason they cancelled the whole transaction i will never use again

Posted by Anonymous


Moneygram is so I Sent Money To Restore My Power, They Say They Sent But Payment Hasnt Shown Up Yet In 24hrs, Never Ever Will I Use Them For Anything This Is Fowl

Posted by Sigmaman


i will never send money through MoneyGram again, now I sent money to my mother by using my debit card, she can't get to it now so she told me to just go and get it back, now when I sent it, it took all of two minutes to take it from my card, now they are telling me it will take three days to get it back on my card, oh it's no a lot of money, it's the principal of the matter, they are a sorry group of SOB's I will never send money on line again

Posted by unsatified moneygram customer


I have yet to receive a return call or refund

Posted by ANNOYED CUSTOMER


I Was Going To Take The Time To Send In A Complaint Letter To Money Gram Headquarter, But Won't Be Doing So After Reading All The Complaints. Obviously, You Guys Do Not Have One Bit Of Customer Service. I Sent Money Online To Bf And My Transaction Was Denied And No One Is Able To Tell Me Why Or Give Me A Specific Reason Why Am Being Deprived Of Sending Money Online. Your Customer Service Is Very Crappy, I Spoke To Mark & Cobey Who Clearly Cannot Tell Me Why My Transaction Is Being Denied, Also Stated They Do Not Have A Supervisor Or Manager, Which Is Very Unsual For A Big Company Like Mo. Trust Me, If There Was Another Convenient Option For Me To Send Money To Bf, I Def Won't Be Using Your Service, Cos You Guys Do Not Appreciate My Money.

Posted by eddyarias2


I used to pay $10 last year to pay for my car bill. When I paid my bill this year, I ended up paying $20. This is ridiculous and I will stop using your business permanently and will discourage others from using your rip-off business as well.

Posted by Mandy


I am writing because I have been sending money to my son in college for the last 2 years. Twice money gram has cancelled my transactions on their own because of suspicious activity. My son has my same last name and I send him money every week, this time it was for only $50.00 and they stated they did not feel comfortable giving him money so they cancelled the transaction but I have to wait 3-10 business days to get my money. What is so suspicious the kid has my last name I have been doing it for 2 years so he can eat. You denied him money two other times then times after that let him receive the money, so obviously not too much of a threat. I asked them why they was not comfortable and they could not tell me nor give me a cooperate phone number. My son still has no money for food because that was all the money I had to send him and still is not back in my bank account. I think it is time to start making lawsuits and contacting better business bureau that is what I did today. I have spent lots of money in last two years sending money, and they are the rudest people I know.

Posted by losonoso


I filed a complaint on their website due to a scam I was a victim of and they said they could not return the money or provide any information on these scammers. These people extorted money from me and my brother! There needs to be information about the receiving end, isn't there security protocol for picking up any money transferring? I need answers! because at this point im thinking maybe all of western unions and money gram are behind these scammers!

Posted by CJ16


(SORRY THE BELOW MESSAGE HAS A LOT OF TYPOS I AM PISSED!!) I have completely baffled about the level of professionalism that i have received from Money Gram. After looking below at a number of complaints I now see why! The only different is I WILL NOT STOP!! until I reach someone. I work way to hard for my money. My issues is I made an online transaction last month and had to cancel do the the suffix of the receivers name. I get it! However I was told that it will take 3-10 business days to for my funds to show up IN my account. I have not received anything!! I have been hung up on 3 times from the escalation department and the call center via phone to only be told that I can pick up my funds at the local Walmart even though I paid online via Visa card! I was even giving a transaction number to only get to Walmart and be completely embarrassed!!! When ever I call in to the call center No one seem to be able to find my information after verifying everything but my blood type, when I am transferred to the escalation department AND it magically appears! My next move is to Sue MONEY GRAM AND WALMART FOR THE STEALING MONEY FROM HAND WORKING CITIZENS LIKE MY SELF. I will be filing a case against them in small claims today!n I suggest you all do the same. Why should we be taken advantage of when we spend millions at Walmart and money gram if you use the services often. DO NOT LET THEM WIN!! STAND UP ,DO NOT GIVE UP AND KEEP FIGHTING!

