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Starwood Corporate Office

Starwood corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Starwood Hotels and Resorts Worldwide, Inc.
One Starpoint
Stamford, CT 06902
United States

Phone: 203-964-6000


Starwood Corporate Office Comments

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I want to thank you and your staff Deokie for making my day, the Summit was very busy at breakfast we waited for a good 10 minute before getting seated this employee was not on duty but she took her time to seat us and get us started with breakfast and hand us over to Alex who did a great job. Ruth and Dave
Villages

Ruth Martin 11/16/13 6:57PM


Re: The Westin Ka'anapali Ocean Resort Villa.

We are in the process of finalizing the purchase of a timeshare at the above-mentioned property. Our comment is regarding the omission of important information during the sales presentation that has caused us some problems and will cost us money unnecessarily. We were offered an Explorer Vacation which we accepted AND PAID FOR IN FULL. We immediately made hotel and airline reservations (to get best airline prices).

A few weeks after we reserved our vacation, we decided to purchase a timeshare beginning 2014 (even-year) ownership. This made sense because we already had a vacation planned. We were told that we could exhange our Explorer vacation for an ownership week. This was great because we would have a room view that we are paying for and we would receive 50,000 points for the exchange.

The problem is that our current Explorer vacation has a Monday check-in day. Ownership check-in days are apparently only allowed on Fri., Sat., or Sun. Our options regarding this problem are all negative one way or the other.

I am particularly upset because 1) We were encouraged to make the Explorer vacation arrangements and 2) We were incentivized to purchase a timeshare within the 90 days following our acceptance of the Explorer vacation. NO ONE ever mentioned that there were check-in rules and regulations for owners. Had we been given an owner's manual and given directions to read before we made reservations, we would not have made that mistake.

Please take a look at your sales procedures to avoid this problem in the future. And, if there is any way possible to make an exception in our case, please let us know.

Anonymous 8/28/13 5:32PM

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