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Quest Diagnostics Corporate Office

Quest Diagnostics corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Quest Diagnostics Incorporated
3 Giralda Farms
Madison, NJ 07940
United States

Phone: 973-520-2700

Quest Diagnostics Corporate Office Comments

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On 12/19/2013 I was told to pay a $50.00 charge, which I have never paid before, and was told I would receive a refund for the difference after insurance. My usual co-pay for lab work has always been $25.00 I spoke to my insurance company and explained this situation to them and they faxed a copy of the insurance payment and policies to " Katie " and was told I would receive my refund. Not only have I not as yet received my refund, but I received a bill for $10.16 !! I know that my balance is now $0.00 from the recording I listened to, but AGAIN, I have not received my refund. I do not appreciate being lied to about receiving a refund and not getting it. My insurance company is appaled by this policy and your refusal to refund the difference and both they and I will be reporting this to the proper authorities if this is not resolved.

Anonymous 3/12/14 8:52AM

I want to know why you can never get someone to answer the telephone at I've been trying to find out if my doctor faxed over my bloodwork order. Called the local number for a week; no answer. Called the corporate number listed; no answer. Sent email and received call back and they couldn't even get anyone on the telephone. Finally called toll free number corporate office and operator was able to call in on a secret telephone number. What a mess! Very poor business. You need to hire a receptionist or hire an answering service. No excuse.

Anonymous 2/5/14 6:36AM

Recently my granddaughter and I went to get bloodwork done at Quest lab in Palm Coast at 33 Old Kings Rd. Never have I experienced a more patient UNFRIENDLY medical office. I told the office "person" that I had made an 8:25am appt by phone. What is the confirmation number, she asked gruffly. I told her I only remembered the first three letters. She told me "Next time have the whole confirmation number with you." By the way there was no one else in the office waiting to be seen.
While the blood was drawn from my 6 year old granddaughter the phlobotomist made no effort to put her at ease or say anything kind. She was more concerned about typing in the information. Finally she used masking tape to cover the cotton gauze. That hurts when removed and leaves glue marks. When my granddaughter arrived at school her teacher put on a proper BAND-AID. The treatment we received at this office was shameful My cats get kinder attention when I take them to vet's office. I expect the staff at this office to be reprimanded and given and in-service about patient friendly attitudes and behavior.

Anonymous 1/24/14 8:44AM

On November 5th I went to Quest in the Churchill Square Shopping Center on 17th Street in Ocala, Florida. I gave my license and insurance ID card to the person at the window. When I was done I asked for my papers back. After about 1/2 it was decided that my papers had been given to ANOTHER PATIENT. To make a long story short, I had to pay $31.50 for a new license. I have spoken to Holly Stokes several times and on 12/30 she assured me I would get a refund. I called her 3 times today and no return call and NO REFUND. I have to have my blood drawn 2 or 3 times a month. If I do not have any satisfaction I will discontinue using Quest. Your staff lost my papers and I think I deserve a refund.

Voodoo69 1/10/14 5:51PM

For almost 17 years, I have been calling your labs to get the results of a monthly INR reading because I take Coumadin daily. My Doctor allows me to call each month to get the results and has clearly marked the 6 month script "patient may call for oral results". Up until last year, that was somewhat of an easy task, but in the last year it has become an absolute nightmare for me to get the monthly test results. Would please let me know the person to call and their extension so my nightmare will stop.

Thank you, Alexander Mullery,

Anonymous 1/7/14 6:32AM

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