Vizio Corporate Office

Vizio corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
VIZIO Inc.
39 Tesla
Irvine, CA 92618
United States
Phone: 949-428-2525

Vizio Corporate Office Comments

Posted by Anonymous


My 5th Vizio case #27369118
Vizio 50" Classs 4K UHD LED SmartCast Smart TV V-Series
v505-J
Please refund me as your 5year warranty states.
I have uploaded pictures, serial numbers, & receipts 5times now. I need a manager to execute this request.

Posted by Anonymous


My family and I have Vizio tv's forever and we won't buy any other brand. While moving my Dad's 65" tv the other day, we noticed how difficult it was to hold and grab on to it to take off the mount. We actually dropped one side and it broke. It would help people to have some kind of handle or indentation on the tv to grab to make it much easier to handle those huge tv's.

Posted by James Piorkowski


I do not text, did not want to chat or call and so am emailing you. On Friday, March 3rd at approximately 3:00PM EST, we attempted to install a new Vizio soundbar, and, after repeated tries, were unsuccessful, hence, a call to your Customer Service. Did not obtain a name (although in our chat, discovered he was in S. Dakota). He spent perhaps 30 minutes with us as we tried various ways to connect the soundbar wiring and discovered that our older model Vizio television must use an OPTIC wire--which was NOT included in the packaging and was not mentioned as being required for an older model television in your manual. Thanks to your technician, we were successful in the installation by using this optic wire from the old soundbar. You must find and thank him for his patience and guidance as we are "technically-challenged" and so appreciate all of his time. Please thank him and you should know that you have a valuable employee who gives excellent customer service.

Posted by Kevin


Do not ever purchase Vizio televisions they are garbage & the customer service is even worse

Posted by Eglham


I purchased a 58" Vizio just under a year ago and it no longer works. I contacted Visio on Jan 2nd I Sent through all the process showing receipts, going through their troubleshooting etc... I was informed a replacement would be sent and I would really dive an email within 5 days. 10 days to by no email so I contact Visio again. First they tell me I would receive email and when I explain I Sent through all their processes already they tell me there was a mishap and replacement was never put in. I requested a call back from manager, which was a waste of time. He had nothing but excuses on why replacement wasn't put into motion. The manager assured me he approved and submitted replacement personally and I would receive email within 5 days. BOOM 11 days and no email! I contact Vizio AGAIN and their reply......I will receive email in 5 days! Never will I buy another vizio. It looks like it's time for court.

Posted by Anonymous


I called Customer Service today and had the pleasure of speaking with John. John was not able to fix my issue. However, he did give me a course of action to follow. Will it work out, I dont know. But, I do know that he gave outstanding customer service. I just want to tell Vizio that good customer service went a long way toda.

Posted by Frank C.


I purchased a 65 inch Vizio P Series TV (model P65Q9-H1) last December for the specific reason that I had also just purchased a PlayStation 5. Upon purchasing the PS5, I wanted to buy a TV that is going to support the next generation graphics. So I specifically set out looking for a 4K TV with an HDMI 2.1 port that is 120hz.

I decided to buy this TV as it has 4 HDMI ports in total. HDMI 1 and 2 are standard 2.0 ports that only support 60hz. HDMI 3 and 4 are the next generation 2.1 ports that are 120hz primarily used for the next-gen gaming consoles.

This TV is falsely advertised on both Vizio's and Best Buy's websites. To be clear, my complaint is against Vizio, not Best Buy. I did purchase the TV at Best Buy, however, the information, specs, verbiage, etc., that goes on Best Buy's website is all supplied by Vizio for their products that Best Buy sells.

Here is the TV that I purchased: https://www.vizio.com/en/tv/p-series/P65Q9-H1

This TV is clearly advertised as a 120hz TV on both websites. The 120hz does not work with my PS5, and in the rare occasion that it does, it is only a matter of time before issues occur with a white scrambled screen.

There are numerous complaints and negative reviews towards Vizio regarding this issue on Vizio's, Best Buy's, and numerous other websites. They are fully aware of the situation and have even posted topics regarding the issue on the FAQ page of their website.

Their solution is for customers to use HDMI 1 or 2 which are only 60hz ports. I didn't purchase a 60hz TV. I purchased a 120hz TV. If I wanted to play my PS5 in 60hz, then I would have either kept my previous TV or bought one for half the price that I spent on this one.

Vizio has been aware of this issue for as long as I have owned this TV, if not longer, due to the floodgates of complaints that they have received even prior to my purchase. The question I have is why are they still advertising this as a 120hz TV if it clearly does not work in 120hz? Is it just maybe because they want to continue to mislead the public in thinking that they are buying a 120hz TV so they can make more sales?

I have called and spoke to numerous supervisors in their corporate office over the past 7 months. I keep being told that they will be pushing out a firmware update to resolve the problem. I have been dealing with this for 7 months and my patience is wearing thin. They can't push out a firmware update to fix this issue but they can push out new TVs for 2021? Makes a whole lot of sense, doesn't it?

In my communication with their corporate office, I had requested to be upgraded to the 2021 equivalent of last year's version of my same model TV. The P Series Quantum X (model P65QX-H1) at no additional expense to me. They refused to do it.

I've read some reviews on it and noticed that some people have reported not having any issues with the 120hz not working for them. I don't think I am being unreasonable for requesting this considering all of the hours I have spent on the phone with their support team troubleshooting the issue.

Instead, they offered to refund my money. I don't want a refund, I want a resolution to the issue. I purchased this TV during the holidays when it was on sale. For me to accept a refund would mean that I would have to spend several hundred dollars more to buy a TV now when they are not on sale in order to get a TV that supports these specs.

My recommendation is to avoid Vizio at all costs. Their customer service is the worst. Instead of working with the customer, they will false advertise and mislead you into buying their products. Since they refuse to work with me on this issue, I am not only posting this review here, but on every other review site as well.

Posted by Julian


Hello my name is Julian Loya i purchased my vizio tv in November no real problems if i would have done my research i would have saved up a lil more to get a better model sound wasn't that great oh well so fast forward to may i pick up this vizio sound bar i wad all happy gonna hook it up and have a great weekend well i hook it up just like in all the diffrent ways and nothing was getting so frustrated and angry wanted to throw the whole thing out the window but only an idiot would do such a thing so i called vizio support and i got that there is no help over the weekend grrrr made no sense so i tried again same thing hmm so waited for Monday just staring at that not so cheap thing not doing anything all weekend ok so before i called support again i try myself guess what i have sound yah i was all set up next day zzzzzz loud bzzz was coming from speakers no clue tryed cs ahain couldn't get thru hulk angry again ok so i turn tv on and it says its doing an update after it was done tv wad slow to react to buttons being pushed so got ahold of cs told them about soubnd bar issue as well they said my board must have been fried during update so i have this young kid come over zip zop zip he does something couldnt see but didnt resolve sound bar problem said my optical wire wasnt any good that was that he leaves i turn tv on and all settings have been changed and i see that he adjusts the setting where i allow you to collect my daya hmm could make a crazy man flip out seeing that oh well all i want is somebody to email me chat with me or something to help me fix this problem of mine probaly just 1 lil switch i missed but really could you please send help see no cursing or unneeded out bursts im very proud of myself well you have a great day or evening good bye

Posted by Anonymous


Bought 2 Vizio tv's 2 years ago. One I call Christine because it has a mind of its own. I should have returned it within the first couple of weeks ?? ♀️

Posted by Rhonda


I Bought This 75" Tv At Walmart, Charged It To My Credit Card.i Paid Almost $1000.00 And It Didn't Even Last A Year.i Still Have The Box It Came In. Y'all Should Do The Right Thing And Send Me Another One And Take This Junk Back.

I Am Paying For A Tv I Can Not Even Watch And I Have Done Nothing But Cry Cause I Am Still Having To Pay For It.

Posted by Bash200


Purchased a 50 inch Visio in November 2019. Come June 2020 the TV start shutting off on its own, several other things in between, and now while watching broadcast television it automatically switches to smart cast. I have called at least 20 times easy, the same result was reset the TV. Another example if I put it on channel 29, the TV freezes and I have to reset it just to watch it. That reset it from the very start the long-haul process. Another thing The Closed caption Blinks with the voices on the television. The only reason I purchased this Vizio is because I bought a 39 inch back in 2013 and it was a refurbishment. Now that my warranty has Ended I'm stuck with a TV that's about to go out. So actually I only least this television. They will not do anything about it, so people stay away from Vizio.

Posted by Anonymous


Horrible company. My TV lasted 4 months. They told me they would refund me as there is no fix. Then they said they will fix. Then they said they will refund. Now they say they will fix. There is no email. You cannot contact corporate office. THIS COMPANY IS THE WORST.

Posted by Patti


I will never buy another Vizio TV. I just bought this for my bday December 2019; Friday the screen went out. Not even had the TV a whole 8 months. I'm disgusted ??

Posted by No More Vicio


Will never buy another Vizio product, bought one and when second TV died bought another end B of August 2019.. Sound went out and have had issues from the get go have had nothing but problems with getting it fixed. Several people have told me that Vizio has had sound issues for years. Worst customer service ever.

Posted by Mike


I bought a 65in. Vizio tv in March of 2018 and after 2 years the screen developed dark spots, contacted customer support and was told that they couldn't do anything about it, they weren't willing to help me and told me to buy a new tv. I was willing to pay for the repair and still nothing. I told them I don't have a problem buying a new tv but that it would not be a vizio and I will not buy another vizio product again, and I would also not recommend them, the supervisor told me that was my opinion. What a poor excuse for a company. Don't buy vizio products they will not help you if you have a problem.

Posted by Steve


This TV went out. When I sent pictures in I'm getting some email about damage to the TV. I thought that's why I sent the pictures to show no physical damage, your cheap ass product went out!!! Walmart won't replace it and your company won't replace it either. You refuse to do anything but offer me to buy another TV when I just bought this one in March 2017. So I guess this how Vizio does business after you spend your money. What kinda crap is this..... Is there a Supervisor I can speak with?

Posted by Anonymous


I brought a Vizio television on April 16,2017 from a local Walmart. On 08/25/2017 I turned on my television and the screen was distorted. I contacted Vizio and Walmart immediately. Additionally, I followed the process for submitting the needed documents to Vizio. However, it was determined that they can't compensate me for my television. As a consumer I received a faulty television and neither Vizio or Walmart want to compensate me for this television that is approxiemently 4 months old and I paid $318.00 for. Both representatives form each company have been very insensitive to my concerns, and loss of money. In fact, when I spoke to the Vizio rep. he indicated "it would cost more to repair the television and I should purchase a new one". With what money? I have just lost $318.00 in the purchase of the faulty television I brought from Vizio. I also, spoke to the Vizio rep. about the possibility of the television being mishandled or damaged prior to my purchase. The rep at Vizio responded " that could be the case, however we can't say that for certain". At any rate, for certain it can be speculated that the current condition of this television occurred because of what I allowed to happen to it. This is ridiculous and I'm disappointed with how Vizio has handled this issue. I don't believe I should be treated this way as a consumer of this product. The entire disregard for the loss of $318.00 is very disrespectful.

Posted by Jo


I purchased a Vizio Television just before Thanksgiving; it require the SmartCast app to access the TV settings and to stream movies. When it won't connect to my router they send out a new TV. That one didn't connect either. A third TV was sent which also wouldn't connect to my network. I spent many hours with many different customer service representative (some nicer than others). By the third TV it was getting a little frustrating. I was told that since it seemed t be a network problem then I could either go get a new router that MIGHT fix the problem or I can buy a Ruko or a Firestick to stream movies. Spending more money and still not being able to access my TV settings. I was not happy. The next option was to apply for a refund in which I would have to fill out a form and provide my receipt and then they would pick up the tv and once they got it back would cut me a check which could take up to 4 weeks. So now, I'm out of a tv for a month! I spoke with two managers one being Harley and both in my option was rude to me! I was shocked and appalled that they would talk to a customer that way. Yesterday I requested a higher up manager to call me and I still waiting for him to call. As a customer I feel like Vizio let me down. Lucky I was still within the time period to return the TV to the store. I purchased a competitors brand TV and with in 5 minutes I was connected to the router that Vizio said was broken and this TV had a proper remote that I don't have to have an IPhone or Android to access my TV! I do not recommend buy an Vizio TV that requires the SmartCast app.

