Suddenlink Corporate Office

Suddenlink corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Suddenlink Communications
Cequel Communications Holdings I, LLC
12444 Powerscourt Drive
Suite 450
Saint Louis, MO 63131
United States
Phone: 314-315-9500

Suddenlink Corporate Office Comments

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Aug

Posted by RUTS

8/26/21 11:27AM

I need to talk to some one in charge instead of a robot. I have tried since May, to get a hold of someone to come out and fix the RUTS that a Suddenlink truck made in our yard. I have been lied to 4 different times and frankly I am getting tired of the run around. Just because you are a big company you think you are above the law. It is not fair that you big corporations try and run over the little people, which by the way helps you to make money to stay in operation. Lets see who has the guts to call me to get this situation taken care of. Do you????? Send someone to the house and I will put them on my lawnmower and they will see where the RUTS are. you would think a multi million dollar company would want to send someone out here and make sure that the job gets done properly, but I guess Suddenlink is to scared to find out the truth. This has been going on since the end of May and I keep getting lied to and still can't talk to a manager or a supervisor. I am very frustrated at how SuddenLink is handling the situation. Is this good business to lie to your PAYING customers and just blow them off like they don't matter. Well I am not satisfied with this at all.

Aug

Posted by Yvonne

8/14/21 5:30PM

I have not had service since July 22,2021. I have a pacer box that will not receive a signal. There has been 24 calls between technical support and myself in the last 3 weeks. Seven appts made only 3 kept. Twice technician left with service still not working. I have had 30 hrs of reception in 3 weeks. My bill is $140 for basic cable. I'm disgusted with Suddenlink but angry at myself for tolerating such nonsense.
Altice is suppose to come Sept 8-10th to change out everything. Add internet, phone and cable for $60 monthly. How is that such when I pay double for cable only? I'm seriously thinking of finding some other provider that can fix this problem. Sick and tired of no service.

Aug

Posted by Anonymous

8/3/21 6:29AM

Suddenlink is the worst absolute bussiness i have ever endured. I only chose them due to the promotion. Which was....3 months of service with no late fees and disconnect you will be eligible after 3 months for a 200.00 visa credit card. When it was time to pay up i have been giving nothing but a run around. Every other day since the second week in July when i became eligible for my card. I was told first the card would be mailed out in 7 bussiness days. After not receiving card I was then told that because i didnt sign up via online i wasnt eligible. This was an error made by customer service which they have agreed, but still told me that i wasnt eligible although it was no fault of my own.
I have been going back and forth with multiple people supervisors since July 7, we are now the first week in August and these people are still playing games.

I am trying to my damndest to get my 200.00 from them even if this mean i have to call first the BETTER BUSSINESS BUREAU and then take them to court. It will be well worth paying the court fees. Maybe these people will themselves together when folks start taking them to court every week. The owner who goes by the name Dexter Geoi is just as bad for allowing such service to go on while he sits back and get rich off of us.

Jan

Posted by Marty

1/17/21 12:11PM

The Suddenlink internet and phone service in Tarboro and Rocky Mount North Carolina has been so bad that we fear for our 87 year old mother's safety. She lives there and is frequently without service. The towns in the area have complained and Suddenlink has not improved. Signals were out for 5 days after Christmas and today the phone and internet are out again. They are being paid their money but are not keeping up their side of the contract. This is dangerous,

Jan

Posted by Suddenlink is EXHAUSTING!!! Jan

1/10/21 4:50PM

Mini box Issues: ongoing issues for last 4 months but dealt with it by unplugging to reset at least twice a week
• When accessing recorded programs through DVR button - error message OBV-55
• When using Voice button, didn't respond - error message OBV-55
• WPS button keeps going out
• When first turning on TV and cable, no audio comes through; checked the audio through apps and audio works
• Have had to continuously unplug box for 5 minutes to reset box for above functions to work

Main box issues: issues started in December 2020
• When first turning on TV and cable, no audio comes through; checked the audio through apps and audio works
• When using Voice button, didn't respond - error message SCHR 102

12/21/20 called into SuddenLink - spoke with rep Pamela above issues and I requested new cable boxes. Pamela said I could swap out the boxes at one of their stores or have a tech come out but there would be a charge for the tech to come out. I advised that the closest store to me had closed and there were no others within my area and I insisted that would was not going to pay for a technician to come out because their boxes were not properly working and there's no stores for me to swap them out. Pamela insisted there would be a charge and she couldn't override it. I asked to speak with her supervisor and she said he would just tell me the same thing but I insisted to speak with her supervisor. I did speak with supervisor, John and explained the above situation again. John did say he was authorized to waive the charge for the technician to come out and scheduled me for Thursday 12/24/20 between 8am and 2pm.
12/23/20 - onsite technician, Spencer called to see if he could come earlier than scheduled. When Spencer arrived, he looked at my mini box and pushed the top 2 buttons to reset and then went to the main box. He said every time I have the issue above, this is what I would have to do and I replied I shouldn't have to do this every time I want to enjoy watching TV. He said he would check the fiber outside and offered me 2 HDMI cords (which I replaced) advising that this may help. Spencer also did something on the main box and as he was in the settings, I asked him about the 2 networks (2.4 and 5g) that was listed and he said I don't need both and asked if he could delete the 2.4g; I responded yes. After he left, I tried using one of my devices and discovered it was not on the network. Unfortunately, Spencer did not advise that it would impact some/all of my devices. I called him back on his mobile (972-482-1007) and told him my devices are no longer connected and asked how to get both my networks back. Spencer said there's no way for him to get it back and advised I contact SuddenLink's tech support. I then spent additional time on the phone with tech support and they restored both networks, but I had to reset 10+ devices back on the network including my security.

12/24/20 called SuddenLink - explained that my mini is having the same issues as initially reported and that the last visit from technician did no install new cable boxes as I previously requested. Another onsite technician visit was scheduled for 12/30/20. I was told that after everything is fixed, I could call back to get compensated for the days I had issues.
12/30/20 - onsite technician, Anthony came out and also reset the mini box and the main box; he indicated that when Suddenlink does their software updates on the main box, the connections on the mini drops and that's why the WPS keeps going out and the other functions stop working. He advised he could replace the main box but it may not fix the problem. I requested he go ahead and replace the box to exhaust all resources to resolve the issue. Anthony replaced the box but he did not advise that there's be a new network and password and before I could ask him to hold off, he was done. This again caused my devices to drop off the network but Anthony advised that I could call SuddenLink tech support and they could get all of my devices back on the new network without me having to connect them one-by-one.
After Anthony left I called SuddenLink tech support (Marwin) as Anthony advised but I was on the phone with them over an hour because they had trouble finding my internet and wasn't able to restore my devices. Marwin did walk me through the Settings to rename my network and password to my original network and password. Marwin said that he didn't think the onsite technician completed the setup on the main box so he scheduled another onsite technician for the next morning 12/31/20 to complete the setup.

