Nordstrom Corporate Office

Shame on Nordstrom for refusing to sign the Bangladesh Safety Accord. For a company that promotes its fair treatment of employees, the refusal is deplorable. Aligning yourself with a company like WalMart that treats employees and suppliers horribly is making me rethink my patronage at your store.

It is also dumb policy. Your store has spent lots of money and decades building goodwill with your customers. It's a shame to wreck that goodwill with one stupid and inhumane decision.

Guess I will have to go somewhere else for all my shoes, etc.

Ann 5/18/13 12:57PM

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Store 526 is racist plan and simple. Their security watches all black people who enter the store. Do you see any black management? No. There's no one black who's position is higher than assistant manger job. Truly sad.

Anonymous 5/12/13 11:33PM

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I would like to comment on the construction work that is being done at Nordstrom in Oak Brook, IL. First off, I really don't think it was necessary, but it is not my decision. However, the small bar near the shoes that you could grab an ice tea or any beverage has been closed so now we have to go down to the cafe on the 1st floor. When you walk in the hostess directs you to the bar area, where you are completely ignored unless you want an alcoholic beverage and waitress literally walk right by you....after several minutes of being ignored, I walked out Can't believe Nordstrom thinks they need such a high end Cafe at their store! Totally disappointed!

Anonymous 5/11/13 9:55AM

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I have an unusual comment. I am wondering if someone might be able to point me in the right direction. I have a jean design that I actually saw in dream (it sounds crazy, I know). The concept of this design is actually quite remarkable. I did some research and found that many great inventions were actually seen in dreams.

Like most American women, I love fashion, but I have no specific experience in design. I am wondering if someone would be willing to simply look at a sketch or point me in a direction to someone who might be interested in working with me on this concept.

Thank you!

dreaming for fashion! 5/10/13 2:12PM

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I want to let you all know about my experience in store #240 in St.Louis Galleria. I recieved a pair of UGGS Sparkle Short for my bday in March 2013 and when I wore them there was something sticking me in my foot. So I have shopped many of times at your store #232 West County location and never had problems. I went in to return the item and I informed the lady Mary B what my situation was and by it being spring they did not have any on display. She instantly kept asking me who when and where did I get the boots from after me explaining to her several times that they were a gift and the person that bought them from Nordstrom. She then kept asking for names and kept looking in the computer saying that she needed more information before she can do my return. When I arrived to the store it was 215pm. She then went into the back for 10 minutes and called a supervisor or manager named Ona or Ana and then she finally came over now by this times 15-20 minutes had went by. Again now she is asking me 50 questions like I was being interragated. After all the questioning to me she then stated that she needed more information before she could do my return. I bought things off line before and it didnt come with the purchase tag on it and I have NEVER been so embarrassed I did not know when and where and how they made the purchase that again they were a gift and they told me that they need more information before they could do the return. I was really upset because I was in the exact store before and seen a customer bring in a pair of shoes without the box and had no information and they did the return without all the questions the customer was caucasion and I am african american they treated me like I had stole the shoes and or that I could not afford the boots. I will NOT be shopping in that store again because I really dont appreciate being treated in that manner. I arrived at 2:15pm and did not leave that store until 3:49pm a whole hour and a half just to do a return that they still did not do they told me they could ONLY do a exchange for the same thing in which I knew even then that was lie because I have been shopping with your stores since the stores first were brought to St. Louis. I will be informing the better business bureau because I feel there is racism in that store.

Anonymous 5/1/13 10:45AM

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Just thogt you should know that our family won't be shopping at your stores any more. Tracking us? Are you serious? We are Americans. You are crazy to think this is ok to invade our privacy.

Thanks

Anonymous 4/29/13 9:28PM

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This same Theresa Sagun at the tysons corner store in virginia did the same to me just last night in front of my son saying i bought some burberries from the rack and trying to exchange them at their store and threw my clothes on the floor and called security to kick me out
She was so rude and unprofessional and i don't know why she still works there if she's been reported by so many people
she wasn't even able to find sizes on a shirt and already had an attitude before even coming to the counter
She flat out accused me of buying from the rack when all she had to do was to search first before accusing
I have been shopping from nordstrom forever and this is my very first bad experience from a nordstrom manager
she is going to ruin the store reputation if she's not taken care of asap

