Posted by Wingnut82
In the two months that I have had Astound, I have had more than double the problems with Astound powered by RCN than the previous TEN YEARS with Comcast. WTF!!!!
RCN Corporate Office
RCN corporate office headquarters location, phone number, address and feedback
Please find details for the RCN corporate office below. We do our best to keep this information current, but if you are aware of any updates to the RCN corporate office headquarters information we have, please feel free to submit an update.
Corporate Office Address:
RCN Corporation
196 Van Buren Street
Suite 300
Herndon, VA 20170
United States
Phone: 703-434-8200
Fax: 703-434-8290
RCN Corporation
196 Van Buren Street
Suite 300
Herndon, VA 20170
United States
Phone: 703-434-8200
Fax: 703-434-8290
RCN Corporate Office Comments
29
Jul
25
Jun
Posted by Richard
I have had issues with RCN over the past few days trying to get a tech to come and fix a broken coaxial cable to one of my tv's. A tech said they came to my door and rang it today, Friday 6/25. He also said he called my phone. I have been home all day and my wife, who works from home has been here also. No one has come to the door. I have received no phone calls from a tech or supervisor.
The people I call at RCN are all polite and very professional. However, nothing is getting resolved. I should not have to wait for a second o third appointment to fix the issue. I should not have to listen to a tech say they called me or rang my doorbell when they did not.
I am a former telecommunications cable splice, installations and repair technician of 40 years. I have never treated a customer or been treated in the manner RCN has treated me. I am not pleased with RCN's service and just want the problem fixed.
02
Jun
Posted by Cris
I have been an RCN Customer for more than 6 years. And for most of this time, the service was great. Yet, lately, in the past few months, the internet has been quite problematic, dropping several times a day. After calling several times, it was determined that it was a router problem, so the RCN representative schedule a technician appointment for June 1, 2021, between 2-4 pm.
The day came and passed. No service technician, nor any representative of RCN has called me to update me on the scheduled service visit. And nobody showed up.
Of course, I called a couple of time after the scheduled service time, only to learn that "Dispatch" has not even assigned my service request, but, eventually, at end of day on June 1, 2021, they cancelled the service call. There was absolutely no notification or explanation given to me.
Meanwhile... I am (and always have been) paying my bill on time.
I am extremely disappointed by this experience, and even more disappointed that I cannot find any way to share my experience, as a customer, with RCN Corporate.
Well... there are are other providers, and I will likely look into getting the service I need from a provider who respects customers more.
02
Apr
Posted by irene
have been a customer for 15 years and have now been getting terrible service.
no one seems to be able to straighten out my system.
Today I have no wifi and no internet....technician coming sunday....there was one here last week. I want to speak to a senior exec...whoever is responsible for customer service.
13
Feb
Posted by Anonymous
my name is christina franklin and i just wanted to let you know what a below par company rcn is. we had to get rid of verizon because the owners of our building would not let them in. based on the suggestion of our property manager, greg williams, we selected rcn and the salesman brian crowe, must have given him monies to recommend rcn. we have had nothing but problems since day one, which is in december. everytime we stream our programs the signal shuts down and we always have to reboot. we have had eight tech to come out and still the same problem. we even updated to 250 mbps and still the same problem. we are paying good money to have these streaming apps and we cannot enjoy them at all. my husband and i are on a fixed income and he has 4th stage kidney failure. he has not enjoyed any of his programs since rcn was installed. how long must we suffer with this kind of product. the tech blamed it on our tv,but your tech checked out our tv and the tv passed with flying colors. we have a smart tv. why cant your tech do the job right the first time. we are not going to recommend rcn to anybody that we know, because if you cant fix this problem, what can you fix.
15
Jan
15
Jan
Posted by Anbidexter
You need to explain to me why your phone reps and local offices can't call each other to check on availability of STBs, etc.
I get call reps on the phone who say "Sorry Sir, I can't check our X office for availability because they don't have phones there."
I say "You're a company that sells phone service all over the place but you don't have phone numbers for local offices?
And they say "yes, they just don't have any phones in the office".
So if I have to drive 60 minutes round trip to get a new HD box to replace the one that failed, and they are out of stock, I will pull out all 24 years of RCN Shiite from my house, and you can pick it up on the street in front of my house.
After I urinate on it.
15
Nov
Posted by Anonymous
Greetings...
