Posted by none
what a joke. Men watching customers fill thier cars up with gas. I hate it! I am not returning. I can go other places.
Sam's Club Corporate Office
Sam's Club corporate office headquarters location, phone number, address and feedback
Please find details for the Sam's Club corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Sam's Club corporate office headquarters information we have, please feel free to submit an update.
Corporate Office Address:
Sam's Club
2101 S. E. Simple Savings Drive
Bentonville, AR 72716
United States
Phone: 479-277-7000
Fax: 479-277-1830
Sam's Club
2101 S. E. Simple Savings Drive
Bentonville, AR 72716
United States
Phone: 479-277-7000
Fax: 479-277-1830
Sam's Club Corporate Office Comments
01
Apr
15
Jan
Posted by Anonymous
Customers waiting over an hour to get a rotisserie chicken. I put my ice cream back 3 different times & we finally gave up after 1 1/2 hours of chicken not being ready. The line went all the way down the meat counter. It was totally ridiculous. I even called the manager there but after being on hold the lady said they were all in a meeting. How convenient when one of your long time customers want to talk to you. Store in kenner la.
02
Jan
15
Dec
Posted by Pam
I purchased jewelry from Sams Club online on November 3rd. I contacted them on November 8th and informed them that it showed delivered but had not been received. I opened an investigation with them to be told a month later that there is nothing that Sams could do. They would not contact the vendor who shipped the item nor would they contact FedEx to see what happened with the shipment. I am paying for an item I never received.
25
Nov
23
May
Posted by Loyalty
Sam Club has been the worse experience of employment I've ever had in my life. The respect from the store manager on down is horrible. It's like there is a atmosphere of negativity, toxicity, disrespect, un professionalism and manipulation all in the store. There is no kind of structure either. Most try to ignore what goes on because they are afraid they lose their job and they need their jobs and have responsibilities and I agree but something has to be said.
20
May
Posted by [email protected]
Why isn't there a SAMs club in Ardmore Oklahoma Or Ada OK? It would be convenient for to go to one of these locations than driving to Norman
16
May
Posted by Anonymous
I had a awful experience w my husband and a third party company inside store in Madison hghts Mi changing gas companies...This store has a lot of foreign customers and unsuspecting patrons that accidentally fall prey to this kind of tactics !! It doesn't belong in this type of store it's bad enough these people go door to door on the street ...I just got my membership todsy and seriously reconsidering that option !! These peopinside store would not cancel this transaction as soon as I realized he had made this mistake..and were quite rude!! This is showing a bad judgment to let this kind of thing inside a membership store !! It has nothing to do w what your store should be offering !! I truly hope more people like ourselves don't fall prey to this .. please consider not alllowing this in Sam's club!! Feeling very disappointed!!
11
Mar
Posted by Anonymous
The store at Waldorf Maryland has by far the worst employees I was walking through the store and overheard a Mae employee cussing out a female employee while 2 other Male employees stood and watched. What kind of facility lets this go on the poor female was trying to walk away and the male just kept on coming for her very unprofessional
16
Dec
Posted by Candace
The Sams Club in Memphis TN Winchester RD, 38125, has the most despicable supply chain imaginable. They must be operating at a deficit. Put them out of their misery and close them because nothing works. Why is it that everyone else under the sun can handle Curbside Orders---NOT THE Winchester Sams Club. Firstly, there a re 4-5 Curbside Parking spaces, with 15-20 people waiting. My Order was suppose to be ready at 11am. I got there at 5pm, NO ORDER -- NO Update. The stupid Order was "in Progress" What is that? Order # 10024488729. Yet, you Billed my Credit Card-- for what. I never heard of a professional business, conducting business like this. It is a disgrace. You had no reason to Bill my card prior to the Order being fulfilled.
I'm threw with Sams. I also have Costco's and this type of confusion never exist.
Also, the App doesn't work, the Website doesn't update. When I called on the phone- I'm calling another Country with so much static and background noise, I could just scream. I'm now waiting over an HOUR to get someone on the phone.
14
Dec
Posted by Stfd
I work for Sam's Club and have been trying to help a customer get a refund for shipping charges. I get the run around over and over and over. I've went through the entire chain of command and it was sent back to me, an hourly employee. How can stands behind such terrible service? I've never seen such a HORRIBLE system. I was told over and over and over " I can't help you. SO HOW CAN HELP THE CUSTOMER ???? I personally think she needs to get a LAWYER and address this through the courts.
18
Nov
Posted by Anonymous
Hello my name is Jennifer I am a store manager of Autozone so I know about customer service and the lengths we go to make a customer happy so I'm very appalled at Sams Club for how they do business and the fact that they don't stand behind their products . I purchased a JVC Roku 70in TV for my kids . I paid $581 for this TV need I say I'm a single mom of 5 kids and that was ALOT of money I spent on that tv but it was worth it to get it for the kids they were super happy . I bought it 2/28/21 and a year and a half later the backlight just went out and the picture is gone . I called the tech guys walked me through all trouble shooting nothing worked I called Sams club about it at the Newport News Store I bought it at they said we can't do anything. I contacted the manufacturer their warranty only last a year so I'm at the point where 18 months after I make this large purchase it stops working .A good friend of mine is a Lawyer for the attorney general so I know that in the state of Virginia there is an implied warranty of merchantability in Virginia which means the goods are merchantable and conform to a reasonable buyer's expectations. Most consumer products have an implied warranty of merchantability. This warranty makes the assumption that a good or product works for its intended purpose. Which is I believe no more than 3yrs. I know I'm in customer service and as such if a customer buys a part from us and it doesn't work correctly even if it's a couple years later no fault to the customer we as a company go above and beyond to replace it for them and make them happy so they keep coming back I am very upset and displeased with this company as they offered to resolve this issue at customer service by asking if I would like a partial refund of 100 grift card ? I just want my tv replaced or fixed !
24
Oct
Posted by Anonymous
You have major issues with your customer service the lines are super long this is not the first time that lines have been extra long I think you have a staff problem where y'all do not have enough people hired or there are no people Pat up coming into want to be hired but the line is out the way to the back of the stores on both sides I'm at the Airline store in Metairie Louisiana
27
Sep
Posted by Anonymous
I ordered furniture the first week of September and received it a week and a half later they didn't call me when the day of delivery my neighbors notified me so I had to come home and the guy was dragging it out of the truck onto the ground trying to drag it across the street. I had to go help him carry these boxes to my porch and hurt my back and he stuck him in front of my door where I couldn't get in my door at all I had to pay two guys $40 to move in for me so I can get in the house to call Sams Club to let them know and I was Down with my back for five days and they told me that a supervisor would call me all four times and no one ever called me. This is the third shipment in a row that my packages were damaged or the item was damaged and Sams Club does not care about their customers is pitiful
24
Sep
05
Aug
27
Jul
28
Jun
Posted by Scott and Trina
First impression matters People and Culture Sales Contact American training Sam's Club open enrollment history legal ID cards Open enrollment IRS tax returns address applications Marks history check's people search first date enroll in Medicare updating Annual 2022 Benefits letters pay Compliants Isaac Williams Jr and Trina D Williams married couples filing jointly IRS search Diaster Emergency management Lights, camera action Louisiana Hollywood Film Production incentives Question Free Guildance compliant Film trade Live motion Pictures film incentives scams Alerts Door bell door dash 06/28/2022 Mediation media public records updating legal Request past history tourist commission stocks shares and Bonds Crab festival recall Louisiana NorthShore 1st Annual event crab festival volunteers contributions applications of registration event planners Kenneth Jones, Alvin Jones and partners signed on bonuses letters of addressing Both Husband and Wife listed Isaac Williams Jr and wife Trina Daniels-Williams family wage increases ADA visitors route united States F45 enter zip code match Improve finding families Hertz investments group Owned and sold by One she'll square connecting all affiliated companies Whitney Hancock Bank Credit sesame blooming New credit scores for Isaac Williams Jr and wife Trina D Williams family Diaster Emergency relief due diligence process cash back International data protection transparency search Backgrounds transparency protection from curruption attention Ava Cate director of Louisiana Department of labor different divisions and sectors Budgets,rewards total savings Bonuses earned total balance unemployment, workers compensation settlement wage earners claims payout and settings Solid points summaries Urgent legal aid Help IDme Isaac Williams Jr with wife Trina Daniels-Williams aka Trina D Williams family joint legally married IRS tax filing status Louisiana vintage Point Gold Guidance Review 6 major factors affecting Budgets
28
Aug
Posted by Anonymous
We have been at the gas pumps at Sams Club on E Sunshine St in Springfield Missouri for almost 2 hours. The pumps are running so slow it is taking almost 30 minutes for a car to fill their tank. Is it a maintenance issue? This isn't the first time I have came here and the pumps have been slow, but this is ridiculous!
15
Jul
Posted by Al
I went today Santa antia samclub in El Monteca. In customer service rep Name Elizabeth was helping one of my issues. So was so manner less, so Rude, Not respect with member. She helping me like she obligations for that she keep repeating same word again and insult me. That way all members got treated. I been members almost 25 years. This incident not acceptable at all
24
Jun
Posted by Frank
Today I visited the Sam's Club location No. 8290 at 9498 S. Orange Blossom Tr. Orlando, FL 32837. It is not my nearest Club but it is worth an extra few miles for the exceptional experience. My nearest Club seems to have stock problems: especially with the Bakery. Today's visit was a slight disappointment as some of my preferred bakery products were in short supply. However, I was lucky enough to meet Maria S, who was stocking some bakery items. She very kindly took off to the bakery and selected four freshly baked products and wrapped them, so that my trip became a success. Please compliment Maria S for me.
19
Jun
Posted by Anonymous
Sams Club Pharmacy in Hagerstown Maryland has went down hill it's pathetic that you can't even get you meds when you've been getting them all this time for 15 years and now you go to get something and it's uh we don't have it we have to order it. Plus I've been getting a prescription for over a year now and have had no problem getting it until they got rid of Tay and have some nasty pharmacist in there that could careless about people's concerns when they need there medical care. It's oh we can't get it or it's our supplier really it's been over two weeks and it's the same excuse well guess what wether Sams Club cares or not I'm canceling and will never go back to this pharmacy ever again after 15 years of being a loyal customer. Just over the past month or so I've spent over 1200.00 dollars in there and that's with a co- pay just imagine what it would be without one but obviously they don't care because you now get treated like garbage. It's a shame what Sams has become and I will also cancel my club membership as well. What a disgrace.
18
May
Posted by Sam
WOW, UNFORTUNATELY ALL THESE NEGATIVE COMPLAINTS GET NO RESPONSE.
I was interviewed and the manager was enthusiastic to hire me , she then sent me home to complete online task etc,i complete them and started my job, on the second day when i showed up for work i was told i was not in the system and i was sent home saying they will pay me for two days and i should call , so i did, no one answered, i showed up on the fourth and the manager nastility said " you are not suppose to be here" we will call you, i left and they never did.
What did i do wrong? How does this happen? Was i the subject of discrimination?
thank you
14
May
Posted by Anonymous
Working here is a complete joke. Management does nothing at all to help drowning areas. They constantly have expectations of workers but none for themselves. It's extremely frustrating to have no help at all from management. They let workers who wonder around or on their phone all day get away with whatever they want and the ones who work are expected to do everything. Corporate should really be going around asking employees serious questions about management and what they can do to actually improve daily morale, but they don't care the big wigs come and just tell you everything that's wrong.
07
May
Posted by Anonymous
I fully understand with the past year , everyone is a little short with patience. We are finally able our grandchildren once again. My grandson Greyson will be turning 2, and I was so excited to prepare a birthday cake for him. I purchased decorations for a dinosaur birthday cake. I love the cupcakes from Sams, so I called 4 days in advance and ordered a 2 tier cake. No decorations were needed and frosted with chocolate frosting. The order was repeated back and to be ready on Friday at 1:00. When I arrived, an employee ask what I ordered and went to retrieve my cake. I was told that they had no order for that cake, couldn't find it. I repeated the whole order process and was told they couldn't find it and they had more things to prepare and couldn't bother anymore , while she flapped her hand as she walked away. I know employees are hard to come by right now, but in return u will lose your customers all together. I was treated so rudely, and ask for a manager who literally saw the whole ordeal happen. All he could say was, nothing he could do. I have been a member with Sams for 30 years, no more. This was another reason to take my business to Costco. Sams has become rude, sloppy and always out of so many items. The customer service is absolutely horrendous. Costco is by far the better store. Better wake up Sams, customers make your business. This incident happened at the Chattanooga store on May 7, 2021.
01
Apr
Posted by john
i live in las cruces New Mexico and come too find out Sams club have had me pay money for my membership on someone elses name and i told them back in 2015 about the problem and they wont do anything too fix the error i do have ID and i fell that my rights as a past member is being violated thus far.so i urge everyone too check too see who is on there Sams club cards before you buy from this retailer
10
Mar
Posted by Vicki
Was shopping my local Sam's club on 3/6/21. I was looking at a "Fromt porch swing" that they had for $99.98. Didn't get it, but went back in on Monday 3/8/21 to pick one up. They were all out. Spoke with manager to make sure that maybe they didn't have some in the back room. He said that they did not. He suggested that they probably had them online, and proceeded to look it up. When it popped up, the price was $179.00. I said, "How's that????" He said he didn't know why that was. Called Sam's corporate on 3/10. Explained everything to the gentleman on the phone. He put me on hold. Came back and said that they could/would not honor the price of $99.98. I couldn't really make heads or tails of the reason, as he literally stumbled through his words, and finally said "They have policies". ??????? Wow!! Goodbye Sam's, Hello Costco!
09
Mar
Posted by Anonymous
I worked at sams club for about 8 months I called out on COVID the lady on the phone said she would start my COVID leave for me I'm sick and I try to log into my log in to see what it says about my leave I wasn't granted access they said I did a 3 day no call no show and they fired me now they are saying I quit how if I was out on COVID on had paper work . All they said is they have nothing to do about it
03
Dec
Posted by Anonymous
On 12/3/2020 me and my dad was going to sams club to pickup ourstuff at sams club on bryant irving in fort worth texas i havent been at sams club for along time there was 2 lines when u turn in by the sams club gas station i didnt know one turns and the other goes strainght this is aroun after 5pm and its dark outside this lady behind me blew her horn and she was cussing at me and giving me fingers. And me and my dad kept on saying im sorry i havent been here she kept on cussing at me and my dad got out of his car was gonna talk to them and her husband hit my dad in the head. And she kept on cussing at us and 2 employees came out to help break up the fight and i got out of my car tell my dad to get in the car and she kept up cussing at me i was yelling at her to to tell the employees they came at us we was just sitting here minding our selves then they came up to our car she knock on my window and yelling at me and my dad and cussing. The guy knock my dad glasses off his face. We was on serves 2 getting our stuff picked up andnit was after 5pm.I think there should be security outside so that wont happen again.
28
Oct
Posted by Upset mom
My daughter works for Sams Club. She has Cerebral Palsy. She brought a doctors note for a stool to sit on because she has been having a lot of pain in her legs. They refused to do that. Instead said if she can't handle it she should get a different job. Doesn't the Disability Act come into play? Shame on you Sams Club!
24
Sep
Posted by Mike
Well, this may be lengthy but here goes. Today I went to Sam's Club in Gastonia, NC. I had an appointment in Tire/Battery for a headlight cleaning at 10am. I arrived at 935am to make sure I was first in line. The ONE and only technician arrived around 945 and clocked in at 951 and told me he would start at 10. Well, problem #1, computer for Tire/Battery is not operational (and has not been for over a month according to customer I spoke with at 1pm) so we had to go to jewelry, well that computer system was having its moment of rebooting, so off to the "office" the tech and another associate went so the paperwork could be printed in Tire/Battery. Another 20 minutes later. So now its after 1030, the tech has paperwork and is set to start on cleaning my headlights on my truck. I told him that I had Dr. appointment and needed to be done by 1pm. It is designed to be a 2 hour job. I hung around awhile and other customers were coming in and of course the ONE tech was trying to catch up and keep other customers appointments. Thus, you guessed it, the truck is still sitting in the bay. So I walked over to Lowe's hung out there for hour and half and went back at 1215, hoping that the 2 hour job would be close to completion. Nope, only one light taped off. Other customers coming and going. Each customer had to go to jewelry to get the paperwork done and pay for their service. So at 1pm I grabbed a bite to eat hoping the job that should take 2 hours would be done in time for me to make it to my Dr. appointment. Nope, did not happen. At 1:20 I told the technician who had now had both headlights taped to start the work, he had to pull that off, I had to leave. He was apologetic about not having it done, and I do not hold him responsible. This is a MANAGEMENT issue. Computer broken/inoperative for over a month. Only ONE (1) technician available to wait on customers, do the work of exchanging batteries, going to another part of the store to "ring" them up, answer the phone, help answer customers questions, rotating and installing tires. Really all of this on ONE person, is just too much! Upon getting a refund on the work I had paid to have done the store was kind enough to give me a gift card. I used it to buy gas since I live 18 miles from the store. Setting up another appointment, don't think I will at this store, I will call around first to make sure where I take my vehicles to (tire and battery) has ample help to complete the work as promised. THIS IS A MANAGEMENT ISSUE! It really needs to be corrected, most of the customers I spoke with in that area just shook their heads in how things were going in this area as they could see how long it was taking for them to be waited on (yes, while I was waiting to). One other note, one of the employees told me they had put in a work order for that computer to be fixed, but they would do another, "just waiting on the IT people to show up". Push the button people, fix it or replace it!! Hope you have a great day, and please be mindful that as a 20year customer of Sam's I have never complained, and hope that this message will be seen by someone who cares to make things better for the customers and the company.
24
Sep
Posted by Cd
I would like to know why items in the bakery department are available hit or miss. The Sams Club I frequent is in West Mifflin, PA. I purchased cinnamon rolls one time as they have not been available since. I approached a bakery employee who said they rarely have them as they are rarely sent to them. Does the bakery have the ability to order stock or not? Another item no longer available is Oregon Trail Cinnamon Raisin bread, which, by the way, was quite often sold out. I spoke with the bakery manager who told me they don't order, but that "they" send them what they want (not sure if he meant Sams Club or the bakery responsible for baking the bread. The bread is available for purchase at western USA locations and has gotten wonderful reviews by customers ( including eastern USA customers) who also have wondered about its availability in the East.
20
Sep
Posted by Sunshine
I was promised a replacement for my Presidential Mattress Set purchased and delivered in February, 2020. However, they are defective and sag and seeing I have a back back, need to have them replaced. A Sams Club/Serta Rep told me to do a CUT TAG RETURN and they would replace them. I have submitted this to them and emailed them pictures and sent the original tags to them. I have lost all contact with whoever is in charge. The last email is from "Kim" from Serta and I replied to her numerously with no email exchange. My incident reference number is: 200813-011422
What is more appalling is that when I call Sams Club member services, they say that Serta Department can only handle the Serta returns. And when I contact Serta, they say that only Sams Club can handle Serta returns!!!! WoW! What a mix up!
I feel I'm getting a run around and this issue needs to be addressed by your corporate office as this has been going on since August 13, 2020. Please contact me as soon as possible.
20
Sep
Posted by Sunshine
I was promised a replacement for my Presidential Mattress Set purchased and delivered in February, 2020. However, they are defective and sag and seeing I have a back back, need to have them replaced. A Sams Club/Serta Rep told me to do a CUT TAG RETURN and they would replace them. I have submitted this to them and emailed them pictures and sent the original tags to them. I have lost all contact with whoever is in charge. The last email from from "Kim" from Serta and I replied to her numerously with no email exchange. My incident reference number is: 200813-011422
What is more appalling is that when I call Sams Club member services, they say that Serta Department can only handle the Serta returns. And when I contact Serta, they say that only Sams Club can handle Serta returns!!!! WoW! What a mix up!
I feel I'm getting a run around and this issue needs to be addressed by your corporate office as this has been going on since August 13, 2020. Please contact me as soon as possible.
22
Aug
Posted by Anonymous
I work in a sams club and they have the oldest employee on the door wiping carts. Then they get mad at her for going slow. I feel so bad and your company should be ashamed to treat you elder employees this way. There is no reason an almost 80 year old woman should be risking herself to work for you guys. I'm telling her to get a lawyer
10
Aug
Posted by Sure
I go to the Sams club in Saginaw MI. All the Sams clubs are being re-arranged. The pet food is being piled up next to the cleaning products so all the cleaning odors are going into the pet food and it's really strong smelling. The candy is piled up right next to the lawn and garden and bug killing stuff. I talked to the manager about how bad this is and animals and people will be getting sick. He said corporate is changing the location of everything. I will be calling the health department and humane society. I hope all people will do the same. THIS IS DANGEROUS.
09
Jul
Posted by Carol
Sam's club set aside Tuesday & Thursday for seniors, however when you get there, the items you want aren't available. Disinfect wipes, Charmin toilet paper or Lysol & clorox spray. I visit the store on West Florissant in St. Louis MO on a regular basis and I usually leave w/o buying anything. The store should save these items for seniors on the day set for them.
07
Jul
Posted by Sam
My father is 66 years old and when he is feeling ok he helps me with the shopping for my business as it can be too much at times for only one person to do all the shopping.
I asked him if he can go to Sams Club in Avondale because they are one of the locations closest to us that sells cigarettes. He agreed to help as he saw that I had several other things to get. We really don't like going to this location (Sam's Club on Dysart) in Avondale because we had several issues with them. The first one is that the product advertised on the shelves is advertised cheaper but when you go to pay it's more than what was advertised on the shelves. We started noticing this and would return the item to customer service for our full refund. The other thing was they place expired product on their shelves, several incidents have accord where my customers will bring expired muffins or cookies or any kind of edible things purchased at Sams club for resale that would be purchased by us that day or a few days before and would be expired for a month.
On this day when I had asked my father to take the trip to Sams club for me to purchase cartons of Newport menthol 100's and other items we may need that they only have, he agreed to help me and was on his way.
After an hour or so I received a call from him asking me to come down to Sams club to pick up the cart that the manager with 2 security guards stopped him as he was exiting the store, they took his cart and took him to a small room. His cart was not with him or where he can see it. The manager was very rude and was trying to force him to write a statement but my father refused, that is when he told him he had called the police. The police came and issued my father with trespassing that the manager had requested and they terminated my business membership. I arrived and they handed me the cart, I was confused as to what had happened but took the cart and left the store. I unloaded the cart into my car and waited for my father until he was allowed to leave the building.
This was a very upsetting day for us and it put a toll on his health. As we arrived home and started unloading the car my dad noticed that the cigarettes he paid for was not all accounted for, when we counted and reviewed the receipt (which I have uploaded a picture for) there was only 45 cartons accounted for and my father had paid for 60 cartons of Newport menthol 100 and they charged my business Amex card $75.52 for each individual carton but the receipt also states they charged $77.52 at one point for a carton and $75.52 for a carton at another point, what is the correct price? Why is there 2 different prices for the same item? This is not the first time and I have proof that Sams club refunded my money after they over charged me and god only knows how many other times was I over charged and I didn't pay attention and many other people don't either.
29
Jun
10
Jun
Posted by LoisH
I am REALLY REALLY CONCERNED with Sam's CLUB allowing members & employees to shop WITHOUT mask & GLOVES! I've been a business MEMBER since 1998 & I would rather shop at Costcos since you cannot go in their stores without a mask! But there isn't one close by so I'd have to drive a distance to get there! Costcos came as being the safest store to shop in after whole foods!...I am so disappointed in being a Sam's CLUB member for so many years and they don't show respect with Sooo many people dying of this virus! I'm a senior citizen so this worries me a lot! No MASK, NO GLOVES FOR EMPLOYEES& NO MASKS FOR MEMBERS ENTERING THE STORE!
04
May
Posted by Robert
I ordered a garden shed from SAM'S to be shipped to my house. Shed was made by KETER. 2 parts damaged on arrival.April 05 I received an email from KETER I would receive the parts in 5-7 business days. April 15 I called and found out the parts had not been shipped and didn't know when they would be shipped. Contacted SAM'S online and was told they couldn't help. April 17 I contacted SAM'S through the SAM'S CLUB HELP CENTER and received a reply that your response times would be longer than usual.Waiting for a reply. KETER is your supplier NO RESPONSIBILITY?
28
Apr
Posted by Anonymous
This is the worst store ever I well never do business with you again, I bought a trampoline on line from you over 4 weeks ago it was sent but with the wrong net that came separate 3 days later it was for my military grandkids so I tried to resolve this by calling Sam's club numerous times each person told me something different each time I called even told me I had to pay a additional 80$ for another net. Now there was 8 in stock. Not one was shipped out. They sold them. All I want is a net for the trampoline for my grandkids I get the run around from your employees. Can you give them better training
10
Apr
Posted by Nenaw
Is it true there's employee at Sam's Club Battlefield Blvd., Chesapeake, VA that tested positive for coronavirus her with her daughter saidHow many others because I know when you go through the senior line on Tuesdays and Thursdays they don't have facemasks on and you're talking about seniors with health issues getting groceries that are much needed
07
Apr
Posted by KEV
I was shopping at Sams Club on 4/7/2020 to take advantage of their Senior Hours for shopping during the Coronavirus outbreak. We arrived at 705AM. We were handed a number and a shopping list as well as being told we could not add anything to the list and some of the items on the list are sold out. What good is this service??? It is really no service to Seniors. Next, the person who came to our car to collect our list had NO face mask or gloves on. I needed quite a bit of groceries so I decided to go inside. I had a face mask and gloves on. The store was a bit crowed with patrons. Upon checkout, the cashiers had no gloves or masks on handling and breathing on my groceries. I ask where her mask was and just laughed. Not funny at all since she was putting me at risk as well as other Sams employees. The CDC was recommending to not go out during this time period for the next 2 weeks. I needed groceries to make it thru the next 2 weeks. Upon checking the FDA.GOV website, they were offering guidance to have one way aisles and employees masked. This Sam's Club not only was putting patrons at risk, but also other employees as well. TOTALLY UNACCEPTABLE!
23
Mar
20
Mar
14
Mar
Posted by michael
I have written to corporate and have not received a reply. Your company has totally changed when Sam Walton started it as I was then selling products to you as well.
Your stores are not friendly any longer, nor can you reach them on the phone. I can usually reach the pharmacy, none other I have tried today for over an hour to different stores in different states. NO ANSWER.
Something is terribly wrong in management as your staff is totally untrained, could not care as a minimum wage job or else store management could care less.
I know one of your store managers by the name of Flowers and she is still at your Palm Desert, CA store.
I am terrible unhappy with the overall service and your now new practice of bringing in products with no restrictions on purchase and allowing people to walk out with5-10-20 packages which they a re turning around and selling to the public as they run out within an hour.
Stop this practice immediately and service the public as Sam did for years and years. NOT like this. This is unacceptable to your customers.
27
Feb
Posted by Daniel Brown
Just got my renewal membership fee dues , went up to $100 , I only paid $60 last year why so much . Your company is a billion company why price the little guy out. Just can't renew at that price . I'm on fixed income and my fix income never goes up that much just can't live pay enormous fees . Several other retired older people are going to the same you priced us out!
26
Feb
Posted by Mike
I'm still waiting for a corporate representative to call me in reference to a U-Verse TV Cable service subcontractor work at my property. I was told by a SAMs representative, Huntsville, AL that no work is done on private property without a person 18 or older being present. Work was conducted to bury cable lines without me being present. Work completed was noticed after I arrived home from work around 2:30, on 25 Feb 2020 because worker left vehicle tracks throughout my sodded yard. Based on the amount of rain received this winter, all area yards are too soggy to even walk on. My yard from electrical cable box near driveway entrance needs to be sodded to side of my house because of vehicle ruts.
24
Feb
Posted by Wheeler
Bought gift cards from Sam's .com , several , went to use them , they were useless no value whatsoever , pieces of plastic only . Went to my nearest Sam's club member since 2010 , had bought 9nline and I store before had no issues , assumed could return them honest mistake , prolly just weren't validated . The store refused to help including mgr on duty . Totally embarrassed at restaurant and then at Sam's store , not sure what action to take from this point , but I'm very disappointed in Sam's and the way it's been handled .
Wendell Wheeler Hendersonville TN
19
Feb
Posted by GrannyP
Order Christmas cards that never came in. Sam club send me a email offering me a e card for fifty dollars that they never send me.
I call to ask about it and was told I would only be getting fifteen dollars because I was going to pay in club. Bad service. Will not be renewing my membership
13
Feb
Posted by Anonymous
Obviously you pay no attention to averse comments already posted or things would have improved!! I have been trying to get an appraisal and description card for a $1600 ring purchased at the Meridian, MS store. I have spent several thousand dollars on jewelry in the past couple of years and expect better service than this!! They won't answer the phone most of the time and when they do they put me on hold for 20 minutes!! Sam Walton would turn over in his grave at the total lack of customer service! Shame on you!!
25
Jan
Posted by Anonymous
Placed an order this morning at 1130am. I chose the suggested time that was provided by the Sam's club app, waited all day for this order to be ready only to call for someone to tell me that all of people that shop the orders left at 2pm, so my order will be ready tomorrow. UNACCEPTABLE!! Very unprofessional this is not customer service oriented. I will never shop here again. I am canceling my membership and I will definitely share this terrible story with family, Friends and my Coworkers to ensure we take our money elsewhere. Also, when I tried to cancel everyone I spoke acted has if they couldn't hear me. Sam's club has to do better.
25
Nov
Posted by Anonymous
I made an online order, twice was shopped and fond damaged by carrier and returned, first order was Oct 15 and second order was Nov 7, then I requested a refund, for 2 weeks now I have called customer many times but always I have to same the same story over and over again, no one can tell me why I did not get my refund yet, most of them do not know anything or what to do, it is being escalated and still getting no were with costumer service
I don't know what to do or whom to call you have my money and no one is welling to give it back
01
Nov
Posted by Cupcakes
SAMS Club in Catonsville MD . I ordered 30 cupcakes on Sunday 10/29. My order started off on a HORRIBLE note. The young lady with a piercing in her face red hair started out helping me with my order and right in the middle of her explaining the process she WALKED away to help another customer WITHOUT finishing my order. So I said ARE YOU DONE BECAUSE IM STILL TALKING. She grabs a piece of paper, reaches over my back and says HERE, FILL THIS OUT as she is still talking to the other customer. A very nice young man came to try a help finish what she started but by then I was PISSED OFF!! I asked for the Manager. The Manager Kelly came to take my order AFTER I explained what just happened. Kelly assured me that she would fix everything and apologized . She asked when do I need the Cupcakes, I said Tuesday morning at 11am. Kelly the BAKERY MANAGER said I will have them done at 10am. I also spoke to the STORE MANAGER , who said he would speak to all involved . Well Tuesday Halloween morning, I'm in SAMS GOOD OL CLUB.. at 11: 10 am NOT ONE CUPCAKE IN SIGHT!!! Some young lady ask me for a TICKET. I said I don't have a ticket and how do I get a ticket. She said WELL WHOEVER TOOK YOUR ORDER SHOULD'VE GIVEN YOU A TICKET. I said your Manager Kelly took my order.( ASK KELLY) The staff looked all over the Bakery for MY ordered cupcakes . Needless to say NO cupcakes. I needed 36 Halloween cupcakes by NOON for my daughter's school. The Store Manager gave me 30 cupcakes for FREE ( 14.98)WOW! I needed 36... and an "I APOLOGIZE" . There were 2 other unhappy people who also ordered from the bakery . (2 signs that went over my head which I should have paid attention too.) DO NOT ORDER FROM SAMS bakery if you expect GREAT/ GOOD customer service or your order to be ready and correct. Catonsville SAMS CLUB on Baltimore National Pike is GHETTO, HORRIBLE customer service and did I say they SUCK!!!!!!!!
25
Sep
Posted by Anonymous
I have been a Sams Club/Walmart customer for many years. Sadly, this will end this year because of my recent experience at the Sams Club in Kingston NY and the response of Sams Club corporate and the insurance company for Sams Club. My vehicle was parked in the Sams Club lot on Labor Day after having my tires rotated. We came out & as we were approaching my car saw a cart come out of the corral picking up speed in the lot and strike my car leaving a large dent in the rear drivers side. After reporting it to the store, and many subsequent calls to corporate, all of which required lengthly waits for someone to answer the re-direct my calls I was told by the insurance carrier that Sams Club was not negligent because the customer who returned the cart to the corral did not place it in the corral properly!! SERIOUSLY? How about there is NO guard on the corral and no matter how the cart was placed, it would come out and more than likely hit any vehicle since that section of the the lot is on a hill. I have no intention of letting this rest. I find it appalling that Sams Club corporate will not step in and do the RIGHT thing by a long term customer who spends thousands of dollars per year in your store. If Sams Club corporate does not right this wrong we will meet in Small Claims Court but never again in one of your stores.
07
Sep
Posted by Disgusted
Incident - #170906-008009 Reported this yesterday and no response so trying to make it more visible to higher.
Visited the Sam's Club on Keeamoku St last evening, 5 September 2017. At one point (around 6:45 pm), I needed to use the restroom. While in one stall, a worker (didn't know it was at the time) entered and began to use the stall right next to me. He was loud so I know what type of business he was doing. What appalled me was that this individual walked right out of the stall and went back into the store WITHOUT washing his hands. I happened to be washing my hands right in front of the stall and witnessed this guy do this, so I am not assuming anything, just telling you what I actually saw. I truly wish my videoed this, so I could report this guy to the health department or to the media!
I immediately went outside to look for a manager, so I could point out this guy to him/her. Unfortunately, the only person I could find was the cashier supervisor, so reported the incident to her.
This type of unsanitary practice is pretty sickening and something needs to be done...SOON! Please contact me for a description of this worker. Hopefully, management will take some action against this individual.
31
Aug
Posted by Baker
31 Aug, 2017 PART 2
PART 2 31 Aug, 2017
So, just when I thought that we were making headway in resolving this matter, things go from bad to worse. On Tuesday 28 Aug, we were informed via email that "Your recent samsclub.com order has been refunded and processed for $391.48 to your MasterCard. Please allow 7-10 business days for this refund to post to your account and let me know if you don't see your refund after 10 business days. Jerry" This is unacceptable in my opinion as I still have to wait for money that was literally stolen from me.
Then on Wednesday 29 Aug, my husband and I both receive separate emails stating the following: (1) "I have looked into this case and have come up with the reason that the $391.48 was never refunded. There was an exchange that came to the residence on May 30th. I have went ahead and processed an early refund on order #9577502409. For all the inconvenience I have extended your membership free of charge, your new date is now 01/27/2019. FedEx will pick up the TV and the return authorization number is #166778082. The refund will be made via store credit. William"
If William had taken the time to actually read all of the annotated notes regarding this incident, instead of drawing unsubstantiated conclusions he would have realized that the TV was previously picked up on 16 May for return and was received by Sam's Club on 14 June. The TV that was sent out on 30 May was the replacement for the damaged one that had already been returned. Please don't feel as if you are going above and beyond to process an "early refund" as I was told the previous day that the refund was already processed. Additionally, our membership was already renewed until July of 2018, so again you saying that it has been extended for a year until 01/27/2019 is a bold faced lie. I do not want a store credit and at this point I am unsure if I even want to remain a member.
(2) "We're sorry that your order didn't work out for you. Please print the pre-paid return label, along with the authorization slip contain in your order details, and ship your item back to us via FedEx. Order number: 166778082, Order date: Aug 30, 2017, RETURN summary: QTY ITEM RETURN LABEL 1Samsung 40" Class 1080p LED Smart HDTV- UN40J520DAFXZA- item 978874. Print your return label. Next steps Re-package your item and place the return authorization inside, along with all accessories, packing slips and manuals. Tape the return label on the outside of your package. Remove or blackout any existing labels and barcodes. Take the package to the nearest FedEx office. For more info on returns, please visit our Return process and FAQs page. Receiving your refund after you ship your item back, we'll process your refund within 3 days. You can track the status of your return in your Order History."
Again, this is another instance where someone failed to read the incident report to fully understand the situation. If at any time someone had thought to pick up a phone to actually contact us instead of shooting out these ghost emails we may have been able to clear things up. If a normal return process is refunded within 3 days, then why am I being told 7-10 days? The inconsistencies, lack of customer service and continued lies from the associates that you employ are deplorable.
Today, we did a follow up call and were told by Tim, "I read in the notes that you felt like 7-10 days to receive your refund was unacceptable. So, I cancelled the refund and I am now going to issue you a check because I thought that it would be faster." So, all of a sudden someone wants to read! I am completely flabbergasted by this entire ordeal. My husband and I are both retired military veterans and are extremely educated individuals. We do not require anyone to think for us or make financial decisions on our behalf. If you thought that issuing a check would have been faster then why weren't we given that option initially or contacted prior to someone making that decision for us?
Our money has been tied up for over 30 days now which is a colossal injustice on your part. I am still awaiting to hear from you personally Mr. John Furner regarding the practices of your organization.
29
Aug
Posted by kjsi8
My name is Kenneth S and I would like to express my deepest concerns of how I was mistreated by your pharmacist Darrin Mizo at the Sam Club Pharmacy in Honolulu at 750 Keeaumoku Street Honolulu. Store number 4755
I'm 72 years old male, I don't smoke, drink or use any recreational drugs. In 2002 I got in a very bad bicycle accident and since then I had 11 spine and hip surgeries. I have 10 screws and rods on the back of my neck, a plate and 4 screws on the front of my neck. I have 6 screws and rods on my lower spine and an artificial right hip. I recently went through some surgeries to put spacers in between my vertebrae in my lower spine. My spine and shoulders are filled with arthritis and I have degenerative disc disease. I'm in constant pain. Over the years the doctors have tried numerous procedures in which to relieve the pain. Some have worked but none of them eliminated the pain. They tried different drugs and always came back to hydrocodone. It seems this worked the best. My doctor just had me try Percocet but that made me depressed and I had a hard time eating because I would get sick. I'm in constant pain but I live with it and never slow down.
I've been going to Sam's Club Pharmacy for over 10 years and always get the same prescription filled every month. Hydrocodone 7.5 , 180 count. I take 6 pills a day. I also get 30 Xanex that help me sleep at night. I don't abuse and of my prescriptions and have a very difficult time with pain if I don't take them. I liked going to the pharmacy, I know all the fine people who work there. I don't know Darrin Mizo and he doesn't know me.