webww 4/28/13 8:21AM

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I somehow doubt writing Nordstrom's corporate office will result in anyone paying attention, but here goes. I live in Fort Collins, Colorado. Our ancient 70s mall is being given an overhaul at last, and shortly after the initial announcements were made, we were already told not to expect a Nordstrom's. Everybody sighed. In the 28 years I've lived here we've hobbled along first with Foley's and now with Macy's, which seems the same or even worse. Adult women's clothing is hideous in particular. While Nordstrom's may think 'Well, now, see? Such starved shoppers will drive for for shopping opportunities such as ours.' Not so. Nordstroms should mourn the thousands of dollars I might have spent there by now, rather than mere hundreds I have occasionally spent. Shopping retailers in general refuse to believe that Northern Colorado (with its four cities of Fort Collins plus suburbs, Loveland and Greeley) is an entity unto itself with moneyed residents seeking style, especially women ages 35-75 who are sick to death of driving approximately 1 hour each way (2 hours round trip) to Denver or the Boulder area. It is not fun for us and we are busy. Here there is nowhere to shop aside from a boutique or two that 1) usually cater to college girls or 2) carry a limited selection or 3) close due to their limitations all around. Someone on your staff might mention Centerra in Loveland; aha, with another Macy's more sparsely stocked than Fort Collins'! (Yes, there is Coldwater Creek, JJill, and Chicos: okay for an item or two, but lacking in sophistication.) Today, I spent $300 dollars online, shopping for summer clothing, and two days prior, close to that amount for shoes for my husband and myself--again online. (Consider the cost and inconvenience of returning items when necessary, spread over many years.) Next Saturday, I'll drop more money on CAbi, a nationwide in-home clothes shopping venture (like Tupperware, except it's clothing!); the designer left the fashion world to serve left-out women such as ourselves. My other choices besides online or CAbi, besides our outdated, poorly run, understaffed Macy's: Penneys, Sears, yuck, and REI sometimes). Department stores such as Nordstroms are missing an opportunity here in Northern Colorado, or NoCo as some call it. The majority of us are neither ranchers, farmers, nor folks coming down from Wyoming looking for sales on denim shirts or smocked flowery tent dresses to wear with hiking boots. While our new mall will include a Neiman Marcus Call Back (is that the name?), I was hoping for an highly ranked department store; or to rephrase it, I hate piling through racks of stuff and seconds. Doesn't Nordstorms have a smart marketing whiz who sees the writing on the wall and keeps in touch with demographics? Please forward my email on. And thanks for your patience.

Mrs. Relentless 4/17/13 12:41PM

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I have had the most horrible shoe buying experience in the women's shoe department in the Aventura Mall Nordstrom. I went to the store on March 08, 2013. They did not have my shoe size, so I ordered the shoes to be shipped to my house. One week later (March 15, 2013) the associate called me to let me know that shoes had not been shipped yet. She offered to send them via 1 business day mail free of charge. I agreed. A little bit over one more week I finally received my shoes. Since they arrived way past the event I wanted to wear them to, they sat in the box for a a couple of days, until finally I put them on and realized that they needed to be streched. I brought them to the Aventura Mall store on Sunday, April 7, 2013. I came to pick them up in the evening on Monday, April 8, 2013, as I was told. They lost my shoes! Several sales associates, including the manager, had been searching for my shoes for at least 30 min with no results. I asked for the money refund, and went and bought the shoes in the Bloomingdales. I would like somebody from the corporate office to contact me via the email. Thank you.

