Posted by Anonymous
Subaru Fort Myers GM called this morning and will cover 1/2 the cost of my tire. That is above respectable and I wanted to follow up to my previous email. I will remain a customer! Thank you Mr Wingman and Ariel!!!
Subaru Corporate Office
Subaru corporate office headquarters location, phone number, address and feedback
Please find details for the Subaru corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Subaru corporate office headquarters information we have, please feel free to submit an update.
Corporate Office Address:
Subaru of America, Inc.
Fuji Heavy Industries, Ltd.
Subaru Plaza 2235 Route 70 West
Cherry Hill, NJ 08002
United States
Phone: 856-488-8500
Fax: 856-488-3196
Subaru of America, Inc.
Fuji Heavy Industries, Ltd.
Subaru Plaza 2235 Route 70 West
Cherry Hill, NJ 08002
United States
Phone: 856-488-8500
Fax: 856-488-3196
Subaru Corporate Office Comments
11
Apr
10
Apr
Posted by Anonymous
I am beyond disappointed with your service department in Fort Myers. I have, what appears to everyone except Ft Myers service advisors a factory defect in a tire that caused a flat in the middle of rush hour traffic. Ft Myers service, Johnny and Ariel told me I had to handle the warranty work myself. The work ethics of your service department is unacceptable, you have a good product, but why would anyone return to a place that cares nothing about the customer. I will be tracing my Crosstrek in this weekend and will never be a customer again.
08
Apr
Posted by Subaru
Dear Sir/Madam, On 3rd of April 2024 we took our 2017 SUBARU LEG OUTBACK VIN 4S4BSENC2H3320414 LICENSE 7XGJ597, mileage 27,788 to Timmons Subaru of Long Beach, California, because while driving on some rough city roads our car made a little knocking noise that we never heard before. The dealer test drove vehicle and went over bumpy roads and heard knocking noice coming from suspension, inspected components and found both front top hats and 4 wheel alignment making noice. Timmons Subaru gave us an estimate of $1,394.29 to repair this problems. They said that because this is a 2017 model Subaru is not responsible to fixing it. We strongnly disagree, and we firmly believe that Subaru should be responsible for fixing it, our car has only 27,788 miles, we are both retired and drive very few miles around the city only. We realize that our warranty is over, but we love Subaru autos, its great reputation, and we feel that all materials used should last more due to our low mileage. The car is in top condition, we have never driven it on rough roads (as advertised and promoted on TV adds etc), is alway kept in our inclosed garage. We're very disappointed with this issue and hope that Subaru would respond to this msg and take ownership of this problem. Please take care of this problem which it should never had happen with such low mileage. Thank you advance
28
Dec
Posted by Skyla
Bought a 2019 outback with 45k miles from Gainesville Fl dealership this is a certified used. Car ! The alignment was supposedly done. Took the car back 4 weeks and said the car is pulley to the right. Dealership stated nothing wrong,
The dealership attitude was not good called several times to the service department saying something is not right with the battery. No one ever called back
Went out of state for Christmas stopped at Arby's. Car was dead called AAA. To get a jump. Called my dealership the guy said " what are doing in N C"
He gave to a lady in the service department who hung up on e Took the car to nearest dealership had the car checked the battery was not good I replaced the battery with a 300.00 one The N C dealership was so helpful. Unlike the one I bought the car from I am. Just feeling the love for this car at all
27
Dec
Posted by giftur0212
2020 Crosstrek Hybrid
Currently having a new starter battery installed for the 2nd time in two years. It seems this is a known issue on several forums. I don't drive it everyday, but it should just die without any warning. The service person suggested a trickle down charger to be used on the 12v starter battery. Is that the best option? Is there any other fix available?
30
Nov
Posted by Christine
Disgusted with the service we have received after buying a new outback in March 2021. First problem minor second problem took two attempts to resolve rain getting in the driver side. Then the touch screen stopped working and we cannot get local dealership to look at it until December 20th. Now we ha rain getting in through the passenger side. Killed all excitement about this new purchase.
25
Oct
Posted by Riding on “donut”
10/25/2021- I'm writing this comment regarding my 2015 Subaru Legacy. I purchased my Legacy in 2014 and I have received good service from my local Subaru dealer located in Lee's Summit, MO. I'm just very disappointed in the 4 tires I purchased/replaced in 2019. The original tires lasted 5 years with only one repair within that 5 years. I replaced the tires with Avid ascend G 25VR8ASCGT:225/50 28.0 the very same brand of tires that were originally on the car. The total bill paid for 4 tires $906.26, R/O# 434274/1. The current tires haven't lasted 2 years, I'm in the process of having the third tire replaced with the 2 year road hazard warranty expiring on October 30, 2021. All 3 tires had slow leaks caused by a hole or separation in the inner sidewall. The sensor lights were always coming on even when there was no leak. Even though I had a 2 year road hazard tire warranty I have paid an additional prorated tire fees as listed below: 9/29/20, R/O # 453571/2 amount paid $164.14;
8/4/21, R/O# 472974/1 amount paid $92.68; 10/18/21, R/O# 477655/1 amount paid $ 200.01, tire wasn't prorated but warranty doesn't expire until 10/30/21, I'm asking for prorated credit when I pick tire up. Total prorated tire fees paid to date $456.83. The last 2 tires that were replaced had to have the tread shaved down. I'm driving on my "donut" tire since10/18/21 waiting to receive the new shaved tire. I'm a senior citizen that try to keep my car in good shape but I get very nervous when the sensor light comes on or slow leaks happen on tires that are less than 2 years old. I feel that the replacement tires were imperfect when purchased. I didn't include the dates I took the car in, because the sensor light was on, and no leak was found at the time. I'm not sure if this is the right site to air my disappointment, if it isn't please forward to the right department. Thanks for listening.
18
Aug
Posted by AnneMarie
I just wanted to say," the person who came up with the Subaru Forrester commercial with the Lab dogs should get a raise.if I could afford one I'd at least go and check out the vehicle because of the add.
The lab driving and passengers especially the pup signaling the bull in the semi has a powerful impact on the brain and feelings. This is called excellent advertisement.
30
Jun
Posted by Unhappy and very unsatisfied
I own 3 Subaru vehicles. Each was bought new. A 2003 Forester, 2014 Crosstrek, and a 2021 Outback Limited. I have gifted my older Subaru's to my two sons. I keep my vehicles in good shape with proper maintenance. In early 2020, my Crosstrek (under 100,000 miles) was in the repair shop at Irvine Subaru over 12 times in less than 6 months with repeat issues and new issues. This was during the height of Covid. For all my "troubles" I was offered a free platinum warranty, 8 years/120,000 miles on a new Subaru if bought by the end of last year. We researched. We talked to the service department about which model is tried and true...Outback. So we bought a 2021 Outback Limited. Fast forward 7 months to today, my 2021 vehicle has been in the Irvine Subaru repair shop 3 times. ?
Subaru is selling 2021 Outback models with the full knowledge of an existing amplifier issue!! They know it and they are not divulging it. My amp was replaced a month ago, and I am now having to replace it again. I bought a brand new car to stay out of the repair shop! No such luck. Shame on you, Subaru, for knowingly selling a faulty product. You had a loyal customer but I am no longer a fan.
