Vanguard Corporate Office

Vanguard corporate office headquarters location, phone number, address and feedback

Please find details for the Vanguard corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Vanguard corporate office headquarters information we have, please feel free to submit an update.

Corporate Office Address:
The Vanguard Group, Inc.
100 Vanguard Blvd.
Malvern, PA 19355
United States
Phone: 610-648-6000
Fax: 610-669-6605

Vanguard Corporate Office Comments

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18
Dec

Posted by Large check lost for days and wa


12/18/20 8:04AM

I attempted to roll over a very large sum of money from my 401k into an IRA at Vanguard. I was told the money was there and my advisor was ready to start investing. On a Friday morning I got a call saying the check was non-negotiable. No explanation. In the meantime, the originating account showed a zero balance. On Monday the money is still missing. This is in the millions! The originating bank said the check was cashed. I called the compliance department and was on hold for over an hour. They said they couldn't give me the name of the person working on it nor would they take my number and call me back and they were returning the check to me.
Tuesday, the money reappeared. The check that was returned to me had been presented for deposit twice! And the original deposit clawed back. I am disgusted with the cavalier attitude toward resolving this.

16
Jun

Posted by Carol


6/16/20 6:13AM

$3000 missing from my account since last night. Tracked down the error. Have been on the phone with Vanguard for over an hour this morning. Alron Major told me he opened a case, but he can't give me a case #. No one in corporate is available to speak with (what else is new?). customer service reps can't help. They can't get their supervisors on the phone, etc., etc. Currently on hold while one tries to get the monetary dispute department on the phone. Tim Buckley is not available, nor is anyone is his office. Ready to file FINRA complaint.

12
Jul

Posted by Anonymous


7/12/18 4:55AM

Been trying to get someone at Vanguard NY MM tax exempt fund to look at the activity, whereas the yield on the fund dropped 27 basis basis points in one week (that's 20% drop,and happened in one day). The current 7 day now stands at %1.06 (was %1.34 a week or so ago). No one will look into this. Cannot e mail anyone other than a rep,which is useless.This fund should be yielding at least %1.38, since the Fed fund target rate is now %1.75-2.00 and soon to be %2.00-2.25. This fund yield has been steadily dropping, something is wrong. Is there an e mail to the executive offices so i can get someone to check out what the problem is?

06
Apr

Posted by Truth


4/6/18 2:39PM

It is now Friday, April 6, 2018, at 4:05 PM CST (Minneapolis MN)

I have spent the past 10 days of my life attempting to have Vanguard transfer a considerable sum of money from a Vanguard Rollover IRA account in my name (shares were sold, so amount in my account is cash). Sounds simple? Vanguard has been impossible. The people with whom I've had contact (many, many) have demonstrated misfeasance, nonfeasance, incompetence...lack of knowledge, fast assumptions/conclusions only to be wrong, sending me the wrong forms with disastrous tax effects, and creating a swirling morass. It is now 4:15 PM and no one has called me to confirm that the funds have gone out for an overnight delivery to the transferee custodian Bank in Edina, MN. Yesterday I had a call from the Bank that had already received its share of the IRA amount sent to it indicating it received the other Bank's share of the money, then a call from Vanguard indicating its error, followed by 2 stop orders issued by Vanguard. And today NO ONE with seeming authority has cleaned up Vanguard's mess and I still do now know if that this remaining sum is on its way via overnight delivery to the correct Bank. I contemplate filing a complaint with the SEC. However, again I called CEO Mr. Mortimer Buckley and left a very detailed message of my experience, was told that the message would be forwarded to him, and now 30 minutes later, still have heard from NO ONE. This has been the worst treatment that I have ever in my life received from anyone. I have lost trust and faith...so much for honesty.

24
Aug

Posted by First Presbyterian Church


8/24/17 10:40AM

Never have I had a more difficult time trying to add money to an established account from a financial institution as I've had with Vanguard. Your people require additional training and certainly don't make it easy with sending wrong forms, not able to answer questions without excessive holding times to "check it out".

The account is for The First Presbyterian

02
Nov

Posted by In Disbelief


11/2/16 9:44AM

After calling into the customer service center, I had a case opened but wasn't called back for 4 business days. Not only was management rude and unaccommodating, I was never told why their process broke in my case. I am very disappointed and am looking for alternate 401K services.

12
Sep

Posted by Anonymous


9/12/16 11:43PM

I've written several letters asking for my money. I don't have access to my account anymore electronically. I have limited internet access due to my assignment overseas. And, that's why I wrote letters. All I need is for Vanguard to return my money to the same bank it took it from. I believe my and the funds name is JT TEN WROS. Request somebody just write me a letter instructing me what to do (non-electronic). Send me forms to fill with list of other thing you need (non-electronic). I have limited access to the email below and if your instructions is for me to get into the internet - we're back to square one. I will pay for the stamps you use or take it out from my account.

23
Aug

Posted by Anonymous


8/23/16 2:08PM

I called Vanguard today to ask if you had any energy funds which did NOT have fossil fuels as part of the package, and was told "No". Considering all the issues with global warming, oil polluting our oceans, and pipeline and train disasters, fracking poisoning ground water, and coal's extreme CO2 pollution, I wonder why Vanguard continues to rely on fossil fuels which are also not socially responsible since their use is dirtying our home - the earth.

In reading about the explosion of clean energy use in Europe, while the US lags far behind, it would seem that now is the time for Vanguard to come up with a product or products that would capitalize on the coming rush to catch up. There are many companies, here and abroad, which make equipment, install systems, sell clean energy, or storage products, and one would think that a mutual fund made up of those companies would be worth beginning. While such a fund would probably not be as profitable as those you now offer. One could safely invest in a clean energy fund without feeling like one is selling one's soul.

And then there is the issue of Vanguard liking to think of your contribution to society. Web pages touting green buildings, giving back et al. Wouldn't a green fund add to that image?

Otherwise, my wife and I thank you for your good work. R-

19
Aug

Posted by gwgladstone


8/19/16 6:49PM

I have been trying for two days to speak to a representative and have spent over an hour listening to the voice ma8il apology for the delay. I've been a Vanguard client for twenty years and have never experienced such frustration and inability to get service. I have used secure messaging three times and have yet to get a response



What is happening at Vanguard



Gordon Gladstone

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