The other day I went to get my prescription filled and the pharmacist Darrin Mizo said because of all the opiate problems he wanted to review my prescription. I said ok and I explained what I just wrote. It seemed like he wasn't even listening to me. He just kept asking if I tried any other pain medicine. I told him I do exactly as my doctor tells me to do. Then he asked me why I didn't try different drugs for pain. Again I said I only do what me doctors say to do. I asked him to call my doctor or Queens Medical Center or my neurosurgeon. He ignored me. Then he looked at me and said " I'm going to ask you a question and this will decide if I will fill your prescription or not". He said," will you be willing to try any other drugs for pain relief". I said I would try anything to help but I'll only do as my doctor tells me. Right now hydrocodone works great and it does the job. My feeling is why change if everything is working great. But it's up to my doctor on what to do. He then said, " with that answer I'm not going to fill your prescription and that was the end of it.
I took my prescription to another pharmacy, they called my doctor and filled it.
I believe the intention of Sam's Club Pharmacy is justified in making sure the drugs are not abused. I also believe common sense should be used by the pharmacist making this decision. If they think there is a problem they should a least call the doctor and make any suggestions to him. I think is extremely unprofessional for a person to sit with me for 2 minutes and try to understand all the problems that I went through then make a decision on how I answered a question. I don't write the prescriptions, I'm not a medically trained professional and I don't have the knowledge of all the products on the market. I do know we tried many, many things to relieve the pain. I do know I have great doctors who have all the training, knowledge and experience to help me. I also know they would never let me abuse any substance.
I hope this helps in training your employees to make sure to check with the patients doctors and discuss everything before they decide not to fill a prescription. You can't deny a person their medication because you didn't like the way they answered a question.
28
Aug
Posted by Adria
Originally posted on 22 Aug, 2017
My husband and I have been Sam's Club members for over 20 years and have never had any issues until recently. Back in May, I ordered a TV online and had it delivered to my mom as a gift. The TV was delivered on 15 May by Fed Ex and was damaged. I contacted Fed Ex and Sam's on the day of delivery, 15 May to notify them both of the damages. I was advised to submit a claim with Fed Ex for the damages, which were later denied. The next day, 16 May Fed Ex returned to pick up the TV to return back to Sam's. On 2 June, Fed Ex resolved the claim with Sam's and the TV was back in the possession of Sam's as of 14 June.
Fast forward to 31 July, when we receive an email from Sam's stating "Our records indicate that you have been given an opportunity to return order - Samsung 40 Class 1080p LED Smart HDTV processed on 7-27-2017, with an outstanding balance of $391.48. Since we did not receive the item by the communicated return-by date, we assume that you have decided to keep it and have charged your credit/debit card in the amount of $391.48."
My husband contacted Sam's to let them know that the TV was previously picked up on 16 May by Fed Ex and returned on, 14 June. The representative advised that someone would look into the matter and get back to him. One week later, a charge appears on our account in the amount of $391.48 for a TV that has been in Sam's possession since 14 June.
Since the beginning of August, we have been fighting between Sam's and Fed Ex trying to "prove" that we did not have the TV in our possession. My husband and I both have called numerous times, 9 Aug, 11 Aug, 19 Aug, 21 Aug, 22 Aug and spoken to several different people. They continue to tell us that we should see a refund within 48-72 hours and provide us with new reference numbers 170811-004738 and add notes to our account without any resolve. Today, I was informed that our ticket was initiated on 17 Aug and that it was currently being worked. I was advised that it usually takes 3-5 days for refunds to process and that "I should remain patient."
I've worked customer service for years and it perplexes me that as the customer, I need to remain patient to receive a refund that I never should have been charged for. My husband and I were basically treated as criminals.
We took the initiative and did all of the leg work to locate the TV which was at your facility the entire time. In fact, we did the job of one of your employees by providing pertinent information,proving that the merchandise was returned and not in our possession. It was finally revealed that whomever processed the return, failed to check the merchandise received box at the time.
We have been accused, continuously given the run around and frustrated beyond belief over an employee's mistake and all we received from Sam's is "continue to be patient, we are working on it." None of this was our fault! We still don't have our refund and I was told to call back in a few days to verify that the status of our refund has changed to "finalized".
28 Aug, 2017
Today when I called back for verification as previously advised and after being on hold for 20 minutes, I am being told that I need to provide a copy of my credit card statement to show proof of the overcharge even though it is showing in the system.
I would love for someone from the corporate office to contact me regarding the company policy on providing quality customer service and offer a remedy to rectify this horrible experience.
22
Aug
Posted by Baker
My husband and I have been Sam's Club members for over 20 years and have never had any issues until recently. Back in May, I ordered a TV online and had it delivered to my mom as a gift. The TV was delivered on 15 May by Fed Ex and was damaged. I contacted Fed Ex and Sam's on the day of delivery (15 May) to notify them both of the damages. I was advised to submit a claim with Fed Ex for the damages, which were later denied. The next day (16 May) Fed Ex returned to pick up the TV to return back to Sam's. On 2 June, Fed Ex resolved the claim with Sam's and the TV was back in the possession of Sam's as of 14 June.
Fast forward to 31 July, when we receive an email from Sam's stating "Our records indicate that you have been given an opportunity to return order Samsung 40 Class 1080p LED Smart HDTV processed on 7/28/2017, with an outstanding balance of $391.48. Since we did not receive the item by the communicated return-by date, we assume that you have decided to keep it and have charged your credit/debit card in the amount of $391.48."
My husband contacted Sam's to let them know that the TV was previously picked up on (16 May) by Fed Ex and returned on (14 June). The representative advised that someone would look into the matter and get back to him. One week later, a charge appears on our account in the amount of $391.48 for a TV that has been in Sam's possession since 14 June.
Since the beginning of August, we have been fighting between Sam's and Fed Ex trying that we did not have the TV in our possession. My husband and I both have called numerous times (9 Aug, 11 Aug, 19 Aug, 21 Aug, 22 Aug) and spoken to several different people. They continue to tell us that we should see a refund within 48-72 hours and provide us with new reference numbers (170811-004738) and add notes to our account without any resolve. Today, I was informed that our ticket was initiated on 17 Aug and that it was currently being worked. I was also advised that it usually takes 3-5 days for refunds to process and that "I should remain patient."
I've worked customer service for years and it perplexes me that as the customer, I need to remain patient to receive a refund that I never should have been charged for. My husband and I were basically treated as criminals.
We took the initiative and did all of the leg work to locate the TV which was at your facility the entire time. In fact, we did the job of one of your employees by providing pertinent information proving that the merchandise was returned and not in our possession. It was finally revealed that whomever processed the return, failed to check the merchandise received box at the time.
We have been accused, continuously given the run around and frustrated beyond belief over an employee3;continue to be patient, we are working on it.;t have our refund and I was told to call back in a few days to verify that the status of our refund has changed to "finalized".
I would love for someone from the corporate office to contact us regarding the company policy on providing quality customer service and offer a remedy to rectify this horrible experience.
10
Aug
Posted by Anonymous
Called to Cancel my card and was provided the worse customer service requested for a manger and spoke to JOE id # 5468 and he was worst than the rep this department need to be re train on Customer service. Had problems identifying me and told me to call back later. I was unsure if someone had stolen my card or what was going on asked him additional questions he said I can not help you call later when you have your card number. Does Social, DOB, mother maiden name, telephone number, address where the bill is sent, credit limit, last payment and transaction number not work to identify someone. I called back and got another rep that helped me. Provided all the information I needed and was very fast and efficient. Because of this manger and his rudeness I closed my card. I have been a member for over 15 years and a card holder for over 5 years. I will drive to Mobile to Costco before I step foot in a Sam's club again because of this inexperience, unsympathetic manager.
13
Jun
02
Jun
Posted by mackbeak
Good Day
I have been a Sam's Club member since 1988. I spend a lot of money there for my business and my home. I have never had a bad experience until last week. I have the preferred member card and am eligible for the instant savings that are posted on various items. I am a Grandfather and periodically we (my wife and I) buy our granddaughter dippers and those sorts of things to help our son and his wife.
We were shopping for things with no urgency and noticed there was an instant savings of 10$ on the 140 pack of Huggies dippers if you bought two packs or one and a pack of wipes. we add the dippers to the cart and look for the wipes which are and the other end of the isle on the opposite side. They also have and instant savings of $8, if you buy two packs or one of these and a pack of dippers. We couldn't believe the savings. We were lead to believe and we would save $18 on the pair. We didn't need to buy them but to get those savings we added them to the cart and decided to check it out before we made the purchase.
At the checkout counter we asked the girl to do a price check before we decided to get them and it knocked off $4 for each. We explained the signs and she agreed that if that is what the sign said then we should get the deal but just to be sure she asked someone else who asked someone else and then those to proceeded back to check the signs. We waited and waited and my wife went back to see what the deal was. While she was back there and girl that I have known since I have shopped there approached me and said she needed to know what the problem was and I told her. She went back there. Now its been about twenty minutes and the girl I know came back and told me that there is no sign over the dippers. I told her that I saw it or we would not be discussing this right now. So I went back there to find my wife in tears because one of the associate had called her an idiot and accused her of not knowing simple math. They were telling her that the deal was on the wipes and if you got the dippers it was $4 off each one. I noticed that now the sign had been removed. My wife has been teaching school for almost twenty years and the thought of this boy telling her that she didn't know what 4+4 was made her extremely upset. He was a stock boy and informed my wife that he didn't even shop at Sam's and he could understand it, 4+4=8....got it? She put her finger in his face and told him that she had had enough of his inconsiderate attitude and that he better back off that we didn't need him here anyway.
Now comes the shift supervisor Greg. He has been listening to the action on his radio and been informed by the stock boy that this crazy woman threatened him. Greg starts on my wife about how she needed to learn how to be more courteous to people and that he wasn't going to stand there and let her call his employees names. So I stepped between them and ask him what he was going to do about it. He went pale and realized that he had just made a threat to my wife.
I have tried to contact the Store Manager, Tim Hasson but he is never available. This really has nothing to do with the dippers or the prices. It has to do with the way we were treated and talked to. They don't seem to realize that while I am in that store they are working for me. My money pays their salaries. I really don't think it was necessary for all of those people to run back there and investigate the issue. Someone took the sign down and made out like we were trying to do something wrong. We are thinking about not renewing our membership and going to Publix.
02
May
Posted by bgbt3nk
First of all I need state I'm not a whiner--I don't whine about not getting a pretzel, a hot dog or Coke, long lines at the check out or a shortage of flat cars. I don't care if the store manager is on the floor or in his/her office. However, when I place an order on samsclub.com for 2 laptops three times and each time I receive the wrong laptop, it upsets me. After spending numerous hours on the phone with Sams Club help desk trying to resolve the problem with nothing to show for it, it upsets me.
Ordinarily I would simply go to another vendor and purchase the laptops, but this experience with Sams Club has become a challenge--not to mention each laptop had a $230 savings. If I were a suspious person, I might think Sams Club delibertly sent me the wrong laptops (a far inferior one, at that). But I'm a very patient and persist person. The help desk number is toll free and I get to bug them quite often.
07
Apr
Posted by Fed up IN Michigan
I have tried to cancel my membership and the master card associated with my membership. Its just not practical for me to buy in the quantities they sell being a single man. I cancelled the master card and when I talked to the local customer service person she said just don't pay the 45 dollar membership fee. So I didn't. the master card got cancelled but the 45 dollar membership fee was not and then Sams Club reported that to my credit bureau score and for the first time in ages my credit score went below 800 and below 700. I have tried to talk to master card people they say Sams club has to resolve this issue and Sams club says master card has to.. nothing like a big run around.. Im avoiding both Sams Club and Wal Marts period. Give me my credit score back.
09
Mar
Posted by Ken
I have been a Sam's Club Card holder for several years, using your store in Huntsville Alabama, today my wife and I visited the store had three items to check out, naturally all lines were very long, so I went to the Photo to check out (which we have done on several occasions, no one was using this check out, I asked the lady would she check me out since I only had 3 items, she said, I don't have time,
I told her it would only take a minute, once again she said, I don't have time, she was just standing there doing nothing, so my wife and I (both disabled) stood in line for over 15 minutes to be checked out, when we left the store this lady still wasn't doing one single thing, I don't usually complain but it looks to me that the customers should come first.
22
Feb
Posted by N/A
To Whom It May Concern
My name is Michele Mafi from Hawaii, recently I applied for Sams Club, Pearl City Store had an interview with Manager Alexander, took drug test, complied with request of background check, called Alexander to confirm his request of myself has been filled. Following these request asked, Manager mentioned everything looked in order & call him next week, as it was Friday. On Tuesday of the following week came I called Alexander mentioned an orientation was being set up & my name had been chosen as one of the applicants Andrea will be in touch. I am writing to say to this date no call, no follow up to myself, I call put on hold & no one answers hold. This is not handled professional nor if I don't qualify please SAY SO... Thank Michele Mafi
18
Jan
Posted by stautkus
I have been a member of SAM's Club for many years. I have spent thousands of dollars and many hours shopping at various SAM's locations around the country. I had never had any problems with customer service up until yesterday. The incident happened in Columbia, SC, club # 4872.
I have SAM's Plus membership but it expired on 1/16/17. Since my husband and I are both gainfully employed and therefore short on time, I instructed my oldest daughter Laura, which is 18 years of age, to go renew my membership and purchase some food items. After waiting in line for 20 minutes, she was told by a customer service representative, who had no name tag, that my daughter was not allowed to shop at the store and had to leave the building. My daughter has shopped at the club previously, and the cashiers had no problem accepting her payment, so it sounded a little strange to me. My daughter asked if she could purchase a regular SAM's Club membership for $45 instead of renewing the Plus membership for $100 since we don't use the benefits provided. The customer service representative told my daughter that she will take the $100 if she was interested in renewing the membership, but she won't take the $45? Does that make any sense? My daughter was asked to leave like a criminal when all she wanted to do is renew the membership and shop for groceries making your bottom line thicker. I need a response from the corporate office regarding this incident and I also want the customer service representative to be sent to some training about benefits of customer service. I am not sure if I am willing to renew my membership at all at this point, since I had never experienced this kind of treatment from the customer service representatives at any of your competitor stores, namely COSTCO. I will also post this incident on all the social media sites that I am active on to make customers aware of the business practices that SAM's Club is using to push the customers into Plus memberships. Very dissatisfied!
20
Dec
Posted by Monica
I am Sam's Club Plus member and filed a recent claim through Stephanie at your Athens, GA store. This was more than two weeks; although I have received a letter from Angela Bingham stating she had been able to reach me. I have made several calls and sent an email to Angela with no response. I have also called her supervisor Jennifer with no response. Is this how Sam's club handles its members? My next step is to call my local CBS affiliate's consumer rep and get his assistance. The stupidity of all of this was I only wanted a refund for the meat and the mileage it cost for me to return the meat to Athens from my home in Lawrenceville.
19
Dec
Posted by Vinny
I went to Sams #8290 on OBT in Orlando on 12/19/16 at 1:30 pm and could not find a flat bet. Had to limit my supplies that could fit in a cart. I asked for a manager to complaint, but he was busy. I feel this club does not cater to small business owner and their satisfaction. Now I have to go to another store in the area to get my supplies.
07
Dec
Posted by Anonymous
I am writing in response to a negative experience I had on 6 Dec 16 at your Marburg location in Cincinnati Ohio. At approximately 1020 I was paying for my supplies and decided to get a piece of pizza. I approached the counter and asked how long before the pizza would be ready and she replied you can get a hot dog and I will get to the pizza when I get time. The lady that helped me pay for my goods told me that she would put a pizza in the oven for me. Afterwhich, the lady behind the counter started talking loud, saying that I told them I did not have time to make the pizza because I was short of help and that usually the member understands when I tell them that and on and on and on for over 15 minutes. Two supervisors tried to calm but to no avail. She was loud, obnoxious and completely unprofessional. There were two supervisors and one manager that did absolutely nothing to defuse the situation. She should not have been allowed to rant and rave for over 15 minutes, drawing attention to herself and the lack of supervision. She should have been removed from her position and disciplined. By the looks of, it Im sure this was not her first outburst. I usually do not write comments but felt compelled to do so. I hope there is not a repeat of yesterdays experience or I will need to cancel my membership with your club and obtain one from Costco. Thanks
07
Nov
Posted by Mad in Pa
I have a complaint. I ordered 4 chairs and tried to cancel the order. I was told that if it's past the hour you can't cancel. I didn't see anything stating this when I put the order in. I also called the freight company and told them I couldn't use this furniture since it was to big for my house. Now I find out I'm being charged for shipping it to me when I never received it or saw what it looked like. I also found out the freight company only picked up 3 item not 4 as ordered and I'm still being charged for 4 items. I'm am totally upset with the way this was handled. I will never order anything from Sam's again.
02
Nov
01
Nov
Posted by Anonymous
Good afternoon, I live in York Pa and shop at the Sam's club on Market Street. Recently your company change Coffee Creamer (French Vanilla, individual servings)brands from International Delight to Members Choice(SIC). There is a definite difference in quality and taste. I and my office colleagues don't mind paying the approximate $2.00 difference for better quality. I spoke with a department manager and she stated that she would contact the buyer and express my concerns. I don't know if you had a sufficient number of complaints to make a change back but I'm hopeful something could be done to get the previous creamer (International Delight)back in stock. Thank You.
30
Oct
Posted by Anonymous
I went to the Evanston, IL club on 10/30/16. I bought groceries, then I went to the Café and bought one slice of pizza and one pretzel. When I paid, the cashier said it will be 2 minutes for the pretzel. I waited 10 minutes and no pretzel yet. I asked the cashier nicely if the pretzel is ready and she got mad at me and very snippy. I told her that she told me it would be 2 minutes and it's been 10 minutes and again she gave me an attitude. She got very verbal and mad at me. The other employee back there said, "Oh my God!" to me. Then they were bad mouthing about me! I was never rude to any of them. I just asked a simple question after waiting 10 minutes. I wasn't even rude. It's all on surveillance for you to view as my proof. I asked the cashier to call for a manager and she wouldn't. She yelled at me what I wanted the manager for. She said she has no phone and she can't call. Both were rude and back talking to me and trying to argue because I asked for a manger. I then went to the service desk by the tobacco and asked for them to call a manager. Troy the assistant manager came and was just as rude to me. I told him what just happened and he refused to help me. He refused to walk with me to the café area so I could show him who the employees are and he refused to tell me their name. He kept saying, "I don't know!" I also told him that the pretzel was baking for 10 minutes and when they gave it to me it is burned and hard, and he didn't care. I asked him again to walk with me to the café area and he rudely said, "I have more president things to handle!" I was in shock and speechless that a manager of Sam's Club would be so rude and disrespectful and wouldn't want to help me even though the matter wasn't president as he put it. Now I know why the other employees treat customers that way. It's because the managers don't care either. I have been shopping there for years and years, spent thousands of dollars and I DO NOT deserve this rude behavior from any of your employees there!!!!!!!!!!!!!!!!!!!!! Very unacceptable!!! Shame on Sam's Club for hiring such a**holes!!!!!!!!!!!!!
21
Oct
09
Oct
Posted by Lee
I went to SAM's Club in Oxford, Al. this morning to buy a ladies watch for my wife for our anniversary. No one was working at the jewelry counter and I had to search the store to find someone. After a long wait I was told they didn't have the keys to open the jewelry counter and that the person who last worked there must have taken the keys home. Needless to say I didn't buy a watch.
21
Sep
Posted by Anonymous
I submitted what I thought was a very simple question, however after going through all your bull __it to get an answer, I still do not have one. I submitted the following question: "Snyder's Mini Pretzels (gallon jug). It is available at store #6342 Tulsa, OK?" It shows up on their website, but no order number. This is where your ridiculousness comes into effect: 09-16-16 10:17 am. Confirm you question submission. I did. 09-16-16 11:32 am. Question has been mediated. Unable to confirm because I did not follow your guidelines. What are your guidelines? As you can tell, I am completely dissatisfied with all your technology just to find out if you have an item in one of your stores that is on its' website. Too many chiefs, not enough workers!!!!!!!!!
13
Sep
Posted by K. GRIFFIN
Hello. Ive been a Sam's Club member for 18 years. I have never had a problem with Sam's Club and have spent thousands of dollars there. I was sent an email on 8/19/16 by samsclub.com for a deal on a Samsung Note 7 cellphone and it said "the new Galaxy Note 7 bonus offer $150 Sam's Club gift card available Aug 19-28 plus no activation fee Aug 19-21. So I went to Sam's Club the next day which was 8/20/16. I was told that I had to have already preordered the phone in order to get that deal which expired. The small print clearly states that I have till 9/18/16 to get the phone. The manager refused to give me the deal and said he had no phones in the store to purchase, told me i would have to take it up with samsclub.com...and this was before Samsungs recall on the phone. I called Sam's Club customer service the same day and they told me they would look into it and gave me a reference number. After a week I called back cause I got no response. I was told it was a promotional thing and that it was over. Its 9/13/16 now as I write this so how is it over its not 9/18/16. I asked for a supervisor and was told the same. I was told I could take it up with corporate and I havent gotten a call or email at all. This is called false advertisement...all I want is the deal that I was sent.
27
Aug
Posted by jim_v
I work for a company that services certain items sold at Sam's Club. That makes me a vendor there. As a vendor I am required to sign the vendor log book every time I am in the store. For some reason they keep this log book put away under the service desk where an employee has to get it for me. Usually it is not a big problem and I can get the book pretty quick so that I can sign and be on my way. I have other stops to service. sometimes, though I will stand there for 10 minutes without getting the book and just leave without signing it. I am not about to wait in the customer service line when I have other stops to do and a very short schedule.
The remedy to this whole situation would be for the log book to be left on the counter in the same spot every day so that myself and other vendors could sign it without troubling the customer service clerks and without having to waste our time waiting.
11
Aug
Posted by TV frustration
In leading a call team myself, I can honestly say that Sam's Club.com customer services is the worst customer service/call center I have ever dealt with. I placed an order on 8-7-16 in the amount of $2600+ which included a wall mount and TV. I continued to watch the status of the order and noticed nothing was progressing. I contacted the call center on 8-9-16 and was told the wall mount had shipped. It had not; just a Fed Ex tracking number due to the label being created. The associate treated me like I was stupid and unaware of how things work with Fed Ex. Little did he realize we process over 500 Fed Ex orders a month. He also advised me that the TV would arrive by the 19th. I reviewed the order again today and the TV ordered remained in the same status as it has since the 7th; "initialized with the shipping group". I again contacted the number for "assistance" and spoke with a representative that advised me that the TV will arrive by the 19th and that it had been shipped. In frustration, I asked for a supervisor. The supervisor stated that she sees the TV is on back order with no idea when it will be available. She confirmed it had not shipped. I asked to cancel the TV position of the order and receive my funds back. She advised me they don't have the funds as they are just "pending" and I will have to wait to receive the TV when it becomes available and return it. She could not cancel it. I have worked in the banking and finance industry for over 20 years. I am aware of how to read my account and can confirm that my bank has removed the $2698+ from my account. Yet I have no TV. Someone will correct this one way or the other. I would hope that Sam's corporate would considering the amount of money we have spent at our local club including $7000 for a ring less than 3 weeks ago. I would also hope that Sam's club would consider the caliber of people they employ and the apparent lack of training and knowledge they offer to their staff. The leaders at the call center are just as rude and unwilling to give a damn as the associates. Great Customer Service starts at the top.
17
Jul
Posted by frustrated customer
So my husband and I went to your hoover, Alabama location today we wanted a hotdog and coke, so first there was no warm reception upon approaching the order counter. second I wanted a pretzel hotdog and coke, she told me she didn't have any pretzels cooked. I said I could wait, and she said no. secondly I ordered hotdog and coke, however when we made it over to the drink stations, (there were 3 soda drink stations) and after trying many dispensers, I resorted to drink diet dr pepper. that was nasty! I wanted a coke, or sprite, or diet coke, grapico, and they were all out. they were also out the last time I visited sams. come on, for such a great enterprise of a business, you have got to train or retrain your staff in customer service, afterall their actions represent you.
thanks, s hontzas
06
Jul
Posted by Mad Mike
Sam's Club has the worse jewelry return department in the World. I returned a jewelry item on June 1, 2016, and still waiting for my credit to show up. See the following:
Thank you for contacting Sam's Club regarding the return of your .96 ct. tw. Diamond Solitaire Ring in 14K White Gold. We value our members' inquiries and suggestions. Providing excellent service is our highest priority.
Your refund in the amount of $1393.08, has been processed. Please allow 5 to 7 business days to receive your refund.
Thank You for being a valued Sam's Club Member. We sincerely apologize for any inconvenience this issue may have caused you. Your reference number is 160624-000051. If you need further assistance regarding this issues, please feel free to contact
Happy to help,
Tierra
Well Tierra, sorry to say that you suck also just like the rest of the Sam's Club employees that I have dealt with regarding the issue. Is there anybody at Sam's that can get the job done? I will be calling the corporate office today for help.
28
Jun
Posted by Anonymous
Where do I find someone with Sam's club who cares?
Supposedly, you have sent a new store manager to the Laurel, Md. store, but she never comes out of hiding, and doesn't seem to care. She always sends out henchmen to do her work for her, and things still don't get done. Then, there is no resolution -- only more frustration. Is this the kind of manager representative you want for your store? With management like that, it only leaves me more frustrated, and more inclined to take my business elsewhere. Give the position to John Clark or someone else, who will at least come out of hiding and attempt to help the customer. But, the person who is supposed to be the store manager there now, is just robbing you of money, and not doing the job that is needed.
WHEN ARE YOU GOING TO GET A STORE MANAGER TO THE LAUREL, MD. SAM'S WHO CARES, AND IS WILLING TO COME OUT OF HIDING, IF THERE IS AN ISSUE THAT NEEDS TO BE ATTENDED?
Today, I bought a set of tires, and NEVER got an original receipt -- almost $1,000 worth of tires. - - with no original receipt.
Then, the clerk tried to keep my membership card, and I almost was unable to get it back.
With things like this, I may not need it.
Can you please send a new store manager to Laurel, Md, who is responsible, and willing to come out of hiding, if there is a problem, and address the situation and be accountable?
Otherwise, you might as well close the store.
I tried THREE times to call corporate in Arkansas today, and was disconnected each time.
DOESN'T ANYONE AT SAM'S CLUB CARE ANYMORE, OR SHOULD I SHOP ELSEWHERE?
21
Jun
13
Jun
Posted by [email protected]
June 13, 2016
On November 4,2015, I purchased 4 tires from Sam's Club in Valdosta, GA. Lee Maluda, a friend put what I couldn't afford on her credit card I have Multiple Sclerosis and it is imperative that I have good tires so I can be taken where I need to go. On June 11, 2016, while driving, my left rear tire completely separated and through me into a spin and in the ditch. I went to Sam's Club in Valdosta, Ga to have the tire replaced and was told I had to buy a Sam's Club Membership to have the tire replaced because my friend, who used her card, wasn't available to go with me. I live on disability and couldn't afford to do this but I didn't have an option, I had to have a tire. I had a spare and it was on the car. Therefore, I ended up having to buy a membership and pay for a new warranty, which I already purchased on the previous tire. It should be binding on the new tire. I go to the library to get on computer and this has been a fiasco. The people 2 the Sam's club were rude and playing games at the service desk like they were at a party. Never seen such actions at a business facility. The only one who was very responsive was the gentleman putting on my tire.
26
May
Posted by George
cThis company probably doesn't read these comments. I had owned Wal-Mart stock am I glad I sold. You people don't have a clue what customer service is about. Mr. Steve Gore manager at your Harvey Store thinks for whatever reason people will wait 27 minutes in line to be checked out. 5/26/2016 at 330 in the afternoon I stood in line 27 minutes with (2) two lines open. Somebody in corporate better get a grip on service. Would you walk into a store knowing it would take you 27 minutes to be checked. The only way I would walk into your store you would have to give me a card and maybe I would try again.
09
May
Posted by Anonymous
At your store, located at 10600 Coors in Albuquerque, my credit card information was stolen at the gas pump. My credit card company contacted me so I was not charged (card was shut down). I went back to the store and spoke with the manager just to let him know of the problem. He seemed very indifferent to the issue. Just wanted you to know
04
May
Posted by Anonymous
Anonymous
I am writing to the corporate email address as my problem cannot be corrected at a local Sam's Club level. I have been a Sam's Club member for many, many years; however, I may drop my membership. Here's why - I had a situation occur at my local Sam's Club which may or may not become an issue. The other day I made a purchase at the service desk using my credit card which has the chip. As I was ready to remove the card when the machine stated the sale was approved, the Sam's Club employee reached over the top of the counter and grabbed the card out of the machine. She held it up for a moment seeming to study it and then handed it back to me with the receipt. No signature is required, but most importantly, it was not necessary for her to grab my card with me standing right in front of the machine. I take special care with security sleeves and immediately return my card to its holder. In this day and age with credit card scanners being used to steal identities, a person cannot be too careful. I reported my concern to the assistant store manager who seemed to be mildly interested in what I was reporting. I will be watching my credit card purchases to make sure my identity was not stolen. Here's one more thing. I find it totally unacceptable that Sam's Club has decided to write the person's name on the receipt. That is personal information that should not be included in the transaction. Now receipts show your name along with digits from your credit account number. This makes it easier for employees who have access to certain information given on the machines, and others to find out an individual's financial information. Unless I am willing to carry large amount of cash with me to guarantee my name is not listed on my receipts, I will drastically limit my shopping at Sam's [if Walmart starts doing it, you will lose my considerable business altogether]. No other receipt I receive from any other store shows my name. Shame on you Sam's Club for adopting this potentially dangerous practice.
28
Apr
Posted by Robbed
I purchased 2, 1500.00 Gazebo's on 4/20/16. I took 1 home with me but was unable to fit the 2nd into my vehicle. I was told that the 2nd could be delivered for a fee and I accepted I was told that delivery would take place on 4/22/16. On 4/22/16 truck driver called me to tell me he was running late and would I be able to re-schedule to 4/25/16 and I agreed. On 4/25/16 someone called to tell me there was no stock. Meanwhile on 4/22/16, truck driver had product on his truck. I called both delivery company and Sam's Club in Severn Md where I purchased product. Everyone promised to investigate and get back to me, no one at any time got back to me. On subsequent calls to store, employees said that there was a product laying there in store but no one called me to resolve the problem. I called 2x today to speak to Store Manager and was put on hold each time for 20 minutes before I hung up to call back. Mind you the missing product is paid in full as no one from Sam's Club will inform me what to do. If this is not incompetence and totally lack of respect for your customer then this is a crime and I guess handled by the police for thief. This is the first experience for Sam's Club and apparently my last. Costco here I come.
25
Apr
Posted by VLawson
Visited my first SAMs Club store today. I understand why CostCo is crushing SAMs. Not only are there disconnects in the quality of SAMs club food court area and goods available; but the more serious disparities are seen in employees and managers. With so many employees and communities depending upon your stores, I was taken aback by the poor shopping experience. I won't be going back to your store; there is explanation meaningful enough, there is no coupon worth enough to compel us to visit your store in the future. But as a long-time manager and business owner, I am reaching out to you in hopes that these comments will reach someone who is concerned about the future of SAMs Club, it's employees and its customers.
09
Apr
Posted by Anonymous
My prescription for Mimvey was renewed at the Sam's Club Pharmacy Store# 6240
in Glendora, CA on January 14th.
And again on April 8th, 2016.
It is a rather expensive medication,
but I am willing to pay for it because it my Health - I only have one of those.
The Pharmacist had to do some additional "paperwork", in coordination with my Physician,
because it's a new insurance coverage year.
Somewhere in his procedures, he discovered there is a recent generic alternative for the Mimvey.
When the Pharmacy called to say when the prescription could be ready,
he mentioned this generic medication, and that it was substantially less expensive than the Mimvey,
and inquired if I'd prefer to change to the generic.
The difference was incredible!
The Mimvey was $295.95 for a three-month supply.
For the same number of tablets, the generic was $98.60.
That's a remarkable difference.
My commendation to this Pharmacist for making this discovery, notifying me, and for lowering the cost of my medication.
I'm unsure if Sam's Club requires him to keep track of prices,
but I am certainly indebted to him for doing so.
Please make sure he gets LOTS of recognition for helping me save a lot more money.
It is worth this eMail to Sam's Club Customer Service.
07
Apr
01
Apr
Posted by klw4282
my name is Karen L Wilson I missed placed my card about 5 weeks ago, after calling the bank that is in charge of your accounts I was suppose to be set up with a new card. I was told it would take 5-10 working=g days. after waiting more than 2 weeks I called again and was told that the person handling the process never pushed the card through to mail. she proceeded to fed-ex me my new card which I received in 2 days. I went back to Sams club this past week to find out that my card did not work. the people there were really nice but I was very annoyed that this had to happen. they called the bank again to find out that my credit was never pushed to my card so now I have to wait again for a new card. This is not acceptable to me or anyone else. The bank is reckless and inconsiderate with employees that need to be taught what to do. I felt you at the corporate level should know what I went through.
16
Feb
Posted by Max
We have been a member and used Sam's Club for our purchases for thirty plus years, card number 101 94110 276252889. Recently I was sent a renewal for membership which I paid $45.00 for December 28, 2015. January and February we tried to use our membership card and it was declined. I sent emails to Sam's Club local store and Corporate Offices with no reply. Today I tried to use our card and it was declined again. I went to our local Sam's Club Store Customer Service and told them what was going on, they checked and said there was nothing they could do, I would have to bring a statement from our bank showing the payment taken and reapply.
I am tired of getting the run around using my time and gas for two months when this was you mistake. We called Sam's Club canceled our membership card and requested our $45.00 credit which was supposed to be used for our membership renewal but was not and money held for two months because you did not apply the payment for renewal. Done, we have canceled our membership and will go to Costco your competitor who I am sure will welcome us and give us excellent customer service.
Max & Debra Smith
12
Feb
Posted by Aintnobodygottimeforthat
I don't care about the color issues going on in this feed. I don't, I'm white my husband is black this country has issues that aren't going to be solved anytime soon. I care about customer service bottom line. I debated writing this because, I'm done at Sam's so no matter what the out come (listen or don't listen, change or don't change) I have had one to many bad experiencing trying to spend my money at Sam's Club to continue the madness. Here is what I want retailers to know. You need me, you need all of your customers. Without us you don't need to stock the shelves or train employees or even open your doors. Stop treating us like inconveniences that get in the way of doing your business. WE ARE YOUR BUSINESS. For my part I will stop whoring myself out to the best price and gladly pay what it's worth to be treated like a valued customer. I would highly recommend that all consumers start doing the same. Pick yourself up off the black Friday floor, unclench the weekly sale flyer and hold tight to your dollar until the establishment your in values your business. That's what I did today. I left 20 items at the Sam's Club check out for reasons I won't go into and I just left. It was liberating.
04
Feb
Posted by Anonymous
I thought that I would hear something from someone after being taken advantage of at the tire center on Fairmount ave. Jamestown New York. I paid 40.00 to have my snow tires put on my car and was barely able to get home after they were not balanced and when I called them they asked me how fast I was going and if I checked the lug nuts? Very sad. My husband brought them back the following day and they admitted to not aligning them and balancing them and said that "the fellows that put them on were new and really did not know what they were doing."
We then took it to another garage because the car was not steering properly and they said that a belt had been broken. I watched the two men bang on the tire with hammers to get them off the original rims. This according to the garage said could break a belt easily. I would appreciate some feedback from your corporate office in reference to this. Thank you.
30
Jan
Posted by CJ
SAMS club, store #6635 has had the same opportunity, yet has done nothing but make this employee miserable. How sad that something so simple has caused such a positive move for the company let alone one person and SAMS has let this opportunity pass.Autistic people are focused hard workers. They do not stand around chatting or playing. They work. The accommodations are usually very simple. I am sadden by SAMS club lack of leadership in this day and age.
28
Jan
27
Jan
Posted by Patricia Wertepny
I have been a member for years and many times have thought to leave. Now, I have been feeding my 4 English Mastiffs Exceed Dog Food (Sam's Club Brand) from the beginning when they launched this product. I pay $34.99 per 44 pound bag and go through a bag a week. Recently, they have now re-packaged this product into 35 lb. bags NOTE* 9 lbs less per bag and the price remained $34.99. I just called customer relations... of course they can't do a thing. Sam's Club... your not as good as you think you are.
26
Jan
17
Jan
Posted by luvumfl
I am so mad and disappointed in Sam's Club for closing the Seekonk MA store. If Seekonk MA store is making more money than Warwick RI and Fall River MA stores combined, why would you also close the Seekonk MA stores. There are so many low income people in our area who shop at Sam's Club in Seekonk MA. I've been shopping there once or twice a week since the store opened. YEARS!!! Employees I know are awesome in that store. I even hugged some of them yesterday because I am sad for them. I think it's a disgrace what you're doing. I think you should save the Seekonk MA store. You are looking at the store as a statistic. The store is packed ALL the time. The employees are great. SAVE SEEKONK MA!!!
12
Jan
Posted by FRUSTRATED
This Is The Second Time That I Have Had A Problem With The Boardman, Ohio 44512 Sams Club Tire Dept. The Wait Time Is Ridiculous. I Had To Wait Days Just To Get My New Tires Installed. Now I Was There Last Weekend To Have Them Rotated And Was Told That They Have To Go Home Soon And They Cannot Take Any Other Cars!! So They Said That They Now Take Appointment's. I Never Knew That. I Scheduled An Appt For The Next Day And When I Arrived I Had To Wait At The Desk For Quite A While Before Anyone Came To It. The Technician's In The Shop Were Just Standing Around And Talking!! When The Technician Came To The Counter With Another Customer He Didn't Even Look At Me Or Acknowledge Me Or Tell Me That He Would Be Right With Me. What Is Going On There? They Have No Respect For There Customers And Just Ignore You Like You Werent Even There. Next Time I Need Tires I Will Go Somewhere That Values My Business And I Will Never Go There Again For Tires !!
07
Jan
Posted by Anonymous
Your CEO should be immediately fired for her racist comments. I have been a Sams Club Member for many years but can assure you I will not ever shop at your store again. Hopefully you will see the error of your ways when you lose significant market share. If she had been white and said this about any minority you would have fired her immediately. It is a two way street and you will learn this the hard way.
