NetSpend Corporate Office

NetSpend corporate office headquarters location, phone number, address and feedback

Please find details for the NetSpend corporate office below. We do our best to keep this information current, but if you are aware of any updates to the NetSpend corporate office headquarters information we have, please feel free to submit an update.

Corporate Office Address:
NetSpend Corporation
TSYS
701 Brazos St.
Suite 1200
Austin, TX 78701
United States
Phone: 512-532-8200

NetSpend Corporate Office Comments

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26
Sep

Posted by LIVE


9/26/23 7:19AM

I Negotiated With Netspend To Accept $200 For $800 In Claims When Then I Go Pick The Money Up Its Not There Or The Number Was Wrong Or They Gave Someone Else My Number, Then They File A Claim I Wait 14days They Tell Me The Claim Was Denied When I Was Approved To Get Receive Money That Netspend Owed Me, Now Since My Claim Has Been Denied And No One Is Directing Me To Go Get My Money Now Since You Have Not Stood By Your End Of The Deal Then I Want To Go Back To The Original Amount Wich Was $600 Since Alex Garza Refused Ot Answer Her Emails Or Notify Me How And Where And When I Get My Funds Then I Want To Go Back To The Original Amount For $600 Since This Negotiation Isnt Working Out And I Should Not Be Having To Go Through Disputes For Money That I Was Already Approved To Receive..if I Cant Get My Money Today Then The Deal Off I Want The Full Amount And I Dont Mind Contacting Aaa For A Arbitration

31
Jul

Posted by Anonymous


7/31/23 5:13PM

My account has been hacked since last Monday. Someone goes in the app and add a email and phone number and order new credit cards. I have to call in and have you credit my account $25 and $3.95 daily. I specifically put in the secure messages that only my phone number should be provided for activity on my account no emails but the app keeps letting this hacker in. Every time I call customer service I am put on hold and when I provide them what's going on they answer me back as if they are reading from a script. I have been on hold for hours since Monday. My patience is then. The only reps that know what they are talking about are Patrick, Laurie and Violet. Even the supervisors are rude. Carl told me, don't talk over me. And today I don't have access to my funds because a restriction is on my account that the supervisor is unable to lift. I need to pay my bills. My balance should be $1,917. A credit of $25 and &3.95 should be applied now. I asked that my funds be transferred to my other netspend account. They are unable to take care of that today. I want $200 put in my account ending in 2371 so I can buy food. Please call me do I can elaborate clearly what is going on.

28
Jul

Posted by Charbaby


7/28/23 4:48PM

I got a NetSpend prepaid card and deposited money on it and use my own money. I had to leave my home of residence due to domestic violence and didn't think about my NetSpend card. Now 5 years later I owe them $815 and not using the card fees. I asked them to please remove the fees or at least cancel the card but no they're going to keep charging me $5.95 unless I pay them the $815. What kind of pieces of s*** would do that to anyone never mind a domestic violence victim. They just want to take your money and care nothing about anybody but themselves and their money. The fact is now I pay $815 for a piece of plastic I no longer even have and never use the dime of their money. Disgusting despicable and should not be able to do that to people that don't use the card and don't need it and continue to charge them for years and ruin their credit. Why are they not out of business because they really should be

06
Jun

Posted by Anonymous


6/6/23 9:17PM

I know one thing for sure, I had a direct deposit from my job uploaded on my netspend account and now they are not letting me access my money I had activated a card from them over the phone on,06/02/23 and I am told by someone that I talk to in the app secure inbox that my hard earned money cant be used because that card is not associated with my account. I want to know how that card isn't associated with my account when your company told me that card was successfully activated and ready to use. I want my money back or there will be some thing done about it I can promise you that. I suggest you look into who you have in your employment cause they are stealing from hard working Americans.

15
Mar

Posted by NetSpend Sucks


3/15/23 12:15PM

My mother pass oct7th022.in November I call this POSbank about her..mf froze and in the same day closed her account also went frm 6h 24h 72h 7dz 10dz 30dz and 120dayz..and I have called and get raped every day to this day.and more than 90h on my phone with *ukkin* #!woof# a*s unprofessional employees.yesterday no wait in December one of them fücks confirmed gave her word that after 120dz they will be sending me a check that 120dz was completed the 6th of this month..now my a*s has there dick still hitcïng me and told me yesterday that they sent Her the check..

07
Feb

Posted by Joe dirt


2/7/23 6:26PM

This company is a complete scammer now. After years with them. They close my account with no warning and said because I deposit my money on card like always have. That it is against their agreement? No one will help and they just stopped my only source of money to provide for NY 2 little boys and fiancé. I'm the sole provider and worker. It's completely false information and they have no reason to close account with no warning after being with them for years. Legal actions is what is going to be done to stop this kind of business scam.

25
Jan

Posted by Ken


1/25/23 10:15AM

I am very disgusted with how I was treated by the manager Zoe in costumer service. My account was hacked and unauthorized use of a card I never received. My money is continuing to be taken and I'm left with nothing. Is this how your costumers are treated.

06
Jan

Posted by Anonymous


1/6/23 11:30AM

They had the nerve to cancel my card without telling me. So netSpend this is how you have $60 billion dollars by stealing from people. Well, I guess it's time you pay back all the people you stole from and it's not right. Do you think people don't keep a paper trail of what they have and what you took from them? Technology. Cameras on phones, computers, and the biggest man of all GOD! How are you going to answer him? Maybe he will help me find a good LAWYER! GOD BLESS YOU

26
Oct

Posted by Jennifer


10/26/21 9:28AM

My three kids had been given some money and they like to put it on a card so they can purchase things from online or order from restaurants. I went to Wal-Mart and purchased three cards with their money. I then proceeded home to activate the cards. I activated my nine year old daughter's card in my name, she then used it minutes later on fornite on xbox. Then my husband and I called to activate my eight year old sons card in my husband name, my husband talked to Netspend to veirify his identity they then stated they needed him to send in verification and all that. My son had put sixteen dollars on his card to also spend on his xbox, but was unable to use that same night like he wanted. So we still have not used this card I just let my son use that amount from my card. My fifteen year old daughter also tried to activate her card under her name, she had no luck in activating the card so today two weeks later I was off and had time to call Netspend Customer Service. The agent wanted to speak to my daughter to verify her identity, so she did she then asked to send in a copy of ID and utility bill remind you again I already told the agent she was fifteen. She doesn't pay bills. She then said we can send you a refund with a processing fee of $5.95. I said what you are charging her a fee for her $10.06 that is on that card. I DO NOT RECOMMEND anyone purchasing a Netspend card they are full of it. It should not be this difficult to get your own money, and ya'll are banking from the $5.95 return the money fee and the $2.94 you charge when you buy the card from the store. I also called the corporate office to complain and it pushed the option I needed and the phone disconnected. I think Netspend should be brought down for ripping people off.

18
Aug

Posted by Don't have one


8/18/21 10:32AM

I am so sick and f***en tired of every 2-3 months customer service makes me get a new card and cuts off my account before they do it so I have no choice and I'm stuck with no money been like this for about 2 years when I call they give me bunch of run around about it Every time I'm really thinking about to go somewhere else Every time I ask to speak to a manager I never get one they end up just hanging up on me. Someone from hire up want to solve this before I go somewhere else.

16
Aug

Posted by Nikki


8/16/21 6:21AM

NetSpend cancelled my account without notice stating I was gambling through and then said we are protecting my account from fraud which there laying this company needs to be shut down I have children am supporting as a single parent

12
Jul

Posted by Joseph


7/12/21 2:11PM

I have one of your cards that was loaded by mistake, I'm having a hard time activating this card. I've called several times trying to get it activated and what not and at one point two weeks ago I asked for my cash to be sent to me it hasn't been. I'm looking forward to trying to get my money will someone get back to me and help me with this matter I would appreciate it.

24
Jun

Posted by Andre Smith


6/24/21 7:06PM

I used NetSpend virtual account to securely pay my water bill. I received email with confirm with MoneyGram ref# from NetSpend, whom they(MG) say is invalid.my water service has not gotten payment, I have sent all receipts from6/11/ pmt, email from my water services no payment. NetSpend person name Ashley has given me the run around since 6/14. Fistbpmt return, then received, then proof to it's a visa/ MasterCard issue. I have proof ofpmt I was removed off covid 19 payment plan. Someone please assist me

18
Jun

Posted by Staycee


6/18/21 11:27AM

Your operators have messed up my account again. I was on hold for over 2 hrs luckily I have another phone. But they blocked my card again which there is no such thing it got canceled so for 5-10 business days I can't get to my money?? The operator said if you can get someone with a netspend card you can transfer funds to it so I found someone we went through that whole process and after another 1hr she says oh we can't transfer your funds until you activate your card WHAT THE F!!!!! IF I COULD ACTIVATE THE CARD THEN I DONT NEED TO TRANSFER FUNDS TO NOBODY!!! YOUR OOERATORS REALLY NEED TO GET THE FACTS STRAIGHT AND THEY WOBT TRANSFER OR TELL THE CORPORATE OFC NUMBER SO ONCE AGAIN BETTER BUSINESS BURUEA WILL BE GETTING CALLED

15
Jun

Posted by Anonymous


6/15/21 10:18AM

Your company sent my husband card to the wrong address someone used it took both of his stimulus checks that were deposited on to the act and used it. We filed a dispute and you say they was no error we had got a new card because that card was no use for 2 years . Your company is scamming people that not fair and I reposted them to the bbb. They never sent email with the evidence of way it wasn't an error. It was a won that used his card

14
Jun

Posted by Terlanus


6/14/21 8:36PM

NetSpend is very unprofessional and very rude and very inconsiderate I called NetSpend today which is June 14th approximately 12 in the afternoon about a birthday that charge my car just to verify the merchants and the representative that I spoke with from NetSpend block my phone in the process and then turned around and told me that she started yeah she block my card and she didn't understood what I said and she cannot unblock my card while I'm on vacation and all that Orlando Florida to go to SeaWorld and to allow me not to have access to my money which I lost out on the Sea World trip not only did I lose out but I'm stuck at my car and I have no food or anything and the only thing that I was told was that I apologize and it's nothing we can do this has to be the most horrible as property that I've ever dealt with to leave me at the stress and anguish sleeping at my car hungry and not having money for the lack of communication and the unprofessionalism that I experience

11
Jun

Posted by shade


6/11/21 5:26PM

ello my name is shade Ogbebor i from las Vegas in live in las Vegas i had some one take unauthorize money out of account with nets pend meta bank out of Austin TX for total of $3,674.84 . Netspend blocked my card on 5/20/21 and notified me on 5/21/21 via email that there was a account issue to call the fraud department . I called the fraud department i asked what's going on what happen to my money he states there was some with draws from wells Fargo bank . I was working and they took money starting on the 5/18-5/21 before netspend blocked my account . I filed a dispute claim Number #12462595 and they told me it will take 10 days for me to get my money and i will get a response by 6/7/21 . the days comes and the come back with they didn't have error some hank my account some how and the money is mines my taxes and work check they even took that also . I read their BBB reviews and this happen to people and they have to fight to get the money back . I need help and getting my story herd and help with getting my money back due fraud . I am a single mother and trying to have funds for hard times or good times and i been with netspend since 2018 and i had my card for a year and this never happened to me and they are acting like it's not a big deal and i need to let my money go please help me . I filing a police report , i have my time card showing i was at work when my funds was being taken out of account . They even took money out in California and i am here in las Vegas and the bank doesn't find error after their investigation , i need cameras pulled and for them to prove to me i authorize this because i wasn't aware at all and i am heart broken about my money , Respective told me my case was close and can't be reopen . I had to go weeks with money . fedx lost my card they didn't want to express me card for the $25 fee was trying to make me pay when i never received the card . I asked for a manger and she assured me she will send me a card , come to find out she didn't and the rep had to send me another card and i had to wait into 6/3/21 to finally get a new card . They been so careless about my money i did dispute in the past for $20 ,120 dollars and got that back so i am only made to believe this is true theft . I cant stop crying or worrying about my hard earn money please help me get my money back .

24
May

Posted by AMugnani


5/24/21 6:01AM

I have had Netspend for almost a decade. They have supposedly been down for a month. They are holding my funds. They say they don't see anything on my account. They are all liars. They don't help and they don't understand a damn thing. As soon as I get my money I'm leaving Netspend. I hired an attorney because this is ridiculous stealing peoples money.

12
May

Posted by Toody


5/12/21 1:16PM

I called Netspend customer care to inquire about an overdraft fee. They told me it was because Apple Pay charged me for 5.00. I told the customer care rep I wanted an investigation because I don't know why Apple changed me five dollars. The rep had a very heavy accident and he was talking fast, on top of that the connection was bad. I kept asking the rep to slow down and repeat what he said. He said he had to CANCEL MY card! To make a long story short.... I told him never mind I needed my money to PAY on my HOUSE because it's in FORECLOSURE and I had to pay my bill on time. I told the rep I do not have time to wait for a REPLACEMENT CARD to come in the mail. I told the rep never mind, I can call Apple myself to find out why they are charging me and DON'T CANCEL my card. He said I could not do that and my card had to be CANCELED and I would have to wait for a replacement card in the mail. I asked to speak to a supervisor. After being on the phone with the rep and supervisor for more than a hour they dropped the phone call and canceled my card anyways. I am sooo upset and frustrated!! I am the customer and I should be listened to )o: This incident happened on 5/10/2021 around 2:30,EST

15
Apr

Posted by Justine


4/15/21 10:47AM

Hello, I have had a netspend acct for almost 20yrs. Recently I had attempts of fraudulent charges to my acct. (4/10/20)They froze my online access. Contacted customer service they stated they needed document to verify my ID. I emailed them pics of documents. Then by Monday (4/12/20) called customer service they stated that all my accts were closed ( I had 3) and they are sending me a chk for balances and I cannot open a new acct. My SSI payments and unemployment funds were going into the visa premiere acct. Im partially disabled cannot get about that good. I asked to speak with someone who has the authority to remedy this situation and was told i cannot talk to anyone cause they cannot reverse the decision.I live in Ny where we are considered a Hotspot for from the covid virus. I would appreciate your assistance in th matterdecision. Thank you

31
Mar

Posted by Marvin


3/31/21 1:09AM

Netspend put a hold on my card when i reach out to them they told mebi owe $1.50. And i have to pay it off. Mind you this card iam using is a total different avcount when ask to speak to a supervisor she ask me why. Nect here comes someone sound just like her told. Me i have 2card and. I have to over draft for $400.. This is ridiculous .i am making sure Netspend. Will be out off business. Everyone. Who is going through this lets join force start off with beter business bureau.