Posted by CJ16


I have completely baffled about the level of professionalism that i have received from Money Gram. After looking below at a number of complains I now see why! The only different is I WILL NOT SPOT!! until I reach someone. I work way to hard for my money. My issues is I made an online transaction last month and had to cancel do the the suffix of the receivers name. I get it! However i was told that it will take 3-10 business days to for my funds to show up n my account. I have not received anything!! I have been hung up on 3 times from the escalation department and the call center via phone to only be told that i can pick up my funds at the local Walmart even though I paid online via Visa card! I was even giving a transaction number to only get to Walmart and be completely embarrassed!!! When ever i call in to the call center No seem to be able to find my information after verifying everything but my blood type, when i am transferred to the escalation department it magically appears! My next move is to Sue MONEY GRAM AND WALMART FOR THE STEALING MONEY FROM HAND WORKING CITIZENS LIKE MY SELF. I will be filing a case against them in small claims today!n I suggest you all do the same. Why should we be taken advantage of when we spend millions at Walmart and money gram if you use the services often. DO NOT LET THEM WIN!! STAND UP ,DO NOT GIVE UP AND KEEP FIGHTING!

Posted by Anonymous


7-9-2016



I'm still waiting for a phone call regarding my money order that I reported stolen. 192.30





Paulette Taylor





I've called your office so many times I cant remember

I would appreciate it if someone would call me and let me know about my return of my money , which I was told that I would be getting back.







Paulette Taylor

Posted by Anonymous


june 7th 2016



I'm still waiting for Money gram to refun me my money

The recording says that if your money order has been cashed I can still get a refun, I'm patiently waiting






The money order was $192.30

I had sent in the form indicating that my purse was stolen and the moneyr was was in there. I filled out the form and sent you a copy of receiopt, there was plenty eanought time were the money order could not be cashed. When I called your office a CSR indicate that it had not been cased but was in the process, well that is telling me she shoudl have done something. I WANT MY MONEY IF NOT WE ARE GOING TO COURT. IWAS TOLD BY SEVERAL DIFFERENT CSR THAT I WOULD GET MY MONEY BACK





PAULETTE TAYLOR

Posted by JOESILER


If You Feel Moenygram Is Discriminationg Against You Because Your A Conservative, And That Its Politically Motivated Contact My Email. [email protected]

Joe Siler

Posted by joe


I have been sending money with moneygram for a long time. all of a sudden tried to send my sister in law 40 dollars and was told was under review, tried twice the same thing. I called and after a few minutes hold was then transfered to moneygram in Nicaruaga to some person there who said my sister in law was a problem with moneygram. she is 60 years old and does not send or receive money from moneygram except for what I send. Nicaruaga could care less, didn't want me to speak to a supervisor and I pushed the issue they gave me I assume just another rececption person. She said that the problem was with me, and that I had a problem and that I could no longer send money! would not give a reason at all. I have never been arrested nor a criminal, I also am a former police officer. I am just a little angry at this stupidity. I will call corporate and if I don't get any help I am going to find out if its because I am a conservative. I have a suspicious feeling this is politically motivated. anyone else out there with this problem and discrimination let me know by posting here.

Posted by Serge


If it would not have been for the non excisting customer service by a Mrs Esmeralda, I would probably never have stepped into a bank and ask to do a transfer of money.

Not only is it a LOT cheaper, there is also more control and REAL CUSTOMER SERVICE.

Since my last feedback here, the lady in question refuses to give me an answer to my question and not the standard answers, every case being particular.