01
Jan
Posted by Pilotpop
I have been a faithful member of Sam's Club for nearly 30 years. BUT since I am a WHITE MALE, I can only assume that Sam's Club no longer needs and according to your CEO no longer wants my business. I can assure you that since my business is not wanted by Sam's club, I am sure that Costco will be more than glad to have the money that I have in the past (key word PAST), spent at Sam's Club. How ever if the corporate headquarters wants to continue to do business in the south, I should be able to expect a termination of the racist sexist person that is in the position of CEO. If there is NO change in your corporate structure, there will be a large amount of your members that will no longer grace the doors of Sam's. Since I am a former corporate manager of a fortune 500 company, I am sure that I can convince my friends and thousand of nationwide acquaintances.
01
Jan
31
Dec
Posted by Anonymous
I paid my Sam's membership 12/5/2015-which was credited in error to my Wal-mart account-I paid it again on 12/18/2015. I checked yesterday to see that it had again been credited to my Wa-lmart account. I don't know how a check made out to Sam's Club and sent to the address on Sam's billing stub along with the stub gets to the wrong account. After long discussion with Syncrony Bank, the money was transferred to Sam's. I called my local Sa's to be sure my account was not discontinued since the payment was late through no fault of mine and was told by customer service that I would have to come to the store for that info. She does have the info. If she doesn't have membership info to give me on the phone, I don't know how she will have it when I come to Sam's which is 2 hours away.
23
Dec
Posted by Anonymous
Frustrated about not being able to get photo's copied at Sam's Club. If the store's are requiring customer's the have sign release form(s) from the original photo-taker.
Perhaps all stores should have posted signs at there photo departments to inform customers who simply want copies made that they must have a release form[s] signed. In order to get copies of personal pictures. I hope that someone in the corporate offices will re-evaluate the current policy and make changes to this policy, that will allow customers to get copies of themselves. Sam's Club Corporate personnel are you listing to the concerns of your customers.
23
Dec
Posted by Anonymous
I find it disgusting that your CEO has made racist remarks against white males and gets away with it. If she were a "white" female and made the identical remarks against "blacks", the white female would have been fired and the black community would have been up in arms against such remarks. Your CEO has no place in a business atmosphere because of her racist remarks; she is clearly a racist as well as being sexist and should be fired for her outrageous remarks against whites, white males specifically.
23
Dec
Posted by Jim
I am a Club member and I have experienced a problem ordering online. I contacted by e-mail customer support in Bentonville, AR on 4 different occasions and have yet to receive any help. It' apparant that you don't value my business so I just cancel my membership and shop at COSTO instead.
22
Dec
Posted by mickiguthrie
This is in regard to bakery items at location 30096 in Georgia. My family and I have
purchased cakes for all Holidays and Birthdays since you opened your doors ...
But no longer, who ever changed the recipes has made a big mistake...
The cakes are dry and truly have no taste. The Coconut cake is awful, we threw it in the trash, as you had always had such wonderful cupcakes too...
Feel sure one family does not make a difference but at least we can try. Bring back the way...Thank you...
16
Dec
14
Dec
Posted by Anonymous
Reverse Discrimination at it's root. White males have been having to put up with this for 50 years just as others did in days past. What's the real answer. As a white male I have been to many diversity classes where I felt like a dog. If we're going to be equal let's REALLY be equal.
08
Dec
Posted by Redfox-54
When you deal with SAMs /WALMART you really realize how much you really do not matter. They only care about people that are stupid and indigent god forbid you have a brain. ! Don't ever buy a warranty from them it is worthless ! Much less than the paper it is printed on. So sad no one gives a crap anymore. Even when you keep receipts and prove an issue they will ignore you.
08
Dec
30
Nov
Posted by jguam
Saw your Serta mattress 635510 advertised for Cyber Monday. We went out, compared, said SAMS it is, put in the order only to find out you don't even carry. Please take it down. Strange to find a Come On in the middle of the page instead of the top. No money exchanged hands but our time was wasted, hopes dashed, and we are less than happy by this false advertising.
22
Nov
Posted by Dumbfounded
I placed an online order to the 96th Sam's Club in Indianapolis. I have done so to other locations and had no issues. However, I sent my husband to pick it up. I placed the order. This morning got a text saying the order had been picked and was ready to be picked up. I sent him to do so. An hour later he texted to let me know they had lost the order. After 2 hours, talking to multiple people who nothing about the order, couldn't find it, had no clue what he was talking about, the customer service agent typed in the order number that my husband had tried to give him WHEN HE FIRST GOT THERE and REFUSED TO TAKE. The agent gave my husband the impression he was just trying to see how long he delay the process just to see what my husband would do.
If I had not already paid for the order, he would have walked out. If I could have cancelled the order, I would have. I will never step foot inside that particular Sam's club again. I have never had any issue but to wait for over 2 HOURS for a 3 yes THREE item order is ridiculous. We spend a lot of money at Sam's. I guess we won't be from now on.
10
Nov
Posted by Hurry Christmas Tree
Sending 9' Christmas tree to troops in Africa. Ordered online 2 weeks ago. Two days after placing order emailed letter received confirming order was shipped. Two weeks later receive that my credit card account was being credited because tree could not be shipped to FPO. I checked with shipping company and they said that the informed Sam's of this three days after order was placed!! SO it took Sam's almost two weeks to inform me that the item could not be shipped. SO that means I have lost two weeks in of shipping time!!! Took to USPS cost $246 to ship a $300 tree and it can only go standard now not priority!! USPS said it may take up to 30 days to ship. All I can do is pray that this Christmas tree gets to our soldiers in time, but no thanks to Sams.
24
Oct
Posted by Janet
Sent this to your service center on Oct 22, was dismissed as being resolved. The incident was Oct 21 and as of today Oct 24, it still has not been resolved nor have I heard anything or gotten a refund nor any kind of credit....I bought the christmas penguins online. They were delivered damaged and pieces missing out of the hole in the box. Before it was delievered I realized the price dropped over $100 also. I contact the service center before delivery and ask for a price adjustment. When the delivery came and it was so damaged I took it back to Freehold NJ to get a refund. It was charged to my Sams club credit. It was a nightmare and I never felt so like I did something wrong. First the internet was down, fine. They had me look up my order on my phone to prove I order it and the price even though they package slip was with it. They then had the nerve to say they had to take the package in the the back to check it and see it. They made me feel like they believed I did it. I was so insulted and had me wait for an hour to handle the problem. I did not damage, in fact I order another one which is suppose to be delivered on Saturday. When they finally decided to do something they again made me feel like I did something wrong. Kept saying I was looking for double credit since I received a price adjustment. I was never notified that I was going to return the adjustment nor was it reflected on my credit bill even today. They told me they couldn't give me the credit back to my card since I had adjustment and now have to wait 3 days for someone to get in touch with me. I used a Sams club credit card. I assumed I could return it to a store an hour away from me and get statifaction. Instead, I left feeling angry and made to feel I did something wrong. I have been a loyal Sams club shopper and have ordered many items online. This is no way to treat a customer. I could understand if it was another credit card but it was Sams and I shouldn't have been made to feel like I did the damage to the item. If I wanted to return it I could have. I was not looking for double credit as the said, I thought it didn't go through as again its not credited to my card yet. Either you have to teach them how to online returns better even if someone was given credit or correct your computer system. I never had this problem with Costc which I never like as much as Sams but as this moment you lost a customer for the way I was treated.
13
Oct
Posted by Papa
Regarding the Annapolis, MD Sam's Club pharmacy. 1st let me say that this pharmacy used to be the very best in the Annapolis area! Since the remodel of the pharmacy dept. the service has deteriorated to an unacceptable and unbelievable level. The new counter associates are very close to brain dead and could care less about servicing customers. One particular new associate seems to be sleeping on her feet and carries on personal conversations with associates walking past the counter as though you were not even there! Prescriptions submitted from my doctors office are lost and to make it worse they claim it was never submitted until suddenly they find it in the mess of papers at the counter. Something clearly need to be done both with the counter people hired AND the people doing the hiring. We are now looking to make a change to another pharmacy.
11
Oct
Posted by Anonymous
I experienced the most horrible customer service I have ever seen at the Sams Club in Lakeland, Florida, on Highland Road on Saturday. There were about 20 people standing around waiting for roasted chickens that were spinning on the spit. I asked how long before they would be ready. I was told 10 minutes. I waited along with everyone else. Finally, about 20 minutes later, a guy comes out and starts pulling them off the spit and packaging them. As we are all standing there a guy comes up on a trolly with boxes, goes to the front of the line, and the guy proceeds to give him all of the chickens as everyone is standing there waiting in line. I asked if these chickens were all sold. I was told there are some more coming out - about 10 more minutes (last time the 10 minutes turned into 20 minutes). Another lady said, "We were first in line", and he was told that these were all "pre-ordered".
This was the worst service I have ever seen. I walked away as many other did. I am going to not renew my membership and I'm going to Cosco. All it would have taken was a little friendly communication. Tell the people waiting the truth about the wait, that the ones we were waiting for were pre-sold, but that there would be others out after that - something like that. But to let someone butt in front of line with a whole line of people waiting without any explanation is just TERRIBLE customer service. I am tired of the poor service at Sams. It is getting just as bad as Wal-Mart. I don't shop there anymore either. You need to take a page from the play book of Publix or many other stores that treat customers with appreciation for bringing their business to them.
I know this will probably go no where because you really don't care much about customer satisfaction but I had to get it off my chest. You have a great store, but I just won't go there anymore.
28
Sep
Posted by Anonymous
I have shopped at the Sam's club in Colorado for several years and today arrived at about 915n. I was told rudely by the door greeter that I am not a preferred customer and can not come until ten. I have never been a preferred customer and have come as early as the door opening and she has let me in before no comment. I was unaware that this rule applied. She said there have been complaints from the folks that pay more for an upgrade benefit. I decided to count how many folks were in the store as she said just this time I could go because I was unaware of the rules. Nine folks in the store. I don't believe I impeded their shopping. She had to make one more comment on the way out of the store.
Someone might want to train this greeter on diplomacy in interactions with customers.
It will be a long time if ever I return to this store.
25
Sep
Posted by swizzlestick
I wanted to call the corporate office to compliment an employee who went above and beyond to help solve an issue i had... however, the corporate office is just an endless maze of redirection, menu after menu and when you finally get a person and tell them what you need or want, they throw you back into the system with an entire new line of menus, allowing you to go around and around in circles until you finally give up .. which i did after 20 minutes... which i think is their goal to begin with. based on many of the comments regarding rudeness, poor customer service, etc, i would think they'd be pleased to hear they had an employee that really did their job well. I wanted this employee to get an atta girl in her employment jacket but ... not today.
04
Sep
Posted by carecare7
One more thing:
Because the Flagstaff Sam's Club manager lied to me by saying my Via debit card should work as a credit, I was there today with over $300 worth of items which I could not purchase because of your machines denying my card. I live 10 miles away from this Sam's club which means I had to go back home, get my pin or get out some money from my local credit union shared branch ATM, and drive back. This is a waste of my TIME and my gas money. All because your machines won't run my Visa Debit card as a credit.
So I will have driven 20 extra miles because of this issue. You need to fix this.
04
Sep
Posted by carecare7
Why did Sam's Club stop allowing customers to run their Visa Debit cards as credit?
I have been able to use my Visa Debit card as a credit for several years now at Sam's Club in Flagstaff Arizona but recently, they changed out their registers and card reader machines and now I can't run my card as a credit. One manager said they do allow Visa Debit cards to be run as credit cards but after he said that, it happened again and the other manager said they never allowed Visa cards.
After the Target and Home Depot hacks, my credit union re-issued new Visa Debit cards to all members and told us to always run them as credit because that way, hackers only get the card number, not the card number and pin. Having only the card number means hackers have a harder time using the card and if they do use it, Visa won't make us pay for those transactions. This is a protection for us as consumers.
If Walmart company and Sam's Club are unwilling to allow us to run our Visa Debit cards as credit for our own security; we may just have to shop somewhere else.
Change the Sam's Club in Flagstaff back to the way it was; customers need to know Walmart company and Sam's Club value not only our business but our security as well.
04
Sep
Posted by Anonymous
Good Afternoon
On Wednesday Sept 2 I was at The Port St Lucie Florida store on Route 1. I was very rude to one of your employees. Your employee was still very pleasant and helped me with my transaction. Her name is Lorissa. You should be very proud of her and how she treats the public. I did appolized to her. I think you should know you have fine young ladies under your employment.
24
Aug
Posted by Parra
two employees of the sam 2900's store in Duncanville TX, last week, I went to buy a generator of light, but they djijeron me there I would sell porue was selling for special customers, but it estava rack sales to put it there? I bother with them pedi speak to a supervisor who said he did not speak Spanish and if hablava Spanish when I went out, and return at the same time to buy other things, the woman commanding a gay mployee that miravacomo as if they were a couple the two .. that gay chased us all the time inside the tent, made us feel like criminals thieves ,. this woman who looks like a man with a radius around the other woman llamava time .. it's sad to behave well with customers of many years like me, that gay, but to do their job, I wanted to please the another woman, never stop chasing me .. hata arrives wings ahun boxes and so is hacerco to another manager and said in his ear, pointing at me with the radio, .. it is outrageous that you allow managers to run over such customer .. if you like what I say comprovar I have evidence, take photos my daughters and I, .. racks and they chasing us, and I can be reached at tel, , ... . or in my email j\ (thanks)
18
Jul
Posted by Anonymous
I Have Been A Member Of Sam's Club A Number Of Years.i Am Not A Business.today I Went To Sam's Club In Daytona Beach Florida To Purchase A Small 4.3cu Refrigerator. In The Past I've Always Used My Visa Debit, This Time I Was Going To Use A Business Visa Card And To My Surprise You Don't Take Visa Credit.is That Stupid Or What.i Now See That Visa Credit Is Excepted Everywhere In The World But At Sam's Club.
14
Jul
Posted by Last straw customer
I am very disappointed with the Sam's Club in Spartanburg, SC. I have never experienced such terrible customer service as I have dealing with club# 8142. We have ordered tires from this store's tire center for many years. We should have learned out lesson about 4 years ago when we had a set put on and upon the car being let down the driver's door was left open and was damaged as it hit the floor. Repairs were made and covered by the store. Last week I ordered a set of tires for another vehicle that still have not come in. No one has bothered to find out why and all I get is "the tires are not in". I spoke to the store manager and she promised to find out what the problem was but he never called me back. This is unacceptable especially when I was told the tires would be in by (last)Friday 7-10. And to make matters even worse the service desk answers the phone and puts me on hold for 15-20 minutes and then the tire center puts me on hold for another 15-20 minutes and then no one comes back to the phone so I have to keep calling back until someone comes to the phone. I am so frustrated with this store. I will drive to the Greenville store which is 30 minutes away but the customer service is worth it.
13
Jul
Posted by Dr Don
What in the world is going on with the management at the SAMs in Covington La. NO way we will renew next year, these people do not know how to treat the members OR their employees. I've seen them doing some dangerous stuff that these kids should not be doing.
Someone should really do something before OSHA closes them down OR worse someone gets really killed.
07
Jul
Posted by Anonymous
My husband and I have been getting prescriptions for 10 years at our local Sam's club pharmacy at Northsight Rd in Scottsdale Az. This year we have been having nothing but trouble with them Charging for drugs covered under insurance. Our latest was being charged for diabetic supplies covered under Medicare Part B. We were told we had not paid our deductible. called Medicare which said our deductible was paid. Manager Ace said come and get the amount back. We go back two days later and the manager Chris says we have to go to the pharmacy. The rude girl,Zeluma, in the pharmacy says we are wrong and is extremely rude to me and the manager allows that. We could not believe it -10 years and over 3000 dollars of prescriptions each year. We only went to Sam's because my wife is from the South and everyone was so nice before. Now we will go to Cotsco where the prices are cheaper and hopefully the service better.
29
Jun
Posted by Benneshea
I purchase a tool box online that I saw in the store and because the price online was significantly lower online then in the store I purchased it online. Received my confirmation for a delivery by date for Saturday 06/27/15 just to be told I wouldn't get on that date I will received it on 06/29/15. Received my tool box on Monday however it is the WRONG tool box. They sent me the smaller version of the tool box. I soooo angry I spit fire. The customer services on the phone horrible. As of today I willtake my business to BJ's and or Costco. wont go here again. looking for a refund for this small tool box that I don't need
17
Jun
30
May
Posted by Anonymous
I recently visited your Sams club in Morrow, Georgia on May 28, 2015. I am sick to death of going to this club and not able to find an electric chair available. If you are going to offer this benefit to those of us who cannot get around your store otherwise, then please make it mandatory for it to be someone's job to see they are properly put back AND PLUGGED IN! I keep asking your managers at this store, why do you bother putting them back where they go if you don't plug them in to charge up for the next person and I keep getting the same stupid answer, well, we thought they were being plugged in. If it was someone's job to make sure that happened, I wouldn't have had the issue on Thursday. I went in the store approximately 8:45 which is when only Sams Plus customers can get in. Their was one electric chair sitting in the area they are kept, UNPLUGGED. I sit on the chair to see if it has any charge only to find out it has none. When I go to plug the chair up to sit their for awhile to let it charge, their are only two prongs in the club so this chair will not charge. I waited for an hour for someone else to finish using their chair and no one ever came to the registers. One of your managers told me he didn't know why all of them were out this early in the morning because you have five of them. Are you kidding me? Five chairs for a store this size is ridiculous! One reason I go to Sams is because the use of the electric chair & to purchase in quantity, but I can definitely see you people as a store have no compassion or empathy for those who cannot physically walk your complete store so I am going to check out BJ's or Costco and see if they have better conveniences to shop. Sams is a store of the past for me.
12
May
07
May
Posted by maryanne gunter
hsband bught 4 new tirers and the one keepings going flat he has taken it back 6 times he got 6 different stories n what was wrong with them . They don,t carry that tire anymore so his lifetime warrenty is no good they told him. and would do nothing the manager of the store was well i guess you will have to buy new tires at 600.00 .
so don,t buy tires with the life time warrenty because they do nothing and you are out of luck.
27
Apr
Posted by Madison
In This Electronic Age, Sam's Club Is A Dinosour! You Cannot Pay Electronically Via The Telephone, And You Can't Make Transfers Between Stores With Regards To Their Auto Dept. I Purchased My Kid Two Tires When She Was Home, Which Is Cleveland. I Tried To Purchase Another Two From The Sams In Columbus And They Can't Do It. I Asked If I Can Pay At The Sam's In Cleveland, And They Were Like Duhhhhhhh. No
22
Apr
Posted by Latte
Almost all of my experiences at The Sam's Club in Denham Springs, LA have been very pleasant. I would like to name a few of the employees that have been extremely helpful to me: Jack Mount and Erin McAlister from photo, Sandra from eyecare, Shelby
from customer service, Sami the greeter/exiter and most of all the pharmacy staff, including both the pharmacists and the associates. I hope this note will translate into some sort of recognition for them. The are really great people who care about their customers.
The one time I was disappointed with the manager was when I wanted to return a broken vacuum cleaner. I felt I was justified because the same items were still on the shelf but she told me that I had it for more than a year. The thing is, I only vacuum about once a month. That is why I feel cheated. I hardly used it and it broke.
22
Apr
Posted by Gary
I am writing this comment to acknowledge one specific employee of Sams Club. The pharacist at Sams Club in Springdale Ohio is that person. His name is Scott and he is a person who does his job above and beyond all levels. His knowledge has helped me personally. He always has time to answer any questions I have. I am 69 years old and have never met anyone I could say more positive comments about.
19
Apr
Posted by Anonymous
I've been a member of Sam's Club for the past 15 years. I shop in-club at least once a week...Yesterday I made my weekly trip and at the register I loaded my wagon as the cashier scanned each item..When my transaction was over the cashier did not even say a simple, "thank you for packing"...This is a common occurrence at the Walkill Sam's.....Then, I gave my receipt to the attendant at the door..She studied it and handed it back to me...Again, not even a simple, "thank you for shopping at Sam's." I don't get aggravated easily, but this lack of respect from Sam's employees really irked me...I am seriously considering cancelling my membership and joining BJ's.
15
Apr
Posted by Anonymous
Today, April 15th, 2015 we visited Sam's Club in Kannapolis, NC around noon. We purchased our items and had to wait in the check out line for over 10 minutes. There was only two lanes open. While I was paying for our items, my husband went to get us some lunch, he came back and said he needed my Sam's Card to purchase the food, even though I was right there at the register. He got upset and said, "we might have to start going to Costco", then walked away. The man checking me out said, (in a smart tone) "you are free to go anyplace you want to, of course anywhere expect my bedroom! I was dumfounded and finally said, "you don't have anything to worry about!"He then said, " I don't know where that came from!" (regarding his comment) I was already upset with him because he was smarting off at me because I wouldn't listen to him trying to give me a sales pitch about something. (I had already heard him give it to the couple in front of us.) I really don't want to cause anyone to lose their job, but undoubtedly he needs some training on dealing with the public. I don't have his name, but he did write the number 3541 at the top of my receipt and there is the number 738 at the right side of the date & time. Thank you for your time.
15
Apr
Posted by pldg
I fortunately have never experienced reverse racism until this past Sunday when at the Sams Club in Elmsford, NY. Erica treated me with utter disrespect, degrading attitude, and made sure that I felt humiliated. If I wasn't a white woman, there is no way she would have created such a horrible experience for me. She is a monster and a bully and selectively decided what I was going to be refunded for. She forcefully instilled her opinions on everyone else behind the customer service counter. Erica actually refused to refund my money and then threw the money down. She deserves no such job. Neither one of her managers were white either and had no time to address the issue. Worst experience ever.
26
Mar
Posted by Brown Eyed Lady
Every time we went to SAM'S CLUB in Bullhead City, I was always amazed at how they treat their paying members. After they scan your items, the check out clerks just put your items on your cart without even asking if we wanted our items in the boxes. They don't care at all if your groceries will be rolling around your car. The Bullhead City Sam's Club is the worst grocery club you could be shopping at. Yesterday at around 7:45 AM, I went to Sam's club to purchase some food. I saw that there were small mangoes in the boxes and I counted them and there were 13 mangoes in each box. I went and chose the good mangoes and I had 13 of them in my box. When I rolled my cart to another aisle, the warehouse-man was yelling at me and told me I can only get 4 small mangoes. I told him to check the other boxes that there are 13 mangoes in each box. And of course, he did not do that. He just wanted to yell at their club member. I told the manager and of course he didn't do much. The employees of Sam's club are ill trained, Very rude and unpleasant. If there was a Costco store in Bullhead City, I would never set foot in that awful Sam's club. We just moved here from Prescott, AZ and we used to shop at Costco. Costco employees are well trained, very pleasant, and customer oriented employees. COSTCO have better and more choices of groceries, and the employees chooses the boxes where they pack up the groceries you've bought. Sam's Club employees are rude, ill trained and lazy. Sam's Club should just close down, so that COSTCO a much better warehouse store with pleasant well trained employees can take over. CLOSE UP, SAM"S CLUB. WE WANT COSTCO !!
25
Mar
Posted by Anonymous
I went to my SAMs club on Sunday March 22,2015 ,I had just got off work across the street at Lowes in Tupelo Ms and felt something wrong so I pulled in to SAMs and checked my tires. My back passenger side tire was flat so I go into SAMs tire center and tell them I need a tire fixed. I arrived at about 4:15 they said they would get it I walk around for awhile then go shop for about an hour. When I come back my truck is still in bay tire still flat they come and tell me they cat fix it and don't have one to fix it. I ask them to put my spare on and they can't even get my spare down what kind of people do you have working in a tire shop that can't remove a tire I could have done that if they had let me in the shop. So they air up my tire and tell me good luck . Doesn't matter that I live 20 miles away and about to get dark and pouring down rain.
Very angry about this been member for
Over 15 years . Not very professional.
Nancy Johnson, New Albany Ms
11
Mar
Posted by Unhappy Customer
Twice we've have gone through the process of buying a mattress at the Sam's club in Palm Desert Ca. The first time we tried to buy a mattress we were told that since the mattress was special order and that only one person at the Membership Service desk was at lunch we would have to return later. That first time was to purchase the Mattress only so we had to return another day, which we did and ordered the mattress. Mind you we live 54 Miles from this store. The second time, a year later we went to purchase another mattress and were told by an employee name Nida ( I believe that's her name)that's since it's a special order, we could only purchase it through the internet. Another employee informed her that the mattress could be order from the store. At this point we got the same story that Kim was out to lunch and only she could do the ordering. Employee # 2 informed employee # 1 that Kim was there and got her to take the order. My question is, why isn't everyone at Membership Services at that store capable of performing all facets of their duties to provide satisfactory service? This needs to change. The sign over the Membership counter does not read Limited services. Thanks.
06
Mar
Posted by H55417
I have had a membership to the club in Bloomington MN off of American Blvd for a number of year. I have been a member of Sam's Club for almost 15 years and the experience keeps getting worse. It seems each year the club looks more and more dilapidated and dirty and the service is not helpful and lazy. I am sure the workers do not get paid well, from the rumors I have heard, so they most likely don't have an incentive to provide good service. Unfortunately it pulls people from the store where people do not renew their membership.
A few months ago I arrived to absolutely no carts, I spoke to the lady who greets and she said the person was gathering and bringing in the carts. There was a huge line of carts, outside of the bin area that were tied together so I asked if they could be used and she she no and that she couldn't do anything with them but to wait until they brought the carts in outside. At this point there were a number of other CUSTOMERS that were also waiting for a cart just to get their shopping done. We all waited almost 20 minutes before the workers brought in the carts! If this were NOT a club, it would be easy to shop w/out a cart, but because everything is in bulk, it is impossible to do without one.
I will say that the customer service leaves something to be desired, outside of this incident. I should mention I also have a membership at the OTHER warehouse club, and if they were closer to me I would drop my membership at Sam's Club. With that being said, I try to limit my shopping here to just gas. I hate to continue to give them MY money for the yearly fee and purchases because I don't feel they really care about not only their employees BUT their customers. Unfortunately, I feel we will not see changes because a buck is a buck and they are making the money they want to make.
I do have one good thing to say about this store, they have 1 employee that has ALWAYS been extremely friendly to everyone and always has a smile on his face. He typically can be found outside, directing the cars for the gas. I wanted to mention him (I am not sure of his name) because they need to find more people like him.
05
Mar
Posted by Anonymous
Went to Sam's club today on March 5,2015. Stood in line 23 mins.2 registers open 2 self - check outs open .I was the 11th person in my line the other was even longer 3 managers were standing around talking seemed to be having a great time. The other line was waiting 4 min I was timing it waiting for them to stop talking to get change. Finally when I got to the front of the line they decided to pull and give change to the cashier except they didn't have enough money I guess so there I stood with a long line in back of me waiting for them to come back just so I could swipe my card smh...but that was not before she had to stop and say hello to another employee. ...DO managers not know how to open a drawer? I asked who the floor manager was I couldn't see her name tag because when the cashier pointed her out she was within hearing distance and went to the back somewhere .very frustrated with Sams club in midwest city ok 73130.
04
Mar
Posted by Richard
The number on my card is mostly unreadable. But that's not the main problem. The Las Cruces NM Sam's club is the worst run store I've ever been in; it's dirty, poor lighting, items are all over the place not where they belong on the shelves, the checkout lines are always long and not enough lines open. Today, after standing on one of 5 lines for ten minutes some minimum wage Walmart reject tells me to try register 9, the fat checker on that line was taking forever to check out a woman with three carts. After another 5 minutes of the fat checker doing nothing but standing there, I had it and walked out. I went to El Paso and the Costco there, got what I wanted and in a clean, bright light, well stocked store and was out in minutes. The Costco was twice as busy as Sam's but no delays in checking out. I'm done with Sam's! The dark, smelly, poorly stocked store and the incredible long check-out time has me done with Sam's, I'll not shop in this pathetic store again. The two Walmarts in this town are not much better, Sam's terrible management, terrible disinterested help is the problem. I'll campaign for a Costco in Las Cruces.
28
Feb
Posted by Anonymous
On 2/27/15 my Sam's Club Card expired. On 2/15/15 I sent in the $45.00 membership. On 2/28/15 I shopped at Sam's Club in Pacoima, Ca and they refused to process my purchases because they had no record of a membership renewal - a membership I have had for over 10 years. A rude upper level employee called by the cashier simply stated that I needed to pay again for my membership and then seek a refund from the corporate office. He refused any other alternative and when I declined to pay twice, he proceeded to put the purchases in the cart and hauled them away. While one of the store managers had considerably more social skills, I have decided to cancel my entire membership and never spend another dime
with a company that has absolutely NO customer relations acumen, and inability to check on its customer's records, and RUDE unbending employees who ultimately reflect the values and training of the company they represent.
09
Feb
Posted by Tjnsea
As a one stop shop for janitorial supplies, I found degreasers,floor stripper, rags, buckets, mops, brooms, sanitizes, everything but floor wax. As a consumer of those supplies, when my basket is full of the above items and no floor wax, my full basket does not go through the check stand. It stays in the aisle. I think SAMs takes itself out of competivnes when items are not available. Makes one wonder what value really has. Please bring back the floor wax. Sell it as contractor units. HELP !!!
06
Feb
Posted by Wally
Every time you cut back on the food demonstration events, I am cutting back on my spending budget at Sam's Club. I know you want record sales numbers every year, but unfortunately, you are shooting yourselves in the foot! Yes it is expensive to throw these demo events together, but they make you more money when you perform them with your vendors. Take a look back at the volume for sales of demo products in 2009. You people were kicking high up on the sales meter then, but now that you have asphyxiated your demo teams, you are earning less, so you react by cutting more demos away from the stores. That's is counter intuitive thinking that will send your money to your competitors. I have already stifled my purchases at the club, but if you continue down this path, I will take what's left of my business elsewhere. I have already begun to spend more dollars at Target than ever before, so stay the crooked course that you are on and many other consumers just like me will not darken your doors.
30
Jan
30
Jan
Posted by Still working
I work for Sam's Club #8293, can't say any thing bad about the day and evening crews. But as far as the over nights, the manager and team lead like to play bs games with myself and a few other employees.
The night manager loves to tell lies and start crap between associates. Been to talk to him about something personal between manager and employee and he then turns and tells every one. What ever happened to the confidentiality policy? When I said something to him about that, he just laughed and said it's just a guideline, not a real police. what in the hell did I get my myself in to here? This place is a ninightmare.
22
Jan
Posted by Anonymous
48hrs ago i was shopping and having my tire fixed at my local SAMS Club. When i was getting ready to leave and the employee with another club memebrs car hit mine. Although the employees working that day were nice i left feeling uneasy as they told me somoene would contcat me with in 24hrs. I called corporate and they told me the same thing someone would contcat me right away and gave me a claims number. Here we are 48hrs later and no call. Im on hold with corporater and have been for 30min now and the lady told me to call the local SAMS. I have demanded a GM or supervisor and I have not gotten thorugh to anyone. I am 7.5 months pregnant, my neck was hurt in the accident and no compensation was even offered given I explained i was there rotating my tires as I am selling my car back to HONDA which is now on hold due to the accident.... AWFUL!!!!!
21
Jan
Posted by Anonymous
I worked for Sams Club in Lima Ohio for 1 month exactly. I needed a part time job as I am a full time college student, so 20-30hrs a week were fine for me. I was told when I first started that once the schedule was posted it would not be changed, so when they posted it every week, I wrote mine down. 2 times I drove to work (30min drive) and they told me the schedule had been changed, and that instead of 7am, I wasnt supposed to be there until 1pm. So now that I have gotten up early for no reason, have 2hours drive time (to and from x2) and they tell me they dont change the schedule They were only paying me $9.25/hr so it was pretty much a waste of my time.
As for everyone complaining out their employees, I can FULLY vouch for some of them, (myself included) that there were so many rude customers that came into the store, would cuss you out for no reason at all, just competely rude right from the start. The managers were never around to help when you needed them for anything, and when you had an irate customer, they ran the other way. Worst place to work ever! I walked out of there and refuse to go back even as a customer!
19
Jan
Posted by nai
My experience with sam club here in Alaska is a joke . Customer service sucks. I bought my 400 hundred dollar necklace with a 3 year warranty . A year after I had it I had an accident where my chain had broke. I broke it In to the sam club on old Seward highway. Explain to the store manager Jeremy I wanted to get it fixed he said that was fine and they will ship it out for me to get my chain fixed. After almost a month of waiting for my necklace to get replace, I called the store I was put on hold for almost 20 mins to finally get a hold of someone who worked for the jewlery department. I explain to her what was happening . They told me it hasn't been ship yet because the sam club repair team didn't send them the return package . So after a Month of waiting they couldn't do anything about it. Veronica who works for sam club said I was the only person who has to give the sam club repair a called . So upset and I want a refund for my necklace !!!!! Anchorage alaska
16
Jan
13
Jan
Posted by obones
I brought a ski coat from Sam's Club about 2 years ago. I like the coat as it has a liner coat inside. The trouble is it is coming apart at the seams. I took it into the store and showed them. They said they would look it up and get back to me in 24 hours and I did not, so I called corporate. The maze once called is steep, but someone transferred me to the right person finally.
They took down my info and same they would look it up and get back with me.
I had two other problems with items I got over the years but corporate always resolved them.
10
Jan
Posted by Future bj member
Had my only bad experience at sams club today Saturday 1/10/15. The lines were ridiculous 25 minutes to check out that's not the issue though we all have hard days its the attitude of the people you allow to work there. First the cashier with the shortest line, wearing a knit hat with straps, was literally the slowest cashier I've ever experienced not because she was struggling she just didnt care about her line and was taking her sweet time.i we t to member services and a nice older lady said when I asked for a manager I know the lines we are trying to get her up here. Then here she is now.i turned and immediately understood the problem with the operation that day.she was moving as slow as a person can exuding an attitude as bing as the store. She just glared at me while voiced my complain. The only word she said the whole conversation was ______-when I asked her name and um-hum when I said you are basically telling me to go blank myself. I apologize for that.She should be terminated.
04
Jan
22
Dec
Posted by PISSED OFF
Pissed Off In Texas!!! Sams Club Is Charging On A Old Creddit Card Number And Will Not Switch It To My Persomal Sams Card Even Though It Still In Processing. So I Will Just Wait Until They Send The Items Then I Will Refues Them And Then Get My Credit. But I Will Not Be Buying Items Again From Sams. Iwill Also Close All My Memberships And Accounts With Sams And I Hope Many Others Join Me
18
Dec
Posted by JimB
This is to provide someone at Sams Club corporate office a heads up on on a situation I encountered with Sams Club auctions. I was attempting to acquire a couple Christmas gift for my wife. I won 4 items of Judith Ripka jewelry from Dec 3 - Dec 17. All orders were cancelled with no explanation. I called the help desk four times for some rational. The first three ended up with someone would be contacting me by phone. The last time I ended up with a supervisor first name Dee who was quite pleasant. On my behalf she called the auction manager as the facts did not make sense to here either. The just of what she receive and told me was small quantities, miss labeling,inventory posting irregularities and lost. All of these would be viable explanations for one or even two items.But the third and fourth occurrence in the month of Dec push probabilities beyond winning the multiple state lottery twice. Especially since the items were tiny and valuable and not serialized (3 sets of earrings and a ring)
I would like to compliment Sams Club on the courteous and pleasant phone support I received. My belief is that you have an exposure in your organizational structure and it has been exploited.
Ref # 141215-000431 (for details)
17
Dec
Posted by Linda Aslin
I have read a lot of negative comments online; however, mine is just the opposite. I want the corporate office to realize that they have a jewel of a store in Tupelo MS. I lost my billfold in the store after I checked out some where before getting to the car. I did not realize that it was not in my purse until I got home, opened my purse to get something out of it, and realized that my billfold was gone. I retraced in my mind where I had been and Sam's was the last place before heading home. Needless to say I was very upset since my billfold had my ID, credit cards, bank card, Medicare card, my insurance cards, and $62.00 in it. In fact, everything that my husband and I had was in that billfold. I called Sams in Tupelo immediately. I asked them if anyone had found my billfold. They put me on hold and checked and then came back to the phone for the physical description of it and my birthdate. They told me that someone had turned it in. We drove back to Tupelo which is almost an hour away. I was so relieved that that was the case. When I got there everything was in perfect place down to the money and cards. I just want to say that they are definitely honest there in that store and I certainly appreciate all who was involved.
15
Dec
Posted by unhappy in md
We have been members of the sams club for years . And had no issues until the past 2 years we have been going the the severn sams in Maryland . Thks morning going to get a few things for our children the lady at the door completely disrespected us and embarrassed us about oir membership we were plus members but were told to keep our old cards and the lady yelled at us and told us she needed to school us on how to use a sams card and had an attitude and tild us she was not letting us in . Sams I am do disappointed and embarrassed and the manger did nothing wow what a way to treat a customer ..
29
Nov
Posted by Jul58
On Black Friday I spent 2 1/2 hours waiting in the 45 degree tempature to get an IPhone 6 .... Approximately 20 minutes before the store opened the two associates came by the line and gave out "pull tickets" for each item everyone was waiting for ... I got my pull ticket and was told when the store opened I would have to go to the "cell phone" desk to purchase the phone ... When the store opened there was only 2 associates at the cell phone desk ... as I was the 3rd person I would need to wait until the associates were finished all the paperwork ... I was given the option to "make an appointment" anytime that weekend seeing each transaction would take approximately 30 minutes. I agreed and made an appointment for the next day ... I go to my appointm and I'm told the they DO NOT KNOW HOW IT HAPPENED but that they were SOLD OUT of phones! Of course I was a little upset and do you think any of store management would apologize ... No! I was told "giving the amount of phones they sold if they only made a mistake on a few it's not too bad". When I asked to speak with the store manager Ken Lord I was told he was unavailable .... I then spoke with Terri Wilkes and again no apologies ... No answers ... No customer service ... Nothing! After over an hour back and forth I was told they would see what they could do .... I think this situation is totally unacceptable...,I still have my pull ticket but no phone! Guess I just have to wait to Monday to see what happens... But rest asure I will not be a returning customer.