Anacaona 4/9/13 10:48AM

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I have been with Nordstroms since the opening in Dallas. I have purchased items online and from the two stores...and I have never had shipping issues from other stores or anywhere than Dallas Galleria. 2 or maybe 3 years ago, I ordered merchandise and they were suppose to ship to me and I never recevied merchandise. Again, recently on March 20th I asked them to ring up 16 items, totaling over $3,000.00 and ship to me. I started calling the following wednesday after a week when I had not received my mercandise...and by the way, we are in the same city,I had however received cosmetics that were rung up 4 days later on the same day. The first person I called was Alex in TBD and she told me they had changes in the warehouse and they have had problems but, she would look into it. Next day I called customer service and asked someone again and she also mentioned they were having issues and changes in warehouse and would get back with me. Again next day, calling customer service, I think I talked to Chelse and we went over all this again and said she would also get back to me but never did...also stating issues in warehouse. So now I'm on Friday, 9 days after my initial purchase and granted same city I call the warehouse mgr or "Loogistics mgr",Louis, and he tells me I would have to talk to the cutomer service mgr-Mario, Mario anwsers and tells me that everything was shipped. He asked me if the box was damaged or anything and told him no, that I still have the box and it was well taped. He then told me it was shipped in one boxed with everything...all 16 garments and it was packaged weighing at 7 lbs...I disputed this and told him that that I only received 8 items and there was no way that all 16 items could fit in a box with the thickness of 5 inches and only weighing 7 lbs. He then rudley told me that they had this issue before with me and I had the product and he would not do this again. I'm now accused of stealing..so I call the store mgr Vicky next moring, Saturday 3-30 at 10. I'm talking to Vicky and she has Mario/cutomer svc mgr with her in office. She's telling me she has reviewd the security tapes and Mario is confirming that all 16 items were placed in one box and in one wrapping...and agian she said she witnesed it also on recording tape and would contact the police and ups AND she has never in her 23 years experience anything like this in her management. I repeatedly told her something was very wrong, and that I believed they couldn't have all 16 items weighing 7 lbs but she continued that she viewed the video..both her and customer service mgr/Mario said they saw 1 pkg with 16 items totaling 7 lbs. I later called back for Vicky and when she didn't answer then I asked for Mario..I asked him to please pull all 16 garmets, and gave a description of them expressing that this could not only weigh 7 lbs. Not 5 minutes later I got a call from Vicky/mgr that they would not weight again..and her words.. it was weighed on Nordstroms scale and UPS and she was done. AND GUESS WHAT, I GOT MY SHIPPMENT TODAY WITH THE 8 ITEMS WEIGHING ADDITIONAL 6 POUNDS. There are no words to express how HORRIBLE Nordstroms has handled this matter from management up..!!!I WORKED ON THIS OVER 2 WEEKS CHASING MY DELIVERY!!

dmat 4/2/13 9:19PM

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WOW! After decades in business, Nordie's is getting wrapped around their bureaucratic procedures and abandoning the superb customer service that made them once successful...
Yesterday, my Dad hand-walked a check payment from me (Mom) for daughter's account (she's away at med school)...The payment bill and the check from me (not a third-party) had the same LAST NAME, same ADDRESS AS STATEMENT, yet, the Nordstrom high-school aged "manager" said she couldn't take it WITHOUT ID?! Well, we've been hand-walking payments in for almost 10 YEARS!!! How is that ANY DIFFERENT IF ANYONE SENDS IN A CHECK PAYMENT THRU THE MAIL? Nordstrom doesn't know who/how/where THAT MAILED CHECK CAME FROM...

I called "Customer Service" this morning (9 am PT) and was read the SAME POLICY, but the fellow "apologized for my inconvenience"....I asked for a manager to call me back (rather than being put on hold) to discuss this.
I'm still waiting for a call back (now, 3 hours later)....

What is really disturbing about this, is that the Nordstrom employees are trained in PROCEDURE, but NOT COMMON SENSE. I know of NO OTHER RETAILER THAT HAS SUCH A REQUIREMENT. As a stockholder and customer, I find this egregious.

Studies report that for every ONE complaint, there at least 20 customers who experience the same problem. If enough customers get treated this way and choose to shop elsewhere, THERE WON'T BE A NEED FOR PROCEDURES, WILL THERE?

Polyanthus 3/22/13 11:01AM

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I love Nordstroms. I used to shop at the first one on Mercer island and lived in Alderbrook near the Nordstrom family. It's the best. That said, I've been shopping 'Encore' in Corte Madera, CA for years (a 2 hour round trip for me). You closed encore there. You have lost me as a customer yet I still have an account with you. I'm so sad that you chose to do that in this location. PLEASE bring it back so that I can shop with Nordstroms again. Thank you.

