Ross Corporate Office

Ross corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Ross Stores, Inc.
4440 Rosewood Dr.
Pleasanton, CA 94588
United States
Phone: 925-965-4400

Ross Corporate Office Comments

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27
Nov

Posted by Delainec


11/27/23 3:05PM

I frequently shop your Jefferson City Missouri location but the store has been so trashed lately I just walk through and leave now. It is just an absolute disaster. I tried to go down the pet aisle but there was so much stuff on the floor I couldn't even get down the aisle. It looks like the associates just dump things wherever they feel like it. So disappointing. I don't think anyone ever straightens because I have went in there and there will be things from other departments in the wrong department and weeks later it is still there.

22
Sep

Posted by Anonymous


9/22/23 8:58AM

Just want to let you know this shopper won't be spending at Ross .. I was at the Miami location on 120th ( London Square Mall ) . Cashier was ringing up one customer so I went through the self check out . Paid . Went for a bag to place my purchases in and was told by the cashier whom now had a line of four customers I would have to wait in line so she could check my self service purchases ! Well I did wait in line and I returned all my selections . Meanwhile other store employees were just standing around .. this consumer would prefer to pay more to be treated as a consumer would desire .

11
Mar

Posted by Anonymous


3/11/23 3:51PM

Why are we being held at the door in front of a TV monitor? If you are taking a complete picture of us that needs to be released to us! This is crazy! Not welcoming at all! Why are we being held at the door? What pitchers are being taken?

08
Sep

Posted by Anonymous


9/8/21 7:22AM

Hey Ross not a good idea to ask women if there in the 55 discount club when there 40"s and 50 ish. This is a time of Menopause and not a flattering question. I just want to let you know. Normally I don't get offended but this did bother me yesterday. So if it bothers me I can guarantee it's bothering other women. I do love discounts but this is hurtful for some thanks

26
Aug

Posted by Kim


8/26/21 5:28PM

It would benefit the company to add an express lane to your checkouts. Maybe 5 items or less.

15
Aug

Posted by Anonymous


8/15/21 1:06PM

Yes as a paying customer with back issues I was approached by your staff in a very rude manner as I sat in a chair that I was thinking about purchasing. Your staff didn't take the time to ask why or if they could Accommodate in any way when clearly they see I have a basket of clothes from your store so of course I'm shopping.

15
Aug

Posted by FU


8/15/21 12:57PM

Disgusting store in Renton,WA. Have they ever used a mop or dusted a shelf since this has opened? The girl at the door needs a new job, just downright rude and sloppy. Literally we went in to kill time and I'm so happy to say that all of the rumors are true, it's below Walmart standards, when will the videos be published?

24
Jul

Posted by Janis


7/24/21 1:22PM

Ross store in Selma, California. I was at this beautiful store on the first day they were open. I waited probably almost 30 minutes in line to buy my items. I have shopped Ross all over and have always enjoyed my experiences.
TODAY this store #2320 is in horrific condition:
Filthy floors with socks and other items on the floor with face masks and paper. Probably at least 25% of the shelves are empty. Shelves look like they have not been straightened for days. Check out counter had two different puddles of maybe sanitizer on it and Alejandro even put his clipboard on one. He said cleaning crew comes in at night. Cashiers do not pick up socks, etc., "That's just the way we work." REALLY. He did not seem concerned about what I was saying except to say that he was sorry I was not happy and that I was welcome to file a complaint. I will come one more time and if it is in this condition I will never come again. I felt dirty in the store and I will warn my friends and family about my experience today. Why isn't Alejandro out in the store tidying up at least. That would be helping out and taking pride in where you work.

13
Jul

Posted by Anna


7/13/21 2:15PM

I went to Ross in the city Downey and honestly it's a bad service bar manager she doesn't know how to be a manager and a former employee from there hasn't got paid they say they were going to pay her and she hasn't been paid the manager and whoever is in charge doesn't know how to become a manager and they don't know how to be in charge they say they were going to pay her she hasn't been paid the mail the check hasn't been paid hasn't been mailed to her house this is ridiculous a former employee I don't know why she I'm not gonna ask why she's a former employee but I know why she's on the form and praying for something she didn't do it but youAre doing something wrong that you guys are not being a fit store and not a saint managers in the store

16
Jun

Posted by Anonymous


6/16/21 1:15PM

I shop at your Paramount Ca. Store everyday and when I asked to use restroom both young ladies said out of service. Why don't you train your unwelcomed customer care to post signage stating that.