Thanks, you have saved me lot's of money

should anybody realy care

Posted by Justin


MoneyGram offer of free 3 min call is a SHAM. everytime I send money the email I receive gives me a number that tells me time expired. Then it takes 3 5 calls to get a working number. JUST DONT offer the FREE call

Posted by Reference #: 80809292 was sent


I don't know what MG is up to these days, besides making money

Posted by Serge


I am very disappointed by Moneygram customer service, if you can call it that. Since april 28th I have been waiting on a simple answer and now the people there just don't want to answer any more.I feel insulted by the silence, like thinking I am a disturbance in their lives and will go away if they stop answering. Customer service is what business is all about.

The worst ever service I have received. Ticket number
Please take measures and rectify.

Posted by [email protected]


No record of transfer transaction made on3/28/16 from Van born food center,29234 van born rd Westland,.Today's Friday 5 days past.payment for Dte utility

Posted by Posted by Anonymous


I just went to Walmart to send some money to my Son out of state, and was surprised to find out that it is required to give a physical address instead of a P O Box. Which is where I get my mail, it is not right and very un-American to ask for a home address as a sender unless you plan to visit someone. I feel very uncomfortable giving that kind of personal private information to anyone. I've read the information that you have on this website, and quite frankly it is only there to cover your backside. There is too many businesses like this one that have way too much personal private information on too many people. If I don't care about it, I certainly cannot expect any one else to and that is precisely why I have used this forum to voice my opinion.

Posted by Anonymous


OMG... Due to my simple name all of my transactions are frozen until I call even for 45 dollars. I called and spoke with a supervisor George. George told me that my name is on a list of folks that they cannot do business with. I have used MoneyGram for the past 10 years and have never had this issue. it feels like discrimination. I asked if it could be fixed and was told no. Why can't I send money like everyone else in America. I asked the guy why i was on the list and he said he didn't say that. just kept giving conflicting information. I want this resolved ASAP!

Posted by FRUSTRATED


MoneyGram is horrible when it comes to customer services and getting money back that is rightfully yours. I've been trying for almost 4 months to get back $200 that they acknowledge was never sent. Yet I've made 6 phone calls and sent 2 emails to no avail. For a company that "specializes" in transferring money they can't seem to get it back to you. I am beyond FRUSTRATED.

Posted by Ms. Thomas


So, my MO was stolen on 10/31 out of my purse. That was on a Saturday, Monday morning I overnighted the claim form with allt he information needed. I contacted Money Gram 2 weeks ago and the representative told me that it can take up to a month for them to process my request. The check cleared my account, so I knew they received everything. I called today and the gentleman told me that, to protect me MG waits roughly 65 days to refund. So I asked him, I understand the policy on how long it will take to refund the funds, but why wouldn't they cancel the money order so who so ever has it would not get the opportunity to still cash it. The representative told me they were not a bank and cannot just cancel as I was canceling a check from my account. So, what happens if whoever stole my MO decides to cash it b/c it is still good, even after I have notified MG about what happened? The rep told me, if that happens then they will investigate, which means I have to wait longer and possibly pay more monies. REALLY!!!!!!!!!!!!!! Does that make any sense. I have left a msg for someone in the corporate office so we will see what happens. That just does not make sense. Void the check so no one can access it and then tell me the waiting process, but don't allow the thief the opportunity to cash the MO 2 months later.

Posted by Anonymous


Just want to say how money gram has worst customer service have no communication skills and they give you the same line over and over when you call regarding a transaction I did 6 weeks ago to date the receiver never received the money so they claim they have to investigate who took the money I can understand that but it should not take 6 weeks to figure it out and don't have the curtsey to keep you updated bottom line I want my money I don't want to hear no more excuse from money gram and saying sorry for what for not solving the problem that's in front of them that they are the problem in all the years I use money gram never had a problem .. well after I get my money I will never do business with them anymore and believe me I'm not letting up till I get my money or take them to court!!

Posted by April


I too, have been scammed by Moneygram $1500. Myself and the purchaser have spent hours on the phone with a multitude of Philippine reps. They tell us to go to the location where purchased and have them to call them...did that, still no money. I will not let this go, I'm taking money gram to court after two weeks of this crap.