17
Mar

Posted by Swalk197921


3/17/21 11:31AM

Do Not Bank With These People. They Stole Money From My Account Up To $100. Now Wont Answer My Calls Or Emails! Im Filing A Claim With Attorney General's Office.

16
Mar

Posted by KENYONNA


3/16/21 12:01PM

My account locked. I don't have 10 days to wait i need to talk to someone

13
Mar

Posted by Love Brother#1


3/13/21 2:39PM

Disgraceful company. They accepted Stimulus check from IRS, then denied me access to my own money. Then they wanted me to send my personal info to them ( drivers license, social security number and another form of address verification). I live in Washington D.C.. Then when I refused,they said I would have to close the account. I said Cool, send the check back to the IRS. I was then told, they could not do that but could refund my money. Send me a check minus a $15 processing fee. That's bullcrap. Now I'm contacting the IRS about this.

11
Mar

Posted by Ms Chisolm


3/11/21 2:13PM

My friend western union me 100.00. it was reportedly supposed to be there yesterday ...It is not there and the customer service reps are ill trained and incompetent...they refuse to let me speak with a supervisor....they lied about the transaction, as WU sent me the transaction confirmation number, the tracking number and checked thoroughly that is was accepted at netspend....where is my money and you will definitely lose a customer if this is not resolved asap....stealing during a pandemic is wrong and illegal...and hire people who can do the job and speak english well

04
Mar

Posted by Juliane


3/4/21 3:53AM

And Once again!! you put another security Hold on my card, I have BILLS coming out of it, and Now your not gonna pay my bills with MY MONEY, return my bill, and get socked with late fees and reported to a credit agency. This is MY MONEY I PUT THE MONEY ON THIS CARD and you take it. Do you think this is funny? I sure don't, I have contacted an attorney YOU ARE HOLDING MY MONEY UNLAWFULLY!!! I want this Security Block off of my card ASAP!!!!

26
Feb

Posted by Tigntiny2020


2/26/21 8:25AM

I need someone from this office to contact me today. Y'all have stolen$195 from my husband!

24
Feb

Posted by Leah Baker


2/24/21 1:21PM

I lost my card. I paid $25 to express mail a replacement card. The representative told me it would take 2 business days to receive the card. Due to severe weather my card was mailed to me but I received it 8 days later. When I asked for them to refund my $25 they told me that they could cancel the express mailed card and mail me yet another card that would take another 10 business days....obviously I did not accept that offer because it would mean I would need to wait longer for access to my funds. I call back to see if I purchase another NetSpend card if they could transfer the funds from my current account to a newly purchased NetSpend account they told me I could. I go out spend $24 to buy a new NetSpend card I called back to activate my new card only for them to tell me that I was not able to activate the card I just bought and then that they would refund me my money and charged me $5.95 for a car that they told me to get. Thank God as I was on this call FedEx came with my replacement card the representative told me they would refund all of my money just the $20 not the $4 I spent to buy the card and send it to me in a check all this running around for nothing I'm not blaming the representatives I'm blaming corporate I'm blaming the guidelines that they have in place for these representatives to have to share with their customer which makes absolutely no sense I've been in NetSpend customer for over 15 years and they have made more than enough money on me based on fees they have charged me I have a PNC account I am just going to move all of my money to PNC and just wait for my paycheck to come when it comes the only reason I chose NetSpend is because I got my paycheck early but after all of this run around after all of this money wasted I will never ever ever buy a NetSpend card again this was a horrible experience and I pray corporate is reading this so they can look at my account specifically and they can make changes and not put anybody else through this mess!

22
Feb

Posted by Maria


2/22/21 9:33PM

Netspend you have no right to keep my money. Simply by just anyone calling saying that they're money was taken out of thier netspend card and gives information on where it is getting used and your on the phone with netspend while its being done and its from a 3rd world country and you live in Texas and they still let it happen is just plain simple that themselves are thieves to ..shame on all the netspend employees

13
Feb

Posted by Juliane


2/13/21 2:27PM

this company is not just a joke but a bunch of liers, and theaves, I have refunds that they will not release to me telling me they have to file a dispute, no they don't I have never had to file a dispute before they hold on to the money and only release it when they feel like it, and when they release it they put a security hold on your account and you have to call them to explain why you got the refunds, This is My money Not theirs I don't have to explain anything. I ask to talk to a supervisor and I'm put on hold forever and then hung up on, customer service is very Rude yes I got rude right back at the names of all 3 customer service reps are a Brian, unknown where I was calling too, 2nd Gen again unknown where I was calling too and a Sophie unknow where I was calling too. NetSpend has my money and will not release it. making my account to be in the red. Not happy!!! funny they received 1 refund and released it but will not give me the rest. I will be going to another company.

06
Jan

Posted by Leola


1/6/21 3:33PM

Netspend did the same to me. They locked my account an told me to submit documents to state where I live, and to prove where I live. I sent them every thing they asked for, and they still will not give me my money.!! I got in touch with the bureau of consumer protection. I found out that they were sued for 10.million dollars.? You cannot withhold someone's money. I have bills to pay. Next I am going to try to get some attention from the public and let them know what is going on Grand Prairie legal lawyers will help. Don't just sit and let this happen.! Get some legal help if you can. They need to know they cannot do this.!! I am so ashamed of them.!

06
Jan

Posted by Wisconsin.Rosie


1/6/21 9:16AM

Seriously something is going on with netspend and it is got to be fraud or pirates. Theyve lockes my account and will not unlock even after I provided everything possible to prove my identity and some extra documents to make sure their was no way my identity could not be verified. They charged me monthly fees for a locked account I could not use, I couldnt spend my money I couldnt access it I couldnt get it send to another account yet they kept taking money out of my account whenever they pleased how can they spend my money and transfer it and even touch my funds when I was not even able to....I spent up to 8 hours a day on the phone on hold and when I got a service person to talk to they'd find a way to hang up on me they did this every time. They also just put me onhold with out telling me and left me on hold for two hours....and still did not answer. They said it was suspicious activity is why they locked the account there was no SUSPICIOS activity I had needed to check my balance one day and my phone was dead so I tried to use a friends phone device to log on netspend thru the web browser and because I used my friends phone because my phone was dead and needing to be charged they locked my account....I called on Dec 10th my account was locked five days before today is january 6th
....they charged me monthly fees and I didnt even have access to my account for the month to charge me for monthly fees. I want my money back they took out of my account when it was locked because how can they spend my money but I can't amd they will not unlock my account they sent me a email saying they are going to close my account...I had called a few times and one time my info was not found. Ive spent the past MONTH trying to get my account unlocked and they will not unlock my account I sent them more than enough documents to PROVE THATS I AM WHO I SAY I AM AND THAT WAS MY ACCOUNT...I'm livid.....they had no right to do all this...then hang up on me every time for a month are u mf kidding me this is wrong along with mental customer service ppl who do rude things like lie hang up on you, mute you and will not respond or help you...... Ive been a loyal card holder of netspend for years and for them to treat me so wrong I am emotional highly and offended about this all.....I wantBKQT something done

06
Jan

Posted by Gina


1/6/21 8:28AM

The way NetSpend has been treating it's customers lately has been pathetic. I have used NetSpend for years now and receive all my money on my account and uae it for everything. It's been a week and a half since my card was cancelled due to unfamiliar transactions and the woman told me I'd have my card in 24-48 hrs as courtesy and it's been as I said 1 week and a half. I have contacted customer service so many times and for a week now they won't answer and are saying they are busy on their machine and hanging up. I have wrote them twice have not received a response. I waited a week and half for a card I was told I'd get in 24-48 hours and can't even get through to someone for a week now?????? I did what they suggested on the recording and wrote them TWICE also no response. This has gotten to the point I had to western union money to be able to do anything and I want the fees reimbursed. It is not ok what they are doing and not allowing anyone to even contact them. Just had to pay to order a card to come in 24-48 hrs since it's not come and I need to be reimbursed for that fee. I looked up corporate and you guys say hit 1 to leave a general message than hang up when I hit 1. You can't expect people to trust in you to have accounts and money of ours and make it impossible to get through or even get a darn card. No regular bank would ever do this and neither should you guys.

06
Jan

Posted by Philip


1/6/21 2:53AM

NetSpend lock my account for no reason me and my daughter was stuck out in the freezing cold for 2 days thank God the state police helped us get a hotel room for Thursday my card was fine I called just to get information on how to transfer money your representative said she would do it for me see ended up cancel sending a fraud alert on my account because she did not know what she was doing on top of being in the cold for 2 days we both had covid-19 because of you guys I've been calling for two days this makes three days all day long for you guys just to hang up on me when you tell me you're transferring me we are still stuck a hundred miles away from home I cannot get access to my money we have covid-19 this is so outrageous it's unreal honestly you have endangering the welfare of a child not counting holding my money and stealing it neglect of a child all I'm asking for is enough out of my account to get home it's my money I should at least be able to get home I'm supposed to be quarantine instead I'm on the street trying to get hotel rooms with covid-19 there's a horrible situation trying my hardest to not infect other people do you realize I am supposed to be quarantined and I can't because of you guys holding my money every person that would that would contract covid-19 from me and my daughter you are to blame I file a state police report for endangering the welfare of a child I will sue if I don't have my money in the next day

05
Jan

Posted by netspend victim


1/5/21 11:24AM

This company sent me a debit card at an address given for a covid test at CVS Pharmacy. This card was never requested. The customer service number does not allow anyone to speak to a representative. The corporate number does not allow anyone to speak to a person or even leave a message, although it is an option given. The number disconnected when I pressed 1 to leave a message. I refuse to give my social security number as was requested on the customer service number. I am writing a letter to the corporate office. And want to be assured that my credit score & identity are not affected by CVS giving out my social.

05
Jan

Posted by Khiya02


1/5/21 9:07AM

This company is a joke. My daughter started college this year. When so much is happening during this pandemic my daugjter had a school refund deposited onto her netspend card in the amount of 4319.00. She noticed on her second or third purchase her card was locked and she was told that someone was trying to get into her account. She has been getting the run around since $eptember. They first wanted a picture identification, so we sent that. Then they said they needed a indemnity form from her college which her college said they never heard of! Its been months now and she she still has not recieved her funds. We have tried to called the bank that is affiliated with netspend, however the account has been closed and you cant get anyone on the phone. It's sad that this comp@ny can just take people money and nothing can be done.about it! Reading all these complaints lets me know I am not alone. Its surprising that I am not alone in this matter. I hope something can be done and everyone that has lost money dealing with this company can get their money back.

29
Dec

Posted by Anonymous


12/29/20 2:43PM

This company is ridiculous it's been since November 22 that o have called fir a refund because nowhere on your car does it say you have to be 18 years old to activate it. So my daughter activated the card under her name and then they froze the card with money on it and now it has taken me from that date and three phone calls to your company to try and get a refund and we still can't get a refund. Then I asked to talk to someone at corporate and they said you can't talk to nobody and corporate. Your company sucks you need to get everything straight and I want an answer as to why I cannot get my refund back of $120 that you already have you locked the card so we can't use it you have not issued me the second check that I called on the 16th for and now they're telling me that I have to wait for them to investigate it again and send a check your company is pour

23
Dec

Posted by THOUSANDS stolen with no refund


12/23/20 11:13AM

I am so glad I found this cite. I notices someone requested that we file a class action lawsuit. IM ALL FOR IT!

On Nov 23, someone hacked into my account and stole $4000. I had anytime alerts and immediately called the bank to dispute and cancel that card. The hacker made an OTC transaction in Fairfax, VA. (I live in AR and dont know anyone in VA.) I filed a police report. I was told that I did not need to cancel the account just order a new card. I received my provisional credit and my new card arrived.

On Dec 5, I was at work and tried to buy food. My card declined althouh I knew I had money in my account. I tried to call to check my balance but my pin did not work. I tried to log on to online banking and my password did not work. After calling netspend, I found out the hacker got back in and stole almost $12,000. He had changed my anytime alerts to a fake email, which I why I did not know immediately and transferred my savings to my checkings to get it ALL. These transactions were in FL.when I called netspend to dispute, I could only dispute the posted transactions, which was $1800 of the $12000. The other $9000, I had to wait until Monday when they posted.
I received the $1800 after 2 weeks and was supposed to receive the other 9k this Monday. After I didnt receive it, I called netspend and was told they dispute team will not be refunding me because the phone number that activated the card that was used was my number. So basically, they are saying it was me that authorized the transactions or I took it out myself. (I am registered nurse obtaining my doctorates in anesthesia, so I am in no way needing to steal money and catch a felony, destroying my career.)

I got paid yesterday from my job, they wont let me take that money out of that account so I can close it, although the hacker could go back in and steal that money too. Ive called a few times to speak with a rep. Its never anyone with proper English. I cant go Christmas shopping for my kids, its a pandemic, and I dont have access to my money and rhey are keeping the money they owe me, although I have police reports AND can prove i was at work and do not live or have traveled ro Florida. Every time I call, its a long wait and they run me around in circles and wont let me speak with anyone from the dispute team.

So yeah, PLEASE keep me informed about this class action lawsuit. This is the most umprofessional, unempathetic company Ive ever banked with and I cant wait to close these accounts!