04
Jan

Posted by Belkie1


1/4/21 12:23PM

I am a regular Ross customer. I frequent Ross monthly (at least) I had to bring my Daughter to Vanderbilt for an appointment and stopped in the 100 Oaks locations (South of Nashville) we found 2 piece pajama sets priced $13.99. These sets were sensored together with tags and marketed so. As a 2 piece set. My daughter went through the checkout first, paid for hers and was ready to leave the building while I paid. Before she left I realized the tags on my 2 sets were priced $14.99 instead of the $13.99 that she paid. The cashier explained to me that they came in separately and were already priced. I understand this as I am a manager (5 years) for Belk Dept stores. No problem. I was fine with paying the $1 more than my daughter did the the same item (even though the customer should ALWAYS be right and taken care of. At least at Belk they are) when she went to remove the sensors from my sets she saw additional price tags on them? The manager was called and she explained to me that they had just then? Received an email stating that these particular pajamas were Mismarked and should be sold as separates. She REFUSED to sell them to me as sets (as they were clearly marked and hung) telling me I would have to pay separately for all 4 pieces instead of the 2 as were offered for sale. I explained to her that I understand retail as I too am a manager for many years however I also know that no matter what, we make EVERY EFFORT to accommodate the customer! She outright refused to work with me at all and actually took my items from the cash wrap before I even finished speaking and walked away!!!
Needless to say, I will NEVER shop at this store again!

28
Dec

Posted by Anonymous


12/28/20 6:01AM

I am a regular Ross shopper & am very disappointed at an experience at Ross Culver City last night. My family & I drove from a Ross in another city Culver City Ross looking for a particular item. We arrived at 9:28pm exactly (Sun, 12/28) &, as we pulled up to a parking spot right in front of the store, the Loss Prevention employee (Ernesto) pulled the gate down halfway over the front door entrance so that Ross appeared to be closed. Ernesto stood there & let 2 or 3 customers with Ross bags out of the store then he locked the door. We came up to the door anyway. Ernesto cracked the door & said word for word, " We are closed". There was a holiday calendar on the door so I asked while pointing at the calendar, " Why does it say here that you close at 10:00?" The manager, Eric, was there next to Ernesto while this was happening & caved in & let us in because I knew they were not actually closed they were trying to close a half an hour early since the last customers before us had left. Ernesto then said to the manager Eric, " I thought you said...".
Ross & other businesses in order to stay open should be inviting to their customers. For Ernesto to pull the gate down & tell us "We are closed" when Ross was not closed is wrong on many levels & very bad for business. In addition, many people are out of work during this pandemic. If there is an employee that doesn't want to do their job, they should allow someone who "wants to work" do it.

26
Dec

Posted by Stephanie


12/26/20 8:27AM

Poplar bluff Mo Ross is in really bad shape . It is a hazard and safety concern. You trip over things all scattered in the floor.

20
Dec

Posted by Concerned Parent


12/20/20 2:31PM

Just visited the Ross next to the Millennial Mall area (the one right next to the Marshalls) Today My 10 year old daughter learned that if you wear your rain jacket into the store you will be questioned by security. When asked about that policy, I learned that acting in a professional manner is clearly not a qualification for employment. I asked to speak to the manager and was surprised to learned that the manager was next to the rude security guard. She was just as nasty and did not want to give her name and felt that a security guard creeping up and harassing a 10 year old about her rain jacket was justified. She later said her name was Glenda. She said the COVID 19 policy is that people can not try on clothes in the clothing store. But I guess they can stand less than six feet apart from a 10 year old wearing her own rain jacket to harass her about wearing her jacket in the store on a rainy day. On that note, I left the store. Thanks for allowing me to teach my daughter a valuable lesson about the racial profiling at Ross.

02
Dec

Posted by Angelica


12/2/20 6:12PM

i went to the Ross that is in Broadview 400 village square. I came in search of a few gifts and a tree skirt. My 2 year old toddler was with his father when I arrive at the xmas toys section toward the back of the store. There my husband moved the minnie mouse toddler car to the top of the table the employee with the Rainbow braids came and moved it back. My husband moved it so my toddler wouldn't grab it. My husband and I were discussing to buy the toddler wheels on the bus car for my son. i let him sit in top of the toy and proceeded to try and get him off to put the toy in the cart. i went around the section to convince my son to get off, when the employee followed me and approached me to ask me if I was going to buy the toy. I find this very rude and uncalled for. Why was she approaching me and why was she acting like the owner and I felt this was racist as well there really was no need for this behavior I bought it but frankly how I feel I feel like taking everything back at this point and never returning to your store. My husband and I work so hard and we can shop elsewhere we really don't need this type of treatment from un civil, uncaring condescending ignorant people with racist undertones. I recommend this store to be re-evaluated I spoke to the manager but honestly so feel people are scared to speak up because of the protest but i'm not i'm not going to deal with that Idc who it is if it's wrong it's wrong.