Posted by Vizio


I bought a 32 inch smart TV at Wal-Mart. After 30 days picture quit but had sound. I contacted Tech support in South SD. I did not have a box and they tried to run my Master card 3 times so the could get me a replaceme you alsont. My bank told me any thing charged in Ca. NY. and Florida, could be accepted due a lot of fraud. Suggest you set up a couple other States to accept. Mean while I have been with out TV in my house for about 3 weeks due to Having to send my TV back to CA. Lady from KC. on the phone said it will be at least 8 to 12 days before I get a replacement. I asked for a Corp. phone # She said this is as high as it goes no number. I am 77 years old and live a lone, not accatble. When people need something It shouldn't take this long. Atta-boy to TECH in SD.

Posted by Dragon452


I recently purchased a model D32-D1 Full array, 1080P, 120HZ Smart TV with a full function remote. It had the best specs/features I had seen of any other brand name TV in that size. This model is supposedly a 2016 model as well. Imagine my shock when I found out that this model is discontinued (according to authorized Vizio dealers)! WHY DO THIS? The sister model E32-D1 with "Smartcast" and its associated "simple" remote control IS USELESS TO THOSE WITHOUT SMARTPHONES OR WIRELESS TABLETS. Not owning a smartphone equals NO TV for us? BTW, the D32-D1 was the superior model of the "D32" series. Big mistake on your part. Thank you.

Posted by E40-C2 smart TV.. LWZQSFCR300149


Well I see this won't go very far after reading the reviews from other people! Oh well, my son is in the Army and bought this Vizio model E40-c2 smart TV for us.. at a Army & Air Force exchange.. my question is , you need to improve the speakers.. there down below, you have to turn it up a lot to hear it.. other is, infrared red light should on top.. and the remote needs to be improved a lot!! Thank You!

Posted by TECH42


NO TUNERS IN THE NEW 4K SETS?? I cannot believe for $10 a set, you are removing the most valuable feature that makes a TV at TV. You are no longer selling TV'S now, but rather simply MONITORS.
I am a CONSUMER ELECTRONIC REPAIR TECHNICIAN, with 40 years of repair history in, and find this decision to be the worst I have ever run across from ANY MANUFACTURER EVER. The idea that you would remove the TUNERS from you sets when the GOVERNMENT REQUIRES ALL DIGITAL TV STATIONS in the USA to broadcast an over the air signal is simply crazy. How dare VIZIO penalize the very people that put them where they are today to save a few dollars per set. People on tight budgets bought Vizio sets back when they were cheaply made and priced. Now the same people that cannot afford or do not want satellite or cable cannot purchase a new 4K Vizio set and connect a simple antenna to it. WHY? Because the TUNER is no longer included!!

I really hope this terrible decision backfires on you, and you bring back TUNERS in all your sets. MAKE TV'S NOT MONITORS. Not everyone wants to have to stream to their set or use a smart phone or tablet to change programs. KEEP IT SIMPLE!! Produce normal easy to use TV'S with a standard REMOTE CONTROL. Think about Senior Citizens....they don't want all that complication to watch their tv.

It's bad enough all the manufacturers put clock radio speakers in their tvs all almost all price points that require many people to have to purchase Sound Bars or connect to a Stereo system just to be able to understand the otherwise garbled sound.

I will now only recommend brands with a TUNER built in to the set to my customers and will no longer recommend the Vizio brand unless the customer thoroughly understands that they will NOT be able to receive over the air broadcasts without purchasing an external TUNER...........a total step backwards....Remember the converter boxes back in the late 2000's??
THE FACT IS THAT MORE AND MORE PEOPLE ARE IN FACT GOING BACK TO ANTENNAS. For one, the over the air signal produces a better picture than Cable or Satellite.....that is a fact, as this signal is not compressed. As a TECH, I have seen the pictures side by side. Additionally, more and more people are discovering that with the new DIGITAL TV STATIONS, many broadcast several stations from the same tower and in many cities now, there are 30-50 stations all available for FREE if you have a tuner in your set and an Antenna to connect.

Thanks for reading!

Posted by Janice Owens Cobblah


Good Afternoon, I just got off the phone with the technical support team about a smart tv that I purchase from Costco less than a year ago. I was advised that the tv is damaged from the inside and is not replaceable under warranty which is completely ridiculous. I will never buy your brand of electronics again and will advise people not to as well. This is poor customer service. People pay their hard earned money to purchase your product not know the warranty is a bunch of crap. I have a had an off brand tv longer than your brand and it works ten times better and was less money. I am also filing a BBB complaint. This is unacceptable. Not only will I not be able to get my tv fixed but now I have to spend more money to buy anything television. You have just lost a customer.

Posted by Special Deputy


I totally agree with every negative comment that has been made against Vizio simply because I have experienced similar issues. I will have my Lawyer take care of them! I am a single mother of 3 and I do not have the money to waste!!! I want my money back, forget a refurbished product because 9 times out of 10, that is what they will try to sent me. They are snakes with names like: Jim, Jsson, Jeff. The girl I spoke with who never documented the first call I made to Vizio back in April 2016 was probably a Jennifer. It makes you wonder, are they legit??? We shall see in the court room because I am tired of the run a round.

Posted by LanceAwe


55 inch smart tv lasted just short of 2 years and all the non customer service could do was transfer me to the sales department so I could spend another $1000 for a cheap tv. Hopefully people will read this before they purchase from Vizio and buy a quality tv instead of this cheap piece of garbage that will end up in the dump.

Posted by Paul Martin from Pittsburgh, PA


I bought a Vizio TV on 12-17-14 as a Christmas gift. We hooked it up in 12-27-14. In July, the TV broke. I had 2 service calls and on the 3rd trip, they replaced it with a "recertified" TV that the guy claimed "would last a very long time". I was without my TV for a month. On December 24, 2014, I started to have issues with the picture again. Over the next week or so, I called my cable company because I thought it was the cable. We finally realized it wasn't so I called Vizio on January 9, 2016 who informed me I was out of warranty. I asked how this is possible when I didn't even have a TV for a whole month when the first lemon broke. I have 3 vizio TV's in my home. I been a faithful customer. Never will I buy another Vizio again! They don't care about doing the right thing. Shame on you Vizio!

Posted by marci1111


I called in on 12/29/15 in regards with help to get my sound bar to work. First of all I had to wait over 5 mins just for the intaker. Then the intaker of the call was slow, and I had to repeat my information twice to her, including my email address, which was more then annoying. Then she gave me a ticket number and said she was transferring me to the tech department. After waiting another 5 mins I realized I was not transferred to the tech number, I was still on the same call in number to start a ticket number (what I just had previously done). When another intaker answered I explained to her that I was supposed to be transferred to a Sound Bar Technician. When she transferred me I then get a nasty lady named Veronica. Very disrespectful, speaking to me in a condescending manner, and repeated my name several times when asking her a question as if I was a child. Completely unprofessional. These people should not be working with the customers buying products, they should be in the factory making the equipment, not dealing with the public. Will never buy from Vizio again.

Posted by Anonymous


Vizio:

I intend to submit legal action with respect . You committed to restoring the television and the situation to a normal state. Consequently, you lied too me and did not complete the promises that were submitted. I will be filing my action within 7 days! Please return my money for the television!

Michael A. Rankins

Posted by Girty


The customer service is the worst I've had to deal with. There is no integrity in what they say or for that matter do not say. I had a 50" that was returned in September because it was constantly shutting off and I am still getting the run around regarding my refund. What we have is my TV is in there incapable hands and they have not sent me my refund for the amount I paid for this TV. Where do you go from here they won't even tell me were my TV is as I will gladly show up with local law enforcement and demand my TV back because at this point I regard it as stolen.

Posted by Anonymous


Do Not Ever Buy Vizio Products They Don't Care About Customer Service The Are A Louzy Company And Louzy Products Spread The Word

Posted by Rich


visio 50" tv. Received last December. In August, the usb port started to become unresponsive. After on line chats and phone conversations they offered to replace parts. A month went by and nothing. I called and was told thet they cancelled the repair. After a conversation they offered to replace the unit with a refurbished unit. I will not get into the problems with delivery of said unit. Suffice it to say that the tv was finally delivered Thursday, October 15. My first contact with Visio support was August 29. The tv worked well for approximately 48 hours, when it updated the firmware by itself. Now this unit has the same problem with the freezing usb port. I contacted Support again at about 4 p.m today, Oct 17,2015 and was on the phone until almost 7 p.m with the support rep going back and forth with "level 3". I was told that the firmware made the television read the memory in a different way and there was nothing that can be done. I asked if the firmwarw could be rolled back and was told that it cannot be done.So I asked for a replacement unit, since Vizio's firmware broke an expensive television that was not a year old. I was told that it was not allowed. So when I asked what was my next step to elevate my request for repair or replacement, I was told that I would speak to his supervisor. I was on hold for 15 minutes until I was cut off. I called back and they were closed for the night.
I want to know what can be done to rectify this situation. I have spent a ridiculous amount of time and energy and months of waiting only to be in the same place I was in before contacting customer support.

Posted by CarmenEvette


I purchased my first Vizio tv less than a year ago. A month after I purchased it - it started giving me issues connecting to wifi. It was a 60" Smart LED Tv. Well I was excited until that moment when the issues started. Tech Support took a bit to get me situated but i've worked in tech support so i know there are certain steps that need to be taken to ensure the product needs to be replaced. They had someone come out and replace the main board and still the Tv continued to disconnect itself from the internet or say it was connected but not recognize it when you opened the apps - it was horrible.. Long Story short. They said i'd have a Recertified Tv but exactly the same within a week... It took two weeks to get me a tv. The men that came out to swap tv's were not knowledgeable of the issue or anything at all. They were just there leaving a tv and picking up another so they just said sign here, here and here. I went into the room noticed the tv was not the same tv. We waved them down and he said on the paperwork it showed it was the same but i'd need to contact vizio.

Posted by bwb


Hats off to exemplary customer service and support

I was contacted today by Vizio and they made me an offer that was very fair which I accepted. I can't say how pleased I am with how they ultimately settled this matter.

I never had any issues with the quality of the picture other than the bright spots and they have taken care of me.

Posted by BWB


I bought a Vizio 70 inch TV 27 months ago. I rarely watch it but my wife does daily. The other day I noticed bright whit splotches in light colored scenes. I googled it and found out many people had this problem with this model. They say it starts with a few spots but gets worse and worse and since mine has thousands of them it must have been happening for a long time.

I called Vizio support and was told so sorry, we extended the warranty to 24 months due to this issue but 27 months is too long. If you had called 3 months ago we would have replaced it. They offered me a $1300 replacement for $900.

First of all I registered the TV when I bought it so they should have informed me of the problem and the extended warranty. Secondly, it should not cost me $900 to replace a TV that they know is a defective design and has been defective for a long time. It should not cost me $900 just because I became aware of their defective design 3 months too late.

Step up Vizio,,, do the right thing.