22
Dec

Posted by Stephen


12/22/20 2:14PM

It will be spread all over social media internet dstc and upcoming lawsuit. November 12th NetSpend Corporation unexpectedly canceled and locked me out of my bank accounts. Go to Sears without warning in the middle of winter in Colorado. Practically calling a multiple line to fight a human being that works for the company that I may talk to you at 2 in the afternoon. After a short and brief 59 minute weight finally got through to a person who didn't speak in English. Finally after 35 minutes through his head that I needed to talk to a supervisor or somebody that can speak English I was transferred for another 45 minute wait. At this point he told me that my accounts were closed due to suspicious activity apparently ordering a new card because you lost your old one is frowned upon within NetSpend Corporation. This all happened within the midst of the pandemic Breakout I was in the midst of losing my home as it was Thanksgiving to top it off. I called every day from November 12th to the present time today December 22nd. 15 to 35 phone calls a day over a month. They consistently told me that within 7 to 10 business days I would have a check in the mail that was over a month and a half ago every single day today I called no check was ever sent to my address. Consistent lies of the employees working behind the customer service it's something that I've never seen before in my entire life absolute shock the like they would go through just not answer my question 3 weeks ago I started on this new line of bushes stating they can MoneyGram be the money finally somebody with a brain all I had to do was wait 48 hours general manager contact me verify my money 48 hours tops that was three goddamn weeks ago every single day I called 14 times a day. every single day they told me 48 Hours somebody will contact me. That was a week ago. This is illegal netspend has been sued multiple times from the FTC FOR THIS just to remind you america. Finally last night was my last straw I contacted young lady that works there the young lady that I was transferred to in the morning hours approximately 11 a.m. the only manager that I spoke to you that morning and this is the situation that she put me into now I am homeless because of this s*** I was not able to pay my bills i slept outside for an entire week because I had no deposit. No way to get my money I pleaded with her on the phone multiple times please do not send check please please please MoneyGram me my money please of course she said of course you'll be expecting a phone call this afternoon by whatever general managers to set up your MoneyGram deposit is going to kill me I'm going to starve to death tonight pass away tonight because of hypothermia I have no money for Christmas for my child. So afternoon time now it gets dark still no phone call so SC through another Francis hour-and-a-half wait to speak to a human being who doesn't speak English just find out definitely on the lady that was talk to you at 11 a.m. surprisingly he said she doesn't exist is it possible for me to speak to anybody after getting through to another manager last night he said oh yes we have it all taken care of from you they told me my money was put on a goddamn check and sent in the mailTHE CHECK WAS SENT IN THE GAWD DAM MAILAL ARE YOU FING SERIOUS. 7 TO 10 BUSINESSES DAYS WTF IT SHOULD ARIVE SHE SAID 7 TO TEN BUSINESS DAYS
Sent from Yahoo Mail on Android

10
Dec

Posted by Adam


12/10/20 12:47PM

Y'all lock my card from somebody trying to purchase something other than me and now I can't get a human on the phone to transfer the money off my old card onto my new card what a joke of a company

16
Nov

Posted by T shirt


11/16/20 12:41AM

METRO PCS STATED We did not receive payment from your bank institution, best thing I can recommend of course is same as others, to talk to bank or financial institution to get a ETA on when those founds will be available to you again.-GabeVee I WOULD LIKE TO NO WARE MY MONEY IS BECAUSE IT IS NOT IN MY ACCOUNT

13
Nov

Posted by Dau


11/13/20 10:27AM

I have talked to at least 20 different people about my fraud case. Have sent documentation proving that I am the purchaser. However they go ahead and send the refund check to a scam artist. Still calling them to get my refund check. This is crap and this company is crap.

10
Nov

Posted by Anonymous


11/10/20 7:24AM

I filed a dispute they turn around and told me that there was no error found I don't see how they can figure that out when I ordered a motor and got face mask instead they told me the money would be put back on my account that was four months ago now I'm looking to open the lawsuit and Sue the f*** out of them that's been network chat I've been with them for 25 years then worth a fuking nickel now

10
Nov

Posted by Melissa pissed


11/10/20 12:05AM

Netspend let a lowlife theif obtain a card with my social and birthdate and let them access my account and steal my money they failed to do identity verification and let them take 2800. I am now homeless with my kid they have totaled 750k alone just last yet they embezzles and I am pressing charges on every last on of then

21
Oct

Posted by Cat


10/21/20 7:23AM

i have been with netspend for over 5 years and recently i have been having mulitple fraud on my account. i received a message at 403 am about attempt of fraud. for protection they did close down my card however i have been waiting for my card and while trying to access my funds using transfer and flashpay id. they have told me multiple lies and now i cant even transfer saying i reached my limit when a rep from the company told me it was unlimited. i have money just sitting there and no on can help me. only one rep has been helpful but ive gotten the run around so many times. i am passed furious and when i get my funds i am closing my netspend account

19
Oct

Posted by Jaycigil79


10/19/20 8:47PM

They took $700 from me. They helped somebody else open another account in my name and transferred $700 from my account to the fake account. Then they shut down my account, won't give me info so i can get the cops involved and wont help me recover my money i have contacted an attorney they have to be stopped

16
Oct

Posted by iamthatiam71


10/16/20 9:17AM

Netspend needs to reimburs me for the month of September 2020 I was in jail and showed proof I was told me no error was found I'm not happy want to file a class action lawsuits

02
Oct

Posted by PISSED OFF


10/2/20 4:48AM

Theses ppl stole my husband's hard working money, has told multiple LIES, locked him out of his account, lied about refunding his money! Oh TRUST ME YOU WILL BE GETTING SUED AS GOD IS MY WITNESS!

16
Sep

Posted by D


9/16/20 10:02AM

Crooks! Stole money from my account. When i call, I have to answer 100 security questions before I can access my account, however, one of their reps. was able to transfer money to another account without my PERMISSION OR KNOWLEDGE. I called CS and the Rep pretty much accused me of giving someone my information. I assured her that I did not and all she said was that she would complete a report that can take up to 10 days to investigate.I was then left on hold for a long period of time before being put back ion the que. This is ridiculous and I am highly upset.

10
Sep

Posted by Angel


9/10/20 5:36AM

I can't believe that I was told that I couldn't be help at the time, when I am trying to report that someone used my card without my authorization.
The customer service person told me that I had to wait until the money was taking out before anything could be done. This is the reason for my call, the money was taking out. I not understand why my card wasn't just blocked and I was sent another card. So now I am too afraid to load more money because the person my do it again since they my feel like they got away with it. I used my card to pay bills, it will mess me up. She also gave me the phone number to the place, no one never answer the phone.

19
Aug

Posted by Ms. J


8/19/20 4:48PM

I've contacted a lawyer to deal with netspend because you guys are frauding the customers . I'm gonna sue netspend for taking advantage of customers . I will not continue to have anymore discussions or phone calls about what ive been dealing with

30
Jul

Posted by Michelle Wilson customer


7/30/20 6:55PM

Your company is horrible you guys have stole my money you guys have lied about moving my funds multiple times your refusing to give me my money I have called you guys you have lied constantly I will be filing a report I'm pregnant I've verified my documents you guys are still refusing to give me my money

29
Jul

Posted by KasseyF


7/29/20 8:13AM

Netspend is a joke. Literally 2 months in a row I have been dealing with people hacking into my account. I literally have been with y'all for about 4 years maybe longer. I have never encountered any of this. Your customer service team is ridiculous their training skills need to be reevaluated. 4 times I have spoken to someone who claimed that I didn't have an account after giving them all my information including my account number and they claimed they still couldn't find my account. One young lady was so rude she literally transferred me back to the automative system and I had to wait 25 more minutes for someone to come back on. Not only did y'all cancel my card and lock me out my account but when I asked for a card to be expedited because you are putting me in a bind she told me it would cost me $20. Really?? You're going to charge me for something YOU did? I promise you the moment I get that card I'm removing all my money out of that account and closing it. You guys are the absolute worse. I'm serious I will be following up with my lawyer because this company is beyond unprofessional and literally has no compassion for their customers. I'll be putting my money in a bank from now on because I know I can at least go there and get a temporary card.

24
Jul

Posted by April040258


7/24/20 8:09AM

We've used this netspend account since our kids were in college, 2000. Never ever had a problem til today. We got an alert of an unauthorized payment at 2:04.am that we did not make. We called number on card and were advised that no stop payment could be made due to,it be pending. But instead waiting til it posted and file an I,vestigztion that would take 10 days before I got our money back. This is,hog wash, stop payments can be issued to stop this pending payment and they refused it. I've called all the number I can found. Emailed and faxed. Nothing!!!!! I called the Austi. # listed above and they just hang up on you since operstor stays away from her desk. I can't even talk to an American person it seems they're all in,China where maybe the hacking is going on. I can't wait 10 days. It seems that netspend is aiding and abbetting these hackers instead of helping the consumer that pays for;the use of these cards the. The corporate refuses to,help.

15
Jul

Posted by Renee rousey


7/15/20 1:12PM

I have been with NetSpend for oh I don't know over 5 years.I have made five accounts now to claim my card is stolen and get a new one expedited to me all five attempts have failed. I've been sitting here with absolutely no access to my money since the 10th. I am so disappointed.and can't seem to get this issue taken care of while all my money is on lockdown. I have me and I have my pets and we are all hungry!!!

27
Jun

Posted by Patrice thomas


6/27/20 3:31PM

My name is Patrice Thomas I been with netspend for over ten years ...four day ado I went to use my card and it didn't work when I called Customer service everyone was rude they call me they close my account because of Some frond now I have kids and I can't even feed them I have no money I can't even pay my bills I'm going to be homeless because there's is stating that they can mail me a check in 7 to 10 business days so my kids and myself is going to starve for 10 to 5 business days something Hass to be done about the situationBecauseI'm going to be pursuing A lawsuit against the Nets spend Because no child should be going hungry for 10 to 15 days because they're saying that I'm not me and they can release my funds to be and they shut myWhole acount down we are in a Pana Demic and if safe to say That companies like net spend Is doing this to a single mother that has kids I can't even pay now her bills or feed her kids and they're telling me I have to wait for 15 to 10 day something will be done

25
May

Posted by Joyce


5/25/20 9:58AM

I am my nephew's representative payee of Social Security benefits and my nephew has received his stimulus check through NetSpend and they refused to post his check to his card because they are falsely accusing him of being a minor child and they request us to send an information proving that he is not a minor child and we have done that through kingsoopers store and every time I call them they state that he is still a minor at the age of 25 years old so he needs more verification from his parents stating that he is the age of 25 years old such as being a grown adult man and wish this makes no sense to me because he can talk for himself without his parents being involved into any of his situations. I talked to NetSpend management and they said that we will still need more proof to verify and I told them that I will contact a lawyer and put a lawsuit on them for mishandling my nephew's stimulus check due to the fact of them still thinking that he is a minor it is unfair for my nephew to have to wait on them to prove all information. I will file a lawsuit for wrongfully accused of age, mishandling of paperwork that I sent then three times to prove his age and who he was, also file a lawsuit for distress and pain and suffering. They still are refusing to post his stimulus check. NetSpend has sent me an e-mail 3 days prior of them seeing his stimulus check that was supposed to be in post it to him needing information approving who he was but now they are saying that they will post his check on verification of information but they are needing from him once again. This is cause for a lawsuit filing on NetSpend. My nephew is a 25 year old disabled man such as a social security recipient and he receives all his money onto his NetSpend card and now they want to verify who he is this is very degrading to my nephew with him being disabled. I am the card holder of my nephew benefits because he does not know how to handle his own money. Once everything is resolved with NetSpend I will remove the two clients that I have under NetSpend as being the card holder for them and I will find them another card company that will handle the money correctly that needs to be put onto their card. I will still place a lawsuit on NetSpend for mishandling information on the behalf of my nephew and pain and suffering of him not getting his stimulus check.

12
May

Posted by Piss off


5/12/20 10:43AM

I have been with NetSpend for over 8 years, but now I am set up. I have to local ATMs I have been drawing money out of 4/8 years, all of a sudden I can no longer use them and I have to go 4 miles to get money. I am disabled and in a wheelchair , as soon as Social Security opens up and I can change my card back to the Social Security Federal Express you guys are done.

27
Apr

Posted by Scott


4/27/20 5:03PM

I added money to my card 13 days ago tried to use it once you people thought it wasnt my normal trasfu*kingaction so you lock my gosh darn card ive emailed 20 times got email back from president and few others oh were on it sir 13 days still fu*kin locked whoever reads these quotes all of us need to file a lawsuit against these jerks were out here starving while they hold our money gaining intrest off of it get my account unlocked now you fu*king imbeciles CARD # 4039 9529 0369 5434 DO YOUR FU*KING JOB OR QUIT O SPEND LOTS OF HOURS ON SOCIAL MEDIA A DAY BOY AM I GONNA DOG YOU PEOPLE IT WILL END UP HURTING YOUR POCKET WATCH AND SEE JERKS

22
Apr

Posted by Calonny


4/22/20 7:37AM

I have been calling netspend customer service regarding my new card being activated due to someone in the Philippines that I dont know trying to take money off my card. My card and account was immediately blocked and they sent me out a new one. I have been on the phone with customer service for two weeks trying to get my new card activated and not only they had me on hold for more than three hours, but they have been given me the run around regarding my addresses and the mailing address where all my mail goes. I sent in my social security card with my driver's license twice already and they said they are going to review it in six business hours which is almost to closing time because of central time. As of now, I have no way of retrieving my funds so I can take care of my errands. Customer service at netspend is rude and I am very disappointed of the service that I have been receiving.

21
Apr

Posted by Smith


4/21/20 6:37AM

Why are the paying customers of Netspend cards not receiving atleast a customer service rep to converse concerns of our missing deposits. I did not have a stimulus check deposited.... Thank God and I cant get access to my money thats deposited on my card all of a sudden. Bbb is the Better Business Bureau I am filing a complaint today.