30
Jun
Posted by No longer animal friendly
I'm contacting Subaru because I am so upset that ac and heat vent is no longer in the back.. you advertise animal friendly etc.. you only can get this option now if you get the limited.. your vehicles are not animal friendly without this .. it should be standard on all Subaru's..
I have a 2018 Premium with leather and ac in the back seat... ready to get another but now need to get a limited...
You lost my business and you should not advertise as animal friendly.. I live in south Florida and my animals and grandkids need ac in the back..
Shame on you .. you lost my business and I loved my Subaru..
12
Apr
Posted by Subaru User
I bought my 2021 Ascent on January 3rd. I have already taken the car twice for issues. First my 2.1 USB ports did not work. They fixed it saying the unit was burnt out. Then My blue tooth music was cutting in and out. Then they had to update my stereo system. GPS is not working properly. I was told I needed to update that my self. When I tried it was kicking me out without fully updating, especially after I sit there for a while. Dealership said it was not up to them to update it. Just Last Friday (April 2nd), When I came and started the car, none of the electronics or the buttons worked. No GPS, No Radio, No Media nothing worked for 40 minutes. I drove down the road and only when I stopped for gas and restarted, everything started working. This car has given me problems and I don't even have 4k miles on it. I have a 2016 Crosstrek and never had issues with it
18
Feb
15
Dec
08
Sep
Posted by Patricia
I recently bought a 2020 Subaru Impreza from Tom Wood Subaru in Indianapolis, IN. Can you please send me another survey? I gave a glowing review and then found out that my car that was totaled on June 29 (another Subaru) had not been paid off and I have received 3 bills from Chase Subaru saying I owed money on the wrecked car because the financial person at Tom Wood had not submitted the proper forms to Chase and to the gap insurance company. I just received my 3rd bill from them on a car that was wrecked in June, and I bought a new Subaru July 20. Today is September 7th, and this has still not been resolved by Tom Wood Subaru. I would like to fill out another survey please.
20
Jul
Posted by LeAnn
I am in the middle of purchasing a crosstrek from a dealer that is 800miles away from me. I have wired a deposit of 2,500 to hold the vehicle & already purchased auto insurance on the car. My problem at this time is the virus that I have came in contact with & the cold I have gotten. I have some other heath issues including cancer & just found out i need surgery in the next 10 days. My question is what am I to do? I want the car & my salesmen is great. But I can't get there to sign in July & the fear is the 1.9% interest rate will go up before I can get the contract signed. Any ideas of what I should do or what my dealership can do guarantee that rate in Aug if I am unable to get to the car before August 1st. Thank you for your help LeAnn Solomon
13
Jun
Posted by Anonymous
We have owned 6 Toyota's for over 25 years:4 Sienna's, 2 Camery's And we bought our son a civic. Now that we are aging we decided to buy a Subaru because of your reputation for the safety and quality. My husband decided after putting almost 200,000 miles on his car it was time for us to replace it with your highly recommended, by our friends, Subaru Forester. My husband picked it up from the dealer on March second driving one mile and as he discovered entering an unmarked exit of an interstate totaled the car. He was fine thank God and the construction truck parked on the side of the road as well, but our brand new Fotester's back window and roof accordianed when he backed up. The car was totaled according to everyone. Our $4 ,500 down payment was lost to us according to your dealer. After an incredible delay blamed on Covid 19 everyone has been paid by the insurance ,But now we don't have our old Sienna, our injured Subaru Forester but more importantly any part of our down payment of $4500.00 so we can replace the absolutely brand new Subaru Forester which we plan to love till our deaths. Love is your motto .Now we retirees in our eightees gave most of our retirement money to the down payment on a car we hoped would see us through our last years knowing it was the last car we would be able to buy. I would like very much to see some of your love and generosity along with all those during Covid 19 help us solve the sad situation we are in. Just one mile he drove in the new car. And we don't have a nice new Forester or money to consider buying something else.
08
Jun
Posted by Anonymous
Why don't you fix the head gasket issue on your 2008 -2013 models by adding two more head bolts so when the car over heats it doesn't warp the block causing leakage which you do not cover in your factory or extended warranty! My daughter purchased her 2013 Impreza from a dealer in Denver and now lives in Illinois and when she called her dealership to complain they gave her the run around! She's 23 and very Intelligent but was being treated unfair! The car is in Orland Park dealership waiting for an answer to see if this issue will be covered? By reading other comments on these vehicles and the same issues you would think that you would stand by your product? Do we need to call our Attorney General to get this resolved? Thank you, Hopefully we can get this problem resolved.
28
Apr
Posted by Cynthia
Hello,I would like to tell you all how happy I am with my new Subaru Outback Limited 2020. I trade in my car every 2 years and up grade so since 2014 this is my 4th Outback. My husband and I immediately noticed the increased suspension in driving, comfort in the seats,handling and increased interior room feel. The screen increase size is another positive. I could go on and on but I think my continuing to purchase Subaru Outbacks and have 3 of my friends buy one after talking to me,seeing and riding in mine is probably enough to make my point. Thank you so much for building a quality product that we can count on. Thank you Bert Smith Dealership in St.Petersburg,FL and Tony Kritikos for being so easy to work with ( he has sold me my last 3 cars).
18
Mar
25
Sep
Posted by Anonymous
I bought my 2013 Subaru Forester at Kendall Subaru dealer in Fairbanks, Alaska. I keep getting a letter (invitation to purchase another Subaru/other cars) from: A.M.M.S., 9427 Corporate Lake Drive, Tampa, FL 33634 but signed by the general manager from Fairbanks dealer. I need to know if Subaru is affiliated with this address; if so, would someone tell them to STOP sending me anything. I have been a customer of Auto Service Company (now known as Kendall)for nearly 20 years until I got very dissatisfied by a service back in November 2016 which never got resolved. I told them that I don't ever want to have anything to do with their dealership, but they just ignore me completely--and this is disrespectful! thanks for your assistance.
25
Jan
Posted by felines
I just wanted to let you know that the Pleasantville, NJ dealership is an asset to your company. Jamie (sorry I don't know his last name) and Bob King are the most honest salelsman that I have ever dealt with. I personally am a Legacy lover. My brother, Dominic G. bought a Subaru Legacy and a Forester from them. He also got my daughter to buy a 2016 Impreza. He also got several other family members to buy a Subaru because of the amazing customer service. I am leasing a 2017 Legacy and every time I get in the car, it feels like the first time. Two years ago my daughter bought a 2014 Impreza and she was hit head on by another driver. All she had was a tiny cut on her forearm. Naturally the car was totaled. When I went with her to get her things from the car I felt physically sick. The whole front end was pushed up to the dashboard and my daughter walked away from it. I can't thank you enough for making such a safe automobile. I will never buy or lease any other car than a Subaru. God bless.
16
Jan
Posted by Greg
I could not be more unhappy with Subaru than I currently am.
This is my second Subaru. My first was an Outback I purchased new from Barber Subaru in Ventura. Unfortunately, Barber is no longer around. We now have Kirby who I am just as unhappy with.
At this point, I'm almost done with Subaru in general. The service or lackthereof I have received since purchasing my used 2009 Forester has left a sour taste in my mouth.
I have a 2009 Forester that has a Takata Recall along with a secondary air injection pump.