I am an RCN customer. I do not know who to reach out to regarding my frustration in service. I have asked for a corporate number and/or some other source... however; reps have been resistant or say they don't have that information to provide.
I am a customer, I pay RCN to provide me will adequate service.
I have been without service for over 24 hours now. RCN keeps telling me there is an outage in the area and it is being worked on and/or the outage should be fixed in a few hours...an hour...by 5PM...those are some of the run arounds conveyed to me yesterday.
We are in the middle of a pandemic...I work from home...I can't go into my office and work 'cause my internet service that I am paying for can't get their act together. An outage like this is not the first in the last six months. COVID-19 is happening NOW. RCN and the lack there of, is effecting my job... my income. I couldn't even work yesterday, nor will be able to today it appears and probably tomorrow. Who knows... RCN sure doesn't know.
I would like my last bill discounted ($76.02) and I will be moving forward with finding another provider. RCN you are a bad example of quality service.
31
Oct
02
Sep
Posted by JC
When I Had The Responsibility For Comparing To Remain With Comcast Or Go With Rcn For My Condo Building. The Rates I Received From Rcn Were Very Much Lower. But---what They Did Not Tell Me Is That Their Services Fees Are About Double That If Comcast. So In Effect, The Rates Were About The Same. The Only Saving Grace Is That The 6-year Contract Has No Increases. I Feel Like They (rcn) Switched And Baited Me With Their Pricing. Now When I Want To Cgange My Caller Id On Ne Of My Lines, They Flatly Said That It Can Not Be Done. That Is Bs. When I Was With Att, I Could Have Whatever Name I Wanted On My Caller Id -a Different Caller Id For Each Phone. Now I'm Trying To Get To Corporate Hdq To Talk With The President's Team To See How To Correct This Caller Id Problem. Getting A "pass-the-buck' Response Is Frustrating.
29
Aug
Posted by WUNDER
I Am Very Disgusted With Rcn Customer Services And Their Service Overall I Have Been Waiting 2 Weeks For A Password Reset And Everytime I Call Iam Put On Hold For Over 45 Minutes Or More.. I Have Also Tried On The Chat Line And No One Responses And The Screen Doesn't Do Anything But Show Wait Time And No One Ever Responses. You Also Put My Bill Up Another $25.00 For No Reason I Am Looking For Another Internet Service Because Rcn Doesn't Have Any Customer Service Skills And Don't Take Care Of Their Long Time Customers.
17
Jul
14
Jul
Posted by Anonymous
I have been an RCN customer for more tha. 20 years and plan to change providers ASAP due to a complete inability to help me with what should be a simple problem. I went out to dinner and came home to a completely non working remote. I spent more than half an hour chatting on messenger with Tracy who was useless. Despite having all my info she refused to set up an appointment that was available for Wednesday. Of course, you should know that at first she said she couldn't get me an appointment for tomorrow, but tomorrow is Wednesday which should tell you how incompetent she is. Or maybe just dumb. Plus, despite having all my info she wouldn't set up the appointment without sending some sort of verification that would take more of my time. Should I bill you for my time? I can't use my tv at all. I just called tech support and now they can't give me an appointment until Friday. And they can't give me a time. For a company that says a three hour window for all appointments is a given, this again is not acceptable. You are not the only game in town. I can probably get Spectrum or Verizon here to give me an entire new system before you can get me a new remote. This is your customer service?? How dare you claim you have good customer service. For what I am paying, your service is the worst.
18
May
Posted by No More Harassment
I used your services for a couple of years. I I had asked that my fees be lowered to those given to my daughter and her husband as they used your service for the same length of time as I have. You said no. This was not the first issue I had with RCN. So, I discontinued your service and contracted with another provider. After I canceled my services with you in March 2020, I received an email from someone asking how they can help me. I replied that if you wanted to help me, you would have done so when I asked for help. Since then I am receiving your mailings every several days asking me to come back... they state "you miss me." For example, I received a mailing on 5/15/2020 and another today, 5/18/20. These excessive mailings have been sent to me since I canceled my services with you and you need to immediately cease contacting me as it is perceived as harassment. If I have to file a complaint via FCC.gov, let me know.