Posted by retail agent


sad to say that moneygram services are becoming thieves and racist. money gram is refusing to refund peoples money just because the receiver is on the list of the people they cant do business with, this is thievery and profiling. a refund means return the money to the sender, the funny thing is that they want the receiver to call money gram at the agent location so they can identify themselves, this does not make any sense, some countries have bad communication no networks or some people leave in a rural areas where they have to walk miles or even days to get to money locations to get the funds that family memmbers sent them, but yet you money gram thieves are holding peoples money and refusing to return or refund it, the funny things a i use western union and send money to the same customer that money gram resufsing to release money to, but western uninon would give them the money, i will make sure people in the community that knows about how moneygram is stealing thier money and resufing to refund.

Posted by Jim


Worst customer service I have ever experienced!!! I have been sending money to the same person in Nicaragua for over 5 years. ON Aug 22, I initiated a transaction as usual, when the receiver went to pickup the money her ID card had her second last name and money gram did not have so they would no give her the money. I called and talked with Victor to get the name corrected, he cancelled the transaction and hung up. I called back and talked with several agents, Greg, Carol, Aylol and Oliver. Even when trying to resend, I could not get it through that the receivers name needed to be corrected. I had to cancel the second transaction. PLEASE HAVE A RESPONSIBLE PERSON CONTACT ME.

Posted by With time in my hands...


The Power trip and arrogance of just stopping a transaction that I did online with a credit card (for which I have to undergo scrutiny), has been an eye openner. A person with no credentials can go to any moneygram service provide bogus id send cash with cash and no phone call is necessary. I send a MoneyGram with a Credit Card provided all kinds of information for a suposedly 10 minute transaction which did not happen and then when they called and I answered that it was for services rendered and they wanted to know what services and I refused thinking this is going a little too far, they stopped the transaction on the spot and told me basically they did not need me. Well, you know what, I want an apology and I will not go away until I get one. This is outrageous. I am a citizen of the US and believe that I have certain rights under the law and I don't think that being careful over the phone with someone I do not know is out of the ordinary. So why have the service online in the first place if you are not going to honor it... What a joke! And on top I have to tolerate rudeness and arrogance. They must be on a power trip because they have the power to deny a transaction to a customer that stands up for themselves in the name of security and fraud. Sorry, I do not buy into it. Get a backbone and do your jobs right and treat people with dignity and respect and you will have my vote, otherwise, I will keep this going. Apologize!

Posted by [email protected]


You've just lost a customer of 4 years due to the lousy service I received last night.

Posted by pisst off


i have never been more upset then i am for 3days i have been emailing about the new ways to send money using moneygram at CVS on 12:06 on 4/6/15 i went into CVS located 66 highridge road stamford ct 06902 CVS343 using the moneygram new whatever it is i was trying to send money witch i never had a problem the old way. it said all my info was on file didnt ask nothing i press what i thought was load my card went to auto used loan $390 i paid at the reg and look at my recipte and i saw it was wrong told the lady at CVS and she said i had to call the 1800 for moneygram i talk to many people that was rude told me my money was gone got hung up on 2 time the last time i call the man was very rude and said i had to wait 10 days and still may not get my money back i am a single mother of 3 with no job and $390 is alot to lose this is not real and iam very very upset i need answers. i will be emailing everyone i can find dealing with company i will be on your facebook and any othe site..with this

kashika mcdowell

Posted by Anthony


On Feburary 26,2015 I was approved a $10,000.00 dollar Grant from the Fedral Reserve Bank from Washington D.C. Money Gram. I was told I would never have to pay back the grant as long as the grant was being used to pay bills & was not being used to gamble by a man named Mike Olsen.It was a once in a lifetime deal the man said all I had to do was send $104.95 to Money Gram through the CVS Pharmacy & they would transfer the approved grant onto my Visa Debit Gold Card which never happend.Instead the Money Gram phone dispatcher who went by the name of Mack asked me to send addittional currency to the amount of $470.00 to Money Gram in order to be able to access the $10,000.00 grant. I refused felt like it was a money scam then asked for a $104.95 dollar refund.I was then cursed out by the Money Gram phone dispatcher & told no you can not have a refund so I filed a complaint with the NYPD

Posted by DONT FOOL WITH MONEYGRAM


They are full of it and they ask security questions about your family members. What does my family members have to do with sending money I have no idea. Then the site says up to 10 mins and it has been 8 hrs and still pending. The person needs the money NOW!