The letter I received from you states to "immediately" contact my Subaru Retailer. So I call the dealer where I purchased the car. I am told they cannot perform the recall until July.
Is this an acceptable solution for something that can "cause great bodily injury or death"???? I think not.
The interesting thing is that the dealer in Thousand Oaks can perform the recall much sooner.
Can you please explain to me how this can be?
I have called your customer service folks on numerous occasions, they have been no help either.
I have been told Subaru isn't liable, that it's the dealers responsibility.
All I know is that Subaru is the manufacturer. If that air bag explodes causing "great bodily injury or death", guess who is responsible???
That's right. And if that happens, you better believe I will seek legal council.
And July is an acceptable time frame to resolve this?
6+ months? Really??!?!?
I find this to be completely unacceptable.
Shame on you Subaru.
07
Jan
Posted by Anonymous
I am writing about a problem I have had with my 2014 Forester. Approximately 6 months ago I noticed that the front driver and passenger doors were rusting inside the door frame. This was very concerning as it was not identified during the warranty period, even though I have routinely have had my maintenance done at the dealership following the recommended service intervals. The dealership is Brunswick Auto Mart located at 3031 Center Road in Brunswick, Ohio 44212.
Once the problem was identified I did contact Subaru customer service at the national level as recommended by the service department at my local dealership. I repeatedly emailed, sent pictures of the issue, and also obtained two estimates for the repair of the doors. I never received a reply regarding the outcome only ongoing communication with no conclusion. The complaint number was SR#1-17020731903 via a representative Sam Wilcox. The last communication indicated that I should go through Marksman Autobody which is the body shop that Subaru uses for repair and to go through the service manager, John Cross.
After much communication John Cross relayed that Subaru would cover $1500.00 towards the door repair which actually required the door replacement of both doors. This was never communicated to me by customer service it was only after the service manager became involved did I have any resolution after starting the process in June of 2016. The 5 year rust through warranty would only be applied if the doors rusted completely through which was not a good choice for both safety and cosmetics. Reluctantly I went ahead and had the repairs completed contributing over $1800.00 towards the repair completed last week.
Today, January 7, 2017 I was following up on my invoice for the repair with the service manager, John Cross, and he indicated that the doors were much worse than they appeared and that he has kept the door shells in the event Subaru wanted to see the doors. Additionally, he mentioned that he had another Forester come in with a similar issue although "not as bad as mine".
I have been disappointed in both the customer services process and the fact that I have a relatively new car with a $3500.00 repair for no apparent reason except that there was faulty assembly. The car has never been in an accident and is garaged every day. While I assume you will take no further action I have lost brand trust. I believe the dealership did what they could to support the issue but am concerned that Subaru does not stand by their product
21
Nov
Posted by Anonymous
A while back I wrote about the control knobs for the heat and air condition saying that I feel they are not the right shape> In order to see where you are you have to take your eyes off the road making for a dangerous condition. They should have a point similar to the ones on your 2006 outback. Also the instruments are hard to see during daylight hours.
A brighter light in the rear compartment on my Forrester is not in the right place (should be on roof)
Never gor a response to my letter.
31
May
Posted by Marty
I went in to buy my wife a Subaru outback. SHe loves them and wanted one. We researched them well on line, and I talked to several people that own one, and read even more on line. My main problem is this. I know what she wants, the color the add ones etc. It is not available now, as there isn't time to order one and get it before you shut down for the 2017 model. There is one we could get, but it is loaded with"junk" things as far as we are concerned. Things we don't want, and would never use, but it is the only way we could get it. It is almost $1,000 more than what we are wanting to pay. I am paying cash for the Outback, and it isn't cheap, it is great, I just hate paying $almost 1,000 for for a popular package number 5 especially since it has never been shown on the internet or when I called and spoke with sales people. It is slipped in on me, and I feel like I am getting taken advantage of having to pay for what I really don't want or won't use. It is the same way with the Moon roof. My wife and I are in our early 70s, we are not going off road, or sporting with this vehicle. It is fantastic for people our age as it is so easy to get in and out of, and the safety accessories are super. But you make us buy Moon Roof no matter what we get, other than the cheapest model. Why? Also WHy is every one putting in Black carpet and so much black interiors. We live in the south and it just make the car into an OVEN and turns it in to HELL to get into. We are getting the Ivory interior, but there is still soooo much black. It is almost a purchase breaker. SO if we hold off until next year, and have to pay over $1,000 more so we don't get things we want that cost about the same price, we are just not happy. I put money down to hold this vehicle until it comes in but I am about to cancel it and go elsewhere. I can afford it, but I have been frugal most of my life so I could buy a car when I needed it and still afford to live in a nice home and take care of our medical expenses. I am not poor but I am not cash wealthy either so $1,000 cash is important to us. Now if we could have cut back on Moon roof and things like this Popular Package Package #5. I would be thrilled. So what do we do? There aren't any more Tungsten Color Limiteds around that fit the bill. I guess we will just have to look at all options but this is really what we wanted.
18
May
Posted by Anonymous
My family is a 2 Subaru family. My husband had worked for Ford for almost 50 years and still goes 1 day a week to a dealership to work on warranties. We have always driven Fords. Always. That is until my brother gave him a Subaru that had set up for 2 year (1995 Impresa) and other than jump starting the car, it ran like a top. There were a few things that needed to be fixed which my husband was able to do by himself and he still drives his car almost daily. I have a Forester and I love it.
We were out and about one weekend here in Texas during the blooming of the Texas wildflower and I came up with an ad campaign that would be so great for Subaru. I wanted to find out how I would go about presenting my idea. I did consult with my lawyer so that we could make sure that the idea was properly recorded but I would love to have someone contact me in regards to it. I promise, it would be a very worthy campaign. And with the increased visibility of more Subaru's on the road I think it would add that many more to the road. It would encourage the adventurous driver in all of us.
19
Apr
Posted by Anonymous
I have a 2007 Subaru Legacy with 86,000 miles. I am the original owner. Within the past two months had to replace the power steering pump and the head gasket which ran slightly over 2,000 dollars. Three months ago I would have recommended Subaru to my family and friends. However, after doing research online found numerous complaints concerning head gaskets. I no longer have confidence in a company that was aware of the head gasket problem. Would have considered purchasing another Subaru, but the is no longer the case.
04
Mar
17
Dec
Posted by mo
dear sir i am so dissapionted with the service i have recieved i had to take my two year old impreza IN FOR A PART OF THE ENGINE THAT WAS REPLACE UNDER WARRENTY , well i got a phone call telling me that my clutch was stripped and needed to be replace , this was an expence that i didnt need , but apart from that i have only got 32000 miles on and had not had any problem with shifting , i have been driving standard for 56 years so i am sure that i would know , well the truth of the matter is when i spoke about my chlutch he then chage it for being stripped to being worn , i did not need this added expence , i will certainly not be going back to suburu for service
25
Nov
Posted by [email protected]
me is petula tomer I am staying with my sister who helped me get home from ohio she is awesome for helping me but I need to get a place I'm on ssi I got injured and cant work no more u have something on tv about helping people in need plz I pray u read this and can help and if I can have a little something for my sister that would be a blessing I stay at 16 pearl st and my number is 1plz help
15
Oct
Posted by Anonymous
I owned a 2011 Outback. Loved it - sold it to buy a new 2016 which I was told would take 12 weeks. That was July 31st. Now I'm being told on Oct 15th it'll be here late November. Which takes us to 17+ weeks. The standard "there's nothing I can do" from the dealer is probably true - which makes it a corporate problem I'd say. I realize I can back out, buy a Mazda CX5 or a Jeep. But that's not my point. Don't promise what you can't deliver is the point. Or find a way to compensate people who are trying to be loyal. The dealer said i should complain to you - so I am. This is the stuff that can bury you and your dealers on social media. The "they're in such high demand we're having trouble keeping up" is a crap answer for someone who needs a car and is being told waiting a third of a year (think about that will you?)is unfortunate but... So how about YOU do something for the folks who have been loyal to you?