28
Nov
Posted by Anonymous
My husband and I have been satisfied members for 10 years until a recent visit to make a return in the optical department in Raleigh, NC,store phone 919-874 0112. I told the attendant why I was there. I provided my receipt, the product and the reason for the return. She said that was not enough information. I told her i was within the time limit to make my return, but she continued to harass me. My husband intervened and told her we do not want the product,we want a refund and asked why she couldn't understand that. She replied that something was wrong with us. What should have been a quick and easy exchange resulted in a war of words. We told her we could take our business to Costco in which she replied go right on. When my husband requested a manager, she said she was the manager. WE was so surprised because this had taken place in front of her two employees. What kind of example is she setting? We finally got our refund. She asked us to take it and leave. I told her I paid our membership and that I didn't have to leave because we had did no wrong. There was no reason for to be so rude and disrespectful to us. We took her advice and went from there and joined Costco. Sad to say, we have encouraged many friends to join Sams. I guess she didn't value us as customers or need our money...she said she had stock with Sams. We were told her name is Beonce Johnson.Later that day I called and spoke with the store manager, Mr.Charles. He apologized and was very comforting. He assured me he would speak to her. I trust he did but it was so heavy on my heart that I needed to share it. I hope she will never treat other customers the way she mis-treated us. My honest opinion is that this optical manager needs to be demoted or fired.Please address this issue with her.
26
Nov
20
Nov
Posted by SBL
Love, love Sam's Club. But there is a serious problem with staffing in the Beckley, WV store. I stopped by yesterday to pick up three items. There were two lines open with (and I counted) 12 people in one line and 14 in the other line waiting to check out. The self check out was open but could not use because you could not use cash and Sam's does not accept Visa. From inside the store I called and asked to speak to a manager, a little while later another line was opened. I should not have had to do this. But, I still love Sams
17
Nov
Posted by ticked member
I'd like to know why sams club is afraid of their african american employees? My fiancè works in the cafe in O'fallon,Il,an is always scheduled till close an she's white. While there's 4 african american employees who may have 1 closing shift a week. My fiance works 10 out of 14 days an 8 of those 10 days shes scheduled to close. She has filled out the availability sheets several times stating 7a.m.-7p.m. yet management ignores her request an schedules her till 9p.m.. Why do the african american employees get the hours they want but your caucasian employees get most of the closing shifts. 4 caucasian employees 2 of which close at least 8 days in a pay period. This is reverse discrimination in my book.
30
Oct
Posted by krw1966
My first time to order by Sams club online. My experience has been very unsatisfactory. This issue is about an ongoing problem with an order (order number . When ordered was given a shipping date of October 27-October 31. In the confirmation letter you noted that a trackng number would be sent shortly in another e-mail. today is October 30 th stll no email with tracking number. I have made several called to customer service who tells me various stories that the order is shipped , another the order is in process and the order has not been sent its a software glitch. I want my order.
25
Oct
Posted by Anonymous
Do to the lack of retail security for my personal cc information I will not make any purchase with any business that doesn't support Apple pay. POS readers should support all forms of payment. The loss of my personal information multiple times has put my credit at risk. Apple pay provides the anonymity I need.
25
Oct
Posted by Anonymous
Dear Samsclub-
I have been a faithful member for decades... I recently retired from the military this summer and settled in NJ. With the upcoming holiday season, we look forward to your toy selection. Today, we were in the toy aisle. I was very disappointed in your lack of diversity with your vast doll selection. Even with the Disney princesses- you omitted the black and brown characters (Jasmine, Tiana, Pocahontas, and Mulan). The baby dolls (with accessories), you only had white dolls. I don't believe this was lack of inventory or selling out- because they were just stocking more (white only) dolls as we waited (hoping for more diverse options). With two daughters, it was a bit disgusting to try and explain to them why we could not find what they wanted (again) this year in such a huge store like Samsclub. This seems to happen every year in your stores (and we have lived in many states). As a result- we will likely not renew our membership and go with Costco.
16
Oct
13
Sep
Posted by yn
I went to the Sam's club on Cicero in Chicago, Illinois for a contact exam and got the worst service by the eye doctor.He was very rude and made me cry by adding unprofessional comments. He also disrespected his employers in front of everyone while my visit.I am very upset with your service and that will be my last time going to sam's optical.
11
Sep
08
Sep
Posted by twylalane
WATCH your MEMBERSHIP AUTO BILL, especially seniors. My local SAM'S CLUB upgraded my membership without permission from me to a Plus Membership of $100.00 instead of a single membership of $45.00. When I contacted them they kept saying I had ask for an upgrade, which is NOT the case. They could not tell me when it was up graded or by whom. I smell fraud---who is changing memberships to more expensive categories??? The manager of my local store could not tell me when the upgrade was made or by whom. What other tricks can they do with my credit card?
02
Sep
Posted by Anonymous
Does Anyone Read These Comments As They Are All Negative.
Do Not Purchase Anything Via Sam's Club Online. You Will Be Sorry. It Will Take Forever To Get It (after You Call Numerous Times To See Where It Is) And Heaven Help You If Its Damaged. I Have Been Calling For 8 Weeks (yes, 8!!)to Get A Damaged Piece Of Large Furniture Picked Up. Supervisors Are No Help, Everyone Promises The Moving Subcontractor Will Call. Idiots From Top To Bottom.
02
Sep
28
Aug
Posted by PappaJRoach
Dear Sams Club....I am currently enjoying shopping at the new store on Maize Rd, in Wichita, Ks.....but today, I noticed that you have an entire section of Christmas trees and lights up...and it is still August.....Do you even know why we celebrate Christmas.....I am ashamed of you, and I will not buy any Christmas presents for my children and grandchildren from Wal mart or Sams....You might try just leaving the Christmas stuff up year round, than I WOULD NOT FEEL THE PRE CHRISTMAS SHOCK......TY...JAMES ROACH
25
Aug
Posted by Frustrated in Georgia
Samsclub management in Augusta, Ga obviously doesn't enforce dress code or Samsclub doesn't have one. I visited the store on Saturday a young man standing up front with his hair flying everywhere. I visited the next Saturday he's standing at the door with a black rag on his head along with a lady at the other door with nails that look like tree limbs. The nails are just that long which should be a sanitary issue and a hazard. If she scratches a customer with those nails Samsclub will be sued because they allow it. Many of the employees at store 8115 have the long nails, too much makeup and too much jewelry. I go visit your competitor, Costcos, totally different atmosphere with staff. Your policies really requires revisiting.
21
Aug
Posted by Anonymous
On July 20,2014 I purchased a security camera bundle with a square trade warranty. I did not know that much about these systems, but I did enough to find out I wanted a DVR with an RS connection for a PTZ camera, and a remote would come in handy.
I found one on Sam's Club.com with an RS connection, a remote, and 12 cameras and a 16 channel camera capacity, as per the spec. sheet listed below the item for sale. So I put in my order, and it came in a few days.
I began testing the cameras and wires. Everything worked as stated and I was pleased. (The only thing that does not work correctly in the date is off one day and will not reset.) I installed all 12 cameras over about a 10 day period, and then ordered three additional cameras to bring the total up to 15.
My system did not come with a remote, but I was busy installing cameras. My last camera was the PTZ and because they are a bit pricy, I spent several weeks looking for the features I wanted, at a price I could afford.
I learned a lot more details and exactly what an RS connection looks like and the fact that the DVR I was sent did not have one. There are a boat full of connections on the back of my DVR, but it turns out none of the 22 is a RS connection.
This is where my phone calls talking to over a dozen people started. The first two where to Sam's Club.com. Then they referred me to a link at Q-See which ended after three calls to the makers.
Q-See finally said they would do nothing and referred me back to Sam's Club. The first Sam's Club supervisor told me they were sending me the right DVR. I looked at my email and sure enough they were sending me the same system again, which will not have a RS connection or a remote.
After more phone calls with Sam's Club; they got Q-See on the line and their where trying to figure it out. I told them both that was for them to work out, and not on my time, so I hung up and called the cooperate office. Now another person is working on the case, it being the 10th phone call and no small amount of my time.
So, will Sam's Club.com stand behind what they sell? It has been two weeks since I told them the 16 channel system with the 12 cameras and the and spec. sheet on their website do not match, and it has not been corrected as of 8-21-2014, which means more people will be running into the same problem.
15
Aug
Posted by over5hoursforrotation
On 8/3 we went to the South Jordan, Utah Sam's to have our tires rotated since we purchased them there. I wasted over an hour wandering around, I could see my truck sitting in the bay so I finally went and asked them if it was done. I was told No Mrs Walke, we do not have any wheel weights so we cant do it. I was irritated but went to the Murray, Utah location thinking it would be a quick in and out. There was no one else in the bay so I was the only one there. After 2 1/2 hour the guy comes out and says "I have only pulled 1 wheel and I cant get it to balance so I dont know what to tell you" AFTER 2 1/2 HOURS!!!! I was very irritated and spoke with the Manager that got someone back there that I hope knew what they were doing, at this point we told them just fix that 1 tire and let us get out of there... She said it would only be a few minutes to finish the remaining 3 tires... Well after another 4 1/2 hours we finally left... So all in all we spent 5 1/2 hours between the 2 stores! After that encounter I was not convinced my tires are safe and plan on taking it elsewhere. I was so angry that I wasted my whole Sunday just to rotate 4 tires!! As I left the warehouse I handed my card to your associate and told her I would never again spend another dime in your store. I joined Costco the next day and I will never darken your doors again.
14
Aug
Posted by Carol
I received a new Sam's Club charge card through MasterCard. Prior to the MC I had a discover card. The MC they issued doesn't work, it has a new chip to prevent theft. Prevents theft alright, I was declined 6 times, each time they sent me back to re-try. Finally rec'd a new card. Well, the new card doesn't work either. I spoke to Customer Service and a Supervisor and they said they are working on it, not good enough. I called Sam's club to let them know this is happening, and they don't care either all they want to do is refer me back to the bank who issued the card. I suggested they issue temp cards without the chip, they will pass on the information. They are the ones losing money and don't care, guess I'll go to Costco!
14
Aug
Posted by Damion
I have visit the Sams Club location in O'Fallon Illinois, multiple times. And boy I tell you... One of the supervisor/manager that wears a green vest is very rude,he do not care about the customer's needs at all, Do & does not show no customer service,& is very rude each & everytime I have visit that location to shop, he have been very rude. On one occasion while visiting the store location, I couldn't find the isle that the tote bags where on... So, I stop & ask the guy in the green vest, if he knew where they would be at... He replied... Sir, right now I am in the middle of something but, if u would just walk down the isles & look up at the signs it should be able to tell you what isle it is on. I mean the guy is very very rude. I thought that perhaps he was having a bad day. But, it seems as though, he is rude like this every time I have visit that location. He is a tall black African American, with glasses & has a shaved bald head, & looks alot like Al Roper..
10
Aug
Posted by Anonymous
Baton Rouge, N.Mall Drive this location is HORRIBLE and their customer service is NON-EXISTANT! Let me explain why I HATE that I'm even a Sam's club member: when I buy something, I get a receipt showing what I bought. Why are MEMBERS who PAY for a MEMBERSHIP treated like common thieves whenever they exit your store? This is Bull! The employees treat every customer like common thieves like we as PAYING MEMBERS AND PAYING CUSTOMERS are trying to steal things! I thought that we are paying for a membership for a reason? why in the HELL do we have to pay for a membership only to be ILLEGALLY SEARCHED upon exit??? you can bet your bottom dollar that I WILL NOT RENEW MY MEMBERSHIP NEXT YEAR!
05
Aug
Posted by Anonymous
I am writing a review on the new Sams in Burleson, tx. I have now shopped in that store 5 times. I have been to several of the other Sams and they have been nice and cool in the summer. This new one is extremely uncomfortable.I have complained twice at member services and was told they have no control over AC.that it is controlled from Arkansas. You see people walking around fanning themselves. You don't seem to have enough employees to help with anything. I waited at the bakery counter for fifteen minutes. No one in sight to help me. You don't stock the same items you had at the campus location. The members of my church have the same complaints about how hot the store is. We will take our business elsewhere. It isn't worth saving a few dollars yo be uncomfortable. When you go into a store to shop people will stay longer and possibly dpend more if it is a plesant place to shop. Please do something about this issue.
05
Aug
Posted by Janice
Placed an order online, tried to cancel, order shipped anyway. Tried to return item at Sam's club #4721. Manager stated that online orders are not accepted in the stores. Called member services, they called the store and the manager said she didn't know how to do returns for online. REALLY!!! So, after talking to 4+ people...I still have my items. And, I'm still trying to return them. All I can say is Courtney (supposedly supervisor) you need some customer services skills. If it wasn't for customers you wouldn't have a JOB!! How dare hang up on me!!!Sam's Club customer service is just HORRIBLE!!! I am cutting up my card and sending it back to them along with these items. WARNING!!! IF YOU SHOP AT SAM'S ONLINE AND NEED TO MAKE A RETURN..BEWARE Corp office you need to look into these issues!!!
05
Aug
Posted by DeadWrongSamsServices
My wife of 29 years passed away suddenly in late June, 2014. Prior to that we had both shopped at Sam's Club monthly. She had a Sam's Club Discover Card. It has only been six weeks since her death and I have provided Sam's Club with copy of her death certificate and requested that the account be closed. However, Sam's Club has a routine that is implemented when someone dies; they turn the account over to a collections agency (known as Ascention Services). Consequently, I have started to receive letters addressed to my deceased wife from Sam's Club announcing that she should activate her new Sam's Club Master Card. When one calls the number, one is given several options to choose from, none of which make any sense to one who is simply trying to stop the mailings to one's deceased spouse. If you call the Sam's club number, you are also offered several options, none of which lead to speaking directly with a person. In any event, Sam's Club and its Financial Services providers are horribly insensitive to the survivors of Sam's Club deceased members. They will try to sell the survivor a new membership, or they will inform you that the call is being recorded in an attempt to recover funds (all comments will be used toward that purpose). Hence Sam's Club presents itself as being insensitive and untrustworthy that anyone would be responsible for paying the bills of a deceased relative. If one attempts to resolve the concern in person at one's local store, they too will attempt to sell the survivor a new membership. And they will explain that the "system" automatically mails out letters to all members (deceased, or living) promoting that they should call a number to activate a new account. From my perspective Sam's system is not attentive to deceased person's family, in fact they are offensive with their sales and promotions materials. It would be more appropriate for Corporate Headquarters to mail out a sympathy letter to family, offering condolences and the telephone number to the Decedent Office so that Sam's Club representatives could assist the survivors through the process of paying, or not paying the bills of the decedent.
04
Aug
04
Aug
Posted by Very Unsatisfied Customer
I have had the same BAD experience as some others here. I ordered a 9 piece counter height dining set. After 3 weeks past the expected delivery date 6 of the 9 pieces finally arrived (6 chairs but no table). When I called to find out what happened to the other part of my order I received a run-around. I was on hold waiting for a supervisor for over 20 minutes. Finally I had to hang up since I've been calling for weeks with the same results. I am hoping the corporate office can do something. In the meantime, I will call my credit card company and have them reverse the charge until I receive the rest of my order. DO NOT SHOP SAM'S CLUB ON-LINE. The customer support is deplorable. I will not even be renewing my membership after this awful experience. There are plenty of other places to spend good money. I do not need to have this type of aggravation again.
03
Aug
Posted by Anonymous
I personally do not know how you choose locations wear to build your Sam Clubs,however I have spoke to many in northern Michigan and we are in great need of two locations the first being in the Big Rapids Area which is in northern central Michigan,surrounded by several colleges and country folks and is growing in many different ways ,yet no discount warehouse wear the community can by in bulk. Next is a need for One in the U.P. Michigan the closes for these folks is Green Bay wisconsin or Traverse city Michigan,I was the one chosen to write this thru the spirit of God and I Know God is never wrong.Many people talk about the needs of these stores but few our willing to step up to the plate and confront the needs we so desperately need.
02
Aug
Posted by S. Zhang
Dr Sam's Club Corporate Office, I am writing to describe my recent experience with Sam's club customer service. I am hoping you will take the feedback seriously and improve the customer experience and satisfaction.
This is the first time I joined sam's club and ordered something from Sam's club online. I was notified that my order has shipped but the tracking # provided was not working. So after 3 days, I called sam's club customer service, they could not provide information as the item was shipped from a vendor. She also could not provide information if the item requires signature for delivery. When I asked if Sam's Club could follow up with the vendor, she indicated that that could take 1-5 days and could not narrow the time window down due to department to department transfers, etc.
The customer service phone system is confusing. It took me a while to figure out which option to select if I have questions regarding my order or if I want to talk to customer service representative. Googling online many people have the same issue and I learned by keeping pressing 0 I will be transferred to a live person (so after ~ 10 times of pressing 0, finally I was able to talk the representative).
Overall bad experience. Things we take for granted from Amazon,com or other places are not the same at Sam's Club.
S. Zhang
01
Aug
Posted by Debbie
Dear Sir I am calling to complain about an issue I had today with your Monroeville store Store I asked for a pocket to be put into 2 Flank steaks which cost around 40.00 and was told we can't do that due to cross contamination so i put them back as a consumer I have a rite to purchase what I need for my family. You use to have real butchers, and realbakers this has since gone to the wayside. If I wanted a pre packaged meat product I would go to bottom dollar. You stores are becoming a faketore front. It took 15 Min. To check out in the self check outline we were told that the scanners and registers are not capable of keeping up with the demand of use during busy times it was packed I think you need to look at this store as well as other stores because Sam's Club seems to be not caring as is your sister company Walmart. I'm not sure if I will renew my business membership again. Because the price goes up and the services get worse. I spent only 26.00 instead of 200.00 as I usually do because of not being able to buy what I wanted.
'T
26
Jul
Posted by Anonymous
I can't believe the Sam's policy regarding trying on clothing in the store. If you want to try something on, you have to buy it first, then take it to the restroom to try it on. If it doesn't fit, you go back to the customer service desk and wait in line to return it. Each time you want to just exchange for size, you have to go through this whole goat rope. If you're going to sell clothes, you need to provide a place to try them on! This whole buy it, return it, buy it, return it system is RIDICULOUS!!!!I spoke to the Manager about it, but he insisted he couldn't do anything about it because it was Sam's policy...well, it's really time to change the policy if you're going to continue selling clothing in the store!! VERY unhappy with Sam's right now!!!!
24
Jul
Posted by Anonymous
Navigating your websites are painstaking
Email links keep going to your App download
On July 23, 2014, I was shopping at 7100 arroyo crossing pkwy, LV NV.
My hand was cut by one of your shopping carts.
After finally finding a site and filling out your form, it would not accept it.
So I posted pictures on Facebook. Also requested a reply.
You need to fix the carts before some one gets seriously hurt
23
Jul
Posted by Disappointed at SAMs
I have worked for SAMs club for three years I
Went from one club to the next. I finally resides
At the club in Stafford, Texas. This club is the worst
Ever they have fire more people then they have hired.
The sad thing is I have called my marketing manager
And corporate three times already nothing has been done
So I got advice to reach out to the news station about
How poorly this company treats their employees and lets not
Talk about how rude management is to their members and the
Employees. I have documented every incident that have occurred
Since I been there this club will pay for the disrespect and humiliation
They have caused. Sorry so long but I'm just pissed.
23
Jul
Posted by Anonymous
I Work for Sams club in Mankato MN and it is the WORST place I have EVER worked. I am Currently looking for other employment. This place is NOT family oriented at all they do not care at all about what's going on with health problems in your family. My friend also works at the same store as me and She had to take her son to the emergency room and the MIT answered the phone when she called in to see if she could come in a little late. the MIT told her that if she comes in late it would still be marked as a tardy and that they need people who are going to show up to their shifts. This is a bunch of crap and I would NOT recommend anyone who has a life to work at SAMS. ALSO it is so disgusting how they make you push upgrades and credit cards on the members. When I talk to a member about it and they say no thanks not interested I say ok maybe some other time, where the COS's make you push further if they say NO then the COS continues to Push the member and you can see they are irritated. If you don't make any credit or upgrades in a shift they talk to you every time. PEOPLE are gunna do what they want to do and you can not force them to do something else. I am so STRESSED out working for this place my SON and MY family come first and this is just not a friendly place. NO WONDER THE TURNOVER RATE IS SO HIGH AND THEY ARE ALWAYS HIRING. I am Beyond disappointed in my job and CAN NOT WAIT TO GET OUT.
20
Jul
15
Jul
Posted by Anonymous
I am a Cart Attendant for Sam's Club in Ypsilanti MI, this has to be the worst Club in Michigan. The management is terrible. I have been there a year now and let me tell you that winter was terrible, My fellow lot tech and I was working in -30 degrease and we came in the store to get warm. The store manager told us we couldn't do that and we had to go back outside. There has been so many more incidents we have them all recorded. Our management is terrible, the manager does not know how to run the store. If corporate is to come back out to my job, I will tell them. I have so many employees that feel the same way. I love working with the other associates and interacting with members. But the manger and the management has to be the worst!
09
Jul
Posted by Anonymous
We had severe weather yesterday here in Ohio. We were at the Sams Club in Oakwood Ohio, tornado sirens going off, winds and rain, as soon as we got to the main entrance, they locked the doors. We could not get in. We had to run back to the car, and we were not parked close either. We thought we would be safer in the store than in our car. Went there to do some shopping for food, thinking twice about that now. If thats your policy, that sure is a scary policy to lock someone out like that during that bad of a storm. Thanks Sams Club.
02
Jun
Posted by jody
i am a overnight stocker at sams club in laredo texas..or at least i still am..from day 1 that i started i felt that i was a target there considering that im the only white person in the whole store..everyone else is mexican and 2 black managers..sounds racists to me there for the first week i was there i had the night manager down my throat about moving faster in the club..i was giving no TRAINING on what to do in my job..my job was to be a night receiver not to be a merchandiser..there for john hinjosa threated the night get that he was gonna coach everyone if they didnt get there job done in time and that they must not care about there jobs..there for i work in hardlines as a lift driver and had to drop and put away for 4 other departments..and then zone hardlines at the same time..i had the department by myself for a month till they brought someone that didnt speak a word of english(no help)..there for now john tells me that he wasnt my badge and for me to leave the store because i wasnt improving in my job and didnt zone right..and that i didnt ask him what do i need to dio to improve..with this in mine im not a lead and its not my fault that the other guy didnt do his job right and where i got blamed and might have lose my job..no this,i got in 20 min early everyday i work and 90% of the time im the last 1 to leave..never got a coach or write up..this store if a poor escuse..corporate needs to visit them again..they miss treat there employees
01
Jun
Posted by Lorrie
When I ordered an item at Sams Club and the incorrect address was given by mistake I tried at least 7 times to correct or cancel the order no one would help the request went on deaf ears 3 days later they shipped and charge my account this order could have been fix by contacting fed x but they would not do it. The item is going to an address that is not valid and they do not care all they want is to ship it and charge the customer. Now we are out of 127.18 and no merchandise. Customer Service would not do anything to help after one week of trying. Sams Club is a big box store you would think they would have qualified employees. Lorraine Long
26
May
Posted by jaclthr
Thursday night I won an auction for a new tv about 11PM,within 5 minutes of notification of the win I went and verified my payment setting to make sure they were up to date. I needed to update my CC and did so as well as add a back up.I was notified by email the was a problem about 10 minutes after closing and to contact customer service about this. I called the next morning around 10am and after talking to the agent and answering all his questions I was informed he was passing the contact info to the "Auction" department and someone there would contact me in a few days because he was unable to correct "auction" problems(yet there is no way for me to contact them) and they would need to contact me to resolve. This is Monday,almost 2pm and not a word one from "Sam's Auction". I don't want the TV now if they are going to leave me hanging like this. THIS IS NOT SERVICE !! I don't think Sam's Club even cares anymore nor do they even read these post from people, all they care about if the "Numbers". We are probably only a small percent of the total sales per day and instead of fixing problems to progress,they are settling for what they have. VERY POOR !! Not Customer Relations at All.
15
May
Posted by Anonymous
Sams club Gainsville Florida was the worst work experience I've ever had.. I worked as an overnight stocker and feel like my departure from that hell hole/ slave market was truly a blessing. Dedicate employees.. I say dedicated because every night you can count on at 3 employees to call in.. dedicated employees are under valued. PARTIMERS and full timers work the same hrs minus the benefits vacations and health insurance. I signed on as a stocker and was never trained to operate a fork lift. Instead I was given a pilot jack and told to stock 50 pallets a night. The guys with the most mouth like manager Mike ride around on fork lifts and play all night. HE'LL THROW YOU UNDER THE BUS IN A HEART BEAT WHEN HIS SUPERVISOR ASKS HIM WHAT HES BEEN DOING ALL NIGHT..that place is a joke. And they put damaged groceries on the shelf for sale.. they claim your suppose to put up 50 pallets a night but your lucky if the fork lift driver drops 20 pallets.. the store is a joke.. and the gm Aaron missed his calling he should of been an actor and casted for the movie roots.. I wish I could say I'm an disgruntled ex employee but I'm not. I'm actually happy that I'm no longer with them. My body no longer aches from nine hours shifts of hand hauling a pallet jack loaded with whatever.. While my superiors get paid for looking busy riding around on a fork lift . adiós Sams club.. looking forward to watching karma kick you in the behind..
13
May
Posted by Glad to not be a Sams employee
Sam's club should be ashamed of not following up with OSHA laws. Everytime I go to check out of sams, they make their cashiers, who are mostly women, lift everything on the belts then the carts themselves. Whatever happened to only lifting up to 50lbs, and for that matter, what about people who purchase bags of the items that weight over that. Shame on them. Largest employer and employee abuser.
23
Apr
Posted by disappointed
I've had my membership at Sam's since the mid 80's but I've never been so mad at any store as I was at Sam'' in Topeka Kansas last night. I use cash because they don't take VISA but the new self-serve checkout lanes won't take cash. There were at least a dozen empty self-serve checkout lanes last evening but the only open lane that would take cash had 15 people standing in line! I was so mad I left my cart with items there and walked out. On the way out the manager ask what the problem was and he said he would open another lane, but why didn't he do it sooner? Sam' used to have really good customer service.
16
Apr
07
Apr
Posted by UNHAPPY MOM
I Am A Concerned Parent Of A Daughter Who Worked For Sam's Club In Fridley, Mn. My Daughter Was Fired Because They Said She Was Missing $750 From Her Tilt(ie From Register) I've Been In Charge Of Handling Cashiers And Tie-outs Making Sure All Tilts Balanced At The End Of Cashier's Day. How In The Heck Could One Individual Be Missing $750 For The Week, My Question Is Why Wait Until The End Of The Work Week (sunday) To Notify Employee That They Were Short For The Week In That Amount. If That Was In Fact The Case, Employee Should Have Been Fired The Same Day. Why Would They Continue To Let Her Run A Register. In This Case She Played Two Roles One As A Cashier And The Other As A Door Greeter, So What's Happening To Her Tilt, Whose Minding Her Tilt And Why She Couldn't Get The Same Tilt When She Returned Back To Cashiering For The Store In Fridley...i Think The Process In Which They Handled This Situation Was Unfair And Unjust....no Documentation Was Presented To My Daughter But They Told Her That She Would Have A Gross Misdemeanor On Her Files, First Off You Can Not Tell Someone That She Has A Gross Misdemeanor On Her Files Without Getting The Police Involved. I Believe It Was An Inside Job To Setup My Daughter And They Used Her As Their Scape Goat...i Need Someone From Corporate To Investigate The Practices At The Fridley Location In Minnesota...
03
Apr
Posted by Heather
I am a employee of sams club .iI have never had a job that was so unorganized.i work in the cafe and i hardly ever get breaks and hardly get a lunch.They desperatly need help.when i try talking to the coaches and cos they seem to not care.I feel as tho the cafe shouldnt even be a part of the club.I usually jave to work by myself with lines almost out the door. I really dony want to quit but i am overwhelmed and very tired when i come home. I have tended to take it out onmy children and its not their fault at all. They really need help and also the managers are very rude to their employees. Please please help..
25
Mar
Posted by Frank
The Sams Club located at 1250 Airport Blvd. in Pensacola Florida has been notified that placing shopping carts in the handicap parking access isles is in violation of the Americans with Disability Act. The continued practice will result in filing a complaint with the Department of Justice. Pleae respond to this complaint within two weeks. Thanks for your assistance.
Frank Cherry
Executive Director
13
Mar
Posted by Anonymous
Corporate Office doesn't care anymore than Store Mgt does! "Store Owner's" are given special times to shop....gen public not allowed...they can fax orders and have them pulled and waiting......it's RUDE and INCONSIDERATE Store Owner's that chose to shop with the gen public....hold up lines....and Mgt says they have no control over them. They sure control the gen public by not leering them in during these hours! We and least 8 others customers waited over an hour in line at the tobacco register while 3 Sam's employees pulled these Store Owner's order. Guess they are too lazy to get up early and shop. This was at the Grand Prairie, TX store. Wake up and put special registers for them only! Complained to Store Mgr and called Corp Office with no satisfaction...Guess Sam's CATERS to them!
28
Feb
Posted by Kat
I was at Gratiot SAMs Club shopping today with my daughter between, 4:30 to 5:30 pm. I was passing the frozen isle area while my daughter tried the samples which is something she enjoys. There were two female employees in the same isle passing out samples, my daughter picked up two shrimp samples and came back by me as we ate the shrimp the two female employees were staring directly at my legs. The next minute they described me as disgusting and that I need to get clothes on, that I have problems. I am a member of SAMs Club and have been for a few years and I do not feel as though two employees harassing me infront of my daughter is appropriate in any situation. I just had surgery on my legs and my doctor approved that I wear tight black compression pants which are fitting. I honestly do not care what anyone's opinion is of what I am wearing but felt very uncomfortable as two perverted female employees were harassing, tormenting my daughter and I while shopping at SAMs Club!
17
Feb
Posted by Anonymous
Beware of Sam's Club in Tupelo, MS. Arrived here looking for corporate phone number and saw the review below from the woman who visited this store on Jan 15. My wife and I have had terrible experiences at this location. There are good employees there but the rude and clueless management makes it an unpleasant place to shop on occasion. Get a clue HQ, if you care then clean it up.
17
Feb
Posted by Anonymous
Would not recommend anyone doing business with Walmart or Sams Club any longer. It is too bad that they no longer have the superior customer service they once had. I received a different and inferior model of tv and they refused to make it right. Cannot say I will never shop at Walmart again but will certainly look for other businesses to support.
17
Feb
16
Feb
Posted by Anonymous
This is my 4th letter to Sam's Club. You need to put a Sam's Club in the Spokane Washington area. When I lived in Auburn Wa, I shopped at Sam's Club ALL THE TIME!!!!!!!!!!! I have moved to Spokane, and now the closest Sams Club in back in Auburn which is a 5 hours drive. The next closest Sam's Club is in Boise, an 8 hour drive!!
I enjoy shopping at Sam's Club, because my dollar goes farther than at Costco. I really can't afford Costco anymore. I know a Sam's Club would be a HUGE success here. Please put a Sam' Club in the Spokane Wa area. Or even the Post falls-Coure De Alaine Id area
Thank you....Kathryn
03
Feb
Posted by Anonymous
Our Lions Club can't get the Kelloggs 30 count individual
cereals anymore from Sam's in Kokomo,Indiana. We need this for our Backpack program for our Local school. We include
this item each week and the kids count on it.We buy this item every week in big quanities. Hope you can help us.
29
Jan
Posted by aggravated
It is impossible to talk to anyone in the corporate office. They do not want to hear from the customer even though I have been a customer in good staanding with tnem for over 25 years. They use GE CAPITAL for their credit card and they harass a good customer for a past due bill even though I never received a bill in the mail. When will the clubs wise up and accept Visa and Mastercard like the rest of the world does? I NEVER have a problem with these credit card companies.
24
Jan
24
Jan
Posted by Sandy D.
I have extreme medical conditions, and can only use a particular brand of Calcium Citrate630 + with Vit D3 that was sold in Valdosta. They have been out i fact stop selling it. I am disabled and when I ask about the product everyone is very rude. Even the pharmasist did not know it was not sold there anymore. I have left messages for management to see if I could order from another store, and no one even returns phone calls. How unprofessional. Or they will put the phone down and never get back with you. To me, this is a matter of LIFE or DEATH.
23
Jan
Posted by Michael Morano
This email is about the Sams Club at
The people who were working the customer service desk at 4:30 PM on Thursday January 23rd, 2014 are disrespectful, inept, and downright rude. I got in line at the customer service desk behind a woman and waited while two of your associates took care of a customer. Neither of them seemed to know what they were doing but finally, several minutes later, one of them (a young obese girl) walked away and asked to help the woman who was in line in front of me. The older male associate continued with the first customer for several more minutes. In the meantime two more of your associates showed up behind the counter while another customer cut the line. Instead of asking that customer to take his place in line they began to help him leaving me standing there like some red headed stepchild. I said nothing because just then the older associate finished up with the first customer and I stepped up to the counter. Your associate greeted me by saying he is fine. Not good evening sir how can I help you. Not hello, he just said "I am fine". I let that pass too and explained to him that I needed (help at the electronics department). He laughed, walked over to the customer that cut the line (who was already being helped) and began helping him. So now again two of your associates are helping one customer but this time after being disrespectful and rude to me. I stood there for a moment thinking he would come back but he didn't so I walked out of your store angry and will never go back. I will post this in facebook and any other social media site that I happen to come across. I already put a review in Google and I plan to attempt to speak to the store manager on the phone about this incident because he should be ashamed of the way he lets his employees treat members. The people who were "working" the customer service counter today at 4:30 PM should all be fired or at least demoted to a position where they have no contact with the general public and the manager should receive a reprimand for not minding the store. Maybe the manager should be fired too. I am appalled.
Sincerely, Michael J. Morano
17
Jan
15
Jan
Posted by Anonymous
I have been a Sam's club member for many years and before I
retired, I had a business card that I got through the office. It seems that the new manger was not a Sams club member and she didn't see the need to fool with getting the cards for everyone, so therefore, I could no longer be a business card holder. It is sure not my fault because I have kept my membership up for many years and had to go to
the regular card when I could no longer renew mine through the office. Many years ago when Sams came to Memphis, TN my
huband and I purchase what they told us was a lifetime membership. As it turned out, it was not a lifetime membership but we sure thought we had one. Needless, to say the employees in Tupelo, MS would not let me in the door before ten o'clock this morning because my card did not say it was a business card. Well as I have already said it is sure not my fault as I have paid my membership for many years. I am not a happy shopper today since I could not get in Sam's this morning before ten and would
like to ask that my membership be refunded and I will just
go my merry way and leave Sams club along and will not be
bothering them anymore. I have paid lots of money to purchase a can of mixed nuts, a can of pork rinds, some frozen chicken pieces, some frozen fruit, a large jar of
mayonnaise and a large jar of crunchy peanut butter over the years but I am sure I can find it some other place besides Sams.I was appalled at how rude the employees were
that would not let me come into Sams today. You certainly
dodn't employees like that to give your business a bad name. I am a senior citizen and got so upset with them I was livid. I am way too old to be treated the way I was treated today at Sams in Tupelo, MS
12
Jan
09
Jan
Posted by debbie demassy
I have been going to Sams Club #6544 for years..and I have bought tons of jewelry from there .The only gal I will deal with is Terry. I love the fact she is very informed knowledgeable and very friendly. She goes out of her way to find and item or help find something. I recently found out that her job title was eliminated. I hope the the club arent going the way of costco.. very impersonal. i do hope she stays ,she is great . and if she leaves so will I.I know I'm a guppy in a shark tank but its the prince able.
09
Jan
Posted by Anonymous
I recently went in to purchase a wedding band for my husband. I spoke w/ the girl I always do (Terri) and she gave me the information I needed.Told me the ring when ordered would take 3 weeks . she is always very nice,informative and goes out of her way to help me. I went back to order the ring and she was off. but the girl that waited on me was very rude and told me it would take 6 weeks. i told her that I was told by (Terri) it would only be 3 weeks . her informed me that(Terri) always tells remembers that. to me seemed it was personal thing. she was putting her down saying she dont know what shes doing and tells people whatever they want to hear. I have been dealing with Terri for years and I trust her . I spoke w a manger but she blew me off. i wasnt upset about the 3week thing ..it was the fact that the employee was putting Terri down and it was wrong.
08
Jan
Posted by ShockedAtManagement
I returned products to the Daytona Beach Sam's Club (1/8/14, midday) and received gift card as credit. Shopped in store and spent less than half the credit amount. Went to cashier who somehow screwed up the numbers and told me I owed them about $8. She argued with me when i told her she was wrong. I insisted on a manager.
Assistant manager comes over, doesn't speak to me but accuses me of using the card previously (I had just got the card and I would be on their video machines as proof I wasn't pulling one over on them). This was said in front of other customers who were also shocked at the treatment I received (i.e. cashier rolling eyes, etc.) I insist on talking to someone higher than her. She then fools around with the register and gives me a credit showing more than I should have been given. I start to leave go back and tell her she's wrong again, and over and over she's rude to me. I keep telling her "you're now giving me too much money back". I simply want this correct, but I'm being given an awful time *in front of other customers*. I insist on someone else and the "real manager" appears (big tall guy) and immediately he's unfriendly and rude when I tell him I just want to give them their money back, that this is wrong. It's really simple, I said. He then says the assistant was right yet I have the proof (receipts) and I am sending copies of the receipts by snail mail to Sam's corporate headquarters, all the corporate team. I am shocked to be mistreated (it's on video) since there is a new BJ'S up the street. Maybe I wouldn't be abused there. Sam's manager did eventually correct the amount owed to me and reprinted a correct receipt but not without a lousy attitude, no apology, and offensive to me. I can't believe the ugly attitude presented to me, an innocent customer spending money in their store. Shame on this's store's treatment of a completely innocent, honest, mature long term customer. Register receipts and surveillance video don't lie!!!
08
Jan
Posted by James Staley
Every Month, I am charged a $25.00 late fee and I am not late and every time, I call the customer service, I get someone in the Philapines, the workers can not speak good english and they sure can not ad, when I ask for some one in the United States that I am calling about a billing problem in the US and Not in the Philapines, they just hang up on me. If Sams Club is a American Company, they should have American Workers and not out souce to another country. This is wrong and I will be glad when I do pay off this account and I will NOT ever go there again and help a company that can not even hire American workers and they out source to the Philapines. Yesterday, I called many times and when I would ask for some one that can speak correct english they just hang up on me. They are so rude and do not know what they are doing. This is so so wrong.