12/31/20 - onsite technician, Joshua came out and was unsure the reason for his visit because he checked the network and it was working. I explained to him that tech support set up the visit because they couldn't find my internet to setup all my devices at once so I didn't have to set them up again one-by-one. However, Joshua advised that this was not possible...there is no way they could set up devices all at once; I would have to set up individually again which frustrated me again. Joshua did check the mini and main boxes and discovered that the last onsite technician did not complete the setup so he completed the setup. Joshua did confirm that when there's software updates, it drops the connection on the mini box.
1/4/21 (10:22am day hours) called into SuddenLink and waited on hold for 40 minutes to report the Voice on both mini and main boxes are still not working (SCH 102 and OBV 55 error messages) and retrieving recorded programs by DVR button, receive a OBV 55 error message. However, I never go through to report this error. The WPS light on the mini but is not lit on the main box. I've taken pictures of the error messages on the TV after 3 technicians have come out but the issues continue.
1/4/21 (9:22pm evening hours) - called into Suddenlink again to report above and how SuddenLink plan to compensate me from the days I reported these issues/interruptions and how they're going to discount my account. Rep, Hadir says she can schedule another tech to come out to fix the issue but I refused to have another tech come out after 3 different technicians and hours spent on the phone. Told her I want compensation and discount my account. Hadir says she reported this to the credit department and says I'll get a call back to me within 3 days by phone to tell me what my credit and discount is. She says she reported my complaints and issues to higher management team to tell them what's going on.

1/7/21: the picture on both TVs are freezing up and distorting sporadically.
1/10/21: As of today, I have not heard from the billing department. Wen online a clicked 'request a credit' and it showed 'Your credit request has been sent. We will review and apply credits per our policy.
1/10/21: Called Suddenlink today to report sporadic picture freezes and distortion. The tech, Yolan accessed my system (not sure what she did) and asked if the picture was fixed. I told her this happens sporadically but during the call it did not freeze or distort. She says if this happens again, just call back and have them review the notes from today and they'll know what to do.

Wow - just reviewed my bill and I'm paying over $40/month in taxes and fees ☹

Oct

Posted by Marla

10/18/20 11:39AM

This is insane. I called customer service and after 3 calls, asked to speak with a manager. There isn't a manager on Sundays I'm told. So al these customer service reps are on their own w no supervision? Doubtful. Insulting service.

Oct

Posted by Kris

10/17/20 11:18AM

Whomever of Company,
Your employees with retention save your company more than you know and probably don't get paid enough. I called to cancel my service, been with since 1994, because we didn't need TV and internet you customer service would only get down to $100 and I am not paying $100 for internet. Then saw (for new customers of course) ad for $55 for life 1gig internet, $10 modem, and of course have to add on surcharges and taxes. Customer service would do nothing to get us that service or close to it when my husband called. So this morning I called to cancel EVERYTHING! When asked about it I told them that not right to offer all these deals to get new customers but never do anything to help out loyal customers with you for years and years. He canceled our tv and came with $89 on internet to which my reply was cancel it. He wanted to explain this and that and told him not interested. That you can offer $55 for Life for new customers and we get screwed over. It's for life which means not increasing the price so what difference if new or old customer?!?!? He finally came back with a half decent deal and I agreed to stay. But would not have hesitated to cancel my service in its entirety and come back as a new customer. I know these people are just doing a job that they are told to do. This all falls on company head. When you can offer good or great deals to get NEW customers but you forget the ones that have stuck with you, then prepare to start losing those said customers. You need to learn to take care of the ones that have supported you and the way it has been done is NOT it. Anytime I call there is no offers or deals for existing customers. This is a one time deal staying. Next time I will cancel and go somewhere else. Or better yet hop companies for good deals. Screw all of you over the way you screw over loyal customers. Previous post described it perfectly, you don't care about your customers just the almighty dollar you can put into your pocket. Remember you have no company if you don't have loyal happy customers. Thank you.

Aug

Posted by Kathy

8/27/20 4:12PM

We live in far North Texas. We have been with out Suddenlink services since 3pm Sunday, August 23rd. We have total blackout; no internet, no phone, and no cable. We have been calling everyday religiously to get updated on when our service will come back up. On Monday, August 24th were informed by a customer service rep, that there was no outage and therefore a home technician would come to the house. This was scheduled for Friday, August 28th! Unacceptable! I call again on Tuesday, August 25th to request escalation of the situation and I was informed that an expedited ticket would be issued and to expect a home technician to come the house on Wednesday, August 26th between the hours of 10am and 8pm! We never saw said technician, instead we receive a phone call from a technician claiming that the tap across the street from our home is fried. We were informed that a "maintenance technician" needed to come and fix this problem. I call customer support that same afternoon asking why wasn't a maintenance person sent immediately to remedy the situation? I was informed that a maintenance request was placed and to expect return to service within 24 hours. Today is Thursday, August 27th. We are ending day 4 of no service and no assistance. I called customer service again and I was now informed that due to Hurricane Laura, all maintenance services are being postponed to a later time. This is absolutely intolerable; we live hundreds of miles North from the nearest shoreline. We are not affected by the hurricane in North Texas!!!! My husband and I work exclusively from home now. We are unable to manage our work successfully due to this problem. I am completely puzzled how in modern times, with the advancement of technology, that a multi-million dollar tech company has the equipment and customer service of the 1920's!

Aug

Posted by Unhappy

8/14/20 11:44AM

I discontinued my awful service after 3yrs of overcharging, poor service, and and rude employees. I moved out of state on May 28, 2020 and returned my equipment to the Suddenlink service center in Rocky Mount, North Carolina. I continue to receive bills for the period of May 29,2020 to June 27, 2020. Another problem with Suddenlink The BBB in North Carolina have received 6,000 +!complaints on Suddenlink this year.

Jun

Posted by V . Balderaz

6/17/20 4:01PM

I have been without service since 4-21-20, tried to get tech out , no one follows up ! May 4, & 11th went by ( remember my bill for April was paid ) I decided to cancel service ( we do not have any equipment to return) your agents ( and trust me I've spoke to many of them including a floor supervisor named Megan ). Finally got her to just terminate my acct!! I am still getting billed! Last agent wants me to pay up until our service was disconnected!! ( WE NEVER HAD SERVICE AGAIN) you owe me for April & May! We are all getting the run around & your agents are like puppets on the phones. Your agent blames me for not having it terminated sooner ( well we were promised a tech twice to do repairs!!) then Megan is trying to sell me a whole new program and said it should have never come to this point!! " Ya Think ?" I do not owe you a penny, you owe me for services not rendered from April till cut of on May 28( your billing cycle)
Please do the right thing! I also see a lot of repetitive complains on here.

Jun

Posted by Madasfk

6/17/20 2:15PM

This company is a joke.Terrible customer service. Technicians are lasy and do shoddy work. Will be finding a different provider. Never in my life have I ever had this bad of total service.