11
Nov

Posted by Anonymous


11/11/20 2:08PM

I would love to know why as a customer I get punished for returning items right now we can't try anything on and the people that are purchasing don't. I was waiting patiently in the return lane and she kept taking purchases instead of helping me and when I said something she ignored me. There was only two people in the purchase line with two cashiers but she still did not take my return first. Mind you I wasted another hundred dollars and return $15 worth of stuff. This is really sad and pathetic to be honest. If I did not waste already enough time looking for stuff I would've just left everything.

02
Nov

Posted by Anonymous


11/2/20 11:54AM

Help please my information is that the manager of the Sumter SC over hired by 17 people and the store is pretty empty of merchandise. Please take a look into this as our town needs the store but not the bad management. I have been a loyal Ross customer but this store is loosing money by not being better run.
I went to Columbia two days ago and found several things but bought nothing in Sumter. SOS!

28
Oct

Posted by Jazzy


10/28/20 11:30AM

As a consumer who shops your store frequently in Joplin mo and others from Springfield mo to KC frequently. I am now really reconsidering my choices, there is to many other stores out that with the same stuff n same prices! We were heading into your Joplin Mo store and was informed it was corporate policy that we must wear a mask, as Joplin has ruled it is ILLEGAL to force a person to wear a mask, this could not be enforced ! Also as having fought for our freedom to have choices, I believe you are over stepping my rights n the rights of others! There is an attorney in Joplin, that is taking on these cases, I'm hoping that you will stop this mandate policy as I am sure that the lost of customers is not something you are wanting,

25
Oct

Posted by Anonymous


10/25/20 3:08PM

I have been going to the Ross store in Lexington South Carolina ( sunset blvd) for a while, and it has its ups and downs. But I recently went last week Monday and Wednesday. Monday I went in the morning and I had the best customer service ever. The manager (Mary Ann) that morning was absolutely the best they really picked a good person. I then went again on Wednesday night after I got off of work. The manager ( Sammi) that night was so nice and very helpful . I just want to say that they really both know how to run a store and keep it looking great and organized. I have had problems with only one manger and I do remember her name it was Pam. She was really rude, when I asked her for her help and she was complaining about how bad her day has been due to work and family problems and this was about three weeks ago. I don't think that, is very appropriate for a manager to talk about that to a customer. I will keep coming to the store for the other to managers but no longer for her. So not to be rude but maybe the reasons the store was looking good cause I didn't see her.

10
Oct

Posted by Anonymous


10/10/20 10:23AM

I live in Florida where mask mandates have been ended. But Ross doesn't respect that. People who want to wear a mask should AFM those who do not should be able to not wear a mask as our Governor has stayed in his executive order. I used to spend about $200 per month in Ross. I waited until the mask mandate was over (it never existed in Ormond Beach, FL) to shop only to find out that corporate doesn't respect the state executive order where they have stores. Let me know when you do abide by your state's Governor's executive order and I might shop there again. But really, I'm pretty ticked off and may not for a long while. There are a lot of other choices for clothes and home goods.

29
Sep

Posted by Anonymous


9/29/20 2:32PM

The Spartanburg west gate store is refusing to give customers their change and then being rude when they ask for it. Saying there is a national change shortage and they aren't required to do so.

14
Sep

Posted by Lori P


9/14/20 8:09AM

I just try to pay for a purchase that was $39.47 with $40 in cash. My cash was not accepted because I did not have $.47. I understand asking people if possible to pay with correct change or credit card however that is not always possible. We no longer have very much change because we can't get change just as I understand the stores cannot. Perhaps I wouldn't have come away feeling so negatively towards the store and the corporation if the cashier had been a little bit nicer about it. Needless to say I will not be returning.

24
Aug

Posted by Anonymous


8/24/20 7:14PM

I really don't like to complain but I was very disappointed going to the Ross in orland park associate number 526082 and the manager were very rude I bought a Paris frame and it didn't fit in my car and I asked if they can hold it for me for less than an hour and they said no gave me a dirty look and said you can return it! That was very rude I couldn't believe it!! So I did not say anything and I just returned it I wish no one goes thru this customer service! I went next door to Marshall's and they were very nice and pleasant I told them the experience I went thru at Ross and they told me they can hold my frame for me very different I wish I could speak to corporate but they are closed I hope me message gets across and they can do something about the poor customer service there

09
Sep

Posted by Arian Nead


9/9/15 6:50AM

I went to Grants Pass, Oregon Ross on the 28 of July 2015 and purchased $435.17 worth of items. I am stationed in Italy and they don't have a variety of clothes for my kids, and it is a lot more expensive, so I figured since I am visiting my parents in the U.S. I should stock up on clothes for them for the new school year. My original purchase was Store: 1124, Reg: 01 Tran: 7289, Date: 7/28/2015, My receipt #. This representative (cashier) was really nice and informed us that she was working there for about a week.