23
Jul
Posted by Brian Sullivan
I have been a loyal Subaru customer for over 10 years (2 Foresters).
My gripe is that I took my 2011 Subaru Forester to my dealer (Prime Subaru of Hudson, N on 7/20/2015 for tapping noise in the engine compartment. They said that my vehicle was "EXTREMELY LOW on OIL" and showed NO signs of LEAKING or BURNING. They ADDED 5 QTS of synthetic oil and sent me on my way. I asked why the oil level was SO LOW because they serviced the vehicle 3,500 miles ago. He said it might be a CLOGGED PCV valve?? I asked if the vehicle had an "LOW OIL" level idiot light and he said NO and I asked WHY and he didn't know. The engine has always been serviced by this dealership and my engine has 71022 miles on it. My fear is that there is a BIGGER PROBLEM and they DROPPED the BALL and I'll have to pay the price????
Can anyone help me?
Thanks,
Brian Sullivan
09
May
Posted by Preacher
Subaru has been running a TV commercial this past week & longer in which a Mom is talking about all her young daughter has seen in this Subaru & Vice Versa and near the end, the daughter is shown going form a 3-4 year old to young teen and the Mom makes the comment that " She has grown up in the back seat of this Subaru". Think about that just a little and see how it sounds in real life.
31
Mar
Posted by Eileen
Our 2012 outback has been stalling for sinc January. . Roto Subaru can not find problem even though car left twice for several days in January & FebruaryMy husband burnt hands trying to jump on 3/12 and Isis it again today 3/31/15. All I here is to leave vehicle so problem can be duplicated. There is no offer of loaner no any idea of problem. This is 3rd Subaru we have owned & will be last unless problem is resolved. Ready to dump this car & will never buy another Subaru.
31
Mar
Posted by ChicagoTex
I suspect many of your customers are conservative like me and support the religious freedom act enacted in Indiana recently. Subaru is apparently part of a group of corporatons protesting the law. I love my Subaru and plan to purchase a new one in the near future but I will not buy from a corporation that goes out of their way to support political points of view that supposedly support the rights of some and trample on the rights of others. Nobody should be forced to use their talents to support a lifestyle or point of view they disagree with that is against their religious views. No political agenda should trump everyone else's rights. Wise up Subaru. Stay out of politics and stick to making great cars.
19
Mar
Posted by Anonymous
Dear Subaru of America,
Our first purchase of a Subaru vehicle happened Feb. 14, 2015 as I purchased a 2015 Outbck for my wife. Ten days later, after a snowfall, significant condensation was noticed inside and across the front windshield. Fearing that this could cause damage to the dashboard circuitry, we contacted the dealership where we purchased the vehicle, Flagstaff Subaru, and reported the problem with documented photos on Feb. 24 and returned the vehicle to the same dealership on February 27 and it has been there ever since. We are now getting very nervous in our decision to purchase a Subaru despite the favorable reviews. The vehicle has been in the dealership for 3 weeks now with no viable explanation other than waiting on parts. Temporary tags were purchased in the agreement which will soon be expiring and we haven't even driven the car on the roads for 3 weeks! We now are due to make the first payment on this automobile( after putting a $13,000 down payment on the car) and quite honestly, the vehicle has been at the dealership longer than it has been in our possession! Should we be held responsible to make payments on a car we have only had 13 days? In researching issues with the 2015 outback, it appears this is not an isolated issue on leakage or wind noise according to the NHTSA office.
While we feel we have been exercising patience in this situation, previous communications with the dealership concerning our dissatisfaction has not been resolved in a timely manner nor adequate attention paid to address our concerns. Frankly, the situation is causing us mistrust in the dealership and needless to say, the Subaru organization. We were very much looking forward to the Subaru experience recognized in your advertising.
Please advise,
John and Maureen Armour
18
Mar
Posted by Steve
Hello Admin Adminstrator,
First of all no you have not helped me. This email is very unprofessional. You are offering me your personal attention with a generated email that is incomplete. What information am i looking for? I live chatted the other day with a rep online explaining the simple quote that i was looking for. I want a quote for parts and labor for a trailer hitch install on a 2012 Subaru Outback. Are you the sales manager or the admin administrator that does not complete sentences leaving the customer back at point one. Better yet with the effort i have put into this so far i feel like i am actually going backwards. I am not looking for a phone call because my schedule is very busy. You already have my contact info both phone and email. This is a very poor example of a response from organization such as Subaru.
Sincerely,
A Subaru Customer
From: [email protected]
Date: Wed, 18 Mar 2015 05:20:52 -0600
Subject: Have we provided you with everything you requested
Hello Steve,
If you are still looking for information on the , I want to offer my personal attention to help you. My name is Admin Administrator and I am the Sales Manager here at Farrish Chrysler Dodge Jeep Subaru & Pre-Owned Cars.
We are making a special effort to increase our Internet sales this year, so I am making myself available for any extra assistance you may need. As the Sales Manager I have the ability to answer any and all questions, while having the authority to make on the spot decisions to help you acquire your new .
I would be happy to call you when it's most convenient, if you provide me the best time and number or simply reply to this email.
Thanks in advance,
Admin Administrator
Sales Manager
Farrish Subaru & Pre-Owned Cars - 703.352.4000
Farrish Chrysler Jeep Dodge & Pre-Owned Cars - 703.273.0200
This email was sent to:
27
Feb
Posted by Colorado
Hi, I purchased a 2014 Subaru WRX Hatch back last year on January 22nd(2014) I was living in california and moved to my home state of Colorado 6 months later. It is now February 2015 and I have an issue. It has been snowing here a lot and every single time i turn on my defroster (full blast) in my WRX it really doesn't do the job it's supposed to do!! every time it's cold out and i'm driving. My window fog up immediately and I can't see a thing!! It's pretty annoying and I'm considering this a safety Issue. Granted this is the first winter this car has ever seen and in all honesty, i'm not liking this heating/defrosting issue. Does anyone have this same problem?
19
Jan
06
Dec
Posted by frustrated with lemon outback
We purchased 2 subaru outbacks the same day. 1 has had nothing but problems. Major problem is brakes a control arms have repeatedly been a problem. Ganley in Ohio stated to contact corporate or cascade motors for a replacement car because they have nothing to do with it. We purchased 2 cars the same day because of previous luck with cars my husband is driving our kids around one with multiple special needs. We are frustrated and would like someone to help with this huge lemon of a car!!! Please!!!! I don't want an accident which will hurt anyone else but currently entire dashboard is dead and need control arms again!
