The number listed here is not Norton in Mountain View California. It is Norton support in India. The reason I am tring to get a Mountain View direct number is because Norton India and Norton Facebook or giving me 2 different answers. If anyone has the direct number to Mountain View please let me know because I get the run around from India. They do not want Corporate to know about their terrible support!!!!
You are contracting with some shady people @ Norton Acct. & Norton anti virus software & spyware removal as I had trouble replacing my old norton & called them & they told me they needed 2 hrs with my computer to tune it & install norton for 199.99 & I said NO! I bought your product online & just needed tech support but they had me type in http/logmein123 & a guy named Jason tried to tell me if I didnt want to pay 199.99 then it would be 49.99!! No I will not pay any idiot more money after I have purchased a new Norton!! Why do you not have english speaking people working?? Is it corp greed that makes you outsource to foreigners?? I will NOT buy another norton after being with you 7 yrs & I will tell everyone to beware!! Elizabeth Dodd
I renewed my internet security license & had difficulty loading. I called the recommended tech support number and got Mark on 8-11-13 who said I had many viruses, 30 people accessing my computer and conflict with installed Mc Afee and he could fix for $300. I hung up. I called ATT Connect tech who analyzed my computer and said none of this was true. I was almost scamed by the Symantec recommended number!!!
I am very upset with Norton360/Symantec and your customer service. I had purchased Norton360 for two years which ends on 1/11/2015. Since I will not be used Norton 360 now or in the future, I requested a refund for the second year which at first Laya was going to refund me $71.43. I thought I should be refunded the full amount for the second year. She gave me Evangeline who told me I could not get a refund at all. I have a customer for quite a few years and have been upset with your company. Please refund me for the last year and credit my credit card which you have on file. Anastasia Michalakeas
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