Ryobi Corporate Office

Ryobi corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Ryobi Limited
Techtronic Industries Company Limited
762, Mesaki-Cho
Fuchu, Hiroshima 726-8628
Japan
Phone: +81 847-41-1111
Fax: +81 847-43-6111

Ryobi Corporate Office Comments

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Nov

Posted by Sharon

11/8/23 3:39PM

I loved my Ryobi until I had a problem! Only 7 MO's owned narrowed it down to the mower. Took it in to be checked out yesterday the 11-7-2023 called today they haven't even looked at it to tell me what is wrong. They said couldn't have it done by the week-end might even take 90 days to get a part. It Takes me 45 minutes to get to the service center which is ridiculous that you only have one in this area. I need my mower fixed I'm very frustrated. They sell Ryobi at Home Depot and Lowes probably other places as well and you only have 1 service center. $500.00 bucks and It's just setting at the service center. What can you do to make me happy in buying Ryobi products? I love the way it Mow's, the way it handles And I'm sick that I can't move my yard. I live in Beaumont, Ca in Riverside county!

Oct

Posted by Billinohio

10/10/23 4:38PM

Ryobi quality and service has plummeted to a new low. 40v string trimmer failed for the 2nd time, still under warranty. It's been a month at service center, they tell me Ryobi has not responded to parts request yet. It takes Ryobi over a week at a time to reply to my emails, usually with a non answer.
The repair center has a giant pile of Ryobi tools waiting on parts, and they tell me the will probably tell Ryobi to pound salt soon as the centers reputation is taking a big hit do to Ryobi service.
Ryobi tells me it could take 90 days to resolve a warranty problem. 90 days?? That's beyond ridiculous. 90 days is a season.
Since changing over to all the 'green' tools, I've had problems. The blue tools were so much better. I've got over 30 tools including the outdoor stuff, ma be changing brands.

Jun

Posted by Anonymous

6/20/23 1:19PM

I've been on hold trying to speak with someone about ordering a replacement part for two hours.

May

Posted by David Fuller

5/25/23 11:55AM

I feel that I was ripped off by your call center today. I called about a bad battery. She first told me that my battery was a 2021 battery and was within the 3 year warranty period . Then ask me for my receipt when I told her that I no longer had it all of a sudden my battery changed to a 2018 model out of date. So I saved all the screen shots of the text . I will be posting on Facebook Twitter and Google the text and how I feel that you ripped me off. Sorry service.

Jul

Posted by Anonymous

7/29/21 10:00AM

I bought a weed eater and the thing won't run , I called customer service and they played games when I asked to speak to someone over their heads, because they advised me that I would have to take it 32 miles to get service which I would have to leave it and go back and pick it up. I have only had the thing one and a half months but home depot won't exchange it but I have only used it 4 times. This is going to cost me money and Tyson, Dina ,Jennie have forgotten what customer service intel's, I payed $350.00 for the equipment and they want me to drive to have it repaired and it's not 2mos old. I have purchased my last peice of equipment from RYOBI. in this lifetime

Jul

Posted by twotrimbles

7/2/21 4:31PM

My daughter purchased a Ryobi generator from Home Depot in Teays Valley, West Virginia. She had it delivered to us on Feb.19, 2021. We used it one week and one day during an ice storm we had during the same time. When our power came back on, my husband drained the gas and changed the oil. Covered it for the next time we needed it. Well, that time came in a few short weeks. When he turned it on to start it, the gasoline poured out of it like going through a sieve. Called Home Depot, and the only thing they could do for us was to send it to Indiana for repairs. They said because it was a rush order because of the ice storm, they could not give us a new one. It took us six weeks to get it back. Very poor workmanship by Ryobi and lousy public relations with customers. No more Ryobi products for us.

Jul

Posted by Dave B

7/1/21 7:50PM

I purchased a Ryobi Electric Lawn Tractor in 2018 and nothing but problems now for the last two years. I have contacted their warranty people and have got nothing but the run around and now the 3 year warranty has expired with no help. They have done nothing but give lip service. There is no repair service in my area so I'm screwed. I have an extended 3 year warranty through my Home Depot in Bay City,Mi., but have gotten no where with them either. They say they are working on the issue but the so called repair service told me they couldn't get to it for six weeks! That was the end of May! I want my money back for this piece of crap that cost me $2499.00. It would make a great boat anchor! NEVER BUY RYOBI PRODUCTS!!!! THEY DON'T STAND BEHIND THERE PRODUCTS!!