Anonymous 3/18/13 3:09PM

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Satyrday March 9th,2013,

At the Tyson's location Nordstrom's, I've experience a rude situation from the manager Teresa. I would like to go into detail through email or over the phone this week, please call me as soon as possible. To discuss the embarrassing issue I had to go through, please help. I would like to continue services, at this location. However, customer-services needs to professional when dealing with customers. Know care, nor helpful services given from Teresa. Rude, and would not provide me services, as services was needed. PLEASE-HELP!

thomas 3/12/13 6:42PM

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Dear Corporate-Home-Office,

I'm asking if I can recieve feedback from home office. I've encounter the worst experience at the Tyson's location. Teresa one of the manager's who didn't want to communicate to me directly, not until several mins..later.I was with family.I was embarrass when Teresa gave me the horrible experience of my life. I was treated with no- respect, as well as unprofessional. Please call me so I can get into full detail. I ould like to give a full closer with what happen Saturday with the rude experience I had with Teresa, the manager at Nordstrom's, in Tyson's.I would like to disclose more information, so I can give you an idea of what happen to my ou-of-town guest, as well as my daughter. Please call me!

ebony3f@yahoo.com 3/11/13 7:31PM

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Dear Corporate office for Nordstroms,
I had a horrible experience Saturday in the Tyson's location. I was with family shopping and enjoying a pretty day with the great selections my family and I boughtfrom this store. I needed to get my cash-refund, of which I returned with no problem. However, from customer services I was rejected from 'Yaso'.One of the sales employer from customer services. She had a negative vibe that I can sense, I needed to speak with a manager. After waiting for 33-mins...Teresa the manager was not any help as well. This is the reason why I am asking for corporate-home-office to please, please contact me. So I can give full detail of the disrepectful actions that I encounter at your location in,V.A. I am displease with the services, as well as actions that were towards my family from Ohio, and New-York. I wanted to give my family a great atmosphere, on what it's like shopping where I live. Instead, they were just embarrass as I was, and still am. I'm asking for an email as well as a call to consult my experiences with the employer's at Nordstrom's.

G-Thomas 3/11/13 7:20PM

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The WORST WORK PLACE!
Nordstrom belive in punishing their employees.
Nordstrom put so much pressure in their customers
for them to get the debit and credit cards from Nordstrom.
The benefits that they offer to their employees are
not true...
Don't ever buy in those stores!!!

Mollies 2/22/13 6:32PM

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I would like you to carry a line of leggings. The manufacture of the leggings iPOPRAGOUS. The company is in Los Angeles California. I order online directly from the company. They are the most unique leggings I have seen in years. The designer is beyond talented. Colorful imaginative and unheard of styles. There is a website for the company.
POPRAGOUS.COM Whom ever is reading my e mail I dare you to go on the website and not find yourself placing an order. I am hooked. I am in no way affiliated with this company. I am just addicted
to leggings and Nordstroms is by far my favorite store. In the past you carried a label Jams World. I
could come in your store and look thru the racks and make a purchase. This is what I want to do with the POPRAGOUS brand. Please have your buyers look at the website.

juliafrancois 2/20/13 9:52AM

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The recent decision by your Tacoma Mall store manager to eliminate the live piano music and replace it with recorded music was nothing short of stupid. The live piano music was part of the Nordstom experience. Now your store is not better than Kohls, Target. The store manager in Tacoma should be fired.

FormerNordstromShopper 2/11/13 1:28PM

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For me, Nordstrom's Customer Service is the best. However, I wish to comment on what I feel is a wasteful practice that hopefully will be corrected. I ordered online a cosmetic a week ago (still haven't received it..a back order) and, as part of the order, I was offered three sample packets of other cosmetics. They were shipped separately, via UPS, in a large box when they could have fit in a small letter-sized envelope. Better still, why not ship them with my order. The cost of the shipping, the time taken to package them in a cardboard carton inapporiate for their size, and the cost of paying someone to do the work infuriates me because of the utter waste. Like our government's spending running amok, the buck must stop with management. This is a small economy that would save a great deal of money. Consumers know, too, that wasteful spending practices always get passed on to them. Come on, Nordstrom's, you're already batting 1000% in my book...review your shipping policies and take measures to cut out the fat. Thank you.

Cut Out Shipping Waste 2/2/13 7:43AM

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I am sitting in the Roosevelt field store.
The music is too loud and inappropriate for the customers in the store .
I recorded it .
NO one was able to do anything about it .
I am 58 years and the other shoppers are also complaining .