When I got to my parents' house I did an inventory of all my items and realized one product that I purchased was charged twice. Black/White (06A) kids shoes for $14.99.

I tried on one of the items that was for me and two other items were two small for my son. I decided to return 3 items and get my money back from the extra (double) charge from the item I have listed above. The return or money back from the double charge was a total of $34.16.

On the 31st of July 2015 I went back to the same store and stood in the return and customer service line. The lady working at the customer service counter seen me and instead of helping me ( I was the only one in line for customer service and there was another lady coming up to the purchase line but was not there when I was waiting) she helped the other lady making a purchase. I ignored it and thought maybe she just didn't see me. Once she was finished with that transaction, the customer service lady motioned for me to come over. I explained the situation about the double purchase and she treated me like I was lying to her. Because my purchase was such a high amount she needed to double check with her manager to see if I could get my money back.

I wasn't returning my whole purchase. I spend a lot of money at Ross and I just wanted the double transaction and a few items that I was returning refunded. She did not want to cooperate with me what so ever and she was acting like I was trying to get free money and cheat the system.

She called the manager and explains the story and the manager said that she would have to go back and review that footage from that time and date to see if I was actually double charged. The manager also said it would take about 30-45 min. It kind of seemed like they wanted to discourage me from waiting or make me scared, like I was lying and they were going to prove it on the video surveillance. I told them that I would wait, at this time I was getting really mad.

About 20-25 min. later the manager came back to the counter and told the cashier I could get a refund on my double charge and my returns. The cashier lady was not happy about that and started being even ruder to me. I had nothing to hide and nothing to lie about. I spend a ton of money in that store. I was a great customer. I understand if that is their policy and procedures, but to be treated like I was a criminal and I was stealing.

The cashier even said "well we have to double check because you made such a big purchase." I even explained to her that I am in the military, station at Aviano, Italy, and I wanted to do all my kids school shopping at one time while I was in the U.S. She just looked at me and gave me a face like yea right, like I am going to believe you.

I love Ross. It's my favorite store to shop at, wherever I am stationed in the U.S. I purchase most of my clothes and my kids clothes at this store. They have the greatest deals. But if this is how I am going to be treated when I am a loyal customer, then I don't want anything to do with Ross. I would hope that you would screen your cashiers or employees to be more customer friendly and just have what you should give anyone, common curtesy. She had no customer service; she was rude, disrespectful and treated me like I was beneath her. This is not a store or place I would like to associate myself with if this is the kind of business you are running and this behavior is acceptable to your company.

27
Feb

Posted by Melhopkins


2/27/15 10:34PM

I went to the Bascom San Jose Ca. store tonight. The store was open until 10 PM yet they closed the dressng room at 8:30. I asked the manager on duty, Antionette, who would make this decision and she said she made it because they were understaffed and she wanted a clean store.The lady behind me then asked if they would hold items until tomorrow since she couldn't try them on.They refused this. While I like a tidy store this was extremely inconvenient.Either it meant buying and returning stuff that didn't work or leaving the store without a purchase. I would think it is in the stores best interest to make a sale.I think management needs to take a look at its staffing in order to provide better service. It really makes no sense the way things are done now.I have never experienced a clothing store that didn't provide a dressing room .

21
Nov

Posted by JC in CO


11/21/13 8:31AM

Thank you for closing your stores on Thanksgiving. It is a day for family & for giving thanks to God for His multitude of blessings for which the holiday was begun in the first place. Just like Christmas, without Christ, there would be no CHRISTmas. God Bless.

19
Jul

Posted by Delma Cruz


7/19/13 3:39PM

Today Friday July 19th 2013 9:30 AM I went to Ross in Tamarac, Florida the store that I normally shop, I left your store feeling humiliated and embarrassed due to the treatment I received from your store manager Sheila Edwards store phone#.I wanted to purchase a bath set unfortunate the set was missing the hooks I asked the customer service clerk to please get me a price for it, she asked her manager Sheila and gave me a discount of $4.00 from #11.99 I said ok once in the register manager Sheila told me she couldn't give me a discount of $4.00 not in a nice way, I asked why after she already and the clerk offer the discount and she said there were no missing pieces when in fact the curtain hooks were missing. what got to me was her attitude in front of other customers and decided not to get the bath set, when I walked away she made remarks about me to the other customers waiting on line saying I was trying to get a lower discount for the bath set. I felt very humiliated and embarrassed I told her my situation did not concern anyone else, Sheila is abusing her authority and mistreating customers. Please if you care about your customers loyalty she should not be a manager in a store and dealing with customers.

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