Jun

Posted by LOST A LONG TIME BUYER

6/23/21 5:20PM

Shame on this RYOBI. So without a receipt or proof of purchase even though the product is under the manufacturer's warranty you cannot get your product repaired without it. So for example if the item was a gift just like the item I am complaining about is under 2 years but by the serial number it shows it is a 2019 model but they will not honor the warranty due to no proof of purchase or receipt. THAT IS UNACCEPTABLE. WHY CANNOT A COMPANY SUCH AS REALBY JUST STAND BEHIND THEIR PRODUCT. Well I will never buy again I own two backpack blowers one gas one battery many other tools such as their drill accessories and so on. I've called twice on my issue and ask for manager or supervisor they transfer you over to one and all you get is a voicemail and you never hear back after leaving numerous messages. WELL I'M DONE.. MY NEXT STEP IS BETTER BUSINESS BUREAU. So I worked for an electronic company as a customer service rep for about 5 years and there was plenty of calls where customer mentioned it was a gift and there was no receipt or proof of purchase however we would accommodate them by sending a one-time authorization letter if the serial number fell within the warranty period. WHY CAN'T RYOBI DO SOMETHING LIKE THAT FOR THEIR CUSTOMERS. Well I'm done venting and I'm done with this company as well as everyone I know I will tell them I hope you have your receipt or proof of purchase if they own a Ryobi product. JUST TERRIBLE,....

Jun

Posted by Michael

6/20/21 9:58AM

I Bought A Grinder From Your Company, Spent 89 From Home Depot Used It For A Half Hour And It Burnt Out Unbelievable
Brought It Back To Home Depot And They Wouldnt Take It Back.
Very Disappointed In The Product And Return Policy.

Jun

Posted by bobster

6/16/21 8:24AM

I have purchased a total of 6 Ryobi power tools over the years. They have all worked great with the exception of the leaf blower I purchased about 3 years ago. It cant have more than about 4-5 hours use in it and its failed. There is NO customer service or support in this company, They say take it to Home depot and Home depo says it'll take 6 MONTHS to get it fixed. This company is a joke

Jun

Posted by Anonymous

6/14/21 6:43AM

Very disappointed in company. I have many Ryobi products from driver drills to yard equipment, all 18v. Love them!! I also picked up a pool vacuum. Great product, except for the roller broom part. Cracked after 15 months. No replacement unit in stock, no replacement parts? That's insane!!!! How do you sell anything without being able to back the product up? Now for the receipt hunt.

Jun

Posted by Anonymous

6/7/21 10:58AM

Just Purchased Ryobi Car Buffer At Home Depot , Torn Pad In Box, I Thought I Would Call This So Called Corp. Office , To Get A Replacement , To Save 30.00 In Gas To Go Back To The Store , Just Bought The Day Befor , Ask To Replace The Pad , And The Was Also Missing, The Rude Woman , Could Not Care, Told Me To Return It To Home Depot , Big Disappointment, Zero Customer Service !!

May

Posted by Diane

5/20/21 2:45PM

Warning don't waste your money on this crap battery life on my weed whacker didn't last now I need a new battery and it cost as much as the weed whacker itself

May

Posted by Dave B

5/18/21 12:56PM

I purchased a Ryobi 480e riding tractor for $2499.00 thru Home Depot. It has been the worst thing I have ever purchased. It won't hold a charge. I have been dealing with Ryobi for two years. I want a refund or we're going to court!! I am done being a nice guy! I will never purchase another Ryobi product because you don't stand behind your products

Apr

Posted by B schaefer

4/18/21 4:58PM

Bought a ryobi orbit sander and it didn't spin like it should tried to take it to home depot but I got it on line and they would not take it back called consumer support and they said they can't do anything either I buy only ryobi but might have to change I tried Sears there's workers great what should I do with a new sander that doesn't work ? How many other tool are like that in the ryobi bin
Not a loyal customer any more after this
I have ryobi 18 since they where blue
Your not so loyal customer
Bree schaefer

Nov

Posted by DR

11/12/20 12:50PM

Going on week 8. Called for a replacement part for a brand new vacuum. Part not available. They said they will send a brand new vacuum. Still nothing. Called several times and can't get an answer. Totally unacceptable

Jul

Posted by william

7/22/20 3:48PM

I purchased a battery a 2.5 ah battery at home depot about a month ago. The battery wont charge
I took it back to home depot to exchange it they said I would have to contact you for a replacement.