No one will read this I am sure, that is how Sam Walton got so wealthy, buy out source to Another country and when he does hire americans, they only get part time work.
James Staley
06
Jan
Posted by Anonymous
The managers at sams club in Chesapeake Virginia off of battlefield blvd talk horribly to their employees they talk to them like they are better than them and like the employees are their children ...also during the holidays the cashiers have to close the store by helping the floor partners get everything together for the next day which is understandable but if the cashiers are scheduled to get off at 845 or "last member" they shouldn't still be staying past their shifts especially until 11pm or later ..the cashiers have scheduled shifts for a reason and once that shift is over and their part is done on the front end they should be and to go home they have other responsibilities outside of sams club and shouldn't be told they can't go home after completing the shift they were given ..this is a major problem and someone needs to fix it
01
Jan
Posted by ceburg
Horrible Customer Service at the Sterling VA store. Bought a mattress and tried to coordinate for delivery. The customer non-service desk made ME call their delivery service - they said it was the delivery service they use but the delivery and payment arrangements are between me and their service. The delivery service - Install, Inc. - could not call up their available delivery dates and said they had to contact their "technician" to determine delivery dates, and that they would call me. Stupidly, I paid them, expecting a call within the hour. It is now four days later and in spite of related calls to the service, they still cannot get their "technician" to provide a delivery date. After reading all the reviews here and on Yelp, I am horrified that I gave my money to Sams Club, and have to suffer through the continuing ordeal of arranging delivery or trying to cancel the order, which I am sure will be extremely difficult. I will never go to Sams Club again. Sam Walton would be ashamed.
31
Dec
Posted by ralph oconnor
I am a police officer in Tampa fl.i was shopping in the sams club in Brandon Florida and observed a individual place approx. 15 DVD;s under his shirt and walk out I told the woman at the door about it and she asked the man to step back inside at which time he refused until I asked him to come back inside which he did .she called the manager on duty over who pulled me to the side and stated he could not do anything because YOU have a 4 step plan the offender has to do before you take any action, I advised him of Florida law pertaining to this theft and he said there was nothing he could do???? so he let him go. This is why we pay higher prices for goods .from now on I will go to COSCO which is right down the road. What a disgrace that was. The gentleman actually laughed as he walked out.i then said can you at least take his card and he said no..im done with sams club..
28
Dec
Posted by Q
does this writing comment goes anywhere and if it does i want sams club rochester mn change they treated the employer so bad those manger pay so cheap i quit sams work at other job pay more they treat me way better than sams i dont like sams i hate shopping there now i rather shop at costco
28
Dec
Posted by reay
Sam's club at rochester minnesota manger are so damn stupid i don't understand the corporte hired all these dumb ass manger walking around dont know shite treating there employer so bad the schedule is mess up paying employer is so cheap but paying those cower dumb and stupid manger just walking around so hight we problem but cant go up to talk to the manger i swear if i do the next day the manger fired me stupid manger doesnt do anything it pissed me off going there working but never happy if u read this please made a change at sams club at rochester Mn to get more work done hired more people work together and undertanding eachother in order for to business
27
Dec
Posted by "Sick and tired"
I am quite unhappy with the LACK of customer service from bothering with on line
complaints vie emails! Zip, zip response!! Same bad service bad management and lack of quality, reasonable products that the COMPETITOR offers consistently!!
The Site at 2901 Clairmont Rd, Atlanta, ga has so many issues:
..non legible receipts...never change the tapes..
....most, most items in frozen, deli, prepared food are WITHOUT price labels.
makes choices very difficult or impossible.
.....the receipts have NO addresses, only phone numbers
..... reasonable price items are OFTEN replaced by expensive brands!!
There needs to be an overhaul of management and personnel soon at this site
26
Dec
Posted by Behm2647
Trying to return a defective queen size cannot find anyone to help us take it back. No company associated with sams will pick it up. I do not own a truck. I am old, willing to pay to have someone pick it up. No one will touch it, how is that, Sam Walton's family? Sams may have lost our business. I know no one cares, but I am going to vote with my feet And move over to costco when our membership expires.
23
Dec
Posted by Anonymous
I placed an order with Sam's Club 12-2 and as of 12-23 I am still begging for delivery of the item. They took my money, gave me delivery dates (wasted my time waiting on delivery those days, changed the dates again and again, and could care less about getting the item to me. Sam's Club uses Pilot Freight Service who could care less about when they deliver the items or Sam's Club.
19
Dec
Posted by manojsolanki
today I just walk out again from sams club because of their horrible customer service. I have been with sams from last 4 year they just down the street from me. every year I give them a 35 to 40 thousand dollars business and today I went to open my new account to cosco which they are 10 miles away from me. the general manager was as unprofessional as regular lazy people who work there. they got my reward point card and I throw that away. from today no walmart and no sams. for me
18
Dec
09
Dec
Posted by Kim RN
I am having trouble with an online order. It is stuck in the processing stage. I have called repeatedly and no one have called me back to help. The customer service people don't really seem to care. I'm tired of the waiting game... They told me I couldn't cancel my order... That is just wrong if you are not doing your part and not letting me cancel. Its a Christmas gift and I need to get another one. I will never purchase a big item from Sam's again!!!!
05
Dec
Posted by R2
I am writing about the gas pumps at the Sam's Club in Northlake, IL. For years we have purchased gas at Sam's Club without an problems until recently when for safety reasons there is one way into the gas pumps and one way out. And if you should go in the wrong way, then the gas dragon will not so nicely tell you to pull out and go in the gas lanes the correct way. I understand the safety issue when the service bay is open, but there is no reason that their needs to be cones up when the service bay is closed. This new system makes you wait, when they are spots open. But due to the fact that the ones open, may not be on the right side for your gas tank. Sam's needs to consider installing long hoses that will work on either side of the car. I get so frustrated, that I am considering not renewing my membership, as the main reason I shop at Sam's is for the gas.
05
Dec
Posted by Anonymous
I have been a member for years. This year decided to order a wooden swingset. Couldn't get my password to work. I called and they tried several things. They couldn't fix it. I had to wait on someone with IT to fix my password. I went 2 hours to McKinney Tx and stopped at Sam's Club and was going to have them order one and ship it. No...They couldn't do that. Over a weeks time I talked to 7 or 8 people and no one could get it fixed. Well once they got it where I logged in then it wouldn't save my address change and kicked me back out and they haven't fixed it since. I ordered a playset from another company. This was the most flustrating thing ever. I think you should be able to go and have them order at the store for gosh sake. This has ruined my idea on how Sam's runs their business. I won't attemp to ever order anything again.
02
Dec
Posted by Anonymous
I have been a member of Sam's Club for many years and when I wnent in to my lacal store tonight to buy Christmas giveaways for my customers, and tried to put it on a Visa Credit Card, I was told that you do not accept Visa. This is a company card and the only way that I have to charge on my expense account. Oh well, that three hundred dollar sale will now be purchased elsewhere. Why take Mastercard and NOT Visa?
02
Dec
Posted by merry christmas
I am no longer a customer at sams club i find it to be a horrible shopping experience when the economy got bad sams club did not work with me on making a resonable payment to my account they continurd to put late fees on my acvount which i could no longer aford because i had to satisfy living expensees so greedy corporate ceos continue to take money from what was once for the people in the community to satisfy there own desires. SHAM ON YOU!!!!!!!!
Come join me as we gather to pick it the local fishkill sams club so Ceos can have a great holiday season.
02
Dec
Posted by Anonymous
After going on line and reading all the complaints about
Sam's Club, I realize I'm doing nothing but wasting my time,
but want you to know about my experience at the Colonial
Heights, Virginia store. I had time to spare on Saturday and
was told I could get a one day pass with my Discover Card, but
there would be an upcharge if I made a purchase. This I understand. The young man behind the counter said there were
NO more one time passes so we opted to join for 1 year $45.
The young man could not understand I did not want to upgrade
my card to the $60 membership. He would not accept that fact
I wanted the $45 membership. I could not make him understand
that was the membership I wanted. Needless to say my husband
and I walked out of the store (without joining) and without
making a purchase. This young man appeared unqualifed for the
position he had accepted. Thank you for your time! WILL I RECEIVE A REPLY CONFIRMING RECEIPT?
01
Dec
Posted by Darlene
I went to Sam's Club in Flint MI. on Corunna on Black Friday. I was there at 7am to purchase a phone. I did not leave until after noon. The computers to sign up for new phones went down from 8am to 12 pm. It's pretty bad when you have managers that will not give you the time of day. Not once did a manager address either one of us. The two guys and the lady that was working was very apologetic. How ever you management is something to be desired. I spend a lot of money at Sam's Club and this is one of the worst shopping experiences I have ever had. Then when I had to go back on Saturday because the service was not transferred right and that's another problem. Today is Sunday and the phone service is still not transferred. I am very angry and my time is just as valuable as your companies. Now I have to go back for the third time. This is a total waste of my time, I do not live in Flint and it's 32 miles round trip.
30
Nov
Posted by Mona
I've forgotten how many years I've been a member of Sam's Club. Until today I was a happy customer but seeing Sam's refusing purchases and good money has caused me to take a second look. Normally I have my check book, but do not have but one credit card (for security reasons). I was unexpectedly near Sam's and thought to do some shopping - a small amount as Sam's purchase go -- say around $200 (there's only the two of us at home). I realized I did not have my check book with me because had been inserting new checks and left it at home. I do not have a WalMart's charge card. I approached the greeter and asked if I could use my regular VISA card for some shopping but it appears you are still in the Stone Age of credit and only accept your charge card, cash or checks. Therefore today I went home from Sam's more than a little miffed. We have only the one store in this area (that I'm aware of) and this one is across town from my residence.
Therefore, when is Sam's going to come out of the credit stone age and let would be customers use their other credit cards?
30
Nov
Posted by Anonymous
My wife has worked for your company 18 yrs,she is currently filling in for someone at another club,she has been home maybe once a week for the past 2 months to see her 2 kids an myself.She takes one day off and it just so happens a boss does a walkthru and she is home crying her eyes out fearing for her job. This is BS .If this is how the company represents itself and its employees its an absolute disgrace. Not even her place of business and shes been cleaning up the mess of others working everyday 2-3 hrs away from home living in a hotel,not taking lunches etc. If you ask me this needs to be addressed and looked into.
29
Nov
Posted by Anonymous
I have been a member of Sam's since 1991. My Sam's Membership Number is 3410263093379. I have always felt I was treated very fairly at Sam's and when I had problem it was always handled with positive results. On November 15, 2013 I purchased a Nikon D3200 camera for $679.00. I'm very satisfied with the camera. After reviewing the Black Friday Ads I noticed the same camera was priced at $599.00. I called the Dover, Delaware Sam's Club which is the location I purchased to ask for a price match for the difference. I was told no I couldn't get the reduced price. I would like the price match for the camera. I don't intend to return the camera as some people have done and buy the lower price camera. I don't play that game. If there is anything you can do I would appreciate it. Thank you for your time.
26
Nov
Posted by joyhul
I wrote this a day or so ago. I do not care how this is addressed, but did expect a reply.
Sir,
Yesterday, November 23rd, late afternoon, I visited your Myrtle Beach location to grab some last minute Christmas items. I probably should have forgone this, as I am having my knee replaced in December. When we arrived, pulled up and asked a young man to get me a riding cart as I did not believe I could walk. As is always the scenario, your employee serviced me in a courteous, warm, businesslike manner. Went in got a few items, needed to use your facilities. Parked at the entrance, and was able to utilize walls and open doors to get to a stall. Coming out I asked a Sam's club employee, Mary, to please give me a hand to the opposite wall. Mary looked at me like I was crazy, and started to walk off. I asked for her name, and she became extremely hostile. Another member helped me to the wall, I went out the door, got on the riding cart, and my friend was there. Mary made sure to come up, and tell my friend that she could not "UNDERSTAND A WORD I SAID." She had other things to say, but I rode off. My friend told me not to hassle with letting management know. I told her that I was a member, and had never before been treated that way. I am still shocked that someone employed at Sam's spoke to me, about me in such a disrespectful manner, As well as involved themselves enough to address my friend. I really do not care how this is addressed. One bad experience is not going to change my membership status. This is just so heinous, unwarranted, and base I feel you need to be informed of it. I remain,
Yours truly,
Victoria Joy Stevens
25
Nov
Posted by Anonymous
VIP Event should mean just what it says on the invite, "by invitation only." Clearly the new Raymore, Missouri store did not close and follow the rules and let everybody in to shop. Of course the deals were gone before 7-9 p.m. I asked for an empty gift bag for a fragrance gift purchased the day before at the same jewelry counter and was not allowed to have one! Was told I should have gotten it when I made the purchase. All the sampler bags were already handed out, which a customer told me were only 35 total. This store is quite a bit further than the Grandview, MO store that closed so this was a waste of my time on a very cold night! It seems that making sales are more important than having members. I will not ever go to any more of these so-called VIP Events.
24
Nov
Posted by VIP Event without
To whom I may concern. I received the Holiday VIP Event indentation which was held today November 21,2013. Prior to arriving to the store located as 1350 Leah Ave, San Marcos · (512) 392-1963. Upon calling and asking a store representative how the event would be organized. I was told that the store would close at 6:00 PM and reopen at 7:00. She also stated the event would only have a limited quantity of items and it would first come first served.
I arrived to the store at 6:00PM, to find that the entry door was closed and customers were exiting. Another customer came up and ask if this is where the line was forming. I responded by showing that customers were still in the store and we are waiting in the cold and rain to get a TV. The gentleman said he had dropped his wife off an he was waiting to confirm where the line the was starting. He then received a call from his wife stating the line was inside starting in the tire department. As I stated this is at 6:00PM. We proceeded inside to the tire Dept. to find a line of about 60 people. As a store representative ask to scan our member cards the gentleman that was waiting outside with me earlier was leaving. as he walked be he said that the store had given out claim tickets for the 70" VIZIO. This I didn't understand as it is now 6:20PM. I then went to the store associate and ask if this was true. She stated that all 12 claim tickets had been handed out. I made a statement that the store never closed and the event states that it would start at 7:00. she stated that customers were allowed to start forming a line at 2:00PM.
Why was this called a VIP event when it appears to a lets get the customers pissed off because we can Event.
22
Nov
Posted by sbrewer
My wife spends $300 to $600 everyday at Sams for her catering company. I am trying to buy new tires for her vehicle and can't even speak to anyone about what is in stock and if we can drop off the SUV. Have spent about 45 minutes on the phone and keep getting dropped. Will consider the new Costco down the street.
19
Nov
Posted by Lorna
Sam,s Club here in Kcks off of Parallel PWK. The optical dept has one employee (dont know her name). She is the worst costumer service rep i have ever dealt with rude and smart mouth. I have complained to the store manager Megan. One thing she forgets that ppl that shop thier PAY for a membership. Thier NO REASON for her being like that. I sure hope Megan does somthing about it. Someone like that dont need to working with the public. She is SOMTHING ELES. Its not only happen once but twice with this person.
18
Nov
Posted by Anonymous
Dear Sir:
My Sam's store that I'm referring to is located at:
13331 Westheimer Rd
Houston, TX 77082
This is a new store opened about 3 months ago. I have been trying to be patient, but I'm almost forced to take my business elsewhere. I have tried to contact manager, but noone will let me through to speak to him. They take my complaints, but nothing happens.
This week on my click'n pull, there are 6 items that aren't available. This happens every week, so it causes me to make trips elsewhere to get items I need for my business. Most of these are listed online, but when I get to store, they don't have them. Some are basic things, like pretzels, Pam, Ranch dressing, etc.
I have been so excited about this opening,as it is around the corner from my business, but I think 3 months is time enough to get the store up to speed. I keep telling them, most people won't be this patient, and will go elsewhere after one bad visit.
Discouraged longtime customer,
Darlene Cummings
15
Nov
Posted by djsekerak
i had a bad experience on 11/10/13 with a slow tire leak.i left after 2 hours not happy.the shop employee could not find the leak.went to a tire shop on 11/11/13.they found the leak.got a new tire put on.i went back to the niles store on 11/15/13.i asked if i could get another tire pro rated and have it put on the suv so that i would have two older tires and two newer tires. the store manager i think his name was bill said do it.the tire shop manager (chris) said that he was sorry that it was not handled better from the start.i was very happy the way it all turned out. excellent staff.thankyou!
15
Nov
Posted by judy
I purchased a mattress and box spring. I was given a number
to call for delivery.Had to prepay.Waited for delivery for which I had to take time off from my job.The delivery truck
broke down .They made me wait 2 more days and still it finally
arrived 3 hours late. It was very unprofessional.Sams club should have given the delivery to another service so I was not
inconvenienced without a bed for several days. I will never purchase another item from there that requires delivery.
12
Nov
Posted by sherdale
I have had the worse customer service experience ever. I pre-ordered an xbox one for my son for xmas on oct.2 2013, and on nov 2 I was told that the experation date had expired on my card. I called in to member services to rectify the problem and was told a supervisor would need to call me back. After 4 days of waiting I called back and demanded to speak to a supervisor who took my information to only tell me that she accidentally canceled my order in error. I was promised that sams would make it right since it was there error by a manager named savatrie. Needless to say I've called her emailed her and never heard anything back from her or sams. I've decided to cancel my membership and will advise to never shop or order from samsclub or sams.com again. This is the worst customer service I have ever dealt with.
12
Nov
Posted by Corky R.
I'm a veteran who saw an advertisment running for 3 days before 11/11/13, that veterans who needs a cane could get one through Sam's Club. Went to 3 of them and was told the same! They had got e-mails saying they were not going to have the canes this year! I showed then the ad, and they could not explain! I can explain.....Sam's don't treat their Vets right! They want you in to give them your money; otherwise, screw off!!!!!! I am sadly disappointed and will not re-new mt card. I will also sprend the word about this as well.
04
Nov
Posted by WILLIE
On Oct 25, I bought a camera outfit from Sam's Club in Athens, Georgia.
The idea was to use it to back up the cameras I already own, 2 Nikon D200's. That night I studied the info on the outside of the box and decided it was too different to use it. Controls different, memory cards, batteries to name a couple.
I decided to return the outfit (camera body with 2 lenses, battery, charger and carrying bag) without opening the box.
I returned it Sunday Oct 27, two days later, never opening the box.
The electronics guy came to verify everything was in the package. Well, what do you know, the camera body and one lens were missing.
The box was brought out to me from a locked cage, at least they said it was, I never saw the cage.
Now, I know I should have opened the box before I left the cashiers desk, but who would have thought the box was nearly empty, it being under lock and key. I will inspect all boxes from now on, regardless of where I buy something.
Sam's club club informed me today that they were not going to credit (refund) my card.
04
Nov
Posted by patricia
i am a long time member we were in sams nov 3 and as we check out we were told we couldn't use our debit/ credit for credit we have not had any problem in the past using it. i am not going too give my pin number because in walmart some body got our pin mumber and we had to get a new acc.you need to rethink our debit/credit card because i don't ever use my pin any more. and u need more space for wheel chairs people over at ur deli i couldn't order over there because there was no space for me and my wheelchair
03
Nov
Posted by boatmoter
Hi, Im a candy vendor and purchase all my products from Sams stores since 2003, bout a week ago I went to Sams online and found no vending supplies online.. I called and was told to try buying from Costco or to a online vending supplier.. unreal.. asked to talk with a supervisor and was put on hold,waited for 15 minutes and no one came,had to hang up.. now the products are back on the stores site,tried to find coconut water today on the stores site and everytime I click summit it changes for grocery items to all items and list nothing on the page other than water purifiers.. with all the money Sams has,how is it possible for the site to be broken a lot and the live service blow off the customers needing info on products and not knowledgeable to answer customers questions??
31
Oct
Posted by Anonymous
Just a brief concern regarding Sam club Montrose, Ohio.
I am a long time member and a stockholder via our retirement plan.
Last week I purchased a Toshiba external hard drive. This week it is discounted $8.00.
I went to customer service and was told I would have to produce a receipt to get a credit for the amount. I am a plus member and when I could not find the receipt I was told in so many works .
This did not sit well with me and I worry about Walmart/Sam future. It is not the $8.00 that concerns me. It is the attitude of the customer service person.
This this happened on October 30, at around 2:25. I know this because I purchased some lettuce at 14:31 on terminal
Why can you not look up my purchase last week? I feel cheated...it is not the money,
It is how I feel.
Thanks for your time
Bill,
Fairlawn, Ohio
30
Oct
Posted by gremky1997
Why is it that you always seem to get rid of products that several people like. The 4 pack of Lysol touch ups and the starlight mints and the simply right mucus relief tablets in the 200 count tablets. I have to take this every 4hrs because of COPD. My insurance will not cover it. Can't afford to buy the smaller packages. I would also like to see the starlight mints come back as I am not the only one that was sad to see them go.
Thank you
26
Oct
Posted by Gary
Tonight at your Sams Club in Wilkes-Barre PA, I attempted to purchase a case of 12 ounce cups for my business. When I asked the stock person if there were anymore, he replied that they were out of stock. I searched the next asile and found two pallets up on the high shelves. I got the female manager to help, and she called the fork lift and walked away. If this is the way you run your stores, then I will gladly find a new supplier for my needs.
23
Oct
Posted by Dawn
We ordered a Rubbermaid closet system on Sept. 9, 2013. After waiting and never receiving the product we check with shipping company and discover that it was damaged in shipping and never delivered. I have been calling for 3 weeks and spoke to 4 people and the item has still not been re-shipped even though the website shows they are still available. Kaelin, Tracy, Eric and now Courtney have all told me that they would put in an order to be re-sent and it STILL HAS NOT BEEN SHIPPED TO US! ERIC and COURTNEY for the record are supposed to be managers and COURTNEY is by far the rudest person I have talked to yet. We need this item for a job my husband is working on.CMWZ
23
Oct
Posted by Anonymous
My Wife And I Recently Purchased New Glasses For Both Of Us From Your Being Loyal Sam's Club Members For Many Years We Were Shocked And Disappointed In The People That Work The Eyeglass Section Of This Store. The Manager Is Dee Luevano And I Have Never Met A More Unfriendly And Indifferent Dept. Manager In My Entire Life. We Had Some Problems With The Fit Of My Wife's Glasses And She Was Really Put Out That She Had To Order A Different Frame For My Wife And Make The Necessary Adjustments. The Entire Staff In The Optical Dept. At This Branch Are Just Unfriendly And Cold People And Will Never Be Of Any Eye Glass Service To Us In The Future. Management Needs To Take A Close Look At This Group That Runs This Department And Either Send Them To Classes On How To Treat Customers Or Fire The Entire Lot And Start Over With A Fresh Crew. Every One Of Them Seemed To Be Miserable In Their Job Duties And Wishing They Were Not There. I Cannot Imagine How Many Customers They Have Driven Away With Their Terrible Attitudes. We Are Not Difficult People To Work With But The Kind Of Rudeness We Were Shown On Our Visits Was So Much Of A Turn Off, We Shall Never Return. They Need To Attend Classes At Costco To Learn How To Treat Customers With Care And Understanding. None Of Them In This Group Have Any Vague Idea As To How To Treat Customers. Your Company Needs To Address This Matter Soon.
22
Oct
18
Oct
Posted by Anonymous
I went to Sam's Club on Serene St in Henderson, Nv on Thursday Oct. 17, 2013. My granddaughter was with me and we stopped to get a bite to eat at your eatery at about 1:00 pm. My Grand daughter was waiting for her Pizza and cinnamon pretzel. She asked for extra cinnamon and the guy didn't hear her so she picked up the shaker and sprinkled it on her pretzel. A very large girl was behind her and yelled at her that she was being rude and said let's go to the parking lot so that she could kick her ass. My granddaughter was shocked and she said to her why do you care, you don't work here. The big girl said that she was an employee and wouldn't give my Granddaughter her name. My granddaughter went up to a Manager and he said the employee was out of line. When I left I did see the girl behind the counter. She was big like a Samoan(Hawaiian). It is really sad you employ people who threaten violence to customers. Now I am afraid to go in there and eat because she might spit in our food. You should really terminate an employee that gives Sam's Club a bad name. Your Employees do represent your Company.
18
Oct
17
Oct
Posted by TONY IN DALLAS
Sam's Club has some real customer service issues. I am the accounting manager for a company that is owned by my boss who is practicing medical physician.
I bid on and won a pc on the Sam's Club Auction site. However, I made a mistake and used the wrong credit card as the form of payment.
I receive 2 emails asking me to call as that credit card was no longer valid. I contacted member services and explained the situation and refer to the information contained in the emails I received from MSERVE. The member service representative ask for veifying information on my boss's credit card which should have been used. She confirmed that credit card was in the payment profile on the membership. She then advised that the order would be processed.
About 1 1/2 hours later I get a call from Sam's Clubs auction team. They advised that I cannot use that credit card because it is not in my name and that they must speak to my boss. When I explain that he is a doctor and that I will have to call back with him on the line, I am informed that I cannot call directly into the Auction Member Services Department.
When I further explain that it would be next to impossible for my boss as a physician who is seeing patients all day to be available for an incoming call, I was abruptly told that... "Well this is how we do it and if he can't come the phone then the order will be cancelled."
I ask for and am transferred to a Supervisor, when I try to explain the situation I am continually interrupted and when I complain that I am being interrupted, I am told "Well I am talking and you need to listen to me." I repeatedly try to ask if there is any way to call in and am continually interrupted. When I complain about being interrupted I am told "No it is you who are interrupting me."
These are the most unprofessional and rude alleged "SERVICE REPRESENTATIVES" I have ever dealt with.
I ask for the Supervisor's Supervisor hoping to find someone who will at least work with me. I am told she is not available and if I will give the a telephone number (reminding you that they called me) then the Supervisor's Supervisor would call me back with 30 minutes to an hour. It has now been 2 hours and 10 minutes and nothing.
I asked who was in charge of the Member Services Auction team in the corporate office and was given the name of Rosalyn Brewer.
I called Sam's Clubs corporate office and asked for Ms. Brewer 5 different times and in each instance was transferred back to general Member Services. I called yet again and was told all executives were out to lunch, not just Ms. Brewer but ALL. I waited for a reasonable time to call back allowing for ALL the executives to return from lunch. I explained my situation and the repeated calls I had made and guess what, was transferred back to general Member Services. When I asked for a Supervisor and explained what was happening, she told me that the operators are instructed not to allow any Sam's Club member to reach the executive offices and in all instances to transfer the call to general Member Services.
So I call back to the main number again and ask for a supervisor and am told "I will transfer you to priority to reach an Supervisor. Immediately the call was terminated. This happened 3 more times. Then I called yet again and in each instance my call was answered by an automated attendant and transferred without human intervention to general Member Services.
So then I call from my cell phone and complain to the operator that I reached and I was told "When you call too many times then we block your number."
WOW... SAM'S SUCKS BIG TIME!!!!
THIS IS SAM'S CLUB IDEA AND STANDARD OF CUSTOMER/MEMBER SERVICES.
JUST HOPE YOU NEVER NEED MEMBER SERVICES BECAUSE YOU WILL BE OUT OF LUCK!!!
15
Oct
07
Oct
Posted by Adelina
I visited the new Sam's in Edmond on I 35 Friday.
I noticed above the entrance door there was a Oklahoma flag United States glad and an OSU flag. I ask a sales associate where the OU flag was, his reasoning was he did not know so he sent me to the manager of that store which was a little blonde about 5 foot tall very nice.
I was appalled at the answer she gave me!!! She replied this is OSU
country not OU!! I told her I did not understand that statement when you were actually selling OU coolers seats shirts and everything else, but that couldn't hang a OU FLAG!!!!
There is a lot of of OU fans that live and Edmond and I definitely will not go back in that store if there's not an OU flag hung up there with the OSU flag.
What a reply to give a paying customer and many others that will probably see this same thing I did I would suggest Sam's club HANG a OU flag also!
I would appreciate an answer back to why this is happened in your stores.
Adelina
07
Oct
Posted by Anonymous
I called Sams club customer service and it seem all my Question had to be ran by a supervisor if that's the case why not let me talk to them instead I was on hold 3 different times then I ask to talk to a supervisor and again I WAS PUT ON HOLD THAT MY BATTERY ON MY PHONE WAS RUNNING DOWN.i STILL DON'T KNOW IF WHAT i WANTED WAS ACCOMPLISHED
06
Oct
Posted by pissed off Cajun
I went to Lafayette Louisiana Sam's Club to pay our Yearly $351 membership fee. I was disrespected by a person name of JOYCE in customer relations. I had to park a good ways from store and left my Drivers licensee in car. She would not except a company check without my licensee to pay for membership. first of all membership is not due till end of October so they had time to run check. Second I guess she doesn't like white people because like I said she treated me a customer since Sams came to Lafayette like S++T.I paid the membership after going out an getting my licensee only because other people are on membership but I will never go to Sams again and next year I will not renew Company membership. Will not buy office supplies or anything at Sams. I think the best job for JOYCE is shelf floor sweeper.
03
Oct
Posted by Barbara
I am so upset you want to charge me $100.00 a year to be a member of Sams!!!! I have shopped for many years with you and I will never go again until you lower rates!!!!! Our country has its goverment shut down, We have been at War for years and years. Most American's are laid off, poor and need help with groceries. You want to charge me alot of money to walk in and be treated rude by your employees RIGHT? I am so offended I am telling everyone I know and post and post and post on facebook!!!!! I am OFFENDED. Also you can't talk to a human!!! when we call!!!! I am sure that is on purpose also.
02
Oct
Posted by keeny
Obviously, you cannot get in touch with anyone at the corporate level. It must be a big secret. Great customer service!! I have NEVER had such incredibly horrible service. I ordered a table & chairs from Sam'.com.on Sept.13, 2013, with a delivery date of 9-17 to 9-24. It is now Oct.2, 2013. No table,chairs or help from any of the so called HELP NUMBERS. EXCUSES ONLY. WHAT A WAY TO RUN A COMPANY! I, of course will never again order anything from Sams or affiliates. In case anyone cares, the order number is 2234068995. The total cost was $749.00. I want a refund of the $99 charged for shipping. The agreement was for a certain arrival time, which did not happen. Still no table. No one seems to know why or care.
28
Sep
Posted by NO LONGER MEMBERSHIP
I Am Very Disapointed In The Mishawaka In Sams Club Because I Went There With My Mom And My Mom Wanted To Use My Card And That She Was Going To Pay For Her Purcshes And They Told Me That They Could Not Do That It Is The Store Policyc And I Have Doing That For Several Years Because I Does Not Pay For My Mom To Get A Membership Because She Is By Herself And I Do It At The Other Stores And They Have Not Said It Before. And I Dont Like Having Them Push A Credit Card On Me And I Told Them No Several Times In Just The Same Transaction. This Was On Lane 12 At 2:46 On The September 28,2013. Iam Thinking Of Canceling Our Membership Because Of This. The Cashier Was Very Grumpy.
27
Sep
21
Sep
Posted by Anonymous
To whom this may concern,
I am very proud to say I worked for SAMs club for almost 7years, I worked very hard and worked my way up to being a lead. I did everything from wrapping bread, to decorating cakes, to wracking chickens, to working in cafe, to become a deli lead then a bakery lead. I can honestly say that everyday I worked there I tried my hardest and any person I worked with can back me up on that. I feel that as a lead I lead by example and never asked someone to do something that I would not do. I cleaned drains, I washed dishHe's, I decorated cakes, I made hms meals and still found time to make sure everything was taken care of. About a year ago I decided to change career opportunities, it was very painful to leave but the other job I was getting was offering a better pay and quite frankly after working at SAMs for almost 7years and working my way up to a level 7 lead and only making $13 I had to chose the other job. I left in very good terms and continued to shop at SAMs. In my most recent job I would often brag about their cakes and wonderful member service, I still continuously go shopping there I can frankly say I buy at least 2 cakes a month among with my other household items. Well a few months ago i ordered a babyshower cake, this cake was supposed to be ready at 12 i got there at 130 and it was not ready, i understood it was graduation season and they were busy, i left came back at 330 and i still was not ready. i waited another hour and finally was able to get my cake i understand they were busy so i didnt complain i just paid for the cake and left. a month after thatsince I decorate cakes I decided to go buy a bucket of frosting, the decorator informed me she would love to sell it to me but she was not allowed to that they didn't have enough and they needed to special order it, I was Not pleased but of course I understood. The next week I go in to buy groceries since it was my day ff I decided to take some of my old coworkers coffee as I stood by the bakery the bakery lead (may I add very rude and unprofessional) walked up behind us and started yelling at one of the decorators. She walked away and came back and then started yelling at one of the bread wrappers, I heard several members mutter how unprofessional she was being but no one said anything. I noticed the decorator was very upset and embarrassed by the way she was treated. Still I felt I was not in my place to say anything. A few days later I went to order 2 cakes and one of the bakery workers said that they had had a meeting where they discussed that myself and 2 other previous employees were not Allowed to speak to them while they are working nor take them coffee on their lunches. Now I understand about distractions and agree that when people are at work they should be left to work but as a member have the right to get service from any department and not be excluded because I used to work there. The lead mentioned I could not take them coffee because it was considered as a gift but what is the difference from someone bringing an employee lunch, I am sorry but it is the same thing. It did not stop there, I have never been rude to anybody, I like to consider myself a lady and do not like to stoop low. When I went to go pick up the cakes I ordered on Saturday I got nothing but dirty looks from the lead, I patiently waited to get my cakes and asked one of the decorators if I can order a cake for Sunday all I needed was a chocolate cake with chocolate frosting, something very plain and simple, the decorator responded and said I would love to make it for u however we are running out of chocolate buttercream, I will try and see if I can have some left over for you tomorrow, I go in on Sunday and they did not have any. I told them I really needed a cake so I decided to buy a plain uniced chocolate cake and would decorate it at home. When the decorator handed it to me. Manager very rudely asked me if I had ordered the cake, I was already in an upset mood and did not want to lose my cool so I responded I tried but u guys were out of frosting I got the cake paid full price for it and left. Now about a week later I go in to order another cake and they said they were out of whip cream frosting and out of ink to put a picture on a cake. I am sorry but what type of business are you guys running here. I still did not lose my cool I settled for a basic cake. However now every time I go in there I am constantly being watched and starred down I feel discriminated and the only fault I had was working there before. I swear on everything I love I was never rude and never asked for anything special but I feel I am being targeted for no apparent reason I would appreciate someone contacting store 6235 before I take matter into my own hands and get a lawyer involved. What finally made me write this comment was the fact that i went in there yesterday and was about to buy a box of cupcakes, they were red white and blue and one of the bakery employees stopped me, said that those cupcakes were made on labor day and were already expired but they simply did not want to throw them away now i am sorry but you are dealing with peoples health and i believe as a multibillion dollar company throwing a pallett of cupcakes away is a lot better then making someone sick. i am no one to say how employees should be treated or the new rules and policies you may implement but putting my family health at risk is beyond unexceptable.
thank you a very dissatisfied member
20
Sep
Posted by ruger901
I am 49yrs old but suffer from Multiple Sclerosis with Secondary Parkinson's disease. I was at Sams club, East Market Street, York PA. I found already done meals packed by sams club and in oven ready container. I bought one, took it home and heated my oven placed it on a sheet and in the oven it went. Approx 15 min later, my smoke detectors went off, I opened the oven door and all of these little black pieces came out and landed all over my floor and inside the oven, the container had melted over the side of the sheet and was on my element and somehow put a hole in the bottom of my oven. Now this happened in May 2013 and I haven't had an oven since. I had just recently paid this one off. So I contacted Sams, they told me if I would send the container in they would take care of this. Well I did just that trusting that they would do the right thing. All I got was rude, ignorant answers, one saying I didn't follow instructions? One saying that I didn't take off the plastic top? treating me like just because I am disabled that I am a moron. I still have no oven and can't even find anyone to call that could help me. I was going to get an attorney but he wants a retainer fee and I'm on disability and can't afford it. Has anyone found anyone to help. I just want my stove and floor replaced that Sams club product ruined. My email address is if anyone here has gotten any further than me..Thanks and God Bless.
17
Sep
Posted by C. Wells
To whom it may concern:
On 9/15/10, my elderly parent fell in a handicapped parking space and broke their hip at Club 8186 in Scarborough Maine. Instead of the Associates calling 911, they pulled my parent up by lifting my parent under the shoulders and dragged my parent off the ground and permanently paralyzed my parent's right shoulder. My elderly parent has only social security to live on. My parent cannot have surgery to fix their shoulder, because the surgery is so dangerous at their age, that it would kill my parent.
My elderly parent is in chronic pain 24 hours a day. The only alleviation from the pain is taking tylenol. My elderly parent has used their social security to pay for Doctor's to look at it. Even though my parent has Medicare, Medicare only pays a portion of the Doctor's visits, then my elderly parent must pay the difference. My elderly parent has to choose between paying for a Doctor to look at their shoulder or paying for heat. THIS IS A DISGRACE.
When I filed an Insurance Claim with Claims Management Insurance, Walmart's Insurance Company, they refused to process any Claim, because they said my elderly parent should have told the Associates to CAll 911. It was not the obligation of the Associates to CALL 911. I told the Insurance Adjuster David Sloane, how can my elderly parent tell an Associate to call 911 when they were in so much pain they could not talk.
Ms. Walton is one of the richest women in the world and they don't want to pay an Insurance Claim because their Associates were too ignorant to call 911. What is Sam's Club? It is a barbaric
store that takes advantage of Senior Citizens and when a handicapped Senior Citizen falls in a handicapped parking space and breaks their hip, they are dragged by the Associates and put in a Wheelchair cart and pushed into the store to buy. IS that how desperate Ms. Walton is to get money from the handicapped Senior Citizens?
Due to the Sam's Club staff and Claims Management Insurance Company cruel indifference to human suffering, I am filing a complaint with the Justice Department indicating that you MS. Brewer (President) and the General Counsel who obviously do not know the ADA Compliance Laws. Since you are in direct violation of the American with Disabilities Act, my complaint will be against Sam's Club for failure to have Emergency Procedures in place when Elderly Handicapped people fall and break their hip.
Furthermore, I want to know why you cannot resubmit my Insurance Claim with Claims Management Inc. and ask them to reevaluate this Claim. My elderly parent is shoulder is permanently paralyzed and will never be free of pain. THIS IS DESPICABLE!!!!