Posted by Anonymous


I bought a Vizio smart tv on January 31st. It was working fine had some issues called in and they were helpful (while I was under Sams Club Warranty). Long story short tv had a short in itself. A buzzing noise came from it and then a loud boom. that was on July 13th. Called it in to tech support and was told they would call me within 24-48 hours. When I spoke to one of the reps she also promised to send a replacement tv by Friday the 17th.They called me about 4 days later and said that they ordered the parts on the 16th of July. and will be here to HD Repairs and they will be in contact to come do the installs. Days go buy and I haven't gotten a call so I took it upon myself to call HD Repairs. They told me the parts have not shipped to them yet. All parts are on backorder. Called back and wanted to speak to a Supervisor/Manager, to my luck there are none there???What type of business is this when the Consumer has issues and want to talk to someone above these so called Techs pay grade? I have been on hold for the PAST HOUR. Waiting to speak to a Supervisor. Christine from Missouri told me that a replacement TV was going to be shipped. So as of today 7/28/15 TV is being shipped 7-10 days. Will let you know if this is LEGIT.

Posted by Laura


I am very disappointed in the customer service I received today regarding my 50 inch smart TV. I was told that I could get a replacement of a upgraded model or send it back for refund. That was denied when I called back to say I'd like to take the refund and would send the TV back. My case number is 5780074 and this is very poor customer service. I've bought a few vizio products and I feel that after this experience and poor customer service I will not buy another and will advise my family and friends of what has happened. I was offered the same TV that I am having problems with instead of what I was originally told I could have the choice between. I realize I am just a little customer but all of us little customers is what makes the world go around. I also work in customer service and this type of service would be frowned on.... we would have honed what was originally told to the customer and it was documented in writing the choices I had.

Posted by Anonymous


I had a VISIO 60" TV go out on me over a month ago. I started the replacement process on April 27th. It is now May 26th and I have no date for repair or replacement. The original parts were wrong. The replacement parts order on May 13 were not order until May 15th starting a new case number. This gave VISIO 7 to 10 days to get out to make the repair even though it was the same problem on the same TV. The correctly ordered parts were shipped wrong again. VISIO repair is trying to send a replacement TV but that will take an additional 6 to 10 days. It is now May 26th and I have no resolution to my problem with no resolution in site. I am reaching out to someone at VISIO corporate who will listen to how the repair division is failing to service its customers.

Posted by Carol Vasquez


I bought a vizio 60'inch smart TV last august in 2014, around February of 2015 it started to shut itself off for no reason. On the evening of April 11,2015 it went off and never turned back on again! I contacted vizio on April 13, 2015 since my TV was still in it's original 1 year manufacturers warranty I was told it would be 2 to 3 business days and a tech would come to my home to fix the problem. Well on April 15, 2015 I had heard nothing in regards to fixing my television so I called vizio again and spoke with another representative and this time was told it takes 5-6 business days to have a tech come out to my home she also went onto tell me I should have received an email about the issue from vizio. I never received any email due to the fact the representative spelled my email address incorrect and also put a incorrect date to when I had purchased my tv! On Friday April 17, 2015 I called vizio again and this time they told me my parts had never been ordered and went onto blame the tech company ITI that will be fixing my tv, when who knows maybe in another lifetime,so I called this ITI company and they went on to tell me it was vizios responsibility to order parts and provide them with tracking information. So it is now April 21, 2015 and I've spoken with more representatives then I can count and I still have no idea when my television will be fixed! I really wish I would've read the reviews for this company and their products before making such a big purchase and only to be left with garbage,60 inches of garbage at that, this was a lesson learned! I will definitely be contacting the attorney generals office and the better business bureau tomorrow! I can only hope that everyone else who has left their feedback does the same! This is not good business and vizios president and vice president and all their ceos and head honchos should be ashamed of themselves ripping off innocent hardworking people!

Posted by Mysticdruid


My son bought me a TV 2 months ago and it is now not working. I get no picture when I try to turn it on. I have talked to Vizio and get such a runaround from these people. One said they would send a new TV to Best Buy and then they would install it then I get another one that said they would repair it and now they want to do a refurbished one. This is a brand new TV and it should be replaced. They have had issues with E series TV's in other sizes with a chip going bad. They are rude and it is horrible customer service. I will never buy another Vizio product

Posted by Keli


The $899.00 Vizio TV and the sound to the TV stopped working. On March 27, 2015 spoke to customer service Rep Wendy. She helped me in resolving the issue of the sound. She and I did some trouble shooting steps and it stiill did not work. She told me that someone would be calling me to fix my TV. Called again today March 30, 2015 to follow up on when I could get my TV fixed. I spoke to Randy Supervisor and he then asked me to reset my TV to factor settings in which there is still no sound. I spoke to his Manager Harley and now they are asking me to go to Costco to show proof of purchase when Wendy said she would have someone call me with information to fix my TV. They are washy washy type of Company. Wendy said she would have someone call me back to set up a location to where I can bring my TV to get it fixed. Now Randy and Harley said No we won't fix your TV unless you show us proof that you bought it 2 years ago to see if it's still under warranty. In my opinion if Wendy told a customer that it would get fixed then the Vizio Company should fix the problem to the sound. Now my TV is not getting fixed at all. This Company has shown me that they only love the fact that customers will buy their TV and spend lots of money to purchase it and show that they do not care about their customers. Their words they tell their customers that they will help you fix the problem has no meaning to them but just words. They will take NO Action to do what is right.

Posted by Disappointed


Wow, I'm looking at the comments about Vizio, I couldn't agree more. Vizio television is a joke. Don't waste your money. You will have problems from the beginning. When it's time to get it fixed that will be a problem as well. I will never buy another Vizio Tv and will tell anyone that will listen not to do so as well.

Posted by Anonymous


I am never ever going to by another vizio TV because I am tired of the problems that I am having with it. I am also going to tell my friends not to purchase a vizio because it is a lot of problems.

Posted by Bobby Edwards Savannah, Ga.


I bought a Vizio tv that went bad (no picture) just a little over a year. I was told by customer service that they cannot help me I will have to purchase another tv. Based upon what I have witness, Vizio sells tv's that last just a hair past warranty then fall apart. That is just bad bushiness and extremely poor quality of a product and brand name. I guess a person has to expect to spend "X" amount of dollars "yearly" to watch tv, if they purchase Vizio products. I have many friends who own sports bars in Savannah, Ga. I can promise this, I will make sure they all know about Vizio products and their quality. I aslo raise funds for women cancer survivors, Wounded warriors, Children with special needs and I can promise I will make sure to inform all my volunteers, Board members, and individuals at every event and fund raiser about Vizio products.It is very sad that I have a Tv that is a tube tv, but that tv is over 15 years old and is still working, that's very sad!

Posted by you know who you are


I recently sent my partner o to vizio for an interview telling her what a great place it was to work at. This interview took place in north Sioux city SD...my partner was interviewed by a very rude man last name Lane....
My partner said he was very rude to her from the beginning which I'm sure had to do with an employee on his team lieimg and focing deformation of character to me lane....however Mr lane asked my gf how she had heard about the job..she named off a couple references and then told Mr lane I was her gf...his attitude sent from rude to ruder and then he made a dirogitory comment about my attendance which was.personal in formation and should have never been talked about in an I terview with someone else....he then left the room and came back and said the reason she wasn't offered a.position is because she could talk and rtpw at the same time and didn't know enough about the connections and products. Now I never had to take a rtling test and talking teat at the same time and neither did anyone else that was interviewed...I knew nothing about the connections at my interview..and I was hired. Another person I know that started a couple weeks prior did nor have to t take a ttlinf and talking test. My gd was judged based off my attendance which has nothing to do with her work erhiva at all and then as soon as Mr lane heard she was my lesbian partner.came back with a bunch of lies as to why she didn't get the job....I mean really..she has worked om a call center for 10 years and you are telling her she can't talk and type at the same time...nope she was discriminated against for being a lesbian and my lane ceoases a line when he released personal.information about me when my record with vizio should never have even been mentioned during someone else's interview....needless to say they now are going to have a discrimination law suit against them and my lane will be sued for releasing my personal file information to another person being interviewed.....my advice to anyone thinking of applying there..don't do it...they are rude and set bad examples as human beings
See you in court vizio and Mr lane

Posted by Kagnew


I have read a lot of the comments, this is sad. We the consumers are getting ripped off. We deserve and should get exactly what our hard earned money has paid for. It appears to me that corporate doesn't care. I have been inconvenienced for three weeks, I doubt that I will be compensated for their defected product. I will fight till the end and hopefully with a little help from the Attorney General Office.

Posted by Kagnew


I am very upset. I purchased a 50 inch Vizio LED TV on August 2nd 2014 and the TV went out on Feb 15th 2015. The service tech serviced my TV with two new mother boards and that did not help. I am waiting for a call from Vizio to either receive a new Tv or a full refund including my 4 year protection plan. Why do I have to wait so long ?

Posted by Disgusted JOE RUBY


I purchased a 50" TV in 2/17/14. That went bad (no signal).Vizio replaced 2 main boards, then replaced the whole set, with a supposed up-dated design. That set went bad within 5 hours. They are supposedly giving me a complete refund. Great,the fact that its service responded as well as it did, I still had a feeling that a Vizio TV would be a good buy. Having been in the electronic production field knowning that a design sometimes is released to the public with design defects that are not picked up prior to prduction.I went and purchased a premium set. That went bad as I was setting it up. Guess what? NO,NO,NO more any VIZIO.

Posted by Disable in Texas


We purchased a Visio "60" TV April 25th 2014 and brought a three year service plan in addition to a one year manufactures warranty. Unfortunately, after ten months the TV broke down. We called it to be serviced through Visio, who put us through to HDTV tech working with a contract company named Diversified TV.
After, constant back and forth, repeatedly given rhetoric about the inability to service, this TV due to a height requirement (cannot service if, TV is higher than 5 ft. from floor) that was never disclosed when TV was purchased. Nor at time of sale when we also paid for TV to be mounted.
My husband and I both have disabilities and repeatedly informed these people (Diversified TV), that we were unable to unmount the TV. Had we known of this stipulation, we would have not opted to pay for it to be mounted in the first place.
And to raise a question, if Walmart and all parties connected with service of such items, sell these items which the majority of the time are brought to be mounted, how do those who have disabilities, get properly serviced with these items. If the stipulation is in placed? Being, again unaware of this Height requirement, that was not disclosed at Point of Sale.
I feel this is a breach of contract, or a misrepresentation of services, if you purchase an extended warranty on an item, in addition to the manufactures warranty, only to find when said services are requested, there are stipulation that weren't mention at time of sale.
It has been very disheartening process in addition to dealing with unprofessional people who seemingly, will hide behind a policy that needs to be revamped and revised. Shame on Walmart, Visio, Diversified TV and everyone connected with this idiotic policy, that doesn't provide allowances for those who have disabilities. Or unable to physically, remove a TV purchased. I have shopped at Walmart for years and never dealt with a travesty of this multitude.

Posted by nightmare in Texas


I bought a 80 inch vizio tv from bestbuy started having problems with in 7 months the screen was flashing of an on. They said they were sending a refurbished Tv to my address did not agree. Had no other choice when I received it the tv had the wrong remote control n had a white line in the middle of the tv they said they were going to send me a different remote did not agree. Still waiting for them to pick up the refurbished Tv it's been 3 wks.This company should not be selling anything they treat their customers like really bad . Will never buy their products. Still waiting for my refund. 3 months of nightmare .Nightmare in Texas

Posted by big guy


I have bought two tv from u guys and they have went out in matter of 3months this is ridiculous. Me and afew people are going to put out a petition to boycott this company if you dont make this right. We are already starting to get people to go to local stores in Columbus Ohio to do this. Who's on board

Posted by hunderwo


First of all I own 9 different vizio products and true to form I have had one problem with the newest product. Yep, same problems as the others, bought a 47' inch smart vizio tv,2/2013 worked for 13 months,3/2014 started getting black screen, called they did the reset mess,3/2014 within a week did it again. Thankfully we have several, so don't use it all the time, finally that following Dec 12/14, was so bad, black screen and just sound, couldn't watch it, called again under same case number, said they couldn't do anything cause I didn't call again between 3/2014-12/14. Tried calling a different number within the same week, said to bad, not going to fix it. TV started acting up 13 months old and less than 2 years, I have a TV that isn't usable. Vizio used to have GREAT customer service, don't know what happened to them but will go back to Sanyo, Song, anything but them. I would not recommend them anymore like I have in the past.