Jul

Posted by Anthony

7/1/20 3:23PM

Really!!! I have 2 re-chargable battery that last 2 minutes when fully charged, I have a battery charger that does not charge, and today I paid $83.00 to fix my weed whacked that was used a total of 3 times before it broke!!! Ryobi tools are "junk" and can't wait to tell everyone my story!!! $83.00 to fix a weed whacker only 3 times "SERIOUSLY"!!! I for one will never purchase Ryobi again!!! "YOUR TOOLS STINK"

Jun

Posted by Anonymous

6/24/20 2:51PM

Telephone & online support is non existent

Jun

Posted by JN6999

6/22/20 12:36PM

Ryobi should not be allowed to sell anything in the USA. Their customer service is the worst I have ever dealt with. They do not answer phone calls. You could be on hold for an hour or more and no one from ryobi cares.

Jun

Posted by Frustration with Product Failure

6/1/20 9:24AM

I am very disappointed and have videos for proof if Ryobi and HD are willing to view. This is my 4th mower of this model. All due to malfunctioning of self-propel and start feature. S.P. goes into hyperdrive and will start without the need of hitting the start button. This time, not only do I have these failures, but the locking features for safety and starting the mower will not stay locked. Mower keeps shutting off due to handle sliding down when in use. I've had this mower since Nov and used twice before winter and new grass was placed. I have not used it again till April. For my small yard and normal use, this should never be happening. This mower has dangerous safety issues and consistent failures. I love Ryobi and have all their products. However, this mower, I'm very frustrated with and disappointed that I cannot get a good working product. Should I go to Lowes and but Kobalt? What are Ryobi and HD willing to do? For the price of this mower, I should not be required to spend more, warranty repair or replacement, for this kind of product failure.

May

Posted by Anonymous

5/19/20 2:58PM

Dear Ryobi,

I have been trying to register my Ryobi RY40250VNM 40 volt string trimmer, Serial Number LT20140D200158 for more than two weeks. I created an account; however, I can never get you to resend a confirmation email to complete the registration. This does not give me much confidence in your product. If I do not hear from you I will return the product and purchase something else.

Feb

Posted by Rossie Carew

2/20/20 12:12PM

When I was working mostly all my tools were Ryobi .because of my illness I am at home
I wish I hard a Ryobi thickness planer. But can't afford now to work in my garage

Jan

Posted by Disappointed Purchaser

1/23/20 10:57AM

I purchase a Ryobi drill, and it never worked. I just figured out that the battery is no good. When contacting customer service, the customer service representative told me it is not covered, and I could buy another battery. Well, why should I have to pay for it when it never worked. She said Ryobi made the battery seven years ago. Why sell an item that is already outdated as a special buy. Never again. I am sure Ryobi is not the only one that makes drills.

Apr

Posted by Pat

4/29/19 3:45PM

I brought a Ryobi electric power washer. I used it three times when I first got it...no problems. It was stored properly in the garage. A few years later I pulled it out to clean pavement (garage/porch), no pressure. I called the numbers listed in manual for assistance, the phone went straight to recording each time, no matter how many times I called. "RIP-OFF"!

Mar

Posted by Murphy39

3/29/19 7:12PM

Today, I purchased a self-propelled lawn mower RY40190 a combo Edger and blower all battery operated. I spent over $500.00 at Home Depot. I am very dissatisfied with customer service. I called for help registering my three purchases and was told to do it on line. I spent over half-hour trying to register on line to no avail. Very frustrating and still do not have them registered. If I cannot get someone to help me I am returning my purchases back to Home Depot with major complaints.

Feb

Posted by FRUSTRATED2019

2/13/19 8:28PM

I Have Most Of Your Cordless Tools And Bought Like 6 Batteries Also. Well 3 Months Later 4 Of Those Batteries Wont Charge. What Can I Do? Or Can I Send Them Back To You For Replacement. I Hope You Come Up With A Better Battery In The Future. Thanks!

Aug

Posted by ward harriman

8/13/18 6:11PM

Are the plans for cordless table saw? Dealt and Milwaukee h az veterans cordless table saws.

Oct

Posted by Anonymous

10/26/17 8:23AM

Last spring I purchased a grass trimmer from Home Depot & the string trimmer part # P2006A spool cap tabs broke AC14HC.I went back to Home Depot to replace the part & was told that this was under a warranty. I called the number they provided me with 1-800-525-2579 on Oct. 12 & spoke with customer service, a woman, & she assured me that the part was to be shipped out that day & would be received in 10-14 days. This agent was not pleasant & had an attitude she said to me "I will do this this once" (not good customer relations) Here it is Oct. 26, still no part! I called again to find out where it was, got another person who looked it up, SHE NEVER SENT IT, now the representative I spoke to today says he will send one out & again it will be another 2 weeks before I receive it & apologized for the previous woman's behavior. This is unacceptable customer service!