How can you sleep at night knowing SAM's Club that you are the CEO does this to elderly handicapped people?
If you want to contact me, you may send an email to my
email address.
15
Sep
Posted by s
Sams club reported to credit bureuas as me being two months past due. when I contacted sams club they said I had a histiry of making my payments late and this report was for the whole year. I had them look at my payment history and no where on the page showed two months delinquencies. I informed them I did miss one payment, but was not 30 days behind and they were fraudulenty reporting my account incorrectly. I then informed them I would file a dispute and contact consumer affairs about the illegal report.
15
Sep
Posted by s
Sams club reportedvto credit bureuas as ne bei.g two mo.ths past due. when I contacted sams club they said I had a histiry of making myvpaymentsclatecand this report was for the whole year. I had them look at my payment history and no where on the page showed two months delinquencies. I informed them I did miss one payment, but was not 30 days behind and they were fraudulenty reporting my account incorrectly. I then informed them I would file a dispute and contact consumer affairs about the illegal report.
06
Sep
Posted by Anonymous
Why fix something that is not broke? We were just at our local Sam's Club, which we visit three times a week. We took our cans from pop and beer to the front counter. The people who work there informed us that they have a new system. We had to walk to the back of the store with our cans and found a can return system. This system did not work. We had to put each can in three or four times before the machine would take them. After being very frustrated with the store new rules and the staff that was courteous, but was slow to respond, we were told that we could take them up front. Again another long line. We wash our cans before we return them. Please go back to the old system of returning cans. This system does not work.
06
Sep
Posted by One pissed off ex employee
I have worked at Sam's club from Oct 2012 to Aug 2013. I could not even finish a full year at this place! For the last two weeks of my employment at Sam's Club, I was harassed my ex boyfriends cousin. I was called names, talked crap on, I was threatened. It got to a point, where the day before I quit I was screamed at in the parking lot by this individual for about five minutes. I brought to all of my Cos's attention and a few managers knew of the situation. After i was verbally harassed in the parking lot, I proceeded to go straight to a manager to finally make this stop. I was told that if I was to bring up harassment again I was going to be fired. Granted the individual doing the harassing was also threatened to be fired, I found it completely unnecessary to threaten me on being fired just because i wanted this all to end! I am very disappointed on how I was treated at this situation and I would never ever recommend a friend to work there! At the moment, I am looking for a lawyer and taking this very seriously because I find it very wrong that I had to be scared to go to work everyday for two weeks because I was afraid something was going to happen to me.
05
Sep
Posted by Irish
Last night my husband and I went to our local Sam's club to look at your fine Jewlery. I lost my wedding rings this year and was looking to replace them. We found something that we liked and wanted to look at it. There was no sales person behinde the counter so I went to the help desk to ask for a sales person. We waited 15 min. And then I went up again and had them again call. We waited 5 more mins. And then left. We got in our car and called the store and asked for the person in charge and explained to them that we wanted to purchase a ring that was 2000.00 and there was know one to help us. They said they where sorry to hear that and they would look into it. Needless to say we are going some where else. And that when it is time to renew our club membership we are not going to do that. But considering the response to our complaint with the person in charge $2000.00 is not a that big of a sale and you would not miss our business. We r going to spend Saturday going to Cosco's to look at what they have to offer. It is a little out of our way but I here that there service is much better.
05
Sep
Posted by srfarmers
When to Sam's Club in Fort Worth Texas off of Bryant Irvin. I collected what I need and walked right up to be checked out. One person was in front of me and he was nearly finished, or so I thought. I put my things on the belt and I began to wait and wait. Everyone was just standing around and I thought "What is the problem?" I stood there 30 minutes. come to find out he customer in front of me had forgot to buy toilet paper so they were sending someone after it . I finally had to move my things to another cashier. They both should have be fired right then and there. I will not go back!!!
04
Sep
Posted by Beyond frustrated
I have been working on getting the product that I ordered online since 8/31. I ordered a kitchen aid mixer in white, it came to me in red. I called immediately and was told someone would schedule a time to come out to my house to do the exchange. I waited a few days but never heard from anyone. I called back on aug. 2nd, and was told nobody would be coming to my house. Long story short, I have had over 10 correspondences with people from customer service, including a supervisor, Shannon Thomas. She is now ignoring my emails. I have spent over 3 hours on the phone. In fact, as I am typing, I have been on hold for 24 minutes now. After today, it will probably be closer to 4 hours. I have gotten 3 different reference numbers regarding this issue. I have sent back the red mixer and have not received the white one nor have I received any reimbursement. At this point I am compiling all this information to bring to a lawyer. All I want is the product that I ordered and paid for and in a timely manner. I don't think I'm asking too much.
03
Sep
Posted by bonv
We have called the Sams club # several time about a complaint we had filed on 8/19-8/26-8/30 and 9/3. The reference #14750900, we were told that a market manager was suppose to call. I was told this on the 8/26, we still have not heard a word. I would like a response to our complaint.
30
Aug
Posted by concerned
while searching craigslist.or (Santa Fe, New Mexico) I came across a VERY disturbing "ad" shall I say. Looking for someone, anyone in Sam's Corporate high in the sky offices to take a look - read it - absorb it. again: Craigslist.org in Santa Fe, New Mexico under retail/wholesale ads. I am a business owner & would be absolutely , positively horrified. I do believe I will be closing my Sam'a account a.s.a.p.
28
Aug
Posted by ruger901
I am claim # 9797?
I purchased a Chicken Enchilada dinner in an oven safe container back in May 2013. The container melted when my smoke detector went off, I opened the oven and little black pieces came out and landed on my floor and melted it. It also ruined my stove (the element had melted container on it and somehow it burned a whole in my oven on the bottom. I have been without an oven and had a burned floor ever since. I complied with every request that has been asked of me (sent the container, etc), I am still without a stove and last week had to have a family members wake catered because I don't have an oven to cook in. I am disabled (I have Multiple Sclerosis with secondary Parkinson's disease) so I can't just run out and buy a new oven and floor, even if I did it is Sams Club product that caused the damage and they should replaced my damaged oven and floor. I have talked to my attorney and he has strongly suggested that I give your company no more time and has the paperwork for the law suit ready to be signed. I have told them I would give them till Sept 1, 2013 and I won't go back on my word. Anyone else been treated like crap by Sams Club? This is so wrong..I just want my property replaced.
28
Aug
Posted by Ashu
I returned my computer to Sam's Club and got no help with getting a new one. They were quick to get rid of you then help you. I missed my seminars and online class due to bad, nasty customer service. Whar happened to quality customer service. You call the customer service number then they redirect you to the store so you can get the run around from the supervisors and managers. Tell me something, is it my fault the computer broke before 90days. Not one manager try to find me a computer. I will go further on this matter.....
27
Aug
Posted by jackake
I was at a Sam's in St Louis today and have decided that I will be taking my corporate business elsewhere after 20 plus years. When I go I buy a lot of stuff and use a flat bed cart. I put all items on the cart so the cashier can scan the items. Now they are required to go and get another flat bed cart and unload everything to the other cart. Really you are more concerned to the safety of your bottom line than the safety of your employees. High risk of an injury will cost more than an error in missing an item. Have faith in your employees. I would question the employee who came up with this idea. It's ok I cannot be a party to this and will move my business to Costco.
27
Aug
Posted by Bryson
This morning I was in sams club (store #6650) in the golden ring shopping center in baltimore maryland. I stopped by the tire shop just for a price quote, and I was helped by the best customer service I have ever experienced. A young gentleman named Justin. He was the most professional and most understanding associate I have ever met. He knew exactly what he was talking about and did not try to force a sale. He gave me all the options that were currently in stock and even gave me a dozen more options which could be ordered. He walked me to the tires and showed me the difference between them. When I asked him which tires he preferred, surprisingly he did not mention the most expensive tire. Just overall he was so polite, respectful and professional. I just want a manager or associate from a high level to acknowledge and credit Justin for his outstanding customer service and professionalism.
27
Aug
Posted by rex
This afternoon about 2:12pm I went to sam' club #8287 jonesboro road morrow georgia to purchase gas for my car.
There were some cones lined up with a car width space left open.
So I drove into the pump, my gas tank was on the left side,
The attendant approached me very rudely--hey you don't know how to read, you should not drive through the cones. I told him that there is no sign that shows "No Entry".So, I said to him what can you do about it: "He said I will have the Manager cancel your membership."
I called the club and made a complaint.
Someone by Jeanette answered, she apologised for the attendant behaviour and attitude and will inform the Manager on duty.
I am asking Corporate to call me.
Thank you.
23
Aug
Posted by ehebert
Went to Sams club Lafayette ,La Wed Aug 21 6:30 PM had to wait in line 45 min to check out when you complained to employees they would would make a comment like there is no one available and walk off.There were only 2 check outs open and both line had 12 to 15 carts and every one was complaining no very happy
19
Aug
Posted by Not
On a mid afternoon I took my car to have a tire rotation at your Elk Grove CA (Sacramento) location. Your tech (Rocky) said he won't be able to rotate my tire due to liability purposes (Tire was a little worn out) Your tech said just drive it until I need new tires. I went to another location (Roseville CA) and yet they rotated my tires. I took two hours but I got my tires rotated even though I was the first customer at 7:00am
19
Aug
Posted by Anonymous
I enjoy going to your store unfortunately I have to travel
4 1/2 hours to Albuquerque or 5 hours to Phoenix.
Live in a rural area in Northern AZ. Which we had a closer
one as we live in White MT. of AZ.
Want to get the price of Lawry's Perfect Blend -24 oz.
Title on label is: Perfect Blend Seasoning and rub
Chicken /& Poultry.
How much does it cost?
Thank you enjoy using your store when I can get to any of these town.
19
Aug
Posted by Gene
I think more training is needed with your checkout people. Today when we were leaving the two woman at the door were chatting with each other...never said a word to us..checked our receipt and handed it back..still not a word. I said "Thank You"...still nothing..so I said "Your Welcome"..nothing. This is not the first time people that should be paying attention to a customer were just paying attention to each other.
Gene Millett
Sams Club Manager S. Brisentine
Port Saint Lucie Florida
15
Aug
Posted by Tracy
In May I bought a oven ready meal from Sam's Club, East Market Street in York PA. I brought it home preheated the oven and put the Chicken Enchiladas in, about 15min later my smoke detectors went off. I went to kitchen opened the oven and all these little black pieces of container were flying out of my oven and landing and burning my floor, my oven ruined. I have only had my oven for about 2 yrs and just paid the credit card off not real long ago. I am on Social Security so I don't have a lot of money, but I will do whatever I have to do for Sam's Club to make this RIGHT.. I am filing a complaint with BBB, Consumer Report and anyone else that I have to to make greedy companies that wont even do right by their customers. I have had to cancel family gathering and had a death in the family a few days ago and am trying to figure out how to have a wake when I don't have an oven to cook in? I not only have pictures but also had a friend that has done testing on the container, I worked at this company for 15yrs and had to medically retire but still have access to testing. I have given my estimates for replaced stove and flooring and if I don't get some kind of effort to do the right thing and not try to make an ass out of a consumer. The estimate for stove and floor is $4,999.
12
Aug
Posted by Susan Brown
I have been trying to get 200 pack of laminating paper for over 3 weeks. Do you stop carrying certain merchandise? And I have been on the phone with the Hendersonville, TN store for 15 minutes and still have not gotten any answers as to if the paper has even come in yet. I own a business and understand customer service. Do you??
09
Aug
Posted by Jordon
I call the local Sam's Club in Harrisburg Pa and informed them
that asking for the date of when one graduated from High School on it employment online site is illegal in the state of PA.
I was told that Pa is only one of the many sites that Sam has clubs and if other states allow it, the chance of having it revision to read "Did you complete high school or do you have a GED" might mean to a change will not occur.
I attempt to contact the corp. office; however, I got no where - recordings are one way and only serve to annoy the caller.
Walmart/Sam have numberous legal personnel; Why and how did this error occur?
I like to know if it is goint to be corrected.
07
Aug
Posted by marina
I am a current consumer with Straight Talk and I have a no contract 30 day plan for $45.00 and am signed up for your auto pay wherein you get paid every month on the 14th, no questions asked!
Recently, specifically on August 2, 2013, my phone was not working. I could not receive text messages, check e-mail or browse the web. At first I thought there was something wrong with my phone so I contacted your "customer service" and your "corporate office". I spoke to several different representatives unknown name (couldn't understand to no avail. They told me that I exceed my data package "limit" and they could not reinstate my data package until my renewal date - August 14th.
I am extremely upset about this since I have read and re-read your "contract" and "plan" numerous times and there is no "limit" on any thing whether it be talk, text, data and 411. It's UNLIMITED which means just that UNLIMITED.
I have already contacted Wal-Mart and Sam's Club, one of your major distributors and have filed a complaint with them. I will also be contacting the Attorney General's office, Better Business Bureau and anyone else that I can think of that will cause you to cease your fraudulent behavior or have you live up to the terms of your "contract" which is UNLIMITED. Your actions represent consumer fraud wherein you promise unlimited but have hidden limits and also false advertisement. I take this very seriously since there are many companies out there that state there are limits and do not state "unlimited" wherein your company states "unlimited" which is a fabrication since your plan is "limited" wherein a consumer can only use 2 giga bytes of data. If I knew this was the case, I may have thought twice about using your company for my cell phone provider.
Since you apparently are not going to cease this fraudulent practice, I will do everything in my power to have you stop.
If I experience any problems with my phone after you have received this e-mail, or it stops working or I have other issues regarding your service, I will be contacting a private attorney and start legal proceedings against you. I will also place an advertisement in the paper to find other plaintiffs to start a class action suit.
Sincerely,
Marina Hedden
05
Aug
Posted by Dburke
I bought a patio set in may and last week the 4 aluminum bars spapped and went flying backwards which slammed my head and neck into the deck, I went to the hospital and I'm on painkillers and muscle relaxers along with traction,and when I went to the Eagan store to show Jen my med infor for what happened she didn't ask how my back was or even say sorry, I just wanted them to pay for my er bill, but I got the feeling that she didn't care at all just thinking I'm some lawsuit person, which is so far from that...........Just very disapointed in the non caring !!!
05
Aug
Posted by Martha Watson
I went to the Sam's Club on Mansell Road in Alpharetta, Ga to get my tires rotated and they refused to do it unless I bought a new tire. Needless to say, I didn't need a new one. I don't apprecite them trying to take advantage of me because I am a hispanic woman. I made them aware of this, and then - to my surprise - they offered to rotate my tires...NO WAY AM I GOING TO LET THEM NEAR MY CAR! SHAME ON YOU, SAMS CLUB FOR HIRING SUCH DISHONEST, SEXIST, AND STUPID MECHANICS! I will not be renewing my membership again. COSTCO, here I come!
02
Aug
Posted by maycows
have bin a member for years. The last couple of times shopping at the Hbg. location we wanted to get FAT FREE MILK. It seems they never have FAT FREE MILK . Yes they have it but it IS SHORT DATED AND THE SELL Date is only about 3 days left. Other milk has konger dates. I think you need to look foe another supplier or get the company to keep them with good milk. Went to members services and they said the new supplier was not keeping up with it and they have had many complaints about the new co. If this is the way they are going to be then I can buy my milk else ware. Never had this problem in the past , only in the past several times .
30
Jul
Posted by alnpat
I would wish this message be forwarded to Rosalind Brewer, Pres & CEO, it seems that no one else at Sam's follows her beliefs on running the business at hand, And beginning to wonder about that.
I've sent several emails each time trying to get some one to handle the situation which is not a real tough one for the normal person in the process of doing his/her job.
Each time I sent email and plus the phone calls I've also made on this at least two or three times I was promised a call back in less than two hours, which never happened I suppose they were chuckling after hanging up. I recall two of the occasions; 7/16 spoke to Erich, he was not at all interested in my problem said I would get a call and hung up!
The second one I spoke to Zenzenia (that's what she said, have my concerns as to the name) again I explained everything and again I was told I would get a call back in less than 2 hours from a person named "Vaughn" I waited and never got any call just another snafu situation.
I will just one more time repeat the ticket no's I was given you can look them up and try to answer, but at this point I don't have very much faith in you people. Should clean house and put some people in that really care!! I've been a member for 22 years, but this is the end!!!
Now for god sake, get off your butt and do something!
30
Jul
Posted by lakjnqueen
Location: Cortana Mall Baton Rouge, LA----I went to go get gas at your gas pumps today when I came upon your worker blocking the way with a woman he was talking to. Her maroon van was blocking the way, her door was open, and she was standing outside her door talking to him. It took me 10 minutes to get to a pump and then I pumped my gas, left having to zigzag to get around them then I went across the street to call your store there to report the complaint. He stood there talking to her for a total of 37 minutes while they were in my view. I then sat in Cortana Mall parking lot waiting for your store manager to come to the phone , decided to go home to Denham Springs, got home, watched some tv, and waited for a manager to answer the phone. Someone came on the phone and told me about Ozark water and I told her I had been waiting on the phone for an hour for a manager. Finally Brittany (the manager) came to the phone 1:10:16 later. She asked me to describe him and I did-about 6', 220#, African American, stocky build. Then she said she would go take care of it. It was not bad enough I had to wait to get gas but then to be put on hold for over an hour. Cortana Mall Sam's REALLY needs some new management. I know I am only one small person spending over $20,000 a year in your store and service station and you most probably won't do anything about it, but I had to let you know how your customers are being treated since Sam died. He would not have put up with this.
25
Jul
Posted by Tresa
I have had a Sams card for over 14 years now. I usually shop at the Sams club in Franklin Wisc. I was there today ,while waiting in line to pay some employees at a podium by the check out lanes had music blasting. It was annoying but I was ok with it. Then a song played that had bad language and was about "bring all them whites down " or something like that . It was the racists song towards the white race i have ever heard. Another women in line looked at me like she could not believe what she was hearing. I asked for a manager she agreed how inappropriate it was to be playing such a song any place not to mention in the store. I saw her go over and speak to the girls standing there . She then walked away and they found it amusing but did not switch it. I am appalled and feel I was discriminated against in your store .
24
Jul
Posted by rockportrita
I bought an ottoman at the Sam's Club in Owensboro, Ky. I paid for it and because I drive a Mini Cooper I told the associate that I would have to find someone with a truck to pick it up. They said "no problem" since I have bought other big items and they knew me so it was rolled up front to the click and pull area with the copy of the receipt attached. A friend of mine takes my original receipt and goes to pick it up, only it's not there....they had sold it to another customer !!! As if this isn't bad enough, it's a discontinued item that I wanted and looked for along time. I asked if they had another one in another store. I was told that there were two display models in other stores but because they are displays they can't have it shipped to me...why was my next question. The manager of the Owensboro, Ky. store said that is their policy as not to send display items. She then had the gall to offer my money back on a gift card...I PAID CASH. She then insulted me more by saying "sorry, how about I give you a 25 dollar gift card for your troubles" ? Are you kidding me? This has got to be the worst experience in customer service I have ever had in all my years of shopping at ANY store. They re-sell my item then insult me by not giving my money back but a gift card instead and then add more salt to the wound by saying 25 dollars should make me happy about this situation. I am contacting a lawyer for fraud and will pursue this until I'm satisfied they realize what a horrible mistake they made by selling something that was already sold. I have posted on Sam's Club on Facebook and they keep deleting my questions....this is a company that needs to re-think their customer relations....badly !!!!
23
Jul
Posted by Butchyrettig
No accountability in America... including SAMS CLUB ERIE. Is it a wonder we are failing!
Me and my partner (not husband because that is not recognized in PA) drove to SAMS Erie for tires on our Cadillac. The decision was made. We stood in the aisle for over 20 minutes while 5 tire employees chatted with each other (there were no cars in the work bays and no customers being served). I eventually went up to the counter and each of the employees stopped talking and looked at us with a blank stare. I then told them I would like to buy tires. They continued to be silent and stare. So I replied " Well if anyone would like to help me I would appreciate it" Not a word from any one of them.
We went back to the tires and eventually a young man came to us without saying a word and stared at us in front of the tires we were interested in. I began to tell him what we wanted and he said... "oh, you will have to go to the counter." At this point we went back to the counter and again the Hungarian American woman, African american man, and three other non desrcript human beings all just stared at us like we were aliens. They all must be on really good mind drugs.... huh?
We walked out... but before that I spoke to the manager who listened and gave me no signs that my concern would be addressed. She didnt even know who I was... didnt care. I have spent thousands of dollars with this corporation over the past decade. Later I phoned to express my concern but no one wanted to give last names... it was a corporate mind game to protect each other. I couldnt even get the manager on the phone.
We will not return...
20
Jul
Posted by Anonymous
My elderly Mother, Angelica Chavez, was killed in the Las Cruces, New Mexico Sam's Club parking lot on July 16, 2013 due to a heart attack caused by oncoming, speeding traffic on the lot, as she was wheeled out of the store in a wheel chair. The fear of being hit brought on the heart attack, causing her to drop her tiny foot which the front tire of the chair caught and hurled her face forward into the asphalt. She bled profusely, choking in her own blood with fractures and lacerations to her forehead, nose and jaw, until paramedics arrived, commenced CPR and rushed her to a local hospital where she drowned in her own blood and bodily fluids caused by the fall. Now her burial insurance policy has failed to pay for her funeral; and due to exorbitant medical expenses she incurred as a result, her family is unable to bury her in a dignified manner. Her family have asked Sam's Club to help raise funds or help, but have been turned away in a very calloused and indifferent manner. A web site has been donated in her honor at:
http://angelsatwork.biz in a desperate attempt to raise funds for the frail victim of a horrible death. Her photos on the web site depict her as she lived to the end - she loved to live, and lived to love. Does the Sam's Club corporate office have compassion for its members?
20
Jul
Posted by Dave
I believe when calling Sam's club membership number and talking to representative and manager they are single minded to getting as much information from you so they can sell your information to other companies. They tend to ask for address; social security number; telephone number; drivers license number; birth date and member number. Knowing up front they weren't talking to primary card holder my wife. after getting all my information they said they could only give information to my wife. They knew I was not the primary card holder before they asked for all the information. I feel disappointed in myself that I gave them the information because of so much identity theft. I feel like seeing an attorney.
19
Jul
Posted by Daisey
I was in Fridley,Mn 6310 and the teamlead was rude!! Before me the customer was using someone else card the cashier did see it called the teamlead on it he said go head and you can charge on it has well, and she said wy that's not one of the rule's and he said I'm the teamlead nobody can touch me!!! I'm not going to get fired of this and if you ask me again Ill write you up!! And was just yelling at her for it !!! Now I even know you can do that!! And to get wrtten up for asking and allowing that person to use and charge on it what hell ? I did get the teamead name Krishna now how come he can get away with crap? and to treat cashier so badly? So I'm staning up fr this cashier so she wont get written up for saying something that just wrong has well I won't be back Krishna theteamlead just cost you money Mr you can't touch me they can't fire me!!! He jut cost you a customer and money I won't be back!!!
15
Jul
Posted by angry customer
I purchased a camera/tablet bundle on 7/8/2013. I had a death in the family and today (7/15) just got back into town. I open my box and there is NO tablet, charger, or software. I call the location on Eubank/I-40 since it is closer to my house, I am told that I can go in and they can exchange or refund. Go into that location and pretty much told that there is nothing that can be done since I did not buy it there which is crazy since I called them and they said it would not be a problem. Then I drive to the other side of town to club #4938. It took a long time just for the "manager" Corrine to come to the front after the clerk called for a manager at least 4 times. I am then told that they have to watch the video and wait till the person in photo comes in tomorrow at 6:30 pm before they can do anything. I was then told that she (Corrine) would call me. She made me feel like she was calling me a "liar" and had the nerve to say with attitude, "I AM NOT JUST GOING TO GIVE YOU ANOTHER ONE". I am sorry but if I spend $700 in one transaction and my camera/tablet bundle is over $500 and for it to not have all the items is bogus! And then the product is $130 cheaper than what I paid for it. I have a business plus membership and I am treated like this makes me want to just let our membership expire and go to Costco and who knows if "Corrine" is even going to contact me...might have to just go to Corporate and let everyone know about my horrible experience as being a "member" of your company.
10
Jul
Posted by Anonymous
The club in Murfreesboro does not have enough handicap carts to
use. My Sister and I both can hardly walk and have a lot of trouble standing up and we could not find a riding cart anywhere.
A store as big as yours should have several handicap carts for us
older people with disabilities.
09
Jul
Posted by mi_chispita
My mom and i, where at sam's club today around 7:20 pm 7/9/2013 (tuesday... we were walking down the isle where they have the cokes, monsters and all the kitchen pots/pans utensils.. suddenly my mom slips on something that was on the floor... some kind of brown looking liquid.... turns out it was coke and it was all the way towards the end of the isle and a bit further out... mom was lying on the floor in pain crying... i ran to get some one to help me pick her up... i thought she had broken her arm and leg.. one of the young employees helped me pick her up and called in a manager... it took a manager 15mins to take the call and go see what was going on. two other hispanic employees working in the produce isle came to see if they could help mom and we were still waiting for the manager... after he showed up all he said was let me see your id and club membership. took some information down and said our insurance will get back to you if they feel it is necessary. anymore questions.... the lack of caring and the incompetence of this manager ticked me off. he didn't even care nor paid attention when she was trying to explain to him what happened and just told his employees to wipe the floor down. and went about his way.... But that was not the worst part, when i was about to check out mom and i went to ask him for his name manager# and the corporate# when the store manager butted in..... he was talking to the other manager when we approached him and he started questioning mom and i... Mom tried to show him her arm and told him where she had hit her self when she fell down and he was like i don't see anything. that looks like nothing to me....and turned around to question me in an angry/aggressive way... what happened? ohhh really? do you have any witnesses? did any one other than you guys see the liquid? what was it? even though the manager and the other 3 employees saw everything. he basically was calling mom a liar... and than turns around and asks the other manager did you see the liquid and he said yes, it was coke and he goes did any one else see it? i said yes your employees that cleaned it up. and the other manager agreed with me and he(George TurosiK) told Thomas Martin, you got them involved and mr martin said yes they where the ones who helped pick her up and cleaned up the spill. Mr. Turosik was being very nasty towards us.... he wanted to intimidate us both.... He showed no sympathy/ or any feeling of caring towards my mother.... why is this person in charge of a store if he fails to have/show any sort of feelings....customer service????? please.
09
Jul
Posted by 77584
purchase of Brother printer and toner cartridge at Sam's Club at Pearland,tx off 288s. Have attempted to contact manger randy Yarbrough in 3 different attempts. I have been left on hold for over 8 minutes each time.
I have called corporate support and have been left on hold for over 5 minutes.
This make matters worse - just feel no concern about customers - My issue is that the promotion item of slim fast none on shelf
06
Jul
Posted by dixienanna2
We attempted to buy an auto battery from our local club store and was told sure we will sell you one but not install it for it was a PT Cruiser. Well if we could do it ourselves we would have but ARE not able too. We spend a lot of money every month at your stores and feel very un happy about this incident.
03
Jul
Posted by Anonymous
Sam is runing special offer through 7/21/13, but start very beginning days of the special, the special item already out of the stock. Most of all, the manager does not know when the item will be available and you have to call the store every day to verify whether the item is restocked or not.
02
Jul
Posted by Anonymous
I went into Sam's Club in Denham Springs Louisiana and I was unhappy when the manager of produce was screaming at a employee right in front of customers. She doesn't need to be working in this line of business. It made me not to want to go back there and shop. She had no feelings for the customers in the store. Very concerned customer
01
Jul
Posted by Anonymous
I think is if pretty poor for a company not to have a customer service number. I have not been able to get anyone to return calls from my local Sam's Club. I wanted to register a complaint but I have nobody to talk to. How do you know that your staff is doing the job unless you have a means to recieve suggestions and complaints. Please have a manager call me at I am a loyal customer ready to become your best critic. I am about ready to tell everyone I know how BIG Sam's uses people. Prove me wrong.
30
Jun
Posted by grvarietyhardware
I have a retail store and i sent one of my workers to Bloomington In. to pick up produces I had on a list as I had done many times before . she was treaded very rude ,she is a older lady and liked by everyone in are small town ,the women she was dealing with got very loud and people around looked and stared as she made a butt of herself. I wish I knew her name but all my enploee wanted to do is get out of there.don't know if I will renew my membership or not ,myself im treated good when I go there, Im so unhappy that it had to happen to her George
29
Jun
Posted by GKD1234
I was hired on at the new Sam's club in Glen Carbon, Il, along with others I was let go before I even had an opportunity to start my new position in the bakery. The new store hadn't opened yet and they had us all 'blitzing'. Out selling memeberships, and based upon how we did there would determine if they 'liked' us well enough to keep us. Sam's treats their employees poorly and unfair. A man approached me while I was out blitzing and said he won't shop there because of that reason. He shops Cosco. Now I totally understand. They have let good workers go based upon their sales training, if your not a sales person like myself, as I was not hired to be a sales person, I was let go. I was there 2 months and got 4 days training the a bakery. The rest was selling memberships. I wasn't given a fair chance in the club to do my job. As well as others. The boss there, Josh, has a terrible attitude. Never smiles and always on people about the wrong their doing along with threats of having to re-take sales training classes for not selling the 'appropraite' amount of memebership DAILY! Something needs to be done about this situation. I will NEVER shop at Sam's again and I'm letting the whole world know! Rock on Cosco!
28
Jun
Posted by Anonymous
I was very disappointed when I shopped today at Sam's only to find out that you a back requiring
all the items to be picked up and put on the register table. When you only have two or three large
heavy items and have to pick them up and put them on the table instead of just scanning with the
hand scanner is not only time consuming put completely ridiculous. When I asked someone in
authority why are you going back to this dracoian method. It seems that store was short about
$100,000.
Well it doesn't take a rocket scientist to know the Self Check out is most likely where you are
being shorted. Not the registered that beeps every time its scanned and the receipt checked at the
door. It is my opinion as a certified Risk Manager, you could be open for both liability and workers
compensation claims, if you keep checking out with this method.
26
Jun
Posted by suzie
I believe your team leaders, managers, CO's.(however you address them) have no compassion or respect for the employees. One person doing a job that should take at least three to do effectively to meet the needs of the customers. What kind of plan or rotation plan do you have set in the summer and winter months when it is so hot or extremely cold outside to releive employees. Heat exhaustion, dehydration and cold can affect the employee's abilities to work effectively, it can also cause health issues and put the customer at risk.
I shop at Sam's club often and see this happening every time. For the rate of pay you are paying such employee's, it sure doesn't seem right to me. Kill them rather than give them the help that is needed to keep customers satisfied. Sure doesn't help morale either.
I'm thinking of pulling my membership. I myself work with the public. Good moral comes from respect and compassion and the proper help to do a good job. If you don't have good morale you won't get complete customer satisfaction.
Thank you for letting me comment.
23
Jun
20
Jun
18
Jun
Posted by Kris
Do not buy electronics or especially,, TV's from SAMs Club. Bought a Vizio TV and bought a warranty from SAMs at the time of purchase. TV went bad right after the 90 return time. Vizio refuses to look at the TV and SAMs Club refuses to honor their warranty. They said I have to wait till the TV is one year old. So call them back when the TV becomes a year old. This place is a JOKE. BEWARE
13
Jun
Posted by Dr.Frank's Auto Repair & Hauling
Dr.Frank's Auto Repair & Hauling :Hello world ; I've been a Sams Club shopper since the early 90's and never humiliated so deeply before today... My Fiancé & I from Regional Home Health were the top buyers in SAMs Club on Airline Highway Baton Rouge , La. in the 90's : we purchased everything from A-Z they had to offer for the business & we never got disrespected !!! Today June 13th 2013 @ approximately 1400 - 1500 hours I returned a bottle of liquid Cascade too the new SAMs Club over @ the CORTANA MALL area . I was so belittled by the customer service return employee & Publicly Embarrassed : Why I have never in all of my days !! She in turn called the I do believe floor shift Supervisor who in turn to add insult too injury suggested I had watered down the product or added water to it (a bottle of liquid cascade gel)I believe we're her words that cut so deep to me!! I was so hurt let me tell you I was as angry as the Hornet & yet Our Lord God Jehovah The Prince Of Peace kept me near . I say this too each & everyone of you : No child of God should be confronted @ anytime with such deep humiliation as I were...... Therefore I demand a public apology for the scrutiny I adhered while @ the hands of two of SAMs Club Employees : sincerely a 60 year old senior citizen of East Baton Rouge Parish from Dr. Franks Auto & Hauling Mr. Frank
12
Jun
Posted by azegger
Now I can see why Sam's never gets the business that Costco does. I belong to both and mainly use Costco. I recently went to Sam's to get an Michael Angelo's Shrimp Scampi and they were out of it. No one could tell me when it was due or IF it was due. Today I called to check again. I waited on hold for 5 minutes, thinking she forgot about me I called back. The auto answer came on and then tried to ring the front desk. The phone rang 20 times before someone in receiving answered. She checked but did not know any more about when or even if the item was coming in. SO I tried to call corporate to voice my disappointment and now I can see why all of Sam's has problems. Corporate is no better, they go through a list of options and then say stay on the line for the operator, BUT guess what, the original recording starts again with the list of options and then. Stay on the ling for the operator. I hung up. I am ready to simply cancel my membership and request Costco to get the item I am looking for.
11
Jun
Posted by Anonymous
I went to Sam's Club Vacaville, Ca. today. I just came back. I do not live in Vacaville. I wanted to buy the last set of sofas (display) but Chris the Front Supervisor do not let me pay today and pick it up tomorrow morning. He said Sam's Club is a warehouse not a "storage place" I explained to him that I do not live in town and I do not have a truck at that moment. He was very uncooperative and reluctant to talk to me. I called my husband who was in Sacramento working and he recommended me to talk with a Manager. Dennise who was at the Customer Service counter don't even look at me. She said "Chris is right we can't hold nothing." I am very disappointed about your Customer Service.
I wanted to pay $1,000.00 for a set of sofas today. The last ones of that type. and Pick them up tomorrow morning and they couldn't help me? Sorry but I do not understand why not.
Thanks
07
Jun
Posted by Sorry Sam's
I purchased a desk from Sam's. Upon delivery the 3 boxes where dumped in my office. I called Sam's and under no curcumstances would they assemble the desk. My husband and I open the first box and the desk was chipped. When I called Sam's they said the process to return my money would be a month. I will not shop at Sam's ever again.
02
Jun
Posted by Bill Gilmore
I was embarrassed at SAMs club in Hobart ,Ind by an employee checking receipts at the door she accused me of trying to steal a $2.18 pack of rolls by saying that she did not see rolls on my receipt and my husband who had proceed beforehand in a wheel chair had rolls i his basket. I then informed her that they were hamburger and hotdog buns and they are listed by this time a line had formed and this lady ran out the door and proceeded to go through my husbands basket. I ask for the managerd his reply was less than satisfactory as he proceeds to tell me that he has had a lot of theft in his store mind you we just spent $500.00 and we could afford to buy a $2.18 cent pack of rolls and did,nt needy steal. The manager whose name was Ruben then proceeded to say that he had long lines and did not have time to address the problem at this could I wait a minute and would come back I then left the store. My husband has been on the advisory board of SAMs club and has been a member for 20 years plus he would allow Sams representatives to come on his premise and solicit members as a long time member I think he deserves better treatment.
01
Jun
01
Jun
Posted by roy
OMG, I went to the Sam's in Johnson City, TN the other day and was very suprised to see Deb Fal(?) back in demos. I asked demo person Charlie how she got her job back and found out she is now a TEAM LEAD! I was in Sam's last fall and she was VERY loudly telling anyone she could about being walked out.. I guess she lost her job. There some Sam's managers trying to get her out the door. I will NEVER tast anything again from that Sams. Deb was nothing but nasty when serving and trying to get me to give her my cell phone to program something... shopping email??. Way to pushy and never changed gloves after handling cell phones. No wonder your demo people are so unpro. I guess if you work at Sams, you can get fired than rehired with a promotion. You can bet I'll be taking pics. the next time I see her nasty, fat ass in that store. They will go to the health dept. with a copy to Sams. Their is also a guy that blows into is gloves tp put them on than changes the trash with out changing gloves. Where do you find these people? Don't they have any training in safe food?
01
Jun
Posted by lisa
As a Sam's Club member, I thought this would be a nice place to work. I applied for a position within the company, and was hired in membership services. To say that this was a horrible experience, is saying the least. From the moment I was hired, I was treated terribly. This is the Sam's Club in Streamwood, Il that I am referring. The lady who hired me, April,was rude and condescending. The first day I worked, I got sent home for not punching out for my break. Then they scheduled me for a week, but then took me off that whole week saying that they did not need the coverage. The store manager was rude and condescending, and he would reprimand employees in front of customers and other staff. The other women in my department were nothing but rude and condescending. I never received my check either. And when I went in to turn in my vest, because I did end up leaving the company due to the poor treatment that I received. They told me they had my check in the office, and that if they had to mail it they would have to send it certified. Like, why would that be my problem? Anyways, to sum it up, I am no longer a member of Sam's club, and this was such a disappointment to see the company as I saw it. They should be ashamed of how they treat their employees. And they also need to be aware that not only are they employees, but they are also potential customers
30
May
Posted by Anonymous
I purchased a phone from sams club from sprint three weeks ago the sales person ask me if i wanted sams insurance or sprint insurance i told him sprint insurance. it was clear that I had insurance on my phone between me and the salesmen. Well three weeks later my car was stolen with my phone in it I call sprint because I know I had the sprint insurance. Sprint tells me the insurance was not added and that It will be 600 for the phone or go back to SAMs and let them fix the problem. I go to SAMs and the lady at the counter tells me she just been there for three weeks and would feel comfortable with a manager handling the situation. The manager tells me well we wasn't here when he was hooking up your phone so we don't know if that's what really happened or not we deal with 100's of customers everyday there's no way we would know who's fault this was. I've had sprint for 6 years never went without insurance so why in the hell would I go three weeks without insurance on my phone. As I spoke to the manager and the sales women they both realized who set up the account and knew he didn't know what he was doing for he was fairly new himself but at the end the manager told me it was still nothing they could do I will have to pay 600 dollars for SAMs hiring someone who wasn't qualified for that position. I trust these people to do there job and It has to cost me the customer. This is unacceptable store 6646 in atlanta ga and SAMs club y'all have to do better.