Posted by [email protected]


DO NOT USSSSSSE!!!!!!!! i sent money on friday and saturday spent 4 hours on hold was told there was review on my account. then was told there was a govt list then on monday was told my bank hadnt let money go, called bank and it was already in money grams account then was told my son was a non particpantand i could get money back in 14 days but i loose the 12 dollar fee!!!!!! SCAM SCAM SCVAM SCAM SCAMJ

Posted by shewolf


They put money i sent on hold. Tried calling in to see what was going on. On hold for 53 minutes. Called back today and was told my daughter had same name as someone they did not want to do business with. She had never used money gram. Wasted too much time over $60. Will never use them again and suggest you dont either!!

Posted by sidmatt


Been on the phone with these agents, been hung up on 5 times. Not a professional place at all. I would say the place is not legit. Don't do it

Posted by pauline Ndege


I have a big problem with Moneygram employees. They don't tell the truth also some of them are rud too. I sent money through Empesa which is not working and I called them to let them know what happend and they were not nice to me. it didn't work. They said to me that I was going to receive my money back to my account within 72hours I havent receive my 200.00. The money I was sening for burial I lost my father. Now I don't know the big problem I can not get my money back. Can you please help me to get this money back.

Posted by Mike


I too have had unpleasant issues with MoneyGram. There seems to be pervasive if not criminal issues involved. For those of you wondering what can be done, take some relief. There are steps being taken and evidence being gathered to pursue a class action suit. Our case is building momentum. Good luck to all.

Posted by mellow2g


My account was locked several days ago due to wrong password entry. I called and spoke to a representative on 9/6/14 and was unable to resolve the issue because Moneygram is attempting to use public records to verify my identity. Because if the inaccurate public record verification I was sent an email asking for various copies of my identity. I emailed a copy of my NYS drivers ID (front and back) and a current credit card statement (as requested ). I was then told by the representative via telephone that what I sent was not acceptable because of clarity. I then resent the documentation and never received a response.
In this climate of identity theft, I do not feel comfortable forwarding my identification to Moneygram multiple times and not being notified if it's receipt, being handled by rude customer service representatives (from the escalated department) who have repeatedly disconnected my phone call (hung up on).
I was informed via telephone call that there are no managers or supervisors, just an escalated department that would help me. I would appreciate if someone in this department would take notice of the rude representation of Moneygram in the alleged escalated department and assure me that my identification is not in the wrong hands and I am NOT going to have a negative experience due to money gram's mishandling of my legal identification.

Posted by retired artist


My husband and I are retired and live in Mexico. Recently we visited the states and wired money to a couple of our relatives so that we wouldn't have to carry the money with us since it's dangerous to carry a lot of money in Mexico. We did it for our own safety. Our relatives have not been able to collect the money for us. When we got back to Mexico we called MoneyGram and was told by a Mr. Menwon that we would be able to collect it here in Mexico under our names since we are the senders. To this day we are unable to recover our money and now no one will talk to us in the Customer Service department. I'm very disappointed with the service and now I don't know when and if I'll ever get our money. $4 thousand dollars! All I want is for someone to tell me what is it that I have to do to recover my money? Can someone please tell me what I have to do?

Posted by Anonymous


I am the designated receiver of two separate Moneygram transfers.