Aug

Posted by Chuck2004EH

8/17/17 8:07PM

I have contacted Ryobi customer service probably half a dozen times about an issue with a tool. Each representative tells me that my issue has been sent to the safety department so they can review the issue. As of now, that has been about ten weeks. They also assured me that the safety department gets to every claim in a VERY TIMELY MANNER!! I have also been told that once an issue goes to the safety department, it's out of customer services hands; they also say that they are not allowed to connect anyone to the safety department. I think that if it takes ten weeks or more to resolve a claim, they should triple the number of employees in customer service. My best lithium battery, a 4Ah, melted inside my drill. I have been in the middle of building a large shed this summer and have had to complete all the work with a couple of small older batteries. I also haven't been able to use my drill. I have many one+ tools. With this service though, I have been considering replacing my drill and all future tools with dewalt. Their customer service has to be better! It truly is a shame that loyalty to one brand of tools is rewarded with such horrible (no) service. There has to be someone out there that can help.

Aug

Posted by kenmist

8/8/17 8:41AM

I am surprised that Ryobi wasn't more business aware of the potential market for the electric ride on mower. Cub Cadet is the only competitor and they are not interested in this market at all. The model they are offering is more expensive and it's almost impossible to find an authorized dealer that is interested in promoting the electric ride on mower.
I have decided that the Ryobi Model RY48110 is my mower of choice. The problem as I see it is supply! Your supply is not meeting the demand here in the South East. Home Depot who sells the mower and online sales can't keep up with the demand. I've been waiting two weeks for this mower.

Apr

Posted by Anonymous

4/14/17 3:49AM

I note that "other" companies are using "slide through" technology for their battery tools not unlike the Ryobi "elephant" nose insert. I would like to suggest that Ryobi introduces an "interim" sleeve that goes into the "elephant nose" of the old tool but at the base has an adaptor to take the slide through new battery. This would allow historically used elephant tools to still be used when only NEW technology batteries are produced. DATE 14-4-2017 @ 8.48pm.....M.Sob.

Jul

Posted by Dail

7/9/14 4:24AM

I bought a leaf blower backpack for my husband not even a year old stopped working sent it in thinking I have a warranty they will stand by there product well I was completely wrong they blamed my husband said he mixed the gas wrong which is not true.... Can't believe the poor customer service very disappointed... WILL NEVER buy a ryobi again and will be sure to tell everyone...it's one thing if you get a Lemmon but stand by your product with good customer service. Wish I read these reviews before throwing away $200. Dollars.....

Feb

Posted by Anonymous

2/17/14 10:09AM

I bought a Ryobi weed wackier powerhead because first won wouldn't start had it less than two years same thing hard starting and finally when starts if you give it gas it dies very unhappy service center wants $35 to look at it and then $65hour to fix it total$100 it only cost $79 might as well throw it out poor quality never buy one again anf tell everybody I can not to buy one GARBAGE.horrible lawn tool my number is maybe someone can tell me why your tools break so easy

Jan

Posted by complaint

1/7/14 10:28AM

Purchased a 2 cycle weed eater from home depot. Burnt a piston on 10th use. Figured maybe I did something wrong. Purchased a second one and the muffler screws snapped in half, half way through season. Can't get the stubs out. What is it with your products?

Dec

Posted by Anonymous

12/22/13 2:49PM

I would like to know why your batteries go dead after they sit for a day. Thanks Don .

Jul

Posted by Cristina

7/25/13 7:40PM

Ryobi is the worst company ever. Our weed eater was leaking oil and ryobi said they wouldn't cover it because we dropped it or something. We had only used it 3-4 times and never dropped it! So, I tell the service center that I do not want it fixed, to put it back together and I will pick it up. I go to pick up the weed eater and the guy throws it in the back of my truck. When I got home, I realized that they didn't even put the motor back together. I call the Ryobi service center and they said they couldn't and wouldn't do anything about it because I called and said not to fix it! The warranty is fraud and I will never buy Ryobi again!