30
May
Posted by GM
I have just recently bought a Sam's Club Membership and I am very disturbed with the phone contact with your organization at store #1275 very poor service will eventually hurt your business if enough people are allowed to be treated in such a poor manner
By: NOT ANSWERING PHONE
PLACING ON HOLD AND
NOT RETURNING FOR 15 OR MORE MINUTES OR NOT AT ALL
IN GENERAL JUST A BAD ATTITUDE AGAINST HANDICAP PEOPLE
We lived in Omaha Nebraska I never encountered any difficulties what so ever. I don't really expect any thing to be done because no one seems to know anything about these things happening when questioned
29
May
Posted by Disappointed
I have been a long purchaser of Cranberry Pecan Chicken Salad (2 cartons per month) for my personal use. Today I purchased my 2 cartons and was I ever surprised when I sat down to lunch at home. This is not the same chicken salad I am accustomed to purchasing at my Sam's Club. The difference was noticed when I opened the container and I was shocked at the taste. This new Cranberry chicken salad is inferior to what I have been purchasing at the Club. I phoned the meat department to inquire if this is a new brand and was told "it is from a new supplier."
Sam's you all had a good thing going previously with the Cranberry Chicken Salad.
29
May
Posted by onebadcowboy
Date: May 24,2013
Statement submitted by request to:
Sam's Club and other parties involved
1421 Renaissance
Albuquerque NM 87107
Dear [Recipient]:
At the insistent request of a store representative "Julie Gill" the acting liaison/ASSET PROTECTION MANAGER and representative for the Sam's Club store I Gene Sanchez son of Eddie and Jennie Sanchez am formally giving of a statement strongly recommend/by the Asset Protection Manager instructed at the directive of the Club Manager "David Villa". I might add that when I respectfully requested the same courtesy be reciprocated from Sam's Club. {The Statements From Sam's Technicians} The Asset Protection Manager adamantly denied my request. The Club in question is from store #04938 located at 1421 Renaissance, to what was witnessed and the nature of a statement involving the sole source of transportation / vehicle within my parents household that can securely, reliably and safely transport my elderly mother and father. I might ad the fact that my mother is not only elderly, but also severely handicapped and have very limited mobility and debilitating health. My Father Eddie Sanchez, contacted myself Gene Sanchez to inform me that he has been given a serious situation that he is in need of assistance. Bottom line is he visited Sam's Club on Friday May 24, 2013 with the best of intentions. They intended to have tires installed and replaced by the trained professionals at this particular Sam's Club so as to insure that my mother and father can depend on their vehicle. Prior to me arriving at Sam's Club, my father stated that the situation involved their Lincoln Town Car and that they were informed by the Sam's Club Technicians that the vehicle after the tires were installed is now inoperable due to its load leveling suspension and is now completely in failure status and is currently stuck on top of their vehicle lift. When I arrived at Sam's Club I witnessed and did take photo's of the vehicle trunk open and the rear of the vehicle was completely grounded on top of the rear tires with literally no clearance to safely remove and drive vehicle at any distance without causing further significant damage. Sadly my parents were left to their own resources as the stores technicians verbally denied any responsibility for the current condition of the Lincoln Town Car. I asked the Sam's Club ASSET PROTECTION MANAGER whom the technicians that performed the service in question. Three technicians claimed that they were the technicians whom performed the complete installation. I hope and believe that Sam's Club has properly trained the technicians as to vehicles with load leveling suspension. If you open the trunk of the Lincoln Town Car there is a Air-Suspension Switch that is clearly labeled and highlighted: This switch is used when the car is in for service. "Always turn off the switch before lifting the car, because the sensor will think the car is rising and keep the air bag valves open, ruining the rear air suspension." As I and my parents can not say with any certainty that this procedure was followed since none of us were witness to the vehicle being serviced and not to mention we are not the experts we shall reserve any opinions to be concluded by the professionals and parties involved in determining root cause of Air Suspension Failure. Upon myself Gene Sanchez seeing how my parents have been left to their own resources. I called for an honorable licensed Towing company i.e.: Galvan's Towing Services. Did assist in the removal and transportation of my parents Lincoln Town Car, from the lift it was stuck on. Prior to the loading process I Gene Sanchez, was informed by the Tow Vehicle driver/operator that he needed me to observe witness something he has noticed in the process of hooking up the cable to the undercarriage of the vehicle. He showed me what he see's as a potentially severe problem that he does not wish to assume any responsibility for visual damage to an Air Suspension line impaired by unknown facts. I then knelt down to visually witness the nature of his valid concerns. I looked and seen a line that is now detached and hanging very low with retaining clips attached. I had informed the Technician as well as the loss prevention representing Sam's Club position and policies. They both knelt down and visually witnessed the condition of the vehicle. I had requested that Galvan's Towing transport the Lincoln Town Car to CJ's auto repair, as this is a business we highly recommend and trust. I might add that because of my parents being left to their own resources on a very hot sunny day without any suitable means of transporting my mother we had to arrange for a suitable alternative to getting my mother and father home. Unfortunately in addition due to the situation my parents have been presented with they were left with no alternatives, but to obtain a rental vehicle until their vehicle has been repaired and returned in a safe reliable condition. I am submitting/digitally attaching a couple photos of the vehicle associated with this case in point. Overall I am taken back by the protocol and ethical treatment of my parents or for that matter all senior citizens in general.
WTH?
27
May
Posted by GUY
I bought a Magnavox 42 in. TV at #6420 Sam's Club store. It seems that the 90 day return to store run out 12 days before returning. So the warranty that came with it for 1 yr. Will not cover it either. It seems that Magnavox and Phillips split up and neither one will honer that warranty. I had bought the 2 yr extended warranty too.nothing from that either. I spent 2 1/2 hrs at your store #6420 with an ass manger to try to get this straightened out. The ass.Manager that helped went above and be on to help me out. Didn't get a badge number. But her name was Mechell. I think she should be awarded in some way for her faithful work for Sam's club even though I still haven't got anything done to get TV straightened out. I guess these warranty's are for taking your money. Guy
23
May
22
May
Posted by lsmithsr
Good Evening; I have been a Sam's customer for many years; practically ever since Sam's Club (formerly Sam's Wholesale) came to the Atlanta area. I usually visit a Sam's club at least three to four times weekly. On today (May 22, 2013), I visited the Sam's Club, located in Lithonia, Georgia. The lines were "backed up" practically to the rear of the store and there were very few cashiers. I asked to speak with the store manager; however, she was not at the store as usual. In fact, a couple of store personnel informed me that she is rarely ever at the store. Consequently, the opportunity did not present itself for me to speak with anyone, which was ridiculous. One associate informed me that the manager scheduled cashiers for only 12 hours this week (really?). This is very POOR management, especially with an upcoming major holiday rapidly approaching. Who does this? This situation must improve immediately or I will cease to be a customer in the future and will encourage my friends and associates to do likewise.
19
May
Posted by 1jelpaso
Hello name is . Here in abilene ,texas. Want to know why can't there be 2 locations here? Like there is 2 walmart stores. We need 2 locations here. A store on each side of town. And I stay in walking distance from this location. Some of my co-workiers the State school live by here also. It would help us a lot too keep it open. Thanks to whom it may concern. Hope somebody is listening.
18
May
Posted by Anonymous
This afternoon I went to the Sam's Club in Cockeysville, MD and experienced a series of negative customer service moments.
1. No carts in the entrance, nor did the welcomer mention that we needed to go to the far reaches of the parking lot to find some carts.
2. Going around the back corner to purchase paper products, I was confronted by an employee pushing a tall cart of eggs. He yelled at me, "this is closed off". I looked around for the signage and could not find any so I said, "How would I know?" He responded, "You wouldn't".
3. Trying to buy coffee, the kind I wanted was not on the lower shelf. I lifted my grandson to reach some and an employee simply said, you can't climb that." I said there was no coffee down below. He didn't respond.
In general, the store seemed understaffed, the service surly and I wonder, why do I pay a yearly fee? Sam would not be proud. Costco is looking good right now.
17
May
Posted by Upset
I have been a faithful customer for many years. I went into the 1421 N Renaissance Blvd NE, Albuquerque, NM Club on Wednesday May 15th to get a new camera. I was so excited that the Canon T3i was $798.00 because I got the book for $100 off. So my husband said I could buy it. Then I went to pay and the computer wouldn't take the $100 off. So the lady called a manager and she said there was some retration and the $100 was already off but the sign didn't say it.
I do not appreciate the fact that Sams messed up and I am the one confused and dissatisfied.
16
May
Posted by Grateful in Wisconsin
I want to compliment you on one of your employees. Carmen worked in Customer Service, went to Bakery and is now back in Customer Service. She is one of the nicest, professional, hard working and sincere Associate's we have ever had the great fortune to meet. It is because of her that we signed up for E-Values. It is also because of her sincerity and expertise that we signed up for a Sam's Discover card. We use it almost exclusively whenever we make charges anywhere and each month we write a huge check to Sam's. We just thought you might like to know what a fantastic person and Associate she is. Thank you.
15
May
Posted by Anonymous
The a/c temperature setting at the Sams Club in Beaumont Texas
is not cool enough to keep me from perspiring. The quality of the air is not cool and it isn't dry or crisp as it should be.
A store associate told me the temp. was controlled from a state somewhere up North...not in Texas.
Well the temp. setting might suffice in a climate that does not have the kind of humidity we have here on the Gulf Coast but here where we have sultry sticky humidity the A/C should be set to a temp that can keep the atmosphere inside the store crisp and dry.
It simply is uncomfortable to shop here at Sam's Club at the temperature setting they have it on now.
15
May
Posted by illigetmate of Elvis Presley
I feel Sams Club is loosing alot of money when you have large familys that come thru our registers the patron who is the primary card holder passes their card to the next person, I have seen one card passed as many as four times. Why can't the company see that that is a loss of money. Check this IDEA out. A card with a device made in the card when swiped twice a code shows up on computer, this would stop excess use of one card, yes a customer may need to go back and get something else, then the cashier can put a certain number in pertaining to the customer justed it. there is always a con around the door. Guest with a Sams Club Member should register, this would also help prevent shrink, by registering they'd be scared they'd get caught.
14
May
Posted by FED UP!
Trying to figure out the irony I have experienced at my local Sam's. This is a membership based company in which you have to be affiliated with a business. This is where the irony comes in. Why do they accept EBT cards? Are these "members" paying the same fees? If you have an EBT card you are assumed not to have a job so how are you affiliated with a business. I have witnessed some questionable sightings that are straight up stealing. I infuriates me to see a buggy filled to the brim with top of the line meat and other products and paid for with FOOD STAMPS! I have tried calling the local store and sit on hold forever. Will some one please explain this to me.
11
May
Posted by disappointed again
what happened to your corpus christi store? why do you stock 1000 bags of potting soil and not one bag of yeast rolls? i run my small food service business through your store and when the new manager named stephanie calderone took over the store has gone to hell in a hand basket. yesterday i ordered yeast rolls since there were none on the shelf, told i could pick them up today. bakery staff saw me and ran to back of bakery sending some poor new girl to tell me they were out of stock for the weekend. really? maybe i can serve the 145 people some potting soil instead of rolls. be advised, i am not the only one who is being lied to by sams corpus christi. an old kitchen saying is the fish always stinks from the head. sure hope someone up there cares how crappy ypur corpus store is being run. but then again, my guess is you already do.
06
May
Posted by Anonymous
I shop at Boardman, Oh. Sam's Club .I would like for you to Stock some Low Salt Canned Diced Tomatoes ,Green Beans and other Vegetables . I also would like to have some Wheat bread and 6" Buns stocked and other health full supplies . Us older Folks try to eat healthy when we can find the food while saving money .
Thank You.
03
May
Posted by Anonymous
Help!!! I have been dealing with a problem for the past 8 months. I ordered several pieces for my patio in August 2012. When they called to give methe deoivery day and time I asked if they would be setting it up because i am handicappaed and live alone. I was told that they would. But when it was delivered they told me they could not put it together. So I refused delivery. Nothing was removed from the truck,I signed a paper refusing delivery. Unfortunately the delivery men didn't speak much English and I had difficulty understanding them they did not give me a copy of the form and left before I could get one. The I started getting bills for this merchandice. I've called, written letters, called, written letters all to no avail. I still keep getting bills for items I do not have. I've asked for an itemized statement for the whatever it isI'm supposed to have. I've been dealing with discovercard with no success. I am going to have to get a lawyer so this matter can be resolved.It has been dragging on too long.I hope to hear from someone before I get my lawyer.
01
May
Posted by Anonymous
Sam's Club has stores all over the country and are quite profitable. Please explain why stores are given a limit of 250.00 a month for charitable donations? As cheap as that is, you also want a request a month ahead of time so a "committee" can decide who in the community deserves your pitiful donation. All other businesses work with their community. I spend 250.00 every 2 weeks there, when I requested a donation for a community event for the American Cancer Society, I was given a lecture by management on how many requests they get. Stop complaining and DO YOUR JOB! Shame on SAMs Club for being cheap and insensitive to the people who keep them in business...specifically Kingston, New York!
26
Apr
Posted by Anonymous
The service at Sam's is very poor. April 25th went to get tire service store opens at 7:00am no one at tire center had to call for help. The employee in tire dept was the only one there and he stated (he could not work by himself as per SAM'S)called manager again he (stated I don;t have time to sit back here)next employed is coming in at 9:00am.Soo much for service and dues keep increasing
24
Apr
Posted by Anonymous
I have been a paying member of Sams Club for six years and overall have been very happy with services. I have only one complaint and that is the stop at the door on the way out. I understand the need for security but we are all paying members and should be treated as such. I will not be renewing my membership. If you don't trust me enough to let me out the door without searching me and the merchandise that I have already paid for then you no longer need my business.
18
Apr
Posted by Anonymous
On 16 April 2013 about 0905 I went to Sam's locate in Columbus, GA to have my tires balanced and rotated. I walked to the door and was taking out my Sam's card for the lady at the door. As I was about to show the card to the lady, she snatched it out of my hand. I asked her if there was something wrong with it. She stated that she wanted to make sure I had the right card coming in there that time of morning. So, I walked to the tire center and watched to see if this was some kind of a new policy. She did not do any other customer that way. I was in my ACU military fatigue uniform. I did not appreciate her conduct at all.
17
Apr
Posted by Anonymous
I want to file a complaint against your Midland, Tx SAMs club. I saw your sales brochure in the newspaper this morning so I went to the store during my lunch hour to get the Roxio VHS to DVD3 software which was $10 off. When I went to check out, the item rang up at regular price. When I told the checkout person about the advertisement in the newspaper, she knew nothing about it. Since people were waiting, I paid for the product and went directly to the customer service desk. I told them about the advertisement in the newspaper and THEY knew nothing about it, which really surprised me. I asked the clerk if anyone there had a newspaper with the advertisement so she made an announcement over the loud speaker to the whole store. I am sure she did that to try and embarrass me but what got me even more was that no one in the whole store knew anything about what I was talking about: not clerks, not store managers, not stockers, no one. In fact, I called the store after work to talk to a someone in charge but was told that no managers were on duty in the evening. The person I talked to still did not know about the advertisement. I was told that Corporate will put out sales and many times will not let the stores know about the sales. If this is the case, not only are the people in Midland terribly incompetent but so is the corporate office if they don't communicate these things to the stores. Bottomline, my thoughts if SAMs Club corporation as a whole are not very good. I doubt that anything will come from this, that all SAMs club stores/corporation will continue to operate poorly and make money in spite of it.
15
Apr
Posted by jgbech
My comment is relative to a letter I received today from IMMUNETECH. We waited for quite some time to complete the tests on March 9, 2013. Now we are told that their was insuficient blood to allow the lab to check for allergies.
How could this happen? And, what is Sam's club going to do about it?
15
Apr
Posted by Anonymous
I was in Sam's Club this a.m to buy a cell phone. Aprox. 9:20am in Indianapolis 96th St. I was told that the Electronics wouldn't be open until 10am. I explained that I just needed someone to open a drawer and get the phone I wanted to purchase. I had no questions. I just needed the phone. I was traveling and my phone was malfunctioning. I couldn't even get someone, not even a manager to open the door. You lost a $200+ sale from someone that spends at least $200-$300 dollars of business money every time I'm there. I will be going back to talk to the GM today. But from what I'm seeing on the comment site, it sounds like some customer service training is in need for all the stores.
15
Apr
Posted by Anonymous
I was on the phone for 30 min. exactly to find out if you had an item in stock. thats just part of it . Please tell me all calls are recorded. Please listen to a call at 8:58 or so, to Sams club on 135th overland park ks, Please listen to the entire 30 min of total incompetence so your head can explode like mine did. Some people are phone answerers, some are stock clerks. P.S. sounds like you might need to upgrade your computers or internet. My phone is better and faster than this stores system.
14
Apr
Posted by Anonymous
I recently receive a promotional Email for IPAD.The 11th, I went to Sam's in Bentonville to look them over. I left my store at 6pm and went straight to Sam's. I tried for 30 minutes to get up to the counter but there were 4 or 5 children 4 to 8 years old playing with them I barely could glimpse the prices display as one child looked at me like what did I think I was doing. Here was $5000 or more of merchandise that was being played with by children that the buyer couldn't even look at let alone purchase. The employees in that area were standing talking to one another when I told them I had come into check the Ipad and probably purchase one but couldn't get to the counter they wanted to know why I couldn't. Quite an expensive child care area don't you think?
12
Apr
Posted by Anonymous
I am about ready to get an attorney over an apoproximately $163 dollars that needs to be refunded to my credit card. I have talked to online reps at least 8 different times in the past month and had many many reference numbers. I had 2 ottomans and each were returned, different carriers...one was not built right and was sent back via the truck. The other was sent Fed Ex. Both were done some time ago. I can't get my refund. As a result of the call today, I just now get a fed ex email to schedule a pickup. THESE ITEMS HAVE BEEN RETURNED. You have the dumbest staff I have ever encountered. PLEASE HELP. My last reference number from a contact with you April 11 is 13610467. Please please quit making me make Sams Club calls where I spend at least 1/2 hour on the phone with you. If this isn't straightened out within a week, I will make a decision as to contact my credit card company or seeing an attorney.
12
Apr
Posted by js
After reading these comments I think I live in a great place.
Appleton, Wisconsin Sam's Club must be special!
After cashing a check for over 100.00 my husband placed the cash in his coat pocket. He stopped at Sam's to pick up some items for me. He paid with his Sam's card and did not miss the cash until a call from 1st State Bank in New London Wi came the next day. Did you lose some cash. A check of the coat pocket said yes! A Sam's club employee found the cash in the bank envelope in a cart on the premises.He turned it in, they in turn contacted the New London 1st Bank, its phone and address on the sleeve. A teller there checked bank records to see who might have cashed a check for the amount that day. Yes! my husbands name came up thus the call.He picked up his cash later in the day. Asked to give the finder some reward, no they didn't have his name and company policy dictates he could not receive a reward for the good deed. A thank you was all they would receive. Wouldn't that knock your socks off in this day and age? Sam's Club here serves us well. After all the CEO once worked for Kimberly Clark a well known Co in these parts. Proud to be from the Mid-West. Thank you Sam's
09
Apr
Posted by Annoyed
I have been shopping at the new Sam's club in Wentzville, Mo. The guy who checks your receipt as you are leaving. Well he is way to friendly has to hug me good by tell how gorgeous I am, how fine I look, when you coming back to see me? I have called the store two times and complained. Move that old perve to the stock room he does not need to be up front with people.I will quit shopping there I swear! All he has to say is thank you have a good night.
07
Apr
Posted by Better work ethics with one leg
I am a disabled person with my left leg amputated below the knee. I joined the Sam's Club at the corner of Hwy 34 & Fisher Rd. in Newnan Ga. Their fuel island attendants are lacking in work ethics and compassion. They just don't care is probably more of a description that best fits their attitude. I have rolled down my window and asked for assistance and the female employee just ignored me. I blew my horn just to have her turn her back to me. Today I used pump #4 directly in front of the booth window and had to hop out to pump my gas while the employee sat in the booth and literally watch me. The biggest reason why I joined Sam's was for the assistance pumping my gas. If I knew of a full service gas station close by I would not and might not anyway, return to Sam's. There IS a difference between earning a check and just collecting one. Which one are you doing?
06
Apr
Posted by Tom Zasada
PurcHased outdoor patio set on 3/24. Transaction no. 2817. Set up delivery for 4/5 between hours 8-noon. Took a day off work. Made numerous calls to delivery service and Matteson store when noon hour passed. Was told it is not coming at 5:00 p.m. And to make another delivery appt. no one cared at either the store or delivery service. Very disappointed and frustrated. Now we have to take another day off for delivery on 4/8, same hours. We got no consideration at all. Was told to come in and money will be refunded if we choose.
05
Apr
Posted by maggie
While checking out at Brandon, FL store, my 85 year old hearing impared parents were tricked into a Sam's Club Personal Credit account. The cashier would not accept my mothers check for payment for her purchases. Mom went to "Customer Service" where she was told that she had to contact GE Catial Retail Bank to cancel the account. My father suffers from dementia. You do not give a person with dementia a credit card. It is not real money to them. They will purchase whatever they desire with no thought of payment. The magic card paid for everything. I resent the fact that this happened. I resent the fact that Sam's Club can sign a person up for the credit card but can not cancel the account. I resent the total lack of care or concern from Reaona, one of the "managers", at the Brandon store. Last, I resent that I now have to jump through loops to undo what Sam's Club employees did that should never had happened. I will be closing my corporate account and taking my business to Costco!
05
Apr
29
Mar
Posted by Anonymous
I 'm not sure if they are doing this in all Sam's clubs, but the Wilkes-Barre PA store pushing the plus membership is harassment. I'm asked every single week and the answer is NO!!! Mark our card or membership that we do not want it and do not ask again! If it continues I am giving up my membership. Oh how I wish we had a BJ's!!
25
Mar
Posted by Anonymous
we purchased a tv and wall mount at sams club in brooksville, fl. last week and scheduled an installation of wallmount thru sams club brochure said sams club tech service. the cost was 199 dollars . the tech did not come when scheduled and we could not wait any longer due to prior commitment. we called and rescheduled for mon 1 to 4 pm. the tech came 10 am. the prior time scheduled that he was a no show. he put the tv on the wall and then said the cord was not long enough. he sent my husband to radio shack to get one. meanwhile, he said he couldnt wait any longer and left. he didnt finish the job described in the folder. company says it
was our fault for not having correct size cord. they sold it to us. we are not techs they are. we are supposed to know there job not us. its what we paying them for. my husband completed the job with the help of direct tv co. they were kind enough to walk him thru it. we asked for a partial refund. we were denied they claim their tech did the job. he only did part of it and his supervisor pulled him away to another job.
19
Mar
Posted by krae9
On Feb 18th I ordered a Mattress thru Samsclub.com of which I was told it would be delivered between Feb 26th to Mar 8th, when Mar 8th came and I still had not heard anything I check on it ad was given the run around Sam's saying that it was Serta's error and Serta blaming Sam's, no one was willing to help with the issue. After finally cancelling the order today Mar 19th did we find out that the Mattress had been sent and was damage and a new one was on its way, now if someone would have let us know what was going on we would have been ok, but customer service was terrible. We will never order from Samsclub.com again.
18
Mar
Posted by Anonymous
I was n Sam's club on 3/18/13 to purchase three mattresses went to the service desk after searching for a worker for thirty minutes to get help I was told someone will meet me by the mattress section I waited for a hour to get help and no one never helped me....That's very poor customer service for the simple fact u have to buy a membership to spend money there and can't get no help it seem as though the team in pleasantville nj need to b evaluated
18
Mar
Posted by good neighbor
Tried to order a cake today at Waukesha and West Allis WI Sam's clubs. I needed the cake by 1pm Tueday. I was told I couldn't have it before 2:30 on Tuesday because it required 24 hours notice. Really I'm giving you 23 hours! I needed a sheet cake for a 92 year old neighbor who probably won't see 93. She is currently in a rehab facility.
Yes it's last minute but we just found out it was her birthday and she doesn't have a lot of family. Her son was killed in Vietnam as a Medic serving others. It's the least we could do is honor her. Both stores didn't even give me a chance to explain the situation. I got we are busy and need 24 hours. I plan to tell every person how Sam's can't give a 60 minutes allowance to someone who gave her son. Never will walk into a Sam's club again. Both store gave terrible service. Called Metro Market in Brookfield and they will make it extra beautiful for her and I can have it before noon. Fabulous! Metro market service. She had compassion.
16
Mar
Posted by Anonymous
I recently bought tires at the calumet city, Illinois center. I noticed that my low tire indicator was on. Upon checking my tires I noticed the driver side rear was low on pressure. I took it back to Sam's club where the technician said he could not find anything wrong. He noted that the valve stem was bad. But upon taking the vehicle home I took the tire off myself and noticed a piece of plastic embedded in my tire. This is an indication that my vehicle was not checked as stated nor was it dipped in a tire tub as he stated. So I was lied to or they have very poor tire technicians at that store. So I was so discussed that I took my car to a different tire outlet and had it repaired. But it cost me 30 dollars. I would like to be reimbursed. And of course no more tire purchases from Sam's club!
15
Mar
11
Mar
11
Mar
Posted by Anonymous
Shopping for almost 20 years at Sams Club. Went to the Ontario, CA store on Friday 3/8/2013 around 2:30p.m. The attendant bringing in the wagons pushed the carts right into my son. Causing him to bend over in pain and tear up. The attendant did nothing, called the manager on duty. She did nothing, just stated I will watch the video. Did not take down names or numbers. Asked to see another manager at the time of check out. Still she did nothing. All these years we had no problems, everyone has done a great service. This manager did not handle the problem efficiently, correctly and concern. She cares less about the customers. Calling corporate office but getting the run around. Will not stop, they need to teach their personnel how to handle this type of problem at the time, instead of brushing it off.
06
Mar
Posted by Anonymous
I am very dissapointed in the Orange Connecticut store I have been a member ever since they have opened the store. There are extremely long lines, more cashiers need to be opened up to provide quality service to the customers. The store definitely needs a serious over haul. My membership is up for renewal. I am considering not renewing my membership, due to decline in service I feel I am not receiving. There are other Club's that would love to have my membership. Dissapointed customer.
27
Feb
Posted by cps1234
I wanted to let you know my vehicle has a problem after putting gas in it last week from your Cincinnati Ridge location. My vehicle now knocks. I took this to a mechanic and it was determined by the ASE certified mechanic it has to be the gas. He checked all other avenues and said the electrical check lights etc. all check out ok. I am looking to hopefully take care of myself or seeking legal advice next. Anyone i warn you in putting gas into your vehicles.
27
Feb
Posted by cage
Recently i opened a small business and contacted the supervisor of my local sams club, i asked if they offered a discount for small business, i wanted a discount on 7 or 8 pizzas to do a grand opening, they said flat out no, i have a business account with sams and a credit line with them, i figured what an easy way to give back, i would have appreciated a buck off each pizza, so in i've made up my mind ,and im closing up my account with sams, if.they cant help out a small business like myself then i can't help contribute my hard earned money to a billion dollar a year co.
24
Feb
14
Feb
Posted by No name
I am writing because SAMs Club opened in Rocky Point ,Mexico about a 3 hr drive from Phoenix.I am surprised and dissapointed to find how expensive it it.,so much more than the States. Also with your high prices SAMs pay their employees so little and a lot of hours to work. Does not make sense to abuse the situation in Mexico, where the people have little choices to work just to barely get by. I do not go there unless its something I cannot find in Rocky Point stores. I know many people who will not even go into the store because of high prices and the treatment of the Mexican people. I want people to know about this situation here.
14
Feb
Posted by juscorn
I recently bought tires at the Billings, Montana Sam's club. Everything was fine until I brought them in for the free rotation and balancing. I mentioned that they would have to clean the mud out of the rims to balance the tires properly(Yes there is mud in Montana, imagine that). All I got was excuses from the employees as how they couldn't clean the mud out because they didn't have the proper tools or they didn't know how to get the mud out of the rims. This is suppose to be a quality tire shop. Yet not one of the employees could figure out how to clean mud out of some tire rims. We finally agreed that between the 2 or 3 employees they would try to figure something out, so I left them to it. I came back half an hour later to find they got some of the mud out by using a hammer. After that they just balanced the tires with the remaining mud in the rims. I asked them what happens when the mud falls of and the tires go out of balance and they said just to bring it in and get the tires balanced again. What a bunch of lazy retards. All they would of had to do is use a screwdriver and some elbow grease. Did I mention that my vehicle was the only one in the shop. I will never buy tires here again after experiencing there follow up service. In the mean time I guess I will be going to Sam's club ounce a week and getting my tires balanced until all the mud is out.
03
Feb
Posted by Anonymous
before christmas i wrote a check at sams club ib chqttqnooga tenn where i had been a member for 15 years, the lady who checked me out was having trouble with the tele check machine ,it wadded up the check ,she got help and they asked me for another blank check this made 2 times an amount was punched into the machine both were for different amounts the first one wqs declined by my bank because the acct no was missing a number that one was for 51.61
the 2nd for 51.48, about 2 weeks laer i got a very threatining letter from telechek i sent them a money order for 51.61 on 12 31 2012 , on 1-4 2013 telecheck got another 51.61 from my bank account, im 72 years and live on a fixed income, i have since cancelled my sams membership as did my 5 family menbers, i will never do business with another company that uses telecheck and that includes food lion and wal-mart,and i encourage every one who reads this to take heed if they will prey on the seniors of this country,i wany no part of them
01
Feb
Posted by Loyal
I bought a pair of eye glasses in 2011, they cost me close to $400.00. Before the warranty ran out, the spring hinge broke, they repaired it. Last year the spring hinge broke again, I took it in to be fixed they said the warranty just ran out, and they discontinued that style of glasses a week before, and they couldn't repair. So, I said, I paid to much money for the same thing to happen again. I felt like they knew there were a problem and they didn't do anything to let the customers know. I do understand that they change glasses in all the time but, I just wanted my glasses fixed, and all they could tell me, we can sell you another pair. The glasses that I purchased from them were, the one that came with the magnet sunglasses on top, and they had simular pair, but they wanted to charge me for them. I would have paid a little but the price were to high. I have been a loyal customer for years, I will never by glasses from them again.
27
Jan
Posted by RJ
I usually enjoy shopping at the Sams Club in North Seattle. However this past week I bought a sack of lemons only to find almost half of them turn rotten within 2 days at my residence. I tried Walmart in Lynnwood this last Thursday and within a day there were rotten lemons in that sack also. None of them appeared to be bad at the time of purchase. I don't have a receipt anymmore so I'm not going to waste gas trying to get a refund from either store. I just won't buy produce at Sams anymore until I can be guaranteed that it is the quality a customer should expect.
25
Jan
Posted by Concerned
The Sams Club in Vernon Hills is a nice store however the management team there is horrible. I have been in the store and have witnessed managers yelling ay employees in front of members. I have over heard managers talking about employees and not saying very nice things to other employees.There have been complaints about sexual harrassment from employees because the male managers are trying to date the female workers.
The store manager there which happens to be a female talks about the employees to other employees which is so unprofessional she should lose her job.
I have decided to contact corporate and let them know what goes on there as none of these young adults should be treated the way that they are.
25
Jan
Posted by Larry
On Saturday Jan 19 I visited the Sams Club in Huntsville Al -- They were out of the product I wanted ( Springtime water) but they did have three cases with the packaging damaged -- I ask if the supervisor ( female) would sell these to me at a reduced rate -- her reply was there was nothing wrong with the product other than the packaging when I ask what the plans were if I did not purchase them her reply was - TO THROW THEM AWAY -- I ask her again in front of other customers at the checkout and her reply was the same -- she would not sell the product at a reduced rate but would in her words throw it away. What kind of people are you folks hiring as supervisors -- she needs to be pushing buggies from the parking lot.
24
Jan
Posted by Anonymous
at christmas i made a purchase at sams club in chattanooga tn for
the total of 51.61 that i wrote a check for, the telecheck machine damaged the check and my bank refused it i recd a threating letter from telecheck and sent them a money order for 51.61,today i got my bank statement and found that telecheck had debited my account for 51.61 .i am retired and living on a fixed income, i tried to email this to walmart corporate and they wanted another 25.00 to file the complaint, i will never set foot in sams club again i have already cancelled my subscribtion, im wondering why they are so successful, with
this kind of business, ethics, i dont believe Sam walton had this kind of business practice in mind when he started the business. I have the paper work to prove the above statement
19
Jan
Posted by X Sams Member
Went to the SAMS Club on Buckner Blvd in Dallas, TX Thursday midday. Attempted to purchase two containers of Planters Mixed Nuts. At the checkout they rang up $.01, yes one penny. The checker told me she could not sell them to me. When I began questionning her, she called a supervisor over. The supervisor said to let me have them, and they would adjust the price after my purchase. The woman from customer service came over, snatched the two containers and said I could not purchase there, they were "recalled". I asked to speak to the manager, and this rude woman kept mumbling, "I don't know why you're getting so upset". Why was I upset? I was not offered a replacement, nor did they offer to go get another brand. I'd already stood in line 25 minutes because the woman in front of me didn't know how to use her WIC card on her items. I waited for the manager to come speak with me, but he didn't come. I walked over to the customer service desk where the rude clerk was talking with him on the phone. I asked her if he was coming to speak with me, and she said NO! All the time I'm standing there she's mumbling loudly about me being so upset over nuts. It's none of her business why I'm upset over nuts. If I hadn't wanted to purchase nuts, I wouldn't have put two containers in my basket. Since when does SAMS allow clerks to be rude to customers? Why wouldn't the manager come and speak to me, rather than relaying a message to a rude clerk? Like others have said before me, I'm going to COSTCO. The stores are nicer, cleaner, and the customer service at COSTCO is stellar. Sams doesn't care if customers leave for a competitor. At one point, they were the only membership club in town, but not any longer. People have choices. I have to wonder, if Sam Walton was still running the company would there be so many complaints about SAMS?
14
Jan
Posted by SHIRLEY
I Have Been With Sams For Over 20 Years As A Member And Employee...i Have Never,ever Had An Experience With Such Bad Customer Service...i Call The Other Day About The Recall On The Smoked Salmon, Gave All My Info. And Before Deciding To Go To Cosco, I Said I Would Give Sams's A Chance To Respond...wow.... Some Idiot Calls Me Today And Has No Idea What The Hell She Was Talking About, Let Alone About The Product...tomorrow After A Meeting I Will Be Headed To Costco....i Cannot Believe Your Corporation Doesn't Give A Damn About Their Customers.....shirley M. Payet...murrells Inlet,sc (originally Ny State)our Membership Will Expire Soon And Thought I Would Be Forever With Sam's...how Wrong I Was...all Because Of An Employee On The Phone That Didn't Know What The Hell She Was Calling Me About.
14
Jan
Posted by Anonymous
I was in the Fort Collins, CO Sam's Club last night at approximately 5:10 PM -- closing time is 6:00 PM. I was appalled to see the snack bar staff putting perfectly good pizza straight into the trash can!! AND replacing them with new pizzas! With all the starving / homeless people, I cannot believe that there isn't a shelter or food bank that could'nt be called to pick pizza -- I watched the staff throw at least 2 whole pizzas into the trash. I asked a manager and was informed that it was STORE POLICY? ---IT'S A SIN!! Put it into a box and call the shelter for someone to pick it up!!!!! I'm sure there are plenty of people who would have appreciated that pizza.
11
Jan
Posted by Richard
On Sunday January 6, 2013 I had my tires rotates and balanced at the Sam's club in Johnson City, tn. After leaving in my truck, I stopped to get a haircut where I looked back at my truck and saw the center caps scratched beyond belief. I immediately returned to the store and told the employees in the tire department where one said to go get them replaced at the dealership and i would be reimbursed. The next morning I called the dealership to get a price. The total price was $297.33!!! I decided to call the store manager before paying to ensure they would pay. He ensured me they would. Three days later the caps came in and when I arrived Sam's with my receipt, the employee that scratched them apologized. After he returned to work, the woman at the counter told me they were going to fire him because this mistake!!! (For his honesty) Then the manager came out and told me that I was lying and that the security camera showed him placing them shiny side down on the ground but they did not scratch them and they will not reimburse me... Now I am stuck with a $300 set of center caps that I could not afford. Thanks for nothing SAM'S!!! I have told all of you, all of my family, and sent an email to my entire department at work as well as sent several posts to many online forums. Whatever you do, keep your vehicle far away from that place. This might cost me $300, but I will ensure that they lose in excess of $3,000. If I continue to spread the work to enough people in the next 10 years maybe even $300,000. I would personally like to know that I cost them $3,000,000!!!
10
Jan
Posted by scooter
My husband and I have been card holders for 15 years and we moved a little over a year ago to another state, in the move our credits cards were lost or stolen one being sams club. we promptly reported it and were told to go to any sams and would be given another one. we did so a couple of weeks later and got the card and thought no more about it. We used the card several times and we didnt however use it as a credit card as we paid cash. ( dont much like to use credit if I dont have to ) well we retired in November and moved back home to SC. went to sams to get some things and attempted to charge it only to find out we were given for our replacement card a regular membership card not a credit card. manager said no problem lets call GE Capital and get you taken care of. she called and was told that now too much time had passed and we had to apply again even though we werent the ones that made the error. Well we reapplied and the supervisor entered everything and guess what? we were denied. so we paid for our items left and the next week got a letter from GE CApital that said we were denied because we were DECEASED! we called GE immediatley and was told the numbers that the manager entered for our socials were not our and she didnt think they were even socials! we go back to SAms to get it corrected, now we get store manager who says give him a day or two and he will call GE and get it repaired and get our cards. Well it is january we have no cards, have made 3 trips to sams to fix this because now because of that supervisor's imput error, equifax thinks we are dead and all of our creditors put holds on our credits cards awaiting proof from us we are alive! Equifax said it may take months to fix! Went to store manager 3 times and he said "sorry" I can offer you and 20.00 gift card if you upgrade your membership today!!!!! what do i do now?