Jun

Posted by Jerry

6/17/20 11:38AM

Poor service, closed the local store. At your request, I am trying to change my credit card information, won't allow me. Says there is a problem.
Too bad you could care less about customers.
Suddenlink and Verizon same thing. They charge what they want. Wouldn't care at all if you leave

Apr

Posted by Steven Massey

4/13/20 3:35PM

We have been without Cable or Internet for 13 days now with Suddenlink. We have had several "maintenance appointments" with no one showing up or no phone call saying they won't make it today. We have been unable to file for unemployment due to COVID 19 and need the internet. I have reached out to Rodney Faulkner who is our service rep, and nothing has progressed. We have reported this to the Attorney General and Better Business Bureau. I have also already paid on the 1st of April and have not had service since then. Help us to get this resolved ASAP.

Apr

Posted by Anonymous

4/1/20 6:16PM

So many companies are doing so much to help us right now but your movies on demand that usually cost up to $6.99 are $19 & $20. Way to go Suddenlink-gouge us while we're down!

Mar

Posted by Anonymous

3/25/20 7:08AM

I just would like to say this is just the worst costumer service ever

Dec

Posted by Very Pissed of Person

12/30/19 10:59AM

I just want to say that if I ran my business that way I would be fired on the spot Very bad service very poor trained tech people that don't give a crap about anything. I know that writing this wont make a difference but it may make me feel a little better to let others know of the very CRAPPY service that sudden link has. It also pisses me off when you call you cant even get someone that talks English that I can under stand you ask to talk to a supervisor and I am told that there is not one there and that they have to sent a email to them and that they will get back to me in 24 to 48 hours and that never ever happens. I my option sudden link sucks and there should be a change in upper management from the CEO on down they should be fired or made to work for a living installing the cable and dealing with the people first hand. they should only have upper management there that worked there way up from like cable installer or some place like that so that way they know how it works and then maybe it could be a better place. But they don't care as long we still have to pay our bill for very CRAPPY service and care they get there money and don't give a F--K about the ones that pay them. Thanks for letting me rant and rave I know that it wont make a dam bit of difference but it may make me feel better in the long run

Nov

Posted by Anonymous

11/11/18 6:52AM

I have been trying to get suddenlink to repair cut lines under the road to my home for the last 3 months. they run me a temp line but it has not given a good strong signal for my neighbor and me.so far i have had 3 no shows that the tech did not show up.for the last 4 months I have paid full price for about half service.i like your service but I don't like the service I have been receiving.the local offices around here keep giving me the run around

Jan

Posted by Anonymous

1/31/18 10:10PM

I cannot get a technician to fix my incoming cable which was damaged 31 days ago. Suddenlink schedules appointments to come and fix cable but does not show up. When I call in they want to schedule again 2 weeks out but never explain why they never showed up

Jan

Posted by Anonymous

1/11/17 12:16AM

I live in southwestern Louisiana. My cable and internet has been out for most of the day. As you see the internet finally was restored but my cable is still out. I live in Sulphur, Louisiana. I believe ( and I will eventually prove it) that Suddenlink plays favorites with their service areas. There is an area in this town that is usually the last to lose service and the first to get it back. As of now this part of town has had their cable service returned hours ago and the rest of us are still without it. This is not a joke nor is it the fist time it has happened. Every time their is large outage in this area this happens. I have been noting this for years. The neighborhood I am speaking about is thought by some to be upper middle-class and maybe that is why Suddenlink takes care of them. Perhaps some of the Suddenlink supervisors live there and they are taking care of themselves. I do not know but I will find out. For your information my neighborhood is new and modern. I guess we do not have that aural like the other I was speaking of.
Another thing!! I am very dissatisfied with your television cable line up of stations and networks. It is terrible. I am paying over 200 dollars a month for trash.

Jul

Posted by NEIL

7/22/16 12:30PM

My Bill Has Been Sent To Collections. I Never Received A Final Bill Via Paper And/or Paperless. Also Awaiting A Refund From Suddenlink For $40. A Suddenlink Serviceman Came To My House, Rang My Doorbell, Where I Issued Him The Equipment. He Told Me He Was In The Area And Was Notified To Pick Up Equipment. He Was In Suddenlink Uniform, Had A Suddenlink Truck. After Receiving My Collections Bill, I Notified Amanda T. On 7-15-2016, Which She Did. On 7-22-2016, I Again Notified Suddenlink With The Same Issue. A Very Very Rude John Y. Told Me Nothing Could Be Done And To Call A Number. He Would Not Assist Me Any Furthe And Disconnected With Me Against My Approval. In The Amount Of $119.31 Be Removed From My Creit Report. Their Number I Also, Request The $40 Refund. Thank You For Your Time In This Matter

Apr

Posted by Justice

4/22/15 9:08AM

Preview

EditAnonymous said...

Corporate info

And so on..

It's not the sales people; though the sales people, Dispatchers and Techs need to maintain professional boundaries with Customers and coworkers. That should go without saying. It's the system, lack of knowledge, and due to the people after that, not doing their jobs correctly. It shouldn't be that hard! If everyone could get on the right track then things would run a lot smoother. I do not think it's right to hide behind toll free call centers that give you the run around. This is not a play ground people. This is is serious and it's part of people's every day lives.

Apr

Posted by frustratedcustomer

4/14/15 8:49AM

I just looked at my bill and noticed 'safeguard' on my account. Sure enough it had been there since I ordered service. It's their wire maintenance package. I live in a brand new home that was built for me. Everything was new, and I had a maintenance team in the community that fixes inside issues. I never asked for it, but they would only give me credit back 6 months. I asked them to review the call where I ordered service to see that I never asked for it. They said it didnt matter, mistakes happen and thats why its on the bill. So I asked if an overlooked mistake was validated because it wasnt noticed. She couldnt answer. I have had problems with my service since it was installed, theyve come out multiple times and never fixed my problem and the supervisor just stopped calling me back. It's a terrible company with terrible customer service.

Nov

Posted by Duane

11/18/14 10:15AM

After discovering that my Viacom Channels were dropped, I took the appropriate action of changing my provider. I was told in the office that I'd be due a 53 dollar refund! Then I received a bill for 247 Dollars? I called their "customer service" number and was told to disregard that bill,.. that I was indeed due a refund. I then received yet another bill ..this one for 87 Dollars. So I called "customer service" again to inquire about my "refund"... and was then told that THIS BILL WAS CORRECT? After the shady practices of lies, deceit, and clever "bill re-arrangement" I told them I would not be paying this bill. I told them to, at the very least, call it even for the dropped services without informing me. They have ALREADY sent this debacle to collections. It's clear now,.. and has been for some time,.. that after TWENTY years with this cable company that the dollar rules over customer service and customer satisfaction. I'll never pay this bill, ..and I will never return to Suddenlink ever again

Jul

Posted by Christopher

7/30/14 4:28PM

Had same problem out of sudden crap hasn't worked since got service same gave them three years to fix and haven't fixed tired of paying for that don't work I'm terminating service I'm fed up drops al the time and when you have money on line for your job it disconnects and yo
u lose tons of I'm osi
ng my houseAnd and every thing because they can't get their right you sudden crap

Jul

Posted by SUDDENSTINK

7/10/14 12:31PM

suddenlink which I call sudden stink has proven to be a vast wasteland of incompetence.

after 2 years of service with never a late payment I was issued a refund upon termination of services.

one year later, suddenlink has turned this refund amount over to collections when I was never notified that the refund was not due and owing to me.