16
Apr

Posted by Anonymous


4/16/20 1:03PM

I have money that was deposited into my old account because y'all had me resign up for netspend and I already had a account, NOW MY MONEY IS in my old account and I have emailed them two times and I have not heard from anyone I can get in touch with NO ONE... I AN VERY UPSET AND I have money that I can NOT TOUCH AND I HAVE BILLS... This is really MESSED UP HELP ME PLEASE...

16
Apr

Posted by Beyond fed up


4/16/20 12:27PM

I haven't even dealt with this company and I'm already ready to tell them to screw off. You can't talk to a human and you continuously get kicked off the customer service line. Something needs to be done with this company. As if Americans haven't already suffered enough, I feel like this company is trying to rip me off. My money was due yesterday and I don't even have a pending deposit. What's the hold up? That's my question and I can't even get an actual answer because the phones were set up to not even be able to reach a CSR.

16
Apr

Posted by Levi


4/16/20 10:06AM

Why the I cant get in touch with a human

16
Apr

Posted by Hunters helper


4/16/20 9:29AM

I'm locked out of my account. I have to take care of my family. This is unbelievable, I cannot get online, no one is answering the phone or you keep getting kicked off. Plus when you send an email you get the same response. They need to fix this.

16
Apr

Posted by Crystal


4/16/20 7:30AM

My account is locked for no reason. I need my money now

16
Apr

Posted by OneMaddUser


4/16/20 7:21AM

I have been calling for 2 days, I have sent emails, and still get no responce. I do not know any informatiom about my deposit. And this is ABSOLUTELY RIDICULOUS.

16
Apr

Posted by Brittany


4/16/20 6:25AM

This is crazy as im locked out of my account an my stimlis is on there or will be on there yall customer service sucks like how are u supposed to talk to anyone if nobody answers. I was on hold for 2 hours before i jus said forget it i need my account unlocked NOW!!! You guys can an will be sued if you do not give me my money!!!!!!

15
Apr

Posted by Christy


4/15/20 3:41PM

I am currently locked out of my account for no apparent reason. This is beyond ridiculous dealing with everything we have going on. I need my money to support my family. I'm about to be officially done with netspend.

15
Apr

Posted by Netspend User


4/15/20 2:06PM

Please figure out a way to help card holders that are locked out of their accounts. I was locked out after using my card for lunch and now I'm blocked I cannot speak to an agent because of all this stimulus stuff and people tying up the phone lines I get my employment check weekly on there THIS IS MORE IMPORTANT then this silly one time stimulus or atleast disconnect the callers calling about it when clearly there is no need.

15
Apr

Posted by Unsupported debt card were you c


4/15/20 10:47AM

I don't like netspent cards because they won't support my card so I can use my money that's on the card

11
Apr

Posted by Shantel


4/11/20 10:32PM

I'm contacting you regarding my irs tax refund check
First off I seen where I can add up to 3 cards in so I tried to
Add my fiancé navina Kelly they told me to call them the day my refund hit my account I called in they told me they had to close my Acc because my fiancé couldn't get a card i then ask can she be remove in can I get access to My funds I'm out of work do to the virus in needed my money to pay past due bills etc the lady said let her see a way to remove her in take the hold off my funds I waited 2 hours on hold just for them to connect me to fraud department who then told me money will be sent to me via check in 10 days I said ok well the tenth day I called go see what's the hold up
They then told me they still have my check that the irs needed to verify it I ask why because the irs sent my refund in my name I would see if it was in my fiancé name In they held my check but the card in check from
The irs is in my now it will be 4 to 6 weeks I feel this is not right all that's going on In I will get higher people Involved to investergate the matter that's 5,400 dollars I can't get in it's a world crisis I need my money please release it then I spoke to irs in they said the refund went to my account in is it out of there hands that is my card holder I need answers
Sent from my iPhone

03
Apr

Posted by Anquinette


4/3/20 7:14AM

I can not get in touch with netspend customer servicebit keep hanging up.i need money I filed a dispute

06
Mar

Posted by Leftyone


3/6/20 12:40PM

Please stop text me I went with another debit card co when u get English reps I may come back

27
Jan

Posted by Anonymous


1/27/20 10:58AM

I had $200 refunded to my card Saturday it is saying it's on my card but netspend restricted my account. I spoke to 9 representatives and 2 supervisors who all gave me different stories. I emailed my receipts they said the restriction would be removed in 6 hrs and wasn't I spent from 9 this morn til 12:30 on phone with them for them to tell me to email my I.d my social security card and proof of residence and it be resolved immediately only to receive another email saying it take 24-48 hrs. It's my damn money. Because of y'all my insurance lapsed and I lost my job because of no gas. I've spoke with 14 reps and they all tell different stories. You people suck and I won't my money this is a scam

08
Jan

Posted by Anonymous


1/8/20 5:18AM

I placed an order with this company Nov 7th 2019 just to come to find out it was a scam. I been trying to get my money back from Netspend going on 2 months. Everytime you call you get a different answer.A dispute was filled and they keep giving out different dates that I may get my money back on my card. I have never been through this trying to get my money back before. This card is a joke and Customer Service is a Joke as well. I always have to ask for a supervisor to get an answer a wrong answer. I have contacted the Better Business Bureau for this matter

08
Jan

Posted by Anonymous


1/8/20 5:17AM

I placed an order with this company Nov 7th 2019 just to come to find out it was a scam. I been trying to get my money back from Netspend going on 2 months. Everytime you call you get a different answer.A dispute was filled and they keep giving out different dates that I may get my money back on my card. I have never been through this trying to get my money back before. This card is a joke and Customer Service is a Joke as well. I always have to ask for a supervisor to get an answer a wrong answer.

26
Jul

Posted by Man Man


7/26/18 9:34AM

I will never do business with Netspend again they telling me that I cant touch my money until I receive & activate my card!??? its been over a week and I still have yet to get my card.

05
Jul

Posted by Anonymous


7/5/18 12:39PM

I have been a card holder for a few years labeled as a Premier customer, but my account was closed and no one notified me and now they are telling me it will take 10 business days to get my money. Didn't tell me to contact my job to change my direct deposit information and now I have no money and they just told me it's nothing they can do. This is unacceptable!!!!! NETSPEND IS THIS YOUR VAULUES??????

23
Mar

Posted by ms hurted


3/23/18 12:25PM

I want to know why is Walgreen want me to put the whole $20.00 on my card if I owe only $10.00 put Fees. this do not make any sense. I have been with Netspend for 2 year I get my money late. I go to a bank to withdrawal my money and get a fees for $3.00 plus what ever netspend charge too. it look like netspend is getting over on the small people like me.maybe I need to go higher on this matter.

01
Feb

Posted by LYRIC


2/1/18 9:02AM

Customer Service is really lousy...I've called 5 times today and keep getting either disconnected or after entering the info waiting 5 minutes or longer to then get a phone ringing then it sounds as if I'm being transferred but another phone ringing then after this happens a couple of more times I'm disconnected or told to redial.
UNEXCEPTABLE and this has happened on several other calls I've placed in the past.

27
Oct

Posted by Anonymous


10/27/17 2:18PM

On my birthday (09/06) there was an unauthorized charge of $47.95 from a company called Skinnyfit. I called Netspend customer service and filed a dispute complaint. Customer Service discontinued my card and sent another prepaid card within 2 days which was good BUT the refund did not show up until (9/21)3 weeks later. As of today 10/27 I received a text message that my dispute was erroneous and that the charge was legit & Netspend re-charged my account for the $47.95. In todays world there is all kinds of fraud, stealing identities, unauthorized transactions etc..I am the customer and I entrust that Netspend will keep my money safe and now that there's an issue I was told by customer service (which is horrible service) that I was being charged because the investigation that they conducted showed that the charges from SKKINNFIT was legit. I am the customer explaining that I DID NOT AUTHORIZE SKINNYFIT TO CHARGE MY ACCOUNT the worse thing you could tell me is that it was a legitimate charge. I will discontinue my business this is absolutely RIDICULOUS!

16
Oct

Posted by Anonymous


10/16/17 1:48PM

Netspend has had my money for over 2 months, sent me a refund check that no one would cash or deposite, this is my social security, was told they would mail out another check, now they tell me I have to mail this one back, then they will contact me once received. I'm contacting a lawyer and filing a law suite. My care is being repoed, this company is ripping people off.

25
May

Posted by [email protected]


5/25/17 8:12AM

i was stuck in the cold because netspend di not actitvate my card

30
Apr

Posted by Gardengal66


4/30/17 10:52AM

This was our first experience with Netspend and it will be our last! Our son gave my husband a gift card for $150 for his birthday. He tried to use it but was told it could not be activated because it was a temporary card. He waited several months for the real card and could not activate it because of poor customer service staff. They kept giving him the run around. He found the card the other day and decided to try again. Now all the money is gone - apparently "someone" activated it and used it for an unauthorized transaction over a year ago. Netspend will not allow us to dispute it because it has been over a year and the supervisor was rude - accusing us of lying about the purchases. She told us it was up to us to prove that we did not use the card. BTW...it took us two days of communication to get this far. First, he was told there was money on the card and he just needed a pin. Then he was told he had to create an online account to access the card. Then he was told the money was gone and he would have to dispute it. Then he was told he could not dispute it until 4 hours after creating the account. Then he was told he could not dispute it because it had been over a year. Then he was told he was lying about the purchases and just wanted Netspend to give him more money. Then he was told he would have to resolve this on his own that Netspend could not help him. I can tell you that we will NEVER use Netspend again and I truly feel sorry for anyone who actually deposits there hard earned money into an account with them!

05
Apr

Posted by nj


4/5/17 6:53AM

Date: Tue, 4 Apr 2017 13:01:16 -0400

This is not a name change, this is the initial name i set up my account. My court order doesn't have my name legally changed. I said this 1,000 times. when i called before , i though it was in the court orders, but then i realized it wasn't.

Why Netspend is making this so difficult, after I explained this a million times already. As you see on my updated drivers license, my name still the same. I've been a customer for over 14yrs & this is getting ridicules. All i wanted is to put my name back in the account the way started.
i have no court papers that shows my name legally changed. My taxes should be here any day now & if for some reason, i am not able to access this refund, I will have to get some legal aid, because I said this too many times already.

CALLED LAST NIGTH (04/04/17) AROUND 9:00PM EASTERN TIME & SPOKE WITH A SO CALL SUPERVISOR NAME "TONY" (HE TOLD ME HE WASN'T ALLOW TO PROVIDE FULL NAME), BUT HE MAKES ME FEEL LIKE I DIDN'T WORTH A DIME & BASICALLY BRUSH ME OFF. STAYED ON THE PHONE ARGUING WITH ME FOR 30 MINUTES STRAIGHT & DIDN'T BOTHER TO ACKNOWLEDGE MY 14YRS INVESTED IN THIS COMPANY & TOLD ME THAT EVERYONE IS THE SAME, REGARDLESS OFF HOW LONG THEY MIGHT BE A CUSTOMER.
NETSPEND & ACE SERVICES CAN KICK ROCKS. FROM THIS POINT FORWARD, I WILL ALLOW LEGAL AID TO HANDLE THIS FOOLISHNESS & UNPROFESSIONAL ISM FROM NETSPEND.

28
Feb

Posted by Mark


2/28/17 2:20PM

I have been try to activate my net spend card for several days without luck. No one in customer service can help. I have spoken to,.. no less that 10 customer service reps and each time I'm told to send more self identifying documents. I have sent them everything SSN card, Photo State ID, Birth certificate, billing address. I refuse to send them any more info. They have enough to ruin my life. My card didn't have that much on it. At this point its the principle of customer service which SN has shown EPIC failure. They don't stand behind the customers AT ALL. I am going to tell EVERYONE that I know to stay away from Net Spent they are a scam. I'd love to believe that this would mean something to someone at NS. All I want to do is activate the card I got for my son and I was told I needed a Court Order to prove I was his father even though they have a copy of his birth certificate with my name and signature. MADNESS,...WHAT ELSE?!!!!!!! The CEO is Chuck Harris. Good Job Chuck nice way to treat your disabled Vets.

22
Feb

Posted by Loyd stewart


2/22/17 3:59PM

this is the worst company they wont put supervisor on the phone they keep hanging up this is not a company you want dealing with your money they blocked my son account from his Social Security Check and couldn't tell him why

03
Feb

Posted by Doriefish


2/3/17 1:42PM

I have been with Netspend for several years, and have been extremely satisfied with their service until today.

I have a charge that went through, but the store did not receive it. So I did not get the items I ordered.

I called Netspend and was told it had been credited back to my account which it had not.

I checked my statement, my anytime alert emails, and I called for all of my past transactions.
I have no pending transactions.

I called back told the operator they were wrong and he hung up on me.
I called again to speak to a supervisor and had to argue with the man, who I had spoke with earlier, why I needed to speak with said supervisor,as if he didn't know already! And then when I told him I didn't need to give him a reason, he told me it would be at least 45 min wait. I told him I would wait.

I got on another phone, asked to speak with a supervisor and they put me right through. EXCEPT ALL OF A SUDDEN SHE DOESN'T KNOW WHAT I'M TALKING ABOUT AND WHEN I ASKED HER IF THIS WAS NETSPEND SHE SAID NO! THEN A RECORDING CAME ON ASKING ME FOR MY CARD #!!! WTF?

I have never been treated like this. They have always been beyond helpful.

I am at a loss and scratching my head.
At the very least, I'm seriously thinking about switching cards.
Sad,sad, sad

22
Nov

Posted by Anonymous


11/22/16 10:02AM

My card was comprised on Oct 15th. I disputed on the 18th. Still nothing. Agents put me on hold for a supervisor that never comes and only if they allow you to talk to one. I emailedvthe president but Idk if he wilkv even get it or care.