07
Jan
Posted by ironmanfinisher
on 1/7/2013 travling form Painesville, Ohio I stopped in Mentor Ohio Sams club and noticed the gas price for regular gas was 3.28.9 per gal. , traveling to the west side of cleveland to Elyria, Ohio the sams club had regular gas for 3.09.9 per gallon. Why is there such a big difference in their prices when they get their fuel from the same terminal in Cleveland hank you Larry Sarvis, A long time member
06
Jan
Posted by Alexa
I have been a member since 2004, Dec 17th 2012, my husband purchased a diamond ring to give me for Christmas, the ring fits to big, I went to the store to inquire about resizing, they said it will take 6-8 weeks to get back. i said i didnt want to wait so long so I asked for a refund, We did not have a original reciept, so customer serviced pulled up the order history, and had me take it to the Jewelry dept for full refund. Come to find out that the manager wanted to give me store credit, for not having the original reciept, however he had the proof of purchase in front of him, my purchase history, how clearer can it be. My huaband paid cash, and expect it back, the exact same way. Has anyone gone thru this. Please advise
05
Jan
Posted by Lyndalouise054
I have been a member for 7 years, in this economy attempted to pay off my account, was informed by supervisor Valerie at 1 pm my time and this phone call being recorded, was not able to apply my cashier's check to pay off my account as I had sent it to a wrong address, that the $700.00 payment had been shredded as your company does not accept a payment unless it could be electronically processed, she could not provide me with any documentation that it had been shredded, yet on this recording, she could confirm from some document that the check had not been returned to me or my bank, it had simply been destroyed. There was no phone call to me or my bank that, this was a standard practice from your company to shred $700.00 payment with no notification, or no documentation that would enable me to get the funds so it could be applied to my account to be paid off. I now have to not only pay additional payments to this account, I must pay for the loan consolidation loan I took out to pay off this creditor. Two other credit card companies, B of A and Discover Card accepted the same form of payment, Cashier's Check, why did your company not accept, and simply shred (destroy) my money with no return, no phone call, no notification at all? I will seek legal help to see that this does not happen to any other consumers.
03
Jan
Posted by ETWZ
I am a club meber since 2005 with club card # 404 42 100 350090833.I have purchased visio TV back 2008 and opened up a discovery card on point of sale.i have purchased an extended waranty to. I started having proble with TV starting 2010. i called the califoriniaa store sams club located at beach and imperial blvd and spoke to the store manager. he asked me for receipt i told him i have mis placed it.Then he inform to call credit company i was not successed. call back to the store the manager told me tough luck.i then stop calling the store and leave with my tv whichneed 5to 10 minutes to start we have to hold the on and off for several time beforeit brings any pictures on the screen.THREE WEEKS AGO I RECEIVED A MAIL FROM Sam's club my extended warrty will be expired on 12/09/2012. i was very upset for treatment i received from the store manager knowingly gave me a hell with out further checking the record. the store manager at la habra sam's club at california promisd me he will relpace it for me just to fax him the paper work . i did fax to him and i did not hear from him for two weeks. I then email CEO OF SAM'S CLUB AND WAL MART MRS BREWER. WHICH I DID NOT GET ANY RESPOND.cALL DISTRICT MANAGER MRS BERAND AT SAM'S CLUB LA HABRA CALIFORNIA SHE DID NOT HELP ETHER.I HAD A LEMON ON MY HAND I TRY TO REACH EVERY ONE NO ONE RESPOND TO ME OR CALL ME RESOLVE MY ISSUE.please some one can help me out. i need help despartely.
03
Jan
Posted by JRS
Manager did not care that I was soaked with gas from a defected pump. The gasket between the hose and nozzle must have broke, I assumed that it was water running off as it was raining. Smelled the gas and screamed at the attendant to come over and she just took her sweet time walking like it was no big deal, when I asked for towels again just took her sweet time as if she did not care. I then took my wife to her doctors appointment and came back and spoke with the manager who cared less that one of his gas pumps was spilling gas all over his customer. This seems to be the mentality of customer service now adays. They just do not give about their customers. Glad I also have a Costco card and will use it even more after this episode.
03
Jan
Posted by Anonymous
married managers messing with married associates. store manager knows and has been told by numerous people. they hold people accountable when in reality they are the ones at fault for not insuring proper training. the meat dept all stink and look filthy. my bet is most fresh areas in sams clubs could get the place shut down. I can go on all day but if managements bad what makes us think their bosses are any better?
02
Jan
Posted by crazylady
Im a very good customer of Sams Club. Probably 6 to 10K a year, i plan to cut back as little as 300 per month. A nice young man named Omar who worked at Sams moving carts, waited at my new car to tell me he had hit my car. My first thought was WOW an honest employee, but when he told me that he said i will be fired, and my reply was because your honest. I looked at him and said its a new car and i have a $1K deductable if it wasnt for that i would not say a word, but his nice young man, said no its my fault we will go in and tell them but i will be fired immediately. We went in and of course told them and i said this young man is an honest employee please do not fire him. Well, to make a long story short i went home , and in my gut i knew they would , and i called back spoke to the manager and yes they had fired him. Now the question is why would i want to do business with a corporation who has no common sense on what an good employee is? Do they want people out there in the parking lot not honest enough to say i hit someone car because it was rainy and cold and i slipped and the cart hit a car? I know they do want any liability on anything so they rather have an employee who would hit a car and not report versus an good honest employee that I would hire in an minute. So corporate america I know you will not give me Omars address or phone number, but it was at the Sams on SW 3rd in OKC, OK. Do you know why i want Omars address is because i would love to give this honest kid a check for a months loss wages because I respect him more than i do corporate america Walmart/Sams. Yesterday i went to Target instead of Walmart or Sams. I hope others will read this post and think twice of spending their hard working money somewhere else.
26
Dec
Posted by mbaraket
I have torn up my Sam's Club card. I don't care how much you might save (I go to COSCO now to save money) their service is the worse I have EVER encountered. I bought a Dell Laptop on August 24, 2012. Was returned to Sam's on Oct.3rd, 2012. Since that time I have talked to at least 12 Customer Service representatives from Sam's, including one from their Corp. Office. I am still waiting for my complete refund. I have already filed a complaint with the BBB and it was because of this complaint that I received a message from Sam's Club that a refund has been issued and should be credited to my checking account within the next 7 to 10 days, that was almost 3 weeks ago and I am STILL waiting for my refund. We are talking about over $700.00 of hard earned money that I did not have for the holiday gifts I wanted to buy for my family. Now I will have to follow up with the BBB again. I am almost 70 years old and just so tired of having these big companies caring so little about the people who use their services. NO Respect for one another any more. I can only hope that what goes around, comes around. I hate SAM'S, will NEVER SHOP THERE AGAIN.
26
Dec
Posted by Unhappy as All Hell!
I am also never shopping at Sam's again. I ordered a bed through the online service and still haven't received it - 30 days later. Their telephone staff is inadequately trained and unwilling and/or unable to assist customers when they need it the most. Their local delivery vendor is even worse to deal with than Sam's. Save yourself a lot of grief and shop someplace else!
26
Dec
Posted by Cadbein
I am no longer going to all my shopping at Sam's.
I have joined Costco due to the fact you do not have staff on the floor to help when YOU MOVE PRODUCT around every couple of weeks to even help find items.
So if you think that I will be a sheep and "graze" thru your store to find what I buy, you are WRONG!
Today was the last straw...Sugar in THREE places that your employees sent me ..yes, the last place on an endcap was correct, by the coolers.
WHY? WHY? WHY?
And lines to check out and to walk out..NO STAFF. Yet there they walk around on cell-phones...even while spotting the forklift driver.
This store is just so sad.
Goodby Evanston #6444
Craig
23
Dec
Posted by corporate inquiry
I have purchased broccoli crowns three pound bag green giant brand for years but a few months ago you changed to a different brand that has very small broccoli crowns in the bag that go bad much quicker and cost more per pound due to the bag being only two pounds. Please change back to the green giant bag three pounder and I will once again buy your broccoli crowns.
21
Dec
Posted by G2LVME
Sad Christmas, I have the same story with a Nikon D5100. They told me the money would be back in my account is 72 hours of not shipping and it's still not there and now I have nothing under the tree and a $600 hold on my checking account. I swear I have wasted at least 6 hours on the phone and have gotten no where. They did re-credit my gift cards ($175). I am about to call again and see what excuse I get this time. Ugh!
19
Dec
Posted by Sad christmas
Thanks to sams club there will be a very unhappy kid with autism christmas morning. I ordered the one thing my son Want for christmas last week. Had to save money to get it for him. I ordered him a canon rebel camera cost $550 approximate
I received a comformation email saying it all went thought. Yesterday I was wondering y I did not get a email with shipping info so I went on sams club account and seen the cancelled my order no email nothing warning me of this. I call them and talked to a supervisor she said it was a glitch in the system. So I reorderd it again. And the supervisor informed me that it was in stock and the has 59 of them and offered me a 20% discount .So sams club charged my credit card twice that's over $ 1200. I went to my account today and they cancelled it a again I called a again and they said they where out of stock. Wtf and there nothing they can do about. Now I have no camera for my son christmas morning and I cannot go somewhere else to buy it cause it takes time for them to it money back on my credit card. They want to give me a gift card to try to make up for it but won't receive it for 4 to six weeks I don't want gift card I want my sons christmas prsent
Thanks a lt for killing christmas for my son
18
Dec
Posted by Infuriated_In_WI
Sam's Club is a horrible place to work. They treat their employees like trash and don't even have the heat on for them. And they say that they follow the company rules when they don't even do so! They give away thousands upon thousands of dollars in free money and when the employees try to do their job and foloow the rules, the managers make them look like idiots! And they coach them and fire them for no apparent reason. They change the employees schedules on their days off so they can get in trouble when they get back. It's a horrible place to work. I hope they go out of business.
17
Dec
Posted by Seymour Skinner
U guys don't care about ur employees all u care about is money. U work us to death. U stress about plus and credit which is such a stupid idea. U ruined schedules so parents can't b with thier kids and students can't go to scool. U give such pathetic raises. So many members r fed up with u guys and u don't have a clue.
Costco is so much better.
U guys need to rethink everything.
Also stop coming to SAMs club and bothering us employees and managers bcuz we no w
hat were doing and u don't.
Go Costco
14
Dec
Posted by Anonymous
I started work for Sam's Club in VA back in Nov to try and help with the holidays, while I was in training the leads for the cashiers are very rude. They need to learn how to respect their employees and have the right people training... Anyways never went back to work. Was to receive a last check before Thanksgiving and here it is December 14, called on December 4th they still had it, asked for it to be mailed still to this day I don't have it... Called again today they say they don't have it... Well where is it then? Very frustrated
12
Dec
Posted by Idiot Shopper
I PAID $517 AND A FEW CENTS TODAY. YES MY PAYMENT WAS DUE TODAY! I SUPPOSE THAT IS $25 YOU CAN'T STEAL THIS MONTH ALONG WITH YOUR CRIMINALLY HIGH INTEREST RATE.
WE PAY MANY BILLS BY COMPUTER AND SAMS IS THE MOST DIFFICULT, ALMOST IMPOSSIBLE TO SIGN ON TO. LAST MONTH I GOT FRUSTRATED AND GAVE UP. THEN I FORGOT ABOUT IT; THEREFORE I WAS 2 DAYS LATE IN PAYING $39---THUS A CHARGE OF $25.
THAT EQUATES TO A 640% LATE FEE CHARGE. I REALIZE "YOU JUST WORK THERE" AND THIS LETTER WILL GO NO HIGHER. TAKE THE TIME TO SEE HOW GOOD I'VE PAID MY BILL OVER THE YEARS AND YOU WILL GOOD PAYMENT HISTORY.
AT ONE TIME I WAS AFFILATED WITH A COMPANY OWNED BY GE, AND REALIZE, THIS IS ALSO GE. I KNOW THEY ARE "MONEYGRUBBERS" WHO SHOULD BE ASHAMED OF WHAT YOU HAVE DONE TO OUR COUNTRY.
WITH "PRIME' BEING 1 OR 2% HOW CAN YOU GUYS CHARGE SUCH A HUGE AMOUNT OF INTEREST/ WHERE ARE THE USARY LAWS WE ONCE HAD? BE ASHAMED, AS I WILL BE FOR EVER CHARGING ANYTHING.
I DID HOLD SAMS TO A HIGHER STANDARD BUT SEE I WAS WRONG.
Assume you charge $1,000 at Sams on your card (operated by GE Credit) With roughly 9% tax, you have charged $1,090. Make minimum pmts over the year and one late fee $ 25 and their criminal appx 25% interest, your purchase of $ 1,000 costs you about $ 1,387. It's a club of money makers and we ain't in it.
11
Dec
Posted by AliMaeJ
How can a corporation like Sam's Club not accept Visa? Pay the fee and deal with it... Your company clearly does not care about convenience for their customers. I left $350 worth of goods sitting at your register because all I had on me was my visa credit card and half of the cash. Done with Sams.
10
Dec
Posted by BrettG
I'm going to keep short and sweet. I purchased an Asus x53e-BL31 laptop at the South Sacramento store (#6622 at 8250 Power Inn Rd Sacramento, CA) for a normal price (white pricing tag) of $292. It has never, since day 1, worked. It boots up into Windows 7 and within minutes locks up. I tried to replace it at Store #6622 who said they didn't have anymore. The manager arranged for a replacement to be acquired from Store #6623 at 3360 El Camino Ave, Sacramento CA as their inventory showed 3 in stock (1 is the display model). We were going to purchase the laptop at the El Camino store (at the purchase price from store #6622). It ends up that Sam's Clubs don't interact and pricing between stores is not consistent and they do not honor the pricing of other stores. My girlfriend (non-technical) purchased the laptop at store #6623 for the agreed upon price. BUT, according to the manager at #6623, because the DISPLAY MODEL had never left the store, it was a NEW item. So she ended up with the display model, which by Sam's Club Corporate and ASUS is legally NOT new and marketing is as new is deceptive marketing. Now I'm trying to get that laptop replaced with a new one (we have several stores in a 20 mile radius). Only problem is that, Sam's Club stores don't interact and don't recognize pricing at fellow stores. So I have to pay $399 for the replacement laptop or just return the laptop for a refund. ASUS Corporate said this is not how their resellers should be representing their products and that a display model is NOT new. So we have deceptive sales practices, supported by Sam's Corporate. I'm trying to work out an exchange as I need the laptop and it is clearly obvious that there are other stores with the exact model in stock.
As it stands now, either it is replaced with a new same model at the price I purchased it for or Sam's Club will have to answer to the State of California Small Claims Court, The California State Department of Consumer Affairs, and the Attorney General.
08
Dec
Posted by Anonymous
I have seen numerous work place violations dealing with 1. a hostile work environment at store 944. caused by a person called Lue Dryer. 2. I have seen her deny the cashiers at time the right to use the restroom when they need to go. 3. I have personally seen her pick out one cashier and harass her/him continuously and treating her friends with favoritism. 4. I have ask numerous people about this person and have found out that she has in the past and probably now falsified company documents in order to get people fired. 5. this Lue person has also has violated federal regs, as well as state regs. and the upper management has turned there heads and let it go WHY? 6. This is not the atmosphere Sam Walton wanted for the people that worked for him. I will give your company 10 business days to correct these problems before I seek further ramifications against your company for the miss treatment of your employees. I have red the Federal regulations prior to doing this and if I don't raise the flag to you first I am wrong. You now have the obligation to investigate these charges before I move further on with these violations. I would suggest that you remove this Lue person from the store because she is the center point to 90 % of the violations. The personnel at the store other than Lue Dryer are really nice and very helpful but every time I have been in the store and this Lue person is there I have noticed a very hostile environment. WHY? You should also get ride of the Manager for allowing the Lue person to commit so many violations. I have watched her numerous times have a double standard with the cashiers. This is against the law. OSHA plus State laws. Please take care of this disturbing condition as soon as possible Please. Myself and other are looking at not renewing our memberships because of this.
07
Dec
Posted by Anonymous
Silly Sams Clubs in Knoxville have one store with hot dogs at the same price as Costco, but the other Sams store in the same City has the hot dogs marked up 20 cents. What a rip, make the hot dogs and all the prices at both stores in the same city the same.
Else, the customers know where the lower cost are. Yeah Costco.
07
Dec
Posted by Kenpogary
As a business owner actually like shopping at Sam's Club unfortunately they do not accept American Express along with several other businesses that I know I don't shop at Sam's Club for their big items they go to Costco instead because they accept American Express. Myself along they've lost several thousands of dollars last year not to mention the years before just because they do not accept American Express that's a shame.
05
Dec
Posted by Anonymous
I recently worked for sams club and was treated so rude by the employees. Comments like it doesnt take a rocket sientist to figure that out and called a weirdo, alot of differant insults. Not only me but other employees, it is so sad,I just couldnt go in to work anymore, still hurts.
04
Dec
Posted by SAM CLUB RUDEST
I sent my 16year old in Sam Club Raleigh NC,on Calvary Dr. To pick up some milk the cashier black exlarge female,told my son to tell his mom to come in and get it her self Im wasnt feeling well that day and asked him to get it for us we have the same last name. My problem is she will let her family steal tv for the back get employee discounts from her card but when It come to a customer mom that pay fee and shop at Sams Club Calvary Dr faithly she turn with a bad attitude and say tell her to get it her self.That is unprofessional and rude.
28
Nov
Posted by Anonymous
The Sam's Club in Charleston WV is HORRIBLE!! There is a manager there that is rude,& acts like she's better than EVERYONE! She's very demanding, & thinks that 1 person should be able to do the work of 5 people. She also allows the team leader in the bakery to chew snuff(like chewing tobacco)in the bakery while handling food. She also knows that the team leader talks bad about other employees in the bakery when sitting in the breakroom with other employees. I don't think that's being very professional! They both have their picks of employees who they like & treat better. If they like you, you can get by with anything. You can take longer breaks, a longer lunch, & you can call in when you want to without getting warned, or wrote up. How fair is that to other employees? I have always been a hard worker with a great work record, & I have NEVER had any trouble at the 2 jobs I have had in the past 20 years. I have been degraded, embarrassed, screamed at & basically told that I'm not good enough by the manager. I wouldn't work for Sam's again if it was the last job left on this earth! The bakery manager, & the team leader have left me feeling worthless,& discriminated against.
28
Nov
Posted by auditor
Colonial Heights Va - I asked Roy the manager if I could pick up a cake for the soldiers on Ft Lee 1 hour early on Dec 6th for appreciation day this was on the morning of 28 Nov 2012....I was told Sam Club is open but to business customers only from 7 - 10 I explained to them I need the cake to be in the office by 10 am because the ceremony started at 1000 I was told to purchase a business card.....why should I purchase a business card for a one time deal.....I have a customer card already.....I was given a 1800 number to call and Roy told me he will NOT alow me to pick the cake up even 30 minutes early.....wow thanks manager Roy you appreciate the soldiers protecting YOUR COUNTRY!!!!!!!! POOR customer service I have been on this 1800 line over 25 minutes trying to get permission to get this cake
27
Nov
Posted by kesho
HORRIBLE!!!!
I ordered a WII online from Sam's November 22, 2012. I got an order confirmation email and the money was taken from my credit card. I haven't received a shipping email, so i went to check my order status and it shows cancelled. So i call Sam's and they tell me it was cancelled because they are out of stock. REALLY? So they get to pick and choose who's order they can cancel without letting even letting me know, why would my order even go through if they were out. This is the most ridiculous thing i have ever seen. Then she tells me they can give me a call when there are more in stock and i can receive the same price. OK so they cant email or call me to tell me they choose to cancel my order but I am suppose to believe they will call me when they get more and i can have it for the same price? RIGHT.
27
Nov
Posted by dissatisfied customer
On Monday November 27, 2012 I went to the Grand Prairie Sam's Club to pick up some cupcakes I order for my son. I was in the store that past Saturday. I went to check out and the cashier shouted "WHO"S CARD IS THIS!!!!!!! (as she was holding the crd in my face) All I could say was 'Excuse Me' and she replied Shouted again "WHERE DID YOU GET THIS CARD THIS IS A MAN ON THIS CARD!!!!!! I told her to get a supervisor she stormed off getting a supervisor but apparently this one was her friend they stood to the side and I am assuming discussing me. Which I found very unprofessional. The supervisor came over and she was nice nasty and I guss she was doing me a favor by allowing me to purchase my cupcakes. She told me that I can't use my husbands card he has to be with me. REALLY So I told her how rude the cashier was and she blow it off. I then ask to see a real supervisor/manager well they sent this guy whom wasnt much better he was fake and nice nasty as well. He would not give me the cashiers last name told me he did'nt know it like I am boo boo the fool. I did not appreciate being yelled at and questioned like I was a child and the whole situation was handled very carefree. I will tell everybody I know and don't how nasty the employees and managers are in this Sam's.
20
Nov
Posted by Phil
We purchased a home in Florida and joined Sam's Club in Feb.2012. We returned home to Canada and now have come back to Florida in Nov.2012 and will remain in Florida till April,2013. I am sure we are not the only snowbirds in Florida. So we applied for a Sam's Mastercard at the Store in Vero Beach Florida and gave our Florida address. We received a letter from GE Capital that their was not Credit Report on us as we do not a a Social Security number. Of course not, we have Social Insurance Number in Canada. I am appalled that Sam's Club would have GE Captial handling the credit affairs without being able to access credit reports by Equifax in Canada as well as the USA. My wife is a retired Corporate Credit Manager in Canada, she was able to access Equifax U S credit reports with no problem I even supplied my social insurance number on the application. I was unable to contact GE Capital and speak to the person sent the letter. We called the Sam's we applied at and they said they could not help us at all.
So instead we went to BJ' Club in Port St.Lucie, we were treated like GOLD and as a plus they accept Visa as we have Visa card with RBC Bank USA, so go figure how they can access reports on Canadians and GEcapital cannot. We will no longer shop at Sam's Club. BJ's prices are also the same and on some items lower. We also deal with Costco in Canada and are treated like GOLD there too. I would appreciate a reply or does Customer Service not a priority at Sam's.
19
Nov
Posted by dod1439
as a 15 yr customer of Sams Club, I was appalled at the attitude on Sunday 11-18-2012 when my husband & I arrived for the VIP 8:00-10:00 shopping experience. I stood in the line for a 1/2 hr. & told my husband (who has a disability) to come to the sideline at 8:00PM. When I finally was allowed to enter Sam's I waved to my husband to enter with me, which immediately was told by some rude security person, that my husband was not allowed to enter with me. He & his woman accomplice argued with my husband.
I was thoroughly disgusted & reported this to the mgr (Eddie) who said he would talk to the individual. I doubt whether that ever happened. I think this rudeness was totally uncalled for and there was no reason for my husband not to be able to enter the bldg with me. My husband is under therapy for his legs, which made no difference to the rude burly guard. I now have a different attitude towards mgement at Sams.
13
Nov
Posted by anomymous
Knox Shopper,
It appears a real big box store came to Knoxville, and everyone notices some huge differences. I won't be renewing my Sams card, and Costco gets my future business.
We also noticed that Costco hires people of color and Sams East and West Knoxville appears to have essentially no black persons and looks like a racist oriented group. It appears they have one black asst. manager, and that doesn't cut the mustard. Sams appears to discriminate against blacks.
I think everyone notices a huge difference in the operations for Costco Vs. Sams, and when we see essentially no black employees, the black community is going to take business elsewhere.
Poor service, everyone in horrible moods at Sams, and even with the face lift the place isn't well managed. Plus, everyone found out just how much Sam's prices were inflated, as we saw Sams cutting prices on tons of things to match Costco.
Everyone learned and saw and we are taking business down the street, where the prices are less inflated. Sams prices didn't even match Wall-Marts half the time.
Goodby Sams Club, hello Costco. Where the hire persons of color.
09
Nov
Posted by anonymous
Hello Sam's Corporate,
I appears that all the Sam's management is busy at the West Store in Knoxville due to Cosco's grand opening today. Mark Down area has disappeared and many things tuned up, including lowering the cost for the hot dog combo.
Now, the last time I looked going out the door the Manager's name and card was missing from his picture at the exit, and perhaps that essential contact info also. Also, noticed it took some time to get all the stores clocks (meat dept. and Cafe seating area) reset for the new time last week-end that causes some confusion.
Might want to take sure Tony has this card in place at the Exit door, if you really wanna look good.
08
Nov
Posted by ssylva
I was shopping in Sam's Club in Asheville North Carolina and after having back surgery two weeks ago, I used the only mobility cart that was available, when it ran out of power one of the Sam's associates pushed me to a plug so I could get the cart charged. After a short charge I continued with my shopping and ran out of power near the Orange Juice so I plugged the cart in again and a young assoicate of Sam's named Jonathan asked if I need help and got the OJ and put it into my care, he asked if I needed to do more shopping and I told him that I would wait for the cart to charge he followed me to check out and pushed the cart when it would not go, pushed me out to my car, loaded and asked it there was anything else he could help me with, I told him no and told him that I appreciate his help....I feel that he is an asset to your Company and wanted to make you aware of this kind jesture.
27
Oct
Posted by jonny smith
Went to sam's club #8218 in fayetteville nc today. asm disabled
with broken knee (permanent). son went to get a sam's club power
scooter for disabled customers. couldn't get into the scooter
due to not having a swivel seat. suggest that all sam's club and
walmart stores switch to or replace all disabled scooters with
swivel seats and arm rests so people who cannot stand or walk can use the scooters to go shopping in your stores. There are a
lot of disabled veterans in fayetteville nc, this would surely help them tremendously. thank you jonny smith
24
Oct
Posted by momof3
The sams club east in wichita ks, has the rudest, most unhappy, rude workers. Went to customer service, i encounter her everytime & shes never been even remotely friendly or have a smile on her face. Shes a middle aged, african american woman w/glasses & i cannot believe she gets away w/her attitude & the way she treats customers. Whike shopping, ran into several otger unhappy women workers, who are not friendly or even try to pretend to be nice to customers! Getting ready to quit sams all tigether. My husb went w/me that day & even said to me 1st how many rude, unfriendly, employees they have! Costco, come to wichita, please...or Sams...MAKE yoyr employees accountable for their attitude & behavior towards customers!
18
Oct
Posted by COSTCOMEMBERTOBE
I officially will NEVER shop at a Sam's again. I will be purchasing a membership to Costco if I decide I want to go the club route again, even though, I will probably just stick with the local grocers and Target for my other items. I purchased a camera for my daughter for her birthday. She used it a little outdoors, which was fine, but recently used it indoors, and it is horrible.
We went to take it back, and only wanted a store credit so she could purchase a higher priced item. Well, this is where all hell broke loose. We were told that my membership expired a few days ago, and the only way they could do business with me, was for me to renew my membership! REALLY? Are you kidding me? BULLSH*T! I originally planned on renewing, but the attitude from the staff at the Sam's on Lemay Ferry Road in St. Louis, definitely has made me decide I will NEVER EVER EVER go to Sam's again. Wow, where is the good faith in making a purchase? They will sell you a membership and sell you all kinds of high priced items, but you better be a member on the day you want to return something. Can you spell BULLY? Holy Cow, I couldn't even believe what I was hearing. I would rather throw that camera in the trash than buy another item from this store after the ignorance I had to put up with tonight. Keep your crap Sam's. There are plenty of other business out there, with much better customer service, and good faith than your lovely Cheryl (RUDE), Tammy (DUMB) and Greg, (ARROGANT, RUDE, etc.) Oh, I don't have their last names because they told me they didn't have to give them.
18
Oct
Posted by me and you
sams club in council bluffs iowa is a dirty,rude and not a happy place to go.I used to like to shpo there ,but can never get any one to help ous. and when we do there so lazy and dont care about it.I got three of your people name, on there name tag finally, usually you can see there name tag .One is name Rhonda,I was told she is a office worker,but the day we talked to her she was on hte floor ,very rude liked she was to good to help you so we did not upgrade our membership.then any was named Mary ,SHe is a asst. manager orsome how in charge,she talks very bad to the people that work for her, and when you ask her where something is she never show you she tells someone to help you Rude and lazy,. And there is a short older gal always sees her out side smoking,she has on black pants and a white shirt she wears,very loud and rude to people know it all kind of person I ask and her name is (Cynitha or Cindy) Not at all helpfull,or nice to anyone .I WE fell if thing dont change there were not going to shop there if realy need we will go th the Omaha store,and that if we really need too.Its bad when a few people have to be so mean that even your member need to looked eleswhere. I will not be back untill I hear thing are better,hopefull. thanks for your time and I hope this help with that store,Its not a happy nice place to shop .
12
Oct
Posted by Anonymous Memphis
I bought an extended service plan when I bought my laptop from Sam's in 2011. Well, they repaired it but when they shipped it, they sent it UPS and without a signature release. Needless to say I never got my laptop, nor did I get anything but the run around for a month. Today they finally suggested "I" file a police report for my stolen laptop. I suggested they require the service center they contracted to repair my laptop, to pay for a replacement since they had it DROPPED OFF! No one from UPS or Sam's will talk to me since UPS says they dropped it off. For all I know, the delivery guy took it home with him.
Now my son is without his laptop for his junior year of college, and I am out $600. My move to Costco is going to be sweet! I'm taking 5 more Sam's customers with me. I know this won't hurt their bottom line, but I am going to put this all over FB, create a BLOG and maybe even contact my local news media's investigative reporters.
06
Oct
Posted by Anonymous
I am new to Florida and I just had the worst experiennce ever at the sams store # 6431 I am very upset I have had the worst experience ever at the sams club located at #6431 where the store manager Carol Rafferty who claim to have been there 10yrs was utterly rude and tried several times to deny me service as well as told me that I should have went to the store I made the purchase at . I have been a customer at sams for many of years and and the service I received today was way out of hand and went to far then for Carol to be a manager she was very unprofessional and there is no way a lady of her character should be a manager at any store that Mr sam walton built at all. I am a business owner and customer service is our number 1 priority no way should she have yelled at me as a customer and call me a kid when I am a grown woman and then to tell me to shut up and let her talk was way too far I will say this they need to retrain that store ASAP because I will be cancelleing my account as well as to let all my clinets know in FL, NY , MO , IL and TX to make sure they set up with Costco and to not go to Target and that Sams nor Walmart know how to treat there customers at all and they go back and forth instead of pulling the customer to the side . I was very upset and then to be told that I am a liar in so many words in my face was over the top. then she called the store manager Willy St louis at his house and then go tell him that i claim to not have received a card for my rings that I purchased. I ask that you please do something about the service that was provided ASAP due to that I came home with a major headachce over the agravation that the store called me.
05
Oct
Posted by Anonymous
I believe Sam Walton would roll over in his grave if he knew how I've been handled in trying to communicate a complaint. The switchboard just transferred me to a line that rang about 40 times and then just went silent.
I wanted to report to them that it appears to be impossible to get a credit line for their Discover Card revised upward by GE Capital Retail Bank once it was set on opening an account. I'm a retired person with credit scores of 808 of a possible 850 with Transunion and a previously reported 990 of a possible 990 with Experian. I now have a total of two active credit cards (one is another Discover) that have credit limits of $16,200 and $12,000 and I wanted to drop the other Discover Card and replace it with a Sam's Club Discover Card (my balances are ALWAYS paid in full each month). GE Capital Bank will only grant me a $3,000 credit line and when I try to speak with humans, they say that's the best they can do. I even spoke with a GE Capital Retail Bank supervisor at 866-220-0254 identified to me as Josh ID#28442 and he said it's a business decision that he has no power to adjust?
Sam Walton would have blown his top if he had observed my entire experience because, to top it all off, I don't think anyone at the home office with any clout can be made aware of this crap.
I've always been a loyal and satisfied Sam's Club customer but this makes me wonder how long that can last.
21
Sep
Posted by george
have been a member of sams club since they opened in fay. nc. complaint that i have is there lack of concederation for their handy capped customers. I shop at fay. and lumberton nc and am handycapped cannot walk far. employee at lumberton store told me they were alotted 6 handycapped scooters. went there today to shop and they only had 2 that were serviceable. i go there about twice a month and spend between one and five hundred dollars each trip. there is a b j s comming to fay early next year and i am plannning to see how they handle handicapped people as sams don't care much for them.
19
Sep
Posted by JUDY
SAM`S CLUB BRINGS IN OUTSIDE VENDERS ON OCCASION. I ALWAYS FEEL THESE CO. AND THEIR PRODUCTS ARE LEGITAMITE. I PURCHASED AVANTI DEAD SEA COSMETICS AT A VENDER. I WAS VERY HAPPY WITH THE PRODUCT. I WAS TOLD BY THE REP THAT IF I WAS TO GO ON LINE THEY OFFER SAMPLES. WHICH I DID. I ORDERED $5.95 SAMPLE WHICH I NEVER RECIEVED. HOWEVER IT IMMEDIATELY ENROLLED ME INT A CLUB TO RECIEVE A MONTHLY PRODUCT FOR $89.00. I E-MAILED THE CO. WITH NO RESPONSE. I CALLED TO FIND THE # WERE NO LONGER IN SERVICE. I THEREFORE NEEDED TO GO THRU MY CREDIT CARD CO. WHOM FOUND THE SAME TO BE TRUE ABOUT INABILITY TO REACH THE CO. LONG STORY SHORT THE COMPLAINTS ON LINE RE: THIS SAME PROBLEM ARE ENDLESS AND EVENTUALLY CONTACTING ATTORNEYS. I RELAYED THIS INFO. TO A MANGER AT THE SAM`S CLUB IN EASTON PA. WHERE I SHOP. THE MANGER SHOWED VERY LITTLE CONCERN . I SUPPOSE I DID NOT LEARN A LESSON AND NOW HAVE PURCHASED 2 SETS OF CLINGSWEEP REUSABLE LINT ,PET HAIR ROLLERS WITH A LIFETIME GUARANTEE AND BOUGHT THEM FROM A VENDER ONCE AGAIN AT SAME`S CLUB. THE FIRST ONE I USED RIPPED. I WENT ON LINE TO SEE IF I COULD GET A REPLACEMENT. ONLINE STATES THIS PRODUCT CANNOT BE FOUND. THEY ALSO OFFERED 25.00 gift certificate for resturants with a purchase. I SPENT 40.00 AND REC. 2 CERTIFICATES. THEY DO NOT TELL YOU THAT THE CERTIFICATES HAVE SO MANT STIPULATIONS ON THEM THAT THEY SEEM VERY DIFFICULT TO USE. I NOW HAVE A LIFETIME GAURANTEE PRODUCT FROM A SAM`S CLUB VENDOR THAT CANNOT BE REPLACED. IT WOULD NOT SURPRISE ME IF THE GIFT CERTIFICATES ARE UNACCEPTABLE. MY QUESTION IS THIS. DOES NO ONE AT THE SAM`S CLUB INVESTIGATE THESE CO. AS RELIABLE AND REACHABLE AND LEGITIMATE. IF SAM`S CLUB IS ALLOWING THESE PEOPLE VENDERS INTO THE STORE WHY IS NO ONE TAKING RESPONSIBILITY FOR THEIR LACK OF CREDIBILITY. I SUPPOSE IF SAM`S IS NOT INTERESTED, PERHAPS WITH THE ASSIST OF MY CREDIT CARD CO. AND THE BETTER BUSINESS BUREAU SOMETHING CAN BE RESOLVED. I CERTAINTLY DO NOT MIND PAYING FOR A PRODUCT THAT DOES WHAT IT IS ADVERTISED TO DO,BUT I AM TIRED OF PAYING FOR PRODUCTS THAT THESE CO. WILL NOT STAND BEHIND OR WORSE YET CANNOT BE REACHED. THANK-YOU FOR THE OPPORTUNITY TO INFORM YOU OF THIS REPEATED PROBLEM AT SAM`S CLUB.
13
Sep
Posted by knoxvilletn
What on earth has happened to Sams Club. I am a business member that orders twice a week from the Sams West Club in Knoxville, TN. The service has gotten to be terrible. I could go on and on about the mistakes, etc. Today was the straw that broke the camels back. NO LARGE CROISSANTS - WAS NOT SENT ANY FROM WHEREVER THEY COME FROM - HIGHER UP I AM SURE. East Knoxville - the same thing. The way the West Knoxville Sams is being run is a shame. Shape up or I am shipping out.
04
Sep
Posted by TWCREWS
2 WEEKS AGO i ORDERED AND PAID FOR TIRES THAT ON 8-27-12 CASME IN AND WERE INSTALLED. tODAY i GET A SCAM WA NTING ME TO PAY MORE MONEY ON THESE TIRE, SAID THESE WERE NOT THE TIRES i ORDERED AND THESE WERE 5.00 EACH HIGHER.tODAY THEY HAVE CALLED 4 TIMES WANTING ME TO TAKE A DAY OFF AND GO IN TO STRAIGHTEN OUT THEIR MISTAKE. hAVING A PERSON WHO IS NOT QUALIFIED TO DO THE JOB SHOULD NOT BE AT MY EXPENSE. wONDER HOW MANY THEY DO THIS TO EACH MONTH AND HOW MANY PAY UP FOR THIS SCAM. nsURE ENOUGH THESE ARE NOT THE TIRES i PAID FOR. wALMART IS GOING DOWNHILL WITH SAMS, SINCE THE SAME ITEMS AT WALMART IS THE SAME PRICE AS SAMS.
tHIS WAS MY S4ECOND AND LAST SET OF TIRES FROM SAMS THIS YEAR. cAN'T SEE DEALING WITH SOMREONE YOU CAN'T TRUST.
30
Aug
Posted by Anonymous
Shopping in Owings mills md Sams on August 30 with a 92 degree day temp. we purchased a snack and drink and was told there was no ice..Sounds like not a big deal except the same thing happened the week before.. What is ironic to the situation is that a few feet away stands an ice cooler ( where bags are ice are sold) and when asked why they didn't use that ice ,the response was we were told we couldn't use it..What happened to CUSTOMER SERVICE?? A hot August Day take care of your customers..pLease!
18
Aug
Posted by Anonymous
I live in Boca Raton FL and was shopping at Sam's when a terrible rain storm came through. After completing my purchases and attempting to leave in a downpour I asked if I could exit through the entrance dooor as this would have saved me about 30 feet in a downpour. I was told absolutely no by 2 employees. Whatever happened to common sense by your employees? I had 2 items in my cart and the purchase receipt. I was hardly doing anything illegal. It was evident why I wanted to use this exit and I did explain why despite their objections. How can your employees b this ignorant?