17
Apr
Posted by Angelam609
My overall experience with this company has been horrid! I initially activated service with RCN in hopes of having pleasant experience with a technical service provider but in return has been a living nightmare. The overall engagement with personnel is everything but professional. When calling personnel, engaging is very unwelcoming; they appeared annoyed; uninterested and not accommodating at all unless you are knowledge of the proper treatment a customer should receive. My dissatisfied experience occurred in the beginning of this year, when I upgraded services and was advised; not only thru sales team and also a technician at installation that my current auto pay account would not need to be updated and all information would be transferred into my new account. A BIG FAT LIE!!! 3 months later with continuing uninterrupted service, RCN decides to cut off my service. I came home from the office confused into why my service was interrupted, called the service line; to be advised that I haven't made a payment within 3 months and my bill have accumulated to almost $600. Mind you, I haven't been sent any emails or calls regarding my bill. Since December. I spoke to several associates, even a manager who were all extremely inconsiderate on the manner. A representative had the audacity to tell me... "Oh well you should have checked the bills that was sent to you". This is the service and professionalism RCN provides to their customers? After that incident I contacted corporate to speak with a representative Name Melissa, who agree to play me on a "Payment Arrangement" for to call in a payment today to be advise by of course "Unprofessional staff" the payment was supposed to be paid yesterday and records indicated the service was interrupted yesterday and to restore service would be double the amount that was agreed upon. Which is a another BIG FAT LIE of service being interrupted yesterday, because I woke to watch the news this morning and waking up from resting not notice service interrupted again today not YESTERDAY as their "records indicated" !! You would think with pandemic of Covid 19: a multi-million service would be more considerate to a customer. Consumers beware!! Stay away from RCN!!! I recommend watching Youtube, Netflix or staring at the wall all day before choosing them as a technical service provider!!!!!
17
Apr
Posted by Michele
Hello,
We are in the midst of a pandemic and I do not have a job. At this time, when all of our government is asking for us all to work together RCN has decided to raise my bill by a whopping 25 dollars per month. I called and spoke with a representative who told me he get the bill down to 184. I told him I would like to speak with a supervisor because I wanted the bill to what I had been paying, The supervisor told me he could not even give me that price because the agent had made an error and that they were running a business despite what was happening in the world. Please have someone contact me as I find this both dishearting and appalling.
14
Jan
Posted by Pissed
Looking at my bill, wondering why so high. Well, besides, the extra $10.00 in fees a month, I see a charge on my Dec bill for $145.00 for NHL? My husband did and does order the MLB, but NO HOCKEY. I chatted with 2 reps online today, and I was told I DID PLACE AN ORDER, ONLINE ON 12/2/19 and I have a work order number and all! IF I ORDERED. THEN I WOULD PAY!!! I was told by both reps that I must pay that! I had stated, do you think I could have been hacked? They do not freakin care! Apparently not, and we are the ones that make their business! They also bill you a month in advance? How can that even be legal? No wonder I can never understand my billing. I am done with RCN, tired of all these high rates, surcharge this and that and making me feel like a liar!!
15
Nov
Posted by Jax
This company acts like one that is going out of business and just doesn't care. Almost one full week without internet and still going on with blaming of intermittent outages that belong to my "cabinet", according to the 6th rep with whom I spoke. A tech came out and added tv problems and when I said I expected him to return same day, was assured I would get a call from him or his supervisor and they would confirm they were going to address the problem...still waiting and calling back, I was hit with more excuses, same as I have been receiving all week. The attitude that goes along with the poor service is the opposite of good customer service. The best of them commiserated with me but still didn't resolve any problems.Finger pointing to other departments and personnel, substandard performance of services, minimum of 20 minutes for each phone call waiting on hold, inconsistencies within my condo building where some have service and some do not, unreasonable demands on customers giving a 2 day window to change a service with a week's notice despite people having snowbird plans for the winter...overall, quite disappointing and who knows, maybe they will go out of business after all.
05
Jun
Posted by Theresa C
I have been a subscriber for 13 years.Lately, my bill keeps changing monthly.I call the rcn number,and am told an amount to pay.I pay that amount and then am told I have a late fee because there is a balance, Last night I was on hold for 35 minutes with my bill.The automated voice informed me I had a balance and could lose my service.The balance was 8.37 which I was told the month before to lower my payment by that amount by a customer support worker.The late fee was $9.00.Also, have been having problems with my phone.One tech thought it might be connected to a tv which is upstairs,disconnected the box for which I am still paying. When I mentioned that last night I was told,I am paying for the box whether I use it or not.Up until now I hab=ve been satisfied with RCN but am beginning to wonder.Some of my neighbors have already unsubscribed.
