TCF Bank Corporate Office

TCF Bank corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
TCF Financial Corporation
200 Lake Street East
Wayzata, MN 55391-1693
United States
Phone: 612-661-6500

TCF Bank Corporate Office Comments

Posted by Please Help


Scammers took over $12400 from our account. I am 84, my husband is a veteran with two prosthetic legs.

TCF has pushed our case aside for 5 months now.

Customer Service continues to say they are working on it after an hour on hold.

Today, an executive was to call before noon. No phone call came.

Please advise what we should do next.

Posted by The work protocol


Can someone please give me the direct number too tcf corporate office it is very much needed

Posted by have3cats


Does anyone really check what is posted on TCFs facebook page? Please take the time to read all the unhappy comments there. It is very obvious that I am not the only frustrated and unhappy customer. I've been with TCF a very long time. We switched to TCF back when they took over where Bank of America had been, in the Jewel/Osco stores here in Illinois. I have been happy with the bank and still am, but am not happy with this new digital banking and it has cause me a lot of worry and concern about my money. Please take the time to read the posts there. The responses by TCF and Chris look like they are a computer generated response, not like from a human being. This new banking site is literally a nightmare and near impossible to get help from customer service as they too seem clueless. Their hands are tied as they are just the front line people who deal with customers. I honestly don't think they know who to turn to, to get things resolved.

Posted by Angiest


I feel that it is more than time to file a class action lawsuit against TCF bank and also repot them to the Attorney General. This is the second time that they have blatently stolen money from my account because they will not process fraud claims properly, and they always tell you that they need more time. WILLIAM A. COOPER, IF YOU ARE SO DARN CONCERNED WITH THE ONLINE FRAUD THAT HAPPENED DO SOMETHING REGARDING HOW YOUR BANK HANDLES IT. I will be blasting you all over social media until you personally put my damn money back in my account!!!!! STOP TAKING THE MONEY OF PEOPLE THAT WORK HARD TO GET IT AS YOU SIT BACK ON THE MILLIONS YOU MAKE FROM TAKING IT. REMEMBER ROBIN HOOD? YEAH, THERE ARE STILL MODERN DAY ROBIN HOODS OUT HERE BUDDY.....

Posted by pissedoncustomer


they have to the worst bank ever I deposited a check on wed for the amount of 18000. the teller stated the funds would be ready on Friday. we had plans for a trip away for a 7 year old birthday party for my daughter. the funds were not ready till Tuesday because of a teller lie. do no use tcf go somewhere else this bank has a big problem. try calling the 800 number I bet your on hold for 45 plus min.
they ruined a 7 years old birthday

Posted by rexroc


This is the most unprofessional bank I have ever seen. especially the branch on Archer Ave and Narragansett in Chicago IL. It looks like they have gang bangers working there. I walked in and there was a man behind the desk with hair down to his waist and in a pony tail. Not to mention the $37.00 a day fees that this bank has. Its corporate extortion at its best. I will be closing my account and gladly take my business elsewhere. This is a Ghetto bank. with Ghetto service

Posted by Furious to Happy customer


FURIOUS CUSTOMER MADE HAPPY (STILL Ticked by it all, but want to credit an OUTSTANDING Customer Service rep, Yilda, for truly helping). I have been with TCF Bank for over a decade and recently had an incident where I was charged **HUNDREDS** of dollars in overdraft fees when I had money in the bank. I normally don't work with checks anymore, but deposited one around 2p. I had some other money in that account when I deposited it. I asked the teller how long it would take to clear and was told "The money is available immediately." I used my bank card repeatedly for 5 DAYS without a problem, recording everything in my bank book, when suddenly it was declined.

That's when I learned I was hundreds in the negative from overdraft fees -- but there should've been several hundred dollars in the account! I spoke with two different Customer "Service" reps. They were rude and nasty to me and refused to help sort this out. The second one, whose name was Heather, had the audacity to tell me "IT WAS MY RESPONSIBILITY TO CHECK MY ACCOUNT ONLINE EVERY DAY -- recording on paper in my check book isn't good enough anymore 'in this day in age' -- and since I wasn't responsible enough to properly manage my finances, there was nothing she or the bank would do to help me." She said regardless of what the teller told me, it was "my fault" for not checking my account daily and if I had been 'responsible enough' to do so, I wouldn't be in this mess.