09
Sep

Posted by porschia


9/9/16 9:19AM

this is the most worst service I have ever gotten I just got a card and uploaded with money then call for a representive to tell me that I cant use my card due to they want to put a hold on my money cause I had a card about a year a go and I didn't use my card now they wanted to charge me 50.00 for not using my card that's crazy I will never use net spend ever again I will not suggest thus card or company to no one. and when I asked to speak to a supervisor I was told that I couldn't speak to a supervisor and to call back in two days.. I would like to speak to someone in the corporate office and is only given a voice mail number that people don't call back. I am really upset with company.

15
Aug

Posted by Steve the pissed off former nets


8/15/16 1:02PM

NetSpend sucks I was a customer with NetSpend for over five and a half years and then my wallet get stolen my card gets used in taking over 240 something dollars and it's been told me they no longer want me as a client and that my dispute is no good and that I benefited from the money being stolen so they're not going to give me nothing in return my name's Steve Anthony Farias and I can't believe NetSpend would pull some kind of stunt like that my advice to NetSpend for everything anybody can especially when they're corrupt and crooked NetSpend sucks

07
Mar

Posted by Jesuslov


3/7/16 10:51AM

I have call many time to speak with someone at the corp office and had zero luck. my deposit was sent to my acct and a hold was place on my deposit due to providing proof of deposit. I have sent what was requested and it is still pending. Customer service told me they a have review my document and approved so I ask why have it been release to me. I was told give them a couple of hours. I ask to speak to someone in the states they told me they were in the states which is incorrect.

16
Feb

Posted by Anonymous


2/16/16 3:18PM

ive been trying to get in touch with a supervisor here for like a week now. I went to a bank and tried to draw my tax refund off the card and they told me it was declined but yet they still charged my card for $4500!! and here I am a week later still trying to find out where my money is. all they keep telling me is to put in a claim and someone will update my account within 10 business days...not acceptable.. that's $4500 of MY MONEY. I have 4 kids and these people expect me to go 2 weeks with $44...smh...rip off!

06
Feb

Posted by Anonymous


2/6/16 12:29PM

Hello, My name is Promethius Brown and I am contacting the Headquaters concerning my account with Netsepend. My income tax was recently direct deposit on the February 2 and I have contacted Netspend everyday almost 3 times a day concerning my account. I understand I have to show proof and have sent in numerous of identification and there still in a block on my card. I am wanting to speak with someone immediately about my situation cause this is just ridiculous.

18
Apr

Posted by Aaron Sieger and Jennifer Pelton


4/18/15 5:08AM

Netspend got my tax refund deposited within 5 mins of me getting my E mail saying it was deposited I shot up to the ATM and from the span from my house to the ATM less then 5 mins they(Netspend) all ready wiped out my account and STole my tax refund and for some odd reason when I call 30 times a day for the last month I get the same 2 people answering the phone a chic at first then she opp's me out to some non-english speaking male that tries to feed me a line of crap and ask to talk to a manager or supervisor he tells me there is non available all day all night I call ! So I looked up the transactions online and there is withdraws from dollar store at 6:15 in the morning but what's funny the store don't open up till 9 ,so obvious its an inside job and I'm FED up so me and my laser is going to contact my area's FBI Branch and make shur they follow up on all these complaints so keep on checking back we are going to organize some type of something to get everybody's information that has been scammed and file the biggest law suit this Texas based scam bank has ever seen so who is all with me "pissed off in OHIO ! Check in to Facebook soon we are going to make a Group call Netdspend Scam 2014-2015 hopefully I'll see u their and can't wait to here your story plus Im getting ahold of Toledo Action News !

16
Apr

Posted by Hydi


4/16/15 12:16PM

This company closed my account on 2/7/15 and said they were mailing my refund check. Today is 4/16/15 and it still has not come! Please if anyone reads this DO Not use this company!!!

16
Apr

Posted by Netspend is fake n wak


4/16/15 12:11AM

Ok so about a lawsuit for these people who do we contact I'm still waiting for my refund checks after having my taxes deposited into this account they decide they wanna close my account n that they will mail me refunds checks within 20 business days well it's been more than 2 months and still no check this is ridiculous they kept my tax money not cool

08
Apr

Posted by Ja


4/8/15 10:47AM

I have been trying to access my money from this card for over three weeks. A telephone associate gave me the ok to use the card... After several attempts I was rejected. I was told I would receive a check in "Twenty business days". This is a very inefficient system not user friendly ,designed to take your money by imposing unreasonable fees. A word to the wise I hope you did not purchase this card in error. Problem resolution with this company is in the dark ages.... Good luck

24
Mar

Posted by Linda


3/24/15 1:59PM

love your stuff been all over Brazos in Austin lots of times recently sorry I had no time to stp by am slugging it out at the supremem court with some illegal petty judge from Tarrant county
The charges most recently on my card are not appropriate linda J Hart Trustee

17
Mar

Posted by datboyNYC


3/17/15 11:59AM

I'm on the phone with their representative now trying to gain access to my money and they've been giving me the runaround for fifty-one minutes now, bouncing me from one call center after another. This is the shadiest, convoluted banking process I've ever witnessed. They have no regard of the customer or the customers money. Mind you, this isn't a credit card...it's a debit card and the funds are there and they won't give them to me. I will make it me mission to take away as much business as possible from them and we should all do the same. STAY AWAY FROM NETSPEND!!!

06
Mar

Posted by Bossi


3/6/15 7:18AM

I have not used netspend since 2012 and I order a new card and had direct deposit set up and now my account is blocked and they are telling me each day it will take 4 business hours my $1200 has been held since Wednesday it's now Friday and I still do not have my money. I was told that the reason my account is blocked is because I owed overdraft charges of $83.00 it's prepaid I said you cannot overdraft, they will not release my money to the new card or send it back to my employer. I hate Netspend and will never do business with them again after I get my money.

04
Mar

Posted by ahuntoon32


3/4/15 1:06PM

I am so upset, my card was compromised, I did everything netspend told me to do. First he fax wouldn't go through, the customer service said I was lying about sending it. I was supposed to have a credit when I got my new card. I got nothing, then they said march 3rd still nothing and as of right now still nothing. I call and the customer service yells at me hangs up on me. I have never been so insulted in my life. I have contacted the BBB and now I don't know what to do next

02
Mar

Posted by Demz


3/2/15 1:41PM

Blocked me out of my account and then unblocked me and after 1 ATM withdraw blocked me again and now I'm battling for my $1400!!! I want my money NOW!!!!

01
Mar

Posted by vicky


3/1/15 10:46AM

I got a 4700 deposit and some how someone was making ATM withdrew from my card I called to report it and netspend closed out my account and the remained money I still haven't got it. I am so mad and every time I get on the phone with a rep they all telling me different things. I just want my money. I think its time to file a law suit. I think netspend is taking money from their customers..

24
Feb

Posted by curtmvp


2/24/15 10:17AM

I just read the first 2 comments on this page a realized that it wasn't just me who's fed up with Netspends customer service. I referred a friend about a week ago and called about the referral bonus. I was given 6 different answers by 6 people, two of them were supervisors. One guy told us that both of us needed to add $40 to ohr accounts to get the bonus, another one said that the referral code was invalid and that my account was not active (I just received a direct deposit a few days ago and withdrew money so its very much active) , a supervisor told me that everything was fine and that all we had to do was go to the webpage and enter info and once he gets his permanent card, we would get the bonus. The guy I talked to today said we wouldn't get the bonus becuz we went about it the wrong way. Smh. I have been. Member since 2008 and customer service has always been a problem. They need to invest some of the millions of dollars they're making off of us and get some more training for their reps. I think I'm gonna take my business to a company who has together.

23
Feb

Posted by Renee


2/23/15 1:33PM

This is the first time they put block on my account I been with them almost 2 years get deposit in my account every month what's the problem this month said my account 180 days how is that I'm really tied of they they need to get it together or they going to lose lot customers

20
Feb

Posted by Piss OFF


2/20/15 5:34PM

I WANT MY MONEY 287.00 DEPOSIT FROM CUTE RATE RENTAL BACK IN MY ACCOUNT, NOW !!!!!!!
I'm so angry I'm reporting your company to everyone.

Every 28 days I rent a car. They charge a deposit and it stays in a pending status. I have to call netspend. and fight you to get my deposit credit back in m account, after 3 business days. Netspend said in the past credit after 3 days.

I get many rep giving me different answer. It is awful. I've been told, it doesn't credit automaticly. Some say it does. I've been told, you can transfer to manager. Then I'm told you can't. When they do put me on hold for a manager They make me wait over an hour. They tell me no they can't credit and some say they can credit it back, and they have. Some say the merchant have to release. I tell them the merchant told me netspend has to credit the deposit. This is the merchant at cute rate rental. Mr. Steve always keep it in a pending status. Netspend have told they can only credit after 3 business day. So today, they are tell me 30 days. I don't think so. They alway try to put it on the merchant so they can get me off the phone. or make me wait along in hopes I hang up.

They have been putting me through this for several months. They always end up just credit it back to my account over the phone. not waiting

I want my money.

Today when I call netspend, you have to enter credit/SSN and pin. I did that it was approved to move forward. I got to the dispute department. Explain, what needed done. This guy lied and said it take 30 days. I said no that has never happen. Then he said the merchant has to release it. I said no Cut Rate never post just keep it in pending status, so netspend can credit it back to my account.

I demanded a manager. They had me holding over a hour. THEY ALL ways do that. When I got a manager, she would not help because to told me I had to go back in the Q and enter the credit number and SS and pin. When I did that over an hour ago. The system will not let you go through the prompt until you enter the personal info. Thats what I did on the initial call.

I could not believe this Christine ( So call supervisor, was making me go back in the Q and wait another hour. Plus she would not very my info over the phone. So I'm waiting another hour. usually when I can get a manager they credit it back to my account after I talk to several people and have waited over 2 hours.

I going to sue, and report you for illegally hold my money from me, Prevent me from getting food, rent etc.
Angela Hartelt

19
Feb

Posted by Bernadis


2/19/15 7:40PM

Im very disappointed w/ netspend .. they blocked my card for no APPARENT reason and could not explain to me why! they claim it was for fraudlent charges and when i asked them about the charges they say they couldnt tell me anything and that they were closing my account and sending my money back where it came from .. i have been a customer for the past 4yrs and this is the ABSOLUTE WORST CUSTOMER SERVICE EVER!!! Not to mention when they transferred me to the fraud department the guy asked me all the security questions and then asked me some questions and clearly hung up in my face!! Im calling the corporate office first thing in the morning and I will be contacting my lawyer!

17
Feb

Posted by Ms. Sirls


2/17/15 5:09PM

I am really upset and disappointed at the way that I was treated the last time I called into netspend. I have been a customer for the past 8 years. Initially I called on 02/17/2015 @ 4:45pm for assistance on why I could not transfer funds from one account to the other. The customer service person did not understand what I wanted her to do so she placed me on hold and never came back to assist me. I am currently on hold for the past hour and 20 minuets, this is unacceptable. I got another phone and called back into customer service and requested to speak to a customer service supervisor and I ended up talking to Greg employee at 5:20 pm. He was not able to assist me either. I now wanted to address the fact that I was still on hold with the customer service person while speaking with him and he refused to provide me with the name or the employee number so I could file a complaint. I am very disappointed and I am ready to end my business dealings with Netspend for the utter disrespect I received today.

Other than receiving your check a few days early this banking system is not worth it. Is the customer service center outsouced through another country. They never understand anything!!!!!! And guess what, I'm still on hold an hour and 45 minuets later! That's a shame!

16
Feb

Posted by very pissed off


2/16/15 10:08AM

The same thing happened To me On February 2 I was shopping and tried To pay for my things and got a text saying my card was blocked.net spend told me that my funds were being send back To the Irs and I went To the IRS and They didn't know anything about it I want all in if u guys want To file a lawsuit against them I am looking for a lawyer also so if u can help me please contact me

13
Feb

Posted by ashlei


2/13/15 6:06AM

They have almost 4,000 dollars of mine because I had my taxes deposited on here. They were available and everything was okay, all the sudden they "blocked" access to my account saying it was for my protection because of some thing and used fraud protection as the excuse, saying it is for my protection!!! Yea yea right! Every dollar I have is on there! I have no money to feed my kids get gas do ANYTHING!! I have sent them the copy of my ID Ss card and piece of mail 4x ive been trying to get it back for 4days! If it isnt available today I am calling a lawyer and everyone else should too! This has got to be the worst company EVER and there isn't any real customer service reps. Just lying thiefs who treat u like crap, while stealing every dollar your family has!!!

12
Feb

Posted by never mind you business


2/12/15 8:15AM

When ever you guy do a class lawsuit were in they pretty much just robed my husband of 7098. After being on the phonfe with them from9am yesterday to 4pm they was supposed to have transferred 1500 from one closed account to an open account, to whichbthey did not fompletely close when he lostbhis card. So instead of his money going to ty he open acc it went to the closed acc cause they never changed his routing number, so they tell us in four hours the money would be on there we call them at 9pm they tell us the money was on hold to be approved for transfer. We call this morning after all that they tell us they can only send 250.00 unexceptable. They never let you speak to a supervisor and all our money is not transfered who wants to wait 24 hours to transfre 250.00 a dsy out of seven thousand dollars it makes no sense. Theyblie and give false information.

07
Feb

Posted by Bnelson


2/7/15 5:43PM

I think we need to all get together and contact Fox 4 News. I have a Netspend card and just because I used my card at midnight one night. They put a block on my card. I called the number on the card to get a message saying that we they are experiencing high call volume and leave a message. I called before noon and they still have not called me back. Im going to put together some of these complaints and see if I cant get a New channel to air this so NO one will use them.

07
Feb

Posted by Bnelson


2/7/15 5:43PM

I think we need to all get together and contact Fox 4 News. I have a Netspend card and just because I used my card at midnight one night. They put a block on my card. I called the number on the card to get a message saying that we they are experiencing high call volume and leave a message. I called before noon and they still have not called me back. Im going to put together some of these complaints and see if I cant get a New channel to air this so NO one will use them.