I have not used services that were not paid for I did not ask for them to refund me any money and now I have to pay for their mistake when they never even sent me a letter saying they had refunded me this amount IN AN ERROR on their part.

can they lawfully attach a refund they made to a collection debt?

on the phone now for 2 hours trying to get a number for corporate as their website has a number that is not working

SUDDEN STINK SUDDEN STINK SUDDEN STINK SUDDEN STINK SUDDEN

Jul

Posted by Raptor.1

7/3/14 7:02AM

Too many problems with Suddenlink Communications and they do not have a Technical Support in reality. Their idea of Technical Support is mostly to listen and do nothing. I have been a "Loyal" customer of SuddenLink Communications now for about 2 years and they have not been very good on several issues. The problem most frequently is someone getting my phone number and using it as a Emma Harper. The second issue is what has been happening now for several years and it is a dual complaint because it is about VIPRE Internet Security's shortcomings as much as that of SuddenLink Communications: This problem has evidently been an issue of Pfising [I believe that is the correct spelling] where a Huge Internet Nuisance Hacker style organization piggy-backs on other companies signals to get into your computer and deny you what you are trying to do while bombarding you with Nuisance and very unwanted Advertisements. Plus, I supect many of the companies getting their ad's displayed in this fashion are also part of this PFISING Problem in the first place and no company like SuddenLink Communications or its owners, Cequel Communications Holdings 1.LLC wants to do anything about. They want the customers using SuddenLink to keep paying for their Phone, Internet, and TV Services but they do not have sufficient respect for their own customers to remedy this Media Abomination. Essentially they just tell their customer, "You pay to have it removed from your computer; we are not going to use our Technical People to fix this problem. What they are telling you is "how little they VALUE YOU as a customer. And, these are the list of companies thrown at your face related to the Pfising Problem Nuisance: QuiBids.com, VideoStripe-MozillaFirefox, Progressive Insurance, esurance, SuddenLink Communications, ABC, WIRED, TIME, MSNBC, USA Today, and CNN. All of these companies share some blame in this Supper Aggravation Nuisance. This all began as I had been trying to download Mozilla Firefox Browser because I am F-E-D UP with the MASSIVE DATA COLLECTION on us by the likes of Google and others like Google, Facebook, twitter, disgus.com, etc. etc. and the list is much to long and has nothing to do with National Security, its just about selling mine and your data information to whoever wants to buy it.

Sincerely,

Feb

Posted by Cables but no service

2/13/14 4:52AM

This number does not exist.........poor service, excellent billing history and timely!
Service nOT......................isn't there a way we can ask for ad obtain a NEW company is our areas that have such bad, I mean, poor costomer service. Can't FCC do something?
In California it is bad and now we can't even call customer service on corporate level--NOT THERE what are we to do?

Feb

Posted by NO NAME

2/4/14 1:40PM

Not a good company when the Corporate Office phone number says it has changed or no longer in service. Your having problems with (not your local office) but the next office in line because they won't help you and won't call you back (person is either gone or on phone a long time just so they won't have to talk with you so he tells his person that is handling the call to tell me). Sorry company when the corporate office won't make their employees treat customers right.

Jan

Posted by not happy

1/5/14 2:09PM

If there were another choice in our area for TV service I would change in a minute. We don't trust them for Computer Internet or Phone. We tried them and they couldn't seem to fix anything when it was down. We have no other choice for our TV. Every other month they go up on our rates. We are now paying 80.00 dollars a month for cable and when they go up on us ther is no explanaation no communication, just the bill going up. I can't wait to get ATT Uverse when it is available in our area.

Dec

Posted by Richard

12/13/13 8:20AM

Suddenlinks Corporate office phone number that is on a bunch of websites as 1-314-315-9500 is wrong. It is misinformation put out there by suddenlink so no one can call the corporate office lol. The real corporate office phone number Everybody should make a note of this phone number for future issues and problems.

Nov

Posted by Anonymous

11/18/13 12:54PM

ok here goes. I am a customer of suddenlink. I have been having problems with my service for at least 4 months.first they claimed it was my wireless router. well it wasn't I had them bring a wireless router from them and guess what? still the same problem. I mention maybe they should replace the drop from the pole( I live in az and it gets extreamly hot here) because the drop was like 9 years old. well I was told " WE DONT JUST REPLACE DROPS BECAUSE CUSTOMERS WANT A NEW ONE". well I finally had all the cable wires replaced in my house. I had all the equipment replaced also. well the problem still persist. I payhed my bill in September even with my intermediate service.well I finally had a installer request a new drop. since the drop was across my yard and the city wont let me put my pool up with it there I requested it be underground. well they wanted to charge me $25 a hour x2 for the techs to dig the ditch. ok I dug it my self al the way from the pole in the easement behind my house all the way to the service inlet on the back of my house. well they didn't even fill in the ditch with the cable drop. it is still open and exposed today.not to mention they didn't even remove the arial drop. IT IS STILL GOING ACROSS MY YARD!!!!!!!!!!!!!!!!!!!!!! when I called in the past about a bill adjustment they could only give me a few days here a few days there. they said if nthe proble is still happening we cant adjust your bill anymore than that. they said I would have to call back when the problem is completely fixed. this whole time I am requesting a superviser to call me to speak about the problem. NO SUPERVISER HAS CALLED ME THIS WHOLE TIME AT LEAST 4 MONTHS AND STILL NO CALL FROM ONE. the last couple of days I have called every day and have been told NO SUPERVISERS ARE HERE RIGHT NOW. really the whole place is being run with no supervisers??????????? well they tried to tell me all I am entitled to is 1 months service credit. when I tell them I think it should be more they say" WELL YOU SHOULD HAVE STILL PAYED YOUR BILL. I have all 3 services with them. just recently we ordered the phone service. well they didn't show up twice to hook up the phone modem. when I called to complain(well I kinda screamed and yelled because of all the problems) so the tech shows up and says" DISPACTH DIDNT CALL YOU AND TELL YOU WE COULDNT MAKE IT TODAY?" REALLY YOU DUMMY I HAVE NO PHONE YOU HAVNT HOOKED IT UP. I was told a superviser would call me in 24 to 48 hours. that was on November 6th. then again on the 8th then again on the 12th then again on the 15th. still no call. today when I call they tell me my account is past due and service is going to be interrupted if payment is not made. I asked for TIM SHULTS to call me(he is one of the main supervisers in my area.) well I was told that a message will be sent but he probly wont call back because a credit has already been applied. today I call and they tell me A SUPERVISER WILL CONTACT YOU IN 24 TO 48 HOURS. I AM TIRED OF HEARINMG THAT. I HEAR THE SME LINE EVERYTIME I CALL. I am trying to get corporate office number and no where I can find it. the only number I found is no longer in service. I have requested for tim shults to come to my house and see for himself what I am talking about. I wish I was close to corporate office I would be in the office everyday

Nov

Posted by Fraudulent company

11/1/13 5:50AM

I am a former customer of Suddenlink. Not only does Suddenlink supply the worst internet service, they are also thieves. I have a 18.00 credit that is owed to me since May 15 of this year and they will send me my refund. They claim that I still have modems in my possession, which I returned when I cancelled my service. I have placed numerous calls to Suddenlink supervisor's in the Billing and Payments department. They tell me that they will research the problem and get back to me which they NEVER do. This company should be shut down for fraud. My suggestion to anyone needing internet service is to find another company and do not do business with Suddenlink.