Anonymous 1/29/13 4:10PM

If you complain to thte store they never so anything so I need to complain somewhere...glad I found this site! Naples, Florida Nordstrom is the WORST in the world. Who ever the buyer is for that store needs to visit some other Nordstroms to see what they sell, and get some style. Alls Naples has is Boutique St John crap. Second They NEVER carry anything I go in there to get. "We dont carry NARS" , "We dont have that shoe style" "We dont have that shoe size".. of course you don't. Lastly what happend to thier "Easy Exchange" ?? I went in to exchage a pair of Tori Burch flats my husband ordered for me Online, "We dont have that size", I asked that they order me a pair for exchange. "We need to credit the old ones and purchase new ones"...Hello! These were a gift, I don have his card! So annoying, worst apperal selections, worst customer service, worst STOCK, and worst PARKING ever. Dont bother visiting their is you ever come to Naples.

Anonymous 1/8/13 11:38AM

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I sent the following letter to Nordstroms on December 30, 2012. As of this date, I have not heard back from them. I am extrememly disappointed in the rudeness of the lack of response to their employees actions.


Nordstroms
1600 Stoneridge Mall Road
Pleasanton, CA 94588

December 30, 2012

Attention: Andrea, Store Manager

On Thursday, December 27, my elderly friend and I made a trip from Fremont to Nordstroms in Pleasanton for the specific purpose of purchasing new bras. My friend is disabled and needs some help shopping so she wanted to go to this particular Nordstroms for bras and new clothes. She is a Nordstrom shopper because of the excellent service and compassion your employees always show her.
We arrived in the bra department and 2 people were there, one a blonde woman who was helping another customer and the other one turned out to be Myrna who was not working with anyone. The department was empty of customers at that time. Myrna took one look at us and evidentally decided we weren't worth her time. My friend uses a walker and Myrna glanced at us and looked the other way. We were nicely dressed, no reason to ignore us. So Cheryl called to her and said "excuse me can you help us" Myrna came over and asked what we needed and Cheryl indicated that she has recently lost weight and was there to buy some bras. Myrna asked what size and Cheryl said she really should be fitted. I then asked her name because at this point she had not introduced herself which is very unusual at Nordstroms. I indicated that I also wanted to purchase bras because I too had a size change and needed to be fitted. She brought us both into a small dressing room along with our 2 walkers so it was very crowded. She measured Cheryl around the band through her clothes and left. She brought back 2 underwire bras. Cheryl does not wear underwire bras but of course Myrna did not know this because she didn't bother to ask or notice what Cheryl was wearing. Cheryl told her she could not wear underwire bras so she brought back 2 more bras no underwires. Then she was done basically with Cheryl. One fit, the other did not.
She then measured me around the band and left, bringing back two bras that did not come close to fitting. I measured 38-40 band size. She left again and brought back about 4 more bras which she helped me get on because I literally could not close the band. Turns out they were all 34 band size. Well obviously they are not going to fit. Once on, the cup fit pretty good but they were so tight I could barely breathe and my back was buldging out over the top and bottom they were so tight. I told her I didn't like that look and they were uncomfortable and she indicated that the reason was because I was "big". Basically she called me fat. I am overweight but that is not how my bras generally fit. I don't buldge over the tops and if I am going to wear something all day long I want to have a good fit. And by the way, I wear a size 16 so I'm not huge. She wasn't willing to bring in anything other than 34's so we were done and she was very obviously done with us. Upon exiting the dressing room I told her the reason we were leaving without a purchase was because nothing she brought us fit and she just dismissed us by walking away.
This woman is definitely not the norm for Nordstroms and I felt it deserved your attention. I probably have also called you by the time you receive this letter to let you know it is coming. When I asked Cheryl if she wanted your phone number she replied "No, I will just never go to that store again". I'm certain that is not what you want.

Anonymous 1/7/13 5:40PM

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I just had a rude, disrespectful, and racist experience at Nordstroms, Cerritos CA. I went in to exchange a pair of shoes, I had no receipt but my Nordstrom tag on my box. Angela (shoe supervisor) after looking me up and down told me she couldn't return them, they never carried this shoe, and she didn't know who put the Nordstrom sticker on. I pleaded that this was indeed a Nordstrom product and it was online. She said there is nothing she can do and that she was the manager. I went up the costumer service and Jasmine looked it right up price and all. She then called Angela to get an approval and Angela was butt hurt that Jasmine found it. Even then Angela said she can't help me. I went all the way the the Grove and they made the return no problem. I felt disrespected when Angela said they might be stolen and when she tried to scratch the sticker to see if I just put it on. It was very unprofessional.

mr.wheaton 12/30/12 1:34AM

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I just read an article in The Oregonian newspaper that I thought was appalling. The article stated that during the times The Clackamas TownCenter was closed due to the shooting there last week, the employees of Nordstrom would not be getting paid. For a company that has your reputation(?) (which in the past has been excellent), I find this appalling. The shooting was not the fault of the employees and/or the management - at least pay the employees the base. The employees still have to pay their bills on top of being traumatized by the shooting. The company has enough money to pay the employees of The Clackamas TownCenter.