Posted by mia2015


I purchased a 30 inch flat screen Vizio from Walmart Nov. 14,2014. I haven't had the tv for a good 2 months and it's been giving me issues from day 1. It keeps shutting off in the middle of me watching TV or when I'm not in the room. I'm very dissatisfied with this product. I have called and did several trouble shooting and even had a tech switch boards out and the tv still shuts off smh.A rep got in contact with me stating they could replace it but I have two options. They can either send me a new one within 7 to 12 days but they have to put a hold on my card or I send mines back first before they send the new one within that time frame. This is still an inconvenience and I def don't want a hold on my card for a product that should be working! I don't want to send mines in first because that means I still go without a tv for possibly 12 days. There has got to be another alternative. So Vizio I ask that you make this right asap. I work in this line of work and is very familiar with the processes and I know what can be done but the question is will you all take care of your customers? ? Please contact me and let me know something.

Posted by Grandma Fran


My daughter bought a Vizi flat screen television from Costco. It was less than a year old when lines recently began appearing and no picture. My daughter called Costco and they told her to contact Vizio. My daughter called Vizio and they had her take a photo of the lines and e-mail the photo to them. She did this and a couple of hours later got a call from them saying that it was due to a cracked panel inside the monitor and that this wasn't covered by the warranty. My daughter called Costco back and informed them of this. They told her that it was up to each individual Costco store as to whether or not they will take the tv back. My daughter is a single mom trying to support herself and two young children working part time as an adjunct instructor at a college. She doesn't have any discretionary money. Vizio products do not appear to be of good quality and the company does not stand behind them. After her experience, I will never buy a Vizio product. I've had the same RCA television for 25 years with never a problem.

Posted by OverVizio


Bought a Vizio "Smart TV" that isn't so smart. Can't access apps; Netflix won't work. Have had this TV for just over a year. After months of calls to customer service and hours on the phone, I was told there's "something" blocking my TV from downloading updates. Funny, not problem with any other devices at my home they can download updates just fine. Vizio's solution is that I spend a couple hundred more bucks to get a technician out. I will never purchase another Vizio and you shouldn't either.

Posted by todisapointed


Wow! There are over 50 complaints on this website. Corporate, don't you care? I spoke with two different reps, one of which is a manager and heard the same as everyone else, "something must have impacted the TV; our warranty does not cover that."

99% of American companies have excellent customer service. Too bad Vizio is in the 1% of poor treatment of their customers.

Posted by AlanR


I have purchased approximately 8 Vizio TVs and several home theater sound systems. My last purchase was a 80" Vizio 3D from Costco. The unit arrived without any visual damage to the box or the TV. Upon hooking it up there appeared to be damage under the screen. I called Costco, who directed me to Vizio. I sent photos to Vizio as requested by email. The representative told me that it wasn't covered by warranty. I explained how you couldn't see the damage because it was internal, but got the same response. I asked for an address to serve Vizio with a summons and complaint,but she refused to provide me with an address. I am appalled at Vizio's customer service. Case

Posted by Donuthin


To Vizio Corporate Headquarters,
I purchased your M601d-A3 60" Smart TV on 11-12-2013, had to have you replace it due to pixel lines on the screen approximately 8 months later. During this process your rep advised me the replacement set took over for the one year warranty on the original TV, and that I had up to a year to extend the warranty to a 2, 3 or 5 year warranty. Now that I've tried to extend my TV's warranty to the 5 year warranty, now I'm told by your rep Monique, and manager Jeremy there is a 10 month cut off time to be able to purchase the 5 year extended warranty. I've read your warranty page, and the fine print page, and found nothing concerning this 10 month cut off date? Your 60" M601d-A3 will probably be my first and last of your products I purchase from you unless warranty changes are made by your stepping up and making things right ? Shame on you for your misrepresentations concerning your warranty and treatment of your customers.

Posted by JQuin


Vizio Customer Service

Vizio Case #5000580





October 17, 2014

To whom it may concern,

I am writing this letter in the hopes that someone who receives it on the other end will read it and act upon it with the intention of protecting the reputation of the company they work for, as well as serving its customers.

My wife and I are to business owners, with 3 children, so we are extremely busy. We are Costco executive members, and have spent over $28,885 at Costco in the last couple of years. One of the manufacturers, whose products we have purchased through Costco is Vizio. We have purchased several televisions for both our home and offices, as well as surround sound systems. Our most recent experience, with Vizio and the customer service that we have received, has left an extremely poor taste in our mouths about the company. Following is a summary of the events that have occurred:

• We purchased a Vizio television for our home in November of 2013, at a Costco warehouse and purchased a SquareTrade warranty extended warranty plan along with the television.

• We began to have technical issues with our television in September of 2014, specifically the HDMI inputs began to malfunction. We called Costco Concierge Services when we began having these problems. They routed us to Vizio, because they said our television was still under the manufacturer's warranty and not under the SquareTrade.

• Vizio setup a service repair order, and informed us that we would be receiving a telephone call from a third party vendor who provided the repair services for Vizio (HD Repair)

• While we were waiting for this telephone call from the third party, one morning we awoke and the television had been left on, but there was a black screen and no image. We powered down the television attempting to power it back on, but it would not turn on.

• We contacted Vizio to inform them of the change in the required services, as the television would not power on. Vizio informed us that they were changing the service repair request and gave us a new reference number. Again we were told to expect a call from the third party vendor.

• We then received a call from a Walter, from this third party vendor informing us that he needed to schedule an appointment to come to our home. We scheduled the appointment for a Monday afternoon at 1 p.m..

• On the appointment date Monday, Walter from HD Repair arrived at about 3:30 p.m. we had agreed that Walter would call me with any questions as I would not be home at the time of the appointment. My mother and our children's nanny were home, along with our three children.

• One of my family's concerns, upon Walter's arrival, was his lacking of professional appearance. He arrived on a motorcycle without any kind of identification or uniform. All that he carried it with him was a backpack. He also seemed pretty inexperienced, and did not exhibit a great deal of confidence, and definitely did not take care in handling our television.

• Walter apparently had to make several calls to his company, for assistance in attempting to assess the problem with the television.

• On three separate occasions my mother and our children's nanny witnessed Walter mishandling the television, and at one point heard a loud noise which sounded like glass shattering, as they have described it.

• One of the times they saw Walter mishandling the television, they saw that he had placed it up against the wall on the floor without a base. Because it had no support it slipped and Walter attempted to catch it while it was falling down.

• When I spoke with Walter on the telephone while he was at our home, he claimed that he found a crack that had occurred inside of the television that must have been there before. Walter has admitted to accidentally kicking the television, but according to his opinion, his kicking and mishandling of our television is not what caused the crack. I have a recorded conversation with Walter where he admitted to me that he accidentally kicked the television.

• While Walter was still at our home I received a phone call from a person named Bobby at the third party company, HD Repair. Bobby communicated to me that he had spoken with my mother, and that he could see what was going on, how we had initially called in for a separate issue of the HDMI inputs, then we had an issue with the power, and now all of a sudden there is a crack. He asked me if that crack was there before and I confirm that it was not, and that the image quality was perfect up until the point where it had stopped powering up. Bobby told me not to worry that his company was going to have to take care of it and that this would have to fall under the responsibility of the technician, Walter. Bobby stated that he would find out more and call me back to confirm but not to worry they were going to take care of it.

• Unfortunately, I never received another phone call from Bobby, and Walter left my home shortly thereafter, telling my mother that his corporate office was going to have to look into this.

• On the way home that day from work, I called Costco Concierge Services, and spoke with an Eddie. Because Costco Concierge Services had been instrumental before in connecting me with Vizio and expediting the process, I asked if they would be so kind as to follow up with Vizio and find out what the status was and explained what had occurred that day. I later received a voice message from Eddie stating that Vizio looked at the case and examined the notes and that the technician notes stated that there was damage with the television before they had serviced it and it was not covered under a manufacturer's warranty. There was no mention in the notes apparently of the damage that has been done by Walter or of my conversation with Bobby or of his conversation with my mother.

• I contacted Vizio after this, and spoke with Josie. We had several lengthy conversations, and initially Josie was stating that after they had researched this over a day or so, there was nothing they could do. She stated that the notes indicated that the damage was there before, and that something about my "side of the story" was not adding up. Josie stated that the original request for the service repair of the HDMI inputs, was never sent to the third party vendor (HD Repair). She said this conflicted with my side of the story, because I stated that Bobby had indicated that he could see what was going on by looking at the case and saw indeed that I had called initially for an issue with the HDMI inputs. I later called HD Repair and spoke with someone else, and they informed me otherwise. They confirmed that they could see the initial call request for the issue with the HDMI inputs. I also have it recorded conversation of this telephone call with HD Repair, and provided it to Vizio.

• After providing more information to Vizio (i.e. recorded conversations with Walter admitting that he had kicked or television, and recorded conversations with HD Repair confirming they could see the original request for the HDMI input issue), I received a call back from Josie who stated that HD Repair was owning up to the issue, that they were taking responsibility for it, and that I should expect a call of apology from them and they were going to purchase me a new television. Josie stated that they had already provided a quote to HD Repair for a model television to replace mine. She told me I should expect a call from them within a couple of days.

• After not hearing from them for a couple of days, I called Costco Concierge Services back as well as Vizio, to assist me with finding out the status of the case. I was now told by Josie and others at Vizio that this was going to take up to 10 business days. I also explained that I never received a call or an apology from the other company, for not only damaging my television but for their dishonest practices. Josie stated that they could do nothing about this at this point, that it was in the hands of the third party and it was not their responsibility. At this point Costco Concierge Services also stated that they could do nothing about this. When I inquired as to why it would take so long, since Josie had stated that they had already provided a model number and quote to HD Repair, Josie stated that they had decided to purchase it with a retailer and not directly from Vizio. I explained that I wanted to confirm that I would receive a brand new television as well as confirm the model number and specifications of what television they would provide, but Josie stated that I would have to contact HD Repair for this information.

• Later that day I did receive a call from a person from HD Repair. They did not offer an apology, the woman I spoke with seemed rather annoyed that she had to call me. She simply stated that she was calling me because of the request so I assume they heard from Vizio. She did nothing more than tell me that it took 10 business days, but that she could not confirm the television model, or do anything about speeding up the process. I asked her if she could call me back, as soon as she had more information about the specific model number, and exact time frame that I could expect to receive the television. As of the date of this letter I have yet to receive a call back. I also never received a call back from Bobby, who I left a message for, nor have I received any other call of apology from this company.

• Upon further review of this company's background, I was surprised to see that on the Better Business Bureau website, the HD Repair Company showed up with their rating revoked. Their rating showed a C- with several complaints, and the Better Business Bureau revoked their rating because it did not meet minimum requirements.

• As of the date of this letter, I still have no television, after initially calling in with an HDMI input issue on September 14th, 2014. I have been treated very poorly, I have spent several hours having to make phone calls and write emails. I was also lied to by several people at HD Repair.

I was given this contact information by Costco and Vizio, for escalating matters and in order to express my dissatisfaction. Again, I am writing this with the hopes of it reaching someone who cares. I will in the meantime continue to seek other venues to express my dissatisfaction (i.e., other corporate contacts, social media, etc.). I certainly hope to hear from either company or both, with some sort of remedy and solution for how this entire case has been handled, and to rectify the treatment I have received and the time I have had to spend on this.

