Posted by Tajs127
Staples employees are not helpful. I have at times felt that they thought I was lucky to be able to shop in their stores. In Nanuet NY I had to help a women use the printer. The employee told her he wasn't allowed due to Covid. That said all in all their employees are poorly trained. They use the headset intercom as a toy where they will say something under their breath about a customer walking in.
Here's my story.
I was injured and had back surgery. So everyday I would walk the halls of the Palisades mall in West Nyack. I would stop into certain stores daily to look around. One was the indigenous store of course Starbucks, Macy's and Staples. I would try and make conversation sometimes being that my situation really sucked. Or I would buy a product just so I didn't look or feel stupid stopping in to a store daily.
I believe because of this the employees may have thought I was strange. ( I Don't know. I can't hear what they're thinking)
What I can and did here a couple of times is a young lady talking over her headset. "Oh no, he's here again" was one. The next one was "oh no. He saw you!" I believe directed at the manager.
The second time I confronted the cashier. Saying, "did I do something to offend anyone here?"
I told him what I heard. He then got very defensive. Saying, there are 30 people here they could have been talking about anyone"
The store was empty of shoppers but whatever. He could be right.
As I tried to defend myself he raised it immediately up to a ten. Saying that I was calling him a liar. He immediately called mall security. All I had said was they should be more quiet when talking about someone coming into the store.
He then kept me in conversation. I thought to come to an understanding but it was actually to keep me in the store while mall security could get there. In my opinion he was readying a false narrative in case I called corporate which I threatened to do.
The store is closed as it was going out of business anyway in three weeks. Maybe that's why they were having fun at my expense.
Staples needs to work on the way their employees interact with customers. Even when they have decided that the customer is weird because he stops in too much. They had no idea what I was going through and as the man said when we were confronting the issue. "I could care less about your problems."
I'm in Best Buy right now buying ink. It seems everything is cheaper here.
Whether here or office max. You will never see me in staples ever again.
