Worst customer service ever. I have tried and tried and tried to get a phone number for the corporate office and nobody will give me the number. Rheem associates say they do not have a number yet they work for and are paid by Rheem. I'm dealing with smoke screens. There's number isn't even listed online anywhere. It's obviously time to contact an attorney.
We have a new built home in Washington state that we have not moved into yet. We had a Rheem 20seer heat pump installed April 2023. The A/C side has never worked. We have worked with a pro partner and the Rheem tech Kelly for over 2 months with no solution. We have had no contact since August 2nd despite multiple calls to the contractor/Rheem corporate/going through the contractor side of tech help and emailed corporate.receptionist. We have given sufficient time for a fix and would appreciate at least contact with someone of authority to rectify this situation.
Less than a year old water heater and no hot water, pilot won't light. Call for warranty and they'll send part and arrange repair locally - in 2-4 days. I need hot water today. Told I can get part in 1-2 days if I pay expedite fee. Speak to supervisor after long hold and agrees to one-time waive of fee. If I want part today, I can check local suppliers and get reimbursed. They cannot tell me who has the part. This is just terrible customer service.
I'm contacting you to tell you about how I feel about Rheem's quality products. Your water heaters are exceptional and why I have always used Rheem products. I just removed the original water heater that was still working, in my grandparents 1944 cottage. I was wondering if you would be interested in having it, not sure what is the earliest one that was made, but like I said it was still in working order and may be one of the original models and might be nice for nostalgia or a great marketing tool.
I called for service. My water heater stopped lighting and had a small explosion. I was put on hold for 45 minutes then the phone disconnected. The second time I called and was on hold for an hour and someone answered the phone. The phone was on speaker and I could heard babies crying (at least 2) and a man playing with a small child. I said "hello" several times and then after about five minutes they hung up the phone. This is worse than poor service. This is an insult. This company needs to be put out of business! We should not allow such companies to exist. WARNING do not buy product manufactured by this company. Since my call, I learned from a service man that this company's water heaters are know to BLOW UP! Be very careful!!
We are a plumbing company here in Lancaster Pa. & have used Rheem products for a long time but that is going to change. Recently we have noticed that their water heaters have not been lasting near as long as they once did & with their huge price increases (two this year already) we will no longer be installing any Rheem products. Quality going down & prices going up is a great way to lose business.
I would probably never purchase a rheem system on purpose every again. Our hot water went out 3 years ago. It lasted 13 years before having to be replaced. We replaced it with a Rheem about 3 years ago. It went out in the beginning of December and all they do is send part after part. That's if you can reach customer service. We have been having to boil water to take baths. The pot handle broke and I now have 2nd degree burns on my legs and feet. Their warranty it BS, they are no help, and now I'm out of work for awhile because of it
Less than a year old my new Rheem water heater just required a licensed service company to come out and install parts Rheem sent me and the water heater still faulty. Its defective and I'm out $500 plus for the water heater plus over $900 in labor fees for installing the parts sent directly from Rheem. I will never again use Rheem or their products. They sell lemons and your screwed. No email address to file a complaint and hours on the phone waiting for customer service and shipping dept. Save yourself aggravation and lots of money. Stay away from Rheem products. Not what they used to be. BUYER BRWARE
same freaky bad situation I should say worst chaotic process trying to fix a 1 year old rheem gas water heater since December 28/20 until today 01/07 and counting I feel the same way as hockeyhal03 01/04 previous post it sucks!!!?
I guess I like the beating my boiler and my central AC unit are also rheem guess it's time to change to another brand.
Rheem sucks I have had two companies sent to my house by Rheem to fix my few month old hybrid hot water heater. The first company only changed the part sent by Rheem and didn't do any diagnostics like the repair order said to do. I do t think they were capable. So they sent a second company out that Rheem sent out and he waited on hold for Rheem tech suppprt to answer for over 45 minutes. He said he couldn't wait any longer and left. So again took two days off work and still a broken water heater and no service l. I have now been on the phone on hold for 1-1/2 hrs with still no answer. What is Rheem going to do about this. I want the unit replaced sent to my home and schedule a tech to install.
It sad and unfortunate that this huge company takes advantage of its customers. Rheem's customer service is deplorable. Your warranty is non-existent. Rheem knows that their products are faulty and defective that's why you offer such a short term warranty on the labor. That way after the year the customer eats all expenses for the piece of trash that RHEEN sells. I've only had my unit for two years and I already have to replace the faulty blower. My initial call to the company I was told I was covered under warranty for six years. After the technician came out and told me that I have to replace a faulty blower ?on a two year old unit I was then told by Rheem that my warranty only covers parts and the unit. Really RHEEM!!!???
I need help I purchased a rheem hot water heater on Oct.21 2020 from home depot in Jackson, MS. on Nov. 22, 2020 the hot water stop heating water I had a neighbor to come out to relite the heater it went back out the neighbor came lite the tank again it went out again he suggested that I call scott petroleum gas company in Lexington they could not come out until Wed. Nov.25, 2020 I was told the thermo- cuplet was gone out. I've been calling the 1-866)279-4566 since the 25th of Nov. and have not received the part yet I've been out of hot water for 2 week I will be reporting this to the better business bureau. Every time I call the customers service agent in parts say the part be shipped out. Somebody is lying and I don't have any hot water.
Rheem, when are you going to catch up with the rest of the world, and have digital sensors in your Cro-Magnon equipment ??? When???!!! How long do you morons have to sit on your haunches and not install digital, WiFi or internet accessible diagnostic tools to allow a technician diagnose problems and be able to order parts?
You guys are definitely living in the Stone Age!
Jeepers!
What *Morons* !!!! Idiots!
Because of their work order policy, my elderly mother went without hot water for 7 days and nights.firning this pandemic? Instead of just replacing the new hot water heater, with a working unit, as their plumber suggested they insisted on shipping a part that took two days.which did not solve the problem. My Mom gets a phone call from Rheem telling her they are going to give her a new hot water heater, excuse me, like they were doing her a favor, when what Rheem did was waste 7 days and 180 gallons of water, to supply her with a product she thought should work the day it was installed. Rheem showed no concern for these human beings health. Leaving anyone without hot water for that long us wrong.
2 1 2014
Good Morning,
My Name Is Anna Higgins I Live At
My Husband Now Deceased And Our Two Children Bought A 190 Acre Dairy Farm Here In May 1972.
We Installed A New 40 Gallon Glass Lined Rheem Waterheater At That Time. Almost 42 Years Ago.
I Have Done Countless Loads Of Laundry And Dishes Over The Years. I Wanted You To Know I Am Still Enjoying A Hot Shower Every Morning From That Same Waterheater. I Wonder If Anyone Else Had Such Good Fortune To Have Such A Wonderful Dependable Waterheater As I.
Trying to beg for help on medical reasons . We bought a rheem heating/air system from day one it has cost so much to fix I have went without my meds even food one week. I like rheem but the system hasn't work from day one please Im trying to find out or get a call from the owner. Im very sick and my wife cant afford to keep fixing the unit at 12 dollars an hour. call me 540-830-8000. please help us and stop the locals from charging us 1000 or more to only find out it isn't fix. we have kids and im afraid they will freeze this winter please help us
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