04
Feb

Posted by Brenda1121


2/4/15 9:56AM

Its all a scam,they stole $80 from me and request i send documents.. Once i sent documents the block wasn't lifted an never got my money. Git eviction due to it but nothing was correct.

29
Jan

Posted by Anonymous


1/29/15 2:16PM

On January 28th my card was stolen, I then call your 1800 number to cancel the card and get another one, your agent kim was very unpleasant and didn't try to offer 100 percent customer service. I have been with your bank for 10 years, I have been given the run around for two days to asset my funds from nets pens and your Ace express location, there needs to be away for customers to receive there funds without going though the experience waiting 10 days to assess funds at you ace location I'm very unhappy with my experience.

19
Jan

Posted by jason


1/19/15 2:58PM

Been trying to get my money for 1 year all they csnsay is the paper work I sent in nit valid but they still take the service fees out every month so if any one has a law suit I would like to join my email is elmo80906@Gmail thanks

12
Jan

Posted by disregarded by Netspend


1/12/15 6:25PM

Feed back regarding Netspend Training located at:
6505 Airport Blvd, Suite 100, Austin TX, 78752

Regarding my job / team/manager:
Well i was satisfied with the position but not the training or the trainer. At times the trainer became very temper mental and made off color remarks after asked a question such as "that was very dumb" and ect. I passed every test with a 90 and some with a perfect score of 100 on the first or second attempt given. We were given 2 attempts to pass every test and i did so up to chapter 8. At one point the trainer was asked how well the class was going. She responded with saying how it was one of if not the best class she has had. She never mentioned anything about the class being behind schedule. There was one who did not pass the tests on both of the 2 attempts yet i guess she was to well liked to terminate. I was never rude or interrupting during class. I was never warned about my time to take assessments or given notice of my performance prior to this termination or lay off. Although they may have "right" to release a worker it is not right morally or professionally to do so with out being considerate of that employees test scores, human needs, and effort (regardless of a little extra time used for the test) ok. I was never give and told anything about the testing time limit. After some time while taking the assessments the training would only let me or who ever else was testing know how many minute we had left to take the assessment. The trainer never mentioned a set time limit for these tests. I was not given a chance to navigate the system on my own or shadow on the floor. So how can that Netspend manager be so sure that i would not be able to perform the job? Especially after i passed each test with a 90 or a perfect score of 100. I am very disgusted at the inconsideration and biased treatment that i received and this situation should not be just swept under the rug or over looked with out some sort of investigation, questioning, and review of my test scores.

My issues/concerns at this time that I need to address regarding Netspend:
I have requested reason for termination and feedback regarding my test scores (meaning how many i passed with a 90 or 100 on the first or 2nd attempt) I would like to know why i was not warned or spoken to about my performance or given the time limit for testing. For them to based this termination or released on time to take the tests is ridiculous, unfair, disgusting, and disrespectful to not only myself but the agency that referred me to the job. It is a total dishonor to the contract and disregard to me and my needs as a human.

Suggestions on how Netspend can improve their process:
Maybe find some way to deal with these managers and trainers being able to cut contracts based on any vague reason so non nonchalantly. My release was not based on pure performance alone but it was based on ignorance and poor judgement of character.

Date of release notice: 01/12/2015

18
Dec

Posted by canes


12/18/14 12:02PM

They are the biggest thieves i have ever dealt with.They stole 80 dollars from me!!!!!

06
Nov

Posted by jrippe8890


11/6/14 10:52AM

Same as everyone else closed my account but did not return the money security issures is all they would say.

11
Oct

Posted by zesty


10/11/14 9:59AM

this company nothing but a bunch of crooks changed my birthdate that they had wrong n, passed all the verification questions and now cant access my money!!!

DO NOT DO BUSINESS WITH THEM

19
Sep

Posted by Bonnie


9/19/14 12:45PM

I have had the worst experience withis this company, I had a refund put back on to my card on September the 3rd. I have jumped through hoops to get my money refunded. I spoke to a gentleman named Neil, N. I was told that I needed something from AT&T to get my refund back AT&T faxed a screen shot where it says the amount of $207.87 was canceled so I call to see if the fuds have been released the guys said we wont except that. So I sent it again he said no. It behooves me why a person in another country is telling about my money and has control of it. I. Being charged late fees, and on top of that every time I call the number for them to tell me no, I'm getting charged for that as well. This has set me back so far im never going to catch from late fees. As soon as I file with the BBB I will be looking for a company that uses American customer service. If I had known this was a company out of country, I would have never got this card. I have tried to call corporate office and I get a recording. Your reps refuse to give me a number. I consider this poor business on your part. Who ever owns this company should be ashamed to take jobs from Americans and give to another country , but want us to use your card. I promis this I will be aski g people not to use your card this has become a pet peeve for sure. I'm writing my senitor and the governor. you will hear about this again. Shame on you greedy people. I dont want to hear back from you in a email.

12
Aug

Posted by ilovesoaps


8/12/14 10:20AM

I do not understand why everyone is so upset about. I have been with this company for over 10 years. I did go to Wells Fargo for a year but they had a problem overpaying my bills. When they pay twice within 5 days it Netspend has always been there to assist me.

I have had problems but they were always taken care of with in the time period of no more than 4 weeks.

I feel that if they are doing something to be upset about stop using them go somewhere else. It is that simple

09
Aug

Posted by Mweaver


8/9/14 12:23PM

If anyone has started a lawsuit I want in on it my story is the same as everyone's. Regarding my taxes. Please email me at mweaver- I'm so sick of all the misinforming info from all the customer service reps. While I'm writing this I've been on hold with them for 30min already. I can't believe how excited I was to finally get my tax return. Now I have to deal with them blocking my account after I withdrew $700. Within less then 24hours they blocked my account.

09
Aug

Posted by llease


8/9/14 12:21PM

If there's a class action lawsuit I am in. They're holding my retirement funds. I spoke to my retirement solutions they sent the money Netspend is saying they never received it. Been dealing with this for two days.

01
Aug

Posted by n8sgandg


8/1/14 12:13PM

I Seriously Encourage Everyone That Reads This To Never Consider Using This Prepaid Debit Card (netspend) It Is A Complete Scam! They Wait Approve You To Recieve Their Card And To Have Your Income Tax Return Deposited Onto Your Card, They Wait Until It Is Posted By The I.r.s. And Let You Spend A Little Of It Then Place A Block On The Card So You Cant Access Your Money And They Claim It Was Blocked Due To Suspicious Activity, They Then Request You Send Them All Of Your Personal Information Such As Copies Of Your Id,ss Card And Other Documents And Then They Will Lift The Hold On The Card. Funny You Can Apply For The Card And They Never Ask For Any Of This Before Sending It. So Anyways After Sending Everything They Requested Not Once But Twice Because Supposidly They Didnt Recieve It The First Time.i Called To Find Out When The Block Was Going To Be Lifted And Was Told For Almost Two Weeks Evryday That It Would Be Tomarrow, Tomarrow Thats All I Was Ever Told For Two Weeks And Then Was Told That My Account Was Closed Out And The Remaining Balance Of $987.00 Was Sent Back To The I.r.s. Mind You I Had Already Spent $800.00 Of It Before They Decided To Do This. And If I Remember Correctly This Is A Prepaid Card Which Means Its Your Money Thats On The Card, Not Theirs Nor Is It A Credit Card, So They Have Nothing At Risk Here What Gives Them The Right To Do Anything With My Money. And To Make A Long Story Short Never Recieved My Money Nor Did The I.r.s.!! This Company Is Nothing But A Scam!!! The Real Topper Is They Dont Even Have Any Info Such As A Corperate Phone # Or Address Where You Can Contact Someone Other Than The Cust Service Reps That Never Seem To No How To Say Anything Except "tomarrow"! I Can Guarantee You, I Am Filing A Class Action Lawsuit And Im Sure There Is Alot Of Others That Are Already Pending. This Company And Everyone That Works For This Company They Are All Thiefs!!!!!

12
Jul

Posted by xxxx


7/12/14 9:53PM

so what is netspend management or corporate doing about these complaints? I'm seriously thinking about closing my account after reading all these negative comments.

23
Jun

Posted by g.arizola


6/23/14 12:10PM

My Name is Gabino Arizola, my first complaint is about the Record keeping at Netspend. I first became a member on 4/23/2005 with a Card purchased at Ace Check Cashing! Then signed up with my Social Security Direct Deposit through them the same Month Not only do they not show any reference as to the longevity of my Account. Let alone give you the Respect you feel you should Get as a Long time customer. Now I am a Premier Card Holder which I became in 2010 that's the only information that shown as to my existence with this company. My Account now has a hold on it because of fraudulent and imposters posing to be Netspend have now accessed there system and are calling the Customers and getting information needed to access your account! Ive as per the CS Agent emailed the corporate office without even a phone call just an automated response of thanks for contacting customer service. Now My personalized Card(For security reasons) was cancelled and a new one was to be sent as of last week. Today again I recieve a text message that something is wrong with my account and to contact Netspend CS. When I call I realize it's a fraudulent call yet it's to late your information has already been entered. So in Contacting the Real Customer Service they Lovk down my Account and even though I told them I didn't give my card # just SS# and Pin! Cancelled the backup card I had now leaving me without access to my Account! So in Closing I have to Wait now 7-10 days for a replacement since the card that was supposed to have been sent wasn't even ordered so I was lied to and now have No access to my Account whatsoever! And Very Disappointed with the service that Ive recieved with This Customer Service in this situation as well with to Way the Corporate Office Hides to avoid any contact with its Customers by posting a Phone Number yet Nobody answers the phone except an automated answering service! Or Answering Message service! What kind of Business Does this? Stand Behind Your Product if Your legitimate and proud of Your Product! Don't treat us your customers like we don't matter if it wasn't for us You wouldn't be able to be doing the Business that you are! This is getting very nauseating and Disturbing when You put your Trust into a financial institution and they treat you with such disrespect and make You feel as if they don't care whether you keep you're business here or not! That's including the Sorry Customer Service and Corporate Office Combined! I Really hope that I have really touched a Nerve Today. Because I know I don't just speak for Myself, I Just have the Heart to Speak the Truth as it Should Be and Dont Fear what consequences can come from Speaking The Truth! When You are entrusted with Monies especially mine that's Disability And All I Have and get! You better Believe I will fight for what belongs to Me and Good Always Will Triumph over any Wrong No Matter Where it's Ciming From! Sincerely, Mr. Gabino Arizola

23
Jun

Posted by David


6/23/14 8:32AM

Hello -



My name is David Ruffin and I have been a loyal netspend customer for quite some time now. I am writing you to discuss how displeased I am about a situation that I have incurred with netspend and it's employees that now has me at a loss with $163.95. To make a very long story short I had a dispute with a merchant QVC that resulted in me winning the dispute per mastercards guidelines. I disputed this transaction back in April and the dispute was won June 2nd. The representative that I spoke with back in April did not include the 2nd charge for the exact same dollar and the same merchant amount in the dispute. With this being the error of the netspend rep that u spoke to I called netspend back once I learned of the error and I was informed by several representatives that it was to late for me to dispute the transaction that was not included in February because it exceeded 120 days. I kindly explained to rep that it should have been included by the netspend agent when I called to dispute the first transaction in April - meaning that in April the same dispute should have included the transaction of $163.95 from QVC from both February and April making the transaction in February within the dispute time limits. To date, it has been new that two weeks that I have been dealing with this issue with countless lies being told from both customer service reps and supervisors from netspend. I was told daily that the dispute team would call or email me and that never happened. This issue was escalated several times by customer service reps and supervisors and the usury has still not been resolved and I have yet to be contacted from the dispute department or anyone else from netspend. I am on a very fixed income and $163.95 may not be a lot to some but it's the world of difference to me. It decides whether or not I eat on a daily basis. I would like for this issue to be resolved as soon as possible and I would like for someone to contact me as soon as possible as well. My contact details are below.



David Ruffin





Thank you in advance or your prompt attention to this matter.

18
Jun

Posted by mzeve824


6/18/14 11:03AM

They stole about 7000 from me and they closed my account with out notcie sayin it had suspicious activity the only suspicious activity is yoru company stealing my money and letting people use my account. my whole money was gone and i am still fighting them till this day! its crazy. ive been with them since 2009

30
May

Posted by tannymarie


5/30/14 4:54AM

Does anyone have the Netspend corporate phone number, and any info about the class action lawsuit? Someone has gotten my card info and using my card. This card has been blocked, but someone is still able to use it. Any info would be appreciated as the customer service dept has done nothing to help me.

14
May

Posted by jb8


5/14/14 10:18AM

If there's a class action lawsuit im in too. Netspend has about 2 weeks dealing with a dispute and they claim they don't have means to contact the dispute department. Corporate is a joke.. all the time i talk to them they promised it should not take more than a hour to get my funds back.. and surprise surprise it been 5 days and no funds available.

13
May

Posted by annoymous


5/13/14 3:51PM

this company is a scam they take your money and send u on a runaround!!!

29
Apr

Posted by Rena haynes


4/29/14 10:17PM

Iam another pissed off person fed the freak up with net spend .I will also be hiring a lawyer immediately. Been dealing with this for 3 months blocked my card.I want my money

25
Apr

Posted by valery


4/25/14 11:09AM

I was not aware with there is a transaction fee for everytime i swipe my card or online purchase. when i called to investigate on the charges the CSR tells me i can enroll in there advantage plan for $5 a month. i ask can it be back dated so i can have a refund. the rep told me that we would have to have enrollmemt for month of April. i agree to have them take out fee every 22nd starting in April. they took there $5 when i called about the previous fee. the supervisor herself tells me we are not a credit card company we can not credit.

22
Apr

Posted by miss class action


4/22/14 6:12PM

This is Miss class action I would love to be a part of a class action suit considering thatmy money was drawn off of my card fraudulently in Mexico of all places and I have no idea how they got my information or pin number. I filed a claim with NetSpend and to my surprise they kept partial the money because they said that my pin was you used. Well I know that people's information is compromise all the time I have no idea how they got my pin number and how do you decide to keep some of my money after someone's already stolen money from me yes please contact me back my name is LaShawn my email address isplease Email me like I said I would love to be part of your suit.