Oct

Posted by corporate needs to get involved

10/17/13 2:52AM

The Problems With The Reps Is So True. They Are Rude And They Do Say To Look Elsewhere For Service When They Don't Like Your Questions, Complaints Or Comments. I Have Called For Answers When The Service Is Messed Up. The Phone Went Out, When The Service Was Reconnected I Called Them About It. There Response Was - Well Its Working Now So There Is Not A Problem.

O-m-g You Have Got To Be Kidding. This Is The Type Of Answers They Always Come Back With

Oct

Posted by Anonymous

10/14/13 7:26AM

Suddenlink is the worst cable company. IF I had a choice at my vacation condo, it certainly would not be Suddenlink. They sent a sub-contractor to hook up HD with a HD box. I knew more about hooking up HD than he did. Not only did he give me a box that was not working, he did the hook-up with a cable that had three color nodes on it (white, red, yellow). That is not an HDMI cable. I told him so. He said it was. Then he placed my new HD TV on top of the "HD Box" with the heat emanating. I told him you can not do that. He said yes I can and left. I took the entire job apart and used only the co-axil cable. I returned all equipement to
Suddenlink. They still charge me for the HD box. I was livid.

Oct

Posted by jrt7277

10/9/13 1:21PM

Suddenstink is the worst cable service in the world, Guatemala has better service. The techs are misinformed and really have no real technical experience what so ever. The management lies and makes promises they will not keep. The billing for our park is wrong every month. I have pedestals that have been broken for years with no success getting them replaced. Suddenlink should not be allowed to be in business. John Thomas Riverview Park Earp Ca.

Sep

Posted by tri5chevy

9/26/13 7:40PM

Suddenlink has the worlds worst customer service. I've been having voice chopping on my cable connection and internet shutdown for weeks now. They came out and put in a new line. No help! the next tech said the terminal box in the neighbors yard was "dead" and needed to be replace. He would put in the work order for the next day. That was a week ago. They will not show up to replace the terminal or tell me when it will be replaced. I went to the local office on Monday. Still nothing has been done. I am a "VIP" customer supposedly. How can they treat customers like this and not expect us to find another supplier of the services. Kiss this customer good-bye!

Sep

Posted by F#%* Sudden link

9/17/13 3:31PM

Wow! sudden link and I see I'm not the only one!!!! Here I was schedule for an installation today after I've been trying to get Internet from sudden link for a month now!!!! I was given a 2 hour window between 4-6! I called around 12 to inform sudden link to have the tech give me a call when he arrived and was told numerous times that they couldn't guarantee that the tech would call me then he later on and said that it was against policy to give me a call because it was a first time installation.... What kind of service is that!!!! After 15 minutes of I got of the phone and had left work early just to get here for my installation 4-6 after 2 hours pass the tech is no where to be found and my phone never rang so I called sudden link back and they were quick to tell me the tech left after 5 minutes and that he tried calling me... I never got a missed call or a voice message and if the window is 2 hrs why the f#%* would the tech leave after 5 minutes!!!! And with out calling me or or even trying to get a hold of me!!!! They were rude inconsiderate and they made me waste my time! I complained and they said the only thing they could do is reschedule and they just kept feeding me b#%^*$!+*!!! This is terrible costumer service and f#%* sudden link again! They just lost another costumer and I'll just live off all the free WiFi around for example Sheetz. Chick fil a Starebucks, anywhere but sudden link I'll keep my money! They really need to go out of business or they need to change the way they do business.

Sep

Posted by amandamd

9/12/13 11:41AM

I had a surge over a month ago in which caused damage to only anything that was connected to cable. Since this date I have had two electricians come out who have determined it is due to improper grounding. On the 31st we had a tech come out this would be the second tech who came out because of the issue fron surge, at which time he contacted his superiors who was to come the day after labor day which would have been Sept 2 we have yet to see are hear anything from suddenlink, our electrician has placed a communication box on our meter pan so that you will can stop the ground through our electrical and the span in which our cable is ran is well over the maximum limit. I would like to know who intends on replacing all my equipment and if failure to commit to customers well being and saftey is a normal business practice for SUDDENLINK? I have had absolutely no luck with answer nor results with your call center I hope this will get results answers and communication.

Aug

Posted by Hugh

8/25/13 8:26PM

I am going to leave Sudden link now that I have all the other comments I see that Sudden link does not care about what the customers have to say about there bad service and rude, lying employees I am in Oklahoma and I am going to call corporate first. I don't see it doing any good what so ever!!!!!! I have never been treated this badly from any company ever!!!!!! All I needed was a 100' peace of underground RG-6 cable to be replaced & buried!!!!!! I use to be a cable installer!!!!!! I will not answer a e-mail from Sudden link because I have to put in a temp. line to get internet service. The last time I left it on there it got cut into a bunch of pieces so I had to go buy more. I was thinking about bundling my phone, TV, Internet and maybe a sincerity system but now I am going to DIRECTV!!!!!!

Aug

Posted by Anonymous

8/24/13 10:56AM

SUPERIOR SERVICE in Heber Springs, AR 72543
Very punctual, very knowledgeable, very courteous. I have written a letter that I hope reaches someone in management.

Aug

Posted by Anonymous

8/8/13 9:50AM

I have Suddenlink services for more than 2 years, and in the last 2 months the services for the telephone and internet has been disrupted from more than 3 hrs. each time.

When I call to report the problem using my cell phone the computer voice advices you THERE IS A TECHINICAL PROBLEM IN YOU AREA WHICH WILL BE SOLVED VERY SOON"
I called today asking for a discount in my account, the supervisor Mrs BRANO refused to come to talk with me ,and relating the message thru ANGIE for me to go the local office and make my claim there. I asked Angie to tell MRS. BRANO HOW UNPROFESSIONAL, LACK OF ETHICS, LACK OF RESPECT FOR A CUSTOMER SHE HAS NOT TO come to the telephone and deal with the situation, instead passing the ball to someone else.
I'm in the process to call the President of Suddenlink letting him know my feeling, and follow up a letter and eventually cancel my telephone and internet services with Sudenlink on the account of MRS. BRANO attitute.