Respectfully,

Posted by Donald


I purchased a 60" Vizio TV from the Sam's Club on 2 January 2014 for $888 plus tax and also a 2year service plan from Sam's Club for an additional $59.88. So far the television had been great (I also own two additional Vizio TVs in my home.) On Friday, 26 September 2014 at approximately 6pm my two boys and I left the home to attend a high school football game. The television was working perfectly before we left; when we returned at 1030 pm the television would not turn on. We noticed a small crack in the front of the screen (just to the right-bottom off center.) I felt for cracks and could not feel any. I first tried contacting Sam's Club and was informed my warranty for the first year is covered by Vizio and not Sam's Club. I sent the pictures and copy of my original sales receipt as requested by Vizio and was rejected for reasons of, "Non-manufacturer defect."
I explained it had to be, due to the fact no one was at my home during the time the so-called "crack" happened. I even offered to meet supervisor "Randy" half-way with a replacement television (he made the offer.) However, the offer was misleading, because a better offer was available at Amazon. (I sent the screenshot of that better offer) I also tried to get this worked out with the manager Sam (badge number 343) I guess he lost his patience with me and stating raising his voice and offered me this email address. I asked for a phone number of corporate office.
Bottom line, all I am asking for is fairness, I am a 90% disabled veteran who still serves his country by teaching new military recruits their job as they enter military service. I am a minister, I pretty sure I can get a statement from the alarm company stating no one broke into my home on Friday night to damage the television. I did take a selfie of myself and my finance' at the game and I posted score updates on the local news facebook page during the game to prove I was at the game. I do not know how much more I can do to prove my integrity about all of this. Please help me on this and do what is right. Repair or replace my TV please.

Posted by Linda M


On Sept. 3 I placed a call to report that my brand new tv had NO sound. CASE #4926368. After troubleshooting over the phone with them they gave me a reference number for HDR OSR1306742 and was told they would contact me in 48 hours. HDR never called so I called them....and of course...the part they needed was in back order to call at the end of the week (last week) so I called in today to be told that the part is still in back order and will be available on the 22nd. Yeah right!
After having read all the complaints here I am calling Corporate office.

Posted by Sunshine


I purchased my 70' Vizio in January 2014. It exploded the other day with smoke and pop pop pop noises coming out of it. After several calls and Chat sessions they want to REPAIR it or send me a REFURBISHED tv. I said no to both. I want my money back or a brand new tv since it is under warranty. I will be calling corporate to find someone to talk to about this. I have another Vizio tv for 7 yrs no problems. I kept saying I was not satisfied with their decision. They responded basically too bad. It's what we can offer. Unacceptable. A fire hazard in my house and you want to repair it or replace it with something that is refurbished?????

Posted by Anonymous


I will never buy another Visio product again,very bad customer service reps. Bad product tv went out within 5 months of me purchasing it and I am going throu hell to get it fixed will never buy anything else that says Visio on it , they want me to trouble shoot the tv set from home I did it 3 times same problem,and that's not my job,2 months and the are finally going to send a tech out. Oh yeah did I tell you it was going to be a couple of weeks before the call me to schedule an appointment day. (Buyer Beware)

Posted by tomleitsch


This happened to be an online chat with Vizio. After my calls of pretty much of them telling me I am wrong.



Me: I am very angry at the company. Through no fault of my own my television decides to crap out on me and everyone i talked to cant help me. They basically said it was my fault and they will not cover my tv because they said that I had to put external force onto the screen, but here's the thing I did NOT! I believe that if I turn on my tv that there should be no problem with it. Can anybody help me PLEASE! All they said was i can either get it repaired for 2000 dollars or get a new one for 800 dollars. I shouldnt have to pay for the tv crapping out. It should be covered under the warranty that I got.

Just a moment...

Jessica: Do you have a case number?

Me:

Jessica: Thank you.

One moment while I look at your case.

I have reviewed the pictures and the notes on this case for you. Unfortunately, I am not able to set any service up for your VIZIO TV. Those pictures do show there was some sort of external force on the screen.

Me: Does no one listen to me I said nothing happened to it. I turned it on one day and it was like that it hasnt been touched or moved in any way shape or form

Jessica: Unfortunately, the VIZIO TV screen would not look that way without something impacting the TV screen. The VIZIO TV is not able to create lines and spots like that without the screen being impacted by something.

This would be considered a Non-Manufacturer Defect and is not covered under the VIZIO manufacturer warranty.

Me: So you are calling me a liar then is that correct?

Jessica: No, I never called you a liar.

Me: then why don't you believe me

Jessica: I'm not saying I don't believe you. I am saying something, at some point impacted the VIZIO TV screen externally.

Me: no one or nothing at any point touched the tv at all

Jessica: Unfortunately, I am not able to cover this VIZIO TV under the manufacturer warranty. The TV is not able to create lines or spots like that. Something impacted the TV screen.

Me: You clearly aren't listening to me i will go to the top for this. Can you transfer me to someone that will listen to me PLEASE

Jessica: I am not saying I do not believe you. Something externally impacted the TV screen. This will be the same answer you will get from anyone you speak to at VIZIO.

Me: Then connect me to the person in charge of the company please

Jessica: Unfortunately, the person that is in charge of the company does not have a line I am able to transfer to.

Me: Then give me a number

Jessica: I can give you a number to our Phone Support. I do not have a phone number for the person that is in charge of the company.

Me: There must be a corporate number

Jessica: Unfortunately, I do not have a number for our corporate center.

Posted by Doni584


Purchased a 60" vizio smart tv in February and it just never worked right The volume would go off every time I changed the channel. After trying everything and having technician come and check it Vizio replaced my 3 month old tv with a refurbished one I was not happy but was reassured that I wouldn't tell the difference It would be like brand new Well ever since I got the TV the lip sync is off Again being told by the warranty service department to change the hdmi to a compatible one I also bought a high speed hdmi cable the lio sync is still off and it is very annoying I need to have this problem fixed

Posted by dave and carol


Have three Vizio TV's from 47" down to 32" and have not had a single problem with any of them. My soundbar however is another matter although I could have messed it up myself. The problem is just finding where I can obtain a part.

Posted by Anonymous


Purchased a 65" vizio smart tv feb 2013 december 2013 the tv did not cut on it would cut on and freeze at the V screne. Contacted customer support for them to try numerous things and then offered me my money back if I could furnish the receipt. Lucky for me I keep these things, but I did not want my money back i wanted my television, so after pitching a fit for a hour they offered me the 70" vizio smart tv, I accepted and waited almost two weeks to recieve it. I received it and aside from the stand being pretty loose i liked the tv up until 8/2014 when it begin giving problems again. now this tv will not stay connected to the internet, stays on 30-45 minutes and then shuts off, contacted customer service to be told its out of warranty and I was never offered a extended warranty so here i sit with a tv 7 months old with problems that i will have to pay to get fixed. Mind you this tv is in my living room in which noone is barely in, because we all have tv in our rooms. So for 7 month old tv it has maybe 2-3 months air time. Very upset and I am seeking a attorney against them

Posted by Vizio


I bought a VIZIO television from Walmart September 2013.
Eight month later I could not hear the sound for a loud
buzzing. I called Vizio and was told to send it back to
Avatek. I used the box it was purchased in and packed it
very securely using the foam on the sided that came with it. I packed it really good to not to move. I called to
check the status a week later and was told by one Customer
service person that it was cracked. I asked for the supervisor and was told it was shattered. I asked for Corporate number but no one knew it. As it stands I have
bought a TV that went bad after a few months and a big company as Vizio is would prefer to lose a customer than o
replace it. I will never ever purchased a Vizio TV. The Rep gives you this sad story how sorry they are and they understand, but there is nothing they can do. I am sure they see how many unhappy customers they have by the reviews. So Sad.Vi

Posted by disappointed first time costomer


Corporate,
My wife Erika and I purchased a an E Series 32" LED HDTV for our sons Christmas. We placed it in our master closet for when her parents movie out we could then hook up the Tv. Now with our first time opening the box we discovered the Tv has been cracked behind the Tv panel (which has been stated by your cusstomer service reps). We first went to Walmart and they only have a 90 return policy which is now voided. Hence the reasoning for contacting You. Vizio States that it is not a manufacturer problem and will not fix the situation. And stated to call the extended warrant company and they fix the product because we did not physically damage it. For a company that claims "they take great pride in American based support", will not even back up their own product. Very disappointed in Vizeo and warranties and extended warranties. WE Both HAVE HEARD SO MUCH HOW GOOD VIZIO IS WITH BACKING UP THEIRPRODUCT. Now with our first purchase of a Vizio product and experience, We will definitely not be purchasing another Vizio product in our lifetime!!!! Samsung, LG, Sony customers we will remain.

Posted by matt


Hello i purchased vizio e601i a3 60 in tv and after multiple tries with vizio tecs nothing will fix my wi fi it has great signal but no download speed i paid for a smart tv and it does not even work i had several comcast tecs come to my house at my expense and everything is working on there end they even gave me a brand new router and still nothing now lately the tv pic just shuts off but has volume all i want is a model tv that works please help as it took me over a year to save this money for my family to buy a big screen tv and the tv is not even a year old thank u and look forward to your reply

Posted by Anonymous


Tami Treece
I bought a vizio tv 60" it quit working 3 months later and your subcontracted tv repair service sucks. I have spoken to vizio customer service Sam he said it would be a priority to fix it. A month later still no repair man. I have a huge paper weight. Ur service department is non existent and u can not control a subcontractor. We asked for a new tv and come get this one so we can watch tv while u sort out your tech department problems. Your company reps refuse to place me in contact with a supervisor. We want a working tv. Don't care how u make that happen, but it has been way too long without it, and we have waited on technicians that don't show up. My name is Stefni Cassidy look it up....I have called numerous times and am tired.
11 minutes ago

Posted by Jean


I purchased a Flat screen in 2009. The Item has stopped functioning and is out of any kind of warranty. I feel that a product such as this should certainly last longer and it is unreasonable to expect one to replace this product every 5 years. I would appreciate a reply and a possible recourse. I had purchased a Vizio because I had believed it was a good product, but I feel my belief was incorrect. I am looking forward to your reply

Posted by ripped off


Bought a Vizio Smart tv in June 2013. As of February 2014, not working. It will take 5-9 days to get someone to fix it. A tv less than a year old shouldn't need to be fixed, it should be replaced by a new one. After being in contact with a technician, the problem was worse. Mr. Wang should be ashamed of the product he is selling. If anyone is looking to buy a tv, they should stay away from Vizio. They don't care about their customers. They just take your money and run.

Posted by Anonymous


I had submitted a claim with Vizio for my 60 inch TV. I paid a pretty penny for it and was assured Vizio was a reliable, honest and had great customer service. Well, unfortunately it seems that this information is WRONG! I submitted a insurance claim in late December and was told I would be receiving a NEW replacement television delivered to my door within 7 to 13 business days. After several phone calls in December and January AND different stories about the status of the delivery and location of the TV. I was promised a delivery date of January 22, 2014. I am still waiting to receive my TV as of today Feb 3rd. Apparently, Vizio and the shipping company are both incapable of finding the missing 60 inch TV. After several calls and complaints to both Vizio and the Freight Co. I was given a delivery date and time.. well, I took a day off of work to be there to FINALLY receive my tv and nothing arrived!! I called both Vizio and the shipper and both placed blamed on each other and once again was told that they would be 'finding' the tv and immediately have it delivered. As of today, Vizio now claims the tv was LOST somehow and they have graciously started a new claim for a REFURBISHED TV and I will be waiting another 7-13 business days... BUT another promise from VIZIO that they will do 'what they can' to ensure I receive the tv 'in a timely manner. I asked for the phone number to the corporate office and was told that I had nothing to worry about, the television was on it's way.

