Newegg has made it difficult to locate them and get their Tax ID number that is required by many organizations to purchase from them. Many companies have started to add their tax id's onto various from and windows because so many of us need it. It is very poor customer service, especially when you just let your phone ring and ring at corporate HQ when dialing "0" for the operator.
For Immediate Release: 8/22/2014
SAMSUNG DUMPS REFURBISHED CANADIAN PRINTERS,
NEWEGG SELLS TO UNSUSPECTING EBAY CUSTOMERS
Buyers are advised to refrain from purchasing refurbished Samsung printer products. Look carefully at the item description on eBay or at other online retailers. Note that no information at all is indicated about warranty coverage.
Here's what will happen if you do need warranty repair:
SAMSUNG WILL DENY WARRANTY SERVICE REQUEST BECAUSE THE SERIAL NUMBER IS INVALID OR THE SERIAL NUMBER IS FROM CANADA. NEWEGG WILL LET YOU BECOME ENBROILED IN A CONTROVERSY AND NOT HELP YOU!
Buyer beware. NewEgg is involved in sales practices that will come to light in a pending research class-action lawsuit.
Good Luck. Do Not Buy Samsung Products from NewEgg
i got the rum around dealing their with NewEgg their Customer Service for over 10 hours and it was useless. After that I was not going to deal with then any more. But I look up the their Corporate office, and was deal with respect and the problem was resolve Thank you Corporate Service
Customer By Email (Richard J Simonson)07/08/2014 12:13 PM
.In the past 15 months my grandson and myself has sent near 3 thousands dollars on your items, without any problems But with my latest order, your ordering and customer service department fell apart. Because of this and will not place and more orders, and recommendation my grandson do the same Overall this experience with your service has been very negative.The representative did not teat me as a valued customer and only provide lip service.
Since about 4:30 this morning I try to resolve this on with E-mail to with customer service This was a waste on time and effort. I fellow up will calling the customer service department again they provide a run around..
I ordered a refurbished TV from their website and my experience was horrible! The TV was shipped to the wrong address (different city and state), and then took 2 weeks to get to me. Upon arrival, realized when it was plugged in that the screen was damaged. Shipped that one back, and was sent another one. The 2nd order was also a disaster. The replacement TV I received would not work at all. No power!
I will never order from this company again. I plan to write the corporate office with an official complaint.
I am a blind business owner. I tried to fill out the very poorly designed form to open a business account. It kept failing so I called them. Guess what? Newegg is clearly not interested in doing business with the blind. They not only wouldn't assist with opening the account, it was suggested that I use a screen reader. I use screen readers. In addition I teach screen readers to the blind as a state and federal contractor. Anyway, my point is that Newegg is not interested in money from this or any other blind business owner. That being the case, I will remain with Malabs, infotell, etc, etc.
I couldn't agree more with the many other complaints I have read about the poor customer service offered from Newegg. It seems as though the primary focus of online retailers should be logistics -- efficient, expedient shipping. I received a desktop computer (an essential for both my school and work) that was broken in shipping. I paid for expedited processing and shipping, but with the hassle of having to return damaged product I have yet to see my order in nearly a month. The status of my RMA has bounced back and forth from received to packaging to received. I spoke to a very polite, albeit completely useless customer service representative who said "the warehouse probably forgot to inspect it." This lack of effective communication between warehouses and call centers seems a glaring fault in the business model. I don't even mind calling the customer service line, like I said, all of the representatives I have spoken with have been very pleasant and courteous. I just have absolutely no faith in their ability to solve problems, they simply don't have the means to. Once (if) I finally receive the product I ordered, I intend on taking my business to a company that is better equipped to assist its customers.
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