I own a busy boarding stable and care for 25 horses around the clock. One of my boarders works out of state and sends Money Grams to pay for the care and boarding of his horses. I had recently notified him that his account was in arrears and he responded by informing me that two transfers were still awaiting pick up. I was embarassed to admit that I had forgotten to pick up the money and asked him to resend the control numbers... and he complied.

I have attempted to pick up my money on 4 separate occasions during the month of July, 2014 and even though I presented verified, valid control numbers and proper identification to MoneyGram's Agent, I have repeatedly been denied my money. I have also spent at least two hours of my valuable time trying to resolve this issue over the phone with customer service, only to be placed on hold for so long that the call was automatically terminated, twice! The customer service department told me that I must advise the sender to contact them. The sender gave MoneyGram the money, plus their fees to transfer the money to me. Because MoneyGram has possession of the money, the sender no longer has a vested interest in it.

According to MoneyGram's Terms and Conditions, "A Transfer is deemed disbursed by us and delivered, and we have no further liability to you, except as set forth below, when it is actually disbursed by our Agent (or notice of the Transfer's disbursement is made available to us by the bank or account provider holding the account or their designee) to the Receiver, subject to the Receiver Identification provisions herein."

As MoneyGram is still in possession of the funds and refuses to disburse the funds, MoneyGram is still liable to me for those funds.

My boarder is a busy man. He paid MoneyGram in good faith to perform the service of sending money to me. MoneyGram accepted payment, failed to provide that service and now refuses to let me receive the funds.

I am a busy business woman. I am the rightful receipient of these two Money Grams. I have presented confirmed, valid control numbers, along with the proper form of identification required by MoneyGram. MoneyGram is interfering with my business by witholding the funds I need to operate it efficiently.

Update: Aug 8, 2014
The sender, Doug Gorman, flew into Las Vegas to visit family, his horses and to help me resolve this issue. We called MoneyGram together to avoid being told, once again, that MoneyGram needed to speak with the sender. When the customer service rep told me the sender had to contact them, I handed the phone to Doug. Doug explained that he was the sender and had authorized the release of my money on 4 previous occasions. The rep said there was no record of any of those calls, so Doug asked for a confirmation number to document our call. The rep stated that, "It doesn't work that way" and said he would transfer our call. I asked for his last name and he refused to give it to me. The rep said he couldn't help us any further without putting us on hold. When we refused to be put on hold and asked to speak to a supervisor, or anyone that could help us, he terminated the call.
We called back immediately and received the same treatment from another rep. What do we have to do to get MoneyGram to release my money?

Sincerely,
Melissa Ohlsson

Posted by Anonymous


a transfer was done from tampa florida on friday january31 today is february the 6 and money gram mexico wont pay it and the office it was send fron wont return the money they givin us a running around we are a moneygram frequent costumers our service number is 5188 and we will like to stay with your company but will appreciate if someone will look in to this matter and give us a quick response
sincerely thank you

Posted by not satisfied


my grandmother sent me 600.00 for school and they put a hold on it..stating that the name used was to close to another another name that has been restricted from using money gram..and that there would have to be more detailed information on the receiver in order to get the fund..once the phone call was made..they wanted to know what the funds where for..they not only asked me..they called my grandmother to ask her...once the name cleared they had no business asking what the funds were for...so I will not be using Money gram anymore...the nosy bastards should find a better way of doing business...Western Union is a lot better.....

Posted by Anonymous


My experience has not been pleasant one with moneygram. I purchased a 200.00 money order and did not use it. I put the name of the company that it was for on the money order. No one would touch it sense I placed the payee name on the MO. So I had to sent it back to money gram. It take 65 days for them to give you back your money and yo have to pay them to give you back your money!! I called and called, they would only tell me we are a small office and do not go to the mailbox everyday? What? Is this 2013, money gram functions on this level. This is so primitive, and no excuse to keep someones money for so long. Outside of suggesting to me that this is the way we do things? No supervisor to speak with, no corporate number to call. You are just at the mercy of the foreign person that answers the phone that you cannot understand! What a crock, Shame on you moneygram

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