Bravadagirl 12/17/12 3:44PM

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I'm a mastectomy-bought 3 bras-clerk only filed on one.I got
paid for 1 but since N/strom's didn't file on 2 I feel you owe
me $96.00. This happened 12/29/2011 and I have tried for a year to have you file it. Told several times it's filed.LIE
Medicare has not received it. And clerks(3 different ones)
never return calls. Someone with authority needs to look into
these kinds of service,not good PR if anyone cares.would love
an email from you and hear that it has been taken care of. LOU

LOU 12/5/12 12:43PM

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I agree with Tessyu. Nordstrom isn't even close to what it use to be. I've bought several items from Nordstrom and had several of these items tear after only wearing them three times. I also had a pair of earrings arrive broken. A Krislu necklace chain broke after only wearing it for the third time. I took it back to Nordstrom and they told me to take it to the jewelry repair man. What ever happened to their great return/repair policies? I just wanted someone to fix the chain. Recently, I've had a major issue w/their MOD card.
I spent an hour and half setting up the card with a new Nordstrom employee and her manager. I even handed her my license to set up the account. You can only imagine my surprise when I tried to use the temp card online and they refused to honor it because I couldn't provide them with the name on MY account. After I cancelled it, they refused to honor their agreement to send me the $20 Nordstrom note that I had earned for spending $370 in their store. Surprise, surprise!

Ambassgwf 12/2/12 9:27PM

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I have been a Nordstrom customer since 1985, and have always paid my bills. You can imagine my shock I received a call from the morons from Nordstrom bank telling me that they were calling about my account for non payment. Whaaaat? Yes, they want $55.00/month for a balance of
$135.00; I had only paid them $15.00. When I told the gentleman that they could close my account, I have been with them since 1985, he said "OK". A week later, I received another call from a young lady from Nordstrom bank, same scennario. I explained to her that I had been laid off for almost a year, and she says "Oh, congratulations on your new job" in a very condescending voice. On my next bill, I was able to send them $35.00. Today, I received another call from Nordstroms, wanting to know where my payment was. I asked if they received the $35.oo, they told me how mush was applied, but I owed $25.oo for a late charge(???)..

OK, now I have had it! This letter is being sent to the Attorney General, and guess what, Neiman Marcus? Granted, I probably will never get a credit card from them, but I think they'll get a good laugh out of this. If you are that strapped for cash, why don't you try lo lower your prices? You bring in clothing made overseas so that you can save money, so why don't you lower the prices for your customers? Obviously, you are no Neiman Marcus.

Tessyu 11/12/12 6:35PM

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I am letting people know that Nordstrom is not what it use to be. I bought several pairs of TOMs from Nordstrom and had a pair fall apart. I never kept my receipt because I never had a problem. I was told by Nordstrom to send them in and they will exchange them.....after waiting a month I receive an email saying since there is no receipt they can't exchange them! I will not be purchasing my shoes or anything there anymore!!! I've decided to go straight to TOMs website and not deal with Nordstrom again. VERY DISAPPOINTED!!!!

Long process for nothing!!!!