When I questioned WHY the bank would allow me to use my bank card for nearly a week and go *HUNDREDS* of dollars negative with overdraft fees before declining it ... they should've declined it right away to alert me something was amiss ... I was told it was because my account was "In Good Standing" and so the bank would allow me to 'overdraft' until it reached a degree they thought I couldn't/wouldn't pay the fees -- and all the fees were MY responsibility.

ARE YOU KIDDING ME? I drive a lot for work and was getting numerous overdraft fees each day when I stopped at a gas station for coffee and a doughnut and later bought lunch and/or stopped for a water. Many of my purchases were under $5 -- with $37 tacked on for 'overdraft' which unknowingly put me deeper and deeper in the negative.

Both Heather and the other 'Service' person refused to allow me to speak to a Supervisor or someone - anyone - over them or give me info to contact Corporate directly. I was informed by these 'Service' reps that "This is not a Corporate Concern" and would not be given any contact info.

I was told that the only way I could possibly get this resolved is that I needed to go back to the same bank where I deposited the check, speak to that bank manager in front of the teller who told me the funds were available and it would be up to the manager's discretion.

THAT PARTICULAR BANK IS OVER AN HOUR AWAY FROM ME! That did not matter to your Customer "Service" people. (I want to note that I DID go to that particular bank to speak with the manager after the fact so this doesn't happen to anyone else -- and two different tellers at that bank REFUSED to allow me to speak to the manager directly. I was told I could only "tell them" what the issue was and they would pass it on to management. What in the world is THAT??? Short of becoming some crazy, screaming, melt-down lady who'd be hauled off by security anyway -- I was completely stonewalled from speaking to management at this bank. It is located on Miller Park Way in Milwaukee, WI. I suggest you look into the poor service and "covering" for each other they've got going on there)

I was seeing red! After being with this bank for so many years, I was pulling out my money and direct deposits and going elsewhere.

But not before I spoke directly to someone at Corporate. This is ridiculous and I shouldn't be chastised by a young adult for being "irresponsible" when it was the bank that made the mistake. And, as a business-minded person, this is something Corporate SHOULD want to know about because if it is a repeated problem, they need to address it.

It seems to be that some of your young people on the 'front line' of your business are not only stonewalling customers and preventing them from speaking to management or higher ... they are effectively shielding those higher up from knowing what a poor job they and their co-workers are doing by not only not helping, but also ridiculing older customers for not being "in this day in age." I'm sorry, but I'm not stupid ... I simply don't have TIME to check my account daily -- especially when I know how much should be in there.

I wanted a direct line to someone in Corporate to express this situation, couldn't find one and called the 800 number back to get a Corporate number.

On this third call I was greeted with a very happy and cheerful voice, but I was still LIVID and said: "I know my anger has nothing to do with you directly, but before I even deal with you ... What is your name? I've had it! I'm taking names!"

She was very sweet, very understanding and provided 110% PERFECT Customer Service. It took about 45 minutes to get everything straightened out, but she was so level-headed and professional and yet very nice at the same time -- and sometimes she'd have to put me on hold for a bit, but that was okay. She'd say: "Let me go talk to a Supervisor"... I'd be on hold for a bit, then she'd come back and say: "Do you mind if I put you on hold again? I'm really sorry about it, but the Supervisors can't really tell me anything. I need to go a little higher up, so your hold time might be a little longer." I was okay with all the time on hold because she was Honestly trying to help me resolve this.

What I had going on was REALLY a mess. I had originally given the check to the teller right before 2p -- so technically the 'funds were immediately available' -- but the transaction didn't process into the system until AFTER 2p, which put it into the next day and while technically it was a Corporate/Payroll check -- it had been written out on a personal account with the company's name on the top, so there were different 'standards' than Corporate checks as to when funds are available.