May

Posted by Ryobi technician

5/17/13 7:03AM

Ryobi uses rubber hoses on their equipment that ethanol gas eats through. This is why many of you including myself after one season of use the equipment fails. i bought the 99 dollar two cycle blower and the ethanol ate through the hoses is the gas tank the tank replacement was 1778 plus 12 dollars in shipping. Making it one third the costs of a new unit. Ryobi has been made aware of this issue on more than one occassion and will not provide replacement costs to their customers! Stay away from this company!

May

Posted by klj

5/1/13 8:41PM

The people at Home Depot sold me a RY40100A cordless lawn mower without a battery and charger and then they told me Ryobi doesn't have the battery anymore....wow...I have a new cordless mower without a battery or charger.

Apr

Posted by JJS

4/22/13 12:01PM

I purchased a Ryobi blower/vacuum model RY09053 in Oct 2011, I used the blower for one season and it would not start anymore. I took it to an authorized dealer and I was told that the carb was shot and it would cost $100.00 to fix. I only spent $99.00 for the product. The company advertises a 3 year warranty but only covers the carb for 90 days. I took it to my neighborhood Garden Center and they would not even touch it. I am telling everyone I know not to purchase this product. I called customer service who were of no help. Remember to Buy American, terrible product, the warranty is a Fraud.

Feb

Posted by Jim

2/18/13 2:42PM

I have a 26cc Ryobi weed eater taht is the worst piece of lawn equipment I have ever owned.I had an old 31cc that I used for years until it wore out.I was told that the old one was made by MTD and the new one is made by Ryobi.Both have the add on attachments.I won't buy another Ryobi product due to the service I have gotten out of this last one.

Jan

Posted by Bob The Builder

1/31/13 1:00AM

I was really disappointed with Ryobi customer service this week.I got a new RP 4200 camera as a gift several weeks ago and it had no sim card in it,I took it back where it was purchased,but of course that wouldnt help.I called Ryobi customer service and was told that I could purchase one for 35 dollars plus shipping.All of my tools are Ryobi but No-More.

Jan

Posted by bad rep

1/30/13 3:46PM

Michael Donnelly go figure Ryobi !!!! would stand up to there products, at least you would think so. right? Well they DO NOT they are selling garbage and making a boat load of cash. I had bought a HPL 50 Hand Plainer 4 years ago used it once the first time I bought it just to see if I would like the tool. Well I did so I put it away to keep it for another day. I finally had a use for the tool and went to put it to use. Well with in 20 minutes the belt broke. So I went to home Depot ( a store that sells there tool) and found out that they do not carry drive belts for it , so they gave me a number where I can get one, no thats not even possible because the model has been discontinued and there is no place to get one. Ryobi head quarters even gave me the brush off. I also had bought there other tools and now that Ryobi HQ and the other tech, customer service of Ryobi were not able to stand up to the tools they sell I will not buy Ryobi ever again. Saying that I just want to say THANK YOU RYOBI FOR BEING UNPROFESSIONAL IN YOUR COSTUMER SERVICE. IF CORPORATE TREATS THERE CUSTOMERS BAD THEN SO WILL CUSTOMER SERVICE AND SO ON. This tool has only has 35 minutes on it. Meaning it is NEW yes NEW and now its just a New peace of - - - -.

Aug

Posted by Michael Donnelly

8/3/12 3:37AM

I am sorry to say that my contact with Ryobi Technologies (UK)Ltd has left me with no trust or goodwill regarding your company.Mr Akira Urakami in his management message mentions that
evey effort to ensure that its customers find their association with Ryobi to be a rewarding experience
I have been treated in a second class manner by your staff I have contacted 01628 894400 on several ocassions and have still to resolve my problem.
I purchased a Ryobi Strimmer which after normal garden usage stopped operating and eventually smoke appeared from the lower part of the equipment. I contacted the above office on the number quoted and the operator told me the faulty equipment will be uplifted by a delivery van on Thursday 2nd August between 9am to 5pm. No one appeared and I phoned at 16 40 pm only to be told that the van had been held up in traffic and would be at my home at 5 30 again no one appeared.I phoned 01628 894400 at 9am this morning 3rd August to register a complaint and was told the manager was not available but would call me back it is now 11 35 am and no one has contacted me.
I have lost 60 pounds earnings, endured a wasted day waiting for my broken strimmer to be uplifted and I find Mr Akira Urakami "A message from Management" has not filtered dowm to all of Ryobi's staff. I have spent over Ã?Â£600.00 in Ryobi products in the last six months and I am at this present moment sorry I ever purchased the first one

Michael Donnelly
01505 341 615
Bishopton
SCOTLAND
PA7 5AF