21
Oct
Posted by Anonymous
I hope this is the correct place for this comment. I am 75 yr old and I never written a comment to a company. Your commercial "They lived" was one of the best I have ever seen. I know that everyone does not live thru a wreck and I am sorry for their lost. I am glad to see the tie to family in the commercial now.
12
Sep
Posted by Anonymous
I just watched the new Subaru Legacy commercial and thoroughly disliked the disrespect toward adults that is portrayed, and the "children rule " aspect. I teach in the public schools and children certainly don't need to be encouraged to have the kind of attitude you are promoting.
I have purchased two new Subaru vehicles: a Legacy and 4 years later traded it in on a new Outback. I have enjoyed your product but that commercial is enough to make me never want to purchase another Subaru. I think your advertising and PR really missed the mark on this one.
05
Sep
Posted by Anonymous
Have never written a company about their commercials before, but have to tell you I absolutely love the one with the boy portraying an adult having a bad day!!
Reminds me of myself at times. It's like lead, follow, or get out of my way! Have never owned a Subaru, some day, maybe. Though at 72 odds are not so good. With congestive heart failure, can not afford car payments..my jeep is nine years old, but you have to have all wheel drive or four wheel drive to get around in the ice and snow here in Arkansas. Again, your commercial makes me laugh, and puts a smile on my face each time I see it. Sincerely, Martha Cruz
07
Aug
03
Jul
Posted by Mary Cain
I have not had a recall with any of my previous Subaru's. So I don't know the procedure for the new recall announced on July 3, 2014 regarding the possibility of the brake linings rusting in my state of NY. I have a 2013 Forester so will I be contacted to have my car looked at or do I contact my dealer. Are all Foresters affected or just some. Thank you for your time, Mary Cain
02
Jul
Posted by YAFKM
In Southern California
I went onto Subaru website to get "INTERNET QUOTE" on a new Legacy Premium. Ontario, CA dealership responded with a quote that was MORE THAN $3,000.00 than they had advertised on the website.
They think EVERYONE is STUPID. I love the "CORPORATE RESPONSIBILITY" from Chairman Tonomi Nakamurai. Just oozes sincerity.
I needed my boots for this!
25
Jun
Posted by Anonymous
I purchased a Subaru in April 2013 and had to have the catalylic converter replaced which was done approximately February 2014.
I called Freehold Subaru located in New Jersey to make an appointment and indicated to the sales department that ever since I had the catalylic converter replaced, the nosie coming from the heat shield is deafing. (could be something as simple as a loose screw)
I asked if Subaru has loaner cars, which they do, but only if you purchased a vehicle from them. Its okay to charge me double the price on a part and/or labor, but its not okay for them to supply a loaner vehicle for 24 hours so I do not miss a day's pay from work even if I did not buy the vehicle from Freehold Subaru. Really?
Shame, shame on you Subaru!!!!
25
May
Posted by Pissed
I purchased a new 2013 Subaru Outback in Nov. 2012 and went in for my first oil change on May 23rd which wasn't even due yet only had 6,045 miles. However, I was planning a trip to Idaho so I thought would get my oil change early. When driving home I kept getting these funny smells but thought they were from other vehichle exhaust. So this morning I opened the hood and found that the person who had changed my oil had not put on the oil filler cap and that oil had sprayed all over the engine compartment and that was what I was smelling. Inexcusable.
01
May
Posted by Brad
I know putting these commits on here dont really help but this write up is about Napleton's in Rockford IL
When I bought my 2013 Crosstrek Limited I was happy with my purchase, I bought the extended warranty to 100,000 miles and I was talked into a maintenance warranty. This warranty would cover everything under the hood. The salesmen told us for the $900 for the warranty would pay off. Well I guess I was wrong. When we took the car in to Napleton in Rockford we are always treated well. But my wife had to bring it in I guess that opened the eye of the service department having a women in there. They told her they had to rotate the tires for $21 ok I am good with that, they then came back and said that the air filter was dirty well she asked what the cost was they stated $61. Ok I am ok with that but when she asked the question like can it wait. They stated if it does not get done it may void the factory warranty. Well then she gave in and said ok. Then she received the bill and was charged $79 dollars for labor for doing both. The service department stated a price to my wife is that because she is women she will just sit quit in the corner. I don't think so you give a price say the whole thing do not just add more fees on the butt end. Next question part of my maintenance agreement that I was talked into buying because at 15,000 miles if I didn't have it there was so many things I needed done. Were they done no the turning of my brake pads, the changing of belts if needed, ect.. What is the maintenance plan a joke you don't stand buy it. Well so far I love the car but it will be the last Subaru I will ever I mean ever buy. I know this will not stay posted on your page but you have a lot of learning to do.
25
Apr
Posted by LKB
You speak to safety - here is a challenge. Subaru-s have the child car seat hooks. Isn't there a way to install an alarm to that hook so if a child seat is attached an alarm will sound to remind drivers that there is a child present? This would be a huge feature for parents who share child care drops offs. Every year we hear the horror stories of parents forgetting it was there day and leaving a child in the car when they get to work.
11
Mar
Posted by Anonymous
The current ad campaign "they lived" is insensitive and appalling. My son Jake and his fiancée Stephanie were killed in a horrific head-on crash by a guy, drunk and on meds, who was driving a Subaru Impreza. The guy's car flipped and caught fire. He was killed also. Why would anyone deign to assume that this ad campaign will inspire customers to buy their vehicles? For every person who lived, there are countless others who died driving these vehicles or who died because someone else was driving one of these vehicles. Shame on you, Subaru. The pain your commercials cause grieving families is relentless. How your ad execs can sleep at night is beyond me. Your insensitivity is egregious.
21
Feb
Posted by Stan
I recently saw a Subaru commerical on TV that I found disturbing. It appears that a teen age girl is changing the tire on her Subaru by herself in the rain. Actually her father is teaching her how. I my opinion, there are several safety rules being violated in this commercial. First, the car has been jacked up before the lug nuts have been loosened. The lug nuts should be loosened about one turn before the car is jacked up. Second, the girl is struggling to loosen the lug nuts, finally kicking the wrench. Using these techniques, she could easily push the car off the jack, potentialy injuring herself and damaging the car. Third, the girl is trying to push down on the lug wrench with her arms. She should be trying to pull up on the wrench thus using her legs that are much stronger than her arms.
19
Feb
Posted by Denise
I own a 2002 Subaru WRX that's having transmission problems. This is the second tranny for the same issue. Im finding out that its a continuous problem with the transmission the car was built with..So many people complaining about the tranny..I love my car and don't want to get rid of it..Iv promised the car to my son who is a US marine when he is done with his term.But now I don't want to give it to him with this problem..I don't have the money to fix it..WHY ISNT THIS PROBLEM A RE CALL? WHY? It should be. Im so upset about this but I have to drive the car the way it is till I can manage to get something else..being on disability im sure that's niot going to happen..
17
Feb
Posted by Danny's mom
I lost my son in a car accident several years ago. I struggle every day wondering if I had bought him a different car maybe he could have survived. Then I see your repulsive arrogant ads bragging that "they survived!" Because they were driving the right car. I can't even find the words, especially because of your "no profanity" rule, to tell you how offensive I find your ads. I would walk before I would drive one of your cars.
