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Corporate Office Address:
Newegg Inc.
16839 E. Gale Avenue
City of Industry, CA 91745
United States

Phone: 626-271-9700
Fax: 626-271-9403 Corporate Office Comments

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I couldn't agree more with the many other complaints I have read about the poor customer service offered from Newegg. It seems as though the primary focus of online retailers should be logistics -- efficient, expedient shipping. I received a desktop computer (an essential for both my school and work) that was broken in shipping. I paid for expedited processing and shipping, but with the hassle of having to return damaged product I have yet to see my order in nearly a month. The status of my RMA has bounced back and forth from received to packaging to received. I spoke to a very polite, albeit completely useless customer service representative who said "the warehouse probably forgot to inspect it." This lack of effective communication between warehouses and call centers seems a glaring fault in the business model. I don't even mind calling the customer service line, like I said, all of the representatives I have spoken with have been very pleasant and courteous. I just have absolutely no faith in their ability to solve problems, they simply don't have the means to. Once (if) I finally receive the product I ordered, I intend on taking my business to a company that is better equipped to assist its customers.

disappointed 2/1/14 11:57AM

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