Posted by chiefbeav
We have ordered a number of items before with good quality and service, now we are having nothing but problems. We ordered a book and I watched as my wife was entering the order. I viewed the layout because I wanted to see one special picture, and the preview page looked great. When we received the book it was blank (No picture at all)I went to the preview again and at that time and it showed some pictures. When I called customer service the agent offer me a replacement at half the price, which we accepted. When I checked the price again after the photos were ready to reload the price was actually more than the original price. We called again and got a no caring agent and could not explain to him what was happening and he finally pretended that we lost contact and hung up on us. We called again the next day and almost the exact same thing happened again, including the lost phone connection. If this is the way we will be treated I think it's time to find another source.