09
Jan
08
Jun
Posted by aringlaben
I pray another telecom company provides true competition in the Lehigh Valley because your customer service and business acumen is absolutely horrendous. You treat customers as you would expect an investment company to handle an area where it is a monopoly. I have never had good experiences with RCN. Only bad ones. Even for a $1.03 charge that should never have happened, there is nobody to provide satisfaction to me. Look at incident for info. I am so frustrated with RCN. Forget thanking people for being a loyal customer - you don't really care about that. Remove it from your "customer service" reps spiel on chat and every call. It's worthless and I guarantee 99 percent of your customers (in this area anyhow) agree with me on that. It's like a smack in the face. Just try to provide better support to us! We don't care about fake promises or gratitude from robots who could care less about us.
29
Jan
Posted by DG
I am very upset with RCN after being a costumer for 17 years they treated me like garbage. My bill keeps going up and up in less than 6 months it went from 109.00 to 150.00 !!!!!!!!!!!!!
That is just un acceptable and they get angry with you if you ask for a manger they NEVER out one on!
Looks like a fire stick or roku is in my very near future unless RCN remedies this
20
Jan
Posted by halifax
I tried to use the Chat Line because my telephone was not working. I continued to get a short beep whenever I picked up the phone. The chat rep continually said that she was unable to help me and to contact the 24/7 line. I did not have any way of contacting anyone nor did I have a cell phone at the time. Meanwhile my phone was not working. Are there solution put in place for situation such as mine. I could have had an emergency. What is a person suppose to do when they have no way of communicating except through their telephone carrier.
07
Dec
Posted by babu
I am rcn customer for more than two years. I saw a promotion cheaper than what i was paying for so then I called to customer service department. They were very rude instead of helping. The person I spoke to he is unpleasant giving me example of ham burger. he makes me think I was stupid.
23
May
Posted by Serious Issue With Service
I have been having issue with me cable, phone and internet services for the last 14 months. Every time a tech comes out the service works for a day or two then going out again. I have continued to explain to the service rep and customer service rep due to my daughter health I need my phone service. Which they don't seem to care about.
On several occasion it I did not have my cell phone I would not be able to get the medical assistance I needed.
The rep's have giving me the run around since day one. Then they send out supervisor that tell me that they have found the issue. And in fact they having done anything at all.
They also informed me that if I was to upgrade my to the TiVo system then I would not have anyone problem. So I then paid the upgrade and I'm still having problem.
But their want their money. And I want my service.
Not being able to enjoy a service is crazy and having to go thru this as long as I have is an example of due management.
No one care on any level.
The best are of this is I work for a management company and have referred my clients to a company that can not provide a service for me.
I would like someone on your corporate level to receive this comments and contact me.
Thank you
I have been told that their is a issue with the development and I need to contact the rental office.
The issue is not inside its a issue that is outside. Please have someone repair the problem for once and for all.
I have continue to request to speak with someone on a corporate level. They say their is no one available on a corporate level.
And Please don't ask to speak with a supervisor. They are just as bad as the reps.
20
May
Posted by Disgruntled
I recently left RCN after 16 years as a customer. I was very happy with the service I received and only left as RCN seems has made a corporate decision to not be competitive price wise. In the past RCN would be very accommodating and would match or be lower than the competition (COMCAST and Verizon). My pricing had increased by 33% in the last 2 years and there was no latitude given to the customer service reps to match the competition. So reluctantly I concluded that loyalty was no longer valued by RCN and moved on. How nearsighted is that?? My current bill with Verizon for the same services dropped 30% and it is guaranteed for 2 years. Perhaps if the management gets its head out of the sand I may rejoin them in 2 years when they realize the cost of acquiring customers is a costly and more difficult than accommodating long term customers.
25
Feb
Posted by Anonymous
I Would Like To Know Who Designed These New Dsgusting Remotes That Are Circular, Smooth And Slide Off Of Everything And Everywhere. Already Have Mine Taped Up Because Something Broke When It Fell
I Did Not Want An Upgrade Since I Watch Only A Few Channels But Rcn Convinced The Building To Upgrade So I Am Stuck With Crap And Additional Cost Each Month. Does Anyone Do Their Job Correctly These Days?
