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Roku Corporate Office

Roku corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Roku, Inc.
12980 Saratoga Avenue
Suite D
Saratoga, CA 95070
United States

Phone: 888-600-7058
Fax: 408-446-1734


Roku Corporate Office Comments

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This company is a rip off They took money out of my Account and suppose to put it back but did not and been giveing me the run around for a long time please dont deal with this company Please If you know what good for you

runnie 3/25/13 1:15PM


I purchased a Roku online from the official website. I ordered on February 19th and never received it. When I called the 888-600-7658 number I was told that it had been returned back to the shipper. I requested a refund or that a new equipment be sent to me. Customer Service indicated that they couldn't do it because they have not yet received the original equipment. I do not have the equipment, never received it and on the USPS tracking it clearly says that it was sent back a while ago. So clearly it is lost, not my fault. They don't want to reimburse what I paid nor will provide a new equipment until they receive it. I received a case number but this doesn't help at all since they refuse to reimburse what I paid UNTIL they receive the equipment. This is very poor customer service. I was planning on purchasing several more equipments as gifts for the family but now I will not.

Elizabeth 3/25/13 7:52AM


I purchase a Roku at Best buy and called Roku customer service for installation. Agent Paulina offered an extended warranty for the equipment for $19.99 and I purchased. My Roku worked for a couple of weeks and then did not work because the distance signal for my wireless connection. I returned the Roku equipment to Best Buy and my money was refunded without any problem. I did not have the same with Roku, I contacted customer service and I was told that my money will not be refunded. I will referred my complaint to Consumer Affair & BBB. we cannot permit to have company like this that have business deceiving customers. I encourage everyone to do the same and report all complaints. Poor service. No a company to trust.

Anonymous 1/11/13 4:44PM


Purchased a Roku unit. Received it and installed it in a flash. But the content of the channels that were available were not what I wanted. Called for Return Authorization and had to wait for "agent" to go through a sales spiel. Finally got authorization. Returned unit via USPS tracking. Company said they never got it, then they said they got it. Then I was told credit to be issued in 7 days, then 9 days, they 10-15 days. Finally called credit card company and disputed the charge. My credit card company told me that charge would remain for 60 until Roku cleared it. They never did. They also don't know how to handle credits for returns. Very poor business practices. Never again. BEWARE.

EP 9/12/12 11:53AM


I just purchase and installed Roku 2x and had no problems with all the wonderful options EXCEPT Angry Bird. My remote will not function and have try all ways possible and reset button. What do I need??
All online support options require money WHY??

Dolore 8/24/12 1:39PM

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