18
Apr

Posted by pissedoff


4/18/14 9:20AM

This company is horrible. These idiots closed much account never debts replacement card, lied and said one was mailed may 10th. I've been waiting no access to my funds, called and come to fInd out that was a damn lie. The horrible customer service can't tell 2013 from 2014. So the pitiful service Rep said she would mail out card and would taken ten more days in addition to the ten I've already waited based on a lie. This happened at worse time in my life as I was just hit by drunk driver and car was totalled I needed card torrent car. I will now be closing my account. This was the finally straw

16
Apr

Posted by Mad


4/16/14 6:15AM

This company is terrible and does not have customer service at all. I have sent over several times ACH stop form and then they let it go through anyhow and then they hold your money forever. A dispute should never take that long to get your money back and they should believe you the customer but they dont. I would not recomment this company to anyone.

10
Apr

Posted by Anonymous


4/10/14 12:23PM

I am done with this company as well my employer gave me a refund on my card they blocked my card and would not unblock my card because of some merchants aagreement some excuse. Gave them all my info and they still didnt do it. What I am reporting as well and soon I get my monies im done. Was with them for years. Pisst. My bills and things that this cost me will they find me somewhere to stay with my kids. No

07
Apr

Posted by LegendaryMike


4/7/14 6:03PM

Im so fricken Mad !! I rented a truck on 3-18 2014 ,Gave a deposit 0f 288.00 .When done with the truck i paid cash ,Only had the truck about 5 hrs. The company i rented from said the money would be back in my account in 3-4 days . What day is it today 04-7-2014 .The rental company sent Net Spin FOUR Letters Just the way they ask and every time they said its incomplete .I HAVE THE LETTER THEY REQUESTED AND NOTHING IS MISSING, the last time i talk to net spin ,everything was comlete ,Now they said its NOT I still dont have my MONEY ,What they think they can keep it

03
Apr

Posted by Anonymous


4/3/14 8:12PM

this company have poor customer service spoke with a lady name taren then also spoke with the supervisor name chria that was no help at all hung up the phone in my face was in the phone with then.for one hour and they never solve the issue this companya is a bad company. the people here can barely speak english

31
Mar

Posted by Anonymous


3/31/14 10:20AM

I will never deal with this company again they have with held my money for days hold, Iv called many time to dispute and still waiting on my money to be put back on my card this will be reported to the better business bureau and never will I deal with this company again and will let every one else know on all of my social media about how bad this company is..!!!!!

20
Mar

Posted by dkmiller01


3/20/14 7:25AM

This is the worst company service I have ever had to endure.I have had an account with a little money in it for 2 years and now that I put a large amount 4,000 in the account they froze my account and said after 2 years they need my I D. Well I sent it to them and now they want this and that and want me to do their work for them, they refused to let me speak to a supervisor and when you call the Corporation office you can only get recordings. I am An American Disabled War Veteran and this is how this companies treating me. I will tell everyone that I meet how they stole my money and now say that they can't do anything.I have no access to my money and can't live the rest of the month!!! Thats how netspend treats Veterans, steals their money and I go hungry because of their greed. Do not, do not do business with these people, they are dihinest to the core.

18
Mar

Posted by JoseRayo


3/18/14 6:30PM

I've been disputing with them March 5,2014 the first gave me the wrong reference number then when they finally gave me the right one it took them 5 days to receive them then I still have to wait I WAS IN ANOTHER TOWN WHEN THIS TRANSACTION HAPPENED IT WAS FOR 202.00$ THIS MONEY WAS FUNDED THRU A FUND RAISER FOR MY SISTERS OVARIAN CANCER LODGING FOR HERE TREATMENT YES WE TOLD THEM THAT THERE CUSTOMERS IS REALLY UNFAMILIAR WITH THERE OWN PRODUCTS AND SERVICES AMD POLICY WHEN I CALL HEADQUARTERS LEAVE A MESSAGE TO ALMOST EVERY EVERY ext. AMD let them know what the funds for they never return the call. Now we're stuck starting another fund raiser because this company does not care about consumers or health this really sucks she could have been there getting her treat ,emu already
EXT.

17
Mar

Posted by easyEgirl


3/17/14 4:01PM

I stayed in a hotel out of town for a total of 10 days. My charges for that time came to $747. The hotel charged me an additional $586 which was unauthorized. After reading these complaints, I'm incline to believe the hotel manager when he told me that Netspend is the one that added those additional charges to your card. I was told to fax over my receipt for my stay and my money will be added back to my card within 48 hours. To know avail has this happened. I have called back a total of 8 times and each time I'm being told something different by another representative. Not to include the call that I'm on now, in which I've been holding for at least 30 minutes as we speak. I'm not satisfied at all with the kind of customer service that these people have. I have never experienced any problems with this company until now. And unfortunately for us Americans, due to the fact that this company outsourced there jobs so that they can pay less to people outside the country, these are the kinds of issues that we have to deal with. Once I get this situation resolved, I will know longer be a customer of this company.

11
Mar

Posted by Karyl711


3/11/14 12:34PM

I also file a dispute on February 11th. And first they didn't have it and then they did it for me omitting a 75.00 charge that was part of the dispute. I'm still fighting with them. Have sent atleast 10 emails and atleast that many calls. Again filled out the form and today again they don't have it. They are idiots!!!

21
Feb

Posted by Pissed and robbed


2/21/14 8:28PM

This is the worst company ever it takes forever to get through to customer service and when you get through they are no help. I have filed a claim of two unauthorized transactions totaling $1200 I was told to wait ten days and my funds would be returned. When I call back to check on status I am told they denied my claim even after I proved I did not make the transfers and even after a pice report against the individual. I have been on hold a total of 5 hours and was hung up on. I requested to speak to somebody of more authority and there was no one and on top of that all of the so called customer service reps could really speak English I am tired of hearing "I'm sorry this happened to you but the person who pretended to be you knew your information so we allowed them to transfer the money" . Are you kidding me when the imposter called in did she sound like me no I hate the whole company I hope it goes belly up and the corporate heads get charge with fraud, conspiracy, embezzlement, grand larceny, tax evasion, treason, and anything else that has these thieves never see the light of day.

20
Feb

Posted by keke


2/20/14 7:50PM

I am in the same boat as everybody else it had been over 2 weeks no card my 4000 tax refund gone i emailed every major news station in the dfw i have contacted the bbb and will not stop until something is done about this fradulent company, i was told they were expediting me a card through ups however nobody can provide me the tracking number, I'm providing all this to a attorney!!

18
Feb

Posted by sweetv


2/18/14 9:16AM

I am so tired of messing with this company about my money...I will decently make sure my tax refund does not go to them anymore..I have been waiting for two weeks for my card so I ccan access my money and still have not received it..I can't even get my money transfered to another account...this company is a rip off and a horrible business....DO NOT USE if u want access to your money

13
Feb

Posted by jasbury


2/13/14 10:47AM

i've been jacking with netspend since feb 3 2014. which was when my card was supposedly mailed to me. my almost $9,000 tax refund is at netspend & i still haven't received my damn card. as a matter of fact i'm on hold with the incompetent fools right now. why u ask??? because the idiots sent me a text & email (btw yesterday they said my email wasn't showing up) saying that my card had been sent back to them reporting it stolen. WTH??? 1st of all i never got the damn card to begin with. they said it wasn't able 2 be delivered due to the fact that noone was atmy home to receive it. well that's a load od bullcrap. why u ask?? because last wk my fiancee received a netspend card in the mail that she never requested & wasn't home to receive it. U know what else?? she got another a cpl days ago. same scenerio. It's fing bs & I am in process of hiring me an attorney to file a lawsuit against them. i'm also emailing the BBB when i get finished here. if any1 would be interested in being part of filing a class action lawsuit against NetSpend please let me know. i have read thousands of comments from people who like myself are being screwed by net spend.it's bs that the big corporations are continually allowed to f over the consumers & are not held accountable. f this crap. fing done & over being screwed by this idiots.i'm not stopping there because of using the services of turbo tax i have been put in this situation. sure i cld've waited 6-8 wks for them to mail me a paper check but i opted to go through netspend because i was laid off for a month & am playing catchup on my bills & my freaking truck plates & insurace is up for renewal tomorrow Feb. 14, 2014

12
Feb

Posted by Anonymous


2/12/14 1:03PM

My account was blocked for unusual activity ivr never used the card then i call they tell me send n proof of idenity i did and the blovk still there i called the rep placed me on hold then hung up netspend im starting a potition close yall scam artist

04
Feb

Posted by MAD AS HELL


2/4/14 4:20AM

Netspend Is The Worst Company I Ever Delt With,they Are A Scam Taker. Stealling Money From Client Who Use There Cards.they Are Nasty And Rud On The Phone.am Not Giving Up On Geten My Money Back Am Going To Bbb And The Us Fraud Dept. And The Ceo Of This Company Knowns What Going And Know They Are Ripping People Off Am Not Giving Up I Am A Fighter To The End.do Not Deal With Them They Are A Rip Off For Stealing.

13
Jan

Posted by Mzchiladi


1/13/14 8:10AM

Do Not Get A Card From This Company They Are Scam Artist Not Only Did They Refuse To Credit Back A Fraudulent Transaction But Charged Me 45 In Overdrafte Fees And Would Not Refund Them Even Thouggh They Clearly Stated It Was Not My Fault

03
Jan

Posted by a.crawford


1/3/14 3:31PM

Hello your customer service reps are very rude and you can't understand a word they say .Then they put you on hold for 2and 3 hours and you will never get a hold of no one at all

11
Dec

Posted by Quue


12/11/13 8:55AM

I have been a valued customer of Netspend (SCAMSPEND) for many of years and have also referred friends to use this company. Recently I wanted to start back using my netspend account for my payroll deposit so I called the WORLDS WORST CUSTOMER SERVICE LINE to see how to do so. Well upon speaking with the (so called) customer service reps who could barely speak English, I was informed that I had a negative balance on two of the previous cards I had with netspend (SCAMSPEND). I said there was no way and those were fraudulent charges on my account and asked what I needed to do to dispute them. I advised her I had called numerous times before as my purse was stolen at the end of February but received no help as they needed the last four digits of the cards I had, which I was not able to provide nor were they willing to look up any other information on my account. The HORRIBLE rep told me not to worry and even said I did not need to file a dispute. She said "the best thing to do" is to go to the branch, open a new account, she would block out the old accounts and then I would be able to start using the new card with no problem. I repeatedly asked her was she sure, because I was not going to pay for charges on my account that were fraudulent and not to mention I was out of state when the charges were charged to the account. She again, in a rushing and frustrated way to get off of the line, stated not to worry, she would block out the accounts and I would be fine. She never once mentioned once I put the money on the new card with the new account at the branch like she told me to, that they would take the last funds I had to my name. I did exactly what she told me to do and when I called the WORLDS WORST CUSTOMER SERVICE LINE again to activate the new account I was then told the funds I had just deposited where used to pay for the negative balances on the other cards. Imagine my confusion. This is day three and I have spoken to 15 different reps who have either given me false information, assured me the funds would be returned to me or have hung up on me. I will not stop until I am returned the funds that are rightfully mine. This is the WORST Company on the entire planet. I have lots of family and friends in high places who I have spoken to about my situation and they are actively working on helping me get my money back. This complaint is not so much about the money but more about the company, its employees and the way I have been SCAMED out of my cash. Trust me when I say many people will be hearing about this.

10
Dec

Posted by Zaynah


12/10/13 8:43AM

My name is Alicia Smallwood and I have been a valued customer of Netspend for the past 6 years. I have had fraudulent charges added to my account a few times and the issue was never resolved. Today 12/10/11 my account has been compromised again and I refuse to allow this again. All the representatives are telling me I need to wait for the merchant to collect their funds but there is no company name, no phone number, or address. It just states that the transaction is for payroll services in which I didn't sign up for. The location of the company states Reno, California. There is no such place as Reno, CA.

02
Dec

Posted by Randy


12/2/13 3:03PM

Hi, my name is Randy, I cannot believe how I am treated simply because I forgot the password to the online account system. My card was frozen, the information about my email account was changed without my consent and the debit card has been blocked from usage all because I phoned netspend to acquire assistance with a forgotten password. The system is not totally user friendly when generating passwords you may have to re create a password several different times before the online system will take the generated password into acceptance. This I tried explaining to the "Ms. Sheldon, supervisor" to the Netspend Corporation.

15
Nov

Posted by Anonymous


11/15/13 6:00PM

Do NOT get involved with this company. They have the WORST customer service I have ever had to deal with. PLEASE save yourself a lot of aggravation and frustration and get a card from a reputable banking institution.

15
Nov

Posted by Anonymous


11/15/13 1:05PM

I filled a dispute with netspend on October 28 2013 for a transaction the dispute department in error disputed the amount that had already been posted to my account and after ten days of waiting told me I had already got a. Refund issued i told them I had called them daily and that I had disputed the other amount they informed me that I have to open another dispute and wait ten more days

14
Nov

Posted by nunniee


11/14/13 12:36PM

This bs company needs to be out of business they are holding my paycheck hostage all cause of a fucn security question then stated they have no main office these mfrs needs to be out of business asap

12
Nov

Posted by Anonymous


11/12/13 2:55PM

just saw this post,,,
Keneisha Washington I work for the netspend Company and whatever you load on a netspend reloadpack card from walgreens, or cvs, or 711... I can add a zero say if you put $350 I can make dat $3500and all I ask for is 300 off each 1000you keep the remaining funds.. and there's a bonus when u do 200 or more so hmu if you interested.