Oscar
Little Elm
Texas

Jun

Posted by Anonymous

6/3/13 3:44PM

Could one of your Rep's. check on the Disconnect internet service in Pflugerville, Texas. Seem our Internet gets disconnected often,it is no longer something that is done by weather or Suddenlink. It seems to be more of a control issue living here, since this is the only choice of providers. When we call Suddenlink regarding outage, their are none reported. Most times after the calls it comes back up immediately,how many calls must we make? Service is interupted especially during emailing. On the phone at this time, but of course no one will put up

Mar

Posted by Anonymous

3/18/13 5:59PM

I live in NC and have several questions regarding my service and tech support. I tried 2 times during last week and the wait time was over 30 min. to get an agent. I tried again on Sunday (I know, short staff) but I stayed on the line just to see how long it would talk to get an agent. IT WAS 1HR. AND 16MIN. THAT IS COMPLETELY RIDUCULOUS. Your support service has definitely gone way down hill in the last couple of years. If you have a problem, who wants to wait that long for help? I wanted corporate to know.

Mar

Posted by Disgrunted Big Sandy

3/13/13 8:03PM

I have been a customer for over 9 years and have worked through the growing pains of having cable service installed in our small town, here in Big Sandy Texas. For the past several years, the high speed internet service ( 1-3 Mbps ) has been installed with higher digital internet service being talked about. Unfortunately the internet service I am paying for works about 40% of the time. In other words for about 60% of the time my internet speed Download speed is well under 200kbps, yes that is 200kbps. While the upload speed hovers around 30-100kbps. The service is really unacceptable but I am always promised that this will get better. It seems to for about a month and then back to the same old thing...me calling and having to go through the 'troubleshooting' at the entry level of my call with people who know nothing about technical things, but read from a script. I can pretty much quote what steps I need to do before being passed on to the next level 2 or even level 3. YOUR SERVICE IS VERY BAD, not to mention the QUALITY of your internet service I am paying for but not receiving. As soon as I can secure a better alternative Suddenlink will no longer be getting over $100 per month. For a company that promotes service and quality, you may want to actually hear what your customers are saying. Thank you for the opportunity to let you know how I feel.

Mar

Posted by Anonymous

3/11/13 3:10PM

I have been with Suddenlink for the past 9 years I believe before you all were even known. Your service has become horrible. I was forced to get your alarm service because your installers set mine on fire almost caused my house to burn thank God for my dog catching it in time. You had to install your alarm system because the other was burnt out. You had a sales people come to my home offering better products at lower rates which wasn't true which caused my bill to rise and could have left it just as it was. Then here recently my bill has risen the last three months and I explain to them I can not have it to go any higher. The jerk rep spoke to rudely and acted as if he didn't care if I left. I asked for a supervisor the supervisor was the same way. Loyalty means nothing to you all I see becuase you are growing. I asked if I were to remove cable how much would my bill be they took it off and didn't add my original packaging back so this bill is more than the last three. enough is enough I need someone help or I will just shut it off everything completely ut will help me save money. I had rep today name Brian very Rude and put me on hold for 15 minutes just to send me back into the que to get another rep. He never assisted me at all. He don't need his job other who are homeless or laid off like myself could do better. This company customer service as always been zero and it has never improved through the years and I could never understand why. I finally got through a Maureen is was nice and looked into what was going on and kept me updated but she then stated she had to call me back as well like the sup I had on Feb 12 did but never got a call back. I pray she calls but she sound like she will but God only knows. Im sure you may train your reps to do better than they do but if they are tired let them go and fill the spots with people who want to work. If this is not corrected I want back or my paid time calling in trying to get my bill fix this is not fair to someone who has NEVER been late or been turned off I pay in ADVANCE this is unfair treatment. Learning that the supervisor just said that they could not add what I had back after he told me he could. I use to work for a telecommunication company and you can add anything back manually I'm not crazy at all. Let's get it right or take service out of my home.

Feb

Posted by tymx50

2/26/13 9:44PM

I got a call from a telemarker for suddenlink promising me home phone sevice for 10.oo a month forever. also she said I would get a upgrade for the 15 megs I already have to 30 for the price of my 15 megs forever and some extra tv channels if I sign up for home phone service. wow this sound like a awesome deal so I said yes. later that night I called suddenlink to veriflied my order. first off they said they didn't offer srvices for home phone for 10.00 a month and they had no clue about the other stuff I was offered. I told them the company who called me and they listen to the recorded conversion and found out I was right but they had to cancel this order. fine don't live up to prpmises. then today I get a email for a order I did not authorize for phone service. I called suddenlink back again .they cancel it again because I didn't authorize this since they cancel the one they promise me the first time. I"am just upset about being lied to and people ordering without my conset. The agent I called made notes of this on my account. MAKE it right suddenlink.. check out my account and listen to the recorded order and you will see I am right.

Jan

Posted by Anonymous

1/31/13 11:25AM

To Whom It May Concern:

As a 7 year customer to Suddenlink I have always enjoyed doing business with the company until the last couple of months. I have had the worst experience in the last 45 days that I hope to have with any company.

I started to voice my concerns/complaints on Facebook to only notice Suddenlink doesn't allow you to leave comments. As a communication provider I would think communication would be what you specialize in. I find it funny that you have a Facebook page but you don't allow customers to write on your wall. The only way I'm able to comment is through a post Suddenlink sent. As a communication provider I would think your number one goal would be to communicate with your customers and hear what they have to say unless you know there's a problem and are unwilling to fix the issue or try to better your business from your listening to your customers. As a local business owner I invite customer's opinion, complaints or comments on how we are doing whether we are doing a great job or need some improvement. I have been a customer since 2006 on my home services and a business customer since 2011. I know a lot of friends, neighbors and even my employees have said how bad suddenlinks customer service is and how they changed providers because of it. I always had great service and never had any complaints about suddenlink. Yes, there would be increases on the bill however I understand that nothing will remain at the same cost.

I noticed first hand last December what other previous Suddenlink customers were telling me about. Our business was moving locations and I set up a transfer to be completed mid-December. I was told at that time that a service rep. would contact me to let me know when the tech would be at our office to complete the transfer. Needless to say I waited 3 days and never heard from anyone. I was told they were working on it but that they still couldn't provide a date. I waited another couple of days and still no phone, no email, nothing. I called back again and got the same answer that they were working on it. Unfortunately, as you know a move doesn't just consist of cable (phone & Internet). At this point I'm getting frustrated because over a week has passed nobody can tell me a date that the transfer will be completed and yet I have already planned a date for the movers to come, sent a letter to all of my clients letting them know we would be moving, and notified my landlord we would be out of the location. I figured by giving Suddenlink 2 weeks' notice that it would be ample time to set up a transfer. Needless to say on the day the schedule was set to be complete I still hadn't heard from Suddenlink. My father works next door to the local Suddenlink office and said he would go over and speak to them in person to find out what's going on since the local offices don't have an incoming phone number anymore. The sales lady was nice and told my father she was sorry but they had lost my order. I was in shock because how do you lose a work order for a customer that has been calling every day for the past week? If the ticket was truly lost how come for the last week when I called into the Tyler office to check on the status all the reps told me they were working on it?? I'm still waiting on the call (Jan 31) I was suppose to get from the rep that originally took my call and set the transfer up to be completed to let me know the date of the transfer since she said she would contact me. I didn't know it was the customer's responsibility to call every day to see if a date had been scheduled (POOR CUSTOMER SERVICE). Needless to say the transfer didn't get completed the day it was suppose to even though I gave a 2 week notice. Because of the schedule not being completed it caused me to have to reschedule the move, our IT gentlemen from coming out (he came the day the transfer was suppose to be completed and charged me for the service call since he couldn't complete his work without the internet), and have to notify all my clients again that we would not be moving on the day we originally notified them of, and had to contact my landlord to see if they had rented out our office space yet. Luckily our office space hadn't been rented out and they allowed me to rent by the day ( Costs I attained that were not needed and were caused by Suddenlink loosing my order and not completing it on the day the transfer was requested even though they had a 2 week notice).