In all of this, I want to say that Yilda R from the Chicago Call Center really took the time to help me sort this out and gave 200% Customer Service. She was very nice, polite and professional and empathized with my frustration (VERY Important with Customer Service). Her efforts of going above and beyond need to be recognized and applauded by the entire TCF Bank organization. I was ready to close my account and sue you for this debacle. Not only the needless overdraft fees, but I ended up stranded with only my TCF Bank card and couldn't access any money! It was all 'gone'! Then having to deal with Rude, Condescending b-tches to boot...

If I had not come across Yilda R and her caring Professionalism -- I would not still be a TCF customer today. I GUARANTEE you have kept other customers because of her as well.

I certainly hope that she is acknowledged at a Corporate level for her level of service. All employees need to emulate her Professionalism. She is Outstanding.

Posted by Anonymous


MOST HORRIBLE PLACE TO BANK computers are down, and staff has NO Clue as to what to do? this is the worst bank charging fees when accts. are not overdrawn, no one calls back, supervisors are rude switching to BMO HARRIS a bank that cares and won't take my money and be rude, I was a bank supervisor for 13 years tcf has the worst customer service ever!!!!!!

Posted by Hopeless!!!


I am being charged overdraft fees when funds we're available in my account. TCF Bank is prolonging their customers debit card transactions to make it look/seem as if they are overdrafting their accounts, so they can keep charging fee after fee!
I recently returned as a TCF Customer & one of the main reasons was because their representatives we're very nice, helpful & professional. Now, their rude & unprofessional due to the fact that there is no one to help, because most of the phone numbers are a fax machines or nobody cares!!

Posted by clanduvy


I cannot believe that I could not find a phone number without resorting to checking Contact Help. Even though I was told that there are staements available I cannot get into them because when I go to statements, i'm told that I am not eligible even though I've been getting all statements all the time (I have four accounts). Frustration!!! and they say they've done "improvements" to the web site. Not from where I'm sitting.

Posted by Anonymous


I am very discouraged and upset. I have been a member of TCF bank for almost four years. It seems like your bank is looking to steel my money at every chance they get. I have automatic deposit every month and I keep my account in good standing. Sometimes there is human error with accounts and I would really appreciate more understanding with that. I know when there is bank errors you can reverse fees but this time it was my fault but that was because someone waited over three week to deposit check I wrote them. I check my account the same day and did not see any pending charges. I knew my check would be deposited at midnight that night so I thought I was good. The next day I checked my account and I had two NSF fees come out that same day my check went in. I know it is my fault but I really need some of that money back. It is Christmans time and I need to buy presents. I think one charge would be sufficent for a punishment. Plus $37 per fee that is outregeous. Why does it have to be so much. Do you know how many hours I have to work to earn $74 dollars? Do you know how many presents I can buy for my children with $74 dollars. I think that fee could be lower. I know it is not your fault but come on. I was told by your customer service reps that the cooporate office is the only one who can make decision to make reversal. Can you please help me with at least reversing one of those fees? Thank you, Janel Souders

Posted by Anonymous


I was at your Lockport, IL branch on Saturday Nov. 3, 2012 at approximately 4:15pm
and wanted a bank check in the amount of 66.00 the teller named Ariel or Eriel told me there would be a charge of 10.00, I said I have thousands of dollars in this bank and your going to charge me $10.00 are you kidding me.... I have never been charged this in the past, and I asked for the Manager, and she said she was the manager, She could not have been older than 18... and there was another teller there and the both of them were laughing and snickering... I could very easily take all my money out and go elsewhere... So I went to the Lemont Branch, IL and Linda and Niomi went out of there way to help me and DID NOT charge me a fee. I have 2 premium accts.
You need to train your staff better.. Totally unacceptable to me.. Believe me I will never return to that LOCKPORT BRANCH AGAIN......
Those two girls customer service is a negative 100 as far as I am concerned!!!!!!

Posted by Anonymous


tcf is a ver good business, if the goal of a business is making money. i have found in the year and a half of banking with them that they make most of that money from theinability of there customers, myself included, to keep track of the many reasons that they have to fine you and then to proceed to fine you, all whilst putting forth the image of being convienent, easy to use and very friendly. with all the money they make, that buys a really good ad campagn. go credit unions.

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