14
Feb
Posted by Jackie
I just recently saw the newest Subaru commercial marketing the safety of the vehicles with the image of an extremely mangled vehicle on the back of a flat bed truck. I lost my son 1 1/2 years ago in a tragic accident and I find this commercial very insensitive to people who have lost loved ones to this type of tragedy. Sadly, not even a Subaru would have saved his life. I re-live the events of this horrific day every time I see or hear this commercial. I understand your marketing strategy. However I do believe there are more positive ways to market the safety features of your vehicles and I hope that the marketing executives will re-consider their current strategy.
05
Feb
Posted by mbrownkaaj
How come I see one complaint after another about the Tribeca headlights going out, but there has never been a recall? Even service departments don't understand the problem. I have spent so much money on having bulbs replaced and have even been pulled over three times. Subaru should be ashamed! On a bright note... when I had my car towed to Subaru after it died on me one morning, they did replace my "Puddle" lights because there was a recall for those (we all know the importance of 'puddle" lights over headlights).
04
Jan
Posted by So far So good......
I was looking for the Subaru Corporate Office information and found many comments on the vehicles. In 2013 I purchased a 2011 Outback and so far it is fine. I thought they replaced the battery but when I opened the hood to my vehicle today it was all corroded so I am sure it was not new. It worries me considerably to see so many negative comments on Subaru. My son encouraged me to buy on because they are dependable. Now I don't know what to believe. My dealership is Boardman Subaru in Boardman, Ohio. They seemed to assure me that their customer service department would handle anything under the continued warranty for the rest of the three years. I sure hope I can TRUST them to keep their word. I have some wonderful ideas for Subaru to make things comfortable and yet continue to be safe, however, if indeed they are not dependable, I would rather show these ideas to Ford for a Taurus or Buick.
Do you think Subaru Corporate reads these comments? If they are indeed interested in producing a GOOD product and gain the respect of their customers, I hope they will give the comments due diligence.
I will continue to monitor the comments, then I will decide if I will once again purchase their product. If the dealership will abide by their contract, which some do at their own expense to keep a customer, I will probably invest in another Subaru, if not, probably a Buick. My father drove Buicks for many years and NEVER had a problem. Of course at that time, vehicles were made with PRIDE, a word that seems to be lost in much of our society
not just with vehicles......Seems like N. Jersey has the most negative comments. Don't you have a state regulatory office that is supposed to be watching these things? GOOD LUCK to all of you and I am crossing my fingers.
03
Jan
21
Dec
Posted by BUMMIE3
So Many People With Complaints About Subaru. I To Have Had Abad Time With Them. I Bought My 2013 Impeza From Edwards Subaru Hyundai.it Was7:00 Pm And Dark Out So I Did Not See The Hail Damage On The Roof And It Is Hard To See It But Im Surethey Newit Was There.i Had It For A Few Weeks Before I Even Notice It, And Then Because It Sets So Low I Can Not Get It Down My Driveway Becaue It Scaps The Under Side To Bad. Icall And Ask If They Could Put On 17" Tires To Raise It Up.they Told Me No.they Do Not Want Due Anything Becaue I Drove It Away Now It Is My Problem.all Who Readthis Please Cpy And Post On Face Book , Twitter And Any Others . The World Needs To Know Just How Bad Subaru Is Taking Care Of Thier Customers. And I No Longer Have Subaru Service My Car
17
Dec
Posted by somuchforwrc
The new wry, despite its disappearance from wrc, looked promising. Then I read you took out the port injection and just left direct. Why would you do that why everyone all over the place is experiencing carbon buildup? Your car will be no different, despite what "technologies" you've invented. The hybrid of port and direct are even ideal for performance applications seeing as port performs well at low rpms. I am turned off from your car because of one reason....the new gti uses both. Thanks but you lost a fan.
16
Dec
06
Dec
Posted by very dissatisfied customer
I have recieved horrible customer service through the customer service center. When trying to get resolutuion for my '09 legacy issues I am given the "runaround". Subaru will not honor the required customer service agreement by taking complaints, nor will the local dealer. The customer service center is closed fridays when it should be open. There is no recourse because no one answers any phone calls or e-mail inquires. When a customer service rep. states that I should make an appointment which, I have already done and then they will not honor my extended warranty. Also when the dealer states that the customer service rep. never contacted them then this is how they will loose buisness. There is no way of leaving a voice message either. I think Subaru will loose buisness with these practices and they deserve to loose any and all buisness when they treat customers badly. I wish thier customer service was one tenth of what thier advertising says it is, but it is far, far less.
04
Dec
04
Dec
Posted by sp
Hi I am writing to complain I have gone to get the same thing 4-5 times each time the Price at the pompano dealership goes up and each time the problem isn't fixed. I don't like being ripped
off ..No my warranty has expired but If you all had fixed this issue the firs time I wouldn't have had to go the other 4 times now my car is their and the gentleman says it will cost me 550 to get the same issue where a year ago cost me from 223-278 now is 550 for an issue at the time was their fault.. The engine light and cruise control going on at the same time which they can't seem to fix and now they say I have this leak.. I will never buy a car from this company again...
Thnx Happy Holidays
15
Nov
Posted by Anonymous
i have had a subaru for almost 20 years. i now own a 2014 outback
the back up lights are horrible you can see NOTHING we have gone repeatedly to subaru and all they say is there is no way to help us. it is VERY dangerous. and i advise everyone NOT to buy this car.maybe next year they will do a better job
30
Oct
22
Oct
Posted by sad and angry
I have never filled out a comment card after receiving service on my 2013 Subaru Forester. But I was accused by my Subaru dealer in Illinois of writing an offensive comment card. Someone else filled out that card. Since it was coded to my car, they assumed that I did it. I denied it. The dealer and his service coordinator treated like a criminal. I was told that I could never bring my car there again for service. I wish I had never bought this car.
17
Oct
Posted by Chunk
I have never owned anything but a Subaru. This is my sixth vehicle, but the first new car that I have bought. I have had nothing but problems with the radio and Bluetooth. A dealership near Novato, Ca has given me nothing but problems with this car. All I want is for my radio to stop cutting out, and my phone to work.
05
Aug
Posted by Disappointed
I just brought a 2013 3.6R Outback. I noticed the front windshield pillar covers have gaps between the cover and the headliner. I've been in contact with the customer service dept. as well as the dealer. I might as well have tried to fix the problem myself. The dealer (Prestige of Turnersville, NJ) replaced the covers with new ones. Unfortunately, they did not get to the root of the problem and the covers fit exactly like the old ones. Imagine that. In addition, the headliner has frayed ends where the windshield meets the frame. The dealers response to this was "it came from the factory that way." I do not believe I will own this car for very long. Thank you Subaru, you've made a difficult decision easy.
28
Jul
Posted by upset
My Impreza has 13,000 and just over a year old. Recently I apparently hit a nail that positioned itself in a spot that could not be repaired. I think it is terrible that you have to purchase ALL NEW TIRES....because if the treads are not even, all wheel drive would be thrown out or not work correctly. Something about depth: 11 on 3 tires and 7 on nail tire...I believe that is what I understood. I thought tires lasted several years depending on use of vehicle...had to take 3 off...for that 1. Besides spending a lot of money I did not expect to. Stats: Such a new car- slightly over one year...and buying ALL NEW TIRES......that is not a good record. Makes me reconsider another AWD Subarau even if this is my 3rd. You should be able to buy what you want.