Brealy01 9/13/12 7:09PM

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I had the worst experience going into the Cerritos Mall in California, Several times I have experienced bad customer service. I have gone into several departments and have never experience how this NOrdstrom judge customers on how they look and how they are dressed in order to get service. I sent in my daughter in as I had just gotten off work and I felt that being in sweats anf hair in a pony tail would not be good, but my daughter really needed something so I sent her in. she was also in sweats after coming from the gym but she didn't care how she looked and mention that Nordstrom doesn't judge on how you look. After 30 minutes she came back with nothing and said lets go and was upset. I then asked her what happen and she explain you were right let just go. she mention how she waited 20 minutes before anyone came to see if they can help her, their was plenty of reps and not enough customers, she then explain that someone else walked in really dressed up and three reps went to help her out. she then went to the cashier and asked if she could check something for her, the response was "What do you want" she mention that she just wanted to fine out if the had a current shoe she really wanted in her size and in black. After that respond she walked out. I immediately called the Nordstrom and ask to see if Christine Smith or Rebbeca Martin were working as they have always gone out of their ways to assist me and my husband when ever we needed something. Christine was there so I went in and had her oder them , I then spoke to the night manager and explain the whole thing she then gave a name of the store manager. The store manager then sent me a message after severak days had gone by letting me know that she was going to talk to that department and if I needed to talk tp her a call back number, I called her back never heard from her to this day. As I explain to the night manager that we would more likely not going to shop at that Nordstrom anymore. If anyone is really going to take the time to read this message I feel that the corporate office should know if after the stor said no reason to. I have not been there for a about a month. Thank you if anyone reads this.

Upset Customer 9/11/12 7:57PM

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I have received several phone calls from Nordstrom Bank. The phone # if 1-866-491-7864. I have not received any correspondence from the Bank regarding why Nordstrom Bank is phoning. I am current with my bill. I phoned Nordstrom Bank and they wanted my name, last 4 digits of my Social Security. I did not give them any information and hung up as I wondered if this is a fraud. I am requesting that Nordstrom follow up on my complaint and email any information re: this bank and why the phone calls.

Terry 9/10/12 5:20PM

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SOOO totally impressed with Nordstrom's at Mall of America that I not only am writing a review, but also called the district manager and left a message. EVERYONE at this store is so incredibly nice. I have been to almost every department and have yet to run into anyone who is rude or even remotely acts like they would rather be somewhere else. The store is crystal clean all the time and it's because of CSR's like Sama at the Bond no 9 counter, that I will never shop anywhere else for my fragrance and or high-end apparel. Thanks for a great store, I guess when they say "Minnesota Nice" they really mean it.

Jody 9/8/12 11:33AM

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Worst customer service I've ever encountered. It has taken you a month to fail to fill my order 118881273 (most recently misrouted to Fairbanks). But amazingly enough you managed to bill my credit card the minute I placed the order. I'd like to say "typical lower 48 incompetence", but you have appear to have raised (or is that lowered?) the bar. Never again, Nordstrom. Caveat emptor.

Anonymous 8/8/12 12:57AM

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Nordstrom Phipps Plaza allowed someone to attack an employee in their parking lot while I was leaving after shopping. To my surprise, I walked in to buy some annivarsy products from the cosmetic department and I saw this same employee working for the company. I also saw this poor girl who was attacked as well. I am upset and shocked that Nordstrom's claims to be this wonderful company who takes care of their customers as well as their employees, then allows someone who was not only rude to me, but was using obsence language to work there. I am truly scared for this young lady who was a joy to be around and gave me the best customer service I have ever had to have to look at her and be in fear of her life. I thought Nordstrom would of called 911 and taken care of this in a professional manner. I can not allow this and I will be contacting the police. Shame on this company for not protecting someone that is victom of a brutal crime that many other customers wittensed. If she decides to file a lawsuit, I will support her in anyway that I can.

Anonymous 7/18/12 10:41AM

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I made a purchase at Nordstroms in Las Vegas. I bought a Longchamp black Roseau shoulder bag. I paid cash .Used it once while in Vegas. And noticed that the ring holding the strap was discolored the silver was chipping. I was dissatisfied with the bag.So I decided to return it.I lived in California at the time. I had a job offer in Washington when I returned from Vegas and had to move rifht away. Needless to say the returning of the bag was put on the back burner.I got settled in my new home in Bellevue got my new ID. I now have some time to return the bag I bought in Las Vegas only to find out Ive lost the receipt. I called Nordstrom explained what happened and was assured that was ok just bring the bag in and I could return it even though I DID NOT have a receipt. Ive never returned anything before. So I took the bag in looked around for about 30 mins.until I found a bag I wanted only to be told I could not exchange it because I did not have a receipt. I paid my hard earned. Cash for a bag I used once that is decaying. I feel for the price I paid for this bag The least Nordstroms could do is exchange it for something I like. I'm a good customer.

Anonymous 7/16/12 4:30PM