After a 3 ½ week nightmare our services were finally completed but not without more issues that I won't even go into(Staff members not trained and having to have 2 people to complete on office transfer because they didn't know what they were doing-Unprofessional)

With the delay of getting the services completed it caused our office to be way behind. The week of Jan28-Jan31 I had been waking up two hours earlier than normal to go into the office to try and get caught up. The morning of Jan 31 I arrived at my office at 6:45am to find that the internet was not working. I restarted all computers unplugged the modem and still no connection. I called suddenlink from my cell phone to notify them. The young lady that took my call advised me that they were doing some system work and the internet was scheduled to be back up in a couple of hours. I asked if it was something that had been scheduled and her response was Yes. I asked if suddenlink would send an email out. She said no but that they call to notify their customers in advance. I asked how come I never received a phone call. She said they didn't have my phone number. 1ST How are you a communication provider and you don't send an email and you tell me I didn't get a call because you don't have my phone number. 2ND I pay Suddenlink every month for 4 phone lines. How can you tell me you don't have my phone number and I just had a transfer done in which they needed my number to supposedly call me to tell me when the transfer would be done. Nobody wants to wake up earlier than what they need to. Finding out I got to the office 2 hours earlier then when the internet would be back up and I was going to be sitting at the office not being productive infuriated me. I don't understand why if it was a scheduled outage why they wouldn't set it to be completed on a Sunday when most businesses are closed? I was told it would be back up at 8:00am. It is now 9:20am and still no internet.

I would call and voice my complaints but Suddenlink discontinued there local office from receiving any inbound calls. Every time I call the Main office (Tyler) it's just a person that takes the call and doesn't care about the issues you are experiencing.

I'm writing you this letter in hopes that your number one concern is your customers. If that is the case I'm hoping you will listen to your customer's issues and will implement change. As a formal Cox customer that was bought out by Suddenlink I have been loyal to Suddenlink for the last 7 years on my personal and business accounts. With what transpired this morning I will probably start looking at a new service provider on all of my accounts. Not only has this caused our office to be further behind on our work but now I'm looking at 3 of my employees siting in our office that I'm paying to do nothing.

In hopes that you care what you customers are saying I have attached my contact information.

Thanks,

Karen Ehlers-Harwell

CC: Debbie Milner

P.S I called into Suddenlink (Tyler Location) and spoke to a Jimmy. I asked him if I could get Jerald L. Kents email address from him and his response was I don't know who that is. My response was you should as he is your boss-CEO. He then gave me another phone number to call. I asked what number that was and he said it was suddenlinks communications department. I called the number and spoke to a Meagan who said it was not Suddenlink it was Cox and she couldn't help me. I feel like I'm a ping pong ball that just gets tossed around.....

Jan

Posted by Anonymous

1/25/13 12:00PM

FOLLOW UP ! Something your company has failed to do ! I am on the phone trying to find out where the tech is no later than noon. I was a manager for over 20 years & if I conducted my Bus. this way I would have been fired. I just got off the (stop) Just got a phone call from Felix a District Manager who I believe can resolve these issue's. Mr Felix seemed to be very good at his job and said he would get this resolved and work around my schedule. I appreciated his phone call & desire to resolve this.

Thank You
Willis Texas

Jan

Posted by Anonymous

1/25/13 11:06AM

Terrible Took off work again today no show. Since I've had service "If you can call it that! I HAVE PROBLEMS 3 DVR'S. Suddenlink ripped out the Direct TV wiring & ran their own & now want to charge me to rewire. Poor customer Service I have requested to talk to a manager the last 3 times, a supv. will call & not follow thru. I cannot watch HD without losing the picture & have to call & keep resetting the box if I want to order a movie. I have not been able to watch a full movie for months. I just call the VIP number to see where the Tech was - unknown- will now try the corp. number. I have spent hours & lost work from suddenlink tired of the run around

Jan

Posted by Paul

1/12/13 3:12PM

I spoke to a representative to submit a ticket for serviceability on January 7. They called back on January 9th and stated they would be at my address on January 11th to discuss service and pricing. I waited at home all day Friday and no one ever showed up. At a minimum, someone should have at least called me. I think this is a very poor way to treat potential customers.

Jan

Posted by db1983db

1/8/13 1:13PM

I work as a contractor for suddenlink and as for the the services I beloved that the services are the best. Super fast internet speeds, low cost for unlimited phone, always adding more channel's, and home security. But....... I think that business should start with the corporate office and rules and guidelines to be tightened. I work in the west Texas region. I am a male with some African-American in my blood however I look white. One of the owners of the contracting company's is always using the n word. I bit my tongue because I don't want to lose my job and feel there is no one to talk to. A family member wants to open up a Facebook page anti suddenlink but I have asked them not to because i really like my job. Also I have seen a whole contracting company b pushed out of a market because a new supervisor was best friends with another contracting company. So a group of 20 installers that were really some of the best I've seen were out of work. Then I see another contracting company that are the only one in a big town have guys work for them that work 6 days a week and have to drive hours away just to spend one day with there families. I think that the corporate office should look into this because in the end happier employees is better for business contractor or not. Strict racism rules. And maybe there should b two contracting company's pre market unless there are only one contracted employee. By doing so I think it keeps both companies competitive with one another and keeps installers from jumping from one contracting company to another as well as possibly making a better chance for some to be able to spend more time at home.

Dec

Posted by Anonymous

12/26/12 6:31PM

I've been stuck with Suddenlink ever since I moved to TX, 7 years ago.The city I live in must be the only one thats stupid enough to keep this second rate service. I am what they call a "VIP", as all my services are with them. VIP must stand for Victim In Person. My cable box went out on Christmas evening, and they scheduled a service call between 1:00pm and 5:00pm today. When no one showed up, I called at 4:00pm, 5:00pm, 6:00pm, and 7:00pm. On my last call they said i was scheduled for between *:00am and 12:00pm, tomorrow. Now if you think they will keep that time, your dumber then I am. Direct TV here I come.

Dec

Posted by riodame

12/5/12 8:51AM

When I first decided to sign up with Suddenlink business phone service, the first question I asked was "If I move my business, will I be able to take my phone number with me?" I was told yes as long as there was a suddenlink connection, I asked "are you sure?" and was told yes. So three months later when I moved and called in to transfer, my service, it was not turned when expected, my calls were not returned, I am 2 1/2 weeks without business service of anykind, I was finally told that I couldn't have my phone number, so I was misinformed from the start, of course I had all of my signs made up, at the cost of about $2000.00, I now have to pay extra for a "virtual" number just to be able to be reached by my customers, this has cost me in sales as well. Also they have taken over my internet service and TV to where I have to pay business prices and have more internet than I need that costs twice as much as what I was paying. by the time this mess is straightened out I will be without service for a month.