26
Jun
20
Jun
Posted by Anonymous
I received a promotion card in the mail
Here in Plano Tx. Me and a friend went in
Yesterday morning to see what I won . I called
The 1-800 number on the card and was told I
Was a big winner .
The man that was doing the promotion
was a Chuck Hernandez sales director .
He told me and my friend I won 3 solid gold
Coins .!!!! Told us to wait .... We waited a few
And he comes back to tell me I' ll have to come
Back again because the manager has to go
To the bank to get them .!!!!!
I went back this morning and Mr Hernandez
Tried to hand me a $5.00 walmart gift card !!!!
I was so upset that this is the way Subaru
Handles a situation like this ! Lies lies and more
Lies .... I was in sales for many years and this
Man is aloud to make a liar out of your company !
I will tell all my family members and friends
Just how this crap works and the lies that goes
With it ! This puts a bad taste in my mouth that
This company is based on dishonesty and lies !
It cost me more than the 5.00 gift card to go
2 different times and both times to be lied to .
SHAME on SUBARU
6-19-2013 and 6-20-2013
24
May
Posted by SNAKE OIL
This Is Not A Wonderful Story About Subaru, This Is A Story
Of Dealerships Outsoursing Their Hr Work To Auto Max To Save
The Cost Of Hiring People, And Stealing Fron The Eldery And
Underemployed Who Are Desperate To Make A Living To Support Their Families.
If You Responded To An Ad Similar To This And Did Not Get The Job.......your Smarter Than Anyone Who Bought Into This Job Lottery That Robs People Of Their Dignity, Money And The Time For A One Maybe Two Out Of Ten Chance To Win A Job For 500 Dollars.(people That Showed Up Were Not Rich, Spent Their Money Getting There And Missed Hourly Work From Their Existing Job),
I Went To This Scam To See How It Would Be Played Out,
The People In The "class" Were From All Walks Of Life, They All Wanted To Make Big Money At Newton Nj Toyota, And Newton Nj Subaru. Looking Around The Room I Only Saw One Person Who Might Make The " Cut" (not Me). I Asked How Many People Showed
Up For The Open House Interviews (75)....then I Said " We Are All Very Lucky To Have This Opportunity.....the "trainer" Was Very Happy With That Comment......at The End Of Training On The First Day The Instructor "i Need 500 Dollars For The Training On Friday.
How Can Large Corporations (toyota And Subaru) Allow Such Practices To Be Conducted At Their Franchises To Save Money.
The Dealerships Will Say They Are Not Involved...really ? , The Scam Happened At Their Facility, This Is The Worst Kind Of Out-sourcing. To Prey On People's Vanity And Stealing Their Hard Earned Money.
This Scam Is Being Run By A Company Called Automax( Check Automax Scams On Web)in Concert With Various Dealrships.
I Will Sell My Present Vehicle, And Spread The Word On How
Much You Have Damaged Your Brand, Reputation And Public Trust.
I Suggest If You Own A Subaru, Have It Serviced By Another
Dealer That Does Not Take Part In Pay For Employment Lotteries. If They Are So Desperate For Money, To Rob From The Under-employed,elderly And Young.
What Are They Doing To You?
If Your Vehicle Warranty Has Expired I Suggest Not Using Subaru For Any Type Of Service.
02
May
Posted by Anonymous
I'm having an awful time reaching anyone @ Subaru Corp who can help me with a serious issue re: my 2008 Subaru Tribeca. I had a lot of lights come on my dashboard and called my local dealership (Prestige Subaru in Asheville, NC), where I bought the car new in 2008. They told me I'd have to bring it in so that they could analyze it and gave me an appointment for two days later. In the meantime it was approaching time for an oil change (which is something we've been very careful to do every 3,000 miles, my husband being huge on preventative maintenance), so I took it to our local garage that afternoon for the oil change. When I mentioned the flashing lights, they offered to put it on their analyzer (free of charge) and told me that it showed a problem with with the cam shaft sensor, and to be sure to keep my appointment, which I did. When I took the car to Prestige two days later I told the service person what my garage had said and he replied "We'll see what we come up with." I was later told that the problem was the catalytic converter and it would cost $2,000 to fix. I asked what about the cam shaft issue, to which he replied "Not to knock your garage, but our technicians are Subaru trained, and they aren't." He then told me that, if it were him, he'd just take my car to be inspected on a day when the lights weren't all flashing and then "worry about the catalytic converter later, when you have the money." I again asked why their analyzer didn't pick up on the cam shaft issue when my garage did- how could they explain that?- and told him that I didn't know a lot about cars, but learned from my father years ago that the cam shaft was a major big deal and involved the engine, and told him that I was concerned about why Prestige's analyzer hadn't picked up on the problem. I was again assured that there was no problem with the engine, only the catalytic converter, and told "I know it's annoying to deal with all the flashing lights on the dash and loss of your cruise control on the days that this happens, but there is no issue with the engine- just ignore the lights and get the converter replaced when you have the money- that's what I'd do." So that's what I continued to do for the next two months- half the time there were no flashing lights, the other half of the time there were and I had no cruise. I had the oil changed 3,000 miles later as usual- then my car broke down on my way to work one morning @ 5 a.m.. Now Prestige tells me that I need a new engine- the cam shaft is gone!!! I have contacted Consumer Relations- I'm told there's nothing that will be done. This has been going on for almost a month- my car has been at Prestige since the day I broke down. Since it is such a new model, they cannot find a rebuilt engine- a new one will be at least $5,000!!! And, still, nobody has explained to me how this cam shaft sensor problem was picked up by my local garage, yet Prestige did not pick it up two days later. Or why they blew me off, twice, when I voiced my concerns after they analyzed my car!!! Rather than going back and rechecking the problem, they told me to continue driving my car as the 'engine is fine', ignore the flashing lights, and just pull in to get it inspected on a day when the lights weren't flashing!!! COMPLETELY UNACCEPTABLE! I took my car to my Subaru dealership to have a problem diagnosed, and fixed. Instead, they missed the problem, blew me off, and told me to keep driving it- and now I need a new engine??? They need to step up and accept responsibility for their failure to provide proper customer service and misguiding a customer.
12
Apr
Posted by Ginger
I love my Forester but the quality of service at our local dealership, is less than desired. If anyone knows who to contact at the corporate office who can address our concerns, it would be greatly appreciated to receive this. I have left 2 voicemails with the general manager, and he has not returned my calls. Again, I love my Forester. But our experiences with the dealership in Chattanooga, TN, would be a factor in purchasing a vehicle from them again.
30
Mar
Posted by kitkat
I just have to say, that the commercial with the little girl going to school
for the first time is one of my favorite commercials.
It touches my heart, she is a cutie I talk about it all the time, and every-
one agrees. Continue doing what your doing,you guys make great
commercials.
Thank You
Kathy 3/30/13; 9:11p.m
28
Mar
Posted by Anonymous
Recently bought a Subaru and realized later that they had charged me three thousand dollars more than sticker price. Complained to Subaru corporate customer service and was told they could do nothing about it. The problem is I wasn't informed of the difference in price. And whenever I purchased a new car I was given the sticker. Not so this time it was nowhere to be found. I would never go to the dealership Subaru 46 in Hackettstown New Jersey.