18
Dec
Posted by NONE
I don't know about other states but in Pa recording phone calls without the consent of both parties is a CRIME under title 18 wiretapping. RCN has refused to call me or talk on an unrecorded line over billing issuse. They are adding late charges before the bill is even 10 days past due. From the other comments I see they seem to do nothing to take care of the consumer. Today I was hung up on and put on hold for 17 mins. What great service. Thinking about going to a wireless provider they are a little slower speed but 1/2 the cost per month. It's great when you the choice of one or none to chose from
25
Jun
Posted by Anonymous
I am a long time RCN subscriber. I have having problems with my internet speed and blacking out of some channels on my tv service. Your NYC offices have been of no help. Please advise as to who can help with this as I am prepared to go the regulatory agencies if if this problem is not solved and I receive appropriate credits. Thank you.
21
Mar
Posted by Anonymous
This is the most terrible company I've been apart of. I had Verizon fios 3 years ago at my last place. Moving to a area without fios is the worst thing I've ever did in my life. With fios I was getting wayyyyy more channels for less money then with rcn. The sad thing is my location don't offer no other providers but service electric which is even worst Smh. Pleaseeeeee fios come to Whitehall. Pleasseeeeeeee
22
Feb
Posted by Adela
I see I'm not the only one with grievances! They've been putting a block on my emails every month and a half or 2 months where I'm not able to send or receive my messages. I complain ALL THE TIME. They remove the block and I'm happy until...it happens again right at the following day like a merry-go-round! I've been consistently calling and emailing them clearly describing the blockage that impedes me to work on my computer - but the same thing happens over and over and over again and the cycle happens again! They must be more than stupid to spend so much of their (valuable?) time on just removing the block and then putting it back, PLUS taking away my health from that incompetence. Instead of DOING something really effective so this doesn't happen again. Who said (cleverly) that to keep doing the same thing and expect a different outcome is stupid, so I guess I must be stupid too however, what can I do??? I'm afraid to change companies in case they too will cause me problems...
I've been looking for the emails of the executive management (4 of them) but no success yet... Any ideas please? Thanks ever so much! :o)
20
Feb
Posted by Anonymous
Extremely disappointed by RCN billing department. I have been an RCN customer for about 20 years (bundled services). I pay a lot of money to them every single month. With the latest increase (extremely high), I called billing and asked if being a very old RCN customer in good standing (all my bills were always paid on time) and if they could offer me some promotiponsl rates which would bring me closer to about $270/month I was paying ,billing supervisor and rep basically said there was nothing they could do and challenged me to go find another service provider which I intend on doing. I guess saving $250/year to RCN makes a lot more sense than getting about $3,500/year. Did these people ever take math classes? Very surprised, disappointed and will follow advise looking elsewhere.
17
Jan
Posted by Dayle D Edgeworth
I'm in the middle of a problem with RCN that all your service people have dismissed.
I won't review the extra charges to me by your company this last month & the threatening phone calls of suspension of service through your incompetent service people as I'm saving their responses & will publish them on social media. I have paid my bill complete with erroneus extra charges. The $20.00 credit offered me by another service person does not satisfy the original problem & my ongoing problem of extra, useless cable lying in my bedroom & attached to my walls & ceiling is still unanswered.
The bottom line is that I have useless RCN cable lying in a pile that RCN won't remove though they installed it & in doing so, have damaged paint & trim in my rooms in my apartment.
I was emailed by a Jackie that I should call again & book yet another service person.
I asked for a guarantee from your company that this problem would be fixed. I have not received an answer.
When the different service people viewed the extra cable in the past, they said I was responsible, if they removed it, for any damage to my apartment & 1 service person told me that I would have to pay for the cable removal also though it was your company's error.
I'd like to know your response?
13
Jan
09
Oct
Posted by Rona
The customer pledge located on RCN's website is in fact a lie or at best deceiving.
I had an an appointment scheduled for the 6-8PM slot. I called twice on the day of the appointment to confirm and was assured a tech would be at my residence between 6 and 8PM - the last call at 5:30PM. At 8:30 PM the tech had still not arrived. Called the customer service line. I was told after much waiting and insisting on speaking with a supervisor (because the initial person who answered my call offered no real explanation or customer service) that the appointment was canceled. Please note that when the service call was canceled I was not notified. I was also told the reason for the cancellation was because the technician did not have the proper upgrade equipment on his truck. I am left wondering how it is that a service truck does not have an inventory of equipment that may be needed on a site call (we're not talking about large bulky equipment!) and how is it that the technician knew ahead of time the necessary equipment was not on his truck. If you ask me I was told alot of nonsense to cover their incompetence. Furthermore, the customer pleadge indicates 24/7 service, yet when I insisted another technician be dispatched that night to complete the service call (since I had rearranged my schedule-on my birthday-so that I would have service up and running that evening) I was told that was not possible.