Dec

Posted by raptor.1.robert

12/1/12 11:57PM

I have been a Suddenlink Customer for a litle over a year now and the service has consistently gotten worse. Now, their 24 hour trouble line has evidently been shut down and they do not respond when there is a late night problem. ALL CUSTOMERS SHOULD KNOW: Suddenlink has been sold; they have repeatedly said their services will not change but you all know that just is not so. I am actively looking at other choices now because of recurrent problems I am having plus they began charging me more for speed upgrade a few months ago and I have had no noticable increase in speed handling at all, so I suppose I am paying for hot air. Also, forget the supposed Corporate office in St. louis, MO: That phone number is no longer active because the SALE is effective by the end of December if not already. I have had repeated problems with certain channels, namely Ch.2 [CBS], Ch.9 [Fox] and other's sporatically. They did all the work on the hook up and yet if there is a problem there they want to charge me even though they did the work because I certainly did not do the hook-up.

Buyer Beware is extremely important in Louisiana; a lot of businesses here will screw you in a heartbeat.

raptor.1.robert

Nov

Posted by Anonymous

11/28/12 8:46PM

I've been a Suddenlink cutomer for almost 7 years. I have the limited basic package which is "limited". When I first started the package was $12 or $13 a month now I'm paying almost $24 a month went in to pay my bill and they informed me that the bill was going up $7 more a month. Geeezzzz I think if you keep raising the rate you could at least add a few more station to the limited basic plan.
And please don't add anymore shopping networks! I would really appreciate if you would consider adding more stations.

Sep

Posted by Anonymous

9/19/12 1:19PM

I have been doing business with suddenlink for over a year. I work alot and recently lost my job, and when I had to start logging onto the internet I found out that I was only receiving 75-80% of my connection. so I thought, well maybe ths is just a fluke,I later found out thru my family this is a normal! So Suddenlink has been charging me for 10 MB of service and supplying 7500kb-8000kb instead of 10000kb. So from a consumer perspective, I was only recieving 75-80 cents of service on the dollar. So we contacted them because when I was downloading something It caused lag In the xbox 360 playing MW3, Son got Killed and he would proceed to express how much he injoyed it. With that all said we decide to up grade to cable and to get 20MB "WIRELESS" not saying how they have been ripping off for $10-$15.00 a month for over a year. I figure we should have said something before this and I sure they would have had that same belief. So we scheduled a instalation. Between 8am-noon on 9/18/2012. No Show! ok, call them, Were sorry for the confution, schedule is between 1300-1530! ok, 1525 Tech shows up. The order from us, 2 roomsHD 2 rooms with regular boxes for cable and exsteneded, plus, 20MB wireless internet. The tech shows up starts trying to use the satilite coaxal cable to hook up Suddenlink cable! Wait! I still want satilite! ok, He stops, starts to install correctly, Then he 2 rooms of regular programing, not in order. ok well he put little converter boxes that change digital to analog, I have digital tv's. ok, now the whole purpose of the up grade 10MB to 20MB "WIRELESS" Sorry he says, We have never been able to have 20MB "wireless" we can get 20MB to a modem, But not wireless. Enter "customer service" Rep says well it says its available according to my information. Why don't you just go ooffersut and buy a wirelees router. I reply, Can I speak to your Supervisor, please! While I wait 45 min. for a Supervisor, I state to the Tech, " What you gonna due when GOOGLE moves in and offers the regular speed free so they will able to up grade to there 4g network." His reply, "they can't, where grandfathered in". No Supervisor answers the phone. So, I hang up, call back ask for the Supervisor, they want information, I said why give this information, there Supervisor is just gonna ask for the information again. 5min wait. Supervisor on phone. ok, I want to remind readers of this little story, I been on the phone for over a hour trying to get service that was aggreed on from the get go. For your knoledge "reader" they are able to get over 20MB to a modem in house. It's just not wireless. So what is needed is there wireless modem that they carry at suddenlink, they just don't carry it at the Paola Office in Kansas. But, a shipment that is comming in on Monday 09/24/2012, is going to have that modem. ok, call your warehouse, have them overnite to Paola,KS. deliver it install tomorrow! Problem solved. No thats not what happens. I'm sorry sir, there is noway that a 20MB wireless modem will work in your home we don't have the ability at your location, it would not work! ok, now you think I'm stupid, your trying to tell me that from right now till Monday Suddenlink is going to upgrade your equipment and transfer lines all over Kansas,So you will be able. My reply, Can I speak to your Supervisor? They replyed, "they just went home" now if I wasn't waiting the first 45min. I would have been able to talk to them. Also, its "1650" 450pm, ok, they said by the way your going to have to have your wife call back cause your not on the account. So last night I called my wife, had her call and put me on the account. Good Morning, Call Suddenlink Customer try to serve you, but can't because I don't know how. "Customer Service". Can I speak to your Supervisor, can I get your information, Please, I just have to give it to them. 10min. 1st level of Management is on the phone A Meleny Hogan, and pardon if I don't spell your name correctly, She basically told me the same speal. My reply is Can I speak to your Supervisor, and she refused, I said May I Please speak to your Supervisor? she said, "there is no one that can do any more than I can the answer is no." I said, Maam, There is someone that you report to may please talk to them? This is the third time you asked and the answer is no. Now she is keeping track of how many times she refuses to give me her boss. Maam, I realise you don't have the ability to help me, Can I Please talk to your Supervisor? She replies,"For the forth time I am not going to let you talk to my Supervisor, Can I Help you with anything else." I said, "no I need to talk to your boss" she said, "thanks for calling Suddenlink Customer Service good bye!

Aug

Posted by haydondol

8/25/12 2:00PM

Just received my first statement from SuddenLink. It took about a month to get all of my bundled services installed and I was told an adjustment would be made to my account. I called the VIP number and the customer service rep (Dominique) could not answer any of my questions, refused to let me speak to a supervisor, told me I would have to drive to an office (that is over an hour away from me) to get my questions answered, and then hung up on me.

Jul

Posted by DanniesJoy

7/12/12 8:57AM

For the past three days, we have been having a technical issue with loss of audio in the Kingman, AZ market. I called Suddenlink VIP customer service and spoke with Kim. He put me on hold and came back a few minutes later to say they are aware of the problem and it is with KPHO Channel 5 and did not offer any further information, ie, fix date, etc. He pretty much let me know there was nothing he could do. He probably couldn't, but Corporate could do what I did and that was send an e-mail to Channel 5. I got an almost immediate response from the News Director who explained the situation. I think Suddenlink could at the very least put a notice on their website stating they are aware of the outage, are working on it, or if it is a third party, they are following up with the third party on a regular basis. They could also put a trailer on the bottom of the screen on the channel(s) impacted. It would save a lot of time for the Suddenlink Reps and lessen the annoyed customers!