08
Nov

Posted by Battlevixen


11/8/13 11:45AM

HORRIABLE CUSTOMER SERVICE! I think this company needs to go out of business. They can not activate my card for over a month. I sent in all the required B.S they wanted and still I can NOT get my card activated. It only has 50 dollars on it. It's not a million but I see how this company can really screw over the people they are suppose ot help.

29
Oct

Posted by Anonymous


10/29/13 8:24AM

Do Not Get A Card From These FOOLS!!!!!!!!!! They Pay You Early Only To Take Your Money. Ive Called Them For 5 Days To Find Out What The Problem Is, No One Answers The Phone There Is A 30 Minute Hold And The Phone Hangs Up!!! This Must Be Stopped. I Am In Pursuit Of Them And Will Not Stop Until I Am Paid Back. This The Second Time Money Has Been Missing From My Account With Absolutely No Help From Netspend Nor Any Way They Even Plan To Rectify The Problem. I Will Get My Money Though, I Won't Stop Until I Do!!!!

24
Oct

Posted by marsha27


10/24/13 10:14AM

I need my money it s mine from the irs it is not right for yall to block my card I went and bought a new card like the cs said to do they sent 1000.00 over to new card and now both cards the old one and new one are blocked that is my irs taxes my refund your keeping.

15
Oct

Posted by f.paschal


10/15/13 11:04AM

On 10/12, when my social security check was posted I looked online and was SHOCKED to see that I was a target for fraud by someone in Great Britain!! Now, how did they
know what day that my check would be posted and how did they get my card number. This is the only income that I have. They took $986.08 and left me with $22.17! How did they know when my check would posted and how did they get my card?? I called the 800# and filed a dispute and was assured that I would get my money back. Yeah right. I called on Mon. and again today and was told that they would have to investigate! I need my MONEY NOW!! I have a mortgage to pay TODAY!! Still no help. So, I called my local police dept and filed a fraud claim.Now it is the hands of the authorities to do what they deem necessary!!

06
Oct

Posted by Ihatenetspend


10/6/13 8:53AM

on 8/27 my Netspend card was used in a completley other state in excess of $1200. I have sent in more than enough proof to these morans and then continue to say that I made the errors. My employer sent them a letter because I was at work while half of the charges occurred and made purchases within minutes of several others in a state that is 8 hours away. So how the hell am I responsible for these charges. I have waited over a month and have not received MY money back. I have contacted BBB and also a lawyer. I would not recommend this company to anyone and I hope they go out of business. Their customer service is horrific at best. I spoke to non-English speaking people over 20 times who just piss me off with everyone phone call. I will see those idiots in court. I will also be calling this corporate number tomorrow and hopefully someone can help me but I highly doubt it.

08
Sep

Posted by CSAUL


9/8/13 10:33PM

On approx. 7-9-13, I purchased a Netspend Visa Prepaid Debit Card in the amount of $250.00, for the purpose of online shopping and bill pay. I also chose to use a prepaid debit card for the purpose of concealing my identification. Prior to purchasing the card, I read the printed information ('Getting Started with Your Card') located on the back of the packaging. Step 2 list the needed information in order to activate the card. According to the printed info in step 2, 'for U.S. citizens, your Social Security or Tax ID number' was listed as acceptable means of ID. I attempted to activate this card only to learn that I could not use my tax id, but that I could only use my social security #.

I called Netspend on 7-11-13 and requested that the card be cancelled due to mis-representation of required documents. The customer service rep (csr) told me to return it to the store where I purchased it from after putting me on hold for numerous lengthy times. I called Netspend (NS) again and was told that a refund of $244.05 would be sent-and that I should receive it in 20 business days.

I called NS on 8-8-13 regarding the refund. After verifying the address, it was discovered that the wrong address was on file. I was told that the refund check was sent on 7-23-13 to the address originally on file. I gave them the correct address. After updating my address (so I thought), I was told that an email would be sent to the correspondent, and that it would take 3-4 business days to update my records.

On 8-18-13, I called NS regarding the status of my account. A csr named Mark told me that a replacement check was sent. Mark also said that the email was sent to the correspondent on 8-10-13, requesting the check to be sent to the updated address. Mark stated that another email was sent to the correspondent to determine if the first check had been returned. I was told that if a check had been rec'd, a replacement check would be sent within 4-5 business days.

On 8-26-13, I called NS re: the refund status. I spoke with a csr named Hazel. Per Hazel, the check was sent on 8-20-13 to the address on file. I verified the address. Hazel told me that she would send an email to the correspondent re: address change.

On 9-1-13, I called NS re: the refund status. The fist time I called, the csr pretended to have a bad connection and disconnected the call. I called back. The csr told me that a refund check was sent on 8-16-13, to the address on file. After verifying my address AGAIN, I was placed on hold for .30 minutes to talk to the correspondent office. The csr told me the phone was constantly ringing and verified my address. She even confirmed the change in address to be the #'s only. Before connecting the call, she told me that the check was sent at 5:03 via USPS and put the call on hold. Another csr came on th line and confirmed that the check was sent to the updated address on 8-16-13.

On 9-6-13, I called NS re: the refund status. A csr told me that the check was sent on 8-20-13. He then changed his statement and said that the check was in process. He said that it will take 20 business days to receive it. He counted the calendar days and told me what day to expect it to arrive.

On 9-8-13 I called NS re: the refund status. The csr told me that the check was sent to the address on file. She verified my address. I told her that I was not in understanding of what was going on. She put me on hold and transferred me to the correspondent csr. Per Tyler the corr. csr, the account had not been updated until 9-1-13. Tyler told me that the check was sent on 9-6-13 because the address was just updated. Tyler also stated that this would be the last check that would be sent. Since I had spoken to csr's located in the Philipines, I asked Tyler who could I talk to re: the call center in the Phillipines. She told me there was no call center in the Phillipines-only in TX.

25
Aug

Posted by elizabeth


8/25/13 7:46AM

I put 100.00 on a netspend card on june 20th. my card has yet to be activated after tons of rude, unqualified people that don't speak good English.this is ridiculous. I am in the process of talking to the news station to get some investigation done. im sure im not the only person this is happening to. netspend has no right to keep my 100.00!

20
Aug

Posted by NONETSPEND


8/20/13 9:38PM

I Have Bought Paypal Prepaid Card And Load 115.00 To It
I Try To Activate The Card And Netspend Block My Account And Put My Money On Hold And The Customer Service Is Rude And Not Helpful At All I Want My 115.00 Back Asap

14
Aug

Posted by anywhere


8/14/13 2:50PM

My account was blocked because they stated I went over the overdraft amount. Once money was deposited, the account continued to be blocked and no access to account is given. Requested transaction history report for 4 days and still nothing. Horrible customer service!! Do not use this card!! Warning!! do not use this card.

06
Aug

Posted by Anonymous


8/6/13 9:10PM

Your office in Oakdale Ca, gave me the wrong visa card number to give my accountant and then told me oh well the refund has been spent they can't get it back. I will have to take this corporation to court, so get a lawyer.
You have misrepresented your own company. This will go to all Federal offices with complaints.
Charles Bishop

03
Jun

Posted by BISHOP


6/3/13 8:52AM

I File A Dispute On 5-11-13 For A Charge Of $142.43 That I Didn't Authorize First They Told Me I Have To Wait 10 Bus Days...ok Then I Was Told That A Claim Was Open Up With Visa And I Had To Wait 45 Bus-days I Then Did A 3 Way Call With Them And Verizon Where Verizon Told Them They Never Receive The Money The So Call Supervisor Told Me I Should Receive My Refund On 6-3-13 Well Today Is That Day No Refund I Call To Get The Run Around ...they Are The Worst Card Ever To Get ..never Again

16
May

Posted by james mccloden


5/16/13 11:05AM

The worst customer service ever. The rep I talked to could not answer my question or give me the number of someone that could. They spend as little as possible on services and pray no one calls in for assistance. I actually started laughing when she said we appreciate you. I told that I understood that was her company line when ending a call but when it is painfully obvious that you couldn't care less about the customer you shouldn't say that. If I didn't have money with these people it would almost be funny.

10
May

Posted by tcgold


5/10/13 8:53PM

I have used them since 2009. I have had some problems and frustrations but kept using them. I had a problem with the dispute issue and it taking forever for them to give me my money back. Now, they are permenantly disableing my OD protection because of an OBVIOUS glitch on their computer system's part plus the fact they all must cannot do math! I will be bringing this to higher management and this is my last straw with Netspend. I have been a loyal direct deposit customer since Jan 2009 and depending on what happens now will decide if I stay or go.

10
May

Posted by Anonymous


5/10/13 7:54AM

I wish I knew about this page earlier because I just started using this card as well. I cancel a payment because it was the wrong card I used and the merchant won't send out a email so I did a 3 way call with the merchant and netspend on the phone netspend agreed to do a verbal agreement and said my funds will be released to me in 6 to 8 hrs not only have I not received my funds and this is the second day. Everytime I call they are giving me different responses. I am calling my lawyer because this false accusations they are giving me and then they are rude and hanging up the phone on me. I will never use NETSPEND again.

10
May

Posted by Anonymous


5/10/13 7:41AM

I just started to using this card and I agree this is by far the worse debit card I have come across. I spoke to so many different rep and still nothing. I tried to call the corporate number and nothing. To say this is crazy.

25
Apr

Posted by Anonymous


4/25/13 3:04AM

I am very upset MySS check was sent back because I could not answer a security question even the person at your office knew me and she also called i trusted you you lied I am telling eveyone I know what happened to me so they will not use you I anm only one person I am a retired Nurse that needs to feed her grandchildren No money to buy food for them myself or my dog. Iwill not get my check untill 5 to 7 days from today, I was put on hold for 40 minutes your mangers are not very helpful nor your supervisors again I am telling everyone I know about this ths willnot help me I still can not feed my grandchildren had to borrow some money for gas I know that you really do not care nor will I hear from you since I am only one person but thsi person is going to the newspaper and who ever will listen to me

12
Apr

Posted by beyondfedup


4/12/13 11:45AM

I have had Netspend for 3 years and never had an issue until now when an unauthorized charge to my card in the amount of $571.83 was debited. I filled the dispute, was told I would get my provisional credit back on April 12th, (mind you this all started on 03/29/13)and today when I called, nothing! Absolutely nothing! I am so beyond fed up. I only have them so that I may get my check early. I have Wells Fargo and trust me, I will be switching soon. I have filed a complaint with the BBB and I have contacted my attorney to start a lawsuit against them. This company wants to be touted as but they do not act as one. In fact they are worse than a bank.

11
Apr

Posted by Really in Texas


4/11/13 6:15AM

yes, I agree netspend is by far worse when it come to giving YOUR money back when its YOUR money... I used the ATM 5 time in a week's time when i check it 1300.00 were gone i called on 2/27/13 to file a dispute the fax # given was wrong and it took me 2wks to get the correct fax its been 40+ days they will not give me a temp credit i have 2 children i have no job no unemployeement no goverment assist my bills are due my lights are off we stay at a neigbhors house no food and they tell me i still have to wait 10-14 buss days i have called and have talked to 47 people.... this is the worse i have ever delt with i will be contacting Better Bussiness Bureau the fact that i have nothing and 2 children they could and would not extend the credit and i sent in the atm slips where it said it did not withdrawl it but they did... so Really BS BS BS I will be so done with them when this is over

03
Apr

Posted by netspend hater


4/3/13 5:54AM

i hate net spend thay been takein my money and then when i call to get my money back or ask to speak to a manager thay never put the manager on and put u on hold and never answer back thay are scammers thay need to go out of business

25
Mar

Posted by Anonymous


3/25/13 7:03AM

I would not referrl NETSPEND to anyone. NETSPEND is full of mess. Netspend will take your money and when u call and ask them about it they will flat out lie to you about your money. PLEASE PLEASE DON'T GET NETSPEND U WILL REGRET IT AT THE END

22
Mar

Posted by pmac


3/22/13 8:25AM

I agree with all the comments NetSpend sucks to be honest their a company, they steal people money!!!

14
Mar

Posted by Nmontgomery


3/14/13 12:26PM

Nets\Spend has been holding our tax return for the last 10 days. They have given us fake fax numbers to fax all our info to. They keep telling us that they cannot read it. All the customer service agents tell us something different every time we talk to them. Not eve the supervisors can get anything done. If you ask me they are only interested in holding our money so they get the interest from it.

Will never use or recommend again, intact, I will advise people never use NetSpend if they ever want to see their money!

08
Mar

Posted by tamikanicole


3/8/13 2:49PM

I Hve Been Waiting On My Netspend Card, Which Was Setup Through My Taxes, I Was Told 7-10 Business Days, I Waited Over 15 Only To Find Out Tht The Card Was Returned. They Resent The Card Bcse My Address Was Exactly The Same, They Informed Me To Go By A Temp Card To Transfer My Money Until My Permanent Card Arrives, I Did Tht, And I Hve Bn Hven Trouble Ever Since. Every Representative Tells You Smethng Differnt, You Ask To Spea,k To A Supervsr, And They Leave You On Hold For Long Periods Of Time, Hoping You Will Hang Up, And Still To No Avail, You Get No Assistance. I Would Just Like To Receive My Card So I Ccan Access My Funds And Be Done Wth Ths Altogether. In The Future, I Will Nvr Use Netspend Again, Nor Will I Reccommend This To Anyone. The Unproffessionlism And Complete Disregard For A Customers Issues And Money Is Unbelieveable To Any Sane Person. I Dnt Knw Hw Ths Could Be Acceptable To Any Companies Standards!

02
Mar

Posted by Anonymous


3/2/13 9:45AM

Netspend has been holding on a direct deposit and will not release the funds I faxed everything to them and I still don't have it they will not give me a corporate number!!!!!!! I am furious I told them to send it back to the IRS so I can receive a check they have not returned it yet.

22
Feb

Posted by Anonymous


2/22/13 12:28PM

got my taxes done had them put on net spend card was supposed to get them in seven to ten days it has been a month they tell me my adress does not exist and that they are going to keep my money six thousand dollars how can u do that my address does exist

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