26
Mar
25
Mar
Posted by Nancy
Give the marketing department a raise! Subaru is probably the only commercials that I "LOVE" to watch. I agree with all the comments already posted that the dad putting his little girl on the school bus is priceless (content, music and message). The chocalate Lab growing up with the family changes and their Subaru another home run!! By the way I own a 2009 Subaru Tribeca and I love it! If it ever needs to be replaced I am hooked on Subaru.
23
Mar
Posted by Tommy_Gunn
The person who created the ad with the little girl getting on the bus is an GENIUS!!! It makes you want to go out and buy a Subaru. Trust me,I wish can go buy one today. But I can't afford one. Taking care of my parents. Their home of 40 years was foreclosed because my father lost his job at FORD!!! It's an never ending cycle.
22
Mar
22
Mar
Posted by debmern
I too, want to chime in on the commercial with the dad and little blond girl who gets on the bus....the story, the music, the entire commercial makes me stop and watch and listen everytime, with a smile on my face. THIS commercial should be awarded and a TEMPLATE for other products. Hands down the best one all year and I NEVER get tired of hearing or seeing it. Thank your clever ad team on this one!
20
Mar
Posted by Carolyn
I absolutely think the commercial with the little girl waiting for the bus with her dad is the BEST commercial!!!! I literally cry every time I watch it I rewind and rewind the commercial. Whoever styled the little girl with her hair and clothes, it is perfect. The expression on her face with her little frown is priceless and when she turns to her dad to say goodbye and the turning when she gets on the bus...... I want to cry!!!! Very very creative!! I wish the little girl could be in other commercials or tv shows.
20
Mar
17
Mar
Posted by Anonymous
Dear Subaru:
You hit the ball right out of the park with two of your commercials: The little girl getting on the bus for her first day of school; and the one with the brown Labrador puppy that gets older. Those are by far the best commercials on T.V. I could watch those two commercials 24/7.
They're both sooooooooooooo heart-warming. Thank you for that!!
16
Mar
Posted by grannysoni
Dear Subaru...this comment is in reference to your latest TV commercial. This commercial about the daddy putting his little girl on the school bus for the first time, is by far...the best commercial I have ever seen, bar none. If I had the money to buy a new car....it would be a Subaru! Just because of that commercial. Sometimes companies don't get recognized for something they do right! Well, you did this one right! YOU ROCK!
02
Mar
Posted by Frank
Hey Subaru,
I love my 2005 Outback sedan. In my opinion I think this was the best looking year and model you ever made. I cannot believe you stop making this model and went with the Legacy instead. The new Legacy design that you came up with looks like all the other car companies same design trend. To me the 2005 model had more of it's own traditional look and trend. You should have stuck with this grill. It looked more like the front of a BMW with it's own identity. The 2005 Outback sedan is a classic to me and I'm sticking with this car as long as I can. I hear a lot of Subaru lovers think you should bring this car back also. Especially the folks in the snow country.
12
Feb
23
Jan
Posted by Anonymous
My comment is regarding your tv comm where two young boys are washing their fathers Subaru. The boys are washing the veh with the windows open and spraying the entire interior with a hose and cleaning the radio with toothpaste. To make it seem sillier, the father comes out and decides to help the boys and also sprays the int with the hose.. Whoever the IDIOT was that thought this was a good cmmercial should e fired..My grandsons saw this comm many times and decided to help their father clean his car in the same way they saw on your comm..Well my son did not think it was funny and the dealer my son took his car to since it had been flooded with water and the electronics in the car shorted out presented him with a very large repair bill...Get this comm off the air so other kids, thinking it is OK will try it..It is a stupid comm and costly for parents to repair a flooded veh..Obviously the idiot who approved it for tv does not have and grandkids and thinks that everything they see on tv is OK to do.Please take it off the air and post one that is approperiate for all viewers..Perhaps someday Subaru may get sued for this ad..I am sure theadvertiseing brains can do a lot better..Think about it if anyone their has grandkids and this happened to them..Perhaps it would not be so funny if the shoe was on the other foot..
16
Jan
05
Jan
Posted by maryplayer
My daughter bought me a Subaru Impreza (2012)last Feb. She lives in NYC and had it transported to Lees Summit Subaru. They were wonderful with me about my car.Offered me free car washes and othe amenitie. Now I have moved to Columbia, Mo. and am very displeased with the dealership here. They are not wanting to take good care of me stating "Not if you didn't buy it from us". I have a problem with my vehicle and asked if I had to have it in the shop, would they offer me a loaner. They said probably not because I didn't purchase it from them. I had planned on getting my yearly check up done there and to service my other needs. I was expecting as friendly a welcome as I had received in KC.....didn't happen.I am very unpleased and will seek another mechanic to service my vehicle. I drove to KC for my first check up.....a little far to go to service my NEW vehicle.
23
Nov
Posted by anonymous
I had a many problems with my brand new 2012 subaru legacy- so after complaining - they finally gave another new legacy. It has been alright so far- until one morning it decided it would not start? Brand new car- I took it to the dealer and they were very unhelpful and I have to say the people that work there are complete idiots! I am totally turned off on Subaru's- they are complete crap and will never buy one again!
02
Nov
Posted by Victoria
My Subaru has saved my life...twice!
Three years ago I was hit by a tanker truck while in my Subaru wagon. I walked away with no injuries.
Six weeks ago I was in a single car accident. My car hit the rail on the slow side of the freeway and went end over end hit the fast lane guardrail and slid back across the freeway on the drivers side and tore off both doors. All of the air bags deployed and I was in the midst of them like an yolk in an egg.
I have a slight fracture in my neck and my left wrist was fractured.
When our insurance company saw the photo's they assumed the driver had been killed. The adjuster said she had never seen an accident of this magnitude and seen the driver survive.
Well, here I am sitting in bed with a neck brace on while my little dogs sleep at my side. Out in front is our new Subaru Impressa and I can hardly wait to drive again!
This is my fourth Subaru and that is the only car I will ever drive.
I thank you, my husband thanks you and of course so do my dogs.
MY SUBARU SAVED MY LIFE!
PS I am 67 years old...Pretty amazing don't you think??!!
30
Oct
Posted by Kathy
After 11 years with my last car I finally decided to buy a new car and am sorry to find that dealers still treat single women unfairly. I decided on a Suburu Forester because I like the design and their dependability. I chose Suburu City in Milwaukee, WI. Because my brother had purchased an Outback from them early this year and he also did the deal for his daughter for an Outback last year. Well I signed a contract with them for a 2013 blue Forester on Oct. 19th and since then have been getting the run around from them saying they can't get it.
08
Oct
02
Oct
Posted by Anonymous
I always knew the Subura product was well constructed, and I just want to go out of my way to say, "Thank You" as I had a horrendous accident back on July 3, 2012. I believe the 1998 Legacy station wagon played a role in saving my life. I love you SUBURU......., GREAT PRODUCT!
Thank you
24
Sep
Posted by Anonymous
The reason is because of my front seat on drivers side. It has been worked on three times and is still not right and now I have been told that they won't do anymore on it. the service manager took pictures of it this last time but have not heard back from him. Told that rep. has not been in yet. Not only is the padding wrong but the back of the seat is showing wear already and with only 24000 miles shouldn't be. Can not believe that Subaru refuses to repair the seat correctly. NOT HAPPY!!!!!!!!