Posted by Maitaiyah


My husband purchased a VIZIO 55" Class Razor LED™ Smart TV on April 1, 2013. Around December 9th, 2013, there was a software update and the TV crashed. Each time I called VIZIO customer service, I was given different responses as to what happened and what needs to be done to fix the TV. First, we were to leave the TV unplugged, and call in 3 to 5 days if the TV still won't turn on after plugging it back in. After 5 days, I called back, and was told that my TV should be pluggd in to receive the update. Wait another 3-5 days and call us if it doesn't work. The TV still didn't work, so I called VIZIO again, and they stated that the main component in the TV broke, and within 3 to 5 days, a company would call us to come and fix our TV. After 5 days, I called VIZIO, and was told that they would be contacting me shortly. After 8 days, I called VIZIO and asked for the number to call myself. VIZIO said that since it was the holidays, it may take longer. I demanded the number. When I called, the company stated that they could not produce the main piece needed, and why did VIZIO have you call us? I called VIZIO back, and THEN they told me that since so many pieces were ordered, the company cannot produce what is needed, and at this time VIZIO is offering a refund for the TV. VIZIO said a box would be mailed out to me, and then returned back to the company. After a week, once again I called VIZIO and was told that the box should be arriving within the next day or two. After 4 days, I called back and stated that I still have yet to receive a box, and was then told that since I still had my original box, no box was going to be mailed out to me. I asked to speak to a manager, and spoke with Harvey. He ate his peanuts (or something crunchy like that) while I heard his dog(s) bark in the background. I told him I was very upset, I keep getting the run around, and since the return was taking so long, I wanted a refund for the TV I was renting. He told me that, "the company is going above and beyond, returning my product to me for the full price I paid AND the sales tax!" What was I thinking?! "This company cannot refund you a TV you are renting, and that is your choice to rent a TV." It is, but if I was to total someone's car, and they rented a car to go wherever they needed, I would be responsible for their rental car. He gave me a number to call to have the TV picked up. I called and scheduled a return, at their earliest time, a week and a half later. My husband took the day off of work since we needed a 4 hour time frame. They claimed they came to our house (never knocked at the door or called when they arrived) and nobody was home, so now we need to schedule another pick-up for next week. I called them this morning, and she gave me the number for pick-up. Each time I called, I was offered $100 gift card for $1.95. I kept explaining to them that I just needed to schedule a pick up for my TV. I called the company back, and she told me that she would send them an e-mail to call me. I have yet to hear from them.
Overall, not only does VIZIO rate poorly on my scale, but even the companies that they use, are not customer friendly. I will never buy another VIZIO product.

Posted by Anonymous


Dear Sir (s)
I would appreciate at least a response from someone in your corporate location.

We researched, for a year or so as well as going by Consumer Guide recommendation for the VIZIO, LCD Flat Screen TV. We purchased this TV in 2008 or 2009. We paid over a $1,000 for the 47 inch TV. Much to my despair, this TV quit two days ag.

I'm very disappointed as the VIZIO was the most recommended brand which made our decision for a purchase. I've purchased many TV's and electronics in my years and have never been disappointed until now.

I would appreciate a response. At this point, I would never recommend VIZIO to another consumer nor purchase another product.

Thanks for your help and look forward to your response,

Vannette Chandler

Posted by Dissatisfied Florida Customer


Dear Mr. William Lang, Mr.Rob A Brinkman, Mr.Jeff Schindler.



I have just gone through the most outrageous customer service experience I have ever had in the last couple of hours, with the end game of it being a total run around.



Just short of calling me crazy! This CS (Customer Service) department needs a total over hull period. My experience started just before Christmas 2013, my unit ( tv) was purchase in Dec 26 2012,



I did not receive this Vizio until Jan 8 2013, when I took position from Walmart, at the store it was delivered too.



Just after Christmas Dec 26 2013, my unit a 55inch tv shut down. I called a service tech at Vizio and ask what I need to do, I was told to disconnect the power plug from the wall and hold in the Power button in for ten seconds to drain remaining power from the unit and the to re-plug it back in, it started right up! over the course of another week it did the same thing several times.



I contacted the company and was told it was not in warranty, Great! So I contact a local TV HD specialist in my area, who ask me to bring it in I did. Much to my surprise the unit didn't perform any way different than running normal.



I took it home several days later, and once again it worked fine for two days, I did not reset the unit at all and once again to my surprise it worked just fine and no problems again.



Please note that the last time it went out, I heard a popping sound!. I ask the technician what he thought! all he could say was got me! Its working fine, And no not at any time was the unit every open! After he asked me.



Which now leads me to today, and the experience was something straight out of the horror movies of what not to do to customers.



I called the customer service # provided on the internet, and got a young lady who then refereed me to this wonderful company of abuse ITI, which then proceeded to tell me they could not help me unless I pay $275.00 and they will send a technician to me ? I said really all the way from California, I said all I like to do is ask you a question and once again he repeated his demand for $275.00 before he did anything.



Shortly after this conversation, I called back this number who I then spoke to Lance and got an

After specking and explaining to Lance, for a short time, He asked me to hold to speck to his supervisor, remember I was out of warranty. Lance, came back and inform me that they Vizio, was going to replace my unit and that I was going to get an e-mail and a customer Number.



I was to get a copy of my Purchase receipt from Walmart, and serial number and model etc, to show proof of purchase together, and they would notify me on the replacement I was told.



I got home pulled the records and e-mail it off to the customer service area, were I was asked to Email it. With in 10 min, I get a return email, and ask to contact them.



I called the 800 # they supplied and spoke to Monica, in South Dakota, who then tells me that they have no record of any conversation! That took place earlier? With Lance! And practically bullies me and in short just about calling me a liar and making me feel like I'm nuts.



I hung up and in less than 10 minutes, Josh her supervisor calls me back. Very nice fella, but I tried to explain what has gone on here, he then told me pretty much they would call their technical and warranty Department, and would request they take the unit back, and do repairs on it. But would need permission. All along I felt I was being railroad here. And told someone would call me with-in a couple of days.



The next thing I do was tried to call corporate Head Quarters! And back to SD, I'm routed on the phones back and being question by Isaac, and after going through the same ordeal with Isaac, I said I really wanted to telephone number to corporate HQ, he said he put me through and dial and here we go again .



Well enough is enough,



First of all I paid $700.00 for this TV. Not cheap but I thought I was buying quality!



"Let me say this! I own 3 other Vizio Tv's, of different sizes.



I have also recommended the purchase of Vizio, to many of my friends and clients who own Restaurants, Sports Bars, and Bars. For this TV brand.



Branding a product takes a lot of effort and time, and money it does not come cheap. What a Waste.



Having a customer service department that is less than genuine and sincere has something to be said as your front line of quality.



As a person who holds a MBA, your company needs to rethink all this Waste and BAD Marketing, coming from an area that should know better and from many dissatisfied customers.



Personally I would fire every one of them. I'm guessing Vizio farms out their customer service out, and we just happen to land in South Dakota.



What a waste of Money and all this Bad PR.



In the Restaurant business it takes a lot to bring in one customer and to lose them, it could happen in ten minutes with 100's. Just with bad reports!



One more thing! As I read the other comments over the Internet about Vizio, I say you have a major disconnect with customers. Now you have to work hundred times harder to have ex-customers to come back and please new one&



Now! I like to say thank you for listing and do hope this gets corrected and cleaned up. You have a creditability issue and its being destroyed by individuals who do not have the best interest at heart and understanding their positions, and by promises of individuals that represent your company with good intention gone badly for an easy way out.



Sincerely



Steven M

Posted by sparky


More run around from Vizio. After a coerced argument from Vizio's unfriendly costumer service department they told me it would be about 4-5 days for them to send a person out to repair my 9 month old tv that doesnt work. 2 days later their service department calls me back to apologize because the parts are on backorder and they have no idea how long it will take to get the part and then actually be able to make it to my house to repair the tv. Really....you have got to be kidding. It is acceptable for me to buy their product, have it 9 months til it randomly stops working and then tell me that it may take 4-6weeks for it to get fixed?
So I call them again and they offer to replace it for free...but its a scam too. Their offer is two options...one: I PAY TO SHIP IT TO THEM AT MY EXPENSE (I dont think thats right) and in turn they send me a new one...I would never trust such a shady company to actually send me a new TV...im sure I would never see it.
The 2nd option is they put a hold on my credit card and send me a new TV and I send the old one back with their prepaid shipping...I just dont trust them...they would probably charge my card and never send me the new one...or it would get "lost in shipping" and id get charged.
THIS IS A SHADY COMPANY THAT SOMEONE NEEDS TO STEP UP AND LOOK INTO. THE CONSUMERS ARE AT THE MERCY OF THIS COMPANY AND IT ISNT RIGHT
when I had problems with HP or Sony products in the past the sent me a new product with prepaid return shipping at no cost to me and no hold on my card...step up Vizio...the customer is always right and you and your "40 million Tv's sold" are corporate bullies ripping off middle class America...the ones that put you in buisiness...step up and back your product!!!!!!

Posted by sparky


I have a 32 inch vizio that doesnt work at all. Its 9 months old. Nothing but the run around from their service department and their customer service is rude and simply sucks. This tv is a piece of junk...wouldnt be so bad if someone would actually come and fix it! Its been over a week and all im told is lies and that the repair part is on backorder and they have no idea how long it will take to get it...probably never! Maybe the part is on backorder because so many tv's are broken within the first year. What degenerates do they have building these things. I actually hope they go out of buisiness and dont even care much about getting it fixed, they are so rude.
Most embarrassing U.S. company I have ever dealt with...wish I would have bought a foreign made tv. Wish someone had advise on how to get them to back up there product but from what ive read everyone is wondering the same thing

Posted by Anonymous


I am very disappointed with the response for the vizio web tv cam. Basically you are saying that no other camera will work and you no longer manufacture the correct one. Unacceptable. As stated, if I had known, I would have purchased another brand for around the same price.





Jan 13 11:50 AM



Thank you for your response. However, this is unacceptable. We have had vizio tv's for the last 4 years and purchased due to the fact they were made in the US. Have not had a problem with the tv's. We paid alot of money for the "smart" tv and if we had known about the problem with purchasing a tv webcam, we definately would have chosen another brand.



The camera is not available anywhere but occasionally on eBay and it's bidding over $200. Boo on Vizio for pulling the plug on the manufacturing of it's own proprietary equipment.



Stormi (VIZIO)

Jan 12 03:18 PM



Dear Valued Customer,



Thank you for your recent inquiry with VIZIO. I would be more than happy to help you. Here at VIZIO we do offer best in class technical support.



You will need the VIZIO Skype camera, model XCV100. Currently this camera can only be found through popular online bidding sites.




Thanks and have a great day!



Stormi

VIZIO -The Home of Entertainment Freedom for All





Duffneyc

Jan 11 01:52 PM



Just before x-mas I purchased a smart tv thinking I could use skype on my tv, so therefore I paid more to have the smart tv...I was disappointed to learn that the your webcam is no longer available. After searching the internet I cannot find a compatible product. What's going on?