Other than a few "I'am sorry for the inconvenience" chants, RCN provided zero-zippo effective customer service.
I'd like this matter investigated and an honest reply as to what happened that evening. The service call was scheduled for 10/8/14 between 6 -8PM.
15
Sep
Posted by Anonymous
I am writing this for the occupant who was told there is a scheduled appointment for a tech between 1-5 pm. At 1403 the tech named Everett called to say he couldnt find anyone home at 33 Bigalow in Brighton,MA. The address was for Upper Darby PA. the work order 291610. His dispatcher called me,with different W/O.acct nbr is for said account. Under the name of Bradley. I would like an explanation as to why this error has happened.It is now , waiting for Call.
11
Sep
Posted by Anonymous
The "Customer Service" for RCN is terrible in every definition of the word! Not only am I being charged for a service that was never done, the best they con offer me is to take off HAVLE of those charges. I've been dealing with this issue for 3 months now, and only after last night (after I was arguing with them for almost an hour) did they agree to send a technician out tu verify ONLY that the cable is connected! On top of that, the so-called "manager" showed total disrespect to my father when I placed him on the phone to confirm our complain! Not only was he there with the technician during the installation (I was at work when this happened), he was the one who suggested that they use the old Comcast (who I should have gonw with in the first place!) wiring from the previous owners of our house, instead of drilling into the walls and floor. The house in being renevated soon, so drilling in the walls wouldn't have been a good idea anyway.I don't mind paying a few extra dollars for cable if I need to, but not for a service that WAS NOT done! To everyone else with problems with RCN, you need to contact the Bureau of Business and file a truly negative complaint. That's what I'm doing next! Oh, and by the way, the "manager" who was talking to my father ( who has over 23 years of business managment experience) said that she dosen't even have RCN. Now that's how you know that they are NOT worth a penny on!
14
Aug
20
Jun
Posted by Anonymous
I've been a customer for over 4 years and my bill has risen by 25% in the last 18 months. Went from $127 to $160. Same services. I called once only to be argued with. No help offered even after telling them I'm switching to Comcast. I then emailed only to be told that we all are facing financial troubles and to go online to chat with an 'experienced representative'!! Who did I email @ [email protected], a non experienced rep...OBVIOUSLY!! They have no interest in helping me. BEWARE!!
17
Apr
Posted by ExileOnMainStreet
I'm surprised to read some of these comments. I just had one of the best customer service experiences with RCN. I'm still a new customer and will keep watch on how well service remains but the woman I spoke with on the phone this week gave me a good feeling.
But then again, I switched over from Time Warner Cable so I was the bottom and could no where but up with service.
11
Apr
Posted by Anonymous
Customer services is the worst EVER I have experienced in my life. This is the second time i took off from work to wait for RCN to come to fix the cable. And they did NOT show, First they said i canceled lie number one i never did. Lie #2 they said oh your son said there were no issues. I have noone here living with me. Shame on RCN I lost my salary for the day & once again-no service!!! after 35 mts waiting to talk to a manager I was put on hold again & finally when the mgr did get on the phone the mgrs tone was very unsympathetic.
01
Apr
Posted by lexie
Please Think Only 1x Before Going With Rcn. As A Customer Of 15 Years They Have Had Alot Of Nerve Always Charging More For The Loyal Customers And Poor Very Poor Customer Service! They Call Customer Care...what A Joke. The Crappy Small (tiny) Boxes That Show Nothing Have Just Gone Up To Double 9.95 With No Notice. I Have Been Told Just Now On The Phone. Nver Saw This Told On Bill Before.
New Customers Pay 45% Less Get A Tivo Box And 250 Channels To My Limited 150. They Stink. Big Greedy Big Corps Are Killing Us Financially. I Am Disabled And Can Not Afford Their Greed Anymore And Poor Quality Picilation.and Lack Of Customer Care Or Service.....etc... I Beg You Stay Away. Spoke To A Tammy And Karen(in Pa) Id # 00789 And They Could Not Care Less. I Wish Health And Financial Issues On Them.......................heartless And Goniffs
03
Jan
Posted by RJ
Customer Service Is Very Poor. The Installers Have Very Poor Communicating Skills And Lack Of Professionalism. I Have Been Without Tv And Cable For 11 Days. The Installer Said They Need To Run A Cable From The Roof To My Apt. Not One Phone Call Since. When I Call I Get The I Don't Know Crap.customer Service Where!!!! Started Dec 23rd So Far As Of Jan 3rd Still Nothing.