]

Posted by Hopeless in Western PA


I bought a Vizio 65" LED Smart HDTV just prior to Christmas 2012. Just prior to Christmas 2013, I had technical issues with the tv, and contacted Customer Support. After trying a few things, I was told that a service call would be set up, and the company that handles the service calls would contact me in 3-5 business days, which pushed the scheduling of my service call until after Christmas. Not at all happy about that. A few days after Christmas, I receive a phone call from Customer Service, advising me that the service call was cancelled, YOUR Customer Service people were in error, and it should have been a replacement and not a service call. So I call Customer Service back, they confirm that it should have been a replacement and not a service call. However, due to the holidays, there are no more replacement tvs and now it is going to be a refund. I had to send a copy of an original store receipt to verify the purchase price, and then wait for a box to be sent to me to pack the tv for return.
I received the box on January 10, 2014, and packed the tv for return the same day. I then contacted Customer Support again to see what to do next, as there were no further instructions. CS told me info would be sent to the freight company and they would contact me in 1-2 business days. 3 business days later, I call CS again, wanting to know why the freight company had not called me. They gave me the number for the freight company, and when I called, they said they have no info on my case. So I call CS AGAIN, and I am told that 1-2 business day was impossible; that it takes at least 3-5 business days for the info to go from Vizio to the freight company, and then they would contact me for pick up. Also, since I called on a Friday, my information probably wasn't entered until Monday, an it would be 3-5 days from that Monday, which was January 13, 2014. I was also informed that the tv has to be shipped to California, and once it is received there, a refund check will be issued. When I stated to the CS rep that I would be out of a tv for another 3 weeks, she said "not necessarily".
So, since roughly December 21, 2013, I have been without a tv. I have been misinformed several times by your "Customer Service". I have a broken tv sitting in a box in my dining room, and will probably have it there for at least another week. And I still have not received a dime for all my trouble.
What I am trying to say is your "Customer Service" has to be one of the worst I have ever dealt with. Not only has this experience been terrible, but I will never purchase another Vizio product for as long as I am alive, and I will make sure anyone that asks me about Vizio will be told to stay away from anything you produce or sell.

Posted by joerez


I'm sick and tired of getting the run-around with respect to an apparently defective router XWR100. I've called twice before with the same problem, each time requiring me to crawl underneath my desk to disconnect and reconnect cables and also make some sort of settings changes, and if the problem continued to return the router to Vizio for repair. Today, I called again after my weekly reboot of the router. I was asked to again disconnect ad reconnect cables and to make setting changes I refused and Vizio said they would accept the router for repair.

I will be mailing the router to Vizio's president.

Posted by [email protected]


Ihavejustgotten off the phone with vizio warranty everything this people are saying is 100 percent true I have never gotten more run around in my life. Send use photos I did send more photos I can't well then we can't help you. Josh is the biggest run around artist there is there operator 721. I will never buy a vizio again nor will I recommend them. As far as I'm concerned when a friend says there going to buy a tv my response from now on will be as long as its nota vizio. I will also be contacting the butter busniss bureau and Costco telling them what has happend. P.s. when I asked josh for his bosses name it was top secret he wouldn't give me his first name. All this could of been avoided if vizio stood by there warranty and send out a tech to look at my tv. I guess Im old school were a mans word it his bond.

Posted by Tinafaulkerson


I bought a vizio tv for Christmas.I picked it up on 12/03/12. wrapped it and opened it up on 25th.. (thats what it was purchased for) well tv went out on 12/13/13. Ten days after warranty. I was told i am stuck with a $400. tv they are going to do NOTHING. I saved for this tv for a year.(for i am disabled.) now I have NO tv. Home bound with NOTHING. I am now calling local news and having them report on this..... LETS SEE HOW FAST SALES GO DOWN NOW!!!!! VIZIO I have also complained at the BBB so bad marks all the way down. William Wang i hope you read this for the company you worked so hard for is going to lose.

Posted by Viziosucks3d


I purchased your 3d tv in February 2013 I've had it only 6 months and watching tv one night a big line went right down the middle of television. I called your customer service and reported it. They sent me a link to send pics . I sent the pics and they call me back to tell me it has damage and warrantee is voided. are you kidding me. The damm thing sits on the entertainment center for 6 months and watch tv and then this line appears one day?. Who damaged it? I sure as hell didn't and I spoke to your manager on customer service and she said there is nothing you can do? I'm appalled on how they reacted. The tv was working fine then stopped one day because you have a horrible product! I'm out 500 dollars of my hard earned money from your horrible product. It just me and my husband in the house no small children we are in our mid 30s and don't understand where you get off saying it's physically damaged when it worked for 6 months! This is the worst I have ever dealt with and spent my money. Now I have a television I cannot watch and I am out 500 dollars because of your garbage! You scam people with your warrantee bull! I am going to better business bureau about the customer service! Nothing you can do was what I was told Yet it was your product that was defected and you took off with our hard earned money! You forget we live in a world on social media and word gets around fast! This is one customer who already had opened another tv of yours and was sati sissies until I bought this POS! You lost 2 potential customers plus the few hundred friends we have on Facebook and Twitter! We are receiving amazing responses to what your company has done to not rectify this situation! Total disgust is my final comment to you!

Posted by Vizio sound bar


That in April of 2013 I bought a VIZIO sound bar that cost me over 25 bucks to send under our (warranty) but still had to pay to get my sound bar fixed? that I am sending a complaint? to Michigan Attorney General? office CP? and now! so that it junk and that It is just a sound bar that was a major waste of my money? and even having a vizio Flat screen tv that is HD never having a problem and your sound bar is now 2 times of sending it back to you? that maybe a complaint from my state and in CA they will also send a complaint from me has well?

Posted by Tired-of-dumb-a....


Vizio sucks!!!! Customer service is a joke!I purchase a Vizio CA24T and have had nothing but problems. I have had to return it twice, ordered a 34.00 usb recovery stick that doesn't even work. They sent it back with the same problems and an RT- 8server edition, telling me it was a limited edition, I wasn't supposed to have received that. However; they never replaced the computer just returned it with more problems!!! Now I talked to Guy employee number 723 on 08/22/2013, as well as Bobby, you would think that Vizio would have 1000's employees and you would never call & just only always get those 2 employees, he promised they would send out a box to and replace the computer Still have not received a box and here it is 09/01/2013. Then they tell me it will be 3 to 5 days after they receive it for me to get a new computer which is a crock. If you are like me you need your computer for everyday use. I also found they have my cell phones from Verizon routed through my computer. This is a civil case at the lease, also have my TV routed through the computer, when I try to setup my TV it always has lip sync which I guess I sync devices to it. Just off the wall Bull which I believe is never leaving FEDEX to be returned but I believe F.... workers are not returning it and giving it to Nick or Jessie or Adam that states he is a one man crusade hero. Adam grow guys need to grow up & get a life, UHm maybe work so you don't have sooooooooooooooo much free time on your hands trying to get others that are not doing anything to HURT you.they can take it to their favorite illegal IT man whom has been making hard credit checks through my computer. Also Dan and Dana H & Stan M , and Adam G had it connected from their PS3 player and then Randy Quinn took it over with his WII he purchased from Ruth. Do people not have lives? They need to stay off dr.... and get a life. They also had Jim S, computers hooked into mine. All this because this is a small town and the f.... station here is corrupt, by allowing them to take the computer and not allowing it to be returned to Vizio, has Vizio stated it was never returned to them before. Vizio you need to investigate this as it is giving you a BAD name. If you need to contact me about these rogues that giving you a bad name please feel free to cal me at

Posted by Anonymous


I agree VISIO Sucks. My TV lasted a year and a half. The mother board was replaced once and now it needs another one. They will not honor their product because it is over a year even though it's less than a year the first one was replaced. If you call you will get a message with a non-working number to call back. They will not stand behind their product and I will never purchase another VIZIO product. and advise others to stay away from this company.

Posted by Gail


I purchased a Vizio TV September, 2013 (this year). May, 2013 the TV stopped working. Vizio sent a local repair man to my house in Kenner, LA approx 10 days after my initial call. He came July 8 and on July 16 the TV stopped working again. I called and they are sending me a new TV however, it is probably a refurbished one. Also, they asked me to pack up the old tv--they evidently thought I kept that big box???? After I receive the tv they are sending I must return the broken tv within 7 days and if the tv is damaged (trash anyway) they will charge my credit card for the full amount I paid for the new TV.
This company sucks and if this transaction does not work out--they forget about facebook and twitter. Believe me, I will be on both advising everyone to NOT BUY A VIZIO TV

Posted by TJ


We purchased a VIZIO TV for the New Year 2013 on Dec 30, 2012 and it was defective from the start. We called the support customer representative and two months later after several contacts with them they finally sent us a TV not new but a"refurbished TV" although we paid for a new TV. Well, needless to say, the refurbished model they sent us is also defective and we have been in telephone and email contacts with their support department for several months now and it is mid July 2013 to no avail. They are really useless or very well trained to give customers the run around. Today, finally fed up, my wife called and was told they had not received any of the photos requested by them showing the picture defects except one. My wife told them that was a lie as we had uploaded and sent them photos three times in the past months. We have to "Prove" to them that our TV is not working.. Their business practice and treatment of their customers is absolutely appalling and unacceptable. We have uploaded and sent pictures three times to them from three different computers. Their standard reply to our questions when we call is to please resend pictures as they did not receive them...nice run around. We are not asking for anything but what is rightfully ours ..we paid good money for this TV. We uploaded three pictures again today and resent them..we received the standard email note that in 24 hours
a confirmation will be sent to us...sure!!!! They advertise that they have a "Vizio support team highly trained and based in the United States". Well one thing is for sure---they are well trained to give people the run around and unacceptable service. I will never buy another VIZIO TV again. The unprofessional manner in which they treat their customers and lack of respect says it all.

Posted by Anonymous


You are all right Vizio TV suck. The absolutely worse TV I have ever had. Will never buy another one. Been waiting the whole month of June for a replacement TV and they refuse to deliever TV. Trying to get them to court.

Posted by Sunshine63


I cannot believe having this TV for one year and it's trashed no sound, picture, and doesn't stay on. I was told it was the main board. I'm now waiting for the cost of the part to fix it the gentlemen said around $200 to $300 he has to check on it and call me back, he was polite, however I wonder how many people are having this problem being that he was so quick to determine what was wrong. I will be calling corporate and report to the BBB.

Posted by cgalli09


please be advised I bought your 3d,dvd player and had nothing but problems form the get go. I hope you will respond to this cause I plan on getting to the highest corporate supervisor if this problem is not resolved!!!Your product should not go after a year and this will be handled accordingly!!!

Posted by concerned father


vizio today has lost a complete family of clients....i have a 32 inch,,ans this tv has gone bizerk and even giving off high pitch sounds to the point of possible explosion....making this unit dangerous to my daughter,,i have decided to throw it out...i tried to speak to customer service and after speaking to a supervisor by the name of josh employee number 721..he basically told me this was not vizios problem,,to either fix it outside at my expense or i could purchase another unit from him at a discounted cost.he continued to say that vizio had over 50 million clients,,so i guess i mean nothing to vizio at this time,,and it made me feel like vizio did not care,,,i will never by a vizio tv for as long as i live and i want to say thanks to JOSH 721 for opening my eyes ......sony here i come

Posted by TShaw


Bought a Vizio E370VL TV and Vizio VBR120 Blu Ray player. from WallyWorld about a year ago. Both TV and BR player you have to unplugg and plug back in to get them to power up!!! TV will come on with sound only BR player does nothing. Vizio should be brought in front of a congressional hearing..... oh..... nevermind. That won't do any good. VIZIO = J U N K ! ! !

Posted by Integrity


Purchased a M650VSE Smart t.v. from Wal Mart on 01/18/13 with the expectation of being able to stream Netfix via wifi as advertised. Just six weeks later, when attempting to connect to Netflix, I kept getting an error message "unbale to connect to Netflix, code UI-400". I called Netflix who advised me there were "issues" with the Vizio firmware V2.31.447 and Netflix had received NUMEROUS complaints. I called Vizio customer support about 11 times (Case #3307793) and was told it was a Netflix issue at first. Then Vizio told me the firmware issue could be fixed in 20 minutes... or two hours... or eight hours... or two days... or one week. In the past week, I had probably rested the t.v. back to factory defaults 8 times which is very time consuming with no results. Finally, I got the AT&T DSL customer support tech to make a conference call with Vizio. After ONE WEEK of trying to resolve this issue, purchasing TWO modems/routers, a new DSL filter and a 20' Ethernet cable, Vizio customer support then admitted there was an issue with the Vizio firmware causing this problem. However, they had no idea WHEN it would or could be fixed.
I left a polite comment on the Vizio FB page asking when the firmware update would be downloaded. My comment was promptly deleted. I posted another polite comment on the Vizio FB page which was also promptly deleted. Using the Vizio FB page, I messaged Vizio asking the same question. I was contacted by "Evan" who also admitted there was a firmware issue causing Netflix not to load. However, he had no idea when the firmware fix would be available for download. I replied to "Evan" that if Vizio already knew there was a firmware issue, why didn't customer support simply tell me that a week ago which would have saved me much time, effort and money to be needlessly spent. Evan avoided answering that question.
All of this comes down to one word. INTEGRITY! Since Vizio knew there was a firmware issue, why lie to the customer only to be caught later in the lie? Why delete polite comments on the Vizio FB page? The integrity of a Corporation is truly what makes the company. In this case, Vizio has violated what any reasonable person would consider to be a company with INTEGRITY.
I look forward to hearing from a corporate official regarding this matter. That is, if anyone on the corporate staff cares about the companies integrity.

Posted by Jeslive


WARNING People buy vizio due to a low price, but it's not worth it if they don't work and the supposed customer service lies to you, which is what happened to me. I am now paying twice what I paid for my original purchase...so spend the money upfront and get a quality product to begin with and not have the nightmare of dealing with a company who would rather lie than do the right thing.

Posted by Vizio customer service sucks


Vizio Cheezio same thing I will never ever purchase a vizio product again in my life and I hope you will stay away as well. Customer service JD power award JD better take another look at this companies customer service. I was advised that their so called CERTIFIED Tv's were not refurbushed but new over stocked Tv's being returned to Vizio then sold as Certified. Its a buch of Sh-t. They sold me a floor modle as certified not refurbushed. To me its just a fancy word for refurbushed and its all BS to me. Never again.

Posted by anonymous


I just purchased a 70 inch Vizio tv, and when we got it home we could not figure how to find the web browser as shown at the store. After calling Vizio to ask how to do it we learned that we needed to purchase another item, the Co Star to be able to do so. Since we just registered the new tv we were entited to 10% off as noted by the registration card in the box. Vizio personnel informed us that it is not an accessory. We looked on their site, and it lists the Co Star as the first item under accessories. After a week of phone calls, they told me that the Co Star IS an accessory and would call me back after getting the code number. I was told it would take 1 to 2 days. Obviously since this note is here, they never called back. After another long phone call, I was told I am wrong! I will NEVER buy another Vizio product!!!!!!!
Money Hungry Corporate SCUM

Posted by Cathy Mountford-Uresti


OK, let me try it here, I placed a comment on FB and of course you deleted it!
My parents purchased a brand new Vizio TV E422AR the end of July. The beginning of January it just wouldn't turn on so we called your customer service, he had us unplug it and plug it back in, we did, same results! So he said that he would put in a service request and it might take up to 5 working days. OK, so we waited, heard nothing.... so I called on the 15th @ 9:00 am and spoke with Cindy (481), I told her we hadn't heard from anyone and wanted an update. She seemed perplexed that no one had contacted us and put me on hold. When she got back she said that HD repair was not in the office at that time and she would get back with me.
I called back @ 9:50 am and spoke with Frank (901)he said that the part was back ordered and he wasn't sure when it would be in. I asked him if I could have HD repairs number to call them, which he gave me and then proceeded to tell me that they were in Boca!!! I am in the Orlando area (I can't believe that you don't have someone more centrally located!)
We have not heard anything so I called back today (1-17-13)and spoke with Trish, she informed me that the part is still on back order and she was not sure when it would be available. She said that she could give me a "refurbished" TV if I didn't want to wait for the part. Refurbished? The TV we bought was a NEW one......Unbelievable! Then she proceeds to tell me that it will take about 10 to 13 business days before we even get it! So much for paying for cable!!!
I know that this is a luxury item and its not a do or die item but come on, no TV for a month?
If we wanted a refurbished TV we could have gone to the TV supply store and bought a used one there and much cheaper than what we paid for this Vizio for.
I can't believe you won the JD Powers award for 2012!!!!

Posted by ihatevizio


Vizio has proven to be a poor product choice and I will not make the mistake again

Posted by No More Vizio


Earlier this month I spent 50 minutes on the phone with a tech support person who was not familiar with assisting a customer because he was constantly putting me on hold. After 50 minutes he tells me "there is not nothing wrong with your TV". I told him there is and he restated - 4 times "there is nothing wrong with your TV". My ability to retain information and function as a human being was disrepected by this "tech". Later in the week I spent another hour on the phone with a different Vizio tech support person to attempt to resolve the distorted images in our TV screen. After 55 minutes the tech support person we spoke with let me know she was going to transfer me to another department for a repairman to be scheduled to look at the TV.
The individual I was transferred to let me know the only way a repair person could be scheduled to come to our home is if the customer assists Vizio by taking pictures of the TV screen showing the distortion in the screen. First of all, the "customer" has done all the assisting to this point. We had to move our TV from where it was located to access the back of it to unplug our cable box and plug cables directly to the TV, turning the TV on and off, pushing power button, going through the menu screen, switching remotes, auto channel scanning and then having to reset the TV the way it was originally. I have never been able to take a picture from the TV without flashback. The support person made the statement "we do it all the time". Then why doesn't that person come to our home and take the picture if she is so familiar with how to do it???? I can't believe we paid $1,300 for a Vizio TV and cannot have a repairman come to our home to resolve this issue. We have followed the guidelines on the phone with the tech support people but to be asked to take pictures of our TV screen as well as the TV is like telling us we are liars and you are a liar until you prove yourself innocent. If this is modern technology and the way Vizio does business there will be no more Vizio products in our home. I am contacting Better Business Bureau so this can be documented because I am so thoroughly upset over the way this has been handled. We are not asking for anything except what is rightfully ours. We paid good money for a TV which we do not want to get worse. The TV is only 4 months old and if this problem continues the TV could be severely damaged. We paid for the extended warranty in case something should happen but we certainly didn't expect this conduct from Vizio.

Posted by dbl4488


I purchased a Vizeo Sound Bar, model VHT510, in February of 2011. The first unit failed and a replacement rebuilt unit was sent to me. We've had the second unit less than a year and it has failed. I've contacted tech support numerous times and you will find a case under my name and address-Douglas Loewenstein, 998 Fairwood Terr NW, Acworth, Ga 30101 phone Since the warranty reverts to the original purchase date, I have been advised that nothing can be done because the warranty has expired. I own 3 Vizeo television sets and have been very satisfied with your prouct but the fact that the sound bar has failed twice makes me believe that your quality control is no longer superior and my next purchase for a larger set will probably not be a Vizeo.

Thank you for your time.

Doug Loewenstein

Posted by Anonymous


I had bought a Vizio modle # XVT473SV and I also have a black screen after less then 1 1/2 years of use. $1300 for a giant paperweight. I won't make that mistake again. This is why manufacturing in the U.S. is dying.

Posted by another very upset customer


my 42" lcd led hdtv model m420nv is less than 2 years old. i have lost 2 hdmi ports and now the vizio logo is backwards on the screen- after 2 attempts at trouble-shooting,I asked for the # of the on-site repair team. one company wanted $250 to repair the backwards logo and the other company wanted $275. i called best buy and was told they cannot repair vizio tv's because they cannot get the parts. it is an exclusive with wal-mart. i now have a tv that does not work and it is less than 2 years old. DO NOT BUY A VIZIO TV!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Posted by Very Upset Customer


Vizio tablet is GARBAGE!!!!!!!!!!!!!!!!!! Dont waste your money!!!!!!!!!!! And their customer service & supervisors SUCK!!!!!! They refuse to give you a corporate number to call....I'll never waste my money on a VIZIO product again.

Posted by kelly


you can not call the ceo of vizio are e mail him why not because you paid for the tv aready and when you call this number 949 428 2525 they say he not in his office and they dont have a phone number from phone or a e mail for him so be careful of what buy

Posted by Jesse


Within the past 4 months my wife and I have purchased a new 65" flat screen Vizio TV, a Vizeo Bluray player, and a 5.1 Vizio soundbar.

The TV and Bluray player have performed perfectly, as had the sound bar until two days ago.

I contacted Vizio Customer Service and was pleasantly surprised when I found out it was located in AMERICA (S. Dakota), and even better, I could actually understand the Customer Service folks I spoke to.

My problem was resolved with no difficulty, and the whole experience was a pleasant one.

Thank You Vizio for keeping your service customer locations in AMERICA..

And thank you as well for having such nice customer relations folks, doing a wonderful job, there in South Dakota representing Vizeo extremely well.

Thanks Again!

Posted by marlene


I have been trying to get my tv fixed for several months. I get a black screen , audio continues... I have talked to several customer service people. Each time I am required to do more "troubleshooting". I am so tired of troubleshooting. I want someone to fix my television. I had promises of someone coming to fix my tv. just to have a phone call telling me more troubleshooting is necessary.

Posted by Anonymous


I have VIZIO model M420NV and I purchased in 9-2011 at Walmart. I have no sound and no HD1&HD2. I have had a Charter tech out and he brought a new box and he said that my HD was not working on the TV.

Posted by Anonymous


I have 3 Vizio TV's, two which have failed (a 66% failure rate) one of which is my a VIZIO 55" 3D HD TV, which is still under warranty (by three weeks) and they refuse to fix it. Support is worthless you submit a request and you get a bounce back says "if we do not hear from you in 168 hours we will consider the matter "resolved". And trying calling their Corporate HQ in Irvine and ask to talk to someone who cab resolve the issues and all you get is "No I will not transfer you".

Posted by Anonymous


On July 25th I called vizio because my tablet had a faulty charging port. I was told to take 3 pics and send via email. I called and spoke to raymond who told me i had two choices. 1st was to do a AR which meant I would receive a new tablet and then send in my old one. 2nd I could send my old one (SR)and then vizio would send me a new one. he said the AR was faster and all I had to do was give him my debit card # which I did. He assured me no charges would come off my card it was just for security purposes. He then sold me an extended warranty. When I got off the phone we checked the card and both both charges $198 for the tablet and $18.99 for the warranty were taken off our card. We are both disabled and this card is for food and household necessities and now we have no money. We called back to vizio and spoke to Greg who apologized and said Raymond was wrong and never should have taken a debit card. He cancelled the AR and said the money was still pending and would be back on our card. He then set us up on an SR. We called the warranty company and they cancelled the warranty and refunded our money immediately and the money was put back on our card within 24 hours. We called today to vizio and asked where our money was and we were told it would take at least 10 more business days. We asked to speak to a supervisor and were connected to Chris an Executive Resolution rep. He was rude, uncaring and dismissive and refused to let me speak to anyone above him to help us get our money back. We called again hoping to reach someone else and we got PK (?). she was worse to talk to then Chris and said both of them were capable of resolving whatever issues there were and that this is the way it was and we just had to live with it. They were saying it was Western Union holding the money but we spoke to Western Union who checked and said that they money is still showing pending by Vizio and hasnt been released. We have contacted the Better Business Bureau regarding this matter and can only hope they can help us resolve this issue. Vizio reps repeatedly told us it was their error yet they wont release our money. I have tracked the broken tablet and it should reach Vizio tomorrow. I dont think we have been unreasonable we are just desperate to get our money back which was taken in error.

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