03
Jan
Posted by Conleybay
I have been a RCN customer for 9 years and pay well over $200 a month which includes cable, phone and internet. We have experienced many issues with internet interuption and constant program changes that affect what channels we get. The packaage names change and the channel line ups change but they don't ever communicate anything. You find out when you go to a channel that you usally watch and find out that you will now have to pay for that same channel. When you call to speak with a representative they try to tell you that you never had the channel or there was an error with your box. They are also quick to try to get you to buy those channelss. The channels you are entitled to should be printed on your bill and not under the latest package name. Pretty unbelievable. How is this possible? Where is the accountability? No wonder Netflix and videostreaming is taking over. We are moving in 60 days and will not be doing anything with RCN again. I guess the 20K they have received over the last 9 years isn't enough to provide us good customer service.
03
Dec
Posted by Tisa6
I am emailing regarding payments on my account. My service was interrupted on 11/29/13 and I called and was told that I needed to make a payment of 110.80 for service to be restored. I stated that I make my payment every month & made 2 payments in November. Per Customer Care Supervisor I and being charged a late fee every month between $5 to $10 but she wasn't sure which. I stated that I make my payment monthly & am a good customer and did not appreciate having to make 3 payments in November to which she replied that I am not a good customer & am late every month. Also stated that I ordered a fight in HD which I did not. I asked to speak with a customer service supervisor and although I called finance dept. she stated that she was the supervisor and n one else could help me. I then called tech support and s/w Andrea and she confirmed that Rachel is a supervisor. I requested # for Corp Office and she stated that she did not have or know it. Shev said I could write a letter to Wilkes Barre address or fax. I am very upset and disappointed with the rudeness and treatment from RCN and it's representatives. I hope to hear back with some form of resolution and from someone that has some people skills ASAP. Thank you.
11
Oct
Posted by Anonymous
After 11 years of service, I'm done with them. I don't even know where to start.
First, they always have hidden or "mistake" charges on your bill that they hope you don't notice and pay for. When you call them to get them removed they tell you they will credit you on your next bill but it never is. I haven't had a single bill come in with the same price and its not because of fluctuating taxes.
A short second; THEIR CUSTOMER SERVICE SUCKS. Even when i'm not upset or rude, they hang up when they don't know what they are doing, or when they don't know what to do. They talk to you like your an idiot, and when you try to tell them what your problem is they try to change it to something else, which is where my third problem comes in.
#3 The reason I'm dropping them. My cable "promotion" ended as they usually do and most of the time I call back an barter myself onto a slightly more expensive (not much) but similar bill.
This time however my "promotion" ended and my bill went from $168 to $240. When I called to fix this 45% increase in my bill the only thing they told me i can do is basically drop EVERYTHING and my bill will come out to $190 dollars.
The money isn't really the problem. For some people $240 for crappy TV and internet isn't a problem for others it is. I'm just upset that they can't treat a 11 year customer with the same loyalty I've shown them. And when I asked why they can't put me a 11 year customer on a promotion or a good price plan instead of someone who has been with them for 6 months;
Their Answer:
I'M SORRY. THAT'S JUST THE WAY IT IS.
07
Oct
24
Sep
Posted by Anonymous
Terminated my service with RCN at the end of August 2013. Turned my equipment in at the same time. On 9/24 they stole 847.00 from my checking account. When I called about it I was told that they would refund my money with a paper check which will take 6-8 weeks if they cannnot credit it back to my checking account. Never ever will I deal with these people again. I am going to call corporate to see if I can get my money sooner.
07
Sep
Posted by Jackie
I am discouraged and very disappointed with my decision to change cable companies to RCN. This was one of the worse business decisions I have ever made. I changed over on August 24, 2013 and I have not had one complete day of satisfaction. The last rep told me I need to call TIVO because there is nothing they can do but the rep prior to her told me they would send me the link to create an account. I received faulty remotes and my channels were not working for a few days. I was told to take my remote to the local store and they were not able to change them for me. I am not pleased.
19
Aug
Posted by Len Goodman - Boston
My name: Leonard J Goodman. 15 years. $2500 per year.
Subject: TV guides. Alpha vs Numerical listings.
Re:your newer Channel Lineup guide. The change (SD & HD) is progressive, however, the channels are still listed numerically. That entails looking thru the lineup guide entries for a channel annoying. Verizon's guide does them alphabetically. I cannot determine who makes the decisions that challenges your customers to create a search to find a sought channel.
The decision and logic to effect a change is not a challenge - just plain logic!
10
Jul
Posted by Lied to and deceived
After an hour on the phone, I was glad that they decided to work with me on a payment issue. The nice gentlemen assured me that if I made the agreed payment my sevice would be reconnected and I could arrange to pay the remaining balance. I called back an hour later prepared to pay but was deterred by the new representative who says they could not honor the agreement made earlier. I asked to speak to supervisor. He says everything that I said was noted on the account, but there was nothing he could do either. I asked to speak to the call center manager and was given the same run around. I think it's bad customer service to lie to a customer who remained calm and understanding throughout it all. I believe you should honor all arrangements made by your employees no matter how outside of procedure. DON'T LIE! Simple as that. Tell me you can't and I will understand. Lie and say you can and I will never trust, recommend, or refer your company. My problem has yet to be resolved and I don't want to use this company ever again.
20
Jun
Posted by Anonymous
I have been calling every month for the last two years due to billing errors. Every month I am told it will be fixed and the next month it is wrong and I call back again. I am trying to find the names of senior level managers at the corporate office, but can't seem to find anything. this company is the worst with customer service!!!!
01
Jun
Posted by Anonymous
Second time posting!!! Previous post appeared on site for a day and then... GONE! How did this ever happen?! RCN retaliated for letting them go three years ago, by filing charge against me with collection agency with a made up charge of $2007 two (2) years later, following reduction to $27. I never paid late or underpaid on any bill for several years while tolerated their unpredictably poor service. Either way my credit score is affected and interest rate I hoped to obtain for refinancing. THey should be shut down.
29
May
Posted by Anonymous
Simply the worst cable/internet service I've ever used! I had to reset my TV's almost everyday, just so the remote would work. I did not have internet service 90 0/0 of the the time I had it. I was only a customer for about 5 months before I couldn't take it anymore. I would NEVER go back to this service!
23
May
Posted by Anonymous
I've had problems with reception since the beginning of service, at least 6 different techs heve checked it out, and I 've had 5 different boxes installed, only the last tech, a linesman bothered to check the signal strengh and found it lacking from poor to fair and worked on it. It is not entirely fixed but is 90%improved. I asked the lead teck, one Tony Fonseca to give me a quote on bundling all three sevices once this was resolved, H e said he referred it to his Manager Eric Bos, who for some reason refuses to respond to 4 messages left since a week ago. Is this the way you treat all your customers or am I being singled out for total disrespect? I had asked to have a Corporate Officer call me, but, ofcourse that didn't happen either.
04
Mar
Posted by RR
Customer service rep reads from a pre written text and does not listen. Wanted an explanation of charges on my bill and could not get one. Seemed like the person on the phone did not have the technical knowledge to give the answer. Asked for a supervisor, was told none were available.Told rep I would remain on hold till a supervisor was available. Rep told me they could not "tie up" their line. Asked if one could call me when they were free. Still waiting.
27
Nov
26
Nov
Posted by LKP13
I'VE BEEN TRYING FOR AWHILE TO GET ANSWERS ABOUT THE MOVIES BOTH PREMIUM AND BASIC CHANNELS OFFERED TO ME THE CUSTOMER WITH NOOOO LUCK. WHO DOES THE CHANNEL LINEUP MOVIES AIRING? IS THERE AN RCN DEPT. THAT CHECKS WHAT THE CUSTOMER IS OFFERED, THE VARIETY OF MOVIES AVAILABLE ECT..? I'M A PAYING CUSTOMER AND DON'T UNDERSTAND WHY THERE IS SUCH A LIMITED SELECTION AND WHY MOVIES GET PLAYED EVERY TWO HOURS OVER AND OVER. I'M HAPPY TO GIVE EXAMPLES SINCE ANY RCN REP I'VE TALKED WITH HAS NO CLUE. PLEASE EMAIL ME FOR MORE FACTS. ALSO DOES CORPORATE EVER READ THE MANY COMMENTS ON THE WEB FROM THEIR CUSTOMERS? THEY SHOULD CAUSE THEY ALL SAY THE SAME THINGS. THANKS
